BEST WESTERN Hotel International,  Luxembourg

3.0/5  - based on 268 guest reviews.
20-22 Place De La Gare, 1616, Luxembourg, Luxembourg - See map
+352 485911 +352 493227

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Restaurant
    Restaurant
  • Onsite laundry
    Onsite laundry
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
TripAdvisor Traveler Rating
based on 268 traveler reviews
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The BEST WESTERN Hotel International**** in Luxembourg offers 70 modern and quiet rooms. The hotel has 45 non-smoking rooms, 46 standard rooms and 23 more spacious rooms with air-conditioning and one suite Vauban with a separated living-room. All rooms have mini-bar, safe, writing desk, seating area and the bathrooms have either shower or bathtub with cosmetic mirror and hairdryer. The hotel offers free Internet access in all rooms and on the business- PC in the lobby for hotel guests. The hotel is located in the city, right opposite to the central railway station and within the shopping area. In front of the hotel is a loading bay for drivers and many guarded parking lots are next to the hotel. Many public parking spaces are next to the hotel. The TGV-train to Paris is leaving right there and takes you from Luxembourg to Paris in just two hours. The financial center and the touristic sites are within easy ten minutes walking distance. The EU-district (four kilometer) and the International Airport Findel-Luxembourg (six kilometer) can easily be accessed by public buses which stop next to the hotel. The hotel has a gastronomic restaurant called 'Am Inter' and offers local and French cuisine. In the BISTRO Inter-Lounge you can order drinks, cocktails and small cold or warm meals from 7:00 a. m. to 10:45 p. m. The public area as well as the restaurant and bistro are non-smoking areas. Breakfast is served as a buffet with scrambled eggs, bacon, sausages, boiled eggs, yogurts, fruit salad, cornflakes, muesli, seeds, rolls, bread, cakes, ham, sausage, turkey, cheese, jam etc.

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Room 1

Guest reviews


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based on 268 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
24
Verygood
 
90
Medium
 
85
Poor
 
39
Horrible
 
30
Business Business 110
Couples Couples 56
Family Family 29
Friends getaway Friends getaway 29
Solo travel Solo travel 33
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Hotel International,Luxembourg
  • 3
    « Good, room for improvement »

    We enjoyed our stay at this hotel for the location and the front view of the central train station. Staff were ok. In every Best Western Hotel we visited we were always given tea/coffee service in our room, but here we were refused this service. The bathroom needs updating. as the shower cubicle was tiny, could hardly move and were given large cushions as pillows which we are not used to.

    3
    « OK service, very small room »

    Hotel next to the main station, so good location, although everything closes by 7 pm!! Area looked like red light district to me so no great for kids - too obvious. Parking really far and very expensive. Room was so small as to fell claustrophobic. Could hardly open the bathroom door as it was so close to the bed! Very nice large windows that made the room bearable Breakfast poor but staff helpful

    5
    « Lovely staff, great location a pleasure to stay in »

    I had never been to Luxembourg so I took a gamble booking a hotel I've never read about prior but this hotel was lovely and the staff were exceptional. So polite and helpful, really made us feel welcome and were on hand to help us find places to explore and really enjoy our stay in the city. I asked for some tea and hot chocolate for my companion and the staff went over and above with display and care taken with such a simple task like tea and cocoa. I had a lovely stay here. Thank you

    4
    « Good Hotel in Convenient Location »

    Price reasonable also. Hotel is clean, staff are friendly and helpful, breakfast is excellent. Location close to transportation and city is very convenient. A bit noisy because it is across from the railway station but mostly because of construction on the street outside. Would definitely stay there again.

    4
    « Very good hotel »

    I have been twice so far in different rooms. The first visit beter than next one. Room with nice view to the old Railway station. The second a bit worse, just because they renovated street close to the room. Anyway good service, very good breakfast and quite nice location.

    3
    « Location fine, hotel average »

    Nicely located with every kind of public transportation nearby. I got a room near the lift/staircase and it was extremely noisy in the mornings and evenings. The quality of WiFi is rather bad. The rooms are OK though somewhat small. Breakfast was OK. As always in Luxembourg the staff weren't very friendly.

    4
    « Clean standard hotel »

    Clean hotel on a central location. The architect and interior designers were not very inspired when they built this, but well, it's a decent place to stay. Friendly staff and correct service, average breakfast...

    4
    « The hotel with the excellent location for tourists who arrives by train »

    We took the room in this hotel for two days, to visit Luxembourg city. I have chosen the hotel near the main train station, because I do not like to bother myself with luggage and taxi, or other way of transport. I have read, of course, the opinions of other travelers. My choice was excellent. The hotel is just 50 m opposite the main train station, with modest price, pretty good breakfast, 20 min. from the center on foot (you can take the tram, as well, the station is opposite of the hotel, and every tram takes you to the center of town). There is only one inconvenience - the double room was a little bit too small, but we were only two nights.

    3
    « We ate here.....!! »

    We were staying nearby and looking for a different place to eat - we were not allowed to sit in the proper dining room but as we were hungry and tired we accepted the bar area! The food was mediocre - edible but nothing more! The lady serving both the meals and the drinks was stressed as she was on her own and was therefore quite "nippy". I certainly would not repeat the experience!

    2
    « BEWARE - Watch for extra credit card charges after you leave the hotel!! »

    I unfortunately had a very bad experience staying at this hotel. -Two days after we had left the hotel, I noticed a 5€ charge on my credit card from the hotel. We called them up to ask them about them and the receptionist claimed that the cleaning lady had found an empty water bottle in our room's trash and so, they charged us for supposedly using the minibar. We told them that we did not use anything from the minibar, as we bought everything we needed from the nearby supermarket and that the water bottle we tossed in the trash was of a brand they didn't even stock in the minibar. His reply was that he would check with the cleaning lady the following morning. After not hearing from them for days, I sent them an email to inquire about the matter again. Their reply this time was completely different; they claimed that a bottle of sparkling water was missing from the minibar and they suggested that maybe me or my partner had forgotten drinking it (!!!). Talk about TERRIBLE customer service! I was extremely dissapointed and did not expect them to treat their customers like they are stupid just to get a little extra money from them. Even though the charge was small, I'll now be disputing it with my credit card company just because I hate these sly practices. I would advise anyone staying there to ask them to do a check of the minibar with you present when you check in and before you check out (something that didn't happen with us) to avoid this kind of bogus charges. -The room was average (definitely not worth the price we paid for it though). Keep in mind that most rooms are noisy because of the heavy traffic and I didn't get a quieter room, even though I had asked for it two weeks in advance when I made the booking. -The wifi is unbelievably slow, almost unusable. The only good things I can say about this hotel is its excellent location opposite the train station, with supermarkets and shops in walking distance, good bus connection with the airport and ok breakfast. However, I think you can find much better hotels for the price we paid.

  • 2
    « Sloowww internet connection... »

    The hotel was well located but the room was small, stuffy and pretty dark despite being on the 5th floor, and the internet was very very slow which was really frustrating. Besides, when we asked for a kettle, it turned out all of them were already given away (apparently it's a 4 star hotel...). However I enjoyed the bathroom which was spacious with a good lighting and good shower.

    3
    « So so.. »

    Here are the main features: - location: in front of the station. Most rooms are noisy because of the heavy traffic. - rooms: tiny, rather ugly, with a not very comfortable bed and a pretty basic bathroom. There is no air conditioning: the temperature in my room was over 26°C during the whole night. - breakfast: not a large choice, but bread is good and coffee is ok. - wifi: so slow that it is almost unusable. I would not return there.

    4
    « Convenient Luxembourg »

    Very good location, being in shor walking distance from the train station, supermarket and shopping, A very good value for longer stays (including excellent breakfast buffet), since it is easy to do day trips no nearby cities, including Metz (France) and Trier (Germany).

    4
    « Business trip to Lux. »

    Located at the bus and train station square. Good bus connection with the airport. During my stay the (free) wi-fi was very very slow. Personnel in the restaurant and at the front desk was very kind and helpful.

    2
    « Not up to scratch »

    Stayed here for a business trip in Luxembourg. It was distinctly average; small room, drab décor, and a quite sad single bed. Very low water pressure meant an unsatisfying shower in the morning. Seems to get by due to its proximity to the central station. Like many of the hotels in the city it was very overpriced for the standard offered.

    1
    « One of the worst hotels I have ever been to »

    There was no useful internet available in the hotel for the whole 3 days of my stay. The security personnel worked at the front desk with no knowledge of English. They were not available on the phone and did not wake me up as they obviously did not understand English and I almost missed my plane because of it.

    1
    « Why do we allow them to be a country... »

    5 of us had a business trip to Luxembourg city, had the reservations done with one of ours deit cards. When we wanted to check in all of our cards were claimed to be refused. It took the receptionist maybe 2 minutes to tell us that all of our cards were refused. Of course turned out he didnt even try. We werent expecting a nuclear scientist, so thats ok, but that arrogant attitude... No further comments

    3
    « Good Location Shabby Rooms »

    This hotel has a very good location but my room was very small, furniture used, old. This hotel needs a reconstruction. Staff was nice. Breakfast was a good buffet. If they make a reconstruction this will be a good hotel.

    3
    « "Average at best" »

    The main reason for this hotel was the location as it is located opposite Luxembourg train station. This made commuting for me easy during the 4 days i was here. The rooms are clean and tidy although in my opinion very dated "Brown is not a great colour" and the staff were helpful for what little interaction i had with them. My only bug was the god awful WIFI internet with a ridiculous username/password combo that needed to be reset every 24 hours and the signal strength was extremely poor and i was only getting a speed of around 1mb. This made working in the hotel via vpn almost impossible and i was not able to get my mail. My advice is to invest in some better internet access points for the WIFI and increase the speed. I cannot comment on the food or service from the bar/restaurant as breakfast started to late 0645 and i eat elsewhere in the city for an evening meal. if you are just here on a day trip this hotel is great but i would not want to book a holiday here.

    3
    « nothing special »

    the hotel is very well situated, just opposite the railway station. But it is outdated. OK for a short stay, but do not plan your holiday here. Reception staff were very friendly, the bar staff wasn't.

  • 5
    « Perfect »

    Situated in a great location, upon arrival the gentleman on the desk was fantastic he couldn't have helped more as I was struggling to find some to park my large works van. The room was just what we needed my only criticism is that there was no complementary tea's or coffee. We then asked the gentleman on the desk where we could find something to eat he pointed us in the right direction. Great bar the lady behind it was fantastic. Would very much recommend!!!!

    3
    « very good location just oposite railway station »

    The hotel is situated just opposite railway station. Very good location for people who travel to/from Luxembourg by train. This is not a typical hotel with all rooms of the same size. As it is in an all town house, probably each room is different. My room was OK, spacious enough, with comfortable bed and clean. The Internet was slightly week. It was surprise for me that there as no coffee/tea set with kettle in the room. This is something what is still more frequently offered by 4 stars hotels in Europe. The buffet breakfast was typical for Europe ? a few cold and a few hot dishes. Nothing above average but it was OK for me. There is also a bar and a restaurant.

    3
    « Good value, but not 4* and don't count on the free internet access »

    Pros: The staff I spoke to were friendly Breakfast was ok and coffee was good Great transport links (very close to the main station and main bus routes) The room had a small fridge/mini-bar The room felt clean Cons: The internet service was virtually unusable - it couldn't manage desktop web email, but did cope with email on a mobile device The decor is a little dated

    3
    « Small hotel, great staff »

    This was our second hotel after changing our hotel stay from mercure next door. The room was small but it was clean.. the lunch and breakfast was good though a little overpriced. The location is directly across from the train station and within walking distance to sight seeing.

    5
    « Nice convenient place »

    I really liked the room, it was well-sized and the bed comfortable. It is ideally located in front of the train station, in a busy district to go shopping. The breakfast is really good and with a lot of variety.

    3
    « Not very good »

    Prices ok. Room size (stayed in single) fine. Room quality not very good but satisfactory. A lot of thinks in the room are badly installed ie card slot and shampoo dispensers. One thing that was terrible wa internet speed. Even reading emails is next to impossible.

    4
    « Location couldn't be better »

    My husband and I only spent one night in Luxembourg and unfortunately it was raining when we arrived and didn't stop until the next morning. How grateful were we for the location of this lovely hotel just across the square outside the train station. We were met by a very courteous and helpful receptionist upon our arrival and our room was spacious with a very comfortable bed, extra seating, a small table and a desk and a fridge. The shower was small but worked well. Because of the heavy rain we elected to have dinner at the hotel restaurant and this proved to be a good choice, an enjoyable meal at a reasonable price. Breakfast had a good selection of hot and cold foods and the scrambled eggs were very tasty.

    2
    « Internet what's that »

    Stayed there mid-Jan. Firts of all, very bad to access with car. Once inside hotell staff seems there to do something else then taking care of customers. Internet was a catastrophy during the stay. However room was clean and bed nice. For my next visit in Luxembourg I will try somthing else. Hotel tried to get fustomers by giving discount vouchers but entering an empty restaurant is not what I'm after.

    3
    « Only for few nights »

    Interesting because based just in front of the Train Station. Noisy environment, near the facilities as restaurant, public transport. Nice staff, very helpful. correct breakfast but not consistent with the price.

    3
    « The staff ruined it »

    First time I have ever thrown hotel staff under the bus but the front desk attendants totally fail . I really liked the location of this hotel , the price was fair and the building itself was nice , adequate , and I was very happy with my room, especially the mattress . The night guy at the front desk was very rude and unwelcoming , must have been trained by the same person that trained the daytime girl as she was not much better . Their unpleasant attitudes made me change hotels the first morning .

  • 3
    « Average hotel »

    Stayed here for one night on 10 Dec. Having read previous reviews I agree with comments about it being dated but we thought the beds were so comfy and two big pillows which is rare in Europe! The receptionist was formal but neither helpful or unhelpful. Breakfast was below standard as for food quality also the two waiting staff were so eager to clear tables that after we had finished our cereals we went to get toast and on our return two minutes later noticed our tabled totally cleared including our pots of coffee which we found annoying yet humorous. Luxembourg City was good for a day trip and wouldn't feel the need to return again.

    4
    « Location at the station - renovation would do good »

    Very nice staff and good location. Nice room for breakfast. Rooms could do a renovation, and note that some rooms are for smokers. So, if you do not appreciate the smell of cigarettes, ask for a non-smoking room.

    3
    « Comfortable enough, at train station, easy bus from airport »

    Positives Good breakfast Good wifi (downstairs only) Super easy from airport (Number 16 bus, stops outside) Heavily discounted Negatves Rooms feel tired 10-15 mins walk from town (Town would be more expensive of course) Area felt plenty safe enough, even at night. Receptionist didn't seem very happy ....

    3
    « Nice room and breakfast, unfriendly receptionist, hospital like beds »

    We arrived together (party of 3) but independent business traveler. Receptionist was not very friendly and checked us in not one-by one but all together, with means doing the paperwork at the same time and finishing one of us at a time. Unnecessary delay during this procedure... Rooms are nice and clean but single beds are very sweaty (hospital beds), small and firm. No WiFi coverage in my room (606) at the end of the hallway in the corner. Free WiFi via outdated login procedure every time again and every 24 hours new login details. Complained about it, but could not be solved. For a business hotel a major flaw. No High Speed at all like advertised. Breakfast ok but not outstanding, coffee American style (weak and no taste). Not comming back ever.

    4
    « Comfortable place to stay if you're not too fussy »

    I chose this hotel for the very convenient location. All sights are within walking distance, main railway station is across the road, as well as many buses (incl airport bus). This was my first stay in a Best Western and I wasn't disappointed. The single room was comfortable and clean, nothing fancy but serves the purpose perfectly. Breakfast had plenty of choices, the hotel also gave me vouchers for a free glass of wine and 10% off dinner, which turned out to be pretty good value. Staff were friendly, very helpful. It's nothing special but served the purpose just fine, I'd recommend this for a short stay.

    3
    « Average hotel with a central location »

    The location, opposite the main train and bus station of Luxembourg City, makes this hotel a good base for those relying on public transportation. However, the station neighbourhood isn't the most pleasant environment and the associated noise makes sleeping with open window impossible. The standard rooms do not have air conditioning, making the temperature in the room -combined with the closed window- uncomfortably hot. The decor of the room is also elementary and tends toward a three-star hotel. Another drawback is the wifi connection, which works very slowly and is de facto useless. Positive points are the friendly staff, the extensive breakfast buffet and the general cleanliness of the room.

    2
    « Time to change hotel? »

    I have been coming regularly to this hotel for many years (since 2005). My last review was on the 22 March 2015. It has had its up and downs but I am a patient person. However this last stay (for 2 nights) made me decide that I need an alternative hotel. The issues raised in my review in March are now compounded by an extremely slow Wi-Fi (max data rate of 9kb/s) - this makes impossible any access to office files and large emails. When I raised this issue with the reception, I just got a "well, we know, it is a bit slow". This is not acceptable (9kb/s).

    2
    « Clearly bellow expectations »

    It is more like an very average 3 star than a 4 star. Internet is very slow almost impossible to work. Room are old and poorly decorated. Service is average. Next time I look for something else. Taking into account the price it is really bellow expectations.

    2
    « There are plenty of better choice hotels in the city! »

    It's the second time I stay in this hotel. It was NOT selected by me, because if it were, I would definitely have chosen better! A room in which one has to be very careful where you walk, not to hit him/herself in the furniture. Bad smell (even if it was a non-smoking room, it seemed quite the opposite!). Poor lighting. A bathroom that people with claustrophobic issues should avoid at all costs... Good quality breakfast, but a bit scarce for a four star hotel and a longer stay. I have but the staff to give a good note.

    5
    « Located at centre of city, Nice hospitality »

    I've visited this place during Nov 2014. The hotel is located at centre of the city. The bus station and railway station are just in about 200 metres from the hotel. The hotel staff were friendly and provided required support. Breakfast is complimentary and has lot of choices. Also two Indian restaurants are available in the next street. So if you a Veggie and Indian, the hotel could be the best place for the trip. The room and bathroom were maintained very well. The bathroom also offers tub so you can enjoy. Also the hotels reward program is very good. You can get the reward points into the miles and more account.

  • 3
    « Just OK, nothing special »

    The room was OK, clean, the same for bathroom, I can't complain about cleaning service. The bed was comfortable. At breakfast not too many things to chose. No complimentary coffee/tea on the room. They offer o voucher for a glass of wine at their bistro and 10% discount for a lunch or dinner. Even the room (201) was facing directly the Place de la Gare, it was quiet, very little noise from the planes over night, but not disturbing. Parking place very close, next to train station. Good connections with train or buses. Direct bus from the airport to the hotel (line bus no.16). I was staying for a week on a business trip to Luxembourg. The free WI-fi internet it's not reliable, almost not working, don't count on this. The printer on the computer from the lobby wasn't working. The stuff wasn't smiling too much, but they were quite efficient. Fast check-in and check-out. Shopping area quite close, on Avenue de la Gare. For a short business trip it's OK.

    1
    « Terrible Internet »

    Service was ok. Room was ok. Breakfast so so. Environment poor (prostitutes and street fight just around the corner). But Wifi internet was soooo poor, that you literally have to wait minutes to just get one site up in the evening, -tried several sites, during the whole stay of 3 days, and it was the same all time. In the 21st century this is simply not acceptable, -therefore 1 star only. Should be very easy to upgrade for the Hotel, but obviously they dont care.

    1
    « Overall poor value and stay »

    I stayed at this property for one night and was very disappointed. The room and bathroom were well worn. The bed was uncomfortable with bedding not suitable for someone over six feet in height. In particular, the area around the hotel is very unsavory at night. It is probably due to proximity to the train station, but after 22:00 on a Monday it felt unsafe. It should also be noted that this location charges 25 euro for a late check out (even for one hour). I think this the first hotel I have stayed with such a charge for a short stay. While it was cool outside during my visit, materials in the room suggest that only 25 rooms are air conditioned so confirm its availability if coming in a warmer month. Finally, as of the date of my stay, there is a large construction site across the alley from the hotel. It looks like it will remain active for a while. Work started earlier and even at night there was noise that kept waking me up. I am not certain what it was, but most likely a generator. Overall, the hotel is very poor value for money. It may be the market for the location, but be aware that you should expect very little other than proximity to the station if you stay here.

    4
    « Really Nice Place to Stay. »

    I am not sure why there are negative reviews....but we stayed in the newer part and we we pleased with our room. It was large for Europe, clean and neat. Nice bathroom and shower if you aren't over weight. Restaurant has a limited menu but the food Is pretty good, and reasonably priced. Only negative was our wifi only worked in the lobby. The prepaid breakfast is very nicely done, and it is in a nice room. Location is great, directly across from the railway station, and the Hop On Bus is across the road and is very worthwhile....especially if you enjoy architecture and getting an over view of the city.

    2
    « Terrible room, limited menu »

    Booked an economy room so didn't expect too much. I got a room that would make Harry Potter feel cramped. If the windows are open it's noisy, if I close the windows there is no ventilation at all. Menu in the bistro restaurant is very limited, going to try and find other places tonight. May be other rooms are much better but wouldn't book here again in a hurry and I usually like Best Western hotels.

    4
    « Excellent business hotel »

    Stayed here on a business trip. Excellent hotel. Spacious room. Off course next to the station. Only problem is the lack of parking. This you have to do al the station at a ridiculous price. Breakfast clean buffet,all you need.

    1
    « Do not stay here! »

    Purchased this hotel on Priceline for a one night stay in early August. This hotel is advertised as a 4 star. 2 Star is a more appropriate rating based on the location and condition. Let me preface this review with this, we have traveled all over the world and I never apply "American" standards to my reviews. Our idea of traveling is to experience the local culture as much as possible. With that said...Upon arriving to the hotel, I was immediately alarmed by all the prostitution and drug dealing that was going on just around the corner. Since it was late and we were only staying for one night and we wouldn't be walking, we decided to check in. This is where it got really bad. My husband and daughter went to check us in and the hotel clerk immediately told my husband that my 9 year daughter could not stay in the room because it was "against the law" and we would need to book a separate room for her because that was the largest room he carried in the hotel. My husband came out to the car to get me and I went in to try to sort it out because my name was on the reservation. First of all, let me say that my husband and I have never been treated so poorly by someone working in a customer service field. After going round and round with the clerk on how ridiculous what he was saying was, I asked him to give our money back. He refused and said that I needed to call Priceline. We immediately left the hotel and checked in to a Novatel, which was wonderful and didn't have the same "laws" as the Best Western. I immediately contacted Priceline and told them about our horrible experience and they said the only way they could refund our money was to contact the hotel and have them release the reservation. No surprise when the Priceline rep attempted to call the hotel and no one answered the phone. I am now disputing this with my credit card company because Priceline is still refusing. Bottom line, unless you want to stay in a really bad part of Luxembourg and get treated poorly, this isn't the place for you!

 

Getting to the hotel ...

All directions
·From: The south. Highway connections to E25 and E44. Exit Ville Sud, which is just 800 meters from the hotel. Simply follow the signs Gare Station. Stop in front of the BEST WESTERN Hotel International for registering and bringing the luggage in. For parking there are more than 250 public parking places next to the hotel. ·From: The airport. The bus stop from bus line number nine on platform two and Euro bus line 16 on platform one can be found at the terminal exit and will bring you to the BEST WESTERN International Hotel in about 15 minutes. ·From: Main Station. If you arrive by train just take the main exit of the railway station building, you will find the BEST WESTERN Hotel Internation...

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