BEST WESTERN PLUS Grand Hotel Victor Hugo,  Luxembourg

4.0/5  - based on 219 guest reviews.
3 Avenue Victor Hugo, 1750, Luxembourg, Luxembourg - See map
+352 2627440 +352 26864730

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 222 traveler reviews
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Our 4-star design hotel, located in the city center, commands 40 rooms, five suites and an annex featuring 21 rooms. All our rooms are individually designed to provide you with several features for the modern conveniences. Incorporating a modern and comfortable design, our room decor reflects the clean, uncluttered feel of the hotel as a whole. All our rooms and suites here at the BEST WESTERN PLUS Grand Hotel Victor Hugo are equipped with high-speed Internet, interactive digital television, air conditioning and hairdryers. The sauna as well as the fitness room is synonymous with wellness and offer vitality, relaxation and energy! Our hotel bar "La Plume" provides the ideal setting to relax and unwind. The perfect place for guests to enjoy lively conversations, have a cool beer or aperitif or take the opportunity to taste one of our exotic cocktail creations.

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Room 1

Guest reviews


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based on 222 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
52
Verygood
 
96
Medium
 
52
Poor
 
14
Horrible
 
8
Business Business 93
Couples Couples 58
Family Family 24
Friends getaway Friends getaway 26
Solo travel Solo travel 22
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN PLUS Grand Hotel Victor Hugo,Luxembourg
  • 4
    « Weekend Away »

    Great central location, nice and clean hotel with welcoming and helpful staff. Only a 10 min stroll through local park into the main centre. You are offered a breakfast but €15 per head you are better off walking to the centre and having a much cheaper alternative. Loads of choice in the centre too. Will happily recommend the hotel. If you have the choice ask for your room to be on the non-road side as traffic noise was considerable even though there's such little traffic in Luxembourg over the weekend.

    4
    « Good Central Location »

    Easy to find with pay by day public parking near by. Staff very friendly and helpful. Our air con didn't work but they quickly supplied us with a fan...and we got a free breakfast which was excellent. Everything was clean...It was a good stay.

    3
    « Decent value, check the annexe »

    Fine for a business stopover when just needing a room and breakfast. Mine was in the annexe, which is over the street from the main hotel. It had its own breakfast lounge, quite small and poky, though some might say 'intimate'. Honestly, it was fine, and the bedroom was quite big. Not much to do around there, and not a great choice of places to eat out within walking distance (that I could find anyway), but if you're here on business and watching the expense account then this fits the bill.

    5
    « Value for money. »

    If I would visit Luxemburg I will book the same hotel again. Clean, friendly, acceptable breakfast, convenient with urban buses, quite spacious rooms excellent for the price. The bathtub was good, the quality of the interior decoration nice and the double bed and bed linen were excellent.

    2
    « Lying Staff and no compassion for guests »

    I am a diamond member of the BW and expect a high level of standard. So when I stayed at 2 BW twice in a space of 2 weeks and found that both times I was cheated and lied to, I had to write a review about it. My parents were travelling with me and I opted for the BW because I was promised an upgrade upon arrival. When checking in, i was proudly informed that I was upgraded. but at check out, once again, the staff member was bewildered as to why I was informed about my 'upgrade' but was still in a standard room. My AC unit again was not working (a week before in dusseldorf BW, I had the same problem), but this time the staff member huffed and puffed, touched my AC vent and proclaimed that it was working. My old parents slept all night in sweat patches because of the 27 degree heat. The parking situation is 'street parking' and the staff was not sure if it was free. I had to take a picture of the meter and show it to them to confirm. The distance of the hotel from central is about a 20 minute walk. It has a nice jap restaurant acorss the hotel and some other food places, so in that sense it was a decent location. No 'shops' as such nearby, for that you must go into center. only things near by are coffee shops and food places like kebab houses and subway. Room was shabby and there is trick to drawing the curtains, so don't assume its not working, ask receptionist on how to operate the shutters. TV was a tiny 12 inch monitor and not user friendly. We were stuck on watching the same channel all weekend. Probably would not stay here again. Pay a little extra and go somewhere else.

    4
    « Very good hotel. »

    Very good hotel, with good rooms, good breakfast and an excellent staff. Clean, renewed and close to the centre (ten minutes walk) and to the business area (15 minutes walk). It's really a great choice to stay in Luxembourg.

    3
    « Don't take a room on the front side to the street »

    When you take a room on the front side which is facing the street Victor Hugo it can be very loud. The isolation of the windows is not adequate and there is during the night and in particular in the morning too much traffic. On the flip side, I arrived late and the Portier was very nice. I asked for a glass of wine, and he really did lots of efforts to find a nice one for me.

    4
    « Very good simple hotel »

    I arrived late and the Porter was ready with my key. I was in the room within minutes. Room was simple and clean. With the hard floor I was concerned about the noise but I can honestly say I didn't really hear much noise. I had twin beds - I would of preferred double but I did not book this room - it was done for me. Shower was great - only gripe is I had a shower one night, put the settings right, but the maid must of changed them to was the shower - it was on Max temp so I nearly got burnt Bar is nice and simple 10 mins walk into town centre as well Recommended - I will be back

    5
    « Excellent »

    I stay here often for work visits. All the staff here are excellent, especially the front desk, Halim, Sandra, Siriya and Viktoria (Halim's restaurant recommendations are fantastic). The rooms are excellent and each room has "shut-out" blinds so you can get a good nights sleep. The breakfast has a wide choice of things to eat, and the WIFI has a good signal and is fast. Its only a 5 minute walk to the city centre, although most of the best places to eat are around the hotel in the Limpertsberg area. Would strongly recommend.

    5
    « Central Location and great staff! »

    I had the pleasure to stay in the hotel 2 times this year and looking forward to the next good opportunity. The hotel is quite central from my point of view as you get access not only to a huge parking for free from 19:00 to 08:00 at place glacis but also benefit for the bus station Fondation Pescatore in walking distance with direct connection to the airport (Bus 18) via the Avenue Kennedy with all the EU, banking and legal offices or to the train station. You have a supermarket around the corner a good burger restaurant Hitch - where Food Meets Party :-) and other bistro, cafe, restaurants in walking distance. And if you decide to take a walk to the city center and the palace and enjoy in these surroundings some great places for food and/or drink it would not take more than 20 min. So no real need for a taxi unless your health condition does not allow it. The ways are flat no ups and downs unless you decide to walk to the Grund...but also there you have the option to take an elevator to get down in Grund. The Best Western on avenue Hugo is very good equipped, very clean and the staff is very friendly and helpful. My personal appreciation to HALIM at the reception desk who was so helpful during the last 2 stays either by managing and extension of my stay or even finding and booking my bonus points with the Best Western program. It is great to know that one can rely on people, get help when needed and be treated politeful and respectful. Many thanks! Looking forward to the next stay in the hotel.

  • 4
    « Really friendly staff. Great location »

    Excellent hotel. Really looked after us (Cricket team from UK on tour). Staff were brilliant. Rooms really clean. Helped us with directions and taxi's whenever we needed them. Only down side was the lack of staff especially in reception.

    3
    « Rooms could be better »

    Booked three rooms in the annexe with the family to see my son, the staff are very friendly,we were recommended the room for me and my wife on the same floor as the rest of the family to our dismay the room was very dark,when going to the window we found that we faced a wall and the only day light you had was to lean out the window and look up. As it was a short trip we decided to just grin and bear it but once we went to bed we could hear the generator from next doors bar going off making a loud humming and then the bar staff would come out and throw empty bottles in the bin! Even with the window closed you could hear this we didn't have one nights good sleep shame as the rest of the family did I don't think I'll stay again.

    5
    « OK location, but great staff »

    The staff really helped us out with parking, and a lot of other stuff. We came here duting the Luxembourg National Day celebrations, great view of the fireworks from the hotel room. We will definitely stay here again.

    5
    « Fantastic service »

    We were initially booked for 2 nights but could only stay 1 due to our mistake in not booking a dedicated disabled room for my brother. Halim went beyond the call of duty in trying to locate another suitable hotel for us! He couldn't do enough for us, so kind and helpful so due to his remarkable assistance we shall return ourselves one day to further explore the lovely city and surrounds.

    3
    « Location »

    Pluses - quite good location, helpful staff and tasty breakfast. The bed was not so comfortable . The room was quite noisy . I agree with the other comments on this site - not really a 4 stars hotel .

    3
    « Inside better than the outside »

    As I walked to the Hotel, leaving the city center I got a bit concerned about what I'd signed up for. Though a short distance from the lovely part of Luxembourg, the streets just around this hotel seem dirtier and sketchier. Once in the hotel, things were clean, nicely decorated and well taken care of. There were the necessary amenties and comforts one would expect from a hotel room like toilettries and a fitness room. I agree with other comments on this site that it is a surprise to see 4 stars on this hotel, though the service was lovely and I was not lacking for anything. One particular point: I like to have total darkness in my room and in my room there are thin drapes that let through the sunlight and thicker curtains but that don't close. With the light on in my room,people in the street can see me walking around in my PJs. Not so reassuring. :-/

    4
    « A solid stay »

    The hotel was located just outside the city center, an easy walk to the old town. The staff were very pleasant, the breakfast was tasty, and the room was clean. There was absolutely no character, but I don't expect character in a BW. It was a very nice budget room in an expensive city, and I would definitely return if visiting again. The only drawback was the road the hotel was on had a lot of bus traffic, which was noisy.

    3
    « Not the level of a 4 stars regarding the quality »

    The bed was very umconfortable, the room was not well isolated from street noise, and the TV was not well positionned (without remote control). Located at 10 minutes by feet from the center, staff very, nice and nice decoration.

    4
    « Great hotel »

    Hotel well located, close to tourist area and the business center. Spent 4 nights and the staff was always helpful. Great buffet-style breakfast. The room was nice, modern and clean, a bit small but in line with European standards. Air conditioning can be a bit noisy. Rooms a bit pricey but price seems to be in line with other hotels in Luxembourg. I recommend this hotel.

    3
    « Clean and ok, nothing special »

    Hotel room was clean, but bed was small. Breakfast is the same everyday and rather limited in selection - no fresh juice, and small selection of fresh fruit. Wifi was good and staff friendly. No bottles of water provided in room. The location is ok, a short walk to city center, but not much of interest right close by and not close to any little general purpose stores.

  • 4
    « Surprising nice room, not the best location but adequate »

    Was a bit unsure about a Best Western, but the room was excellent. Roomy, nicely appointed, very large bathroom. All in all quite nice and definitely worth consideration when visiting. Only slight down side was the location (and parking). Its certainly not far from places of interest, but you couldn't just pop out of the hotel and 'be there'. Not a lot of food choices on the block. To be fair, was only there one night so didn't explore the surrounding blocks much. I've stayed in Luxembourg five or six times and as far as the room goes this one's my favorite, but least favorite location. I do recommend it though.

    3
    « Good location, but need some change in approach »

    I have spent here several times a few days. I (like almost everyone) was on a short business trip. The rooms get what you need, basic accessories and it is a good place to have a rest. I really like a the breakfast. It is plenty and good selection. However there are two things which are not okay. One of them is the wifi. It is slow and unstable. As a business traveller this is a really big problem. It took me five minutes to download one e-mail (not always, but very often). Also they should consider putting a bigger table in the rooms. The tables are small. They can barely hold a computer. The staff - however - was really-really nice!

    4
    « Positive but not over the moon. »

    In plus: Friendly staff, good location (10 minutes walk from city centre), room had everything you need. In minus: Room was noisy (although we asked for a quiet one). I do not think it was that particular room which was noisy, as walls separating rooms were made of 'paper' - very thin. You could actually hear everything what was going on at your neighbours.

    5
    « Great »

    From the male receptionist in the pm to the ladies in the morning every thing is perfect. The housekeeping team is well organized, no early noise or vacuum ... The breakfast is just superb. The lobby is well decorated , the bar calm to finish some work while enjoying an Italian wine. The room is perfectly set for a good sleep. Wifi is free but now days w great operators deals we can have 4g everywhere especially if we travel for business. Good rates for a luxembourg hotel,being few blocks away from the city center or kirchberg. No parking but what do u expect from a city hotel.there is a big parking lot 1 minute walk.10 euros a day , great deal. Highly recommend this hotel for business or a city trip.

    4
    « Good for a short stay »

    Spent there a night during a business trip. I was booked into annex across the street and the room was not that big. However, it had all the basics, was very clean (which is not a matter of course at other places) and quiet, which is the most important feature a room should have when you are preparing for a meeting on the next day. Try to book breakfast, which it is quite OK and there are not many other options outside.

    2
    « Disappointing »

    It was a very disappointing value-for-money experience. The bed was one of the most uncomfortable I have ever slept in . The double bed was in fact made of two single cheap quality mattresses put together, leaving a huge gap in between. The hard floor ( no carpets) resulted in noise coming from every where - it did not help that the rooms were not well insulated from the sound, and that the hotel is on a very busy street. The TV remote control did not work - the batteries were rusting inside it! Although wifi is free, it was not reliable. Not acceptable for a rate of 150 euro per night (breakfast not included) for the standard double bedroom. I did not have any meal in the hotel. . On the positive side, the hotel is located fairly close to the European insitutions. Not very close to the railway station though. Staff was polite and helpful

    3
    « Good hotel and reasonable price »

    It is a hotel well located. Not just in the city center but close to it (15 minutes by walk). The hotel is nice and comfortable. Rooms are clean and big and the Internet connection works very well. As for the breakfast, it is very complete. There is also a fitness room.

    3
    « It's OK. Nothing special »

    Clean room comfortable bed. Reasonable bathroom. I didn't like the tiles on the floor in the bedroom. It's a strange choice for a city hotel. Carpets would be much preferable. The curtains were a total disgrace being a light see-through material which kept virtually no light out of the room and allowed it to be seen from across the street if you have the light on. I would stay here again if the price was right (we paid about €60.

    3
    « Very good location at reasonable price »

    Good: Walking distance from city center, also close to EU district Free wifi Clean room Clean bathroom Low price for room Shops and restourants nearby, big variety I will come back for sure Not so good -small room -quite noisy(room faceing street)

    4
    « Best Western Grand Hotel Victor Hugo »

    This was a clean, comfortable room. Wifi was great. Location very good. My only complaint is that my room in the annex was very close to the elevator and stairs and sound really travels. I would request a different room if I stayed there again. Otherwise, no problems at all.

  • 4
    « Clean & Comfortable Business Hotel »

    I deliberately chose this hotel as it is away from the centre of Luxembourg, but it is still very easy to get to. It is a nice business hotel, in easy accessible area with some lovely local restaurants, coffee shops and bars. Overall my stay at this hotel didn't disappoint. The staff were friendly and my room was clean and comfortable. I can't comment on the breakfast as I didn't have one.

    5
    « Excellent Value, Exceptional Service »

    We stayed at the Best Western in Luxembourg Oct 5-6. It was our first visit there. The staff were exceptionally helpful and we can't say enough about their attentiveness and assistance. They went beyond what is expected these days. The room was spacious and clean and offered all the amenities - a safe, fridge, heated towel racks, etc. The only issue we had was with the a/c, regardless of the thermostat setting it blasted hot air. The simple solution was to turn it off and open the window. It is a 15 minute walk to the main part of the city but relative to the cost it was not a significant factor.

    3
    « Good at a good rate »

    A nice hotel lobby, and large rooms with large bathrooms. My curtains would not close though, and the technology in the room was ancient. Was convenient for the concert venue we were attending. The price seemed steep for what it was. The hotel is about a twenty minute walk from the downtown area perhaps 45 from the central train station.

    5
    « Great Centrally located Hotel »

    Stayed at this Hotel 7th to 10th September 2015. Very clean, quiet and well priced. Short walk to shopping and sight seeing. Enjoyed stay there very much. Lovely meals. Would recomend highly for any one wishing to visit Luxembourg.

    3
    « Average »

    This hotel is about 3km outside of the city centre with good access to buses. However, I'd have preferred to have been in the Old Town of Luxembourg. The neighbourhood is quite nice with a large number of decent restaurants around it. A 1.5km walk from the hotel takes you to places only the locals would really eat at which is great. The rooms are small but have everything you need. Staff are friendly and helpful.

    4
    « Handy hotel for an overnight quick stop. »

    Located close enough to old town and other tourist sights. Cheap/free overnight car park round the corner. Pleasant breakfast in conservatory, though when it rains there can be leaks!! Helpful receptionist on desk. Thanks

    2
    « Not a good stay in the Annexe »

    Check in was straight forward and well handled but it went down hill from the point I was told I was staying in the annexe building on the opposite side of the road to the main hotel. The room itself was an average is size with a single bed. The view from the window was awful, overlooking a rear alley and back yards. The bathroom was reasonable size but with one of the smallest shower units I've seen in a hotel. Wifi in th eannexe was hit and miss - sometimes a really strong signal and other none at all. Be aware that the hotel has no restaurant facility and breakfast is served in a small area with insufficient space. Lots of people were doubling up on tables due to this. At 15 euros it really was not value for money at all. Overall the staff were very friendly. Maybe I just got unlucky staying in the annexe and the main building is far better, but if I was offered a room there again I would decline and stay elsewhere

    4
    « Pretty good for low budget visit »

    Room was quite small, but good enough for two people. Little bit street noise came from windows (room was in second floor). Otherwise room was clean and cosy. Hotel staff was GREAT always helpful and friendly!

 

Getting to the hotel ...

All directions
·From: The airport. Take the Rue Lou Hemmer in direction of Breedewues and then turn left to follow the Routes de Treves. Afterwards, please turn right and take the Rue de Neudorf until you get to the Boulevard Royal, where you then turn right again to follow the N52 until you reach the Avenue Victor Hugo and the BEST WESTERN PLUS Grand Hotel Victor Hugo.