BEST WESTERN Plus Lubbock Windsor Inn,  Lubbock

4.0/5  - based on 691 guest reviews.
5410 Interstate 27, 79404-4500, Lubbock, United States - See map
+1 806 762 8400 +1 806 762 0303

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Massage services
    Massage services
  • Outdoor parking
    Outdoor parking
See more
TripAdvisor Traveler Rating
based on 698 traveler reviews
See more comments >>
Photo gallery :
Welcome to smoke free BEST WESTERN PLUS Lubbock Windsor Inn. If you're here for an event at Texas Tech University like graduation, sports or for business our LUBBOCK hotel is just minutes away. From the Red Raiders to some of the best Texas dining in the state, guests at our Lubbock hotel have no end to the entertainment possibilities. Business travelers and medical tourists also favor our property because of the great location, value and service. With Covenant Health Systems and the University Medical Center close by, we regularly welcome patients and visiting physicians and medical staff to the area. Easy access to I-27, Hwy 84, Hwy 62/82 & loop 289 makes our pet-friendly Lubbock hotel especially popular. Call hotel direct to know more about our pet policy. Commutes are easy, it's a breeze to zip around town for sightseeing, and road trippers can quickly get back on track after a luxurious night of sleep in our comfortable, cool rooms. However, you may want to stick around for a while. An indoor pool and spa is the perfect place to relax. We offer free Wi-Fi and a free hot breakfast daily to all guests. To start your morning on the right note, indulge in platefuls of sizzling waffles and flaky pastries, your favorite fruits, cereal, yogurt and chilled juice or 100% Arabica coffee. Sleep in on our Serta pillow-top beds and enjoy the convenience of a microwave and refrigerator in every room. There's even an iPhone docking station so you can enjoy a soundtrack to your vacation. The Windmill Museum, Buddy Holly Center, Cotton farms and local sporting events make for a vacation to remember. Visit the Science Spectrum for a real treat and count on the staff at our Lubbock hotel to provide recommendations on eateries and attractions. Southern hospitality is revered here. Business travelers with O'Reilly Auto Parts, Sysco, the University Medical Center, Covenant Health Systems and, of course, the University all count on us to be their home away from home.

See rates and availability

 
Room 1

Guest reviews


in partnership withtrip advisor img
based on 698 guest reviews
GreenLeader Silver

 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
357
Verygood
 
139
Medium
 
65
Poor
 
55
Horrible
 
82
Business Business 187
Couples Couples 132
Family Family 258
Friends getaway Friends getaway 46
Solo travel Solo travel 48
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Lubbock Windsor Inn,Lubbock
  • 3
    « Probably won't stay here again »

    This property appears to be well maintained from the outside and common areas, but we were disappointed in the maintenance and cleanliness of the room itself. The towels were tired, worn down, and faded. The bed ruffle was torn (the maid admitted that she knew that to be the case), and the carpet was old and stained. It's the kind of place where you don't feel comfortable getting between the sheets (although we did give them a very thorough visual examination).

    1
    « No sleep to be had here »

    Was kept up all night by people above us stomping all night. We called the front desk several times asking them to do something about this noise. All they did was offer us 2000 bonus points on our rewards card.

    4
    « A stop while traveling »

    Four of us in nice big room on a Friday night. Checked in late and departed early the next day. Very clean, nice staff, a better than average breakfast. Easy access on and off the highway. Did the job.

    3
    « Hotel Property Maintenance NEEDED »

    Staff was GRADE A+ but there is so much to be needed at this hotel. It is a NEW Brand of the Hotel and you would think the Hotel would be all BRAND NEW ALSO, and it's NOT. A Hotel Property Maintenance IS NEEDED VERY MUCH at this HOTEL !!! WHY IS THERE NO MAINTENANCE HERE ??? As a Hotelier myself, I've never been at a Hotel with some kind of Maintenance at the Property, and that falls on the GM. Cause how can The General Manager RUN a Hotel with things that need's to be fixed and replace ??? Gloria, Casandra, and The Night Audit Marcus are THE BEST in Service and trying to make sure Guest have a GOOD Stay.The Fitness Room is REALLY OLD, The Air conditioner filters were EXTREMELY Dirty and Gloria had the housekeeping clean the Air Conditioner itself, and gave a Warm Hi to our Daughter who love to see her everyday we stayed. The Housekeeper even left our door open to our room and we told Gloria and Gloria said she would take care of it. The General Manger never tried to meet with us or apologized himself or fix our stay and he was there some days we were there. This Place gives that illusion that it's ALL BRAND NEW and it's still a long way to being ALL NEW and ready for guest to stay in rooms. In Cleanness and General Management NEED WORK !!! Gloria should have a SHOT at General Manager Position I'm sure she would make sure THE House (The HOTEL) is CLEAN...

    4
    « Comfortable Accomodations! »

    Monica at the desk during check-in was quite helpful. The room was clean and the bed was very comfortable. The hot breakfast was fresh and good. We wish we had more time to stay and enjoy the pool and hot tub (as we were traveling, a great soak would have been wonderfully relaxing and helpful).

    5
    « GREAT HOTEL GREAT STAFF »

    I stayed there for two nights, all the staff are really good, breakfast was great, hotel is pretty decent with what I have paid, looks like there are lot of new changes and they are trying to remodel the hotel which is plus. This is one of my go to hotel in Lubbock. Try it.

    2
    « Run Away »

    Could not check us in because of computers down. Bugs in the room. Toilet backed up when we tried to flush it. Drunks in the hallway singing making noise. Threatening us when we asked them to be quiet. No security. I will never go near this place again.

    4
    « Excellent rest »

    After a long drive I needed a quiet and rest full place. This hotel fits the bill and the cost is very reasonable. Would not hesitate to stay here again. Easy access off the highway, lots of parking. Breakfast was very good.

    5
    « Smithfield »

    Great place right off of 1-27. Clean rooms,quiet and cold ac units which is plus for me. Breakfast was good with plenty of choices. Front desk very nice and the afternoon free chocolate chip cookies were really good but rather have oatmeal raisin never the less great stay.

    5
    « Spacious, clean, modern rooms »

    First time to stay at this hotel. It is right on the freeway so convenient to everything and about five miles from Texas Tech University. The rooms were clean and spacious and looked newly renovated. Staff friendly and the breakfast was good. We stayed in a pet friendly room but didnt bring our pet at the last minute, but it was great with the laminate flooring and convenience on the first floor near by the exit. All pet friendly rooms were together so I feared I would hear barking dogs all night but that was not the case. I saw a few dogs on their leashes but never heard any. There were security cameras throughout the property and security checks by hotel personnel. Great place to stay, affordable and convenient.

  • 5
    « The front desk staff was great »

    The room was so clean and the breakfast was well stocked and delicious. The front desk staff was so helpful and friendly that we felt like we had known them for years. The lobby was very clean and welcoming. There was nothing negative about this hotel. Marcus at the front desk was very helpful.

    5
    « Favorite BW n Lubbock,tx »

    Always my favorite best Western to stay in whenever I go to Lubbock Texas. I make this trip three times a year. They're always very courteous very clean rooms breakfast in the morning very substantial and they always have a smile on their face

    5
    « Best stay at Best Western »

    We love the Best Western Plus Lubbock Windsor Inn. We stay there every time that we are in Lubbock. Every employee we have had the privilege of coming in contact with has been most cheerful and accommodating. They have that west Texas knack of making you feel right at home. I highly recommend this motel.

    5
    « Nice stay for I27 »

    The rooms were clean and the staff was very nice. This hotel is located off of I27 can can be a little noisy on the east side (facing the interstate). However, I was on the west side this time and could not hear a thing. This hotel is also an easy commute to some good restaurants.

    3
    « Pet friendly Rooms »

    The hotel was clean and the pet room was nice. Breakfast in the morning was good; we liked the tortillas that were offered to allow you to make a breakfast burrito. The downsides were quite a bit of road noise and a noisy air conditioner unit.

    1
    « Management will not HONOR REFUNDS AT ALL!!!! »

    I was set to travel from Houston to Albuquerque. I was in a car accident, and my itinerary was forced to change due to this accident. I had called Getaroom.com to book this hotel to begin with. The accident occurred on a Weds. and I had booked the room for Thursday, as a stopover on the way to ABQ. The time of the accident was a little after 9:00 pm. After calling 911, I immediately called the hotel to cancel - BEFORE I even called my insurance company. I told them I didn't expect I'd be checking in in the time frame I originally was supposed to, due to the accident. I let them know I wanted to cancel - not check in at a later time. I was told that I could only speak to the manager regarding a refund, and he was out of the country at the time. Really? The representative can't make this happen for me?? I was told his name was MIKE PATEL - and he was not set to return until the following week. They could cancel my booking but could not issue a refund. I then called Getaroom.com - who told me I had to speak to Best Western corporate office. So I called the corporate office, who told me this location is a franchise, and they couldn't help, that it was the manager's discretion on the refund. I finally called my insurance company to sort that out. Once sorted, I called this hotel again, and was told again, the room has been cancelled, but no refund could happen until I spoke with the manager. I'm now out $119.00 until the following week. So the following week comes, and I call and ask for MIKE PATEL. He tells me he can't refund my room rate because I hadn't cancelled the room!! I most certainly did call - made several attempts in fact. I was told he couldn't do anything for me. I called the corporate office to complain, that their franchise is making a BAD name for the entire chain of Best Western hotels because of this one event. Through no fault of my own, involved in an accident, 14 hours still ahead of me, and can't get a refund!! The corporate office asked for proof of my purchase of the room, phone records of the call that was placed to cancel the room, and upon receipt of these items, I'd receive a room at ANY OTHER BEST WESTERN for the amount I'd paid for this room - $119.00... I was so furious!! I was about to start my new job in ABQ, and I have to produce all this, just to get a refund, which never was a refund to begin with!! I will never, never, ever use Best Western again, and I have told everyone I know the same thing. Considering I'm in a service industry, I know you go above and beyond to satisfy a customer. I got nothing but grief. Such a pathetic resolution, all for $119.00 - shameful..... if this is how they conduct business, what else do they shirk on that the customer is unaware of??

    3
    « Short Visit »

    This hotel is just OK. The rooms are very out dated. The restrooms were the worst part because water does not drain from the tub properly and there are several stains all over. Overall it was OK for a short stay.

    5
    « Loved the room - staff was excellent »

    We came because our son is attending TTech. We were extremely happy with the room, very clean, comfortable and the staff was very friendly and very helpful. Would suggest it for parents coming to visit students ;)

    5
    « Great Overnight Getaway »

    My wife and I decided to get away for an evening and found this BW a great place to stay. It's quiet, clean, and has friendly staff. Having stayed in hotels of many different levels, I find this location to be among the top, especially because of a fair price. The next time we need a getaway, this is where we will be heading.

    5
    « Fantastic »

    We needed a short notice hotel, this place is very nicely appointed, easily found, very comfortable, staff is very gracious and competent. Breakfast was complete and very good, pool and spa welcoming, best of all, room was quiet, comfortable and bed slept very well, if in Lubbock again, will definitely stay again.

  • 5
    « Excellent quality at a great value »

    Outstanding stay. Clean, great service, good breakfast items and great customer service. Will definitely stay here again. Front desk personnel were professional and breakfast personnel were quick to response to customer(s) requests during breakfast.

    5
    « Two day stay »

    Very nice and clean. Big rooms. Quite. Snack machine takes cash only. Good breakfast in the morning. It was hard to locate in my GPS but is right off freeway. In door pool. Great water feature in entryway.

    5
    « John »

    The place was well lit inside and out. Breakfast was really good placement was nice and very clean environment. The room was extremely clean and well maintained bed was really comfortable and the staff was really nice and professional.

    1
    « SHADY HOTEL-DON'T STAY HERE »

    This by far the shadiest hotel I have ever been to. Immediately once I arrived, I could tell this was an older property that probably used to be another hotel. They make you sign a form that lists all the fees that you may incur. This surprised me as I've never seen this before but then again I'm used to staying in 4 or 5 star hotels. In Lubbock, you don't have many choices. At $100/night, I would expect more. I checked into my hotel at 4:35pm, laid my stuff down and left to get something to eat. I returned for a few minutes and then left again to meet a friend. When I returned at 7pm, I started to unwind, I pulled the sheets back and noticed they looked dingy. Took the sheet off the bed and noticed a big dry urine stain. Disgusted, I told the front clerk and she moved me to another room. The room was better and I didn't see anything wrong with the sheets. When I went downstairs that same night to use the internet, the guy that works night shift told me he heard about it and housekeeping said the sheets weren't like that that morning. Sounds like they were already coming up with a story. Anyway, I just received my credit card bill and I noticed a $100 charge. Called the front desk manager, Gloria and she was told by housekeeping that they found the sheets with urine in the second room. How convenient! They could not provide any physical evidence when I asked and told me the charges will stay. Glad I took pictures as I had a feeling this place was shady. They don't think it's strange in the first room urine was on the mattress pad but not on the sheet? I wouldn't of even known had I not took the sheet off. In addition, the towels are yellow (not white) and the floor was so dirty, it turned my socks black. This place is gross. I'm glad that I took pictures and will submit to their corporate office as management was not helpful. I have a feeling they run this scam often to charge people additional fees. Never trust someone that gives you a list of upfront fees. They are looking to collect. Check their yelp reviews. I will get my money back from my credit card company and will never stay there again.

    3
    « overall good, needs tweaking »

    Room was clean and comfortable but smelled a little musty til the a/c was turned up; the shower needs some mold abatement and there was a cucaracha in the tub in the a.m. The breakfast was good but staff had to be reminded to refill some items.

    4
    « great plase to stay »

    We travel with a group of friends and stay in several Best Western Hotels this one is on of the nice ones. We enjoy the clean pool and the friendly staff. The room's very clean. the hotel is in a good location.

    1
    « SHADY HOTEL-DON'T STAY HERE »

    This by far the shadiest hotel I have ever been to. Immediately once I arrived, I could tell this was an older property that probably used to be another hotel. They make you sign a form that lists all the fees that you may incur. This surprised me as I've never seen this before but then again I'm used to staying in 4 or 5 star hotels. In Lubbock, you don't have many choices. At $100/night, I would expect more. I checked into my hotel at 4:35pm, laid my stuff down and left to get something to eat. I returned for a few minutes and then left again to meet a friend. When I returned at 7pm, I started to unwind, I pulled the sheets back and noticed they looked dingy. Took the sheet off the bed and noticed a big dry urine stain. Disgusted, I told the front clerk and she moved me to another room. The room was better and I didn't see anything wrong with the sheets. When I went downstairs that same night to use the internet, the guy that works night shift told me he heard about it and housekeeping said the sheets weren't like that that morning. Sounds like they were already coming up with a story. Anyway, I just received my credit card bill and I noticed a $100 charge. Called the front desk manager, Gloria and she was told by housekeeping that they found the sheets with urine in the second room. How convenient! They could not provide any physical evidence when I asked and told me the charges will stay. Glad I took pictures as I had a feeling this place was shady. They don't think it's strange in the first room urine was on the mattress pad but not on the sheet? I wouldn't of even known had I not took the sheet off. In addition, the towels are yellow (not white) and the floor was so dirty, it turned my socks black. This place is gross. I'm glad that I took pictures and will submit to their corporate office as management was not helpful. I have a feeling they run this scam often to charge people additional fees. Never trust someone that gives you a list of upfront fees. They are looking to collect. Check their yelp reviews. I will get my money back from my credit card company and will never stay there again.

    4
    « nice place to stay »

    Staff was friendly and it was a quick check in and check out. The room was clean and comfortable, price was ok. internet worked ok. breakfast was typical continental breakfast. I would stay here again.

    2
    « Not a Plus »

    We favor Best Western Plus, but are unsure how this one got the designation. Our ADA accessible room was tiny- a wheelchair could not have moved about in this room. The bathroom was not completely painted-large sections of old paint and patches were visible. Bathroom door could not be closed completely, then could hardly be opened. Toilet paper holder was broken. Room smelled like dirty socks. Bed linens had scuff marks. Warning signs in public areas everywhere about fines for smoking, pets. Breakfast room chairs had plastic covers like Grandma's couch, and there was plastic strips on the flooring. Breakfast area floor was dirty, littered. Small breakfast room, many large families.

    5
    « Great Place and delicious breakfast! »

    We arrived to find a comfortable and clean room. The beds were sleep producing (much needed after a long drive). The breakfast of eggs,sausage, and delicious coffee sent us on our way satified. Would recommend this place highly if you are in Lubbock.

  • 5
    « Pleasant, comfortable and especially affordable »

    This hotel is better by far as compared to others in the Lubbock area. A full breakfast, comfortable accommodations and most of all a friendly and attentive staff. Hotel rates in the area were overpriced but Best Western's rates are family friendly and affordable for anyone. Take from me, if you go once - you will go back again.

    1
    « Avoid this Hotel »

    We stayed at this hotel, when we came back to Lubbock for our granddaughter's birthday. The room was filthy, the water pressure was horrible. We had a Jacuzzi room and there was mold growing around the jets, the renovations that were done were pitiful, you could see where they didn't even complete the painting of the room. To top it off, we have a phone charger stolen from our room by someone in the cleaning staff, even after we left a tip everyday for them cleaning the room, which was never cleaned. We did not receive any new shampoo, we was told they ran out. When reported the stolen phone charger to the night clerk, she was rude and acted like she could care less. We reported it again in the morning to the manager and was told that she would call us back, we never have received any calls. Imagine that!

    5
    « Clean, comfortable, friendly hotel »

    This hotel appears to have been recently remodeled and is very clean and updated. Rooms and beds comfortable. Complimentary hot breakfast was good and plentiful. Staff friendly. Did not use the pool/spa but there were lots of people using it, appeared well maintained.

    4
    « Good for utilitarian purposes »

    Rooms were very nice & included a refrigerator & microwave. The bed was good. The staff was very cordial & especially friendly to our granddaughters. The hot breakfast was good though limited seating space. The indoor pool was small & lobby was non-existent but that could be a non-factor if only need for sleeping. Would recommend.

    4
    « Nice hotel for the money, good location »

    I felt this was a nice hotel for the money. I did not have breakfast here in the morning, because the breakfast was pretty basic, so we went out for breakfast. But the hotel is clean and very pleasant. Would like to see some softer pillows perhaps, but that's very minor. Thanks for a very pleasant stay.

    5
    « Employees understand customer service »

    This location has easy access to the interstate. Each employee checking us in and out, and others we met in dining area and hallways were very friendly and went above our expectations in answering our questions and proving us assistance. The hotels breakfast was much better than other hotels.

    5
    « Very convenient and comfy »

    The stay here was great! The staff was friendly and courteous and the facilities were very comfortable. Breakfast was as expected at a Best Western. The location especially was very convenient to wherever we need to go. Highly recommended!

    4
    « Back again »

    I first stayed here in 2013 when I was visiting for my church conference in Plainview. Even though it is about a 45 minute drive, I really enjoy staying at this location. The staff is extremely friendly which is not found everything in the hospitality arena. It is located right off the interstate. The rooms need to have updated chairs. You need to be careful when leaning back; it feels like you are going to tilt over. Overall, a pleasant experience as usual. I would highly recommend this hotel.

    2
    « Worst best western in town! »

    Supposed to stay here 3 nights. made it only one night and checked out. terrible smell coming from what we thought was the dresser that we didn't figure out where it was coming from because there was nothing there. My son noticed smell coming from the bed when he awoke. The sheets looked clean so he looked deeper by flipping the mattress. There was a blood soaked tampon underneath the mattress with a used condom wrapper. We checked out of this hotel for another best western near the college which was much better. Cleaner, friendly hotel. the Windsor front desk wouldn't compensate us at all. Avoid the Windsor best western at all costs. The brand is okay. Just not the particular location. cleanliness BAD

    4
    « The staff was nice and very friendly. I would stay here again if ever I get the chance to make it back. »

    Ive stayed at Best westerns for a few years now and this location is right on track with holding up the quality of the brand. The rooms were clean comfortable and quiet. I will stay here again if I ever find my way back through here.

  • 5
    « Good value »

    Best Western is always easy to book with accommodating staff. Very comfortable beds with lots of great pillows. Great shower! All in all will stay again when making this trip. Four adults stayed in this room comfortably.

    5
    « Best Western Plus Lubbock Windsor Inn »

    This was the last stop on our trip to Yellowstone before we were home again and we were very pleased! Expedient check-in, with a warm and friendly greeting! Comfy, clean and quiet accommodations! Our room was very well appointed and big with a sofa as well as a desk and chairs which gave us the room to be comfortable without being in each other's way. The Internet reception was excellent! No drop offs the whole time we were there. Great breakfast selection with hot entree items like scrambled eggs and sausage with sausage gravy and biscuits as well. And the biscuits were the softest, flakiest and tenderest biscuits I have ever had in a morning hotel breakfast! Lots choices for hot or cold cereals, waffles, and sweet rolls. All was very nice! Check out was a breeze with receipt under our door! This is the second time we have stayed at the Lubbock Windsor Inn location and i think it was better this time than the last. I would recommend the BW Windsor Inn to anyone! A great stay! Best Western is the Best!

    5
    « Sturgis trip 2016 »

    This was our last stop back home from our Sturgis trip. And we couldn't have been happier. Our room was clean, comfortable, and spacious. Coffee and juice was available 24 hours. The pool and hot tub were clean and well maintained. And the staff was very friendly, outgoing, and extremely attentive. Even the owner of the hotel was on hand and extremely friendly. A special thanks to the staff: Makayla, Marcus, and the two Gloria's. You guys were great and made a great stay even better.

    5
    « BW Plus Lubbock Windson Inn »

    Nice clean rooms; good breakfast selection. A little bit of a confined workout room but was ok for just a bit of exercise. Security seemed good - all doors leading in hotel required a card swipe. Friendly staff

    1
    « Sleazy Mangment »

    Manager would not return phone call. Manager refused to return my money because I did not cancel my reservation by the stipulated time because I was not made aware of an unfortunate circumstance I had no control over.

    5
    « Excellent customer service! »

    The staff was friendly, the room was clean, and the receipt was under the door in the morning making check out a breeze! The breakfast area was well stocked for the morning rush and there was enough room to accommodate all those who were there.

    1
    « Michaela at the Front Desk has the WORST customer service skills »

    Michael at the Front Desk on the afternoon of August 6, 2016 has the worst customer service skills I have ever encountered. Our family of 5 booked a queen suite that sleeps 6. The reservation was under my husband's name. When we checked in, we were being charged extra for myself and 3 kids. We're supposed to pay per room per night, not per person. We asked for a manager, noone was there. We called customer service and nobody can help us. We asked to use AAA rate to offset the extra charge and Michaela said we have to book another reservation (while charging us still for the original reservation) because she cant edit exisiting reservations. She said it's because we made our reservation using Best Western system online - same system she's using at the FD. I dont see how she cant edit our reseevation. We expressed how disappointed we were with the customer service and she came back at us with "well you're not the best customer either" and "you need to leave." When I questioned why she was making us leave she said because she needs to wipe down the counter. I worked with a resort for 4 years and I know for one that reservations can be editted at any point in time by the FD or reservations agent before and during a customer's stay. In my years in hospitality, I have never seen anyone like Michaela. She does not have a customer service attitude, does not know how to work with a cistomer and needs to find a different line of work, at least and definitely not in the Front Desk. You dont want an employee like Michaela in your front lines. You will lose loyal customers. I dont mind paying extra, it is what it is, but with people like Michaela, it doesnt make it worth the money for your customers.

    3
    « Clean Room »

    Our room was clean and the staff was friendly. Our biggest issue at this particular hotel was that our king bed had a groove in the middle and we kept rolling into each other all night. Neither of us slept well and woke up with body aches. The bed was the only bad part of this room.

    5
    « Another Great Stay! »

    We asked for a quiet room and they gave us a room in the back of the building. Never heard a sound from the road. The hotel was clean and the room was well appointed. There were also plenty of plugs! Check in and check out were quick and the Internet was reliable. Breakfast was the standard fare but the coffee was better than most. There was picante sauce and cheese to add to eggs and three different fresh fruits. Much appreciated. Plenty of restaurants in the area. We enjoyed the Copper Caboose.

    5
    « Home away from home »

    The warm welcome when I checked into the Best Western Plus Lubbock, Texas just made my stay very comfortable. The staff very friendly toward each and every guess that entered their doors. As I stated when I left it is now my home when I'm in town. for class reunion, or to visit family.

  • 5
    « Superb Hotel; Superb Customer Service »

    My travel to the Best Western Plus Lubbock Windsor Inn was a last minute arrangement. However, the service I received was anything but last minute. I opted for a late check-in and was greeted with exceptional customer service from the front desk attendee. My check-in was expedited because the front desk person knew I was checking in late and took the initiative to have my card keys programmed. She said that she anticipated that I would be tired from my drive and wanted my check-in to be quick, allowing me to immediately go to my room and rest. This kind of customer service is why I keep coming back to Best Western. They not only take the time to provide exceptional service but do so on an individual basis. Thank you Best Western!

    5
    « Friendly staff »

    Front desk clerk was very friendly and efficient on checking in. She had several clients and was able to multitask and made sure everyone was handled professionally. She recommended dinner delivery options for us. We settled on Chinese and it was as good as she said. Pool was nice and clean. Rooms were clean and beds were comfortable. We didn't stay for breakfast. Overall great experience.

    1
    « Check your bill and have them check room before checking out!!! »

    Do not go to this hotel or if you already there, please check your bill before you leave and have them check room before you check out. I am still fighting to get the $200 back they charged me, saying we smoked in room and we did not. They did not show this charge when I checked out, but low and behold I checked my account and they charged it afterwards. They said it is non smoking and I knew this from beginning. My daughter came to visit and stayed couple of nights with me and her brother. She is a heavy smoker but i made sure she went outside of the hotel, even at night to smoke. What the hotel staff smelled was the smoke from her clothes and not from us actually smoking in room. Neither me or my 14 year old son smoke.. Corporate is not doing a thing because it is individually owned and operated. I have filed a complaint with the local BBB and disputing charge with my bank, so I am fighting them at every angle. Now it is not about the money, they already got it but it is principle of the thing. If you have someone in your party that smokes and they go outside to smoke and come back into room, be warned you are going to be hit with a $200 smoking charge. They even told corporate they cannot prove actual smoking was done, just the odor was noticed. We stayed here almost a week and they got almost $500 from me for that, They have to hit me for another $200 bogus smoking charge. Be warned people, do not go to this hotel period or god knows what charges they will try and trump up and put on your card!!

    5
    « Good Stay. »

    Our reception was very welcoming with ice cold infused water waiting for us in lobby. It was 108 degrees outside Motel did not seems to be that appealing from outside but it was nice inside, room was nice and well decored. Pool was a plus. we will recommend this to all.

    1
    « Keep looking »

    Getting run down and not keeping property up. My Key had to be activated every time I came to my room. I Had to wait at desk for over 15 minutes late at night. Had to wait and show ID each time I came to my room which was on the 2nd floor at the end of the hall. Was very inconvenient late at night and then have to wait for someone to fix your key. Find another hotel.

    4
    « Great place to stay »

    Had to attend the orientation at Texas Tech University, I always choose Best Western as I am a rewards member and get very good rates when choosing to stay at any location. This is one of the best hotels for an excellent price. Very clean and quiet. Secure access even from other outside doors. I would recommend this hotel.

    5
    « Stay was nice no complaints »

    Hotel itself and staff was nice. We had no issues with our stay. Everything went smooth and what one expects at a hotel. We would recommend this hotel to anyone. Make sure you getting a deal when you call to book room.

    1
    « Extremely dissatisfied with hotel management »

    Hotel is completely unwilling to refund the room charge for a mistake that my travel agency made. Do yourself a favor and avoid staying here. I have stayed here once before and felt that although the beds were comfortable, the daily rate for this hotel was a bit high for the cheap breakfast and low-end furnishings encountered. In a long-running debate with the manager, she told me this motel normally gets $199 a night when oil prices are not so low. I have stayed at luxury hotels in big cities for that amount of money. I received no further response. It is unfortunate my travel agent made this mistake, and I wonder if my previous debate with this manager might have had anything to do with her decision to keep my money as a result of the reservation error. I will be escalating this matter as high as I can go. Please consider not staying at this location.

    2
    « Horrible Experience »

    First, the hotel is in front of some sketchy apartments that you hear radios and screaming all night. Upon check in, they were not helpful at all. I am a Diamond member and was advised that points could not be utilized which was fine. However the uncaring attitude and the unwillingness to accommodate someone that stays over 150 nights a year at a Best Western was lacking. The amenities in the Fitness were all broken pretty much and the smell of Chlorine would choke anyone going in the pool area to even access the fitness area. The Breakfast or Lack of there of was sub par. This was a joke and do not believe the proximity to the college.. You can get better for the area and proximity if you are checking out the school.

    5
    « Great Staff, Friendly, Comfortable, Clean!! »

    At the end of a long, long road trip, it was nice to finally arrive at our last hotel and find the best of all. Clean, professional, safe, awesome breakfast and super friendly. The day we left, I discovered I had left a hand bag containing all of my emergency credit cards. I called Gloria and she told me the housekeeper had brought the bag to her. We returned the 200 ;miles and stayed another wonderfully pleasant night. As you might suspect, I have only the highest regard for this hotel and staff. The owners are as sweet and kind as you'll find while traveling. A great value.

  • 5
    « Thank you »

    We were coming home off a long road trip. After having to drive through the night the first night of the trip because we couldn't find a motel, we started calling ahead to the next town we were going to be in, from the road, to make a reservation to prevent a re-occurance. We had stayed in the Best Western near Mammoth Hot Springs in Gardiner, MT, and liked it, so we got a card with the 800 number for BW on it so we could call ahead for Lubbock on the way home. The woman I talked to on the 800 number was the most rude, condescending person I had talked to in a long time. It was obvious she wanted nothing more than to be off the phone with me from the moment she picked up. Due to this, when I finally managed to get the direct number to the front desk on the property, I called them to make sure our reservation hadn't been messed up. Sure enough, it had been. I ended up speaking to two different ladies at the front desk, who straightened everything out and couldn't have been nicer. We finally got to the hotel on our appointed day very late that night, and dealt with a very nice young man (I've been told his name was Mr. Marcos) who continued to straighten out the mess the woman at the 800 number had made, gave us a directory of BW properties so we could call any BW directly for future reservations, and did his level best to make sure my eight-year-old son's experience was a happy one. The room was clean and looked nice, bed was comfortable with enough pillows. Breakfast the next morning was good. The whole experience actually ON the property was great. Just watch out for crabby operators on the 800 number!

    4
    « Great overnight stop »

    Had a very comfortable night stay. Breakfast was really good except for the scrambled eggs. They were so stringy and very dry. Nice selection of food. If I were traveling through this are again, I wouldn't hesitate to stop here again. That's all.

    4
    « Great Hotel »

    This hotel was clean, the staff was friendly, and we enjoyed our stay. The pool water was cloudy so we chose not to swim as I like to be able to see the bottom of the pool. They also hand out tickets for breakfast when you check in and for a BW Plus the breakfast did not have as many options as some other BW that we have stayed at.

    5
    « Stay Here »

    We were in town for a wedding. Not knowing the area very well we decided to stay with a brand we knew - BW. Needless to say we were not disappointed. It was a clean, well cooled room with a filling breakfast for a great price. Very close to everything we needed - The wedding venue, Buddy Holly Museum and Texas Tech.

    3
    « Not for me. »

    Stayed here on 6/16/16 the first thing I noticed when I walked in the main entry was the smell of pets. I was aware that the hotel was pet friendly and required my room be as far away from any pet rooms as possible. My room was clean however the halls, breakfast and front desk areas don't smell very good. I wont be staying here again.

    4
    « On our Way to Denver! »

    Basic clean and comfortable Best Western--nothing fancy but just what we needed! Good breakfast Easy to get to. Nice clean and comfortable rooms. We are Best Western Rewards members so this is our choice of hotel chain. i would stay here again. Have dinner at the Triple J for a good meal and be sure to visit the Buddy Holly museum if you are a music fan.

    5
    « Great Hotel »

    Clean rooms with a very helpful and courteous staff! Staff was very helpful when we had questions or needed assistance during our stay. I would most definitely recommend this hotel to family and friends!

    4
    « Good Hotel »

    Very Nice Stay. Would recommend to future travelers. Staff was very helpful and nice. Hotel seemed to be a little old, but in very good condition. Indoor pool. Next time in town, I am planning on staying there.

    3
    « Alright stay for traveling with pet »

    We are traveling out west with our dog. This was one of very few hotels in Lubbock that will allow pets. There are specific pet-friendly rooms at this Best Western that have 2 Queens. Was hoping for a single King but that's ok. The floors do not have carpet which is understandable and fine. The room we stayed in was on the first floor at the end of the hall near the side exit which is convenient for getting the dog outside quickly. The con is that the noise of the door opening in closing constantly had our dog on alert. There are a few grassy areas around the parking lot for the dogs and a garbage can right by the door. In summary, perfectly average stay when traveling with a dog. Just wanted to share this for others who are looking for a pet-friendly hotel in Lubbock.

    1
    « AWFULL!!!!! »

    This was the worst hotel we have ever stayed in!!!!!! The staff is not friendly or really even courteous. They roll their eyes when you ask for anything, even information. The rooms are dirty. The carpet is so dirty the bottom of your feet turn colors is you walk with bare feet. It is noisy. You could hear other doors slamming. You could also hear the guest above you walking around their room. The pool and hot tub were dirty, even after "cleaning" in the morning. The window covers do not close completely so a lot of light comes in at night. The morning front desk clerk is also responsible for the breakfast. This causes long wait for check out and no food sanitation. The clerk did not wash hands after being at the desk and then handling food. You could not see clearly out the windows because they were fogged over. The door to the room did not seal and there was a gap between it and the frame. This will allow smoke, fire, etc. to come in. They leave the express check out receipt stuck between the door and the outside of the door frame, with information about you like your name and address on it. Anyone walking down the hallway could read the information. We find it hard to believe that this is a Best Western property, let alone a Best Western Plus! We will not stay here again and we would not recommend this hotel to anyone!!!!!!

  • 1
    « Go anywhere but here »

    they will not accept rate from BW site, they will conduct a head count and charge $20 plus tax. our increase for 3 people $60 plus tax for a total of $90 more a night, i don't know where there is a 50% tax. bathroom is like 8x8 ft in a SUITE. rude non caring staff. Just go anywhere but here. Several nice places on either side you will enjoy better.

    4
    « A quick stop not planned. »

    The staff was awesome! Got in late and they worked us in and super nice at midnight. The room was very clean. The Bed was very good cause we both slept great for a quick stop. I would stay here again if we stop here on our way through.

    4
    « Slightly pricey but very comfortable. »

    I feel this is a very good hotel, compared to other local offerings. I do feel the hotel prices are a bit high, for a place like this, but I was satisfied with the overall comfort of the hotel. The prices could be just because of the area.

    5
    « Great value »

    Great value. Stayed here overnight en route to San Antonio. Super staff member at check-in, clean and comfortable room and the indoor pool was great for a little one to get out some energy after being cooped up in the car all day. Breakfast was terrific...good selection.

    5
    « Family Business »

    Everything was excellent and everyone was quite helpful. I highly recommand this hotel. The breakfast was great as always. I stay in Best Westerns when we travel because I can always count on the same cleanlyness, great service, supeior quality at a great price.

    5
    « Great place to stay »

    I stayed here with my dog on my way to visit family. The hotel was clean, nicely furnished, and all the staff were very friendly and accommodating. I especially like the wooden floors. I plan to stay here again on my way home and for future trips.

    4
    « Easy access traveling north and south! »

    Staff was very friendly and helpful in recommendations for local and area places to eat and things to do. The rooms were comfortable and quiet on a one-way street. The treat was the Texas state shaped waffle in the morning breakfast buffet, what fun. There was plenty of hot and cold food choices on the buffet and replenished frequently.

    5
    « Beautiful Room »

    This is a beautiful hotel. I loved that the room that we had was carpet free. They had a nice chair to sit in and the bed was very comfortable. Great breakfast. I would stay there again when I am in the area.

    3
    « Graduation Weekend at Texas Tech »

    This facility has upgraded in the last several years. I still don't see it as a BW Plus property but progress has been made I do contend. I rented 3 rooms over graduation weekend here for family. Service was adequate but not stellar by any means. Amenities were stretched to the max and although they doubled the price of room rates for graduation, I certainly did not see any increase in either quality, service or value. Understandable but unfortunate.

    5
    « Another great location »

    Arrived here after 6 hours drive, and was met at the desk by a young lady named Leticia who made the check in so fast and simple for me. She got me checked in in minutes and made the process pleasant as it could be for me. My room was ready and completely stocked, comfortable bed, tv, everything i needed was there. Wi-Fi worked great, breakfast was fresh and hot and ready on time. If you are staying in lubbock this would be a great choice for a place to stay.

  • 4
    « Diane »

    Hotel appeared to be remodeled inside. Would recommend new/different shower head. Room was less than $100 and included good hot breakfast. Room had microwave, coffee pot and refrigerator. No issues. Staff at front desk was very friendly. Would stay again.

    5
    « It's worth every penny »

    Clean and convenient. Nice lobby and rooms. Breakfast was quiet loaded. Staff was as usual, usual smiles on faces. My stay was flawless, speed of internet was satisfactory compare to other hotels. I will stay again when I am in the city.

    5
    « Very Accomidating »

    Reserved several rooms for Family members coming into town for a Funeral Service. Everything worked out perfectly.. We had people staying 1 or 2 or 3 nights and they kept it all straight, very accommodating.

    2
    « Needs some better management »

    They seemed to not have their laundry management up to speed. There were never enough pool towels (we had our 3 grand kids & chose this hotel for it's indoor pool) & had to use our room towels, then took a long time to get new room towels. Our room never got cleaned & we had trash stacked up. We tried to be as nice and patient as we could & the staff responded nicely, but still felt they were either understaffed or poorly managed. The "fitness" room in in desperate need of an overhaul. The equipment was broken & rickety...again, my husband likes to work out in the AM & chose this hotel because it had great photos of the "fitness" room.

    3
    « Free Breakfast »

    Hotel was nice enough, but the free breakfast was awful. There wasn't enough food for the guests. Only one worker to try and keep up with putting more food out. There wasn't enough room in dining area for all the guests to sit and eat. Don't bother on trying to get the free breakfast, not worth it. We went out to eat.

    3
    « Clean place with friendly staff, but could use some maintenance »

    We were here for one night on our way to Austin. We just needed a break from driving, so were fine with something not centrally located. The staff was incredibly friendly at check-in. Our room was a handicap accessible room, so not sure if that had anything to do with the awkward bathroom. The shower head is tucked into the corner of the shower (instead of in the middle), so its awkward to get under it - you have to squeeze into the corner. Also, the spigot was completely detached from the wall - I don't think this caused any issues using it or any danger, but it certainly wasn't intended to be that way. The room had a microwave, fridge, huge bed, plus a comfy recliner in the corner. The A/C was more than adequate (though a bit loud). Wifi download speeds were decent but uploading was a bit slow. The room was initially missing a hair dryer, which was obviously supposed to be mounted to the wall. When I asked at the front desk, she ultimately handed me a wall unit, complete with a long nail sticking out of the back. The dryer worked fine, but I'm glad I noticed the nail before putting it through my hand.

    4
    « Great room Great price »

    The rate was perfect and the staff was friendly. Thank you to Ms. Flores who helped us with extra necessities and to Leticia who checked us in and made sure that the room met our needs. The breakfast was good and the kids enjoyed the indoor pool. Thank you.

    3
    « location location location »

    This location wasn't walking friendly, but the hotel was cleaner and more helpful staff than the Best Western in Port Lavaca. We left the hotel before breakfast so we don't know if they had the same type of cockroaches in the waffle batter as the Port Lavaca BW did or not.

    4
    « Bring cash! »

    Rooms are clean and well-appointed. Pet friendly rooms are a plus and Leticia at the front desk was pleasant and efficient. I tried to buy a bottle of water but neither the vending machines or the front desk would accept a credit or debit card, only cash. That was the only issue we encountered. Would absolutely stay again... after we stop at an ATM.

    5
    « Great stay »

    The staff was very helpful in checking in a large number of students arriving at different times. I was impressed with the hotel especially based on the price. I had 35 students with me on two buses and in two vehicles. The staff was great in getting everyone a key as they arrived.

  • 3
    « TTU visit »

    Hotel was quick HWY access to TTU campus. Hotel was older, but reasonably priced for purpose of visit. Hot breakfast good and has in door pool and hot tub. Rooms comfortable and spacious. Need to drive to get to most restaurants in town.

    4
    « Best Western Plus in Lubbock, TX »

    A pleasant find in the Texas panhandle. I'd never been to that part of Texas before and needed a place to stop for the night. I saw the BW sign, pulled off the interstate and checked in. Easy access to I-27, so it's a great location for travelers. Very helpful night clerk personnel with computer issues I faced. Breakfast offered a good variety of options. The indoor pool looked enticing but I did not jump in. Express check out was a breeze. If you're ever passing through the Texas panhandle and need a place to stop for a night (or longer), I heartily recommend the BW Plus in Lubbock.

    4
    « One night stay »

    Stayed here for one night. The hotel was clean and comfortable but basic. There was someone playing loud music close by that could be heard in the room at 11:00pm. Reasonably priced and right off the interstate. It sufficed but I would probably try somewhere else on my next trip.

    4
    « Very nice stay »

    Leticia and Macaela checked us in with a friendly, rapid, professional manner. We were on our way to room 232 in just a few minutes. When we entered the room however, we were disappointed to find a portable AC unit running to cool the space. And a few minutes later we heard several noisy, overactive children across the hall in 233 and 235. We immediately returned to the desk and asked to be moved to a different room. Macaela, along with Leticia, promptly offered room 222 down the hall and away from the noisy herd of children. They searched the ground floor for rooms as well but recommended the upper floor as being quieter. That was good advice. Room 222 was very nice and we enjoyed our stay. It is so refreshing to have friendly, professional staff that handles problems without the increasingly usual "Sorry, no other rooms are available." attitude. Both ladies are a credit to this property. The breakfast area staff were friendly and helpful as well. We really did not care for the available pork sausage links. The taste was OK but the links were not browned and had an "uncooked" look although I knew they were fully cooked. If there is any to brown these links before serving it should be done. The other breakfast items were acceptable.

    5
    « Right off Hwy 27 & within 5 miles of Texas Tech »

    It was a very convenient location to downtown Lubbock. It was clean with very comfortable rooms & beds. Chocolate chip cookies on arrival & nice morning breakfast. Staff was very friendly. It was reasonably priced and well maintained. There are many lower priced accommodations nearby that are run down. Nice tv in room with good channel selection. I would definitely stay again.

    1
    « Just a No for us »

    Won't be back. I'm hoping it was just a isolated incident, but after the 2nd room, we asked for a refund and left. I only give 2 room chances, as sometimes things just happen with the first room. I had read the review and thought it would work, but just wasn't for us. Not saying it wouldn't work for others.

    4
    « Almost perfect »

    Hotel was new, so everything was clean and staff was happy. Price was good. Breakfast was good, had a lady making eggs to order, plus the normal fare. negative - only one elevator in the hotel, always had long wait. The lighting in the room was not great, some of the bulbs/lamps were not working.

    5
    « They treat you like family (family you like) »

    I always stay here on business, at least twice a month, they always remember me, and make me feel like I am coming home. The rooms are always clean and quiet, and the breakfast is Awsome! I love the workout facilities and indoor pool. The parlor is comfortable and did I mention the free super fast Wi-Fi? all in all, I pay more in other cities for the same here, so the value is second to none.

    3
    « A moderate stay »

    Rooms are clean; staff is pleasant. Full breakfast was served and hot. Indoor pool was very cold and windows were open and breezy. Did not swim but the hot tub was nice. Convenient to interstate and some restaurants. Refrigerator, microwave and coffee pot in room.

    5
    « Fresh newer hotel »

    Nice new property with good beds and quality linens and bath towels. It was late and we were tired checked in was fast even though the clerk was training and a employee it was quick, the only thing missing was a channel guide for the TV

  • 4
    « Good Value »

    The rooms at this hotel are near luxurious with a king bed and couch. This a good value compared to some of the Hilton and Marriot listings. Very good beds. Friendly staff. Some of the better restaurants nearby-BJ's, Chuys, Saltgrass Steakhouse

    2
    « Horrible Staff »

    Check in staff was awful! She did not listen to what was said and it was apparent she did not want to be at work. Bed pillow had a piece of tape stuck to the pillow case. (not sure how it got there if the sheet were clean???)

    5
    « Business done right »

    What a great place to stay. I have stayed here several times and I am never disappointed. The rooms are always nice and clean, the Internet always works great so that you can get business done right. The people are friendly and the breakfast are good. What more could you ask for?

    5
    « Beautiful, Clean, great breakfast! »

    Our room was immaculately clean, inviting, and the bedding was so comfortable! Breakfast was included and it was very nice! Staff was friendly. Good location next to the main freeway and just a quick drive to the airport or the always fun Depot District!

    5
    « Great place to stay! »

    This is a very nice hotel with wonderful customer service. The hotel is conveniently located within a few miles of several nice restaurants. The rooms are very clean and spacious. The Internet worked great. I will definitely stay here again when returning to Lubbock.

    3
    « Decent place to stay, by Lubbock standards »

    I have stayed in a few places and looked at others in Lubbock, Best Western was a good compromise on cost and location. Most hotels in western Texas are awful. This Best Western had very nice and friendly staff, the bed was clean and comfortable, and the wifi worked pretty well except during the 5-8 pm hours when everyone is on it at once. Skip the breakfast, you will be glad you did.

    4
    « no problems »

    good basic BW. A bit better breakfast options would be good and that applies to all BWs lately. Found a few bottles of beer in the fridge. why does this review have to have 200 chs - waste of time and annoying to have to make up this number. Who is forcing such bad customer relations in doing so

    5
    « Another wonderful visit »

    Once again had wonderful and pleasant stay at best western plus Windsor Lubbock. I stay here every trip for business which tends to be around 6 times a year. If you are looking for a staff that goes out of there way to make sure your stay is a memorable one then see my friends n lubbock

    5
    « Business »

    The location was easy to get to with my big rig.The staff was very friendly. Rooms very clean and quite. The décor is ok. The bed was comfortable do wish hotels would use bigger pillows though. Internet service was fine.

    5
    « Loved it! »

    Absolutely loved our stay: enjoyed the stable Internet connection and the clean gym. The breakfast was well-selected and there was something for everyone (fruit and yogurt for me, or freshly made waffles for a hearty breakfast). Will stay there again if we go that way again.

  • 5
    « The Beds were amazingly neat and comfortable. »

    We got in late..our checkin was fast and our rooms very clean. Our beds were so comfortable. Hadn't slept that good in a while. A great location close ti Texas Tech. The breakfast staff was very helpful and friendly. Told us how much they loved there city. And Texas Tech.

    5
    « Great Place »

    Stayed here twice over a ten day period. The staff was very accomodating and,friendly. The rooms were clean and well maintained. Im a business traveler and clean is super important to me. The beds & linens were clean, fresh and comfy. Couldnt ask for more on an overnight stay.

    1
    « Horrible Treatment/Rude Staff »

    We had reservations on 2/9/16 to stay at this hotel. We were unable to travel due to a medical emergency. I called to cancel our reservation at 4:14 pm and was told that the charge was non-refundable but that I could contact Gloria at the hotel today to discuss a refund. My boyfriend felt he was having a heart attack and we spent the afternoon in the emergency room. I can provide proof of this. I called to speak with Gloria today to discuss a refund. We stay at this hotel every December and some other times as well. I do not know the name of the woman I spoke with today, but she was very difficult to understand with heavily accented English, and she would not even entertain the idea of a refund. She accused me of not calling when I have the call log in my phone and can provide proof of the phone call. I would like to know how I obtained Gloria's name to contact today if I did not call yesterday afternoon. I will never stay at this hotel again and we travel through Lubbock frequently. The woman was rude and unaccommodating. I understand that the charge was non-refundable, but there were extenuating circumstances or I would not have called. I will be disputing this charge with my credit card company and will think twice about staying at any Best Western ever again. This hotel is old and the room smelled horribly of cigarette smoke when I stayed there in June of 2015. I do not feel that the way I was treated by the woman at the hotel was warranted. If Best Western wants to compete with other hotel chains, they need to re-think the way they treat rewards customers.

    5
    « Perfect »

    Exceeded our expectations. Everyone was very polite and helpful. Breakfast items were very fresh and good. The facility was very clean. Would have enjoyed staying longer and if we need to return will certainly select this facility.

    5
    « The Best »

    We have stayed here before, we were here for several days, we will return next time. Maids kept the rooms very clean. Great Breakfast served every day. Everyone on Staff was very courteous and friendly.

    5
    « Very good stay »

    This is a very good hotel located very close to Texas Tech (or just about anything else in Lubbock). It was clean and comfortable, with a very friendly staff. Will definitely stay there again in the future.

    4
    « Happy customer »

    When we first arrived there was a housekeeping issue and my first thought was 'great, here we go' but as soon as we called the front desk the young lady was very helpful and professional. The rest of our stay was uneventful and we slept great. Breakfast was better than we'd had during the rest of our road trip. They had eggs, sausage, biscuits, bagels, waffles with hot syrup, and much more. Highly recommend!!

    3
    « Pretty good stay »

    The only thing we did not like was even though this was a smoke free motel, the halls were full of smoke smell. One other thing that we wished was that the toilet paper and tissue were of a little better quality. Overall, these were not that big of deals.

    1
    « Terrible staff, very unprofessional »

    After booking reservations over the phone, the very rude front desk attendant Gloria told me "um, nope, no reservations" and stared at me dumbly. I showed gave her my confirmation number, still "yeah, nope, dont see it." Proceeded to show her my confirmation email, her response was " I don't know what to tell you, I don't see it". Since I obviously was not getting any where with her I proceeded to call the 1800 # and got the reservations worked out myself. We went to swim, but the room was freezing and the water smelled foul. When I asked about it I got a "we keep it room temperature, and another I don't know about the smell. There was no breakfast left at 9:35 am and the same front desk clerk said they would be making no more, there were many other guests who did not get any breakfast either. I misplaced my glasses and asked her (Gloria, H. front desk) if anybody had turned them in, guess what response I got... "I don't know, you can go look were you think you left them." Then to top off the worst western stay they charged me a whopping $200.00 extra on my bill trying to accuse me of stealing the little 10¢ tray that you make coffee with! $200.00!! What's worse is I had told them it was missing already. It took many calls and frustrated conversations between myself and the staff to get that bogus charge removed, and do not count on the owners to contact you, because they never well. Do yourself a favor and do not stay at this place, the staff is rude and tell across to each other through the hallways. Pool room freezing and uncared for. And professionalism is non attainable at this hotel.

    5
    « Excellent staff, clean rooms »

    The hotel is simple yet elegant. Rooms were clean and all of the amenities were as per expectations. The support staff were very nice. I would absolutely stay there again. Breakfast was well stocked and there were plenty of choices to eat. The common area was clean and well maintained.

  • 5
    « Nice people, clean rooms »

    This property is well lit, and easy to get in and out of. The people there were very nice, and I would absolutely stay there again. The breakfast was not anything to write home about, but it was well stocked, clean and fine. There were plenty of choices to eat. The common area was nice, and well kept and clean.

    4
    « Decent room, hatd to sleep though »

    The hotel is clean and good enough. Has all the expected feaures. Had a hard time sleeping: - Refrigerator had continuous loud hum. Unplugged it. - Heater (set at 61 degrees) came on every few minutes for less than a minute throughout the night. - Mattress was softer than we like.

    3
    « Not sure why this Best Western is designated in their 'Plus'.category. »

    Stayed one night on way to Santa Fe. Located right on a freeway among a row of other hotels. Don't plan on walking anywhere. Pretty average Best Western. It's been refurbished but not recently. Nothing special about it, it's clean, modern, functional, decent bedding. Front desk staff was a bit curt, she had been on her personal laptop in the lobby when we came in so maybe she was in a hurry to get back to something there. The WIFI was very slow, and not due to high use, the hotel was almost empty. There was only lukewarm water available in the vanity sink, but hot in the shower. Go figure.. Breakfast had a good variety of selections and was well attended. Stayed because we're BW Rewards members, so we're familiar with BW's 3 hotel categories... this one isn't equal to other BW Plus hotels we've stayed in, A bit overpriced for the quality.

    5
    « Quick overnight »

    I travel as an entertainer and as such am budget conscious. This isn't the nicest hotel, but is always clean and has a very friendly staff. The newly remodeled room was a bonus. They have a nice lobby and the usual BW breakfast. I will stay here next year when I return for the same gig.

    3
    « Oh my god... »

    This review takes into account that there aren't many options in Lubbock that are budget friendly and in better neighborhoods. This hotel is located literally on I-27. As in, the service road for I-27 runs next to where you would park your car. Nice for easy in and out, but is loud and busy as well. The neighborhood all around the hotel was to me trashy and scary. The Koko Inn is behind this hotel (go read the reviews for the Koko Inn), and 1 minute down the street is a run down apartment complex as well. People were milling around the parking lot at night, so I was worrying about someone breaking into my car. The staff was okay, not overly accommodating and conveyed basic level of forced friendliness. Check in and out was more difficult than it should have been. The room cleanliness overall was decent. However, sheets had strange stains on them. I slept in my clothes. Bed was hard as a plank of wood and creaked and squeaked with every movement. Walls were thin and we could easily hear our neighbors talk, watch tv, snore. We easily heard the couple in the hallway arguing with each other at 5 am. Breakfast was ok with microwaved sausages and pre-mixed scrambled eggs along with standard muffins, toast, waffles. Took the shower 10 minutes for lukewarm water, no hot water. Towels were scratchy. Overall, my experience felt like an ongoing list of issues with this stay at this hotel. I rated it as average because there are really not many other options in Lubbock that won't break the bank.

    4
    « Graudation »

    The hotel is very nice and the staff is friendly and helpful. Breakfast area is nice but a bit crowded if the hotel is fully booked. Rooms are clean and beds are comfortable. Overall a nice stay and I would stay again. Rooms are a bit small if you have several people and two beds in the room

    5
    « nice lobby and room »

    It was very difficult for us to move our daughter away from in front of the water wall in the lobby every time we pass thru lobby. It was eye catching mesmerizing feature, we took so many selfies. Our room had a nice seating area and nice high king bed. Cleaning was satisfactory considering motel, breakfast was delicious and full of varieties. I would spread good words for this business.

    5
    « No complaint, stay was good. »

    We were there for my niece's graduation, obviously the motel was full, we had no complains, our stay was good. saw rude customers arguing for not letting their pet stay in motel, staff was calm and courteous. Why can't people get the simple rule of business, employees are not the one making policy, and you making other customers in line wait because of lack of common sense. I would recommend this motel for sure.

    5
    « Great Stay/Will Return »

    Great Staff, extra helpful with information, and great at solving small issues, Clean Hotel and Clean Room, Good beds, Free Wi-Fi, Hot Tub, Pool, Ice machine, Coke machine, great hot breakfast and coffee.

    5
    « Clean, friendly, great value »

    The full service bar in the lobby would have made my stay 100% perfect, that was the only thing missing. Access to the hotel was easy, huge parking, nice comfortable bed, extra value hot breakfast. Everything was beyond perfect.

  • 4
    « Quiet: »

    We requested a King room on top floor in quiet area and scored the perfect room. We were tucked away in a far corner away from elevator, ice machine, vending, etc. Our bed was VERY comfortable and the room was clean. Desk clerk recommended a nice little steak house nearby for dinner that was not expensive but had a very good steak, cooked to perfection. Breakfast was eggs, sausage links, biscuits and gravy, waffles, fruits, yogurts, juices and all was clean and in order. We'll be staying here again on our way back home. Think our stay was $92 so not very expensive.

    1
    « Do Not Stay at this property »

    I chose to stay at this particular property because of the positive past experiences at the Best Western Plus in Austin TX off Oltorf. This place was horrible. Second floor rooms are not for pets, but 1 am and next door a dog was barking. I called the front desk but noone answered. The room smelled of cat urine. 2 bars of soap and no other amenities, ie shampoo. Reservation for 4 people, enough towels for 3. Bathroom door handle came off in my hand, my husband fixed it as best as he could because after I reported it no one came to fix it. I have left a message for the manager, Mike, to call me everyday for the last 4 days, but he won't return my call. I asked for the mgr at check out to discuss the issues, I was told to call Monday and ask for Mike. The man at the front desk was consumed with another desk watching video footage from the night before trying to figure who stole the gentleman's car from the area you park at the front door to check in. Finally, I spoke with Gloria who said she is the front desk mgr. because she told me , again Mike was not there, and he wants to know why I keep calling. No folks, I'm not making this up!!! I explained the above issues, she was defensive and rude and said "If they decide to do anything, (I asked for a refund), they'll let me know through email" I asked for a prompt resolution and a phone call. She did ask why I didn't ask for a different room. I explained to her that at check in they had me in a less desirable room and I asked for a different room. They lady then gave me this room and told me there were no additional rooms available. Also, Gloria asked me why I didn't let anyone know about the dog barking at 1 am. I told her that I had tried but no one answered the phone at the front desk. Gloria replied, " Well I'll have to figure out who was working that night." Also, I went to the front desk to obtain: another set of towels, shampoo, air freshener that I was given and then had to return. At that time the door handle had come off in my hand and I told the front desk lady, who then told me, " Oh, I'll write it in the book."

    5
    « Excellent Hotel »

    We had an Emergency situation which required a hotel close to the University Medical Hospital in Lubbock, TX. My husband and I highly recommend this hotel which is only about 10 minutes away from the hospital. The hotel staff was excellent all the way from house keeping to the front desk, every one of the staff was courteous and professional. We will stay here again if ever we are in Lubbock again.

    5
    « Best Western Plus in Lubbock, Texas »

    very clean and great hot breakfast. My husband and I loved the comfortable king bed and it was very quiet. The price was under $100 a night and the breakfast was like what you could order in a restaurant.

    5
    « Excellent customer service and very clean »

    Exceptional customer service and very clean hotel! I was surprised since it was not in the "newer" part of town. Absolutely no problems and everything was perfect! Check in service was quick and easy. Parking lot well lit and even though pet friendly...no barking and everything was very clean

    5
    « Great Location »

    We have stayed at this motel many times on our way to South Padre Island TX. It is always clean, comfortable and friendly. It is so easy to get to and get back on the road. The rooms nicely decorated and the beds are comfortable. It has severed us well as a place to stay after driving all day and having another full day of driving ahead of us.The breakfast was good with several different choices.

    5
    « Lubbock biz trip »

    I usually travel to Lubbock Texas on business about every 2 months and every time that I stay the night I always stay at the Best Western Windsor Inn very comfortable bed very nice people and morning breakfast is a + highly recommend them to everybody

    5
    « "Great Stay" »

    Checked in late. Hotel was very nice. The staff was very nice. The breakfast was incredible. The room was very clean. The hotel is easy on and off of Interstate 27.The rate was a great value for the dollar.

    3
    « Adequate »

    Just ok. The service was very friendly. The rooms were ok. The bathroom towels were ragged and should be thrown out. The breakfast was ok but the coffee awful. Would not stay here again. Located on high traffic area so if you book a room make sure you are at the back to avoid traffic noise.

    5
    « DESERVES CREDIT »

    hotel is off of interstate and easy to in and out. Room is fairly nice. Staff little slow at check in. Breakfast was full of people in the morning. They have a laundry room for customers, which was convenient for us for being on road for 2 weeks. Staff was useful every possible way. We will stay here again.

  • 5
    « GREAT AS ALWAYS »

    I stay here every month, because of the service and value for my dollar. The Breakfast is incredible, there is something for everyone and when they say Full Breakfast, they mean it. The room was very clean and neat, the bed seemed new, there was no sag in the mattress. the bedding was fresh and smelled like it had just come out of the drier. very good value for the money.

    1
    « BED BUGS »

    I checked into this hotel 11/13-11/14. I had the worst experience as I was up at 4am due to bed bugs biting me. I called front desk right away and they told me all rooms were fully booked. Understandably so due to all events that weekend. In the morning when I talked to the manager she told me they could not refund me since I reserved through third party. However manager asked for pictures which I sent to her. Called the 3rd party I reserved the hotel through and I was given a claim number and told me someone will follow up with me which I'm still waiting on someone to contact. Definitely don't recommend this place to anyone looking to get some sleep, have photos and videos for this.

    5
    « Our stay »

    We stayed at this Best Western in Lubbock as my husband was having an angiogram the next morning. We have been members of Best Western for several years and usually try to book in one if we travel. This was a nice place to stay for us and our daughters. I would highly recommend this one!!

    5
    « Really surpassed my expectations !! »

    We had been driving all day and this was a welcome respite. We arrived and were immediately welcomed by Sierra and she was so understanding and helpful. She made the checkin process so pleasant and quick too. There were lots of amenities like a spa and indoor pool and free breakfast the next morning. We had express checkout and there were free newspapers at the desk. The room had a small refrigerator, microwave and coffee/tea maker. The iron and ironing board were there in the closet if we had needed them too. Everything was spotless and great value for our money. It is right off the highway but that is what we needed since we didn't know the area and we had to continue driving the next day. The location did not interfere with our sleep either- good soundproofing. I would stay here again in an instant and will definitely stay at other Best Westerns in the future because of my stay at the Best Western Windsor Inn in Lubbock TX

    4
    « Decent overnight stop »

    The last hotel we stayed at was in Gallup, New Mexico and not very good experience. This best western offered good customer service day and night. The breakfast was average items you typically expect. Our room faced the away from the road and was very clean. Typical amenities you expect from this chain. I did like the express check out because we had to reach Dallas in the evening. Thanks for the value

    4
    « Very nice »

    Our stay at the Best Western Lubbock was very nice, quiet, and we enjoyed the free Breakfast. It made visiting relatives in town an excellent experience. We would recommend the Inn to all our friends & family.

    5
    « X counrty meet »

    This place was comfortable and the price was good for what we needed. The pool was clean the staff was friendly and breakfast was good. We were there for a regional track meet. The front of the parking lot was under construction but over all it was a good place. Cleaning staff should dust off the room a little better but was ok.

    5
    « OCD VERY HAPPY »

    I am very picky about where I stay and how the things I expect in return of my money. I am very happy to end up staying at this motel. Staff was very personal caring and very good listeners. Room was quite loaded with items you need to spend night. Breakfast was not the greatest but enough to hit the road. I recommend the motel to travelers but if you looking for resort kind a hotel, not for you.

    5
    « Great place to stay. »

    I always enjoy staying here. The staff are always Texas friendly and the coffee is always hot. The WiFi has always worked great which is important to me for my job. The rooms are nicely sized and comfortable and clean. There is a good work station in every room with a comfortable chair. They proudly fly the flag out front and when it starts getting a little tattered they replace it. Overall just a good clean place to stay when your traveling.

    3
    « cold shower »

    Hotel was pretty and would have been fine except the shower was broken and we had to take a cold shower or no shower. It was fixed that day for the following morning but no compensation for the day with no shower.

  • 5
    « I like this place »

    The people are great. I usually stay once or twice a week. The breakfast is good-waffles,scrambled eggs, sausage, sweet rolls, orange juice,apple juice, coffee. The room is nice, clean and quiet. There is a refrigerator, a microwave and a coffee maker in the room.

    4
    « Good night's rest »

    Took a break for the night on my way from Denver to San Antonio. Relocating can be stressful. The bed was awesome, so comfortable. The front desk was efficient and professional. I was traveling with pets. No hassle with accommodations. Breakfast was awesome. So much food to choose from.

    5
    « Great Stay/Will Return »

    Everything was excellent. Very clean. Good hot breakfast. Free wi-fi. Two queen beds with lots of pillows in a room. Only bad thing is they almost double the price on the weekends but so do some others.

    1
    « Terrible Place to stay »

    This is the worst hotel that I have ever stayed at! Bed sheets and blankets smelled and had stains on them. Water pressure was very little and on top of it they cut the water off in mid day. Rooms really does need some updating.

    5
    « Lubock »

    Very clean and comfortable at a great price. The staff was friendly and welcoming. The breakfast was good and fulfilling. The room was clean and comfortable and everything worked. we appreciated the fast check-out. he appearance of the facility was inviting and comfortable. The amenities were satisfying.

    5
    « Passing through »

    I have stayed here several times, and always meets my approval. The property is in a great location. The property is very well maintained, and the staff is excellent! The. Access to the freeway is what got my attention

    4
    « Good place to stay »

    The beds were comfortable. We got a good night's sleep. The breakfast was much better than most complementary meals at a hotel. The accommodations were clean and in good condition. At check in, the staff was friendly and welcoming.

    1
    « HORRIBLE customer service »

    Had stayed there once before the room was dirty, but it was convenient, was going to try again. WILL NEVER consider this place again. Reservations were a nightmare to change dates because I was dealing with the Lubbock hotel, not online.

    4
    « Best Western over night stay »

    We arrived very tired got checked in quickly. Our room was very nice loved the couch! The tub was a little old looking and the room a little dusty but very nice! A bigger tv for a big room would be very nice! The breakfast was very good loved the hot fresh waffles and my husband loved the sausage links and eggs, biscuits were a little soggy but over all great!

    4
    « Lubbock Visit »

    Visiting my son Trent at Tex Tech. it was clean, neat, well-maintained. We wanted for nothing in the breakfast, TV entertainment, accessories for the bath and coffee, and in the area of towels and pillows as well. AC worked well, the hot water was plentiful, noise in the hall was little or acceptable.

  • 4
    « Fantastic place and location for a great price »

    Tried this location on a recent business trip to Lubbock. Great price for what I needed for two nights. Every bit as good and better as some other brands I have used in this market. Front desk staff was very nice.

 

Getting to the hotel ...

All directions
·From: The north. Take Interstate 27 to Exit 1B. Follow to the BEST WESTERN PLUS Lubbock Windsor Inn. ·From: The south. Take Interstate 27 to Exit 1A, then make a u-turn. Follow to the BEST WESTERN PLUS Lubbock Windsor Inn.
 

Our other hotels nearby