BEST WESTERN Hotel The Inn of Los Gatos,  Los Gatos

4.5/5  - based on 300 guest reviews.
55 Los Gatos Saratoga Road, 95032-5461, Los Gatos, United States - See map
+1 408 356 9191 +1 408 356 7502

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> Room 1

1 adult

 

Hotel advantages

  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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based on 300 traveler reviews
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Welcome to BEST WESTERN The Inn of Los Gatos! For those looking for the best Los Gatos hotels that combine a great location with an affordable rate, nothing compares to this Best Western property. Hotels near San Jose, CA offer guests the best of both worlds. access to one of the greatest metros in California, but far enough away from the bustle of the city. However, when staying in charming downtown Los Gatos, plenty of dining, shopping and sightseeing options are walkable. Enjoy the most affordable luxury hotel in the area that's newly renovated to provide travelers with the absolute best in amenities. This is the first stop into Silicon Valley from Santa Cruz, and a number of tech workers and startup leaders call this Los Gatos hotel their home away from home. Take advantage of easy highway access to Hwy 17 and 880, crucial for making those early morning business meetings. Just 17 miles from Levi's Stadium, it's easy to indulge in the best this slice of California has to offer. From concerts at the Mountain Winery to being just two to five miles from Santa Cruz Wineries, it's not tough to tap into your inner vino connoisseur. Plus, with Netflix Headquarters and Good Samaritan Hospital nearby, it's easy for business travelers to mix in plenty of leisure with work. Small startup companies flourish nearby, and as a key part of Silicon Valley, this Los Gatos hotel is a favorite option for tech-savvy travelers. Depend on the friendliest staff in town to make your stay everything you imagine. Get tips on the best local restaurants, advice on can't miss attractions, and enjoy peace and quiet in oversized, comfortable guest rooms. Pillow-top mattresses, great free Wi-Fi and a location that's beyond compare all await. Book your California getaway at the BEST WESTERN The Inn of Los Gatos, where the location is matched by the service! Enjoy your stay.

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Room 1

Guest reviews


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based on 300 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
158
Verygood
 
95
Medium
 
24
Poor
 
14
Horrible
 
9
Business Business 64
Couples Couples 80
Family Family 101
Friends getaway Friends getaway 21
Solo travel Solo travel 22
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN The Inn of Los Gatos,Los Gatos
  • 5
    « A Surprising Chic Hide-Away! »

    We were Le aving Los Gatos after 38 years for a new long haul CA destination, and needed to vacate for movers. Exhausted mentally and physically, we wanted (on very short notice), a peaceful and calm location in the heart of town and near the freeway. We had a blast and enjoyed Grill 57 for a late dinner upon arrival, and played "tourist" the following day. It was efficient, fun and a lovely experience!

    3
    « Thanksgiving stay »

    We were here for 4 nights over the Thanksgiving holiday and every year we try another hotel in the area. I give this hotel 3 stars because of the decent amenities. They do try their best by having a nice Keurig coffee machine, lighted makeup mirror, decent hair dryer and comfortable bed and pillows, but the noise from outside and through the walls was crazy. The trash truck at 6:00am, right outside our door as well as anybody upstair from us walking around. It is an older remodeled hotel and they do try to make it best as they can. The breakfast buffet was pitiful with plastic silverware and barely edible food. All the staff everywhere was very friendly and helpful but 3 stars is all I can give it.

    1
    « Absolute price gouging »

    We stayed for a Wednesday night. Pd $305 for two double beds Hotel has been renovated . You could see outside around the door frame. Noisy. Our friends stayed the next night for $150 and they felt that was too much. We were there for a wedding and that was a hotel on the list for guests. Big mistake. One star is for the front desk. He was fine. I understand supply and demand but really felt this hotel is a two star at best Beware of best western!

    4
    « Cozy hotel »

    Front desk personnel were very friendly and professional. The reception area smelled great. They had mints and free pens available to the customers at the reception desk. The room is small however it's very clean and cozy. It came with 2 very comfortable queen beds and 6 soft pillows in each beds. The room also had a refrigerator and kreurig for coffee and tea. 2 reasons why I didn't rate this hotel with 5 stars: 1) The walls are thin and I can hear the footsteps and doors opening and closing outside which were keeping me up at night. 2) The breakfast buffet was not good considering that it was served in a restaurant next to the hotel. Overall it was a decent hotel for a business trip. The area was very quiet.

    5
    « Great Dtay, awesome front desk and a great room! »

    I only have positive things to say about my stay here. The front desk was amazing and very helpful, the breakfast was great and the rooms were clean and comfortable. I very much look forward to the next time I get to stay here again. Just need another reason to head up to Los Gatos, and hopefully for a vacation and more than one night next time!

    5
    « Great Hotel Great Location »

    This is a very nice hotel , staff is warm and welcoming, very comfortable room and bed. Great breakfast. Quiet hotel with good restaurant next door, I would stay here again. Room was very clean and pleasing.

    4
    « Convenient location, good service, nicely renovated »

    I stayed here while on business in the area. The property is an older inn with exterior entrance that has been recently renovated (though there is a section in the center with rooms inside). The room was nicely updated with modern decor, clean and comfortable. The bathroom and vanity area were well done and the room was well equipped. The service was very good - from easy and cheerful check-in to assistance with my bags upon departure. It is an an excellent location, very easy access to and from Hwy and major arteries, also close to town center. We enjoyed a good complimentary breakfast in the restaurant attached to the inn, with good service there, as well. The grounds are nicely landscaped and well kept.

    5
    « Fantastic stay »

    Just on out last day here after spending a total of 9 days here. Great room, fab shower, my lad loved the pool. Great service and the cleaner did a great job. Location is very good. Would certainly stay here again. A very good price for what you get.

    4
    « Nice stay in a great location! »

    This Best Western is very nice. It has all outdoor entrances but is an upper scale room. The bedroom, bath room and extra areas make this a great place to relax and have fun. If you are traveling to the area this Best Western has a pool and is centrally located. The breakfast is provided free at a cafe that is located in the same parking lot. It is a small breakfast buffet but has scrambled eggs, juices, meats and potatoes as well as cereals and yogurts.

    4
    « Exceeded expectations »

    Very nice and clean. We stayed here for a family event and needed several rooms, and the staff was very accommodating. The rooms are modern and clean with updated amenities. The hotel is close to everything--fine dining, shopping and more!

  • 5
    « Perfect place »

    My husband and I stayed at the BW inn at Los Gatos recently. It was very clean, well decorated, comfortable and high quality beds and bedding, and excellent staff! A 10 minute walk (though on a busy road) to the old town with shops and restaurants. I would highly recommend this hotel!

    1
    « Really bad service, poor management and old and dirty rooms »

    Management - poor and not interested to solve client requests Where not able to pull a proper bill out of their systems. Rooms are old and dirty. Fridge was loud. Beds are uncomfortable. Free breakfast is cheap Not to recommend at all.

    3
    « Front desk staff is indifferent and inexperienced »

    We arrived on a weekend at 2:35 PM on a Sunday. It is OK to deny checking in before official 3 PM, although we were never denied a room upon arrival 25 minutes before official check in time, on a non holiday weekend day. I begged several times to check if there was an available room, so they finally called by the wireless radio the cleaning team and see if there was a clean room available. The cleaning ladies ignored the calls. Then a cleaning lady P' descended the stairs, passed close to the front desk but ignored the front desk calling her. So I raised my voice and P' came to the front desk, unwillingly reporting that she prepared 6 clean rooms. It became clear that there were several rooms available, but the front desk staff had no knowledge about it. It also became clear that the novice front desk staff and the cleaning staff are not getting along. It seemed that the front desk staff was just waiting to end their shift and go home. Trying to charge 25% more - We reserved our room 4 months in advance, requested a room in the upper floor, near the elevator at a certain rate. Finally the guy went forward to check us in, requesting me to sign for a rate higher by 25%. I pointed out to him that our rate was different. At that moment, M' a more experienced lady showed up and the other staff members were gone. M' interrogated me about the rate and instead of honoring it, requested me to introduce her a printout of our four months old reservation. I went back to the car and provided her a copy. Nor M' neither anybody else ever apologized for trying to charge us 25% more. The king size bed room was newly refreshed and everything looked new. Although quite compact, it was comfortable. It was also equipped a capsule coffee maker. It never worked, so at 8 AM I contacted the front desk. They sent over a maintenance guy. In similar cases, the only immediate solution is to replace the machine. The maintenance guy came upstairs only to apologize that he had no knowledge how to handle the coffee maker and he recommended us to go and have coffee at the lobby. Wifi was free and OK. Parking was free. A limited hot breakfast buffet was served (at no charge) at the coffee shop, a lot better than a continental cold breakfast. With a more careful selection of front desk staff and training them to go out of their way, this facility could earn a 4.5 instead of 3.

    4
    « Very clean and very comfortable. »

    Hotel has an excellent location; just out of town but not too far. Room was very pleasant as well as very clean. Great shower. Breakfast was a voucher for a fairly lousy buffet at a restaurant off premises, just at the other end of the parking lot. Not worth the 45 second walk. Hotel could be a 5, but for the breakfast and the price being a tad on the high side. It is, however, worth a repeat.

    5
    « They thought of everything! »

    As a hotelier for nearly 25 years, I know how difficult it can be to operate a successful Inn and to win the coveted Trip Advisor Excellence Award. The rooms were very well appointed with everything you would need except a microwave but available in the lobby. The chairs & bedding were so very comfortable! Wifi worked great, the pool was small but wonderful. The décor was quite tasteful and the touches of art that focused on the city of Los Gatos was a nice touch. The property was extremely well maintained and I enjoyed its close proximity to the downtown and the neighboring attractions you will probably be coming to see. Although, several of the Front Office Agents I encountered were average, Myra was exceptional. I know this Inn would be happy to have her...I know I would! She was pleasant, engaging and extremely helpful. She took the time to print out directions and information to 5 points of interest she thought we may desire and had them ready for us when we check in. This was not requested by us at all but shows the length she went through to really go the extra mile. Upon arrival, I could tell they were very, very busy with phones and Guests so, it shows she didn't have to and probably didn't even have time to but still did. Above and beyond the call of Guest Service.

    5
    « A hidden gem »

    The Best Western Inn of Los Gatos was hard for us to find, but turned out to be a top notch hotel. The room seemed newly remodeled and very comfortable and quiet. The staff we met were extremely helpful and pleasant. The restaurant on site has excellent quality food. I highly recommend this hotel.

    4
    « Comfortable, Safe, and Friendly »

    I needed a comfortable place to stay near Boulder Creek, CA for a wedding, and this place fit the bill. Check-In was easy and I was settling into my room shortly after. The bed was comfortable, and I was able to park right in front of my room. That's a real plus! Breakfast is your standard buffet fare, but served in a very nice restaurant attached to the hotel.

    3
    « New and very smartly designed for its location »

    We loved this place. Beautiful rooms, fantastic bed (had fabulous sleep). State of the art lighting controls (somewhat of a challenge to figure out at first). Our room had one small window - so there wasn't a view, which wouldn't have been so great anyway given the location) because it is literally a 'road house'. It's situated below Highway 9 and the junction with Rt 17 so that all the highway noise passes well above the structure. Very calm and quiet. It's a quick drive to mid-town Los Gatos (University and Santa Cruz Streets). Reception Staff is young, energetic and friendly - and still learning its systems. The hidden treasure, though, is the attached restaurant -- Grill 57 (reviewed separately) that opens especially and only for the hotel's complementary breakfast - the kind of breakfast one would expect from a restaurant instead of one of those faux continental thingy-bobs one typically finds being offered out of a converted linen closet. So, this place is much better than, average and nearly Very Good: 3.75 stars.

    4
    « Clean and friendly staff »

    This hotel was clean and the staff was friendly. They offer vouchers for a free breakfast which consisted of eggs, sausage, tater tots, cereal, oatmeal, muffins, danishes, toast, juice, coffee, water, and milk. The breakfast was good.

    4
    « Good stay! »

    There are only a few places to stay in Los Gatos, and this Best Western is a reasonably priced choice. A two-story motel, it is definitely a step (or two or three) above a typical motel. It is also well situated for getting around Los Gatos and the environs. The rooms are large, with plenty of horizontal surfaces to put your ?stuff,? and well maintained. The bed is comfortable, with plenty of pillows to discard when you actually go to sleep (and plenty of floor space to put them on). The rooms are very well soundproofed. One morning, we heard a baby's parents apologize to the guest in the next room that their baby had cried all night long. The guest had not heard any of the crying. The rooms also have a refrigerator, safe, and Keurig with high-end coffee choices. The only negative was the breakfast. It's free and it's varied, but the quality was definitely lacking. Stick to cold cereal or yogurt and you should be fine.

  • 5
    « Great Place »

    We were looking for an inexpensive hotel to stay at following a show at the Montalvo Event Center within 10 miles. We found the Best Western Inn of Los Gatos. Place was great! Newly renovated and very comfortable. Room was clean and people were friendly. The price for a 1 bedroom suite was very affordable for the area where the Inn was located and, despite its proximity to the Highway, it was exceptionally quiet with no traffic noise. Had a great fitness room with brand new Matrix equipment. Only minor complaints were 1.) the complimentary full breakfast at the Grill57, a restaurant next door, should have had enough food to accommodate guests ( I arrived 20 minutes before it ended and when I inquired about more eggs, I was told the kitchen would not make more. Scrambled eggs are cheap to prepare so I thought that request could have been accommodated) 2.). Maids were talking far louder than they neede to be on the balcony outside of our room at 7:45 in the morning. Despite these minor issues, I would stay here again and will certainly refer friends and family.

    5
    « Excellent Value in Los Gatos »

    From booking through check-out, our stay at the Inn of Los Gatos was great! The second night of a 5-day road trip; our first impression upon entering the driveway was "wow" - and upon entering our room (upgraded to the suite), the "wow" continued. Our updated and well appointed room was extremely clean and welcoming, and the morning breakfast was better than most! Truly a great value, and we will surely stay here again if and when we return to Los Gatos!

    3
    « Beautiful place, but the smell of room #123 was terrible! »

    We were so exhausted from traveling when we stayed here that we just put up with the smell so that we didn't have to move all of our luggage to another room. It smelled like mildew/musty and we even put essential oil on rags over the air conditioner to help clean up the smell. The staff was nice, as they let us check in at 11am so that we can rest before going to a wedding. If we complained, I'm sure that they would have moved us to another room.

    5
    « Director HVAC Sales »

    Convenient location, attentive staff, clean comfortable accommodations that appear to be renovated recently, excellent restaurant on the property, excellent value compared to other properties in the area.Can't wait to return.

    3
    « Ok Hotel »

    Hotel is Good. Well located, very close to highway access. It feel more like a motel than a hotel. Complementary continental breakfast was not impressive. Staff was nice and helpfull. Tv in my room did not work as espected.

    3
    « Hotel is good but breakfast below standard »

    The hotel as such is nice. Room is spacious and the bed is very comfortable. Staff at check-in and check-out was very helpful. However, in the evening we asked for an extra towel, but had to ask twice and eventually picked it up ourselves from the reception. It seemed the request had been forgotten. We wanted to have a cup of tea in the evening, and as there was no tea of our taste available in the room, we went to get it from the business corner in the lobby. However, the water for the tea came through the coffee maker, so the tea tasted of coffee. Upon arrival, we had lunch at the 57 Grill which was nice, so we had quite high expectations to the quality of the breakfast buffet the following morning. However, we were quite disappointed to see that the breakfast was served using plastic and cardboard plates and plastic cutlery. Cereals were in a box which had just been opened and tipped over so that you could see what was in it. We had the choice of white bagel and white toast. The choice of tea available was several fruit flavoured teas and green teas and just one type of black tea - less than what is available at the business corner in the lobby. No other teas available from the staff. If you're on the upper floor, the movements from people in the corridor is felt in the room.

    2
    « Stay away from room 217 »

    We stayed on a Saturday because we had an event nearby to attend. We were assigned room 217, which was right above the lobby, across from the elevator. Because the room faced the back, it was cave-like, with only a small, shuttered window to look out of. Even with the door closed, we could hear the elevator ding loudly every time someone used it. Discovered later that one side of the bed made a very loud sprong! sound (like opening a sofabed) when getting in or out. Also, the room next door turned their television on loudly at 6:30 am--think the walls must be kind of thin because it was pretty loud. Upon seeing the location and room, I should have asked for another room right away, but because we would be spending little time there, I thought it would be OK. I regretted it. I could tell the management was trying--they had nice amenities--comfy bed, shower cap, local art (love the pictures of the cat statures), in-room ironing board and iron. It's possible that the experience in a different room would be much better. So if you get assigned this room, my advice is ask for a different one.

    5
    « Weekend getaway »

    A weekend getaway from the Carmel fog. Our kids jumped in the pool immediately and had a great time! The location is beautiful and clean. We ate lunch at the restaurant on site and were impressed with the quality of food. The hotel staff are gracious and accommodating. We will definitely return in the future.

    4
    « Nicely remodled »

    Nice stay except the breakfasts don't change and very limited choice. Over 4 days it got boring. Also staff slow to refill breakfast items and they end up dried out and burnt. All 4 days there was no hot water in the container to make tea. Ran out of breakfast tea 1 day. Having stayed at over 30 nights in hotels this past year this was a very poor performance, shame as the hotel is nice.

    5
    « Great hotel in Los Gatos »

    We stayed in the King suite, which is great for a family. Nice decor, big bathroom, comfy bed. The staff was very friendly. This hotel is in a great location, close to downtown. Will definitely stay here again when in Los Gatos.

  • 5
    « Los Gatos value »

    This hotel is just minutes from downtown, and offers all the amenities we needed- laundry, breakfast, and even a small outdoor pool. Los Gatos is fairly pricey but I knew Best Western would be a good value for us. We also enjoyed hiking at the Montalvo Arts Center on the way out of town.

    4
    « Convenient location, updates rooms. Good value. »

    We selected this hotel based upon location and price. The value was good for the region. I'm happy to say the room was large and very clean. It seemed recently renovated - no beige walls and the art was locally themed. The space was very comfortable for two adults. Our only disappointment was that it is arranged motel style with all room doors opening directly outside. The large window needed to remained covered, with nicely Louvered shutters, because you were fully exposed to every passerby. I'm not comfortable with this style from a safety standpoint. I'll ask more questions in the future. We were there on a Friday and Saturday. Noise was not an issue. The complimentary breakfast buffet was fine. You could see the chef in the kitchen with real eggs - no wondering if you were eating some sort of mix. We'll visit again.

    5
    « Great Value »

    The Inn of Los Gatos has been nicely updated. The rooms are well appointed and comfortable. The hotel's proximity to a new restaurant, Grill 57, is a plus. The complimentary breakfast was good. We had dinner there one evening and had a great experience. The hotel is very convenient to both the freeway and to downtown Los Gatos.

    5
    « A must when passing through »

    We stayed here for a quick getaway for the 4th of July weekend. The prices were cheaper than staying 30 miles away in Santa Cruz. The hotel was clean, the staff was friendly and the room was nice w/ a comfortable bed. The shower was a little odd, a glass cube and you can see yourself shower in the mirror. The only negative (small one) was breakfast. It's in a restaurant that shares a parking lot w/ them. It had all the usual yumminess like eggs, sausage, potatoes, toast and whatnot. The only issues were they had one worker who was making the food so if you wanted hot food only one thing was available at a time. I had eggs, waited and had potatoes. The hubby had potatoes, waited and had sausage. It wasn't a nice relaxing breakfast together. The other issue was the buffet had a weird set up. People were making a line to get food and the plates were in the middle of the table and the food was on the right and left sides and then coffee was on the end of one side and the utensils were on the other end so everyone had to keep cutting others off and a lot of excuse mes. I would stay here again in a heartbeat if I was in the area. Only a 30 minute drive to the beach and lots of stores near by to load up on snacks and drinks

    5
    « Great place to stay in Los Gatos, California »

    Absolutely wonderful service and room. Tanisha is fantastic..so welcoming and efficient. A very comfortable and relaxing room that was quiet and clean with perfect decor. Restaurant WONDERFUL (and quiet) at same location. The dinner was quite gourmet and yet good value. The breakfast included eggs, sausage, potatoes, juice, pastries, and hot/cold cereals. Breakfast was included in my overnight stay.

    4
    « Passing Through on Vacation »

    Nice room. Not large, but enough for 1 night passing through. Good breakfast. Easy to find on way from Airport. The front desk staff was very helpful giving directions to locations downtown for lunch and shopping. Very close to Big Basin State Redwoods state park, our destination. This site is a good location for business trip stop. Rooms are good for 1 to 2 people and it is easy to get to major roadways, but set in a more residential area which is very quiet. Has a fitness center and neighborhood looks good for walking and jogging.

    5
    « Love the comfy beds & great service!!! »

    My children & I just love staying at your hotel!!! The beds & numerous pillows are so extremely comfortable we sleep all night long. we got to enjoy the pool this time and I was happily surprised that it didn't go deeper than 4.5feet!!! My kids were able to safely swim and play while I enjoyed the warm sunshine. The other benefit is not only is your facility 3mins away from Grandma/Grandpa in Los Gatos... but it is so centrally located, we were able to visit stores & parties in Sunnyvale, Cupertino & Willow Glen with only a <10 drive in any direction!!! we will ALWAYS stay at the Inn of Los Gatos. :) Improvement Suggestions: small fridges in every room, extra towels for 3+ guests

    5
    « Great spot- awesome service »

    The inn is just fine but the staff are the real heroes- the front desk Sarah was amazing- so friendly and welcoming. Got to my room and needed some ice so followed signs to find ice- led me back to Sarah. She kindly accompanied me as I had neglected my key which is needed for pool and ice access. The pool is inviting. Rooms are ok - not super fancy but all updated and very clean. Location is easy- close to both downtown and highway. But Sarah is the real STAR!

    5
    « Clean, comfortable and peaceful »

    This is definitely a Plus location. Very clean, bedding was comfortable, and property location ideal with beautiful view of hills. We definitely recommend this location. The staff was very friendly and accommodating. The cherry on top was the breakfast voucher. Doesn't get any better than this.

    4
    « Very Nice If Not a Bit Expensive »

    My niece was getting married in the Santa Cruz area so we stayed here for the wedding. The room itself was very nice. But, it was bit pricey for a Best Western. The decor was beautiful and the bed was comfortable. A big bonus was Xfinity cable with an HD television which was great. The one problem was the toilet that made noise intermittently during our entire stay. And, housekeeping started early so we could hearing their carts rolling along before 7am on a Sunday morning.

  • 5
    « Great stay, great customer service »

    Stayed at the Inn at Los Gatos because of its close proximity to Mountain Winery (approx. 8miles). Service was impeccable (big shout out to the very sweet Tanisha at front reception and GM Gavin for making us feel so welcome). And a special thanks for going the extra mile when my girlfriend left her purse behind and didn't realize until we were already in Carmel! You guys rock!! Oh yah, one of the fellows who worked there even helped us with a ride to the store for supplies! Customer service went above and beyond. Fresh renos. Clean premises. Onsite restaurant was handy and served great lunch. Continental breakfast was inclusive and was a bonus to our Canadian budget.

    5
    « Wonderful stay »

    Clean, quiet comfortable, good WiFi, what more could you ask. Been here several times. The new restaurant Club57 was great. The tenderloin was perfect. Beer selection could be greater but I like a variety.

    5
    « Excellent service, appearance and experience at the Inn of Los Gatos »

    I found my experience at the Inn of Los Gatos to be !00% satisfied!!! The staff and ambiance of this hotel was beautiful. The added bonus of my stay was dining at the restaurant next to the hotel, Grill 57. The food and service was incredibly fantastic! When booking this hotel one should also book a fine lunch or dinner at Grill 57. You will not be disappointed and it saves you from having to go into Los Gatos where parking is a great problem!!

    5
    « Friendly Staff and Modern Designed Room »

    The staff was so friendly and accomodating. They were so helpful as I used the K-Cup machine in the lobby. That peppermint tea before bedtime really hit the spot. This is my new number one spot, for sure!

    5
    « Gettaway weekend »

    The hotel has totally been remodeled. It's centrally located, quiet, clean and comfortable. The staff Jen & Tanisha were great. Very helpful, friendly and provided over the top customer service. We plan to stay again on our next visit.

    4
    « Clean and relaxing »

    This was a very clean place to stay. The staff is very friendly and helped with anything we needed. The towels were nice and fluffy and smelled great. We were on a lower level and it was usually quiet. However someone with a few boys stayed above us a few nights so it sounded like we were below a bowling alley while they were there. Breakfast was available but not anything great. I would like it if there was a curtain over the bathroom window. Even though it's the kind of glass you can't see through too well, because we were on the ground level, I felt like someone could look in. I would recommend this to anyone and I would stay here again.

    5
    « Family visit »

    I came out here on a fluke with my family and so glad I found this face and los Gatos. The best Best Western. Super clean, modern and staff was crazy helpful plus their continental breakfast was more like a Mexican deliciousness grub! They 57 was awesome too. Also the pool is kinda heated and super chill. I already told a couple of people to come here. I can't wait to come back.

    5
    « Great Customer Service »

    The remodeled Best Western is really lovely. The rooms are new and clean. For the area, it is a reasonably priced accommodation with all the basic amenities. When we were staying there, there was an issue with our reservation (we booked one night online then added a second night via phone). Only our first night was in the system, but Isiah at the front desk worked with us tirelessly to make sure we had a room and were taken care of. I think we were both a bit overwhelmed by the situation, but he continued to reassure me he would figure it out and he did. He called up to our room to give us updates as he had them, so we could continue getting ready for the wedding we were in town for - really appreciate that! He kept a positive attitude and did all he could to ensure our stay was great. Thank you!

    4
    « Mini Paradise in Los Gatos »

    This is a sweet place nestled in the hills of Los Gatos - nothing fancy, but ample sized room (we had a king bed) in a motel like setting. They just opened a new restaurant, Grill 57, on the premises which makes all the difference as they offer (with breakfast vouchers) the free hotel breakfast (which was "fake" cheese omelets with pork and chicken sausages at the original hotel) that includes three yummy choices - we got the breakfast burrito, fruit, toast, coffee, juice...Unfortunately the water for the whole place was turned off by some ne'er do well person one morning, (scary that it was easy for a stranger to do) but they discovered the problem in a reasonable amount of time and gave us a $50 refund for our trouble which was most appreciated. We asked the front desk for extra towels and hangers - they were very accommodating. Lovely atmosphere and pleasant staff added to our stay. I would for sure recommend!

    4
    « Stayed for two nights during the week »

    I liked the look and over all feel of the room. The bed was super comfortable, and the internet worked grate. The shower was not so good only because I am 6'-4" tall and it was set for a 5' tall person. Only real problem I had was they painted the parking lot lines the day I was checking out. So when I returned to get my things together there was no place to park.

  • 5
    « Nicely surprised. »

    I haven't stayed at a Best Western Hotel for many, many years. What a nice surprise to find that this hotel brand has upgraded their aesthetics and attention to detail. I only needed a room for one night on a business trip. Though I was in the room room for less than 12 hours, I felt comfortable and unbothered by anything at all. Recommendation without hesitation.

    5
    « Very clean and updated »

    Place is an excellent stay if your in the area looking for a hotel. The staff are great and the rooms are very nice and clean. Linens are nicer than your average place. Hotel is conveniently located as well.

    5
    « comfortable beds, clean room, easy to locate vending, washer/dryers/ice machins. »

    Your downfall for this property is that you have no area in your room or near the food prep. room to eat. Poor planning on your part. Is it expected that all those eating use the front lobby tables????

    2
    « Overpriced and cramped »

    Overpriced and cramped. Paper thin walls & floors leading to noise. Staff attempts to compensate for the overpriced poor property. Prices for rooms continue to rise without any improvement in quality. Go elsewhere

    4
    « Great place in the south bay »

    This is our go to hotel when we are in Los Gatos seeing mom. Convenient and inexpensive for a south bay hotel. Though its little lite on towels and amenities. Its a quiet and comfortable stay. Very close to downtown with its restaurants and shopping. This is a gem of a place in an overpriced under serviced area. You can't go wrong here.

    4
    « Nice room, noisey plumbing »

    The room was very nice and clean but the plumbing from the neighboring rooms was loud. When the shower came on it sounded like a freight train. Breakfast area is inadequate with no tables to eat at. They did provide trays to take food to rooms. Food selection was good.

    4
    « Nice facility but under construction »

    The room was exceptional and updated. The hotel will be finished with the dining area within the next 30 days and I would definitely go back. Staff was very friendly and accommodating. I am there working and I need quiet, and this filled my needs and I could sleep well.

    4
    « A Hidden Away Motel »

    I enjoyed my stay at this motel. It was tucked away against a hillside and very quiet even though the freeway on-ramp was a couple of blocks away. It was within walking distance to area restaurants and shops.

    3
    « New rooms terrible staff »

    I'm a local who needed to stay close to my mother who was dying. The inn was the closest hotel. It has recently been refurbished and show it. However, I left after 3 nights and moved to another property a mile further away because of rude, uncaring, staff. I will never recommend this place to out of town visitors who ask where they should stay. New rugs don't make up for bad service. And it's NOT a bed and breakfast. It's a bed and do it yourself largely prepackaged, unhealthy affair.

    4
    « Unexpectedly great. »

    I booked this hotel from out-of-state, based solely on all the glowing reviews. It was a bit of surprise (though it should not have been) to show up to the hotel and see that, oh yeah, it's a Best Western with room doors facing out to the open. I was traveling alone with my young daughter, so I was nervous at first that we weren't going to be/feel safe. But, honestly, this hotel was really nice. The guy at the counter was super friendly and helpful when we first arrived. The rooms are really nice, really clean. The location is right by the freeway, but still kind of tucked away. You don't hear any traffic or noise once you close your door. You also can't hear other guests or their TVs while you are in your room. My only complaint--and it's more of a warning, really--is that there is only a shower in the room (no tub), so be aware of that before booking this hotel if you have kids who want or prefer baths. Also, the shower head isn't very high up. It was fine for me (I'm 5'6"), but anyone over 5'10" or so is going to have to seriously shrink themselves to fit underneath the shower head. Still, despite my initial reservations, my daughter and I really enjoyed our stay at this hotel.

  • 5
    « Nice, simple hotel »

    The Best Western Los Gatos is a very nice simple hotel. The rooms are very well appointed, the breakfast is sufficient and the location is very convenient. The staff is very nice and the coffee was terrific.

    4
    « Los Gatos Convenient »

    Attractive, functional motel with helpful staff, a little hard to find by GPS. Skip the breakfast and take advantage of nearby great restaurants. Good access to CA17, north and south, proximity to San Jose, Campbell, Cupertino, Mountain View, Saratoga. Wish there were closer tennis courts.

    5
    « Always great »

    I enjoy staying at this hotel when working in San Jose area. It's clean quiet and convenient. The staff is always friendly and helpful. Can't wait for the restaurant to be completed. The rooms have been renovated and have a nice layout for working. It's a Motel but I like parking close to my room.

    5
    « when in doubt? Better call Saul! »

    Doing work up in Dos Palos California was Kinda quirky? There really was not much to eat in the small farm town. There were cows in the front Yards of Houses! and we had to stay in the near by town of Los gatos 20 miles away or so.The cleanest looking Hotel was the Best Western Clean rooms and a very hospitable young Indian couple ran the place. which is very common in the hotel business.

    3
    « Renovation does not include hot water »

    Stayed here while visiting family in the area. The hotel has been recently renovated, so recent that our room still smelled like paint. The fumes gave me a headache. The decor is pleasant, the pool heat does not get turned on until easter - despite the advertisement of a year-round outdoor pool. The showers are cold between 6 and 8 am. What i really like about the hotel is the swift management response to inconsiderately loud, drunken guests. Your sleep here will not be disturbed by people partying.

    4
    « Good Hotel »

    Recently remodeled hotel. Nicely appointed rooms. Easy parking. Close to many great restaurants and shopping. Very quiet location. Small pool. A bit expensive for a Best Western, but close to Silicon Valley drives all hotel prices higher.

    5
    « The best hotel during our holiday »

    This hotel provides free parking, free wifi and free breakfast. I love what they offer for breakfast. Variety of food, however with limited seats. Breakfast was served at the lobby. The bed was so comfortable and the room is spacious. We had a very good sleep here. The front desk staff is very very helpful giving us information about where to go in Los Gatos and Santa Cruz.

    5
    « next best thing to staying in Sanrta Cruz »

    This was not where we wanted to stay! But it is where we ended up because we could not get a room in Santa Cruz. But after the stay, we were quite satisfied with the Best Western Los Gatos! So much so that we will likely book here for our next visit to the area!

    2
    « Worst Breakfast Ever »

    We are currently staying at this hotel and the rooms are fine. However we've stayed at Best Westerns all over the country and this is the worst breakfast experience of them all. The choice of food is poor and worst of all there is no place to sit down and eat. You may get lucky and get one of the few seats in the lobby. If not you have to take the food back to your room. Not sure how the Best Western brand lets them get away with this!

    3
    « Disappointed on this trip »

    We visit our children several times a year and have always, over the last couple of years, stayed here. This time we were disappointed on two fronts. They always have had a free breakfast, which they still hav, but it has been moved to the lobby where there is no sitting area and it has been down scaled a lot. Then on top of this the service in the room seems to have deteriorated. Three towels when we arrived but after the first nights stay we were down to two. I guess they expect a one shower a day. Then they furnish the room with a coffee maker and have always furnished you with a bottle of water to make it or just drink. A bottle was waiting when we arrived but they did not replace it. Either management is making some cost saving changes or their staff is doing a poor job or both in this case. We will have to consider if we will continue staying here on our future trips.

  • 5
    « Modern, quiet, clean, great staff and included breakfast: recommended! »

    I worked for a Fortune 500 security software vendor and had to make business trips to the valley often. When all the decent hotels in Sunnyvale, Mt. View and San Jose booked up, this was a go-to property. While a bit out of the way, I could be at my office in 30 minutes, which I found reasonable. This Best Western had full makeover recently and the room and grounds are all modernized. Rooms are somewhat small, but modern very comfortable with good quality bedding, towels, LCD TV, air conditioning, etc. Pool area small but does the job. Great free breakfast in the morning with good assortment of food, including hot choices like egg omelet and sausage patties that can be made into a breakfast sandwich; fresh fruit, juice, yogurt, good coffee etc. also. Staff is very courteous and professional and helpful. Los Gatos is a nice little town with lively strip of restaurants, bars etc. so plenty of eating choices nearby. A restaurant was being built at the end of the hotel during my several visits to this property in 2014 and 2015, but that may be done by now. Ask to be sure you won't be put in a room next door if it's still under construction.

    5
    « Workshop in San Jose »

    Great upgraded BW facility. Very comfortable rooms, extra clean and great staff. Reasonable price for the location. Easy access on/off freeway. On site restaurant was being renovated but lots a good local restaurants nearby.

    3
    « Mostly OK to Good, but workers though mostly pretty good had a few bad apples that spoiled our visit »

    The room was clean & new. Quiet, comfortable. The breakfast was good. Everything worked properly. The location was great. Right off the freeway. Close to town & some great eating places. Most of the staff were nice & helpful. But there were a few bad eggs that were just trying to pull their paycheck & do the least that they needed to do to stay employed. There were a couple of women at the front desk that were very curt. One of them made you feel guilty for even asking her do something. There were workers that were just playing video games &/or social media on their phone when they should have been working. So though there were good workers the bad ones were bad enough for us to rate the service poor. And for the price that we were charged, $200.00/night, this is not acceptable. That's why we would have a hard time recommending this hotel.

    5
    « Hidden Gem Near Silican Valley »

    Only stayed one night on our way back to the San Jose airport from visiting our daughter in the Santa Cruz area over the holidays. Very Convenient to Highway 17. Easy to make reservation online. Little bit of a chore finding the hotel in the midst of temporary construction work on neighboring buildings. Hotel Front Desk (very professional) told us the hotel had gone through major renovations within the past two years. Our room looked brand new. Very comfortable and quiet second story room overlooking our parked car. Strong Internet. Reasonably priced for silicon valley area. Breakfast room very convenient immediately below our room. Would recommend it to anyone visiting the silicon valley area.

    4
    « Nice »

    The hotel was very nice. Modern inside. We had a one day event to go to in Campbell and they were very nice about a very late check in. On a diamond member with Best Western and this one I will stay at again if in the area.

    4
    « Better than expected »

    Room is clean and comfy. centrally located....about 1 mile from downtown. Shower head is low so it could be a problem if you are super tall. Was disappointed the pool was always in the shade. They offer free wifi but I was never able to connect to it.

    4
    « Comfortable Stay »

    Los Gatos is a charming town. The Inn is a 10 minute walk across HWY 17 from downtown. We arrived a little early, 11AM, and the front desk receptionist was very concerned because she wasn't allowed to check us in until 12PM. It was evident the Inn was not fully booked however, we waited in the lobby and were given a room on the second floor. IT was a very comfortable and clean room. The furnishings were modern and spacious. The only odd thing we noticed was the proximity of the toilet to the sink, it was odd. I was grateful for the iron in the closet and the bed was extremely comfortable. I also liked the Kurig coffee maker in the room and lobby, as well as the fresh baked cookies in the lobby. I would have appreciated an early check-in accommodation, but we got the feeling it was lack of experience, not rudeness, that made us have to wait the hour. Breakfast was fine, nothing fancy. We've stayed at the Lodge across the street and definitely enjoyed The Inn a great deal more. We will stay here again in the future.

    3
    « Perfect for overnight... »

    Had several concerts back to back at the Mountain Winery and this place offered a location near by without breaking the bank. I love how best western has revamped their rooms. They have certainly kicked it up a notch... Don't hesitate to stay overnight.

    5
    « Family Wedding Stay »

    My daughter lives in Los Gatos and was getting married. Family and friends rented 7 rooms at this BW. We all had a good experience at the motel. My husband enjoyed the pool and the touch screen map in the lobby. I enjoyed the iced lemon water in the lobby. It was great that we could all eat breakfast together in the mornings. Everything was clean and in working order. Only complaint was a noisy trash truck picking up a dumpster at 3:30 AM one morning.

    4
    « What a gem! »

    The renovation here is a model for Best Western. The furniture and fixtures are more in line with higher level properties. Especially impressive is the room artwork paying homage to the town history. Breakfast quality is currently an issue until the new breakfast room gets built. They get a pass for that for now.

  • 5
    « Nice hotel, good value »

    Have stayed here every time I come to the Bay area. It's a nice hotel with very friendly staff. The location is great. They are walking distance to downtown Los Gatos which has a nice mix of restaurants and shops.

    5
    « Whoa »

    We read the reviews of this place, which is why we stopped. But holy cow! They weren't kidding. Clean, comfortable, and upscale, it really surprised us. The bed was fabulous, the sheets were divine, the room was large, the quality of the fixtures impressive. These folks obviously take pride in what they're doing. Good for them!

    2
    « Very disappointing in many ways »

    We came from Texas for a brief family reunion and tried the Inn at Los Gatos. I usually only write good reviews, but I feel others need to know the issues we had that the staff didn't seem at all concerned with, such as: -Our room had a constantly running, noisy toilet (during a major California drought). I told the front desk who said she knew, but said maintenance was out that day. (We turned off/on the shut off valve ourselves whenever we had to use the toilet....gross.) -There was NO HOT WATER - we took tepid showers--it was miserable. The front desk did nothing and didn't offer a room change, discount, or apology. -The desk clerk charged me an mysterious 'incidental fee' right at check in and I only found out when I got a credit card alert on my phone that I noticed didn't match the room charge. She denied it and I had to make a 20 minute phone call to get it removed. I never found out why exactly I was overcharged. The good things were: -Decent location and cute, clean little room -Very nice, separate sink/basin area for getting ready with a big make up mirror -In room Keurig and fridge -Nice continental breakfast with waffles and mini omelettes. If you stay there, avoid room 109.

    5
    « Excellent hotel »

    This is one of the nicest hotels I've stayed in. We were welcomed warmly by a man at the front desk. Check-in was easy and quick. Our rooms were clean and modern with all the amenities we could ask for?hair dryer, iron, shower cap, shampoo, conditioner, lotion, even individually wrapped makeup remover. There was a coffee machine in the room and free coffee and biscotti in the lobby. The free breakfast was good. I especially appreciated that they offered almond milk in addition to skim and 2%. The bed was comfortable. The only negative was that the young woman at the front desk throughout the rest of our stay had very little knowledge about the area and could not answer questions. She seemed uncomfortable with customer service.

 

Getting to the hotel ...

All directions
·From: San Jose Airport. Head south on Highway 880. Exit 20A at East Los Gatos. The BEST WESTERN The Inn of Los Gatos is on the left at the light once you get off the freeway. ·From: Santa Cruz. Heading north on Highway 17 towards San Jose, Exit 20A at East Los Gatos. Get over to the left immediately, less than 100 yards, and take a left at the light. The BEST WESTERN The Inn of Los Gatos is just ahead.