BEST WESTERN Hotel of Long Beach,  Long Beach

4.0/5  - based on 804 guest reviews.
1725 Long Beach Boulevard, 90813-1931, Long Beach, United States - See map
+1 562 599 5555 +1 562 599 1212

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • High speed internet access
    High speed internet access
TripAdvisor Traveler Rating
based on 811 traveler reviews
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Welcome to BEST WESTERN of Long Beach! BEST WESTERN of Long Beach offers the best hospitality, location and value in town, and is conveniently close to all the top attractions. Whether you want to spend the day at Catalina Island or you're in town for an event at the Sports Arena, why deal with the notorious Southern California traffic? At our Long Beach hotel, commutes to many popular destinations are fast and easy. The Long Beach BEST WESTERN is near the cruise ship terminal, and we're a favorite property for those who are taking off into the blue Pacific. Cruise ships dock nearby, making our Long Beach hotel the perfect place for travelers who need a comfortable, affordable hotel until setting sail again. However, others stay with us to seek out adventure on dry land. The Toyota Grand Prix is nearby, and the Aquarium of the Pacific is all the ocean experience many vacationers want. Bring the kids and kick off an exciting vacation like no other. From the Queen Mary to the golden beaches, there's something for everyone to enjoy near our BEST WESTERN of Long Beach hotel. Stay close to the Long Beach Cruise Terminal and indulge in a Park and Cruise Package to save on your next escape. We also offer a Fly In and Cruise Package and free shuttle service. The Long Beach airport is six miles away, and the Long Beach Arena and Long Beach Convention Center is just 1. 5 miles away. If you're in town for business with Long Beach Port, the Convention Center or with oil refinery workers, you deserve a quiet, cool Long Beach hotel with luxury bedding and plenty of space. Our friendly staff is dedicated to making your stay as enjoyable as it can be. If we can do anything more to make your stay better, just ask. We aim to please. Reserve a well-appointed BEST WESTERN of Long Beach room and enjoy a fantastic value! Enjoy your stay.

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Room 1

Guest reviews


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based on 811 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
263
Verygood
 
266
Medium
 
167
Poor
 
66
Horrible
 
49
Business Business 117
Couples Couples 224
Family Family 250
Friends getaway Friends getaway 101
Solo travel Solo travel 57
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN of Long Beach,Long Beach
  • 4
    « Great people very helpfull »

    Average room but clean and a little noisy being by the street and train. Staff was great. Shuttle to Cruise boat very good, Martin was a great driver. Complete breakfast was very good. Good bargain for parking your car while cruising.

    4
    « Great Hotel for Cruise and Airport »

    Very helpful staff, decent breakfast. The rooms are a bit dated, but everything worked and the bed comfortable enough. We will use them again. They picked us up at the LB airport, and drove us to the cruise terminal always on time.

    5
    « Very clean, friendly and prompt service. »

    We stayed here before our cruise and did the park and ride. The hotel was clean and modern. The shuttle service to and from the port was fabulous. It was so nice to not worry about leaving our car and not to have to find our way to the dock. Martin was an exceptional driver. Very friendly.

    5
    « Great »

    We had a great one night stay at this hotel, don't recommend for multiple nights unless you have a lot of things to keep you busy. The room was very clean, and the staff were nice. The fitness center sucks if you really like a good workout.

    3
    « Unloved Hotel needed some TLC »

    I found it slightly frustrating staying here as the hotel is needing some improvements. It seems there are good management practises lacking in the running of the hotel. To be fair we only stayed one night, however we came down to breakfast to find the breakfast room rammed with more guests than there were spaces to sit. The coffee machine was right next to the food so there were people falling over each other to get breakfast. Having said that the rooms were clean and spacious so I couldn't fault the accomodation itself and they laid on a free shuttle to the port where we were sailing from the following day.

    5
    « Great Hotel in a not so great location! »

    First time at this Best Western----wasn't so sure about the location---but once I was inside the hotel! I didn't care! The room was nice and big and the staff were friendly and helpful! The bed was so comfy---once we hit it, we instantly fell asleep!

    2
    « A comfy bed in the middle of the ghetto »

    This hotel is smack dab in the middle of the Long Beach slums. Not only did my party not feel safe at the hotel, but our pizza delivery guy was shot at on his way to deliver our dinner. I notified the staff of the hotel as I felt it was something they should know about since it happened in the area - and they laughed. It was a decent room. Decent continental breakfast. Cheapest park and cruise package that I could find (which makes sense now).

    4
    « It's a diamond in the rough »

    My wife and I were going on a cruise and decided to stay at a hotel before we go on the cruise. We stayed at Best Westerns before and we're very pleased. We chose this Best Western because they didn't charge you for parking and it was close to some of the restaurants that we wanted to visit. The price was very reasonable. The neighborhood's not the best but it is safe. The pillows were very comfortable and so was the bed. The breakfast was good and well maintained. We also like the fact that were able to park long-term while we're on our cruise and they offer shuttle services.

    1
    « Hostile Manager »

    We stayed at Best Western Long Beach on our way to a cruise. We arrived at approximately 10:30 p.m. When my daughter went to to take a shower she saw a giant roach in the bathtub. When she called the front desk to get our room changed the lady at reception asked "is it in the bathroom" as if she knew exactly where it was. When we went down to get new room key the manager was very HOSTILE !!! told us if we were dissatisfied and unhappy we should leave. He further stated "Everyone has roaches in their house, I do, you do she does" !! while screaming at the top of his lungs !!! He continuously pointed at the door telling us to leave. It was 10:30 pm. I was tempted to leave but had nowhere else to go that late at night. I was travelling with my two daughters and safety comes first no matter what! I decided to stay and hoped for the best !! Sleeping at night I was terrifying, I was truly afraid of the manager and what he could or may do to us at night, however I took a chance since it was so late at night. My job requires me to travel I usually stay at Best Western Hotels and this has never happened before !!! The following morning I mentioned this incident to the manager on shift he on the other hand was OUTSTANDING!! He was apologetic and made us feel welcome!! He offered to make situation better in anyway possible! He did !! However the night manager (Indian) was hostile, unprofessional, evil and abusive !!! This cannot be allowed !!! I will never stay here again !!!!

    5
    « Excellent Hotel property, Staff and complimentary cruise / airport transportation »

    I lucked into this hotel through Hotwire, but believe that I will make it my place to stay when in the Long Beach area. Stayed over 1 night after a cruise and really enjoyed the location, staff and everything about the property. They offered transportation from the Carnival Cruise terminal to the hotel and the next morning from the hotel to the Long Beach Airport. The staff was excellent with information as well as with any request. The complimentary continental breakfast was so much more than continental. Great property, convenient to the Metro Rail and quite a value as well.

  • 4
    « Waiting for cruise »

    I stayed at the Long Beach Best Western in October waiting for a carnival cruise. The staff was awesome and very helpful. The driver Martin who picked us up from the airport and then took us back to the cruise line was professional and pleasant.

    4
    « Great Choice - Good Value »

    Selected this property for a quick two night business stay; wanted to be local to Long Beach Convention Center but avoid the cost of the big-name properties close to the bay. The BWLB is about ten blocks off Ocean Blvd but extremely easy to navigate to that area, and the restaurant district. The property is well kept, clean, attentive service, wide range of breakfast options, off street parking and comfortable rooms. No need to be concerned with the locale, great part of the local community, many families staying here, also noted that those going on a cruise can pre-cruise, park their car and leave, and return post-cruise, for what appeared to be a reasonable cost. BWLB presents a very viable value option without compromising quality or location. My kudos to the staff - if back in the area I would certainly stay here again.

    4
    « A nice place to stay »

    I am over all happy with the hotel, would be happier if they would have given me the full discount they sent me via email. The rooms are big with plenty of space and a big open pool in case the weather condition allows to use that. Over all I would still recommend this hotel specially due to it's friendly service personell.

    5
    « Best place to stay for cruising out of Long Beach »

    Whenever I cruise out of Long Beach, I always stay at this Best Western. They provide a very convenient shuttle to and from the cruise pier, parking the car is included. They also have a nice continental breakfast, and free WiFi. The rooms have been recently renovated as well.

    5
    « Pre-Cruise »

    Great place to stay prior to cruise. Great staff...extremely helpful with last minute legal documents I had to send. Shuttle perfect. Area so-so but light rail right across street for short ride to downtown. Would stay here again. Great rate and service.

    5
    « Safe, Happy, Location »

    My husband and I have stayed there due to the access for cruise ships. Our stays have been pleasant no complications. We appreciate the upkeep of a clean environment. The extra effort to keep our vehicle safe is also appreciated. Good to know we have a great, safe location we can depend on!

    5
    « Pre and post cruise stay »

    Free shuttle to/from airport, cruise port and downtown made this hotel stand above the rest. Shuttle driver was quick and friendly, desk staff was friendly, breakfast was great!! Hotel is a little older, but the rooms were clean and the beds were comfy. Will stay again next time!

    3
    « Long Beach Stay »

    Comfortable and convenient as it served our purpose of having a night with friends before our voyage on a Carnival ship out of the port of Long Beach. The location of the hotel appeared to be good for our purposes.

    5
    « Best hotel in LB »

    We have stayed here many times it gets better and better every year, last year they did some remodeling to the rooms, I have noticed this year they changed entire room decor and bedding, I must say it was very beautiful, the service people at the front desk is very kind and hard working, owner who runs this place is always on top of his game, unlike other reviewers say surrounding areA getting better. Free shuttle to the port plus as we always leave our vehicle on site.

    4
    « Good value »

    Only stayed 1 night before cruise. Helpful and courteous staff at check in. Large room with very comfortable bed and powerful shower. The room also has microwave, fridge, coffee maker and ironing board etc. There is coffee available at reception if you don't feel like making fresh. Hotel was clean, couple of stains on carpet but nothing to complain about. Breakfast was ok but a limited choice, waffle and pancake makers are good. Toast egg sausage cereal etc. One big negative is the use of plastic plates and cutlery, really hard to butter toast never mind cut into a waffle. Apart from that still good value for money

  • 4
    « my stay at Best Western Long Beach »

    The room was roomy and nice. The bed was wonderful. I did not like the way the shampoo and body wash was It was difficult to get out The breakfast was very good. The room was very clean It had a great shower. There was lots of lighting.

    5
    « They took care of us »

    Unlike many hotels these guys took care of us with very good service. We got in early as our train arrived at 5:30 am it was around 9:30 when we got there. They stored our bags and then got us in a room early around 11:00. I have traveled quite often and been made to wait until 3:00 check in time (as if all the rooms are magically done at that time) not here as they take care of the customers. Thanks.

    1
    « LONG BEACH BEST WESTERN »

    I would NOT recommend this hotel. Very old and run down. Honestly, it was scary and it is the bad part of town! It was smelly, the lobby was the most un-cheeriest lobby I've ever been in. The bathroom shower curtain was ripped and well as the blinds in the room....My whole experience was just awful. I wish i paid more money for a nice hotel than this dump.

    4
    « All the amenities needed »

    We chose this hotel because they offered shuttle service for free from the airport for my friend and free shuttle to and from the port for cruising. While I was on the cruise they stored my car in a secure parking lot below the hotel. Eggs and sausage for breakfast with good coffee and name brand creamer. The price was right for all these services.The staff was very friendly and helpful.

    4
    « Comfy Stay »

    Hotel is centrally located to everything. Our room was HUGE, king sized bed, desk, big bathroom. A little on the older side but comfortable. Parking is free! Overall our stay was good, comfortable and we would stay here again.

    4
    « A clean room and comfy bed for the night... »

    My sister booked a room for us in Long Beach the night before her grad ceremony. While we were initially thrown off by a tour bus taking up half the space in the driveway leading to underground parking, we enjoyed our stay. The staff at the front desk were very friendly and helpful. The soda machine on the 2nd floor where our room was accepted my money but didn't dispense my beverage. The gentleman at the front desk refunded my money and advised of other machines. The 3rd floor machine worked fine. All of us had a quiet and comfortable sleep in the beds in our room. The bathroom was clean and had dispensers for all the soap, shampoo, and conditioner you would need. The next morning we grabbed some breakfast and the ladies who prepared the spread were very gracious so early in the morning. Hot foods, fruit, and cereals were available along with juice, milk, and coffee. Check out was easy and fast. And again, another super friendly desk clerk assisted us. I had scanned reviews on other sites about this hotel about how it seemed to be located in a bad neighborhood. This part of Long Beach is at the edge of what I consider an older, working class neighborhood right before you hit the fancy pants areas. I never felt unsafe, even when I went outside at night to have a cigarette in their smoking area. The metro line is right across the street but it was pretty quiet and uneventful whenever I was outside. If you're looking for a decently priced, clean room in Long Beach, then check into this Best Western.

    5
    « Great hotel at a fair price »

    Brian, Juan and Wendy at the front desk was courteous and helpful. The breakfast was everything you could want from eggs and waffles to danish, muffins and all the trimmings. The breakfast staff was attentive to everyone.

    5
    « Can't fault it. Unexpectedly good »

    We didn't expect much to start but by the end of our trip we were glad we'd stayed. The hotel is ideally situated with the metro stop right outside the hotel (Pacific Coast Highway) taking you into LA and beyond or to downtown Long Beach for $1.75. The staff were friendly and helpful. The bedrooms were spacious and well appointed, large comfortable beds, microwave and fridge. Bathtub in the bathroom. There was a breakfast on offer (waffles, pancakes, yogurt, cereals, fresh fruit, eggs, sausage, toast as well as regular beverages) which was a surprise. The pool area was clean with plenty loungers, chairs etc. We asked for directions to visit The Queen Mary and were offered a lift on the shuttle bus. Likewise there is a shuttle to/from the port. Highly recommended.

    5
    « Park & Cruise Package »

    Excellent customer service, we stayed for our Park and Cruise, which included the Shuttle ride to and from the Long Beach Cruise Terminal. The driver was a safe and careful driver, we were not packed in like sardines, we were very satisfied with overall everything.

    5
    « Comfortable motel, friendly and helpful staff »

    This is a very comfortable no-nonsense hotel in the center of Long Beach, a couple of miles north of the waterfront. The Metro Blue line stops right outside and it will take you to the cruise ships, the ferry to Catalina, and the Aquarium of the Americas in minutes (and into LA if you catch it northbound). The staff is very friendly and courteous. Martin is very helpful and knowledgeable about all things related to Long Beach. There is a shuttle to and from Long Beach Airport if you arrange it in advance, and if you don't then the 176 bus runs on weekdays. You could spend a lot more to stay at a fancier hotel downtown, but this one is priced right with transportation to and from downtown all day long.

  • 4
    « Reasonable value & rooms »

    Hotel was of reasonable cost and value. Staff were hospitable and morning breakfasts were good. Internet was fast and easily accessible. Parking was adequate and at no additional cost. Local neighborhood looked somewhat dodgy upon arrival, but the hotel room was secure and cameras monitored the premises.

    3
    « OK for a night....don't venture out though! »

    Hotel staff was very friendly..room was clean but could smell odor of "pee". Good for one night .....but went across the street to get some munchies for the room and felt unsafe of my surroundings. Don't go out at night! It was nice having the shuttle to the convention center.

    5
    « Lovely hotel »

    We stayed here for 3 nights. The rooms were large and very clean. Our room had a large fridge, microwave and coffee machine. The wifi was very quick and a good connection. The breakfast was a good selection and the pool was nice to use. The staff were very friendly and let us check in early. I'd recommend this hotel. It's in a bit of a run down area, lots of homeless people but we found this in all parts of la we visited and the local Pizza Hut has bullet proof screening protecting the staff but you're okay walking about during the day. It takes about 15 mins to walk to the beach area but the tram opposite the hotel takes you down there in a few stops. There's lots of local known eateries nearby and a local supermarket a few streets away.

    5
    « Low Frills but nice Hotel »

    This hotel is our go too hotel when staying in Long Beach. It is about a mile and a half from the convention center, so too far to walk but a very short drive or you can take the rail that stops across the street. This hotel is usually at least $50 cheaper than the one closer to the convention center and you don't have to pay to park so it is worth the mile and a half to drive straight down Long Beach Blvd. We have always ended up in a room facing the pool which is nice and with the AC on we have never heard any street noise. The elevator is quite slow in the morning so we tend to take the elevator to breakfast and such. Breakfast is good and is served from 6:30-9:30 make your own pancakes and waffles,cereal, scrambled eggs, sausage yogurt, and pastries, coffee and juices. Kinda wish they had some fruit like bananas and oranges but pretty decent! Beds are comfy and the rooms have a mini-fridge and microwave so that comes in handy for longer stays. Not too many restaurants within walking distance but Long Beach has lots of places to eat if you can drive there... it may not look like it is in the best of neighborhoods but I have felt safe there.

    3
    « Pretty normal hotel to stay in »

    I checked into this hotel a bit later in the night and stayed for a few hours because I was in the area for an interview so I didn't spend much time in the hotel. The hotel has plenty of parking under the hotel if you're driving and I didn't really notice much of what was around the hotel because I got in there so late. The lobby is large and I know they do have breakfast offered in the morning and I didn't stop by to check it out but it is nice that it was available. The front desk employee was very nice when I came in and was very helpful with questions and helping me get items I needed to borrow for a moment. I had a king size bedroom and the room itself was extremely large. The furniture seemed very dated though. There was plenty of space and a desk and chair in the corner of the room. The room was actually large enough where if I didn't turn on the light in the corner, it's seemed very dark. There is a refrigerator, coffee maker and microwave in the room and the bathroom has enough room for two people to place items on the countertop. There were outlets right next to the bed built into the nightstand so that was pretty handy. The bed itself was not that comfortable from what I remember but it wasn't horrible. I didn't use the hotel Wi-Fi at all. The bathroom water pressure was very nice and the whole room seemed very clean. I did not check if there was a hotel gym or pool since I was not there for very long. The hotel seemed in a very busy area when I left in the morning and seemed to be near public transportation. It was not priced horribly and a decent place to stay. I would probably check out other places in the area to compare but if this is what you are considering, I would recommend it.

    5
    « Excellent »

    Went on a cruise o 9/10 and left my auto in their underground facility Secure and well protected Shuttle driver Martin was courteous, very helpful and luckily we got him to and from the cruise dock Great representative of your hotel Room services continental breakfast and staff were exceptional

    5
    « con stay »

    we stayed here for the Long Beach comic con the breakfast was good the hotel had a shuttle to and from the convention center which was handy did not have to pay the convention parking fees. the rooms are nice and the beds are very comfortable the breakfast was nice,

    5
    « Pre-Cruise Destination »

    The hotel was perfect for my pre-cruise needs. They provide a complimentary shuttle from the airport, a continental breakfast in the dining area, and complimentary shuttle service to the cruise port. We will definitely return. The pool area is clean and secure, the staff is friendly and accomodating, and the location is a short cab taxi or Uber ride from shopping and dining.

    4
    « Great Pre-Cruise Stay »

    Nice Best Western in a not-so-great neighborhood. But we felt safe and secure here. Great staff! The desk clerk carried our heavy bags up the stairs since the elevator was under repair. ( Fixed quickly I might add.) The beds were sooo comfy!!! Pillows, too! The breakfast was good with lots of variety. Decent sized breakfast room,too. Bathrooms were spotless. Very nice stay. I would stay here again before a cruise, as it is a good value and so close to the port.

    4
    « Excellent Hotel and staff, Area a bit rough »

    Great people and amenities but when we went out at night to get a couple bottles of water and a bag of chips we bumped into folks walking around at night yelling at each other across the street. it was kinda comical but maybe we just aren't used to big cities

  • 3
    « The OK Western »

    Had a double queen room which was a good size, comfy and clean. Unfortunately the lift wasn't working so had to carry two heavy cases up two flights of stairs but no help was offered. The lift was fixed the day after. We reserved the room on Bookings.com using my Thomas Cook US card. When I came to pay using it, they hotel said they couldn't take payment off it as it didn't have my name on even though I'd used it before at other Best Western and several hotels during this trip and it has my signature on the back. I offered to pay in cash but wanted a UK card. I refused due to the charges so in the end I was able to pay in cash and they take a swipe of my UK card in case of any damages (which there wasn't any). The fridge didn't work but was rectified although I had to ask three times for the receptionist to ask somebody to take a look. There was several car park spaces coned off on the ground floor car park, when we asked if we could park in one we were told we had to park in the basement as they were reserved for workers. These spaces were clearly reserved for staff or friends which is a bit out of order. There are plenty of spaces in the basement so not a problem but this did nark me a bit. Breakfast was ok and did the job. The hotel is about a mile and a half from the front of Long beach.

    5
    « Great place for stay and cruise »

    The beds were very comfortable, pillows not so much. Good breakfast. I would stay here again. Like mentioned in other reviews, the neighborhood wasn't the greatest, but it felt secure. Walked down the street to eat at Taco King recommended by receptionist. Your other options are McDonalds, Pizza Hut and KFC. Staff very helpful. Van drivers good and courteous.

    4
    « Good choice »

    We stayed 1 night in room 234...room was very large, clean and comfortable. Check in was quick and easy..secured parking was an added benefit. Basic breakfast included. Hotel has a pool and is close to public transport

    3
    « OK for one night »

    Stayed here before our cruise. It was ok for the one night as we did not have a car. They offer free shuttle to the cruise port that was handy. The rooms are a little old..but it was ok, we just slept there. The breakfast room was extremely busy and not set out that well for a large crowd. But we did manage to eat.. The front desk staff were very nice and could not be faulted.

    3
    « Park and Cruise Package »

    We stayed in this hotel 1 night prior to our cruise out of Long Beach. We selected this hotel because of the park and cruise package. This hotel is located directly across from a Metro train stop. Our night's stay was fine, average hotel hotel room, adequate breakfast, prompt shuttle service. However, upon returning to the hotel we noticed our rental car had been dented in the underground parking lot. The staff seemed uninterested in helping us determine what happened and only directed us to a corporate telephone number.

    5
    « Great service and value »

    We stayed at the Best Western one night before our cruise. The room was relatively clean and the complimentary breakfast was great. The highlight of our stay was the free shuttle ride to and from our cruise port. Made things ten times easier! Our driver, Martin, was great. He helped give us some nifty directions to get home to Tucson on the fastest route possible. We will definitely be back.

    4
    « Just an overnight »

    I visited Long Beach with my parents to see the Queen Mary and The Aquarium of the Pacific. This Hotel, was within a reasonable distance and at a good price. The Hotel was nice, the room clean, the staff friendly. The view from the room was nothing to write home about, but we were out and about town most of the time. If your on a different side of the hotel it may be better.

    5
    « One night stay »

    The hotel is right across the street from the metro station, which is probably the only bad thing. Other than that, once you are inside you would never guess that. Its very clean and modern inside. The staff is extremely nice and accommodating. I was staying there the night before I left on a cruise to get married. The room was extremely clean, especially the bathroom. I emphasize that because I cannot stand a dirty bathroom. I had to change my shuttle bus within 30 minutes of our leave due to my bridesmaids not being ready and they accommodated us without question. The breakfast was eggs, sausage, waffles, and your normal fruits and cereals. I like Best Western hotels and have noticed that through out the years they have stepped up their game but also still have affordable pricing.

    2
    « My Experience was AWFUL! »

    As with most hotels BW of Long Beach made a fairly decent impression with a modern clean lobby. But that's where the love story ends. I was assigned room 402 on the top floor of this centrally located hotel. The elevator and hall were clean and well maintained. My room however was another matter. The first thing that I noticed was the smell, no STENCH, a cross between bad body odor and deep-seated bathroom plumbing problems which was so intrusive that it interrupted my sleep. Deep troubling stains on the sofa bed and fabric desk chair, a dysfunctional alarm clock, a red stain-splattered bathroom wall, a YUCKY toilet, a bed like a brick wall and an early morning in-house construction project made for a MISERABLE stay and for one EXHAUSTED traveller. I would have been more comfortable sleeping in my car. A 45-minute wipe down with disinfectant wipes and a dousing with Lysol spray did nothing to alleviate the smell or allay my fears that this room was just unsanitary. I would have changed rooms but it was late, I was pooped, I only had one night left, and frankly I just didn't have the energy to move to ANOTHER room and disinfect it as well. Someone somewhere in management, maintenance, housekeeping or elsewhere is falling down on the job here. Had someone at ANY point bothered to inquire about my stay, I would have been more than happy to share my observations and this review would have taken a different tone. But as it is the employees I encountered were robotic, simply going thru the motions and couldn't care less about my comfort or health. On the upside, there were plenty of outlets for electronic devices and the light pollution intrusion was minimal. But lock your car and don't walk barefooted on the carpet. This trip advisor advises DON'T!

    4
    « Sunday Extended Breakfast Hours »

    Enjoyed staying at Best Western LB because the Best Western Convention Center had a two night stay requirement for online booking. Only needed use for overnight. The breakfast selections were ample, although seating was limited. I just grabbed an orange and tea.

  • 2
    « Yikes »

    We stayed as part of a stay and cruise special. The positives: clean room, nice staff. Negatives: horrible neighborhood. Not safe for walking a mile to dinner I the evening. We like to walk after traveling all day, so this was a bummer. Nothing very close by. Lobby furniture old and stained. Lobby bathroom was locked, had to get a key from the desk. I suppose this is due to the large homeless population of the neighborhood. Every store, neighborhood grocery and Walgreens had security both inside and in the parking lot.(yikes). The outdoor pool was right on the street. I did speak with a guest who had been here 4 days, she said everyday she had to ask for something, toilet paper, towels, etc. one day the room wasn't cleaned. When she asked, the response was, Oh, housekeeping left early today. I'm hoping my car will be safe here for 5 days. Again, nice sized room and clean.

    5
    « Cruise »

    We stayed here the night before our cruise.The staff was beyond helpful w making copies of our legal papers, storing our car and shuttle service. Martin the driver was awesome. Great staff, great stay.

    5
    « Cruise »

    My family stayed here the night before our cruise... We left our car there and got a shuttle service to the ship... Everything went easy and very smooth... They picked us up after the cruise and brought us back to the hotel where our car was safe the whole time... Our next cruise we will be staying here again....

    5
    « Great Hotel »

    When I checked in the staff was very friendly. My room was very clean and the breakfast was good. I was impressed that they had shampoo and conditioner and soap in despensors, I will definitely stay here again.

    4
    « Quality Customer Service »

    We had chose this hotel, because it was close to our event that we were attending 08-12-16 thru 08-14-16. Upon arrival their elevators were out of service. We were advised that our luggages will need to be carried up the stairs. Imagine 6 women and their multiple luggages, plus an overloaded food cooler.. "OMG not a pretty picture for the reps." Immediately the hotel reps attended to assist us WITHOUT any hesitation in getting our items to the second floor. Marco, Juan and Bayau and others staff members had a task that weekend, and did it with a smile. So very professional and friendly! Amazing is the best way to describe their work ethic during this stressful time. The staff was so friendly. Great place to stay,, Just need carpet in the cleaned a bit better. Over all we enjoyed the staff and the hotel!!!!!!!

    4
    « Great stay!!! »

    We enjoyed our 2 day stay. The website photos and information are true. The hotel was easy to find and a perfect location for us. The room was clean, nice and comfortable. The mini fridge, coffee maker and microwave were a plus. Check - In and out were fast and easy. Breakfast was great, they have several options, we had waffles, eggs, and sausage but get there early to avoid a crowd. The bed was comfortable, and the bathroom was nice, personally my husband didn't like the shower head but it worked just fine and was no big deal. If you get there late, there is limited parking but they have lower level parking and we felt secure. We didn't need or use the couch in the room, it was clean but a bit worn. The hotel is fairly priced. We will return.

    5
    « Great Stay! »

    This was a great choice for my stay in Long Beach. The property is very nice and the surrounding area was better than expected. The included breakfast was great! Loved the waffle makers! Location is perfect too. Very close to the downtown area including the aquarium and Queen Mary. If I had to nit-pick about something, there was a strange smell in our room that we think was maybe coming from the air conditioner. The elevator was also having problems during our stay and we almost got stuck in it. But not a huge problem, it made out stay interesting!!

    3
    « Just a Crash Pad »

    If you're looking for a good crash pad, then this is the place. I wouldn't consider this place for anything longterm. The bed was uncomfortable and the pillows were way to high for my laying posture. The one thing that was really dampened my experience there was the A/C unit. It was so loud! You knew when that unit kicked on and turned off. I've had many bad nights in hotel rooms, but this was one of my worst. The bathroom is yet to be desired also. On top of the terrible repainting job, the shower stall is a joke. Now...to be fair, it is handicap accessible, but the water from the shower just runs out onto three floor. And there's hardly any water pressure from the shower spigot. As long as you know it's just a crash pad and don't expect anything spectacular from the room, then you're good to go. Sleep well!

    4
    « Excellent Stay »

    We recently stayed at the Best Western Long Beach. The room was large and had a very comfortable bed. The breakfast included was a huge perk and it wasn't just a run of the mill breakfast It was extensive with eggs, sausage, pancakes, waffles, yogurt, granola, fruit, breads, muffins & pasteries and juice and coffee & tea. The area was large with lots of tables and there were two ladies constantly cleaning tables and refilling items. We were staying over prior to leaving on a cruise and Martin the shuttle driver was so helpful. He greeted us warmly, asked how are stay was and gave us a nice safe ride to the port. The following week we were being picked up from our cruise by another shuttle as we were going into Los Angeles and we ran into him as he was picking up others and he remembered us and came right over an asked how our cruise was. He told us if we were back in the area, they'd look forward to weloming us back at the Best Western Long Beach again. I would highly recommend this hotel. We had a great stay and it provides great value!!

    4
    « Afforable and clean hotel »

    Everything went very well. It was very clean, afforable and the staff was lovely. It appears that they were updating windows and furniture. Carpets were also being cleaned while there which impressed me. Beware not to venture outside the hotel as it is a less than desirable neighbour. Breakfast lacked fresh fruit options. Cookies in afternoon was a pleasant surprise.

  • 4
    « Pre-Cruise Crashpad »

    Our family stayed prior to boarding the NCL Jewel in San Pedro port. Which is NOT to be confused with the Long Beach port. We got in too late to benefit from the airport shuttle since our flight arrived slightly after the 9pm cutoff. So we Uber'd it instead. Checked-in to our double bed room and got hungry soon after. There weren't many options for food in the vicinity, but we found a local taco shop that was open late and strolled over. I wouldn't recommend walking in the neighborhood if you're not familiar with the area or scare easily- our kids were jumpy, but maybe they were just tired from the plane ride. Across from the Metro Rail. Free breakfast in the morning. Reliable WiFi. Courteous shuttle driver to port. I'd stay again.

    5
    « Pre-Carnival Imagination in Long Beach »

    We as a group traveled in a Carnival Cruise in Mexico. We choose The West Western hotel because of it's name. It was nice, presented it well. Meet our basic expectations.I will come back on this kind of hotel if time allowed. Although I was not able to give my time to gym and pool. But it is great.

    4
    « Short stay »

    The hotel is conveniently located to the ocean front and California State University Long Beach. The staff is friendly. The beds are very comfortable although the pull-out beds in the sleeper couches are very uncomfortable.

    4
    « Great Home Base for Going to Catalina »

    4 floors with underground parking available at no cost. Breakfast was ok but have had better at Best Westerns. The breakfast room is isolated and lacks the full time attention of someone to keep the items full. Was really a problem the second morning with a tour bus that had stayed over night.

    5
    « Great stay »

    Staff were very helpful and made our stay very enjoyable. Breakfast in the morning was a great way to start the day! The rooms were clean a d quiet. Easy access to the queen Mary and to local freeways. Defiantly will be a repeat costumer. I highly recommend this hotel.

    5
    « Excellent Hotel »

    The hotel was an excellent choice. Very clean, centrally located and all the amentiies were great. The rooms were great. The breakfast was always perfectly prepared. Very nice staff. The place was very quiet with nice views from our room of Signal Hill and Long Beach.

    5
    « Great »

    I like this hotel. It has very comfotable beds, nice rooms, a nice breakfast, and cookies! There's also a pool and nice little workout room. The staff is friendly and efficient. My check in and check out went quickly.

    5
    « Gem in the rough »

    High quality, clean, ritzy hotel placed in a ghetto, lots of vagrants in the area but couldn't tell unless you left the grounds. Everything with hotel was excellent, comfy and luxury rooms, great breakfast with eggs, sausage, pancakes, waffles, fruit, yogurt . big enough area to eat in, Host was real busoy trying to keep all items full. breakfast bar needs to be longer.

    5
    « My first choice for Snooze and Cruise - Great Service! »

    Traveling with family for a cruise. The hotel staff was excellent throughout the stay. Rooms were very clean and comfortable. Rooms and bathrooms remodeled and current. All the amenities were there. Lots of food at the free breakfast that they kept restocking. Ease of getting to/from the cruise port by their friendly staff (Martin). Great to know our vehicle was in a secured parking garage while out on our cruise. I will definitely use them again and will recommend to others. A big thank you to Best Western of Long Beach!

    5
    « Excellent service »

    This was hands down the best customer service I have ever received in a hotel! The facility was nice and close to the convention center, the shuttle service was wonderful and convenient. Between the free shuttle, continental breakfast, and free parking, we saved so much over our friends staying in the high end hotels downtown. They were all jealous of our deals. Martin took great care of us, and I would definitely stay here again!!

  • 5
    « Great option for a Snooze and Cruise! »

    This is the second year we have stayed at the Best Western Long Beach for a Snooze and Cruise package. We had a great experience and will continue to use them for our annual vacation. The room is nice, price is reasonable, and most importantly they are prompt about getting you to the cruise terminal and picking you up after. Out driver for the past two years has been Martin and he is courteous, prompt, and helpful.

    1
    « Great Service »

    Staying at the Long Beach Best Western was a good choice as it was a good location, clean, great service, friendly staff, shuttle service to the cruise ship docks and a good breakfast. Although there was construction being carried out in the building it was still quiet and a good place to stay.

    3
    « Perfect for a weekend »

    We stayed at the Best Western of Long Beach for our honeymoon trip to our cruise on Jan 10 2016. I was a lil nervous upon reading reviews of all the construction that was taking place. We were pleasantly surprised at the cleanliness of the hotel. Our room was spacious and had a sofa bed to accommodate our luggage ?? it's perfect for a weekend stay for a cruise. The only 2 issues I had was the faint smell of paint on the 3rd floor and the toilets are very slow. It took a full 4 minutes for it to fill back up. Not sure if that's related to construction but I hope that is fixed when we will be back in October for our next cruise. The hotel does offer a cruise and park special in which we took advantage of. They shuttled us to our port and made sure we booked our ride as soon as we checked in. The breakfast was good busy but good. All in all perfect for a park and cruise or weekend stay!

    2
    « Family Cali trip »

    The room was ok. Carpet had stains and was dirty. Lobby was not like pictures on line reflected at all. Ok for a one night stop type of thing but not for more days. Front desk per personnel kind of dry.

    3
    « Catalina trip »

    The hotel is being upgraded holes they will changing mattresses. I have a bad back so the mattress was to soft. Other than than everyone was very nice. I was the last one to check in for the night I front desk waited for me

    3
    « Quick overnighter »

    We just arrived on an international flight. Front desk was amazing,y helpful and gave us an earlier check I which we were greatful for. Rooms were clean and beds comfy. We loved the shuttle bus that took us to local places, drivers wee very helpful. Breakfast was good but get in early room fills up fast. We also liked the laundry facilities. Not the best neighbour hood to be walking in with a young family but once inside we felt safe and getting around was easy by shuttle, there is however a train stop right across the road for the more adventurous.

    3
    « Weekend getaway »

    The rooms were clean, free parking, and complimentary hot breakfast each morning. The price was reasonable, especially over the holiday weekend. There's an la metro stop right in front which is convenient to take to either downtown long beach or downtown la.

    4
    « Good for a Cruise »

    This is a great location to "Park and Cruise" they offer underground parking for your car while you are on your cruise, and the accommodations are exactly what you need. Its clean, they offer breakfast, and modern. It was nothing over the top and just perfect for a one night stay prior to my cruise departure. I would stay here again.

    3
    « Poor Location »

    The hotel was very average. The lobby was a bit in disarray due to remodeling and the elevator was not operational at check out time. The location of the hotel is in a very sketchy part of town. One of the poorest Best Western hotels I have stayed at.

    4
    « Overnight stop »

    Clean and comfortable. Nice breakfast in the morning. Great overnight stop on your way to Long Beach Airport! Not sure about staying for several days unless you have things to do in the area. Very close to convention center and seaport area.

  • 5
    « Review »

    Great place. Quiet. The pool was nice. The bed very soft. They left air conditioner on while we were away so when we got back to our motel it was nice and cool. The only bad thing is that they tried to give us w beds instead of one. I suggest u bring a copy of all your preferred amenities.

    3
    « Do not take kids »

    I knew the hotel was not going to be in the best location due to reading the other reviews. However we booked anyways, because the price was right. The staff was very friendly! No problems or issues there. The hotel consist of mainly party, college, younger people. ( we were there on a tuesday and Wednesday) which we were fine with because our use of the hotel was only for sleep. Stayed on the 3rd floor and did get a smell of weed throughout the floor. Our room was perfect! Great size, Super clean, and everything worked. Comfy beds *the first night* Oh geez the laundry. The washer and dryer did work I used them, but the location of the guest laundry is in the garage, literally. See pics. Parking is a nightmare. If you have a larger vehicle good luck. We had a large SUV and it was hard to find a spot. There is not enough to go around. Breakfast was surprisingly good. They had eggs, sausage, pancakes, waffles, fresh fruit, variety of pastries, cereal,oatmeal, yougart, juice, and coffee. *the second night power out issue* on Wednesday night at 9pm the power went out for many hours. Hotel front desk said it would be back on at 11pm, that did not happen. We were traveling with small kids and my poor babies were hot and uncomfortable in the dark room at midnight. It was not the hotels fault, just a mishap that the location of the hotel would have part in. The staff was friendly and professional trying to handle the situation, but it was really out of their control. Overall I would stay again if needed, and without my kids.

    5
    « Close to the cruise port »

    Got in early from our cruise. No rooms available at the time. Left our name and number with the front desk and they had a room ready by the time we were done with lunch. Awesome! The neighborhood surrounding the hotel might make some question their safety. But. We had none of those feelings at all. After you get over that. You learn the area has a lot to offer. Good food for reasonable prices and all kinds of value stores in the area. The rooms were clean. The hotel staff was nice and we'd stay again and recommend it to others.

    5
    « Stopover in LA »

    After nearly 2 weeks travelling around California we booked into this hotel in Long Beach. Staff were so helpful couldn't do enough for us. Helped us get tickets to Universal Studios organised a taxi etc. Didn't get to see much of Long Beach as we went to LA and universal. Hollywood was OK but the main strip is full of tacky shops and ticket touts but the kids wanted to say they had been to Hollywood Boulevard.

    1
    « Terrible location »

    I booked a room through Hotwire's Hot rate, the hotel was not disclosed but was rated a 3 star at a good price but when we arrived we found it was barely a 2 star hotel in the worst location ever, it was an unsafe crime ridden area. No wonder this hotel was not disclosed upfront, no one would stay here. We would not allow our kids out of the room unsupervised due to the nasty area with vagrants wondering the parking lot looking like drug deals going down with no police presence and no security measures since the parking lot gate was not working and remained open the entire time allowing anyone to enter the hotel from the back lot right into the elevators and direct access to the guest rooms. I is located across the street from the train platform for easy access into the hotel. Guests would never risk walking around here. The rooms were a 2 star motel equivalent, it was a run down property that should never have been presented as a 3 star level. Very disappointed stay.

    5
    « Better than Expected »

    Thank you to all the staff that helped our stay easy and efficient, We stayed for only one evening to get on our cruise ship the next morning. They were prompt at getting us there and prompt with picking us up. Martin our driver was very informational. We would definitely stay again. Thank you!

    1
    « I Do Not Recommend BW of Long Beach »

    If you are planning on staying at BW of Long Beach before your cruise out of Port of Long Beach, I highly recommend that you stay somewhere else. The location is scary, our room looked like it had not been vacuumed in months. I was told we would get shuttled to the Port of Long Beach for our cruise and picked up when we returned from our cruise. When we checked into the hotel, we were told the hotel would not shuttle us because we did not pay for the cruise package. Beware, if you call ahead of time and ask for this service, the hotel will tell you they can shuttle you so they can get your business, then upon check-in they will tell you a different story, because we did not book with the hotel directly. We ended up paying for the 1 night hotel stay and to leave our vehicle at the Port of Long Beach. The only good thing I can say about our stay is that the breakfast was decent.

    4
    « Once inside its good for a pre cruise night »

    missed the exit and ended up on an alley on side of hotel which was scary but once inside it felt safe. Never had to go through that alley again...thank goodness. Not bad for a pre night cruise hotel that includes parking while on cruise and a shuttle to and from pier. Employees were nice :)

    3
    « Decent place to stay »

    The front desk guy was rude. The room was clean. No rollaway beds, so don't bother asking. The breakfast was okay, not great, but not terrible. Martin the shuttle driver was super helpful & nice. Overall, I've stayed in worse places. I'd stay again.

    4
    « Best western »

    The room was nice large and very clean. As was the common areas. Check in was a bit tiring but I guess that is to be expected with a group. The parking is extremely tight so if you have a large vehicle proceed with caution. The hotel is surrounded by a less than desirable neighborhood but is minutes away from all the fun spots in Long Beach, CA

  • 1
    « Read the fine lines if you want free parking »

    Can't park there for cruise parking unless you purchase the package directly from hotel for hotel stayed and cruise parking. Otherwise, even if you offered to pay daily parking while on your cruise, they rudely refused it.

    5
    « Perfect stay before the voyage »

    Stayed at this hotel as a pre-stage for the cruise. Erika and Martin were great as hosts for the stay. This included in the price of the room was parking our car in the garage and shuttle service to cruise line. Breakfast was excellent also. The restaurants in the area are local based but we called in pizza and wings from the Big E and it filled us. Oh yes there was 12 of us. Some of the younger (less than 40 yrs old) hopped the trolley and went to Long Beach bar crawl area and they said they had a good time. And the oddest thing was that the magnetic key worked on the first try and during the entire stay. Rarely does that happen in any hotel

    3
    « Centrally located for my needs on this trip. »

    While definitely not in the best neighborhood, it does provide free off-street parking. There are no restaurants in the immediate area except for fast food. When I inquired information on near-by restaurants, other than fast food; the desk clerk could only recommend going down to the entertainment district near the convention center. The beds were comfortable and I heard no traffic noise. The tub shower has no shelf for soap or shampoo, an unusual omission I never encountered before. Overall an acceptable hotel, but I will probably pay more for nicer accomodations and location in the future.

    4
    « Experience very positive EXCEPT »

    I was happy with the value / price point on the BWLB. EXCEPT for "E," the staff was super friendly and sweet. My son left his dress pants in the room, and E was really unprofessional about helping us find them. When we called back in the morning, the person on the desk dropped what she was doing, went to lost and found, and verified that the pants were there. Free wireless, good coffee & breakfast buffet, two minute walk to the waterfront, covered parking...

    1
    « Very old and run down hotel in a scary part of town »

    Everywhere I looked in our room and the hotel there were problems. The carpet was peeling up and torn in many places, there was a huge stain next to the bed that looked like it could be blood, the wallpaper was falling off (in our bathroom there was mold on the wallpaper by the sink), it smelled bad everywhere except in the lobby, out bed was very lumpy and uncomfortable as were the pillows. Maybe we just got assigned a bad room, but I will not be giving this hotel another chance. The only redeeming grace was that breakfast was offered and as tolerable as most places that offer it, and they had a free airport shuttle. The front desk staff was pleasant enough, but the hotel overall is not worth what we paid for it. Not worth more than $50 a night in my opinion. VERY disappointed in this BW location.

    5
    « great hotel »

    Hotel was nice and clean. The people super nice. We stayed here for two nites while waiting for our cruise ship. It was easy to get around and we walked around long beach quite easily. Great place to stay if you have a couple of days to stay before your cruise ship leaves.

    3
    « Better than a motel »

    Rooms are nice and spacious, seems to be clean enough. Bed is bad. Front desk people are nice. Free parking, free wifi and free breakfast. Remember free doesn't mean good quality. Wifi is slow, breakfast is ok. I ll stay here again If I get an awesome deal or I wont bother.

    5
    « Don't believe everything you read in reviews »

    I've been staying at the BW of Long Beach now, for about 4 years. I try to come at least twice a year, 'cause I love Long Beach. I have stayed at this Best Western each time, and have introduced two friends to it as well. They have both been happy here. True, it's not in the fanciest part of town, but I've walked around the area both day and early evening, without any problem. There is a Metro station across the street, and access to 3 bus' going downtown on Long Beach Blvd as well as several other bus' going to many other areas. They are safe as well as inexpensive. Try living like a local, instead of a tourist! Staff is great, and they respond quickly if you let them know there is a problem.

    2
    « This is NOT your typical expectation of a Best Western Plus. 2.5 at best! »

    This should be barely be hanging on to Best Western title, as it was NOT what I am accustom to as a Best Western Plus traveler. It was run down, dirty, the elevator was broken, and there are only rooms on upper floors, none on the entry floor. It is across the street from a train station, so, there was that noise, and people of all kinds coming and going all hours. It is a not so good neighborhood, and the entrance because of the train tracks, is a pain to get to. The staff is nice, but the pillows (any anyone that follows my posts know that I am a pillow snob) are lumpy and old. The lowest the air conditioning is pre set to is 72, which could be warm in the summer. I like a cool room, and it was uncomfortable. I will not be going there again.

    4
    « While takind a cruise. »

    Great place to stay if you are going on a cruise ship. Secure parking while you are at sea and a shuttle to and from the pier. Also great breakfast and a friendly staff. A straight shot down the boulevard to downtown Long Beach.

  • 2
    « Room no up to par »

    The carpets were dirty. The hotel smelled like marijuana. If I could have found another hotel and not been charged for my stay I would have left...sleeping in your car would have been better. Would not recommend.

    5
    « Best Western of Long Beach »

    We were extremely satisfied with the hotel, The continental breakfast was outstanding and everyone was nice. We would espetially like to mention Katherine on the front desk who went above and beyond to help us out. Also Martin head of housekeeping and sometime shuttle driver was most pleasant and helpful' We will be heading back to Long Beach next year for another cruise and this hotel will be top of our list to stay before and after our trip.

    3
    « best western long beach »

    we picked this hotel because it was near the court house that we needed to be the next day. the hotel is not in a good area. you don't want to eat or walk outside of the hotel. the rooms are very nice and comfortable and the parking is safe.

    5
    « Pre Night stay before Cruise »

    This hotel is perfect! We arrived for our one night stay prior to our cruise leaving out of San Pedro. The hotel location is not perfect, it is up from the Long Beach area and on a main street, but the service was impeccable, they offer a area shuttle during the day, although we choose to walk to the Long Beach Boardwalk ( approx. 45 minute walk) So no need for taxi during the day, would recommend it at night if you are going to a restaurant on the Boardwalk ( Pier) The rooms where clean, the beds so comfortable. We where a large group travelling and they accommodated us in everyway. The pool area was clean and comfortable to spend the afternoon at. The complimentary breakfast was amazing, from waffles to scrambled eggs and sausages, cereals, and sweets, oatmeal and so much more. This hotel also offered complimentary shuttle service to the San Pedro pier, which many hotels in that area do not, for a large group as ours was it was the perfect place to stay. I would not hesitate to stay there again or recommend to any of my clients! Thank you so much to Marco Mendez and his wonderful team!

    4
    « Nice overnite stay. »

    Stayed here one night because we like Best Western and it was close to the cruise port. The most comfortable bed we have ever slept on, quiet rooms and clean bathroom. Gas station/convenience store just across the street and a few other stores too. Good breakfast with delicious coffee and friendly staff. The shuttle to the cruise ship was full, we arrived late, around mid-night, and the schedule was nearly full but got there with plenty of time. They do have WiFi but we did not use it and the swimming pool was small but clean.

    5
    « Worked great for cruising »

    Pleasant stay, nice breakfast, and kept car safe while we cruised! There was a large group or us and it worked out nice. They shuttled us all. There were stores close by, but bars on window, so didn't know how safe the area was. But we didn't have any issues.

    5
    « Great hotel for pre-cruise »

    After much research this appeared to be the best value for our cruise out of Long Beach. A park and cruise package, shuttle to and from the cruise port and hot breakfast. All at a fair fare (FairFareTravel.com) The view was terrible but our room was HUGE. It included a "living" room with a nice TV and "hide-a-bed". The bedroom area also had a TV. Had some minor problems with room keys for 2 of the 3 rooms. There is a rail station directly out front. We didn't use it but I'm sure it could be helpful. The location seemed a little shady. But I did not feel unsafe. Parking is convenient and secure. The hot breakfast was very nice. And the dining room was a good size. Breakfast time could have been a little longer. The shuttle driver, Martin, was very helpful and professional.

    5
    « Great Hotel Experience »

    We were going on a cruise and wanted someplace that would store our car during the cruise. BW of Long Beach did that, the price was right and there shuttle service to and from the Cruise Port was great. I highly recommend this hotel.

    3
    « Ok for over night stay. »

    On arrival at the hotel we couldn't find the entrance which cost me extra in cab fare. Very poorly marked. Breakfast was very crowded and no place to sit. We asked for a transfer to the cruise terminal the night of check in and was told to ask in the morning and everything would be OK. The next morning I went down early and all the early times were taken. If we were given a slot the night before we would have been Ok. I guess overall it was Ok for a night stay over between trips.

    5
    « Always good service »

    I have stayed with this Best Western on 5 occasions. Always a good experience. I have left my car there while on cruises and taken the shuttle, Martin drives the shuttle and is always helpful. The free breakfast offer several choices for hungry travelers. The dining area is clean and so are the rooms.

  • 4
    « Our stay in Long Beach »

    The hotel was nice, clean and helpful staff. One in particular was very nice. Shuttle driver Martin was very helpful with my family as my daughter is in a wheelchair and my wife suffers from Multiple Sclerosis. Very friendly and outgoing we had conversations to and from our vacation transportation. Very cautious and considerate driver. I would enjoy his skills any time we were staying with the facility.

    4
    « Night CAUTION »

    I feel strongly that the hotel staff should be advising visitors of the location environment and that cabbing is recommended if going out at night. Although the quality of this Best Western was most satisfactory, and its location desirable, it is located in a very sketchy area of town. It is right across from the train station, which was convenient however there was homeless persons encountered on the way to catch the train and interesting persons at the station. During the day, using the train was fine and felt safe.

    4
    « Great stay »

    This hotel was not luxurious at all but the staff went above and beyond to make our stay great. They were so accommodating and friendly it was refreshing. The surrounding area is a little dicey but uber and cabs were a cheap 5 min ride to downtown.

    4
    « Good Location »

    The Best Western is in a very good location. They have a shuttle to and from the airport as well as the cruise and Catalina Boat Terminals. They have a park and fly package. The Metro Blue Line Rail is available (boarding is half a block away) One direction takes you to Downtown Long Beach where you can catch a free shuttle or the other direction you can travel to Los Angeles Union Station. I find this to be a very convenient place to stay. The hotel is dated, however comfortable, some rooms can be noisy if a party is going on in the hall behind. There are no nearby restaurants (eat before or have something delivered). They do offer a continental breakfast which is ok, it gets you moving in the morning. The staff has always been very helpful. We have stayed several times when we travel to Catalina. I do warn if you are expecting a really fancy hotel in a very nice neighborhood, this may not be for you, but if you are ok with comfortable and maybe some noise, you will be ok. I have had no problems when I have stayed here.

    5
    « Unexpected treat at a reasonable cost »

    On our way to Catalina Island we needed a stop over. The Best Western of Long Beach provided an unexpected experience of friendly, helpful staff, along with support to and from our take off point. The food was simple but well prepared, the room was clean and well lighted. Overall we were provided with everything we needed at a fair and reasonable price.

    4
    « pre vacation stay »

    nice place, shuttle service to downtown Long Beach, friendly staff, clean rooms. good price, good free breakfast. Stayed here for two nights, then went on cruise to Hawaii. Grocery store down the street, good places to eat within walking distance. public transportation handy.

    4
    « Questionable neighborhood, BUT.... »

    although from the outside this property may look a little dated, the rooms are actually big and comfortable. The beds are comfortable, everything works fine and the breakfast offers eggs and sausage, along with yogurt, breads and waffles. There were lots of places around the property to eat and had access to most freeways.

    2
    « I've had better one night stays »

    Stayed a night with the extended family. There were 10 of us total so we ended up with joining rooms. Weird part #1 was the second room didn't have a door that lead to the hallway. I didn't do the check in so I can comment on that. The room itself was decent. We had two queen beds, a bathroom, little fridge, and a flat screen tv. We did have free wi-fi so that was a plus. The beds were a little too soft for my liking. It was comfortable but I would rather have something stiffer for my back. Weird part #2 was that the bathroom seemed to be made for shorter people. The sink and counter was extremely low. I'm not a giant or anything but my 3 yr old could almost reach the faucet. It was at a perfect setup for the other two kids, so who knows, maybe this was meant to be a kid's room or something. Even the toilet was super low to the ground. The shower looked kinda filthy so we ended up not using it. The was a lot of loud music coming from outside the hotel at late hours of the evening. I think someone was having a party or something next door. Overall I probably wouldn't stay again. Price was cheap so I guess you can't argue with that.

    3
    « Cheap Hotel in a questionable part of town. »

    We stayed here when we were heading out on a cruise out of Long Beach. It was a cheap room and since we only needed it for one night it was not a horrible choice. The breakfast was not bad and they had a shuttle to the cruise terminal. It is located right across the street from a stop for the Blue line train.

    4
    « Inexpensive but great FREE shuttle service »

    We thought we'd spend the weekend on Catalina Island. But there were no hotel bargains and besides parking our car by the pier would have cost $20+ per day. So we discovered this hotel which provides free hotel parking and a shuttle service to and from the Queen Mary which we toured. From the hotel they also provided us a free shuttle to the Catalina Express boat pier and a day tripper adventure to Catalina and the shuttle was there upon our return to bring us back to our rooms. The rooms are spacious and clean. The neighbourhood is questionable. The hotel is undergoing renovations but the staff is very friendly and helpful.

  • 4
    « Newly remodeled rooms and free shuttle service »

    I stayed here instead of a more pricey option. The room was clean & the staff was very nice. I had free shuttle service to meetings at the Hyatt conference center. The driver, Martin, was very nice...

    4
    « Clean and Quiet »

    Great option for attending a meeting at the Hyatt conference center. Hotel price was just right and there is a free shuttle during the hours of 7:00 AM and 4:30 PM. Martin and Marco were very nice and professional.

    3
    « Beaty only from the outside »

    This hotel has nice staff but did not inform anyone till they arrived that the hotel was under major construction. They said that on their website it said it will be under construction for 6 months. Also there is only 1 elevator for this whole hotel, fast but all the workers were using it too. Breakfast wasn't bad and they had yogurt, waffles, pancakes, oranges, red apples, sausage, eggs, bread, little muffins, cereal, coffee, and Apple/orange juice. My family and I stayed here for 5 days which construction was going on the whole time. The floors were being redone, hallways, walls, and rooms. Very dusty and noisy from 7 am - 6 pm. My companion has a cane and could not left his leg to get in and out of the elevator on the lobby floor. Had to go down to the garage and I had to drive down to pick him up. Not handicap friendly and noisy. Would not recommend this place.

    5
    « Great place »

    Great service from bryan, Juan and martin. Very clean and staff were very hospitable. Great continental breakfast selection and nice pool. Clean and spacious with comfortable beds. Would return the next time we visit long beach.

    5
    « Park and cruise »

    We use the park and cruise service, and love it. Martin is a great shuttle driver. We'll do it again. Breakfast was good ,nice staff had a great had a good time. Price of parking at the Port almost makes the hotel free.

    2
    « Avoid this Hotel »

    The hotel is not a quality Best Western. It is very old and appears to be getting a face lift. which will not be enough to make this a nice hotel. The rooms are very out dated, the colors are from the '70s and the beds and pillows are uncomfortable. The bathroom counter is about 2 1/2 feet high. The hallways can be noisy and the two inch gap under the door doesn't help with noise control. The hotel is close to a twenty minute drive from the airport which doesn't make it real close. The hotel did not offer a computer to print loading passes. The 4 story building has one very slow elevator. It is often faster to take the stairs. I paid $120 for a king room which is way too much for the poor quality of the room and hotel.

    5
    « Great value for money »

    Friendly and very helpful staff. Clean room, good facilities, great breakfast with make your own pancakes and waffles available. Pool area was clean and in good repair. Great location for the metro (station right outside) and access to Long beach and Hollywood/LA itself.

    4
    « Free shuttle to Long Beach Airport »

    The shuttle service was great. Staff is very responsive and friendly. They have free breakfast including make your own pancakes and waffles. They have a underground parking garage and outdoor pool. The room had a refrigerator and microwave.

    4
    « The best in this price range in Long Beach »

    We stayed here for 9 nights and we had no complaints at all. We found staff to be very friendly and helpful and very accommodating, particularly on our last day when I ran into a bit of a problem, they really helped out. When we arrived, our bed seemed quite disheveled and I wondered if someone had sat or lay on it after it had been cleaned, or perhaps the maid that day was just not up to scratch. But all other nights, the bed was made well so it was obviously a once-off. Overall, the room was very clean and the daily maid service was good. We were on 4th floor, a quiet room on the end of the building. Our room was mostly renovated, perfect for our purposes, and very big with a lovely seating area as well as large desk. The bed was soft but surprisingly comfortable. The pillows were pretty poor (actually they were just tiny, slightly larger than a large cushion, and since only 4 were given, they barely covered the width of the bed). The shower and hot water was good. The car park always had room for our car, day and night. The coffee and fresh baked cookies in the lobby in the evenings was a nice homely touch and went down well with the husband. We didn't use the pool but looked down onto it from our room and it was very clean. The breakfast was basic and fine - standard for this room rate - but we only used it twice as we prefer to have muesli and tea in our room, which we could do since there was a fridge and coffee-maker. The breakfast room was well attended by staff and kept clean and tidy which was a bonus. There is a computer and basic printer in the reception area which was handy for printing and gave us no trouble at all, very quick and easy and always logged on to the wifi. As for location, we don't have a problem with it. Other reviewers mention it's not a good area but we've been coming to Long Beach for many years and this area is fine. It's just not the trendy downtown area. I don't think it's particularly unsafe. The light rail/ train station right outside the front door of the hotel is a big bonus and saves parking fees downtown. The gym is equipped with treadmill, elliptical, stationary bike and a weights machine so it covers the basics and was fine for our stay. We've stayed in a few other hotels in Long Beach for similar room rate or similar, and we found this one to be the best value for the rate. We've never gone back to the others, but we will come back to this one.

    4
    « Holiday Trip »

    Very helpful and professional staff, clean and tidy rooms, comfortable bed, all we needed for our one night stay, the free shuttle was a bonus getting to the long beach airport, would definitely stay again.

  • 4
    « Great stay if you are going on a cruise »

    Stay and sail very convenient. You stay 1 night and you can park your car for the whole week. Free Breakfast very good. Shuttle to and from the Carnival terminal very good. Location very convenient to some great restaurants right on the harbor

    5
    « Best Western Long Beach, CA »

    We would highly recommend this hotel for a number of reasons; but if you are cruising out of the Long Beach port, you can't beat the package that the Long Beach Best Western offers. In addition, the bedding is superb; the continental breakfast was the best we have ever had anywhere in the U.S. in decades and Martin, our driver from the pier, was so helpful and knowledgeable in guiding us to a better way to get to Highway 10 towards Arizona. The entire staff that we dealt with was so friendly, helpful and really great people. Five stars from us!!!!!

    4
    « Nice little oasis of a hotel in a Not So Nice Part of Town »

    I checked in early and staff were friendly and helpful. Hotel is in a seedy location but I was only there for one night since I was attending an event at the Long Beach Convention Center. It is a simple 8 minute drive down Long Beach Blvd to get there. Parking was free at the hotel. My hotel room was very clean and large -bed was comfortable-shower was first-rate. TV and Wi/fi worked great. Breakfast was included in the price. Lots of options for breakfast -pancakes, waffles, muffins, toast, cereal, eggs and sausage, fruit, yogurt, etc. and decent quality. I wouldn't walk around there by myself after dark but as a place to sleep and have breakfast, it was great.

    4
    « Helpful staff »

    Martin, the van driver and maintenance supervivor, assisted me in navigating the complex system of public transportation in Long Beach. The hotel is in a run-down neighborhood, but the hotel itself is nice and a good value.

    4
    « Great customer service »

    We arrived at the hotel in the evening and learned that we had accidentally made a reservation for the previous night instead of the night we arrived. The staff were very accommodating and were able to find a room for us at no extra charge. We were very thankful since the hotel was almost sold out. Thank you Best Western of Long Beach! Your staff was awesome!

    4
    « Comfortable and Free Parking for Cruise »

    We spent two nights, enjoyed the breakfast each morning, and then were taken to our cruise and picked up by Best Western's shuttle van. The parking is indoors and very efficient in the delivery and pickup. We would utilize them again. The hotel is being remodeled, and in a few months will look like new on the inside!

    4
    « Great staff »

    Very friendly and helpful staff. This place is good location if your cruising like we where and only for a day or two.Not much around near to see unless you don't mind taking the rail or buses around.The shuttle driver we had was great Martin does a great job, very friendly.

    5
    « Plain, simple, just right »

    My wife and I have stayed here a couple times taking advantage of their "Star and cruise" package. We leave our car in their underground lot for the week and use the shuttle to and from the port. All around a great experience both times.

    4
    « Cruiser »

    Thanks for the upgrade. We brought our family and everything was great. Safely took care of our car while we cruised. The breakfast was standard but well maintained and appeared fresh. Coffee was nice and strong.

    5
    « To visit downtown Long Beach and attractions »

    Best Western is located close to Long Beach Blvd and PCH just next to a train station. The surrounding doesnt look very great but the hotel is pretty neat and provides comfortable stay for a couple. They have a good covered parking, which is very assuring for the area. The complimentary breakfast was good.

  • 3
    « They are remodeling part of the hotel »

    The rooms are large and it was quiet at night but some daytime remodeling noise. It is close to grocery stores and pharmacy. Elevator to below ground parking as well as floors. Nice breakfast with hot choices.

    3
    « Good Location Staff is exceptional »

    We stayed here one night before our cruise. The staff makes this hotel, they are very helpful, efficient and kind. The hotel rooms themselves need work, but they are clean. The complimentary shuttle to the cruise was awesome, very helpful. The staff gave us a call when the shuttle arrived 5 minutes earlier than expected and simply said. No problem when we needed those 5 minutes. I would stay there again if cruising from San Pedro, CA

    4
    « Good Stay »

    cable channels were good, good location, and I had to extend my stay and it was not a problem. Nice selection at breakfast. The staff was accommodating if you needed it, otherwise they left you alone. There is a shuttle that you can take to the Long Beach Harbor, though I had a rent a car it was still nice to know it was there.

    5
    « good »

    Good stay and price for the stay and cruise deal, I liked that the staff knew about carnival cruise date and time and the pick up and drop off for the cruise was another great reason for us to stay with best western

    4
    « Convenient to boarding ships »

    This hotel is great for acommodating people to board the ships nearby. It is great for leaving your car while on the ship also. Not in the best part of town, but sure is convenient. They serve a hot breakfast and the beds are very comfortable.

    4
    « Great place to park and sail »

    We stayed here the night before a cruise. The rooms were clean and (sort of) updated. We were able to park our car in the underground garage for the whole week we were gone. Everything worked out fine, and would recommend.

    5
    « Oasis of safety in a somewhat challenged area. »

    Great personal, nice rooms and you wont leave hungry. Don't forget to have a meal at "king taco" for authentic Mexican food, just a 2 min walk from the hotel. The shuttle service was prompt, & very safe driver.

    4
    « Up To Best Western Standards »

    Seven of us stayed at two rooms at this hotel in Long Beach. We were treated very well and breakfast was plentiful and a lot of variety. We booked on Booking .com and it had stated a free shuttle from the airport. Unfortunately hotel only does shuttle until 5 PM and our flight got in at 8:45 so we had to pay $65 for a shuttle to the hotel. That was not Best westerns fault though. The hotel gives free shuttles, to the cruiseport and return. Just make sure you sign up for times to get picked up when you register at the desk. All in al as my heading states this hotel was a good Best Western. We especially had good service from Juan (at the desk) and Marco and Mike.

    5
    « Nice Stay »

    Second time staying at this hotel. Staff was friendly and accommodating to requests. Will definitely stay again. Shuttle vans are available to take you to convention center or to cruise terminal if you are catching a cruise out of Long Beach.

    5
    « Good place to keep the car while we cruised »

    This was my second visit to the Best Western of Long Beach to take advantage of the package to leave the car there while we went on a cruise. Overall, it's probably along the same level as most other Best Western Hotels. I don't like trying to drive from Las Vegas to Long Beach on the day of a cruise, so it's a good place to stay the night before sailing. I feel that the car is secure in their parking garage. Martin is the shuttle driver, and he's great! He was very helpful with my elderly father to make sure he was able to get in and out of the van. I'd definitely rather have Martin drive us to the cruise terminal and explain where to go and what to do than to ry to figure it out myself.

  • 5
    « Professional and friendly services. Excellent Hotel »

    First time in here best western. It is quite impress me. Room is nice and clean. Complimentary shuttle to convention centre. Staffs here are nice and friendly. They are professional and do their job right and perfect. Especially the front desk Brian, Ryan, Juan and Marco. For the price vs what I get. Excellent service and two thumbs up are all I can say. Highly recommend. Keith

    3
    « Despite power failure good experience »

    We arrived back to the hotel after dinner to find the property in darkness due to an area wide power failure. Power stayed off for 12 hours. Stairways had no emergency lighting. Thank goodness we had a iPhone to provide room light as the front desk had nothing to offer. Our cruise was delayed for 1/2 day due to the same wind storm. Hotel management graciously allowed us to keep our room until 10pm at no extra charge and offered a small discount on the rate. This kind gesture made up for a less than comfortable stay.

    4
    « Great customer service »

    The fitness room was great! The staff is so helpful and professional. Martin the housekeeping supervisor and shuttle driver was the most friendly, willing to help with directions, and customize our group's needs on where to drop us off at the convention center. Would come back again because of the service he performed and the easy transportation to and from the convention center.

    4
    « MY BEST WESTERN STAY »

    great stay especially if you going on a cruise ship out of long beach...great airport transfers beds were soft and staff was pleasant. pool was clean, what more can I say , they has some construction, however it didn't bother us.

    1
    « terrible »

    The room was filthy, stained sheets, no other rooms available slept with my clothes on. Power outrage no emergency lights for hallway, staff had no flash lights. Moved next day room was acceptable. This was a business trip 2 other associates also stated rooms were not that clean. Staff were OK, exterior and pool were OK. Not a safe location at night, train station across the street loud clanging bell.

    4
    « A good value »

    Well maintained. Not a lot of choices for eating in immediate area. In door parking and shuttle to cruise lines. Service was very good and breakfast was great. A good value. Area is a little intimidating but didn't have any issues while out at night. Fast food in area but no real good restaurant close by. Need to take a cab or drive if you are looking to go out to eat.

    4
    « Pleasant hotel with friendly stuff. »

    I stayed at Long Beach Best Western for 2 nights in January 2016. Highlights - 1) Clean remodeled rooms 2) Comfortable beds 3) Amazing breakfast 4) Friendly staff\\ 5) Close to DTLB. I highly recommend this hotel to other travellers.

    5
    « Great hotel/very helpful staff/pleasant stay »

    I stayed at the Best Western of Long Beach for 3 nights during Christmas and New Year. I had an amazing experience. The rooms are spacious, the beds are super comfortable and the staff is warm & friendly. They recently changed their carpets, so the rooms have a fresh & new feeling. The hotel is within 5 mins of tons of bars/restaurants and shopping area in Downtown Long beach. On one of the nights, i had a really bad headache and was looking around for a pill. The hotel manager - Mike helped me out with some Tylenol and I thought it was very nice of him to do so. They have free breakfast and are very generous with their spread. I would go back to this hotel if I was ever in LB area

    3
    « Not Great but they are remodeling »

    The hotel is a little run down and in a rough part of town. However, they are remodeling so it will surely help. My kids liked the heated pool in January. Too cold for me but not them. The staff was helpful and the breakfast was good enough. No roll away beds here. They just don't do them.

    1
    « No electricity, no water, no service »

    I do not understand how this hotel even is open. We booked this hotel through Southwest Airlines and when we arrived there was no electricity and no information about when it would be restored. There were other guests in the parking lot with their luggage. We cancelled our reservation immediately after a look at the neighborhood where the hotel is located. If you do not mind staying in a place without even the basic electricity or water but which has plenty of prostitutes and pimps roaming the streets around the hotel, then this is the place for you. Otherwise avoid this hotel completely.

  • 4
    « Best Western Long Beach, Ca Stay »

    The hotel was nice and clean. Associates were professional and helpful. However, I was in a non-smoking room, but I am not sure if I was on a non-smoking floor. The 4th floor smells like smoke. I stayed 2 nights for a conference and needed a ride to the convention center. I used the hotel's shuttle service. Martin is both the housekeeper supervisor and shuttle driver. He was very nice and professional. He asked about my stay, if my guest room needed anything, and explained the shuttle operating hours. My check-in and check-out went smoothly. I did not get to try their breakfast because the room is small and crowded. So get there early if you need to get going and want to eat first. Other guests were not considerate that other people were waiting to eat and sat around like they were at a restaurant. So I ended up leaving after 30 minutes of waiting and bought breakfast at the conference.

    2
    « No Way a 3 star Property »

    We bought one night in advance of NCL cruise. Was told at airport by Officer not to leave Hotel at night due to risky area. We were okay with that and just wanted a clean room and good nights sleep. Got to Hotel and into room. Room had multiple stains on carpet and a smell to the room. The worst part was when we pulled back the covers on the bed it was obvious sheets had not been changed from previous gust (stain). We called and got a new set of sheets which we had to put on. Nothing could be done about the other stuff. We are not fussy people. Just felt the room was not as advertised and needed to be updated and most importantly cleaned. Only good thing about this place was the shuttle from airport and shuttle to cruise.

    5
    « The best beds I have ever stayed in for Best Western »

    After a terrible stay in Anaheim Best Western. This place has the best beds. We only stayed one night but it was a great nights sleep. They picked us up from the Long Beach airport and dropped us off the next day at the Sea port (they go to both Long Beach and San Pedro). Book direct with the hotel we did then found a cheaper rate with room key and they did not want to give us a room until I spoke to the Manager. He was awesome

    3
    « Worn but friendly »

    I stayed in this hotel prior to taking a cruise, so the location was great for that. The room was worn looking with a torn lampshade and stained carpet, but it was comfortable enough. I would not recommend a room by the elevators, because it was noisy in the halls, and being farther away would probably help. The breakfast was very good with a wide selection and hot food as well as cold. The staff was friendly, but informed me that the shuttle to the San Pedro pier would cost me, in spite of the fact that I had called ahead of time and they told me the shuttle was free. This is fine for a short stay but I wouldn't stay more than a night or two.

    3
    « Good place to rest your head »

    It was a good place to stay as the train stopped right outside and would take you closer to the action. Breakfast was ordinary as our many American continental breakfasts. Room was comfortable as you would expect.

    3
    « Good place to overnight »

    Overnighted before getting one a cruise. Martin shuttled us downtown and was very helpful in showing options to eat at and how to get back to the hotel on the train. Not really any place to eat close to the property so you need to go downtown or to the waterfront to eat. Price was good. Hotel was very clean, room was clean and a good complimentary breakfast.

    1
    « False Advertising »

    On the website, it says free shuttle service to the cruise terminal. Not! The hotel wants to charge $10 person. If you are taking a cruise and didn't book it directly with Best Western, they won't let you park at their garage even you offered to pay to park at the hotel and take the shuttle to the cruise terminal. I was told long term parking and free shuttle service to the terminal doesn't apply if you didn't book for a cruise staying package directly from Best Western. How would anyone know that if it was not disclosed on any of the websites when you book your hotel online like Travelocity, Expedia, Travelocity, etc.... and took the misleading information for FREE SHUTTLE SERVICE TO CRUISE TERMINAL AND FREE PARKING?

    5
    « Kick off to a great cruise »

    We stayed at this Best Western because they will shuttle you to the cruise ship. We were shocked at how nice the room was, and the breakfast a nice bonus. Our shuttle driver Martin was great . We called to be picked up and he was prompt, courteous, and very friendly.

    3
    « Decent »

    My husband and I stayed here before going on a cruise. It was roomy and clean, and the bed was comfy. I had a tough time sleeping only because the pillows were too big. I'm sorry I didn't bring my own pillow. It wasn't in the best neighborhood since we like walking but it was fine. When we first went to our room I noticed the housekeepers put a door stop in the rooms they had just cleaned, I suppose. Anyway, I put the key in and noticed someone was in our room. I apologized and quickly closed the door, thinking they accidentally gave us the wrong room key. The people came out immediately and said they may have gone into the wrong room. They said the door was ajar (as mentioned before) and thought that was their room. We got a housekeeper to replace the towels because they were used. I just think it's not good practice to leave the doors open like that.

    4
    « Decent hotel if you are on a budget »

    We stayed in the two room 4 queen bed room and our family of 5 had plenty of room to spread out. Beds were comfy and dark - great for sleeping! It was quiet. Breakfast was ok, showers were hot. Front desk friendly. Overall good stay .

  • 2
    « Seedy property, area »

    Chose for "cruise and stay" option as we were taking cruise for Christmas. Was hopeful when I saw exterior, hopes plummeted when I checked in. Although numerous signs indicated "under construction," hotel was dirty and poorly maintained. Huffy check in staff when I rejected initial room due to peeling wall paper, dated furnishings, overall appearance, only to see other room was in similar condition. Property did not warrant price charged. Seedy feel to location; felt unsafe walking with husband to corner store.

    3
    « Stay in Long Beach, CA »

    The Hotel was going trough remodeling; the breakfast was terrible. No utensils, to pick up the food with, had to use your hands. I have stayed at many BW hotels and this one was in the lower class. Most of BWs breakfasts are really good, except this Hotel.

    4
    « GOOD HOTEL NOT TOO FAR FROM ALL EVENTS »

    I STAYED HERE AS the closest to the convention center available at the last minute for a conference at the convention center. Room was clean and confortable, shuttle took me to and from the convention center. Leos was the driver and also manages several operations at the hotel, very friendly and courteous. He was helpful and recommended a place to eat that was excellant. i would recommend to any needing a bit of economy in there stay, but clean and nice. I WOULD RECOMMEND FOR ALL AS AN ALTERNATIVE. Price was very reasonable and parking was safe.

    5
    « Great place near Long Beach Port »

    We stayed at this hotel one night before our cruise out of Long Beach and it was perfect for what we needed. Excellent location and the staff was very nice. The shuttle to and from the port made our trip so relaxing and our car was kept safe in the underground garage. I would recommend this hotel to anyone!

    4
    « Not the "Best" Western, but it'll do »

    We stayed here one night to take advantage of the stay and park option as we were taking a 7 day cruise from Long beach. Nice room, good service, breakfast okay...area hotel located, not so good. The delivery to LB terminal and pick up was very smooth.

    4
    « Park and Cruise! »

    My husband and I recently stayed here one night prior to our Carnival cruise out of the Long Beach cruise terminal. We opted for the park and cruise package. With this we were able to leave our car here in a secure parking lot while we went on our cruise. The hotel provided shuttle service to and from the cruise terminal. We arrived to the hotel late at night. Around midnight. The hotel is not in the best area so I would have felt better arriving during the day. Plus, google maps decided to tell us to turn down Palmer Court to get to the hotel. Don't go this way! Get to the hotel from Long Beach Blvd. We weren't sure where to go with our car because the parking was gated, but when we pulled up to the gate it opened. We parked down in the basement. Small spaces, but not terrible. Check in was easy and the staff were pleasant. We ended up with their two room suite. That was a nice perk, but unfortunately we couldn't take much advantage of it because the time. The room was very large and clean. Basically a living room and a bedroom. A TV in each room. There was also a sink, fridge, and microwave. The bathroom had the usual toiletries you find at hotels. They offer free breakfast in the morning. The only downside was it ended at 9:30AM. Because of our late check in we weren't able to get up and ready early enough to try it. I wish it would have stayed open until 10AM. The shuttle service was excellent. When we checked in they notified us the available times for the shuttle. The shuttle was ready the next morning and the driver loaded up our luggage. We went with other people going to the same cruise terminal. After our cruise I called the hotel and let them know we were ready to be picked up. A short wait later the shuttle driver was there to get us. A very easy and nice process. Same shuttle driver from the night before. Nice guy.

    5
    « Good hotel and transfer to ship »

    Hotel staff courteous - rooms were large, clean and nicely decorated. Shuttle offered to cruise ship. Had outside pool. Breakfast room offered a great light breakfast and fruit. Hot and cold foods as well as fruit. Stores within walking distance and train stop right outside. Would stay here again.

    5
    « Clean Hotel »

    I booked the best western hotel in long beach , I was really happy about my stay at this hotel.The reason I booked this hotel was because was very close to the place I had an interview for my job. It was very clean hotel.The staff and manager were very nice and let me to check out few hours later.

    5
    « Very Accommodating Accommodations »

    Originally we'd intended to stay Sunday night and leave early Monday morning on a cruise ship ? until we got stuck at work all night and missed our check in. When we rolled into the hotel at EIGHT AM ? they were kind enough to let us sleep past the check-out time so we could rest before boarding our ship. Very kind people.

    5
    « Precruise and Park Package »

    Best Western Long Beach offers a great sleep and park package when cruising out of Long Beach or San Pedro. The hotel is clean and the staff is very friendly and helpful. There is also free breakfast in the morning. The neighborhood is not the best but if you use the park and cruise option parking is safely underground in a clean well lit garage. The shuttle drivers are very prompt and courteous. On our recent stay there was some remodeling taking place. Looking forward to seeing the upgrades on our next visit.

  • 5
    « Weekend Getaway »

    I was truly impressed as this was my first time visiting. The facilities were clean, the staff were very helpful and friendly. I loved the large rooms and large bathrooms. They facilities were very impressive to say the least. The continental breakfast was great and there was plenty of variety, delicious. I look forward to visiting again.

    4
    « Cruising »

    If you are going on a cruise this hotel is perfectly located and near some good places to eat the night before. We were given great directions to everything and we would gladly chose this property again.

    3
    « For a Buss trip for a few nights »

    Nice, clean, don't take a room to the front of the Hotel, you have the noise of the train, and the street traffic. Cant be out walking when the sun goes down to many homeless on the street. Breakfast was good, and the staff was quick to clean any mess, the front desk was very helpful.

    5
    « ugly duckling now a swan »

    I stayed here a few years back and although my stay was pleasant the rooms were old and worn, carpets not in good shape.I was pleasantly surprised to to see the changes since then. I stayed in a lovely suite that was so nice I thought I was at a different hotel. The front desk clerks were very nice and helpful and I definitely will be stay here again since I cruise out of Long Beach once a year.

    4
    « Very pleasant staff. »

    The employees are very pleasant and helpful. They are always smiling and ready to answer questions. We stayed 2 nights so that we could have a day to sightsee. On the day of the cruise we used the shuttle system from the hotel.. We left at our scheduled time and the driver was a really nice guy.

    4
    « Bill K »

    Super friendly and helpful staff. Room was ready early, which was a great help since we were turning in a car. We were going on a cruise, and the driver took us early. The only problem seemed to be a lack of luggage carts. I suspect people got them early and held on to them. Perhaps they should be scheduled, based upon departure times. All in all, a good stay.

    4
    « Hotel Review »

    The service is good as well as the room. Breakfast is ok, can be better. The shuttle service is excellent and the driver was on time in a very helpful person. I can recommend this to my friends who will do cruise.

    5
    « Recommendation for all »

    After along day, our desk clerks were so nice and friendly that it made the day end great. We definitely will be staying there again! Living on a Island off the California coast, there are times that we need to stay overnight and this definitely made it better. We've tried to stay there before but it is always booked, so we new it was worth the try. Thanks again for a great stay.

    4
    « Great place »

    Get an inside room away from the street / otherwise great place and breakfast was good. Lots of selection. Perfect for visiting of preping fro a cruise. Enjoyed the light rail right next to the place so you didn't have to use your car.

    4
    « Daytime looks great, Nighttime Scary »

    Just be aware that the train station is in front of this hotel and some of the homeless will be sleeping near the entrance of the hotel at night. We did not venture out at night. During check in we noticed that the door to the onsite parking was wide open and did not have any type of exclusion to hotel guests only.

  • 5
    « Good place to stay »

    Would be nice to have a full breakfast but was good anyway. Room was quiet but beds could use some warmer covers during the winter months. The key cards did not work. A worker came and fixed them within minutes of my bringing it to their attention. The man stayed to make sure I was able to get the door to open with both keys before he would leave them with me. They still had to be put in and out of the door multiple times before the door would unlock but I have that problem with every hotel.

    5
    « Park and Sail program - VERY good experience »

    We took advantage of the Park and Sail package - one night stay and left car in underground parking for 7 days. The room was good, clean, and quiet. The continental breakfast was much more than expected and the shuttle service to and from the cruise terminal was soooo easy. All this included in the one-night price! Cordial stall, clean facility, and car safe - good experience.

    5
    « Absolutely Amazing experience »

    After a long journey warm and welcoming staff was like an oasis in the desert. Front desk was so helpful that I couldn't have asked for a better welcome. The room was clean and spacious. Breakfast was warm and gave us a great start everyday. Had a wonderful experience. Would recommend to everybody coming this side.

    1
    « Find another place! »

    There are other options---look! Group of 8 ended up choosing this hotel, before departing on a cruise. Upon arrival, I noticed the guy at the front desk uniform was not presentable. Uniform had all type of flakes & white stuff on it. The rooms are soooooo old. Doors repainted, hallways drowning with air freshener (covering up a smell), furniture in room old, curtains dirty, bathroom towels no where near white & extremely dingy. I know the price may be cheaper than staying closer to the aquarium, spend the extra $ unless you can stay in a very basic hotel. Oh and I forgot to mention water in the shower didn't work & sink water had a foul smell.

    5
    « This is my second visit & I remain satisfied »

    The room was clean, spacious, and near all the places I needed to be. The hotel has a shuttle that will drop you off at the convention center, which is quite handy. The driver is pleasant and always open to having a nice conversation. Overall, if you are looking for a fine room at a reasonable rate that is close to destinations, this is a good choice.

    5
    « Great place before a cruise »

    We stayed here before going on a cruise in September. The hotel is very close to the pier. We found the room spacious and comfortable, no problem. The breakfast was nice and the breakfast room was very clean. We only drink decaf coffee and were quickly taken care of, with a smile. There was a problem with the vending machines the manager quickly took care of and we were very happy. The shuttle to the ship was quick and easy. The return driver Mario was very personable and gave us some great suggestions for activities in the area. We are cruising again in December and are going to stay again!

    2
    « VERY DISAPPOINTED »

    We stayed here for 1 week for my daughters wedding. Booked 1 King Business Room & a 2 double room suite. We were looking for an affordable room with good amenities & location was important. Would be ok for maybe 1 night or if you need a layover waiting to go on a cruise. Fairly affordable. Free parking, although if you return late at night, you are taking a chance of not getting a spot & may need to park on the main street. They only had 1 very outdated elevator that was so slow. None of the ice machines were working, but no signs on them either. I heard several guests complaining about both the elevator & ice machines. Each soda machine had a different price even though it was the exact same item, depending on which machine you tried. Breakfast was ok, but not what they advertise on their website. The room was clean, average. Has micro & fridge. The coffee maker was filthy. Looked like they never bother cleaning it, even though it's only used to heat water. The safe didn't work & we had issue with our AC but they promptly fixed them. The pool is small but ok for a quick dip or for tanning. No Jacuzzi. If you stay here be sure to get a room in the rear of motel. Even with the AC on we could hear the Metro train, which is right across the street, which is good if you need cheap transportation & the traffic gets noisy all day & night. They offer a free shuttle to the Downtown (limited hours) I believe every 1/2 hr. We didn't use it because we had a rental car. We had a view of an auto repair shop that looked more like a junk yard ! Our family's other room was in the rear of motel, view was of someone's yard. The neighborhood isn't the greatest. We did walk out at night. But NOT the greatest thing to do. If you need anything from housekeeping it's best if you speak Spanish or can use charades to ask for something. They were nice & helpful once they understood me. The desk staff was mostly so-so, although friendly. They don't have much to offer as far as the Long Beach area. They only had brochures on theme parks, Hollywood, things further away from the City. They weren't very helpful when asking info or for directions. Although we were very happy & impressed with Marco's help. I always hate reading reviews because it's hard to go by other people's opinions. Some are good & some are bad. I usually don't take them too seriously. This is the VERY 1st time I've ever written a review. I needed to warn others what's in store for them if they stay here. You can take your chances. I only wish I had spent a bit more money & gotten a motel closer to Downtown. Very Disappointed...we have stayed at Best Westerns before. Hate to say that this stay has changed my opinion of them :(

    1
    « This one was the worst »

    Reserved 6 rooms 3 weeks before arriving and when we arrived they had cancelled all rooms without notifying us. They were rude and did not care. I spoke to management and his response was the same. We have always stayed at Best Western but never again at this one.

    5
    « Nice looking BW »

    Had a brief but nice stay. Room was spacious and everything in order as you would expect! Had to cut my stay short for business reasons and the staff and management were more than accommodating in updating my reservation and refunding of my prepaid charges. I will definitely stay here again if my business brings me back

    2
    « not the nicest »

    We recently visited my son in CA & stayed at Best Westerns for the entire time.This place had less than acceptable street appeal & the impressions went down from there.We only stayed fora quick sleep as we had a Catalina ferry trip booked in early am.The hallways were grungy.There was huge stain of questionable origin immediately outside our room.The refrigerator was not working & although the front desk promised someone would look at it no one ever came.I felt like I needed a shower after I checked out.On the positive side we seemed to contract no diseases or pestilence & the room was not expensive.Best Western really needs to be careful what they put their name on.All of the other BW's were far superior thank goodness.

  • 3
    « Not the best »

    We probably stayed for all of 8 hours at the Best Western and that was plenty. We checked in late in the evening and had to park in their overflow lot. We had no one to help us with luggage so my husband had to trek across the street with bags in tow. Even though we were the only ones checking in at that hour, it seemed to take forever. When we got to our room, it was very musty. We immediately had to turn on the a/c to cool down the room and try to get rid of the smell. Otherwise, the room was a decent size, but very dated. For one night, it's OK. I wouldn't stay more than that though. This isn't the kind of place you want to park in for a week and visit the sites.

    2
    « Eh.. »

    I love Best Westerns but I wouldn't stay at this one again. It was very outdated and almost felt dirty. My feet felt gross after walking around on the carpet. Staff wasn't overly friendly or helpful. A forgettable experience, thank God!

    4
    « Family Park and Cruise »

    Best Western Long Beach was a great place to park our car while we went on our cruise. The staff was great and the room was clean and comfortable. We felt good that our car was in a secured parking lot while we were on our cruise.

    4
    « Great Hotel, Less-than-great surroundings »

    First, I want to say that I was very pleased with the hotel itself. The staff was fantastic: friendly, attentive, and helpful with ideas of places to see in the area. The neighborhood around the hotel is not always the quietest: car alarms, barking dogs. I just turned my AC unit on for white noise, and most of this wasn't a problem. The hotel shuttle was a wonderful option for getting downtown for my conference. I didn't have to wait for a train or a cab, and the company was pleasant.

    5
    « Excellent value »

    We stayed here the night before our cruise, and took advantage of the park-and-cruise package. The hotel, pool, and breakfast were all very nice. They also provide shuttle service to and from the cruise ship, which is included. Just a short walk to downtown, where we ate dinner that night. Also, they provide secure parking in an underground garage for up to 7 days while we were on the cruise. I felt that overall this was an excellent value.

    4
    « 35th Anniversary Cruise »

    My husband and I stayed here one night jut before our cruise with Carnival. Our room was lovely and very quiet considering the hotel was on a busy street. The hotel keeps the cars of people going on cruises which was very nice. They shuttled us to the cruise terminal in the morning and then picked us up when we got back. The only drawback was the "Elevator from Hell!" For whatever reason there was no air conditioning in the elevator, every time we used it we were stuffed in there with other people who were sweating up a storm. One poor couple we going to a wedding and they all dressed up and really uncomfortable. Other than that the hotel was nice and convenient.

    3
    « Long Beach Best Western »

    This Best Western is in an older section of town directly across from a public transportation train stop. Not as nice as the hotel provided picture make it look. Good value but away from all of the Long Beach attractions.

    3
    « Long Beach B/W »

    Best Western of Long Beach is in a older section of town with a public train stop directly out the front of the hotel. Hotel is average nothing bad nothing great. Wish we would have looked more at the B/W at the convention center, it is within walking distance to many attractions while this one was not. This hotel was a better value so having never been to Long Beach we decided to take the better value

    3
    « A good budget hotel to spend the night if you find a reasonable price »

    A good (somewhat dated) 3-star hotel, with clean, spacious and fairly quiet rooms (in the back, at least) although the A/C makes a bit of noise. The staff at the reception is friendly and courteous. Standard continental breakfast was included. The elevator might require a bit of patience, even when the hotel is not at full capacity, because it is very slow. The area around the hotel is not particularly well suited for walking (very isolated) but it is not scary unless you wander off. Besides, if you're staying here you'll be most likely driving everywhere anyway. The hotel has a gated garage and just enough parking spots for the guests. The location is practical to visit several sites of interest and the beach is a mere 10-minute drive away. I recommend as a good budget hotel if you can find a good deal. Not sure I would come with children though. Stayed August 2014, traveled solo

    3
    « Park & Cruise »

    The service for "park & cruise" was great. Got us to the ship in a timely manner and picked us up quickly, did not have to wait long. The breakfast was good. The location is "iffy", I would not go out wandering around after dark. Felt comfortable leaving the car since they had good security.

  • 5
    « Overnight Stay before the Cruise »

    This is an ideal hotel to stay before a Cruise. They provide free Shuttle service from the Airport as well as to the cruise terminal. Parking is available too. Excellent value for the money. Friendly and courteous staff. We would stay again in the future and would be glad to recommend to friends and family.

    4
    « Clean and Convenient »

    This hotel was rated three stars, but we would definitely give it more. Yes, the neighborhood is a bit sketchy, but the hotel itself, the parking and the pool, are perfectly secure. There is a streetcar station just outside the door, which takes one quickly and economically to the beautiful downtown and waterfront areas of Long Beach. Easy access to the Queen Mary, Aquarium and the ferry to Catalina Island. The staff is very friendly and accommodating, and the rooms are very clean. As mentioned in other reviews, one can leave their car here while cruising, and a shuttle picks you up right at the door.

    4
    « clean room, good service »

    was cruising the next day. they shuttle to the terminal. left behind my tux in the room, they went back and got it for me. not close to any good restaurants, but close to the train, which will get you there.

    4
    « Much better than expected »

    I was a little worried when I read the reviews especially about the area the hotel was in but I had no problems and did not feel uneasy there. Having been on a long road trip in California I spent my last night here. On arrival there was complementary coffee, cookies and chilled water flavoured with orange which a nice way to begin. There was ample free parking, most of which was underground this should not be taken for granted especially in the LA area. On arrival I asked for a quiet room as we had a long journey home ahead of us, we were placed on the 4th floor at the rear of the hotel. The room exceeded my expectation and was very good value. The king sized bed was very comfortable, the room was dark at night (which is a failing of many hotel with poor blinds/curtains) and the air con worked well although it was a bit noisy. I had one of my best nights sleep on this holiday. The breakfast was nothing special but more than adequate and I would happily stay there again.

 

Getting to the hotel ...

All directions
·From: Interstate 710. Exit at the Pacific Coast Highway and travel south to Long Beach Boulevard to the BEST WESTERN of Long Beach. ·From Interstate 405. Exit on Long Beach Boulevard, then travel south 2½ miles to the Pacific Coast Highway to the BEST WESTERN of Long Beach.