BEST WESTERN Seraphine Kensington Gardens Hotel,  Londres

3.5/5  - based on 408 guest reviews.
9 Kensington High Street, W8 5NP, London, Great Britain - See map
+44 02073682222 +44 02073682221

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Onsite laundry
    Onsite laundry
TripAdvisor Traveler Rating
based on 411 traveler reviews
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The BEST WESTERN Seraphine Kensington Gardens Hotel, a modern chic hotel, is in Royal Borough of Kensington and Chelsea in central London. It is conveniently located opposite Kensington Palace on Kensington High Street. Kensington Gardens and Hyde Park are also right opposite the hotel. Royal Albert Hall is five minutes' walk away and a short bus ride connects to Harrods and Oxford Street. Ideally located in central London, this modern intimate, chic hotel is a perfect choice for either a pleasurable holiday or business trip. All rooms are tastefully designed keeping the functionality in mind. The unique interiors and color scheme provides a perfect setting and its personality. Enjoy your stay.

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Room 1

Guest reviews


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based on 411 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
98
Verygood
 
168
Medium
 
82
Poor
 
29
Horrible
 
34
Business Business 82
Couples Couples 175
Family Family 42
Friends getaway Friends getaway 42
Solo travel Solo travel 51
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Seraphine Kensington Gardens Hotel,Londres
  • 4
    « small »

    not bad hotel i think all hotels in London are small but this hotel are good heated not bad breakfast nice nespreso coffee but small bed small rooms small cabinet shower no view and from street side there is noise at night from the bars .

    3
    « very good location, not 3 stars »

    but not nice. Very difficult to find as the reception is on the first floor and the entrance is narrow and the sign high up on the bulding. You have to carry up your luggage , the staircase is narrow and steep. Room was quiet as it had the Windows off the main road but so tiny! Even for London! There was a luggage rack but no room to open it. I was travelling alone and I missed the comfort of a better Hotel like nice and helpful staff, some friendly advice etc. Continental breakfast was ok, 3 stars too much, I would say 2 star

    4
    « Its ok but nothing special »

    Room was big coz I had a junior suite. It was very clean and served free water and coffee. In general the hotel is strange since the entrance is very small and the reception is on the first floor. Good wifi, very poor breakfast. Its ok but quite expensive.

    3
    « Not bad really »

    This hotel is sort of ok. Not as bad as some of the awful reviews it gets. Good location, friendly staff, clean rooms. Rooms are very small however and the place needs a general refresh. You get what you pay for in London!

    2
    « Definitely not a four star hotel »

    This hotel was promoted as being a four star hotel. This is a two star hotel. The hotel has a great location on Kensington High street. There is no lift serving street level. the staff do not assist patrons bring suit cases up the steep and narrow stairs. the bedrooms are too small for two people. there is nowhere to leave ones personal belongings. We were tempted to put the chair out on the landing to make more room in the bedroom. the shower was even smaller. The basin was so small that when i spat out after washing my teeth, i missed the basin because it was almost non- existant. the shower is jammed up by hard water and sprays in every direction. there is no instruction on using the shower- which resulted in the rain shower covering the whole room. Breakfast was good.

    1
    « Avoid this place »

    Felt like Clbrtwewill's was writing my review (wish I'd read it before). Roaches, ridiculously tiny rooms and bathrooms, terrible breakfast. At 6'2" I didn't fit the single bed, neither the shower nor the toilet. That was it. No roaches, yet. Then the "funniest" thing happened, when I approached front desk for a bigger room. Front desk guy literally told me the only way to get a new room was to tell management I've found roaches in my room, and he was going to confirm the "story"... WOW!! They moved my luggage to the "new" bigger room and I went out for the day. Upon return, surprise, surprise, roaches in the new room!!! At $200 per night, non-refundable, I was VERY upset and mad at my travel agent, that really messed up. Don't waste your time and money at this place.

    4
    « Good Location forOlympia »

    I stayed here in September whilst on business. This hotel has a great location if you are visiting or exhibiting at Olympia. Located at the end of Kensington High Street, you can easily reach the exhibition halls by foot or (if you've heavy bags) by bus - there is a bus stop right outside the hotel. My room was a single room, so fairly compact but more than adequate for a one night stay. It was clean, there was a comfy bed and had all the amenities you needed including tea/coffee in the room and toiletries etc. I was lucky to have a room on the back, so it was incredibly quiet - would ask for this type of room again. My rate included breakfast, which is continental so choice of fruits, breads, cheese etc. OK, it's not the best breakfast you'll ever have but it's more than adequate to start your day. I would stay here again as it's reasonably priced and convenient for Olympia.

    3
    « too small rooms - too small and slow elevator - lobby at 1st floor u must take the stairs with ur heavy luggage »

    i m old lady i carried my luggage up stairs as the lobby in 1st floor - elevator is very slow and carry 1 or 2 max and no one inside hotel help us they insisted to take my visa no inspite reservation was completely prepaid

    3
    « Small rooms but okay otherwise »

    Nicely located near Kensington Palace. The rooms & washrooms are tiny but clean. There is a clear effort to be modern but wifi was rather unreliable. Overall I would recommend if you don't plan on resting up at the hotel mid day.

    1
    « Avoid this hotel!!! »

    Summary: We stayed one night in this hotel (of three), checked out on day two after changing rooms and discovered roaches in our "new" room. The concierge was supportive of our request following our first night in this hotel to change rooms, and offered to change our room again once we discovered bugs. However, my husband and I were both ill during our trip throughout Europe and ended up moving to a five star hotel across the street for better comfort (and less roaches). Both rooms we received at this hotel (Best western) were very cramped, ragged carpet, double bed, and dirty. Also, a warning that there is no elevator/lift between ground floor and concierge at this hotel, the entrance is not secure. You will carry luggage up two flights of stairs independently prior to check-in. First night: Hair in bed upon check in to initial room, Flat sheet was at the foot of the bed crumpled. We requested an additional blanket and received a dirty duvet with brown (looked like feces) stain and also black (looked like dirt or grease) marks on it. We received additional pillows upon request that were torn and did not include a pillow cover (just the bare pillow). We did not complain and went to bed because we were both ill and just desperate to sleep. It was so uncomfortable though and we joked about moving across the street at this point, however, because of uncleanliness of room (even dust on the over head lamp! a complete layer of it! ew!) and street noise. Second day: requested new room because of street noise. Agreeable concierge. Concierge moved our luggage. We requested facial tissue upon waking in the morning, concierge agreed, tissues never arrived, we had to ask a second time. We went out for the day and upon return discovered 5-6 roaches in our new room, small. My husband located several others (larger) in this room. The room was not facing street side. We checked out. We were issued a refund for the remaining two nights of our stay after emailing photos of the roaches to the hotel concierge.

  • 5
    « Good value for money »

    This hotel is in an excellent location you have to keep an eye out for the entrance door, yes as mentioned before the stairs are narrow and steep, but the hotel is clean tidy modern very nice shower, comfy bed, no noise and was a very reasonable price and the staff are very helpful and polite. If you are looking for a short stay at a good price and excellent location then this is the one for you.

    2
    « Average »

    The only reason to stay here would be the location. Only a few blocks to the Bayswater station, across from Kensington Park, and close walk to numerous lovely restaurants. If you have any mobility issues, look somewhere else. The stairs are rather steep and narrow. Room is tidy but hotel overall is rather run down. Entrance is a bit tricky with luggage as check in and lobby are upstairs. Breakfast is alright, but much better options, even the Whole Foods supermarket has better food.

    5
    « Good hotel - excellent location for Proms in the Park »

    Excellent and well located hotel. The room was modern, tidy and clean with modern bathroom. Finding the hotel was quite difficult as it is just a doorway in-between shops so get the hotel to tell you which shop it is next to. Great location for Hyde Park festivals like Proms in the Park.

    1
    « Great location but needs TLC! »

    Just a doorway announces your arrival. Not easy to find. Can't leave your luggage downstairs to check in as it would be stolen. Reception is on 1st floor no offer of assistance from staff. Room was on 3rd floor - had to ask if we could use the lift, not sure he was happy about that. Room was clean but bathroom light was broken. We stayed 2 nights was still broken when we left even though reception kept mentioning that they knew about it. Had to ask twice for toilet paper, felt like we should be buying our own. No hair dryer. Good points great location- Big Bus at the door & Kensington Palace across the park.. Bed was comfy and room was clean. Don't think I would stay there again

    1
    « Stay somewhere else »

    Emirates driver had difficulty finding it (we fly Business Class). Guess he does not have many passengers that stay here. Assess is by 2 flights of steep stairs and no lift to 1st floor reception. Shower door would not close properly resulting in the floor flooding. Water temperature fluctuated when showering. Carpets in threads. Very small room. Had to walk sideways between end of bed and wall Guests internet was an old computer running XP. It did not work properly. Web picture look good but reality is very different. Air conditioning in room broke down several times a day! The greedy operator has neglected maintenance. Reviewed as 4 star. Must have been reviewed by the operator or his friends. A more accurate rating would be 1 star. Very bad value. Would not stay there again. I now have little trust in the reviews on TripAdisor, other web booking sites or Best Western.

    5
    « Great location and service »

    We enjoyed our stay. We liked the location, with restaurants and shopping close by, and access to the tube about a five minute walk away. The breakfast was decent, and the rooms were adequate. This was our first trip to London, and found this hotel to be a reasonable place to stay, yet close enough to access many attractions via the Tube.

    2
    « Bad experience »

    The hotel is very run down. The room was very small. The bedding and the bathroom were clean and the location is fantastic but that is where it ends. There is no lift on the ground floor and we faced a long stairwell- with an old unclean carpet- not a good beginning. We had to ask for assistance with our heavy luggage. The reception/ kitchen is very ordinary - the manager on duty was friendly. We were given a room on one of the top levels. The elevator was unclean , extremely slow and clunky. The toilet seat was broken and only 1/4 roll of toilet paper was available...and an empty box of tissues. We expected these items to be replenished the next day but that didn't happen . We had to ask twice. The curtains were faded and hung off the hooks. The vacuum cleaner remained in the hallway outside our room for the duration of our stay (6days). The breakfast room was not inviting... the breakfast was served between 7 and 10 am. Every morning my husband would help himself to the cereal, canned fruit, toast and tea and have his breakfast and be out. One morning he was running late. He left the room around 9.45... It took 5 minutes for the lift to come up... Another few minutes for the lift to take him down. By the time he walked into the breakfast room it was 9.57. He was aware of this and hurriedly helped himself to the cereal...the woman who runs the breakfast cleared everything away before he could get to it and barked "breakfast ends at 10".... She then sat down to enjoy her own cup of coffee and a muffin.

    5
    « A great little place »

    When we arrived the staff were more than happy to let us drop off luggage. When we returned, we were given a room that had not been cleaned by mistake. The manager couldn't apologise enough and upgraded us immediately to a lovely room. We were very satisfied with it and the stay was comfortable. We would return because of the location and the pleasant staff :-)

    2
    « OK »

    Just returned from a two night stay. Booked with my partner for a sightseeing trip. On arrival, we discovered that our room was tiny with a very claustrophobic bathroom. However, it was clean and had air conditioning which we needed as the weather was very hot.The toilet flush was broken so we informed reception and, in their credit, they fixed it very swiftly with a brand new part. During our stay, there were two fire alarms (one late at night which woke us up!). We also had to inform reception that the water was off and we were unable to get a shower. We were told that we would have to wait half an hour and on its return, it was cold! Breakfast is served in a very small room in the reception area! No hot food, although this did not bother us and the selection was adequate. All in all, OK for two nights but I don't think I could spend a longer time there!

    5
    « London sightseeing.. »

    This hotel is ideal for a family visit to London.. Staff are friendly and helpful, Rooms are small but very comfortable and a compact bathroom , breakfast is good with a good selection, hot breakfast can be ordered at an extra charge... This hotel is very central for touring London , Kensington high st has some beautiful restaurants to meet all budgets and a great selection of good shops. There's a lovely little pub just a couple of doors away(the Goat) ideal for a little refreshment after a day's sightseeing, it also serves very good food..Kensington palace and gardens are literally straight across the road . The Royal Albert Hall is a 10 min walk away as are the history and science museums. Harrods is 5 min ina cab approx 7stg.. Bus stop directly across the road , 1 change directly into central London ..sightseeing big bus stops just outside door.. Overall this hotel is very good..

  • 3
    « Could be better »

    Tucked away on Ken.high street above Nandos it boasts a good location.room was clean and offered all you need as a bloke travelling alone .swerved breakfast as you are on top of one another and the food is forgettable .one gripe .my tv did not work .as I was there 2 nights I wanted sorted.reported it first thing mon.morning on my return on the evening no one had done anything about it .i gave the another 2hours to sort it .nothing done ,just a lot of arm waving and blame to staff that were not there .rubbish service .

    3
    « Mostly good, minor issues with reception »

    Rooms clean. Shower worked well. Shampoo provided. Bed comfortable. Small, but under £100 in central London so that is to be expected. Continental breakfast solid, albeit with cold cuts instead of the sausages/bacon you usually get at BWs - still able to make a decent sandwich (cooked breakfasts were available at charge, I think). Close to an underground station and some decent pubs and restaurants. The receptionist was a bit of a mixed bag though. He was there at our check in and check out and understanding about a small check in issue we had. However, advice to future travellers: reception coffee is not free except for at breakfast (although he made it before he deigned to tell me that it cost £2) and although there is a security camera, the front desk has no-one at it for periods (we waited 10 minutes for him to show up in the afternoon) so your bags are not really secure in the lobby if you arrive early and want to go back out before checking in.

    1
    « Please, please, don't stay here! »

    If you are visiting London, please do not stay at this hotel, it will ruin your stay and will give a bad impression of the hospitality business in general. The gentleman behind reception on my arrival was openly hostile when I queried his request for photo id and a credit card (the room was pre-paid and I have never had this request at any other Best Western hotel). He placed my bank card in the reader and put £10 on without any explanation and then became more hostile when I questioned this. The rooms are hideously cramped, I had less than a foot gap between the foot of the bed and the wall so if I wanted to get to the other side of the room I had to climb over the bed! the windows don't block out any of the noise from the road at the front and the air conditioning is so loud that I thought that either the shower had come on by itself or there was someone vacuuming outside the room door! The breakfast is basic and has a very limited range. I suggest that the other Best Westerns in the Kensington will be a much better choice and have friendly staff with suitable rooms! I have previously left a 4 star review for the Cromwell which is similarly priced! Do not stay here, I won't ever again!

    3
    « Very good............but! »

    The hotel was spotless (we had a double executive room). Small room but very well appointed. Tea/coffee, wi-fi etc. Noise in our High St Kensington facing room virtually intolerable until 3am. Cold buffet breakfast adequate but I did enjoy the limited cold meats and cheese. First floor reception (accessed by stairs) not an problem (even with knackered knees and a case :-)).

    2
    « Would not stay here again »

    The hotel has a great location but little else positive to say. The man on the check in desk was so rude and unhelpful. I stayed 2 nights while on a course. I had a single room that was tiny, you struggled to get round the bottom of the bed to to reach the window it was that tight. The bathroom was fine and clean. Far amount of noise from the road. I would not stay here again.

    4
    « Great hotel! »

    I was surprised by this hotel. Although at first is complicated to take the stairs to the lobby with your luggage, the size of the rooms is pretty good for London and has a great location! Not that far from the metro station (5 min walk) and right in front of Kensington Park and near many restaurants an shops. (bus station just in front of the hotel) Breakfast is ok and staff is super friendly.

    1
    « Credit card billed 15 months after my stay »

    Not a great hotel . But in a good location for exploring the West End. I paid by Best Western gift vouchers, and was billed to my credit card 15 months after my stay. I questioned this with the manager who was unhelpful . He had no explanation as to why ...and just kept re-iterating that he is allowed to charge my card. I have complained to Best Western directly ...who have spoken with the manager and fixed the problem...Best Western Rewards main phone line could not of offered better service....Fingers crossed that my refund appears !

    1
    « Horrible, smelly, dirty..... »

    I have stayed in some not very good hotels in London on business, but this takes the rancid biscuit. I am embarrassed, as this is the hotel that gives London its bad reputation for accommodation with foreign tourists. Carpets were REALLY dirty, the lift was scary (the receptionist actually intimated I might prefer to take the stairs despite my heavy load), my room was dark and smelled like sewers (see the delightful view from my window in attached photo), the shower fell off the wall and perhaps most disturbing was the fact my pillows had no pillow cases........GROSS.......Anyway I don't usually complain openly on tripadvisor, but when I approached the duty manager he confidently assured me in his 6 years in service he'd NEVER had a complaint. Hence this warning.

    4
    « overnight weekend stay »

    booked this hotel has attending a concert in Hyde Park. Good location about 3min walk to Kensington High St tube. Small front to hotel and a few stairs to climb to reach reception. Rooms were clean small but adequate for our needs. Tip is to request a room at the back as rooms on the high st can be noisy with traffic and late night revellers. Breakfast is continental but ok. Next door is a pub called The Goat its the oldest pub in Kensington. Good choice of drinks and also serves food. Hotel is in a good location to reach lots of London but don't expect anything too glamourous.

    1
    « One to avoid »

    Good location but no lift to 1 st floor reception so if u have any suitcase or luggage it's a sweaty hike to get to reception , basically hand luggage only as the rooms are tiny you can't even place your case unless on the bed .anyone tall over 5.ft 10 will be very cramped . It's basically a small box room with shower and loo . Room on the front are excessively noisey every truck , van , bus and loud talker during the night despite being double glazed is heard then the bins collections at 6 .am too so a sleepless night guaranteed . It was clean and wifi was good . Many Better value and larger roomed hotels close by like citadines so much better and similiar priced .

  • 4
    « What a fantistic location »

    Well what can i say, after all the bad reviews this accommodation had we turned up here with a lot of bad vibes BUT what we found was a very comfortable room with an ok bathroom. Yes, i did find some mould on some lower tiles but same in other hotels. We found the staff to be over and above helpful. This hotelnis close to all you want if you want to walk and the othe stuff is a Tube ride away as the station is just down the street. Breakfast is continental but ok after 8 wks of full breakys. Over all this is a good hotel.

    3
    « Just OK »

    I was staying at this hotel for three nights for business. It is very well located for London attractions and the tube network but for my purposes it needed to be very close to Kensington Gardens, and a restful place to have a few hours sleep each night. The welcome I got on arrival was not warm or welcoming, a gentleman checked me in whilst on the phone to someone else. The room was small, although in London I think most are. I had booked through a third party as they had no rooms available direct and I paid £150 a night so I was expecting a little more. The shower was in pieces, and fell on my head the first time of using. The bed was comfy, the room service was great. There were bottles of water left for you each morning and tea/coffee facilities there to be used. Customer service and attention to detail on the rooms needs to be improved. Book for location but don't expect the earth.

    4
    « Good location and value »

    booked as very close to Royal Albert Hall - slight problem with rooms, however duty manager politely and quickly changed our rooms to suit our needs and booking made - good continental breakfast selection - we will return soon

    4
    « Good value for money stay. »

    My husband, daughter & son-in-law stayed here in order to visit the Albert Hall as it is within easy walking distance. It offered good value for money, with a continental breakfast included. The rooms are small but very well equipped, with air-conditioning, clockradio, power shower etc. All you could need for an overnight stay really. The staff were all very friendly, helpful & efficient. Nothing was too much trouble for them- Thank-you.

    3
    « High Street kensington »

    Chose this hotel due to location as I was in London to see two shows at the Royal Albert Hall. Hotel is situated right on high street Kensington and about a 10-12 minute walk to the RAH, which was perfect. Tube Station is about 5-7 minutes away as well. I reserved a single since it was going to be a short stay. Room had an odd lay-out--not your normal "square room" but more of a triangle with the narrow point being the door. Kind of tucked away in the corner, so if I would have had a full suitcase it may have been a tight squeeze, however for a short stay for one person, room was adequate. Room faced the High Street so did get street noise but that's to be expected due to hotels location. I'd stay again if visiting London specifically for a show at the RAH -- but probably would reserve a bigger room.

    4
    « nice »

    our stay in the hotel was memorable one.breakfast was good nice front office staff especially Mr Allaine who was very helpfull location was excellent really had great time though rooms were small it was ok

    4
    « Very nice hotel »

    The BW Seraphine Kensington Gardens hotel is very nice indeed. My room was spacious and extremely comfortable. The staff were very helpful and professional. The breakfast was nice. The hotel location is excellent being on Kensington High Street and very close to Kensington Palace. There are plenty good restaurants within easy walking distance and transport is perfectly adequate. I would recommend this hotel to others.

    3
    « Adequate »

    Stayed here for 1 night on a very hot day in London. Guess I got lucky but having read earlier reviews as soon as I got in I turned the aircon to max and ensured the double glazing iwas shut - my room faced onto High St Ken so you will get some noise if you don't! Whilst the room was clean, the shared areas especially the hall/stairs were not with leftover cutlery, butler satchels etc

    2
    « It used to be great so what went wrong? »

    I stayed here several times and was really happy with the location and the standard and good prices but something has changed, maintenance has stopped, the carpets are frayed, the shower and toilet broken and the cleaning standards have dropped. I mended my own shower and easily washed the mold off the wall so why the staff are not doing this is a mystery.. must be a management issue or change.

    2
    « Very small hot room »

    We stayed here after a show at the Albert hall. Very disappointed. Room small, window wouldn't open and bedroom like a sauna. Breakfast poor. Overall not good value for£150 a night. Room was clean and staff were friendly. Would not stay again.

  • 5
    « Just the job »

    Hidden gem. Small but in a perfect location for a visit to the RAH and the restaurants of Kensington. Inexpensive, clean, well run by very welcoming staff. Would thoroughly recommend. I'm sure there are bigger and more expensive places to stay, but for a night or two this is in just a perfect spot.

    3
    « noise from the street »

    I had no problem with the staff . Hotel reasonably priced and in a central position. I do not think it should be prefixed by 'Best Western' as I have stayed in this chain in many countries and the standard is usually much higher than this. I can only implore people NOT to book a room on the front as the street noise is horrendous. If you are on the first floor you not only get the buses stopping outside but also loud noise of people shouting and laughing well into the night. I was in tears through sleep deprivation after 2 nights there.

    3
    « Great location for Royal Albert Hall. »

    Stayed here on 27th April 2016 for one night as it is close to The Royal Albert Hall to see radio 2 folk awards. Room was small and not that clean but ok for one night. Good points are that RAH is within walking distance, about 15mins, and the Italian resturant next door is brilliant and reasonably priced. Hotel is advertised as 4star but i would only rate it with two. Its right on Kensington high street so good for shops and opposite is Royal Kensington gardens, good if you like open space ! and away from traffic !! Bus stop right outside front door and attractions like Natural history museum is 20min walk. Black cab from Waterloo station was £20 and on bus considerably cheaper, but taxi easier.

    3
    « Great Location, Disappointing Staff »

    I stayed twice in May (with a trip to Ireland in between). Hotel was so beautifully located - bus stops both ways right outside the door, gorgeous Kensington Gardens across the road, and walking distance to some other great locations. Room was basic, and fairly small (single room only), but was perfect for my requirements - clean and for sleep only really. I was let down though by unfriendly and borderline rude staff members. On my second check-in the gentleman who served me was much friendlier, but my first impression has stuck. If not for location, I would not stay again. A smile goes a long way.

    3
    « Great location, okay hotel »

    I had the pleasure of traveling to London last year and chose this hotel. For a Best Western, it is nicer than my memories of Best Western in America. Of course there are different amenities because you're in Europe (smaller beds, rooms, most people use the stairs and not the elevator). The hotel was not spotless, but also not dirty. To start, my room was a furnace when we arrived. I specifically chose a hotel with AC because I like to be cool, and I literally sweat the entire time I was in my room. The front desk was rude and annoyed, and assured me that the AC was working. I didn't persist too much because I didn't want to be that American. Also, I didn't plan to spend a lot of time at the hotel, but rather around London. I was in a corner room and the windows were fantastic. The hotel is on Kensington High Street, which is very busy, and I heard all of the noise. The things about traveling to London is that you're so tired by the time you return to your hotel that noting is going to keep you up, whether it be the heat or the street noise. Close access to the tube and tons of cabs available when you walk out of the hotel. Not many great restaurants in this area (with the exception Kitchen W8. Wow!) and a hole-in-the-wall diner down the street with a delicious English breakfast. This is another hotel that is good for people traveling on a budget. However, as a travel agent, I do not know that I would recommend this hotel to my clients, simply because the front desk staff was rude.

    3
    « Good location, fine hotel »

    Nice, small, very affordable hotel in Kensington. Good location (close to the metro station), with many nice shops are around the corner. Clean and nice rooms, but a bit small (and it got a bit hot, since the aircon was not working). Breakfast was included, but not worth trying out.. I could easily stay here again.

    3
    « It's good but few things need TLC »

    Stayed here for 3 nights using tesco vouchers for part of the stay. Hotel is small and in a great location. Beds are doubles (not great when used to king size) but comfortable. Bathroom is tiny, my hubby is an ex rugby player and struggled to sit on pop and close the door. Shower could be great if the head was given TLC to remove limescale and let all the jets work, we rubbed over ours and it made huge difference. Shower tray also needs TLC where enamel has become chipped Breakfast was adequate given size of hotel, would recommend my Dutch house just round the corner if you want something different

    4
    « Pleasant hotel in a great location »

    The hotel is close to the tube, and to Kensington Park, making getting around London quite easy. The room was clean, and the daily breakfast was good. My only concern was the flight of steps we needed to climb before getting to Reception and the lift. I liked the exercise, but my husband has a bad back, so this was a struggle for him. Would stay here again.

    3
    « Excellent location, small and clean »

    Stayed for two nights when running the London marathon. A small, clean hotel on a bustling high street and located close to Hyde Park. Few minutes walk to the nearest tube station. Stayed in a single room which was small but was fine for my needs. Would definitely stay here again.

    4
    « Great location »

    the location is really good, room was very clean and staff friendly and polite. Easy to reach the most sightseeing places. My room was quite small, good for a short stay but for longer i would ask for a bigger room.

  • 4
    « Nice hotel. great location »

    The hotel is well located just across Kensington gardens. A few minutes walk from the High Street Kensington tube station. The windows could open only a little it as the window is inside another window, probably to block the street noise. The room is small but the shower is good size. everything is clean and the breakfast is really nice.

    4
    « A nice little hotel in a good location »

    This nice and clean little hotel is a few minutes' walk from High Street Kensington tube station and therefore convenient for exploring the city. The check-in was efficient and the wi-fi worked really well. Our double room was tiny compared to many others, but it was cosy and clean and completely sufficient for us two. The bathroom wasn't huge either but again, worked for us. There's also a safe in the room. There was a kettle and complimentary tea, coffee and biscuits as well as complimentary water bottles every day. This was a really nice bonus. Our room had windows that opened to Kensington High Street and as it is quite a busy street, I recommend ear plugs. The breakfast was sufficient but there are no cooked options, just a selection of bread, toast, yoghurt and cereal as well as coffee, tea and juice. Not the best I've ever had but a good start for each day. The hotel is practically across the street from Kensington Gardens and Kensington Palace. There are a lot of nice restaurants and pubs in the neighbourhood. There's a bus stop right in front of the hotel. I loved the fact that there was a lot to see within a walking distance and it was easy to head to town centre. I would definitely stay here again.

    1
    « The worst hotel room I have ever stayed in, anywhere »

    I chose this hotel as it was close to the Royal Albert Hall. When I arrived I was told that the room I had paid for in advance was not available and the only room left was in the 'loft'. The room was in fact in the attic (accessible by a narrow flight of stairs) and the manager insisted that it was still the same price as the standard room (which is what I had selected and paid for in the first instance). The only alternative I was offered was the 'possibilty' of a room in another Best Western hotel further away. As I arrived at 3pm and had to be at a function at 5pm, I had no choice but to take this room. The room is ridiculous (I am surprised it passed planning laws). I am 5 foot tall and the only space I had to stand up straight was a strip approx 1 foot wide by 10 foot long as the roof slanted on three sides. I constantly bumped my head, the bathroom was tiny and it was very claustrophobic. That night it rained and the sound bouncing off the roof was so loud, I was awake for several hours. When I complained to duty manager the following morning, he insisted that the manager would be in touch with me to discuss my dissatisfaction, but s/he hasn't. In addition: when I arrived the duty manager insisted I could not walk to my function (right beside the Royal Albert Hall) as it was at least 20 mins away (it was an 8 min walk away); there was no remote for the TV and the windows were filthy (blinds pulled down to mask the fact). I've stayed in London many times in much nicer hotels for less money and with far better service. Don't waste your money.

    4
    « Great! (as I had a suite) »

    Stayed here for 1 night as was exhibiting at a show in the nearby Olympia. The Hotel is above a Nandos Restaurant, therefore a small entrance door and no grand entrance. Reception/Bar is compact but suffice. My colleagues who stayed the night before had recommended I request a room at the back, sue to the noise levels from the front. I had booked a single room, so not only got a room at the back, but got what felt like a Suite, it was a very large room, great large shower etc. Breakfast is continental, but more than adequate. The bar is literally a fridge behind reception but you can sit out in the main bar/breakfast/reception area and have your drink.

    4
    « Not much to complain about here :-) »

    This is an excellent little hotel. The entrance is only a narrow doorway with stairs to the first floor reception. Some reviewers have complained about this but I really can't see what the problem is, although it's not suitable for wheelchairs users or those with mobility concerns. From the first to the fourth floor there is a lift. Someone has also said that the entrance is on a side street! No it isn't, it's on Kensington High Street. It could be easily walked past, but it's certainly not up a dark street. Rooms are spotlessly clean. I stayed in a single room, which yes was small, although I have stayed in smaller, but it was perfectly adequate. Plenty of storage space, a safe that you don't have to pay for, hairdryer, tea and coffee facilities. The bathroom has a power shower, heated towel rail, even a self closing toilet seat!! Each day there was also a complementary bottle of water which was great for when you're out and about. Breakfast is continental. Lots of different teas and coffees to choose from, white and brown bread for toast, croissants, little cakes, jam, marmalade, butter, margarine, hams, cheeses, cereals, fruit juice. You can have as much as you want, and it sets you up for a day's exploring. The hotel itself is across the road from Kensington Gardens, at the palace end, the Royal Albert Hall is a very short stroll away, as is the tube station - circle and district lines - the V & A is a 20 minute walk, with Knightsbridge and Harrods not much further. Lots of good places to eat up the High Street, with a great tea shop just off it. I'd fully recommend this place if you're looking for a clean, no nonsense hotel, and aren't bothered about not having a swimming pool, or a gym or restaurant, or bowler hatted porters. Nothing wrong with all of that of course, but you do pay for it within the price. Visit and enjoy London. You could do much, much worse.

    5
    « Nice stay in good location »

    Up some stairs off the street is a small hotel.Perfect for a base if you are tube hopping or visiting the Royal Albert Hall ! lovely little clean room,well equipped,pleasant staff and a lovely fresh breakfast with a good choice of teas and coffee.

    5
    « Perfect Business Stay »

    Hotel perfect for a short business stay. Location is excellent being near the tube station but scores high on what is required on a business stay: a) Neat, clean room. b) Good in-room wifi reception, an absolute must whch so many hotels fall short on. c) Great shower. d) More than adequate continental breakfast. Will definitely use again if in the area.

    5
    « Great hotel »

    Booked on a website for last minute booking, and it turned out a lovely hotel. Tucked between shops not a imposing one but a small boutique hotel. Arrived past midnight and Staff were very efficient and they helped with my luggage. Breakfast was continental but not too bad.

    5
    « Jewel in C London »

    Stayed here on a business trip to London, must stay fantastic location right on the corner of Kensington gardens. Staff really helpful, rooms were a bit tight as any central London hotel but the decor was themed. Above all the hotel serves Nespresoo, then what else? would definitely stay again and recommend.

    1
    « Worst Hotel in LONDON! »

    So my girlfriend booked a Double room for us at the Olympia Branch. We got there and they had double booked, so sent us up the road to the kensington Gardens hotel.. Crisps on the floor at the reception then we were sent to a dirty room where the door was wide open. Towels on floor, stains on bed, just rancid. We complain and we receive NO apology. Young Ravi (Man on desk) then sends me and my girlfriend to a SINGLE room with a SINGLE bed, bear in mind we are couple and I'm 6ft! We both have an awful sleep, and to be frank the room was not clean. Hairs and pee stains on toilet floor. No towels, and the bed did not even fit in the room. In the morning we demand we have the difference back, seeing as we paid for a double and got a single! The manager - Yogesh I believe his name was, refuses and tells us that's what we booked. Ravi conveniently did not log our original booking on their computer and we only get £10 back as a good will gesture because we showed him the email booking confirmation on our phone. Genuinely the worst service in a hotel I've been too. Highly unhygienic, and I recommend this hotel to NO ONE. I will be complaining further.

  • 5
    « worth staying »

    Great location- close to the metro station as well as bus stop; many nice shops are around the corner (for example,Whole Food Market). Friendly staff. Breakfast was included. Very affordable for the center of London.

    4
    « Great little hotel in central London. »

    Booked at the last minute due to late confirmation of business meeting in London and I was agreeably surprised. My room was very spacious indeed and very clean and sported a view on Hyde Park. The staff were all very courteous. Breakfast (continental included) was also good, with limited options but enough for my taste. Only thing I didn't understand was that I was obviously in a handicapped accessible room but you have to go up a whole flight of stairs in order to get to the elevator and then down a further few steps to the room. Mystery...

    5
    « Great little hotel »

    Compact and neatly organised hotel. Located at the beginning of Kensington High Street. Just a glass doorway between two great, reasonable restaurants. Two minutes walk from Kensington High Street. Walking distance to The Royal Albert Hall and The Natural History Museum. 20 seconds to Hyde park. Near to all the shops you would ever need, food or retail. Underground. From Euston, Victoria line southbound. Change at Victoria onto the circle line. takes about 30 minutes in total. (check out the Oyster cards for travel on the tube. Saved a fortune on getting about) Hotel was very clean and tidy. Nice décor, modern with a contemporary twist. Reception was easy. Two minutes to book in then shown to the room. Nice clean, fresh smelling room. Decent size with plenty of hanging and drawer space. Wall hung TV Clock radio and water and tea/coffee facilities. Wifi and safe included. Good compact Nice and warm. Well glazed , Couldn`t hear the main road outside so had a great nights sleep. Bed was large and comfortable. Shower was hot and powerful with an bathroom with decent towels and bathroom minis, soaps etc. extra portable shower head. Everything worked (hair dryer, radio, TV and Wifi) and was as new condition. The room was turned over everyday and cleaned. With renewed coffee/tea facilities and bottled water also. The continental Breakfast was great. Breads, toast, cereals, jams, mixed meats and tea/coffee, fruit juices and milk (Well over and above of what I expected). Room was well lit and clean. The waiter was informative and willing to please. Overall a great experience and will go again. Only Negative is the stairs. Not suitable for wheel chairs. There is a lift but only from the first floor onwards.. If you struggle with mobility this is not the place for you.

    3
    « Good location »

    Good location right across the road from Kensington gardens, does advertise parking which the hotel doesn't have and also states that they are 0.5km from the natural history museum, it's a mile and a half away. The room we stayed in did appear to have fresh bedding but it wasn't hoovered. On the positive you do get a continental breakfast included and free wifi and coffee and tea making facilities.

    3
    « Very small and a little rough around the edges! »

    It has been noted on a number of previous reviews that the rooms are small, but the truth is they are tiny! We started are stay with a brief spell (10 mins max) in room 304, the room was tiny, smelt funny and the bed frame was broken! Having run to reception they then moved us to room 204. Again this room was tiny and once you get two people, a suitcase, and 2 bags in the room you hardly have space to move. One of us either had to be on the bed or the bathroom whilst the other got dressed, as the space next to the bed was only big enough for one person. The gap between the end of the bed and the wall was no more than 10", with a desk unit touching the right hand corner which created an obstruction and for those less nimble or larger than me would be an issue, as well as a safety hazard! The bedding (sheets), towels and overall cleanliness of the room was very good, but this was let down by the marks on the shower try, mould in the grouting and nasty nasty stains and crusty marks (I dread to think what bodily fluid it was) on the bed throw and cushion! If the hotel should do one thing it is get rid of the finishing touches as they really make the good turn bad! Breakfast is very simple, if you want a Full English you have to order this the day before at an additional cost of £9 pp, but this is not mentioned to you at reception and we only found out the day we were checking out when in the lift! However, Breakfast was very simple and the food was adequate (more variety would be better). The staff have a strange way of cleaning the tables, rater than using an anti bacterial detergent spray which cleans etc. the staff instead use furniture polish, which as far as I'm aware does not kill germs etc. but does give a lovely finish to the tables! Staff are all very polite and are helpful... At first I was not very impressed with the guy on reception as he did really have a welcoming attitude, and at first started to annoy me as he was asking for ID a Passport or Driving Licence neither of which I had, and rather than say just confirmation of you booking would be enough (which apparently it was) he was insistent on ID! His attitude wasn't the best I've ever experienced, but I have to admit he did do what he could to resolve my initial issues. The hotel as a whole is OK, don't go there with the expectation of something grand... it really isn't, the website photos do not give a true representation of what you're going to get! Yes lots of stylish black and white prints, but everything else is very rough around the edges, dirty carpets, odd smell, mouldy grouting and dirty bed throws and cushions. The other thing which is really uncomfortable is the heat... it was like a sauna most of the time, and even when we turned the Air Con down it was too hot! Blink and you'd miss this hotel from the road! Access is really awkward, once you find the entrance the access from the street to the reception is only a hallway (no wider than 4ft) and 2 flights of stairs (all unassisted with no lift). This would not make the hotel suitable to those with mobility issues or those unable to cary a bag/suitcase up stairs. The one saving grace... the bed although only a small double was very comfortable and was one of the best 2 nights sleep I've had in ages!! If all you want is a crash pad then this could be a solution! I forgot to add, the rooms do not have baths in the bathroom... not an issue to most, however my Partner does like a bath every other day!

    3
    « Mixed Bag »

    The location of the hotel is great, handy for the tube and the apollo is a very short walk away. The hotel its self is very clean and modern. The staff when needed were always helpful and polite. The room was very small which was not a major issue as we did not spend a massive amount of time in there. The fact there was no window (only a sky light) made it feel more like a box though. Breakfast was just ok, nothing spectacular, not a great choice really think an option of a cooked breakfast would help.

    3
    « Great location, small rooms, simple breakfast, no elevator from ground floor »

    For people with disabilities I do not recommend this hotel. The elevator starts from first floor. The rooms are very small, but otherwise Ok. Good medium hard beds. Staff is very helpful. Simple breakfast. Good coffee.

    4
    « Great location, service and value. »

    Great location in Kensington near High St Kensington tube stop. The staff was friendly and printed boarding passes for us. Room was a little small, but clean with free wifi. Great value overall and would stay again.

    1
    « Utterly Appalling »

    Upon arrival at the hotel the clerk mistook our reservation with one that hadn't paid and was adamant that I was wrong for saying I have already paid. He kept showing me a receipt that had been declined and despite me saying that the bank details on the receipt were nothing like my card he still refused to listen. He was rather short and rude with me from the get go. When I showed him my receipt he eventually printed a new receipt and asked me to sign something with any explanation or apology for his mistake. I asked him what I was signing and he just said it was confidential. I noticed on the top of the form I was signing that the rate for the room was over £10 cheaper than what I had paid and so I asked politely if I could have a copy of what I had signed to show Expedia for the best price guarantee promise. He snatched it off me and said no as it was confidential. I asked why something I had signed with my details on it was confidential from me and he got rather angry and even more rude with me. So I asked if in stead I could have something else printed with the room rate on it so I could get the extra money back from Expedia and he just continued to be extremely rude. I felt embarrassed and very upset. I was disgusted by the cleanliness of the room. It looked as if it hadn't been hoovered in months with a large ring of fluff and dust around the edge of the entire room. There were also pubic hairs in the shower. It was also extremely noisy all night from bathroom fans which seemed to vibrate through the entire hotel, which is not at all soundproof. VERY thin walls if you catch my drift. Over all this was a terrible trip. The way I was spoken to ruined my weekend away.

    1
    « VERY BAD hotel »

    Where to start!!!??? This is a hotel with two or three stars! And that's a lot! The staff is horrible and unkind. Room service awful, too! There was a leak in the washbasin waste. I am very disappointed. The room smells disgusting, I could not sleep because of the bad smell and when I asked the reception to change my room, they kept coming up with excuses. I highly recommend that you do not go to this hotel!

  • 5
    « Nice small hotel , great location , lovely staff »

    My daughter and myself stayed here for a one night christmas shopping trip . Though a little hard to find it was worth it when we did . Lovely helpful staff , the whole place smelled lovely upon arrival and the room was faultless , clean and plenty big enough for us . I've stayed in more expensive london hotels but didn't find them any better than this. Definitely will be returning . Many thanks for a lovely experience .

    3
    « Where is it? »

    Struggled to find this hotel- frontage is just a door, then up a flight of worn carpeted stairs! The room was so small we had to climb over the bed to get to the other side. Location was good for the RAH but glad we were only staying one night.

    3
    « Small rooms »

    Location is great, but the rooms were very very tiny although they are fairly clean. As for breakfast, please be advised that it is very limited and advise everyone to have it elsewhere.I will probably stay there in the future because of the location.

    4
    « Good, clean, honest and reasonably priced for London. »

    Stayed here for one night and it is close to everything including shops for some refreshments in the room. It is small, the bar is the reception area, as it is the breakfast bar in the morning but its clean and the rooms are well appointed. I cant complain about the building and service. Reception could present itself with a slightly warmer welcome but that is personality.

    3
    « Location, location and a fakir bed »

    Great Location and great views if you are lucky enough to get a high floor room facing Kensington Gardens. Breakfast is cheap in both senses of the word. Not appropriate for such a hotel. You have to be in a good health condition to go up the first floor to get the elevator. A bit smelly but the worse thing is their mattress: if you are not a fakir you won´t enjoy the experience. They need to be renovated. People are friendly and helpful but they need to invest a bit to renovate their mattress.

    4
    « Great wee hidden gem! »

    My husband and I stayed here for two nights recently and we really enjoyed our stay. The hotel is in a great location, a minute or so walk from Kensington High Street tube station. The high street itself is lovely to walk along, lots of shops and restaurants and as a tourist, I felt very safe. The rooms are small but perfectly formed, just the right size for a short stay. Staff were efficient and friendly. The complimentary continental breakfast was ideal too, compact but well organised in the small reception area. We would definitely stay here again, recommended.

    3
    « Not nice not nasty »

    My wife and I have just spent 3 nights at the Best Western Hotel Seraphine in High St Kensington. We thought with it being in Kensington it would possibly be more upmarket but sadly this wasn't the case. A dirty scruffy carpet awaits you at the small entrance that even the taxi driver admitted that he didn't know it existed. One flight of stairs upt0 the reception with no lift.(the lift starts on the 1st floor ?).The room was tiny but adequate with a recently refurbished bathroom and on a plus point free water and tea and coffee were available with plenty of milk which is unusual.Unfortunately on the 2nd day tea and coffee were replenished but dirty cups were not and on the last morning the cleaner tried to enter the room at 8.05am. The breakfast provided was poor,basically toast cereal with a bit of meat and some yoghurt and fruit.It was just uninspiring.Not the worst Hotel but not the best.

    5
    « Great location... but smallest hotel room ever~ »

    This is an amazing location, in the heart of some of the most fashionable areas to walk/visit in London, and a block or two away from some $1,000 a night hotel rooms. I paid a fraction of that, but be prepared for the smallest room you've ever scene. As long as you don't mind that (I didn't), it's an amazing value.

    1
    « Awful stay and experience »

    We stayed for 1 night- never again! I will outline my issues below- 1- I emailed the hotel prior to staying asking about iron / ironing board facilities, I am still waiting for a response to this email. Very poor communication and customer care. 2- the room (206) was very small, we struggled to even get round the bed due to the proximity of chair in the room, with no where to move it to out of the way. 3- the Windows would not open in the room. 4- the temperature in the room was extremely hot, the air con unit was very noisy and did not cool the rom very well. 5- we couldn't sleep for this noise of the air con unit in the room, or the noise of the hotels air con units on the wall outside our room. 6- the fan in the bathroom sounded as though an airplane was about to take off. 7- we could not get the tv in the room to work 8 - breakfast was continental, we arrived at 8.20am, the room was empty of guests, yet we had to ask for clean plates, cutlery and some bread to toast. 10 - the entrance to the hotel is just a doorway in the middle of a row of shops, once inside the stair carpet is looking worn in several places. I have complained directly to best western, who are looking into our complaint, and have raised with the management, but also advised that this is a franchise hotel.

    2
    « Executive room - really? »

    The entrance to the hotel is directly off street up a steep staircase. On floor one guests can find the bright and airy reception. Check in was a breeze and the continental breakfast offerings as included in the room rate was acceptable. We stayed in room 304 described as double executive room. The room had a great view across to Kensington Gardens.....but that is about as executive an experience as it was. The room was tiny and shabby with stained, threadbare and ragged carpets. We noted our two accent cushions and coverlet were soiled on our arrival and left a note for the housekeeper in respect of this requesting fresh items. Needless to say the dirty items continued to be put back on our bed for the rest of our stay. Disgusting! The chair and small sofa were equally soiled. The bathroom was a disaster zone - tiny dimensions with a damaged shower tray, significant lime scale deposits, mould, missing grout, dirty extractor and split shower hose. Decor wise definitely not to standard for the UK!

  • 2
    « I'm done with UK Best Westerns »

    So I stayed here last night paying through the nose for the room. I assumed due to its excellent location and high price it would be a great alternative to the big well known hotels in the area. I was wrong. Bed was uncomfortable (broken supports on one half of bed) and the bathroom had mild growing up the walls and smelled incredibly musty. Not going to do this again.

    5
    « Excellent location »

    Lovely, clean hotel with friendly staff and a nice breakfast. People moan about the size of the rooms but this is the most densely-populated city in the UK so what can you expect? We couldn't fault it and it was no smaller than any other hotel room in London... or Paris for that matter!

    4
    « Small and comfortable »

    You could easily miss the entrance - but like a little secret when you know where it is. Rooms are small but perfectly formed with lovely photographs of local scenes. Bathrooms are modern and with lovely rainshowers. Hotel is small, breakfast served in the reception area which sounds odd but works well with a nice choice of continental breakfast. Our third stay. Handy for Albert Hall, Musuems, Hyde Park, Kensington area.

    4
    « one night Royal Albert Hall »

    Great location, buses very convenient outside for Charing Cross and easy walk to Royal Albert Hall. Had a room at front looking on to Kensington High Street, on small side but no complaints. Very helpful man on reception when we arrived, but continental breakfast not so good, staff did not keep table stocked without customers having to ask for a glass and napkins etc.

    4
    « A very well placed hotel »

    I picked this hotel for its location and the favourable reviews on TA. We were going to a concert in the Royal Albert Hall and were reliant on the tube. It is a few minutes walk from both. There was a very friendly welcome and although we couldn't check in they happily kept our luggage for us until check in. The hotel is tiny and the room was small, but had everything you could need for a short stay. The room was in the rear of the hotel and was very quiet. Continental breakfast was included and was all we wanted. Very nice coffee. We went to the Spaghetti House next door for lunch which was very good. Only one little moan - the towels were too small. Would certainly use again.

    3
    « Great location and Nice clean hotel »

    We booked the Hotel well in advance of our trip so had to google it for the postcode for the sat nav. What i didn't know is that there are two Seraphine hotels on Kensington High street. The one we had booked into was the Seraphine Gardens that was just across the road from where we had parked the car, the other hotel is the Seraphine Olympia that was a 15 minuet walk down busy Kensington high street with bags and suitcases and a 15 minuet walk back to the right hotel, so make sure you get the right address. We traveled by car and parked in the under ground car park at the Royal Gardens Hotel that is just across the road. Kensington Road is not in the congestion zone but it did cost us £72 to park for two days. Everything about the hotel is small and can be a bit of a pain if you have big suitcases or a lot of luggage and the room was no bigger than my spare room but it was nicely decorated and very clean and comfortable. There was an adjustable heater/ air con unit in the room and a window that you could fully open to cool the room but no view from our room just the backs of other shops. Breakfast is continental and was served up to 10:30 on saturday and sunday so was great if you had a late night and had a nice selection and was fresh. You could have a cooked breakfast but had to pre order it at a cost and they also did room service. The location of the hotel is great with a nice 10 minuet walk to the Royal Albert Hall and Hyde Park. We also managed to walk to all the major sight seeing attractions and Knights Bridge as well, and it felt like a nice safe area even late at night with a good selection of restaurants and bars. If we were in London again we would use this hotel.

    4
    « A Nice Little Find! »

    Staying in London can be so expensive so it's always a bonus to find a comfy hotel at a decent price. It's very easy to be ripped off but thankfully we felt this hotel offered excellent value. As others have said, it is a bit diddy in its proportions but we have had much smaller and more basic rooms that cost more. We actually completely missed the main entrance and came in via the mobility access lift on the side road! Good to know it is there for those who can't manage stairs though and it made us giggle. Our room was comparatively small but with very nice and up to date decor, really quite deluxe in places which we appreciated. Nice linens and towels and the bed was amazing, very comfortable indeed. We were at the back of the building and although our view may have been of the building site next door was really very quiet for central London. Very clean shower room with an excellent rainfall shower which came into its own the morning after our night out on the town! Some very nice staff here, efficient check-in and the night duty manger Tutui was both delightful and accommodating to a couple of ex-Londoners out on the razz! Thank you Tutui. Breakfast was relatively basic but fresh, plentiful and exactly what we would expect for the room rates here. A nice atmosphere in the breakfast room with lots of different people off to do different things, we enjoyed it. The hotel is very well located and just that little nudge outside of the West End to keep its rates reasonable. Lots of transport options including London Overground, London Underground, buses, taxis right where you need them, we mostly just walked. Nice neighbourhood with lots of interesting shops, cafes, restaurants and bars, a cool place to hang out in town and I would say preferable to Earls Court and further West. We would definitely stay here again for the West End and immediate area.

    4
    « Good staff small hotel »

    The hotel is well located very close to interesting areas, the staff working there very profesional and kind,nice inside patio in which you can have a drink wihtout noises,the room was small but i travel for bussines so is not one of my requirements, anyway in Paris forget about big rooms. Overal good.

    4
    « Hard to better this for a single traveller looking for central accommodation »

    I was moved here from BW olympia because of a bathroom issue. It was very convenient, clean, compact and the staff were great. Atmospheric bathroom. Felt they put the bed round the wrong way with little space between the end and the wall. Great view towards Kensington Gardens. Single bed - perfect for single traveller and close to amenities and sights and a lovely natural food store. I would stay here again.

    5
    « Handy for London Olympia »

    Hotel was very handy for London Olympia, within easy walking distance. Room was spotless, no problem at all with anything. Breakfast was as much as you could eat, with a very good selection - continental style.

  • 4
    « Well positioned but compact »

    The hotel is well positioned for walks in Hyde Park, concerts, museums and shopping. The entrance at street level is small and the reception is up a flight of stairs. The room we stayed in was functional but very compact. The staff were all excellent. The hotel is fine for a weekend in London, but I'm not sure I'd want to spend a longer period in a small room. I wanted to use my loyalty points for this stay, but none of the London BW hotels seem to allow this - which is disappointing. Overall I would use this hotel again if the room rate was ok.

 

Getting to the hotel ...

All directions
·From: All directions. The BEST WESTERN Seraphine Kensington Gardens Hotel is located on Kensington High Street and the nearest tube station is High Street Kensington. This tube station is served by District and Central lines. The hotel is also well connected to central London by bus numbers 9 & 10 served with stop at Kensington Palace.