BEST WESTERN Maitrise Hotel,  Londres

3.0/5  - based on 827 guest reviews.
53-59 Kilburn High Road, NW6 5SB, London, Great Britain - See map
+44 207 6258532 +44 207 6258536

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
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The BEST WESTERN Maitrise Hotel is a 3 Star boutique hotel, located in London's fashionable Maida Vale. The hotel opened its doors in summer 2009 following extensive refurbishment of a locally listed Victorian fronted building. Lower ground floor, mezzanine, twin rooms & several rooms on the second floor do not have windows. Please contact hotel for further details. Cooked breakfast is available at the hotel for 7. 95 GBP. Enjoy your stay.

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Room 1

Guest reviews


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based on 827 guest reviews
 
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Excellent
 
117
Verygood
 
278
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176
Poor
 
125
Horrible
 
131
Business Business 129
Couples Couples 371
Family Family 113
Friends getaway Friends getaway 99
Solo travel Solo travel 58
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Value
BEST WESTERN Maitrise Hotel,Londres
  • 3
    « Nice hotel that could do better »

    Stayed here last Saturday. Whilst our room was really nice our friends were in differing rooms, even though we all paid the same price. One couple didn't even have a window! Issues with heating, smelly aircon, fire alarm battery that needed changing and a maid call at barely 8am when not requested were some of the issues which when mentioned to staff apparently was received with a response of yes we know, we can't do anything about it. It's such a shame as I say our room was nice, hotel was very clean and looked the part. Just a shame the staff appeared nonplussed by it all and all the issues that we had. If they iron out the problems I would definitely recommend.

    3
    « Good and bad points. »

    Firstly, you do have to put a pre-authorised deposit of £50 on a card, but you are assured it will not actually leave your account. Bit annoying. Room was small with a locked door to a shaft between buildings, a bonus as we had booked a room without a window. Bathroom was a good size with a BRILLIANT shower! The toilet was constantly filling, mentioned to the staff on our first day but was not fixed, nor the room cleaned. Annoying but we hadn't put the light on for maid service, just assumed they would do it. Location is great, we could hop on and off the 16 bus almost on the doorstep! Breakfast was nice, we didn't upgrade to a cooked breakfast, just had toast, cereal and pastries Overall a good base hotel, not sure if I would recommend based on the issues though....

    4
    « Pleasant, very good value hotel in 'off piste' but convenient location »

    Given the mixed reviews, I was slightly dubious about booking here but with such a great price (for London) decided to give it a go. I paid GBP60 including tax for a double room which for a good standard hotel is exceptional value. And good standard it is. The room was very comfortable with an excellent bed and very pleasant bathroom with a great shower. The continental breakfast for an extra 7.95 was perfectly fine and the restaurant itself very good. Whilst 'off piste' the location is very convenient for West end with the bakerloo line a couple of minutes walk away and lots of shops etc by the hotel. The only issue for me was a fire alarm going off at 1am one day and no hot water one morning (this was soon corrected). Very good for the price.

    3
    « Good enough for price. »

    I booked a room for two nights at the Best Western Maitrise in Maida Vale in late August. My choice was based on location and value. Desk clerks were cheerful and helpful. I was surprised when asked to make a deposit upon registration but it was returned at check-out. The hotel has been upgraded and rooms have a pleasant modern decor. We were situated in the basement so our suite lacked windows (you might request a room on a higher floor, if that's important). The room was clean and comfortable although there wasn't room for a sitting area. There were a few times when it felt like the walls were made of paper as we were, without trying, able to follow conversations next door. The Rafkins Restaurant offers a good variety of food choices on its lunch and supper menu, with prices that are average for London. We enjoyed a few meals there including the eclectic breakfast buffet which featured a changing selection of items as we sat - some of which would have been compatible with servings already completed. Service tended to be lax at times but cordial. The location worked well for us as this hotel is just around the corner from Kilburn Park Station, ideal for Tube travel. It's a 30 minute walk to Abbey Road studios for those wishing to have their ?crosswalk moment'. And, it's only two Tube stations away from Warrick Avenue's great restaurant scene. The Kilburn Park neighbourhood is a colourful mix of middle-eastern grocers, restaurants, variety shops and beauty salons where we met a number of interesting, friendly shop proprietors and clerks. The Maitrise delivered what was expected for the price, and I would easily return there, should I find myself in London again.

    1
    « Apauling service »

    After ordering room service, 1 hour passes without food, i ring to ask how long and i am then told they dont have the dish i ordered and im told they rang me, however i was next to the phone the whole time. Very few of the staff speak english and the ones who do speak it so brokenly i cant understand a single word. The language barrier is way too big for working in this industry at the reception. An hour and 20 mins later the food arrives, cold and looking like toddler threw it on the plate. I would only recommend you stay here if you are a multi linguist who does not need to eat. The thing i find most bizarre is how they managed to gain 4 stars.

    1
    « Never again »

    I have never stayed at such a poorly run Hotel, Let me take you through mine and a friends stay at Best Western Maitrise Hotel. I arrived at the hotel at 2300, no one was at the reception, I walked around to the bar and asked the staff if I could check she was puzzled that no one was at the reception and asked me to wait. 15 minuets later I went back to her and asked what the status was about checking in. I was asked once again to wait in the reception. Around 2330 the bar maid re-appeared this time in casual clothes and about to leave, I asked her again what was happening to which I was told she didn't know where the other members of staff were. I asked "what would you do in an emergency ? ". She went behind the desk and was looking on the wall, she then pressed a button on the fire panel which set an alarm off. Shortly after two members of staff 'A' and a male run down the stairs holding bedding and turned the alarm off, the bar maid told them 'customers waiting' and left, nothing more. The two receptionist answered phone calls. Presumably from rooms about the alarm. Other guests arrived at the desk in nightwear, stressed as they had just been woken by a fire alarm. This is all on CCTV. At this point I should have left. A then started the check-in procedure, took my ID and looked up my details. She informed me that she had emailed me earlier that day to tell me that my card had been declined. I initially thought this was a mistake as I had no missed calls nor emails in my inbox and had booked the room a week ago. I checked my spam emails and there was an email, this is my fault I did not check my spam emails. However I am surprised this was not sent out earlier in the week or that no-one called me. She informed me that my room had been booked out and that there was one spare room. it was now 2345 I had no choice to take this single room for the two of us. Alexandra was very nice and discounted the room and gave us both a complimentary breakfast. The room, 007 , was in the basement, under the reception by the lift. Two lights were flickering one in the bathroom one in the bedroom. At this point all I could do was laugh as it was my only option. I have no idea how I slept in the room, it was so noisy from people stomping around reception all night and the lift clanging up and down. It was all going to be okay, because I could go upstairs and have a nice breakfast. At about 0900 I stood waiting by the 'wait here sign to be seated' and was approached by a member of staff with a clipboard whom signed my room number off. She then walked away. I assumed she was checking which table to seat us at, she did not return. I found her and asked were to sit, we were sat at a table which had been recently vacated and not cleaned, She told me she would be back with cutlery, she did not come back. I went to the bar and asked for what I needed, cleaned and laid the table myself. I went to the buffet, it was empty, all but toast had been ravished and not refilled. I waited 10 mins for it to be restocked. While waiting I watched other guests clean there tables and look at the empty buffet. The restaurant was clearly under staffed. Much like the reception/ hotel last night. I returned to my room and packed. I returned to the reception to check out. But before I was to check out I tried to use the toilet in the restaurant/bar, this was out of order. I checked out, I was going to complain then and there but there was a que of other guest complaining, I had to catch a train so could not join the angry mob to claim my money back. I have no idea what I paid for, there was no service, I did not sleep and endured one of the worst continental ( coco pops and toast ! ) breakfasts ever. This catalog of un-believeable events cannot be blamed on all the staff but only one, the manager. Staff are clearly stretched and stressed beyond there capacity.

    5
    « Superb hotel »

    I would just like to say what a lovely hotel only stayed one night 17th November the staff were lovely friendly the hotel was very clean the room was lovely the continental breakfast next morning was lovely I would highly recommend staying here

    1
    « Worst hotel ever avoid avoid AVOID »

    Stayed here two nights. Picked this hotel due to the brand and near to Oxford street. When we checked in our room had NOT been cleaned, toothpaste marks all up the mirror, the work top and black curly hairs all around the sink! Went down to reception to complain however there were two in front of us also complaining 1. their booking was wrong and 2. that there was no hot water! Second room was ok however still a top of a bottle of champagne left on the side and whole room needed a deep clean. Woke up next day left the room early and physically shut the room door as no automatic close. Came back 2300 after a long day and came back to the room and our door was WIDE open!!!! We had all our belongings out and this is not acceptable! It looked like the maid had not closed the door. I am furious! I do not pay to stay in a hotel to have such a security breech! Went to complain and yet again was in a queue of others complaining. One guys toilet seat was completely broken!! Do not stay even with the brand and proximity this place is awful.

    3
    « Good for polar bears »

    I stayed here for one night only and as I was not planning to spend much time in it I booked a room with no windows - which in hindsight may not have been a good idea First of all let me say there are some positives. It is a smart looking place that has been refurbished and nicely fitted out. Good bathroom, good shower, comfy bed and my room was clean. However I have to say there were some negatives 1. The room was freezing cold. I don't think there had ever been any heating in it and the bed was so cold it took your breath away. I had to go to bed dressed and sit on my pyjamas to make them warm! To make matters worse the heeling did not work. Even if it did it goes off when you leave the room and it would get cold again. I am sure the location of the room did not help. 2. It was noisy. Despite being buried somewhere in the bowels of the building there was considerable traffic noise. Then at 8.30am workmen started hammering on the outside wall and at 9 they started a circular saw. What a racket! Good job I was not trying to sleep (it was too cold to sleep) 3. Breakfast was poor. I booked it and went in, looked at the food on offer and walked out and cancelled it. Very poor selection and it may have been geared towards European travellers (there were lots of them) but I thought it was not good enough. I walked over the road and bought some fresh fruit and warm, fresh pastries from Tesco which were lovely I doubt I would stay here again and if it was my only option (the location works for me) then I would not be tempted into a windowless room

    1
    « room 007 was not James Bond »

    Good points, great location for central London, hotel has own modern looking bar/restaurant but I only used for breakfast which was average at best, although no car park you can park in side streets free overnight 18.30 to 8.30, lots of pubs and places to eat surrounding hotel, great public transport links, very reasonably priced and wifi worked great free and fast. Bad points - couldn't sleep..... I booked through BW central reservations, about 7pm evening of stay, asked for B&B double room for single occupancy, quoted £68 perfect - that was for a single inc' continental breakfast and as hotel has plenty of availability that evening they will upgrade you to a double etc using your Diamond rewards card and reservations will instruct hotel accordingly but when checking-in all went wrong, on the check-in form could see/read the instruction to upgrade guest, so when I asked for a double room I was surprised I was refused, unless I paid £20 for a upgrade, but I explained the price difference was only £10 from a single to a double which I was to happy to pay but NO had to £20......I didn't want a argument had been along day, so on principle I'd decided to stick with the single - what a BIG mistake. Room 007 was on floor -1 the basement, good bits: single small but comfortable bed with modern shower and nice size tv/freeview and spotlessly clean throughout....Now for the bad bits: small room with no windows but own air-con if slightly noisy, walls have no sound proofing you hear every ones conversations in corridor, room is located within a few feet of the lift which is very busy with guests coming and going all hours but I do appreciate this is London also lift also pings' a lot, GETS worse as the room directly above appears to have wooden floors and has got to be heard to be believed when guests move around but GETS even more worse every time the plumbing is used though-out the hotel the room vibrates with the noise....... I'm angry - Hotel had good availability so why the Hotel refused my suggested upgrade then insisting to charge £20 to upgrade me to a double when it should have been £10 which was the difference between a single and double, the staff must be aware how small and noisy room 007 is and if not - a staff member should try if for a night... I possibly was just unlucky with this given room and other rooms are may be much better but why does this hotel choose to be a Best Western if they going to completely ignore the rewards scheme, I should have asked for another room when I saw it but the check-in had been hard enough, at check-out I explained the room problems and the receptionist was understanding and professional...wish she'd been on duty the previous evening... I love to hear any other reviews in regards this room.

  • 4
    « Good value »

    We stayed here whilst on a course in London, nice hotel with big comfy bed. Clean and all you need for overnight stay. Nice bathroom with large fluffy towels, the only thing was we couldn't work out how to get the water hot in the shower! So a cold start to the day. Tea & coffee making facilities in the room, air conditioning & large TV. We had breakfast in the restaurant downstairs, we didn't book it before so just asked for a table. We were offered cooked or continental for £7.95 opted for continental good choice of fruit, cereal, couisonts, meats, cheeses, toast etc. Recommend.

    1
    « dirty, filthy hotel avoid »

    we stayed at this hotel last week for two nights, the first room we were given was filthy, stained covers, stained sheets, discarded tissue in bed, stained carpet, frayed carpet, toiletrys covered in dust, shower cubicle stained we immediatly complained and were eventually taken to a second room, this too was dirty with several staines, i asked to speak with the manager as i wanted our money back and look for another Hotel however we were told he wasnt available and they could not facilitate this without his approval, we were then shown another room now over an hour later, this room was better than the others however still not as clean as we would expect, we reluctantly took this room as we had reservations that evening. on the second night we were woken by the alarm going off around 1am we were making our way out of the Hotel when it stopped and were told to go back to room, the alarm then went off again 20 minutes later and again at around 7am. in the morning i asked again to speak with the manager at checkout but again was told he was not available, we were given no explanation for the alarms. I have photographs of the rooms which i wanted to share with the manager before posting details, i have e mailed the manager Mr Moin but he has not bothered to reply. I would avoid this Hotel at all costs and i will be in touch with Best Western with the images to ask how they can possibly class this as a 4 star Hotel or even allow them to operate under these conditions.

    5
    « Amazing hotel, Good price! »

    Stayed here last month for a night as I had an early train from London and I'm not local to London. Saw some good reviews so I booked here as it was a good price. Closer to the actual day I saw more reviews but these were saying bad things so I got a bit anxious. Turned up and the staff were really helpful and kind, the lobby was really posh and clean. I had paid for a room without a window and I got to my room to find I had a window and a rather large room! Had dinner in the restaurant there too, had the signature burger which was delicious and great value! All in all I would definitely recommend this hotel to anyone!

    3
    « Ok »

    A friend and I stayed over for the England v Scotland game. We paid £78 for a twin room with breakfast. On arriving at breakfast I was told that if I wanted a cooked breakfast it would cost me £7.95 extra. I stated that I didn't want the continental breakfast also at £7.95 but couldn't swap. Either there was a lack of understanding amongst the staff but the bed and breakfast tag is definitely misleading and, forgive the pun, left a nasty taste in my mouth. I probably wouldn't stay there again,

    3
    « Ok! »

    Room was lovely, it had no window but was executive and plenty of space. Couldn't be closer to a tube station and was really handy for the bakerloo line. Breakfast was lovely on the first 2 days, the last day we went at 9am and there was nothing! No bowls, bread, cheese, nothing was replenished. There was also an issue with parking, I rang up and was given a postcode. This didn't work and we could not find the car park. We rang twice and the receptionists had absolutely no idea what to say to us. One even suggested that we park on the road (despite the fact it said max stay 2 hours, they said 'it will probably be ok' - doubt it, we were there 3 days!) So I wouldn't drive there but other than that I would recommend the hotel.

    3
    « Great location, good value for money »

    Safe, clean, good location. Does indeed make for a nice place to stay for a few days while taking care of business in London. Poor wifi, when any at all. Needs a renovation a bit more elaborate than a coat of paint. Not quite a businesss hotel, nor a vacation spot. But still good value for the price--for London that is.

    2
    « No Wi-Fi signal »

    The room was decent, but there were no Wi-Fi signal in the room. Overall experise: decent hotel, but nothing that I would recommend. The staff was kind, but there are a few things that lacks in this hotel.

    4
    « Young lady on reception, slim with glasses was wonderfully helpful! »

    We had read the reviews so we managed our expectations. Every member of staff from reception to dining room and cleaners were friendly and greeted us. We left behind a travel pass and a new blazer that I hung in the wardrobe. This was found by the cleaner and returned to us when we arrived back to claim our luggage. The manager should pat everyone of them on the back because we felt completely welcome during our stay. The hotel is spotlessly clean and very modern the continental breakfast that was included was good enough to set us up for the day. We had two rooms one, was a little bit small for two people but was perfectly manageable for one night. The other room was spacious enough for two. The location is perfect for travelling around London. Thank you Maitrise Kilburn.

    1
    « Waiting for money »

    In the morning when I was supposed to arrive at the hotel I saw a payment on my card's statement toward the hotel for the whole amount of the 2 rooms I booked ( around 900 euros and not informed about that at the booking's moment). Once arrived they explained me that they had just "freezed" the money and that I would have been able to see them in 3 to 5 days, and I therefor decided to pay with a different card. Now, what is scandalous is that after 6 working days I still don't see the (considerable) amount on my card and calling the hotel I just got always the same answer: "you have to wait few more days". Well guess what: this hotel got in one day 1800 euros for two rooms and I am still waiting to get back my 900. This can't and must not happen.

    4
    « Smart hotel good location »

    Had an appointment nearby the following morning so a quick overnight stay here. PArking was ok just around the corner. Room was smart and presentable if not a tad small. But for £70 in central London its a great stay. The only issue was the breakfast room was around 120 degreess C. Walked in and turned around and went to a local cafe.

  • 3
    « Pleasantly suprised ! »

    I have to say I was very worried when I read all of the reviews however I was pleasantly surprised. Prior to arrival I had emailed to ask if we could leave our bags on our last day and ask if we could please have a window (due to trip advisor reports! ), unfortunately I didn't get a response which I didn't feel was a good start. On arrival the hotel was nicely decorated and the reception girls were polite and helpful, we booked an executive room as we wanted a king size bed and were told we were on the first floor. Our room was 130 and by the time we had got to it up and down stairs it felt like we were on the ground floor and we had no window. We were disappointed, however as we were using it as a base whilst we went into London we decided that it probably would be OK, we did ask if it was an executive room as the website says that their double rooms don't have Windows (but doesn't say anything about the executive rooms not having any), the receptionist said it was a king size bed but if we weren't happy she could move us the following day but we decided to leave it. The room itself was modern, had a nice bathroom and was clean and it was nice and quiet as it was at the end of the corridor. The hotel is very close to Kilburn Park tube station and Kilburn overground train station so is great to get into and out of London. We were also able to leave our luggage in reception after checkout.

    1
    « Hotel that gives you a cupboard instead of a bedroom »

    Awful hotel with rooms without windows and no bigger than the bed. They don't even advertise they have rooms without windows and are only big enough to fit the bed in, glad I didn't come with my wife, I would have had to sleep in the hallway .

    1
    « Basement room with paper thin walls »

    Firstly they take a £50 deposit on check-in which they state may not be returned for three days after check out This is the first time I've ever been charged a deposit at a hotel. Treating your guests as potential vandals or thieves... classy. Secondly the room is in the basement with no windows. Thirdly the air conditioning is too noisy to keep on and sleep, I can hear the conversation of the people in the next room, the footsteps of people in restaurant upstairs, and the screaming of the plumbing every time someone somewhere turns on a tap. Wont be back.

    5
    « Window »

    My 7 years old son and I were in room number 405, it seems very nice. Just we couldn't open the windows , they are locked. It would be better to put guards for the window, instead of lock it . We need some times fresh air!!!

    5
    « Great Value »

    For the price of this hotel I wasn't expecting much, but I was very happy with the quality of the hotel. It is close to the tube and a short trip into Baker Street. London is expensive and if you stay in hotels a lot it helps to find one that has a good travel time to other stations at a reasonable price. The size of the room isn't great, but no different from the rest of London.

    3
    « A reasonable base in London, Nice enough room - no window (which we were aware of) but the air conditioning didn't work! »

    Me and my husband needed a room in London for the night and we booked here as the price was £119 for the night which is quite good just for a base in town. The location is good, 2 mins from 1 tube and 5 mins from another so easy to get anywhere and a Starbucks across the road for your morning coffee fix! When i made the booking, it did say it was for a room with no window - which really didnt bother us in the slightest as we were only there to sleep and would be out of the room the majority of the time. The room itself was nice, a a good size and space for two. A big double bed, the bathroom had a bath/Shower which was really spacious actually. The TV was on the side wall to the bed so we had to lay on our sides to watch tele which was a bit odd! We were not in our room that long before going out for the evening again so we only realised the air conditioning was not really working during the night by which time when we got back at midnight it was too late to change rooms and complain. With the air con not working the room was sooo stuffy and hot and horrible, it made sleeping very uncomfortable and i was so glad just to open the room door in the morning to get a bit of air in. My husband tried every option to try and get it working but it was hardly blowing any air out at all. A plus of having no window is that the room is very dark in the mornings so you don't get woken up early with the sun shining through and it is also very quiet. Once in reception and checking out i did raise the complaint of the broken air con - the receptionist asked whether we had put the key card in the slot and i said we had as everything else was working but all she did was apologise, i don't normally expect money off things but perhaps a offer of a small discount would have made it better for the lack of a good nights sleep that we had - This is where Starbucks come in to play and we shot across the road for a morning drink! Overall a pleasant hotel i guess, as i say we were not in the room that long so for a base we cant complain it just would have been better that the air con worked and the receptionist was a little more understanding.

    1
    « Do not bother »

    We chose this hotel as a cheaper alternative from the hotels in central London. It was absolutely awful. We were told our room was on floor -1 which rang alarm bells straight away but didn't want to say anything until we saw the room. First of all, the room was absolutely tiny, just enough room for two small beds and a slim desk/table but what made it worse was that there were no windows!!!! It was incredibly claustrophobic and was concerning when we started to think about health and safety. The air conditioning did work but was so loud it was impossible to sleep so we had to turn it off. The early hours of the morning was awful because we could hear absolutely everything; People walking around above us, other residents morning alarms going off and even other conversations. The doors were so thin we heard someone zipping up their coat outside in the corridor. The safe in the room was locked with no instructions on how to use and the bathroom was damaged and tired, the shower taps came off in our hands. As soon as we were woken up by the noise of every other person in the hotel, we wanted to leave. Worst stay I've had.

    1
    « Don't expect a cup of tea »

    Requires a £50 deposit when you arrive (was not told this before) 'incase you have something from the bar'. Room was lovely but service was shocking. Everything is far to much trouble for the majority of the staff who treat you like an inconvenience. Asked very small requests a couple of times such as couple of cartons of milk (as room wasn't stocked despite request for housekeeping sign being on). Was told they had none (hard to believe in a hotel) and told to just wait until the morning (welcome book states if you want additional supplies just ring recording). Went to use the lift and was asked by staff if going up or down, said down and was told 'oh just wait then' and off he went. Windows don't open so constantly like a cooker due to outdated air conditioning. Showers nice though.

    2
    « Dubious practices »

    Requires a deposit on check in even when you aren't having an evening mail or breakfast. Allegedly to cover "damage". Sorry, stop treating your customers like prospective criminals and if you must indulge in this disgusting habit at least have the decency to put it on your website so customers can make an informed choice. There were several people ahead of me in the queue complaining about this, and this added to the check in delay. Also some of the rooms are in the basement and have no windows. Avoid.

    2
    « Basement room, air conditioning not working, lift not working, electronic safe not working, staff couldn't fix »

    We stayed here in late August 2016 - we were given a basement room which we weren't told about when we booked - the room had no ventilation or natural light and was stiflingly hot. The air conditioning didn't work, and the slightly indifferent porter was unable to fix it. We also asked him to fix the safe which he wasn't able to do. Also the lift to the ground floor was broken.

  • 1
    « Poor Management risking residents lives »

    I recently stayed at Best Western Maitrise Hotel, Maidavale on the 18th October 2016. During the night the room next door to me decided to host a party which went on till 5.30am. I complained to the front desk twice only to be told that there was nothing he could do until Management arrived at 7am. I alerted the gentleman on the front desk that they were smoking in the room as I could smell it in my room. Smoking is illegal within a confined public place, I was in the basement of the hotel (room 125) with no windows or immediate fire exit, therefore making this a high risk health and safety issue. I even suggested calling the police, to which fell on death ears. I spoke to the lady on reception in the morning who was apologetic and told me that there had been 4 other complaints regarding the same issue. She also explained that the gentleman on the front desk was inexperienced. I also informed her that my shower was cold and the plug sockets were not working underneath the television. Whilst I realise it's not the Management's fault that the residents of the room next door had a party, it was certainly the Managements responsibility to manage the situation. Informing me that I was not alone in my complaint doesn't restore the 5 hours' sleep I lost in the middle of the night! It also doesn't give me any confidence to stay in a Best Western Hotel again! The Management I feel have seriously breached Health and Safety laws by allowing other residents to smoke in the building with a potential risk of setting the building on fire and endangering others.

    3
    « Good Value »

    My partner and i stayed at the Hotel for two nights when visiting London for a Jazz event in Soho last weekend. The hotel was very close to Kilburn overground station, only two stops from Euston so accessible and very easy to travel in and out of Zone 1. On arrival I was surprised to be asked for a £50 security deposit, especially as i had paid in full, in advance for my room. I am also still awaiting the money to be reallocated to my credit card, two days after returning home ,so i'll be keeping a watchful eye on my account to ensure the payment is made. The room was small but clean and tidy. The bathroom was in need of a few repairs (knob missing off shower) and the windows didn't open which meant the room was boiling hot. We switched on the air conditioner but the smell emanating from the AC was musty and smelt a little of sewage; so we struggled with the heat and refrained from using the AC. I would say that the Housekeepers did a great job and the rooms were clean and fresh towels were arranged daily In summary the hotel is good for a short stay, when you are simply looking for clean place to crash and get a warm shower.

    2
    « .... »

    The room looks bigger from the pics. Reception with bad behavior. Dirty bathroom when we arrived (hair in the shower) after that the cleaner of its own was really kind and gentle. The hotel is non smoking 100% but the only window of the room was sealed!!! The room needs to be refreshed!!! We were 2 so we asked for a second keycard and they said that they dont have! Nice,big comfort bed. Good aircondition. Nice bathroom with really good shower.(not so hot water at the mornings) We stayed there 3 nights and the reception girls were always unhappy. Not even a goodmorning from their lips! They charged us extra 50pounds in case of a damage or something that u take them back the next five days! First time in my life with so many trips at the past!!! At least the subway station and the bus stops are outside of the hotel! BAD

    4
    « Good Value »

    We had a room on the fourth floor and paid £98 per night. Lots of good points: Quiet at night Comfy bed spotless good shower good temp controls in room modern and up to date nice bar area with happy hour close to tube station and within zone 1-4 mini fridge, hairdryer and safe in room fluffy towels! A few bad points: Surrounding area is a bit ropey Room was on the small side TV on the right of bed instead of facing No mirror on dressing table Could be difficult for wheelchair users to get to some rooms, would recommend checking on booking.

    1
    « Boiling water, bad service »

    Awful experience. There wasn't cold water in the shower. Impossible to keep under water. And they gave no solution. Just saying "I'm sorry" and offering a free dinner that I didn't accept. 3 days without having a shower.

    4
    « Comfortable and inexpensive »

    Very nice, clean and modern. I was in an internal sub floor room which was great as I'm easily disturbed. Air con, new bathroom. Flat screen TV. Quiet. Very central bus stop outside. All in all great value for money.

    2
    « Windowless rooms & stairs & more stairs »

    We wanted a reasonable hotel for 1 night as we where travelling on Eurostar the next morning with friends who have mobility problems. The first 2 rooms we were about to reserve came up with a message that they did not have windows; so we upgraded to executive rooms and thought no more of it. On arrival we checked in and took the like to the 1st floor and then had to ensure numerous flights of stairs to get to our rooms, I think we were back on the ground floor. To our horror the 1st room smelt of sewage and had no windows; the second room was okay except it had no windows. So back to reception and they finally let our companions down grade to a room with a window, albeit looking onto a narrow alley with many pigeons. The stairs are a killer and I rescued another elderly couple who were struggling with the stairs and their luggage. There are only two nice things about the hotel its location and a good receptionist called Bridgita.

    4
    « good value »

    i have used this hotel a number of times and have always found it good value and the staff helpful.Parking during the day is a problem but is avaialble on the streets close by between 18.00 and 08.30am for free

    1
    « The best thing about this hotel is location to tube station ! »

    We stayed one night at this hotel, on arrival our door was already open with a carrier bag propping the door open, which looked like rubbish in it.... we were in a hurry as our show started at 3pm and couldn't get in our room til 2pm, I went to use the toilet which had urine around the brim of the toilet, I was still in the toilet when a work man let himself in, not even knocking first !! he said he would come back in 20 mins.... we had to leave and he had come back to fill the hole that was in the bathroom shower cubicle. The rooms are tiny with the bed filling the room, you cannot walk round the bed it is so tight, and having to clamber over the bed to get to the toilet in the night wasn't funny ! at £119 a night, without breakfast I think is far too much money, and having to pay a £50 deposit for the bar, which we weren't going to use ! .... I have never, ever come across this before, so all in all was a very disappointing stay......

    4
    « Everything you could want in a small space »

    After reading the reviews for this hotel, I was on edge and worried about my stay. However when I got to the hotel I asked if there was a room available with a window as I get claustrophobic, they didn't hesitate and changed my room immediately. The room itself was very small, however it had a king size bed, TV, wardrobe, mini fridge and the bath room was newly renovated and the shower worked fine. Would definitively recommend this hotel for a one night stay business/stop over trip.

  • 4
    « Fantastic housekeeping manager. »

    My husband and I are staying for a much needed 4 night stay at this hotel. With two small children at home this is the first break away we've had in 5 years. It was important that it was worth every minute! We booked a room only with no breakfast so we had the freedom to get up whenever we pleased. We arrived at the hotel yesterday, the receptionist was friendly and our room was nice. Basic, but smelt clean and the bed was comfy. The shower was great! We had a comfortable nights sleep. In the morning I accidentally split a cup of tea so we moved the bedclothes and mattress in order to clean it up. Under the bed hadn't been cleaned for a while and consequntly there a few unsavoury(!) items under there. We went downstairs to let the management know. We spoke to the house keeping manager, a Mr Hasib Azad, who was fantastic. He immediately apologised and gave us a new room as well as upgrading us to have a continental breakfast each morning. We were offered the breakfast straight away and it was good, fresh juice, fresh fruit, toast, croissant, pancakes. Would recommend to friends as it's the service that makes all the difference.

    1
    « Claustrophobic »

    This is first day of my 5 day visit. First I was given a room with no window. I asked to change the room. Then I got this shoe-box size room; there is hardly any space to move. This is nothing like photographs you see on their website. My first and last stay at BEST WESTERN hotel.

    3
    « Decent hotel in a handy location »

    Stayed in this hotel because it was quite reasonable (£107 a night) and was a good location for where I was working. On check-in, I was told that there was no benwfit to my diamond status in the loyalty program, and that the lift was out of order, so that was 3 flights of stairs with my luggage. The room itself was a good size, though smelt a bit damp and the bathroom was a bit run down. I did not eat in the hotel, I ordered from the nearby Persian restaurant. I would use this hotel again.

    2
    « Needs improvement »

    Stayed at this hotel for one night whilst attending a wedding. The hotel has no parking. Prior to arrival we tried to book early check-in as we needed to be at the ceremony for 14:30, but this proved difficult as staff were unwilling to advise of availability but keen to advise of a £20 charge. Our room was small but appointed to a reasonable standard, the bathroom not so much. The toilet didn't flush properly, the sink was tatty, walls and shower dirty. In the morning the towel rail had clearly been on full blast, turning the bathroom into a sauna, this was the same in both our friends rooms too. Whilst getting ready, there was a knock at the door and before I could get near it (no more than 5 seconds), a member of staff had let himself in to our room in order check a problem, one we hadn't reported. This would have been rather uncomfortable at a different stage of the changing process. The bed was small and uncomfortable and to cap it all off, breakfast consisted of stale miniature pastries, toast or coco pops. Pretty poor hotel for the money they demand.

    1
    « Awful hotel, awful room, awful breakfast, awful reward scheme »

    I have stayed at this hotel before and I was in a room that time with an ill fitting window and an pane of glass within the window that didn't fit, the manger replied he checked and this wasn't the case, as I couldn't reply, that was the final word on that, well let me start by saying that the pictures were uploaded to trip advisor so that you may see for yourself on my review last year. Onto this stay, I am a Best Western Rewards Diamond member, not that this means anything anymore as I have yet to receive a welcome gift from any best western since this replaced the old scheme. I booked this over the phone using Best Western Reward points, I booked one night using points and the second night using my credit card. Luckily i had proof on my app and emails of the reservations as they weren't expecting me or my pregnant wife, then they were only expecting me for one night and I had to check out and back in the next day. I was allocated the 4th storey, in room 300, the elevator was out of order, my wife is pregnant with twins and I had a knee arthroscopy 2 weeks prior. The room smelt badly, the window is screwed shut so as not to air "for guest safety" the bathroom had tiles missing and the bed was rock solid. All of a sudden I was grateful of having to check out and in the next day. In the night the power stopped working and my wife and I showered and used toilet in the dark, I don't know why the power tripped but I expect it had something to do with the dripping water from the doorframe which Christian explained was probably a pipe. The next day we were moved to room 117, much better room and experience but I did have problems the next day as they said I didn't have a booking and they had problems taking points for previous night off my account, I explained I wasn't particularly happy about being charged for a room with no power and rock hard bed, dripping door frame and a sink you could only drain by putting your hand in basin and picking plug out. I will upload all the pictures for this, so regardless of managers response which I will be unable to respond to, I will upload the pictures and i took video also should that not suffice, had I not have had an even worse stay at a Holiday Inn this month i may be even more furious. It is the reward scheme that makes me most angry as no Best Westerns, despite my asking 4 membersof staff prior to Christian seemed to know anything about any welcome gift. Breakfast at this hotel was only continental and I asked for more croissants of pastries and was told 2 minutes but ended up in a 25 minute wait and having to ask numerous times. The breakfast was very poor, there's a Starbucks or pub across the road, use them. I had to insist the waitress throw away a bread item as a guest picked it up with her hands and putting back as the hotel had not put tongs out despite in being 9am and breakfast had been out some time. The Kilburn Park tube station is nearby and this is Bakerloo line. I wouldn't stay here again as the only competent member of staff, Christian is off to MontCalm, which is a fantastic hotel with a fabulous restaurant, Nirvana Kitchen, Pan Asian, we ate there our first night of the two.

    1
    « Without a doubt the worst meal my friend and I have ever eaten out. »

    My friend and I visited this 'restaurant' on 26th August. The place looked OK albeit practically empty - this should have deterred us, but being fairly early we thought it would fill up. The waitress was lovely but hardly understood us and so ordering was a problem and ended up with us pointing at what we wanted on the menu. This was without any shadow of a doubt the worst meal we have ever had. They couldn't do much wrong with the hummus starter except serve it with carrot and celery pieces that had clearly spent some considerable time in water and so were bland and curly. The nachos were stone cold with the 'guacamole' clearly having been squeezed out of a tube/squeezy bottle which was vile. The chicken burgers (with avocado) then arrived. A bap, a greasy chicken fillet, and a cylindrical squeeze of 'avocado'- the same product they were trying to pass off as 'guacamole'in the starter. Foul, foul, foul. Whatever you do - don't eat there. The managers and powers that be there should be ashamed.

    1
    « Worst Hotel I've EVER stayed at! Do not use »

    Had a 3 day stay here after our wedding. For three days the hotel had no hot water!! Not so much as an apology They take a £50 deposit off you when you get there. Never had that before. Shows to me the clientele they attract if that's necessary!! Second night had idiots running up the corridors ringing door bells and banging on doors at 4am. Reception did nothing despite calling numerous times Most unrelaxed stay I've ever had Beds uncomfortable. Tiny rooms. Dirty sheets when we arrived. Crap continental breakfast. Staff banging around early in the mornings Do not book here!!! Management non-existent. Tried to contact management whilst there and afterwards and totally ignored. Just told whilst there not available and not so much as a reply to emails sent. Gave them a chance to reply so after three weeks I've left this feedback. Reply to customers you crap hotel. Your a joke. Should be ashamed!!!!!!!

    3
    « A disappointment »

    We booked a suite but we're just given a small room with a sofa bed in it, it has no resemblance of a suite. No windows and a shower that takes a masters degree to work, you also can't turn the shower on without being in it, thereby running the risk of being scalded or frozen. The location for concerts at Wembley is good and just opposite Kilburn high road tube/overground station, Kilburn also has some decent pubs and restaurants so was a pleasant stay. The staff were not at all interested in our complaints and also held £50 on our card as a deposit, apparently it takes a week before it goes back in your account, outrageous! Next time We will stay down the road at the Marriott..

    3
    « Fin for a one night stop over »

    I was worried after reading some oft the recent reviews. But found this hotel hospitable, clean and smart, shower was fantastic loads of hot water and big soft towels, comfy bed. Good selection of breakfast foods and a great coffee.Very easy commute into the city tube station 3 min walk. Our room was in the basement but didnt really bother us as just there overnight.small amount of storage but again for a short stay fine

    2
    « Small shabby rooms, poor customer service »

    We arrived on a saturday for a concert that night. The location is good, just a few minutes from the overground and underground lines. The front desk was small and there was not enough room for 2 people to check in at once. It took around 5 minutes to check in and despite having booked the room 6 months before and requesting a low floor due to me being 9 months pregnant at the time of stay, we were on the 3rd of 4 floors. The room was narrow and small and the carpet stained and dirty. The bed was a tiny double and had a dirty throw and pillows on. My husband awoke in the morning to find a bite on his thigh despite having worn trousers the day before. On the plus side the shower was powerful and there were plenty of toiletries. I had booked 'bed and breakfast', when we came down in the morning, the rude restaurant manager said we were room early and suggested i go and either print out (!!) my booking again or present my phone with the booking on. I went back to the room and came back and showed her an email on my phone. There was no apology for the cock up at their end and she shrugged and said ok then go sit over there, heres the continental selection. The breakfast selection was poor and was continental only. Hot breakfast was an extra £7.95 which i found to be false advertising. If you book bed and breakfast and nowhere on the booking does it say continental breakfast, in england you would expect a cooked breakfast. Check out was smooth and we slept well in our tiny bed after walking round manchester all day but the customer service and cleanliness left a lot to be desired.

  • 3
    « Basic and good price »

    I think my review would be different had we been given a different room. Very small but clean. Shower was awful and leaked everywhere. However for the price and location it was fine. Would go back. Didn't get up in time for breakfast so can't comment on the food but it looked good.

    1
    « Worst stay in London! 2 star hotel. »

    Zero customer service, stuff are not trained at all, they don't even great or say hi or give way if they meet you in the corridor, or when we wait for the elevator staff goes first and don't even say hi. ver arrogant and rude hotel manager, dirty bathroom, dusty dirty room, dirty carpet, dirty walls. housekeeping's job is only to fix bed I guess. room was very noisy with loud creaking floor noise; they turn off hot water without any notice. They advertise as breakfast included but they charge for any hot breakfast like eggs or english full breakfast; breakfast buffet is very poor. Receptionist guy working in the evening is very rude and arrogant. Avoid this hotel at any cost.

    3
    « London.... »

    So I booked this hotel last minute for a trip to the city. The previous reviews make you immediately fear the worse, and actually I want to say it's not that bad, if you can see pass the small things. Ok I can't tell you about the dining facilities as I didn't use them. But actually my room 411 was small and cosy with a small window, there's a strange smell in the bathroom, but I'm guessing it's probably down to damp somewhere in the old building., and it disappears when the extraction is on. The bathroom was small but has two shower heads a big overhead one and a smaller one!! A god send when you have long hair to wash! And I can actually say I was able to have a hot shower!! The room itself was decorated in a modern standard and had all I needed! (Just be careful as I kept bashing my leg off the edge of the bed) Overall I slept well, and that's all you can ask for in the city that never sleeps! The reception staff are lovely and welcoming, and I checked in and out with no problem at all!.

    2
    « The pictures are not relevant at all »

    We paid a large King Executive room (19 sqm), who was with windows in pictures and got a very small room with no windows. At the reception we were told that we did not specify clear in reservation that we want windows, so .. that's it! The room was not very clean as well.

    2
    « Dirty Bathroom, No Hot Water »

    The bathroom had blood under the mirror. There was toothpaste on the surface and splash back. The whole surface was dirty. The reception was informed, but no cleaners available. They said it would be cleaned the next day. The next day there was no hot water, and when returning on the evening the bathroom was still dirty.

    5
    « Great place to stop in London »

    We stopped at this hotel at the end of August as a package through superbreak. We arrived at the hotel which is in north London and not too far from London Zoo. The receptionist was very friendly and gave us our keys. The room was really modern and had everything we needed. There was a tv, teas and coffees and a safe in the room. The bathroom had lots of nice toiletries. The room was clean and well maintained and the bathroom had a nice sized shower inside. We stopped at the hotel for two nights and had breakfast included in our package. The breakfast was really good with lots of choice of croissants, cereals, crepes and fruit. It was really nice and the staff were friendly. A great place to stop in London close to tube stations.

    3
    « No hot water...but other issues dealt with promptly »

    Our room stank of wet towels when we arrived, however the hotel staff quickly moved us to a much nicer (and smell free) room. Our new room had a huge comfortable bed and nice bathroom. Being front facing it was noisy, quite a lot of police sirens and traffic noises. I didn't have a bedside table at my side, nor any plug sockets so made it a bit awkward to charge my phone or have a glass of water nearby. The hotel is very close to a tube stop, and convenient for getting about London. Unfortunately the hotels hot water system failed during our stay and I had no shower on my last day!! I was impressed by the way they handled our stinky room, and boiler/plumbing failures are just unfortunate but I wish they had communicated the failure better as we had to phone the reception to confirm rather than be notified. Tips: A massive Starbucks is across the road, no need to have breakfast at the hotel

    1
    « Worst hotel stay »

    Returned yesterday from this awful hotel. Firstly we paid a lot of money to stay at this hotel & had to move rooms 3 times. 1st room the air conditioning did not work but also the walls were dirty & the fridge didn't work either. We got to our 2nd room & this was much nicer but..... The air con didn't work again & it was so hot, so we were moved again. 3rd room was tiny but the air con did work so we were happy at last. The lamp shades were loose & the dust was appalling, but we just needed sleep as it was nearly midnight & to be honest the staff were not the friendliest. The worst part of the stay was that I was that I left my expensive earrings on the side and when I left the room, I didn't notice them because the Rose gold blended in with the side board. They were definitely left there, I did not lose them. 45 minutes after leaving the hotel I realised I'd left them on the side & phoned the hotel, I had to phone them 3 times & they said they were not there so we drove back & asked to check the room but hey guess what? It had been cleaned, no earrings. Now I'm not accusing anyone but actually the attitude of the guy who called himself the hotel manager was disgusting, he was not interested & was very arrogant about the whole thing. Whilst we were waiting a guy came in & asked the 'hotel manager' a question & the response to the guy was very rude, I was gobsmacked. The guy just turned round to him & said 'great way to run a business if this is how you speak to people'. This hotel is by far the worst I've stayed in & this is due to the ignorant & arrogance of the staff. My advice to anyone thinking about staying here is DONT!!!!

    1
    « Terrible customer service »

    Had three issues with our overnight stay which I listed at reception on departure and asked to receive a call from the manager to discuss. Guess what? - he didn't ring. So I rang three times during the day and he was unavailable each time. They said they would get him to ring me back but, guess what? - he didn't. The issues were: 1) We were woken by a completely inconsiderate hotel worker at 6:45 who was loading the corridor (with gay abandon) directly outside our room with breakfast goods, including pasteurised milk which was being stored there rather than in a fridge! - see photo. At 7:15 I got out of bed to put my head outside the door and ask him to be more considerate. 2) Our room had no hot water so we had cold shaves and showers. 3) We couldn't flush the toilet.

    1
    « Customer service - not here! »

    We are party of 2 adults and we are planning to go London beginning of December. I have sent now almost 10 (!) emails to hotel with questions about breakfast etc. I have not got answer. Is it really so difficult to tell me what is difference in your hotel between continental and English breakfast? You told me that to my price include continental breakfast. Then you told that £7.95 will be English breakfast but you won't tell me I get more with that money in you hotel. Come on! Other thing. If you look this hotel info Best Western pages or staight from hotel pages, it is not the same info. Why you cannot give same info? Have you ever heard good customer service?????

  • 1
    « Not worthy of 4 star rating...absolutely disgusting! »

    We booked this hotel due to location and nearby tube access, its 4* rating made it appealing and it seemed to be well priced. A warm welcome upon arrival was much appreciated after a long journey. When we stepped out of the lift onto our floor, at 14:20...there was a huge pile of dirty linen stacked on the carpet and high against the wall, along with a box of cleaning products left unattended. Upon going through the corridor door to our rooms, we tripped over a cylinder hoover and its hose which was strewn across the doorway. Both our rooms had issues...left empty toiletries from previous occupants, hairs in the bathroom, poor flush systems on the toilets, the television plug socket didn't work in my room, there was a large stickey stain on the carpet that no one had attempted to clean, lose fixtures which were looking shabby and tired, the net curtains had holes and there were pitted marks in the flooring which your heels sank into. My bed creaked terribly and mattress was very uncomfortable, and I had the most disgusting brown finger marks across the walls in my room! To top it off...we were both woken by the sound of a member of staff banging doors and spraying products at 06.00. Upon arrival home, we compiled a complaint and were very kindly offered a complimentary stay, however no offer of an upgrade of rooms or a complimentary breakfast...didn't overly want to return to Matriste but was told we couldn't use the offer in another hotel in the company, so reluctantly returned on the promise thay their service would be better...It was not... Same issues with cleanliness presented, fixtures covered in dust, pitted flooring and both bathrooms had dust, talc and watermarks everywhere and most definately not been mopped or wiped over. My mum found personal items from a previous occupant in one of the draws, and yet again, hairs in the shower...! Sent an email explaining our issues nearly a week ago and still had no repsonse. We have used Best Western extensively and not had any issues...you would not believe this hotel to be part of their chain with the poor standards we have encountered. Disgusting place, we most definately NOT be returning.

    4
    « Good stay marred by unfortunate accident ignored by hotel!! »

    Unfortunately the one thing that stands out for us is when my wife fell on the staircase on the first floor. There is an unexpected step right on the landing as you move along the first floor landing. I am describing this in detail in case it might help others to avoid the problem. My wife fell quite badly, injuring wrists, knee and ankle. Fortunately she could still walk, though with difficulty. I think the unexpected step on the first floor landing should be sorted out in some way -- signage or putting in a sloping gradient -- but what was very disappointing is that when this was all reported to reception, there was no action, no information, no sympathy or concern. Even just some information about nearby medical facilities would have been some help. As a result we spent the morning searching for medical assistance, eventually ending up getting a bus to an urgent care centre in White City. There my wife had x-rays and very good treatment. Unfortunately this has coloured our view of the hotel -- measures should be taken to warn people about the step, and those on reception should be trained to respond properly to accidents. Otherwise this is a good Best Western hotel when you consider the problems of running a hotel in a fairly old London building. Breakfast was very good with a wide choice of fruit, cereals and hot buffet. The rates which include breakfast are fairly value compared with the rather steep breakfast charge if paid on the day. The staff were excellent overall, very friendly and helpful -- particularly in the breakfast/dining room. I suppose the one exception would be the person on reception who failed to respond in any way to my wife's accident when we checked out on Monday 11th July at around 10.00 a.m. However fairly good facilities and good value considering London hotel prices -- but I doubt we shall return after the experience I have described.

    4
    « Wonderful fascinating London »

    My room at this hotel was fresh , clean and well maintained. Extractor fan not working...one mention to desk staff and immediate repair. More than adequate breakfast included in tariff but would have preferred more fresh fruit as I don't tolerate citrus and salad served made with oranges. Desk staff very helpful particularly when there was a problem with their door-card system. On bus and underground routes. Very convenient location.

    4
    « Better than expected »

    Booked this hotel for a two night stay before flying off to Sweden. Hotel was much better than I expected, although I cannot comment on the restaurant or bar, having never used them. The staff were very friendly and helpful, decor very nice, and the room, 129, although a struggle to find, due to the layout of the hotel, very nice indeed. I would definitely stay here agai, and recommend to anyone else.

    4
    « NICE HOTEL »

    I've stayed in the Maitrise hotel with my partner at the begging of the month, we had room 216 which was really nice, with windows, large bad and bath just a bit noise outside The room is complete of all the comfort, from coffe and tea in the room to free wifi. The staff on check-in and check-out was friendly and efficient. Good location as well maybe the zone itself is not the top but you feel safe anyway.

    1
    « Nightmare stay »

    Well we're do I start. ,, I had booked for 3nights shower didn't work properly ..toilet was a nightmare to flash ,,,doors were so heavy to open , food was dreadful daughter ordered prawns They were warm she called over the yough lady who was really nice about it said sorry ...and would my daughter like something else ,she said no thank you,staff are lovely but food was disgusting If you have had McDonald's that would ,been better , and very warm in the rooms even though It had air conditioning Don't bother staying here spend a few pounds more ,, and go for something whick delivers good food ,

    1
    « DON'T STAY HERE »

    Let me start with the good points, on arrival the staff were lovely polite and the location is ok. Now the complaints. The room was a funny shape so if you wanted to watch TV in bed it's far away, if you can watch TV with it flickering. The room needs maintenance (painting), the bathroom has no shelf space, the shower head is a solid chunk of metal that can cause an injury as if you you turn the shower head on it flies out of its holder. Now for room service...OMG...I ordered burgers, but at 8pm they had run out of bread!! So I ordered 3 place and chips with mushy peas, 2 cokes and a bottle of water. When the meals came they weren't really hot, the mushy peas weren't mushy peas they were normal peas crushed with a fork. The meal was also tasteless like cheap oven chips. I didn't get 2 cokes and 1 water either, but 3 cokes which came after we'd eaten...thank god after my complaint they didn't charge me. The breakfast was ok, but I've had better, a lot better. I'll never stay there again and avoid the chain.

    3
    « Hmmmmmmmm.... »

    Probably would of given a 4/5 Stars, but I should really give it a 2 star review. Hotel is situated next to good tube links, on a busy road. As I was checking in, I thought noise might be a problem. We had a room at the front over the road, and I couldn't hear a thing! Room was nice, air con was noisy when it was on full bore mode, but we left it on as we went for dinner so it was ice cold when we returned, wacked it on low, and it was all good. For diner we went to the restaurant which is in the hotel....... Service was poor, both soft drinks were flat, ???? Starts came out, and they were ok..... Mains, finally came out, and it was stone cold, cold chicken, cold wedges, nachos with cheese was a very poor effort. I waited for the waitress to come past or I tried to catch her eye, but no avail, so I walked my plate to the kitchens serving hatch, chef couldn't speak English, waitress didn't come over to see what was wrong, so my only option was walk up to McDonald's or walk into the kitchen and sort my own dinner out. After walking in the kitchen and sorting out my dinner, I could finally sit down and eat my food, as for the cardboard nachos we left them, and got a McDonald's. Would of had a good night sleep, but come 2am, I spent the rest of the evening/morning on the loo. * if someone from Best Western reads this, I don't think the fault fully sits with the chef. He seemed like a really nice guy, was apologetic, maybe don't leave him on his own, and have 2 chefs in the evening.

    4
    « An inreresting establishment »

    An excellent location with terrific transport links and a fascinating selection of local pubs and restaurants. The hotel is modern, the rooms tend to be on the small size (or is it that the beds are large?) On my visit the air conditioning in my room worked perfectly. The en- suite bathroom was well appointed- the shower was especially efficient. I had an excellent internet connection throughout. The staff were friendly, and possibly overwhelmed by visitor arrivals at times, but provided a good service. Didn't rate the attached bar and dining area - but not a problem as there are so many eating places and food outlets along the High Road. My only criticism would be that plumbing appears to want to create a high pitched whine from time to time ( possibly in the key a A sharp), but I'll certainly use it again when I'm in London

    4
    « Great hotel »

    Great hotel. Good standard of room if small but perfectly well appointed. Staff helpful and supportive if a tad over business like. Breakfast offers a great selection. Makes City within easy reach via underground which is very close. Well worth a visit.

  • 5
    « Excellent »

    Good location, good room service, good room and bathroom, very very kindly staff, good free wi-fi service, near the tube and bus stations. Maybe pillows can be more confortable. Price is good. You can go from hotel to anywhere easily. We really liked this hotel. We will prefer again next time.

    4
    « Best Western Maitrise Hotel London »

    Good accommodation, central for bus and tube. Only served continental breakfast but I could not find this in their information so we were expecting a full English breakfast which could be bought for an extra £ 8:00 per person per day

    5
    « Lovely place to stay! »

    Stayed here four nights and was impressed with the hotel. The room was lovely and comfortable and cleaned to a high standard with it being serviced everyday also. The staff were very friendly and accommodating- they organised taxis for us and were happy to hold our luggage for the day after we checked out which was great as it allowed us to do some more sightseeing in London before out nighttime flight. We ate at the restaurant on our first night- could not fault it, reasonably priced and the food was delicious

    4
    « Good location & friendly staff »

    Stayed here for one night! Good location, close to the tube! We arrived early so couldn't check in but very helpful reception staff held our bags. Checked in later in the evening and again greeted by friendly staff. Our room had no windows but was quiet, comfortable and clean. Also a decent size. Continental breakfast with lots of choice. For the price we paid we would stay here again. However is more like. 3* than a 4* hotel.

    2
    « Very disappointed »

    Myself and my partner, a young couple, Landed at the hotel late, which infairness is well located on the jubilee underground line at Kilburn Park. The areas around the hotel (kilburn) at night and very run down and there's a lot of weird behaviour which made us very uncomfortable walking around. Checked in swiftly and was asked for a £50 deposit at reception even do the room was paid in full by credit card. Got the the room (113) and Iv seen bigger cabins on a ferry. The door hit off the bed when opened and there was no where to put our luggage, but only on the bed. My girlfriend had no area to sit and get ready and no mirror to do her hair and other girlie stuff. The window did not open, the aircon was poor and the mattress on the bed was like cardboard. The fire alarm went off at 3am and he could hear a penny drop in the hallway. Probably because our bed was stuck to the door. Overall very disappointed considering this hotel cost over €300 for 2 nights.

    3
    « I'm surprised this is a 4 star hotel. »

    We were staying in room 308. The room was a reasonable size. The bathroom tiles weren't very clean. There were splashes of tea up the wall where the drink making facilities were. The floor near the mirror was sunken in like there was a dent in the flooring. The mattress wasn't a very good quality one considering you could here the springs when we sat on the bed. The breakfast, which came with the room was continental. Was a slight insult to see cookies and shortbread biscuits as an option though!

    4
    « Hyde Park Concerts »

    Visited for the Hyde Park concerts, the hotel was in walking distance and very handy for other amenities. Good location for Tube and overground rail services make the hotel well placed. Would book again

    3
    « Convenient base »

    We were attending a match at Lord's Cricket Ground, and this proved an excellent base with a convenient bus (189) from just up the road in Kilburn. There is also a tube station (wrong line for Lord's) opposite the hotel. I had a comfortable room, but no natural light, as the sole unopenable window was covered by an immovable curtain. There was also a shortage of artificial light, as both bedside reading lamps were fused when I arrived, and neither was there a dialling-tone to contact reception. The hotel was having a bad day, because the card keys were not working either. These problems were, of course, resolved. There were many good points. The room was comfortable, if lacking in decoration - not a single picture of any kind! The TV was high quality and the shower was superb, though no bath. There was also a fridge and a safe, and the air-conditioning compensated to a degree for the non-opening window. A large, modern lift takes guests up to rooms. The staff were friendly, courteous and helpful, far above the London norm. Very nice people indeed. Breakfast in the adjoining restaurant was too expensive even to contemplate. Subsequently, we had an evening meal there, and it was horrible beyond belief - a contender for the world's worst pizza (though the starter was nice) and the surroundings pleasant. The hotel is situated in quite a rough area, but there are plenty of eating alternatives within a five minute walk. The one opposite (Old Bell?) was pretty dire, however. The bottom line is - yes, I would stay at the Maitrise again, with the correct discount applied.

    3
    « Small & Hot except the breakfast that was just small »

    It always worries me when a hotel puts the word QUALITY in its name! This hotel was fine for a work night stopover like me but if you had 1 full-size case you would not have had room to open it except on the bed! its smaller than a bloc hotel room that you expect to be small. The thing though that really let this hotel was the breakfast! A dozen pastries was the only exciting thing on offer so I stuck to toast and marmalade! Fine for the odd night with hand luggage but not for a longer stay!

    1
    « Windowless room »

    I booked this hotel for a friend of mine and I only found out once she had checked out that she had been staying in a windowless room because she was too embarrassed to say. I cannot believe this is still possible for a hotel in London. There was never any mention of this when I booked or on the confirmation, and the price, while inexpensive, was certainly not that cheap even for London. It warranted a small room, which it was the case, tiny in fact, but a windowless room? What century do we live in?

  • 2
    « Very Disapointing »

    When we arrived they were having problems with the card keys and we had to have someone open our door every time we wanted to get into our room. The air conditioning did not work and the window did not open so we just about baked at night. The room was not very clean and a sock had been left in the corner of the room. The shower door was quite unsafe. We did tell a member of staff so I hope that when the next people came to use the room ( 302 ) these matters were sorted.

    4
    « Maida vale »

    Great location with easy access to the underground. Stayed here for the weekend with a friend and traveled to Wembley to see Coldplay. I can't say the the hotel was a match to the incredible concert but it was clean and the staff was friendly. The continental breakfast was also a plus. Good location with easy access to over and underground transport to any part of the city you fancy.

    4
    « Better than expected! »

    I booked this hotel due to it's close proximity to Wembley as we were watching Coldplay on Sunday 19th June, and also the cheap price. I was started to get concerned the day before, reading a lot of negative reviews on here, to the point I was considering looking at booking another hotel. 'It's only 1 night' my husband said, so I thought we should just turn up and see what happened. When we arrived at 13:40 we were told by 'employee 1' that check in was at 14:00. Fair enough, but we did think we could have filled in any paperwork while waiting. There was also another 4-5 guests 'waiting' in the reception. At 13:50, and after the first employee told us we had to wait, the girl who took over from 'employee 1' started checking in a new guest who had just walked in the door. I then queued and asked if I could check in and 'employee 2' said yes, so I did. She was polite, smiley and made me feel welcome. The room I expected to be tiny from reviews on here but I thought it was actually a decent size! We were in room 111, which was street side but you couldn't really hear a lot of noise, but it was a Sunday night. There is what looks like a nightclub across the street so I'm not sure what this might have been light on a Friday/Saturday evening noise wise. The room was a little tired but clean enough, and the bathroom was fine, with a lovely shower and plenty of mirrors! When we went down for breakfast on the Monday morning 'employee 1' was there, chatting to the cooks, and didn't even look at us until we walked almost up to her. She highlighted my name on a piece of paper and then walked off, didn't explain what the process was, what was/wasn't included, and just pointed at a table. We helped ourselves, it was continental and quite limited, the bacon muffins (I think they were) were a little stale, so I just had toast. We waited for about 10 minutes for someone to ask if we wanted tea/coffee, and there was no 'drinks station' so we just waited...and waited... I had to get up and ask 'employee 1' (who was still chatting to the kitchen guys) if we could please have some coffee, and then she bought some over. It wasn't great, and I left mine. There were about 3 tables with people eating, so pretty quiet, but 'employee 1' made no effort to clean the tables which had dirty plates. On check out we were greeted by 'employee 2' again, who was her usual happy smiley self. Kilburn High Road station is closed on a Sunday, so be aware of this. Kilburn station is at the other end of Kilburn High Road, which was £1.50 each on the bus, took about 10 mins, and stops in the road next to the hotel. Note to management; we experienced two vastly different employees of yours, one who looked like she wanted to go home/finish her shift and just couldn't be bothered, and one who was making a real effort, had excellent customer service and is an asset to your business. If you're looking for a plush hotel this is not it, but if you want somewhere close to stations, cheap and cheerful, then this is a great place to stay!

    3
    « Excellent location and decor but could be cleaner »

    We stayed here for two nights in June to attend the Coldplay concert at Wembley stadium. The location was excellent being on the Bakerloo line with easy access to both Wembley Stadium and central London. There was everything you needed nearby. When we arrived, we were impressed with the reception staff. They were courteous and very professional. As the trip went on, however, cracks started to appear with the standard of service that left us bemused. The room itself was excellently decorated if a little compact, with a lovely shower. However, there were areas that had been damaged and not repaired, such as the headboard having a large cigarette burn in it and the skirting board with part of it missing. This was not a major issue, but we were not too impressed with all the dust that was around the room and a greasy handprint next to the bed. On the Friday night, we wanted a quiet drink in the hotel as we had been travelling, etc and did not arrive until 2100, but we were almost forced out by the bar staff, who were obviously in quite a rush to finish. What I might also like to point out is that only a continental breakfast is included in the price and not a cooked breakfast which costs an additional £8. This could and should be included in the already expensive price. We found it to be vastly understaffed with a real lack of management. The Sunday breakfast was utter chaos. There were dissatisfied guests everywhere. Tables mounting up with used plates and staff walking around in a daze picking up one plate at a time. I have worked in hospitality before and it was crying out for a manager to take control. They had run out of cooked breakfasts, yet were taking more orders. The chef got injured and walked out and the guests were getting more and more disgruntled. The manager should have taken more control of the situation. We left without having the breakfast we had ordered and having helped clear numerous tables. Overall, it was disappointing because the hotel had the potential to be perfect but was let down by mediocre service and management.

    3
    « Disappointed. »

    The hotel was in an excellent location but sadly many aspects let the hotel down. I don't want to criticise staff as they seemed absolutely overworked, management need to be held to account over their working conditions.

    2
    « Tiny room, glad it was just one night »

    The tube was handy at a few minutes walk away. The hotel was clean but I have never stayed in such a small room. The distance between the door and bed was the width of the door. Obe of us had to sit on the bed while the other moved around. The toilet was a sliding door beside the bed.no privacy. Absolutely would not recommend it. Better spending money on a better place and travelling a little longer in to London for tourist things. Not food value for money.

    2
    « Absolutely not satisfying »

    First the check in, I knew we were to early. But I wanted to get rid of the luggage. First thing the lady said the room isn't ready your to early but we can keep your luggage. That's all I wanted anyway. Interesting thing was behind us were two American guys, and they were able to check in.... What I really love is two set of standards. In the afternoon we were able to check in. The room wow was small, I was able to find dust on a lot of things.. Room not ready, right. The bed was way to small for two people it was torture. After a sleepless night I asked if its possible to get a room with two single beds, which was what I requested when I booked this room. But she told me they were completely booked. Oh you couldn't open the window in the room. The breakfast is a joke, never heard about cooling food products like cheese? Or how do I make sure I don't put dirty cutlery on the table, or cups. Honestly the only good thing was the good bus connection to the city center. Also the lady at the check out was very helpful.

    5
    « Great value for money, and great location. Staff friendly and helpful. »

    My boyfriend and I spent the weekend in London to go to London zoo and Camden town. This was the most convenient hotel and cheapest that we could find available! For the price it was pretty great, considering we were barely there. We walked everywhere! Staff were friendly and helpful. The room was small but cosy, we thought it was great! It was quite a comfy bed and even had a tv. Our air con worked really well and shower was warm. Everything was great apart from we ran out of loo roll so we had to run down to the reception in pajamas as we didn't have a phone! The only other downside is that for a friday evening they didn't serve food very late and the bar shut really early! Considering it was a friday night we had hoped to have a few drinks rather than just one when they shut at 11pm. We will definitely be returning again as its a great location for camden or even other parts of london! We also had free wifi for the duration of our stay. Continental breakfast was incl in our stay. This consisted of croissants, pain au chocolats, pain au raisin, cereal, yoghurt, bread, cheese, slice meats, juice and various other things. You could also spend an additional price to get a full english or eggs benedict!

    1
    « The toilet didn't work!?!?! »

    Pretty poor experience. When we arrived we couldn't use the Wifi as they were still waiting on the logging on details. When we got back we found the toilet didn't flush - we had to prompt the concierge twice, who initially tried telling us there were no other rooms free, then his colleague corrected him and said there was, so if we needed the toilet we had to go to a separate room in the hotel. The main lift was being used for a food delivery on our exit. Generally a shambles.

    5
    « Good value hotel in london »

    The hotel was getting a refit in part while we were staying. Narrow corridor, turns and bends with lots of rooms. One medium size lift available, lots of different spilt levels via steps. The first room we provided were absolutely tiny, we got moved to a bigger room on request with ease. Comfortable big bed, air condition hot/cold, free in room wifi, fridge for your own drinks. Bus stop right outside hotel and underground very close by therefore transportation connection is very good into City of London and around. (Abbey Road is near by with a 10 minute bus ride. :-) ) Nice friendly polite staff and good simple breakfast. Supermarket across road for food and drink. Take away shops close by. We will definitely staying here again.

  • 3
    « Nice staff but tired hotel... »

    Can't understand how this hotel has got a 4star rating. The rooms are very tired although they are reasonably clean. We stayed one night for a concert at Wembley and the nearby transport made it a good choice. It's well situated with a small Tesco and Starbucks opposite. A good choice if it suits what you're doing but don't expect a 4star experience.

    4
    « Very good value for money »

    We booked this hotel for a couple of days of being tourists in London. Only 10 minutes on the bus from Camden Lock! We ate in Liverpool Street which was 30 mins on tube and visited the natural history museum - similar distance. On arrival the guy was friendly and welcomed us with a smile. They were having problems with the computer so check in took a while but the apologies profusely for this 5 minute wait. The guy then showed us to our room, opened the door for us and explained to us about the air con (which unlike previous reviews) did work! Rooms aren't huge but there is plenty of room to move around the bed. Decor in the lobby and room is modern and clean. Perfect for nipping in and out as we did. The included continental breakfast was lovely and lots to choose from. There was a knock at the door by cleaners at 11:15 even though check out is midday. This wasn't a problem and they were apologetic. OverAll, there are lots of pretentious complaints about this hotel. If you only want to pay £99 for somewhere to freshen up and get some sleep this is perfect.

    1
    « Worst Hotel Ever- Avoid!! »

    AVOID this hotel! From the moment we checked in it was a nightmare. We were staying in room 412 at the top of the hotel. We got up to our room to find our key card didn't work. I went back down to reception to get our key card validated. The receptionist looked at me bleakly and said 'the door is showing red, are you sure'? No.. I've just come back downstairs for the fun of it! Get into the the room, oh boy.. Aside from being an absolute sauna (temp 21oc) in London, the room was the smallest rooms I've ever stayed in. I've been in sheds bigger than this room. We go to switch on the aircon to try and cool us down. It doesn't work? So we open all windows in an attempt to escape the sauna we are in. I called reception about the aircon, the lady said I will be right up. We were going to a concert so a little rushed for time. We decided to order room service whilst we got ready. I called reception to place my order. I was not aware food was ordered through the bar as there is no dial extension on the phone for the bar. The lady at reception answered and snapped ' YES Madame I'm coming now'!! In earlier reference to my call about the air con (half an hour earlier). I was so astonished at the tone she took with me I thought we can't possibly ask to switch rooms now. We got back to our hotel around 11pm to find a relatively cooler room but not much. We settled in for the night- what a night it was! I managed to hit my leg so hard off the corner of the bed that was protruding because there was literally a 40cm gap to get into the bed (see pictures). I was then awoken at 05.30am by my mother writhing around in pain next to me as she had sat up to drink some water and hit her head so hard off the protruding wall that I ended up taking her to hospital where she was later treated for concussion and whiplash. So to summarise: - screaming pipes water pipes 0600-1100am - no hot water- gave me a different room key just to shower!! - low beams posing healthy and safety hazard - rude staff - uncomfortable bed This room is a prison cell. Worst hotel experience ever.

    1
    « Horrible rooms, Dirty, Aircon not working, no windows, toilet dirty, staff attitude TERRIBLE »

    I chose to stay at the best western maitrise on Saturday 7th may, I arrived late and all I wanted to do was sleep. I then got the keys to my room, which frankly was way too small and bathroom was dirty, so I went downstairs and asked to be upgraded to a suite which I would pay for. I got the room key for the suite and went up to find out that the bathroom is again dirty, tap in the bathroom makes a trumpet like noise and the air conditioning isn't working (on a hot night) after literally sweating in the room I went back down and explained, asked them to have a look, they had no idea what they were doing, I remained calm. I then got taken to another room which again had no air conditioning, we again went back down to get two more keys for two more rooms. The first room again had no air conditioning and the second did but was the small room I didn't want and the bathroom was dirty, to was hanging off and no window to be opened. The air conditioning was in fact not working properly and it was still hot in the room, to the point that you would be sweating sitting down. After being taken around 5 rooms with no success and it being 2 am by this point I decided to just try and get some sleep because I couldn't find any other available hotels around the area. I had next to no sleep, woke up hot and my girlfriend who stayed with me nearly had a asthma attack due to the room having no air... Luckily we had her inhalers which sorted her out. To have to do this in one of your hotels is completely unacceptable and frankly disgusting. I went downstairs to check out and explain my experience, which I did professionally, even though I was way beyond frustrated with the service. The team at the hotel mentioned they can't do anything apart from give me an email address to complain to, another Inconvenience for me. I explained I wanted to speak to the manager, so the restaurant manager joined the convo, he had nothing to say once again apart from send an email. I began being even more frustrated and explained that I have paid for breakfast as well which I am now not having due to all of these problems, his answer was 'why didn't you come earlier' I found that very rude and cheeky and was very clear with him about his behaviour, especially as a manager. He obviously didn't like the fact that I was calling him cheeky, rude and unprofessional so he decided to then point his finger in my face and say that I am abusing him because i am frustrated. This is not a school playground but a hotel. This is not expected and I was completely livid by this point, his reaction was to them walk away and not discuss further, once again very unprofessional. During the two day after my stay I was trying to get in touch with Deven S, the general manager, he was very difficult to get a hold off and only ended up calling me on Tuesday evening. He explained he would need to go through cctv and speak to his team to understand what happened. The next day I get a call from Deven explaining that I was in fact the one being rude to his staff and that he does not believe what I am saying about my experience. I am completely shocked at this attitude. He continued to lie about me swearing and abusing the staff, and I caught him out because there is no way he would be able to tell from cctv that I was swearing as there is no sound. I explained that and he decided to hang the phone up.

    5
    « Great hotel »

    Well located for train and tube. Everything you need was supplied, and staff more than happy to supply extra. Christian on reception was extremely helpful advising us of good places to eat and cheap ways of travelling around. Rooms very comfortable fridge and safe in room and lovely shower

    3
    « Would actually stay again.....but! »

    Stayed one night with my husband to go to FA Cup final. Hotel was clean, room was a little on the small side, but it wasn't a major issue for us as we just wanted somewhere to freshen up and get our head down after a long day at Wembley. Ladies who greeted us on reception were friendly and stored our luggage as we were too early to check-in. Two gentlemen who actually checked us in when we returned were also very friendly and polite. The morning of check out, as I was getting ready a lady just walked in our room - no knock at door, no warning at all that someone was entering. She frightened the life out of me. My husband and I complained to reception, as a way of apology we were offered complimentary breakfast. We accepted this kind offer, however if I'd of paid for the breakfast I would have been disappointed. Staff were too busy chatting behind the bar instead of being attentive to guests. All in all, a mistake on housekeeping staffs part - always knock even if you suspect a room is vacant! Would return but would skip breakfast - not to sound ungrateful, we appreciated the gesture. I'd just go elsewhere to eat.

    2
    « Poor, tired looking rooms and demotivated staff »

    Check in was fine but arrived at room to find it ridiculously hot and stuffy with broken air con. The door to the bathroom didn't close unless it was slammed and the shower door also didn't seal properly. Decor was tired and we basically couldn't wait to get out of the room as quickly as possible. We were offered a different room but that was no better! Booking also claimed complimentary breakfast which is fine provided your idea of breakfast is sub standard fruit and tasteless cereals. Paid for a proper breakfast in the end which was then refunded once we complained.

    3
    « Staff really helpful »

    I have stayed in best western many times. unfortunately I will not stay in this one again. The first room I was offered did not have a window and it felt like I was going into a cellar. The second room I was offered had a window but was blocked up from the outside. The third room I was offered had a window that you could not open and you could only switch the air con down to 16c. Finally I was offered a room that had window that opened it was on the fourth floor and was in the attic space. The hot water in the bath and shower was luke warm and the room was over priced. The bath was chipped in four places. THE STAFF WERE GREAT.

    5
    « Great little hotel »

    Great location, close to the overground and tune. Very comfortable beds and friendly service from all the staff. The shower was the best, just what we needed after a 24hr flight. We would happily stay here again next time we are in London.

    3
    « Not strictly disabled friendly »

    The room was very small, the disabled bathroom was perfect, but if you are confined to a wheel chair , there is only 1 foot at each side of the bed for movement. The wooden bed base is bigger than the mattress and sticks out all the way round the bed and I'm gonna have a nasty bruise when leave here. . Oh and no windows in the room at all...

  • 2
    « A tight fit....and some! »

    Firstly I am not American, but these bedrooms were tiny.My advice would be to consult Holiday Inn,travel lodge or premier Inn, who all do small spaces so much better.Rooms,contrary to advertising, are not bespoke.Functional would be more accurate.Our room did not have a mini fridge (as advertised).The bed frame resembled a bit of hastily erected flat pack.This hotel does limited space very badly,as the breakfast table layout was testament to.If you were an anorexic stick insect you would have struggled moving between the tables! The buffet breakfast was very poor both in quality and choice.

    5
    « Great room,good food and fantastic hospitality, definitely will be back! »

    A friend and I stayed for two nights. The room was a good size and we had two good nights sleep. The staff happily rustled me up a meal that wasn't on the menu. Nothing was too much trouble. Very reasonably priced. The deco is modern. I will definitely stay here again.

    3
    « Room oh so hot »

    The room on first impressions looked great. ..until I had to stay in it for more than 5 minutes. Despite the outside temperature being cool (14-15c max) the room was like an oven. The air con was supposedly working. Yeah right. All I wanted was to open the window but I couldn't. Reception gentlemen was helpful but room not good. Probably wouldn't stay here again!

    3
    « Wait staff don't know the difference between a soup spoon,desert spoon or table spoon!! »

    This hotel is a modern version of Faulty Towers. Phone in room doesn't work. Air conditioning doesn't work. Shower over flows because drain blocked with hair !!! Morning newspapers 2/3 days old. Then there is the old spoon problem ??? Reception staff try to be obliging,but just can't address problems in timely manner.

    3
    « Very clean, nice staff but not very quiet at night »

    Staff are super helpful and friendly with speedy check-in/out. The room was tidy and clean, I liked he modern decor. The breakfast was good - continental style, lots to chose from. Also free wifi (always good!!!). The only issue I had was the noise, the plumbing from the bathroom gurgled all night and I think we were near the stairs as I could here running up and down a few times. Noise wasn't unbearable but woke me up a few times.

    4
    « Very good hotel in the excellent area of Maida Vale »

    Stayed here for 4 nights and was very impressed. Great little hotel in the excellent area of Maida Vale. In fact the location was great in general. The Hotel is excellent for business trips. Please do not judge the Hotel from its exterior. Nice food and kind stuff. The food in the restaurant was excellent and the table service was faultless. Overall I had a lovely stay. I would stay there again and recommended to my friends.

    4
    « Fantastic customer service »

    Check in and out was quick and efficient I stayed here 2 nights for an audition and although situated a bit further out from the main tourist points in London very good transport links. The reception staff could not be more helpful and even printed off my airport bus tickets. A man who I believe was the manager and a younger man on the desk were so very friendly and welcoming, great customer service! There were a couple of girls on the Friday evening running up and down the corridor screaming but someone else must have called down as before the girls had really begun the staff had come up to ask them to be more quiet. Also there were a couple of workmen, I assume outside contractors brought in, fixing doors on my floor while I stayed who were also extremely polite and courteous. The room itself is snug but modern and clean. Heating/air con system very good. I would use this hotel again if I'm back in this area of London. Great, reasonably priced hotel for short stays with excellent customer service.

    3
    « Small rooms don,t take luggage! »

    I was upgraded to a quiet double room on the 4th floor with a window. I only had hand luggage but could barely get in. The bathroom was fine and the staff were very pleasant and helpful. I was only staying 1 night but wouldn,t recommend it for longer because of the lack of space. Location is good near Kilburn High Rd underground with a Costa and TESCO nearby. Plenty buses direct to city centre.

    4
    « Satisfied »

    We stayed 3 nights in room 108 which is facing the street. We never heard the traffic, which was a pleasent surprise. The room was small, but we didn't see that as a problem. Both room and bathroom were clean upon arrival. Housekeeping cleaned our room and bathroom every day eventhough we didn't hang the housekeeping sign on the door. We got clean towels every day. The mattress is very firm, so if you prefer a very soft mattress this isn't a hotel for you. We did sleep very comfortably though. The front desk is manned 24/7 which is very nice, especially since we arrived around midnight the first day. The staff was very helpful and polite. The hotel is a 2 minute walk from the nearest underground station - Bakerloo line. From there it takes about 5-8 minutes until your in the center of London. We didn't have breakfast at the hotel. There's a Starbucks right across the street, so we chose that for morning coffee and breakfast. We recommend the hotel and would definitely book it again.

    4
    « Normal standard sized hotel room »

    Visited February 2015 for my partners birthday away. Stayed for 1 night to go see Wicked the musical, prime location for tubes, ok access to main attractions in the city centre and quiet location which is good for London. Rooms are neat and well organised for a nice stay. Good size for the hotel and easy access up the stairs. Didn't eat at the restaurant as usual priced hotels for london. Staff mostly speaking foreign as what you'd expect for city centre hotels.

  • 1
    « Don't be fooled by the pictures!!! »

    Booked this hotel because of its location and being part of the Best Western group there was a small level of expectation. The little lower level of this place is a coffee shop with people smoking those long pipes (sorry I'm none sure what they are called) which seemed a bit odd, however since we have prepaid for our room felt obligated to check in. The check in desk is a small counter behind the coffee shop counter, we were told "they had over booked and that they will direct us to their sister hotel close by" firstly getting anywhere in London even if they considered it to be close by would not be easy and we booked this one because of its proximity to the train station. We said no, we wanted a room here,the managed to find us something in the basement, we asked to be moved to another room it was disgusting,they moved us to the 1st floor. The room had no windows, there was a very old and stained chair and couch in the room,it was cold the ac nor the heat didn't appear to work. There was an old vacuum in the hall way. I don't think it's part of the BW group if it is they should look into how this property is managed. We would never stay here again, if I was by myself I would have left being that my husband was with me I felt a little secure. Don't stay here, there is a Hilton accross the street and lots of others is the Marble Arch area.

    3
    « Ok stay »

    Pleasant stay helpful staff on reception especially the chap with the beard very helpful room was clean and tidy although a bit small but all the same good value.its not actually in Maida Vale but more like Kilburn breakfast was continental but there is an upgrade available for traditional English if you want

    1
    « Desk service is great, the rest is to avoid »

    I went to this hotel with my boyfriend a few days ago. We stayed for 5 nights and honestly the desk service is great. The people were very friendly and were ready to help us and even print papers for us and help with our return on the last day. Sadly the cleaning staff was horrible. They once left my boyfriend's tshirt crumpled under the made covers. Another time I came back to the room to find my hair iron on the floor (which I clearly remember leaving it on the table), they didn't even have the decency to pick it up after making it fall, and it isn't a cheap instrument, which really upset me. Also, my boyfriend forgot his sunglasses in the room, which we called the hotel 10 minutes after checking out to tell them that we forgot them. They told us they would call us back which they never did. When we called back 2 days later, we were told nothing was found in the room and they would give it another look and call us back. Again no call was received on their behalf. I am guessing the cleaning staff "misplaced" a 300£ pair of sunglasses... it is extremely disappointing. Avoid this hotel if you can !!!!!!!!!!!!!!!

    5
    « Faultless »

    Excellent attentive staff ..great value for money ..excellent room facilities and the old bell pub on the other side of the road was the cheapest pub we found in London . Breakfast was continental but very enjoyable

    3
    « Lovely hotel except basement rooms »

    I stayed with my husband for 1 night at this hotel, we were allocated room 008 which was in the basement,we were told to go down in the lift & press -1. We couldn't find the room initially as it was located behind an unmarked door, On entering the room the door slammed shut behind us & we were in total darkness as there were no windows , I took two steps forward & fell down three steps, We eventually found the light card & switched the lights on, i landed on my side bruising my hip & shoulder, the next morning at check out I explained what had happened & the receptionist took my details & said the manager would ring me. Four days later & he still hadn't rang so i contacted Best Western customer services who forwarded my e-mail to the manager, He said we were told about the steps & to put the card in the slot before the door shut & i was offered an accident form to fill in but i refused & didn't want to complain all of which is completely untrue, I feel that these basement rooms are totally unsuitable for a hotel because they have no windows or natural light, I am dissapointed at the managers cavalier attitude as I could have been seriously injured

    2
    « Terrible stay redeemed by good service »

    Booked this supposedly 4 star hotel expecting the room attached. What we received was a shoebox there we couldn't even open our suitcases or have both people standing (pictures attached). There was literally no room to do anything. When I complained to the hotel they said the picture advertised was incorrect (I don't know who would book the room if the accurate pictures had been posted). However they kindly rectified the situation by providing us with the room pictured and a free breakfast. Thankfully we only stayed in the original room for 1 night but only due to our saying something. Imagine the guests who don't saying and are subject to those claustrophobic conditions!

    3
    « Disappointed with the bed »

    We booked this hotel last minute as part of our honeymoon celebration. Unfortunately we were given a twin bed that they would not change. They did put a congratulations card and strawberries in our room, but that did not make up for it. The fire alarm went off three times and staff were not helpful with this.

    5
    « Pleasant stay at Maitrise »

    Stayed for 1 night while visiting family. Swift and efficient check-in, very helpful staff. Bedroom was very comfortable with tea/coffee making facilities and toiletries provided. Buffet breakfast was very good.

    3
    « Overall good hotel »

    We stayed during the Eastern holidays and rented the room without windows for 75 EUR per night. The usual price is higher, but we got a special deal and turned out with a great price for a London based hotel. Pros: Although no windows, the design element with "optical" window made us felt good in the room. Everything was clean and the bedding, furniture were new and tidy. Breakfast was good, although it was only sandwiches, juice, hot drinks, cereal and fruits. Short walking distance from tube, but I suggest taking the day pass for buses (5 pounds) as you can easily travel to the center with the 16 or 89 - stop is just at the hotel door. Cons: We had no remote control at our room and we asked 3 different employees at registration to find one during our 2 days stay, but they only promised to help, but never did. The room could be wider - for the short stay it was OK, but for longer ones it would be too tight.

    5
    « Super hotel! »

    Stayed for three nights, great place - couldn't fault it. Very clean throughout, towels changed every day, all the staff were very friendly and helpful. Even the lift was quiet and fast! Continental buffet breakfast very good. Excellent heating and air conditioning system so one can always alter the temperature to suit ones preference. Good internet connection in the room. Close to buses, underground and overground. Would certainly stay again.

  • 2
    « Disappointed »

    We booked this for a few days away for my partners bday so decided to go for a 4*, we arrived and were very impressed with the lobby and on first view, the room itself. we asked for extra pillows due to a back issue and were told they would inform housekeeping - never heard back. We eventually went out and asked again when we returned only to be told they didn't have a single spare pillow in the hotel. I ended up giving my partner my pillow and just using a little cushion. In addition to this, there was a terrible amount of damp in the bathroom, which looked to be coming through the ceiling rather from condensation as it had come through the light as well. Gutted to be honest

    5
    « Saved our holiday! »

    My partner and I booked this hotel last minute on 11th March because the apartments across the road were so disastrous. We were pleasantly surprised after having such a traumatic evening so far as the staff gave us a warm welcome and the bar and reception area was beautifully decorated. We were very relieved to be able to get a room at such late notice but the staff were extremely accommodating and went the extra mile to ensure we had a double room both nights even though the availability was only meant to be twin rooms. After explaining to the staff at reception about the bad experience we had at our previous accommodation they were very sympathetic and wavered the usual £50 deposit to make us feel less stressed out and also once we were shown to our room we were given two glasses of free champagne!! I was so impressed. The room was gorgeous and cosy, decorated just the way I like it, kind of boutique style. The bed was super comfy and tv had loads of channels. We could control the heating/air con which was a plus. The whole place was very well presented and spotless. The shower was amazing it had a huge square shower head that completely engulfed you in water it was great!! We did not get the chance to eat at the hotel but the restaurant looked lovely and the breakfast smelled amazing!!! Hotel is in walking distance to Maida Vale, Abbey Road, Regents Park. Bakerloo line runs from Kilburn Park underground station just a 2 min walk round the corner and London Overground services run from Kilburn high road also a 2 min walk. I recommend The Old Bell pub for food and drink if youre not eating in the hotel as its right across the road and so good and cheap!! only £3.99 for a full English, we went both mornings! Cant speak highly enough of this hotel and would 100% stay again. Thanks so much

    2
    « Poor Room Size not clean or quiet »

    I found this quite an unpleasant experience to stay in. First had a room that was very noisy that was cold and very small. Changed to anther room which was a twin when asked for King Executive. Changed again to very small double room at the back so quieter, broken tap, blood on basin, poor internet reception, smelt musty, next to boiler. Moved again still musty, light above sink not working, dusty, no teabags restocked. Poor overall performance I was glad to leave after 2 prepaid nights

    4
    « Ok for one night »

    Nice hotel, staff very friendly and helpful. Room very clean though quite small but ok for one night. Ok location for short London break as close to all public transport. The biggest downfall was the terrible loud noise coming from pipes both late at night and early in the morning.

    2
    « Dont Bother »

    Don't waste your hard earned money here if you can avoid it. Don't stay here in summer as you can't open windows even a crack open, they aren't working windows. So if your chlostrophobic don't stay here. First thing i saw in the bathroom was the towel rack absolutley COVERED in dust. Like a thick layer on each rung. Made me wonder when it could have possibly been dusted last. I only had one towel, no hand towel or bath mat which i just thought might have been the way they did it, but second day room service gave me bath mat and hand towel so obviously it was to be expected and was an obvious oversight or laziness on the hotels part. The quality was also substandard, the mirror in the bathroom had paint or glue or something on it, and i noticed it throughout the bathroom. Tea and coffee amenities only occasionally were restocked by housekeeping. Bed was made well some days as expected and then other days like no care whatsoever. Just all throughout my stay in this hotel was inconsistency after inconsistency, which doesn't bode well for a professional hotel.

    4
    « Snall but perfectly formed »

    Just returned from a visit to London where we stayed in this lovely hotel. So easy to find by train with a short trip from Euston on the London Overground to Kilburn and there it is, just across the road. Check in was swift and the room we stayed in was on the fourth floor. The room was small but had everything we needed, It was clean, tidy with the softest towels in the lovely shower room. An excellent nights sleep on both nights, despite the hotel being busy, there was no noise keeping us awake. Breakfast in the morning was buffet style with plenty of choice and a range of teas available. The staff were all friendly and keen to help. This will be our regular stop without a doubt.

    3
    « Decent hotel for the price and location »

    The hotel is alright- in a great position for the price (about 2 minutes from the Kilburn Park underground station). The room was really quite small and there were no windows (I think it was room 310) but the decor of the room was lovely, although the bed was a bit hard. We only stayed in this hotel for a night and we were out all day so it suited us fine- and when we returned in the evening we could sit and relax and watch anything we liked on TV as there was the full range of channels like you'd have at home, pretty good considering there's usually about 5 in most hotels. The shower was great- a big "rainfall" shower as I think they're called. The overall look of the hotel was lovely and the staff were very friendly. Breakfast was good although it's not a cooked breakfast, however again for the price it's decent. We're students so for what we could afford this hotel was quite nice- I would certainly stay here again but my only request would be to have a room with natural light :)

    5
    « london location just great »

    Hidden hotel. So unobtrusive you easily walk past it. From the outside not overly huge. Booked on booking.com for March. Very reasonably priced for Kilburn. Located on the High Road. Easy access to tube. Found hotel to be very clean. Surprised to walk the corridors without squeaky floorboards. Room was ample in size. Clean, tidy, lovely thick white towels, lovely shower. Usual supplies, coffee, tea, hairdryer, toiletries. Beautiful comfy bed. Would definitely stay there again. Only criticism for me was the temperature. Far too warm!

    3
    « Okay hotel »

    Nice people. Breakfest okay. Rooms very small. Bathroom no toiletbrush and very hard to flush. Some og the thieles Were held up With screen. Restaurant at Night was okay ?? Very hard madress in the bed.

    4
    « my 1 night stay in london Kilburn area »

    nice clean hotel, decent attitude from the staff and a very good selection on the serve yourself continental breakfast , it is on an eat as much as you like basis. The only complaint on my room is that it did not have any windows, although it did have an air conditioning unit it made me feel a little claustaphobic.

  • 2
    « So disappointed »

    I booked this as part of a theatre trip . I had read the mixed reviews after I had booked . The booking company rang the hotel to check that I could have a twin room with a window . We were assured that we could . When we checked in and off we went to the room . When we opened the door the cold hit us. It was a tiny room with a king size bed on it and no window so week went to reception , I explained that I actually confirmed that it should have been a twin with a window , they gave us a double with a window just for the first night and would change it The next day . We couldn't get the heater to work . Next day the gave us a twin room with a window . It was even smaller than the first one , again the heater wasn't working . It was freezing , we had to put extra clothes on in bed and use towels from the bathroom as extra blankets . Lots of other little things were wrong but to take to long to list . Shocked hotel allowed guests to come down to breakfast in pyjamas .

    2
    « Avoid »

    Positives - The rooms are stylish and that's it! The room is cramped with furniture. The bathroom layout is completely shocking. A free standing shower where all the water is distributed around the whole floor, so if you want to go into the sink to wash your hands or whatever, your feet/socks are soaked. The basin is so high up, I had to tip toe to brush my teeth. The mirror behind the sink was a dark black mirror, absolutely useless. In the room, the way the mirror was positioned was pointless to. Ladies - take a mirror with you for make up! To make things worse, if you're think of having a lie in, avoid this place like the plague! There was construction work right outside the bedroom window at 8am, drilling and people talking, considering we were on the second floor, they were right outside the window. The hotel should have either informed us of the construction work outside or moved us to a different part of the hotel. And there was strange loud noises coming from the bathroom pipes all night long! And the bed! TWO SINGLE BEDS PUSHED TOGETHER! Which kept separating and had to keep pushing back together. It was meant to be a "double room". Which should have a double bed! Not two singles pushed together!!! Also the area was quite sketchy, about 8stops away from Oxford Circus, hotel was situated in zone 2. Overall, I definitely won't be visiting this hotel again and would tell people to avoid. And the wifi is only "one day pass" so you would need another pass for the next day. Avoid at all costs unless your in desperate need of a hotel. Definitely not a four star, all sorts of crack in the bathroom walls. AVOID AVOID AVOID!

    2
    « Not value for money »

    Room was small( I could live with that - this being London)A £ 50 deposit was taken over and above the room rent for ' breakages'. I booked for bed plus breakfast for two days. On both days, the restaurant list did not have my name down for breakfast and I had to present evidence to the reception . Staff was young and inexperienced .The room phone did not work. The TV was about 20 ft away. Would not recommend this hotel at all for the business traveller.

    2
    « Need to sort Heating & Cooling out!!!!!! »

    Well its been nearly nine months since I wrote my original review and the hotel still hasn't done any thing about the heating and cooling system. In summer its too hot & you can't cool the room and in winter the rooms are freezing. The ironic thing is the rooms have a flash air conditioning panel with loads of settings, none of which do anything. Also despite my other previous complaint, the hotel is still advertising executive rooms with premium coffee, fresh fruit and a 'gift', none of which you get. I was drawn back to the hotel due to its cheap price, but its really not worth paying to stay in an ice box room in the middle of winter.

    4
    « Perfect spot! »

    I spent 2 nights here with my 4 year old son at the beginning of half term. Visiting family and taking in the sights. I have to say reading the reviews prior to going I was unsure what I would find however I was very impressed! The staff on arrival were very welcoming and we had no problems checking in. We were in a twin room in the basement room 003. The room was clean, modern and had everything we needed. I felt safe and both myself and my little man slept well. My only issue was the noise of a trolley at 6.30am coming out of the lift next to our room, fortunatley we were already awake. The hotel was located close to the overground and underground stations, perfect when your little one decides his legs have stopped working and wants carrying. Breakfast was lovely and just what we needed (continental buffet). All in all great value for money, kind and caring staff and perfect location. We will most definitely return. Thank you

    4
    « Ad-hoc Valentines »

    So we decided not to stay at the Corinthia this time and via Travel Republic we chose to get a last minute room for the night. Now we had some issues with Travel Republic but this was not on the part of the hotel. They sorted it out and were very accommodating. This place has easy access from Kilburn Park tube station on the Bakerloo Line. It's a couple of minutes walk. We checked in, the staff were friendly and helpful. The reception area was well presented which was unexpected given the price we paid and some of the reviews on here. Now the room was small. This is a near central London building, never really designed to be a hotel, however if staying in a hotel room in London and the room is your biggest concern then why are you even in London? Stay in Hampshire, the Peak District or Dorset or somewhere that you'll get a nice view out of your window. But if you don't want to look at the world from behind glass the Maitraise is a good bet. Clean, tidy, convenient and reasonably priced. It's open 24/7, has easy transport links and there's some great looking curry houses nearby too. It was a good stay and a great weekend, will definitely consider this hotel for future stays and recommend it to others who are sightseeing or travelling to London and need a place to crash when your legs get tired!

    5
    « lovely convenient hotel with friendly helpful staff »

    This is a comfortable hotel with excellent transport links to all tourist areas. The staff were very friendly and helpful. The room was warm, comfortable and very clean with quality towels and toiletries. Good sized lift, (my wife hates these little ones). The restaurant served great meals at very reasonable prices with wines/beers to suite. We even had a complimentary drink as guests. The midday checkout is a definite plus. At £139 bb for two nights in London it has to be recommended.

    5
    « Wonderful experience »

    My children and I stayed at this hotel on 17th Feb. The room was brilliant: such wonderful value for money. Moin and his staff are very welcoming and made our stay pleasant. Would highly recommend to everyone. My children especially loved it.

    1
    « The worst hotel I have ever stayed in! »

    We stayed here in February for a theatre trip and never has a hotel deserved a 1 star rating more than this one. We booked a suite with breakfast for 3 of us , we arrived and we were told there are no suites available and my 15 year old daughter would need to sleep in the same bed as us, I became quite angry and they reluctantly agreed to put a sofa bed in our room which completely filled it we had to climb over it to use the bathroom. The room was dirty and smelt of sewerage. The next morning we were refused a cooked breakfast and told we need to pay an extra £8 each after we had already paid for it the restaurant staff said it wasn't their fault. On checkout they charged us for the breakfasts they had refused to serve us saying it wasn't there fault. This trip was for my wife's birthday and was the most awful experience I have ever had in any hotel ever. I am an avid traveller and am always positive with my reviews and I accept mistakes can be made etc but this hotel sets a new standard in how not to treat customers.

    4
    « A good experience!! »

    Great and pleasant staff! From the hands-on General Manager downwards, they are a very helpful bunch of people. We were treated warmly with a pleasant smile and although we initially booked for 9 days ,ended up staying for 3 weeks!!.

  • 1
    « Terrible - 4 stars, I don't think so!!!! »

    Very disappointing hotel. I stayed here (on the first floor) with my mum for three nights for her 65th birthday. Unfortunately our stay was a nightmare. The pipes above our room made an incredibly loud noise like a foghorn (you cannot believe how loud it was!!) waking us multiple times every night. By the end of our stay we were exhausted from lack of sleep. Each time I complained I was assured the problem would be resolved but it never was. When I asked to change rooms I was told this was not possible as the hotel was fully booked. The staff were apologetic and maintenance did look into the problem but it was never fixed and ultimately our weekend was ruined. On the Sunday when checking out I asked for a full refund (the booking was prepaid) but as there was no manager on duty this was unable to be dealt with at that time. I was assured that I would receive an email that day from the manager about this but as yet I have not received anything. As a four star hotel I cannot believe how poorly this has been dealt with. They didn't give me a room where it was possible to sleep, No reimbursement, and now no communication. AWFUL...!!

    2
    « Hotels nice enough but don't get a room opposite the nightclub! »

    Staff were really nice and helpful and the hotel is really nice but our room was opposite a nightclub which went on til 2:30 Sunday morning. The club wasn't the issue, it was more the people outside it, the cars beeping, people shouting, police sirens etc. If you're expecting peace on a Saturday night ask for a room at the back of the hotel! If you want a cooked breakfast then make sure you ask if one's available. I didn't ask because there were no menus out and the continental buffet breakfast was all that anyone was eating. Young staff who seemed inadequate for a busy Sunday morning if hungry patrons! We found a menu on the way out but I was full on cheese and tomato salad by that point! Minutes from overground and underground stations so access for town is fine. Not a great spot

    4
    « Good value and not far from the city »

    Best Western was a steal in my opinion and only round the corner from the tube (Bakerloo line) which takes you right into the heart of the West End. The rooms are clean spacious and modern you can't really go wrong if you want a cheap stay in London, Kilburn is the poshest area of the city but it is trendy and up and coming, the high road can get very busy but nothing that could ruin your stay. Staff were friendly enough and although the continental breakfast is extremely basic at least you get something which is more than can be said for some other London hotels. Overall a good stay that satisfied our needs.

    4
    « Handy and good value »

    Clean and friendly. We had a king size bed/room but had a problem with the window. The staff were very apologetic and quickly reallocated us to another room. This was an upgrade to room with a sofa. Noticeably bigger and we'd certainly chose to spend that little more for such a room another time. The smaller room was really teeny!! Conveniently located round corner from tube, right by a bus stop, opposite tesco and Starbucks. We ate at a lovely Thai restaurant chayana, 10 minute walk from hotel.

    4
    « Best Western Maitrise Hotel London »

    This hotel is great value for money for 1 or 2 night stay, as I often do on business in London. Staff are warm & helpful. Rooms clean and bed comfortable. Excellent price over the winter months. Taking advantage of the BW Rewards membership. The only disappointment is the very average breakfast. Limited in choice and not great on presentation compared to some other BW in London. However would recommend and stay again.

    4
    « Lovely Hotel With Friendly Staff and Lovely Room. »

    Me and my partner really enjoyed staying in this cosy hotel , we enjoyed the decor of the room and the bed was comfy we had a brilliant night sleep , its literally 4 min walking distant from the underground which is handy . The only bad points i can pick out is you cant open the windows and the food menu needs more initiative and the breakfast was to cheap , definitely need to serve hot food as breakfast as well as Continental. Apart from that lovely hotel through out , amazing air con and supplied us with a baby cot free of charge . i would definitely stay here again , we got complementary drink as well for eating in the restaurant .

    3
    « Hotel in good location BUT compromise on cleaniness »

    Good location. Small rooms. got bruised on the knee because of a knock i received while trying to get out of bed. Very tight space. Worst experience: smelly throw pillows. toilets not cleaned until requested and toiletries not provided.

    5
    « Very helpful Staff »

    All the members of the Staff of this hotel were very helpful from our arrival until we left. The lady at the front desk was very kind and willing to help us with everything we requested and with our questions about surroundings and facilities. We had problems with noise caused by people of the room opposite to ours. As soon as we reported it to the front desk, the noise was stopped. I regret not having reported the problem sooner.

    3
    « Ok .. Just !, »

    Well . The positives , clean well placed hotel and to be fair for £80 /£100 a night with breakfast in London it is good value .but there lies the problem ! I booked a suite , so by design I thought I would get a "suite" . Room 117 so not a "suite" ... Cold , no windows , extremely noisy . So on so on. You can read it all on previous comments ..But ..nice staff , clean tidy ,ok bed .. Ok room .just don't think your getting a something special for £90 !

    1
    « Terrible service »

    The rooms are very small. The main light did not work. There was a big tv but not remote control so we were unable to turn it on until 2am, we asl for tv control 3 times!!! We had probles with te card-key aswell. The room was very clean but the shower was a bit broken. We had to leave 50£ of deposit and it was back to me ONE WEEK LATER!! Terrible service i will never chose this hotel again.

  • 4
    « Well Placed Hotel »

    My sister and I stayed here over the new year. The rooms are tastefully decorated, while a bit small. The staff were very helpful. The breakfast was great. Very easy to get to Oxford Street by bus . I would recommend this hotel .

    5
    « Great hotel perfect for a few days sightseeing! »

    This hotel is situated in a perfect place, it's basically on a high street so there is plenty of food places and shops! It is also a 3 minute walk to the nearest tube station so could not be in a better place, was 5/10 mins away from main attractions on the subway which is nothing! Would advise you get an Oyster card for the subway, but the rail staff are helpful in advising you. Breakfast at the hotel was pretty dire, but there is greggs/McDonald's/kfc at your doorstep so we weren't too bothered. Rooms are neat, tidy and clean but very small.. If you are claustrophobic please avoid lol. Only dodgy thing was taking £50 off of guests at start of stay in event of any damages etc, which we didn't mind but if you don't have a spare £50 then not very ideal. All in all great stay, could not have picked a hotel in a better location! Perfect for couples staying and sightseeing in London for a few days.

    3
    « Disappointing Breakfast »

    Was told that full English Breakfast included bacon but it was turkey rashers Beds very hard and pillows Parking expensive, £ 15 for overnight stay. Would be cheaper to stay at a Hotel on outskirts and 'Tube' in Twin room had about 6 inches to get past the first bed. Room is tiny but could be laid out better with beds along side of room instead of across the middle

    4
    « Pleasant stay »

    Stayed overnight and could not really fault the room which was clean and comfortable. The breakfast menu provided a reasonable choice and the staff were courteous. The only downside was the noise coming from the nightclub and revellers directly across from our hotel room which kept us awake till 2am!. Despite this however, we would stay here again but instead request a room to the rear of the hotel.

    1
    « Terrible »

    Went to the hotel for a wedding London, can't complain about the hotel, apart from prison like rooms! The worst was that the hotel did not protect our card details, resulting in card details taken and used. Luckily the bank stopped it! Lovely job Best Western, it's not like it's 6 days before Christmas!

    4
    « Pleasantly surprised! ?? »

    I did book this hotel very last minute (£238 for 3 night) and after booking I read some of the reviews, I did worry when someone mentioned the heating/hot water not working and such, but found this hotel to be great! Great value for money, good area, good connections to central town, nice staff and good decor! The twin rooms are down in the basement but we didn't care as this part of London doesn't have any landmarks to see. The room had Modern decor and updates fixtures. The bathroom had heated towel rail and rainfall shower which was powerful! We left the bags at the hotel the day we checked out and went to get them before catching our train home. No problems. Tube station 3 minute walk away and an overground across the road. 20 minutes into central London. Only reason we give 4 stars is due to the smell of the damp/mildew in the room but it quickly went away when we switched on the air-con for a little bit. Overall great hotel for what it is.

    4
    « Convenient hotel for central London (via tube) »

    A smallish but very capable hotel situated in Kilburn. Our room was modern, clean and well laid out, with sufficient room for three of us. We stayed here so that we could reach Royal Albert Hall and central London. It very much served our purpose at a fraction of the cost of similar hotels in central London. Continental breakfast was very acceptable.

    1
    « The smoking ban doesn't apply here! »

    My partner and I stayed at the Best Western Maitrise hotel last night, and there is no hope in hell we will ever be back. We booked 2 rooms for us and another couple. Unfortunately the other couple pulled out due to ill health in the family. We tried to amend their booking but got a stern 'no'. This in itself we can accept - just about. However, when we arrived yesterday and checked in, we were assigned our room and made our way through the labyrinth of corridors to where we would be staying. The room itself seemed great, all from the stench of cigarette smoke. This was more obvious/disgusting in the bathroom. We went out for the evening and reported to reception that the room 'stank'. The front of service rep advised us they had been having problems that day with other guests in the next room smoking. But assured us it would be sorted out for our return later on. We arrived back to the hotel around 23:30 and as we were making our way back to the room the stench of marijuana smoke was acrid in the corridor and in to our room. The smoke was visible!!!! We went back to reception to complain, only to be greated by the 'Laurel & Hardy' of the hotel trade who were beyond inept (and that is being kind). Several minutes of trying to get them to understand that the room was unacceptable, they assigned another 'smaller' room. This was a basic double - even though we'd payed for a king size room. When questioned they advised it would be sorted for us in the morning. It was now 00:40 This morning when we went to check out I complained to the duty manager, again someone incapable of engaging her mind and making a managerial decision. We insisted on a full refund only to be told she 'cannot do that'. She then went (we assume) to phone her manager on two occasions but came back with the same pathetic response of 'we are not authorised to give refunds'. To cut it short, this place is a disgrace. They are in breach of the statutory requirement to stop smoking in their establishment. That topped with a selection of staff, who at best made themselves look like incompetent buffoons should be warning enough to anyone wanting to stay here. I will be pursuing this matter further with the hotel chain, booking.com and maybe a copy sent to the hse. Yes I am angry, and disappointed to the value of £238!!!!!

    5
    « Great staff »

    This hotel is in a great location in kilburn close to shops on high road and a bus ride away from all London tourist attractions. The room was spotless wifh tea & coffee making facilities. The staff were really friendly and so helpful special thanks to Martina for all the help she gave us during our stay. Look firward to my next visit there in the very near future.

    4
    « Comfortable stay »

    Lovely welcome. Had a room in the basement. There is no window but for one night not a problem. Room was clean tidy and spacious. Location is on a main road and opposite tube station, getting into central London is easy. The receptionists at the hotel who was Martina was a credit to the hotel chain. Very warm, friendly and attentive. Nothing was to much trouble for her. We asked for extra bedding and it was there straight away. I would stay again if I was in London.

  • 2
    « No value for money »

    Staff were very nice & welcoming. The bed was very very hard & uncomfortable. No remote for TV so had none. Promised to move into another room but that didn't happen. Noise from club across the road was ridiculous. Dinner was nice. Did not receive complimentary drink as promised but on checking out early,was offered a free dinner to compensate bad experience. The staff was the best thing about this stay.

    3
    « Ok for a short break »

    The hotel looks very nice on the web site, and in reality the hotel is OK the big problem is the very tiny rooms, we had and executive twin rm 219, this room had 2 beds only 9 inches apart and with less than 6 inches between the bottom of the beds and the wall. The easiest way to the bed by the window was to climb over the first bed. The bathroom was small but clean and well designed with a good shower. Breakfast was poor and when you book on line you book a breakfast package but is only continental which isn't made clear. The breakfast selection is not vast and not of great quality. I have also never seen sweet biscuits served as part of the continental selection.

    2
    « All good things come to an end »

    We arrived at the hotel at around 2:15 where we checked in with no problem and we arrived to our room which was still being cleaned so we had to wait, which wasn't a huge problem. Room 129 was lovely! And a very short walk away for the tube station, which was very convenient. We chilled out for a while when we received a knock at the door, one of the receptionists came in greeting us with happy birthday and complimentary cake and champagne for my boyfriend and I which was a real nice touch, before she left I asked if they had any spare phone chargers around as mine had broken and they brought me one without any fuss. When the phone charger was brought to my room I mentioned how cold it was and that the heating didn't appear to be working, the receptionist had no idea how to work it and said that she would send someone up to have a look (no one bothered to show up) We went out for the evening and came back to a freezing cold room, we didn't make a fuss because it was late we just wrapped up in bed and went to sleep. Upon waking up to an absolutely freezing cold room I thought i would run a bath, WE HAD NO HOT WATER!!! I complained to the two receptionists who blatantly didn't care less, I was advised that there was a problem with the boiler and nothing could be done about it. My boyfriend and I had to shower in a freezing cold room with freezing cold water!! We was offered no compensation not even an apology!!! What four star establishment runs like this? It seems to be an on going no issue as I have read other reviews similar to my own regarding the heating and water. The heating and hot water only came on minutes before we checked out at 11:30. Very disappointed with my stay. I would not visit again. The visit started off so well but just nose dived. Due to the poor service we received we will be investigating this further ourselves and will take this further as we aren't convinced that a a hotel/restaurant should run without hot running water and heating.

    3
    « Noisy, noisy, noisy »

    Hotel clean. Rooms very small as you expect in a city hotel. Cold buffet breakfast. Staff were friendly and best thing about this hotel. Sure there are quiet rooms but ours was next to massive aircon unit. Noise compounded by shouting guests returning to their room at 3am, ruining any chance of getting any sleep

    3
    « Had a basement Room with no windows »

    I would not recommend getting a basement room, they have no windows so are not really appealing, though the decor was ok and the room extremely clean. The area has restaurants and pubs, but there are better places to stay inLondon

    4
    « Mind, if you are claustrophobic! »

    The hotel is conveniently located, litteraly one stone throw from Kilburn Park Tube station. Rooms are not that spaciisu but they are finely furnished. Be aware that some of the rooms DO NOT HAVE ANY WINDOW and this migh cause problem to claustrophobic people like for example the colleague of mine I had to swap room with. The hotels states this on the website anyway. Rates are good to be in Maida VAle

    4
    « Mini Break to London »

    I booked this hotel through Superbreak along with my rail travel due to the very reasonable price. Having read some of the previous reviews I was a bit worried about what we might find but my worries were unfounded. The hotel is located a short walk from Kilburn Park underground that is situated on the Bakerloo Line which was the best line for what we required - Bakerloo Street, Oxford Circus and Piccadilly Circus. My husband and I were greeted by lovely reception staff who explained everything to us and couldn't have been any friendlier. When we got to the room we were pleasantly surprised. Yes it was a bit on the small side (one of us had to climb over the other to get to the other side of the bed) but it was modern looking and the lighting was sufficient. As we were only using the hotel for sleeping at night we were pleased with the room. It maybe wasn't spotlessly clean but it wasn't anything to complaint about. There was only one pillow per person with no spares but I'm sure if we had asked reception we could have gotten more but the cushions on the bed were actually perfect as replacements. The breakfast selection was good for it being a continental. Mini croissants, mini pain au chocolat, salami, fruit, yoghurt, cereal, bread, cheese, jam , nutella etc. There was no need to upgrade to the fully cooked breakfast. When my husband asked if he could get a de-caf coffee this was no hassle at all and it was at the table in no time. There were a couple of negatives but these weren't down to the hotel itself: - The alarm clock went off just after 1am one night Someone rang the doorbell just after 1am the next night and on that morning the fire alarms went off at 7:30am - we were travelling back home and wanted a long lie to see us through but that put an end to that dream My husband and I enjoyed our stay at this hotel and we have no hesitations in going back and I may even start using it during my business trips to London if it comes within budget.

    4
    « By the tube »

    Small but clean room. Restaurant manager honored request for a surprise mini birthday party for my sister. She bought a dozen red balloons, decorated a corner of the restaurant with them along with decorative sparkle confetti, got a bday card. Then the staff brought out a cake with lit candles singing Happy Birthday. A small $$ price for a lasting memory.

    4
    « Lovely stay »

    Beautiful hotel, helpful staff, cozy room with a nice view. I enjoyed our miniholiday a lot! I would warmly recommend this hotel to couples or for business trips. It was great that the friendly staff could give us so many good tips where to go to eat etc.

    2
    « Take ear plugs! »

    The hotel itself looks almost brand new and the room nicely decorated albeit very small (maybe 2m x 3m). The restaurant and food is also very nice. The problem however is the poorly sound proofed room. The windows are single glazed, didn't meet (broken) and the road outside is extremely busy even at night. Suffice to say I had a poor nights sleep. On top of this, after I somehow managed to sleep, I was woken by the room's alarm clock which some idiot had set to go off at midnight! There is also no car park, a private basement car park is located about 5-10min walk away costing £15 per night.

  • 5
    « wembley visit for NFL Game »

    This is the second time I have stayed at this hotel with the last time just over 12 months ago.My visit this time was just as good with all facilities and food at the same excellent standard as it was last year.

    4
    « Nice stay but breakfast needs work »

    Only a short walk from Kilburn Park tube station his hotel is an ideal base for a London trip. The rooms are small but large rooms in London are much more expensive than you'll pay here. Despite being small there's everything you need in your room and they're nice and smart. I was less impressed with breakfast though. The B&B rate only includes the continental buffet so a cooked breakfast is paid for was an extra. If you're definitely after bacon, sausages and the like you'd be better off eating elsewhere. The morning we had breakfast the only spreadables to put on your toast were Nutella or Honey. A waitress popped over to Tesco for preserves, declaring on her return that they didn't have any marmalade! Nonetheless I'm grateful for the effort made in retrieving the jam.

    5
    « Excellent hotel »

    After reading some reviews I was worried, but after staying here I have to say it was excellent. It's not luxury by any means but for a basic hotel, near transportation with good staff and clean rooms, highly recommended. I should mention that the price was definitely affordable for a hotel in London. My only nitpick is that the bed was quite firm, if you are unaccustomed to the hardness of beds in Europe you might find this to be a big deal. For me, it was perfectly fine but for others, maybe not.

    4
    « Pleasantly Surprised. »

    must admit that having looked at reviews for the hotel I was a bit unsure what to expect. We were both surprised to find a well dressed and friendly receptionist. Our room was clean, plenty of plugs, no TV remote but the front desk organised straight away. Air-con worked well and easy to use. Yes the rooms are small and no the windows don't open (most hotels hardly have opening windows anyway) If your taking a tape measure away with you to measure the length between the bed and the wall then best book somewhere else. My wife had clothes and shoes all over the floor and I could still walk from bed to the toilet after 10 whiskys! Lobby and stairs were all clean and looking new. Our room was modern, nice sized shower and enough room to use the facilities. I only paid £75 a night which for the location was amazing. And we only booked 2 weeks before we stayed. Overground station over the road or tube stain a 5 minute walk. Bus services outside the hotel too. Hard to find a reason as to why we wouldn't come here again next time in London. Breakfast wasn't great. It's (£7.95 for hotel guests to have a cooked breakfast but you have to pay that in a travelodge or premier inn) but the tea, cereal and toast/pastries inclusive of room price were OK. Would I pay extra for them? No. Free WiFi worked well though, (again an added extra at some hotels) All in all a good stay for the price we paid. Would I of been as happy if I were expecting a 4 star hotel at £150 a night....probably not.

    2
    « Hour for two fizzy waters! »

    The plus points. This hotel has recently been refurbished, consequently, the rooms are newly painted with clever space saving tricks, such as tiny 2' 6" single beds. A towel rail that touches your leg when you are on the loo! A bath that you have to get into in order to secure the plug as the shower screen is fixed, then it's fingers crossed you turn the bath taps and not the shower on as there is no way of telling which is which, resulting in soaking hair if, like me, you guess incorrectly!! I requested a quiet room and were lead downstairs to a subterranean box. The damp smell was quite overwhelming and NO window. The noise from the staff stomping up and down the wooden staircase adjacent to the room was ridiculous, so much so, that at 1.00am I requested another room, which was given. Lunch was an experience. Waited 45 minutes for two mineral waters and just over the hour for the salads to be served. What a poor show! Shame, as it looks quite a snazzy, on trend hotel. So, to sum up, if you want an okay hotel for a couple of nights in that area, not bothered about negotiating the bath and tiny beds and not planning a quick lunch, just might be worth a punt as the prices was fairly reasonable for London £255 for two nights. However, if you want spacious rooms, food served expeditiously, and seeking a decent 4 star hotel.....cross this one off your list!

    3
    « Rather 3 star hotel »

    I've travel with my family to London- touristic trip, in the late October 2015, and stayed for 3 nights in this hotel. The reality we found is not quite like in the hotel site presentation pictures. Definitely overpriced and overrated (rather a 3 star hotel) We choose a Best Western Facility to benefit from some standards (we thought), but for the first night we had a windowless room - without natural light, small enough, that according to my knowledge couldn't be rated as a 4 star hotel room. Anyway, on the second night we change it with another much smaller room (probably ok if used like a single room), these one fitted with windows. When I describe a small room I refer to the facts that it's quite difficult to unpack your bags, since the bed /other furniture's are positioned too close from the door, and access to the bed could be done from only one side. As a positive side, the hotel is positioned close to the Underground line ? Kilburn park (metro Bakerloo line ? quite effective connection to London's city center). The staff is friendly and seems helpful. The breakfast it's basic and nothing fancy... Generally the hotel and rooms are very clean (however drainage from bathrooms must be revised, since it's not normal to drain a bathtub in more than 5 minutes). Wouldn't recommend it,

    4
    « I don't understand the other review »

    First of all, I want to say that staff has been very friendly, the night guys, Christian and Edney were helpfull, from check in to check out with this lady. I didn't saw the name... Then, room was lovely ! i don't understand the others review.. Clean, well just the view wasn't good but i don't mind, it was very good for me ! Ladies in the restaurant were nice, the buffet was OK, but Full english looked so goooooood. Unfortunately i finished my breakfast when i saw the plate. Maybe one thing, in the corridor there is bag from housekeeper i think, but it's ok, i'm not in wheelchair. The hotel is near to Kilburn Park station, Bakerloo line going to central london, in 10-15 minutes ! Good location ! So my night was very good, i'll come back for my next stay in London !

    1
    « "Shocking Hotel" Read Reviews »

    Upon arrival everything seemed to be ok, polite staff, nice lobby ish! 1st room given I opened the door & the bed was literally 26cm in front of me "yes we measured it lol" Shocking!! Asked to be moved, we was moved to a slightly larger room. Nothing special NOTHING like pics No view, very creaky floor, two single beds together, tiny wardrobe, bathroom was SHOCKING! Tiles looked like they have been fitted by a blind man, so called shower is literally a little closet & shower head is approx 5ft4/5 at a push to me being 5ft 10 has to bend to get under it, very annoying & hotel lady thought this was funny. Air con wasn't working or the fridge. & worst of all our door didn't lock, called to reception waited 50mins for someone, had to call again finally was told by some poorly English speaking man, noting he can do hotel is safe it be ok. "brilliant" AND STILL NO 1s SEEN US 31hrs Later after complaining (don't care) - Breakfast was a joke!! Literally some dry ham, bread & few little bits NOTHING a English man would call a breakfast, that's £12.95 extra inc £2.95 for proper coffee or tea. My advice, if you CAN avoid like the plaque, hotels is a front. Pictures look nice but it's 3/10

    2
    « Really disappointing »

    The hotel is well placed -only 5 minutes to the underground station. Other qualities - it is very clean and the staff is friendly. Then the dissapointing part begins. Usually, I use hotel chains for a good quality price ratio. Don't book here if you are claustrophobic. No window opens. We were a larger group, booked 3 rooms. One ok, one so very small that the door couldn't be fully opened. You had to put your bags in the bed first in order to close the door and then find a small space near the bed to put it down. The 3rd one was the most horrible - no windows in the room. I felt that I was punished to stay in the closet. They didn't want to change the rooms in the first night, claiming that they were fully booked. In the second, we received a room with windows at the final floor. In the balcony, the view was exceptional - 3 large chillers. The size was also very small. No place to get in the bed except on the front. We made a picture of this room, but unfortunately not of the first one, windowless. The bath was not fully functional, the draining not working properly. The breakfast is simple but be aware that fruit salad is not very fresh, most of the fruits being more than acid. The lucky part of our trip was the sunny weather that made everything glow.

    2
    « Disappointing weekend get-away. Will not return to this hotel. »

    The hotel was decent, but definitely overpriced. Location was bad, as the first taxi we took coud not find the hotel due to bad numbering (this happened with a second taxi, too). There's a club and several restaurants in the area, so tended to be noisy at night. The room we had was missing a lamp in the bathroom, a lightbulb was not working and there was a musky smell, almost like paint which had not been aired out. The lighting overall was very dim, not good for reading. We decided not to change rooms, as my daughter said the smell was tolerable, but I did point out the missing lamp in the bathroom (with a cable sticking out) and the lightbulb. Neither were fixed. The bed is not a double, more like a narrow twin, and the room is very cramped. The bathroom was even more cramped. Breakfast was very simple. Having lived in Europe many years and travelled extensively, I'm used to the continental breakfast and appreciate it. However, this was the bare standard for a continental breakfast. Bread was only cold toast. Poor selection of cold cuts. Room service is not really room service - you simply order from the restaurant below, and they bring you the food (not too great, either). When we finished, we had no one to pick up the empty plates so we left them in the bathroom overnight until housekeeping could come the next day. The staff were friendly, but lacked knowledge in public transport. We were late getting to the airport - first we waited nearly 25 minutes for the taxi to arrive, when the receptionist told us it would take only 5 minutes. Taxi was late due to traffic and getting lost. Once the taxi, it was not a taxi, but a private car, so we had to pay double the fee. Staff did not provide any suggestions or advice on how to get around. Overall not what we were expecting. I do not recommend this hotel.

  • 3
    « Tiny rooms and overpriced »

    Good: clean, quiet, close to tube, decent breakfast. Bad: overpriced, tiny tiny room and bathroom, uncomfortable bed and flat pillows with a tiny sheet/cover on the double bed not large enough for two people. 40 pounds per night extra for a second guest in a double room is ridiculous. Not a great area - for the same price a better hotel can be found closer to city center. Wifi code changes daily which is frustrating when traveling on business without much time to spare. Requested an iron from front desk which was never brought. Did not sleep well here any of the 3 nights and would not recommend except as a last resort.

    3
    « Maitrise Hotel London »

    Bedside light not working and not fixed when reported on arrival for our two night stay. Taxi booked by hotel was twice as much as other local companies. Shower water temperature mild on morning of departure. In general good value for money for hotel in this location.

    3
    « Wouldn't return »

    Tried to find somewhere a little nicer (but on a budget) for my mums 60th and I can safely say you get what you pay for! The area itself is terrible- with what looks like a brothel across the road. Definitely wouldn't go out alone after dark. The lady on reception had no idea of the special requests we'd put on when booking the rooms so I ended up on a different floor to everyone else. Take a small bag as we couldn't even get IN to the double room as the door opens up to the wall, so you have to slide in and shut the door before entering the room. Beds meet the wall at each end so you have to jump in- the same in the 'King' room which only reflects the size of the bed, not the room itself. Showers are lovely and HUGE... I wonder if they made them smaller people may actually be able to get in! Single rooms in the basement with no windows and it was VERY warm. Breakfast was a complete let down- you pay for bed & breakfast but you only have the option of cold - you have to pay for a hot breakfast at £13!!!!!! Otherwise the rooms are well turned out, clean and staff friendly- so if that's all you want then it's fine.

    3
    « Almost there... »

    I found this hotel for about £130/night so thought I would give it a try, I stay in London quite regularly but my business determines the budget! It's a short walk from the nearest tube (Kilburn Park) which is handy, the area is OK but not great. All the usual shops nearby though, Tesco Extra, Starbucks etc. Welcome was good but the fire alarm was going off a lot, they sorted it by the time I returned in the late evening. Bed is hard and pillows thin. Windows won't open and although their is air conditioning it is a little worrying as to how to get out in an emergency. I was in room 106 and if there was a fire in the lobby you would be stuck. Room was reasonably quiet, slept quite well, A/C is a little noisy. I put the do not disturb light and bolt on but that was ignored by the cleaner who let herself in while I was still in bed. Overall OK.

    2
    « Would not recommend »

    We stayed here for 1 night before going to the O2 for a concert. The location was fab in terms of accessibility to the train and tube station and lobby was lovely and clean. Unfortunately, this is where it ended on positives. When we checked it (well after the check in time) we were given our keys to our 2 rooms. Considering we had booked altogether, we were put 2 floors apart, not ideal when you are there as a group. The twin 'Suite' we were originally given hadn't been cleaned at all! Disgusting! When we went back and asked for a new room they were very accommodating and apologetic and moved us immediately. they moved us into a room which was clean (at least that's something) but there were no windows in the room, and it was smaller than the 'suite' that we had booked. so basically we didn't get what we paid for! I wasn't happy with this as it wasn't the cheapest hotel to stay in. The second room (King 'Suite') was no bigger than a normal hotel room so was also not what we had paid for, however it was clean, however it was so cold due to the windows not being the best, double glazing seems to have been broken and the heating wasn't working! I had to sleep dressed just to stay warm. Again I didn't get what I had paid for. All in all, would never recommend anyone to stay here!

    4
    « A weekend in London »

    Found the hotel in good location for our time in London seeing the sites. Staff were very helpful and friendly. Breakfast was plentiful good and easy to serve ones self. The time at the hotel made the whole weekend a good experience.

    3
    « A comedy of Errors! »

    A shambles of a visit. First I was given a room that someone was already occupying then a room that didn't exist when I followed the signs (try finding room 305). Eventually I found it but the air conditioning only worked sporadically and the windows are sealed shut. Woken at 3.40 am by a group of men shouting below (some feat given I was on the 3rd floor with sealed windows!) I think it was related to a taxi company?

    1
    « Very noisy, awful management »

    We stayed in this hotel this weekend, issues were as follows: Reception staff told us they'd let us know when room was ready and we got no call so ended up returning after standard check in time. A fire door to our room that I couldn't open alone, either to get in or out. (Certainly not self closing) My partner didn't get his morning paper (no apology) Shouting from reception and kicking of doors was loud and disturbing Reception staff unfriendly The sliding glass window door when closed fully at the top, had a 2 inch gap at the bottom. See photos my partner uploaded. The glass pane didn't fit in the ill fitting frame. The noise from the road and nightclub opposite kept us up all night. I may have not left a review as well as my husbands but we were both furious that he chose to ignore some of my partners comments and then totally lie about checking the window. The fact is the staff didn't offer to check the window that night, I don't believe he has checked the correct room if he's saying that the window is fine as it is certainly not! He made no mention of the windoor.

    4
    « Good London Hotel »

    The room was bigger than a lot of London hotels. There was some traffic noise, but not after midnight.All amenities were in good working order. The desk staff were helpful and most of the housekeeping staff did their job well. I did have a problem with housekeeping not cleaning my room for two days but it was quickly resolved by the manager. It was also very close to public transportation and good places to eat.Would stay again.

    4
    « Comfortable and affordable »

    Comfortable hotel that is well appointed and seems newly decorated. The bed was comfortable and the rooms surprisingly quiet considering the location on Kilburn high street. Location is good, easy walking distance to Kilburn park tube station and only 15-20 mins to Oxford circus. Breakfast was a little over crowded but the buffet was all well presented and tasted good. All in all a very comfortable way to see London for a good price.

  • 4
    « Nicely appointed, good location »

    The hotel has a nice contemporary feel to it and the rooms are pretty well fitted out. The staff are very nice and go out of their way to make your stay as pleasant as possible. Being literally around the corner from Kilburn Park Tube station was great as it is only 3 stops to Paddington. Also there is a great selection of stores within a few steps Tesco, M&S etc, drycleaning next door and plenty of good eating places if you don't want to eat in the hotel. For a business trip to London a pretty decent place to stay at a pretty decent price-point.

    4
    « Great stay in Kilburn »

    I stayed at the Best Western Maitrisse hotel last month and thoroughly enjoyed my stay. When I arrived, I was greeted by a very friendly receptionist who welcomed me with a huge smile. I believe her name was Kinga. The best thing about the hotel is the location, it's just opposite the Overground station and the Underground station is a 5 minute walk away. There are loads of useful shops next to the hotel such as a Tescos just across the road, as well as plenty of stalls selling fruit down the road. There are all the usual high street shops on Kilburn High Road which is handy. I think the rate was very reasonable compared to the other 4* hotels in the area so I definitely felt I was getting value for money. Unfortunately I didn't have time to have breakfast at the hotel but I had a look at what was on offer and it looked nice and varied. I will definitely book again.

    1
    « Really poor noisy hotel. »

    I stayed in room 120, there was not even 30cm to get around the bed in the room, when I wanted to get up for the loo I had to climb over my partner. The sliding window didn't fit the frame and the glass pane within the sliding panel didn't fit, quite dangerous, very cold draught and a very busy road with nightclub, sirens and motorbikes and all manor of noise outside.. Twice we spoke to reception about this, the reception said they couldn't move us as they're fully booked. I called in the night to speak with Marco and said I'd like to speak to the manager, I was told he's back Tuesday. I ordered a newspaper that I didn't get I asked for it and there was no apology. If the traffic noise wasn't enough, there was screaming and yelling and kicking of doors in reception as the staff had locked away someone's belongings and couldn't get in the room. Apparently an elderly gentleman had medication in there. I had asked for an early check in which they told me I could have being elite member of rewards for BW, the regular check in time came and went and no call so I didn't get this either. I'm also supposed to get my partner stay for free but when booking, I booked for single occupancy and for double and it £5 more, so be sure that you get what you're due. We booked two rooms and were due to have a full day in London on the Sunday going for lunch at Claridges but me and my partner were so tired we did lunch and went home but it was a waste really as we had no sleep. Not really the weekend break it should have been. We did enjoy Charlie and the chocolate factory on Saturday night.

    1
    « Tiny rooms and unfriendly staff »

    Room is too small, carpet stained, staff do not let you check in even 30 minutes early even when there are available rooms. Fire alarm went off at 4 AM multiple times due to false alarms. I asked for a tooth brush, it was never brought to the room.

 

Getting to the hotel ...

All directions
·From: M1. From M1 leave J1 following signs for A5 Central London for 3 miles. Hotel is on the right. From Central London (A4) from Hyde Park Corner the northbound A4202 (for A5/M1) at Cumberland Gate (Marble Arch) follow signs for the M1.