Best Western London Peckham Hotel

These people are thieves. Too many times the same thing happens to be a mistake. If you eat in then your order will probably be fine but if you want a takeaway then they will definitely steal from you. This has happened too many times to be a coincidence. If you order a takeaway they will definitely leave something out of the order so I conclude that the staff are either brain dead or more likely operating a scam. Don't use this place. Either incompetent or out and out thieves.

As at the date of this review, this hotel is being used to house homeless people. I was a single man travelling for work, but wouldn't advise anyone of a sensitive nature or travelling with family to stay here. I had a dirty room with no windows - I didn't think that was permissible nowadays. Throughout the night doors banging and people talking loudly. The smell of cannabis permeated throughout the hotel. Outside my room there was a very disturbing, loud and constant electrical buzzing. Together with this, being in a basement room and given people getting away with smoking in the hotel, it felt like a real fire hazard. Staff actually quite friendly, but the whole experience really put me off the franchise.

Thanks for having me in your hotel so that I can rest and see my mother in Bromley. The entire staff were so amazing. When I expressed my fear of the homeless "milling" around, I was reassured and the philanthropist nature why they are here explained. Great job! The virus that causing global havoc must stop one day. Hope to stay with you again.

We went to check in here first, the hotel security team weren't wearing masks and people were in the reception areas shouting and joking with them. Don't be fooled by the front of the hotel when inside it feels and looks like a horribly unsafe and dirty place. We stopped at reception, horrified by what we saw and thank goodness for the Hilton, they had a room available in Westminster. We left immediately only to find Best Western had charged us without authorisation and without even completing the check in process. I raised this with their customer service team and got an appalling response.

Small, windowless room - not sure if we should be using air con during COVID so we didn't. Noisy, noisy people until 3am in nearby room, despite being asked to keep noise down. Also, there was a television on loudly somewhere and the noise travelled through the walls. When we told receptionist in the morning, she asked why we hadn't rung reception - we would have done but there was no sign of a phone in the room.

I travel often to london so I have a long record of bookings in crappy hotels as I am on a low budget. So, when I booked this hotel I was expecting a dirty place with small rooms and useless/rude receptionists, but I was wrong: The hotel was a lovely victorian building, spotless, room size was ok, fast wifi, and not only that, the receptionist was amazing. Great discovery, would be back for sure. Totally recomended!

Good choice for a short stay in London. I liked the he hotel location (near my friends), and there are many cafes and restaurants nearby, and buses to central London are frequent. I would definitely use again.

I booked this hotel for my friend who came to visit London. Because of Covid we thought it wouldn't be ok if he stayed with us, and he was happy to stay in this hotel: modern, affordable and near our house. He had a great time. Highly recommended!

We came visit a friend and this was the closest hotel. We were surprised because checking was smooth and friendly, room was spotless. Honestly for the price we paid we were not expecting such naively stay. Would definitively recommend.

We stayed here for 3 nights and overall I would say it's just an Ok hotel. Our room was very small but to be honest, we just used the room for sleeping and shower so it was enough for what we needed but to get where these rooms are, you have to cross the hotel, get into another building and go down stairs (no elevator) so walking all the distance and go down stairs with your luggage, is tiring. The hotel is far, far away from main attractions but there is a bus stop walking distance so you can get wherever you want because the public transportation is simply fantastic!! Decent breakfast is available at an extra cost. I would recommend this hotel only if you are planning to save money and if you don't mind about travel distances, otherwise I'll suggest to explore more options.

Stayed here for 2 nights. Staff and facilities are good. Friendly and helpful staff. Nice clean rooms. Near to Lidl supermarket, easy for getting your fresh croissants for breakfast. Will come back for certain. Khan.

I came London with some of my friend for a party, stayed there for two days, staffs are friendly,helpful, the room was clean, good service, great price. we will definitely be back, recommended. Thank you

Our 3 night stay at this hotel was pleasant and relaxed. Very helpful staff. The hotel has its private parking space. Hotel is near shops and public transport. Our room was for four people the right size. With a good working airconditioning. For the price we paid, definitely worth coming back.

For a family visit we booked this hotel for 2 nights. Very nice and clean hotel. Bathroom/toilet was clean. Staff is helpful and gave us a few suggestions where to eat. We will definitely book this hotel for our next visit.

I came to London to visit my niece as she was having surgery . I was wondering to get the nearest hotel nearby the hospital so I chose this hotel. Finally it was nearby to commute easily . Local bus service and located in the centre highly street. I would visit again in future.

Excellent service and great hospitality. I would recommend to visit again in December for new year.it was way better than we imagine as per the price as compare to other. Neat and superb decoration and magnificent view of the city

I stayed during lockdown due to my work and now i am back again for few days work in London. Reception staffs treats you like family you feel like you are home. Everybody welcoming including security. Restaurant and Bat still close but shame you need to order take away. Rooms are clean and fresh. On my one request they change me from basement to higher floor.Excellent customer service. I recommend this hotel.

Amazing staff with cab do attitude. Thanks to Duran for free upgrade .I throughly enjoyed my stay with open door to balcony for fresh air. Room is clean with good quality towel. Good value room with air condition.Cleaning spot on. I will certainly stay next time when I am around.

Excellent stay. Nice , clean and cool rooms. Enjoyed nice hot power shower. Lots of food take away around Peckham market. Good collection with bus hub to central London. Much more affordable price for 30 minutes away from center.Reception team very efficient.

I stay at this hotel every other week for business. Amazing service with kind staff. The rooms are immaculate and always a real treat to stay in. I highly recommend this hotel to anyone visiting London. Due to COVID the bar and restaurant is closed but on the times it is open I am always eating here. Yummy food with a professional service. Thank you !!!

great hotel in the heart of london, Double room with a window, nice area and everything within walking distance nice plastic pig on the driveway, Decent room friendly staff and great service all around highly recommend.

The reception was excellent, customer satisfaction was brilliant. Cleaning was very great. Attention to detail and front office was perfect. The atmosphere was very friendly and always attentive to any request. I do respect this Peckham Best Western. I would recommend my friends to take up holidays here. I really enjoyed the a healthy service.

We have to stay here and I must say, good service, nice team workers. Cleaners are spot on. Front desk service was execellent. Room service was great. I love everything about the service and really enjoyed our stay. I will do well to recommend this hotel to friends and family members when need be. They were ready to assist anytime we called on them.

Great night stay at the Best Western Peckham. The staff were very friendly and helpful along with a well equipped guest room. The air conditioning and the comfortable bed all made for a relaxed night. On site parking an added bonus with a £15 fee, however, worth it.

I stayed at this hotel with my wife for three nights. The Rooms especially the bathroom are very clean and the staff is very helpful. The manager provided us with Helpful information about places to eat and to spend some quality time . Definitely would come back again in the near future.

I Visited this hotel and was greeted by the wonderful Carlos at the front reception. He was friendly and kind. Even upgraded my room for me.I will definitely be staying at this hotel in the near future.

We always staying in this hotel because the staff so friendly and welcoming. Carlos at Reception always very helpful and friendly , he is a great example of hospitality. He always goes extra mile and quick to assist us with anything. We will come back again. Thank you.

Super clean and super nice staff , the room is beautiful decorated and the Hotel is very modern the bed was very comfortable too really great place to stay when in london The staff especially was so nice and helpful, will be back for sure!

I stayed three nights at the Best Western hotel. The room was neat,tidy and well designed and decorated. The shower was relaxing. The staff were friendly and accommodating they were happy to help and made my day better.

I stayed two nights at the Best Western hotel. The staff were friendly and welcoming, they upgraded the room for my mum and I. The view was amazing. The room was neat and tidy, the shower was hot and powerful and they have a wide selection of channels on their tv.

This place is Amazing, it has helpful staff, it is super clean, cosey and not over priced.fresh towels, parking available round the corner, located in heart of London. TV's are of good size with loads of channels available

Lovely staff and a very clean hotel. I was looking for a reasonably priced hotel in Peckham that also had room for parking. It ticks all the boxes and they gave me a free upgrade which was an absolute bonus! Would definitely stay again

Really amazing service, Dhiren and team have been really accomodating. There's hand gel dotted about, and markings on the floor to help with social distancing. They've even given me a courtesy call when my deliveroo would arrive at reception. It's a difficult time, but the service here has made up for it. Also, the hotel is walking distance to not one, but two nandos. Thank you Dhiren and team!

I am a regular guest I always enjoy my stay in this hotel. Very friendly staff specially dana and dhiren who always welcom me and organise an early check in if needed and a nice room. The rooms are always clean and tidy as well as the common areas. I really recommend this hotel. Good relation quality price.

I stayed with my husband for one night after the lockdown to get some fresh from home. From the time we enter the hotel we were looked after very well. Given free upgrade with high ceiling room , very clean, quality bathroom towel and amenities. room had air condition with free wifi. Restaurant was closed so dit not had food. Excellent staff, welcoming and great place to live with such a low price. We will recommend and come back again.

I have stayed in Bestwestern peckham 4 different times. Every times I come I feel very welcoming and homely. Room is clean and spot on. Good transportation hub. I will recommend and come again and again.

As part of my work schedule I had to chose the hotel to stay during covid -19 on may .I stayed in this hotel for 3 nights but thought it would be far from my work place but it was very convenient .Soon I arrived in the hotel ,I was welcomed with great hospitality.i was so surprised with excellent decor and en-suite of the room. Dhiren (manager) was very helpful all time.

I stayed in this hotel in June during panademic for 5 nights .i had an excellent service and great hospitality.member of staff was like family member.i would like to thank Jiten (night receptionist and manager Dhiren) for their professional service.I would recommend to visit again in near future.

I booked a two week stay here for work. Graciously the GM upgraded my room to one with windows after seeing I would be here for two weeks. This was very appreciated. Overall a good place to stay in the centre of Peckham.

I stayed for a week at this hotel. I cannot commend the service enough. The hotel room was the perfect size, clean bathroom & excellent customer service. The staff were accommodating to all my needs. Excellent location from central London. Great interior and can not recommend this enough. Furthermore, hygiene was immaculate during these current times. Thank you

I was here for a week due to working in the Area, and I was pleasantly surprised at the measures the hotel were taking during Covid-19. I was concerned about staying away from home, but upon arrival, it was clear that the team were taking social distancing seriously. The person checking me in was helpful and friendly, and the Manager (Dhiren Gautam) also ensured everything was ok, and I was acknowledged as being a Best Western Reward member with an upgrade which I was grateful for. I wasn't able to have my room cleaned that whole week due to not having someone come into my room which was the right thing to do, but my room was nice and clean upon check in. I was able to have my towels changed via reception with no issues. The restaurant and bar was closed during my stay. Although it was a very different stay during these circumstances, the staff were all very friendly and polite and most importantly I felt safe and comfortable staying there.

Nice Hotel with good staff, but my double room with window was changed to windowless room accordinto reception staff there was a leak but prior to that there were so much noise coming from thet room next door due to building work.

We stayed here just after they open after lockdown. Rooms are great and clean, very friendly staff. Only a slight issue with parking, but apart from that great stay. Would definitely book again no complaints.

I love this hotel Dhiren has be amazing he has be nothing but helpful & welcoming. As soon as I came in already had made an error of double booking & he so kindly rectified the issue, and gave me a lovely room on a quiet floor. By far the best best western I've been to. I cannot wait to come again. Social distancing & sanitation is top notch here & i feel safe and comfortable. Thank you!

I stayed at the hotel for 3 nights with my 1 year daughter whilst visiting family. The staff at the hotel are friendly and accommodating, particularly Dhiren. I was upgraded to a larger room free of charge and provided with a travel cot for my daughter. The room was clean, and large. I would recommend the hotel and would stay again. Thank you to all the staff for providing such a great service.

I had a pleasant stay in this hotel. I stayed here for a couple of nights. The staff is Helpful and friendly and deserves all the credit. The rooms are nice and clean a good working shower and air-conditioning very pleasant during the night. My next visit to London definitely Will bring me back to this hotel.

I stayed here with mij husband and two sons for 2 nights. Mij child is admitted into a London hospital From Sheffield for specific treatment , we were allowed to stay in this hotel. The general manager and the staff were really helpful. Just what we needed in the difficult situation we are in with our child. Hotel is clean, and near public transport ( bus, underground) . Will definitely come back next time.

Really nice hotel with really nice rooms and nice shower ´We stayed for twoo nights. During COVID 29 time hotel was closed but we Enjoyed stay. We will come back when situation is normal. Restaurant is close now we can not eat.

Great stay with lovely receptionist And staff. Thanks To Elodie Obviously the hotel is still closed for other guests who coming for holiday but if you are a key worker you will be welcome. I will definitely comeback

Slofie was an amazing receptionist & gave great customer service. Despite the parking issue we had, which I definitely think you should made 24 hours rather than daily. I was still highly satisfied. Just a word of advice could you have house keeping come in daily. Will definitely book again!

After being rejected so many times by other hotels it was so easy checking in to this place. Perfect location. Lovely staff and room was nice with air con aswell especially in the heat too. Secure place. We would definitely stay here again and will recommend to stay here we had a great time. Thank you !

Just so you know I don't always write reviews But this hotel deserves one for the staff and accommodation as always look forward to staying here As a key worker I would like to say how impressed I am with this hotel as I've been coming here for the last year since I found it some say you get what you pay for I say you get more then you pay for with this hotel as I've paid a lot more Over the years and got a lot less with other hotels hats off to the Manager/all staff I have met so far are so friendly And it's good remember you as it makes you feel more welcome as for the rooms I think they are a good Size very clean with good Size TV and a nice Aircon unit so you never get hot at night and A good ensuite Which is why I go out my way all the time I'm working in London to stay at this hotel most of the time it takes me around 30 to 45 minutes to get there from the job I'm working at but it's worth the travel As at this moment we are in a situation with The Virus I feel they've done all the necessary arrangements to keep all guests safe Which is another reason i'll all way come back here they have a Nice restaurant/bar unfortunately shut at the moment but they have takeaway restaurants within minutes which is good food at good prices hope you Enjoy your stay as I do every time or I would not write this review

I stayed in Best western peckham during lockdown period. Can say only positive. Room was clean, power shower, with fast wifi ,flat big TV. Easy access to central london by bus. Friendly staff.Smooth check in check out. On my next visit will definitely stay again.

Thank you to everyone at Best Western Peckham. I have been working with this hotel to support families with seriously sick children and babies during the COVID-19 pandemic. The Manager Dhiren has been professional, caring organised and so supportive of these families in such terrible times. Dhiren and his team have gone above and beyond to offer a comfortable, safe and very clean retreat for the families after long days in hospital wards. This hotel is a beautiful building with everything you would want from a hotel, but with the extra comfort of knowing they really do care. The families that stayed here had nothing but praise for the hotel team and the care the received. Thank you you all so very much!

Beautiful 19th c. building. The rooms are great and very clean, especially the bathrooms, which is always essential. Staff are very friendly and helpful and will do their utmost to accommodate guests' wishes and circumstances. You'll have a pleasant stay here, I'd stay again any time.

I have to give this hotel 5 stars simply for service and how they have looked after me. Being a single traveller from the north I have been very well looked after through a difficult time. Dhiren the manager has been available to help with work issues and has helped me find things in the area that I have needed. The hotel is clean and well equipped and I have had a very comfortable stay. Air con in rooms works well and has a large flat screen TV. I asked for a quiet room and have had a very peaceful stay. Thanks also to the rest of the staff for helping and being very friendly. I have even had assistance in parking my car in the car park as I'm not a very good driver ha ha!! Thank you to all

Stayed here almost a week. The staff were all very friendly, accommodating and overall exactly what you want from a hotel. The security guards were very helpful for letting you in at night and were also friendly and cordial. The rooms whilst small were comfortable for me (1 person) and well worth the price. I will definitely stay here again when I travel through London. Thanks everyone at BW Peckham! I'm super grateful.

Even though a few of us were only stopping here for work we really enjoyed our stay. The staff can't do enough for you and are extremely friendly. With the benched out area at the front on astroturf this is also a good place to sit with your mates. The place is a suntrap. All in all 10 out of 10. Worth a look guys.

Due to Covid 19 I was unable to travel or stay in the hotel. However whilst my booking was previously titled non-refundable the Management team were able to investigate the possibility of a refund due to the extenuating circumstances. The management team kept in regular contact throughout the review period and kindly came to the conclusion to refund the price of the room. The staffs welcoming and customer friendly approach in a refund request only goes to show how staying at Peckham would be an enjoyable stay for anyone. Excellent customer service.

Very good customer service. Room was okay to stay in overnight and was no problems. As recommendations I would say if more bathroom utilities were available it would of been perfect, other than that it was an okay stay.

Good clean hotel and cheap. Very good location with transport links to central London. Staff really friendly. Would come back again. Only fools and horses theme they have is quite quirky and good. Decent hotel at a decent price

I have been staying here for last seven days and will be stay few more night. Room is clean all what you need with tea coffee making facility with free WiFi. It's difficult time but staff treat you with bottom of their heart.

The staff at the hotel were very friendly and service received was amazing. Perfectly located near Camberwell and Peckham, that are currently very upcoming trendy, creative and arty areas. The rooms were also tidy and clean. I will definitely stay again!

This is a vey nice place to be. They have very good services, are very welcome. The rooms are tidy, clean and nicely decorated! Nearby is a busstation. In a few minutes walk are lots of good restaurants and bars. But also lovely green park in the neighborhood. Good place to stay

The service we have received at this hotel has restored my faith in humanity. I work for a church, and this hotel have taken in one of our vulnerable young people. I have been overwhelmed by the extraordinary hospitality and care they have shown him. The manager, Dhiren, is absolutely lovely, and without the care of himself and his staff, our young person would be in a far worse state. Their kindness has kept him strong and patient as he deals with difficult circumstances in his life. We are beyond grateful to them and they are such an example of how to love one other during this time. Thank you so so much.

Easy walk to Kings, lovely friendly staff, pristine clean room, will definitely stay again. The manager goes above and beyond to help and made sure I had everything I needed. Parking is nearby too. Great central Peckham location and easy walk to the station.

Clean rooms, smazing service from the staff and overall great experience, i was also upgraded to the double suite for free which is always an added bonus, would highly reccomend and will be ataying again

Absolutely amazing service very caring and considerate in the circumstances. Very friendly and always on hand if you need anything whatsoever. Very recommended and will be returning if I ever need to.

The staff in this fancy hotel is really helpful, I had some trouble with my reservation and Dhiren has been fantastic, he really cared and made my experience really positive. Thank you so much for being so caring and professional, much appreciated.

can not thank the great western hotel staff thay went above and beyond. gig was postponed until next year. asked can I change dates. and it was not a problem thank you very much looking forward to staying with you next year thanks again

Due to Covid-19 we were unable to travel to London anymore. As we have originally booked a room with no cancellation option, we thought our money would be lost. However, the hotel staff was really fast in their response and very helpful. They offered a hassle free amendment of our stay or a complete credit note, valid for 12 months. We opted for the latter and will return when travel is back to normal.

I am a key worker staying here from West London. Dhiren and his staff have been so friendly and accommodating excellent in catering for my needs amazing air con weather has been hot the room is amazingly clean and spacious and a garden a bonus as I don't have one so decided to stay another week to avoid travelling looking forward to my continuous stay thank you Best Western team for everything I am here for another week.

I'm a keyworker I came from Bristol to London on National C19 response, I must say the room, and reception of the grate western hotel Is very good and comfortable. Would like to recommend them keep the good work guys.

Nice and polite staff. Thanks for the stay. The location is not too bad as it's not far from the bus stop.Room is bright and clean . I will recommend this place to my friends.Also be aware that they are open for key workers.

I've stayed at this hotel a few times and always found the staff to friendly and helpful. This time my stay was different due to covid19 the hotel was just the same as where the staff. Finding somewhere to eat was difficult as all of the places I usually use where closed. Definitely will stay again hopefully in safer times.

Me and my colleague stayed here for work as we are key workers, room was very nice, all staff was very friendly and helpful especially during this difficult time. I would highly recomend to any key workers looking for acomodation! Thanks

I have stayed at this hotel many times and found the service excellent always. Bit of an odd one this time during lockdown but as a key worker having to stay over away from home I felt welcomed and comfortable. The rooms as always are clean and well serviced. Missed the pizza thought but nice to see the scaffold has gone. Many thanks to Dhiren and his team for their help again, jobs well done In these difficult times.

I stay here for one night the staff were very friendly and accommodates to my needs room was clean and comfortable. I would definitely stay here again and big thank you to the night and day staff much appreciated

The customer service at the Best Western, Peckham was up to standard. Staff were polite and very helpful especially when we required a room change. A big thank you to the staff especially during this unprecedented time. The property was easy to locate and has great link to amenities. It has been cleaned and maintained to a high standard. Very impressed. Glody & Lulu.

They are taking your money once they have your credit card details. I already informed the cops because they do not respond. According to their Facebook Site they are closed now and I have lost over 850 EUR.

I arrived at the hotel and was worried as it was surrounded by scaffolding, however, once in the hotel I was greeted warmly by Lamia, the receptionist, who offered me the best customer service ever. She was very friendly and helpful and check-in was very smooth also had a free upgrade! This hotel is very good value for money considering it's only a couple of miles out of London central. I will come back again for sure.

The layout of the room was interesting to say the least: double bed against the window with the bathroom at the foot, so close that you could barely open the door, TV afixed to the wall but in such a position that no -one in either bed was directly face on and it was not on a moveable mount to improve this. The piece-de-resistance; considering the current Virus advice, no running hot water in our room. A discount? Offered free breakfast but already eaten and paid before checking out (being separate to the hotel billing system). Free parking overnight then? "Were you charged for parking?" The manager replied. We presumed so. "Oh the system does not show this and it 'normally' happens when you check in, we will notify the system NOT to fine you" the manager replied. Are we to presume that this is standard shambolic practice? What happens if we later receive a fine in the post? Neither I nor my husband will be staying again.

Very friendly and helpful staff. Clean rooms that have everything you need. You can get a good variety of food also at the hotel. It's a very good location only 10 minutes walk from the tube station and the bus stop is right outside the front door.

I stayed in this hotel more than 20 times before hotel was branded. every time I travel I feel iam coming home . very friendly and enjoyable staff . nice , clean and pleasant stay . Until I come to UK this will be the only hotel I will stay.

Very warm and pleasant staff and management. I booked a single room however at check-in I was told I had been upgraded to a triple room. The most attractive part of my stay was the cleanliness of the room, reception and the restaurant. I got caught up getting back to the hotel on and was an hour late for check-out. The duty manager waived the surcharge for late checkout.

when they complete the repairs to the outside of the building it will be even better. Convenient for buses into city centre. Interesting area to wander about especially if you are interested in trying different cuisine. Nicely decorated even if rooms quite small.

The best hostel staff in london, for i would recomend it to anyone who coming to london, want to save money and have a very time in a nice and clean hotel and fiendly hotel staff. Especially Dana, Carlos, Ulugbek and Natasha.

I have received a very good service from Dana Salomón she was very helpful And very positive, lively And always with a nice smile. I hope to come back to the hotel again And be attended by this sympathetic lady

Arrived with a party of 6. Some booked direct, some on other websites. Be aware of the differences in prices when booking as it can't be helped by the hotel and especially the staff therein. Rooms vary from basement rooms with no windows to rooms with balcony views. The hotel.is on the cor8of a busy cross junction so can be noisy. Our room was cosy and very comfortable. The bathroom was another story. While the shower is fine a more full figured person would have great difficulty in using the toilet itself. There was only approximately 8 inches of a gap between the wall and toilet on two sides. The staff were friendly and attentive but maybe (just my opinion) a bit more training behind the bar as some did not know the price of certain items. Food and service were excellent. We would definitely stay here again

A very busy Hotel with very courteous and helpful staff. We we had booked a room with a window. We were told we had an upgrade to a three-bed room. the window was a small fan light looking up to the road. At least thing was natural light but i would hardly call it a window The room itself was tiny and smelled badly of drains or damp. It was however immaculately clean and every evening when we came back it had clearly been cleaned completely and all the towels changed. For a London hotel it is very good value but the size of the room and the bad smell were disappointing.

Lovely quirky hotel situated in the heart of Peckham Loving the Only fools & Horses theme. A stones throw away from all amenities & public transport. Welcoming staff, warm, clean room, comfy bed. The welcome pack is a nice touch listing what the hotel provides & cafes/restaurant in the area.

My daughter is currently staying at the hotel and its her birthday today. I asked the staff to arrange a cake for her and the response I got was just amazing, so proffessional friendly and above all they really cared. Not only did she get the cake but music and a really happy and friendly atmosphere to the whole thing. Thank you Best Westen London Peckham Hotel for making my daughters birthday a very special one. A special thank you to Manuela who made this all possible.

I had a nice stay and Elo at reception was really helpful. Small room but you get what you paid for, especially when there were hotels in the area charging double the price for the same room. Shower was good, no complaints!

I've stayed at the Best Western in Peckham a few times now. It's great if you're looking for something a bit cheaper than other hotels in central London, and provides all the necessities. Every time I visit I'm greeted warmly by Lamia who has been so helpful over my stays, as well as the managers who always welcome me with a smile. If you want to access central London it's a 30-40 minute bus ride away, which is pretty good considering it is a lot cheaper (only ~1.50 pounds per ride) than taking the tube (up to ~4 pounds per ride). Nearby are great restaurants like Persepolis and grocery stores for snacks like Lidl. There have been no fridges in any of the rooms I've stayed in so maybe don't buy perishables unless you can eat them quickly ;) Overall I love my stays here as they're super convenient and provide everything I need at a great price. I highly recommend it!

Checked in to the Best Western after attending a friend's wedding in Peckham. The service and price are about what you would expect from a 3 star hotel: functional. We had a room with twin beds, and what in the world are those beds made of? Both beds were seriously hard and overly firm and uncomfortable. We both ended up waking up every hour and had aches and pains in the morning. Wouldn't recommend it for more than one night.

Booked this hotel as it claimed to be Only Fools and Horses themed and as we were heading to the musical it seemed the best choice. How wrong were we ?? There is no hints of OFaH inside the hotel its self except a couple of words within the dinning room space and there are, from what I saw, only a few rooms with any reference to it. All the staff we encountered seemed uninterested in the customer unless they could flirt with you or act the fool, not once even on check out did anyone ask if we were ok or needed anything.....the room was clean but fairly stark and the tea and coffee facilities would have been better not provided. The food available for dinner was acceptable and looked lovely on other peoples plates but our burgers were way too over cooked. Breakfast in my opinion is best missed as the cooked breakfast is served to you without asking if there's anything you wouldn't like and was luke warm. I found the whole experience disappointing to the point I would never book a Best Western again.

This was good value, very clean, and nice staff but there is no sound proofing from the door to the corridor so every time someone was being shown to their room, including 3am we could hear everything! It was as if they were in the room, so surely something could be done about this, or else make sure you take ear plugs.

There is a big play on Only Fools & Horses, you know you're in Peckham. Friendly staff. Good pizza base in the restaurant. Only niggle was being on the lower ground floor at the back and turning the air con unit off - the faint smell of cigarette smoke crept in from where people congregate to smoke. So had to keep the unit on.

I come to visit this hotel was nice I stay for 4 night in this hotel the restaurant I was good.i had breakfast it was resionable price with choice. Very happy.will come to this hotel again.excellent stay

I stayed in the Best Western at Peckham for 7 days. I can honestly say that you get what you've paid for. staff are friendly rooms are clean plus great location. Breakfast and dinner is offered at the hotel, I told advantage of their breakfast.

Staff were very friendly and helpful, breakfast which we paid for when we arrived was good. Easy access to bus link and train station. Bed large and very comfortable and room and bathroom super clean. Disliked · The rooms are quite cramped although I knew from the description they were small. The room window was duct taped closed...I think this was because there was a noticeable draft coming through. Would definitely return and recommend.

I have stayed in this hotel for a really long time and I felt like home specially because because of the good service given by Lamia and Carlos at reception. They were really friendly and helpful. Also the hotel is really beautiful.

After reading the reviews I was a little sceptical about what to expect, however it was close to kings college hospital and that's all that mattered. I have to say other than a slightly draughty window which wasn't a problem if I kept the heating on, I was really happy with my stay here. The room was small but perfectly adequate for sleep, lovely hot shower with plenty of room even though the bathroom was compact. When we decided to just call in for something to eat the guys in the restaurant were really lovely however the selection of drinks available was pretty poor! Which is a shame as we would have maybe had an evening in the bar rather than go out. Overall though pretty satisfied.

I recently wrote a review on booking.com but couldn't remember the receptionists name. Now I do and I couldn't be happier! Lamia was the receptionist which served me and my daughter. We were cold and wet when we arrive and Lamia rushed to get Mollie(my daughter) a hot chocolate. She then went back after to get me a coffee. My card then decided not to work alongside my phone dying and Lamia reassured me, helped me and made me feel worry free from the moment we stepped into the Best Western! She went above and beyond to ensure we were happy and felt comfortable during our stay. Our room was clean and warm. The only thing I would say is that the location isn't the best if you're wanting to be a typical tourist in London. If you don't mind a bit of travelling on the underground then I highly recommend. Lamia, you are an absolute credit to the company and deserve high appreciation and recognition! We thoroughly enjoyed our stay and mollie enjoyed her first visit to London! We will definitely be returning thanks to your hospitality! Kind regards Chelsea and mollie! x

I really enjoyed my stay. Beautifully decorated room, comfy bed, helpful staffs and the hotel is close to shops on the street. I will definitely come back again. **Smiles** But pls when next i visit, i don't want the underground room pls. I prefer upstairs. Thank you !

exellent on all counts friendly helpfull staff clean room air con what else could you want for have used this hotel on several occasions recently and cannot fault the hotel in any way will be using this hotel over the next six months on a regular basis.

We stayed here during our city trip to London at new years eve 2019. A Bus stop is in front of the Hotel and the Train Station is a few minutes walk away, so it is easy to start visit London from this Hotel. The Rooms are very small, but that is not the Point for me. We had a room in the basement and it was really cold. It is pointless to connect the AC with the Keycard of the Room, so the AC is only running when you are in the Room, so it gets really cold, when you only sleep in the Room. The restaurant in the Hotel is nice with good food. The breakfast is too crowded and sometimes you have to wait several minutes till you get seated.

Hotel was in good location to transport and Restaurants. We found the room we stayed in clean and tidy although some of our friends were not as satisfied with their rooms due to mould and mildew which they took photos of.

We've been two families: mine with 11 months baby and other with 11 month baby and 8 year old children. Everything was perfect: reception, check-in/check-out, food, staff, cleanliness but when it is winter and being at the room with baby where windows are broken, all day and night wind blowing into room, raining, all bedding are wet... it was horrible. I have reported aboit that and room was changed. Windows were also broken but not as bad as it were... so, maybe on summer vacation, without children it would be nice :)

This hotel is great and Lamia, the receptionist is fantastic. She spoke to us in Arabic, although she speaks other languages as well and that is very helpful. From the start she welcomed us warmly with a big smile and she helped us very well. Because of this great service that she has provided to us, we will come back again for sure.

We have been in this amazing hotel and we really enjoyed our stay. We are really thankful and happy with all the help and service that the receptionist Lamia brought to us. She spoke to us in Turkish, our language and that was really helpful. She was very kind and cheerful to us. Thank you and definitely we will come back again.

I stay in this hôtel every year at Christmas for a couple of days with a French group ( 60 people ) I'm the leader of this group and everybody is very happy to come back year after year ( 10 years at least ) ! We really enjoy our stay in this place : accomodation, staff ,management, food.......

Don't stay here when it's cold. The only heat source in my room was a plug-in space heater, which would turn off every time I left the room because the electricity was activated by the key card. I literally caught the flu three days into my stay because I spent every night shivering.

I have been staying in this Hotel Best Western Peckham Hotel and I am really happy with the management of the start but specifically with the recepcionist Lamia who offered us a great service. We are really thankful an definitely we will come back.

Don't be put off by looks , pleasantly surprised by this place , it's quirkie and yes might be an adventure finding ur room at first but soon got the hang of it , it's got character and is really only a short walk to Peckham rye train station , bus stop just outside so easy to get a bus to oval tube . Lots of funky restaurants in walking distance , we were attending a friends 40th at a venue about 10 minutes from hotel . Would like to come back to Peckham as lots to still see

One part of the building is an old office block converted into a hotel, rooms are small and pathetic to the point you barely move! Heating doesn't work and they give you a small heater which starts heating the room after 6hrs. Walls are so thin you can hear everything next and I mean everything. Window seals are all broke so they let in loads of traffic noise you may as well be sleeping on the street. Smelly hallways of damp and hard beds. Seriously I took the TripAdvisor reviews with a pinch of salt but DON'T!!! If you want a good night's sleep DO NOT STAY HERE! Staff don't really care and no one picks up the reception phone.

This was a love hotel very affordable and close to trains station such as Denmark hill and Peckham.Good value for the nice space room and was only a few stops from the hospital where my brother needed to visit.So happy with the price too.

Needed a base in this part of town for a few days. Comfortable rooms though some have no view. Good bathroom. Staff friendly and helpful. Good value in this location. Quirky decor, think Delboy. Parking not easy.

The room was adequate and clean, all the items worked etc. Bathroom tiny - sink too large if you want to sit on the loo. Checkin was clunky even though we had prebooked and after getting to the room other people tried to get in as they had also been allocated that room. Reception then phone the room to get my name (which I had just given 5 mins earlier, when I checked in) - wtf! The restaurant in the evening was appalling in terms of service. The food was actually ok, but taking an order and delivering the right food to the right people was beyond the waiter's ability. It took 20 mins to get them to take the order and another 15 mins plus a reminder to get drinks. The people on the table next to us were given one of our orders but realised and sent it over to us. They only got 3 out of 4 of the meals they had ordered! Fortunately breakfast was slightly less stressful. Speaking to some other guests it turns out we were lucky - on lady was shown to a room next to a fire door that didn't shut and with broken windows! We thought our room was clean and adequate and slept well and there was tea making facility, TV and wifi, so for one night only and needing to be near a particular place it was just about adequate, but I wouldn't stay there again! The best thing was having Del Boy's car outside - I thought this was a nice touch on arrival, but actually turned our to be the only nice touch.

Any hotel that does not create quiet rooms for guests to sleep in should not be in business. The whole family were kept awake by all the comings and goings which made for a very grumpy weekend. I cannot for the life of me fathom why Best Western think this is acceptable.

The staff member of the hotel dealing with my reservation shows no respect to its guests and is absolutely a liar. In order not to refund me for free cancellation, he lied that booking.com told them I was not eligible for refund due to my late cancellation (I absolutely cancelled well ahead of the deadline for payment). Ironically, booking.com refunded me (albeit using coupons) after the hotel refused booking.com for paying me back. Throughout this event, this guy and his other colleagues ignored my emails, my messages on their Facebook homepage, and even my phone calls. I had to push them to move one little step each time with endured persistence and patience, above all readiness to take his blames. This guy blamed me for not sending me the transaction details, and booking details, which I absolutely had sent at the very beginning. He even blamed me for not contacting my bank, when his previous email clearly said he would be contacting his bank. At the very beginning when I naively his professionalism, he promised to sort this out ASAP, which later turned to be episodes of drama live for two months. I have been travelling extensively to 30+ countries. This is the WORST experience EVER I ever had.

Great hotel, clean, good breakfast , staf is very kind, location good, room very comfortable hotel has breakfast with options to continental, English and veg with responsible price. Ian happy with my stay.

Did not fail to disappoint, poor double mattress, no hot water to shower comfortably first morning. When exiting your room you encountered decorators painting walls, strong smell of bleach experienced on towels and bed linen. Staff tried their best but had their hands full.

Lovely staff (especially David and thibault from the pizza counter) and also the best pizza I've ever had!! On arrival we had a 10 month baby so reception staff upgraded room free of charge and helped carry all our amenities to our room. Overall extremely happy with room and service for the price

As I commute for university once a week, this place is my go-to hotel. The staff is always so friendly and attentive. If you have any questions or problems, they're right there to help you. As for the rooms, they're probably the best value for the size and cleanliness that you'll find in London. The beds are always comfortable and I always have a great night's sleep here. Only downside would be they only have shower stalls rather than a bathtub, but that's not a big deal. The food in the morning is always delicious and a great perk when it's included in my booking rate! I never had to wait too long to either check-in or check-out, but if you need to wait in the lobby, there's always seating. Seriously though, if you need to stay somewhere in London, stay here because not only will you get a great rate, but you'll be treated fabulously.

This hotel has received quite a lot of negative press so I was apprehensive when I booked. I arrived at the hotel and was worried as it was surrounded by scaffolding, however once in the hotel I was greeted by the 2 staff behind reception. They was very friendly and helpful and check in was very smooth also had a free upgrade! , I was shown to my room which had clearly been renovated, it had a Del Boy theme which was quirky, it's was clean and comfortable with flat screen smart tv. Coffee and tea making facilities and free WiFi. This hotel is very good value for money considering it's only a couple of miles out of London central. Yes it's not a five star hotel but it has been a comfy enjoyable stay. I can't comment on the restaurant as I did not use this.

Visited on business with 12 colleagues. Building currently has scaffolding al around it. Reception on arrival were extremely nice. Hotel is split and undergoing renovation. We booked dinner in the on site Italian restaurant for 6:30, we were assured they could manage booking. On entering room my colleague was greeted by the sight of a man half naked dressed only in his boxers - unfortunately/fortunately (depending on your point of view) it was a colleague (subordinate) and both although highly embarrassed were able to see funny side of it and rest of team dined out on the event to take mind off rest of stay! We arrived promptly, and began to sit down. Prior to all party being seated some orders were taken, by 640 all were seated and rest of orders were taken between them and 7 o'clock. Ordered chicken which came with roasted potatoes and salad - I asked for chips instead and waiter said this was ok. Had bruschetta with tomato to start which was ok although extremely garlicky. Two colleagues whose order was taken at same time didn't get their starters and after 2 hours of waiting with no sign of them in sight decided to forego them - however chips ordered with their main course of lasagne were served before my starter and their main arrived. Meals that did arrive came out in no particular order and anything other than pizza, curry or lasagne was not pleasant. Main meals (calzone, lasagnes, curries,) were forgotten, took 2 hours to come out after repeated requests (and orders being written down again and again) eventually chef came out asked who didn't have a meal went back cooked it brought it out then asked for details of next meal that hadn't turned up but not before bringing out another plate of chips and garlic bread to apologise - we'd sooner have had the starters or mains. Fish and chips was stone cold and inedible. Curry's came out with chips not the ordered rice, chicken came out with roast potatoes not chips - when queried was told had to come with potatoes but chips were coming as well - I couldn't have it without the roast potatoes. Another plate of chips turned up still no mains. Complaints were made but waiter and waitresses seemed perplexed by them and unable to offer any solutions. We asked to speak to a manager and we were advised there were no managers on site and no one who could authorise any refund on ‘uneaten' food. Subsequently ‘head' waitress authorised complimentary drink only for other waiter to advise he couldn't do this for the table only for two people. Another plate of chips turned up alongside a tub of ice cream and some melon - this was ‘complimentary' to apologise for delay but people still hadn't had their starter or main! The waitresses started to bring out bills - which were all wrong, these were amended and still wrong - three different people attempted to do the bills - bear in mind some were still waiting for a starter. After two hours and chefs intervention who by that time had taken over from waiting staff as stated above, the remaining main meals came out. The bar shut at 11 (without last order reminder). I couldn't turn the air conditioning off in my room but by that time I was undressed (room was not in main building) and it was gone midnight - room was freezing all night. Colleague had same issue and requested another room if it couldn't be switched off - had great difficulty in getting reception to understand or do anything but was told it would be sorted and to come back in 5 mins - receptionist then pretended not to recognise same colleague in her bright yellow jacket and pyjamas 5 mins later. Queue morning - power cut in half of building - colleagues literally couldn't see to get dressed, find way out etc. Another colleague went to reception to ask what was going on ended up walking around with the handy man looking for fuses! Was repeatedly told it wasn't their problem. She asked for different room so they could get washed and dressed and three of them ended up in a room where two had to sit on the bed to let the other pass by. Breakfast - waitress asks fried scrambled or poached - not ‘would you like cooked breakfast'. Of three cooked breakfasts not one was even half finished - food was not good. Continental breakfast was ok but not great. Quite possibly one of the worst places I have ever stayed in. It gets one star because even though inept, the staff were very pleasant.

Fine hotel, glad we only stayed for one night and wasn't there most of the time wouldn't of enjoyed it if it was more, we was next to a room and it literally smelt like sewers, glad the smell didn't carry on into our room. I heard the receptions say something under their breath and the one serving us said we just paid now, so maybe there was a problem next to the room. Okay stay, fine service.

We stay in this hotel as a group from Hungary, in the period 3-7 September, 2019. The hotel is beautiful, the staff and manager are very helpful and kind. They helped in every way to our group (including high school students)- we could turn to them with our every question and request, they immediately helped. The location is perfect- the city center is only 30 minutes away by bus number 12, which is a non-stop bus service. Breakfast and supper are tasty, the rooms are nice and clean. We will go there again! Best wishes, Eva

Outside of hotel covered in boards + scaffolding, inside the decor was very worn, carpets stained etc. Room was clean though. Window let in draught so very cold, as was restaurant. Food not great, pizzas okay but run of basics such as chips. Buffet breakfast looked okay, but cooked breakfast not great. Very noisy with other guests drunkenly shouting in early hours of the morning.

I just thought what i had to say if the hotel was in a better area? My biggest problem was the area. Not safe at all. Luckily the bus station was exactly outside the hotel.. The rooms are very small but very clean. No fridge, but winter in London you do not notice it! The room had just an air condition for heating, and that is very poor for London. As we were out all day, when we returned we always found a very cold room. But as everybody write the staff is very kind and caring.

Most important: the room was mostly clean! We had some dirty stains on a cushion when we arrived and put it in the middle of the bed so the cleaning staff could see it and switch the duvet. But they just put the cushion back and turned it around which is really sad. The windows and walls are very thin. You can hear your neighbours and the traffic very clear and loud. There seems to be some things done at the building as there is scaffolding around the house. Hopefully the windows are going to be renewed! The doors squeak very loud so you hear everyone coming in and out at anytime. Mattresses were saggy, you could feel every spring of it. Sadly the cleaning staff left dirty laundry around, late in the evening it was still there. Check in was short and not very personal. “Fill out form, copy of the ID, pay and upstairs is your room.” Second day someone smoked somewhere in a room which made a really bad smell. Wifi wasn't working properly. Sadly not worth the money... Traffic connection into London is good. Takes you around 40 mins maximum to get to places like tower bridge, kings cross and co!

Expensive stay. Not worth the price paid for. Rooms are small and difficult for a couple to accommodate. Water facilities are not warm for the weather in london and soap dispensers dont work very well Only good part is the bust stop right outside the hotel

From reviews I got from Booking.com. I can confirm the hotel is excellent for services..very friendly staff ( Dana &Dhiren) very clean room.. Very accessible to the centre. I will recommend to others.

This is a budget hotel and we got a good price for the hotel. We had a really good pizza there one evening (wood fired oven) and so decided to buy breakfast for the next day. This was a big mistake. The cooked breakfast was very poor and the pastries were inedible. Such a shame after the pizza experience the night before. We booked a small double and that's exactly what we got. The flooring in the first floor corridors was really beautiful, but unfortunately the carpet on our floor was filthy with lots of stains and I don't think it was hoovered during our stay. This is such a shame. Also the trolleys with towels etc were left out in the corridors for the whole time we were there. One brilliant thing about the hotel was the cheap and delicious white wine served in the bar. £5.50 for a large glass. This hotel has lots of good things going for it and with a bit of attention to detail could be a lot better. The female staff we encountered were, without exception, friendly and lovely. I felt the male member of staff who booked us in was rather off hand and took a lengthy phone call while he was booking us in.

On 01.11 the guy at the reception desk upgraded my room for free instead of £90 just because I didn't enjoy the fact my room was in the basement. Very good service. The room itself was pretty small, but what can you expect of an average British hotel. The hotel is conveniently connected to the city center with buses. The breakfast was quite disappointing, but it's not a problem as there are Sainsbury's and Lidl within 5 minutes walk.

I stayed twice in this hotel due to its location and convenience. I was visiting kings college Hospital. Staff at the reception were poorly trained, some had limited language, therefore they were not very helpful. However with the intervention of duty manager my problem was resolved. Restaurant had limited options and food was not tasty.

Can i say anything positive about this hotel, at least i am still alive after staying there. This hotel is a blot on the landscape, you are met with scaffolding, which is also a positive in comparison to the inside. Staff not friendly or welcoming very dour faced, could do with a bit of positivity. I was put in room 151, which you would think would be on the first floor instead it was in the basement with what looked like bars on the windows. Room decor was dreadful, it would have been ok if you were on some magic mushroom induced bender. Leading to the room the hall and stairs were very smelly. I was also visited during the night, however i wasn't really wanting the presence of a mouse in my room, it came in twice, but decided to run off, it probably got put off by the decor. The breakfast hall was chaotic people jumping the queue to get a seat and staff didn't appear to have any clue as to what was going on. Breakfast itself was barely edible and not worth the money. Overall this is the worst hotel i have ever stayed in and i would advise you to avoid at all costs.

The room was extremely clean and the decor was bold and cheerful. The room was spacious enough for myself and my two daughters to stay comfortably. The bathroom was small, but also very clean and adequate with a walk in shower. I found the staff to be very friendly and helpful and enjoyed our stay. I will be booking to come back again for future trips.

It is a good hotel. Very good value for money! The + points: - the location is the best! You have buses or the railway station close to it, so you can go anywhere. - the staff is great and very helpful. The - points: - the rooms are tiny and weirdly shaped but it's ok since it's just for sleeping. - the sound isolation between rooms is not the best. The +/- points: - the fire alarm is VERY sensitive and tends to go on even with the steam coming from the shower: it's great in case of a real fire, but less so when it happens in the middle of the night or very early in the morning... - the internet is usually very good unless you have too many people connected at the same time and that is usually at the end of the day for a few minutes/hours. Overall, I recommend this hotel!

Best western peckham hotel is accommodating, their staffs were amazing, especially JITEN (Receptionist) he is such a nice guy, he made our stay lovely and enjoyable. Best Western is the best, very affordable for family and personal stay.

I recently arrived at the Best Western Peckham at 10:30am, alone with my 2 children. I asked if I could leave my luggage until check-in opened at 2pm but the manager (Dhiren) kindly upgraded our double room with a cot to a family triple room and allowed me to check in straight away. He then assisted me with all my bags and cases all the way to our room. A very warm welcome after driving over 3 hours from Cardiff with a toddler and a baby! Thank you Dhiren. We didn't explore much of the surrounding area, but found a Morrisons supermarket a short walk away which was very useful. The hotel decor is retro modern, I loved the Only fools and horses theme in our room and it was lovely and clean too. The beds were comfortable, the room was warm and dark and there was not much noise from the main road outside. Myself and both children had a fantastic night sleep. Many many thanks.

I have stayed at Best Westerns throughout the United States and all of them have been very good budget hotels. This hotel is no exception. Another family member and I stayed in a room on the second floor in two twin XL beds. We booked directly though the website so the money came out of my account the day we arrived. The beds weren't the most comfortable if you're used to a memory foam one, but it was ok. Check in was quick and Elo (receptionist) was very kind and super helpful as were the rest of the receptionist. The room was clean (I check sheets and the mattress in every hotel I visit) and the shower was a nice size ,some reviews say you can't turn around in them, but ours was spacious. The rooms are small,but not like prison cell small. The rooms are very colorful, but there's no microwave or refrigerator. The cleaning staff was very good about cleaning when we left the sign on the door stating the room needed to be made up. The walls in the hotel are a little thin so you can sometimes hear babies crying. The bus stop is literally a few steps from the front entrance of the hotel which is super convenient. We mostly traveled by bus, but we did take the tube to Chelsea and Kensington, the Tate Modern museum and to Heathrow Airport. Their is also a bus station near Morrisons grocery store a few blocks from the hotel that takes you to Kings Cross St Pancras International which we took early one morning to get to Paris. The neighborhood seemed very safe, of course it's a city so you might see some sketchy people but overall everyone was nice and the streets are clean. There are a few places to eat at in the area, mostly Nigerian, Persian, Ghanian and English pubs plus some chicken places that also serve pizza. The hotel serves pizza at night and it is pretty good, but don't expect the typical American style Pepperoni or Cheese pizza, they seem to be mostly artisanal flavors. The free WiFi in the hotel worked the whole time we were there, but it did go in and out for a few seconds. Our key cards stopped working one night, but it was resolved quickly. The hotel was also very nice about holding our luggage for us before check in. This is not a high end hotel, but for the amount that you pay you get a clean room in a good location. Also, I called Best Western a couple of weeks before our vacation and specifically requested a room with a window that was not in the basement because I noticed a lot of previous reviews said they were in the basement.

The front of the hotel was not welcoming with scaffold and old messy hoardings. The staff were hidden behind a high reception desk/ computer screens- I actually didn't think there were any staff there when we first arrived. The room was stark with awful decor and didn't appear to align with the advertised theme. The main door into the room which was supposed to be a fire door did not appear to be suitable with huge gaps under/around. The flooring was vinyl which meant sound travelled and the extremely loud neighbouring rooms may as well have been sat in the corner of ours laughing, shouting and swearing, knocking on each other's doors until late into the night. Breakfast was nice but staff attitude was lacking. Overall I'm not sure I've stayed in a worse hotel!

The manager Dhiren was very, very helpful. When i didn't have a charger he went out of his way to find one and let me borrow one. He even offered me a drink whilst i wait! Rooms are refurbished and spacious, hotel is clean.

I am staying seven nights in best western peckham . value for money.breakfast excellent. You can choose from continental , vegetation and English breakfast. Staffs are friendly. Well connected with centre.

Some years ago we stumbled up on this hotel that saved us from what could have been a disastrous situation. We haven't looked back since. The friendly welcome, the politeness, the readiness to find solutions and the attention to making sure you are comfortable and enjoying your stay. This stems from the Reception Staff right through to Management. 3 years ago we decided to make Best Western Peckham our hotel of choice. Since then we have personally used this hotel twice a year, and encouraged anyone who asked for a recommendation to do the same. Our personal guests are always delighted, as are those to whom we recommend this hotel. Absolutely satisfied with the service.

After finishing off our UK holiday we stayed 2 nights at the hotel! Firstly being wrongly advertised as a hotel in Southwark when actually located in Peckham about a 45 minute ride into London central! We Decided to eat in the second night.. took 10-15 minutes for our drinks order to arrive, pizza was tasty but the chicken roast could of had a little more then potatoes and salad! On our second round of drinks they served non chilled white wine in a warm glass. Along with no clean glasses having to reuse an old glass! Along with there great hospitality, coffees were being made in a CUPBOARD!!! If you're here on a relaxing holiday with family or friends I wouldn't recommend the best western! Pay the extra and stay in the city. Just a tad of advice learn how to run a restaurant!

We were in a tricky situation as our event moved location however the staff we're extremely helpful in making suitable arrangements for us. I definitely recommend this hotel for your stay. Thanks again!

excellent stay. BOOKED ROOM WITH OUT WINDOWS. Manager dhiren helped me to chsnge.the room. excellent bus connection.i enjoyed my breakfast. i will defineyely come and recommend thos.hotel. i have.already plan for next trip.

I stayed here as my rental flat was unavailable on time to move in. My stay was initially for 3 nights but needed to extend night by night. Ended staying 6 nights.The receptionists were always helpful and friendly. They understood my situation. I also needed to undergo a surgery so they gone out of their way to ensure I don't have to change rooms. They were looking after me throughout my stay. I'm ever so grateful for them. The restaurant's pizza is amazing and affordable. Thanks you for all the staff!!!!

I stayed here for an overnight stay before a busy working day in Peckham. The venue was under renovation when I arrived, but the inside of the hotel was clean and welcoming. Reception staff were swift and informative. I paid over £100 for the room, and didn't have much natural daylight because the room was below ground. I had to climb on the bed and windowsill to close the curtains. The mattress was well overdue a change - it was lumpy and the springs dug into my hips. The TV and remote didn't work. My main issue though was that they gave me a room adjacent to multiple rooms of school children who didn't stop making a huge amount of noise until gone 2am. I got only 4 hours sleep before I then had to get up at 6 to start my day.

I have loved the 10 week stay at this hotel the rooms are very clean warm and the service is very good it has very good food and all the staf are always there to help I all I would rate this as one of the best hotels I have stayed in

Very lovely staff who are very welcoming and cooperative. Nice clean rooms and good night staff. Very close to Peckham Rye overground train station. Will recommend it to anyone for business or for leisure.

Great hotel with friendly staff at the reception desk. Dinner was amazing as they serve Italian pizzas in the restaurant. I strongly recommend the hotel and definitely I will return on my future visits to London

The staff were always nice and cooperative. The area is calm and quiet yet there are restaurants and shops nearby. It is quite far from the nearest tube station but a bus stop is few steps away. A bus journey to London Eye may take 40-50 minutes.

We live 3 miles away from the hotel, our leasehold landlord Metropolitan housing fail to fix a noise coming from water pump right under our flat because of the noise sleeping at our flat was difficult, that's why the hotel was booked for us. Guess what me, my husband and 2 years old child was given a room in a basement next to a massive machine by our window, you can't open the window, the room had no space for our 2 small bugs and back bag for my husband and pushchair. I never in my life seen small rooms hidden deep down in the underground next to each other. I complained to my teeth that I can't travel so deep with stairs and twist and turn with baby bags to find my tiny room, they moved us coz of the noise to ever lower floor. we stay one night my husband couldn't take a shower when he stand on the shower his head touched the calling :-) we were meant to stay 4 nights but I think we moving out today. its clean tho.

We had everything we needed in a room - comfy bed, plenty of pillows, hanging space, several sockets, tea/coffee making facilities - but I don't think I've ever seen such a compact (small!) hotel room. We had been advised at the time of booking that there would be no window so that wasn't an issue for one night but I don't think I'd want to spend too many nights in such a confined space with no natural light. The hotel has taken advantage of the Only Fools connection to Peckham with a replica Reliant Robin outside and the theme continues into the rooms which is a fun touch. Good location for buses into London or a short walk in the opposite direction to Peckham Rye.

The staff were rude and unhelpful. I requested early check in via email before arriving and I was told that the hotel would do their best to accommodate us. When we arrived we were asked to make a payment and told that we would not be allowed to check in early with no apologies or alternative options provided. If early check in, is impossible, the hotel should have told me before arriving instead of giving us false hope. The room itself was very small and cramped. It was in the basement so it was also cold and had a damp smell. I would not recommend this hotel, the location is decent but the staff are unhelpful and you can probably get much better quality by spending a little bit more money.

Came here for one night, check in was nice and the staff were friendly. My room was in the basement, small but good enough for a night. The bathroom was on the little small but good enough, I have to say the room was clean so that was very good and the bed was comfortable. The room had no window so that was the first for me, the location is good, not too far from the train station and the bus stop is right next to the hotel. The breakfast was nice and there are shops and places to eat not to far from the hotel.

Never booking there again. We booked 3 rooms for our company there via their website. On the day they called stating they couldn't charge the credit card and threathened to cancel the booking. We checked and corrected the card n° right away (our mistake in n°). The lady on the phone was very rude as if we were criminals but after given the correct n° she confirmed that the booking was ok. When arriving at the hotel in the evening, it appeared that the booking couldn't be found eventhough it had been charged. So they obliged us to make new bookings and thus we have paid double! As if this wasn't enough, we booked incl. breakfast but in the morning they kept denying that breakfast was included eventhough it was on our booking confirmation. Rude staff, made us pay double because they lost the booking, overall very very bad experience!

Easy check in, then I proceeded to the basement to my room. It's was a modern clean and comfortable room and I was fairly happy with the decor. However it was so noisy! I was obviously under the restaurant and the constant scrapping of chairs and tables above until 10.30pm and then again from 7am was unpleasant. Around 8.30am I think drilling started well it sounded like it unless it was a noisy fan from next door. I need my sleep when I work away and this place was not the place to get any.

Pros: Marco from Italy at Front Desk Was the Best, Thank you ! Near 24 Hr Bus, Short ride to Central London, Good Location. Yes I would stay here again even with issues, because of location. Area on the run down side, but seems very lively. Cons: NO Wifi the Whole time we were there, (this is a needed must for us) even though I would hear them giving out the password and telling guests its temporary down, but read reviews here and it's been down for awhile. When we arrived, I was not happy with the fact that they wanted photo copies of our passports, even though I asked not to copy, but just record the info, the gentlemen quickly turned and went to the back room to copy. I do understand now that it may happen for out of country guest, even though I carry a UK Passport. Next, I asked for the best option available to us , we arrived at 430 PM. Got our room card, 1 room with 2 twin beds, went to the room, barely had room to even open our suitcases. View of 2 walls in a corner outside. The bathrooms are super small also, I must say the room are updated brightly though. So, went to the front desk to see if we could get anything bigger, I also asked about the room they were originally going to give us. The same gentlemen now says the room is not ready as there is to much paint odour, um ? He then said the hotel is fully booked and most likely I will not be able to move into a larger room tomorrow either. He also stated that if anyone else comes to the hotel , they have to turn them away, I asked even those with a reservation, he said yes, um , weird , cause they were still checking people in later, when I was in the Lobby. I also asked if since there was no WiFi, maybe we could have a complimentary upgrade to a larger room tomorrow if able, but he quickly stated that the WiFi is Complimentary and they don't have to give us anything. They also were always reminding me that we booked with Best Western Rewards, so we seemed much less important. The next morning I was able to move to a larger room, thank you very much for that, with no issues, although I was reminded again I was a "Best Western Reward Guest" ,and was told there were rooms today, the gentlemen last evening was just not wanting to move us. I must say though, that the gentlemen that originally checked us in , told me he was a supervisor type (not sure what that means) , was nice to talk to, just did not have the best responses when you talk to him. Maybe a name like Zaros or such, not sure. The Hotel is like a maze, it can be confusing when getting to your room, and one elevator they have also only holds 2 people , or 1 person and 1 piece of luggage. We had Pizza in the restaurant the last night, took 1 HOUR to get our pizza, all customers were waiting long for there food, but this was due to 1 cook not at work. Within that hour the restaurant started to have some smoke, the front door automatically closed for safety reasons, then eventually opened again. The Pizza was large, but just OK. Hopefully the pictures I have included help.

Location is optimal for touring the city, great staff, very helpful and friendly. The rooms are cozy and very clean and the soap/bath gel provided is exceptionally high qulaity. Internet not available for the whole stay, unfortunately.

Very good stay. Good located near to 24h bus stop. Very nice breakfast. Very good quality of hospitality and nice reception staff specially Dana and Carlos as well. I will definitely come back. Thank you.

Spotlessly clean, bedroom was very small but very comfortable bed, small bathroom but very clean with good towels Check in was very slow..WiFi did not work for the whole 3 days we were there. Staff were friendly breakfast was good.

When I made the reservation I phoned the hotel directly and told them that I would be paying with a Best Western gift card and wanted to make sure they didn't run my credit card used to hold the room. "No problem", said the clerk, just note that on your online form and I will also note it here. So I put a note on the form saying this. When we arrived we again told the clerk that we would be paying with a gift card. "No problem". So when we check out they say "you are good to go, we charged it to your credit card". Arrrrgh! So we told them to take it off my card and use the gift cards which elicited a response of "you should have told us this earlier, now our system is down and it will take some time to do this". So we went out to breakfast (food at the hotel didn't look that good_ and about an hour later came back to find that they still hadn't straightened it out. Eventually, they took the charge off my card but kept an extra $12+ on a gift card, later emailing us a copy of the card and saying that we could use it. When I asked them to mail me the card they never responded. Other than that, the hotel is about 40 minutes from the center which was not unexpected. The room very basic and the beds uncomfortable. The wifi never worked and there were no adapters available to charge our US phones etc. The room was quite noisy and we could hear people in the halls and rooms next to us.

The room very clean and comfy and staff very helpful. Only issue is there was no WiFi, I believe this was a temporary issue. Had a meal in the hotel restaurant and couldn't fault it, so tasty. The chef Davida was very attentive and service was excellent.

Too far from the next tube station (bus stop directly in front of the hotel but it takes al least 20 minutes to Elephant & Castle station), our room was extremely small and quite loud. Check-in and -out was fine.

Arrived at hotel, was not given the room I paid for and reception staff weaved around trying to tell me the actual situation and offered no comp offered, was given an oh well attitude. No basics you'd expect were provided such as shower gel or toothpaste. Cleaning of the room was poor, shower was dirty.. TV was all unplugged, looked messy.. Paid for a room with a window but room was on the lower ground floor so defeated the purpose.

Staff were excellent and very friendly , room was clean . Excellent value for money. Food was very good , but beware evening meal not available every night. Pizza very good / recommended. Good selection for breakfast.

Super friendly staff, speaking French and Spanish. Specialy Dana, very polite and helpful on my early check in. Very good location. Clean rooms and very good quality/price rate. To recommend absolutely.

Very good hotel friendly helpful staff thoroughly recommend staying there good location for tourists visiting london as location suits easy access to many of the most famous attractions in London and good transport links

We made the 5 hour trip to London and checked in without problem at the hotel even though we were early. There is no parking but was directed to some free off road parking close by. Very helpful. On return from our busy day we had a pizza in the restaurant which was very good and cooked to order. If I'm being picky the base lacked seasoning. Great value for money. Turned in knackered only to be kept awake by a deep droning and humming. Turned off the air con but still there. It wasn't until Morning after an interrupted nights sleep that I looked out of the window and noted that the kitchen extraction ducting ran up the wall about a foot away from the window. This was on all night. Average is a bit harsh but it want very good either so somewhere in the middle.

Awful service. We checked in at 10pm and the lady at the desk gave us the wrong room. The rooms are small dingy and alot are underground with no windows. I know rent is expensive in London but this is barely bigger than a shoebox. Came to breakfast and the "delightful" staff member would not believe we had prepaid for breakfast, sending us to reception. The staff here were surprisingly even less helpful explaining that we had somehow magically checked out a few hours earlier... Maybe I popped out of my sweet slumber and checked us out prior to then getting back into bed and dreaming of staying in a better hotel. In the end we managed to sort it out. No apology. Even a smile would be lost in this place. Avoid this hotel at all costs. A muddy footprint on a global brand

The room was small and there is really no where to unpack your suitcase. I opened my suitcases and pushed them under the bed which worked out fine. There was a queen bed as you walked into the room and then a small staircase to an upper level with 2 twin beds. Was perfect for our group as we had our own spaces. Bathroom was extremely small but workable. The street was very noisy at night, not only vehicle traffic but loud people traffic. Breakfast was so-so but dinner (pizza and chicken) was delicious. Was recently remodeled so everything was neat and clean. I would definitely stay again.

Easy bus trip to tourists spots, hotel under renos but doesnt seem to interfere with business. Make sure befoe you actually pay for parking, that there is some! Staff friendly and helpful when pushed.

Stayed here for a family wedding. We booked family quad room. 2 singles one double. Very cramped. But fine to just use as a sleeping camp. Didn't eat there. Pizza looked nice , bathroom clean. Large shower. Beds very hard. Parking limited. £15 a night. We managed to get space luckily. First come first served. 5-8 min walk to Peckham. Greggs, McDonald's , primark Etc.

Booked the best western at the last moment due to travel plans and the hotel staff at reception was so friendly and welcoming. The room was a new room and was lovely the Tv was a great size. And the bed was so completely. I would highly recommend trying out the pizza restaurant onsite.

Hotel lovely & clean. Book a room for my 3 Kids, aged 23/21 & 14, good size with a double & single bed. Booked a small double for my husband & myself, clean but very tight, bed up against the wall. Air conditioning was great, weather was hot. Bathroom small but perfect/clean. I would stay there again but not in a small double room unless I was travelling alone. There was a Pizza oven , small bar & breakfast area, only had use of the bar. Didn't include the breakfast because my 3 kids are vegan. Bus stop outside the door, straight into London, the bus ran 24 hours which was great. Bought a 1 day bus pass at the shop near the bus stop for 5 sterling which lasted for the day, great value. Staff lovely & helpful, gave us information re: where to eat, sent us to a restaurant which was Persian just down the road, you entered it through a shop & could bring your own alcohol drink, best meal of the trip, 20 sterling ahead which included 2 drinks each ( teas/coffees/smoothies & non alcohol cocktails brilliant ) and 7 courses of shared dishes, we rolled out. Great value for money.

Enjoyed my stay, the room was neat and all facilities were in excellent working condition. Reception staff on my arrival was a little bit slow but she is friendly and smiles. I enjoyed my breakfast in the morning

Myself and two friends stayed here Friday to Monday to attend a Hyde park concert we got there late on Friday evening the gentleman on the reception was very friendly bright and cheery. The room itself was bright, clean and comfortable and perfect for our needs The public transport from this hotel was so convenient and easy. Bus stop just down the road for which you could use your debit card to pay and the particular bus we caught ran 24hrs a day which was really handy Would definitely stay here again

In theory if this hotel was a budget hotel it would be great however it wasn't, it was quite expensive considering the area. The rooms were so tiny and the corridor reminded us of a storage facility. The curtains never covered the windows so the light was beaming in at all hours. The bathroom was dirty with bugs apparent however the room was clean. Headboards were very stained and off putting. The Only Fools and Horses theme is quirky but neither here nor there so a bit pointless. Parking can't be prebooked so it caused a lot of stress worrying whether I'd be able to park or not as wouldn't have been able to leave the car on the streets around there! Wouldn't recommend really but not much choice in area so .................

Our stay was very good except for the inaccurate billing they charged me in my credit card. They over charged me twice with 198 GBP and 90 GBP without explanation. When I complained this to the manager, he said no over charged in my system yet, in my credit card bill it appears London Peckham Lodge. The complaint was not resolved even I complained with my local bank.

Stayed for one night, arrived to find the hotel covered in scaffolding and building works which was not mentioned at the time of booking. At check in staff were too busy chatting between themselves rather than tend to their guests. The hotel was noisy and facilities basic. Very disappointed - not the usual standards expected from a best western. Would not recommend and shall not be returning.

I have no complaints about this hotel. Evening The people on the front desk might as well have been elsewhere; and indeed seemed to be for much of the time. Our room was small but clean; the shower-room was adequate and spotless, with sufficient towels. I like the quirky ‘Only Fools..' inspired decor. And our room was air conditioned; a big plus at this price point. Important though: the booking site we used specified two types of room at different rates, ‘with a window' or ‘without'. Really! We booked a room with a window; we were lucky and got a room with a window. But others in our party ended up without. When they complained, Management stated that ‘their' distinction is king-size room or normal room; the window - they told us - is pot luck. So beware.

Very poor service and breakfast was very low quality,great looking hotel run very badly. My check in tock over 35 minutes the smell of garbage out side of our room was horrible just lots of little things that made our stay terrible.

Easily accessible to my course venue I found the room to be clean although the decor was a bit odd in its attempt at contemporary furnishing ! There were complimentary items for tea and coffee Excellent bathroom furniture/ wares

Hotel under repair. Could not determine where it was or that we had reached our destination. Name not clearly visible. Lift not working Internet down during night. No electricity early morning. But was quickly resolved. Dimly lit corridors No porter, must carry your own luggage Receptionist responded to problems as best as possible. It's an old model hotel guest house/room. Rooms were clean with ensuite toilet bathroom. Far out from city but bus service available.

I came in with a group of friends for 5 days. It's near the supermarkets Aldi and Morrison, a bus station and a train station, 30 minuts away from the center of the city. A calm area. The hotel has a restaurant with meals from 5:50 to 11 pounds, to take care of your budget. The cleanning lady do a great job keeping the room clean. Dana, the recepcionist, it'a really nice lady that speaks spanish to help out tourists, really polite. Relationship quality- price it's adequate, I recomend!

Ms. Dana made her best, very friendly and helpfully. Provide a great service and speak Spanish. Bus stop nearby (left side 50 meters), 30 minutes to London Train station (Peckham Rye) not so far as well (ten minutes far, walking) Hotel is a little noisy because old windows and bad isolation.

Booked two nights for weekend away and to go to a concert On arrival we were surprised to see the entire building clad in scaffolding,as there as no mention on booking that building work was being carried out. When we eventually got in to the car park( don't expect a multi story) we went to book in to be told our room wasn't available until around 3pm ,ok so we will go to the bar,pooh no bar doesn't open till 5,but we found some pubs local and went for a wonder,. When we returnned we were given to smallest room in the world ever fact. The hotel was tired and dirty. Staff were rude and not interested in any issues we raised When the bar eventually opened it ran out of beer Very poor avoid like the plague

A very relaxing one night stay. Beds were really comfortable. Air conditioning in rooms and windows could be opened. Bus stop nearby. Got from hotel to London Bridge in 30 minutes. Dining room was a little “canteen like” but service was very swift. A lot of people dining in the evening. The pizzas looked good. Scaffolding over the front and work going on in the hotel. Renovations have to be carried out sometime but didn't seem to interfere with the running of the hotel. Would stay there again.

Nice little hotel, full of character and lively decor. The staff was very friendly, and after a few days we started feeling at home. Comparing to some other places, you can tell that the staff is putting an effort and pride in their work. We would definitely come back again.

Had a quick trip into London in May and found this hotel. Great value for money, decent sized room, good decor and great value breakfast( kids eat half price). Definitely recommend it . Great customer service too .

Good beds, very clean rooms, and very friendly reception service : the staff will try to help you as much as possible. Convenient restaurant in the hotel for the evening meals. The facade of the hotel was under construction, but I believe it must be a very beautiful building. Bus station near the hotel. Good value for money.

The rooms cleaned on a daily basis, the towels changed daily which was much appreciated ..on site restaurant if you dont feel like going out. Great bus service from outside the hotel all buses taking you to all the London sights if your choosing.

The hotel is very clean, and beautifully decorated. Food is good. And the staff is very friendly and helpful, especially the lovely man, Rui, behind the front desk. We would highly recommend the hotel and come back as well.

good bed, lovely towels, good shower, good TV, kettle and hot drinks in room what else do you need when you're tired and just want a bed for the night? The decor was nice too and now I have to write bla bla to fill in the n° of characters, how ridiculous!

The room was tiny and clean but served it's purpose as we only slept there and spent little time at the hotel. Beds were not super comfy but were adequate. For some reason the housekeeping did not clean our toilet so we declined room service for the duration of the stay. Easy location to take public transit from to downtown London or Greenwich!

Nice service. Good food and excellent atmosphere . When we entered they allowed us to put our loggage there. They advised us some places to visit and teached some places to transport. Very happy with our visit. Nice rooms

Apart from the two female staff that work in the bar/restaurant who were very helpful..there is absolutely nothing positive to say about this hotel... I was staying here as it was a late booking for an exhibition we were at attending at the Excel. The marketing team and photographers deserve a Pulitzer Prize for their artistic portrait and imaginative descriptions..the reality is far from different. The rooms are tiny and not enough room to swing a cat..awful orange and green decor trying to revive a tired 70's look..I was a single occupant in a so called double room...couldn't turn around in the shower and the doors were hanging off the cubicle! For a hotel that claims 3 stars and an impressive ISO 9001, 14001 & 18001 management system...there was no PAT testing and staff painting in the corridors wearing shorts and t-shirts.. The restaurant serves basic pizza and salad but every meal is drenched in dressings and smothered in dried herbs...the only positive was the whiskey to drown my sorrows.. Please avoid at all costs unless you are a die hard ‘only fools and horses' fan or a complete psycho....

We got a room in a basement with no windows, which wasn't stated upon booking. Not only that, the room was extremely small, there was barely room for two people standing and our two small suitcases. The lighting was neon, so would definitely not recommend for a romantic stay. Close to the bus stop, that was a great point, but really not the best neighborhood, do your research to know what to expect before booking. The two receptionists we talked to were not friendly at all, really unclear and made us feel dumb and ignorant when we asked typical questions coming from someone who was visiting the city for the first time.

I stayed here for a night with my girlfriend. Checking in was slow and annoying, the staff were not very friendly or helpful but the room was by far the worst part. I paid extra cash intentionally so we could have a window room so we could enjoy a nice evening view and instead of what you would expect we had a window BUT it was a totally blurred out! The staff said it was because the normal window rooms were booked out and there wasnt anything they could do and no partial refund for it. To make it worse our room was next to a generator so all night long there was a quiet buzzing constantly. About the only half ok thing was the breakfast buffet but besides that this place is an avoid. Even at the price i bought the room for £71 for the night wasnt worth it. Never gonna be back here.

The Hotel is very modern with small but clean rooms.The bus stop is two minutes away. From here you've got many options to come to central London in just 20 minutes. For the breakfast you can choose between the normal English breakfast and the vegetarian one. You've also got a buffet with a small selection of beverages, toast, cheese, fruits and cornflakes.

booked last minute, pleased with the good customer service, room was clean and tidy, had all the necessary amenities. was late to check out around 10 minutes, but wasn't a problem. happy customer and would return.

It was a nice experience for 3 days. Rooms are very neat and clean, staff is very helpful and polite. Housekeeping service is good. Everything is available. It is located near the bus stop. Very convenient.

Nice experience amazing hotel good staff kind people, treat people with hospitality and a good place to stay in a hotel worth visiting and staying, clean and tidy rooms and housekeeping, amazing hotel

Very nice experience. Hospitality very good .Transportation mode easily available nearby bus stand .Overall very good experience.I would love to come again here.Breakfast was good .Housekeeping was good

I arrived very tired at 10pm and was met with a queue in reception, being dealt with by only one receptionist. There were only 3 groups of visitors before me. However, it was 40 minutes after my arrival that I finally checked in.During that time a number of other guests were coming down to reception to complain about various things in their rooms so not a great sign and I was also a little disconcerted that there was a full-on security guard standing in reception. Once in my room the wireless internet connection wouldn't work for me (possibly because I was in the basement). The room lighting meant I had to have all of the ceiling spotlights on or none of them and there was no bedside light so I couldn't relax with a book. The bathroom mirror light and extractor fan wouldn't switch off so the light shone under the bathroom door and the fan noise went on for well over an hour, making it very hard to get to sleep and then an alarm went off at 2.45 am and stopped again. After that a light came on outside my bedroom window as there seemed to be some sort of store room opposite - it started to feel a bit like one of those SAS programmes where they deliberately find ways to ush the contestants to their limits! The English breakfast was so bad I left it and settled for toast! The sausages were just a sort of bready mush and the bacon was like cardboard. I had expected better as I had to take a voucher from reception the night before to hand in when I got to breakfast. I wrongly thought that meant my breakfast might be freshly cooked. I didn't even attempt to report all of the issues because I checked in so late and had to be out early to get to a meeting at 9, If you have to stay here have the continental breakfast but honestly I wouldn't recommend staying here at all! (also worth knowing it's not near any tube stations and a bit of a walk from either of the two nearest overland stations, which isn't fun with a heavy bag)

The hotel rooms were smell & cell like. The hallways & rooms smelt of bleach. The towels didn't feel clean. The walls of the rooms were paper thin and I could hear word for word the residents on either side of the walls. Residents in Q, were up all night talking on the phone. I slept very little. The food was poor, cheap quality. The restaurant didn't know what Gluten Free was & the man at check in was cryptic with our simple questions asked such where is the best place for parking? The check in and out was slow. I would never ever stay here again.

The hotel is not far from the bus stop and at a short walk from the underground station. The rates are affordable. The staff is very kind, Dana of the reception desk gave me all the information that I need and in the restaurant they were very kind too. Next time that I return to London I will book here.

Quiet, clean room in an area that is close to bus stop and train stations. The hotel is close to the city and has a number of food and grocery stores near by. Staff are friendly and approachable. Check in and out was effortless

It's not amazing but at about £50 a night for 2 people and being so close to centre of London (via Peckham Station, about 10 min walk away) it's certainly worth it. Plus everyone is very friendly and helpful. We got free breakfast with our booking which was nice but probably not worth the £10 you'd have to pay at reception if it wasn't included. But there's plenty of cafes nearby for breakfast.

We were put in a basement room Room 108, with a small window, We stay for 2 nights and car parking is 1st come for £15 a night, which we had to park the on a street which was 10 min walk from the hotel. The pros of this hotel was that it was easy access to the train and tube station and the bus. There was a grocery store and loads of restaurants within walking distance. The bed was 3/4 bed not a double bed, you don't have much luggage as there isn't room for much else besides the bed in the room. The staff was friendly. We are hoping to vist London in 2020 But will come back if don't have a Basement room.

A worth while experience with improved services.The environment was neat, more beautiful and homely. The services were excelent with professional courteous staff and the meal was delicious. Worthy of mention is the dedicated and ever suportive staff who were always readily to go to any extent to assist. My sincere appreciation to the GM and Dana for leading the support.

I stayed with my daughter in a twin room The rooms are small but ok for one night We happened to have very noisy neighbours at 6.30 in the morning! Very thin walls! The breakfast was nice and overall the cost was not bad We managed to park on the street around the corner which is free between 6.30pm and 8.30am

We were two USA seniors with an 12 year old granddaughter in a triple room ( located in a new building just outside & behind the main historic looking hotel which was disappointingly covered in scaffolding ). A good value given London high prices. We liked this hotel- the staff was exceptionally nice & helpful (especially Mr Rui), yes the rooms are tight but functional and quiet , good breakfast &.could order non English breakfast of just eggs and bacon. Found a wonderful Italian restaurant Caravaggio 5 minute walk west highly recommended. Found two buses that got us directly into either #12 Trafalger square or #343 the London Tower. Good Wi-Fi and hotel bar. Recommended.

This hotel was a great value. There is a bus stop, restaurants, and market very near by. Parking is a problem but apparently that's the whole London area. Very nice breakfast. Clean but very small rooms.

the room very naice and very clean. Every request was taken into consideration to solve any problem and make you feel at ease. I just want to say that breakfast was perfect for someone who has no problems. But for ciliac people they are NOT equipped, in fact they lacked sweet and biscuits and other products or these people suffering from this disease. The very professional and staff

Location is very well, close to the city centre but in a quite area. Room was wonderfull! Very clean, really comfy and fancy to see. Loved the showergel! Restaurant looks appealing, breakfast and dinner were great! Overall a perfect stay with amazing service, the staff is really helpfull and kind. Definetly coming back again!

Had a 2 night stay here. We were greeted by a helpful and friendly reception team although local knowledge was not wonderful. Our room was clean but tiny and, maybe because of the size and lack of windows, had a slightly musty smell, though certainly not bad. Full English breakfast was reasonable and the continental had decent choice. A slightly disappointing aspect was when the rooms were cleaned, the cups were turned upside down ready for use, but they hadn't been washed ! Overall, for the price though, not bad at all.

What can one expect for this budget? It is a budget hotel, but sometimes it errs and being rather too budget. No frills at all. Its clean and does the job. Breakfast is functional rather than good, the pillows are terrible, take your own. Difficult to give a bad review given the price.

The hotel staff were very kind and helpfull. The check-in was very satisfying. The room was very clean. The staff gave us good information and graet services. The hotel has a good situation near all bus stations that can bring you to all of Londons attractions.

This hotel was a great place to stay. My room was clean and comfortable and the staff took great care in cleaning my room each day. The staff are all welcoming, friendly and helpful. The hotel is located close to the bus stop and train station which takes you In to central London to see all the sites and attractions. The restaurant had great choices for breakfast and dinner! Great food and atmosphere!

I have lived at this hotel for 5 months now because of business commitments and I wouldn't change it for anything. It is reasonably priced, primely located with amazing staff. Rooms are also nice and clean!!!

Room was central to everything in Peckham and London. A good base. Buses, restaurants, bars all very nearby. Room was bright and modern with an only fools and horses theme. Would recommend to anyone visiting.

Booked a windowless room due to the busy location and high volume of traffic, when I arrived they supposedly upgraded me to a room with a window, which to me was a downgrade. When I entered the room there was a very unpleasant odor. I was too tired to complain after all the traveling and carrying a heavy backpack even on checkout.

I booked a windowless room because of the high volume of 24 hour traffic in this location, when I arrived i was told they had supposedly upgraded my to a room with a window, which was actually a downgrade in my opinion being on the main road between Peckham and Camberwell, I was to tired to complain after travelling, when I entered the room is smelled terrible.Other than these negatives everything else was fine

The hotel was covered in scaffolding when we arrived which was disappointing as i read that the work would be finished by April but that isn't the most important thing as it didn't affect our stay!... The hotel was clean but there was a slight smell of sewage wafting in from outside as we arrived in the reception area. Very small rooms but clean and equipped with necessities such as tea/coffee making facilities, hair dryer and air conditioning. The continental breakfast is very basic with little choice! Wish i'd gone for English cooked which might have been better... and the restaurant/breakfast area was NOT as it appears in the picture on their website either in size and decor of room or size of selection of choices of food, it was all in one small corner of the room! It was cheap though so i guess you get what you pay for!

The hotel is located in a neighborhood about half an hour from the city center. Public transport is right next to the hotel. Nice and courteous staff. We had dinner at the hotel, nice and reasonably priced. We enjoyed the hotel very much, we would definitely recommend

Very good scervice and the best pizza ever. It was a bus stop outside who was very chill, only like 1 minutt to go. The transport was going all day and all night. It was no problem to Get home at night. The breakfest was also great. Primark was also near by.

Had a great stay! The rooms were clean, the staf was Nice, the location was good, the busses var rigt outside the hotel, directly to Oxford! The hotel had a really Nice resturante, with the best pizza!!

+A nice and clean dobble room with two seperate beds .No noise in the night ,very good beds .Easy to travel by bus and tube to central London.Nice quiet area.I will be back . - difficult to find the room, the corridore was like a labyrinth .

Awesome food... very tasty delicious food and a very nice place to be with friends and family..Hotel stay was totally peaceful and room service and hospitality well appreciated. I totally recommended this awesome place

Had a great stay!! The staff was very welcoming and the rooms were top notch! Would recommend for family or single stay!! Very impressed overall with everything. Nice calm environment for a relaxing weekend or holiday.

Best Western Peckham is perfect for a stay in London. We've been there for a week. Nice rooms with comfy beds, a good breakfast and nice and helpfull staff. The pizzas in the restaurant are delicious. I enjoyed the whole stay.

Last minute booking and I am happy for choosing this hotel. Good location, friendly staff and excellent room. I am impressed the way they give personal touch while check in. Highly recommend, I can say this is going be my stay in London

We stayed at best Western peckham with 40 pupils. The rooms are perfect for groups of three or four. The rooms are very Clean. The staff is helpful, so you can borrow an adapter for your room for example. The italian reataurant is very good aus well.

Basic Best Western. Clean and tidy room. Biggest issue is the numerous corridors and stairs to get to your room. As we were there for a few days it wasn't a huge issue. The cleaners cleaned the room fine but left small bits and pieces from the bins on the floor out Dude the room. These were there for a few days proving they don't vacuum daily. Front desk staff very helpful. Bus stop right outside which made getting to the tourist attractions easy.

The beds were the saving grace. It was close to the Peckham Road national railway. The breakfast was ok. Front desk coverage was limited. The gentlemen Dirven (?) was super nice. We came back after a full day and our room was not cleaned up. It was a last minute choice in hotel. Don't think I wanna do it again.

I came to this hotel with my family and the Bottomline is THIS HOTEL WAS HORRIBLE! I wanted to check in and the only person at the desk was Guilia. I come to checkout at the desk the only person at the desk was Guilia. The only helpful employee was Guilia. She was awesome, but they must be understaffed. The breakfast was horrible. The manager (I think his name tag said Dehren) gave me a disgusting and trivial stare, as I ate, that was rude.

We stayed for three nights. It was quiet and comfortable easy access to transit. Decent breakfast Nice counter folks and cleaning crew. Room was very small, but had everything we needed including air conditioning

Best to complain to hotel? Tried that. Dismissed out of hand. Fire alarm went off 5.30 am. No adequate explanation except ‘this is a hotel, what to you expect'. 2.15 At time of writing and despite ‘a pls clean room sign at 8am' not been cleaned. Still waiting. Long, really long, wait in restaurant last night. We got last pizza before chef threw a plate and pizza on the floor and stormed out. Ran out of beer and gin. Ditto fawlty towers. No apology! Will not be returning

Room 128 is a basement cupboard made into a room . Arrived in the dark , and couldn't see much outside ,no lock on the window. Woke up on the dark as the window opens onto a dark internal service area . Bathroom smelt of damp and the tv wa son a piece of wall that justted out. Didn't work and I had to manoeuvre around it to get to the plugs . I felt like I was in a dungeon!!!!

Great hotel. Really good value for money. I would definitely stay here again. Very clean rooms, staff very helpful. Good bus routes directly outside to get you pretty much anywhere you would like to go.

Would you like a Fawlty Towers simulation? Then go to this hotel. They charged a different price from what was displayed on the purchase page because their rubbish bank, who is based in the US, charge extra currency conversion fees which of course they pass onto the customer. They offered free breakfast for a few days to make up for this which was decent but we shouldn't have had to pay extra in the first place. When we got there the hotel was fully booked and despite our reservation we had to stay in a room on one of the underground floors which was like a bunker. The wifi doesn't reach down there and the mobile network can barely be reached from there. The staff tried to blame this on my phone which is rubbish since the person I stayed with had the same issue. The underground room obviously has no windows and it only has adequate ventilation. Altogether a terrible experience.

The hotel was up in scaffolding. The area is rough and felt unsafe waking back to the hotel. The nearest transport is only an overground which makes travel to city centre longer. The receptionist was rude and questioned my age when checking in, asking even to see my ID. No politeness or apology. Basic hotel with a poor breakfast. Pay a bit more and stay city centre.

Rooms very clean great value just for a break from home life. Good value breakfast and clean. We have stayed many times in all the rooms and always great value for money and central to London and transport

When i come back on London i booking this hotel from 2017, for the good position, really confortbale, cleanliess, and gently staff. I asked them to change the room, because was too small, the receptionist staff, very fast changed me the room with the other more confortable. See you very soon.

Apologies for the long review! The room was nice, and the hotel was in a good location (hence two stars, not one!) However, the car park was extremely small and tight for space (it had about 7 spaces) and we had two major problems: We arrived at the hotel to check in at 14.00 and had the rudest and worst customer service I've ever had. The female member of staff in question was foreign, slim, had long dark hair and was probably in her late twenties. When we asked about the car parking facilities and also why we had to put our nationality on the form, she got really angry, shouted at us and was extremely rude. We had our daughter, and two other guests with us, plus there were other people in the reception. Goodness knows what they thought! I asked her quite politely not to shout at me which made her shout even more! She stomped off from behind the reception desk to show us to our rooms and disappeared behind a pillar, so we couldn't see where she had gone. She then reappeared seconds later and shouted across the reception, “Are you coming? Do you want to see your room or not?” in a very nasty way. So, we walked across to where she was, and she kept pointing to something out of the back door towards the car park where we had come in and saying something about some stairs. I really didn't understand where we had to go and asked but she just kept shouting and pointing and saying about some stairs. So, we went out of the back door, walked across the car park and found some stairs, which we went up with our cases and bags and eventually got to our room. We later found that there was an easier way to get to our room that didn't take us outside and through the car park and we could have taken a lift instead of struggling up the stairs with my bad back and the cases/bags. When we checked out of the hotel and went to the car, we found that it had been scraped by the car next to us, which was not in a marked space and didn't have a hotel permit in it. It was obvious that it was this car that had scraped ours when it had been driven into the non-space as it had our colour paint on it and also my husband is in the motor trade and has had lots of experience of accidents/scrapes on cars, so he knew exactly what had happened. The hotel manager got the owner of the car to come out to look and he was one of the builders working on the hotel. He denied all knowledge of it, kept shouting at us and called my husband crazy and was then ranting on and on to his builder friends in a foreign language. It was quite intimidating for myself, my daughter and her friends who were with us. I definitely can't recommend that anyone goes there, and I wouldn't want to go there again, which just goes to prove how important it is to have the right staff in the right job! It could have been a completely different review with another member of staff welcoming us and the car park being properly supervised!

This is not a hotel but something akin to a prison sentence. Unfortunately and to my great mistake I stayed in this dreary hotel for a few nights whilst on business. This hotel is.... 1. A DUMP - it's a dreary, dark place 2. It's DIRTY - there is so much dust, blood on the walls, decor is outdated 3. There is scaffolding up all round the hotel - this wasn't stated/mentioned when I booked 4. Reception staff - their grasp of the English is limited making check-in an extremely difficult and stressful process, especially after a long journey 5. OMG THE NOISE - it's deafening! All you can hear are guests from the other rooms having parties. Why is the rule 'quiet hours between 11am to 7am' not enforced here? 6. STAFF NOISE - the staff here are so loud and have no regard for guest comfort. I could hear them whilst in my room. I couldn't understand exactly what they were saying as they spoke in a foreign language. Their tittle tattle went on till the early hours. So much loud laughing it made falling asleep immensely difficult. 7. BEDDING - full of strange marks, blood and other people's hair. I felt sick 8. WINDOWS - I had a grim view of some scaffolding. The windows wouldn't open; I felt suffocated. There were large GAPS in the window frames causing cold draughts making the room so cold. 9. BREAKFAST - the breakfast staff spike no English and were irritated. Only one toaster to service all the guests! 10. ROOMS - were suffocating. There was no air and I couldn't breathe. I wish I'd never booked this 'hotel'. It's an awful and depressing place. I've written this review at some length because I don't want anyone else to suffer like I did and pay for it too. A stay here is BEST AVOIDED, forewarned is forearmed.

The room was small but had everything we needed. The staff were friendly and helpful and the lobby restaurant was convenient and enjoyable. A tiny bit further from the hustle bustle than expected but it gave us a chance to enjoy the double decker bus rides! In terms of value for money, we would definately stay here again.

This hotel is always welcoming, from front staff to restaurant and management to cleaning staff. The food in the restaurant is exceptional. Been returning back to this hotel few times now always perfect. I highly recommend this hotel to both business and traveling guests.

Hotel has a good location. You can easily get to the the city centre by bus. Staff is friendly and professional, especially Joanna. Room was clean and cleaning staff provided service on a daily basis e.g. exchange of towels. I recommend this hotel and will come back whenever possible.

Stayed in small double room for one night. Room was great value for money. (£36) !! It wasn't big, bed covered 3/4 of the rooms's space. Room was clean, with tea and coffee tray. Nice bathroom with shower, hairdryer and good quality towels. Staff was welcoming and friendly, especially Joanna at reception. Good location- bus stop just outside of the hotel. 20 min to the city centre travelling by bus. Good connection to the Thorpe Park. Shops close by and Italian restaurant in house. Definitely would stay again!

I satayed at the hotel it was an amazing stay specially by the help of the Wonderful lady Dana in the Reception she is amazing and patient and she has the ability to work under pressure, really our stay without her will be horrible, she made our holiday really amazing.

The Hotel was very clean and the room was very comfortable. We came to visit for 4 days, the location is close to the town centre, bus stop in front of the Hotel. The breakfast very good and good price. The reception staff nice and welcome. Irina was very polite and helpful. We recommend this hotel and we will definitely come back.

The customer service was terrible. I attempted to cancel a reservation for a single night stay later in the week as we needed to stay closer to the train station for an early train. The hotel representative cancelled the booking but did not offer a confirmation number, said everything was "all set". It would have been nice if he had reminded me that I would be charged for the room anyway. No one reads "fine print". If customer service is there to assist the guest, I would like to have been told that even though I cancelled a reservation 72 hours in advance, I was still going to be charged. This, in fact, is the very definition of customer service, no?

Currently undergoing an upgrade on the outside but clean and comfortable inside.. Will look great when finished. Good for London transport... the red 36 bus from Victoria stops almost outside the door. Other shops and eating places 5 minutes away on a main road

Great experience, the staff was incredible and helped us a lot (Specially Dana, she was very nice with us) . We came for only one night but finally we decided to hire another room for a second day. Very comfortable and clean room, if we come back to London we will come again to this hotel.

Booked and paid for two nights , didn't bother staying for the second night. Rooms paper thin and very noisy, staff didn't seemed interested. When ringing for advice on parking they didn't even know which road the entrance to the car park was on! I could go on .....couldn't wait to get away !

Arrived during a rush of massive student check in and tired. Dhiren pulled me aside and upgraded. He still managed to carry on booking half of a French University. Fabulous room and outstanding value and service. Half roast chicken in the restaurant is a must.

The hotel is located near Peckham Rye station, about a 5-8 minute walk, but surrounded bun Costa, Boots, Burger King, Subway, and other cafés/stores. It is situated near a police station so you will hear ambulances and police sirens blaring at various times of the night but didn't really bother me at all. I didn't do the breakfast because I'm a late riser but there are many options outside of the hotel if you are also a late riser. I felt safe in the area and would definitely stay here again!

Great service, great place, nice bedrooms, includes tea in the room. They borrow you adapter. You can leave the bagagge. Check out its 11 am so you have plenty time to sleep. The neighbourhood it's a not pretty but the hotel it is. The hotel is close to a bus stop, you just have to walk 30sec.

Very nice Staff and hotel. We enjoyed our stay, nice and suitable location, nice building , frendly and helpfull staff. teh breakfast is very good. If we have the possibility to stay there we will do it.

The location is very good because it is very well connected to the city center, good hygiene, very nice staff and very quiet area with services near restaurants and supermarkets. Very good experience in this hotel!

I was working in Peckham Rye and this hotel is in a good location relatively close to Peckham Rye station. The room was small but had everything I needed BUT there was no hot water when I came home from work in the late evening!!! This is totally unacceptable in a hotel even if it is pretty full. In the morning I woke up early, felt the water temperature which was hot and I had my shower at 6am. By the time I went to breakfast at 8.30am it was tepid. I mentioned it to the staff who apologized but said the hotel was full on my floor!!! Breakfast was good and the coffee was strong. With hot water on tap (forgive the pun) this hotel would have scored higher.

The hotel was well presented, clean and tidy, front of house staff were polite and friendly and the location was good for our specific needs, however it's possibly the worst nights sleep I've ever had in a hotel, avoid the basement rooms at all cost (although I have no reference for the upper floors) with no carpets and low ceilings the noise is amplified, the cleaning staff made no effort to be quiet, after our room was cleaned they left a bag of rubbish from a meal we had the evening before. Our small window was next to the smoking area out the front of the hotel so we had the privilege of hearing every smokers conversations and the shower room considering I'm 6' 5” with disabilities was uncomfortably small and awkward.

Last minute plans and wanted somewhere cheap to stay, did the job for a one nights stay, upon check in we were greeted by a very lovely chap called Rui I believe, very charismatic and friendly. You can't expect much from Peckham but it was much better than we were expecting, rooms were clean, although very bright, but has the essentials. Couldn't ask for more really. Will return if ever needed to in that area, and perfect location for a day out in London the following day. Only downfall was it was noisy, but me and my partner are heavy sleepers so once asleep it didn't really affect us, just people coming home after enjoying their night so again can't complain.

The hotel is basic with small rooms. it's a bit of a maze. And seems to be in a permanent state of rebuilding, with plenty of weird smells in the corridors. But the rooms are very clean and comfy. Great value if you want to be in Peckham or like Only Fools and Horses.

Below was sent over 2 months ago to their reservation team as well as their GM Good Afternoon Mr. Dirhen, I am writing on behalf of my father (Mr. Eugenio Barbero) to express my deepest disappointment following their recent stay with you at the Best Western Peckham in London. Below booking number for your reference: • BK090559/3/7 • BK090559/2/4 Whilst I perfectly understand how the system of booking via a third party works, I am also aware of how situation like this can be handled in hospitality (I have worked in 5 stars hotel for approximately 15 years). Both the above bookings were made almost 1 month ago and after realizing an unfortunate mistake on the checkout date, we immediately contact your property to rectify the issue. After several back and forth between the property and us, we managed to get a written confirmation of the amended booking – attached is a screen shot of the email. As mentioned earlier, I am aware of the logic behind third party web site, but given the fact was not a ‘last minute' cancellation, your property had plenty of time to re-sell the extra night for both rooms. More importantly (and frankly speaking more disappointingly) a written confirmation was provided by your team, which was subsequently denied by someone else on site. Not to mention the several visit to the front desk (at least 4) to obtain an answer from a senior manager. It is simply good manner to acknowledge a mistake done by a team member instead of blaming the guest for the same and if a refund was not possible at least a credit with the property or within your food and beverage areas. The whole situation was very poorly handled and added to the poor condition of your hotel (despite being refurbished in 2016 still has construction works outside the property and rooms with sealing coming off) leaves an incredibly bitter taste to my family and me has an hospitality professional. I hope you will take the above into serious consideration and share with us how the hotel could make amend for the inconvenient caused. With warm regards, Davide Barbero

The rooms were very clean. Fresh towels every morning! Enjoyed a weekend of sight seeing. Bus stop is practically in front of the hotel, with busses driving straight into the city center. The receptionists, Dana and Joanna, are helpful, bubbly and friendly! Would recommend to everyone looking for a comfortable stay.

Don't judge a book by its cover - our hearts sank a little when we walked into the reception area, which is a bit down at heel and definitely in need of a makeover. But from then, thumbs up all the way - pleasant staff, a small but perfectly appointed room which was scrupulously clean, a quiet night's sleep and a fab breakfast. What's not to like?

Me and my girlfriend stayed here last may for a bit of London sightseeing. On arrival we just managed to get our car parked as there's only about 6 spaces, The room was small but nice, situated in the basement. Tower bridge is about 50 minutes walk and up the road about 40 minutes is Greenwich, There's not much in Peckham itself but its ok for a relatively cheap base.

Quite good localisation (bus stop nearby), quite nice staff, comfortable beds. Room was not very spacious but fair enough for 1 night stay. We really appreciated kettle, tea and coffee in room. Clean bathroom. Earlier checkin was a nice surprise. · It was terribly cold. There was no central heating that would work during our absence in our room. Only when we returned to the hotel in the evening, we turned on the air conditioning and electric heater. But it was a very cold day, so the room was warming up for a long time and it was very uncomfortable. We had to ask for blankets to cover, because the quilt itself would not be enough (we got after an additional quilt, because the hotel ran out of blankets).

Entrance bright and welcoming. Pleasant staff. Liked the original features kept in the reception and stairs. Clean and quiet considering on a main road. Didn't use the dining area, but looked welcoming. Thank you

If you are OK with not-so-posh Peckham area, which looked perfectly OK and safe for me, then this budget version of Best Western brand could be your choice. Staff is mostly Italian, friendly and helpful, even printing out boarding passes at the reseption. Really nice pizzas in the downstairs pizzeria. Rooms are obviously tiny and your labyrinth solving ability will be needed to find some of them. Wi-Fi needed re-registration daily. Hotel is under major reconstruction now, which fact they do not advertise, so make sure you get a room in a construction-free part.

We have stayed at this hotel twice now purely due to location. We should have known better than to start again after the first time... we had issues with security staff removing us from the room and down to reception for questioning at 4am, cccusing us of smoking inside the room when we clearly had not. On this occasion, we were woken at 8.30am by a hammer drill on the outside of our wall, the whole room was vibrating and we couldn't hear eachother talk! When we called uputo reception to ask what was going on, we had the phone hung up on us twice! We checked out at 9am without even showering as the noise was utterly unbelievable! We had to really argue our case with the manager to get any form of apology or refund. We were eventually refunded 50% of the cost of our room but even this wasn't good enough in my eyes, with that noise level, the rooms should not have even been booked out in the first place, especially without notifying guests that there was works going on. When we asked why we hadn't been told, we were referred to a tiny A4 sign with size 8 typeface on the reception desk. Simply not good enough.

I stayed her with my daughter for 1 night whilst on business. The hotel has a great only fools and horses theme and was clean and tidy. Our room was tiny just space enough for 2 twin beds but it was fine for 1 night. The window looked into a parking ramp as was in the basement so couldn't have it open as very noisy with a constant buzz. The heating was available so nice and warm. The full English breakfast next day was good and restaurant was very pleasant. The most inconvenient thing was parking! I was told there would be parking at hotel but actually they only have 5 parking spaces and once these are gone there is no choice but to park on the street. Street parking on the estate behind hotel is fine but car must be moved by 8.30am or you will get fined. It meant we had to leave hotel 2 hours earlier than intended. On the whole I would recommend this hotel for a quick stop over.

Was a cheap hotel that did the job that we needed it to. We paid for a non-window room and that's what we got. Which was ideal as the outside was covered in scaffold and there was no view anyway. The problem was that the hallway lights were never switched off and the light came in through the cracks in the doors. The soundproofing was non-existent and you could hear a lot. The restaurant and bar were highly over priced. Plenty of take away places nearby and the Wetherspoons down the road was nicer and more affordable.

Terrible! the receptionist led us to a different building than the hotel before which somebody vomited. There was no silence at night, and reading marijuana along the corridor. The room was good, but there was no soap and and the water flowed from the windows. The receptionists refused to say hello and did not even smile at us.

Great hotel,would recommend,reception helps you all the time. Not far from city,bus stop near the hotel.Delicious breakfast,tidy rooms,super clean bathroom. Definitely would recommend to anyone,great place to stay

Window was broken "unable to lock or open".Wasn't made aware of rooms being renovated during my stay, therefore the noise unbareable.Internet didn't work in the room even after asking for it to be looked into, was informed that staff had gone home and needed to wait until the following morning to be resolved.

The experience in best Western has been so nice and Dana was so useful , she help me a lot with lots of attentions . I came for one night and i end up staying longer. Thanks Dana for everything ! :) the room was nice and clean. I will come back !

We stay here for four days for a shopping trip with our daughters. In the hotel everything was ok. To ride by bus to the city and the typical sightseeing's was very easy. We come back for another trip.

We stayed there for several nights, the rooms were in great condition and were very clean. The members of staff were friendly and helpful, especially the young lady- Joana- at the reception desk,she was very kind and professional :)

Myself and my partner stayed here Friday to Sunday, we arrived at the hotel at aprox 18.30 only to be told our room had been cancelled as we had not checked in by 16.00! We were unaware that we needed to. Dispite this the staff were helpful enough and we still managed to get a room, although i had booked through a cashback site, and due to the cancellation i will no longer recive anything back! Our room was small, but to be expected in London, but clean and did the job as we were not in there much. Breakfast was ok, nothing too fancy but set us up. Overall the hotel was fine for what we needed.

While working on a contract in Peckham for approx 6 months I stayed at the best western and I most say the experience was nothing but pleasurable. The staff on reception were incredibly helpful, the rooms were always clean and welcoming and if I stayed in the hotel to eat the prices were always reasonable. Thank you to all the staff who made my time there a memorable one!

We stayed here for three seperate bookings during December. The bedrooms vary substatially in quality. On two occasions we had to change rooms when they offered rooms in the basement with small windows and a a bed where two normal adults could only fit if they lie on their sides. On each occasion we asked for another room the staff were accommodating and helpful. The restaurant is basic and full of flies in December, Why? The hotel is quirky, see the photos and you will see examples of why. The price is fairly economical if you book early or at last minute.

Arrived at hotel to find scaffolding everywhere. Minimal parking available and elsewhere not secure as someone had had there vehicle broke into in the last half hour. Basic room when room booked was a king room. Options for food was limited and half was sold out early in the evening

I stayed here for 5 nights! The location is very convenient with buses to city centre. The hotel just renovated internally and externally is ongoing! Service staff is friendly especially Ms Irina, who helped me to call and confirm my booking with the taxis company regarding my online booking.

Me and my partner stayed here during an emergency at home for 80 quid. We thought we'd have a glass of wine in the bar (passed on that as was noisier than Peckham High Street), and a good night's sleep in a clean room - ha! Initially sent to a basement room that smelled like someone had taken several large sh***s all over it. Was nearly sick so shown to a different room, not in the rank basement, cleaner but freezing and noisy. They need to sort it out - awful awful awful gross.

I can't fault the room for cleanliness and it looked like it had recently been re-furbed. The staff were very friendly, and check in and out was very efficient. However, it might be a good idea to request a larger bathroom if you on the large side yourself, We found it a tight squeeze and we're not big people.

Very good service with low price! Also it is far from the economy circle, it is near the bus stop where I can take the bus No. 12 to the oxfen circle. I really recommend this hotel. By the way, the three men in the pizza restaurant are very handsome !

This hotel is wonderful and this is a nice experience in London ! The location is perfect! Easy to take a bus and the reception is very kind,whatever you want they all can help you. And this hotel is very quiet which is good for sleep.

I stayed in Best western in Peckham for one night for my holiday and work. Room is nice and clean .price excellent for this month of the year. Every think is ok . Staff are good and helpful.only suggestions it's time to have fibre optic broadband internet in lower ground floor is weak.

The room was tidy and staff were friendly and helpful, will stay again for sure. It is a good location that is close to shops and supermarkets so you can get anything you need. They also have a lovely restaurant and provide a breakfast if you pay for one at good value

This hotel looks very good, but the rooms are sooo small and you don't have enough space to move,nor to put your luggage...The price is not correct for what this hotel provides..( no fridge, small rooms, bad location, too noisy...) Also, when we went there -four months ago- the hotel was being refurbished and nobody informed us about that..At least the staff was friendly, otherwise it would have totally disappointed us.

We stayed here overnight as my son was attending an audition locally. The reception staff were all very friendly and helpful. The rooms although compact are clean and have everything you need. The beds are firm and I got a decent night's sleep. I think it would be noisy in the summer if you had the windows open as it is on a main road but there is air conditioning to heat or cool so you can keep the windows closed.

The hotel is in a good location with good links for getting around London.The staff are very friendly and make you feel welcome, rooms are clean and of a good standard. The restaurant has a relaxed atmosphere, the menu is limited but the food on it is of an excellent quality.

On entry to the hotel the staff was very friendly. They made us feel very welcome. We had a small issue with the room which was very swiftly sort out by the very helpful manager Dhiren. He and the staff made us feel very welcome and we'd definitely be visiting the hotel again. Very soon

This hotel met our expectations - it was in a good location close to the centre, the rooms were very small but comfortable and clean, the interior decorating was fun, and most of the staff were welcoming and professional. HOWEVER, as two girls staying together we did have an issue with one particular reception staff member (Rui). To start off we felt welcomed, however Rui became a bit overfamiliar and flirtatious with us. He also personally took us to our room and actually came into the room to explain features. This made us comfortable and felt inappropriate - particularly as we noted that other customers were not lead to their rooms by reception staff. Not only that but he took over half an hour to check us into our room, and got the room wrong the first time which meant he was leading us back and forth around the hotel. Ultimately, this tainted our stay for us a little bit.

The hotel was good, the staff very cool, the rooms are clean and the price/quality is correct The restaurant was good but there is not a lot of choice The bus line to london center is very near Good experience!

We had a small room but it was clean. The staff is very friendly and helpful, there's a several busses nearby so you can go easily to the centre of London. We had a great stay here at the best western London Packham Hotel!

Room was small, especially in comparison to the pictures advertised, but it was clean. The bathroom was of a reasonable size and had all the required facilities. Staff were friendly and helpful. Breakfast was reasonably priced with an array of selections.

Great location. Staff very friendly. A few glitches with the cleaning of the room (one day trash can not emptied, another day toilet paper had to be requested and hand towels) but quick response to requests by staff.

Good facilities, the staff is very kind. The rooms are very clean, value for money. Good location, bus stop near the hotel which can take you to the city centre. We have breakfast each morning which was tasty.

This hotel is very welcoming, clean and the staff is very kind. The rooms are very spacious and clean, the hotel is very well connected by means of transports. The price/quality is good. We will be back

The room was small but nice, clean and really good beds. Quiet nights, fine airco. Lots of English tv stations. Parking outside during public holidays free. A charge for inside parking. The food was simple but delicious.

Our stay was awesome, pretty clean rooms and very comfortable beds. The only bad thing was when we arrived, the very first receptionist was rude the time that we arrived (around 3:00 AM). But the hotel have a excellent location and good stores around.

This is my first time to be in London, I was in a very small room which I didn't have much space to walk after putting my luggage and I'm not very satisfied. I was late in the breakfast while it's closing but the staff there are very nice to ask me please take anything first which still available on the table. In that morning, the hotel manager was like having a meeting in the breakfast area, we had a nice conversation, he asked me if I like my room, I answer honestly which the space is not very convince to me. He's very kind to search for another room for me, even show me the room first! At the end I changed a very nice room which is bigger and fit my luggage and I have more space for myself! I'm very satisfied! Also as a hotel management student, this is not just an experience, it gave me a very good lesson to learn for to my future career! Thank you BEST WESTERN London Peckham Hotel for the wonderful experience! :D

We stayed in Best western Peckham for 4 nights. We came for Holidays from Bangladesh. We has double bed 409 is really nice in top floor. Location and transportation is excellent. Breakfast we did not take at hotel but they have option. Inter was excellent. Over all we recommend this hotel great front house staff.

We stayed only one night. Room is clean. We are family of four. Staffs are very approachable. We asked to hold the luggage they look after bag it was big relief. Staff are very friendly.price is very affordable just 30 mins away from the central London.,E

I stayed in Peckham for two nights I have have stated in this hotel many times. They have improved lot in standards and quality. Food is good but there are less choices such as other verity of meat like beef. Room was clean, very good.

We enjoyed our stay at the Best western hotel London. The room was well organised and clean. It was a little small for four people, but it was nice anyway. We would definitely recommend staying at the hotel.

I have been staying in bestwestern peckham for last 2 yerars. Only issue is key cards gets deactivated veruglarly. Restaurant menu is limited there need more choice menu. Room excellent. Staffs very pleasant. I enjoyed breakfast when I take.very good choice.

I have been staying here at the Best Western now for 6 months, whilst at I'm Working. The rooms are very clean, the Staff are very friendly. I personally would recommend a booking your stay at the Best Western, I certainly will be, early 2019 to be precise.

I enjoyed my stay, clean room, nice personnel and willing to help. I had a nice breakfast in the morning and also had dinner at the hotel a couple of times; tasty food and did not wait more than 10 min for it.

Stayed 3 nights, easy access to central London by multiple buses.Very nice personall, easy check-in and -out.Didn't try restaurant in the hotel but smelled great. We ate in city of London or walked to restaurants in Peckham.Worth a trip, will visit again!

Firstly, the staff were rude and unprofessional, including the reception staff, cleaners, and dinner waiting staff: (1) When I arrived the reception staff were telling me different information and couldn't even remember what time breakfast was served. (2) I asked for an iron and ironing board to be sent to my room as soon as possible and was told this wasn't a problem and they were organising that now.. Aftr half an hour of waiting in my room I had to ring reception- there was no reply- I rang again and asked about the iron.. "Oh.. sorry, I forgot...err...". The iron was delivered by a man who didn't appear to even work for the hotel (??) and it was absolutely awful as was the board. It ruined my suit I had to wear for an interview that afternoon. (3) When I collected my room key, the receptionist showed me to the back fire exit and pointed across the car park to another fire escape and stairs and explained that my room was through those doors and up the stairs. It was chucking it down with rain at the time. It would have been nice to have had a hand with my luggage and to be shown to my room. (4) The cleaners were running, shouting and laughing as though they were playing a game up and down the corridor outside my room. Really disturbing me when I was trying to work, and very unprofessional. They sounded like kids. (5) The waiting staff at dinner were rude and disinterested. I was tossed a half broken ripped menu, then I was forgotten about until I managed to call over the waiter who was just watching TV behind the bar. He took my order- a salad- and drinks order. A few minutes later he tells me they've run out of the juice i wanted, they only had orange juice.. so I agree to have that.. then later on he says they've run out of that... I ask for lemonade. My salad arrives and it is very average and pretty horrible (how can you mess up a salad??). The lemonade eventually arrives and its awful. I left most of my dinner and went to the vending machine for a snack instead. The machine swallowed my money!! Brilliant. The appliances: (1) The shower was freezing and the height adjuster was broken so I was forced to crouch under it. (2) The only lamp in the room had open wires and was broken. I was nervous to turn it on. There was only one lamp on the desk; there was no light switch at the bed or bed-side table light. I had to get out of bed to turn off the light. (3) The room key failed to work several times. Overall, if I had to spend more than one night here I would have changed hotels. This is one of the worst hotels I have ever stayed in. Everything was bad and disappointing.

Everything was great. The staff was nice. Beautiful rooms and it makes you feel like home. The bus and metro are near. The price is a really good one and proportional with what they have to offer. OKaua Theatre Company, Bucharest,Romania.

Very colourful and joyful hotel, with kind and warm staff. The rooms are really cozy and intimate, the personnel always prepared to help you anytime, everything it is ready when you need it to be. Amazing'.

We have been here for business and pleasure, I especially found a great pleasure in communicating with the manager Dhyren,who offered to help with the Hotel facilities when needed, I am extremely pleased with how clean the rooms were and how well trained the personnel is. I thank everybody for making my staying nice . I felt more like at home.

This was a basic, decent place to stay while in London. It's a bus/tube trip if you want to go to London proper, which we did every day, but the public transportation in London is very convenient. The staff was polite, the room was adequate, and I was satisfied with our stay. The downside was that the walls are thin. Very thin. I could hear people walking down the hallway talking in normal voice tones in the middle of the night - which thankfully wasn't often. There were no guests in the rooms adjacent to ours or it could have been a big problem. One other thing: we had originally booked a room that had no window so we upgraded right away to another room that had one. We checked out the room first - and instantly decided against it. They have a breakfast at the restaurant across from the lobby, which was reasonable 8-10 UK. And the staff were very accommodating and let us store our bags after we had checked out but before we needed to head to the airport later that evening. I'm not sure I'd stay there again, but we have no complaints.

I travel a lot and, as a Best Western Rewards platinum-level member, try to stay at BW hotels when possible. There were three BW hotels to choose from in London, but I chose this one because of the price and the reviews. I would never again stay at this hotel, nor would I recommend it. I'll list the (very few) positives first: Positives: - The room and bathroom were quite clean. - The bathroom looked recently renovated and up-to-date. - The hotel is near a bus stop. Negatives: - The hotel is at least an hour and a half via trains/tube/buses from Heathrow airport (though it took 2.5 hours to get back to Heathrow from the hotel). I think it's even farther from Stansted and Gatwick. - The public transportation directions to the hotel from Heathrow on the hotel's own website are wrong. - The neighborhood that the hotel is in is pretty sketchy, especially after dark. - The hotel is not well-marked. There is a small sign on the corner of the street, but nothing marking the front door. I actually had to call the hotel to ask where their front door was, then was told they couldn't mark it because the building is a listed historical building (though I don't see why they couldn't mark the gate at the walkway). - The hotel isn't handicapped accessible - there are about 10 stairs up to the front lobby and the hotel is located in three different buildings, necessitating going outside and on ramps or stairs to get to the other buildings. - The room was incredibly tiny and felt even more so with the furniture in there (one king bed and one single bed). The only option for the suitcase was behind the room door (making it hard to open the door) or on one of the beds. The room was so tight, it was hard to get around one of the beds, especially with the TV on that wall. - The bathroom was the largest open space in the room; it was hard to have more than one person standing in the room at one time (someone had to be on a bed so the other person could easily get around). - The TV was only viewable by one bed and was on a "diagonal" wall. - The TV menus were in Italian or Spanish with the closed captions on. The remote control was unusable and I was unable to change the TV language or turn off the captions. When I called the front desk to ask for a new remote, I was sent a maintenance man who did not speak English (in England) and who didn't understand what I was asking, so left. - The bedside outlets didn't work. - There were three clocks on the wall, not one of which worked. - The "Hotel and Room Information" book in the room literally only contained empty document protector sleeves. There was no information on services provided, meal options, check-in/out times, local attractions, or anything. - The shower had almost no water pressure, even on the "massage" shower head setting (I couldn't even get the shampoo out of my hair). - The window wouldn't close completely, making the room drafty and loud. - There was almost constant noise coming from the car park area outside the window (I was on the 2nd floor). - The room was "L"-shaped and the elevator was on the other side of the "L". The elevator was old, slow, and very noisy, so there was a nearly constant noise that sounded like someone moving heavy furniture at all hours of night and day. - There are no bedside or above bed lights, so the only option was the very bright ceiling lights. - There was no way to close the curtains, so when the sun's up, so are you. - The beds are too firm and somewhat uncomfortable. - Despite hanging our towels up each day, the towels were changed out each day (and the paper saying "help us save the planet - hang your towels to keep them and avoid wasting water and detergent" was on the floor for two days before I finally picked it up). - Very few of the front desk staff seemed to speak English (again, IN ENGLAND). I asked to borrow a stapler at one point and ended up having to mime it out, then just point to it. - The front desk staff were really unhelpful and unfriendly. When I asked at checkout the best way to get to the airport, I was told that she didn't know, so I should Google it.

Nice hotel for the price.Rooms small but clean. Staff friendly and very helpful we parked on site behind electric gates paid £15 from 3.30pm to 11.30am worth it not to have to park in the street.Bus root into London really good and £1.50 each way.Highly recommend this hotel if you just want a base outside London.

Stayed here in recently and was not all that impressed with the place. Was under construction on arrival not a big deal but was ideal either, check-in wasn't easy as I had arrived to be told room wouldn't be ready for an hour and I had to leave the hotel and come back and pay now tho cause if it wasn't paid asap they would 'cancel my reservation. They wouldn't take cash and I think something like that should be noted on website maybe. Came back hour half later to be told by another receptionist that the room wasn't ready and she had no idea when it would be ready and walked away leaving standing at counter? Room VERY VERY small for what I paid. Clean basic amenities but you had to leave the hotel come out some back stairs around the car park to get to our room. Vending machine broken so no drink Breakfast overpriced and burnt. Wouldn't recommend..

Me and my boyfriend have made a two days trip to London. We stayed at the Best Western London Peckham Hotel. The services were very friendly and welcoming. The room was nice and clean. To the city you can easily drive by bus and can do the great tourist attractions. There are nice pubs, where you can have a good time.

Building is undergoing renovations, so some facilities are still a bit shabby. I had an outside facing room and the door to the balcony, while locked, looked like it had been broken into not long ago. The scaffolding surrounding the building isn't very welcoming. The restaurant and bar are more like a college pizza parlour, loud, sterile and very limited selection. Otherwise the room was relatively clean, but very spartan amenities. Bed was very comfortable and big, which made the rest of the room cramped. Staff at the front desk extremely eager, friendly and helpful. Very small desk, barely large enough for the laptop, but functional, free and stable internet. Heating/AC unit was a bit noisy.

Located in the middle of two worlds - Africa in Peckham Rye and England on the other side. The hotel would benefit from double glazed windows and soft-closing doors. Less jazz music for breakfast. For UK excellent bathroom. Mixer taps on sink and shower. Good beds and aircon. Good public transport.

Upon arriving at the best western in Peckham I was greeted by the most amazing and helpful receptionists Joanna and Giulia. They made sure that I had the right type of room for my stay, made accommodations for me and were overwhelmingly helpful and awsome. Thank you.

Decently priced room, good bathroom and internet, very clean but no shelves in cupboard, so storage for long-term stay with suitcase problematic, friendly people at reception Good breakfast, good location if you use the cheaper buses, but far from overground station

We had 2 rooms which were tiny. The toilet door hit the toilet. Shower door very slim. Both rooms had the bed pushed up against the wall. No windows. One room had a three quarter bed and should not be let as a standard double room, as it certainly is not. The lift was broken. The taxi which we ordered came 1 hour late and that was after going to reception 3 times. We came back from London to have a drink from the bar. No gin, brandy,jack daniels or wine. Yes the room was cheap, but in all my time I have never been in such a small grim room. It was like the caretakers broom cupboard. On the plus side bed was firm and the room was very very clean.

We were in Peckham for a course, it was simply a place to sleep. The room was small, but clean and comfortable. We found it good value for money and the pizza's were really tasty. All in all, it did it's job comfortably.

Stayed here for 2 nights in October. The outside of the hotel is presently under construction. The Receptionists were pleasant and helpful upon check-in. However, when we were given our room number and made our way to the room, the cleaners were in the corridors, they had their gear spread all over the floor, soiled laundry, mops and buckets, vacumms etc, the fumes from the bleach was horrendous, it certainly was not a pretty sight. The last thing you need after getting off from a very long fight was to come in contact with this smell. The room was okay, but hey, you get what you pay for. There was no underground or train transport near the hotel, and it was situated in a very depressing suburb. Hotels.com should inform people when they advertise these accommodation places, that there are no trains or underground tubes located nearby. And for the price that they charge for these rooms, definitely not worth that amount of money and not for the location that it is in. Don't be fooled by the picture on the website, it should be updated. wont be back here again, ever.

I visited London in November with my brother. I found this hotel in booking, and it looked so clean and juvenile. We asked for check-in late and they were very polite and avaiable. The room was very clean and nice. If I'll have to come back to London I'll book again this Hotel.

We had a really nice room, I am a vegan and it was very hard to eat here but the stuff thought with me and we came to a solution so I could eat something. The manager was really nice and also told us really nice places we should visit.

we stayed for 3 days it was a realy nice stay. our room was very beatifull and clean.breakfast was good en there are good options tot travel by train or buss. the people are very nice and they have options for a vegan or a vegentarian.

Me and my boyfriend stayed here for 5 nights, we were put in the dingy section around the back. The room was acceptable but very small. Massive draft coming from the windows which in late October isn't ideal. The clocks on the wall for decoration had stopped working and the lettering on the Trotters “independant” trading co was misspelled. Wi-fi didn't work the entire time we stayed, staff came into our room to clean despite leaving a do not disturb sign on the door. Our keycard stopped working 4 times and we had to take a 5 minute trip to the reception desk each time for them to swipe it in a machine and say it's fixed. On the 4th occasion I was greeted by a very sour faced receptionist who didn't offer an apology, in fact she didn't even look up from her computer until I confronted her for her rudeness. Transport isn't great, food was crap and overall wasn't worth the money we begrudgingly paid. DON'T STAY HERE. Pay the £100 more and get somewhere more central where the staff don't look like they want to spit on you.

On arrival staff were very welcoming and helpful. Fantastic location for the Brixton o2 (about 10 mins drive). Room was very clean and cozy, very large comfy bed and flat screen with lots of channels. Diren was extremely friendly and welcoming providing us with a delicious cooked breakfast and even a hot drink on departure! will definitely stay in this lovely hotel again and recommend it for the good price and service.

Quirky as a Only Fools And Horses theme. Weatherspoons 10 mins away so less than £2 a pint and very very friendly locals in there ask for Sue and tell her Paul and Sarah sent you - you will then have an instant . Good clean rooms - some with no view and the basement ones dont have any window. Our room was good Bus outside to tube station or a 2 mile walk - lots of places to eat and Aldi 10 mins away. The think that really lets this hotel down is the English Breakfast - Its dire, its very poor. Some limited parking

Excellent stay. Restaurant pizza polli was great. Price resin able. Breakfast continental was good value with under £7.00 buffet. I did not try English breakfast. Check in was perfect all front desk staffs were very helpful. It was great stay fou us.you can leave your luggage for the day with free of charge.

Very Friendly staff. Nice location; good and cheap restaurants in the area: good bus and underground connection in the area: the people were nice and friendly: the room was small with a bathroom and television

Came here for a Wedding and Stopped for 2 nights. Was quite a long drive and of course all 4 of us were tired, the family room was small, but really was perfect as there were stairs to separate us from the Parents-ample privacy. Now a small problem (to begin with) arose when I switched on the light, it began to flicker, I needed this to be changed due to epilepsy, because the lights were all connected in the room, all I requested was a lamp (to be honest there should have been one in the room to begin with) This request was not passed onto the night staff hence a bulb was taken out. The manager on the Sunday could not have been more apologetic when he found out and was sincerely horrified when he realised this, I do not at any point hold him at fault as he knew about the problem when I first reported it and he passed it on before his shift ended The breakfast was lovely on the first morning of our stay, however the last day was horrendous. Was extremely busy, not enough staff who could accomadate such a fast paced environment, no organisation and total chaos, would we stay again, I would say no, the room may have been small but clean and the front of house staff at the beginning of our stay and end were very polite, but this wont make up for the bitter taste we all left with :(

The staff are very friendly and the hotel is clean and comfortable. The area is also very welcoming and would recommend it to people coming to Peckham or London I'm general as it is very close to the main attractions and buses are frequent.

Nothing really positive to say about this one really. Service - satisfactory. Most of the European staff just going through the motions. Breakfast - cheap Ingredients. Bit of a scrum for food. Room not big enough to cope at busy times. Dinner - good pizzas. Rooms - very small for a double. Couldn't open bathroom door fully. Shower not powerful. Quite clean. Good TV. Location - the walk between Peckham Rye & the hotel would b quite intimidating after dark. A very deprived area. I would recommend the longer walk from the other station (Queensroad Peckham). Price - well overpriced for what you get, but it's what you expect in London I guess. Generally - no reason at all to stay again. Try somewhere else.

A very friendly and hospitable place to be. It's like a home away from home.Every one from the receptionist, the manager, cleaners etc are simply wonderful and helpful. I thoroughly enjoyed my stay here and already looking forward to another visit very soon. The rooms were also very clean and the facilities excellent.

Customer service at the reception was great with smile and very helpful. Room was very clean and tidy. Nice compfy bed, big TV, Wifi was great, toilet and shower were clean. Location is great as its close to the central London. It wasnt very busy outside. Parking facility was excellent. I really liked the place.

We booked a family room. The hotel was clean as was the bedroom and bathroom, the shower door didn't close. Breakfast choices were very good. However the entrance to the hotel was by a flight of steps which was unsuitable for my mother who has mobility issues; our neighbours were noisy, you could hear children running up & down the stairs in their family room. Plus, there is no on-site parking

We were four ladies in a room for four people. The room was small, but we just slept there so it was enough for us. The people are very nice. The dinner was very good. The room service was pretty good too, we got everyday new towles and out beds were made. I would come back.

It was great ?? the room was clean. The people was very friendly. The bus stations was not far away from the hotel. The shower door was broken. Everyday Pizza in the hotel was excellent. We will definitely come back.

We stayed here for 4 nights. It was great. Its near by the City. They are Lovely People. The busstation is meanly right in front of the hotel. They gave us everyday new towles. The food was very good.

The hotel was great. But sometimes the room key wasn't working. Our shower door wasn't working as well. But the rest was amazing. Really comfortable beds. The restaurant was delicious to. The hotel is located and not faraway from the bus station. We will definitely come back!

Nicely located at walking distance from railway station, rooms slightly cramped for space but good service makes for it. Biggest plus is their nice restaurant and biggest negative is the closing time of their restaurant; which is too early by any means.

A nice hotel with clean and tidy room , the bed is a double one , very spacious. breakfast here is tasty, with the choice of buffet or full English breakfast. staff are helpful , especially Shailes and Aruna , they are kind and friendly, I will surely recommend this hotel .

We loved our rooms and the hotel restaurant. The staff was very friendly and polite especially Aruna, Shailes and Joanna whom helped us from the first day in every thing we needed. Availed 24/7 tasty breakfast.

Gemuetliches Hotel. Gut fuer einen Kurztrip in London. Bus station direct vor dear Tuer. Gerne wieder?? house keeping was good . We enjoyed our stay very much.we really enjoyed food at the pizza polli.

The stay itself is reasonably priced, within walking proximity to the tower of London(one hour walk), HMS Belfast and others. However this is a special shout out to Aruna for her amazing customer service who went beyond when we lost an item. She checked with other reps, who confirmed that our item had been found ( when we were previously told the night that nothing was turned in ). Much appreciated-- Thank you so much Aruna for making our trip continue to have a truly happy ending

What a great hotel this is with a superb value for money all round. Limited parking but we got sorted. The rooms are good in size and comfort and the location is convenient enough for seeing the Greater London area. One of the most reasonably priced hotels in the area and yet still high standard and very popular. Highly recommended.

Upon arrival, we were grossly disappointed with the trek out back and into a different building to get to our prepaid King room only to find that there was dried blood in the sheets and on the headboard. After changing rooms, the beds were not very comfortable. We left London for a few days but on the day of our return, I called and confirmed out reservation with the hotel. At our return to our second prepaid reservation we were told that the hotel was sold out and that no rooms were available. After being told there was nothing they could do, we demanded a refund and found lodging elsewhere. I would not stay here again even if it were free.

There are several restaurants, supermarket and shops nearby the hotel, and there is a Italian restaurant at the ground floor of hotel where provide great food and breakfast. But the location is a little bit far from the Peckham rye station

I've stayed at the Peckham hotel with my grandma and we've enjoyed so much. My grandma says our room was too noisy ( 643) but I think it was okay.The first and second day we also had breakfast and it was delicious especially the blueberry muffins.

Definitely would return! Cherrymae the receptionist was extremely helpful. The door to our room didn't unlock properly, but the receptionist Cherrymae was extremely helpful and changed our room swiftly. Overal, a clean, helpful and decently priced experience and would recommend for those who are commuting to London any time soon.

I chose this hotel based on need for a somewhere well priced and close to the NINE ELMS area, and ability to accommodate me as a wheelchair user. I was abused they had no rooms with access bathroom. This was fine for purpose so I booked. However on arrival my chair was unable to fit in the room due to doorways l, so we had to try 3 rooms to find a good fit I was made to feel an inconvenience despite the staff appearing outwardly helpful TV didn't work at first although was sorted quickly. However phone did not so I was told to use my mobile to contact the desk. Kettle cord way to short for purpose so had to use my badside outlet to use successfully. Upsides V clean comfortable beds fair value.

My girlfriend and I were staying at the hotel and we were amazed to find out most of the staff doesn't know English (in the UK who would've imagined) one time when we asked for a shower cap and hair conditioner the girl at the reception didn't understand what we were talking about, wrote it on a note, but we didn't get what we requested, in the same day we were shocked to find out no one made up our room and refilled our shampoo because we had none left a day before (it was already more than half empty when we first arrived to the room). The last night we stayed in there was a loud alarm in the middle of the night around 1am which woke us in a scare and made us go to the reception (who again didn't know enough English to explain what the problem was and if everything was safe) In addition to that, they never answer the phone at the reception, we called a lot of times to ask questions regarding our room and there was no answer. The only thing good about the hotel, is that it's in a quiet place without a lot of tourists and close to public transportation with 20-30 mins drive to Central London. I won't be back to this hotel, and I promise you not to stay there if you want to have a basic communication with the reception.

Staff were excellent, loved the décor, but the room was very small, and there were no windows. There was a damp smell and I saw silverfish around the skirtings. We also discovered a puddle of water under our bed. Breakfast was cooked to order and was very nice, a good selection of cereals, teas and coffees on offer as well as pastries and croissants. The Italian restaurant in the evening had a poor selection on the menu, with only pizza or chicken on the menu, my chicken Caesar salad was a small plate of shredded lettuce with a few pieces of chicken and a Caesar dressing.

I was in this twice last year for seven nights and back again this year and stayed 30 nights. Wonderful staff they treat you like family. No any issue single day. House keeper Anna well look after my room and spotless. Reception team was extra ordinary with kind and service focused restaurant and breakfast staff. Room is spotless with nice and clean. Food in pizza polli is great.will come again next year.

Positives: Staff, beds, breakfast Negatives: Parking is problematic, rooms are TINY, bar only open 5-11pm which is useless, front main part of hotel is fine, but the rooms at the back are horrible and confusing to find. Location isn't good for sightseeing, it's too far out of the city.

I stay here a lot as it's near my office. I've written a review before. I had the Lovely Jubbly room this week! I had a glass of nice red wine too. Again the staff are so friendly and helpful and smiley! It would be nice if the restaurant sold more than pizza and salad although they do them well. Will be staying again soon

We stayed here for 2 nights, staff were polite & helpful from the start - always appreciated after the stress of a long journey. The restaurant downstairs served pizzas - would have preferred more choice of pasta but it was reasonably priced & tasty. Breakfast was good. My bed was really comfy although my son said his was hard. Well situated for buses (number 12 easy to remember goes via Trafalgar square to Oxford Circus & stops outside the hotel. There was no space in the car park but there was free parking on the estate opposite - no issues & saved the fee. I actually thought the car parking looked tricky to get out of.

The bedroom lived up to its description of'small double room'. Would not liked to have had a large suitcase with us! Very clean and comfortable and the shower had a good water pressure with excellent temperature control.

We stayed here for one night to attend a friend's birthday party. The rooms are themed along the Only Fools and Horses style. Our room had Luvvly Jubbly stencilled on the headboard and the famous Reliant Robin outlined on the wall. The room was very clean but tiny. My wife and I had to take turns in getting dressed! Use the suit case frame and you'll be trapped in your room with no space to open the door. Parking! No chance! The website says free parking with no need to book. Untrue. You do need to reserve a space and there's only room for 5 cars. The receptionist did, however, show us a space across the road where we could park for free, a housing area. I was a bit wary but no drama in the end. All that said the bed was comfortable, the shower great, the room and bedding clean. So it achieved its purpose. Let's say it was compact!

I recently stayed at the BestWestern Peckham and I have to say I was pleasantly surprised. The quality of the room, bathroom and bed was good. The decorum is Only Fools and Horses and I thought that this was a lovely twist. There was a Samsung TV with good reception and air conditioning. It was the air conditioning that was one of the reason for 4 and not 5 stars. It was quite weak and due to the summer we have been having it wasn't really up to the job. Also the breakfast was ok nothing amazing, but good enough. Would certainly stay again. But my best piece of advise getting there is to get the bus. The stop is right outside the hotel and also it avoids the train which meant you had to walk through a very unclean section of the area. We got the number 12 bus and tapped in with contactless card and it dropped us straight at Westminster in about 30 minutes.

- The room is small, but it does the job, and clean enough. - You can hear the noise outside, and in the corridors so it's not the best if you agree trying to sleep! - Staff are careless and their service is lousy at best. We didn't get a replacement for coffee, or milk the next morning and it's seems that the staff watch TV instead cleaning the room. We noticed that the TV channel was changed every time we come back to the room. Unless you are desperate, don't stay here!

Stayed for one night in July. One of the worst experiences we have ever had in a hotel. Firstly there was some kind of water leak leaving the front of our room covered in water and a sign blocking our room door. The smell of the room is unbelievable. Musty, old, damp. Rotten. No window but a skylight...that would not close so we were woken up at 5am by the sunrise. Water dripped on us all night from somewhere on the ceiling. The room was really manky. The chair by the mirror (which was half covered by the TV making it unusable) would be thrown out if you owned it. Also, at about 09:30 there was a constant very loud incessant drilling noise that did not stop. Really loud. Very annoying. Any completely unacceptable. DO NOT STAY HERE

The neighbourhood is not the best one. You see beggers, you see gangs, I didn't feel very safe. However, the rooms were kept clean, but they were pretty small though. The cards used to open the doors were demagnetizing every day.

Checked in here this week with a work colleague and we both said what a great hotel. Limited parking but plenty of on street parking nearby. Check in nice and easy and we were shown to our rooms which were both lovely and clean and fully equipped for an overnight stay.After a walk around the area we decided to eat in the Italian restaurant at the hotel. We were suprised at how good and cheap the food was. For a hotel it was excellent value. Service from the staff in the restaurant and reception was outstanding and they really make an effort. Will stay again without hesitation when in the area.

I went to have dinner at the restaurant and was deliberately ignored by the waitress. I waited for over 30 minutes and wasn't even given a menu or an eta. The waitress strategically attended to other dinners and made me feel completely humiliated. She smirked at me which gave the impression that doing so was fun. I couldn't take anymore of the disrespect and complained but the waiter made no effort to take my order so I complained to management to no avail. The sad thing is, despite complaining verbally and by email, I haven't even received an apology. I certainly won't be back there again.

The hotel was clean and comfy and the staff were helpful and friendly. The air con was a lifesaver due to the extra hot weather. Would stay there again and would recommend. Only issue was the lift was broken and back of the building was unlit.

Stayed here due to family member in Kings hospital. I know its only a 3 star but I stayed for 9 nights, run out of toilet rolls for 2 days, and had the same sheets on. I did report it twice to reception but was told by the Eastern European receptionist, "I keep telling them, and they don't understand"! I was staying long term and asked for a discount and was offered 10%.er.... No. I got married in a best Western and was hoping for more!!!!

Room was clean and cozy. Hotel was quiet, staff were kind and responsive. As the snow came out, it was a little bit cold in the room. We didn't try breakfast, but the food looked delicious. Hotel is not at the centre of London, but buss stations are by the hotel, so it was easy to get to centre.

It was more like staying in student accommodation than a hotel. Also expensive and breakfast is extra, parking is extra. My room anone was £119, very small, clean. Wifi was fine. Breakfast ,the main cooked breakfast arrived before I had my museli. The restaurant was more a cafeteria in a school. Staff were generally good.

The rooms are small but newly renovated, so clean and fresh. They also have air con/heating. The dining room is casual and they make great thin based pizzas to order. Staff have been great, really friendly and down to earth. Buses out the front will take you just about anywhere and if you're not sure the drivers have been really helpful, same with the tubes and staff on the gates. Any contactless card will work on buses and tubes.

This place truly has a fantastic cost-value, the staff was amazing and the hotel grounds and rooms are modern enough and very comfortable if you are looking for a good bed to sleep on after spending all day long in the Town, too bad it is located in a somewhat rough neighbourhood where you need to keep looking behind your back if your walking down the street after a night of partying (not recommended to walk the neighbourhood at night as there are lots of fishy people just looking for a fight or something shady).

Had a very comfortable stay here last year. Loved the quirky rooms and service was good. Area a little out of the thick of it, but transport links are very good. We were worried about the lack of parking, but easily managed to park on the street directly next to the hotel.

Needed a hotel for a night and managed to get a room on the day. The room was very small with no window. We had AC in the room so it was OK. The room was reasonably clean and bed was OK. Not cheap though.

I stayed at this quirky and delightful London hotel in May. Following my stay I had a post visit query . Dhiren (the mnager) dealt swiftly with the issue and took personal pride in ensuring it was resolved. The hotel itself excellent and well worth a visit. I am looking forward to making it my hotel of choice whenever I am in London . Thanks to the team.

Stayed in a room for 5 people with 2 queen sized bed and 1 single bed. Room was quite unique as it has an upper floor with the beds and a nice view out the window. Breakfast is good and affordable. Love the tables and chairs outside the hotel where you can sit and relax after a meal, I do not have much complain!

Our experience staying at the above hotel was good. The surrounding with a garden was great and the room was clean and comfortable. Most of all I love the hair dryer. Their English breakfast was delicious and my son loved their harsh brown. Dinner was good and nice. The staffs were friendly especially their manager. Thumbs up ?? for Dhiren. For a few days stay, this hotel is perfect and worth of money.

Customer service here is brilliant. They're quick to serve and are very pro-active. I used to work in a hotel and I have to say their service here is amazing. The rooms are also very cozy and well-lit. The manager of the hotel, Dhired, is extremely friendly and easy to talk to. He's very helpful and is always looking out for the guests at the hotel.

My husband had a hospital appointment at Kings College on Denmark Hill so this appeared to be a good option. We had emailed the hotel 3 weeks earlier requesting a quiet room away from the lift and upgraded to a kingsize room. On arrival we were told our room wasn't available which was expected as it was only 12.15 but we were offered a room in the basement which we declined. We changed in the toilets and left the suitcase with the reception staff who helped with directions to the hospital. When we returned later the staff had changed and no message was left regarding our room we only realised the room was in the basement when we told to take the lift down a floor. The room was directly opposite the lift, dark and gloomy and tiny. We returned to the reception who said they had not been given any information about either our email or request on arrival but they did have another room on the first floor. This room was at the end of a long corridor down some steps and then down some more steps once in the room itself, this room was even smaller than the other one but at least it was brighter. We agreed to have it as we were extremely tired having left home at 8am and it was a very hot day. On returning to the room we noticed it was only a double bed and that one side was pushed up to the wall and there wasn't enough space to pull it away. The saving grace for us was there was air-con which worked well. The bathroom was tiny and the curtain only covered half of the window, there other window didn't have a curtain and there was only 1 chair in the room. The room decor left a lot to be desired, dark green paintwork made the room dark and dated. This room should have been a single room and wasn't big enough for a double. It has to be said that the room was very clean, the bedding and towels were spotless and there was a kettle with tea and coffee. It appears that most people stayed at this hotel either bring in their own food or have food delivered which says a lot about the place. The drinks as in most hotels were on the pricey side and the bar was faceless with no atmosphere, not a place you would want to spend much time in. All in all a bad experience just glad we were only there 1 night. We were not offered a refund on our room on leaving but then again we were not asked if we had enjoyed our stay just as well as frankly just glad to be going home.

There are good points and bad points. On the positive side the room was very clean and a bonus was the air con. On the bad side, there are only 6 spaces for parking and it will cost £15 per day. The room had no windows and it was the size of a large closet. The information pack states you can borrow an adapter for free as long as you return it. I was advised by reception to borrow one would cost £5.

Didn't expect much for the price but was pleasantly surprised it's a lovely modern clean hotel, our room was a little small but had everything we needed: flat screen tv on a moveable bracket, lovely bathroom with nice toiletries and check out was 11am instead of the usual 10am so we didn't have to rush. Staff were lovely and the bed was super comfy. Thanks!

The Best Western in Peckham stands right on the main road – you can't miss it, it's a large, impressive looking red brick building, with clean white brick trim, and a bright yellow Robin Reliant parked on the front lawn. Yes, you read that right. Trying to cash in on the TV series Only Fools and Horses, home of the fictional Trotters, the little yellow car represents Del Trotter's “business”. It doesn't stop there, as various catch phrases from the show are in evidence, sprinkled around the hotel. Located on the Peckham Road it's on the main bus route into London – around minute ride – and Greenwich, maybe a little less. It's not on the underground system but the buses are many and frequent. Our room (# 124, in the basement), thankfully, wasn't plastered with the likes of Lovely Jubbly, but was painted in a variety of bright greens, which, for a small room, made it feel somehwat claustrophobic). However, the bedd linens were clean and the bed comfortable. The layout of the room has potential safety issues, for instance, the door opens right into a wall – part of the bathroom which has been created within the room – so it would be easy to walk smack into it. On the front of this wall is a very large flat screen TV, the bottom corner of which is just ay eye, or forehead, level depending on your height – again, a potential hazard. A metal door stop is a permanent fixture on the floor a couple of inches to the left of the bottom of the bed – a real trip hazard. So, for a very small room, it could be tricky to negotiate, especially for someone with certain disabilities. The bathroom, whilst equipped with everything you need from liquid soap to towels and a hairdryer, is so small one has tobe extremely flexible in order to dry oneself properly. The view from the window is a brick wall in which lurk several air conditoner units, which are really noisy. I was alarmed to see the fire doors along the hallway were wedged open! And speaking of alarms, they went off late one evening, and again in the early hours of the morning. The explanation we were given was that someone “had a shower and the steam set them off”. So this means that ALL the alarms go off, and something as simple as steam can trigger them! This seems odd to me, as surely if that were the case, they'd be screaming every few minutes. Breakfast is served from 7am, and you will not be allowed to even choose a table before this as the breakfast voucher has to be handed to a member of staff who will take your order. The staff are friendly and helpful and the food is standard hotel fare, but there is a good veriety of everything from cereal to fresh fruit. We stayed here for three nights, and I'll be honest, had it been for longer I would have probably have asked for a different room.

Near to London Center,in zone 2, easy acces to train/overground services,a market place in nesrby,the hotel looks very good from outside,clean rooms but very small,a little bit cold in the room and you will have to use air conditioning

Looking for somewhere to stay whilst my husband was in hospital. Well placed for buses to and fro to most of London from Peckham. We were in room 328 it was on the small side for two people and although it had windows either end of the room, one was opaque and the other had a view of walls. I found this rather depressing especially once my husband went into hospital and I was on my own. Breakfast choice was very good and the choice of dinner looked good but unfortunately I didn't get to sample it. Staff very helpful and friendly and public areas always clean as was my room.

The staff were rude and didn't want to help. Had to pay an extra £15 on top of the hotel price for one night of parking- which was an extremely tight squeeze and had issues getting in and out of the gate. We struggled to find the room as the place is like a rabbit hole and the reception staff were not helpful at all- we managed to find the room with the help from the nice cleaning ladies. The room was clean but small. Close enough to travel to the centre of London but wouldn't want to stay in that area again. Definitely wouldn't stay here again.