BEST WESTERN Hotel Victoria Palace,  Londres

3.5/5  - based on 1365 guest reviews.
60-64 Warwick Way, SW1V 1SA, London, Great Britain - See map
+44 207 8217113 +44 207 6300806

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Restaurant
    Restaurant
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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The BEST WESTERN Victoria Palace is a recently refurbished modern air-conditioned property within walking distance of Victoria Rail Station and Coach Terminal. A host of attractions are only a short walk away, including Buckingham Palace, Houses of Parliament and Westminster Abbey. Other attractions such as The London Eye, West End Shopping, Madam Tussauds, Theatre Land and the many restaurants and clubs of Leicester Square are a short taxi/tube or bus ride away. Enjoy your stay.

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Room 1

Guest reviews


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based on 1365 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
274
Verygood
 
603
Medium
 
342
Poor
 
99
Horrible
 
47
Business Business 145
Couples Couples 459
Family Family 330
Friends getaway Friends getaway 226
Solo travel Solo travel 114
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Value
BEST WESTERN Victoria Palace,Londres
  • 4
    « Good Hotel! »

    This hotel was a great find. Cheaper than alot of others in the area! It wasnt the biggest room which is normal for London but was big enough to sleep in, as you're out exploring every day! It was a 5 minute walk from Victoria station, which was great! Right near a whole bunch or resturants and shops, and really close to the Apollo Theatre if you're interested in seeing Wicked the Muscial. They also have shampoo and body wash in the shower and sink ready for you, and it smells so good. The bed was super comfy and there was coffee and tea making facilities in the room. Breakfast was amazing but very expensive. Would definitly stay again!

    1
    « The smallest hotel room in the world?? »

    Avoid room 404. Refuse the key if you are given it. I could have opened the room door from the furthest corner in the room. At over 6feet tall I could not sleep straight out. And don't even try to sit down on the loo - impossible. And all for £125 per night, excluding breakfast. Come on guys, I know it's London but that really is taking the....

    1
    « Terribly tiny and dirty room »

    We stayed in the best western annex building, and were allotted a room on the 4th floor. To start with, there is no elevator in the building and we had to lug our bags up 4 floors to get to the room. The room was extremely tiny and dirty. The bed ( not sure if I can even call it that) was unstable and the linen looked old and dirty. The room floor was rickety and we could hear the people in the next room walk around their room. We could even hear their conversation! Thought it was terrible for the price we paid. The only upside to this hotel is the staff, who were very friendly and helpful. 5 stars to them, but no amount of good service can cover for the dismal conditions of the room. Would not recommend.

    4
    « Excellent location, reasonable price, friendly staff »

    This was our first visit to London, so we wanted a reasonably priced hotel close to Victoria Station (we were coming in from Bristol by coach) and to London transportation. This small hotel is located ten minutes maximum walk from Victoria coach and train stations, as well as the underground. Given the price of most central London hotels, it was excellent value. The room was small but comfortable, although somewhat overheated, which we solved by kicking off the blankets. We did not have breakfast at the hotel, as we found a nice restaurant up the street that served a full brekkie at half the price. The staff were pleasant and helpful, providing us with maps and directions and other tips much appreciated by first time visitors. There is also a computer in the lobby from which one is able to do on-line checkin for flights, which is a nice touch. We would certainly stay here again if we go back to London.

    1
    « Avoid !!! »

    Hotel location is ideal just a short walk to Victoria station. Room was in basement right next to a toilet and kitchen , breakfast room. Very noisy would get woken up at 6am with kitchen and breakfast room noise. Room wasn't very clean and half of the light fittings didn't work. I would not class this hotel as a 3 star, very dated and over priced for what you get. I would not stay here again

    4
    « Mother son weekend (saterday-tuesday) »

    My son (4 year) and I stayed from 5-8 nov 2016. We had a nice room (201). Friendly people! And 5 minutes walk from Victoria station. There is a pub across the street were you can stay for a drink and diner (also very friendly staff). The breakfast in the hotel was very good (croissant, toast, english breakfast, yoghurt) I found it a bit expensive (€12,50 a day). In the morning there was no warm water (sometimes we had warm water for a few minutes) so best thing to do is shower in the evening ??. We had a very pleasent stay in this hotel!

    2
    « Good for one night »

    This is very small hotel, i had to book a room for my nephew to by close to my hotel. I would recommend for one night stop by in London. Room is too small just like most hotels around for the same price. If this what you looking for this would be your place. The hotel management could do a better job " Skill their receptionist" to SMILE rather than making us fell like we are here to off our debit!!!!! If was too obvious she hated to work their!!!!! Not knowing there are too many hotel close by? It would be better if they can leave the keys at drop box by the room! Never go back! I would pay a little more and stay at close by hotel.

    4
    « Best Western Victoria Palace »

    We stayed at this Best Western for 3 nights in London. The hotel is just down the street from the Victoria train station which was very convenient. The staff were very friendly and the room was very clean. Our room was literally behind the front desk, so it could get a little noisy some nights with drunk people coming back to the hotel late. It wasn't really an issue though. You can buy the Hop-On-Hop-Off bus tickets from the hotel front desk as well. There was a breakfast downstairs in the mornings. The room can get quite crowded as it's not too big, but the breakfast is very good. I would recommend this hotel for sure!

    3
    « Great location, rooms vary »

    You really can't beat the convenience of a 10 minutes walk to a major train station Victoria, with trains and coach options to London City, airport and other parts of UK. Many restaurants and cheaper eating options within walking distance. We felt safe, despite walking around late at night or early morning around the hotel vicinity. The rooms are basic and small. We stayed 6 nights in two different rooms, one at the annex and the other in the main building. The room at the annex required us to climb 4 flight of stairs to our room but staff will volunteer to bring your luggages across the road to the annex and up the flights of stairs. The room in the annex was cold, despite heaters. We dreaded talking showers because of the small bath cubicle and cold coming through glass window in the bathroom. We stayed in the main building on request for the last 3 nights. Despite the basic room, this time, the room was warmer, the bathroom and cubicle was larger and comfortable. Plus no stairs to climb. Bed was queen size for both rooms. We enjoyed early check in an hour before check in time and one hour late check out.

    3
    « Mmmmm...I've Definitely Stayed In Better But the Staff Was Nice »

    Stayed here for 3 nights (in a 2 person room). The rooms are tiny, which I was expecting, but the bathrooms are CRAZY SMALL! Had to dress in the shower because there was no room anywhere else in the bathroom! We could hardly keep the bathroom door closed when just standing by the sink. I know bathrooms are smaller in Europe, but I have been in Europe on 3 occasions and this was the smallest bathroom I had ever seen! My overall rating for the hotel because of its cramped quarters would have been lower, however I upped their rating because the staff here was very good. Our party got in early at 9am and they went to the computers to try and get us rooms as quickly as possible. They had 1 out of 3 rooms we booked that they could get us into in a matter of minutes and the other 2 they said we could just leave our luggage with them and they would take it to our rooms as soon as they were ready so we could go and explore London. When we got back from our day out our luggage was ready and waiting in our rooms for us. That service was genuinely helpful and really appreciated. Overall, I would say, there are better places to stay...but this place will do in a pinch. And the people who work there at least make it better if you do find yourself staying there.

  • 2
    « Do not stay in the annexe »

    As a female traveller to London on a work trip travelling alone, when booking into the hotel I was advised I was in 'the annexe', a building out of the hotel, across the road about 100 metres and down a side street. The annexe is a house converted into hotel bedrooms with no hotel staff on site. The whole point of booking into a well known chain to stay is to provide secure and safe accommodation and, staying away from the main hotel without any staff, this was not provided. Coming back later in the evening I felt vulnerable going down the dark street only to find I couldn't get in the house as my hotel card had been deactivated! The hotel need to find a way of advising people that they will be staying away from the main hotel because the whole experience was poor due to this.

    4
    « Ideal for London »

    This is a smart hotel. Although the room we stayed in was small it was high spec. Attention to detail throughout the hotel. There is a busy junction outside even though the hotel is in a 'residential' area with plenty of place to eat close by the traffic could keep you awake.

    4
    « Good Location »

    Staying here you have a great location to start your exploring of central London. Only fifteen minutes walk to Victoria Station, we're you can get the tube to most parts of London. The hotel staff here are very friendly and helpful. If you get breakfast here you will not be disappointed, with a good selection of hot and cold food items. The only downside is the size of the rooms. They tend to be on the small size, but there again you won't be staying in the room all the time. The room we were in the storage was a little cramped. Bathroom was fine. Overall a nice place to stay if you want quick access to center London.

    4
    « Location Location »

    Found this hotel using google maps. The location to Victoria train and bus stations is only 6 minutes walk. There are plenty of restaurants close and a pub on the corner opposite, a small 24 hour shop straight across the road and a Sainsburys supermarket only minutes walk away. The staff are very friendly. Our room was bigger than we expected for London, it was cleaned daily and quite, has 5 nights of good sleep after big days sightseeing.

    3
    « Nice hotel nearby Victoria Station »

    Had a nice stay at the hotel. Good service. Just a few minutes walk from Victoria station, so a very central location. consists of a annex close to the reception. Some local pubs and restaurants in the area.

    4
    « Good value »

    We were a bit nervous when we turned up as the outside of the hotel is a bit shabby. We were told we were not in the main building and taken to the Annex which is a property a few doors down. We were on the ground floor and basically had an apartment. There was a decent sized bedroom, full kitchen (Kettle, toaster, fridge, cooker etc) and living room and downstairs was the bathroom. Also, good air conditioning. The only disappointment was the shower which alternated between drizzle and weird pulsing. Shame because the rest of the room was fab. It was noisy in the morning and there was work being done on the rest of the Annex. The hotel is brilliantly situated. Walking distance from Victoria Station and very central. There are good restaurants etc nearby. The price we paid for the room was very low but were told by the manager that we had been upgraded and unlikely to get it for that price again. This is a simple, clean hotel - You get what you pay for. Ideal as a base if you aren't going to be spending much time in the hotel.

    1
    « bed bug infestation »

    Stayed 4 nights from 22 to 26 September. On the 25th I found a bed bug crawling on my pillow. I crushed it and blood came out. Management did not seem surprised and told me there had recently been a problem in the next room. I was moved to another room for the final night. Staff were very apologetic and said they do their best, but bugs are brought in by guests. I was given a discount but not a full refund. Since then, I have had a severe reaction to the bites I received and I have had to take expensive and time-consuming actions to try to prevent bringing the bed bugs into my house. The stress caused has been terrible and will not be over soon. The hotel has a duty to protect guests and since they knew there was a problem should have been more vigilant.

    4
    « Affordable hotel, quiet & clean »

    Good hotel for the money in Pimlico area of London. Within reasonable walking distance to Victoria Station and also only about a mile from Westminster Abbey & bridge, Big Ben, the Eye, etc. Room was small & bathroom was really small, but it was clean and quiet and we didn't spend much time in there but to sleep and shower. Good for the price - $156 per night on Expedia and that included a wonderful breakfast each morning!! Best deal I could find for central London. Wi-fi was good and the front desk staff very helpful. Seemed like a very safe neighborhood too.

    3
    « Good location and quiet »

    Located a 5 minute walk from Victoria station this hotel is split into different annexes. The administration at reception was smooth and they told me everything I needed to know and more. I was escorted over to the annex and shown to my room. The room was clean and well equipped and quiet. It was however a little expensive. In the annex there was a long climb to the room which was at the top of the building, so it would be difficult for people with mobility problems. However the staff were very willing to help to carry luggage etc.

    4
    « Good »

    The room was really small. But it was clean, the shower was hot and the bed was comfortable so what more do you need. It is really close to public transport which is handy and is a nice walk down to the london eye and other attractions.

  • 5
    « Gem of a hotel within walking distance of London attractions. »

    I stayed at this hotel from 12 th to 15 th September 2016. The room was clean, not large as British hotels are basically converted from what were once town homes. There was a TV, a hot pot to make coffee or tea, free Wi-fi and as it was very hot we were happy to have airconditioning. The staff were welcoming and helpful. The breakfast was fabulous, every variety of egg, fried, scrambled, omelette, bacon, sausage, baked beans, tomatoes, croissants, toast, jam, cereals, orange juice and a machine that had every variety of coffee to choose from, cappuccino, expresso, mocha etc A wonderful way to fuel up before a day of sightseeing. There was daily maid service and the beds were so comfortable. I have a bad back but slept like a log! Definitely would recommend this hotel and I will be returning!

    1
    « Tiny, dingy single room »

    Smallest room I've ever seen in a hotel, hardly enough room to stand. "Desk" was approximately15cm deep - not big enough to place a laptop on. Every time guests upstairs walked about it was extremely loud. And, not well maintained. Walking distance to Victoria station. Stay away at all costs.

    5
    « Great Staff and stay »

    If you want to see all London's sights then stay here. Great location near Victoria station so could get anywhere quickly by tube. Arrived early at11am and allowed to check in but if weren't then would have allowed us to leave luggage. Did leave luggage on last day until 5pm without charge. Rooms clean and modern and daily maid service. Couldn't eat there do to wife's dietary requirements but plenty of places nearby with authentic London community feel.

    4
    « Convenient »

    This was a very clean hotel in an excellent position for shopping or sight seeing. The twin room although small was comfortable , clean and quiet . It was just a few minutes walk from the tube and bus station. Breakfast was excellent with a good choice of both cooked and cold things in very pleasant surroundings. The hotel did not offer evening meals and as we were late arrivals we needed to eat. There was several pubs serving food in the local area and also a few at the tube station

    3
    « Standard »

    Booked this one for the location only, very high price but walking distance from the places we wanted to be. Wasn't expecting much, rooms small but clean with a good shower and nice breakfast. Staff were very helpful at all times. If looking for luxury this isn't your place, good base of operations though.

    5
    « Great location and value »

    My friend and I just returned from a cruise where we had a one night stay before and after in London. On the way there we stayed in another hotel and on the way home we stayed at Best Western Victoria Palace. So my review is not only based on general experience but I am also comparing to the hotel we stayed before the cruise which was a block from this hotel. Staff at this hotel was so friendly and helpful. Immediately on stepping in the lobby I felt welcomed and cared for. We checked in early so our room was not ready but they took our luggage up to our room anyway and in less than an hour it was ready for us. Beds in the hotel were very comfortable. After sleeping for 7 nights on the hard cruise ship mattresses - sleeping on this bed was a pleasure! Breakfast was much better than expected and way better than our other hotel. They had both hot and cold choices. All in all, I would highly recommend this hotel. Victoria Station is very convenient and this is the hotel to choose when staying there!

    4
    « Tidy little number? but no alcohol »

    For a hotel that's barely 10 minutes' walk from Victoria train station, the Best Western Victoria is affordable, clean as a whistle and perfect for people visiting London only fleetingly. The staff are exceptionally helpful and the rooms are small but very clean and compact. You won't want to chill in your room for too long (the TV is very small and there's very little space to move around) but you're in the middle of London! Go for a wander. It's amazing how many hotels in central London cut too many of the important corners, but the Best Western isn't one of them. It's a terrific budget hotel for those that aren't looking for needless frills. Our complimentary milk (for the tea and coffee) curdled instantly so it appeared to be out of date, but that aside we had no complaints. Great hotel. NOTE: Don't head back to your hotel late and expect to pick up a beer or some wine on your way. Westminster council have barred the purchase of alcohol past 11pm. Pretty daft really, but be prepared for that.

    4
    « Very nice accommodations »

    We are ending a 3 night stay and have been very pleased. As mentioned in other reviews, the rooms are small, but have all that we need . Was pleasantly surprised that our double room has a king sized bed. Bathroom is adequate size, big fresh towels every day, room cleaned well. Has a small lift and the a/c works well. Is in a great neighborhood, just a 5 minute walk from Victoria Station and lots of nice restaurants nearby. Breakfast has lots of selections. Another plus is that it is quiet at night. Very pleased with our stay.

    4
    « Good location and price! »

    Easy late check in. Friendly and helpful staff. They were able to arrange a taxi to pick us up in the morning to get to the airport. Room was way better than expected. Modern room with 2 single beds and a queen. We were expecting 1 single and a double. Victoria station is a easy 10 min walk. Bus stops and restaurants near by as well. Would definitely stay again.

    4
    « Good enough »

    We booked a twin room. All the rooms are a bit small, but if you're going to spend the day visiting the city there's no need for more! The rooms are clean and they have a well equiped bathroom. There's a TV in every room, but there are only english tv channels. There is also WiFi which runs good. Something i miss? A little fridge. We wanted to buy something to keep with us in the room, but there's no fridge here... a real pity. In few words: a small, nice hotel with nice people and comfortable enough for the tourist.

  • 4
    « Good hotel for the price in the Victoria area »

    Reception on afternoon 25 July was extremely helpful. Room was clean and normal size for this part of London. It is conveniently within easy walking distance of Victoria station. There is also a good selection of restaurants and pubs nearby.The hotel is modern and well cared for. However on the negative side the breakfast was nothing to talk about. And for those who are coming with lots of luggage please make sure when booking that you are in the main building where there is a lift and not in the annex where you have to use the narrow stairs with no-one to assist you.

    4
    « Good Stay »

    Was very happy with my stay at this hotel. Stayed in the annex with a double bed and a single. Rooms are modern and the air conditioning worked well. Enjoyed the area of town and was very easy walk to Victoria station. Good value given the prices of hotels in London.

    4
    « Very close to Victoria Station »

    I stayed one night in this hotel and I would stay again. It is about 8 minutes walk from Victoria Station. The room was on the small side, however as I was at a conference during the day I was only sleeping in the room. The room was clean and the bed was very comfortable.

    4
    « Great location, nice ammenities »

    The location for this hotel can't be beat - it is about a 10 min walk from Victoria Station in central London. (Maybe a bit longer if you have a lot of luggage to haul.) We unfortunately had only a short stay, but it would have been fine for longer. And the price is great if you go with the no-breakfast option.

    5
    « The Best Western Victoria Palace exceeded my expectations! »

    Just returned from a 4 day stay in London with my family! The Best Western Victoria Palace exceeded my expectations! Location: The location is FANTASTIC! Very central, easy to get to by tube and the neighborhood is buzzing - full of restaurants, shops and cafes. Hotel: Hotel is quaint, very well maintained, clean and has a small personal feel. The beds are comfortable and the rooms bright and cozy! We had a family room and it was perfect! Staff: The staff of the hotel are AMAZING! They are very friendly, helpful and go out of their way to make your stay wonderful! This is the perfect hotel for families and I look forward to my next stay!

    4
    « Great Stay at The Best Western Victoria Palace »

    Not long back from an excellent stay at the Best Western Victoria Palace. The staff are brilliant there so friendly and helpful especially Rahim, The Manager and his co workers Murad and Lori. The rooms are very clean and beds comfortable. Lovely fluffy white towels in the bathroom and loved the toiletries, body washes and shampoos can be so bland in hotels but not here. Breakfast great with plenty of choice and again staff lovely and friendly and quick to clear away. The location was very central and just a 7 minute walk from both rail and bus station. Would definitely stop here again.

    5
    « Good value »

    We had 2 rooms and stayed for 2 nights on a theatre weekend break. Convenient location, small clean rooms and friendly staff. We stayed in the main building but were out and about most of the time - for our needs this was a perfect stay. Would definitely stay again!

    4
    « Small and friendly »

    Stayed for 4 nights for trips into central London to meet up with friends. Staff very friendly and welcoming. Room/bathroom clean, bed comfy. Usual amenities, more than adequate for our purposes. Weather very hot during stay, air con very effective, though at night had to have window open and a lot of traffic noise. However no restaurant or bar, but Marquis of Westminster pub opposite excellent food and drink. A cheaper, and excellent, breakfast available at the Cafe Mignon only a minute walk away. For evening meals plenty of choice in area.

    4
    « Good, clean hotel »

    We were very happy with our stay at the Best Western Victoria Palace. We stayed in the main building. The breakfast was good, the rooms were clean, and there was AC in the rooms and an elevator. The rooms were small, but that's what you'd expect for London. The hotel is also a 5 minute walk to Victoria Station which was very convenient. The only thing we didn't like was the recommendations from the hotel front desk. They arranged tour bus tickets with Golden Tours, on which we had a terrible experience. Their restaurant recommendation also wasn't too great, we did much better searching out food on our own.

    4
    « Small but convenient »

    The rooms are a little tiny but they will do since one is out and about all day any how. It's nice and clean. Did not pay for the breakfast which for the price should be included. It's a great location close to the train and bus stations.

  • 3
    « Tidy but small »

    Hotel is 10 mins from Victoria. Hotel has a main building and an annex building over the road. What's good -Location - situated about 10 min walk from Victoria it's a great base to explore London -staff- Check in was welcoming , very efficient and I was in my room within 10 mins -clean and tidy - I stayed in an annex room which was very clean very tidy and modern. Think travelodge standard. What's not so good - Rooms are small - this really does need to be just your base. The rooms are small, barely enough room to walk around your bed . - hot- because the rooms are small and packed in the place does get hot. Although the room has air conditioning it's noisy so you have to balance heat with noise! -price- I paid £109 for the night room only. For London this is ok but in the rest of the uk this is a £60 per night hotel. -noisy - lots of noise and banging in the rooms around me. I think this is partially because if you are in the annex there is no reception or staff so it feels like you are on your own . -few facilties - this is basic hotel with rooms and a breakfast room. Overall all. Trip advisor allows you to score "Average" of "Very Good" , actually this is somewhere in between but def more average than very good. The rooms are modern , clean and tidy which for me is more important that size which is small. But over £100 for a hotel with no facilities is a lot, If I had paid £75 or £80 per night I would say it was excellent .

    3
    « Best Wwestern London, Victoria Palace »

    The location is a 7 minute walk to Vistoria Station,,,,,The front desk staff are great.....The A/C works really good and so does the WIFI.......But the room is extremely small. the bathroom is worse ...The rooom is clean......The bed is the worst I ever slept on in my life.....If you can handle the bed and shower its NOT bad....lots of great little eating places very near by....great pub across the street.....It less money that The Grovesnor but it sstill not that cheap.....

    4
    « Great location, tiny room »

    Stayed here in May,2016. Staff were helpful, room was clean, and small. We're talking cruise ship room small. Stayed for three nights and found it to be all we needed. Breakfast was included and very good. Included both hot and cold buffets. Hotel we a two block easy walk to Victoria Station were all of London was accessible using the tube. Would stay here again. Close to several pubs and nice restaurants.

    4
    « Convenient hotel close to Victoria station »

    After we took a National Express Bus from Heathrow airport to Victoria Coach station, we could easily find this hotel from the station. My wife was enough active to see around the area, while I had no energy to check the area. There were grocery stores around the area and also #24 bus stop available. It was very convenient to go to Trafalgar Sq via Westminster Abbey.

    5
    « Loved it had the one bed appt »

    We were in a one bed appt in the annex. Clean, large and well equipped. Really close to restaurants takeaways and has a little shop on the corner. 2 TV's kitchen and new bathroom. Was so nice will stay again! 5 mins from Victoria Station

    4
    « Great location and friendly staff »

    Stayed here for three nights. Great location a 5 minute walk from Victoria station. Staff were very friendly. Room was clean and a good size. Air con was lovely as it was very hot in London during my stay. Didn't have the breakfast as I preferred to grab something on the go.

    5
    « Great Stay »

    This was a perfect choice for a girl's weekend! Location was perfect, the staff friendly, and the rooms comfy! Our A/C broke the first night we were there and the staff was very apologetic and helpful. When they couldn't fix the A/C quickly, they moved us into a new room and gave us a free breakfast one morning. On our last day they watched our luggage so we could explore a little bit more and get the most out of our trip. The rooms are small, but for just a place to rest your head in between exploring London this is a great place and I highly recommend it!!

    5
    « HOTEL »

    room very small but it is england after all. very close and walking distance to victoria station and victoria coach station to get all trains and buses. staff very nice and helpful. room clean but very tiny.

    1
    « Palace? Don't think so »

    When is a hotel not a hotel? When it's a series of annexes! Check in OK and I used the TripAdvisor room tip of saying I didn't want the basement room I was offered.Settled for a ground floor one - but as many guests find out it was down the street to an annex which resembled a small house. The room was the smallest hotel room I have ever stayed in ( and I have even stayed in hotel staff rooms!) Not convinced Best Western are checking on standards effectively - curtains didn't reach the window sill but did hide the view - a brick wall. Got a stiff neck trying to watch the wall mounted TV glad it had more than the six channels listed in the in room info! Amazed they could fit toilet, shower and wash basin in the bathroom at least there was very little floor to clean. Positives? Well it was clean and towels were soft. Phone signal poor although wifi free. Won't ever go back - just glad the company was paying although will ask them not to use the same agency for hotel bookings if this is the best they can come up with. Best Western also gets my thumbs down won't be using any of their properties based on this experience.

    5
    « Excellent location »

    Close to Victoria Station. Within easy walking distance of Buckingham Palace, Houses of Parliament, Hyde park and the rest of Westminster. Room was clean and comfy with shower, tea/coffee and WiFi. Room was rather small, but fine for a day or two stay.

  • 2
    « Extremely pricey and Small »

    A large group of us stayed here for two nights, however we were not in rooms next to each other...with some even staying in the annex! Reception is very clean and modern and doesn't fit in well with the rest of the building. The room we had (106) was tiny! for £268 it was not worth the money. Room very narrow, bathroom was the smallest i've ever seen, we had to sit on the toilet sideways as the sink was blocking the way, the shower door did not close and to dry yourself you needed to go out of the bathroom. Beds we comfy and clean except one of our friends had ants crawling all over her bed on the last day. Hotel is noisy, could hear everything above us. The best thing about this hotel is the location, but would not stay here again

    4
    « Clean and new rooms »

    Well furnished room. Walkways and staircases are a little tight so travelers with big luggages will have issues. Then again upon check in one of the staffs helped us with ours. Grateful for that. Almost 10 min walk from Victoria station. Along the way there's cafes, restaurants, William hills, pharmacies and a supermarket. Convenient area.

    2
    « Walk away unless you are really stuck with no plan for the night ! »

    I spent 3 nights in the hotel or should I say in the annex of the hotel. That was the first bad surprise. You need to go to another building not that far but still... The rooms are probably the smallest ones I have ever seen albeit I had a double one ! I do not even mention the bathroom where 2 people cannot fit at the same time. I was on the foor flour with not elevator... The bad quality was not good and the rooms are hyper, hyper noisy ! I did not put horrible as the global rate because the location is quite good in London, the breakfast was ok and wifi connection works fine. My conclusion would be that I won't go back there not even with family for a short stay in London. I'm sure we can fine something better for cheaper.

    4
    « Ideal base for our London trip »

    Nice place, rooms clean we stayed in the annex which was fine, good central location. Breakfast a little expensive so glad we had it included in the price. For us was perfect for our needs a place to sleep and use as our base for our London trip. It was a 5 minute walk from Victoria station and from there so much is just a short walk away, would definitely use again.

    5
    « Central location. »

    Very clean room. Staff were very helpful. Hot breakfast was fantastic ! Excellent WiFi. The first room had a very small bathroom was very small, so they moved us. The mattress springs were protruding, so they covered it with a duvet. Usually the manager hides in a back room, but this gentleman sits right up front. He was very helpful in booking a river cruise.

    2
    « Close to the show we were there to see. »

    The rooms were ok but need up grading beds were clean , staff were friendly and helpful but felt there was room for improvement on the hotel side. We felt that the hotel was in a good position for the shows and easy access to Buckingham Palace and other places you wanted to visit.

    3
    « Beware hotel Annexes »

    Some of the rooms are in 2 separate annexes across the street that don't have elevators. You have to walk back to the main building for breakfast, talk to reception , pick up newspaper. If you are a solo traveler no one is noting when you come and go. My room was in the basement where the hall lights only come on if activated by a sensor. Felt like I was in a hole. I am a single traveler over 65 and this was a completely inappropriate place to be placed.The room wasn't secure and could be easily entered through the window,from the street. The building was card access but the back entrance had been propped open to the outside. There was a sewer smell from the shower drain. The shower door had been removed and there was no shower curtain. Drinking glasses were not provided. The lights over the sink in the bathroom didn't work. One light over the bed lights didn't work. I requested a quiet room but there was lots of street noise from above on the sidewalk. At check out I gave the reception a list of 9 things that needed attention and negotiated 50% of it was the least they could do for the worst stay in London The staff were good, room was clean and modern. Within walking distance of Victoria Station, Gatwick express and the London tube station.

    1
    « Just one night thankfully »

    Stayed at the Best Western Victoria Palace last night. I was put in the annex in room three. The room is in the basement of a building across the road from the hotel. The curtains to a very small window was drawn and I know why because it looks at a wall in a small recess of another building which is scattered with litter and rubbish. The room is very small and unfortunately it is also extremely noisy. You hear everyone coming and going and showering. The room is reasonably clean ( stained carpets, damp walls) but there is an unpleasant odour in the bathroom. I was only here for one night but I will not be coming back to room 3 of the annex of the Best Western Victoria Palace.

    4
    « Absolutely nice & clean ? but maybe overpriced? »

    A nice experience all the way: A friendly welcome from a reception packe with smiling emplyees. Clean rooms ? but would've loved to see a fridge. Convenient location only a 7 minute walk from Victoria Station. And a very, very good breakfast with all you need. Nice staff. But I am sure we could have found better options for thwe price we paid.

    4
    « Good location »

    I accidentally booked the room at the Annex building (on Belgrave St) instead of the main hotel located on Warwick, but the wonderful manager was kind enough to accommodate us at the main hotel. Thank you again! The room was small but clean. The air con was very good. It served our purpose to wash up and sleep in. Please bear in mind that most of the hotels in London are small. I couldn't be happier with the location. By the American standard, it is only about 2 blocks away from the Victoria train station & Metro. You can easily walk to some of the top attractions ie) Buckingham Palace, Big Ben, Westminster Abbey, Harrod's (anywhere from 15-25 minutes). P.S. We have now completed our grand Europe tour and looking back, the room doesn't seem that small anymore when I compare it to the hotels in Venice and Rome.

  • 5
    « very nice experience »

    i stayed there for five days, it was very good experience . room was neat and clean . the staff was very humble and caring, they took care of each and every need of yours. very fine experience.the food was really awesome espcially chicken in white sauce with chickpeas. i tried some indian dishes also they were also good. the best thing was there hospitality.

    4
    « Great service »

    Hotel was clean and tidy, staff were very helpful and friendly. The rooms were maintained everyday. Pillows were very hard but other than that everything was very comfortable. Free WiFi worked excellently.

    4
    « Great Place - Great Location »

    I found this hotel on Best Western's UK website. We were warmly greeted when we arrived. The staff could not have been more helpful. My wife needed to see a physician upon arrival and the front desk staff pointed us to a nearby medical clinic. The staff were so considerate. The room was small, but that is to be expected in an English hotel. It was very clean and the bathroom was recently renovated. The bed was very comfortable. The hotel is very quiet. The hotel is located in Pimlico near the Victoria Station (the tube, coaches, and the National rail). One is a short walk to Buckingham Palace. There are lots of wonderful restaurants nearby. The breakfasts are fantastic at this hotel. The food is superior in quality. We were there for a week and were so very well taken care of by everyone.

    5
    « Pleasant Experience »

    The BW Victoria Palace was neat, clean, cool, and overall a great experience while traveling abroad. During my stay, I made request for several items; each item was provided by pleasant and willing staff!

    5
    « Great location visiting London »

    Brought my daughter on a surprise trip to London for her 16th birthday. We were arriving into Gatwick early morning so wanted to get the gatwick express into Victoria so chose this hotel as its closeby. Literally walked 10 mins with our wheelie suitcases to the hotel. Don't bother with a cab!! Check in not until 2pm I think but at 11am our room was ready. Lovely and clean ground floor bedroom in main hotel. Double bed for me and a single for my daughter. Tea/coffee in room. Great shower. Couldn't fault it breakfast was excellent too the usual juices cereals hot breakfast pastries etc. The location of the hotel is fantastic 20min leisurely walk to Buckingham palace and Big Ben etc. Some nice restaurants bars in the area in particular Uno Italian on the corner. Sainsburys round the corner if you need any essentials. Will definitely be staying here when visiting London again.

    5
    « Consistant quality, cleanliness and service »

    Our annual stay in London was as comfortable and trouble free as always, thanks to Rahim and the team at Victoria Palace. We rely on this as our base for over a week and find the whole team helpful and friendly. Safety and security is never a worry and Ottilia's breakfasts are good too, an ideal start to a long hard day's work. And we use this hotel for social trips to London too, very good location for nearby restaurants and visitor attractions.

    5
    « At Home in London »

    We chose for location and were rewarded with a comfortable niche for visiting London. Our room was a small flat with all the amenities of home. The flat was in short walking distance of Victoria Station. The neighborhood is replete with shops,restaurants, and theaters. Service is excellent and luggage handling makes up for the absence of lifts.

    5
    « Queens Garden Party »

    We booked into the Victoria Palace for two nights - Monday and Tuesday 23/24 May as we had been invited to the Garden Party at Buckingham Palace on Tuesday 24 May 2016 as I received the British Empire Medal at the New Years Honours List 2016. We thought the rate was reasonable for London when we booked and was near to Buckingham Palace and Victoria Station. The hotel reception was welcoming and efficient and spotlessly clean. Our room was small but with all amenities including a safe for no extra charge and once again spotlessly clean. The bed was comfortable and the self service breakfast was excellent - beautifully cooked breakfast, plenty of choice and everything perfect. Would highly recommend this hotel. Free WiFi was brilliant.

    5
    « Weekend Away for Mum and Dad. »

    When you look for accommodation ANYWHERE, you read some apparant horror stories, making an important choice more difficult. I sometimes wonder, if some of these people live on the same planet. Perhaps they are highly strung or are hoping to get a refund or are from an unscrupulous rival. I have used Best Western before and having an appointment in the centre of London, I opted for the Victoria Palace. Booking was easy, booking in was easy. The hotel was clean and welcoming. All the staff, from Reception, the catering staff and the cleaners were ALL welcoming. The Twin bedroom (104) was compact (2 double beds), but sufficient for our needs. The air conditioning was welcome There was the odd carpet stain within the building- this is a working hotel- not a shrine. Within the room some lightbulbs needed replacing. However the ceiling lights were the brightest, I have ever seen. Great for reading and would do justice to the floodlights at Wembley stadium. Just a couple of points, the shower is good, but slippy when wet and perhaps does need a mat. Perhaps the clear glass window in the bathroom would be better with opaque glass and a curtain, rather than just plain glass and a lace curtain? The Breakfast choice was great, Cereals, Pastries, Juices, Toast, Jam, Tomatoes, Bacon, Sausage, eggs,beans, srambled eggs, fresh fruit, assorted hot drinks. ALL well cooked. Staff were constantly replenishing as required, clearing tables and cleaning spillages. Very Well done. Staff were helpful and eager to help, booking out was easy. The hotel is near to local shops, supermarkets, tube, coach station. We stayed Monday and Tuesday nights avoidind any loud visiters. Well done for a perfect stay.

    3
    « Good for when seeing wicked »

    I stayed here with 2 friends and the distance to the theatre was great not too far especially leaving to go back late ... The room we first had someone had used the bathroom so we Called the desk and they moved us straight away . The staff were friendly and helped us find our room which was across the street not I the main building . It was noisy but most people were returning from nights out so its to be expected . The only bad thing was it was expensive for one night and we chose to have breakfast in the station as it was cheaper but I would stay there again if going to the theatre :)

  • 4
    « location »

    We traveled at the end of April. The hotel is located in a good area nearby (a few blocks) from 1 main train station and another service station. The hotel is located along the same street where many other hotels are also. The room was comfortable. The building we stayed in was 4 stories high and did not have an elevator, however, the hotel staff helped us with our bags. It was a bit expensive but it is London after all. Victoria is an area south of Westminster, so it is about a 20 minutes walk from Parlament and the Buckingham Palace. Overall, our stay was confortable and what we expected. It is definitely a chain hotel, good for spending the night safe and comfortable.

    2
    « Not the Best.......Western. »

    This is by far not the Best Western We have stayed in. We are here for two more nights and will not miss it when we leave. We are in a basement "apartment" a few doors away from the main hotel with two bedrooms and a kitchen. Whilst the kitchen is ok the bathroom has dozens of flies. The mattress is old and noisy, the furniture old and tired looking. There is also a lot of noise from the upstairs apartment where conversation can be heard together with doors slamming and loud footsteps. From our experience I cannot recommend this hotel as it is the noisiest hotel we have ever stayed in in many years of travel.

    1
    « LOUD Hotel »

    I think the point of you paying for a hotel room is so you have a place to SLEEP and I got very little sleep in this hotel because of the very loud banging of the doors in the corridor (they need to invest in slam proof doors), the loud creaking and footsteps of the upstairs guests and the fact I could hear the people in the room next to me talking (in a normal volume, I could hear every word). The room itself was fine, but I couldn't get past all the noise throughout the hotel. I stayed in the annex and unless you stay in the main building where perhaps it is less noisy, I would never recommend staying here. It's a shame really since it is in a great location and not a horrible price.

    3
    « Ok location..... »

    Nothing to write home about. VERY small rooms. wouldnt recommend for holiday travellers, more of a business hotel Friendly staff,but should be for the price.close to victoria station, so lots of decent pubs and eateries.

    5
    « One night »

    Verry good staff , very clean rooms . Best Bang for the Buck! The showers ar clean . The location in my opinion is perfect to the main attractions . Great pubs nearby like you get out of the hotel close with good food and beer I didnt tried the breakfast, so no comment about it . Overalls i am verry happy for the decision i made for us to stay here . Thank you !

    5
    « Good location »

    The location of the hotel is perfect. Rooms are clean and a bit small. There are many restaurants around the hotel. You can have a breakfast or dinner in a short distance. Reception is very polite and helpful. ? definitely stay that hotel again.

    5
    « staff very helpful could not do enough for you polite and made so welcome »

    3 night stay, bedrooms extremely cleam and fresh, fresh linen and towels everyday breakfast on lower floor everything you could ever want from continental to full English and many added extras, once again staff wonderfully attentive. Well done to you all, and we will be back ,

    3
    « Good location »

    We had stayed for 3 days. Location excellent and helped us visit most attraction in short period. Rooms are small and more like furnished studio partment. Breakfast was not free and seems little overpriced for what they serve. 5mins from vitoria station. Walkable distance to station and Buckingham palace. Even London Eye and nearby attraction not so far. Good to have a walk through the streets at night.

    5
    « Excellent »

    Very clean and comfortable ... great location...good breakfast... reception staff very helpful ... only concern was breakfast staff speaking in their own language and spent most of their time looking at another staff members mobile phone not the best impression for staff to show to guests

    4
    « Good value and great London location near Victoria Station »

    Planned a last minute trip to London for spring break with my daughter. We were staying for one week and wanted to be close to transportation so we didn't waste time traveling each day. London is an expensive city so finding something relatively affordable is a challenge. In Rick Steves' London book he recommended Best Western Victoria Palace and it suited us perfectly. It is just a 5 minute walk from Victoria Station which makes it very easy to catch the tube, train or bus. There is a grocery store near Victoria Station and lots of restaurants. To save money we stayed in the annex across the street. The room had 2 twin beds, desk, TV and bathroom. It was not big or fancy but was very clean and had excellent free wifi. The walls are thin so if the guest next door has the TV up, you will hear it but our neighbors did not stay up very late. The staff at the hotel was very helpful and held our luggage the day we checked out until we were ready to leave. The neighborhood was quiet and we felt safe walking around at night. I would definitely stay there again.

  • 4
    « Very good hotel »

    We stayed for two nights. Room quite small but spotlessly clean and very nice decor. Reception staff excellent and all the staff were really helpful. We needed to go to Belgravia and Victoria Station only 10 minutes walk. I would stay at this hotel again and recommend it.

    4
    « do not stay in the annex building »

    Having stayed in the main hotel earlier this year we returned last weekend once again due to the hotels great location & value for money. However ...... upon check in it became clear that we had been booked into the annex building across the road (room 32) - immediately upon entering the room I was very disappointed to see that the rooms do not reflect that of those in the main hotel! Dated, cramped & faulty; the annex certainly does not reflect the value for money the main hotel does. Upon looking around it became clear that the reason the radiator was on full blast (on a warm sunny day) was to detract from the huge breeze coming through the windows, having investigated the reason for the draft was due to the fact that the windows did not close properly! Being on the first floor I was considering overlooking this fault until i noticed that the toilet was also looking, So, having upacked & repacked we went to reception where they swapped us striaght to a room in the gotel without any questions which was fantastic & I cannot thank the staff enough for this, although the lack of questions makes me feel I am certainly not the first person to have complained about the annex buildings The main hotel itself has recently been redcorated to a fantastic standard & looks lovely, the breakfast is great & the location even better. I would recommend this hotel and will certainly return myself just not to the annex building!!!

    5
    « Very comfortable hotel, has had a makeover »

    Stayed at the Victoria Palace recently and it has had a makeover. The rooms are spotless and very comfortable, staff are really helpful and professional. Bed was of a good size, well made up and very clean. No complaints. Will stay in this hotel on my next trip to London

    5
    « Clean and convienient »

    Very helpful reception staff. The room and bathroom were small but had all we needed. The hotel is only a few minutes walk from Victoria station with plenty of good eating places around. Breakfast was excellent, everything was fresh and a good choice, The breakfast room was small but very well run and clean. It had a quick turn round, I guess you might have to wait a few minutes at peak times. We will use this again as we found it so convenient, we walked into the city after breakfast and enjoyed the stroll by the Palace and the parks.

    3
    « Cramped and compact »

    Booked a last minute deal as we missed the last coach out of London! For £69, I can't complain. Cramped but it was clean with a decent size shower-room. I wouldn't recommend it as a break-away but for a quick stay over, then it's perfectly fine.

    1
    « Bed bugs »

    Worse bed I ever slept in! Got bites from i don't know what animal, but the bed had bloody stains on them and I can't seem to get ride of the bites! Also the rooms are so small! And the room we stayed in was so dirty! I'd never ever stay there again! Bed bugs or some kind and now I had to buy so much stuff the help ease the itch but nothing is helping! Do not stay there if you have sensitive skin or are allergic to bug bites like me!

    5
    « Cramped but good »

    Small rooms, so took a double to get reasonable space (single occupancy) bed mattress a bit lumpy, one light out in bathroom; but generally fine for overnight stay; would stay again and would prefer if breakfast was included, the internet was exceptionally fast and easy to log on

    4
    « GREAT LOCATION AND STAFF »

    Small rooms but clean. Staff bending over backwards to assist all guests with ANY problem they had. Nice neighborhood, plenty of restaurants and shops within walking distance. Not far from Victoria Station, but need taxi if you have suitcases. Two Best Westerns within 100 yards of each other. Make sure you are at the right one before letting cab go with luggage.

    5
    « Victoria park in the heart of London »

    This is a lovely hotel close to main line trains and transport and close to tourist attractions. As always in London the room and bathroom was on the small side. However it was very comfortable and clean. We stayed in the annexe. The staff were friendly and helpful. So a good all round experience

    5
    « Great little gem! »

    This is the second time I have stayed at this Best Western hotel. The first time was a year and a half ago with my husband. This time I brought my college daughter, instead. We had the two twin beds and they were surprisingly comfortable. The staff is always friendly and helpful. The location is awesome! The Victoria Station is only a few blocks away with transportation and amenities. At the station you can access a pharmacy, grocery store, clothing and restaurants. It is also close to Buckingham Palace and parks. You can't beat this hotel for the value!

  • 4
    « Good basic hotel, fine for tourists »

    Well located, convenient for the many attractions around Victoria and Westminster. The room was small, but warm and clean. Good free wifi, and an excellent buffet style breakfast. If you're out sightseeing all day, and want a basic room, this is excellent. There's a good pub across the road, and a number of shops and other places to pick up a snack nearby.

    3
    « Be fit for the Annex »

    If you are staying in the Annex, but sure you are fit. There are 6 flights of stairs to reach the shared rooms and another 2 flights to reach your bed room. The accommodations are very nice and clean. The shared room also housed our luggage, as we couldn't carry them up 2 more flights to our room. The kitchenette was very cozy and useful. The bedrooms with the en-suite were well kept and cozy. The location is great. We utilized Victoria Station for rail, underground and bus travel.

    4
    « Great hotel »

    The staff at this hotel are really helpfull nothing is to much trouble had a great room stayed 2 days room was clean towels were amazing the only complaint was breakfast to expensive and were you eat breakfast overbearing heat to many at one time should be booked but overall 4 out of 5 stars

    4
    « Value for money »

    I stayed here for a short business trip and the location was exactly what I needed for my meetings and the cost was low. The room I was in was very spacious but this may have been because it was a twin room. However, I very much liked the room. Breakfast was great - a large selection.

    3
    « Get what you pay for »

    Stayed at this hotel as they were offering a reasonable rate for the area, which can be expensive. Staff were welcoming, friendly and courteous. Room was very small but clean and tidy. Bathroom had modern, clean , tidy decor. Staircase is narrow but clean. Road is noisy at late night & early morning. Accepted it is in a handy location and not far from the back exit of Victoria station complex. Breakfast room in basement. Breakfast had wide range but average. In the morning only cold water shower available as problem with boiler, which I was informed by staff they they were trying to fix. Reception staff very apologetic concerning hot water problem and gave discount for the inconvenience. Overall average.

    4
    « Good location. Good basic hotel »

    Stayed here for a few nights while visiting London. Hotel reasonably priced. Location great. Only a 5 minute walk from Victoria Station. Lots of bars and restaurants close by the hotel. Staff very friendly, polite and helpful. Hotel clean and tidy. Will certainly stay here again on future visits to the capital

    1
    « When we return to London, we wont be going to this place. »

    The hotel room had a useless mattrass and a bathroom in which you could not actually sit straight on the toilet. The shower had no pressure and there was no heat in the bathroom, which resulted in a very cold room (which btw had mildew and Im guessing some sort of fungus).

    5
    « business marhc »

    good hotel, recently refurbished, great staff, excellent breakfast... extremely quiet hotel, no road noise, new bathrooms, air con... would recommend and stay again defintelty a great hotel, check out very efficient, local shop opposite hotel

    3
    « Basic accommodation »

    Rooms basic, clean laundry but rooms not too clean. Good location and good reception service, they couldn't do enough for us. We weren't in main building and they even brought over some info flyers to our room (in annex!) Room has tea facilities, TV and small bathroom.

    3
    « Okay....ish »

    The hotel was nothing special..... i stayed here for two nights and to be fair it was pretty average.... for the area it is located in i expected something a bit more... maybe thats just me. Location is just about the best aspect of this hotel.... The staff were friendly but can be a little bit more smiles to make the customers feel a bit more welcome. The room on the other hand was not to great. I personally felt like the room was very small and just looked worn out... maintenance is definitely needed. Not to mention i am a hygiene freak .. was the hotel up to standards with my hygiene? No. I am coming to London frequently now due to a promotion, so i am looking for a good hotel where i could feel at home every week.Would i stay here again? Maybe ... if the other places are fully booked.

  • 3
    « Small rom in the cellar »

    Good location in Victoria hotel district. The room was in the basement in the annex. Very small but clean and quiet. Good and friendly service. Perfect for a lonely traveler that only wants a good nights sleep.

    4
    « Great location »

    The room was recently refurbished with great lighting and two mirrors where most needed. Lovely towels and very well cleaned room. Breakfast was typical British. The best feature was of course its location within walking distance of Victoria Station .

    4
    « Better than expected »

    Had to book a hotel for a friend but end up staying myself. Booked a triple room and it was nice and clean, plenty of space and nothing to disappoint. everything up to 3 star standards. staff maybe not from around because they couldn't answer any of my questions, but got me take away I wanted so no problems at all. its cheap and good for the price. Doubt you will get disappointing for the price you paying. No bar !

    5
    « More than expected! »

    Travelling to London can be expensive at the best of times, but we got a deal for 1 night in this hotel for a very good price. I think it was so cheap as we booked a room in the "annex" section which is a separate section of the hotel across the road. Although we had booked for that, we ended up in a room in the main hotel. We were well chuffed with that and although the rooms are tiny, they have everything you need for a comfy night. The showers are a bit pants but the location of the hotel makes up for it. You're near loads of restaurants and a 5-minute walk away from the coach station or the victoria station itself, this made it ideal for getting about London whether you're there for shopping or something else. We saw Wicked while we were there and it took us 5 minutes to walk to the theatre and had plenty of choice of restaurants nearby. There's a nice pub across the road, but as northerners we saw it as expensive! They serve nice cold pints and homemade pork scratching. The hotel staff are lovely and you have the choice to leave your bag in the hotel after you check out if you still have sights to see. We were doing London on the cheap and walked everywhere (yes we're mad and yes our feet hurt after) but it's easy enough to do as you can walk to Buckingham Palace and other touristy places. For a cheap/comfy night in London I would definitely recommend this! It's on a nice quiet road as well with some very pretty houses.

    4
    « Good »

    We spent there two nights. It is small, clean hotel with nice and polite service. We had very small room, but the bed was very comfortable and the true is that it is good accomodation for reasonable price in London. We appreciated perfect location!! 5 minutes from Victoria, 15 minutes to Buckingham palace, 30 minutes to Oxford street. Taxi from Selfridges shopping appx. 10 libras.

    4
    « Cozy »

    A small hotel spread over a few buildings, close to supermarkets and cafes. Just a few minutes walk from the train station. Also a few minutes drive from the main attractions in central London. About 30 minutes drive from Heathrow airport. The staff were very helpful to carry my luggage when I checked in and offer advice on where to go around the area.

    4
    « Nice stay for family »

    Had a good location 5 minutes walk to to Victoria Station. Nice stay for family with childrens triple room. The room was clean fit size for 2 adults + 1 children. The staf was friendly and helpful. We got a room at the basement with window but no view.

    3
    « Kinda cr4p but no other choice unless you're a millionaire »

    Our room in the annex, tiny but clean. 3rd floor, no lift, tiny staircase, luggage carried by very friendly porter. No bar fridge in room and view of adjacent roofs from small window. As everyone has said, the location is handy but really that depends where u get out from Victoria station. Basic toiletries provided. Small kettle and hair-dryer. Short off street parking. The annex building only contains a stairwell and squashed in rooms, no staff presence. Probably wouldn't stay here again but it's not too bad if it's your first time in London and you're not rolling in cash (it's still pretty expensive though).

    3
    « Basic, very basic! »

    If you are travelling with a significant other, by yourself, or with a friend and on a budget this hotel will get the job done. If you are travelling with family DO NOT STAY HERE. The rooms are very small, our baby stroller wouldn't fit in the room! The walls are very thin, no exaggeration, we could hear the man/woman snoring through the walls every night. Room temperature was a constant battle trying to maintain a consistent temperature. The beds were brutal, old, very old and they weren't even level. For a London hotel is an ok price for what you get. It was manageable, because we spent most of the day out, but on my next visit I will be spending a bit more, so that my family and I are more comfortable.

    5
    « 2nd visit »

    Would recommend this nice warm hotel with very friendly helpful staff. Good location for trains and buses Easy to find a few minutes walk from Victoria main line station and Victoria coach station. Hotel is split into two areas the annexe is only a few metres away with good security. Will certainly stay here again.

  • 3
    « Decent location but pricey »

    Good location for tube access to theartres but when checking in was told our booking was not on the system. Good job I took a printed copy of our reservation confirmation so please be aware and ring before travelling.

    3
    « 1 Night stay in London »

    Ok for overnight stay. Very convenient for Victoria/Westminster area. Small bur clean room and limited services compared to larger hotels. Not much out of room facilities e.g. for lounge relaxing. However good value for London.

    1
    « Dirty and old hotel »

    Stayed in a double room, but it was small even for 1 person. I had to squeeze between a table and a bed to get to the mirror or use a hair dryer, which couldn't not be moved. The hotel furniture is shabby! And the room was disgustingly dirty! Layers of dust everywhere and spots on the sheets and the shower.. yuck. Adding to all of the above, you can easily hear people walking in the above rooms, which woke me up several times a night. I just do NOT recommend this hotel to anyone... It is not cheap, and it's definitely not worth the money.

    3
    « Must be better than this »

    Great location near Victoria And the restaurants of Wilton Road. very friendly staff. Roooms are quite large for London. but- the other guests are 22 year old Itlalians and Spanish, thr walls are wafer thin so you will not sleep well. My no smoking room smelled of smoke and the wifi was slowfi, just about useable in 2002. There are lots of hotels nearby and one must be better

    4
    « Excellent value in a good location »

    I stayed here for one night on a business trip. The location of the hotel is excellent, within easy walking distance of Victoria station and only 10 minutes walk to Westminster. Although on a busy road, the room was very quiet and the bed extremely comfortable. The room is basically furnished but perfectly adequate and very clean. Breakfast was not included in the price and probably not worth paying extra as there are so many places nearby where you can but breakfast. The surrounding area has lots of small cafes and restaurants and is very pleasant to walk around. I can definitely recommend this hotel for anyone who wants to be close to all the amenities, theatres etc.

    3
    « We probably had worst room at the hotel »

    Stayed here recently probably had worst room at the hotel. Our room was in the attic of its subsidiary building which is located approx 150 yards from main building. 4 flights of stairs to get to the room with no elevator in the building. There is a porter onsite to help you carry your bags to your room .The room was as expected....basic but you get what you pay for. Can't say the room was clean as there was spots of blood on bed sheets when we arrived apart from that we were happy with our stay.

    5
    « Great bargain hotel »

    I'm not saying this is a 5 star hotel but for the price paid it is brilliant. Booked a couple of weeks before and paid £108 for 2 rooms. Yes the bathroom is a little compact but rooms were fine, well equipped with decent hairdryer, TV and tea, coffee facilities. The staff on the front desk were very friendly and helpful. A great location, 7 minute walk to Victoria, would have no hesitation in staying here again.

    4
    « Nice hotel in good location »

    This hotel is situated a short walk from Victoria station amidst lots of good pubs and restaurants. The staff was friendly and the room was just refurbished. Also very affordable price. Good free wifi connection.

    3
    « Average hotel but really good helpful staff »

    We booked this hotel and booked an "annex room" because we were 3 adults. On the second floor, this room proved to be very cramped, set out in an L shape that was wrapped around the lift shaft. We had 3 suitcases and there was barely room for 1. There was no door between the two sleeping areas. One bed was double the other single. I'm a platinum card holder with Best Western and never been offered or requested an upgrade but thought I'd ask due to this room, the staff couldn't of been more helpful. The lady on reception said they didn't have much but took me over the road to look at a room over there, it wasn't much bigger and a bit tatty to be honest. She said we could move the next day to a larger room so we persevered. The room with 3 adults in was really stuffy. The next day we moved to a basement room which was a big improvement. The staff moved our luggage while we were out which was good, and for our 3rd night we got a room over the corridor for our son at a reduced rate so the last night was good. We had breakfast on the last morning, it was very average. The staff here really are excellent and the hotel is quite conveniently located, so perhaps if you pick your room carefully you might have a decent stay.

    4
    « Great stay »

    This hotel is in an excellent location, only minutes from rail and underground stations and walking distance to many of the big London attractions. The staff are first class and the rooms are very comfortable. There are plenty of good eating placed in the immediate area. I highly recommend it.

  • 3
    « Enjoyed My Stay »

    I arrived the hotel a bit late and my room was ready and the staff were very helpful. The room was in another building 2 blocks away from the hotel reception. I got an extra as the accommodation was like a studio apartment with small seating area, kitchenette and dining table. The internet was good. I was, however, told that check out was 11am. Which seems too early in my opinion. The following morning, I was able to extend it to 1230pm after a special request. The bath tub in my bathroom was under a staircase and could be a safety issue.

    5
    « Cheap hotel clean and friendly staff »

    stopped here on the 15/16 01 2016 as a surprise for the wife and was not disappointed the annexe were we stayed was clean as a pin even carried your bags over from main hotel . Would recommend this hotel to anyone and only a short distance from Victoria Rail Station and Coach Station ,and within easy reach of Buckingham Palace Big Ben Houses of Parliament

    4
    « Great value Central London »

    Room was clean and comfortable for a surprising £49! Internet connection was reasonable. Hotel felt safe, 5 mins walk from Victoria Railway Station and not too much road noise (back of hotel), so slept fine. Window opened which was good as I can't cope with aircon! Would recommend!

    5
    « Great stay »

    Stayed at this hotel for 3 nights at the end of November 2015. I thought the hotel was brilliant, we had a family room on the ground floor, it had recently been refurbished, in fact the workman was busy putting pictures up as we went into our room! The room was huge and clean, bathroom was ok with great shower. Room was cleaned every day and we were left clean towels, tea/coffee replenished. For the price we paid for room only it was brilliant, staff on the reception were lovely and couldn't do enough to help you, every time you saw them they were running around! Only negative points were, we were placed right next to restaurant, so you could hear the door constantly opening and shutting on a morning, but we were up early so wasn't an issue for us, maybe for others? Also there was traffic noise from outside, again central london, to be expected, not an issue as we slept well, again for others maybe a problem! Would definitely stay here again and would certainly recommend to others.

    4
    « Clean, friendly and a good night sleep. »

    I wasn't really expecting much from my stay at the Best Western, I thought it was in a good location and fairly inexpensive. But actually I was pleasantly surprised. Walking into the lobby, it was bright, clean and felt modern. The staff were friendly and showed me to my room. The room wasn't huge, but it was big enough, bright and very clean. The bathroom was a good size with plenty of nice soft towels. I couldn't hear any noise outside of the room and got a good night sleep. I'll definitely try it again when I return to London.

    5
    « London trip 15 »

    We stayed one night.7 mins walk from a very busy Victoria Station.Nice priced London hotel. Normal for Europe smaller room. In a good location.we had no issues with our 3 person room.would stay here again.

    3
    « Small but clean »

    Stayed there for 4 nights. The Hotel is distributed around few streets :) I did not stay at the main building. The room was very small and compact. Definitely not for two people but was fine for a single traveler. The WiFi was free and really fast. Breakfast was not included which was not a big problem. The location is moderately central. The Victoria metro station is about 10 min. walk. There are supermarkets and restaurants around. The room was really clean and the bathroom was fine.

    4
    « Good location and friendly staff »

    We really enjoyed our stay, the room was small but clean and quiet. The breakfast was really good and the staff were very helpful. The location was great for us as it was near Victoria station and close to shops.

    2
    « I expected more from a Best Western... »

    I spent only a night in the hotel and it has been a last minute booking. As expected accommodation prices in London are usually very high, but at least I expected a better service. The hotel is located in an good spot, really close to the Victoria station. I was given a room in an annex building. The carpet was quite dirty and despite the dark colour one could spot the stains. The shower cabin was full of hairs. Last but not least there were a couple really kitch pictures hanging over my bed. I would not recommend it or go the again...

    4
    « Good location really small room! »

    Great location and easy to get to Brixton from here. However the room was really small. Nonetheless the hotel was clean and the staff were friendly. You can park right outside but you might need to pay depending when you are staying. Would stay here again.

  • 4
    « Friendly and priceworthy »

    I was overall very satisfied with this hotel, the best part being its vicinity to Victoria Station/Gatwick express, but also close to Pimlico tube station, if you want to avoid the crowds. The reception was very friendly and helpful, though we stayed in the annex building across the street. The room was small but felt clean and the hotel was newly refurbished. Once the cleaners had forgotten to put in new glasses, but they arrived immediately after I called reception. I also found a used plastic cup in the bathroom cupboard once. There is no elevator in the annex, but that was no problem for us - however it is worth noticing when you book. We had no breakfast included but paid extra for it. The buffet was very good, but the price was high,12.50/pp and breakfast. The blocks around the hotel are very nice with lots of restaurants, and a huge Sainsburys just round the corner. I might stay at this hotel again on my next trip!

    5
    « Helpful staff and Good facilities »

    Arrived at the hotel to be greeted by friendly staff, I was booked for a single room in the annex but was given a room in the main part of the hotel. The room was very clean and modern. Short walking distance to Victoria station and Buckingham Palace, neighborhood is relatively quiet. Definitely recommend this hotel to anyone coming to London and wanting a good neighbourhood to stay in. Rooms and lobby in the main building have been recently updated, more modern compared to the pictures on here.

    4
    « Excellent staff, great location »

    I have just stayed in this hotel for two nights and would highly recommend it. The rooms were spacious, although perhaps a bit dusty in places. The breakfast options were excellent and 7am-9.30am is a generous time slot. The staff were excellent too and I would have no hesitation in recommending this to anyone. I'd be more than happy to return to this hotel in future.

    3
    « GREAT LOCATION, ROOMS IN NEED OF UPDATING »

    Located to the South of Victoria station to the west of Westminster in Pimlico we found this to be in a nice quiet location and within easy access to tube or train. We arrived into Kings Cross and you can catch a single tube from there to Pimlico with no need to change which was a bonus. We were put in a room over the road from the main hotel which we didn't know before booking. The rooms were small and run down but fairly priced for the location. With a bit of TLC the rooms and our stay would have been greatly improved. If I returned I would probably look for a different hotel in the same area. Certainly not the worst hotel I have ever stayed at and cant really grumble for the price.

    3
    « A night in London »

    The room was very small, but it had what I needed - a clean bed, a shower and air conditioning. The staff were helpful and knowledgeable about the area. I did not stay in the area for the evening, but there seemed to be plenty going on.

    5
    « Excellent base in London »

    This hotel is in an excellent location to explore London, being only a 5 minute walk from Victoria station. The staff were extremely helpful & courteous - even going outside to hail a taxi for us. The room was clean, bright & airy & had everything we needed for our one night stay.

    2
    « No, no, no, no.... really no. »

    This is the type of hotel where I just cannot understand how people can give it these ratings... #484 of 1000+ at time of writing. This means that it's in the top 50% of Hotels in London and I simply can't believe there's 500+ hotels out there that are worse. No way! Staff very uninterested and almost offended if you pull them away from their phone, freezing and very rickety building & rooms that have not seen a refurbishment in 20+ years, horrible (often non-existent) wifi and a breakfast room where you do an immediate 180 after you walk in. There are many, many more pleasant hotels (in te same price bracket) in this area, do yourself a favour and browse on. Will not return.

    4
    « Good location, walking distance to Victoria & Westminster. »

    Well situated in a nice area of Pimlico, near nice restaurants. Rooms are very clean & tidy, if a little small (bathrooms tiny). But the cost per night is very competitive. Reception staff are friendly & helpful. We were very pleased to be offered upgrades for all 3 of our rooms. We booked room only, so did not try the breakfast.

    4
    « Good location near Victoria Station. Good value for price. »

    Went with a group of friends. Decide is you want main hotel or annex. We choose the main hotel due to no elevator or breakfast available out in annex. The rooms were clean, and serviced while we were gone. The hotel staff was friendly and even worked to get me a different room upon check in so I could have a queen size bed not twins =D. The breakfast was great. It had a nice selection of juice, coffee, cereal, fruit, yogurt as well as hot food (soft eggs, scrambled eggs, ham, sausage) along with bagel or croissants. The hotel is about a ten minute walk from Victoria. There are some pubs and resturants within walking distance. There is a very small 24 hour market across the street for water, pop, and a few snack items.

    4
    « Well situated in nice area of Victoria »

    Stayed for 3 nights 26-29 Nov, room 603 which was newly decorated and clean, however bear in mind that rooms commencing with the number 6 are in the basement - handy for the breakfast room, but no view. Hotel has several pubs and restaurants in the immediate vicinity which is great after a full day of sightseeing. Staff are friendly and helpful.

  • 4
    « good value city break »

    we found the hotel quite easily, all the staff were helpful and friendly. we didn't take the breakfast and were a little disappointed there was no bar/café/restaurant at the main building - otherwise we had no complaints at all.

    4
    « frinedly staff good for families »

    nice staff basic hotel but had everything we needed .nice and quiet.good family rooms together in annex.Breakfast better than average,Staff helpful.It was near the transport links we needed as near the tube

    4
    « Good little hotel »

    Stayed at this hotel for one night. The room was small but comfortable and clean. Breakfast was very good a selection of cooked and buffet foods. Staff were also very helpful and checked me in early so that I could get to a meeting.

    5
    « BEST WESTERN COMES THROUGH AGAIN IN LONDON »

    Great little hotel in ideal location in London, walking distance to tube, rail and the coach station. Clean, comfortable (albeit small by US standards, but this is Europe so quite roomy by that standard). Staff so welcoming and couldn't do enough for us. In terms of price, good value for money. For food, check out the Warwick pub just down the street. Really good eats and a great atmosphere.

    3
    « Good service, basic room, good location »

    If you are looking for a good location and don't mind about luxury this is the place. Rooms are very basic, make sure you get a room with a Window that looks to the street, if bit you might end up having a wall view. Victoria station is 10 min walking, good restaurants around the corner, quiet area, easy to access. Not sure if I would stay in that hotel again but price was good compared with similar properties in the area. Breakfast is 12 dollars, you can get something better outside.

    4
    « Lovely hotel, friendly staff and excellent location! »

    Lovely hotel situated within a 5/10 minute walk of Victoria train station and underground which gives you easy access across London. Hotel is situated a 20 minute walk away from Westminster. Within walking distance to Westminster abbey, the Houses of Parliament, Big Ben and the London eye. Hotel room was basic but clean and big enough for what we needed. Bathroom was small however had a large shower which was a nice surprise. The hotel reception staff were very helpful and friendly. The check in and out process was quick and easy. Our room was ready on arrival even though we were 2 hours early which was great. They also kept our luggage for us on or last day as our train wasn't departing until 7.20pm. Breakfast was lovely, a good variety of food and good quality. Overall we had a lovely stay and would recommend.

    3
    « Clean, comfortable and reasonable location »

    10 min walk to Victoria, 15 walk to St James tube. The street the hotel is on doesn't feel like the best area but it is okay, as a women walking round on my own I feel safe. There is a good selection of good, reasonably price restaurants nearby on Wilton Road. I was a little disappointed that my room was not in the main hotel not over the rad in an annexe building up three flights of stairs with no lift. Breakfast is served in the main hotel so a bit of a trek for breakfast and they don't do room service! The room itself is spacious,with everything in working order. The bed is comfortable, the bedding and towels have a fresh feel to them and are reletively new. All it all the hotel is fine, but nothing special.

    5
    « Lovely hotel »

    We were in the annexe and after reading reviews we were very wary. How wrong. Fabulous room, small but I didn't go to spend my time in hotel. Bed was very comfortable, always hot water, tea coffee and biscuits. Would definitely go there again. Plenty of places to eat and just around the corner from Victoria station.one happy lady.

    3
    « Good Hotel, Pricey breakfast for what you get »

    A very good hotel with excellent location and good equipped rooms. Breakfast at £12.50 each was expensive for not having much on offer at the buffet. I would have had a much better choice of breakfast at half the price at a Toby Carvery Breakfast offer. The breakfast quality was not up to scratch neither, the hot food was generally cold. A waste of my money to be honest for the breakfast which is a shame as it is a good overall hotel at a decent price.

    3
    « Why did I book here? »

    I wanted somewhere reasonably priced, close to Park Lane and comfortable. The hotel is a bit off the beaten track, and at £135 wasn't that 'reasonable'. A strange set up, in the annex, along the street, an apartment with kitchen and a sort of living room. Very clean but just felt a bit tacky. No lift, although the staff at reception did offer to carry my bag. I think I could have done a lot better in this price range.

  • 4
    « Lovely hotel, very clean, close to Victoria & lots of restaurants & amenities »

    We booked this hotel for a cheeky London theatre getaway. The hotel we wanted to stay in was full so looking for other places near Victoria this looked fine. We booked a double room in the Annexe without breakfast as to be honest there are so many great breakfast places there and cheaper too. Having read some reviews I was slightly concerned that it might be horrific and hostel like. To be honest I don't know what people expect. The hotel was lovely. Great staff to greet you, took us straight to the Annexe, helped with bags etc. Reception were great as well. Polite, friendly and helpful. Yes the room isn't a master suite but then if that's what you want look at the £1k a night hotels! The room was clean, had window and air conditioning so no problem. Lots of hanging and storage space. It was quiet too so no complaints there. The bathroom was wonderfully clean and huge towels too. Only niggle was bed perhaps but smaller and mattress but soft. But otherwise absolutely fine and will book again next time we're in London.

    5
    « Nice hotel in a lovely area »

    It was my second stay in this hotel and everything was great - we stayed in a building across the street from the main building with the reception. The room was similar size (not very big, but there's everything you need). Nice, clean and big bathroom. There was an issue with the heating and hot water and they offered complimentary breakfast as an apology. The problem was fixed on time as they promised. Definitely would stay there again as the area is very nice - close to Victoria station, but it has the small neighborhood feel. A lot of shops, restaurants and nice places to have breakfast.

    2
    « Not going to go back to say the least »

    We arrived in the early evening and went straight out for a nandos (extra cheeky) so didn't really see our rooms until we got back at about 8pm, at which point just relaxed and watched the TV, which was freeview and had many channels. I was at the hotel with two other people, however in separate rooms (requested) one on lower ground, one on the top floor - described as an attic - and me just bellow. When on the phone to the person at the bottom, they could hear me even though I was FIVE FLOORS above. I think that just says how much you can hear everything. I planned to have a shower in the morning, so when I woke up and saw a text asking if I had hot water or not, I was less than impressed. I turned on the shower and it did not warm up. I thought id swivvle the nobbles, and then I put it back to the defult for 10 minutes to let it warm up, however this did not happen. I found out just before I was to leave that if you wanted a shower you could ring up reception, go over to another building where they would give you a room with hot water and shower there, however this shouldn't have to happen and I discovered this too late, so had to go without. Before leaving at 9AM the cleaner knocked on the door, but the check out time is 11 which I found abit odd When we got over to the main building for breakfast, it was what it said, full English, cossionts, cereal etc but nothing to rave about. There were only two flavors of juice; orange and lemon (who drinks lemon juice?!?), however I was told the coffee was very good by my friend. As we were waiting for our third friend, a family of four walked in. The blonde Spanish member of staff moved our table for them to use without asking, and took my bag of the sat and put it in the corner and walked off. I had to go out of my way to get my bag from a corner, even though I was happy taking it of the seat when she was like 'don't worry, ill move it', yeah to the other side of the room?! this left me loosing a scarf until they ran to give it back. When we were checking out, we said we would like 20% back. now for 3 rooms it cost over £300, therefore we should have received atleast £60, but somehow breakfast was removed from the discount (£12) authough we paid for it all at once and we recived a mear £35 - which should have been £31 but he was so kind to round it up?!? - not to sure how that one worked out. Not worth £115 for one night, about 289347 stairs and no lift, tubes running beneath, no hot water, thin walls and standard breakfast.

    2
    « Never again. »

    If you want a hotel that caters for your every individual need, has a clean room, a mattresses that has no bumps or dips, hot water and clean rooms, then this is not the hotel for you. Victoria Palace is lacking many important features that make a great hotel, at my stay, I had no hot water, the taps in the bathroom were turned off, my bed had very large dips in the bed, making it un-sleepable. The tube kept me up most of the night and morning, but obviously they can't fix that, but they can fix the mattress, it was horrible. I put the air-con on to cover the noise of the tube, and because I do like a cold room, I set it too 21 degrees C, but it insisted on blowing warm air all night. Do I mention all the nose hairs around my room and the leftover excretion marks in the toilet? The buffet breakfast was very nice, the desk team were very smiley and the wifi is super fast and reliable!

    2
    « Great location, just don't expect to sleep! »

    I'd wanted to stay at this hotel as it looked great with a superb location close to Victoria station, good restaurants and theatres. All started well when we got in the double room which was on the small side but perfectly OK for our needs. We went to the theatre and arrived back ready for a good nights rest. The windows may as well have been open such was the noise from the road with stiff competition from the wafer thin walls where you could hear everything from someone on the toilet to every single word said ... do I need to go on? A hotel such as this has to invest in double glazing as a minimum. Truly hopeless so I'm writing this to warn others then going to bed to catch up. Finally, I told them it was our special celebration and guess what they did?? Nothing!

    4
    « I recommend »

    I recommend warmly Best Western Victoria Palace for a traveller who searches a hotel nearby Victoria Station. 5 minutes walk straight, very helpful and kind staff, clean rooms, good beds (we were a group and had 4 rooms and all shared the same opinion), no noise (one of group had a room on ground floor giving to the traffic lights) and a complete breakfast!

    3
    « Clean but tiny room »

    First off this is not "a building" but collection of disconnected ones. We unloaded our luggage before we learned where we would be. As there were no luggage carts it was "interesting". The clerk assisted with a trolley like the one used to transfer Hannibal Lecter. The room was tiny without a single drawer. We were leaving on a cruise later so we had four bags. It was like a giant game of Jenga. There is NO storage under the bed which was also small. The soundproofing was nonexistent and we could hear any in the hall and the footsteps of the persons above us. Positives: Good WiFi and it was clean

    4
    « Great location and very clean »

    Stayed here with my sisters in a family room. The location was excellent and only a 15 minute walk from Victoria station and the underground. Our room was very clean and certainly larger than we expected for a London hotel. The bathroom was larger than than my bathroom at home let alone the others I have been in when staying in London. My bed was comfortable although my Sister had a bit of a 'lumpy' mattress. Breakfast was plentiful and well cooked with a good selection of both full English and continental elements. All in all a great room and stay.

    4
    « Excellent value with friendly staff! »

    The staff were particularly friendly, helpful and informative, the room was clean and spacious and, best of all, the towels were so large and soft!! We were also well supplied with coffee and milk.Thank you!

    2
    « extremely small »

    we slept ok, the room was clean enough, but we had stomping neighbors above - stomped for hours - a teeny bath, teenier shower, no fan in bath, room barely has squeeze room around the bed. we were in the annex; the guy who took us to the room told us all the rooms were the same size (we were shocked at the size & asked as soon as the door was open). pretty hefty price for such a sub-standard product.

  • 1
    « Not good! »

    Stayed for one night. The hotel isn't particularly clean and the shower tray was one of the worst I have seen in terms of cleanliness and it wasn't even that good a shower. Both myself and my colleague stayed in the annex which doesn't feel particularly safe; is very noisy due to the walls being paper thin and very creaky floorboards meaning that you are constantly disturbed through the night! I didn't bother to go for breakfast & decided to eat out. All in all, the place could do with a refurb and a good clean!

    3
    « Good staff but very small room »

    This hotel is very handy for Victoria stations and the staff are friendly and helpful. Unfortunately the room was smaller than some singles I have stayed in! There were no wardrobe or cupboard doors nor any drawers as there was simply not enough room to open them. The door to the en-suite could not be opened more than half because the bed was in the way and it was the smallest double bed worthy of the name! My wife and I are tall which exacerbated the problem.

    3
    « Well equipped but very small room »

    Well located just 7 minutes walk from Victoria rail, tube and coach stations. Entrance lobby bright and modern and staff friendly and welcoming. Room was modern and well equipped but so small. The ensuite door could only be opened about halfway as it hit the bed. Bed was only a 4'6" and the walk around the bed space was narrow. In the clothes hanging area was a suitcase stand but nowhere to stand it! Other rooms may be bigger but based on this visit we would not go back which is a pity because lots of things were good.

    5
    « Great hotel to celebrate my husband's 40th birthday!!! »

    Hubby and I decided to book at this hotel, as we always like to be in a quieter section of a city. This hotel is only a 7-10min to the Tube and have such great restaurants in the area, and close to some tourist attractions. This place was the best value in the area and you can decide to have breakfast included or not (breakfast costs extra but can be worth it at times). Rooms in the main hotel have breakfast included, and rooms across the street in the Annex do not come with breakfast. We requested a double room (2 twin beds push up together) specifically Annex 32 (has a balcony) as it was recommended in other reviews. The front desk staff were extremely friendly, accommodating, and helpful with confirming reservations, giving us directions to places, and loaning us an outlet converter all to ensure that our stay was pleasurable. The bell hop carried our luggage upstairs as the Annex building does not have an elevator and provided us some nice recommendations for places to eat and visit. Overall, I would definitely stay at this place again and would recommend this place to others.

    3
    « Good value »

    It is nothing special in terms of accommodation if you are after a lovely hotel, but the bed was very comfortable and it was very reasonable for a last minute booking. The staff were polite and I'd happily crash here for the night again. Good value for money.

    4
    « London Visit »

    Stayed here for 6 nights in September 2015. As many have stated the room was a bit small by US standards but not prohibitively so. The Wi Fi was fine. I didn't interface very often with the front desk but when I did they were helpful and friendly. They even have power adapters if you happen to forget yours! The bathroom was a decent size but the shower was very small--I would say on par with a RV shower. Overall a good stay

    5
    « Great location and service »

    We stayed here for two nights and were very pleased. The service was great and the breakfast very good. The room was very clean. The location was about a 10 minute walk to Victoria Station and there were many restaurants within a few blocks. We were also able to walk to Westminster Abbey from this hotel. Free wifi very good too.

    5
    « Great location. Very efficient. »

    The hotel was very convenient to the tube. About a 10 min walk. The rooms are small but really met all of our needs. The desk was staffed 24/7 and all were helpful. I requested an early check in to which our room was ready as soon as we arrived.

    4
    « London break »

    Stayed for four days at this little hotel and cannot fault it.Ideally located for all the major tourist attractions,15mins to Buckingham Palace, 15mins to Hyde Park.Rooms are a shade small but spotlessly clean and well maintained.

 

Getting to the hotel ...

All directions
·From: Victoria Station. Head towards platform one of the over ground rail at street level. Follow the signs for platform one, when you get to platform one, proceed through Exit No-1 and turn right. Go to the top of the road and at the traffic lights turn left at the Passport Office. Continue straight down on Belgrave Road to the second set of lights and the property is at the opposite corner of Belgrave Road and Warwick Way.