BEST WESTERN Hotel The Cromwell,  Londres

3.5/5  - based on 1157 guest reviews.
110-112 Cromwell Road, SW7 4ES, London, Great Britain - See map
+44 207 2441720 +44 207 3733706

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Safe deposit box
    Safe deposit box
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
TripAdvisor Traveler Rating
based on 1164 traveler reviews
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During your stay at BEST WESTERN The Cromwell (a contemporary cracker of a hotel that lies close to South Kensington), you will have ample opportunity to de-stress in a quiet setting without being completely isolated from the sights and sounds of London itself. Complimentary Wi-Fi is available for added convenience whether you are here on business or pleasure, while time away from the hotel can be well-spent in some of the capital's best shops (Harrods and Harvey Nichols) and museums (the Science Museum, Natural History Museum and the Victoria & Albert Museum). Occupying one of the area's distinctive and rather grand white Victorian buildings, the decoration throughout the hotel is a combination of light and restful colors, creating the perfect place to relax after a day's sightseeing or frantic bargain hunting! The staff here provides the very best service from the moment you set foot in our chic reception area, so live it up in London and enjoy a hotel with personality while you're at it!

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Room 1

Guest reviews


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based on 1164 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
210
Verygood
 
507
Medium
 
259
Poor
 
120
Horrible
 
68
Business Business 206
Couples Couples 557
Family Family 151
Friends getaway Friends getaway 119
Solo travel Solo travel 82
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN The Cromwell,Londres
  • 2
    « Very small rooms, not worthy the price »

    I had a single room, which was terribly small and uncomfortable. I found hair in the bathroom. My room had just three small windows at the top of the roof. For sure it is not worthy the price. The location is good, but it does not compensate the price and the poorness of the room. Next time I would choose another hotel. Breakfast was very good.

    5
    « Business »

    An economical hotel quite centrally situated. Small but adequately sized room with great facilities. The hotel staff are friendly and accommodating. A cheap happy hour of house wines and beer - £2.50 for a pint and £3.00 for the wines. Would stay here again.

    4
    « Just what we were looking for »

    We stayed here after trawling through all the last minute booking websites and were very pleasantly surprised by it. The room very small with only about a foot of space around the bed on all sides, a small wardrobe and dressing table - however this wasn't an issue. The bathroom was lovely, very clean, it had a good shower and was a good size. the bed was SO comfortable and it was in a fantastic location - right next to the tube and in a really nice area - not too noisy in or out of the hotel. The staff were friendly and very helpful and the breakfast was brilliant! only real negative would be that the iron I borrowed from reception ruined my shirt with black marks and dirty rusty water marks, but it didn't put a dampener on our stay. I would highly recommend and would stay here again.

    2
    « Cromwell Hotel Cromwell Road London »

    Hotel was very clean and tidy especially the bathroom, but the room, even by London Hotel standards was tiny, barely larger than a cupboard. Definitely would not recommend this hotel to anyone especially foreign visitors and will never use for a stay in London again The service at the bar was very poor, we had to call for someone to serve and no coffee available when requested by my wife. Overall very disappointing

    1
    « Don't waste your money »

    I'm one person staying in one room. The room was quite small and in the basement area near the pool and breakfast room. The bathroom only had one bar of soap. No other amenities provided. You would probably have to beg for shower gel. The reading lights on the bed really were duct taped to the wall. Now I can look past that because I went with a cheaper hotel and was looking for convenience in regards to location. I took a nap shortly after checking in and when I was ready to shower and get on with my day I noticed the water was ice cold. I thought perhaps I'm doing something wrong. When I called reception the gentleman told me that the boiler has been broken for a couple of hours and that he can provide me with a room to shower in but can't switch my room since the hotel is fully booked. He had no idea when it would be fixed and had zero customer service skills to make me want to stay. What really bothers me is that the problem was already there when I was checking in. They had not said anything and probably weren't going to until I complained to them. When asking for a refund so that I could check into another hotel he told me he "thinks" he can give me one, but the manager will be in tomorrow at 9. What kind of help is that? And where is the management when a boiler is broken in the hotel and supposedly 30 rooms are effected by it. Finally another receptionist was able to use her noggin and was able to provide me a receipt that my card hadn't been charged. Complete waste of my time. I'll have to go back tomorrow and speak with the manager just to ensure I do receive a refund. If you're looking to save money this is not the hotel to do so.

    3
    « Great location but disappointing aspects! »

    This is an area of London we like and have stayed in 2 other hotels around here in recent years. This was by far the weakest. It is a great location being very close to Gloucester Road tube and all the amenities of South Kensington.However our room was down in the basement, small with a blacked out window. It looked clean but we noticed a sewerage type of smell in the room. We drew this to the attention of a member of staff, who did come down to see for himself. He said it was just the way it was and said he would speak to his manager about a change of room. He never even bothered to come back or communicate with us again. Poor. Therefore we would never revisit this hotel on that basis. Breakfast was adequate and staff lovely. Nice bar area too, so certainly not all bad!!

    4
    « A perfect base to stay for a visit to the Royal Albert Hall. »

    We needed somewhere to stay for a concert at the Royal Albert Hall. We know the area quite well and have stayed in other local hotels for the same reason and booked this one as it was at a very reasonable price for this area. As it was just for one night we did not need too much and found the room to be clean, quiet, warm and comfortable. Everything worked as it should and the only problem was a slightly too noisy blown air heating system. This was easily solved by simply switching it off at bet time. All in all this hotel offered everything we needed for a single night stay. The Paul Simon concert at the R.A.H. was superb!!

    4
    « A great stay »

    BW The Cromwell is a great choice of place to stay. It is well located for transport, attractions and restaurants. The rooms are very comfortable with good amenities. The hotel is safe and quiet. The staff are extremely caring and helpful. There is also a small bar area where residents gather for some refreshments and some nice chat.

    2
    « Go elsewhere. »

    The location is fabulous (we use to live in London in the same borough for a few years) but this hotel was pretty ghetto....as in, our window latch was broken and wouldn't shut so we had to stuff the opening area with windows and froze all night (I woke up with a cold...Yay) and one of our bedside lamps was literally affixed to the headboard with DUCT TAPE. I mean, yes, we all love the wonders of DUCT TAPE but perhaps you should use something a little classier for a hotel?! For the price you could get so much better. PS - the Crowne Plaza next door looked much more updated and nicer. Perhaps we will try that on our next visit.

    2
    « Disappointing »

    Booked Garden room for 2 nights. Given room 115 which is the one shown in the photo. Air con / heating incredibly noisy, so much so that had to be switched off at night. In doing so the room became freezing. It was only after discussing concerns twice that management in the form of 'Jason' intervened to move to a neighbouring room. Promised bottle of wine as good will gesture although this sadly didn't extend to a bottle of Prosecco, just 20% off which we didn't consider as much as a compensation. If you have the money go to the Crowne Plaza next door.

  • 5
    « Warm and Cozy stay in London city »

    We checked-in here as soon as we reached London. The staff were very friendly and warm, welcomed us with warm smiles. This hotel is situated very near to Gloucester Road Tube station. There are plenty of Eating options around this place such as Starbucks, Burger King, KFC, Light of India and so on. The room was warm and cozy, which was perfect for our stay in London. View from the room was also great. Morning Buffet in the restaurant was my favorite. The staff were warm and friendly and are always ready to help. Ratings: Room - 5 Stars Location- 5 Stars Food-5 Stars Amenities - 5 Stars Staff-5 Stars Ambience-5 Stars

    4
    « Another great stay. »

    We have just got home from another one night stay at the Best Western, which is very convenient if you are visiting the Royal Albert Hall, as we were last night. Check in was quick, staff very friendly & the room was small but very clean & had everything we needed. The only downside was that the room was very hot, even with the air con on. Breakfast was good, something for everyone & plenty of it. We had a drink in the bar before we went to the concert. Happy hour was between 5 -8pm. We had a glass of wine & a pint of beer & it was under £5!! Only the house wine & a couple of choices of beer was in the happy hour offer though, but that suited us fine! We had a beer & a wine in the Stanhope Arms (think that's the right name) on Gloucester Rd, after the concert, just opposite the hotel & that cost nearly £15!! Our room was on the 5th floor but the lift only goes to the 4th floor, so wouldn't suit someone with mobility problems.

    3
    « Best Western the Cromwell »

    Good access to Albert Hall, South Kensington, Harrods about 15 minute walks to each or bus/ tube ride. Small room but adequate. Shower was a bit weak but a nice bathroom. Buffet breakfast but quite reasonable. Plenty of staff who were very helpful. Very close to Gloucester Road tube station.

    4
    « Clean & good location »

    We stayed here for five days, Clean hotel and I especially love they have kettle provided. Room is not really big but it's good enough for placing two luggages. Great location which we can take underground directly from airport within 1 hour time. Besides, Waitrose is just opposite to us and just few underground stations next to oxford circus & famous sightseeing locations like london eye, big ben, westminister abbey etc. I would highly recommend you guys to stay in this hotel if you will travel to London!

    1
    « Terrible value for money! »

    We were greeted by a disinterested looking lady who directed us to our room. Down to the basement we went to find a room just big enough to fit a bed, a tiny wardrobe and a desk. The room looked clean apart from a patch of black mould at the bottom of the wardrobe. We opened the curtains to see our view...of a brick wall. The room had no natural light. The heating didn't work properly and the bed didn't fit either of us in lengthwise (The shortest of us being 5'8"). Positives. We were allowed to check in half an hour early. When our lights tripped they were fixed promptly. We were allowed to store our bags for the day after checking out. There was a bar.

    3
    « Great location overcomes some deficiencies »

    Stayed here 5 nights en route to a holiday in Europe. The location is a major plus. As with many older London hotels, it's a bit of a warren, but helpful staff overcome most problems. Definitely not 4 star by my standards, but nevertheless a good hotel for the purpose. Aircon pretty ineffective, but the windows in our room opened (onto Cromwell Rd). Close to Gloucester Rd tube station, buses past the door, place for a cab to stop outside. Idiosyncratic approach to maintenance: 3 items reported on first day: one (failed lamp globe) fixed by third day, the other 2 (including another lamp globe) not done before we left. Steps at the front could be a problem for the infirm, esp with luggage. Tariff reflects major city prices, but it is good value.

    4
    « Great little hotel in convenient location »

    We booked a garden room(210) for one night as attending concert at Royal Albert Hall. Room had a queen size bed with tea & coffee making facilities and a compact shower room. Doors led out to a small balcony overlooking beautiful garden. Only down side was the rainfall shower head was faulty but did have a hand held shower as alternative. Towels were very small for larger built guests!! Overall would recommend and would stay again. Very pleasant Spanish receptionist.

    3
    « expensive for what you receive »

    given the alternatives such as travelodge and premier inn the hotel represents poor value. the rooms are tiny and old fashioned although clean the shower door fell off the runners and the shower head leaked therefore reduced shower head pressure

    3
    « A Maze ing »

    Literally, this hotel is a maze. You could go crazy trying to find your room or reception especially if you don't use the same lift each time. Checkin is quick and you get the feeling right away that it's a different kind of hotel when your room number starting with a 6 is in the basement. Not all rooms in the six hundreds are here, they could be on ground level as well. Whacky best describes the numbering logic. Being prepared for a small room as previous reviewers have stated doesn't exactly prepare you for the shock when you see it for real. Our box in the basement was made even more claustrophobic because it had relatively no light entering it due to its location. Staff were happy to find us another room however the next room offered was even smaller but on a higher floor. So tight it was between the open door, the bed and the desk you had to turn sideways to fit through the gap. Luckily the next room on level four was of a respectful size overlooking Cromwell Rd. We grabbed it even though the A/C made an odd noise constantly. We turned it off and opened the filthy windows. A good genuine double bed and newish bathroom but nowhere to put a toiletries bag. Excellent TV and WIFI that never missed a beat in 3 days. Breakfast room is in the basement and is relatively small so best to avoid peak times. Quality was good as was the staff. I would return but only if they could give me a decent size room.

    4
    « Lovely location but a tad pricey »

    We stayed here for a Saturday night as we were visiting the V&A and Albert Hall during the day. The location is excellent - two-minutes walk from Gloucester Road tube and no more than 10-15 minutes from both the attractions I've mentioned. Our room was nice too, spacious and comfortable with plenty of plug sockets - including next to the bed - and an alarm clock which also held two USB charging sockets, which was an excellent touch. The bed was very comfortable indeed though the room was a little noisy as it looked out onto the busy Cromwell Road. We couldn't get the free wi-fi to work and the sink drained very slowly, but these were minor issues. If I were to be visiting any attractions in the Kensington area in the future I'd definitely stay here again, though I'd maybe try and get a quieter room.

  • 3
    « Good location but expensive »

    Stayed here for one night in September 2016. Good location, but there is a great deal of competition in this area so shop around before choosing to stay at The Cromwell. My room was clean as was the ensuite bathroom, but both rooms were very small. I have had much better rooms in nearby hotels for less money in the last year. Although the room has heating/air con the windows are fastened shut and it gets really uncomfortable unless the air con is turned up to full. Great access to the tube via Gloucester Road station which is one minute away and there are plenty of good restaurants, coffee shops and pubs in this area of Kensington. Museums are also within walking distance. Breakfast is self service and OK but nothing special. Reception staff friendly. Overall... OK but expensive at £200+ for one night B&B.

    3
    « Average »

    Stayed here for a couple of nights at the end of August . Hotel was ok reminded me very much of the travel lodge / premier Inn no personality at all. Room was very clean and bed comfortable. One of the curtains did not open and reading light not working I did report this as hard to read as room was quite dark,was told it would be looked at but never was. All in all I would stay there again if I was in London for business but would chose somewhere else for leisure which is a shame as location is ideal.

    4
    « Been here since it was the Stuart in the 90's »

    It's changed hands three times, currently a Thai owner, or maybe Indonesian? Previously, Pakistani, but the loccal managers gave us a deal one year. Grateful. Wonderful rooms with decks overlooking the St Stephens enclosure. Great breakfasts, but a bit pricey if you down't want four courses.

    4
    « A great choice »

    Best Western The Cromwell is a great choice of place to stay in London. The staff are extremely efficient and friendly. The hotel is in prime location for transport and restaurants. The rooms are comfortable and well appointed. I would recommend this hotel to family and friends.

    2
    « Claustrophobic »

    Staff excellent , really helpful & friendly & the room was spotless & had all the amenities but it was so small & claustrophobic. It was on the 5th floor which I think was the roof ,it had a tiny window that didn't open & you could only partially open the bathroom door as it hit the bottom of the bed. You could just about get up each side of the bed with a squeeze & was so hot we had to have the air conditioning on full blast just to enable us to breath . One lift was out of order & the other one was so small it felt like a coffin so we walked up the stairs only to find the lock on the door not working so had to walk all the way back down to report it for them to tell us the maintenance man would have to come & put a new lock on the door which took him an hour . At the end of the day it was a clean room & bed for the night in London but for what I got I would have felt better paying half the amount I did as it definately wasn't worth the money I paid

    3
    « For one night absolutely fine »

    As others have stated the rooms are tiny - but clean. Bed was comfortable, bathroom was clean and newer. The area and location are great, many cool restaurants and shops. A short 3 minute walk from the subway (Piccadilly Line from Heathrow). Friendly personnel. Overall "nothing to write home about", but absolutely fine for the price, and for a short stay.

    4
    « Well located hotel »

    When entering our room was a bit disappointed with its size but was reassured by a local that this was a note all size London hotel room. The room had all modern facilities . The front office staff were friendly and helpful and the hotel is a very short walk to the Natural History Museum and Victoria and Albert Museum as well as a slightly longer walk to Royal Albert Hall and Harrods. There is a bus stop out the front door and a tube station nearby. One downside are the steep steps to enter the hotel - which won't be an easy fix. Several nearby restaraunts to choose from. Breakfast room and bar on site

    4
    « Great location and good value »

    Located very close to Gloucester Road tube station, in a nice area. Good choice of restaurants nearby - we went to Unami which was great. The rooms were small, but very clean. We had a graden room which had a small terrace which I did really like. However, do avoid room 106 as on the terrace is the extractor fine for the kitchen - which was noisy in the morning (a small irritant only). The staff were really nice and friendly. Breakfast was average - but fine. Overall a good value hotel in a great location

    5
    « Best western cromwell »

    Very friendly staff , room a little small but very clean and it had a/c and all the amenities , had good night sleep will definitely stay there again and it's close to the tube and not that far for central London

    3
    « Good value »

    Stayed a couple of times now. Room tiny with a double bed shoe horned in and the loo jammed up against the shower cubicle. Clean and comfy bed. Breakfast ok with cooked option. Location great. If you like luxury dont bother but for a value for money room with the basics it does thd job

  • 4
    « Great value for money »

    We throughly enjoyed our stay at the Cromwell it was ideal for what we needed! It had a brilliant location just a short walk to the tube station with plenty of pubs and restaurants within walking distance. Room was quite small but we didn't mind because we didn't spend much time in it. It was modern and cleaned everyday with fresh towels provided, an all round outstanding service for the money we paid, would definitely recommend.

    5
    « The Cromwell in downtown London »

    I rate the hotel as excellent. It was clean, well maintained and had a good staff. All of this adds to the experience. With a great location near restaurants, museums, and tube I could not have asked for better.

    4
    « Good & adequate »

    Hotels in London are a minefield. This 4-star hotel is really 3-star. Very close (100 yards) to Gloucester Road tube station. Our room very small but fine. Air conditioning noisy. Staff very nice. Nice hotel bar. Recommended for quality, location & price.

    4
    « Absolutely satisfied »

    This four star hotel has an excellent location in the heart of Kensigton near three major museums and only 100 m away from a tube station serving THREE major tube lines (Picadilly, Circle and District). So whole London is only some stations away. We had a very good room with a wonderful big balcony overlooking a garden full of trees. An ideal way to relax. The room was very comfortable with modern, clean lines and decoration and had a good bathroom en suite. It had all the necessary amenities (stable WiFi, air-condition, coffee making facility) except a fridge. It is very quiet and the beds provide a very relaxing sleep, although our room access was via a rather steep staircase with no wide step on top. The staff was excellent. The breakfast, on the other hand, was rather average in variety and quality (although the staff there is very attentive and the coffee is good) and it is served in a dull room in the basement. Finally, if I would like to be more strict I would suggest to the hotel management to fix the rusty frames of the balcony doors (see photo). Price was in the middle range. All in all and ignoring the few disadvantages I think that we had a wonderful stay there, therefore it's strongly RECOMMENDED

    4
    « Nice hotel »

    We arrived pretty late at the hotel, but the reception is open 24 hours, so we had no problems at the check-in. When we arrived the system of opening the doors by cards was not working, but the hotel personnel was very nice and helped us open the doors every time we needed. The room wasn't very big but has enough space if all you need is a bed and a bathroom after walking the entire day visiting the streets of London. The room was clean and towels were changed every day. The breakfast was divers, with both English and continental foods. The hotel is positioned very closely to Kesington gardens and the National history museum (about 10-15 min walking) and the nearest underground station is Gloucester Road which gives access to the most important tourist attractions. Overall, we had a nice stay at this hotel and we definitely love to come back.

    4
    « Surprised »

    I was a bit apprehensive after reading some of the reviews I didn't want to go but I can tell you our stay off 6 nights was fantastic we had a garden room 104 sure it was small but it was clean and tidy just right for me and my husband the breakfast was great happy hour was fantastic we had now trouble at all with the staff they were all great and friendly every time we asked a question or need help they were happy to give us advice and help in any way would recommend this hotel and stay again if we ever come back to London the location is superb we walked everywhere thank you so much Best Western The Cromwell

    2
    « Won't stay here again!!! »

    We booked two beds received one. This was a major inconvenience for us but was dismissed. The room was very small. The air made a constant whining sound while on. The elevator did not go all the way to the top floor. The front staff treated us as if we were a bother rather than a patron. Simple questions like can you recommend a nice place to eat was answered with a curt NO. Really was meant to feel as if us being there was a bother for the front staff. I thought this is London and this must be typical, UNTIL I visited a friend at the Hotel Indigo in Earls Court just a few blocks away. OMG the room was just amazing, staff couldn't do enough for her AND to add insult to injury her room was cheaper! Had it not been our last night in London I would have taken the loss and rebooked there. Best Western The Cromwell Never again!

    4
    « Very comfortable »

    The Best Western The Cromwell is certainly worth a visit. The rooms are well appointed and comfortable. They are a bit small but that's normal for London. The staff are very helpful and caring. The hotel is well positioned for transport and restaurants. I would recommend this hotel to others.

    3
    « Misleading and no apologies »

    Was very keen for two nights stay here for a break away from work. I had booked theatre tickets and decided to stay here as they advertise 24 hour room service - which includes hot meals etc. It also states this in the pamphlet in the hotel room. When I arrived home from the theatre at 10:30, I was told it is only snacks and cold drinks. The man at the reception didn't really seem to care about the predicament I'd been placed in. Seeing as though there are many more hotels along this strip, I'll try somewhere else next time.

    4
    « Nice place to stay »

    Spent 11 days at this hotel in July 2016 and felt most welcome. We had a room with garden view including balcony and that was very nice! This is not a luxury 5-star hotel, but still very good. Cleaning was excellent and we had no complaints at all. The hotel was good located very close to the Gloucester Road tube station (District/Circle and Piccadilly lines). Also a lot of restaurants, cafés and grocery shops close by. The hotel offers free wifi that worked perfect.

  • 2
    « Chaotic Service and tiny rooms »

    I have spent a whole week here during a business trip. Already when arriving, the service was slightly chaotic, but after some time the lady behind the counter found my booking and could check me in. My room was on the very top floor - which is inconvenient given that the upper end of the lift is one floor below. As generic for London, the corridors are very narrow, especially with a heavy suitcase. The room was *TINY*, I mean, *REALLY* tiny. It was already quite a challenge to place my suitcase next to the bed, which is weird given that most guest will arrive with luggage. My "window" was also a very tiny one, which you could only open by a margin of 10 cm. Fortunately the rooms have air conditioning, as otherwise it would be absolutely impossible to stand the temperature in summer (and one may simply suffocate...). The service kept on being slightly chaotic. Was ist the random soakingly wet towel which I found on my bathroom floor one night, the missing toilet brushes, or the unfriendly guy on the phone when asking about the check-out time. Also, when actually checking out, the guy at the reception was unable to show me the amount he had typed into the card reader - so that I had to pay blindfolded and could also see the final sum afterwars. The breakfast, which is included (meaning that you have to pay extra every day), is so bad that I skipped it after two days. Well, given that the location, the hotel is not a bad choice. But a price of 113 GBP/night is, even for London, a bit critical for so many flaws being included. Next time, I rather pay 20 more for a decent accommodation.

    5
    « Excellent hotel! »

    Me and my husband stayed here for 3 nights (16th-19th July 2016) and I have to say it is a fantastic hotel!! During our stay it was my husbands birthday and our first wedding anniversary! Upon arrival, we were 2 hours early for check in and they had our room sorted quickly so we wouldn't have to wait as we had tickets for the London Eye. When we walked into the room we had a happy anniversary balloon and chocolates and a note from a friend saying happy anniversary! My friend had liased with the hotel and arranged this and it was lovely! We have never stayed in this part of London before and I have to say we will be staying here EVERY time from now on! The rooms, while small, were perfectly clean and had lovely decor. The bathroom was super clean, fresh towels each day and the shower was divine especially as it was 33 degrees- same goes for the air conditioning which was a God send. We heard no noise at all, we were on the 5th floor, room 509. The staff at the cromwell were fab and so helpful. Always available to answer any questions and we were wished happy anniversary and my husband happy birthday many times during our stay which was so sweet. To my husbands delight there was a bar which had a happy hour from 5-8pm where a pint of grolsch was £2.50!! Bargain! He spent each night having a few drinks to wind down after a busy day sightseeing and always commented on how nice the staff were- they even had his drink ready a few times! Directly opposite is the tube station, Gloucester Road and we were able to navigate London super easily from there. Tip: don't buy a travel card or an oyster card! Just use your contactless debit or credit card to use the tube and buses, you won't be charged more than £6.50 per day no matter how much you travel as it's a capped daily price! I will be recommending this hotel to EVERYONE who even mentions London to me! We hope to be back soon, thank you all so very much for a wonderful stay, you guys at the Cromwell made it that little bit more special!

    4
    « Good overnight stay »

    Good room only rate of less than £100 our room was between floors but was organised with a door between entrance (inc bathroom off it) and the bedroom, which was great to block any potential noise from the stairs outside. The bed was very comfortable and where as the room was not spacious it was great for our stop over in London. The staff were friendly and welcoming. The disappointment was the gym with only a few machines although I would imagine with space at a premium it is difficult to add anymore.

    4
    « Good base to explore London »

    We stayed here for 5 nights recently, enjoying a mini break in London. The hotel is located just a couple of minutes walk from Gloucester Road tube station, making it very convenient for trains to and from Heathrow and the centre of the city. Our room was modestly sized, as you'd expect in a city hotel, but perfectly adequate. It had a hairdryer, safe, tea/coffee and a safe, and an excellent free wi-Fi signal. A good buffet breakfast is available, and the staff were all very friendly. We'do definitely stay here again.

    4
    « Great location for a cheap stay in London »

    We got this hotel when using a "Secret break" from Agoda and for the location, less than £100 a night wasn't bad at all. We had a basement room without any windows but this was ideal for what we wanted. Each night we had a fantastic sleep without any outside noise. The room was moderately sized with decent storage and a shower. The bed was comfy and the staff were polite and helpful. I would recommend to anyone wanting a base to sleep whilst staying in London.

    4
    « Charming staff and amazing bed »

    Stayed here overnight while attending a conference in Westminister. Very close to the tube so perfect location and reasonably priced. The room was typically small as is the case in London but it was lovely. The air con was very welcome. The staff were very friendly and helpful. The best for me was the super comfortable double bed. So comfortable I slept in and missed breakfast! Would definitely stay again.

    5
    « Perfect location, clean and updated »

    The hotel is steps away from the tube, a short walk from Oxford Circus road for shopping and Hyde Park, and only a 35 min tube from Heathrow. For London, the room was bigger than expected, updated and very clean. The front desk was also accommodating with a late check-out. Would definitely recommend and stay here again.

    5
    « Clean, friendly hotel »

    As soon as we arrived we were greeted with a friendly smile which continued throughout our stay. Rooms were clean. We had a garden room which was very nice to sit on the balcony. Will definitely stay again.

    4
    « Convenient location »

    This hotel is conveniently located within a few minutes walk to Gloucester Road station. However, the hotel does not have step-free access from street to the hotel lobby, will need to carry luggage up 3 steps. The room is spacious enough for one person to stay. However, the walls of the room were a bit thin, sometimes can hear noise from adjacent room when people move in and out of the room. One thing to note, the Piccadilly line Gloucester Road tube station is also not completely step-free, it has lift access to the mezzanine level and then 2 flight of stairs to the train platform.

    3
    « Moved On Arrival !!! »

    Got a great o/night rate and would have reviewed but within seconds of arrival was told we had been upgraded to the Park International its sister hotel just down the road. Immediately thought overbooked and dreaded what was ahead but quickly found out we had been put in a much more expensive hotel - so don't worry if they move you there. Ratings for Cromwell based simply as mid range average - take no notice.

  • 4
    « Good location and reasonably priced »

    Conveniently located for Central London, this is a pleasant and reasonably priced hotel. My double room was fine for 1 person but would be a bit cramped for 2. Ensuite bathroom was modern. It's a shame soap isn't provided at the hand-basin. The breakfast service is good and the hotel has a small gym if you have the time to work out.

    2
    « The hotel room is very small and run down ,great staff though. »

    Our room is 824 ,826 and it's on the -1 floor which one floor below reception. The carpet is worn and dirty,they do give you one small bar of soap but nothing else ,maybe I expect too much for the location but it's a great incentive looking forward for home ?? the pictures on the net is totally misleading ,the room is no where as nice . One thing positive I can say is the quality of the staff ,they do have great reception people .

    3
    « Professional Staff and very clean rooms »

    The rooms and breakfast area were clean and well maintained. The bed was very comfortable and there was a good choice for breakfast in the morning. Unfortunately the size of the room let the hotel down. The sides of bed and walls had approx. a foot between them which made it hard to walk round the room, especially as the bath room was at the foot of the bed and clothes area at the top.

    3
    « Depends on the room.... »

    We stayed twice at the Cromwell over the course of a month. The first room was on the top floor, very small (but nice), and very hot as the AC was ineffective. The second visit, the room was larger, cooler, and had a small balcony, with table and chairs, overlooking a garden in back of the hotel. Based upon both experiences, I would probably give the hotel a 3.5 overall rating. The staff is quite nice and helpful and the hotel is in a great location by the Gloucester Road tube station.

    5
    « Visit to Cromwell Hotel 19-21 June 2016 »

    Our room was nice, great air con, clean and quiet. The location was great just across from tube station. Lots of nice restaurants about. Reception staff very helpful. Would go again. Was in London for business.

    3
    « Great location for mid range hotel »

    Opposite the Gloucester Rd tube station with Piccadilly line direct from Heathrow (although there is a flight of stairs), as well as the circle and district lines. Nearby Waitrose and Tesco express and different types of food outlets from fast food to mid range restaurants. It is in an older building so things look a bit tired even though it has been refurbished but it is clean with all basic amenities including WiFi. air conditioning is noisy and you can hear upstairs people walking in room above you on a quiet night. I stayed in the garden room which is more spacious and enjoyed chilling down at the end of the long summer day. Overall, for the price, I recommend it as a good mid range hotel with all basic amenities in a convenient location and will stay again.

    5
    « Very nice hotel. »

    The service was incredibly friendly but not intrusive. I'd gone for a solo holiday to spend time alone, so although I did a lot of things elsewhere; I also spent a fair amount of time relaxing with a book in my room. The room was simple but very nice. Comfiest bed I have ever stayed in, tea, coffee and hot chocolate facilities, a lovely bathroom. And my compliments to the cleaners that do a fabulous job at keeping the hotel spotless. (Even folding my pjs when I'd left them in a rush one morning!) All in all a beautiful hotel that I will use again should I return to London. (And I plan to in September!)

    4
    « Very comfortable »

    The BW Cromwell Hotel is worth a visit. It is located close to good restaurants and transport. The ambiance is very good. The staff are helpful and caring. The rooms are well above average for London and are very comfortable. I would recommend this hotel to family and friends.

    3
    « Was better the last time we were here »

    This was probably our 4th or 5th stay at this hotel. We booked now because we have enjoyed our stay here until now. Now it seems as if everything is getting a bit "tired" and out-warn. F.ex., the matresses and the pillows in the bed were very uncomfortable. The breakfast was ok but they didn´t have enough of everything all the time which I think is a bit embarrassing for a respectable hotel. The staff however was superb as usual. Friendly and helpful in all ways. Will probably try a different hotel next time I´m in town.

    2
    « 3 Star hotel billing itself as a 4 star hotel »

    I recently spent 5 nights at the Best Western hotel in Kensington. The hotel is in a great location, but the rooms were not great. We asked to get moved 3 times to other rooms, but came to the conclusion they were all very similar to each other. Every room we were in was very noisy and you can hear doors being opened and people walking up and down the stairs all night. You can also hear the elevator going up and down all night and what is going on in the rooms above and beside you. The carpet was stained and dirty. The beds are queen size beds and very cramped for two people. The bedrooms are small, but that is standard for London. The thing that annoyed me is the hotel is billing itself as a 4 star hotel, which is the reason why we booked this and not another hotel. The hotel is clearly not a 4 star hotel and I would say it is borderline 3 star. The staff were okay, and the cleaner was nice, but when you are working in a hotel which is a bit old and worn looking it is hard for the staff to make the difference. The elevator sometimes did not work, which was not a major issue for us as we were only on the 3rd floor. There was a lady in a wheelchair who was having a lot of problems. I would not recommend this place for wheelchair users at all.

  • 1
    « Avoid »

    small room, no functional tap in bathroom, no hot water in shower in the morning , small room, noisy air conditioning Unhelpful staff zero customer service not a great experience better hotels to stay at avoid.

    3
    « Don't be fooled by picture »

    Was ok there for 3 nights for work, room 314 was very cramped would not have liked to have had 2 people in the room about 12 inches in either side of the bed which was comfortable....I did have to ask for a hair dryer 3 times a pleasant young lady eventually sorted one out.... Good location for underground only a couple of minutes away good for work breakfast was fine they could do with a few teaspoons with the cups and poached or fried eggs not just scrambled all in all would use it again for work...wifi good and free

    5
    « Great value hotel »

    We visited June as a couple. Location was ideal near to tubes and shops. Very friendly and helpful staff.Arrived early and the room was ready. The room was clean, cosy and compact it had a kettle and a safe.we didn't eat at the hotel as lots of restaurants nearby . They also had an happy hour for drinks .Our One night stay was very pleasant and we would definitely return as it was great value for the area .

    4
    « Excellent location for tube and museums. »

    Location is perfect. Only a short stroll from the tube station and walking distance to Natural History museum plus others and about a 15 min walk to Kensington high street which has a range of shops. Hotel is clean with great service and a very nice breakfast. Rooms are very small (normal for central London) and water pressure in the shower was not great. Only one small lift which can take some time to arrive if busy.

    4
    « A Nice Accomodation, An Excellent Location »

    Older, clean and comfortable. Best feature is half-block distance to the underground. Second-best feature is nearby museums, Albert Hall, and Kensington. We traveled to it from Heathrow, and then spent three days seeing London using the underground.

    4
    « Very relaxing visit »

    This hotel is ideally placed for what I required, the Queens birthday celebrations, and the Albert Hall all done on a weekend stayed 3 nights, plenty of good places to eat in the evening, the staff were all very helpful,pampered to all our requests comfortable room, perhaps the carpet needs updating, breakfast was more than adequate, made our stay most enjoyable would certainly stay here again,

    4
    « Great little hotel! »

    The first thing to remember is that most hotel rooms are much smaller than what we're used to in the US. With that being said, this was a good little hotel. I did have issues with the a/c, and eventually did get moved to another room. Staff was very helpful and friendly with any questions we had about how to get somewhere. I would definitely stay here again.

    3
    « Average place to stay »

    After checking in found that we were in a basement room without natural light. Asked to be moved to a room with a window and was given another room. Cannot understand why wasn't given better room in the first place. Room was very small but clean. Breakfast was nice. Places to eat nearby. Good basic place to stay.

    4
    « Not a bad little place to stay »

    An ideal hotel for access to attractions like The Royal Albert Hall and Knightsbridge. Lots of places to eat and drink within walking distance. Black cab to and from the Albert Hall was approx £12-£15 both ways. Hotel wasn't the most expensive nor cheapest. Good value for money given the area. Bar service was a bit slow around check in times but later in the evening there was no issues with getting a drink. The room was clean and tidy. The mattress has seen better days but it was enough for a decent nights sleep. Traffic noise was minimal even though it was on one of the busier roads in London.

    4
    « Good value and location »

    Booked this hotel through Hotel tonight for a really good price. Breakfast was good plenty of choice. Room was fairly small however although we didNt mind too much since we didn't spend too much time. We picked this for the gym, but wasn't worth it. Not enough weights or machines. Best thing it's close to the subway station.

  • 4
    « Fantastic location, very good price »

    This is not a luxurious hotel, but it has personality and is in a magnificent location at an unbeatable price (if you get it under $100 as we did). The room was small but comfortable, the stairs steep, but there is a lift, and the staff was kind. They allowed early check in and kept our luggage until the evening.

    2
    « Overpriced & Dissapointing »

    My Fiance and I showed up to the hotel with our travel backpacks on. The women at the front desk didn't welcome us but just asked us if we were checking in without even making eye contact with us. I work in the hotel industry and as a head receptionist I know that one of the basic things to do, is to welcome your guests. As I answered the basic questions to get us checked in, I made it clear that I would like a room with natural light. She gave us keys to our room and seemed irritated that I had asked for such a simple request. We made our way to the basement level of the hotel-already wondering why our room was located below street level- we entered the room the door was not even as wide as me and I am a small women. The bed was almost touching all sides of the room and the only window was a small slit in the wall in the back right hand corner of the room. The window looked out to a black pipe and gutter that not even the sunlight could reach. Without hesitation I went back upstairs to reception and told them this room was unacceptable for our stay. The women who had "welcomed" us the first time told me there was nothing left to give me and moving us would be a hard NO. She was so irritated with me (for whatever reason) that she passed me off to her coworker standing next to her. Shocked at her attitude and her blunt rudeness I decided to give her coworker a chance. He was however everything a receptionist should be. He apologized for the shock of the room and moved us to a room facing the street with a huge window with lots of natural light. I was surprised that she had not just assigned that room to start with. She made it seem like I had to jump through hoops in order for her to help us or accommodate my simple request. There were some young women at night who were so helpful who worked at the reception desk- they made our stay very lovely with all of there great suggestions! I couldn't help but wonder who this other women was who was so stale that checked us in... Unfortunately the hotel did not offer us free breakfast. That was a huge con for us- every hotel we had stayed at before and after had offered us breakfast. The rooms are small and there is not a lot of room to move around. For the high rate per night I would not stay here again.

    3
    « Royal Albert Hall »

    This Hotel is ideally situated a 5 minute taxi ride from the Royal Albert Hall. Warning hail a taxi outside to a) get a proper cab and b) save 50% on the price. Gloucester Rd station is just across the road as is Waitrose, Tesco and a variety of restaurants.

    5
    « Four S? - Three out of 4 »

    Hotels need to satisfy the Four S test in my view and the Best Western The Cromwell gets a 3 out of 4. Looked like a recently refurbished room Sleep ( A comfortable bed) - Small room with just enough space to walk round the bed but a really comfortable King Size bed..Shower (A good shower) - Room had a rainfall shower (Not my favourite) but was strong and powerful in a newly refurbished bathroom. Sound ( Full blackout with a soundproofed room) - Small room but double door from corridor to bedroom, good curtains and a view over a quiet garden peaceful. Shiver (good aircon) - Looked like it was controlled centrally which normally means its too hot (this one was too hot and even when you opened the window it only opened three inches so no airflow and room too hot. FOH team polite and professional

    3
    « Second time around, still disappointing »

    Through the mysteries of Priceline, I found myself once again at a hotel I had intended to avoid. This time I had the good fortune to land in a bigger and marginally better room but I was struck once again by the disconnect between expectations of a four-star experience and the reality of this hotel. Along with the fabulous location, more space and a better TV selection were the highlights; a sagging mattress and shabby sofa the lowlights.

    4
    « Good price, well-lit rooms great location for Kensington. One caveat. »

    Well-lit rooms. Clean enough. The best thing about these rooms is they have bright lighting. Good rate. I stayed here while visiting my daughter who was studying abroad, staying on Prince's Gate Road. This property is on Cromwell Road. During my stay everything was fine, but then I left my phone charger here after I checked out, and the staff were very unhelpful -- they claimed that they couldn't find it, and only after I insisted on checking the room did they produce the charger. I don't know whether that was simply neglect or an intent to keep it for themselves. . .

    5
    « Great location for Underground, Royal Albert Hall and Museums »

    Our twin room was small but clean and quiet considering its location. It was hot but ok once we had sorted the air conditioning. There were some minor issues with the shower door and sink plug but nothing that spoilt a one night stay. Our breakfast was included and the overnight package was very good value for money. Reception staff were very helpful and knowledgeable The hotel is situated in an excellent position for Gloucester Rd Underground and a choice of restaurants opposite. It is within walking distance of Kensington Gardens, The Royal Albert Hall, the V and A Museum, Natural History Museum and Science Museum. We would definitely return for exploring this part of London.

    4
    « Value for money. Great location. »

    Great location. 1.5-minute walk from the Underground station - Gloucester Road, which has access to both Picadilly, District, and Circle lines. Hyde Park, Natural History Museum, and V&A museums are within a 10-15 walking time. Waitrose is 1.5 minutes away (at the Tube station), Sainsbury is located within a 5 minute walking time from the hotel. Staff at the hotel are very friendly and willing to help, speaking a variety of languages. Rooms are small, but clean and quiet. Wi-fi connection was free of charge and fast. There's nice airconditioning in the room. There were a hairdryer and a kettle with a sufficient amount of free coffee, tea, hot chocolate, and buiscuits in the room. Iron was readily available upon request. Please note there are no fridges in the rooms, however I was able to store some food at the reception desk. Breakfast was Ok. Never made it to the gym because there was so much to see around. Advice: get yourself a pair of comfy shoes and a nice camera:)

    4
    « 4 night stay - Satisfied Overall »

    The staff are very friendly and super attentive. My room was spacious and looked onto Cromwell Road. The double windows prevented any disturbing street noise. The free wifi was much appreciated and very good. The hotel is located close to the Gloucester Rd underground, a market and a few good restaurants. Being an older building, there were a few minor hiccups with door entry and elevator operation but all were quickly remedied. My only dissatisfaction was the horrible double mattress. It was lumpy and extremely uncomfortable. It really should be replaced. I spent a lot of time in the room in between catching up in the jet lag and sightseeing so I appreciated the more spacious room which I requested in my reservation through Expedia and it was provided to me. The air conditioning was greatly appreciated because these several days in the London area were warm and humid. Overall I enjoyed my four night stay here and would stay here again paying that little extra for the same type of accommodations.

    2
    « Miniscule and bland »

    I've had small rooms before, but not one where I could barely move in it. I could barely get my suitcase in there. The staff is friendly enough, though, and the wifi worked pretty well. The neighborhood is decent and the hotel is close to the underground station.

  • 4
    « Not to bad, »

    This hotel is warm and welcoming,,reception staff lovely and very informative,,,we stayed in room 821,, please bare in mind I've been in the Hotel business for 26 yrs,,, and my fiance has been in the Hotel industry 24;;; look in all hotels nothing is perfect,,our room was clean tidy and very little noise,,,,the breakfast was a little disorganized bit what do you people expect with only two members of staff on,,,the hotel is great very close to under ground and has a bus stop outside the main door,,,I've read the comments and to be honest I find some comments stupid,,,,,go to this hotel local and cheap for London,,and really how much time do people want to spend in their room when visiting this great city

    4
    « A week's stay in London »

    The best part is the great location of the hotel which is 3 minute walk from the Gloucester Road underground station. Lots of small restaurants & bistros around, so you'll never go hungry. The staff friendly especially the Mongolian lady at the counter. Rooms neat & clean but small. The shower in the bathroom leaked & water pressure poor. We had breakfast there only once. The usual fare but I thought a bit expensive when there were restaurants nearby serving full English breakfast for less.

    4
    « Very Comfortable 1 night stay. »

    We had a very comfortable overnight stay at The Cromwell. Although the room was quite small it had everything you would need and was clean and fresh. Room was at the rear of the hotel and overlooked a garden area and some substantial trees. Staff were all very friendly and helpful. Location is perfect for visiting Museums and the Royal Albert Hall, which was our reason for booking. Only downside, although there was free access to WiFi the signal was very poor and it was quicker to use 4G on our mobiles.

    3
    « Visiting London during rather cold April days »

    Hotel location is very convenient. Only a few steps away of Gloucester Road on Piccadilly line. Great connection there. All hotel personnel was very friendly and did their best to fulfill your needs. So much on the positive side of my 3 nights stay. The room was a pocket size single room, where I could barely turn around. The walls were obviously not sound proof as I could hear my upstairs neighbor walking throughout the room. Having a shower or flushing toilette sounded like it was all happening in my bathroom. So better close the door to limit the noise. The carpet needed some vacuum cleaning and got better after I requested it. But does a guest need to request such a basic cleaning to be done? The room felt like a fridge and even turning the air-con up to 24°C had zero effect. Had to ask at the reception and they obviously did something to it as the room got warmer then. However in order to sleep well the air-con had to be turned off at night as being rather noisy. Free Wi-Fi was a joke as it was useless. Finding the room was initially quite adventurous - taking lift to 2nd floor, then about 5 times turning left or right following carefully the signs and finally and surprisingly walk down stairs 1/2 a floor and about 4 stairs up and here you. Not to finish on negative side, the window was facing garden which made this tiny room free of road noise. The room amenities were in reasonable shape. Good to stay for one or two nights.

    3
    « Useless internet.Nice executive room but needs a better maintenance »

    Hotel has very good location. However be careful because hotel has some room in the basement! Rooms are extremely small except executive rooms. Shower in executive room is very nice - no power shower so you are able to wash your hairs properly... not only with drops of water. Their breakfast room is in the basement. Air condition is very loudly. Their internet connection is HORRIBLE! There is no chance to see even your emails. First day it worked extremely slowly and we have been disappointed. However during the second day there was no internet access. Next night receptionist provided a cable and did a restart of the router but no visible change to better service. We gave up and left angry because internet access for business person is a key point in every hotel!

    4
    « Great stop over for a night in London »

    I stayed here to see a gig at the Royal Albert hall. It was really near by and we didn't even need the tube. There is a Waitrose opposite. A two minute walk and there is Gloucester Road tube station, a boots, a Tesco express and burger king. The room was clean and comfortable but quite small. You wouldn't want to stay in that room for more than two or three nights so you might want to be specific when you request a room. I parked in the Holiday Inn over the road which was a reasonable price for London.

    2
    « Not what was advertised »

    I booked on hotels.com, which for a price of £136 offered a "double bed, balcony/garden view." I got a room on the "lower-ground" floor, with a view of a metal wall and a (very noisy!) machine of some sort. To add insult to injury, it didn't even have a double bed! Only two singles pushed together, and not even a double duvet. We were too tired to complain at the time, but I won't ever use a Best Western again, and certainly will not pay >£100/night for the privilege.

    4
    « Wonderful lovation »

    This is situated virtually opposite Gloucester Road tube station and amongst an excellent selection of cafes, restaurants, bars and shops. It is within a short walking distance of Kensington Palace, V & A and Natural History museums. The rooms and very clean, spacious and well equipped. The decor is modern and and importantly the bed is very comfortable. I was able to leave my luggage both before and after check in which is a great help. This delivered exactly what you expect from a reasonably priced chain hotel. Highly recommended!

    4
    « Great Location, Great Value »

    Great Location - pretty much opposite Gloucester Road Station. Our room was tiny - you could just about walk around the bed, but it was clean and a fairly modern room/bathroom. One of the light sockets had come out in the bathroom but it wasnt an 'issue'. Free Wifi provided. We were only here for one night I dont think I would want to stay for any longer than that due to the size of the room. Its a great crash pad while in London. We had breakfast in the morning - a range of hot and cold foot including cereals and fruit - theres enough choice for all. We didnt have any mini toiletries - we needed moisteriser we called reception and this was provided without an issue. We also got a great deal using the Hotel Tonight App so for the money we paid (£63!) it was great value.

    4
    « Great location and price »

    We managed to get a really decent price on this hotel for a Friday night in London after an offer on Expedia plus a membership reduction too! The room was rather small and compact, but it was clean and comfortable and everything we needed for the night. The bars drinks weren't over priced for a change and the staff were very helpful. The next day we checked out and the hotel allowed us to leave our baggage with them until later (not picking up until 8ish that night!) saving us a lot of trouble and trips on the tube! Very enjoyable stay and highly recommend.

  • 4
    « Perfect »

    I stayed here for one night only on a business trip. Last time I was in London I tried to save money by booking a cheaper hotel but regretted it as it was pretty dismal and I didn't sleep well as I didn't really feel secure. I paid £120 for this Best Western for bed and breakfast and I'm so glad I spent a bit extra. It was perfect. The staff, from the receptionist to the breakfast waitress and cleaner, were all excellent: friendly, polite and smiley. My room was small but had a very comfy bed (I slept like a baby), a lovely bathroom with a powerful shower and it was clean and quiet. The hotel is really handy for the V & A/ Natural History Museum and is around the corner from Gloucester Rd tube station where there is a lot of shopping and eating opportunities. I will go back. They have a gym but I didn't make use of it.

    4
    « No problems with stay »

    London hotels rooms are small, full stop, unless you pay mega bucks, our double room was compact but functional, have stayed in smaller and paid more... For the price paid this place delivers clean, comfortable accommodation with a good breakfast selection and friendly staff. The coffee at breakfast was very good. It's not the ritz, but it is good value for this London location.

    3
    « Not the best, But good value »

    We stayed here for one night, the room to start with was hard to find, stuck away on a very odd landing/staircase. To say it was so small would be an understatement, if you were on the larger size I think you would struggle to get round the 2 doors to get into the room or around the side of the bed. The bathroom was also really small . we had asked for a room on the top floor, which we didn't get. Some people do not know how to behave when in hotels at night time, the noise of the people above and out on the landing made it difficult to sleep - which is not the hotels fault. Breakfast was included in the cost of the stay (a special promo) which was ok. Location wise it's handy science museum, parks, royal Albert hall. There are restaurants / pubs and fast food joints close by. If you only want a bed for a night then it's serves it purpose.

    4
    « Great Value, Great Location »

    Stayed for two nights in April in twin room. Granted the rooms as bathroom were very small indeed, the rooms were very clean, comfortable and modern. Stayed many times in London and you get what you pay for. The Cromwell is good value for money and not expensive for London. The hotel is good as base and bed. Room did have a broken a shelf and hanger thus maintenance should check these things prior to going into room. I did not have breakfast as not included however it's £12 pp if you wish to try and they service and hot and continental buffet. There is a bar which has happy hour promotions. Free wifi is included throughout the hotel and in your room, pretty good signal. The location of The Cromwell is great with only a two minute walk to Gloucester Road tube serving Piccadilly, District and Circle Lines. The bus stop is directly outside hotel entrance with many buses passing. 74 will take you directly to Knightsbridge shopping area in ten minutes. Overall clean, comfortable, and grey location. If size of room is not an issue to you then a good option.

    1
    « Do not stay here »

    My husband and I were so disappointed in this hotel and we expected it to be just as good as every other Best Western we have been to. The rooms are small but that is not the worst of it. The hotel is so shoddy that the floors are uneven and you can hear every step people above you make. The handrails in the bathroom were coming out of the wall and the light fixture in the ceiling above the shower kept popping down. We told the front desk staff twice and it was still not fixed. BTW--open wires close to water is not a good thing. The thermostat in our room was also broken. And there is no room service--they will not tell you that. The manager says he is working on the menu with the chef--trust me, there is no room service at all. They offer a daily breakfast but most items look like they came out of a can. Except for the gross, watery eggs. It is hit or miss when it comes to the staff--some are helpful and some barely understand you. The location of the hotel is convenient to the tube and other sites. But there are plenty other hotels on that street that also offer that convenience. I recommend you stay in any other hotel than this one. If you want only the bare minimum--a level above a hostel--then you can stay here.

    5
    « Lovely stay »

    Booked this hotel as it was one the cheapest hotels for central London. We arrived a little early so our room wasn't quite ready but hotel offered to take our bags but they had a lovely little lobby that we waited in. The room was quite big and had a separate entrance to bathroom which was quite nice for a change. Only issue we had with the room, it was on the lower ground so we had no view out of our window literally just looked out on to a wall.. Seemed really dark. We had only booked one night stay but myself and my partner both had severe food poisoning from Hard Rock Cafe so we last minute booked another room online, I went upstairs really early on the day of check out and asked if we could stay in the room rather than checking out to check back in as we were both so unwell. The receptionist (didn't catch her name) was fantastic and really understanding, they allowed us to just stay in the room without the fuss of checking out and in. The hotel is in a fantastic location with a bus stop outside and tube station less than 5 minutes away. I will be booking this hotel upon on my next stay in London as it was excellent, maybe next time ask for a room on a different floor.

    5
    « Clean, convenient, small »

    Hotel was very clean and had all amenities required for a comfortable stay. The staff was friendly and professional. Hotel is conveniently located around the corner from a Tube stop, restaurants, bars, small shops and a grocery store. Only complaint is the very cramped room - there was barely room to walk around the edges of the bed and only room for 1 person to be moving about at a time.

    1
    « Horrible Hote »

    This hotel is so horrible, when I walked in it felt like staying at a motel. They assigned us to a room in the lower floor, I felt like I was staying inside a bathroom; it had the weirdest smell. We booked our room through expedia.ca and we had to contact them back and leave even though the best western at the Cromwell said they would take few days to review our complaint and did not refund us right away. they actually refunded us almost few weeks later. Do not stay here.

    4
    « Cozy but friendly »

    My wife and I booked this hotel because it was close to transport, and to some extent economical. Now that we have actually stayed there, I can say we were pleasantly surprised. After booking in, we went to our room on the third floor. We decide to explore the hotel as it had a breakfast room and also a gym. It is a bit of a rabbit warren and we got lost but eventually found both locations. We didn't use the gym but the breakfast room, located below street level is functional and the staff helpful. The room itself is cozy (read small), but has a good size bathroom, a decent double bed and the usual mod cons (TV aircon/heating coffe making facilities ). Comfy but not special. The best feature of the hotel is the helpful staff. They were able to advise us regarding tours, our hotel pickup, local restaurants. In conclusion it's a quirky little hotel, well located and with helpful knowledgeable staff.

    4
    « Pleasantly surprised »

    Against expectations, the room was a comfortable size and the bathroom modern and roomy. It was air conditioned and I never heard noise from other rooms (although its front location meant some traffic noise). A few minor maintenance issues were quickly addressed. The location is also very convenient to museums, the tube and a grocery store in the arcade across the street. I would stay there again.

  • 4
    « Handy for the Royal Albert Hall »

    Booked two nights here as were going to the RAH. Got given a garden view room at the back of the hotel. Its always interesting going to different hotel and experiencing the differences. Usually we have issue with the lighting, not this time, got it right. Bathroom was located outside the bedroom, well appointed and first time I've seen a toilet shaped like an egg.Entry onto the decking overlooking the garden was via a set of wooden doors and single paned glass, it would be a lovely place to sit out when the weather is a bit warmer. The doors were secured via bolts top and bottom, unfortunately the bottom bolt had nowhere to go so we had a draught coming through the door, which made the room cold. No problem put on the air con/heating that'll keep us warm, however instead of a gentle hum we had a loud grinding noise which got louder if you put the fan on faster. We can can out up with that on low. Had a shower in the morning, rainfall shower is always a plus. Unfortunately the shower head needs a good clean and descale, the water coming out was minimal and one of the jets directed itself over the top of the cubicle and flooded the bathroom floor. reported these defects to reception on our way out. Upon returning that evening we found a heater in the room, lovely and toasty,turned on the air con , silence other than a gentle hum. Good job guys !!! :-) Shower this morning water out of the shower head , Awesome !!.Breakfast was filling. A good place to stay.

    4
    « A great base for a short trip to London »

    Location was excellent, just down the road from the National History Museum and round the corner from the tube. You will not get a nicer room with private bathroom in London for £77 a night! Room was small, so fine for a base and place to sleep but would be restrictive for a longer stay. Our main issue was the size of the double beds, as my partner is 6'6", he was either sticking out of the end of the bed or bending his legs and practically pushing me out!

    5
    « Excellent location, quiet, comfortable & amazing staff! »

    I booked this hotel online and found it to be an exceptional treat! Less than a 5 minute walk to the Gloucester Road Tube station, it is perfectly located directly across from Waitrose supermarket (excellent place for sandwiches, salads, fruit, pastry) It was fantastic to be able to get fresh food daily and any amenities necessary so conveniently. There is also a Boots pharmacy on the corner. The staff were phenomenal and would quickly take care of any request within a minute or two. No problems whatsoever with the tv sets or stations. I requested a quiet room at the back of the hotel and had an extremely quiet & very comfortable room. The bed was heavenly and I slept so well - better than at my own home. There was a view of the deck below and a green courtyard behind the property that was lovely. I loved this hotel and it was the nicest I've stayed at in all of my previous 6 trips to London.The only thing this hotel didn't have were washcloths in the bathroom. You can request "face cloths" but I've never stayed at a hotel who didn't provide wash cloths.

    4
    « Good hotel, nice staff, great location »

    This was the second time we slept in this hotel. It is a small and clean hotel. The Rooms are small but ok. Breakfast was good.The hotel is near the underground Gloucester which is perfect to explore london.

    4
    « Made for a good weekend »

    Direct tube from Kings Cross and on the line for Theatre land. Rooms clean and fresh and surprisingly quiet given it location. Easy access to Gloucester Road tube. Didn't have meals there as there are plenty of restaurants within walking distance. If breakfast not included would recommend Garfunkels across the road where breakfast is half the price, good quality and there is plenty to eat. That aside I would definitely stay there again.

    5
    « Loved this hotel and staff »

    After reading the reviews for this hotel was concerned with what we would find when we got there. We had a fabulous disabled room, were impressed with the breakfast and the helpfulness of the staff. Would definitely recommend its location in Kensington and the ease to get around on the buses and tube. Will be back!

    5
    « Best from the best »

    The nest western cromwell hotel is the greatest hotel for the price you can find next to the city center of London. You can go by the beet in the middle of downtown without feets ache. The rooms are clean great accomodate and also warm in thw winter. Bathroom is clean and smells like flowers. English breakfast is tasty well prepared and served by kind polite smiley stuff. The reception is open 24/7 and the reception team is very polite and helpful. I really recommend this hotel. For the price is it the best choice for staying in London couple of days.

    4
    « Great location »

    My husband and I have just returned from a weekend at The Cromwell, great location, few minutes walk from Gloucester Road Tube station. Fifteen minutes walk from the museums. As we were celebrating my husbands 50th Birthday, I asked for anything complimentary and I was upgraded to the Garden Room, which is a small room with access to a balcony with a seating area. The staff were excellent and attentive, breakfast probably the tastiest we have had in a Hotel, a selection of continental and English. The only down side was the heating in the room, we couldn't get the room warm and we were cold the first night, so on the second night put the blanket on the bed, made such a difference, and the towel rail in the bathroom didn't seem to work, but apart from that would definitely stay there again.

    5
    « Absolutely brilliant! »

    We had visited this hotel for the first time for a 2 night stay and it was the most enjoyable experience in a hotel I have personally had. We had a free room upgrade and the staff are really helpful! Would definitely come and visit again in the future!

    5
    « Nice place, close to the underground and hyde park »

    Me and my boyfriend stayed and the hotels for 3 nights, and was very happy about our choice. The hotel staff was kind and helpfull, and the room was clean at any time. The only thing is that the room was a bit small, but it it was fine for us. The Wi-fi wasn't that good.

  • 4
    « Very recommendable! »

    The price wasn't too expensive for London, the room was very clean, the bed very comfy, the breakfast (included) was lovely and workers were helpful. They even kept our luggage for a few hours while we where exploring London the next day (we only stayed 1 night) The only bad thing was that the room was very small, but VERY happy with everything else!

    4
    « Small be adequate rooms »

    Stayed for 1 night. although the room was small was ok for myself and husband. Location is very good close to tube. What makes this hotel is how friendly and helpful the staff are. Nothing was too much trouble for them even arranged for us to be able to change after storing our luggage

    4
    « Small but Clean room- friendly staff »

    Stayed at the hotel for one night. Small room. Would have felt bad if we hadn't got a great rate via HT. Wifi was good. As others have mentioned staff are friendly and efficient. Breakfast was a surprise and was decent. Nice places around for food shopping/eating. Good place to stay if you get a good rate i.e. mid double digit otherwise there are other choices in London.

    1
    « Everything was Backwards »

    I have stayed at quite a few best westerns and this one just put a very bad taste in my mouth for the overall best western experience. Here is a quick summary: 1) They gave me a inferior room, even though I purchased their superior suite. 2) They denied the amenities advertised (with the superior suite) and claimed that "Best Western" needs to remove them from the website, as they don;t offer them anymore; 3) Remotes didn't work and they no "maintenance" to fix the remote (quote a joke) so the move me to a basement room with a view of a brick wall 1 meter across the window with "authentic" steam from their kitchen clouding up the window. They finally changed me to a 3rd room, which had a TV that displayed only 4 channels (suffice to say, none were any interesting). 4) In the new room, their wake-up service never worked (they never called my once (thank G-D I used my own phone alarm) and I couldn't use the AC, as it made so much noise, so I had to keep it off and was freezing in the room. Problem is after changing rooms 3 times, I didn't have the strength nor want to change again and just wanted this agony to be over already. To summarize - I never missed my bed at home so much, until I slept in this hotel.

    3
    « Hotel management please sort TV out »

    I stay regularly and the staff are great... Thank you. However the thing that is going to eventually wear me down and stop coming is the TV issue. Okay you could argue I'm in London and I should go out however when you are here on business every week sometimes watching TV is what you want to do. At best there are six different channels. Today I have the following: 1: grainy London live. 2. Bbc1 with audio descriptions for some programmes that can't be turned off. 3. Movie mix 4. London live- less grainy. 5. ITV with audio description 6. ITV without 7. E4 In an age where all TVs have freeview this is just shoddy. The staff did try to help me via the audio description and also told me that I am the only person that ever has this problem. They tried to allocate me a different room which had the same problem.... However told this didn't really matter with most guests because most guests are foreign. I have been told repeatedly for the last six months that in two weeks time this is getting fixed. I feel sorry for the staff because this is out of their control and the thing they get most complaints about Rooms: small but clean and good linen. Tip: ask to be away from main road

    4
    « The staff make it! »

    The building is nothing to shout out about, the rooms are rather small but this hotel gets 4 stars for the staff! I tend to come here through work so I'm not the one paying the bill but it is good value for money considering the location. The selling point is the staff, they always have a smile for you and are always so friendly! Special note has to be said for Laura who runs the reception and bar like the friendliest pub landlady and makes a boring business visit feel like home from home!

    5
    « Great little hotel »

    Right outside the Gloucester Rd tube, Ask restaurant and M&S. Rooms are small and have everything you need. Breakfast room is downstairs, and comprises all the usual favourites. My colleague had access to a balcony seating area over looking a lush garden. A little gem!

    3
    « Overpriced for an average hotel »

    I've stayed in plenty of hotels in London all charging around £120 per night and this is not of that standard. The heating was off when I arrived and took over 2 hours to get warm. It seems it is hotel policy for the cleaners to turn the heating off each day as it was cold again when I came in from work on the 2nd day. The bulb in the vestibule was out and it took 2 days to replace it. The tv didn't work and staff stated there was nothing they could do as the reception is very poor! Breakfast was also very average. Wifi in the room kept falling out

    5
    « Prime location, everything you need »

    Stayed here whilst attending the Walker Stalker Convention at Olympia. The hotel is in a very nice part of the borough of Kensington and Chelsea. Minutes from a tube meant we could visit any part of London which we did. It was a 20-25 minute walk to Olympia. We had a fantastic check-in from the femal receptionist. All staff were very helpful and friendly. The rooms are small compared to hotels at home but it is London so its to be expected. A nice bonus was having the balcony to sit on. Breakfast was very good with plenty to choose from, and a lovely little stylish bar downstairs for drinks before you head out. They even had a gym. The room was very clean and comfortable......i had read reviews about the televisions only having 4 channels but we had loads to chose from on ours. Only critiscism was a few broken fixtures in our room (410) and a limescaley shower head that needed a good clean as some of the jets didn't let water out. All in all very happy and would deffinately stay again.

    4
    « Simply, clean and convenient to the metro »

    I stayed here during a quick business trip to London. I booked thru hotel tonight and got a great rate. The room was on the top floor and perfect for 1 person. The hotel had everything I needed including a small workout room. Breakfast was included in my rate which was much appreciated, and the staff were friendly and helpful. Would stay here again.

  • 4
    « small is best »

    Great little hotel-40 or so rooms .Wonderful location,.,.very near to Gloucester Road tube stn., KENSINGTON PALACE, gardens, lots of various eating establishments ,right on the door step, as well as the no. 74 bus to Oxford St. What more could any sensible person need or require

    4
    « Our trip to London »

    Hotel very nice. Well decorated ad clean. Bed really comfortable. Staff polite and professional. Breakfast was of a very good quality and plenty to eat. Location of hotel fantastic for getting around London

    3
    « A Good Base »

    Room was small but the bed was large and comfortable. TV reception was a bit hit and miss. Location very near to a tube station makes this hotel a good base. The staff were mainly pleasant and willing although some could probably do with a bit of training (we asked for a brandy and had to show the person serving where it was). Mind you, the lady in the breakfast room really could do with smiling occasionally! The breakfast was reasonable.

    3
    « Good value hotel in a prime location »

    This hotel is in a fantastic location, close to museums, shopping and parks. While the rooms are comfortable, they could definitely use an update. We actually asked to be switched from the room we were originally assigned because it had a bad odor, which I think was a harsh cleaning product. If that was the case, I'm grateful that the room was cleaned just prior to our arrival but no one should be breathing in those fumes! The room we moved to was fine - it was actually the wheelchair accessible room so it was a little larger than the others. There's definitely an issue with heat circulation in that particular room, as the bathroom was freezing and the rest of the room was boiling hot. The wifi access was also a problem - it barely worked in the room, if at all. I woke up early, before the rest of the people I was traveling with, so I just went and sat in the lobby, which had a fine connection. As breakfast in London can run you at least £15 (that's painful when we're converting from CAD!) and the advance rate was bed + breakfast, we couldn't beat the value of this hotel. Plus, we were only sleeping there, using it as a base to explore the city. If you're in the same boat, I recommend Best Western The Cromwell. But if you're looking for something with some swank, you'll probably want to stay elsewhere.

    3
    « Disapointed »

    Stayed here in January for our first wedding anniversary. Room small, bathroom sink cracked and reading light at side of bed hanging off wall. Not what you expect from a Best Western hotel, and especially when you are a Best Western rewards member. It was a place to sleep and handy for the tube station.

    3
    « Great location »

    Positives .... Great location , small rooms but clean and quiet? TV picture was not very good but we're not there much to let it bother us . Breakfast was really not good .on the first morning of our stay the staff were not organised , guests were stood around waiting for items to be replenished which took ages and I mean ages it was a complete shambles . First time we have ever complained. Though we had a free bottle of wine left in our room for us which was a nice gesture but I wouldn't stay here again I'm afraid .

    5
    « Great hotel »

    Third stay at this hotel. Keeps impressing me! Good location, comfortable rooms and friendly helpful staff. Breakfast was good with a range of options and the beds are extremely comfortable. Had a great nights sleep.

    4
    « Very good location »

    The hotel is just 3 minutes walk from the Gloucester Road station that takes you to the most important attractions. While is not the most chic hotel ever, it is clean and suitable for a city break. The rooms are not big, but acceptable even you don't have many luggages

    3
    « Rubbish TV, but everything else was ok »

    The hotel is very conveniently located.. less than 2 minute walk from Glos Rd tube. Staff were very polite and friendly. The room is nice and clean... and the beds were very comfortable. We had a bit of time to spare, so wanted to check the TV - the picture was grainy, and most basic of channels. We had the breakfast - plentiful food (self service buffet - cooked and cold), but the dining room was a bit small and we had to wait until there was a spare table, My chair was next to one of the doors, so people kept trying to go past me to get in/out which was annoying.

    4
    « Weekender »

    Good hotel, good location for what we were after, no issues with service or staff, room a bit compact & bijou, Breakfast basic but was OK ,TV did not have good signal, but overall, stay was fine. Would stay again, and would recommend to anyone looking for a place to lay their head.

  • 2
    « Not that impressed »

    I regularly stay in this area for work. Usually at another hotel, but this one had a good price just now. I've stayed here before and it was ok, but today...not so much! The first room they gave me was up two long flights of stairs. I asked for a room with lift access as anyone could see I was struggling with suitcase, laptop etc. I was given another room 209. On looking at other reviews this is apparently an executive room. The TV didn't work , only about 3 channels. I called reception to be told " some rooms are waiting for TVs to be replaced". I gave up at that point and watched tv on my iPad. Not the best stay I've had. I eagerly await the delights of breakfast , or maybe I'll just skip it.

    3
    « Ok for a one night stay »

    The location was good. This hotel is only a 3 star in my opinion. We were in a superior room, but this was questionable to me as it was basically all you would get in a premier inn. The tv was flat screen but only had 4 channels and the remote was very old not even a sleep timer. The ensuite was poorly designed with the toilet squeezed between the sink and a very hot towel rail, which ment you caught a body part on it and get a burn to take home with you ( me and my husband have a matching pair) Breakfast was good but the staff did not speak very good English so was hard to ask for spoons and coffee. I only paid £87 for this room with breakfast for two adults, so I suppose for a centre of London Saturday night it was not to bad, but I would only use it for a one night stay and nothing more.

    4
    « very good location, very friendly staff, clean and quiet »

    only 2 mins walk from the tube station. Staffs are very friendly and helpful. Room is small, but does contain everything I need for the stay. I did enjoy the stay. Breakfast was standard. The room was quiet, and the bed is comfortable, which helped a lot after a long day travel and meetings.

    4
    « Good location, tiny room »

    The hotel is located about 150 m from Gloucester Road metro station. Our room (No. 405) was very small - but actually is was a "micro suite" as there was even small entrance room and a separate little bathroom ;-). Nevertheless the room was big enough for a French double/queen size bed (a king size bed would not have fit in, I guess) plus a table with two chairs. It was quite quiet as the room was facing towards the garden, but as it was a rather windy night air was blowing underneath door and did shake the old window so it did make some noise throughout the night. The price was extraordinary low and even breakfast was included, but we did not try it as we wanted to eat something on the go. The flat screen TV was not working, but this was no issue to us. WiFi was available for free.

    4
    « 50th birthday get together! »

    This was for us as 3 siblings to celebrate the 50th birthday of one of us, with a show at the Royal Albert Hall, a meal and an overnight stay in London. We came from Kent, Somerset and Wiltshire so London was the ideal meeting point and the Cromwell is so well placed for the RAH. The staff at the hotel were lovely and the rooms although on the cosy side were quite adequate for our needs to sleep and refresh ourselves. If I need to be in the area again then I would be happy to book at this hotel.

    1
    « Great location »

    The location is perfect close to everything you need from London. That's the best bit. Room was tired looking the window was broken & fell out twice, the ceiling needed some attention, the rail in the bathroom came off, the tv was unwatchable. The restaurant was chaos & couldn't serve gluten free bread. There was no organisation at all. The reception questioned our booking & didn't advise us of breakfast times. The most helpful person was the lady running both the bar and front desk in the evening. Probably wouldn't stay again, which is s shame because it was ideal for location.

    4
    « Great location »

    Stayed here for two nights and was in two minds before I came as I had read very mixed reviews . Firstly I had read a lot that the staff were rude but I can honestly say I had no issue with any staff member at all- infact the lady who checked us in even let us check in early and pestered the cleaner to see when our room would be ready as she could see how tired we were, I had also read that the rooms were very small which again I must disagree with as we were in room 831 and it was just a perfect size for us. The only real downside is that where our room was there is a toilet on the same floor and when you walk by it it stinks! But that's is my only complaint. Great for the underground aswell as it is just round the station from Gloucester Road Station and not too far from Harrods

    4
    « excellent location very good value for money »

    The second time we have stayed here and continue to find it great value for money for the central London location. The staff are pleasant and the breakfast is generous. The rooms are not super luxurious but the beds are very comfortable. Try and get a garden room in the summer. Ask for a room at the back if you need a very quiet room

    4
    « Clean and quiet in a good location »

    I found this hotel to be excellent for what we wanted: 1. A room for under £100 2. Quiet and clean 3. Within walking distance of the Albert Hall. 4. Near to somewhere with a good breakfast. 5. Easy walk or tube journey from Victoria. We paid £76 for a very small but perfectly adequate room with a tiny balcony and a nice outlook. It was clean and quiet, and perfectly adequate for our needs. The bed was a comfortable double, although I swear it was shorter than your average bed. I wouldn't want to stay for more than a night or so, but if you just wanted a pied a terre, it would do.The staff happily brought us an extra duvet, and the service was generally adequate. The cafe across the road does a good cooked breakfast for my husband and a good yogourt/granola compote for me, and they were more than pleased to fill up my flask for the journey home. We have stayed here before, and would stay again.

    5
    « Excellent hotel »

    We found this hotel very clean and all the staff were very helpful The Location for anybody visiting London is very good, and even though it is on the one of the main roads into London we did not hear any noise from traffic or people going past hotel

  • 5
    « Short Stay »

    A Nice comfortable hotel, close to the tube and London Sites. A Good value breakfast. Clean quite room at the rear of the hotel. If the price is right we will stay here again in September. I don't have anything else to write about this hotel, just go and book it and see for your self

    4
    « lovely clean and comfortable. »

    very convenient for exploring London ,as the tube is 2 mins from hotel, had a good nights sleep. it was a very clean and comfortable room, and very quiet. the staff were very polite and helpful.i would definatly stay here again.

    2
    « Really noisy »

    I stayed for one night on business and was allocated 109, at the front and on a very busy road. Add to that the walls are very thin and it made for a poor nights sleep. I literally felt I was on the pavement and could hear next doors conversation and television. I believe the rooms at the back are quieter. I called to complain to reception at 2300 and the gentleman offered to come up and check my window however as a lone female traveler I politely declined as I had checked all was closed myself. Overall the room is adequate with a decent shower, with some hair still left in the bathroom. Plus point is it's incredibly close to Gloucester Road.

    2
    « Basement living »

    The location of the hotel is great, just next to the subway station, but I ended up in a basement room after waiting from morning till afternoon to even have my room ready. The room is small and a bit out-dated. The wifi connection was very unstable.

    3
    « Nice value for money surprise. »

    We booked the Cromwell a month out from our trip with not many options on the table. We went in thinking that our room would be tiny and cramped / below ground. Other options in the area were also much more expensive yet didn't look like they offered much more. Contrary to our expectations however, when we checked in, our first floor street view room was very spacious and suited our needs perfectly. To add, the staff were always courteous and lovely, we felt very welcome. Being so close to Gloucester Road tube as well was a huge bonus meaning it is super easy to get around and you can save a hell of a lot of time and money transporting yourself around London. There are also good restaurants in the vicinity if you don't feel like going out too far for the evening. So for a good value hotel in the heart of London and within striking distance of Kensington, the V&A, Harrods and so close to everywhere else on the tube, it's a good option.

    1
    « A spoilt weekend »

    I regularly stay in Best Western hotels. This was probably the least successful stay I have encountered overall in a Best Western. The trip was for my fiancées birthday. I booked a quiet superior garden room. Upon arrival an unhelpful receptionist said there was no such room available that evening but we could move the next day. We spent a night in a room directly on to Cromwell Road with sirens every 30 minutes. To add insult the fan in the bathroom ran all night - the cut off switch had obviously failed. Result was a night with no real sleep - Sunday was a wash out from tiredness. While we were out on Sunday we were moved into a garden room which should have been quieter but the aircon pushed out cold air all night - so again limited sleep. The room was pleasant but there were maintenance problems - TV did not show anything except a snow storm and was not fixed 2 days later when we left. Staff were unfriendly and largely unhelpful. The breakfast room was chaos on Sunday morning - understaffed which led to long queues. After complaining long and hard I was given a refund on 1 night (the cheapest of the 3). I have since written to the General Manager on 11 December; to date there has been no reply. The location is great for the tube etc. but there is little else going for it. I would not stay there again.

    5
    « Wonderful stay at Cromwell »

    Had an excellent stay in the Cromwell Best Western over the Thanksgiving holiday. We stayed in a small room on the first floor that was complete with walk out deck. The wonderful thing about this hotel is that the sound proofing is excellent. It's a quiet area. The front desk staff is very nice and accommodating. They are quick to respond to any inquiries. During our stay there were a few issues we had with our room: lights didn't work, the towel rack didn't work, our key didn't work to the gym. They were prompt to fix what they could though, and that was nice. The hotel has a nice little bar with good prices. Also the tea and cookies in the room is a nice selection. Would definitely stay here again given the price and location. Couldn't ask for more! Had fun sitting out on our private deck in the morning. Very peaceful.

    2
    « Not the best of Best Western very below average »

    Having recently spent a few nights in the Best Western in Paris my expectations were set. However, this Best Western disappoints as it is not up to the usual Beat Western standards. Room card keys mysteriously lost their room after the third day and every day thereafter. Front desk not very helpful in resolving issue. For a breakfast, forget it and do yourself a favour, go out and enjoy a good breakfast nearby. The bread and rolls must be a few days old, impossible to eat. Rooms are tiny and if you are not used to sleeping on a double bed be prepared for some sleepless nights. It is true what they say about not being able to swing a dead cat in these rooms. A tip, book into the Crowne Plaza next door or Holiday inn across the road. What was a great trip to London is made very average by this hotel. Not up to the usual Best Western standards, come on guys, you need to do something to improve this hotel as it gives Best Western a bad name.

    2
    « Good location, needs refinement to be value for money. »

    Whilst not a terrible experience I was rather underwhelmed with my stay at the Cromwell and the value for money it offered. The hotel has good potential but initial issues with cleanliness of one of our rooms and a defect with another (we had booked three rooms), coupled with the attitude of some of the staff, such as a receptionist disputing that the room wasn't cleaned properly before checking it and a waitress putting a cup she had just dropped rim down onto the floor onto the table for use, pushed the overall experience below 'average' for this kind of hotel and price we paid. I dare say that we were unlucky based on previous reviews but good service should be consistent.

    3
    « Coupld of nights stay »

    This hotel was okay for my 4 night stay. I didnt use any of the hotel amenities as i was very busy sight seeing so cannot comment on bar, food etc. However, several things i can rate are: check in - very quick, no smile with service but that can be a standard for London hotels. I inquired about extending my stay one more night and was quoted £100 for the night. On booking.com it was quoted £75 for the same night. I didnt extend my stay(at least not at this hotel). The rooms: tiny indeed, twin beds with enough room to just slide past each bed to the window or bathroom. The bathroom was almost as big as the bedroom. No extras in bathroom, shower gel, soap, etc. But it was a comfortable room. Check out: again no smile but they did offer to take and leave my bag instead of me having to ask about leaving luggage. A plus in my mind. Overall i would stay again due to the location to tube and walking distance to several attractions.

  • 4
    « Recommended »

    Great location, close to transport & restaurants. Excellent service. Comfortable rooms and public areas. Good breakfast. Internet can be patchy depending on room location. I would recommend this hotel to friends and colleagues.

    3
    « Fairly good for the price bearing in mind it is london »

    Basement room would have been airless if there had been no air conditioning however otherwise it was good.The showeroom was adequate and clean.The breakfast was not very exciting and the scramble egg was the worst I have ever had.Staff were helpful. otherwise good

    3
    « Ideal for transport links, and for those not staying in! »

    I stayed in this hotel for 3 nights whilst in London for business. The room, although advertised as a double, was incredibly tiny - so much that the ensuite and front door hit the bed upon opening, and I hit my head on the TV trying to walk past that and the bed to the ensuite Despite this, the room had all the necessities. There was no restaurant, so I ate out, but plenty of places nearby. I did have breakfast twice, and poached eggs did seem difficult for the chef. The staff seemed a bit "put out" by any difficulties or requests. The hotel was in an excellent location, right opposite Gloucester Road Underground and so easy for Tube travel. Although I'd consider staying again, it's not the usual standard of a Best Western

    5
    « Ignore all the bad reviews!! »

    I was worried about staying here after reading some of the reviews but was pleasantly surprised! The staff are amazing and helpful. We stayed in an executive suite as there were 3 of us (2 adults and one child) and the room was plenty big enough for us. All those that have complained about the room sizes have not stayed in the executive suite!! I didn't go to London to stay in the room but could have easily stayed in there all day. The hotel is opposite the tube station (Gloucester road) which is ideal for sightseeing. We went to go to the theatre and were only two tube stops away. The breakfast room can get quite busy but we are always up early ready for the day so there was always plenty of room for us without waiting. I cannot speak highly enough of this hotel. Perfect short stay in London

    2
    « Looked great, but disappointed with details that mattered »

    Had 3 nights in an executive triple room inc breakfast.. First impression of hotel and room were lovely. Large bedroom and bathroom, with separate shower and bath. But bed was only 4.6. Sofa bed mattress so thin my daughter could feel the metal bars digging into her legs, air conditioning didn't work and when on extremely noisy. Consequently uncomfortably hot and unable to open window as on ground floor. As had a child back in room in evening to relax and watch tv. Picture so bad, it was like watching a snow scene. We reported both tv and air conditioning and was told no maintainence person was available at this time..(3 days). Breakfast was very chaotic, overfull. Poor staff struggled to cope though very polite. On Saturday, it was full and we had to wait and was finally seated at a dirty table. Half breakfast was missing, bread rolls rock hard, and when tea finally was brought to you there was no milk on table. When you got the milk, the tea was cold! At the end of the visit we mentioned all these points and disappointingly, nobody seemed to care!

    5
    « Great!! »

    Myself & my partner were looking to stay a couple nights in London over her birthday. We found this reasonably priced hotel & have no complaints. Previous reviews noted the small rooms, yes ours was small but it was fine for what we required. More importantly, the room was clean & decorated with modern furnishings that didn't look tired with over use. The staff were also helpful. We were able to leave our bags securely after check out. We didn't try their breakfast option as we thought it was a little expensive which isn't unusual. However, there are plenty of cafes & restaurants within walking distance of the hotel. Overall, the location is great as the Natural History, Science & the V&A museums plus Hyde Park & underground are right on your doorstep. Would definitely stay here again!

    4
    « Great Stay in a great location »

    Room was clean, bed comfortable, linen lovely and crisp and white. Bathroom was clean and modern. Overall, had a great 3 night stay and would recommend to anyone. Staff were helpful and we enjoyed the bar facilities each night.

    4
    « Perfect for a Quick Trip to London »

    Stayed at this hotel last week with my friend on a quick one night, two day trip from Dublin. Could not be easier to find, just a 3 minute walk from Gloucester Road tube station, which is conveniently serviced by the District and Circle Lines. We had a room with 2 twin beds, which admittedly was a very tight squeeze, but fulfilled our needs. We were lucky enough to only have backpacks, but I could see where having luggage would be tricky in this tiny room. The friendly staff offered to store our bags since we arrived early, and stored them again for us the next day after check out. Beds were extremely comfortable and bathroom was very clean. Breakfast was great for the price and the staff in the breakfast room were so lovely and friendly. The lifts were extremely small and kind of slow so we opted for the stairs. Would stay again and recommend so long as all you are looking for is a place to rest your head at night!

    3
    « Great location »

    The hotel boasts a great location and feels safe. The room offered limited space in terms of wardrobe space or space where to keep two suitcases. Due to the latter it is perhaps not ideal for long stays or stays with children. It is perfect though if you are traveling alone and just need a clean hotel in a good location for a couple of days

    1
    « Worst hotel ever »

    Rooms are offensively small! Was on a split level and I could barely stand in the room or move around and I'm only 5'4". Customer service was appalling. I asked to switch rooms because the television did not work, wifi didn't work and there were only two outlets in the room and I complained about how small it was. This was 11pm at night after a long day. I got lectured by the person at the front desk for making these complaints. Finally got switched to another room where again the television and the wifi did not work. And the remote control was disgustingly dirty. Would never stay here again.

  • 3
    « Tiny Rooms »

    This hotel is trying to do too much for its size: I have no doubt that the owners are getting a good return on their investment but at the expense of their customers. The room we were given contained a double bed and a double wardrobe but was only fit for occupancy by 1 person, which was later confirmed when I passed the adjoining room which had a single bed in it. The dining room (for breakfast) is too small for the amount of people staying at the hotel and the staff didn't cope very well when it was full. There are two lifts but again insufficient to cope with the number of people and if you walk around the place is like a rabbit warren. We didn't not enjoy the stay but found it uncomfortable and feel that unless you have a larger room it is not the place for multiple night stays.

    2
    « Very Small Rooms »

    When checking in the room was so tiny it was disgusting. On asking for a normal room we were shown to another room and it was smaller and it had no windows so not good at all. Even though we had telephoned the day before to confirm that we would get an upgrade this was not placed on our 'screen'. We eventually got a room that was a reasonable size to a normal hotel and they called this a luxury room.

    3
    « Great stay! »

    Me and my partner (21 & 22) stayed here Saturday 7th - 8th Nov. On our early arrival, our room wasn't ready until 2pm but the staff offered us to store our luggage in a locked room until we returned which was helpful. The staff seemed very friendly. When coming back to our hotel in the afternoon, our room was ready and waiting. We were on the 1st floor, room 115. There seemed to be problems with the lifts but it never bothered us as we only had 1 set of stairs to climb. Our room was very small, but cosy and very clean! To us, that is all that matters. Our room had a balcony and saying area which was nice but it was a rainy day so wasn't any use. Beds were really comfy too. We had breakfast with our booking which was also lovely. We were seated by a waiter and it was a buffet breakfast. Overall this hotel was cute, clean and close to Gloucester tube station and great value for money!

    4
    « Recent London trip »

    Location of The Cromwell was great; hotel was clean and staff were pleasant. No complaints. Garden Terrce room would have been lovely to enjoy had the weather been dry! Room compact but had everything we required for one night. Breakfast was good.

    2
    « Boxroom »

    The hotel is very well placed only 2 minutes from Gloucester Road tube station. Rooms at the back of the building are very well protected from traffic noise. The room we were given was however extremely small and the TV system poor and outdated. The staff had responded properly to my expressed need for hypo-allergenic bedding.

    2
    « Very poor customer service ... »

    No matter how many times I tell the staff in this hotel, they cannot get it right. I am allergic to feathers but have to stay in London frequently for my work with a charity. Although I tell the hotel staff ahead of time when the room is booked, remind them when I confirm the day before, & double check with housekeeping staff when I check in, they still leave items like feather-filled cushions on the bed. After a dreadful night, I wake up eyes swollen shut, banging headache and no amount of antihistamine helps. Although I try to check - it is a pain to have to dig around opening the duvet cover, sofa, cushions, pillows, to see if they have feather fillings. In any case feather is unhygienic and needlessly expensive. This hotel is one of the few within my charity's allowed price range so I guess I'll just have to suck it up.

    5
    « Nice stay, better than expected, good value »

    Room was big for London. Room for a couch and desk as well as the bed. Was very clean, if a little dated. Staff were great and location is amazing right across from Gloucester Rd station. Picadilly, Circle, and district lines made the entire city just a few minutes away, as well as right at the museums and Hyde Park with the various attractions there.

    2
    « Rabbit hutch with no view »

    We where givin a disabled room,this was not a problem and not needed but can't understand how a disabled person would enjoy the problem of climbing over the double bed to get to the other side.The bed was stuck in corner and shoved against three walls, the tea maker was low down in the cupboard and I had to put the kettle on the floor to get to boil it . The bathroom was fine but no shelf to put toiletries,one tiny shelf under sink but when you turn the tap on it hit the shelf .what idiot designed this room. Expensive for a rabbit hutch with a window with no view .

    3
    « Great location, service could be much better »

    I stayed in this hotel for 2 nights in September (travelled for work). In my opinion, the hotel has a great location - very close to tube, the area is safe even at night, lots of restaurants, bars, museums near by. The staff were friendly. The room was quite small and barely 3*. The bathroom is also very small. I booked a single room, which was quite tiny for me and my luggage. I don't know if the exact room is sold for a double occupancy, I sincerely hope not. Walls are really tiny, you can hear anything from the corridor; whenever someone else opens the door of its room, it seems like they are about to enter yours. Not the best feeling if you are a single traveller. The breakfast was average, not bad. Would probably stayed there again (for a short stay) but only for the location, since I prefer staying somewhere around Kensington while I'm in London.

    2
    « A (tiny) room without a view »

    We booked for 2 nights while visiting London and wanted a base for exploring and going to a show in the West End. We've stayed in this area before but our preferred hotel was not available so we booked here, hoping for a similar experience. Don't be fooled by the "Best Western". This hotel is independently owned and operated. On arrival we waited 10 mins in vain for someone to check us in. In the end, I complained to the barman who was reluctant to leave the bar but as there were 3 couples waiting, he sorted us our keys, etc and gave us directions to the room. No sign of any other staff. The room was TINY with less than a foot clearance on 2 sides of a queen bed and about the size of a single large suitcase on the remaining side, The door to the shower/toilet would not open/close without forcing against the side of the bed. There was a small window high up on one wall so no real opportunity to look out. While the bed was adequate and the bathroom clean, other aspects of the room could have done with a dust or vacuum. During our stay, staff were polite and helpful in so far as we were able to interact. On the second night, I complained that one of the tea cups in the room had not been changed and was dirty and they brought a clean one. I didn't mention that the water glass hadn't been changed. On our final morning, we had the Do Not Disturb sign up but the staff were vacuuming the corridor which was not a problem in itself. The repeated banging of the vacuum head against our door showed the lack of care that pervaded every aspect of our stay. Hotel is located in an excellent location with good access to museums and many local cafes plus very close to the Underground system so as a base it's situation is excellent but we won't be returning again.

  • 3
    « Good location, poor breakfast »

    Well located, reasonably priced. But TV channel selection was dreadful, most unwatchable, not simply Freeview. Avoid cooked breakfast - quality poor, not worth the high price. Overall not bad hotel for London but I have had much better individually-ordered cooked breakfasts at much cheaper places

    3
    « NOT BAD ONCE INITIAL PROBLEM WAS RESOLVED »

    On my arrival my mother and I were handed our room cards and pointed in the direction we needed to go. We were given rooms on different floors. I took the dingy room in the basement. On entering I could smell sewage which was coming from the bathroom. There was a small fly hopping around the shower cubicle and the smell appeared to be coming from the plug hole. There were large cracks in the sink. There were cups rings on the bedside table and the remote control for tv was sticky and filthy. We went out for the afternoon and I hoped the smell would have diminished by the time I returned. When I returned the smell was much worse and there were more flies hoping around the shower plug hole. On lifting the filthy room telephone handset I found a pubic hair underneath. When I explained the issues to the receptionist there was silence....I repeated my self and asked her to come and take a look. When she arrived she just stood in the bathroom she just stood there looking at me and shook her shoulders. I asked her for another room twice and she finally said if I packed my bags by 11am the following morning she would find me another room. I spent a sleepless night in a filthy smelly room. The following morning I had to leave my luggage in the reception area nd was shown a room which the occupants had left and had not yet been cleaned. I accepted this room and ws told they would put my bags in when it had been cleaned. The three remaining nights were satisfactory. The breakfast staff were very hard working, helpful and cheerful and the breakfast was very fresh and plentiful. The tea and coffee were of poor quality though. I did not see any of the stressed reception staff smile once.

    5
    « Cheap but Value for Money »

    The Cromwell Hotel was exactly what I wanted. Fairly cheap, clean, modern, polite staff, comfortable bed, good en suite shower/toilet facility. Nice English Breakfast in a clean breakfast room. Also it was within easy walking distance to the Royal Albert Hall where I was attending the National Brass Band Championships. I arrived very early at 8.30am on a Saturday morning when my check in time was 2pm. I asked if my room was available and the girl on reception very kindly found me a room and so I was able to unpack my suitcase before I set off for the RAH. All this for no extra charge! If I hadn't been able to do this, I realise there is a left luggage facility at The Cromwell, so there would not have been a problem. Before I booked The Cromwell, I read some of the reviews on Trip Advisor. Some of the negative reviews must have been left by over fussy people (You know the type!) who want 'The Savoy' quality for a budget price. I will DEFINITELY be staying again and will recommend The Cromwell to friends.

    3
    « Just an average hotel in London »

    First impression was terrible: it took more than 20 minutes to check-in; there were around 6 persons ahead of me and just one person to perform the check-in (even if there are to computers at the reception....) The room is fair for a 3 star hotel in London: clean, bed was ok, with a reasonable secretary to work. The window had no view at all !! Bathroom was small but clean. In the morning the room had some noises (water,...) . Internet work well. The breakfast is week: not many option and terrible bread. The hotel location is good: the area is nice and it is 3 minutes walk from the Metro station. In resume, not the best option but an be an alternative option for the high hotel prices that you have in London.

    2
    « never again »

    Shower hose thick with soap scum when we checked in. The only food served at the hotel is nachos. When we ordered them, he had to ask how to make them and we were asked if they came with cheese!! When we waited half an hour for them, i asked where they were and was told he was getting the ingredients at the supermarket! It was the only thing on the menu . How hard is it? When i ordered a coffee to keep me awake while we waited as I saw a coffee machine at the bar, I was told the coffee is so bad she wouldnt make it. Our sheets had holes in them. The only plus was the staff were friendly, and 5 minute walk to the museums in kensington. But overall not worth the extra we paid to stay central.

    4
    « Totally Satisfactory »

    We stayed here for one night before a cruise and it was economical and comfortable. Our room was surprisingly big (we booked a double). Very clean. Check in and check out were very easy. Breakfast is not included, but worth the extra fee.

    4
    « Decent option for a business trip »

    As a connoisseur of business hotels in the Cromwell Road/Earl's Court area, I can safely say this is one of the better Best Western offerings in the area. Decor is pretty fresh and rooms are clean and generally better sized than some others in the area (i.e. you don't have to be a contortionist to fit into the bathroom). Front-desk service is brisk and efficient. Breakfast is pretty standard, although the breakfast room itself lacks atmosphere and the tables are pretty tightly squeezed in. Location is very handy - just a couple of minutes' walk from Gloucester Road tube, with easy access to Victoria and central London.

    4
    « Great location and very helpful staff »

    We stayed for 3 nights in September 2015, the purpose of our trip was the David Gilmour concert at the Royal Albert Hall. The Cromwell is is an excellent location, it is within easy walking distance to the RAH and almost opposite the Gloucester Road tube which gives fantastic access to central London. The staff were very helpful and friendly, our tariff included breakfast which we thought was good. We got a good advanced booking rate Our room was small and on the 4th (top) floor and an out of order lift did mean a climb of about 100 stairs on one day but we would definitely stay again

    2
    « Great location- not much else »

    Room was TINY, literally could not fit 2 suitcases through the door and no room to place them on the floor anywhere. Bed extremely uncomfortable, breakfast was shocking. Apart from the good location I would not stay here again

    4
    « Good hotel in an excellent area »

    My husband and I stayed for 3 nights. Hotel room was small but comfortable. Staff was helpful, even if they didn't know the answer, they would search the internet. The location is the main attraction, close to museums, many restaurants/pubs.

  • 4
    « Great location »

    Stayed here overnight for a gig at royal Albert Hall. Rooms were clean and well equipped. Rooms wasn't massive but adequate for me and my wife. Lovely staff, very helpful. The location is great with Hyde Park and museums in East reach. Overall a pleasant stay.

 

Getting to the hotel ...

All directions
·From: Exit M1. Take M25 towards Heathrow, exit at Junction 15 and take M4 towards London. Then continue straight onto A4 until you pass the Cromwell Hospital, the BEST WESTERN The Cromwell is approximately one half mile past the hospital on the left. Opposite of Waitrose.