BEST WESTERN Palm Hotel,  Londres

3.5/5  - based on 720 guest reviews.
64-76 Hendon Way, NW2 2NL, London, Great Britain - See map
+44 208 455 5220 +44 208 455 4744

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Safe deposit box
    Safe deposit box
TripAdvisor Traveler Rating
based on 726 traveler reviews
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The BEST WESTERN Palm Hotel in London offers capital convenience for business and leisure guests alike. Situated on the A41, just minutes from the North Circular and M1, you'll also be moments away from The Golders Green tube station for quick trips to see the many famous tourist attractions like Buckingham Palace and The London Eye. Or if you prefer, Camden Town, Wembley Stadium, Wembley Arena and Lords Cricket Ground. We're also just a half hour from Kings Cross/St Pancras station, so you can see the sights of the southeast too. The hotel has stacks of style having recently been renovated, and you can take your pick from 101 modern and spacious guest bedrooms, all elegantly decorated in natural colors with walnut furniture, en-suite bathroom with luxury walk-in shower, complimentary toiletries, comfortable bed, spacious work desk, complimentary high-speed Internet access, and wall mounted Freeview LCD TV. Our two large function suites and restaurant (available Monday - Thursday) are wonderful too! Enjoy your stay. Complimentary onsite parking (35 spaces) available on a fist come first served basis. Nearest local residential area parking restrictions, Monday to Sunday 1pm until 8pm, charges apply.

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Room 1

Guest reviews


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based on 726 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
204
Verygood
 
297
Medium
 
113
Poor
 
58
Horrible
 
54
Business Business 111
Couples Couples 270
Family Family 147
Friends getaway Friends getaway 105
Solo travel Solo travel 16
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Palm Hotel,Londres
  • 4
    « Good value friendly hotel »

    Have stayed here before n rated it higher. (This time stayed here with wife as well who dropped rating by one star because of location) Is on bus route but not tube station. However hotel did arrange taxi to take us to eat at delissarie in Golders Green n they were efficient n cheap - only £8. Room good size n beds comfy. Staff very friendly n efficient. Limited parking - first come first served basis n if none left then on street parking is limited to 3 hours at a time between certain date time hours n charged accordingly. Get there early! English breakfast good but they had run out of some stuff when we got down (half an hour before end) again staff were good - not only sorted it but compensated for it financially - can't say fairer than that! Don't opt for continental unless u just want sweet stuff. All in all pleasant stay n would stay again.

    4
    « Trip to London »

    Nice hotel incl. the room with free Wi-Fi. Buffet breakfasts were OK but poor choice of bakery products and of ham/salami & cheese. Convenient bus stop by the hotel for direct travels to the center of London.

    5
    « Don't listen to the poor reviews! »

    I've been staying here for 2 years, mostly a few times per month. Staff are lovely, greet you in and out. Ideal location to get into the centre. 15 min walk to Golders Green, 15 mins and your in London centre. Love staying here

    5
    « I've stayed that many times now the staff know my name »

    I love this hotel ideal for travelling into London center and if you like a walk there a few pubs and easy to get to places to eat, I stayed last night i'm here for three nights so for a change instead of eating here every night i walked about a mile to the local Wetherspoons The Beaten Docket it wasn't food like they serve here but a change is as good as a rest so they say. We now book our rooms through Yan which makes it so easy she is ace. Thanks to all the staff for being so professional....

    1
    « Mr presley »

    This motel is overpriced.rooms were very dusty.food ive eaten better in burger king.staff very insulting at times.never again.parking rediculous.big car park at the rear but they wont let you park in it.if you have a nice car like mine.you would expect a lock up car park as advertised.not expecting people to park in the street when they have ample parking at the rear .totally disapointed.i couldnt put my family through that again.

    4
    « 50th birthday stay »

    The room was a very good size,very clean and good facilities.Fantastic shower big enough for two.Good location but a little far from town if you don't have a car and don't want to use the tube or buses.Friendly staff ,a great stay.would go back again.

    5
    « Anniversary Weekend »

    Stayed here for one night with friends for our anniversary weekend. Second stay at this hotel. Great location with secure parking, 10-15 minute walk to Golders Green tube station in central London within 10 mins. Hotel rooms spottlessly clean, bathrooms spacious. Excellent choice for breakfast something to please even the fussiest eaters. Already pre-booked for next year for anniversary. Highly recommended

    5
    « Another excellent stay. »

    My wife and I stayed here for a one night stay on a Thursday night in late October.This was our second stay here this year and our fifth stay overall.We choose this hotel again based on location,comfort and reliability of the standards we have always received here.We arrived and parked in the secure car park at the back of the hotel.Check in was quick and efficient once again.The room was large and very clean.Beds are a very personal choice but for us,they are the most comfortable we have ever had in any hotel we have visited.Breakfast was again very nice with a large selection.Checkout was quick and efficient as always.Would we recommend this hotel ? Certainly.Will we return... Without adout.( p.s check out their prices,extremely competitive).

    5
    « Great location with secure parking »

    Stayed at this hotel several times now and we always get a comfortable nights rest. Staff and friendly and helpful. Extremely easy to get to from M1 without queuing for hours (just over 2 miles from M1) bus around the corner to Golders Green tube. We will be staying again!

    4
    « Good Stop-Over Business »

    Good stop-over for business, Found the Best Western Palm Hotel via Hotels.com. Great Restaurant with a good selection of a la carte or set menu choices. Nice comfortable room to a high standard with a real walk-in shower, I had a room at the front onto a dual carriageway, which when curtains were drawn wouldn't know was there. I will make the Palm Hotel my first choice for booking when in near by Golders Green a pleasant 15 minute walk. I don't know about parking although it looked full all the time.

  • 4
    « Comfortable overnight stay »

    Stayed here for one night. Did not bring car as parking said it be limited,but would have been able to park. Large room. Good breakfast lots of choice. Obliging staff. Quite a walk uphill to tube, especially if you have cases. Had 2nd floor room, so not disturbed by traffic noise from busy road.

    4
    « Theatre break weekend »

    Stayed at the Best Western Palm Hotel for two nights as part of a Theatre Break booking. Reception inviting and efficient booking in, was a little concerned when we were given the room next to the bar, facing the main road, I thought no sleep for us but this was not the case, no noise even on the Friday night when there was a party/function. Breakfast was good for choice and quality, there was one part used jar of jam on our table one morning but this was put right on request. We did use the restaurant in the evening for one meal and again the choice and value for money was good. For getting into the city centre it was quite a walk to the tube station uphill but the trip into Tottenham Court Road for the theatre and Waterloo for the London Eye was quick and easy. I would definitely use this hotel again on any future theatre trips.

    4
    « Pleasantly surprised! »

    I recently stayed at the Palm Hotel on a mini break with my partner. The hotel was very clean and comfortable. The room was adequate and warm. We ate in the restaurant which was good value for money and tasty food and all the staff were very polite and helpful. The purpose of our stay was to do some sight seeing in the centre of London which was easily achieved through a short bus ride to Golders Green and then the tube. Car parking was not a problem and we were allowed to leave our car at the hotel for all of our visit. I would definitely stay here again. Thank you to all the staff.

    4
    « A clean, updated, generic Best Western »

    The Palm Best Western is a clean and nicely, if spartan, updated hotel that does serve its purpose. The rooms are clean, the furniture for now relatively new, the towels are large and thick, the breakfast is nice, the staff very friendly and helpful.....to sum up, a nice place to spend a few nights . Now for the minus: It is quite a long way from Golders Green station, it is right on the Hendon Way HIGHWAY, and you need transport to go anywhere. Because of the distance from the tube, and the ever present need to get buses I am not sure if I would stay again. Perhaps they need to run a courtesy bus to the staion, that would really help!!

    4
    « Nice but noisy road »

    Lovely place spoilt but noisy road. A1M was right by our window. It was like having a racing track in our hotel room. I had to sleep with headphones on. Has a free gym and WiFi. Spotless and modern. There is also a fridge. Had issues with remote not working. Bed a little small for two. Stayed in 009.

    3
    « Good hotel but needs some work »

    The breakfast was generally very good, but on some days the staff seemed overwhelmed and the food plates were empty. However, staff showed up pretty quickly and things got rolling. The breakfast food was fine when things worked and the evening restaurant was ok, except when on one day we showed up at 6:05 pm (opening at 6:00 pm) and were turned back because the staff were still eating. This is not acceptable and my spouse refused to eat in the restaurant after that.

    4
    « Family celebration in the capital! »

    We visited The Plam Best Western for a family celebration. The welcome at reception was lovely and our check in was informative and friendly. We had 2 nice rooms on the second floor. They were very clean and modern with all you could expect from a reasonably priced hotel.There is a nice bar area. The staff even opened the bar late on our return from an engagement celebration. I would recommend this hotel as a base for a short stay in London!

    3
    « Easy access to work site »

    The hotel is ok , parking is a nightmare , first come first served but you get blocked in and have to wait for people to move in the morning , not good if you need to be somewhere by a specific time Also the hotel to boiling hot , air con in room is noisy, so didn't use it Breakfast was good, staff helpfully and friendly

    1
    « Disappointing »

    I stayed there 3 nights and I had to change the room 3 times. In the first room, the shower didn't work. The light stopped working twice. And last night there was an annoying noise and it wasn't solved. I told them I wanted views to the road and none of them were there.

    5
    « Great quality. Great staff. »

    This hotel is great, the staff were really helpful when we requested another room. On our first night we had a decent sized three bed room (double and single) and a lovely bathroom, although the water ran a little slowly. The double bed was two singles together and single duvets overlapping which was a bit awkward, we felt really far apart from each other. Our only complaint was the noise from above as our room was below a corridor so on the second night we were moved to the second floor which had a proper double bed and a shower room which was just perfect. Nice and quiet. Very easy to get to from the motorway.

  • 3
    « Weekend Break »

    This was our second visit to the Palm Hotel. The room was clean and well prepared, only fault, could have supplied biscuits along with the tea/coffee making facilities. Especially as hotel is rated 4*. The real let down was the restaurant. First night we had to wait well over half an hour for our order, staff said that there was a function in another function room, so surely more staff should have been at hand. Breakfast was total chaos, again too few staff for demand of hotel guests. Staff (4) were attempting to keep ahead of demand, clearing tables & resetting them. Keeping food on buffet available, as well as attempting keeping guests supplied with drinks and toast. This was a bit of a disappointment after our first visit.

    2
    « Weird »

    Despite some bad reviews, I booked because of the good price including breakfast, and I was hoping to be proved wrong. However, our one night stay was quite strange; luckily we have a sense of humour. We were directed to our room which was on the ground floor, down a corridor which had a funny odour. Our room was small but clean and comfortable. So far so good. When we arrived back from our evening out at about 11:30pm, there was a medical emergency in the room next door to ours (which obviously couldn't be helped) but meant that we were unable to access our room. The staff were helpful and allowed us access through a fire door at the opposite end of the corridor. On arrival back to the room, we went to bed and were aware of the noise of a generator/fan/boiler which we hadn't noticed earlier on. Luckily we were both really tired so went to sleep, but we both woke up in the night and the noise was still there. We both had a disturbed night's sleep. There was also an awful lot of noise made by other guests in the corridor which went on for most of the night. The following morning, I went to reception to ask for some more milk and teabags (which we had previously asked for the night before) and the receptionist looked unamused and told me I'd have to go into the restaurant myself to get them. Breakfast was okay, the staff were attentive; in one case, a member of staff was rather over-attentive as he asked me for my telephone number. Not something I was expecting when we were just trying to enjoy our breakfast. The noise was still going on in our room when we got back from breakfast and WS were happy to check out. We were asked how our stay was by the chap at reception, but when we provided our feedback we didn't get any more than a shrug of his shoulders. We probably wouldn't stay here again.

    5
    « Amazing staff, lovely room »

    The room was as expected for a London 'budget' hotel. The rooms were very clean, airy with the ability to open the windows (always a bonus). We were able to control the temperature of the room. The bathroom although quite small, was immaculately clean and the showers were both well maintained. There was a bus stop more or less outside the door. The breakfast was lovely and we were waited on with exquisite service. I would definitely stay again.

    2
    « Very Poor Management »

    The staff have very little knowledge about running a hotel and even lie to your face. While staying here the parking is limited and while is was there I vacated a space and on my return it had reserved for guests on it. I tried to gain access and the staff then told me it was for the disabled? I said that I had been parked there previously but to no avail. I soon found out their scam as in the morning a member of staff parked there. Dishonesty is poor trait.

    5
    « Good service, clean rooms, friendly staff »

    We (Ricardo and Niels) had a great time at Best Western Palm Hotel. The hotel has an excellent service, clean rooms, friendly staff, free Wi-Fi and television. We went to SIGNAL London 2016 and it was easy to get on a bus to get there. We'd like to thank the girl at the desk for explaining how to travel in London. 2 nights in London was a little short but we'll come back.

    1
    « Wedding »

    We had our wedding in the Hamsted suite. It was terrible nothing went according to Plan!! When we went to cut our wedding cake there wore no forks or a plate to feed each other. When it was time to cut the cake for our guests no one provided any spoons or tissues the staff wore all over the place.

    4
    « Lovely »

    Hotel on arrival looked fine, staff were very welcoming and we was provided with our key cards. On entering room first impressions were great. Room was spacious and beautiful we were on the back so had no noise from traffic. Only problem we had was the shower and we couldn't get it to cool down but they sent someone up within 5 minutes and a solution was offered immediately. We decided to have our breakfast at the hotel and it was lovely too. So all in all a great stay and I struggled to see why there were bad reviews

    2
    « Lovely web site - Fawlty Towers in reality. »

    We booked two rooms for a weekend stay. We had read earlier reviews and noted that there were a couple of 'noisy' rooms to be avoided. When we arrived there was only one person on reception, who started to check us in, but stopped at every moment to answer phones, leave the desk and run errands, and eventually get back to us. And you guessed it, we were allocated the noisy rooms, which with two adults and a 7yr old sharing the room was unacceptable. Why would a hotel plan to put their family rooms in the loudest part of the hotel above the noise of wedding parties etc. . Once we sorted that out we got our keys and my elder daughters twin room, 225 had a very bad odour which was very unpleasant. We decided to have a drink at the bar ( around 3 pm) before we set off for our evening out. Again only one person was serving, and it took forever After we returned from our night out, the bar was much busier due to a wedding. Which I have no objections to. Except it was still the same single employee, with a very long queue throughout the bar. The next morning what looked like a lovely modern shower, failed dismally, even stopping flowing at all at one point. When I mentioned this to the check out they said they knew it was an issue and did I wish to re-shower in a downstairs room...? All in all, nice clean hotel, but with some rather quirky service, so would look for an alternative next time.

    2
    « I was left in anger and disbelief »

    Good rooms, Spacious bathroom, Staff seemed as if they didn't want to help Clean Shocking parking Far from the city centre Well I came to this hotel to stay for ONE night as I was going to the Impractical Jokers show at The Forum. In all honesty the hotel room was good with a comfortable bed, Sky TV and a roof window. However the halls are too narrow and made me feel pretty claustrophobic. Anyway, the parking is absolutely shocking it was packed inside the car park and I parked on the street during the day but once I got back from the show there was no street spaces available. I parked by the front of the hotel and when I came out in the morning I found someone had hit my car and drove away without leaving a note - however because I care a lot about my car I parked dead in front of the CCTV camera because this has happened to me before. Also just to note a bike was parked with its wheel touching my rims which I was fuming about. I alerted the staff in the reception who said hey would check the CCTV to find out who hit the car. They never got back to me so I called them and they lied to me saying they couldn't see any car - the CCTV camera was dead next to my car and directed in an angle which could see anybody coming or going past my car. I feel as if the hotel staff knew it was a loyal customer and decided to not tell me so it wouldn't upset them. Ended up costing me a lot of money and I was very distressed with the whole ordeal. This may be seen as an unfair rating but based on my experience this is what I believe it deserves.

    4
    « Nice hotel, a bit far out from London centre. »

    Hotel clean. Rooms well equipped for what we needed. Shower room clean. Downside - had asked for a double room actually it was twin beds pushed together, which wouldn't have been too bad if the bedding was a double, but we had single bottom sheets and two single duvets. Hence laying in the centre of the bed was impossible!!

  • 1
    « Avoid »

    Considering our rooms were booked nearly 12 months in advance, our friends room had bn given to another party. We had come down for a concert at Wembley n really didn't have time to be messed about. Staff very complacent about this, nor in any particular hurry to sort. A free drink was offered for us in the bar this is poor compensation for such poor service. Room finally sorted. Water pressure in shower, very poor and we were told that's because everyone is showering at the same time, really!!!! Breakfast a shambles, had to constantly ask for service. Was served hot bread for toast n had to wait so long for sauces, replacement buffet items was a real joke!! Staffing numbers wasn't the problem at breakfast, there were plenty of staff. But what is apparent at this hotel is lack of clear management guidance and poor staff training

    5
    « excellent stay »

    stayed here when we came to London to see Billy Joel, the hotel added to our fantastic weekend the hotel was very clean the breakfast was good in the morning our room was very nice and the bar was ok maybe a bit slow

    2
    « Disappointing »

    My husband and I stayed at the hotel at the weekend when attending a concert at Wembley Stadium. This was to celebrate our 1st wedding anniversary and reviews for the hotel were positive. We were told that the car park was first come, first served but on arrival, the parking situation was shocking. We were allowed to check in a little earlier as our room was ready and the room seemed adequate until we opened the curtains to find our view was of the air conditioning units. We decided to order some room service before we left for the concert. The menu clearly stated that the service was available between 12 noon and 9.30pm. After 3 attempts we made an order that didn't turn up and we were then told by reception that we could only order food from the 24 hour menu as there was a function on for 140 guests! We ordered again, they got that wrong and were given the same answer again when they brought up 2 plates of food that we hadn't ordered. The next morning, the shower also did not work properly. Breakfast was included but nothing spectacular. The only positive is that the hotel is in a good location for access into London with a regular bus service nearby to access the tube.

    2
    « Best it was not »

    I have stayed in many of the best western hotels over time but this one led a lot to be desired initially a very helpful gentleman helped with my case ++ room was fine but road is busy and noisy if you want fresh air not air con . I know the usual routine etc but for breakfast 2 young people just hung around no explanation just asked for room number I had to ask for coffee and toast and preference of eggs veg option they didn't ask and incidentally what benefits do you get as a gold member clearly none !!!!!

    3
    « Don't stay in room 147 »

    Stayed here for 1 night for a function. Lovely welcome and were put in new part of hotel. The room was perfectly adequately fitted. Shower had rain head and hose, but the hose holder was broken. The mirror in bathroom had only 1/3 of lights working. Talking about lights, the light in the room is very poor, so not great if have to put makeup on. Towels large and fluffy, and water pressure great. Beds large and comfy, but you won't get any sleep. There is an extractor duct outside the window and operated when the kitchen was in operation. Also, there is a door to the corridor outside the room and the closer is extremely poor. This resulted in the door forcefully banging all night when other residents used it. After a poor night sleep, breakfast was very acceptable, they even had a waffle maker. Check out was also efficient and friendly. I did report the door closer and the duct, but check before you unpack.

    3
    « Acceptable. Just »

    We were staying at the hotel for a family function being held within the hotel that night. On arrival the reception staff were very efficient and helpful. Our room, which was on the first floor with no lift/elevator access as it was in the new part, was large enough with good aircon and plenty of storage space for a night or even a week. The shower/toilet was an acceptable size but there was a bit of a smell which may have been the drains? Didn't notice it later so it may have been taken care off, or it may just of went away? Would point out that outside our room (146) window were vents and ducting etc possibly for the aircon, and made a bit of a noise as whatever they were used for kept kicking in at random times during the night. The hotel itself, had nothing to do with the function being held in one of their function rooms, but the space was absolutely more than acceptable. Breakfast was what you would expect with various hot and cold foods, cereals & juices. Checking out was simple and the reception staff organised taxis for us with no issue and we were charged what I though was a more than agreeable £16:00 for our journey to Kings Cross station. The hotel is relatively close to Cricklewood train station, Brent Cross shopping centre and a trip away to Camden and ideal for functions. They also have up to date keep fit facilities for those of you not staying there to enjoy yourselves! One point - very limited parking facilities.

    3
    « Decent enough hotel, shame about the parking »

    The hotel itself was furnished to a high level, for me it felt a little deceptive with the size of the building. The service was pleasant and the location was ideal to catch most routes (I caught the train). The hotel itself was fine, I even liked the toiletries! The downside with this hotel was the parking, as I was under the impression that there was parking at the hotel however this wasn't clearly signed and most of the time I had to search for a street parking spot. When I found out where the parking was, there were only 10 spaces of which all used.

    5
    « Room Tip »

    Lovely hotel, lovely staff. There was a wedding/party on so a bit noisy one eve however apart from that very good. The view from our room was of the air conditioning units on the outside of the building so not the best.

    5
    « London accessability »

    Good location on bus routes for central London.bus to Marble Arch stops 2 minutes walk from hotel. Well fitted and comfortable rooms Excellent breakfast Very obliging staff in all areas Car park very useful if you are lucky enough to find a space

    5
    « Very very friendly. Extremley helpful. »

    So nice. Staff excellent. Very clean. Would visit again.The bar staff in evening are lovely. Nothing is too much trouble. Reception brilliant. Tube shut on one of the days we were there. They informed us , which bus to get, and what time. Couldn't be more helpful.

  • 4
    « Great Budget Hotel »

    My family of 3 stayed for 3 nights the staff were lovely the breakfast was amazing and the rooms were just as the pictures look like on the website. We booked through a comparison / booking website and were told we had only booked a double a room when there was three of us staying 2 x adult and 1 x child and there would be a charge to upgrade to a family room. The staff were very nice and explained the comparison / booking website had been misleading customers and expecting the hotel to do a free upgrade. So what out when you book and don't make my mistake I thought if you booked for 3 you would get 3 beds. The hotel is a 20 minute walk to the northern line and we could get the west end and the South bank in 10 to 15 mins. I would recommend the hotel and family trip to London

    5
    « Loved it »

    I stayed here for two nights with my husband when we were attending an event at Wembley. The hotel was in a very good location, not far from the Golders Green underground and also close to a bus stop. The staff at the hotel were very friendly and let us go up to our room earlier because it was ready, I thought this was nice of them. The room was very modern, I really liked the bathroom it was beautiful. The beds were very comfortable and the room had plenty of space. The price was pretty reasonable also. I would definitely recommend this place to others and I would return here.

    4
    « Helpful friendly hotel »

    Arrived late evening and the place was buzzing with a wedding reception Staff helpful sorted us a room away from the noise They even found a charging lead for our phone which we had forgotten Breakfast busy but attentive and polite staff dealt with all the people in quick manner

    5
    « Great hotel »

    Stayed here for 1 night last September as I had to stop over from a visit from the roundhouse. Hotel was quite a while from the roundhouse which I never took into account (my own fault) anyway the hotel was really nicely decorated on the inside and the rooms where quite big, beds comfy and very clean. Even though it is on a road there was no noise which is good. This hotel is very good for the money you pay. Would visit again.

    4
    « Excellent »

    Just back from 3 nights at the Best Western Palm Hotel. The room, the food and the staff all deserve full marks. We do not have anything negative to say. We had breakfast each morning, and enjoyed it. Thank you to the receptionist who helped us out on Saturday morning with our boarding passes.

    5
    « Good location and really friendly staff »

    Its a really nice hotel, our room was clean and quite. The second best thing about the place is parking, we left our car in the parking and took the bus to oxford street, really convinient and handy location if your are driving.

    5
    « Fabulous Place Great Staff »

    On arrival was met with a smile & greeting in lovely surroundings. The room was lovely, & had all we needed with coffee & tea facilities,a modern bathroom & really comfy bed. Even though the room was facing the main road there was no disturbance whatsoever & the maids were in every day. The restaurant had a lovely set up & the staff were friendly & helpful & the 3 course Dinner we had was outstanding with a lovely choice on the menu & breakfast too had a nice variety. Also available was a spacious bar area with pleasant atmosphere . Again I cant speak highly enough of this hotel & of the lovely friendly & helpful staff on duty. I would recommend the Palm to anybody wishing to have a comfortable enjoyable stay un London, & I look forward to booking here again soon !!! Thank you for looking after us !!! Paul & Tania Baston

    5
    « Weekend stay fabulous! »

    I stayed here with my two daughters for the weekend as we had a football match to go to at Wembley. We stayed in a triple room it was spacious & clean, there was a fridge, kettle & hairdryer. All complimentary toiletries in the bathroom which was also cleaned every day & bedding, towels changed too. The staff were very welcoming, polite & always happy to help. There was a car park to the front & rear where we parked free of charge. There's also free wifi in the hotel though it was rather slow speeds. We ate once in the hotel restaurant & it was ok, much cheaper to eat out. But overall we really enjoyed our stay & would most definitely stay here again. Thank you BW Palm hotel for a wonderful stay for me & my family.

    4
    « renovated hotel easy transport into london »

    Stayed March 2016 in a twin room. evidence of recent renovation made the room comfortable. Modern amenities, fridge in the room. Well heated. Bus stop out the front that will take you into Marble Arch (going past major shopping centres and Lords Cricket Ground). Train station at Golders Green - great to get to Camden Lock. A nice place to stay if you don't want to stay in the city.

    4
    « Decent and comfortable »

    Good hotel. Good size Clean rooms we stayed in a triple room with comfortable beds. Breakfast was good. Sky tv included. Staff friendly and helpfull. Would stay again. Unlike some reviews we had no traffic noise. Car parking is limited. Bus service very near and tube 20 min walk.

  • 1
    « Hugely disappointing, noisy, weak showers and rude staff »

    Parking here is diabolical. Staff are unfriendly. We got brought wrong drinks to our room with not so much as an apology and staff knocking on our door 3 or 4 times to make things worse. The receptionist was aggressive and rude about the whole thing. The bar is very very very slow and over priced. The corridors are dangerous with dark areas and steps just outside doors which are easy to fall down. The showers are terrible with no power. Beds are very saggy. The noise from the A406 is aweful. Shame because we stay in the area a lot on business and the hotel has been okayish in the past but things have really gone bad here. Stay away!!!

    3
    « Very noisy »

    Stayed here 30/07/16 to 01/08/16 room 009 at front of hotel very noisy due to busy main road .room was fine bed OK and staff very pleasant .meals expensive and limited choice .will stay here again but will need room at back

    4
    « Hen do »

    Overall pleasant experience our first room smelt badly of drainage the staff working were very accommodating and promptly changed our room to a much better smelling room. Sky box in room decent size shower and clean room. Overall good experience

    2
    « Not a pleasant experience »

    Room was like an oven when we opened the door , very small room, booked a twin they were pushed together as no room for a space between , ordered room service, processed ham on stale bread , i didnt eat them, breakfast wasnt enjoyable, sent away from restaurant as no tables, when we were asked to go back there was no table ! so put us at a dirty table , which i had to asked to be cleaned as there was jam covering half of it , there was an atmosphere, a couple of the young girls snapped at each other and one of them pulled her face behind a customers back, they didnt have a smile between them, had to ask where things were, no tea, coffee, milk, cheese it felt like you were putting them out by asking for something i asked for white toast got brown and it was just toasted on one side, in the evening the bar was unattended and i waited several minutes to pay £5 for a bottle of coke !!! i had to have the right money as the til wasnt in , when i told the receptionist about the issues , they offered a discount on my next stay, i declined as i would not return there , he said they were trying really hard in the restaurant because of what had happened the week before , i dont know what that was but if that was them trying god knows how bad it was before , the hotel is situated on a very busy 6 lane road and when we finally managed to get to sleep on the very thin mattresses we were woken often by traffic, fortunately we were only there for 2 nights .

    4
    « over night for a gig »

    we travel to London about once a year for one thing or another. we enjoy staying on the outskirts on the city and using the tube. all part of the big adventure. we found palm hotel due to finances (our usual stay was far to expensive) but we will be using it again. First the parking is a first come first serve. The reception staff were amazingly friendly and helpful. The room comfortable and clean and more than enough for our one night stay. Its a pleasant good 15 min walk to the tube and bus station but there are regular buses to said station from just round the corner. The bar in the hotel was still open after midnight on a Sunday which was a nice surprise . we have said we would use it again

    4
    « Decent hotel in a handy location »

    Stayed here with my son for three days whilst exploring London in July. Good sized room and decent breakfast. A bit of a walk to the nearest tube station but buses stop right outside the hotel. Recommended.

    4
    « Comfortable stay with easy access into London »

    We were very disappointed on arrival that the room we were offered was not of the standard I expected following communication with the hotel prior to arrival. Have to add that the head of housekeeping handled the issue professionally and efficiently and found an alternative room. We were warned that this would be above the function room and a birthday party was on and would be loud until midnight. We accepted this and were very happy with the large airy room, comfortable sofa and sky TV. The housekeeping team came in every day and the cleanliness was of a very good standard. We were there for seven days and ate evening meals in the restaurant twice. The set menu is adequate though slightly high priced to what I would normally expect to pay - but it is London so not surprised. Breakfast has an excellent selection of food but the disorganised service leaves a lot to be desired. It is not for the lack of trying by the young staff, it is just poor management organisation. If they asked what drinks you wanted as you were shown to your table there would be no need to chase staff around the room trying to get your order in. If you want fried, boiled or poached eggs you have to ask the waiting on staff - easier said then done sometimes!! The hotel is on a busy arterial road into London though we were roomed in the back so no noise issue - don't know how it would affect those roomed at the front. Excellent bus service within 400 yards of the hotel into and out of Central London with easy links to several tube stations. Would I stay again - yes. Was it good value - yes.

    5
    « Great weekend away »

    Good hotel. Excellent service. Food also very reasonable. Especially the evening set menu. Only fault was at breakfast on Sunday. Due to having a full sitting for breakfast we unfortunately didn't get a hot drink despite asking. But not a problem as tea/ coffee facilities in our room

    3
    « Good location and easy to get to »

    We stayed in June for a concert at Wembley Stadium. We needed to get a bus (outside) and a couple of stops on the tube to get to Wembley. We arrived at the hotel at midday and were able to park our car within. Staff also allowed us to book in early. The room was clean and tidy with Sky TV. Shower and bathroom facilities nice. Unfortunately the hotel was quite noisy and personally I found the bed uncomfortable (too soft). On the Sunday we found it quite stressful in and around the breakfast / reception area. There was no pressure in the showers affecting the whole hotel and people were complaining. In the dining area they seemed understaffed. We had to ask twice for coffee and the food was not replenished quickly enough. People were complaining, we decided to eat and check out fairly quickly. All in all good value and good location, could be better though.

    4
    « Thank you to staff of this hotel »

    Me and my sister stayed in this hotel in the end of June for a one week and we both loved this quite and welcome hotel room service and breakfast was nice. Staff of this hotel is very helpful with smiley faces. The nearest bass stop is in 2 min. walk from hotel and its take you in the center of London in 20 min or 5 min in the nearest tube station. Only one complain was shower on the morning doesn't have enough pleasure.(We had room on the second floor. Maybe it was the reason ),but if we come back to visit London ill choose this hotel again

  • 4
    « Wembley Stadium stay »

    Stayed here for Beyonce at Wembley. Great location as just off the M1 and had lots of parking available. Really close to Wembley and very convenient. Great value at only £75 for a triple room (we did book well in advance)!!!! Staff on reception were okay. Didnt really pay much attention, chatting amongst themselves. Room itself wasvery nice. Very spacious and clean. Only issue we had was that there was hardly any water in the morning, the pressure was so low we couldnt shower. On check out, the reception did apologise.

    4
    « nice place »

    during our entire stay we were treated with great respect and smiles and happiness. Sadly, it seems that hotels in the uk do not provide washcloths, so bring your own. their were no restaurants very close and the bus and train station were a mile away. you had to purchase a pass to use the bus or train, cash not accepted.

    4
    « Clean rooms, friendly staff »

    When we arrived at the hotel the staff were very friendly and eager to help. After a complimentary upgrade, the rooms were modern, clean and spacious. Just make certain that you get to breakfast early

    3
    « Okay »

    The hotel was okay. Breakfast was £12.50 per person per night which we thought was rather steep! We weren't offered tea or coffee but we assume that we are a young couple so it was assumed that we wouldn't drink it. The room that it is in is also rather strange as there are no windows The mattresses weren't overly comfy, there was a smell of sewage in the loo's and we lost our cold water one morning. That being said, the water problem was fixed very quickly once reported. The reception staff were friendly and helpful. We'll probably head to a different hotel next time we're in London as the transport links aren't fantastic. If you don't want to have a long walk, Cricklewood station is about a 15 minute walk away for the Thameslink service. Golders Green is around a 2 mile walk!

    3
    « Great staff »

    Our overall impression of the hotel was ok. Upon arrival we could find nowhere to park because the very small car park was full. Luckily for us the very kind receptionist said she was leaving soon and we could have her space. After a long and tiring trip into London (tube is about a 15-20 mins walk but is all up hill so be warned) we arrived back to our room at midnight. There was a wedding going on and we thought the noise would keep us awake. That turned out to be the least of our worries. We were kept awake for around 3 hours by the very inconsiderate guests either side of us. The noise was unbearable. Even after the night staff had had a word. The beds were also uncomfortable. The mattresses were old and instead of replacing them the hotel had put toppers on. The following morning we complained to the desk staff when we checked out. Our complaint was dealt with exceptionally well and the receptionist was very understanding and we were surprised when she gave us a full refund. But unfortunately despite this we will not be returning.

    3
    « Concert stay »

    The hotel it's self is clean tidy up to date. But we had a few issues. The biggset one was once we battled though the traffic there wasn't any parking. Too few spaces for the hotel and no parking in the road. After squeezing into half a space which was a real worry , we went to our room. I booked a triple room as we were taking our daughter to Wembley for a concert for her 21st birthday. I was really disappointed to find she didn't have a bed as I expected but a sofa bed. This thing took a lot of room up we had to clamber over it to open and shut curtains. Could get to dressing table easily and almost impossible to make a cup of tea in the morning . She didn't have any towels left for her or a cup. Although we did call reception and they did sort that straight away which was good. When we were trying to go to sleep there was lot of noise some sort of machine?. Sounded like it was above our room. Early in the morning there was a lot of noise too. Loud music people stomping about. Then to top it off someone knocking on our door very early, once we came to they had dissapered. So clean tidy but rest of the experience let's this place down. One last thing the hotel recommend a taxi firm they were brilliant taking us to Wembley , but the completely messed up on the way home. We waited over 2 hours for a taxi everytime we phoned they said they were on their way. Made it a truly stressful experience, when it was ment to be one of celebration. I know it's not hotels fault about taxi , but I felt comfortable taking their advice and ended up very upset .

    4
    « Clean & Quiet! »

    Stayed here for the commute to the Beyonce gig at Wembley. Very impressed by the overall presentation of the hotel! Excellent bar and gym services. Although the actual trip to Wembley was a lot longer than thought. If your going to use this for Wembley definitely order a taxi from reception and organise a pick up for return. Should cost £15-£25 depending on traffic. Nice Hotel!!

    4
    « Great for Wembley »

    Great hotel, well located on the bus route into town. Staff excellent and fab breakfast. Nice sized rooms, but bed rather lumpy. Bar stays open late. Taxi to Wembley £15, taxi from Golders Green station £6. Secure car park.

    4
    « Two night stay »

    I chose this hotel as it looked handy to get to Wembley for Coldplay. Unfortunately, the transport links aren't great and it's a trek to the tube. Ended up taking the bus and taxis most of the time. Jade on reception was very helpful and organised our taxis to and from Wembley. First night's sleep was not great, very dark and dismal room and everything seemed to be on a slope - including beds! We asked to change rooms for the second night, and that was much better - brighter, lighter and nicer! The only problem that night was that there had been a wedding on and the bar/restaurant decided that 1.30am was a good time to start filling the bottle bank outside our room with all the empties........the noise was horrendous for about half an hour. Good atmosphere in the bar in the evening with a mix of people who had all been to the Coldplay concert, and also a bit of football banter as it was the day of England v Wales! Good value hotel, but be aware of the transport situation.

    2
    « Concert stay »

    Stayed here for a concert with my boyfriend on the weekend. The hotel is set in a good location with just a short taxi ride to Wembley. We stayed for 2 nights and used the tube to get into London on the Saturday. The hotel room itself was good and clean. However the bathroom had a really unpleasant smell - it smelt of sewers and drains. We had to keep the bathroom door shut at all times and avoided the bathroom as much as we could. It made me feel ill just using the loo and brushing my teeth. For this reason, I would not return to the hotel again.

  • 5
    « Overnight great stay »

    We had a room at the back and it was superb. Quiet, clean, like new, ironing board & iron, safe, flatscreen tv & sky, tea & coffee, huge bed, settee, lovely shower room and that's just the room. Breakfast really good and the staff very helpful. Big bonus for us was being able to park so we could get tube into London. Definitely will be staying regularly now !

    3
    « One night stay »

    We stayed in this hotel in Golders Green to go to Wembley for a concert. Price wasn't too bad for London and included breakfast. Having read reviews previously I contacted hotel and requested a room at the back, so pleased as front road is extremely noisy( room 232 at back ) Can't fault the room we were given. Lovely bathroom although water wasnt too hot the morning after. All the rest was the usual, tea coffee Iron and board, hairdryer. Breakfast next morning was nice, although I found it odd that a new tray of scrambled egg was brought out of which I had some, and it was only warm, everything else fine. Choice of pastries, cheeses. Cereal and fruits. I think they should add little bread rolls to the menu, as it seems the toaster is always busy and no other breads on offer. We walked to hotel from Golders Green tube, in hindsight we should have got a bus. However there is a bus stop 2 mins from hotel, take the 113 to Finchley Rd and jump on tube to Wembley so no hassle and would stay here again if I get to Wembley again. There are complimentary leaflets etc at reception to tell you how to get to different tourist places which is helpful, they could actually add the way to Wembley on that information. Staff are helpful which is a bonus.

    3
    « Nice »

    Stayed here for 1 night before going to the tennis. Staff were super helpful. Limited parking outside the front of the hotel which is first come first served but they have a cone to save the disabled space for me. This is very much appreciated when you can't walk and I always panic before I get there about parking. Check in was smooth and the staff were very friendly. The hotel itself is very nice inside and modern. There's a lift to the upper floors. Our room was on the top floor and was an executive room. It was very clean and the furnishings and carpet appeared very clean too. There was a big tv on the wall and a kettle with tea and coffee facilities. They were ringtons teabags and coffee too! Best tea ever I've had this brand since I was a kid. There were crisp white bathrobes and slippers in the wardrobe which was nice. The shower was a nice big corner one with a big shower head and lots of hot water. Would have been extremely happy with the room except the bed and pillows let it down big time. The reason you book a hotel is to get a good nights sleep so to neglect the very thing that a hotel is there for isn't great. The bed was only a double not kingsize which isn't that bad but it was rock hard and the pillows were rock hard and lumpy. The worst nights sleep I've had in a hotel ever. I have pins in my neck so bad pillows don't help the next day either. Breakfast was nice there was cooked or continental and pastries. I always check the crockery and cutlery are clean and they were so very impressed. There was only 5 tables eating when we were there and a waitress paced up and down the whole time which made you feel a bit awkward but was ok when more people came to eat. Overall it's a lovely hotel with fantastic staff but I couldn't stay again until the beds and pillows are changed. Even a mattress topper would be better than nothing but new pillows definitely sorry. The staff obviously work really hard to make this hotel nice for their customers.

    4
    « weekend for 2 »

    A good hotel with excellent staff although room 11 was very narrow and the sky box was situated to obscure walking past the end of the twin beds to the sitting area. Only for the nimble! The price was rather high for such a small narrow room. We stayed 2 years ago on the 2nd floor and that room was larger and better proportioned.

    5
    « Nice hotel »

    Great hotel, £15 taxi journey to Wembley stadium, plenty of parking, pleasant and friendly staff. I had read reviews about problems with noise and parking but didn't encounter any of these. Plenty of food choices for breakfast.

    4
    « Coldplay concert break »

    Lovely hotel, polite and helpful staff. Stayed here to go to Coldplay concert at wembley which was not too far away by public transport or taxi. Room was clean and well equipped, we requested a room at the back of the hotel as seen other peoples reviews and struggle to sleep if its noisy, no issues with the noise but for me the bed was very uncomfortable and I could feel springs in my back all night. Breakfast was good, plenty of choice. I would have no hesitation in recommending the hotel to my friends and family.

    4
    « Wembley stopover »

    Very plesent stay Breakfast was great Night manager was under prepared for the rush after the Coldplay concert!!! Parking onsite was a blessing. Staff were really friendly and very helpful The gym downstairs looked pretty good too We have booked to go back in September as we are going to another concert st Wembley stadium.

    4
    « Awesome »

    Planned a trip with my friend and found this hotel through expedia. Upon arrival I was expressed with how the lobby looked, appealing and clean. We were greeted by a man named Paul who spoke a bit too quiet but he was extremely nice. When we got to our room we noticed that the air consisting and the tv were not working so when we went downstairs to tell them about it, Paul came back to the room to see if we could fix it. In the end there was something wrong with the air so we kindly moved us over to a new room that had no issues at all. It was quiet as well as we were off the highway. Getting to central London was super easy with the bus stop being a 2 minute walk away (113 to marble arch). My only concern was that the mattresses seemed to be worn out as you could feel the springs as you laid down. Would make sure to stay again if I were to return to London!

    5
    « Perfect hotel »

    This is the best hotel l ever stayed in london. Staff was helpfull,breakfast was so good.room was big and clean especially bathroom was wonderful. We really felt so special. The only my comment is that the hotel far from city center but there are busses close to it.

    4
    « Would be excellent apart form the noise »

    This hotel was very reasonable, we paid approx £130 for a room with breakfast for 2 of us. The hotel is easy to drive to, not far off the M1. There is free parking. I was a little worried because we weren't going to be in Central London but it was easy to get into the City, on a short bus ride ( bus stop approx 2 mins walk away) to Finchley Rd, then you can get the Jubilee Line straight into London, just a few stops away. The bedroom was clean and very well equipped, only let down were very minor things like no plug near the mirror, making hair drying tricky and too dark in the wardrobe to read instructions for the safe. There was ample toiletries with further items available on request and ample tea and coffee. The bed was comfy but we were on the front of the hotel so it was very noisy with traffic all through he night The breakfast was good, scrambled egg, bacon, sausage etc plus fruit, pastries, cheese, meats, cereals etc Staff were excellent, particularly reception who went out of their way to offer advice on transport, attractions etc. There is a bar, offering quite reasonably priced food and drink. Would definitely recommend just ask for a room at the back of the hotel it may be quieter away from the main road.

  • 5
    « Great for Wembley »

    I am amazed by this place and highly recommend it. I found it on booking.com at a good night rate of £60 for a double. We went to a Coldplay concert in mid June. The hotel was very easy to get to from the north circular, there is good parking at the front too. The reception is very smart and staff very friendly and helpful. The rooms are decorated to a five star standard, very very impressive for the price and location!! Did not eat there but would of. Just get an uber taxi to Wembley it is around £13 and takes 15-30 mins depending on time of day, so much easier than walking to a bus then tube then back again. Ideal

    4
    « Very enjoyable »

    We had a very pleasant stay At this well run hotel, the location was good for easy access into central London with the 113 bus taking you directly into Oxford Street and Marble arch. The service was friendly and attentive and most helpful. Only slight downside was the small bathroom and shower area but this was only a minor issue.

    1
    « Noisy »

    We booked this hotel through Expedia for our trip to Wembley. We prepaid before arriving. We arrived at the hotel at 10pm. There was a very loud party in progress. We requested a quiet room when booking. Arrived to find we had been moved from a quiet top floor room to one right above the party. The room vibrated with the noise. We complained and were told they had no other rooms and we would have to wait until midnight until the party finished. We asked for a refund and were told that we couldn't have one and that the manager wouldn't be in for 3 days and it was up to him if we could have a refund. We decided to drive the 2 1/2 hours home rather than stay with the constant noise. Got a refund after a week of ringing both the hotel, head office and Expedia. Would never prepay with Expedia again as they use this as a way of getting rid of crap rooms. Very disappointing weekend.

    5
    « Best Western palm »

    Very happy could not have chosen better. Good value and comfortable. Used the bar menu for evening meal, a good variety on offer and also for breakfast. 12 pm check out also helped by not having to rush.?

    2
    « Boy-Oh-Boy they need to improve things! »

    Staff here are friendly enough, yet the processes of the hotel are weak and will cause things to go wrong, thereby having a negative impact on your stay. Parking is limited and on a first-come basis. After check-in, I agreed to a £50 pre-authorisation for any extras. At our first visit to the bar, I couldn't charge any of the drinks because the facility wasn't correctly set-up. So, we wasted time getting things sorted. On the morning of Day 2, a Sunday, we couldn't flush the loo property or take a shower as the water pressure was non-existent - probably because so many other guests were using the system. This is unacceptable for any 'prime' location these days, particularly under the Best Western hotels banner. At Sunday breakfast, the staff are so busy clearing tables that they didn't have time to ask us whether we'd like tea or coffee - so we ended up with nothing. Our mattress in room 223 had clearly seen better days and was very noisy whenever either of us moved. At check-out, whilst (as a regular Best Western guest) I raised my concerns, there was a weak apology and no offer of compensation or discount. Remember - we've still not had a shower! So, all in all, I'd suggest you find somewhere else to stay. There's enough choice in the area to make a better decision. Chronicle 1.

    3
    « Nice hotel but awful service and parking »

    We travelled from Manchester to stay in this hotel on a busy weekend. The main reason we chose it was the location, price and parking. Location is okay but there's not much in walking distance. The website states it is easy to get to Wembley stadium but that really isn't the case via the tube! Price was acceptable for us but only cos the weekend meant everywhere was extortionate. Parking however was rubbish. The car park was full and the hotel was full of signs saying its on a first come first serve basis. It DID NOT say this on the website no matter how much the receptionist tried to argue it did. Also all the parking outside costs now from 1-8pm with maximum stay of 3 hours. We arrived at 1 and had to go out until late that night leaving the car... The receptionists didn't really give us any options but to find our own local parking. Don't get me started on the service of the receptionists. The guy who was checking us in tried to charge us even though we had paid and then proceeded to take a lengthy call while checking us in to make a reservation for someone else. The hotel did however get a 3 star because it's a lovely hotel and where it is in respect of other areas is quite handy. Sort your receptionists attitude and your car park out and you'd probably have gotten 5*.

    5
    « One night stay »

    Lovely hotel the male receptionist helped with our travel plans thank you Lovely midnight snack came in late hungry had a room service sandwich with no problem thank you Lovely breakfast Stayed one night with parking lovely clean room quiet but was a Tuesday night travelled to London to see Foreigner one bus ride and one tube ride brilliant

    4
    « A good hotel , very convenient but prepare for noise »

    This hotel is well situated for London and has lots of secure free parking at the rear. It is very clean and our room was huge and very newly decorated. The major problem is the constant road noise from the main road outside. I know the hotel can't do anything about that but you should be aware if you are used to a quiet nights sleep. The staff were friendly and helpful and with a set of ear plugs we would stay again. We had a nice meal in the evening which was good but the breakfast however was awful. Undercooked sausages and cold congealed beans and egg! How I wish they would just cook food properly!! Sausages should not be pink on the inside!!!! Thank God for toast and marmalade!

    4
    « A very good Hotel »

    The hotel is clean and they offer very good food. Staff are very warm, helpful and polite. Rooms are clean and spacious. The only downside is the location. on the motorway but away from Tube stations. nearest one needs 15 to 20 minutes walk. There are few bus stations as well (300 to 500 meters away) that take to central London.

    4
    « What we needed! »

    We arrived at the Best Western and the room was wonderful! The bed was huge! The room was a good size and the bathroom great, My only complaint is that we weren't told what time breakfast was on and what time we needed to be out of the room - therefore we missed breakfast!! Apart from that it was great. We went to the restaurant in the evening and were treated really well. The food was top notch! Would stay again!

  • 2
    « poor customer service »

    stayed at the hotel for a function. night before went to set up the room when this appalling man Paul decided to have a temper tantrum which was very unprofessional on his part as customers did not need to know about the lack of communication in the hotel he then was extremely rude to us imagine our dismay when he was at the desk the following day with a poor attitude only it seems to our guests and despite mediating a situation in which he fueled he continued to be quite vile in the way he spoke to us with threats to shut down the venue for no apparent reason. hotel room was clean and breakfast average tv in room didn't work but as we were only staying for one night it was ok the rest of the staff were lovely including Tushan but I'm afraid Paul spoilt what was supposed to be a lovely event and still waiting on ivona to contact me as a week later still pretty upset

    4
    « 4 Night stay while in London »

    We booked this hotel, as we were not wanting to stay right in London. The front desk staff were wonderful and super friendly! The walk to the tube station at Golders Green is approximately 15 minutes. There is bus service on the main road, although we did not use it. Breakfast was not included, and we did not use the restaurant. We were lucky enough to get a parking spot at the hotel, as there are not many available spots on the nearby road. The hotel was clean and the beds were comfy. I would not hesitate to book this hotel again. We enjoyed our stay!

    4
    « best not at a weekend »

    We chose this because it claimed it had good access to central london and wembley . Our two destinations on our weekend break-21st and 22nd May.It was true to its word there were ample buses to both destinations from just a few minutes walk away.It was also very easy to find from the motorway , say ten minutes drive. Room was very comfortable , had the iron , tea and coffee facilities , large flatscreen tv, bed was comfortable all good. Breakfast was buffet style and was cooked little and often so if you followed a group you may have to wait a few minutes.You could also get toast , pastries , fruit , cereals.Evening meal was ok , choice was a little limited and a bit over cooked Staff were all very friendly and competent at the job . The only down side to this is as I said we stayed over a weekend and there were parties both nights till late .Music was loud and not very good either . It was a big downside . Would go back -just not at the weekend

    5
    « lovely hotel, »

    great hotel if driving down to london, straight off motorway and easy access into london by bus or taxi. Staff friendly. would definitely stay again. good breakfast too. Great value for money. Free parking which is an added bonus for London stays.

    5
    « London hotel »

    Great hotel. Bit hard to find from Golders Green tube station, about half an hours walk, probably best to get a taxi. When you get to hotel bus right outside into Oxford Street. When you come back to hotel from Central London get off bus at Cricklewood Lane and use bridge over road, much safer. Room excellent with sky. Breakfast excellent too. If you want to go back on tube when you finish your stay walk down Hendon Way and take first left. Buses from there go to Golders Green to link with tube. It really is excellent

    4
    « 3 day trip »

    We booked this hotel as it was at a great price close to family and in the general direction to get to the Warner Bros studio tour. Our room was lovely and the Bathroom was amazing with the rain shower head. And fresh towels are provided everyday. You can get an iron and board on request. As our Room was at the front of the hotel with windows open you can hear the busy road in front of the hotel but we had no need to open as air conditioning is available. Unfortunately our room was directly above reception and when resting on my pillow I could hear the music from down stairs which was slightly annoying. The staff where both polite and friendly and would definitely consider stay again if a room at the back of the hotel was available.

    5
    « Fantastic hotel »

    Had a great stay at this hotel recently. The staff were very helpful and lovely. The room was great, and so was the food. Unfortunately our stay was too short to make use of the gym, but there's always next time.

    4
    « good hotel, good location »

    If you're diving to London this is an ideal hotel, its only 16 minutes walk to the tube and has free parking. The staff are friendly and very helpful, the rooms are good and clean with very comfortable beds

    4
    « Great place to crash when visiting the capital. »

    Booked this hotel for a 2 day break visiting London. The hotel is situated outside of London so had cheaper rates. We arrived in at Kings Cross stn and got the Nothern Line to Golders Green which was around 15-20 mins. From Golders Green it was around a 20 min walk to the hotel through a decent area. The hotel is situated right on a 6 lane carriageway! The staff was very friendly and welcoming, looking after our luggage because we arrived too early (check in 2pm) so we could go off and explore. The room was clean and tidy with a good comfy bed and clean bathroom. The shower was a walk in style and was very powerful & always warm. We requested a room at the back of the hotel as per other reviews which the staff were happy to accommodate, we heard very little noise even with the windows open. I can imagine rooms at the front of the hotel would be that but noisier due to the very busy road. The room has a wall mounted flat tv & sky with a good amount of channels. There is tea/coffee making facilities but with UHT milk! There is also a hair dryer and a free safe. We had a good nights sleep with no disturbance, however it was fairly warm, thankfully there is aircon in the rooms which helped. Good selection at breakfast which included pastries, cereals and cooked options. From the city we caught the No.13 bus which dropped us off at the other end of the busy road about a 8 min walk from the hotel. Overall very happy & would definitely stay again.

    5
    « Over night theatre stay »

    Welcoming staff, larger room triple room, comfortable bed, the best pillows I've sleep on! Delicious breakfast excellent value for money. A bit of a walk to tube station to get into London, great advice and direction from staff at hotel. Will defiantly stay here again when going to the theatre. Only down size three staying in room but only two cups and glasses, never enough milk. Step down to corridor as you open door is a hazard!

  • 4
    « STILL GOOD VALUE »

    Even better value when you stay 3 nights free on Best Western Reward points. Good location, handy for buses and trains for central London. Free parking a Godsend in London. Comfortable clean rooms, decent breakfast (although some of the food should be warmer). Pleasant staff. Just overall good value.

    4
    « Good but noisy neighbourhood »

    We booked this place just few hours before checking in. We wanted a good night sleep closer to Central London in a cheap accommodation. Nice cosy and comfy rooms with clean bathroom. Parking was free and secured which was a plus knowing how difficult it is to find a secured spot in London. Good for night sleep.Recommended!

    1
    « Noise!!!! »

    Ok hotel. Standard sort of motel like place. Average rooms and food. Service st the bar was sometimes slow as staff tended to wander away. But on the third night a party was being held in the conferance room directly below us but it may as well have been in the room. I could expect it if I was in Ibiza but Golders Green! To say the staff were not bothered is an understatement. Ruined an otherwise enjoyable stay. Will never use this company again.

    4
    « Great little find »

    Firstly, I must say how very friendly and helpful the staff are at the hotel. Check-in was quick and easy. We had a room at the back and had no problems with noise from the road. The room was large, very clean and had a huge bed! The shower room was a bit small but functional. We had a meal in the restaurant, which was very nice and reasonable. Breakfast was lovely. Plenty of choice and very fresh. Big thank you to all the staff for being so friendly.

    5
    « A few niggles but absolutely fantastic staff »

    Spent 2 nights here and would happily stay again. Parking no issue despite arriving after 6 on a Friday. Stayed 1st night in a family room in 1st floor at back of hotel so absolutely no street noise at all. Lovely room and facilities. 2nd night there was a function in the room directly below; music was so loud the floor was vibrating! Spoke to hotel staff and we were offered a room change to ground floor front of hotel...had a few concerns about road noise but unfounded. After cold water and duff batteries in remote thought the 2nd night would be spoiled but actually it was the bed that was the issue....with about 6 matress toppers it was far too soft but maybe that's personal choice. Breakfast great choice and quality.

    5
    « Another excellent stay. »

    Just arrived back from a two night stay,doing the normal touristy thing.This was our 4th stay here and will be definitely returning as this hotel offers fantastic value for money,for the London area.Clean rooms,lovely shower,a bar,free secure parking,efficient staff and a great all you can eat breakfast.Yes a little bit out of London but the 113 bus stops 100 metres down the road and terminates at Marble arch and takes about half an hour,it also passes past 4 underground stations along the way if you need to get somewhere faster. Ps two tips,email hotel and request aroom at the back of the hotel as there is a very busy road at the front,and also get a deal with free breakfast as this can be quite expensive to pay additionally.

    5
    « Great hotel »

    The only thing that could be improved is the hallways could be revamped but other than that I can not complain. Cannot comment on the noise as was at the back of the hotel and it was silent back there. But considering it is on a dual carriageway there is bound to be noise so if you want somewhere quiet then don't book the hotel and expect no noise. Had a wonderful stay at this hotel 1 week ago. I Had read the reviews before I went and I was thinking that the hotel was going to be awful. I can honestly say that the hotel was lovely. Arrived at 12pm plenty of parking and was able to check in and go to our room which was amazing after a 2-hour drive to the hotel, was not expecting this at all. There are a lot of reviews saying that it's in the middle of nowhere and the train station is a 20-minute walk. Although it's true about the train station there is a bus stop just outside the hotel and takes you directly to the train station all you need is google maps on your phone and you are set. Staff were very friendly and helpful and considering parking is free I was not complaining that the train station was so far away especially when the bus runs every 15 minutes. Breakfast was great plenty of choice and staff were always there to help and were always bringing out lots of food. Room very comfortable and bigger than expecting with a fridge in the room which was a bonus. Loved the shower as it was a rain shower and there were always clean towels both nights we stayed there. Could not fault this hotel as the price was amazing for the 2 nights we stayed and will definitely be staying here again.

    3
    « No room at the Inn »

    Just returned from what should have been three nights at the Palm Hotel.I was with 7 other ladies and we had booked 4 rooms a year ago but when we arrived was told there was no booking for the first night although it had been confirmed by telephone two weeks previously. We were moved to another hotel for the first night with a taxi laid on to take us there and bring us back the next morning. They also gave us breakfast for the three mornings as compensation. The following night we checked into the Palm Hotel. Was glad to finally have a room but when my friend and myself opened the door to our room we were met my a lady and her daughter who were well settled into the room. It tuned out the receptionist had given us the wrong number and coded the key with the wrong number. He was rather dismayed to find out we had opened the door to the incorrect room. Not sure why we would have knocked first! Finally got the correct room which was very large and lovely. I had been really pleased as it was not overlooking the main road but soon found out that being on the end of the building was by the side road which led onto the main road and the traffic could be heard all night. The breakfast was good especially as it was complimentary. It was such a shame the weekend got off to a bad start. Good be a really good hotel if they get their bookings sorted out.

    4
    « Good value, comfy room »

    Good size room with very nice on-suite, not sure about mini bar with nothing in it! Reception very helpful, Mixed bag in the restaurant first night half the menu not available. What we had was good. You need a car as nearest shop is a long walk, but at least had free parking. ar open 24 hours and not expensive, Would book again

    5
    « Lovely hotel. Great staff »

    Book this hotel very last minute. Didn't expect to much as was quite well priced for the location. Staff very friendly and helpful. Room was lovely. Super clean. Great Breakfast selection and beautiful cooked. Bar staff very happy and cheerful. Plenty of Parking. We left the car and jumped on a bus right outside hotel. a bus ride and your at the centre of London would highly recommend and would use again.

  • 5
    « Great London base »

    Whenever I visit London I stay here. Lovely hotel, great rooms and free parking! You can drive to the hotel as it is located just outside the congestion charge zone. It's about a 15 min walk to Golders Green tube station and from there you're straight into central London! Even if you arrive before check in you can still park your car and head out on your way. Lovely staff.

    5
    « Great Hotel. »

    After being on a tour it was so good to get to this hotel and see the HUGE rooms. Very modern, awesome shower and good wi fi plus TV. Located about a 20 minute tube ride to London city. Well worth the travel as the restaurants and prices of general items are much cheaper here compared to the heart of London. About a 10 minute walk down the road there is an awesome strip of shops with a huge variety of restaurants. Highly recommend.

    4
    « Excellent staff, very comfy cleam room. Tasty breakfast »

    Beautifully clean room. Very comfy bed. Nice and quiet room at back of hotel (sadly a view of the dustbins) but slept well as no road noise. Well appointed room with plenty of tea/coffee (no biscuits though!). Staff were very helpful Down ide is the very limied parking and it is on a busy dual carriageway. I would stay here again when in the area. Good breakfast, plenty of choice.

    3
    « Not 4 star. »

    Stayed for two weeks on business. Parking very limited which is not good as if you Park in the streets you could face a fine. Food and drink expensive. If I do revisit I will find a better hotel. Rooms not too bad. Second week they put me in a room with three single beds! I asked for a smaller room with a double bed. Thinking I was doing the staff a favour. No. They pushed two beds together. Strange.

    3
    « Is alright »

    Normally best western hotel are not bad i stayed at a few of them. This one is ok not too bad simply clean and tidy. The room are a bit on the small side and sounds insulation are not really well, you can hear people walking. The staff are very helpful and nice If you are parking there beware of the limited spaces it really is first come first serve but is free. The hotel is about 20 mins walk from tube station

    5
    « a little gem »

    this hotel is located in north London not far from the north circular road central London is easily accessible via bus from just outside the hotel the underground is a little further away about 1 mile the hotel itself is of a good standard ample for our needs on a one night stay for a relatives birthday party on far away I would recommend it

    3
    « Good standard »

    Not bad breakfast but if you arrive later in evening no parking available, Did not use restaurant. Looks like mostly used for workman in the area. Good choice if you get a really good price on it. But at full price would not stay again as parking issues, i am disabled and when i arrived disabled bays taken by cars not displaying bluebadge. When reception told they said they were sorry but its difficult

    4
    « weekend Away recommended stay »

    Area : In walking distance of Cricklewood train station, shops and eateries and approx. 1mile from Golders Green station. excellent transport links by bus. The hotel is on a busy main road, if you are a light sleeper book a room at the back. On arrival we were greeted by friendly and helpful staff and a complimentary room upgrade given.. Room ; We were on the second floor at the rear of the hotel, no noise from traffic. For a 3* hotel we felt areas were 4*, the room was clean and spacious, double bed, phone and hairdryer and toiletries in the bathroom, nice little touches such as tissue box on bedside, Dressing gown and slippers. Good lighting. Tea and coffee in the room. Down side: I feel that the bed needs upgrading, standard sprung mattress with a mattress topper neither having protectors but all spotlessly clean. Hairdryer not near a mirror. We had problems with our room card not working, but maintenance were there in speedy time and very polite. Unfortunately it was a recurring problem every time we wanted to return to our room. Plus side : Staff were excellent both on reception and in the bar off the reception. Reasonably priced drinks and bar food available to order until 9pm. The staff made our stay very enjoyable. polite friendly and always available. Restaurant : We had not booked to eat in the restaurant but did receive complimentary breakfast on out last morning for the inconvenience of the room key. Food ; Highly recommend the breakfast. Good variety to suit all. Poached egg and fried egg cooked to order and was perfect, Most places sausage let them down but no, good quality along with the bacon, food hot and service excellent . Nothing is too much trouble in ant area of the hotel. Would we stay there again? That's a YES. We have also looked at other Best Western Hotels for future travel, we normally book Premier Inn and apart from the beds same quality but better service in Best Western

    4
    « Worth a visit »

    Tried this hotel as it was convenient for my work location and was pleasantly surprised at the quality, which can be hit and miss in the London area. If you try to disregard the limited parking availability (the hotel do offer offsite options) the hotel itself is very well presented. The rooms are very good with the expected facilities, however was disappointed there was no biscuits in the tea/coffee tray. The highlight for me was dinner in the restaurant which I have got to say was excellent both in quality and value. Breakfast was good also even though I am not a fan of the buffet style of service. Overall a pleasant experience.

    4
    « lovely stay »

    Although its abit far out from where we stayed last time we visited its such a modern clean hotel with beautiful decor and very comfy beds! the breakfast was great! the staff our extremely helpful and moved us into a different room after me being fussy (i booked a shower and ended up with a bath) they sorted it out quickly and professionally! the only problem i didn't receive my deposit back it wasn't a huge amount and maybe you have to ask yourself on departure so could be my fault! apart from that will be returning excellent value for money

  • 4
    « best hotel in nw london for value »

    value for money, free parking, on bus route for central London, rooms very clean, staff absolute amazing, breakfast good, Best Weston hotel, bus stop left turn out of door walk 200 meters catch the 113 into Marbel Arch or to Swiss Cottage and transfare to the under ground you must use Oyster Cards

    5
    « Very Convenient »

    This is a great hotel to stay at when attending any function in London. It is a short distance from the end of the M1, it is outside the congestion zone and there is parking. The 113 bus stops outside the hotel and goes to Selfridges in Oxford Street and there are also tube stations nearby. The hotel itself is very clean and the staff very helpful.I will definitely stay here again.

    5
    « Great stay - would recommend »

    Clean, smart and modern rooms with large TV and sky. Evening food in the restaurant extremely good and great value. Staff happy, friendly and keen to help. As mentioned in other reviews, the hotel is situated by a main road however you know this before you book and take it into consideration. The hotel can't do anything about this. Well presented inside - overall, a very pleasant stay. Would definitely stay again.

    5
    « Low budget, High service »

    This excellent hotel is a 15 minute walk or a £7.00 taxi ride from Golders Green Tube station and so is ideally located for getting in to the centre on London. A taxi all the way to the West End cost us £20. Our room was clean and modern. The staff were, without exception so friendly and helpful. Nothing was too much trouble, from ordering a taxi to showing us how to operate the flat screen TV. Excellent buffet style breakfast too.

    5
    « Excellent »

    Nice clean hotel with nice rooms flat screen television and nice big mugs for tea and coffee. Breakfast excellent with a good variety. Staff friendly and helpful And we're concerned that I'd lost my programme for the musical I had been to

    5
    « One night Stopover »

    I had an early meeting in Hampstead so looked for a local hotel and came up with the Palm Hotel. I was really pleasantly surprised when I arrived with a very tidy modernised hotel. It was very well decorated with modern fittings. A nice little bar with sports on the television and a nice little restaurant which we only used for breakfast. The room was spacious and well laid out with usual coffee/tea facilities. It had a large flatscreen television with full sky channels. Very surprising. The bathroom was very modern clean and well equipped with shampoo etc. The breakfast was excellent value at an additional £12.95 with nice Lincolnshire sausages, lovely smoked bacon and the fried eggs were cooked to order. Plenty of juices and cereals/fruit and an automatic toaster. There was also a cabinet with pastries and croissants. The staff were friendly and helpful. I will definitely use this hotel again if staying in the area. My only criticism was the parking is limited and I arrived late at 9pm and there were no parking spaces left. We had to park on the road outside which was not a problem as it was free but on a busier day I could see that being an issue.

    3
    « Decent hotel, but location not great »

    Hotel is modern and clean, with nice, though compact rooms. Staff are really helpful and wi-fi is free. The only issue is the location - the hotel is on a very busy road, with lots of traffic noise. (I think it's the North Circular road) We aren't light sleepers, but the noise from the road even woke us in the middle of the night, so I wouldn't recommend this place for families. The nearest tube station is a mile away, so easy enough to get into central London and rate was very reasonable.

    5
    « Had a great time! »

    Room and food was great. Staff very friendly and helpful. The only thing that you may not like is the limited parking spaces. However, it is local to tube stations and bus stops & staff will arrange taxis for you if you ask.

    4
    « Comfortable »

    We had high expectations, I was especially looking forward to a walk in shower as I've mobility limitations, but when it came to the shower neither my husband or I could get hot water from shower or sink tap ??. So my husband had a cold shower and I washed with a kettle full of water in sink. We therfore asked at reception and when the management checked they said it took a long time for water to get hot as our room was furthest from boiler, that is unacceptable, that should have been written down or explained to us. Unfortunately that spoilt an otherwise very pleasant overnight stay.

    5
    « Recommended hotel by ARCADIA TRAVEL, TG. MURES »

    I've been in a city break organised by ARCADIA TRAVEL from Targu Mures, Romania. I've stayed at Best Western Palm hotel for 3 nights. The hotel is very good, big rooms, clean and helpful staff. They also speak other foreign languages. The breakfast is buffet. ARCADIA TRAVEL recommends this hotel!

  • 5
    « Excellent »

    Stayed here for one night immediately after staying in a Travelodge and the difference was like Chalk and Cheese. The staff on arrival were friendly and accommodating, nothing was too much. The room was huge and well decorated. Plenty of plug sockets which was a bonus. The food was super, the steak was fantastic and breakfast lovely. My two minor faults are: 1) on arrival the window was wide open and the room freezing, took about an hour to warm up. 2) The toilet is tightly fitted into the bathroom, I am an average guy and felt squashed in when I sat on the loo. Lol. Would stay again and recommend.

    4
    « ideal for those driving into london »

    the hotel was easily accessed for those travelling in from the north of london and unlike most had car parking on site. once we arrived although earlier than we had stated the greeting staff couldnt have been more helpful to get us booked in. our visit was corresponding with a visit to the west end and the nearest tube station Golders Green is on the Northern Line which directly goes to the hub of London, also Camden was only three stops down the line which sorted the following day at the market. it was about 15 minutes walk however there is a 24 hour mini cab office at the station if you would prefer a lift back. when we got back to the hotel late at night the service at reception and the bar was again very helpful. i will definately be looking to use this hotel when visiting for my next show

    3
    « Basic »

    Outside the hotel is a bus stop with a really good service into London Mayfair and also not far from the tube if you prefer. I have stayed twice and both times easy free parking and was able to check in early. I can't review that this is a great hotel as it's not just a good Base to stay near London but a cheaper option. The hotel bedrooms are with dark carpets and furniture and feels really drab and not very nice. Just stayed again after alot of debating and had another room and again dark and not very welcoming. It had a damp smell this time on the way to the room although wasn't. It was however quite cold and having to turn off the blowers as the noise was loud the thin quit did have me awake a couple of times in the night. The rooms are clean and bed comfy but about all I can say. I haven't stayed for breakfast as I tend to think if the room is basic then the food may be also. Just my thoughts. If you want a cheap weekend in London then this will tick the box but just don't expect much and then you won't be disappointed.

    4
    « Okay »

    I did not pay for this hotel so cannot really comment on the price, but for the price paid I would say there is better standards of accommodation out there. The hotel is clean, well presented and the staff go out of their way to help. Every bedroom is en-suite and had Sky TV which was a pleasant surprise. The air conditioning system in the room did not really function the way I expected it to, weather that was me being a bit thick I'm not sure but it was difficult to get it to produce heat. The room also had ample plug sockets including next to the beds, something which most hotels do not seem able to provide! So you can sit in bed and write TripAdvisor reviews on your phone whilst it is charging if that is your prerogative. I had a beef burger from the bar meals menu which was nice, well presented and not too over priced. I cannot comment on breakfast as I chose to skip it on this occasion. I would return, however, if I was footing the bill then I'd seek alternative accommodation similarly priced.

    4
    « Good service, prices okay, free parking, fast internet. Room quality can vary. FREE LATE CHECKOUT! »

    If you need a hotel in this area, then this is the one to go for. I've stayed in several, and the Best Western Palm is now my preferred choice in the Cricklewood/Brent Cross area. What I like about the hotel is that they do not try and squeeze customers for things that other hotels do: parking is free (there is usually space available in their free car park, but there is also street parking if you can't), and Internet access is also free (and pretty fast). In terms of the rooms, things can be very varied. For the same type and price of room, I've been given rooms that greatly vary in size. They are all clean and well decorated though. One thing I did not like is that there are many changes in level: one step up, one step down and so on. It can get rather annoying when you've got heavy luggage! To get free late checkout (until 3pm), sign up for their free Best Western Rewards programme. I was offered a Gold membership straight away, and that gives you late checkouts for free (if available). I've stayed in this hotel many times, and late checkout was always available.

    3
    « Average hotel »

    We stayed for one night on the weekend. It is easy to get to from Golders Green tube station so the location is good. Our room was also very spacious and was clean yoo. Also the staff were very friendly. However, the walls of the rooms were as thin as paper and we could hear everytime someone walked past and their conversation too! The hotel was very noisy and we found it quite difficult to sleep. Furthermore the breakfast was very poor for £12.95 each. The choice was limited and i had to ask for my food to be warmed as it was all cold. Overall it was an average stay, ok for one night.

    5
    « Interesting stay in suburbia »

    Between Christmas and New Year we stayed at this hotel for 3days/2 nights. I was looking for a good deal, found it but did not realise how far out of London it was situated. Friends from Greece were joining us and they were very happy to see the "other " side of London, not just the touristy bits! The hotel was cosy, with well appointed rooms housing all the facilities required. The bathrooms were of a good size with sensible notices re: use of towels etc. The beds were very comfortable and the guests could alter the room temperature to suit their own needs,( much better than sweating in a sauna or freezing!) All the staff from front of house to the maids were very pleasant, chatty and will to help with any query we had.The bar food menu was not extensive but had a good selection of mid priced meals while the dinner menu provided was excellent.The buffet breakfast menu was very comprehensive and satisfied the hungriest guest. The Reception staff were very knowledgeable with regard to bus, train and tube services and guided our sightseeing tours with accuracy.We spent a very enjoyable time at the hotel and would recommend it if you wanted the opportunity to see the "other " side of London.

    5
    « Nice hotel with easy link to the city centre »

    We stayed for a weekend with friends. The room was clean and comfortable, the staff friendly, and a bus stop two minutes walk from the hotel will take you directly to the city centre (marble Arch), with runs both days and nights . We didn't try the breakfast. Excellent value for money for London.

    4
    « Great service but bad parking »

    Recently stayed here, all the staff were very nice and helpful. A particular member of staff called Karem was extremely helpful and just a genuine nice person. The room was excellent and with sky and free wifi it was good to relax. Unfortunately whilst our stay there, there were 2 functions happening. This led to the car park being full and both sides of the road. Drove round the block for half an hour one night and ended up having to leave our car on a road about 10 mins away from the hotel. I personally think the car park should only be available for the customers that are actually staying in the hotel, not for a function. Apart from this everything else was spot on. Would recommend but if you want to plan a day out id leave your car in the car park, at least you know you'd have a space then.

    4
    « Great Value »

    Only stayed one night on business and didn't arrive till late but was impressed by hotel. Parking not massively available, although I stayed late and the small car gate was closed - but there was a spot in front of the hotel. Hotel reception is small but smart. Room was modern and spacious. Considering the price I paid for a London hotel, I was very pleasantly surprised. Check-in was quick and easy. TV in room was tiny - but it included SKY TV - including sports which I personally thought was great. Room service was quick and easy - guy delivering it was polite. Good night sleep. Breakfast was buffet-based - a small selection but all the essentials and all good quality. Restaurant was smart and modern. No complaints at all and would happily stay again.

  • 2
    « Has faults »

    Rooms ok, apart from strong drain smell in the room, no heat source in bathroom so towels stay damp and have to be changed every day. Staff are good very polite and helpful. Wall are thin and have been woke up by drunk people noisy people even had to ring reception. Parking is hit and miss if there is a function on you have no chance of getting a space and there is no street parking anywhere.

    5
    « Great place to stay »

    2 night stay (business & pleasure) with my wife. Perfect location, handy for transport to central London, great parking. Modern rooms. Slightly noisy, as busy road, but no major issues. Another 2 nights booked for next week - new 1st choice for area for when I'm staying in the area.

    1
    « Worse than Fawlty Towers. »

    Two of us stayed here for just a one night stay with a Familiarisation trip. We had hurried reception and given key to a far room, up a long corridor, up and down steps with doors and sticky carpets to pull our luggage along. The TV did not work but we were too tired anyway, Room was dusty, especially behind the springy uncomfortable beds and the room was overcrowded with furniture, my friend was bitten by an insect. There was an uncomfortable toilet in the bathroom which was so tight in the corner, any one larger than us would have got wedged in.The bathroom and shower were not clean enough for a 4 star hotel with mould growing in the corners. Breakfast was awful,they had run out of everything and we were by no means the last to arrive in the dining room. There was not enough room for everyone at once in the dining area and many guests had to wait to be seated at their tables. Then,nearly all the trays of food were empty and we had a long wait for replacements, which eventually came out in small amounts, all this, knowing that we had a coach to board .They knew the amount of guests staying and were not ready. Had to ask 4 times for our coffee which eventually arrived at the end of the breakfast.There was very poor service, from staff who appeared to be rushing around but also appeared not organised. Also, some staff appeared to not understand much English.. I heard other guests getting very annoyed and shouting that there was no food, during breakfast time. I have never complained before so this must have been poor service for me to write. Now I prefer Travelodge if I come to London, which is much better service and always spotless. Some of our party seemed to have enjoyed their stay but my colleague and I will not be recommending this hotel this time. It is also not disabled friendly either.

    5
    « Really Good Stay »

    Stayed at the Palm Hotel in London with my 14 year old daughter just before Christmas and from the moment we got there from the moment we left; the staff made us feel very welcome. Our room overlooked the secure car park and was bigger than I had expected for London for the price. It was very clean and had a safe in the wardrobe if anyone had wanted to keep their valuables in there. The bed was huge and very comfortable. Bathroom was very clean with complimentary toiletries. Breakfast was lovely, a mixture of continental and full English. We chose the continental for the two mornings we were there. There is a Tesco's down the road by Brent Cross shopping centre if you forget anything. We caught the 113 bus from just outside the hotel to Finchley Road tube station but you can stay on the bus until you reach Marble Arch. The hotel even let me keep my car in the car park on the Sunday after we had checked out enabling us to go back into London before we left to go home. I will definitely going back December this year!

    4
    « A 2 night Stay »

    Stayed at the Palm Hotel as part of a Familiarisation Trip. Had a lovely twin room on the second floor at the side of building overlooking the secure car park. The room was very clean & the bathroom was tucked away in its own little recess.. I would definitely request that room again. Both nights we stayed there, there was a event going on in the reception rooms. The first night we didn't hear a thing ( well apart from the rubbish being thrown into the bins ) but we were aware of the beat coming from the music on our second night. Having said that we were so tired it didn't take long for us to fall asleep. I am not sure how well I would have slept if I hadn't been on the second floor though. The breakfast was very nice with a lot of variety & you could eat as much as you wanted. On Saturday night we hopped onto the bus which stops just outside the hotel and went to Oxford Street for dinner and then walked a couple of mins back to the bus stop to come home to the hotel . No hassle. The staff at the hotel were very kind & friendly and nothing was too much trouble for them. I would definitely stay again at the hotel & wouldn't hesitate to recommend to others.

    5
    « We would definitely stay again »

    Good meet and greet at reception. Room was clean and comfy. Staff are friendly and helpful. Price is competitive. What more could you want? Our rule of thumb is "would we stay again" Most certainly a big yes!

    5
    « Excellent Place to Stay »

    My friends and I stayed 6 nights in this hotel for our first trip to London, and we absolutely enjoyed our stay. We had an issue with our first room (the shower wasn't draining properly), but they moved as soon as another triple room became available. The staff helped us with EVERYTHING - from arranging and explaining our transportation options daily, helping us handle an Uber driver at 4am, and even ordering us a late night pizza after a long night out. Ivona, Jade, Karem, and all of the other workers there were invaluable to us and I can't thank them enough for putting up with three crazy, needy American girls all week. The hotel is near the Golders Green tube station (10-15 minute walk) and the 113 bus runs right outside and will take you straight towards Marble Arch to the middle of London. Rooms were clean and beds were comfortable. Breakfast was excellent. Stay here - you won't regret it.

    5
    « Close to M1 and 20mins to London by bus »

    Stayed here on a Saturday night and was thrilled with the hotel. We travelled down the M1 and arrived only a couple of minutes after leaving the motorway. We arrived at 10.45am and we're pleased to find our room already available. After unloading the car we made our way into London by the no 113 bus which stops just up the road from the hotel. This took us to Baker Street where we got the tube to our destination. It was so easy to get into central London but lovely to be able to get away from the hustle and bustle of the city at night. Our room was a triple room which overlooked the car park. it was so quiet I couldn't believe we were in London. I was a bit worried when we first arrived at the hotel that we may have a room on the front of the hotel which I can imagine would be really noisy. It would be a good idea to contact the hotel prior to arrival and ask for a room at the rear of the hotel - the staff were really friendly and I don't think this would be a problem for them to sort for you. I would definitely stay here again the free secure parking and no congestion charge are real bonuses.

    5
    « Wonderful!! »

    I don't have the highest expectations with hotels since you most often "get what you pay for". We were pleasantly surprised with this place. The staff are so very helpful and informative, they go above and beyond to help you with anything and everything, they even made arrangements for us to get to the airport the cheapest and fastest way. The room was very clean! And the food in the restaurant was fantastic as well! Highly recommend this hotel!!

    3
    « Good value and helpful staff »

    Stayed here for two nights whilst visiting relatives who lived nearby.For a hotel outside central London it is very good value for modern comfortable accommodation , you would find more convenient accommodation closer to the centre but at a much higher price. The staff were helpful and friendly, the breakfasts were very good and the rooms were clean and comfortable. There were a few design faults in our room , no mirror by the hairdryer which was could not be unplugged, no door on the shower cubicle so water sprayed on the floor and a poor heating system--if these were rectified then it would have been an excellent rating. Overall very good value.

  • 2
    « The only thing stopping this being terrible is the bed... »

    I always feel it is important to give an overall view when staying at a hotel, so let's start with the positives - Polite staff - Comfy bed - Sky TV in the room And that's all I can think to say as the positives. However, the Negatives are as follows: - Without doubt the noisiest hotel I have ever stayed in, I got one hours sleep as they were playing music until 2.45am and the bass was running through my room until then. - As we were in room 116, it meant we were the room at the top of the stairs to reception and the doors were so so loud that every time anyone came onto the corridor, it felt as though they were coming through our door! - Room service is advertised at between noon and 9:30pm (other than the 24 hour options) and when ringing for room service at 3pm, was told I had to wait until 5pm I would never stay at this hotel again, the noise levels are completely unacceptable.

    5
    « Great! »

    Booked by my partner last minute for a quick getaway, very nice hotel with free parking. Checkin and check out were very smooth and staff were helpful. The hotel is served by the 113 bus stop right outside which gave us quick links to the tube station to get into central. Room was slightly small but well equipped with everything needed. Cannot fault and would stay again.

    4
    « Good hotel, smiling front desk »

    Stayed here with my wife for 3 nights in November 2015. Overall a good experience at the hotel - rooms and bathrooms were clean, front desk was helpful and gym (although small) was also manageable for the price we paid. Something to improve will be the noise from the main road just outside the hotel - at least we did get disturbed once in a while at night when it became too noisy. The nearby public transit points take you to the heart of London within 30 minutes.

    4
    « Hotel »

    All facilities in this hotel are of very good standard. The hotel staff are friendly and the accommodation was very good. I also enjoyed the food. There are parking availbale for those that drive I will surely stay in this hotel again.

    1
    « Avoid this hotel, they don't pay there employees »

    I have worked for this company for the past 5 months, I left the company to move to another city, Because I became a student up to the North of England, when I sign off my contract I was due to be paid holiday pay according to UK Laws, but this company break the law for not paid my holiday entitlement and some hours missing, I tried contact with the General Manager called "Brian Wildash", He refused to pay what I was entitled to, unfortunately in UK if you want to make a claim in Employment Tribunal you have to pay upfront 200 pounds upfront, which I did not, because I did not have this money, I made a claim in Small Claims Court but he failed to respond the claim and now I am due to send bailiffs to the hotel to get any objects to pay what this hotel owns from me. after all this you can see that this company doesn't care about the employees which gives the best to provide a good customer service. I was Receptionist and I really regret to came here to tell you this history. After you read all this if up to you if you want to stay with them. Think twice before eating breakfast there!!!!!

    4
    « 10.11 »

    Very clean and comfortable stay with generous size rooms and bed. Toilet needs a bit more space and a sink outside the washing facility would be great. Needs to put more tea and coffee sachet with more milk and sugar

    5
    « two fantastic days in london »

    the hotel is just outside the centre of London. It was so easy to hope on bus and you were soon in London. The hotel is very clean and the staff very friendly. I have no problem recommending this hotel for all your needs in London.

    5
    « Great stay..reasonable price »

    We stayed here last night as we were off to winter wonderland. Lovely hotel. Pleasantly surprised. Very modern and clean inside. Room was clean, spacious and Modern also. Bathroom was lovely. Velux blind was fab, kept all light out and gave us a great nights sleep. Staff were friendly. Free parking for the car out the bAck. Train was only a 10 min walk away. Would stay again.

    4
    « A real find »

    If you could pick this hotel up and move it to the West End everybody would be quite prepared to pay an extortionate amount to stay here it is that good. Unfortunately its location on the side of a busy 3 lane carriageway doesn't give it the aura it deserves. Inside the rooms are spacious, well appointed and tick all the right boxes. The staff and the food really impressive. Maybe the signage from the car park, the lack of natural light in the breakfast suite let it down slightly but otherwise a great place to stay in greater London

    4
    « Unexpectedly good »

    I had to book the Palm hotel for a business trip to Hampstead as a last minute change as the hotel's we wanted weren't available. It is located conveniently within easy access of the M1. Parking was fine and free! Reception staff were very pleasant and our rooms on the first floor were spacious and clean. Bar area was bright and clean. Restaurant for breakfast was ok, although they did try to charge is when it was already included in our rate. All in all a very happy stay.

  • 3
    « Affordable stay in London »

    Affordable stay in London close public transport with good connection to central London. Some rooms facing the street have noise from busy traffic. Some of the staff were very helpful, while some others indifferent.

    4
    « Birthday trip to London »

    My husband and I enjoyed our stay immensely. The reception was light airy and inviting and the staff were helpful and friendly. The room was comfortable and spacious and we particularly enjoyed the large shower. There was a good selection of items for breakfast in the morning. The location was ideal too and the free parking was a bonus.

    3
    « City Break »

    Upon arrival after a long journey, the first question my partner was asked was, 'Are you British' when it already appeared on the form which had been filled in prior to our stay. In my opinion, the reception staff need 'retraining' on customer service/relations & how to speak to English people. The room was modern/spacious, although our requested double bed was two single beds pushed together! Bathroom was modern with the shower being powerful & enjoyable. Breakfast/dining area was quite small & on our second breakfast we had to wait [embarrassingly] ten minutes for a table. Continental & cooked breakfasts were available & were to a good standard. The overall price was steep for what was available/facilities. Would we return? Possibly. 3/5.

    4
    « Comfortable stay »

    Well aware that the hotel is not conveniently located but bus is available quite frequently to nearby underground station. Room is exactly the same with the picture, spacious, luxurious and comfortable. Is quite noisy to open the window because the room is facing the main road but noise insulation is okay once window is closed. Staff is okay. They help to call cab a few times to the underground station due to rain. Each trip cost £8. No midnight charges for the cab we called at 5am.

    1
    « Very bad area, hard to get to without a car, and awful staff »

    Upon arrival, we took public transit and had to walk 30 minutes with our luggages to get to the hotel as it is located in the middle of houses on a main street. Public transit does not go right to it. Every time we asked for them to call a cab for us, they did not call the official cab companies instead calling a private company who over charged us overtime. The rooms were very small, and had a group of kids there who knocked on the door every morning. After telling the staff, they did nothing about it. Our last day, it rained through their roof windows and was wet all over the carpeting upstairs. The elevator was broken and we had to lug our luggages down multiple levels of stairs, without any help. After complaining to the front desk staff, they said they could not do anything about it and were very rude.

    2
    « Better to forget »

    Ordinary hotel situated in a very busy street. Smelly rooms and very tiny bathrooms. The reception was unfriendly and unprofessional: we had to remind more than once that we were three guests in the room; furthermore at the moment of the check-in, with the room already paid in full months in advance and no notice or information about the following during the booking process, we had to pay £20 caution to cover for "potential extras" that we didn't take advantage of.

    5
    « Amazing value, very luxurious »

    I was expecting it to be good and the room be very similar to the picture. The room was even more luxurious than in the picture, amazing customer service and very spacious. Breakfast, was okay also although it had allt of choice, the quality could be improved. Very nice stay and would recommend this hotel to others.

    5
    « Brilliant »

    We visited the hotel during half term and it was very nice. Very clean. The staff were very helpful! We couldn't check in until 2pm and we got there at 12:30pm and the staff allowed us to leave our bags and go off for the day! Which was very helpful! The food was very nice! We really enjoyed our stay and will definitely go back!

    4
    « Good place for stay in London »

    Booked room only 24 hours in advanced. Accommodated in a spacious room at rear of hotel. Clean, quiet, slept well. Sky box was not working or maybe I did not operate it coeectly - no instructions present. Got to central London by bus from bus stop not very far away. Would do the same again if I had to get to London for a short stay.

    5
    « Honey moon »

    I was staying at the hotel for my honeymoon. It was an amazing hotel. Helpful staff. Their breakfast was amazing. My favorite were the croissants and mushroom eggs. Will definitely recommend it to others.

  • 3
    « Great location for exploring London! »

    Hotel is easy access from M1. It is clean and tidy. Hotel staff are helpful. We stayed here for 4 nights over half term to explore London. We took instant porridge with us for breakfast which saved us 12.95 each every day and saved time for getting to tube station. Golders Green is 15 minutes walk away and gives easy access down the Northern Line South. When we checked out on Friday morning staff allowed us to leave our car in the car park so we could use the morning and early afternoon to do a bit more sight seeing in London. Will definitely use this hotel again when we go back!

    4
    « Good 3 night stay »

    We stayed for 3 nights, Wednesday to Friday. Very mixed reviews on here as it obviously depends where your room is. We were on the ground floor away from the busy road so didn't suffer any traffic noise. We did grumble together about the noise from other guests in the corridor talking loudly at night and having their televisions on loudly before 7am, but that is the inconsiderate guests who probably then give the hotel bad reviews! The room was clean with a nice shower room/toilet but suffered slightly from the dreaded London drains smell unfortunately. The staff were very friendly and polite, but we didn't have any reason to complain or ask for anything. The breakfast was very nice, with everything and more than what you would normally eat. There didn't seem to be any rules if food could be taken from the breakfast room so some people were so greedy that we saw them walking out with handfuls of whatever food they could carry. The bus to Marble Arch (takes about 30 mins) was a stones throw away or you could walk 20mins to Golders Green to catch the Northern line tube into Central London. Free gated car park was a bonus which had plenty of spaces.

    2
    « Not great service »

    Currently staying here for a 1 night stay and quite disappointed with the service. Checked in and informed the front desk that the sky box wasn't working in our room. After he reset it, advised us he couldn't fix it and left. Its 11pm and im sat listening to the extremely loud music coming from the conference room on the floor below. Rang the front desk and was told it would be stopped at midnight - not good for families staying or anyone who needs to be up early. Finally, each bed given 1 pillow. When asked for more, front desk said there are no spares! Crazy. Apart from this, the room was fine for the price.

    2
    « Theatre Weekend - Spoiled. »

    The hotel on the whole is OK, it would be unfair to say it wasn't 4 star, it has all the amenities you'd expect, but its not a 4 star experience. Road noise, customer service and the finish of the rooms needs looked at. Night 1 was a disaster due to the buildings location on Hendon Way (as I've now found out is one of London's busiest roads 24/7 and our room was maybe =<10m away from the road. Room was impressive on first impressions, but on closer inspection it clear the rooms are in need of attention and maintenance. Today, I asked to move room due to the noise, I moved from 214 to 216 (back of hotel) before 10 minutes after getting sorted the front desk called up to say we'd need to move again as they'd already allocated that room and we'd have to move again. Now I'm in 206. 206 smells foisty and has humming noise from (I'm guessing aircon). The only purpose to the hotel was to give me somewhere to rest and sleep to make the most of my limited time in London. I got 1.5hours sleep on night one and I'm not holding out much hope that the humming or the smell will go away. I can't go back to reception, faulty towers is funny on TV, but not when you've limited time and spend £100s.

    3
    « 1 night stay! »

    Friendly staff, nice and clean room and tasty breakfast. Big plus for car park!!! On down side, the room was really hot, even after turning the heating off, couldn't sleep all night and of course noise, could hear everything what's happening on the hallway and on the street.

    4
    « Nice Hotel for a short stay »

    Great soundproofing ! I didn't hear the traffic outside. The restaurant was pleasant and the food was good. Short walk 20 mins to the tube for central London. Able to leave my car free of charge all day

    4
    « 2 night business stay »

    Overall pretty good on everything, good quality room, good size comfy bed, pleasant staff. Would stay again when in the area. Slight down side when. Booked 4 months in advance and booked 5 double rooms for myself and 4 colleagues, also asked for quiet rooms as we would be working late and up early in the morning. My room was a twin not a double, plus right behind the lift and adjacent to doors to corridor leading to all the other rooms, not exactly quiet. My director was on the main road and woken several times by sirens and traffic. So quality of rooms good, attention to detail of booking request poor.

    2
    « Noisy, and not customer friendly. »

    The rooms are reasonable. However if you are placed in one of the rooms next to the main Hendon Way, you will suffer from terrible traffic noise. The restaurant is limited in its men, and if you have dietary needs do not visit as they will not deviate from the menu. They will not prepare simple unsalted boiled new potatoes. Breakfast is buffet style.

    4
    « Urban Oasis »

    Got a deal for a Thursday night for £99, double room. Superb, clean, spacious, great fresh food and Sky tv in room. The dinning area / restaurant was set out for a coach party, so was a tad regimented, but the food was pipping hot and fresh, great polite service too.

    3
    « Easy to find, but a nightmare road to leave on »

    The hotel was easy to find and well signposted. Did email on booking and tell them we would need a disabled space, but all spaces on front were occupied so had to go to rear of hotel, but there were no disabled spaces set aside anyway. Had two rooms booked and, to be honest if you want space, book a triple or family room. We had the double on the ground floor which was very small and the bathroom even smaller! The shower leaked and the flowaway from the shower was very slow (both reported). Our daughters had a triple room (should have been originally 3 travelling) and we could have got our room almost in their bathroom!! It was huge!! They had a lovely shower cubicle (doors didn't meet when closed) and room to manoeuvre when you got out, a far cry from our room. The bar was reasonable so no concerns there. Breakfast, well that was very expensive if purchased on the day (£12.95 each) and some of it was lukewarm and soggy (beans and potato waffles) and we had to wait quite a while for the sausages and egg to be replenished. There was no choice with regards to eggs - scrambled only and, by the time we got to breakfast, there was very little of most things left. On leaving - WHAT A NIGHTMARE!! Not the easiest hotel to get out of to leave London - 3 lanes of traffic either side of a barrier and having to go to a well queued crossroads to turn the car around.

  • 5
    « Great Hotel »

    This hotel was brilliant especially for our short trip to london. Location is great and is in a quiet area. Our room was very clean and very modern. Only thing is that the nearest tube is quite a walk away. Other than that would recommend and will return again. Fully enjoyed my stay at this hotel.

    5
    « Great location »

    Stayed here as a couple. The location was great, hotel was clean and tidy, staff were smart friendly and helpful. The room was clean, tidy and everything worked. The breakfasts were hot and tasty with lots of choice. Only one niggle was that there was no toaster. I would definitely stay here again when visiting the capital.

    4
    « wonderful staff »

    Very easy to find. Staff came out and helped with parking and access into hotel and room. (Not easy with a disabled daughter on a stretcher.) Mr S Turk was especially helpfu. Went out of his way to be of assisstance as did the young man with him. THANKS it was very much appreciated.l

    4
    « Great Hotel with only a few blips »

    I was worried about this hotel having seen other reviews around the time that I was visiting but I needent have. The hotel didn't look the greatest on the outside and is on a very busy road but this was not an issue. I had a room facing onto the road and had one of the best night sleeps we had ever had. We were in a suite type room with 2 separate rooms and 2 bathrooms. they were clean and well presented. We had a small issue with the heating not working which wasn't ideal in February however with a simple call to the reception desk we had it fixed within 10 mins. Amazing staff who were very friendly and helpful. Would recommend this hotel to anyone thinking about visiting London (only about 15 mins on the tube to the centre of London) and looking forward to my next stay in it for my next visit

    5
    « A lovely stay »

    I would not hesitate to recommend this hotel to anyone who wanted to stay in the London area but not in the centre. Buses to Marble Arch went from just down the road. The food both at breakfast and dinner was excellent. I was particularly impressed that the breakfast bacon was properly cooked and laid on toast to stop any wetness forming and the fried eggs were cooked to order. Our room was large and spotless, the staff very pleasant. Considering the road it sits on, it is reasonably

    5
    « Excellent first stay I will definitely stay again »

    I normally stay in Cricklewood or Kilburn, but on this occasion my travel agent booked this hotel as I was on business from Ethiopia. I have to say I was thoroughly impressed what the Palm had to offer. I landed at 7am into Heathrow after two long flights, when I arrived at the hotel at 9am the young male receptionist found me a room to check into immediately, this was very much appreciated and badly needed, he was extremely professional and helpful. The hotel is beautifully decorated and the rooms spotlessly clean. The hotel has air con in the room I was allocated and the bed was spotless . They also had their own sky box which is a manor plus. I thoroughly enjoyed my stay and will definitely return. Well done all the Palm hotel professional and

    4
    « Spacious and clean rooms. Very good value for London »

    I stayed at the Palm Hotel for 10 nights and i can say that i had a very nice experience. The rooms are spacious (i stayed on the second floor), everything was very clean and seemed new, the bed was comfortable, the bathroom wasn't crowded. Also a big plus is the fact that exactly in front of the hotel there is a bus stop, and a underground station is at about 15 minutes walk or 3 minutes with the bus, so you can get to the centre in about 30-45 minutes. To sum it up,it was a nice experience and i would definitely stay there again.

    4
    « Great value for money »

    Had read reviews which were mixed - pleasantly surprised - stayed 3 nights in a family room - pull out double bed-settee and 2 singles - good sized room - plenty of towels - immaculately clean - the double bed was not comfortable though as it needed an extra layer between the springs and the quilt - bar prices were very reasonable - opens 24 hours - barman was very good and friendly - we ate in the bar one night and can recommend the £12.95 sharing platter with chicken wings, garlic bread, onion rings, chips. 20 minutes walk to Northern Line metro or 2 minutes to bus stop. Gym was good too according to my son. Would definitely stay again

    5
    « Decent hotel...would stay again »

    This was our second visit to this hotel. The rooms are quite nice although maybe a little on the smaller side, they are quite adequate. Breakfast is comparable to most hotels. We had Sky TV which sports on HD which was a good bonus! Check out time a decent 12 noon. They charge £10 per hour over that! Free parking and free wifi a huge bonus for savings! Would highly recommend and will definitely stay in the future.

    4
    « Excellent, clean bedrooms and a great location. »

    The hotel is situated approx. 25 minutes from the centre. A bus stop is a 2 minute walk away or two tube stations in a 1 mile walk (or £5 taxi fare) Great location to be far enough out of town that it is quiet, great car park no congestion charge etc but accessible easily enough. Taxi from Soho to the Hotel cost £13 at 2am - very reasonable! The room was clean, usual tea/coffee etc and the addition of a Sky box was greatly received to relax to. The breakfast was rather pricey ( we thought it was all in the booking but apparently not.. bit of a shock when we were told so we only had it one morning not both) Breakfast was ok and suited most people.

  • 4
    « Good value for money fairly close to London attractions. »

    Excellent value for money. Comfortable and fairly spacious Twin room that we had. Free secure parking was a big plus for us. The Hotel had a clean and newly furbished appearance. Staff are friendly and willing to help although some lack local knowledge. Did not experience the Hotel food but when I asked, after hours (10pm) they only had a limited choice of sandwiches left despite an extensive published room-service menu. Tube station is about a twenty minute walk as are the local convenience stores. I would rate the Hotel Services as 3 Star overall.

 

Getting to the hotel ...

All directions
·From: Central London. The BEST WESTERN Palm Hotel is located on the A41 Hendon Way one and a half miles southbound from the London exit of the M1 and Brent Cross shopping centre. On approach to the Hotel from the A41 southbound, lookout for the junction of The Vale and the hotel is 500 meters ahead on the left.