BEST WESTERN Mornington Hotel London Hyde Park,  Londres

4.0/5  - based on 647 guest reviews.
12 Lancaster Gate, W2 3LG, London, Great Britain - See map
+44 20 7262 7361 +44 20 7706 1028

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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BEST WESTERN Mornington Hotel London Hyde Park enjoys a great location in the heart of Greater London. Close to Lancaster Gate tube and buses, our accommodation has been elegantly re-designed and is fully equipped! Our bedrooms are, of course, comfortable. . . and complemented by our intimate Library Bar which serves drinks and light snacks. Please note that whilst we only have a breakfast restaurant, there are a variety of good restaurants nearby. The great news is our free wireless Internet access will help you find them all! Shopping opportunities are countless in the capital, but if you simply want to wander around and see the sights, Hyde Park is the perfect starting point! The West End is less than two miles away if you fancy a show, and The Victoria & Albert and Natural History Museums will enthrall you as you explore. Enjoy your stay.

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Room 1

Guest reviews


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based on 654 guest reviews
 
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BEST WESTERN Mornington Hotel London Hyde Park,Londres
  • 3
    « Great location but small rooms and a shambolic breakfast service »

    The location of this hotel is perfect- close to Lancaster gate tube adn next to Hyde park. Our room was rather small though and a little basic. Breakfast sounded wonderful on the menu but was a rather sad and shambolic affair- we had to repeatedly ask for milk for cereal and bread and wait for other basic items and the poor staff seemed utterly overstretched and stressed. The selction was not as extensive as advertised and things like the tinned fruit cocktail and lack of fruit juices and more than just sliced packet bread for toasting was disappointing. Great location but perhaps not as high end as the website might suggest.

    4
    « Lovely weekend »

    Originally we had booked the Best Western The Boltons hotel but when we arrived there they told us that the hotel was full. However they said that they were transferring us to a sister hotel (Best Western Mornington hotel). We weren't too pleased at first to hear this but it turned out for the better! The hotel arranged a free transfer to the new hotel and free breakfast for our two night stay. We found out that this hotel had easy access to London's main attractions such as Winter Wonderland (about 2 tube stops away or as an alternative 2 bus stops away roughly). The hotel was modern and spotless but the room was very small. The staff were all very friendly, they always said hello as they passed you. Breakfast food was to a good standard with a small variety to choose from. So overall we had a very enjoyable stay. I would highly recommend this for a weekend away.

    4
    « Perfect location and great breakfast buffet BUT small rooms »

    The room: We had to move room 3 times for the 6 nights we were there and the last room we were moved to was extremely small. The first 2 nights we were in a small room #14, later in they move us to a room in an executive floor. The room is 3 times larger and is considered a suite although that size of that room would be considered a standard size in the US. After spending 2 nights in the larger room, the plumbing on the entire floor didn't work and it discharged a very unpleasant smell in to the rooms. Again, had to move to another room that's even smaller than the first one. You can only get on the bed from one side, to open the window you have to get on the bed, and you can't open your luggage unless it's laid on the bed. But we managed. However, regardless the size, all rooms were quiet especially the ones facing the back side of the hotel. The staff: since many of the staff if not all, are not British native, most are from Eastern Europe, reception wasn't warm. They're cold but professional. Except for one tall young man, I think his name is MICHAEL, whose customer service skill is of those Starwood hotels level. Second to none! We're very appreciative of everything he did for us. The Location: Perfect location. 5 minute walk to the Lancaster tube station which is on the central line, 15 minute walk or a blink of an eye for a taxi ride from/to the Paddington station (one of the 3 major train stations in London), not to mention hotel is located in Hyde park area, prestigious and safe area. Only 3 stops away from Oxford Circus which is SOHO where you get food, shopping, nightlife and entertainment. We came home after midnight almost every night. It's safe. We're aware of the pick pocket and stuff, but that happens everywhere in big cities in every part of the world. Just be cautious, wear your money belts or hidden wallet, and keep your belongings in checked at all times then you'll be fine. We'll definitely be going back to this hotel again. Tips, we were told to avoid group of teenagers of young people under age. But we didn't see them at all on the Central line nor around the hotel (Hyde Park/Notting Hill area).

    1
    « Horrible experience »

    We have booked 2 rooms before our trip from web. When we check in we saw both rooms were different than we booked. One was smaller. The other is smelling awful humidity under ground floor. Also both rooms were very cold. The suprise attacks us during check out. Altough the full price was blocked from our credit cards, they told us that they are unable to complete payment. And requested to take the payment again. We tried nearly 30 min to make them understand our bank already autohrised them to take the money, if there is a problem they have to consult their own bank. At last they understand and let us leave. This may cause us to miss the flight.

    5
    « Wonderful stay »

    Lovely hotel clean and warm would recommend this hotel and would use again . Close to Hyde park and local to shops . Breakfast plentiful and very good service throughout the whole stay . Will definitely use this hotel again

    5
    « Perfect room in a perfect location »

    When we arrived we were upgraded to a loft which was perfect. Upstairs there was the room and a bathroom, and downstairs a living room with coffee maker. It was very well decorated, and the wi-fi was very good. The staff was very helpful. I really recommend it, and will surely stay there again.

    5
    « Superb hotel at a reasonable price »

    I stay in West London around 3 nights per week and use a cluster of hotels and b&bs that i know are ok, as i couldnt get a room in any of my usual places i had to look elswhere. Well, i was very impressed with this place from the outset, lobby is good, parking good, rooms comfortable, clean and well equipped. I paid around £90 an can tell you that you will struggle to find anything better in the area. Highly recommended

    3
    « So Hot »

    The Hotel is in a good location near Bayswater Road , Good Public transport links for Tube and Bus, I had a single bed room on the 5th floor , The room was so hot with Air Conditioning not working ! I opened the window to help but still so hot The Breakfast was good with a wide section But again the Breakfast room was Hot , Whether there was a boiler problem or not I do not know but the heat was to much for me and the members of our party The Hotel is good value and would use again if not so Hot

    3
    « You don't get what you pay for »

    Nice hotel and staff were friendly at times. Two women one afternoon were quite rude to my partner which was very off putting. Service was average which was disappointing for the price we paid. They say 24 hour bar but during the late hours, nobody is there so you have to call quite loudly to be served and one time another customer was told off for it which seemed rather unnecessary. I'm confident you could find a better hotel for the same price.

    4
    « Nice well located boutique hotel »

    Our second time here in 4 years and did not disappoint. The Mornington is like a cross between a very nice modern B&B and a small full service hotel. Very good attentive service and the 24 hour lounge is a nice amenity. The rooms are small, though, even for London and there was a Wi-Fi glitch over the weekend --- not the hotel's fault, their service provider didn't offer weekend repair --- a minor inconvenience alleviated by their business center's facilities. The location is great and our room was, as before, completely quiet. Breakfast is equivalent to full English, plus cheese, meats, etc., offered buffet style. A good value in pricy London.

  • 4
    « Good hotel »

    After reading some of the reviews we were a little worried about having booked to stay here. However this hotel is absolutely fine, yes the rooms are a little small but they are clean, fully functional, quiet and cosy. The staff were helpful when needed. There is a great pub, cafe and restaurant close by and there are lovely walks to take in Hyde Park, we saw lots of things we hadn't seen before staying over this side of the park. The tube is close and it's not a far walk to Kensington Palace and Marble Arch. We thoroughly enjoyed our couple of days away.

    5
    « A very good hotel »

    This was our fifth stay in this hotel. It is perfectly situated a few minutes from Lancaster gate tube station. It is a five minutes walk from Heathrow express and around 20 minutes to Oxford Street through Hyde Park. The hotel itself is rather small and the rooms are renovated with wooden floors and nice bathrooms. The breakfasts are getting better and better and everything I like to eat is there. The breakfast staff is also very nice. Rooms are clean, beds comfortable, air con is working. I always book directly with the hotel. I will return again next year...

    4
    « Great location »

    First and most important, the bed was comfortable! Second, the room - a single - was not extraordinarily tiny! (I would request a larger room when you make the booking - I met a couple who said their room was like a postage stamp.) It's very convenient to Lancaster Gate Tube station and to buses. Bayswater Road itself is very noisy, but Mornington is up a block and very calm and quiet. Almost across the street from Hyde Park. A comfortable walk to Selfridges and Marks and Spencers on Oxford and to Harrods through the Park. The hotel was pleasant and clean. I would recommend you call and book directly with the hotel. When I called to book, the gal told me to use expedia. I found out that the hotel had a special going if you called directly. All I can think is she didn't want to be bothered to make a reservation. The two front desk staff assured me that direct booking was possible. It was 10 or 12 pounds for breakfast. I went one morning and after just grabbed breakfast at cafes. I don't really like the full English breakfast - and the eggs are too runny and I miss American bacon. Shrug. So it made sense for me to eat elsewhere. You might enjoy it. The front elevator was out the last two days, but they have two elevators so it worked out. Nice area for drinks off the lobby. I will stay here again.

    4
    « Good location adjacent to Hyde Park »

    Choose this hotel because it is a Best Western and close to downtown London and major attractions, Hyde Park, Tower of London, Parliament Buildings Buckingham Palace ...Westminster Abbey and the London Eye

    4
    « Great hotel »

    I was in a single room which was clean and quiet - it was cosy but no more than you'd expect from a single. I was running Royal Parks Half the next morning so had emailed the hotel ahead to ask if I could have a particularly quiet room. They replied to say no problem and I did get a great room away from everything. All in all a lovely hotel with friendly staff.

    2
    « Adequate, but that's about it. »

    Tiny rooms, paper thin walls, stingy on towels and soap, rock hard mattresses and worn down pillows. There is nothing special about this hotel. It was also far from the tourist attractions...needing to rely on bus/train. One other thing that irritated me about this place is that each day housekeeping placed the shower head facing out. Too tired in the morning to pay attention, it sprayed me directly in the face and got all over the floor. If you just want a basic bed and a clean room, it'll pass those requirements. If you want anything else, book elsewhere.

    1
    « Someone stole my coat there »

    I left my coat on the room closet, I did the check out, and when I came back 3 hours later to take it, they couldn't find it. It wasn't at the room, neither at lost&found desk. I stayed around one hour waiting for someone to find it and finally they didn't give me any explanation.... So I strongly don't recommend this hotel in London.

    4
    « Good breakfast but avoid room 110 »

    A small nice hotel on a quiet street. I particularly appreciated being given a room already at 10h00, I needed to fresh up for a conference speech two hours later. Excellent breakfast. Only complaint is for room 110 where there is a door to the next room, badly isolated, conversation could be heard as if persons were in my room.

    1
    « Not impressed »

    My sister and I booked rooms at the same time. We each requested the same thing. Double occupancy. She got a room with a sofa and bathtub. They also gave them a robe and slippers. We got none of that. By the third night we asked for soap because we used up what we had. It was ignored. We also weren't told that breakfast is included only with direct bookings. So no breakfast because we booked through hotels dot com. We blame both places for not making that information clear. We won't stay here again.

    3
    « Good location, good breakfast but....... »

    We stayed at this hotel and found it very convenient, with a clean but small twin room. The breakfast was good and dining room staff were very friendly. It was our first time in London and the help from the reception staff was nil, no smile or warm greeting, and not interested in helping us with any tourist information. The night manager came across as sarcastic. What a pity as it is in a great location.

  • 1
    « Dead, dirty, need so much fix hotel »

    It should be called dead hotel.. No SMILE at all from all the employees, No even thank you, good bye, good morning.. I stayed there for 5 nights it was very bad experience. After 3 days of my stay The front desk manager Jurate R told me to (the water in toilet is over load the bathrooms floor, so try to not let the water get out to the floor) I told her that ( if i open the water to take a shower 10 minutes exactly and the water is starting to going out to the floor, please you need to fix it) and i've 2 children as she saw and booked so we need at least 30 minutes for all of us for taking a shower. And thats everything happened.. At check out she came and told me( I will charge you because you over load the bathroom which effects the two rooms downstairs) I said ( no you can't charge me because you never fix or told me about any charges if anything happened) She replied (yes i warn you two times, and we sent a paper to your room with your language about the over loaded bathroom) I told her ( you never warn me, and never sent any paper under my name to the room, you only said to try to not let the water go out!) After all of this she said (yes I will charge you I have your carte) !!! Without any signing paper from my side, everything taped in the video records... I will sue you from taking 400£(for two nights) without my permission, without any right... This is the end of this story

    5
    « Lovely place, good location, great breakfast »

    Upon arrival at Paddington station, from Heathrow, we chose to walk to the hotel, about a 10 minute walk. Though not in the middle of the hustle and bustle of downtown London, it was quiet and relaxing. No traffic noises. Nice neighbourhood. Only a short walk to the closest Underground station, so really easy to get any where. A short block from Hyde Park. Many restaurant choices only a few blocks away. Our room was not quite ready, so we enjoyed a drink in the bar adjacent to the lobby. The hotel is not huge, not sure how many rooms, but seemed very intimate, more like a boutique property. Our room was clean, overlooking the front of the hotel, and while not quite spacious by North American standards, it was adequate for our needs. The bathroom was a bit small, but all we needed. The starring feature for us was definitely the daily breakfast, and the breakfast room staff. There was everything you could want: hot and cold, juices, coffees, teas, eggs, bacon, potatoes, toast, fruit, muesli, dry cereals, oatmeal, meats and cheeses and the list goes on. When speaking to the breakfast room staff, we mentioned we were leaving too early the following morning to enjoy one final meal. They asked what time we would be leaving and we explained we were heading back to Heathrow to meet friends and to continue on to Southampton for a cruise, so we'd be leaving about 5am. No problem, they promised a boxed breakfast would be waiting. And it was, fruits, meat and cheese sandwiches and freshly brewed coffee, all boxed and ready to go with us. As for the hotel in general, the décor was understated, dark woods and rich fabrics. Our room was always clean, toiletries replenished daily. If we needed anything, we had only to call the front desk, or, in my husband's case, stop into the bar (to get ice for drinks in our room). I booked this room using Aeroplan miles so it did not cost us anything, but we did see the bill, and had we been paying, we felt is was reasonable. We would highly recommend this hotel.

    3
    « Single room 504 »

    Room and bathroom are too small, none of rooms except suites have fridges. Too stuffy and not properly air-conditioned. Misleading advert in the lift : Book directly and get free breakfast and 10% off. Breakfast is not free and costs 15 pounds . I booked directly via Best Western but they did not offer me breakfast saying it is only for some phone bookings or directly with Mornington hotel. So, who owns and controls it? Best Western? Are you still the BEST? There is also problem with a quantity of sockets and wifi on Apple products works via connection through apologin.com and disconnects. Bed was really too small even for a single person and not very comfortable. Rooms are too close to each other and you can hear doors slammed by your neigh boroughs and their conversations. Late checkout 10 pounds per hour!!! Can't believe hotel in a such a huge demand:-) For price 161 pounds for 2 nights I was expecting much more. Good things: newspapers availability in the lobby, smiley staff, location is near Lancaster Gate tube station and near the Hyde Park where you can have a pleasant jogging or walk.

    5
    « not bad »

    you walk through the door into a great little reception area , polite and helpful staff , we were asked for a credit card and made to put our pin in even though we had pre payed , wasn't too sure about this but got a receipt upon leaving , our room was very nice , a little tight around the bed but I managed , a more unstable person might struggle a little . bathroom was good with a great shower. breakfast was fantastic , the only downside would be the noise from the room above , this is due to the wooden floors within the building ,the location is spot on

    1
    « Stupidly NOISY »

    I have an interview tomorrow in London, hence my stay. I chose this hotel due to the free Wifi to do my interview research. The wifi keeps breaking and blocking me out and i dont know why (they said its because i am using something illegal, but i have no idea what? All i am researching is effective marketing campaigns). Reception didn't know either and said i need to switch off my laptop and wait for half an hour so I can't do any work for that period of time. My room is extremely noisy. Every time someone comes up in the lift, it makes a very loud, unnecessary noise. I can hear literally EVERYTHING the room next door are doing, including playing loud music. I rung reception to ask them to turn it down, they turned it down but not enough, what am i meant to do? It basically felt like I was basically in the same room with these people, i can hear what they are saying, where they are walking and especially the hair dryer. I am really worried if and when they come home tonight drunk and noisy. These rooms aren't sound proof. There is also a very loud noise coming from the bathroom? the pipes? I'm not sure. but it is not normal My room is right outside a pub, everyone is outside and is so noisy. I asked to move to a quieter room, but reception say there is absolutely nothing they can do. they gave me ear plugs, told me to drink coffee and my interview isn't that early anyway in the morning. Ive also rung up to see if there is anything they can do - they offered me a refund on my room if i can find somewhere else to say. if "I" can find somewhere else to stay?! why should i have to find that place to stay. I am so busy trying to revise for my interview that I don't have more time to waste trying to find somewhere else to stay, why can't they do it?! Ive already wasted enough time and my money.

    5
    « Really good again! »

    I chose to stay here again after flying into Heathrow. As with my last stay, the hotel looked just like the website and the room was comfortable. I chose a single room this time, and I was surprised at how big it was - I'd been expecting a bit of a prison cell since it is in a listed building, but there was ample room for me and my 3 bags. I was woken in the night by a loud guest, however the front desk were very responsive in asking them to be a bit more considerate, and I soon got back off to sleep again. The breakfast is buffet style, however it is worth mentioning that there are other items that can be prepared for you - make sure you look at the menu before you choose from the buffet! My fried eggs must have been sitting out for a while and were inedible, and had I realised earlier, I would have asked for poached eggs from the menu. I would have liked to see the choice of granola in the cereal section, but there is a good selection on offer. I would definitely look at staying at the Mornington again in the future.

    5
    « Fantastic stay »

    This hotel is well placed just a 2 minute walk from Lancaster Gate underground station. Helpful and welcoming staff - I was able to check in early as the room was ready. Receptionist phoned about 15 mins after we got to our rooms to check all was ok. Very clean room with everything you needed - plenty of plug sockets, hairdryer, safe, iron and ironing board. Very quiet. Not a huge room but big enough. Breakfast was excellent - a wide range of foods available on the buffet but you could also order porridge, eggs, omelette, etc. Really enjoyed our stay here - great hotel, very close to Hyde Park and the underground system. Would definitely stay here again. Thank you.

    4
    « Can't beat the location for access to London! »

    Have stayed at the Mornington for many years. Advent of the Heathrow Express to Paddington Station enhances its location for international travelers. 15 minutes on the Express and a ten minute walk and you're at the hotel--just a few steps from the Central Line and across the street from Hyde Park. The hotel's rooms are small, though some on lower floors have been updated and are larger. Room 101, for example, is a two-story loft--really nice! Not a lot of frills--art on walls, etc--but functional. Unusually for London, weather during our stay demanded AC--effectiveness varied by room. Breakfast is both full English and Scandinavian. Staff quite eager to please--handled luggage issues effectively and worked hard to get us into rooms as soon as possible, given our early morning arrival. Will definitely continue to return.

    4
    « A smart, comfortable night's stay right next to Hyde Park and the Central Line »

    I stayed at the West Western when my usual hotel (Corus Hyde Park) was unavailable. It is more expensive but the rooms are bigger and the breakfast is very slightly better. This place gives you a comfortable night in a great location. You get what you pay for!

    5
    « Great location, wonderful staff »

    We did have another hotel booked for our holiday, but it turned out to be a disaster so we had to find last minute room for us. So, we booked this hotel as it was only a short walk away from our original hotel. It wasn't the cheapest option, but it was worth every penny. We had very modern, small room with nice and clean bath room. Only minor thing was that our room was next to lift, but when you got used to that it wasn't a problem at all. Besides of that room was very quiet. Staff was friendly whole time during our stay and they made sure we got everything we needed. Lobby bar was just lovely. All and all we had great time!

  • 3
    « Expensive stay for a small room but staff good »

    This was booked as part of a 50th birthday surprise and at £150 it wasn't cheap. We were disappointed with the size of the room with barely any room to move around the bed, we asked if there was a larger room available as it was for a special event, the staff were polite and gave us two other options which were slightly bigger but the view was a noisy air conditioning vent/pipe and no natural light. We ended up staying where we were originally. The room, though small was clean and comfortable, the breakfast was lovely and 11am checkout was welcome. The pictures on the internet focus on the extensive lobby and library room but don't be fooled by all the space it is worth checking when you book what size the room is and what your view is as you could be very disappointed

    5
    « Great place to stay »

    Location ideal for central London Kensington Gardens just across the road. Tube station 2/3 min walk Lancaster Gate. Helpful staff,clean, quiet, great breakfast ... Rooms may be small, but more than sufficient .....

    4
    « Great location, upgraded room »

    I was upgraded (for free) to an exec suite - this was most welcome as I'd stayed in one of their (much) smaller single rooms previously. The room was on 2 levels (bedroom, on first floor, bathroom and 'lounge' on ground). There was tons of space. Didn't try the bar o rrestaurant, but there are some small convenience shops and pubs nearby. Great location for Hyde Park and Lancaster Gate tube.

    5
    « Excellent, affordable place to stay in London »

    This hotel was surprisingly nice. My single room was spacious and very clean and updated. Hair dryer, iron, drycleaning options - everything you'd expect from a nice hotel. It is just a few steps from Hyde Park, a block from the Lancaster Gate tube and ~10 minute walk to Paddington Station. Highly recommend, especially if you get the price that I did (under 100 pounds).

    4
    « A noisy start but all in all a pleasant stay »

    We had room 506 initially. A small room with no view. But the major issue was the tapping noise in the room which was very noticeable late evening and early morning It disturbed our sleep so we gave up after 2 nights and asked to change room. We got a larger room at the back with a nice view overlooking a pub. We were not disturbed by any noise after the change. Both rooms were recently refurbished and clean. The reception staff were very friendly and helpful. Very good location near tube and Hyde Park and well away from disturbing traffic.

    5
    « lovely weekend »

    Stayed here for our wedding anniversary . a lovely welcome from Pauline ,we were upgraded to a suite which was lovely with a bottle of Prosecco a lovely gesture .also a lovely welcome from Pauline ,who was very helpful .

    3
    « Good location but small rooms »

    The thing I was surprised over was that their breakfast was bigger and better then I thought. The location is good, not far from Lancaster Gate underground, otherwise the area is mostly hotels, two pubs and a few restaurants. The room was small and did not have a workplace as it said in the description and I ended up on lower ground in a small room that was like London-a bit damp.

    4
    « Pleasant stay »

    This hotel cca 10 min walk from Paddington (direct train to airport) is quiet street near from Hyde park. Old style viktorian house with small rooms. With respekt to size is room enough furnished. For breakfast is good choice of meals. Hotel is clean, staff is polite

    4
    « Girls' Weekend Away »

    Spacious room with King & single beds & lovely private terrace. Beds are very comfortable with great pillows. Easy walk to restaurants and bars in Mornington. Only issue was noisy cleaning staff, but it was 10am so we should have been out of bed !! As its only an hour on the freeway from Melbourne, it's a great place for a lazy weekend away. This was our 4th stay & looking forward to staying again.

    5
    « Exemplary service »

    This was a great choice for our base during a 3week trip. Three stays and excellent service. The staff were helpful, polite and recognized us on each return. They accommodated us after a noisy air con kept us awake and a shower head came loose by reducing our rate. They kindly stores bags for us, assisted us with laundry. The breakfast is very well done and more than ample. I'd return here over and over. The location is just right.

  • 4
    « Quite close to the city centre »

    We stayed for 3 nights. The room was small but sufficient for a short stay. There were: ironing board, basic toiletries and tea/coffee facilities and a biscuit added every day. The room was clean. Don't expect a nice view from the window. Lancaster Gate station is within a few minute-walk as well as Hyde Park. Oxford Street is 10-15 minutes away on foot. Quite good hotel in a quite good location. Don't rely on the reception to call the taxi. It didn't work. Free wi-fi in the room.

    3
    « Nice room but poor service »

    When we arrived at just before 2pm on the Sunday afternoon, we were not greeted at reception but waited and I had to ask to be served - we were told our room was not ready as previous guests were 'still in the room' and to come back later. We advised we were at a concert in Hyde Park and that could mean 11pm and the advice was to 'check in then'. Instead we went to grab a bite to eat and returned at 3pm to be advised the room was still not ready - it was finally released at 4pm. The room itself was clean and comfortable and quiet - the bed was big and comfortable - had a cracking nights sleep and the shower had a lot of early morning power to wake me up! Breakfast was in the basement and the staff member serving could not find our booking, and tried to say we had no breakfast - I had to insist this was paid - she found our room and then just pointed at a table and ordered us to sit there and then left us. We found our own way around the breakfast offerings which were short of eggs, bacon, sausage and white bread. I also could not get a refill of coffee from the staff member. The room is great, the staff service left a lot to be desired.

    5
    « Perfect! Loved this hotel »

    We booked the Mornington Hotel directly through the hotel website back in April 2016 ready for our trip to London to see Carole King at Hyde Park on 3rd July. We got an amazing deal - £133 for a double room for 2 including breakfast (advance saver rate). I was impressed to receive - a week before our visit - a lovely email from Jurate the operations manager asking if there was anything his team could do to make our stay special. I replied to thank him explaining that our visit to London was to see Carole King - a treat from my husband for my upcoming birthday and how excited I was! On arrival at the hotel I was wished happy birthday by the check in lady which made me smile. We were early so returned after lunch to check in fully. We were allocated room 106 on the first floor and the housekeeping gentleman greeted us as we came out of the lift and helped us locate our room (nice touch). Inside the room was a printed note to wish me a happy birthday along with a complimentary bottle of prosecco on ice and towels on the bed shaped as an elephant!! I felt very special indeed and very touched at the effort the hotel had gone too! The room was very spacious, modern, spotlessly clean and very tastefully decorated. The bathroom had 2 x bathrobes and pairs of slippers which was an added treat I wasn't expecting. Lots of lovely features - a mini bar that wasn't too expensive (£3.50 for bottle of Stella) and doubles as a mini fridge, lots of toiletries, various lighting options around the bed (dimmer, reading light etc), professional hair dryer, air conditioning?.just lovely! The breakfast was seriously impressive too - so much choice and good quality too (Wilkins jam, boxes of Kelloggs cereal, nutella etc). You can also order omelettes, porridge, pancakes, other coffee options (Latte etc) for no additional cost. The staff in the hotel (especially check in) were lovely and you could tell they genuinely care about your stay. The hotel is extremely close to Lancaster Gate tube station on the Circle line - very quick and easy to get back to Euston the next day. It is also pretty much opposite Hyde Park so perfect for our purpose. I would stay here again in a heart beat - a real gem of a hotel!

    5
    « 3 days in London »

    Hotel was very well presented and had recently been re-furbished. The location was perfect in that it was pretty central. (Close to Hyde Park and Lancaster Gate Underground Station). Notting Hill was also within walking distance which meant we were also close to a number of good eating places

    4
    « Well situated »

    Room was all we needed for a one night stay, clean, smaller than some we have stayed in but sufficient. For what you get the price is high but that is London prices.The reception staff were polite and helpful. If you don't know London the hotel is less than 5 minutes walk from Lancaster Gate Station on the Central Line, which in a few minutes on the tube takes you to Oxford Circus and the main shops. We were going to a concert at the Albert Hall, it was a pleasant walk across Hyde Park (c.25 minutes). Hyde Park is just a few minutes walk away, we went to the Serpentine Café which has a lovely view across the lake. For breakfast we went to The Craven in Craven Terrace around the corner from the hotel so can't comment on the hotel food. We wanted to try Sheila's for breakfast in the same road but that was full.

    3
    « Very handy to the Lancaster Gate "tube" station. »

    The breakfasts were good but aside from the staff there we found the service orientation of the hotel wanting, particularly the desk clerks. The room was a bit on the small side but adequate. The shower could use a door so that the bathroom floor did not get as much water.

    4
    « Nice Hotel »

    Hotel was nice and bed was very comfortable. The breakfast selection was plentiful and delicious. Central location! Staff was nice and cheerful. Room was a bit small. But overall pleasant stay. Would not mind staying there in the future.

    3
    « Nice Hotel - becareful which room! »

    Hotel is pleasant, staff are very friendly. Rooms are very small, but of a reasonable standard - bed was very comfy. If you want any sleep avoid 407 or similar rooms on other floors at all costs as the door adjoins the lift and the lift shaft runs behind the wardrobe. Sleep was impossible until about 3am and the noise started again at 5am.

    2
    « Dirty linen »

    Got one of the little rooms in the cellar. So crowded one had to play tetris with the bag to get in. Linen was dirty and it took a while to get that fixed. Got a refund in the end. Breakfast was pretty mediocre.

    4
    « Lovely Few Days in London »

    Stayed here before and love the hotel - all staff were lovely - especially Edyta in the restaurant for breakfast. Room was smashing - only complaint would be both Saturday and Sunday morning the fried breakfast wasn't hot - baked beans only aired and putting onto cold plates didn't help! Apart from that - smashing stay and will definitely come back.

  • 4
    « Small but clean and VERY comfortable bed »

    I was booked into another hotel but ended up here late at night. Checked in quickly and clear directions to room given. I was on first floor with a The Mitre below which was a little noisy and it meant I had to keep my window shut. But the air con was effective and quiet. TV wasn't worked - reception attended very quickly. The room was quite small and cramped but it did for short nights sleep - wouldn't like to stay in there for any longer. Bed very comfortable, even if you could only get in from one side.... Shower hot and large towels. Would stay again if a bigger room was on offer.

    5
    « Clean, comfortable and tasteful hotel with delightful staff and a great breakfast »

    Only a few minutes walk from the Lancaster Gate tube station and virtually bordering Kensington Gardens and Hyde Park, this hotel is very well located. The hotel exudes class and cleanliness from the reception, to the dining areas to the bedrooms. The staff were very friendly and professional, the decor attractive and the room well put together. The bed was comfy and the bathroom in great working order. There was a safe, tea service, ironing board and other such accoutrement's as you would expect to find. Breakfast was tasty and split between continental and the classic English fry. Both were good quality and did not disappoint. Staff in the dining area were very efficient. Also, it was very nice to see that diners could squeeze their own fresh orange juice. Overall all we had a great time and feel that it was good value for money and therefore can easily recommend it.

    5
    « Brilliant staff »

    Great business traveller hotel, great location. Two special mentions for Domante and Carmen, two girls who were both very helpful and pleasant, not easy when your in the same place for three nights, but they made the stay very enjoyable Thanks Domante and Carmen

    3
    « Generally pleased »

    This was just a last minute planned weekend break can't fault staff or room etc , however food other than breakfast non existent, all that was available was minimal choice at lunchtime or what was described as something they would put in the microwave, or meals they got from an outside supplier but when I asked what was available was told they'd just stopped doing that. Also there was painting being done in parts, but no wet paint signs just the smell of paint, I only found out the walls had been painted was when I brushed my hand against a wall.

    4
    « Delightful stop over »

    I had the pleasure of staying here for 2 nights. It's a comfortable hotel, one where you feel at home immediately...lovely comfortable chairs and couches dotted around the reception area, the breakfast was exceptional - including the service. My room, albeit at the back of the hotel, had everything I could wish for and a fabulously comfortable bed. The toiletries were lovely as well. I came back one afternoon and found a lovely swan on my bed, made from the towels. What a lovely gesture from the young cleaning lady!! The decor was nice, the shower great. The location is pretty good as well, 2 tube stations and the bus route in easy walking distance. I really enjoyed my stay there.

    5
    « I love this hotel for every reason! »

    I recently spent 6 nights at this hotel in London Bayswater area. It is my third stay at this hotel and I see no reason to stay anywhere else! The hotel is very convenient to every attraction in London and a short walk from Paddington Station where you can catch the Healthrow Express train and be at the airport in 15 minutes. Lancaster Gate Tube station is just around the corner giving you access to the Central Line. Many wonderful restaurants are in the immediate vicinity or on The Queensway.

    4
    « Value for money & excellent location »

    The BW Mornington is quite a gem of a little hotel in central London. Just a stone's throw away from Lancaster Gate tube station, Kensington Gardens and Hyde Park, it is also within walking distance to Paddington tube station, with access to Heathrow Express/Connect and a variety of cafes and restaurants. The hotel is modern and well maintained. The lobby and the adjacent Library/Bar are cosy and chic. There is free wifi throughout and a breakfast room and a small gym. I found all the staff consistently friendly, attentive, thoughtful, professional and efficient, which is certainly noteworthy! Although the single room I had (305) was the smallest on the floor, it was more than adequate for a solo traveller staying for three nights. The room was very clean and housekeeping certainly did an excellent job every day. There was enough space to move around, with a rack to put a huge piece of luggage, as well as an armchair, a work desk and another chair. It also helped that the double-door cupboard had full length mirrors which created the illusion of space. There wasn't much of a view (the window was facing a dome-like roof/structure), but my priority was to have a quiet room for a good night's rest every night. The single bed and pillows were very comfortable and I slept like a log every night, waking up well-rested and refreshed each morning. Complimentary tea, coffee, biscuits and toiletries were provided. The shower had just the right pressure, and the towels were absorbent and of good quality. Also included were an iron, ironing board, hair dryer and safe. A really pleasant surprise was the buffet breakfast. It was sumptuous and delicious. It's either included in the accommodation package or costs only an additional £10/- for hotel guests who booked their room without breakfast. Some minor observations: The flat screen TV in the room had only local channels but then again, cable TV shouldn't be a priority for most who are visiting London. Unlike most models in standard hotel chains, the in-room safe was a bit tricky to operate. The 24-hour room service had a limited menu from around 10pm. It just so happened that I didn't have time for dinner on my second night and ended up ordering a tiny box of vegetarian noodles at the 24-hour reception desk. It is also a pity that the hotel is located just next to a building apparently perpetually covered with scaffolding and this is a bit of an eyesore. However, apart from that, the BW Mornington is a really lovely value-for-money little place in a very central location that ticks all the right boxes. It seems to be a very well-kept secret that ought to be shared. Highly recommended!

    3
    « Very small room, dissapointing »

    Stayed with family. Bad points: Rooms tiny...bathroom even tinier...shower holder not working...bar room service (food) not available as short of staff so the only alternative would have been to buy from an outside takeaway (1 hour delay). Good points: Helpful staff in reception, and during breakfast...nice fresh breakfast...newspapers...lovely pillows and tea/coffee facilities in the room. It is a good 20-30 minute walk to the actual Marble Arch. We used Park Lane parking lot so a bit of a trek.

    3
    « Amazing Location. »

    Good Value Average Hotel. Not your typical chain hotel. Buffet breakfast is excellent. Breakfast room staff are all most welcoming. Very attentive to your needs. Paulina is especially personable, professional and helpful. I became ill while on vacation and needed to see a doctor. Front desk immediately suggested I go to St. Mary's Hospital in Paddington. Arranged for taxi. With in brief time, everything was organized and I was at Emergency & Accident Wing of Hospital. Without the kind assistance of front desk staff I wouldn't have known what to do. For that I thank them kindly.

    5
    « Very nice cozy hotel with English breakfast »

    Very nice cozy hotel with excellent service and atmosphere both in the reception and in the restaurant. Rooms have woodden floor, there is possibility to open window. Hotel is close to Hyde Park, underground, English pubs, in a very nice area. English breakfast, fresh squezed juice and cappucino included - rare things in London e.g. in Dorsett Shepherds Bush you have to pay £4 for double espresso. If u booki directly you will get 10% discount and breakfast for free.

  • 5
    « My home in London! »

    Once you stayed there you always wanna come back. Really Nice and dedicated staff, clean rooms With everything you need. Lovely breakfast, and you can walk to Oxford Street, Hyde Park and Notting Hill. I`ll be back :-)

    5
    « Great location, staff & service »

    Right across the street from Hyde Park, walking distance to great pubs & restaurants and the awesome Portobello Saturday market. Loved the breakfast and esp. servers Paulina and Ivelina, who take special care of guests on an individual basis. Room was clean and comfortable. We will stay again next time we visit London.

    4
    « Wonderful »

    The Mornington was wonderful! It was easy to find and the staff friendly and helpful. The breakfast buffet was a great value. There are steps up to the entrance and and steps to our room but there is an elevator inside. The room was a little cramped but was updated and nice. Quiet and safe neighborhood, close to Hyde Park for walks or jogging. The tube is just around the corner, tour bus pick ups about 15 blocks away, and railway from Heathrow about 10 blocks away.

    2
    « Choose somewhere better. »

    Possibly the worst night sleep we have had. Room 506 - there was a constant noise coming from outside the room up until about 2 am. It sounded like a boiler noise, when we questioned this the lady on the desk didn't seem bothered or offered an explanation. Won't be staying here again.

    4
    « Unfortunately A noisy night »

    I have previously visited this hotel without issue but, on this occasion, I passed a night with some disturbance. The check in was swift and the receptionist was very welcoming. My room #112 was small but quite adequate and in very good order. Unfortunately it adjoined #113 and there appeared to be an inter connecting door which meant sound travelled easily between the two rooms. The guests in 113 started talking from 22.30 and we're still talking at 00.10 when I visited reception and organised a room change. The receptionist was very understanding and helpful and I was soon installed in room #209. Unfortunately I was awoken at 02.00, probably by the guest in the room above, who appeared to be moving the bed, causing a loud banging noise and then opening and closing the door. This procedure was repeated at least one more time. Eventually I was able to get to sleep again around 03.00. In the morning the included breakfast was excellent and the staff in the dining room most helpful and welcoming, as is the norm at this establishment. It was a shame that the quality of the service was marred by other guests being somewhat inconsiderate. Will it prevent me visiting again? Probably not.

    4
    « The convenience and comfort of the Mornington Hotel »

    We chose the Mornington because we are members of 'Best Western' and we knew that the standard would be good and we were not disappointed. Reception was efficient, the room was clean, comfortable and well equipped. The accessibility of Hyde Park, Oxford Street , easy transport and Paddington station made our experience a very rewarding one.

    5
    « Great location!!!!! »

    Clean, bathrooms are great. Customer service is great!!! We had to wait for our room to get ready and we were offered with complimentary drinks while we were waiting...room is a decent size and quite and tranquile hotel. Definitely I recommended Best Western Mornington hotel..??

    2
    « Don't let the pictures fool you »

    Nothing special at all. In the pictures this looks like a nice boutique hotel, however in reality it is just a standard chain hotel. I got an upgrade which meant that I got a massive room in the basement. Location is good however there are so many better hotels in London.

    4
    « Nice stay, pleasant staff, clean comfortable room »

    Stayed here for a couple nights before the start of a business trip. The rooms were well appointed and comfortable. Mine had a couch and TV downstairs and a bed up on a loft. If I was older or not very mobile, this would not have been a good room at all as the staircase was narrow so make sure to check with the staff if you have limited mobility or problems with stairs. The bed was comfortable and the rooms clean. Location is good and right across the street from Hyde Park. For me, it was a little far out from other things I like to do and see (I usually stay in mayfair or knightsbridge) but transportation is convenient (tube right around the corner) and you can get to Paddington station with a short walk. Super convenient if you are coming in from the airport for a night or two. Would definitely stay here again - price for room for what I got was great for London. Oh and the lobby area looked pretty nice too. Had lots of chairs to hang out in and a little bar.

    5
    « Amazing Hotel! »

    Amazing Hotel and good location, close to Lancaster Gate and Paddington stations, Oxford street is very close even by walk. Breakfast was the best I've had in a long time. Staff were friendly and helpful with directions and recommendations with restaurants near by. Would recommend this Hotel and will stay there next time.

  • 3
    « Inavailability of basic amenity »

    Whilst the room is very small and basic, we were not provided with hotel slippers. The room given to us was facing walls very near to the kitchen exhaust. Thanks to that we are waking up very early daily because were disturbed by the sound the exhaust fan is making. On one of the nights, the emergency alarm was activated in the middle of the night (maybe 0200hrs or 0300hrs?), it wasn't deactivated until after 10-15minutes. No hotel staff contacted us whether to evacuate the hotel nor to update us on the actual situation. We then decided to call up the operator and no one picks up. Our call was finally answered by the Receptionist (there were speed dial buttons on the telephone) informing us that it was a false alarm. Could have handled the situation better.

    5
    « Brilliant hotel!!! »

    I like to travel in style, I like high quality hotels and I like to be spoiled as a guest. I entered the hotel and I knew that I will have a pleasant stay, because as we all know, everything starts at the reception and I've been very well welcomed by Marius and the other lovely receptionist, I don't remember her name but she was lovely and helpful as well. The hotel is lovely, clean, the location is perfect. The staff is great!!!! Especially Marius, he offered us the best costumer services. I will definitely come back and I will recommend this hotel to all my friends. The only thing that is missing is a proper restaurant tho, the bar is lovely but a restaurant would be great. It was perfect! Many thanks to you all for making my stay so pleasant.

    4
    « Fab location, best breakfast, lovely stay! »

    This hotel has a fab location, so close to Paddington station and tube which was handy as we didn't have to walk far with our luggage. The closest tube station is Lancaster Gate, which was about a 2 minute walk away, meaning you're never far from anywhere in London if you stay at this hotel! The staff are super friendly and accommodating, especially the breakfast staff! The breakfast was the best breakfast I think I've ever had, there's so much selection and the food is amazing, I would probably go back there just for the breakfast alone! The rooms are lovely and have everything you need, the only downside I would say is that I had a single room towards the back of the hotel and I had no views at all as there was something blocking the whole window, however my mum who stayed in a single room towards the front had a view so it was just the room I was staying in. However, this didn't affect me much. The rooms also contained air con which was a nice touch as usually hotels in London don't have that. The sleep was also great, lovely comfy beds and it was so quiet as its away from a busy road. The hotel is also right next to Hyde Park, which was lovely to walk through and so nice it being so close! Overall I would definitely recommend this hotel to anyone staying in London, especially if you're getting the train to Paddington as its so convenient. I'll definitely be staying here again in the future!

    5
    « Sisters Adventure »

    One of the Best Hotels I have ever been to. Super Clean and the Staff are friendly. The Breakfast was out of this world. Absolutely Delicious. The Ladies serving and fixing the breakfast were so friendly and nice. They went beyond to make sure we had everything we wanted. They made our Sister's Abroad vacation AMAZING! I miss those Girls!

    5
    « Good Mornington! »

    What a great place to wake up in London... Close by Hyde Park for an easy stroll... I was traveling with my adult son, so two affordable rooms with just a single bed was a comfortable alternative. The hotel is located in a safe neighborhood close to the park and subway stations.

    5
    « Excellent location, service and breakfast! »

    I am actually a Londoner writing this! Stayed for a weekend in January for work. Top Location! This hotel is located in Central London, it is only a short walk to Lancaster Gate tube station. A slightly longer walk to Paddington train/tube station. I took the Heathrow Express to Paddington and walked to the hotel with my suitcases without any problem. Top service! From checking in/out to using the bar the service was consistently excellent. Had a friend joining me for some whisky at the reception and that was excellent, too. Top breakfast! Probably ate too much and drank too much coffee! Lots of hot and cold options to choose from. They had newspapers as well so I could read the news while enjoying my food. Also bumped into a maintenance guy in the lift and he was super polite and friendly, too! I had a room on the top floor and it was great!

    5
    « Thank you Mornington Team »

    We came to London to celebrate my daughters birthday. My daughter was over the moon as when we entered the room, there were lots of balloons and elephants from towels. Reception has left a lovely message in the room and wished a happy birthday to my daughter. I would really like to say a big thank you for reception team, who organised this lovely surprise for my daughter, She keeps asking me when we will go back, and I must say Mornington will be my favorite place to stay in London. I highly recommend this hotel.

    5
    « Good hotel, good location, lovely staff »

    We stayed here for 3 nights at the beginning of March and were allocated a large twin room. As we were in London as a treat for my daughter's birthday the reception staff presented us with a fruit plate and 2 small bottles of prosecco in our room - a really nice touch. Could not fault anything given the price we paid for staying at this hotel. The reception, housekeeping and breakfast staff were very friendly, especially the breakfast (manager I think, a lady from Poland) - she was exceptionally helpful. As previously mentioned in reviews - excellent location to Lancaster Gate tube station and Hyde Park. Would not hesitate to recommend.

    5
    « Just The Best"Best Wester" »

    I stayed in quite a few best western hotels, however this hotel was the best. I arrived and straight away was recognized that I am diamond member, so was offered and upgraded to a lovely room. In the room I found a plate of fruits and welcome letter from the manager. Breakfast was great and I really enjoyed it. Not expensive at all for full english breakfast and if you book directly with hotel, you can get even for free. Staff at the reception and breakfast room was very friendly! I highly recommend this hotel and this will be my favourite hotel to stay when I am in London next time.

    5
    « Wow 4 star plus!!!!!!! »

    The hotel is in excellent location, the tube station is vey close. I stayed with my family this weekend and we were really looked after. We arrived on Saturday and instead of family room we were upgraded to a suite room. The room was clean and sofa was opened for children. They really enjoyed it, as they had a separate TV downstairs. Reception staff was extremely helpful and helped me to book tickets to the show and some other attractions. We arrived very early and one of receptionist organised a room in 30 min. Thank you very much for an excellent service and we are looking forward to come again!

  • 5
    « Excellent stay and reception staff »

    I just came back from London and I was staying for 3 nights in this hotel. I must say one of the best hotels I have ever stayed. Reception staff demonstrated professional attitude and helped me with all questions I had. I would like to say a special thank you for 2 girls who were working in the morning during my stay, there was nothing too much to ask for them to do for me. Excellent service! They upgraded my room to one of the biggest room in the hotel and while we were were waiting for the room I was offered coffee in the lobby. Nice touch. I will definitely come back.

    4
    « Nice clean hotel close to Paddington station. »

    This hotel has a nice quiet location close to Hyde Park and a short walk to paddington station if you wish to take the Heathrow express. The single rooms are a little smal but clean and comfortable. The staff were nice and helpful.

    5
    « Would stay there agin »

    Hotel in excellent location, close to tube station and the tourist areas. Staff very pleasant. Very nice room, but very hot. Air conditioning was too noisy to be run whilst trying to sleep, and there was a constant hum like the extractor fan in the bathroom running constantly. However would stay there again due to the other factors being so good.

    5
    « Excellent Hotel »

    There is absolutely nothing negative to say about this hotel. It's in a very good location and just off the main road, so relatively quiet. The staff are friendly and accommodating, especially the ladies who run the breakfast venue. The rooms are not very large, but they are spotless and the beds are very comfortable. The views from the room might not be great - so what - there is plenty of sight-seeing to do. The end of the day I am not coming to London to sit in my room all day! And for the hotel not having a restaurant - are you kidding - there are 100's of places you can eat - all in a one mile radius. The hotel does offer room service and the breakfast for £10 pp is very reasonable for London prices. This hotel is a little gem and next time I'm in London, I will definitely book The Mornington again.

    5
    « One of the very good places to stay in London »

    Strategically located a few step away from the metro station and Hyde park, very close to Notting Hill. I loved the staff kindness, the room was big enough for us and our 6 years old daughter that had already her sofa bed ready when we arrived. Very clean and comfortable stay. The breakfast is very good also and the library-lobby bar give this hotel a classy and cultural touch. I loved it and will stay again

    3
    « Small rooms »

    Taking into account the great location and comfortability Mornington Hotel has the touch, that is why we booked it. After you do check in and you see the room, everything falls down, as the rooms are so tiny. It is hard to move inside the room without touching the furniture and dropping some items. I asked at the reception to change my room, it was summer time so they were full and was no option to change it, they said all the rooms were the same, so no complains. Friendly staff, quick and outstanding service.

    4
    « Excellent fr a short stay »

    The hotel has a very good position, 3 minutes from the metro, 1 minute the Hyde Park. The room was however much smaller then expected after the photos (smaller then in a Best Western in Paris!) but it was absolutly clean, double bed pushed to the wall from one side, but very comfortable with nice bed linen. Staff absolutly helpful, very kind! We have stayed other BW hotels earlier, but this was the first time that we tried breakfast which is normally very expensive but hier we had a good last minute deal through booking incl. breakfast, so we tried this time and it was first class! I can 100% suggest this hotel for 1-2 nights but because of the size of the room perhaps not for a longer stay.

    5
    « Beautiful clean hotel with great staff »

    Stayed with couple of friends for 2 night in March and loved this beautiful hotel. Rooms were spotless clean, great variety of breakfast and staff was very attentive and helpful at all times. Great location in central and close to Lancaster Gate underground station. Definitely will stay again when back in London.

    4
    « Suits us »

    Once or twice a year we need a hotel near the Albert Hall. The Mornington is comfortable and convenient and has helpful staff. We can walk across the park to get to and from the Albert Hall and there are several options for eating and drinking near by. It suits us perfectly.

    3
    « Nice rooms and breakfast. Not so friendly staff. »

    I stayed there for 3 nights. The room was nice with good breakfast. Hotel is 5 minutes from Lancaster Station. Unfortunately I spent one hour for check in. I reserved one night with reward points and the hotel was not synchronized with the reservation center. They wanted to redeem points again and were angry that BW center had redeemed the points instead bof them. It wasn't a pleasant welcome.

  • 4
    « An enjoyable 2 nights stay »

    The services provided by all staff members are faultless, breakfast very resonable and acceptable, the only improvements would be the size of the double room, these are very small even for London area. Overall very happy with the with the hotel.

    5
    « Excellent stay »

    Stayed at this hotel for a week whilst delivering a course in the hotels 'Meeting Room'. Everything about my stay was excellent. The hotels location is great with a wide variety of pubs, bars, restaurants and food outlets within easy walking. The hotel is clean and very comfortable and the staff are great, very friendly and helpful. A big thanks to Paulina and Edyta for looking me and my students, we all thought you were wonderful. Finally, the breakfast was one of the best I have encountered, and I've had a lot of hotel breakfasts! Will definitely be back. We (Maxam Training) are now planning to use the hotel as our main London training delivery centre. Thanks. Graham Lancaster

    4
    « Great location »

    Really reasonable price, nice reception area, decor is stylish. The rooms were ok, beds were very comfy and cosy didn't like the wooden flooring, looked cheap and a few minor things such as missing screw covers from the radiators let the splendor down, also our room was right next to the lift shaft and very noisy on the corridors. The location is excellent, a 2 minute walk to Lancaster Gate tube, there's a nice pub down the road and Hyde Park. The breakfast was excellent, good quality foods and a good buffet selection, very good value would visit again.

    4
    « Very nice hotel in Bayswater »

    This hotel is one of my faourite hotels in London. Very near to Paddington station, when I arrive from Heathrow, near Hyde Park when I want to go for a walk. Also near subway station and bus stop just around the corner in Bayswater Road. The hotel has a nice reception with a "library" bar, and although the rooms may be a little small, I always feel comfortable there. Staff friendly and helpful.

    4
    « Very good value and location »

    I spent a week in this hotel, and overall I had a good experience. The location is optimal, a couple of blocks from both Paddington Station (Heathrow Express) and Lancaster Gate station (Central line). Staff was friendly and breakfast OK. Rooms are comfortable, although a bit small. The only negative is what seems as an abandoned building just next to the hotel.

    4
    « slept good, everything was good. »

    at first the room was very cold, but after talking to the receptionist it was clear, the heating was still turned off after checking in, they turned it on and temps were perfect after that. i slept so good there, everything was clean, not even dust behind the bed, noise was down to a minimum except for some kind of ringing alarm noise in the hallway coming on every few minutes in the evening and morning (like the sound you hear in a plane when someone presses the button), maybe someone calling a house keeping phone or something iike that. but it didn't really disturb me. shower was ok, missing a glass panel really, so the floor get very wet, but .. not my problem, put a towel on the floor after showering, fine for me. all in all it was a pleasant stay apart from the ringing bell sound in the hallway (1st floor) and the cold room after checking in. but i would go there again. had a very good sleep there. it wasn't really a real best western, but an independently owned hotel just like the other hotels around the north side of hyde park (lancaster gate, paddington up to queensway and bayswater) franchised by best western. but quite good for that. room wifi was without problems or waiting times while browsing.

    5
    « Love this hotel »

    Stayed here for one night and was a little apprehensive beforehand about what it would be like. Totally exceeded my expectations - fabulous location just opp Hyde Park and 5 min walk to tube. Really nice and helpful staff - seemed like they really cared ... quite refreshing !! My room was small, but I knew that beforehand .. its what I paid for. It was really comfortable, clean, well appointed - no probs to stay here for a week. Would recommend and will definitely be staying there again

    4
    « reasonable hotel, comfortable »

    this is one of those independently operated BW hotels but with better service. the lift is SMALL. the room is not big but acceptable London size. No bath tub, shower only but also acceptable. Location is OK with Hyde park within walking distance. breakfast is not great but just ok, BW style.

    4
    « ecellent staff »

    stayed 3 nights here in February. Comfortable room and very friendly staff. breakfast allowed for fresh squeezed orange juice if you wanted it, first time I had that option offered. great variety for breakfast buffet. could do with warm plates for the hot buffet to improve the experience but great staff polite and attentive

    4
    « Reliable quality »

    Hotel is in a brilliant location close to tube and train links. The room was clean, larger than some city centre rooms and equipped for all you need for city exploring - tube & street maps available are nice touches. Breakfast offered good choice and was great quality. Staff friendly and kept everything well topped up and tables tidy

  • 4
    « Very nice hotel but not cheap »

    Would recommend the hotel as it was clean and a lovely location next to Hyde Park. The room was small as was the bar but staff were excellent and the breakfast very good. Quote pricey and a bit out of the way but tube very close.

    4
    « Great location and room »

    Very good for walking from Paddington or to the tube. Nice area - very central. Very clean and quiet hotel. Excellent breakfast. Staff were somewhat helpful, but not overly friendly. Would stay again, though, for the price point and location alone.

    3
    « A great location and friendly staff »

    This hotel is nicely located close to Hyde Park, and the staff members are very friendly. The room was small and had a fitted carpet, but on the other hand the bed was very good and the hotel is located on a silent street so you can get a good night's sleep.

    4
    « Lovely breakfast »

    Pretty good for price as we booked though groupon - so we are happy but if I was paying normal tariff I would have to say the negatives are its typical small London room and not the most comfortable bed although it is all very clean and modern decor in a lovely part of town - right next to Hyde park which we went out at 6am to enjoy mainly to ourselves and then came back to a fantastic breakfast - really good quality massive spread and with the most attentive and friendly waitress' I am yet to encounter in the world - Also the man on the desk advised us it was raining before our morning stroll and gave us a couple of umbrellas - We had a good stay and for the money we paid felt we got good value for money

    4
    « 2night stay »

    Hotel is in a fantastic location. Good value for money. Room was a suite and was nice and spacious and very clean. Huge choice at breakfast and was to a high standard, something for everyone. Would use this hotel again and would recommend to family and friends.

    4
    « Fantastic! »

    Great Hotel, Lovely staff, average breakfast. Very pleased with the hotel over all and all of the staff were amazing, we were lucky enough to be upgraded to a suite free of charge! Perfect room, everything was clean and tidy with a good view. The room was very hot when we arrived but there was a simple set of instructions for the air conditioning which cooled it right down. Breakfast was mediocre, not enough pastries and not many cereal choices. My main suggestion would be that they cook scrambled egg to order, as it is not very appealing in a large dish which it sits in for the whole morning. Cooked breakfast was very enjoyable but there was not much of it. Overall 9/10, would definitely stay again.

    5
    « Small well appointed Hotel next to Hyde Park »

    Typical Best Western hotel, clean and well appointed. Friendly staff and cozy bar in the reception area. Rooms good quality well above its 3 star rating. I did not have breakfast, but have used this on a number of occasions, you cannot go wrong, and I have had decent good sized rooms, which is not the norm in most London Hotels. Next to Lancaster Gate Tube ond ten mins walk tp Paddington, but more importantly a stones throw from Hyde Park and Harrods etc. Great stay you will not regret

    5
    « Great place to stay »

    Nice Hotel with welcoming staff close to a tube station and parks. Our room was small but clean and warm. Breakfast was far better than most and the staff were just spot on. Would stay again without hesitation but would book direct.

    5
    « A taste of More »

    We spent for the second time our winter vacation in this hotel. It is located at a quiet street, yet near to an underground train station and very close to Kensington Gardens. The view of the Victorian-Edwardian style of the surrounding buildings adds to the tourist's experience. The staff is kind and efficient. The rooms are not big, but very clean. However, one remark: every tourist has at least either smartphone or tablet or laptop. The need for at least a single, suitable socket is urgent. I had to crawl to charge these devices. So: ?Rule, Britannia! Britannia, rule the ELECTROMAGNETIC waves!?

    5
    « Gem of hotel »

    Perfect hotel for overnight stay. Less than ten minutes walk for Paddington. Easy check in, friendly staff. Room just right, very clean. Literally just what you would want. Double bed, wardrobe, hairdryer, iron, tea making, TV, lovely bathroom. Couldn't ask for more, fantastic breakfast too. Ten out of ten. Will return. Thanks to the staff, extremely friendly and polite.

  • 5
    « Thank you for your kindness and overwhelming hospitality »

    It was my father's 84th birthday and my parents 60th wedding anniversary and the hotel staff were incredibly kind and welcoming to us when we stayed here on Friday February 4th. They upgraded my parents and added little touches to their room which were fantastic. We could not have been treated better. The rooms are extremely comfortable and furnished to a very high standard. i would recommend this hotel to anyone. We ate at Bel Canto just round the corner so it was a perfect location and we were literally two minutes walk from the tube station. We will be back!

    4
    « Great value for money »

    I wanted a respectable hotel for a London visit for my wife's 40th. Baring in mind you can blow a fortune on a hotel and I don't have a fortune... Choosing was tough...but I'd definitely recommend this in the 110ppppn bracket... Booking direct even got us a great breakfast thrown in- usually £15!! Room was OK size, but well presented, comfortable, quiet Staff were all very polite, and professional And it's very close to the Central line station Lancaster Gate (2minutes walk at most) Would have liked room to be slightly bigger.. But I figure it's very typical size for the price and as everything else was definitely 4-star I'd highly recommend this hotel

    4
    « Centrally located, safe, convenient hotel with very accommodating staff »

    I stayed in London for five nights during January and found this hotel to be quite centrally located to all I wished to do. I was never more than a 20 minute tube ride away from all the sights and sounds of London, although I will say I also used the bus quite a lot as it's in the perfect location for that as well. There are buses which go into Lancaster Gate (adjacent to that tube station) which take you all the way to Big Ben if you so desire, perfect for a late night jaunt to see the Thames and it's surrounds all lit up. The tube is five minute walk, easy in and out. Location wise this place is perfect. The location is quiet but close to many restaurants and bodegas, so it's easy to feed yourself after a long day touring. I recommend the Malaysian spot nearby, it was delish. Hotel staff were very accommodating - I arrived early and they put my things away so I could do a day of touring. I'd recommend arriving mid-afternoon just after check in officially opens if you can, to make sure you get the room you want, if it matters. I had a rather loud room with no view and a machine just outside it (508), but I'd asked for a room on a high floor having read some of the older reviews. Be careful what you wish for. Bathroom updated, fit out nicely. Housekeeping didn't clean floors midway through my 5 day stay though it could have used it but otherwise sufficient. All that said, it really was a lovely place, staff very nice and cordial, knowledgeable, kind. I had no major problems and was able to focus on seeing London, which was my main goal. It was perfect location for sightseeing tourists like myself!

    5
    « Hoping this great little hotel is like it was the last time I stayed there. »

    I haven't been to the Mornington since 1998 but it was only one of many wonderful visits. We had a favorite room that faced Lancaster Gate, I think on the third floor just down the hall from the elevator. It was such a clean little room, and the bathroom had a wonderful woody clean smell that I can still remember. The breakfast of cheeses, meats, breads, hard boiled eggs and that amazing orange juicer...All just wonderful. Is there still a sauna? Do you still do the breakfast? I think our room was 302...Anyway, thank you for many wonderful times. I hope so much to return there again before long. ( PS Your field for "When did you travel" didn't go back far enough for where I was there last.)

    4
    « Just where you want it! »

    Just a few hundred yards from Lancaster Gate station you will find this home from home hotel...a very good hotel with the potential to be "the best". The bedrooms and the public rooms sparkle; beds are comfortable and towels are large enough o cover the most corpulent of guests. My room had no view so it would have been nice if the rather austere décor had been relieved by some art work. The breakfast offered was carefully served, substantial, tasty and very varied. There is no evening dining room but an excellent "room dining" take away system is in place. There is no level disabled access and this presents a problem that needs addressing. So the potential is there to really make this little hotel "the best".

    5
    « Daughters 18th Birthday suprise »

    Really lovely, clean modern hotel! Amazing breakfast and really lovely staff, especially in the restaurant. Stayed for 1 night only, but would definately stay again. Very near to Lancaster Gate tube, and very near hyde park.

    5
    « Excellent 1 night stay »

    First view of the hotel is not great as the adjoining property is in a state of disrepair. Ignore this though as the hotel itself in excellent condition. I checked in at 3pm and was told I had an upgrade to a suite as I am a rewards member, also I could have a late checkout at 2pm. Went to room 101 which turned out to be a strange split level room with dressing area and bathroom downstairs and desk and bed up a flight of stairs. The aircon was off and the loft area had no window so was a bit stuffy. A couple of minutes after getting into the room the phone rang and reception asked if I was happy with the room. I said it was a bit stuffy and they quickly found me another large double with a street frontage - 211. This was great, really clean and very big by London standards. Very fresh decor and an excellent shower. I had an excellent nights sleep in the double which in actual fact was two singles joined together, but was very comfortable. No street noise disturbed me. Breakfast is in the basement room and was top quality. Like everywhere else it was clean, neat and well presented. Good choice from the buffet too. Checkout was OK, wish I could have stayed until 2pm! Special mention needs to be made of Erika who sorted everything out and made sure my stay was great.

    4
    « Good Value for overnight stay »

    Chose it purely on price for overnight stay in London. It is just 2 mins away from Lancaster gate tube station so ideally placed on the Central line. Hyde park is just one block away. Rooms are small hence why they may not suit a longer stay but they are all recently renovated and in good condition with flat screen TV and good shower. Breakfast was a little chaotic but was ample to start the day. Overall great value.

    4
    « Pleasant if cramped stay »

    I stayed in the best western mornington whilst attending an awards ceremony nearby. The price for two rooms at short notice was very competitive and I found the staff to be very friendly and accommodating. The location opposite Hyde Park was easy to find and very close to Lancaster gate tube station, just a short walk away. The room was quiet, even street noise was of a minimum, but very small with a single bed. This wasn't a problem but unusual, perhaps this is usual for central London hotels with an economy of space. My main complaint would be that the room was very very hot, and even when I turned down the radiator and returned to my room 4 hours later it was still very stuffy. I had to sleep with the window open in order to be able to get any sleep. The bathroom was immaculate and I enjoyed a very nice refreshing shower, breakfast was available prompt at 7am and a wide selection was on display. Another minor point was the complimentary tea, coffee and kettle was hidden away in a cupboard and I didn't notice it until my check out, this would be better left on the top of the unit with the check in guide.

    2
    « Best WesternMornington Hotel, London »

    Toiletries, slippers bathrobes took 24 hours to appear in room. Fell up/down step into shower room. Very small room and en suite. Overcooked breakfast from buffet. Fresh alternatives fine. Coffee appalling, mass produced and overbreed, cafetieres are better, always fresh and hot. Room too hot, adjusted temp, asked staff too hot for all stay. Would not stay again.

  • 5
    « overnight stay whilst sightseeing »

    We stayed here whilst seeing shows and a sightseeing trip. The bedroom was not large but had everything we needed for an overnight stay. the bathroom was compact and you had to be careful of the radiator but also very efficient. Great shower The staff were very friendly and helpful. the breakfast was very good and the staff could not do enough for you. I would highly recommend this hotel and will use it again for future trips.

    4
    « City Break »

    A pleasant small hotel with friendly staff. Conveniently placed for the tube and areas of London that we wanted to visit. Narrow corridors in which there are a number of turns add to t he character of this old building. Our bedroom was clean, well decorated and furnished. Breakfast was excellent and some foods are cooked to order.

    1
    « Bunch of thiefes »

    I booked through Expedia with a stated rate of $248.00, when I decided to go ahead, i received a confirmation stating that I had paid a non refundable fee of $1,280.24! This was back in September 25th and so far neither the hotel nor Expedia are taking responsability. Neither Expedia (UK) nor Mornington Hotel have bothered to call back. I have called since then at least 10 times.

    5
    « Short Break in London »

    We stayed at Best Western Mornington for 2 nights in early January -wee had stayed for 1 night in December, and been sufficiently impressed to return. The hotel is on Lancaster Gate -a rather grand, but quiet street, a few minutes walk from Lancaster Gate tube station. The building has character, and the rooms are clean and comfortable. The staff are efficient and helpful. Breakfast was very impressive, way above average for London.

    4
    « Perfect location! »

    We are very happy with our stay at this hotel. Rooms are clean and spacious, comfortable bed. Breakfast is various and service is fantastic! The waitress even squeeze oranges for fresh juice, lovely! Location is the best close to commute with subway and the bus 148 that takes you to Westminster. Bays water is full of great restaurants and shops, our favorite nearby is Lokkanta, try it!

    3
    « Reasonable price and clean room »

    I stayed for 3 nights , I really like it It locate very close to the bus stop about 3 to 4 minutes walking and 2 minutes away from the Lancaster gate tube and near to a small grocery store the bed is very comfortable The bathroom is too small I slipped while I was attempting to take a shower cuz the bath is so tiny and sharp

    5
    « Very accommodating »

    I booked this hotel for a night in London to celebrate my husbands birthday. It was perfect for what we wanted. Central and easy to get to. The room was lovely and so was breakfast. It catered for all fancies. We were really looked after. We will definitely stay here again.

    3
    « Pretty average »

    We stayed here on a 3 day, 2 night visit to London for a pre Christmas break. Ultimately I picked this hotel due to its location and the low price. We were slightly disappointed but you get what you pay for I suppose! But it did the job as somewhere to sleep while the days and evenings were spent exploring. On first impressions as the hotel is adjoined to a run down abandoned building it looks awful and at one point I was worried it had closed! The location to Lancaster Gate tube station was good though. The hotel is tiny but modern. Our room was basic but beds and shower were really good! Our view was an external wall and air conditioning pipes but as we weren't in the room apart from at night and before breakfast it didn't bother us! Breakfast was poor, the restaurant was tiny and the food wasn't great. Can't put our finger on what was wrong with it exactly but it wasn't delicious! There wasn't a big selection of food either! There was a waiter in there who was very friendly and helpful though! All in all an average stay, wouldn't visit again.

    5
    « Excellent value for money »

    The check-in procedure was swift and my room was as I expected, having visited this hotel before. The room was on the small side but size of a room is not a factor for me. The bed was comfortable and the temperature of the room was similarly so. There is no double glazing but the room did not overlook a road so noise was not an issue. There was a pub nearby but once again no noise was noticed. The breakfast (included in the price) was excellent and I could not see how anyone could find fault with it. The wifi worked well. At £55 the price was extremely competitive!

    5
    « Great place to stay »

    Great Hotel, close to public transit...Hotel staff is very friendly and helpful. .Breakfast is unbelievable. Staff will book taxi and car service for you. They even went out of their way to print 5 boarding passes for me.Would stay here again.

  • 2
    « Good location poor experience »

    This hotel is close to Hyde park and the subway station Lancaster Gate. The hotel has great rooms which I stayed in before but this time I was not that lucky. The room I had this time was terrible.In the back of the hotel. When I opened the window to get some fresh air I heard a ventilation so loud I couldn't even sleep. My airconditioning unit was really loud too. The room was extremely warm. All in all this time not a good experience.

    4
    « Business stay in London »

    The hotel offers a very nice venue - loving the lobby bar with a large library and confi seating. The rooms are designed and furnished in a modern way, good for business purposes, not really the "romantic weekend" type of place. Good location - great for sightseeing of Central London, close to the underground central line. Friendly and useful personnel, great price given the location.

    5
    « BRILLIANT hotel great location and service »

    Fab hotel, very close to the tube. Perfect for central London. From checking in to check out a truly wonderful service. We were able to check in early, the twin room was a tad small but for the price and location that was fine. The room was clean and had everything you'd need it and ironing board. Bathroom was lovely and clean. We even had a call after 5 mins of being in the room asking if the room was OK. I loved that. The reception ladies were lovely too. Breakfast for £12.50 was definitely worth it. Again fast and efficient breakfast area. Good selection of food and friendly service. We were able to leave our luggage there until we were ready to go home I will definitely stay there again.

    5
    « Wonderful Hotel »

    This is a fantastic little hotel situated within rwo minutes walk of Lancaster Gate tube station. The marvellous facilities are backed up by very helpful and friendly staff and lovely quiet surroundings. A great base to explore from and return to.

    4
    « SLIGTHLY ABOVE AVERAGE HOTEL WITH SOME CHARM »

    My wife stayed three nights at the Best Western Mornington. Our first impression was not so good as the staff at the reception was not so attentive. The same happened also when we came down to breakfast the first morning. However, things changed during our stay. The staff we met was much more friendly and especially the Poilish lady, Edyta who worked in the breakfast room was very friendly both with us and the other guests, always checking that everything was well. But we like to mention that the cleansing of the tables after people had left seemed to be quite simple and perhaps not according to what is required related to health standard rules. The room was quite good, the bathroom however , was quite small, which is typical for such rooms in the Bayswater/Paddington district, which I know form earlier visits. The same I can say about the room, small, but clean except for the carpet, which seems to be a little outdated. The street outside was quiet and there was not much noise from the hustle and bustle in Bayswater road. The location is good, with a short walk to Paddington station and the Heathrow trains, buses to central London as well as the tube (Central Line) is just a short walk from the hotel, and if you like to take a stroll in Hyde Park you are very close to these facilities. To reach Oxford street on foot you have to walk for about 15 minutes to reach Marble Arch but it is easy to find the way. The general impression is that this is a typical Bayswater/ Paddington location hotel, but with a higher standard compared with many of the others situated in this area. The room price with breakfast included is reasonable, compared with prices at many other London Hotels. The general impression is a hotel a little above average, with some charm, but not with the same standard and atmosphere as we felt when staying at a Best Western Hotel in Paris a priced at approximately the same level as this. Henry Grindheim Asker, Norway

    3
    « Sorry dear... »

    After a hiccup at check in. Only just checked in to room 113 for my wife's birthday weekend. First impression is this hotel is below average and rooms certainly not worth the charge. Before booking this hotel consider the hilton double tree which I normally stay at when I'm in london. The standard here is no where as near as a real 4*, I wish I was there. "I got the hotel wrong, sorry dear." Honestly? The reviews? Have you ever been to a decent hotel? Just over 200 quid for this box room? Sorry but this is not the standard i'm used to. This isn't value.

    5
    « Book Direct not via Best Western »

    My Wife amd I checked in today (December 7th) for two nights and cannot fault hotel, location, accommodation and cleanliness, however, a little bit miffed about having to pay for breakfast. We found the hotel website, checked availabilty and noted the guarantee of lowest price with breakfast included but when we came to book we somehow booked via the Best Western website not direct with the hotel and this apparently means we had to pay extra for breakfast. Don't repeat our mistake make certain you book via the hotel website, seems unfair that the hotel is promoted as a Best Western hotel but the hotel seems to promote as an independant hotel.

    1
    « dont stay here unless you want to pay hidden charges »

    went for a weekend in london stayed at the mornington rooms very hot went to open window and it broke reported it straight away as any curtious person would only to get 100 pound charge for the window on checking out how shocked were we tried to speak to manager but he was going to be right what ever so by doing what you think was the right thing just got you a charge there is nothing on the windows to say you can only open them 2 inches and they have been blocked off with wood bodge up so dont go here unless you want to be ripped off also dissappointed with best western as booked with them but said they have no control over what hotels do and charge

    5
    « Great service »

    stayed in room 21 last night, I had guests booked in as we were at a function, lovely room and what a refreshing attitude to the usual poor don't care service in a lot of London hotels. We didn't get Back until around 2am, we asked for sandwiches and it was no trouble at all, I cannot remember all the staff but if the Manager reads this please pass on my thanks for wonderful service, missed a few names no doubt, but thanks in particular to Domante Victoria and Erica

    5
    « Great value for money and amazing service »

    I arrived early on the day as I had a field trip to attend. Asked cheekily whether they could provide the room and whether it would be an upgrade due to my status. Not only the lady agreed, she managed to source the upgrade in 10 minutes. The duplex suite was amazing, and certainly value for money. Breakfast was very British and tasty. Only minus was the exterior, the building next door seemed abandoned and it is a little far away from major eateries. This is probably one of my favourite places in London to stay in. :)

  • 5
    « Fantastic, location and facilities »

    Fantastic fantastic fantastic. My boyfriend and I stayed here overnight so we could explore the capital- but we didn't want to leave!! The room was amazing, so sophisticated and beautifully furnished. The bar and lounge was calming with friendly service. Breakfast was a great all you can eat buffet and we definitely didn't go hungry. All this and only 5mins from Hyde park!!!

    4
    « Weekend away »

    Great location near to tube station quiet street near Hyde park really friendly staff. We stayed in the executive apt which is great for a family the children enjoyed it. Nice choice at breakfast. The only negative was the hotel was very warm especially in the breakfast room needed to be cooler but we had a great stay

    4
    « 100% recommended »

    My sister and me stayed at this fantastic hotel in the heart of London during three days. It is Close to Lancaster Gate tube station and Paddington railway station so it is very good located. Fantastic facilities and amazing breakfast. Very friendly, helpful and efficient staff. Highly recommended.

    5
    « Warm welcome »

    Lovely hotel very centrally located to Hyde park, tube and Paddington station. Friendly, helpful staff, Excellent room. We stayed on a Sunday night so no catering but many nice restaurants only a few minutes walk away. Breakfast very good selection of both continental and English. Will stay again.

    5
    « A "feel good" hotel »

    Everything was fine: Friendly and helpful staff, Nice, spacious and clean room,, delicious breakfast, great location. The staff was very serviceminded. A pieceful area. Close to Hyde park and Lancaster gate Underground, also a short walk to Paddington St. We would highly recommend this hotel.

    5
    « Fantastic Hotel »

    We spent three nights at this hotel and it was just fabulous. Centrally located at Lancaster gate Hyde park with Central Line underground within 200 metres. Rooms were really comfortable and well appointed. Staff were extremely friendly and helpful. The breakfast was of a very high standard and was really good value. Absolutely recommend this hotel for a stay in central London

    5
    « Mornington, Lancaster Gate »

    I flew to London on a 5 day business trip and tried out this hotel which friends and family have stayed at before. I was not disappointed. The room was large, renovated and spotless, the staff were extremely friendly and very helpful. The hotel is in a great location with easy access to Paddington, the Lancaster Gate tube station and, of course, Hyde Park. I would not hesitate to stay there on my next trip to London.

    2
    « Overpriced & Understaffed »

    We stayed for 3 nights in an "Executive Suite" - supposedly the best rooms on offer. The rooms had zero sound proofing, as every noise from adjoining rooms, the corridor and outside street could be heard. The room was also uncomfortably warm at night, even with the air con \\ thermostat set at the lowest level (in late October 2015). On arriving at the hotel, you will find the adjoining building derelict\\boarded up, not a particularly good first impression. Do no order food from the room menu, it comes from an outside caterer, ours arrived late, was poor quality and we were overcharged! We also experienced poor quality customer service from reception staff - inability\\unwilling to deal with issues and making simple mistakes. In their defence they did appear to be overworked, eg one person covering both bar and reception in the evening, taking calls and dealing with check ins etc. In my opinion, the hotel is charging premium room rates but "cutting corners" on staffing costs, leading to poor customer service.

    4
    « Lovely executive suite »

    Very nice room, modern decorations, clean, comfy beds and speedy wifi connection. The upper level bedroom made the place feel much bigger as well. Hotel was easy to find, it was along the same streets as the other hotels in the area. Short walking distance to supermarkets and restaurants, but also close to tube stations. Receptionist was very friendly and informative too. Will stay again

    2
    « not sure »

    the hotel was smelly, rooms were small and hardly anyone spook English. I did complained to the hotel with all my issues, but there were no mitigation for any of the issues. I am not sure what else I need to add here, I would not stay there again.

  • 4
    « Clean and comfortable , good location »

    Overall very good , rooms were clean , although a little small. Cleaning staff and waiting staff at breakfast all very friendly and efficient. Hotel in a god location , easy to get to from Paddington Station , and a short walk from the hotel to Kensington and Hyde parks Plenty of choice at breakfast , both hot and cold options. Plenty of restaurants in the vicinity of the hotel , would have been nice if there was a restaurant in the hotel. All in all a good experience and would stay there again.

    4
    « Good location & staff »

    In my last trip in London I stayed here and I have to say it worth it. Good location, near Hyde park, close to Regent street, Bond street, for shoppers, and the fee it quite affordable , if you take into consideration the others near hotels fees. The room are indeed small, but its understandable for this old buildings: if you open the armoire door and entrance door, you can not be able to move your arm anymore ! And another minus, is the AC unit, placed in front of your bed, so you don.t need to dry you hair after the washing, it will do it for you! And in the night it is quietness , which is very good. As I said the stuff was friendly and at your disposal, the guys from the restaurant also, very friendly. A small library is on the right part of the reception, with a bar in it. Overall, a very good choice for city-breaks or small trips.

    4
    « Nice and Clean »

    This is a very clean hotel and very nice for the price (let's face it nothing in London is cheap) two blocks from a tube station. Nice staff with a good breakfast. Really nice pub around the corner and several other options also.

    5
    « Location and comfort »

    We stayed here on our second trip to London. The place is clean and well located. The hotel is only one block from Hyde Park and the one block from the tube. It couldn't be better located. The staff is helpful and friendly. The beds are comfortable and our twin room had a little more space then most London hotels. We stayed five nights and enjoyed very minute. Great pub around the corner.

    3
    « Location is good, room very small and noisy »

    Stayed there in my last trip to London and found it really expensive for what you get. Very basic services, staff was friendly but somehow not experienced, credit card machine not working on arrival and asked to leave a deposit or i could not sleep there. Room and toilette very small but the worst was the noise, its possible to hear everything from room to room. No help on luggage on arrival.

    4
    « my 3rd stay »

    I always feel safe and secure at this hotel. It is in a great location and the staff that I've dealt with are welcoming and friendly. I booked a single room but upon check-in I was told it was downstairs on the lower level. I asked if it would be possible to get another room, and without hesitation the desk clerk checked her computer and offered me a double room on the 4th floor. As I had booked directly with the hotel, the breakfast was included and as always was plentiful and good, and the staff in the breakfast room were also welcoming and attentive.

    4
    « Value for money and well located. »

    All in all a nice little hotel . If you don't get anything better go for this and you will not be upset. Nice customer service and ok breakfast but worked for me as I was on a business trip. I would reccomend this place.

    3
    « Decent hotel with good location »

    Quite basic hotel but the rooms are clean and bed is comfortable. Reception staff is friendly. Pricewise I think this one of the better options for just having a place to sleep. Neighbour to the Lancaster Gate hotel which is also nice and priceworth.

    4
    « A long weekend in London »

    We were a little concerned when we found our third floor room was right next to the lift, but our worries were unfounded, it worked out fine. Minimal noise and not disruptive. The room was fairly small, but adequate and very comfortable. Spotlessly clean and promptly serviced. Reception staff were great and when I asked if a taxi could be called, a young lady ran off down the road to get one saying it was no problem and quicker than phoning. We only had breakfast, but the food was great, plentiful and very well prepared. Again the dinning room was spotlessly clean and the service excellent. Don't expect a view from the window, after all it is central London, but being so central was ideal for getting to almost any location in London. Close to the tube, busses, taxis or very pleasant walks through Kensington Gardens and Hyde Park. Good value for money, I would recommend this hotel.

    5
    « Enjoyable stay »

    From checking in to checking out our visit to this hotel was excellent. The staff were all very efficient and friendly. We had booked two single rooms and the staff ensured they were next to each other. The rooms were spotless and nicely furnished, the breakfast very good and the location perfect for Hyde Park.

  • 5
    « Great Stay »

    We have just stayed at the Mornington Hotel, Lancaster Gate for 1 night. The hotel is in a great location just a few minutes walk from the tube station, the staff were very friendly & helpful. The rooms were clean & comfortable although a bit small but for a short break the room was fine as we didn't spend much time in it. I would definately recommend & would stay here again for sure.

    3
    « Expensive, and average »

    Small, reasonably clean hotel in a decent location, with a nice stroll through the park to get to Kensington. Not one of the staff I met had English as their first language, and on the few dealings I had with them, they were not particularly friendly, but were quite efficient during check in and check out, although my request for a room with a double bed was immediately rejected, without even looking at availability- you get what you get attitude. The single bed I got was way too small, and it was not a great sleep. Rooms and lift ( yes only one) are small, and the place feels "cramped". I would certainly not stay here again- there are better choices at similar prices in London.

    5
    « Superb stay and highly recommend the Mornington »

    A bit of a last minute booking link to attending Radio 2 Festival in Hyde Park and thoroughly enjoyed our stay. Really friendly and helpful reception staff who were both polite and very efficient in all aspects of our stay and requirements eg early check in of luggage, obtaining taxi costs etc. Room spacious and very clean, extremely comfortable bed with a sparkling, well equipped bathroom. Buffet style breakfast offered wide choice, including smoked kippers, and all was fresh and hot. Breakfast waiting staff were really welcoming and keen to make sure our requirements were met. Very convenient to Hyde Park with easy access to Lancaster Gate tube. We would have no hesitation in staying again and recommending the Mornington to family and friends.

 

Getting to the hotel ...

All directions
·From: Heathrow Airport. From the station please turn right and walk along Craven Road. On the fourth junction turn left (Craven Terrace), walk down the street and turn the second street on the right (Lancaster Gate). ·From: Circle & District Line. From the station turn left and walk along Craven Road. On the fourth junction road turn left (Craven Terrace), walk down the street and turn the second street on the right (Lancaster Gate). Lancaster Gate Underground station is about three minute walk: Please turn right when exiting the station and cross the traffic lights. Keep walking straight along Bayswater Road and turn the first right (after the Pub) and then the first left.