BEST WESTERN Burns Hotel Kensington,  Londres

3.5/5  - based on 1189 guest reviews.
18-26 Barkston Gardens, Kensington, SW5 0EN, London, Great Britain - See map
+44 20 7373 3151 +44 20 7370 4090

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Cocktail lounge
    Cocktail lounge
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
See more
TripAdvisor Traveler Rating
based on 1195 traveler reviews
See more comments >>
Photo gallery :
Set in a charming Victorian garden square, the Best Western Burns Hotel Kensington is ideally placed close to many of the renowned attractions in the city. Absorb a little culture at the nearby museums or relax in peaceful Kensington Gardens or Hyde Park, which are all within walking distance. The designer heaven of Kensington High Street and Knightsbridge are a short hop on the tube too, so you can shop 'till you drop. For those on business Olympia Exhibition Centre is also just a short walk away. Recharge your batteries in one of the many great restaurants surrounding the hotel, where cuisines from all around the world are represented. See London's best bits from a more relaxed location away from the bright lights of the capitals busy centre.

See rates and availability

 
Room 1

Guest reviews


in partnership withtrip advisor img
based on 1195 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
176
Verygood
 
534
Medium
 
316
Poor
 
110
Horrible
 
59
Business Business 174
Couples Couples 396
Family Family 171
Friends getaway Friends getaway 161
Solo travel Solo travel 186
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Burns Hotel Kensington,Londres
  • 4
    « Compact comfortable room »

    Booked a single room at this hotel just minutes from Earls Court underground and overlooking Barkston Gardens. The room is compact for a single room but comfortable and did not lack anything that you needed. Bathroom with bath and shower; comfortable single bed, everything clean and tidy. The windows can be opened as there are no heating controls and it is in a quiet area off the main noisy Earls Court Road. There is a safe in the wardrobe and tea/coffe making facilities. Extremely useful for museums - within walking distance - or within Zone 1 underground. Pleasant, helpful reception staff - look forward to a return stay.

    4
    « Wonderful location/ Suitcase in the Closet »

    We spent 4 nights at the BW Burns hotel. The hotel is conveniently located in a nice neighborhood near the Earls Court underground station on the Piccadilly line. We used this line to see most of the main London sights..including the theater district and a football/soccer game at arsenal stadium. The hotel staff was very nice. They took special requests like ice with no problem. The room itself was very small...not much room for a 27" suitcase and no light in the closet(where we had to put the suitcase.). We had a good laugh using bathroom in middle of the night as you have to be "nimble"! The person on far side of bed had to slide around the bed with bum against the wall..banging into open closet door with suitcase sticking out! They did manage to squeeze in a nice kettle with tea, coffee, and cookies. The room & bathroom were clean with all the usual Best Western amenities and a good shower. Breakfast downstairs was very good with cooked to order eggs and a nice buffet of breakfast items.. I have bad knees so was grateful for the small elevater to our 2nd floor room. The internet was slow.(this could be a future deal breaker for us). Overall: A great location,clean,small room, & good breakfast, slow internet. We would come back to this hotel if internet speed improved. LSJ6

    5
    « Nostalgic Visit »

    Adequate room but the stay was made by the friendliness of the staff and their willingness to go the extra mile to help. Food reasonable for the price. Location good for those arriving from the west and easy for accessing London at a moderate price

    3
    « overnight theatre break stay »

    Wasn't expecting a palace as it was a theatre/hotel deal but the hotel was clean, if a little outdated in parts. Good position near to tube, local shops, pub restaurants etc. Staff really helpful, smiley and chatty. Were able to leave our cases on our check out day and collect later so making it easy to do some baggage free sightseeing before we went home. Didn't use room service but the prices were very reasonable - surprising as some hotels charge over the top for this service. The rooms (one single and one twin) were clean but small and very hot. Lots of squeaky floorboards from corridor outside and room on floor above Bathroom small but clean we were room only so on arriving inquired about continental breakfast for the next morning. Told at reception no problem just call at reception next morning and get a voucher. Got voucher next morning and went into breakfast, sign near juice offered special dietary requirements by asking restaurant staff. Asked for gluten free bread but had to wait 25 minutes. Restaurant staff said reception staff should have told me the day before when we inquired about the continental breakfast you had to order any special dietary requests. They had run out of gluten free bread - hence the delay. Staff very apologetic but surely a busy London hotel always has food to cover special dietary requests. After all gluten free isn't so difficult to cater for. Overall a good base or our London break PS the Lion King was tremendous!!

    5
    « Phone conversation »

    I have not stayed in this hotel yet but I would just like to give a mention to Lorna on reception who REALLY helped me out with my booking enquiry today! I can not speak highly enough of her and how much I appreciate her friendly, helpful phone manner and professionalism. I am really looking forward to my family visit to the best western Burns hotel Kensington!

    4
    « Quiet and friendly »

    After arriving at this hotel at around 7.30 am following a long flight, we asked reception could we store our luggage until checkin time, we were told that yes that would be fine and that they had a room that had been checked out of earlier that day and that they would immediately have it serviced to allow us early access, as it turned out this wasn't required as we had arranged to do a tour early that day, however it was appreciated. The hotel is placed in a quiet street only a few minutes from an English style Pub that served excellent meals and was only a few minutes from the Earls Court underground rail station. Our room was large and well appointed without being flash, and the breakfast was excellent. Would highly recommend this property.

    5
    « Great value for monsy »

    Considering where it is a great place for cheap. Got upgraded to a massive room on the ground floor which worried me but it wasn't noisy. The rooms are clean if not a little dated. Great nights sleep. Defiantly staying again!

    5
    « Consider its a 3star »

    I just wonder why this hotel has bad reviews!! TripAdvisor writers , do you know the difference between a hostel- 2 3 4 5+ star hotel?? If so , you know that this is a 3 star.. what does this mean ? Rooms and facilities are clean and simple, basic reception/ hall area , this is it , low cost rates. Perfect if you just wish to stop & go..However let me add the following: The position is great , just right beside subway which is 20mins from Piccadilly Circus .. this area is filled with all kinds of restaurants cafes snacks opened till very late !

    4
    « Nice hotel, friendly staff, great location on a quiet side street very near tube station. »

    The hotel is on a side street of the Earl's Court Road, 5 minutes walk from Earl's Court Station. The front of the hotel overlooks the Barkston Gardens, a pleasant area of trees, regrettably fenced in and no possibility to enter. The hotel has an elevator to the floors, lots of fire emergency exits as this hotel is really a row of houses that are connected. I had Room 207, two single beds. View onto the road and the lovely park. Hotel room is not large, but certainly adequate and does not feel cramped. Bathroom is likewise adequate with washbasin, toilet and bath with curtain and anti slip mat. Towels are enough for me on my own (two big towels, two small towels, bad mat) There is shampoo, bodylotion and conditioner, and little hand soaps. Plenty of hot water from the shower; it did not run out on any of the times I was taking a shower. Turn round top knob until the water flows at your desired rate. Turn the inside knob until the water has the temperature you seek. In the right side drawer of the desk I found a box with shower cap, and also paper and envelopes. The room has two cups and spoons, 4 bags of black English tea, 4 cups of cream, low-sweet, sugar and packages of coffee to dissolve in hot water. Everything is replenished every day by the maid, ofcourse. The room sports an ample writing desk, two single beds, a tv, watercooker and hair dryer, mounted above the writing desk, a cabinet with drawers. An Ikea Henrikstal leather chair sits in front of desk. One free socket for UK 3 ponged plug; bring adapter or ask at hotel desk for a loan of such an adapter. The room has a build in cupboard for clothes with 8 hangers and a loose, meaning not to the floor attached, safe box that easily fits a big 17 inch laptop and other stuff (camera, passports, cash, etc) that you might want to store and lock away before you head out into London. Breakfast I did not use. A buffet style continental breakfast is offered for GBP 6.50 but I don't know how good it is. The one gripe I do have is that the carpet in the room was very dirty. I kept my socks on at all times to not walk on the dirty spots. I hope they will re-carpet the room soon. For the rest the room was clean, the bathroom was clean, so it is not that the maid is not cleaning enough. it is just that the room is old (as is the furniture), and it needs an upgrade. However, that might hike up the price as well and rooms are expensive enough as it is. If you intend to make your own breakfast at the burns hotel, know that they provide with a elektric kettle to boil your water for tea, coffee or even soup. Note: nowadays London charges money for your plastic bag if you go shopping, so bring your own bags The check in and check out of the hotel was very easy and fast. When the batteries of my in room lock box (safe) were no longer giving any power to the safe, the front desk arrived promptly at my room to fix the problem. In general I found the people friendly and pleasant to deal with, besides being efficient and willing to answer your questions about local shops and travel. Without prompting they checked for me whether shops were open on Sunday morning. How to reach the hotel Take the Piccadilly or District metro line. Exit the station on the side of Earl's Court Road (not Warwick Road!) get out of the Earl's Court tube station at the side of Earl's Court Road and turn right, You pass a Burger King, a Boots, an Odd Bits and a Mark's and Spencer food market, which is open from 7:00 till 23:00 every day except Sunday (12:00-18:00) They sell milk (1/5pint, 1 pint, 2 pints, 4 pints) and eggs (which can be cooked inside the water cooker see instructions in this review), bread rolls, yoghurt, fruits. Cross the street at the M&S store and you are now entering Barkston Gardens. The Best Western Burns hotel is after two other hotels, 75 meters into the street. Besides a Burger King, McDonalds (take a left when exiting the Tube station), a KFC (next to the Burger King), further to the left of the station there is a Starbucks and immediately after that a Wagamama. From Heathrow take the (dark blue) Piccadilly line in the direction of Cockfosters and get out at Earl's Court. Costs of half hour tube trip from Heathrow to Earl's Court station: GBP 1.50 (off peak, peak GBP 2.80) if you use an Oyster card, otherwise GBP 5.90 Earl's Court is also on the (green) District Line. To get back take a Piccadilly line back to Heathrow. Take note which terminal you need to be as the metro is either stopping at terminal 4 and then 1,23, OR it is stopping at terminal 1,2,3 and then terminal 5, bypassing terminal 4 completely. The Piccadilly line Westbound runs to three destinations: **Uxbury (*change for the Heathrow destination no later that the station Acton Town) **Heathrow terminal 1,2,3 and then terminal 5 **Heathrow terminal 4, and then terminal 1,2,3 If you find you are at the wrong metro for your terminal at Heathrow stay in the metro until you reach Hounslow Central and change there. This station has a lot of seating to wait the few minutes to the next metro to Heathrow. **** If you need to change from one metroline to another with suitcases, look for a metro station that has the handicapped icon as they will have elevators, even if it might take some doing to find them. How to get an oyster card to travel to the Best Western Burns Hotel? While still at home order it online at the oyster card website. Or when arriving in London at Heathrow buy one from ticket vending machine. Oyster cards are sold from ticket machines at all Tube, London Overground and TfL Rail stations Buying an Oystercard is not just for ease of travel by simply touching the card to the yellow spot to the right hand side of every entry and exit gate on the tube or bus. It also saves you money on every trip as the price of Oystercard travel is about half price compared to paper ticket. Basically buying single fare travel will find you penalised financially very heavily. A one-way single ticket on the Underground in Central London is double that of an Oyster fare and not far off the maximum you can pay in a day of unlimited rides using Oyster. On the buses buying a one-way ticket is just not an option offered. Travelling by using the Oyster card means paying 2.40 GBP instead of 4.90 GBP for each trip in the inner circle of London. That is right, you are travelling for half the price when you use an Oyster card, making buying a card a sound financial decision. When arriving on Heathrow travel to zone1 and 2 is then GBP 1.50 (or GBP 2.80 peak hours) instead of GBP 5.90. Going back to Heathrow at peak hours cost me GBP 4.60 from Finsbury Park in zone 2. Another perk of Oyster card travel is that you have a maximum cost per day when travelling. For zones 1 and 2 (basically the Inner city of London where all the sites are) the cost is GBP 6.50 which is less than 3 trips inside zones 1and 2 (GBP2.40 each trip). Oyster & Visitor Oyster Card Differences for those that are really nervous about their trip to London and want to know the nitty and gritty: 1) Oyster fares and caps are the same whether you use a standard Oyster or a Visitor Oyster. 2) Visitor Cards you pay an activation fee (£3 in 2016) which is non-refundable. If you buy an Oyster card in London you pay a deposit (£5 in 2016) which is refunded (in cash/coins) when you surrender/cancel the Oyster card. 3) FOR 7 DAYS TRAVEL you cannot load 7 day Travelcards on Visitor Oyster Cards only standard Oyster Cards. If you are in London for 5 plus days having a 7 day Travelcard loaded on your Oyster can save you quite a bit of money as you will pay only the price of 5 days for 7 days travel if you buy a 7 Day Travel card (load it onto your Oyster Card). Find more info at London toolkit.

    4
    « Short stay but worth it. »

    We only had two nights in London and made the most of it. The location was perfect for strolling and tube connections. Lovely area. Hotel was very comfortable and relative quite. Room was very comfortable and a decent size. Would definitely stay again.

  • 4
    « Great location, cosy and great servide »

    My husband and I stayed 3 nights here earlier this month to begin our adventures. The hotel was in a beautiful neighbourhood and getting around was only a short 15 minute walk to Hyde park and other means of transport. When we were dropped to our hotel, the staff were very helpful and friendly. We were given our room keys, wifi access and also asked them basic questions about daylight hours and local supermarkets near by. Our room was on the first floor, which we were happy about as we like to take the stairs rather than the lift when we can. The lift was tiny and will only fit 2 people and luggage, so the stairs were close and easy. The room as expected was small, it still met our needs and had everything we needed - a double/queen bed, cupboard, desk and a clean and modern bathroom. The room does not have air con or fans in the room, but we used the windows to keep us cool if it got stuffy. You could also ask for a fan at reception is you needed to. The room did have a heating system if needed, but at this time of the year we did not need any heating in the building. We had breakfast included, which was downstairs in a very cute area with a court yard. It was the usual English style including bread/toast, fruit, cereal, youghurt, cheese and ham, or you can order from the menu. Overall our stay was very pleastant and we were happy with or hotel, it's facilities and a great location.

    5
    « Great Location »

    I recently stayed here for 12 nights. It is very close to Earl's Court station, the bus and there are plenty of shops and restaurants in the area. The room was clean and the bed was comfortable. Bathroom small but manageable and clean. The staff were very friendly and helpful. Breakfast was average. I would definitely stay here again.

    2
    « The only good thing is the staff they are fantastic. »

    Well to start the single bed is small and is cramped in between the wall and desk, I'm 5'7"and my feet are squeezed between the desk, their is admittedly a little on the side so you can hang your feet. There are not enough shelves for your clothes just hanging space and 1 shelf in the cupboard which is not enough when you stay for a few days. The bathroom is so so so tiny and again only 1 shelf to put things on. This would be ok if you were staying for 1 night but for a few it's not adequate. The travel agent at flight centre booked this and I would not recommend it I'm not sure if they get a commission but not worth it look somewhere else very disappointed with both Flight Centre and Best Western. The walls are so so thin you can hear people talking and moving in the next room. The carpets are old and dirty it looks like they were a cream colour the walls are also dirty and need a good clean and repaint. Then to top it off my friend had a mouse run around in her room and needed to be moved. NOT GOOD ENOUGH Best Western. There are only 2 good things about this hotel, the staff which are very friendly and very helpful and kind and considerate and the distance to the tube station so yes 2 good things about this hotel.

    3
    « Good location »

    Stayed at this hotel for a shopping break. The hotel is in a good location close to tube at Earl's Court where there are plenty of places to eat and drink. Staff are really friendly breakfast was ok. My main negative is the cramped twin bedroom room and the smelly bathroom which was awful.

    4
    « Great location »

    Hotel is very close to tube station which has direct line to airport using a lift to go down = no stairs . Rooms are small but barthrooms are newly renivated . Breakfasd is very good . Staff very helpful.

    1
    « A mouse at my room »

    There is an very old hotel, cold and the bathroom was very ugly and uncomfortable and the worst A MOUSE AT MY ROOM, the only good thing was the personal. The wi fi at the basement was terrible and very noise hotel, the floor crashing.

    3
    « Good location, dingy accommodations »

    Needs renovation. Just looks dirty. Needs new carpet, new elevator. Twin bed layout is cramped. Great location in Kensington. Probably the cheapest deal you'll get if you want to stay in the neighbourhood and don't care about accommodation. Close to earls court station.

    4
    « Good property in the heart of Kensington »

    The hotel is a well preserved property indeed. Our room was quite small but actually this is something rather usual in London. Located at the second floor. Clean, quiet and equipped with TV. The location is wonderful, nice and quiet neighborhood a few meters (150m) from Earl's Court subway station. The staff was helpful Typical English breakfast honestly nothing really notable.

    5
    « Nice pleasant hotel »

    Stayed for a couple of nights with work. Good location next to the tube. Had a very spacious room. Unusual for London! Loved it and the breakfast was tasty. Good hot power shower. Generally good all round.

    4
    « Really nice »

    The BW Burns Hotel is a great choice of place to stay. The staff are very professional and helpful. They are a credit to the hotel. The rooms are quite spacious and comfortable. The location is excellent for public transport and restaurants. It is in a quiet, safe area in London. I would highly recommend a visit.

  • 4
    « One night in London, returning from a family gathering. »

    Spent one night in this hotel and found it very good. The staff were very friendly and helpful. Our room was pleasant and clean as was the en suite. Our breakfast was delicious with more than enough to eat. Value for money we found this hotel very good and would certainly go back the next time we are in London.

    4
    « Short break »

    My daughter&I were having a short sight seeing break. we found the hotel close to the underground station, easy to find & deally placed for the London museums & Kensington Park. The hotel staff were happy, polite & helpful whilst the reception rooms were comfortable. Our twin room was on the small side but adequate for our needs with an ensuite bathroom. The room was clean & the beds were comfortable with nice bed linen. I would certainly stay there again. Well done.

    5
    « ???? »

    Well appointed, comfortable and nice rooms with garden view. The rooms were spacious and the beds comfortable and clean. Great stay with just about 40 metres walk to the tube station. Try and get the rooms on the top floor rather than ones on basement. Friendly and nice staffs during check in.

    5
    « Fantastic little Hotel »

    Came here for one night on business and just wanted something with easy access to the tube at Earls Court. For £65 including breakfast this hotel made my experience very comfortable and enjoyable. Just a 2 minute walk to the tube station and all the amenities including a great little pub on the corner which sells Ales & Pies! It's situated in a quiet neighbourhood with some nice looking little restaurants. The breakfast was also amazing, the bacon, poached eggs & sausage all cooked to perfection. I cannot recommend this place enough for location, breakfast, amenities & a budget price stay in London! Top marks to this well run establishment!

    3
    « Hello london »

    We stayed at the burns hotel as part of a meet up point before the start of our tour Location- close to near by shops, good access to the metro Space- average sized rooms, small bathrooms. Utilities- hair dryer Restaurants/bars- nil attached. Condition of room- average. Elevators vs stairs- stairs and elevator. However the state of the stairs are quite scary Overall- good stay overall, good stop over point. Wouldnt really look into staying here again. Staff- very helpful

    3
    « Average Hotel »

    Average Hotel, where the rooms were quite small and the whole hotel had a bit of a compact set up. Good Breakfast spread in a nice dining area, mine wasn't included but it was easy enough to grab a voucher in the morning. Their Hot Chocolate is good and room service isn't too bad either. Very easy to get to from the Picadilly line and I had no problems doing all my sight seeing using the tube and also getting to the hotel from Heathrow on the Picadilly line. Safe and quite neighbourhood, with loads of fastfood and select restaurant options near by.

    3
    « Good location »

    Great location close to the tube & buses with a quick ride to major tourist spots. The staff were friendly & helpful, breakfast was very average. Room was clean but small & we were stuck in the dungeon (-1).

    3
    « Reasonable price, reasonable hotel »

    Ideally placed near restaurant and Earls Court tube. My room was small but clean fair price for London! TV, free wifi, shower/ bath, beds ok, I didn't use the restaurant so I can't comment, but there is a huge choice a couple of minutes away Staff were pleasant, no complaints

    4
    « Nice stay »

    Quick easy check in basic but clean room with a nice bathroom, small bar not much seating but David the barman was pleasant and polite. Continental breakfast with a good choice of food, you can upgrade to full English for £3. Location great short walk from Kensington tube station, would definitely stay again.

    3
    « Great location but room is average »

    My room is small but it's clean. The bathroom is recently renovated but there's not much room. My room is very clean and there's a table fan if you find it hot. There's no air conditioning. Wifi is good.

  • 3
    « Perfect for a quick stop-over in London »

    Hotel and rooms were small, but clean from what I saw. Perfect for the 22 hours I spent in London - close to the Earl's Court tube station and easy to get to major sites, And lots of stores and a few restaurants nearby. The only negative was the shower, which seamed a but treacherous. Not really sure who designed the weird shower with the shower head in the middle of a sideways tub, but I'm glad I didn't get killed getting in and out!

    4
    « Great location »

    was in a great location , however we should always get a night before stay as arriving on an overnight flight rooms are not ready until after lunch. Long day unless you get sleep on a plane and most people don't. Rooms are small but comfortable, Funny story though someone locked us out in the garden I had to climb in an open window to get back inside.

    4
    « Nice place to stay »

    Stayed at BW Burns for 3 nights with my daughter, in nice position well served by Underground, restaurants and shops nearby. Structure is tiny bit old but clean and comfortable, double room was spacious and clean. Breakfast abundant. Staff very friendly and obliging. I'd recommend.

    5
    « Great location, great price »

    We stayed mid week, and were given a lower ground floor recently renovated room. The room, although a little dark was nice a cool on a hot summers night. And to be fair, following check in and dumping our bags we were out all evening so the room being a little dark didn't matter. The breakfast the next morning was lovely, a mix of everything. All in all a great stay at a very convient location, round the corner from the Earls Court tube station, Picadilly line.

    4
    « Good base for family break »

    We enjoyed our stay at this hotel which is conveniently placed for the tube and sightseeing. The room was spacious enough and breakfast was good. It was very quiet too - a bonus in London. The light carpet in the room had seen better days but overall, the room was clean and had all we needed. One new waitress was a bit unprofessional, but the other staff made up for her.

    4
    « Super value, great location friendly and efficient »

    We did the Groupon offer for this Hotel at £89 for two with breakdast and a free frink for a visit to the Albert Hall a 30 miniute stroll away. the rooms were small but clean tidy with everything you would need in it. The staff we friendly and efficient and were very engaging something often missing in London Hotels. We thought this offered very good value for its location. On a Sunday there is free parking outside the Hotel other days there are meters. Food and drink was fine we had a good breakfast in a light and airy room and drinks in the bar were a reasionable price again a real plus in a london hotel. Overall an 8.5 out of ten I would say and would certainly recommend or stay again. Thanks for a good stay

    3
    « Correct and well located »

    My first time in this hotel was quite ok. In a city where the hotels are so expensive for a very average quality I found this hotel to be above average. Nice location next to Earls Court makes it attractive.

    3
    « Good option for short budget stay!! »

    We stayed here for a night on our recent trip to UK.The hotel is conveniently located to the the tube station and there are lot of restaurants around. Staff is pleasant and welcoming.The rooms are pretty small but comfortable and clean.They are very well equipped with the basic amenities.The hotel being pretty old,lacks air conditioning.It can get little stuffy as the windows are small but they do provide a table fan on request which perfectly solves the issue.They also have a luggage storing facility and a small restaurant in the hotel. Overall a decent property for a budget traveller.

    5
    « Another Lovely Stay »

    I stayed here over the Bank Holiday weekend as I did last year. The hotel is very well located in a nice area. The staff are friendly and very helpful. My room was very comfortable and serviced every day. This time my room overlooked patio area at the back of the hotel. I really like this hotel and will happily stay here again.

    4
    « Very nice hotel »

    The BW Burns is a very nice place to stay. The staff are brilliant. The rooms are reasonably spacious and comfortable. The hotel is well positioned for public transport and restaurants. I would recommend this hotel to my family and friends.

  • 4
    « Very central Hotel »

    This is very central to Earls Court Tube. The Hotel is a grade II listed building close to Knightsbridge. I had a single room which was adequate for my needs with a new modern renovated bathroom. There was a walled garden terrace off the dining room. Breakfast was OK with quite a few staff who were very well dressed and courteous. Reception staff very helpful

    2
    « Needs a refurbishment »

    Staff are super friendly and always willing to answer every question we threw at them! The hotel itself needs a massive renovation.... The lifts are extremely small and creepy. Our room was an actual shoebox with many faults. The window opens a tiny amount - to which we found 4 dirty socks hanging outside. The room lock snapped the first time we attempted to use it, and my bed head broke the first time I tried leaning back on it. Regarding location, the hotel is in a really pretty area.. Close to the tube and hop on hop off bus stops.

    5
    « Very nice week in London »

    The Burns is a small hotel and our taxi drivers often had to look it up. The staff we're all very helpful. Our room was small but very clean and confortible. The location had many pleasant restaurants. The tube was a block away, as were the bus lines. The staff looked up bus directions for area attractions such as the London Tower or Westminister Abbey. The free hotel wifi worked well. We are a senior couple and enjoyed our stay very much.

    3
    « In desperate need of love »

    This place has such potential. The staff are great and try their best but the hotel is so unloved in appearance. Our room was fine, perfectly clean and well equipped but lacking something. The location is amazing. There is a terrace garden that really needs some attention but could be lovely. But as mentioned by other reviewers - it needs some AIR!!! I love being warm but we had sweat dripping off us when we tried to sleep. It was hot and stuffy and airless because of the windows not being allowed to open very far. I can see why not - for safety they need to be nailed like that but it was so hot. I consoled myself when I lay there sleepless,by thinking that I was SO much better off than the poor room staff who would presumably have to work in such heat. I don't know how they do it! I'm not a fan of air conditioning but there must be a way to get some air in that place??? Fans?

    4
    « Good location and good value. »

    We stayed at this hotel for one night on a theatre trip to the capital. the location was excellent with Earl's Court tube station just round the corner.Plenty of restaurants in the vicinity and very pleasant location. We will not hesitate to use this hotel in future.

    3
    « Good location, marginal quality »

    The hotel is okay and clean, but the rooms are worn and a bit shabby. Many small hotels in London don't have or need air-conditioning, but usually the windows open wider than 2 inches. The toilet takes forever to fill, which is an inconvenience if more than one person is staying in the room.

    4
    « Great Location »

    My friend was visiting from South Africa and, at the end of our holiday, we had a couple of nights in London. The hotel was so easy to reach from the tube but on a quiet street with a lovely view from the window. At the end of the road was every kind of restaurant you could want. A short walk and we were able to jump on the hop on hop off bus to tour the city. Room was clean, what more could you want?

    3
    « Bit disappointing »

    We've stayed at several Best Western hotels and have been happy with them but a bit disappointed with this one. Room a bit tired with a marked carpet and scuffed walls and a huge cobweb in one corner. No air conditioning and we had no window to open as only French doors which opened onto smoking area next to the restaurant. Couldn't open them anyway even if we had wanted to. No fan in bathroom and window that wouldn't open. Bit annoyed as we paid £50 extra to upgrade to kingsize bed but it was only two singles zipped together and not very comfortable. Breakfast very basic, no fresh fruit or pastries and although English breakfast was cooked to order not much of it like on a buffet when you can help yourself. Staff though were very friendly and welcoming. Good location for the tube.

    4
    « Tesco voucher treat »

    Went here for the night and visited some nice places. Hotel is lovely and staff friendly. Room was beautiful but only fault too hot, as no air conditioning. Breakfast good cooked to your order. Beautiful location set in a private square in Kensington.

    4
    « Great place! »

    We stayed here a few days in February and then, once again in July. It was a great stay in February that's why we came back to that hotel in the summer. We were satisfied for both our stay. The rooms, although small, are clean and tidy! And the staff is nice. Also, there is a computer if you need to print plane tickets or anything else. Plus, it is near the underground and the neighbourhood is very lovely. Nevertheless, I would not recommend having breakfast at the hotel; especially if you want an English breakfast... Bars/Pubs are better at this!!

  • 4
    « Nice hotel in a quiet road in Earls Court »

    We used this hotel for an overnight stay in London for a promenade concert at the Royal Albert Hall. The check in staff were very welcoming and pleasant, and assigned us one of our three rooms well before noon so that we could drop our bags there and get sorted. All three rooms had been allocated on the same floor, and each was well decorated and furnished. The rooms were quite generously sized for an hotel of this age and location. Located close to Earls Court station and Earls Court Road, the hotel is conveniently placed for bars, restaurants and shops. Despite this, Barkston Gardens is a quiet road and our rooms at the rear of the building offered evening peace. Within walking distance are the Albert Hall, Kensington Gardens, the South Kensington museums (V&A, Natural History, Science etc) and Kensington High Street shopping zone. Check out was easy, no hidden problems, and the staff was very happy to store our baggage until it was time for us to return home. All in all, a very pleasant experience. Special thanks to the staff.

    4
    « Great location for Central London! »

    Very good stay, room clean and tidy, bathroom clean and complimentary toiletries of a good standard, Tea/Coffee facilities in the Room basic but all that was need, Breakfast selection good although basic but did the job and a 2 minute walk from Earls Court Tube Station means its ideal for exploring central London. Will be back again for sure! Handy too to be able to store luggage on arrival and on day of departure to go off exploring without much hassle!

    4
    « Best Hotel in Western London »

    Having a ticket for the Wimbledon Finals, I found hotels in the area were difficult to find, and settled for the Best Western in Earls's Court, which is in fact only a 15 minute underground ride and plus a 30 minute walk from the Wimbledon Tennis Club. The hotel is a small one, set in a quiet side street, a 10 minute walk from the underground station with plenty of fast food, bars and shops around, My room and ensuite were a good size, bigger than the average small hotel rooms, nicely furnished and decorated and very clean throughout. The bed was very comfortable, although one small problem was that the windows are not double-glazed and so there was occasional traffic noise in the morning. Unusually for many small hotels in London, there was an excellent shower, a safety deposit box in the bedroom, and a computer near the bar for the use of guests. There is a small bar with a very friendly barman where several guests congregated in the evenings. A very reasonable cooked breakfast is included in the price. The staff throughout my stay were very friendly and helpful. This is the best West London hotel I have stayed in and I will definitely return when I'm in the area.

    4
    « Fantastic SERVICE »

    I stayed here before taking of on a topdeck tour around Europe and I can say the service and staff are fantastic. One day I came back to the hotel room and found my clothes I had left lying around folded on the bed and thought that was very sweet the staff also kept a bag of food in the fridge for me for the early morning start of the topdeck tour. The room was small compare to most hotels back home in Australia however it did not bother me as I was only in the room to sleep and shower I did however, get a room facing the park across the road so it was a pretty pleasant view. The only downside is the rooms get very warm and there is no air conditioning but they do have fans available upon request. The hotel is also very close to Earls Court train station and when arriving at the airport I caught the Piccadilly line which takes roughly 30min it's very easy to get around.

    3
    « Good location, but not close to the center. »

    This hotel is near the Underground, so it is easy to get to from the airport (HTR). The neighborhood is interesting, many pubs and restaurants. The room was acceptable, the staff friendly and helpful. Average value hotel in an expensive city.

    5
    « The Pearl of Earls Court »

    Excellent Hotel. Impeccably run with attentive helpful and friendly staff. Rooms very clean and well presented. Great location for Earl's Court Tube and short hop down the District line for Westminster and city centre. My wife and I have stayed here on many occasions from New Year to Royal Weddings and have never been disappointed with our hotel experience at the Best Western Burns Hotel London

    1
    « Oh Dear »

    Booked twin room for two adults - travelling with my teenage son. Tiny tiny tiny room even by UK standards. Barely room for the small beds and two suitcases. Stifling heat and no aircon - window opened only about 4inches. No help from reception so we went and bought an electric fan to make sleep at least a possibility - it barely helped. No fridge in room so water, milk and juice was warm in an hour. Very small bathroom and toilet regularly refused to flush. Shower controls would have been modern in the 1960s. Head water at breakfast just hasn't learned about making people welcome - grumpy and rude. Good location but impossible to recommend. We were very glad to leave.

    3
    « Modest hotel modest price great location »

    One block from tube station, rooms could use some updating along with bathroom fixtures. No problems. In warm weather they will provide a fan if you need it, but no air conditioning like much of Europe. There is a safe in the room.

    4
    « Lovely Hotel »

    Lovely hotel with friendly and helpful staff. Great location, close to the main shops.Room was a little small but very comfortable and clean. Breakfast was very tasty and not too expensive. Will stay again when we return to London.

    4
    « Great location and good value for money considering London prices »

    I regularly stay at the Burns if I need to be in London for one night only, as it is handy for the tube and very near shops, pharmacy, restaurants in a busy area. Barkston Gardens is a little green oasis off the main drag. I was allocated a top floor room on this occasion, freshly renovated I would say with a sparkling white bathroom and linens. Small but adequate: you would have been a bit cramped if not the only occupant. Check in was charming and efficient, breakfast fine with vegetarian sausage (however not Quorn as stated on the menu!) available plus fruit, cheeses etc and a selection of baked items including lovely granary bread. Good choice of TV channels. Another good stay for me.

  • 3
    « For the price , does the trick »

    train ride into city but located stop on route to London, trainride into station beside hotel. Outdated but safe , no smell and friendly staff Near A few restaurants , pharmacy and coffee Only downside is u need to take a bus into London

    4
    « Nice Hotel, Convenient Location »

    A nice hotel in a nice location. Only a short walking distance to supermarkets, restaurants and Earl's Court station which was very convenient. We stayed here in May and again in June 2016. Both rooms were clean and well maintained, however one was very tiny and the other quite spacious, so they must have a variety of rooms available. Both had very comfortable beds. We did not have breakfast included but paid for it one morning and it was nice. Overall we enjoyed our stay. Only negative comment is that the rooms were very hot. There was no air conditioning and the window only opened a few inches, so the rooms were quite uncomfortable during the summer heat.

    2
    « A bad experience »

    My friend and I were allocated a twin room which was more the size of a single room. The ensuite bathroom was also rather tiny. However, as the hotel was situated very close to Earls Court tube station we felt that it was a good choice for our travel requirements. On the first night we were aware of a rather unpleasant smell in the room. Having been out all the next day, when we returned to our room the smell was nauseous and extremely strong. I am surprised that the housekeeping staff were not aware of this situation in the bedroom. The receptionist had to allocate us to another room for our second night. This was also very small with a shower room which was even smaller than the first one. The hotel decor was rather 'tired' and we chose to use the stairs as the lift was very ancient and rickety. The staff were pleasant and the breakfast ( full English) was good. The lady who was serving in the bar obviously was in need of some training as she did not have knowledge of basic drinks. Our 'bad smell experience' would probably dissuade us from using this particular hotel again.

    5
    « handy to tube and great food clean and tidy »

    Nice quiet location and great view on to gardens. Very close to tube and great food in corner pub. Staff very helpful and clean and tidy although small room it was great location and stayed 8 days and was fantastic.

    3
    « Disappointing »

    I stayed two nights with a friend. The twin room was quite small but clean. There was a bit of a smell but we did not think too much about it.When we returned to the room after being out all of the next day the smell was awful.My friend went to reception to report it and we were allocated another room.This was also quite small but the shower room was VERY small. Anyone overweight would have great difficulty using the toilet. The staff were very nice and the breakfast was very good but having to change rooms after one night means will will probably not use this hotel again. The location is great for the underground at Earl's Court for District. Circle and Piccadilly lines

    2
    « London trip 2016 »

    We have stayed at this Hoel for a few years now but this is the worst experience. The twin room was small more like a single room bathroom and shower good but otherwise low marks for the standard of the room. The staff were pleasant and service good just the hotel rooms. On arrival the alarm went off but was just cancelled by staff. It went off a few times during the week, true there were Thunderstorms one night with heavy rain and the alarm went off three times in one night, but was cancelled after a few seconds by staff No explanation given. I wonder if they get the fire service to check there alarm system when it s going off so often. Unless vast improvements are made will not be going back there

    4
    « Mrs L James »

    We stayed in this Hotel which was literally a 2 minute walk from Earls Court tube station. This was very convenient as we were off to Wimbledon and the quickest way was by the tube. The Hotel was clean with very comfortable beds. Yes the lift was outdated but this is London and it was an old building which is London. The room we had was a twin room which I must be honest was small, but it was adequate for what we wanted with a bath and shower and like I said before comfortable beds with a dressing table plus free WiFi and full English included in the price. The room was over warm with the window only slightly open. We did ring down to see if it could be opened more, the staff were very quick to help us and brought a fan to our room without us having to ask, which made all the difference. So we have no complaints and would stay here again without a moments hesitation. There were plenty of places to eat just a 5 minute walk away. So thank you Best Western Burns Hotel.

    2
    « Not impressed. Plenty of other places to stay nearby. »

    We stayed here for a few too many nights than I would have liked. We're not from the UK, travelling from overseas. My partner became ill and we simply couldn't change hotels because of the lug of our luggage to another place. We had to extend our time at the Burns Hotel from two nights to four, and I fully regret it. When asking to stay for two more nights after the initial two, we felt as though they were doing US a favour and we were simply inconveniencing them? "We're really busy and don't care" was basically what we were given. They knew my partner was ill with regular trips to hospital, and didn't sympathise at all. A terrible attitude of many of the staff at the desk. They need to remember that they are offering a service and that we are paying customers? Do they consider that people will not return and that their reputation is at stake? It is overpriced with all these things considered. No breakfast included. Don't even get me started on the elevator---- SHOCKING! Terrified of being jammed in it every time. The stairs through the place are unnecessary and need changing. A refurbishment is in need. Positives: comfy beds. Clean room. Well located, close to earls court station. I very rarely give negative reviews, I'm easy to please, but this place left me with a bad taste in my mouth. We stayed at another place really close by which was excellent and I fully recommend over this place.

    5
    « BURNS HOTEL »

    Great Location, Earl's Court is a good area, full of restaurant and pub. Close to the city centre, it takes around 10/15 minutes to reach Westminster with the subway. Staff very nice and friendly. Our room was located at the ground floor but the street is quiet so everything went well.

    3
    « Great location ... »

    I stayed at this hotel for 1 night. It was clean but the room was small with the door crashing into the furniture. The staff were friendly but they sorted the problem with booking out quite quickly. There was a lift but it was very old and there were odd stairs everywhere. This was tricky with luggage and a walking stick. The breakfast was good but I was only offered sandwiches in my room at night which meant I had to go out to buy something, which I usually avoid when travelling alone. Breakfast was nice. The bathroom window wouldn't close which was a worry all night as my room could be accessed from a flat roof

  • 3
    « Great Location »

    Hotel is in a great location, only a couple of minutes walk to the Earls Court tube station, and local pubs and restaurants. Also, an easy walk to Kensington Palace and South Kensington shops and restaurants. Rooms are what you would expect, small in size and basic in décor. Housekeeping was fine, and our room was always well kept.

    4
    « Very good stay »

    Stayed for several days. Very close proximity to Earls Court station, many restaurants, grocery stores, etc. Free on-street parking outside hotel between certain hours/days. Clean and cosy room, friendly staff, reception open 24hrs.

    2
    « Great location... »

    The location is a saving grace for this hotel. The standard of the rooms is quite terrible, floors are extremely creaky so you hear your neighbours moving around at whatever time they like. Rooms are tiny and pokey, not sure how you would fit 2 people? The amount they charge for these rooms has to be based on the location of the hotel as charging this much for a normal room here is crazy. Breakfast here is not free and is mediocre at best anyway, save some $$ and go out for breakfast.

    3
    « Disappointing »

    We had a twin room which was very small. one bed was against the wall and you could just about walk around the other one. a small single wardrobe with the door hanging off. Small adequate bathroom in need of some paint. Wifi was good and TV ok. Nowhere to put your cases out of the way. Breakfast was limited. Grapefruit prunes or an apple, bowl of yoghurt.1 sausage, 1 bacon 1/2 tomato, mushrooms,eggs, beans. Fire Alarm went off 2 nights running, the 2nd night it was frequent.

    1
    « Best western hotel burns »

    We stayed at this hotel for 1 night and was glad it was just for the night. We were in a room in the basement. The room was good size and the bathroom was clean. The room was clean. When we went out of the room however, the hall way was filled with a damp mould smell. It was so bad that we had to cover our mouths and make a quick exit. We had a non smoking room but could smell the smoke from out side. The worst part was the fire alarm going off 8 times during the night!!! Very little sleep was had. When we checked out there was no apology or mention of it until I bought it up. All I was given was a shrug of the shoulders. Other guests were complaining but were given the same treatment. Had we been given an apology of some sort the customer service would be rated ok. They were unfriendly and obviously did not want to deal with the customers complaints - all of which were probably heightened bra sue of lack of sleep. Glad we only had 1 night there.

    1
    « First and last night »

    Outdated and very basic hotel. I stayed here for 1 night and the fire alarm went off 7 times throughout the night. No apology or explanation on checkout. They are just happy to take the money I suppose.

    4
    « Comfy and well located »

    Okay so the building was renovated but old. It's London. The lift was a rattler and very small. Squeezy for 2 people and luggage. But so what ! London has character because it is old city. I particularly loved the location, the feel of the area, tube line great for airport access, lifts at station for luggage, close to tube station, nice outlook over the road Square/garden. Also very comfortable beds and nice bathroom. Bar downstairs and breakfast if required although I went out for breakfast. (Gusto) Great amenity shops at tube station for essential food shopping etc if not eating out, corner pub or two, wine, pharmacy etc. Location was everything for me as I was travelling alone and felt very safe. Would wholeheartedly recommend and would stay here next time I visit London.

    2
    « Fair Price but nothing more »

    Contra: It is just rediculous and unacceptable to have false fire alarms for two nights in a row and for several times a night. No explanations or apologies from the staff. Furthermore the rooms need to be renovated urgently. It is an old house, okay, but there could be at least a minimum standard of keeping it in shape. Pro: Good location; single rooms big enough for a short trip; good price Conclusion: I have expected more from a Best Western hotel and will not stay here again. There are many other hotels around.

    4
    « Good hotel in a good location »

    Good location, 2 min away from tube station, feels safe and also close to restaurants. Supermarket nearby. Clean rooms and bathroom. Good breakfast. The negatives- small rooms which can heat up in summer, squeeky floors (but didn't wake me up at night so doesn't really matter) and no ventilation in the bathroom. This was the most annoying of the negatives as after having at shower before going to bed the last thing you want is to try and get rid of the steam through the small opening of the room's window and not managing that the steam just remains in your small room and makes it boiling hot. Therefore I didn't sleep very well the first night. The next night I just left the bathroom door closed hoping that the feeble ventilation will eventually do something but the same steam was still there in the morning. Didn't trouble me too much as I spent my whole day out and by the time I returned in the evening everything was back to baseline having left e bathroom door open and the window open in the room. I hope the hotel will try to fix ths problem as otherwise they will end up with a lot of mould in the bathrooms. Overall for a London hotel it's ok and I was happy with my stay.

    2
    « No... »

    I booked this through our travel services and paid around €120 for one night for a single room, no breakfast. I was given a room on the top floor 4. The hotel has definitely seen better days... everything looks old, worn out and tired. My room was straight out of 1980 but clean with a good functional clean bathroom and shower. However... the room was not well aired and I woke up half way through the night with a sore dry throat. I paid for continental breakfast and the breakfast room was adequat. There was a good selection of items and coffee. The reception staff was really friendly and helpful and cannot fault them one bit. It was my first time staying in Earls Court... always stayed in Kensington before and that's where I'll go back next time. Earls Court is kinda seedy but central so you get what you pay for.

  • 4
    « Spring in London »

    We had a beautiful room with a king-sized bed that overlooked the gardens across the street. We were expecting a small room just because that is what we were told about rooms in London. We were very pleasantly surprised with the size of the room, quite spacious.

    3
    « Tiny rooms, terrible bed »

    Room was very small, the bed was awful, no support and the mattress bent in the middle. Noisy, and uncomfortable. Location is good near Earls Court, but the quality is pretty bad. There are plenty of similarly priced hotels in the area with better conditions.

    3
    « Very small rooms, barely enough room to walk around the bed! »

    Whilst lugging my luggage I struggled to manoeuvre around my shoebox of a hotel room. I stayed here before and after my European tour; on the final leg of my journey my room was thankfully upgraded to a double room which was a lot more modern and well appointed however the amount of space was if anything a touch less. There is little space to walk around the bed, especially with luggage. The double room I truly struggled to get into the room and then close the door carting my luggage behind me. The service from the reception and restaurant staff was exceptional; nothing was too much effort. The breakfast offerings were substantial.

    2
    « Should have camped! »

    Small family room for the price and terrible sofa bad. Broken and extremely uncomfortable. Breakfast was an awful experience. Had to compete with the cleaning staff for food after they had been smoking and playing on mobile phones.

    4
    « Great Hotel »

    I stayed here in January and it was my first time to London. This hotel has a great location and it so easy to get to, especially if it's your first time here. Staff are friendly and the rooms are lovely and clean. The elevators were often out of order when I stayed but they seem very old and susceptible to faults. I ordered room service a couple of times and it was convenient but not excellent. Breakfast is fine however and the staff are great in the restaurant. The view of Kensington Gardens is lovely to wake up to. There are a lot of great restaurants and essentials around this hotel. Would recommend.

    4
    « Great location, clean & comfortable »

    Have stayed here many times. Terrific location just a couple of minutes walk from Earls Court underground station so excellent transport connections to the rest of London. Quiet even though just off the busy Earls Court Road. Rooms can be small but are clean, secure & comfortable with everything I needed. Kettle with tea & coffee in the rooms. Free WiFi though there may be a charge for the in-room safe which is annoying. An old building so there is no air conditioning. Also there seems to be a couple of steps up or down to most rooms which could be a problem for anybody with a disability. There are two lifts (elevators) & they are both tiny. Staff pleasant & helpful.

    4
    « friendly staff, room needs upgrading »

    staff were friendly and helpful, breakfast was good quality staff again were friendly and helpful. rooms were clean but feel they need upgrading. Double bed was small. towel rail and radiator did not work, although an electric heater was available.

    4
    « Worth a visit »

    The BW Burns Hotel is certainly worth a visit. It is well located with good transport and restaurants nearby. The rooms are clean and comfortable and most are quite spacious. The staff are very helpful and professional. I would recommend this hotel to others.

    4
    « Nice Quiet Road in Heart of Earls Court »

    Overall our experience was very good , we checked in at 11-30 am as our room was ready when we arrived, as we had booked through Tesco rewards this trip was a bonus, also very good places nearby for eating out and walking to attractions like the museums

    4
    « Nice hotel, great location »

    On a quiet road, just 2 minutes walk from Earls Court tube station. The rooms are small (as usual for London), but clean and comfortable with a good bathroom. Pleasant little bar and garden. Staff are friendly and helpful. I would go there again.

  • 4
    « Short London break »

    This met our need for a simple couple of nights stay at a reasonable price for the Chelsea show nearby. The hotel is in a pleasant quiet location and convenient for tube stations or just walking. Staff were pleasant, room OK, Breakfast good and they able to access our bill easily when we left. Would be happy to use this hotel again.

    3
    « Not one of the better Best Westerns I have stayed in but maybe that's to be expected in London. Would not pick it again »

    In a nice area, if somewhat noisy at night. Quite close to the underground for ease of travel. We paid for full breakfast and the cooked breakfast was ok but the cereal choice and fruit were very limited. Waiting staff were nice but often I had to ask for eating utensils as the tables were not laid completely. The floorboards creaked dreadfully, especially in the room above mine, whos' occupants seem to be awake most of the night, walking up and down. The room was very hot at night and the window could not be left open because of noise from the street.

    5
    « Great budget hotel »

    We stayed here for 2 nights and were very pleased with it. All of the staff were very pleasant and helpful. The room was basic but very clean, and the bed was comfy. Breakfast consists of self-serve continental and/or an English breakfast cooked to order. The hotel is situated a few minutes walk from Earls Court tube. We would certainly stay here again.

    4
    « Good location »

    The hotel is in a quiet location just off Earls Court Road and very convenient for Earls Court tube station. I was staying on my own but was allocated a twin room. Although small (one of the beds was against the wall so I had to climb on the bed to close the curtains), it was certainly large enough for 2 people, with all the facilities you would expect, including free wi-fi in the room. The bathroom was also small but entirely adequate.i didn't eat in the hotel but found the reception staff helpful and welcoming. I would be happy to stay there again.

    1
    « my clothes closet is larger »

    room was so small I could not open my suitcase. NO AIR CONDITIONING. The windows do not open! The room was so hot I asked reception for a fan. Make sure you check to see your hotel has air condition. Shower was pathetic. A small dribble.Pay the extra money for an updated hotel

    4
    « Good base for tourist visit to London »

    Stayed here as a base for visit to Chelsea Flower Show. Well positioned for transport links (Earls Court tube station 1-2 minutes away) to most of the tourist locations. Room compact (typical for this price bracket in London) but comfortable. Breakfast good quality & reasonable price for a London hotel. Staff very pleasant. Good range of restaurants nearby.

    3
    « Old but clean »

    This hotel was a good "value". By that word I mean that you get what you pay for. It's clean, but almost tragically run down. The staff was great and helped us with what they could so I don't blame them for the threadbare feeling that permeated everything about this place. We had an executive King room which was surprisingly tiny. The bed barely fit. We could feel the springs in the worn out mattress. The shower head is in desperate need of being replaced or given a good long soak in some lime scale remover. The window in the bathroom does not close completely because the wood is swollen and misshapen due to the shower constantly putting water into the window well. The towel warmer gets so hot and is so close to the toilet that you WILL scald your leg if you sit on the toilet while the warmer is on. But it's clean.. And the staff was friendly and helpful to us when needed. I don't think that they can fix the run down quality of the building. That's up to the owner. The location cannot be beat!! Totally easy access to all touristy things and Heathrow. Good choices for food in the area. It could truly be one of the best 3-star hotels in London, if they just sink some money into updating the rooms. The staff and the location saved my rating from 2 stars to 3.

    5
    « Museum trip »

    Very pleasant stay. Staff very helpful, room very comfortable, location good for transport connections. The area was good for shops and places to eat. Our room had a bath, we would have preferred a shower. Overall experience, excellent!

    2
    « If it were not for the convenience..... »

    ....I would not have stayed at the hotel. It is very convenient if you are coming in from Heathrow as it is on the Piccadilly Line. The neighborhood which is very pleasant and has many shops and restaurants may be the reason why people stay at the hotel. The staff is very helpful and compared to other London hotels, he price may be right. However, the rooms, although clean, are terribly cramped, old and in need of an upgrade. Do not stay there from May through the summer as there is no air conditioning. The wi-fi did work well.

    4
    « Relaxed stay in a good quiet location. »

    We stayed at this hotel for 3 nights with breakfast included, which was the usual buffet style although you ordered the cooked food when you sat down. The hotel is nicely situated in a square of town houses with a central private gated garden, which our room overlooked. As other reviews have stated, the rooms were not massive but had good facilities and the.bed was comfortable with nice clean linen. There was plenty of pubs, restaurants and shops close by and just around the corner from the tube station. We enjoyed our stay and would stay again.

  • 5
    « Loved My Stay, Will Definitely Return! »

    Stayed here pre and post a Topdeck tour. Staff were very friendly, helpful and accommodating. Very professional. Rooms were clean. I was even lucky to receive a free upgrade on my return. Will definitely stay here when I return to London for a proper visit. Surrounded by food, everything a close walk by and Metro Station is just across the road to take you to all the main attractions. It is very easy to navigate and use as well, especially for a first timer travelling solo.

    5
    « Good Choice »

    My husband and I had one night in London before heading back home. We find the Earl' Court area easy to walk around and get to Heathrow using the Picadilly line. The room was clean and had basic amenities. The breakfast was really good. A nice bar to get a drink if you wish. All around nice stay. I would stay there again.

    5
    « Great »

    Lovely hotel, idea location for getting around London. Only 5 min walk to tube station! Room was clean, furnished well. A little on the small side but ideal for the amount of time spent there! Overall a great base for exploring London and surrounding areas! Reception staff fantastic!

    3
    « Stay in London »

    The hotel is very good situated (district Kensington). In the immediate vicinity there is a tube station (Earl's Court). There are several shopping possibilities (food market, bars, coffee shops..). The hotel room do not possess the newest equipment (fitted carpet, old windows, wardrobe..) The space is very limited. Otherwise good price/performance.

    3
    « A bed for the night »

    I was offered an upgrade on check in, which took far too long as the reception is tiny, from a double room to a family room. I do not consider being placed right next to the bar on the ground floor to be an upgrade the constant movement and doors and noise is more of a punishment than an upgrade. The bed linen was clean and fresh however the pillows under it were old and smelly and in need a good wash. The room was far too hot and there really should be an iron in each room. The location is however great and very easy for the tube station.

    5
    « visit to Rolling Stones Exhibition »

    This was a lovely hotel, ideally located just around the corner from the Earls Court tube station, but located off of the main street so also quiet. As soon as we checked in we were informed we had been upgraded to an executive room ! which was great as it was a nice big size with bay windows. The bathroom was very clean with an excellent powerful shower. The beds were probably the comfiest I have ever slept in a hotel. The staff were very helpful. The breakfast was perfect, lots of choice from continental to full English and everything else in between. Overall a lovely stay whilst we visited the Rolling stones exhibition & enjoyed various parts of London whilst we were there

    4
    « Nice hotel in a good location »

    I chose this hotel mainly because of the location close by public transportation (tube station Earl's Court and various busroutes). It is a nice, not so big, hotel with kind and helpful staff. I booked a single room, but got an upgrading to a double room, which was very nice. I will book this hotel again next time I come to London.

    3
    « A bed for the night - but thats about it »

    I booked this using some air miles I had to use up, so I had limited choice at the time. However, it did the job in providing some comfortable and clean accommodation in Earls Court, close to where I wanted to be for an event. We got upgraded to a deluxe double room which was spacious, warm but not particularly homely. Facilities were basic (tea, coffee, toiletries etc) but adequate. It very close to Earls Court tube station which was convenient, and the street is quiet, so no noise from outside traffic. For a bed overnight it was fine, but it had few frills. Staff were helpful and courteous, providing a warm welcome.

    3
    « Friday night in Town »

    The hotel was conveniently located and the staff were helpful. Our room was comfortable all be it very basic. The bathroom was tired and the water at 08:00 on a Saturday morning was not very hot so showering was not pleasurable. Being close to central London the hotel is good value and could be a great choice with a little more effort.

    2
    « Very basic but clean »

    I had three nights here in July. My room was tiny... At most 2.5 metres wide. London was very hot and my room had no air con. That mixed with the size led to 3 uncomfortable nights. On the plus the staff were very good and my room was clean. Breakfast was expensive for what it was.

  • 3
    « Great location »

    Stayed at the hotel 22nd and 23rd April and was pleasantly surprised. Hotel is in a great location near to Earls Court tube station, with easy access to most attractions. Booked on a Groupon deal, which was excellent value. Staff were very accomodating and friendly. Hotel room was a little on the cosy side and dated, but overall was very impressed and would definitely recommend.

    4
    « For the price, couldn't of asked for more! »

    We payed £149 for 3 nights bed and breakfast in a double room (deal off wowcher) and for the money it was perfect!!! Bed was very comfy and clean Fresh towels every day! Tea and Coffee making facilities Clean modern interior There was a bath! ideal location literally a 3 minuet walk to Earls Court tube station 3 minuet walk to shops/bars/fast food outlets Breakfast was a full English with freshly squeezed orange juice which was amazing Our stay included a glass of wine at the bar, don't mind if I do! (No rose though booo) Free WIFI in room The lift is like something from a horror movie every time you step in it, it quite possibly could be the last step you ever take but we survived! Helpful reception staff Room was a good size not massive, but we managed Hotel was happy to keep our cases safe while we enjoyed our last day in London after check out. If your looking for a cheapy in London but don't like slumming it then this is perfect, would be more than happy to stay here again at that price!

    4
    « Great location and very friendly staff »

    We had no negative experience in the hotel apart from the very hot room but they brought us a fan so all was good. This is a great location for Earls Court tube, we travelled from Richmond to Earls Court it was perfect for us.

    4
    « Good Value »

    Good Hotel with very good value rates on the Internet.In a quiet street only 250 meter approx from Earls Court underground Station.Lovely and warm ( C.H.) Rooms not bad size for London. Staff very friendly and helpful. Plenty of local shops at top of the road near underground Stn.Staff recommended a very good Italian Restaurant nearby, " Bistro Benito" very good with reasonable prices including wine.Small problem they did seem to be having problems with their Computer when you have paid already. But that aside, highly recommend, will stay again when in London.

    3
    « Disappointing but typical London standard (lower than rest of country) »

    All the other Great Western hotels I have been to have been much better than this one. Why is it that so many London hotels fall below the standard of hotels in the rest of the country yet this is the tourist centre of UK? They should be so much BETTER! I always lower my expectations when staying in London because they always fall to impress! BURNS HOTEL:- Good Points: Rooms clean Reception staff VERY friendly, helpful and always smiling Lovely view from our window of a small, private park opposite Situated in a smart side street in Kensington Plenty of shops, restaurants nearby Tube Station very close. BURNS HOTEL: - Not so good points: So-called double rooms are TINY! The smallest I have ever stayed in! Talked to other guests and they had the same complaint! it would appear that single rooms now accommodate a double bed! Our bed was right up against wall and against door. Every time I turned over in the night I hit the wall!. No room for a bedside locker on either side, so nowhere to put a clock, glass of water etc. Loo visits in the night meant I had to slide down the bed bumping into the table as I did so, so as not to disturb my husband. The rest of the room was equally cramped, furniture tight up against each other, barely room to pass one another. Décor was tired - walls, ceiling, woodwork haven't been done for years. My heart sank as soon as we walked in! Courtesy tray adequate but no biscuits. Bathroom not too bad but again small. Breakfast:-(you pay extra for cooked) and we decided to have the Continental - choice of cereals, tinned grapefruit and prunes, yogurt, small choice of meats and cheese (lacking in flavour) make your own toast with jams & marmalade plus COLD croissants. My pet hate and I find it extremely annoying as so many hotels do it and it is sheer laziness. Surely there is a way of keeping them WARM? The croissants were of a good size and quality but as they were cold they were chewy and dry. Pots of tea were so weak even after standing to brew for 10 mins. +. Overall, I was expecting a lot more from Great Western!

    4
    « Value for Money »

    Spent 2 midweek nights at the hotel through Groupon deal. Hotel was easy to find, literally a few minutes walk from Earls Court tube station. On arrival staff were extremely courteous and efficient and, although we were a little early, room was ready for occupation. Had to settle for a twin room - a little small and the only room I've stayed in where the beds were on opposite sides of the room!!!!- but did make for a peaceful nights sleep!! Breakfast was excellent and extremely well organised considering that nearly all the tables were taken. Good location within walking distance of Natural History Museum, V&A Museum and Hyde Park/Kensington Gardens (providing you're reasonably mobile) but also close to tube station and bus routes for central London. Would definitely stay there again and have no hesitation in recommending it.

    5
    « Holiday 20 April 2016 - 23 April 2016 »

    Good hotel in excellent location we stayed for 3 nights at this hotel and booked this as a deal through groupon, would definitely stay at this hotel again if another offer came up. Situated in Kensington close to earls court tube station, and easy access to central London.

    4
    « Quite an amazing find in this location »

    We got an excellent deal - £99 for two nights including a full English breakfast and wine on arrival. The location was fantastic. In a pretty and quiet square off Earls Court, where there are many shops, pubs, places to eat. Just three minutes walk from the tube station too! It is a little tired and traditional inside. It's not going to wow you with it's decor but if you're looking for excellent friendly, polite customer service with such a convenient location and good price, then I can't see people complaining. The floor boards were so creaky but it's a big old house. The beds were two large singles pushed together (but I've found this in quite a few hotels) and they were extremely comfortable. The TV was mounted on the wall and worked perfectly. There are tea making facilities. No fridge in the room unfortunately but fresh milk for tea could be requested at the bar if you're like me and just have to have that in your tea first thing :) Also available on request is room service and sandwiches and snacks, all on a 24 hour a day service. There is a lift aswell as stairs you'll be glad to know as it's four floors high. Breakfast is on until 11, or 11.30 at weekends. There's a buffet breakfast and additional full English. I found the cooked breakfast of low quality but it did the job and I still enjoyed it. The bread rolls, butter, cheese, ham, tomato, orange juice were all fantastic. The wifi worked really well - just as good as at home. I was given a password on arrival which worked throughout my stay. It's also free. There's a computer by the bar if you're stuck, too. Check out was 11am which I found to be nicely considerate - nothing worse than being kicked out at 9.30am! Every member of staff I encountered was friendly and polite. They're a credit to the hotel. They also offer to look after your luggage after check out (for free) I found the hotel comfortable, quite homely in a way and it was the perfect place for me to relax after a lot of sightseeing and shopping. It's the perfect place for business, couples, families, meeting up with friends or staying on your own.

    4
    « OK hotel »

    Well placed Hotel.Clean , good breakfast,nice staff. We were in the basement though and could hear the underground trains faintly so ask for a upper floor room. Station and buses at the bottom of the road

    1
    « Awful for a Best Western hotel »

    The only positive aspect is the location of the hotel. I do not expect to see in a Best Western hotel room peeling wallpaper, a hole in the wall, broken security chain on the door, stained carpet. The room and bathroom were in desperate need of refurbishment. I was glad I was only staying for one night, otherwise I would have found somewhere else.

  • 3
    « Good Location »

    This is an average hotel, very clean and well run. The location close to Earls Court station and the buses makes it a convenient and quiet place to stay. The breakfast bar was well stocked and a freshly cooked English was available to order and very good too. If you want a room with a view ask for a higher room overlooking the square.

    4
    « Great location »

    Situated in a quiet square, but the shortest of walks from Earl's Court Tube Station, we found the hotel staff friendly and helpful. The overall appearance is very clean and smart, the room was spotless and well up to 3 star standard. Breakfast was good without being spectacular, with the cooked option being freshly served from the kitchen rather than the "help-yourself" style of buffet so often favoured these days, which tends to lead to guests over-eating on lukewarm dried up fare. An ideal location for the museums and shopping of Kensington but we managed the 30 minute walk to Portobello Market without a problem. There are plenty of pubs and restaurants around, as well as a M&S Food and Oddbins 100 yards away if you feel like self-catering!

    5
    « Incredible Hotel at an Incredible Price »

    When I booked the Burns Hotel I confess I was not anticipating a great deal because in my considerable experience of hotels in London, every other budget hotel I have ever used has fallen short in every way. The Burns Hotel however turned out to be absolutely and in almost every way, superb. Firstly, the deal. £69 a night including a full English breakfast and a glass of wine, beggars belief in a city that is notorious for excessive overcharging. Secondly, the room. Beautiful in every way from the luxurious towels and bed linen to the uber smart bathroom, the room was warm, welcoming and far more than might be expected for the price. Thirdly, the service. Every member of staff encountered was happy, polite and clearly well trained. Fourthly, the breakfast. Wow, this truly was the icing on the cake. Super service and well cooked and presented grub. Finally, location. Just one minutes walk from Earls Court Station, the hotel is ideally placed for exploring London. If you are new to London, don't be put off by the location not being in the centre as it is a cheap and short underground ride, about ten minutes, into Piccadilly Circus. Why anyone would elect to stay at a cheap, no frills and no breakfast hotel in London such as Premier Inn that charge £130 a night, almost double the cost of the Burns,for a massively inferior and forgettable night stay, simply is beyond understanding. To sum up, brilliant hotel in brilliant location and top notch in every way. Thoroughly recommend this hotel to anyone that appreciates top quality at a very reasonable price.

    2
    « Small, shabby room in the basement. »

    Basement room with a view of a staircase and dirty old barbeque. The Sanilav was very smelly, the decor in both the room and the bathroom was very tired and shabby, very limited access to the wi-fi.The staff were pleasant enough, the breakfast was very basic and only warm. If we had been staying longer than 2 nights we would have asked to be moved.Very convenient for the tube and the local high street shops, and the room was quiet with being in the basement. I would not reccomend this hotel to anyone!

    3
    « Perfectly fine for a short stay »

    I stayed in this hotel while attending an event at Olympia. It was a bit further from Olympia than I had expected - 30 minute walk; tube from West Kensington to Earls Court; or a short-ish taxi ride. The hotel is located on a pleasant square, close to Earls Court tube. It was nice and clean, well maintained and the staff were polite and efficient. My room was quite small and the wifi was a bit hit and miss, but it was clean and well maintained. I'm not sure if my room was typical of this hotel but if so I would use it again for a 1-night stay but probably not for much longer.

    3
    « Good and Bad »

    Location of hotel great as tube station in close proximity. Breakfast was good, especially the cooked breakfast. Breakfast staff pleasant, polite and attentive. Other staff were not so helpful as I was told I would need to come to reception and collect an iron and iron board myself as they were too busy dealing with check-ins before breakfast! Reception was empty when my sister went down moments later. Don't stay in room 212 as towel rail was scorching hot and could not be turned off as it was broken. Due to the closeness to the toilet and bath I went against it more than once. I didn't complain as we were only staying two nights and it was only discovered next morning as we literally checked-in, dropped our bags off and headed out arriving back late in the evening. The room is very small with a large tv mounted on the wall and is an accident waiting to happen despite it being pushed flush against the wall. The room decor is tired, paint and re-pasting wallpaper would make it look so much better. We got a winter saver deal expecting a bargain but I feel we paid too much.

    4
    « Fair in Olympia »

    The hotel is located on a nice square close to Earls Court tube. There is an M&S food hall very near too so no need to go hungry! My room overlooked the quiet gardens at the back which was nice. The room was clean and nicely presented. The staff were friendly and professional. The room and the hotel are old and a little tired. General ware and tear have taken their toll. But everything worked. The free wifi left a bit to be desired as I couldn't use my laptop. Breakfast was functional but the serving staff were very helpful. It was perfect for Olympia as I could walk to West Brompton station and go the one stop to the fair. I had a comfortable bed in a nice location. It ticked all the boxes. Can't ask for more. It's not the Ritz but it does what it's sets out to do very well.

    1
    « Nightmare! »

    It was every tourist's nightmare! I lost all my valuables on the 2nd night. Our room was broken in and when we arrived my luggage lock was missing and everything including my Hermes bag & laptop was missing! The duty manager was so disrespectful and provided no help at all. My friend had to call the police and it's been the 3rd day with no developments!!!! Never book at a best western hotel!!! My colleague also lost all his stuff at a best western hotel in Greece! Poor customer service & lax security!

    3
    « Convenient location »

    This hotel is situated just a few hundred meters from Earls Court tube station. Extremely convenient when coming on the tube from Heathrow. The size of my room was quite tiny, but with all the necessary amenities. Staff was ok. However there seemed to be some lack of communication between different groups of staff. One afternoon my towel had been removed and not replaced. I told reception but I had to mention this a second time the next day for something to happen. Sleep quality was good since Barkston Gardens is a quiet street away from the bustle.

    4
    « Convenient over night stay »

    This hotel is tucked away just off the Earls Court Road, and was very conveniently located for us to go to a concert at the Albert Hall. Check-in was easy and the receptionist friendly and helpful. Our room was small and basic, but for the price we paid for a central London hotel, we didn't expect anything more. It was clean, and comfortable, and the shower was one of the best I have had in a hotel. We used called into the bar for a quick drink after the concert and it was a lovely cosy area, although there was a bit of a language barrier with the bar maid to start with! If we had done battle with the trains after the concert we wouldn't have got home until around 12:30am, but we were in the bar by 11:15pm and tucked up in our cosy bed by 11:45pm - very civilised. We would certainly stay again, and would recommend.

  • 4
    « Pleasant hotel in quiet garden square »

    Burns Hotel was a pleasant surprise, located a 3 minute walk from Earl's Court tube station in the very charming Barkston Gardens. Easy access to Kensington, the museums, Harrods, Hyde Park, which are all walkable, or you have a 20-min tube journey into the West End. Ask for a room at the front of the hotel which gives a very pleasing outlook of the gardens and the period properties in this peaceful square. The staff were very friendly and attentive. There was a good choice of cereals, breads etc for breakfast with English breakfast cooked to order. Our double room, although small, was perfectly adequate, clean and well presented with a comfy bed, although the carpet had seen better days! The only minor bugbear was the sash window which would only stay open if you used a book, an operation that needed two people. We stayed here for 3 nights in March and would be happy to use this hotel as a base if we visit London again.

    5
    « Excellent stay »

    We stayed here for one night after booking through groupon,with a free glass of wine upon arrival. We were warmly greeted and although we were early our room was ready. We had no problems with our room it was clean and tidy and we had a good nights sleep.Breakfast was good with a good variety of food available. The only downside was the restaurant was not open during the evening but this did not spoil our stay as there are plenty of restaurants at the end of the road. I would say this is an ideal place to stay for one or two nights very close to the tube linking you with the rest of London. Thank you for making our stay enjoyable.

    4
    « Whistle stop tour of central London »

    This hotel is a favourite for me and my friends, we have a reunion every year and usually stay here. This March I was here with another friend who had never been to London. She was very taken with the capital City! The hotel has been renovated somewhat since my last visit, notably the floor on the 2nd floor no longer creaks! We shared a twin room which was small but the space was used well and the beds were comfortable. Breakfast was good, the dining was not open in the evening, but there are plenty of good restaurants in the area. The staff as usual were friendly and helpful. This is an ideal hotel for a three night break, very central, five minutes from Earls Court tube station,(Picadilly line direct to Heathrow) set in a very pretty road, I recommend requesting a front view which over looks well kept gardens which are beautiful all year. I am returning in October for my reunion ,already booked and looking forward to it

    5
    « Great location and price »

    I stayed here for four nights and couldn't be more pleased with the location and staff. The hotel staff were welcoming and room cleaned daily (I got new towels daily even though I hanged them up to signal I didn't need new ones). I got a "single" room and it is literally a single sized bed and a small room, but hey, I was there to tour London, not to hang out in the room. So the size didn't bother me. The view from my window was wonderful, looking out to the garden across the street from the hotel. Convenient location right down the street from Earl's Court Station for the District and Piccadilly lines. On my last day I was able to hop on the Piccadilly line straight to Heathrow - again, very convenient! I travelled alone and felt safe in the area. Right around the corner from the hotel there are plenty of places to eat at and a few small grocery stores to run into if you need to pick up anything. They have a restaurant and bar in the hotel, but I didn't try them out. Overall, very pleased with my stay and would consider staying here again my next visit.

    5
    « Really Clean, Good Value »

    Quick overnight stay whilst in town. The staff were so helpful and kind, breakfast was great, really really nice hotel, will use again. Central for the undergound and looked after our bags as we were early for check in. A1 and very happy.

    5
    « Good accommodation, excellent area, convenient to all »

    Stayed for 3 nights, and decided to change from my go-to hotel around the corner. It's in an older building so if you're looking for a slick modern place, look elsewhere. This place has the cozy charm of an older building, but the beds are comfy (I've got a really bad back so this is really important to me), the staff excellent and the location can't be beat. I was a little worried about it at first since its half a block from the Earls Court tube station, but the hotel is directly across from a park on one side and private back gardens of the other. It was quiet, I slept really well and since it wasn't the height of the season I got an excellent deal (less than $100/night including VAT). Didn't eat there (the Blackbird pub on the corner is one of my favorite pubs in the world) but other guests said it was good. If you prefer cheap and cheerful there is a big Sainsbury 2 blocks away that has excellent egg and cress sandwiches). The only criticism I have is that a few times housekeeping was using the lifts, and they're far too small to accommodate staff, a laundry bin and a guest so I had to use the stairs which isn't a big deal really but I have MS and my legs were tired from all the walking I was doing, so the lift would have been preferable...also the WiFi connection was spotty. Other than that, it was excellent and I will return with the hubby this autumn.

    4
    « Better than expected! »

    After reading many not-so-good reviews for this hotel I was not sure what to expect, but I was pleasantly surprised! The staff were very friendly and helpful, my room was excellent (squeaky floor but this is an old building); comfy bed and lovely bathroom. Was in room 130 which is between the 1st and 2nd floor at the back so nice and quiet. It is also very conveniently located just 3 minutes from Earls Court Underground Station. The full English Breakfast was very nice, especially the poached eggs, BUT for goodness sake Best Western, throw in a few more pennies and use better sausages!! There are some wonderful British sausages out there for not much more cost than the cheap, yucky ones you serve! Having said all that I enjoyed my stay, even though I had a dreadful cold, and I would recommend this hotel, if not the sausages!

    4
    « Short stay visit, great value for London and no complaints! »

    Stayed at this hotel for one night whilst visiting a friend in London. This hotel was booked by a friend to joined me on the visit and I was pleasantly surprised at the quality of the hotel after learning the amount it cost for one evening in the location that it is. Firstly, the location is very nice, just a short walk from Earls Court underground, and when I say short I would say no more than five minutes. The hotel staff on arrival were very catering, explaining the check-in process very clearly and even had excellent sense of humour which is always welcome! Next up, the room. We had asked for a twin room and were given a room on the first floor. It was fine, very clean and suitable for our needs. The bed was incredibly comfortable and the bathroom was great too. I really found no fault with the room, it was perfect. Given that we didn't spend much time in the hotel, we didn't really get chance to explore it's facilities, but I want to inform those who are just using this as a one stop that this is a perfect hotel for their needs. The breakfast which was included in our price was very good, we had a full english, and helped ourselves to the buffet that was on offer. The quality of the bacon and sausage more importantly was fine, bacon wasn't too fatty and the sausage had enough meat in it. What I am trying to stress is that for most hotels who offer breakfast, it seems to be on a very low budget. This however was not! Concluding then, this is a great hotel for those who want to be on a line that is very popular and able to connect you to other areas of the capital. I can see from other reviews that you can get great deals on this hotel and in addition to my experiences I can support and recommend. When I return for a very short stay I will certainly consider this hotel, and hope this has assisted you in your choice as there is a great deal to choose from!

    5
    « Excellent Stay »

    Would highly recommend. Friendly staff especially on reception. Extremely pleasant room and hotel. Very clean. Very efficient. Used Tesco Clubcard vouchers. Good breakfast, clean restaurant. Cleanliness exceptional to the point that bar staff checked glasses before serving. Will be our first option should we travel again.

    4
    « Fantastic value for London »

    Was a groupon offer. included glass of wine and breakfast (which was good). Room tiny but well equipped, very clean - all we needed for weekend break. Great location 2 mins walk from tube. staff all friendly

  • 4
    « Above average »

    We stayed for 3 nights here for my birthday, paid for with a groupon voucher including breakfast and a complementary glass of wine. We were impressed with the location, super convenient for Earls Court tube station which being on the district line made it really easy to get to nearly anywhere in central London. Barkston Gardens is a lovely quiet, pretty street off a busier main road. The hotel itself was clean and tidy, the staff were all very helpful and friendly. The room was a touch small but being a listed building you can't be too fussy. Other complaint we had was the bed was only a double not kingsize, and we didn't find it the most comfortable to sleep in. If we had paid full price for our room I think we would have been disappointed but as it was we thought we had an absolute bargain, even considering the negatives. Would recommend but be prepared for a small room and a very soft bed!

    2
    « 2 night groupon »

    We staying here as it was an offer on groupon and thought it would be good to check out the local area and attractions. The room- very basic and tiny, small bathroom with not much room for movement( burnt our bums in the towel rail) small bed unless you tiny, basic tea and coffee facilities, but for the price OK. Breakfast - small selection of cold meats and cheese with usual breakfast cereal. Cooked breakfast is small so if your paying for it and it's not included in your deal, go else where. Local to the hotel lots of food places including Nandos, kfc and other restaurants near by. Ok bars including the blackbird to visit for a few drinks. Close to the tube so you can easily get to the west end and see a show or just to see the sites. We saw guys and dolls which was great! Local to hotel is the museums which is great if you have never been before. Finally on our last day we were woken up by the cleaner doing the room next to us and making lots of noise which for some reason started at 8 am and continued through to 9.30, surely they know someone is in the room next door??? If you can get a cheap deal do it but be aware everything is expensive in the area apart from the museums.

    3
    « Good location, room very basic »

    Stayed for 2 nights over a weekend. Room was tiny, very basic but clean. Good value for the price we paid, which included the cooked breakfast. As others have said, the floors are very squeaky here. The bathroom is very compact! Good location close to Earl's Court tube station. We got the impression there are bigger and better rooms on the higher floors. No parking close by so had to book parking 20 minutes walk away.

    3
    « London trip »

    This hotel good area central London but room décor and service not as good as other Best Western we have stayed at. The car parking is expensive and this push the up price of the trip. It is not made clear when we booked that the car parking is several streets away.

    3
    « Good location »

    Good location right next to the convenient Earl's court, but that's about it. The wifi is average and the breakfast is even poorer. Stag were friendly and helpful and this hotel did the job we needed it to. Don't think we'd come back, but it wasn't terrible

    4
    « Plenty of restaurants and pubs »

    Arrived earlier than check in time and staff very helpful and friendly , went through the brief with us and gave us our keys to the room and told us where the lift was . The lift us incredibly slow, but gets you there lol The room was very clean , but the double bed was tiny and the shower was so so small , I'm glad I wasn't a stone or 2 heavier . We stayed 2 nights and the breakfast was good , but the sausages are cheap cheap , on the second morning I had 2 poached eggs and 2 slices of bacon and that was delishes.... Wifi a bit hit and miss .... A pleasant stay overall

    5
    « Great and cosy »

    The hotel is in a fantastic location. Not too far from any shops at all. The hotel is around 15-20 mins by car to central London. I used uber taxi which cost £14. The room I stayed in was very cosy and warm and very clean. The stay was really enjoyable even had a complimentary late check out. Only downside is no free parking but if you are coming by trains there are stations 5 mins away.

    4
    « Nice and friendly hotel. »

    A good Best Western Hotel in Earl's Court, London. Very friendly and attentive staffs, lovely building, clean, attention to details. My mother and I had a single room each, squeaky floor but fairly spacious and very clean. The breakfast was very good with a selection of cold meats, fruits as well as a full English breakfast and very good service too. The front desk staffs were very professional, helpful and pleasant, top mark!

    4
    « Basic but clean and convenient location »

    We booked for two nights with breakfast. The hotel is a bit dated but our room had recently been decorated with a relatively new bathroom. The staff were all very polite and helpful, the only slightly disappointing bit was the cooked breakfast wasn't of great quality or size but at the price we paid we weren't complaining. The wifi wasn't great but we didn't use it much anyway so not a great drawback...Great location-only a minutes walk from the tube and a large choice of restaurants.

    4
    « Good location. »

    Great location for Earl's Court tube just a 2 minute walk. Staff were friendly and helpful. Room although small was quite acceptable and clean. Breakfast was nice. I would stay again as the location is good, handy for Central London and Stamford Bridge just a 10 minute walk away.

  • 3
    « Great location »

    This hotel was ideally situated for oursightseeing trip. It was very close to the tube and eating places. The staff were pleasant and professional. The beds were clean and comfy and the bathroom was clean. It was just a shame that the decor and furniture were tired and worn. The quality of the cooked breakfast wasn't great either.

    3
    « Helpful staff, tatty round the edges »

    Our first impression of this hotel was good as we were greeted by friendly and helpful who sorted out a problem we had had with our reservation promptly. The tattiness I refer to is more to do with the upkeep of the hotel room and niggly annoying things that could be put right very easily. We both slept well in our executive double bed, which was two single beds that were zip linked. However, there was huge ridge down the middle which meant that you were comfortable as long as you didn't accidentally roll over onto the other side. The reading lamps were placed centrally above the bed and were very bright. So although you could switch on just one light (if your partner wants to sleep for example) the light is still shining brightly on the other person's face which means that they can't sleep until it is turned off - so reading not possible unless you both want to read! Other niggly things: two single wardrobes that were put together the wrong way around so that the doors opened in the middle. Also, they were rickety and wobbly and not well put together. There was a safe in one wardrobe which wouldn't close, so shutting the door was difficult. In the bathroom there was a towel rail very close to the loo. There was a sign saying CAUTION - HOT, but the temperature was scalding. We had to hang a towel over it at all times to avoid burning our legs. The shower has a lovely big shower head, but the cubicle is so small that it isn't terribly practical. We were very cold on the second morning and realised that someone had opened the balcony window and arctic blasts were coming into the room, so be sure to check on windows. There isn't double glazing and the paint is peeling off the window frames etc. so if you want to keep warm close your curtains and check the window is closed. Also the wifi didn't work for either of us- they give you a code but it wouldn't connect. It sounds like I'm having a right old moan about it, but in fact we were comfortable and the staff were nice. Breakfast was included and was very generous, although I would recommend the continental breakfast rather than the cooked one. Some of the ingredients of the cooked breakfast tasted a bit cheap, for example the sausages and the mushrooms. We paid a very reasonable amount on a deal but I don't know if I would want to pay the advertised prices because of all the annoying little things.

    4
    « Good Value, excellent quiet location »

    We stayed here for 3 nights in February. The room was small but very clean with everything you could need in it. The staff were friendly and helpful. The area is very quiet and yet only a couple of minutes walk away from Earls Court station. My only complaint was that the wifi was useless but as I was staying for leisure rather than business this was not really a problem.

    3
    « Internet is very slow and book your own taxi »

    Hotel is fine for a short stay in London. Tube station is very close. If you need decent internet access go somewhere else. Don't let the hotel book you a mini cab. they charge double the price of a black taxi.

    4
    « Comfortable Hotel »

    Very pleasant staff on arrival. Good breakfast with plenty of choice (hot & cold selection). Hotel room was quite small but had everything we needed. Bathroom could probably do with updating but was very clean. Comfortable bed and clean room. We had the room next to the lift shaft which could be a little noisy but wasn't used overnight so it wasn't a problem for us.

    4
    « Brilliant value for the quiet but accessible location »

    Stayed here for one night before an organised tour started in December 2015. Booked this hotel as my TopDeck tour was leaving from here the next day. The hotel's in a really central location, just a few minutes walk from Earls Court tube, but off the main road so it's relatively quiet for a London hotel. I'd booked a single room, but was upgraded at check-in. The whole process was fairly quick and I was given 2 free wifi codes which lasted up to 24 hours (you need one per device). My double room was on the first floor. The hotel is a bit of a rabbit warren because it's in an old London terrace but the lift was quick. My room faced the road, but as I said above, was really quiet and had fairly modern decor. The bed was good, though the whole mattress seemed to slant upwards from the headboard to the end of the bed (not a problem, just a bit odd). The bedding was all clean and there was a flat screen tv, a desk and chair, tea and coffee making facilities and a small wardrobe. Only small thing was the room was a bit cold when I arrived which was because the radiator was off, so this was easily solved. Did hear a bit of noise from the corridor outside but still slept well. The bathroom was a good size and with fairly modern fittings; the shower had a waterfall head on it, so there was great water pressure and plenty of hot water. The towels were good and again clean. I didn't book breakfast as we were leaving early the next morning and there's either the option of the hotel, or plenty of places nearby. Overall, this hotel represents good value in a great location and I'd definitely recommend it.

    4
    « Still great second time round! »

    This hotel is not fancy, but our room was very comfortable, clean and had a great bathroom! When I booked the hotel for my last visit I chose it because of the great location, and I'm very pleased to have been back. All the staff were friendly and competent, and the hotel is very good value for money. The fact that the hotel is close to Earls Court underground station also means that you can hear the trains go by, if your room is out the back, but that's a small price to pay!

    3
    « Quiet, easy walkability, average rooms »

    Stayed here for a few nights over the summer with a friend. The hotel is serviceable and a good price for the location, but nothing special. Room had twin beds and no A/C - not a huge problem in London, but we had to crack the windows at night. The location is pretty good - a few cafes and coffee shops nearby, plus a great Thai place. The hotel is just a few blocks from Earls Court on the Tube and an easy walk to Kensington and Notting Hill.

    4
    « Good stay »

    Was allocated a DD room in the basement although originally booked a single, hence I was very pleased as I had enough space to stretch.Check in and out very smooth too. I have stayed in this particular hotel before because of its location and public transport is very well served.For smokers a small terrace garden is available.Breakfast wise the usual corporate stuff which I'm not very much into but it suffice

    4
    « Clean, quiet and handy for the tube »

    Not much I can say really. I've now stayed in this hotel twice. The rooms are clean and tidy and really handy for the tube (Earls Court is just round the corner). The staff are welcoming and friendly, very helpful too. It's quite an old hotel and probably needs a bit of a spruce up. Only one comment is that there wasn't an ironing board in the room, not a big problem though.

  • 4
    « Great Value »

    This hotel was a bargain at the price I paid & was perfectly adequate for a 1 night stay. The room was a twin, very narrow with a bed at either end but functional enough. The bed was perhaps in need of replacing as it was very soft & the TV could do with a different type of wall bracket (it is currently situated on the wall I between the 2 beds so neither bed really gets a good view. WiFi connection wasn't brilliant but at least it was free. The location is perfect...right by Earls Court tube with co-op, m&s food, nandos, Byron, McDonald's, KFC, several pubs & restaurants all on your doorstep. Would definitely stay again if I could get it at a similar price.

    1
    « Rude staff-misleading advertising »

    I booked through trip advisor and had the choice of a standard, twin single queen etc and breakfast or no breakfast. I chose breakfast and the standard. When I got here the front desk guy demanded I email him my reservation, even though he had it on his computer and I showed him my ID, before he would give me a room. Then said I could buy breakfast in the AM. I said breakfast was supposed to be included in my rate and it's on your website that breakfast is included. He said, "no, you can buy it in the morning." I asked for a adapter and he said the rental is £5, I had a 10. He said, you don't really need your change tonight? I'll just keep the £10 and you can get it back tomorrow. Hell no!! I don't trust you to return my £10, I don't trust anything you've done so far. Then he has the nerve to mumble under his breath that I must not travel much. I informed him that I travel for a living and have been to 16 countries, in hotels in the last six months and I've never had as rude and unprofessional of a check in as this. Then I get to my room and it's literally in the shape of the dorm room no one ever wants. It's my bad for assuming a standard room had a bed bigger than a bassinet. I didn't want two twin beds, and the website doesn't have anything called a "standard" room so while I think it was misleading, I guess it's not their fault. But the club quarters hotel I stayed in two nights ago was pretty much the same price and one thousand times nicer in a great location. Buyer beware! You don't get what you think you do!

    4
    « Very comfortable »

    The BW Burns Hotel is very comfortable. It is in a thriving suburb of London with plenty of good eating places. The hotel staff are very professional, friendly and helpful. Very good value for money considering the proximity to central London. I would recommend it.

    1
    « A bit unreasonable »

    Not a terrible hotel - clean and with basic but perfectly fine bedding, bathroom etc. The reason for the low score is that when booking I had the binary option of breakfast or no breakfast - I decided to take the punt for an extra £10 per night. Once I sat down the next day, apparently I wasn't valid for the £10 breakfast, only the cold £6 buffet one. So they charged me extra - stupidly would have been cheaper to book without breakfast and pay the extra each morning. They refused to budge when I brought it up too. I thought it was pretty sneaky and unreasonable, and would have been a simple problem/oversight to resolve.

    5
    « Great hotel »

    Hotel was fantastic, in a great location with a tube station nearby and lots of places to eat! All staff very friendly. A special mention to the gentlemen at breakfast - the two guys that served every morning where fantastic very efficient! Breakfast was great a cooked to order breakfast! Out room was on the 4th floor very modern and clean and larger than we expected! Housekeeping did a fantastic job! Ate in the evening one evening it was reasonably priced and tasty! Great hotel all round will be back!

    4
    « Can't wait to come back! »

    Loved the hotel! Would come back in a heart beat. The only problem we had was housekeeping came in our room when our do not disturb sign being on the door. Everything else-location, service, breakfast-all of it was amazing!

    5
    « Extraordinary Hotel - Love it »

    This hotel is well located near Earl's Court station, clean and comfortable bed. The main positive point is the staff is really helpful and attentive. I was on a business trip and have requested a quite upper floor room and they have given me the best room. The lady in the reception was always smiling and pro active. The bar seems small but well maintained. Only one negative side is on Sunday morning housekeeping tried to enter my room early morning 8:30am. I have recommend this hotel to my friends and family for their next London trip. I will definitely return. Benjamin

    3
    « I would not return »

    Went for a 1 night stay nye. Staff have no clue on customer service. Bar was meant to open 6pm nye when I went down there was no staff on the bar. Room service near impossible. I asked to have drinks put on my room and I ended up with a staff member banging on my door thinking I was not going to pay on departure! Many times when I walked in the hotel staff were texting on there mobile phone and did not make any effort to even say "Hello" Wifi very dodgy will rarely work. I would not return

    4
    « Ok for a short stay »

    Ok location really close to Earls Court tube station then only a few stops on the district line from Westminster. Staff very helpful, however from 08.30 on the day of checkout not only was the cleaner regularly trying to get in the room but there was nothing but noise - Room 406. For a city central hotel priced at £126 all in all not too bad.

    5
    « A very nice hotel »

    I stayed here as I had a work do in town. The staff are friendly when you check in. I had a single room it was small but clean. The floor however was a bit squeaky but that is to do with the age of the hotel. I didn't have breakfast. It was a minute walk from Earls Court station. I recommend this hotel for sure.

  • 3
    « Not as expected from Best Western »

    I booked this hotel because it had Best Western attached to it having been caught out a few times in London ending up in very bad hotels I thought I couldn't go wrong with a Best western. Unfortunately it was not great , I stayed over on business so the most important things were the bed , comfort , food. When I arrived I was advised my room had been upgraded unfortunately for me the lovely double bed I'd hoped for ended up being two single beds?! No use to a single traveller ...if I book a double bed that's what I expect to get , having travelled for 7 hours I could not be bothered to complain and have the hassle of moving , I think it's extremely bad to do this to someone who had booked a double just not acceptable. I ordered room service which was fine but my drink didn't arrive so that came later , I booked in my breakfast so I could have it then shower and get to my meeting in plenty of time , unfortunately it did not arrive , I had to wait and not have my shower in case it came , only when I called down did they bring it to my room , I was thirty minutes late for my meeting which was solely down to this hotel , very frustrating. They did apologize and didn't charge me for room service but I did explain that it's not about that , it's about not having time to sit and wait. The room was pretty tired looking and the windows were old style and breaking up, quite dirty in areas . I didn't sleep well due to the single bed as I have leg problems and need space, that's why I booked a double bed!! I will continue my search for a hotel that can provide me with what I require for business travel , unfortunately it will not be this hotel. Not living up to Best Western name . I am sorry but this was my experience of the hotel

    4
    « Birthday Weekend »

    We had a very good stay at The Burns Hotel.Room was fine warm and comfortable. Breakfast was very good, staff very attentive plenty to eat. We had a few drinks in the bar both nights ok but very quiet. Staff overall were very good. we were able to check in early, and leave our luggage when we checked out. The hotel is in a very good place for getting everywhere. Plenty of places to eat and drink at the end of the street,plus Earls Court tube station as well.

    3
    « great location »

    This hotel is in a great location being close to the Earls Court station. The rooms were very small but clean and tidy. The staff were helpful and knowledgeable. The free wifi was not very reliable and some days it was a struggle to connect

    5
    « 5 star!! Home away from home »

    I had such a lovely stay. With a warm welcome at reception from Greta and Teresa in the morning. Though it was way before check-in time(14:00 hrs), but still got accommodated straightaway by lovely staff. In the evening, everything was briefly explained by then duty manager Randhir. As our stay was just for 1 night, next day met another lovely Italian girl ELISA and was helped storing bags and also managed to buy London tour tickets and discount vouchers were also offered by Manu for our next stay. I am definitely going to recommend this hotel to our friends and family and looking forward to see you all guys very soon.

    1
    « Not for the faint of heart »

    I was a bit hesitant staying at this hotel as I had not stayed at best western before, however a colleague assured me it was a nice hotel. It was not. This is more like a motel, it's not clean, dead insects in the room, the bathrooms didn't feel clean, the fittings and the linen felt old, grubby and dirty and I spent the whole night worrying what I was going to catch. I was originally booked in for 2 nights and would not have even stayed the one night but for the fact they would not let me cancel as it was after 4 pm per their cancellation policy. Also, if you do decide to risk it, unless you love sleeping on a single bed (which is tiny, I haven't slept on a single bed since I was a teenager) Be very careful about what room you book - this hotel is not worth the £120 they charge for a single bed room, I can't find a single positive about it

    1
    « Great place... In the wrong place »

    I booked the hotel through an event I was attending. When I booked With the event coordinators and specifically asked for double but received a twin. This is excusable as they weren't small singles so I could handle. The room was in the lower floor underground. Being next to Earl's Court station I had the noise of trains every 15 minutes till 1am and then from 6am again. It was like they were in the room.. No road noise, just rumbling trains. Even though the place was nice, clean and presentable, the room was just too hot, no heating, but I was out of the covers and seriously overheating even then, the super fast wifi was useless in my room, pinging on and off, and breakfast was average, something that you'd get in an average b&b kind of quality cooking. After the first night when I left I asked if I could move, but they said I'd have to pack there and then to move, but this would have meant I would have been late for my meeting. Unfortunately there was no other alternative other than to stay in the room because it was fully booked otherwise and they needed the rooms. Sadly this is probably the worst experience and sleep I have ever had in a hotel and when booking if you don't like trains, don't like heat, and don't like basements, make sure the room is above ground. I'm sure I'd be leaving a much better review than this if I had not been where I was..

    4
    « CSC »

    Two friends and I stayed at The Burns over last weekend, so that we could visit The Albert Hall to take part in the performance of The Messiah. Our triple room was well appointed, clean and convenient. We were booked in very quickly and efficiently by the receptionist. The restaurant staff were helpful and polite. Altogether we had a very pleasant stay.

    2
    « Very small and tired room »

    Me and my husband stayed here, last night. The room was very small and dated. The sink had a crack across it. Reception was very good and offered us a different room. We did not have time, as we were going to a show. Did not have breakfast, as we had to leave at 7am. Wi fi did not work. Only good thing, the bed was comfortable. Would not say here again

    4
    « Great location, very clean »

    We checked into the Burns for one night and were greeted by very friendly and accomodating. It was no trouble to store our bags for the day and they even offered to check if we could check in early. A short walk grom Earls Court tube station, the location could not be better. We returned later to check in and were given a free upgrade to a deluxe room- which we were very happy about!! Our room was a decent size for being in the UK and was very clean. It was decorated in traditional English linen and curtains which we appreciated and the claw foot bath made our day. We ordered a take away breakfast which was great value with a croissant snd spreads, apple, boiled egg, bread roll and coffee for £3.50. We were so impressed we have extended our future stay!!

    3
    « Good could be better »

    We stayed for one night on the 28th November. The staff were very friendly on arrival and in the restaurant for breakfast, breakfast was nice. Ok room l, the curtains were hanging off and we had a very smelly bathroom! There was also lots of noise including creaky floors and I'm assuming the cleaners using the lift and dropping things in the hallway during the night which kept my wife awake and could here the lift all night as our room backed onto it!

  • 2
    « I'll not stay here again! »

    Poor room quality even though we were 'upgraded free of charge' to a basement room that was noisy & the bathroom smelled. The room windows were single glazed and were on the main street side so could hear people walking & talking along with all the passing traffic. No chance to change rooms as we were told the hotel was full when we checked in. If this was the upgrade, I don't want to see the other rooms.

    4
    « Good location! »

    Prefect location being close to Earl Court tube, the girl at reception suggested we get a card which worked perfectly. Easy check in, rooms were good, clean bit on small side but to be expected in London. Area was very safe and had plenty of shops and restaurants. downside was a little communication problem with the girl in bar, but everything was tasty and nice and the wifi wasnt particularly good, but no major problems.Will recommend and definitely stay again.

    5
    « Amazing hotel, great location and lovely staff. »

    Booked a double room here for one night and got myself a bargain it seems! Paid just under £100 for bed and breakfast for myself and my boyfriend. The hotel was easy to find, only a 2 minute walk from Earl's Court tube station and surrounded by plenty of shops, pubs and restaurants. We were greeted by a lovely lady (Svetlana I think she was called) and she couldn't have been more helpful. She arranged for us to have breakfast in a bag so we could eat on the go as we had to leave early and we were able to leave our luggage there for the day after we checked out. The room was lovely; nicely decorated, warm, cosy and inviting. The bed was smaller than I would have liked but I slept like a log so can't complain! The bathroom was very clean and the shower was nicely powerful and hot. I will definitely be staying here again when I'm back in London.

    5
    « best Best Western »

    Excellent for all our requirements. Nice quiet hotel in quiet street, close to shops, good pubs and restaurants and tube station. Room was perfect - refurbished standard double at the back of hotel, overlooking residential gardens. Comfy bed and spotless, no noise at all. Courteous helpful staff. Would definitely go back.

    3
    « Clean, quiet, comfy budget hotel close pubs, shops and the tube »

    I was looking for a good value hotel for a few nights around my old stamping ground of Kensington on Booking.com when a special deal flashed up for the Best Western Burns Hotel, Barkston Gardens, Kensington SW5 ? ?a three minute walk from the Earls Court tube.? I lived in London during my newspaper days at 96 Cornwall Gardens Kensington ? a walk away from the Gloucester Road tube. Earls Court was only one stop away but we tended to sneer at the idea of visiting the adopted home of our beer swilling, thong throwing colleagues who seemed to be able to get a scruffy flat for next to nothing. I hasten to add that was 30 years ago. Now here I was booking a hotel in the same area. It is only for a few nights I convinced myself ? it can't be that bad. It was the cabbie who put me right. You would be lucky to get a decent apartment around here for a million quid these days mate, he announced, as we turned into a lovely little Victorian Square. The hotel is halfway down Barkston Gardens, nestling among other hotels and faces an imposing row of beautiful houses on the other side of a very leafy green. I was lucky enough to enjoy this view from room 221. I used the one slow lift just once ? prefering to use the fire escape stairs to move about. The room was very, very, small yet just adequate for one person who really only wanted somewhere to sleep before heading out on business or whatever. The shower was excellent ? plenty of hot water ? the towel thick and soap plus shampoo was supplied. Other goodies included a tea/coffee bar, in-room menu, hair dryer, safe, a good sized desk, a bar/restaurant and 24 hour service. The breakfast was ok, staff very pleasant, WIFI reasonably fast and free and as I said I had a lovely view. Lighting was average and the floor creaked dreadfully from one end to the other. There is no air conditioning. TO CONCLUDE: Very pleasant, cozy, clean budget property in a delightful location. Ian McIntosh is Australia's senior traveller

    4
    « Small but rather great »

    Stayed here in a single room for 4 nights in September. Loved the location and the short distance from Earls Court station. Room small but very well appointed and for one person, was all that I needed. Housekeeping was excellent. Only complaint was very squeaky floorboards, which was probably as annoying for guests in other rooms as it was for me. Was a breeze coming from Heathrow on the tube with no changes, so saved money on using Heathrow Express. My new favourite hotel in London

    5
    « Service Excellent - Quality Hotel »

    Just finished a super brief visit to this hotel which was a budget overnighter for me whilst visiting London. Hotel is well located and a 2 minute walk from Earls Court Hotel on the Picadilly line-warm welcome from the reception and allocated a room. A couple of things didn't work and mentioned without moaning as it didn't really bother me- however immediately allocated a further room and an upgraded one at that-well appointed and had everything I could want-peaceful too. Breakfast excellent and friendly. There is a decent cute bar which I didn't use but looks good enough for sure. I booked directly with the hotel and they were friendly and courteous from start to finish - thanks to Lina. Pride, service, cleanliness, location and a good nights sleep - Thanks guys

    4
    « Excellent for cost-conscious traveller »

    I have rated the Burns at four stars, but that is not by the standard four-star rate you may be used to. It deserves four stars for location, within 5 minutes walk of Earls Court Tube Station, a major interconnecting station. The Burns also deserves four, maybe five, stars for the friendly and helpful staff. I had two stops at the Burns for a total of eight nights. It was very quiet. Frankly, the rooms are small and the plumbing a bit careworn, and I found the central heating too hot by far. But my wife would tell you I'm abnormal and never feel the cold. Too hot? You can open a window, that is what I did. I have seen the adverse reviews posted by some, I think they are not deserved. OK, when you check in ask to see your room before you unpack. If you don't like it, ask for a better one! But, remember this is a budget hotel and don't expect the Park Lane Hilton. The restaurant was closed for dinners during my stay but the buffet continental breakfast had all you needed. The Full English Breakfast was quite acceptable, if fairly basic. Anyway, within about five minutes walk around the corner in Earls Court Road there were at least two excellent pubs doing great meals, several Indian restaurants, a Marks and Spencer Food Shop, a brilliant Chinese restaurant, and even the Big Two American burger chains, although why anyone with taste buds would eat there by choice I have no idea. In summary, the Burns has the big three advantages - location, location, and location. It is a place to leave your luggage and sleep. The rest of the time you should be exploring London. I would stay here again! Kim W. Australia

    3
    « Noisy and small »

    My experience wasn't the best the floors were creaky and the walls paper thin could hear anyone in the hallway. Expensive condsidering what you get, I had a single bed in my room it was tiny the towels were stained and it cost through the nose. Was close to the tube though which could be handy

    4
    « Very nice hotel »

    The staff was very friendly and answered all our questions. The room looked as if it had been renovated previously and therefore was very clean, comfortable and had a decent size. However the bed was very soft and we could hear everything from the room above ours so we had difficulties sleeping. However overall it was a very nice hotel with a good location.

  • 1
    « Not a good stay, other rooms may be better »

    Poor quality room in the basement with a mouldy bathroom and an extractor fan that sounded like a pneumatic drill! Noisy plumbing kept me awake all night. Would not stay here again, or if I did I would ask for anywhere but the basement. On the positive side, the staff were very friendly and the hotel offered free wi-fi. Convenient for the tube.

    3
    « Ms »

    Paid for upgrade room. Extremely disappointed. King size bed was just two singles pushed together and we felt the edges of both mattresses all night long. Ill fitting single mattress toppers kept sliding off. Very small bathroom. Windows wouldn't open. Staff made us feel as if we were a nuisance. Hotel didn't live up to our expectations. Very disappointed

    2
    « Keep Away »

    The so called suite was a large old fashioned room with a dirty bathroom which was no bigger than a broom cupboard. Although a refund was processed for the difference between a standard room and the suite we would have much rather enjoyed a pleasant room.

    4
    « Pleasant stay »

    Excellent location for central London. Room 205 - twin room overlooking front of hotel which I asked for. Clean and appropriate furniture which you would expect. Bathroom big enough for your needs - the only grip is that the net curtains in that room were filthy and could do with throwing away sorry. Continental breakfast incl - good selection to suit all needs. Would I stay again?, yes if the price was good enough because its not a cheap hotel at all.

    4
    « Great location and very good value for money »

    Hotel location two minutes from Earl's court underground is great. The Piccadilly line will take you to all the best locations. The hotel is small and the staff is friendly. Rooms are small but are not suffocating. They are clean and well maintained. Very good value for money in an expensive city.

    4
    « The Best, Best Western »

    Great location for museums and 5 mins from tube, friendly & helpful staff, clean comfortable room. Good breakfast selection. Having stayed in previous Best Western's this has been the best, would definitely return.

    5
    « Good location near tube and very comfortable room with Hotel friendly staffs »

    ???????????????????????????????????????? 20-25 ??????????????? ????????????????????????????????????????????????????????? Earl's court ?????????????????????????????????? ???? M&S Simply food, Pret a Manger, Subway ?????? Boots ?????????????????????? Heathrow ????????????????????????????? ??????????????????? 3 ???????????? Triple room 306 ?????? ???????????????????????? ???????????????? ???????????????????????????????????? ????????????? ???

    5
    « Excellent »

    This hotel was the best hotel in London that we have stayed in. it was very clean staff were very friendly. breakfast was really good value for money and it was in a very nice area close enough for you to walk to the museum and then through to the centre. would definitely stay here again and recommend to friends.

    4
    « Comfortable »

    We checked in extremely early & were impressed that our room was ready. The front desk staff were fantastic & very accommodating. We were given a free upgrade which is always nice when you're tired. Room was great, except the shower head being at shoulder level for someone that is 6feet tall. The bath was a wonderful addition!

    5
    « Good Value Hotel »

    A good value hotel conveniently located in a quiet area of Knightsbridge and close to the Earls Court tube station. Our room was clean and there was a good choice for breakfast. I would stay here again.

  • 5
    « Perfect »

    Everything you need for a couple of nights in London, it's clean and quite with lovely friendly staff and only around the corner from a tube stop. Breakfast is also very good with s good variety of food

    5
    « Great value hotel in perfect location »

    Perfect location in a quiet side street, just 2 or 3 minutes walk from Earls Court tube station. Very helpful, friendly staff looked after my bags before and after my stay. Comfy room with a bath. Room at the front overlooking a lovely little park. Free TV channels.

    4
    « A Bit Quirky, But Enjoyed Our Stay »

    The first thing that comes to mind when I think of this hotel, is all the doors! From the lobby to our hotel room, we had to go through 7 fire safety doors. Quite memorable, but a little exhausting. Our room was very small, but after making use of the armoire, we were able to fit comfortably. Our room had a large door that opened onto a shared balcony which I loved leaving open at night as it got a bit too heated in the room for our liking. The door had a chain, so we felt quite safe. The bathroom was decently sized, but the shower/tub is raised a bit so might be hard for elderly folk to get in and out. Toiletries were provided. The wifi system was a bit different. We stayed here three nights and had to pick up new wifi codes from the front desk everyday. The staff was always friendly so not a big deal. The location of the hotel is not too shabby, right near the Earls Court metro station and not too far from the Gloucester stop where we got on the Hop on/off bus. There was a nice little pub just on the corner of the street that served decent fish and chips. There was also a small food market, great for grabbing breakfast on the go, and also a drugstore where you can find all the essentials. Although by no means a fancy hotel, we still enjoyed ourselves and found the hotel to be quite cozy. When considering price + location on a budget, it's hard to beat.

    4
    « Hotel is good »

    very nice hotel, close to underground station To change the soundtrack for blind people that some people talk about : press the upper button on the right...the blue one i thought...you can turn it off :) subtitles can be turned off by sub button

 

Getting to the hotel ...

All directions
·From: Barkston Gardens. Take A3220, Earls Court Road. The BEST WESTERN Burns Hotel Kensington is located on left hand of square.