BEST WESTERN Plus Lockport Hotel,  Lockport

4.0/5  - based on 202 guest reviews.
515 S Transit Street, 14094-5911, Lockport, United States - See map
+1 716 434 6151 +1 716 434 5117

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
TripAdvisor Traveler Rating
based on 203 traveler reviews
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This BEST WESTERN PLUS Lockport Hotel is a part of Western NY's historic attractions, located just one mile from the Erie Canal Locks 34 and 35. Business guests as well as couples en route to Niagara Falls choose our Lockport hotel for its hospitality and convenience. Minutes from the Erie Canal boat ride & caves, short drive to the Lake Ontario shoreline fishing & mighty Niagara Falls. There's no better location for visitors who want fast commutes while on vacation or business travels. With an indoor heated swimming pool and a number of local businesses close by, guests can make the most of any trip. Our executive rooms offer a work area with free high-speed Internet, or head down to the business center to print out reports and plane tickets. Start the day's adventure with our complimentary breakfast before heading out. Taking on the Erie Canal Trail Way lures adventure seekers to the area as they start their bike ride along this historic trail to Albany NY and back. Hotel offers the opportunity to sleep, park, & bike. Leave your car with us while spending the week biking the towpath. Coming soon: a high adventure zip line over the canal. Whether you're here for a game at Anjo and Little League Baseball Fields, the Niagara County Fairgrounds or have business at Yahoo, Niagara County Courthouse, General Motors, or other business you deserve a Lockport hotel that puts your needs and comforts first. Located within walking distance to over a dozen sit-down or fast food restaurants, the BEST WESTERN PLUS Lockport Hotel offers a prime location to enjoy a great seafood, steak, Italian, or barbeque meal. Spacious rooms and pillow top mattresses make guests feel at home. Combined with competitive rates and the friendliest staff, guests come for the brand recognition but return for the top notch service and amenities. Every guest is treated like family here. Book your room at the BEST WESTERN PLUS Lockport Hotel today.

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Room 1

Guest reviews


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based on 203 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
91
Verygood
 
54
Medium
 
38
Poor
 
12
Horrible
 
8
Business Business 35
Couples Couples 45
Family Family 88
Friends getaway Friends getaway 14
Solo travel Solo travel 11
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Lockport Hotel,Lockport
  • 4
    « This is Your Place to Stay in Lockport, NY »

    My husband and I stayed at the Best Western Plus in Lockport, NY while attending a funeral in the area. The front desk staff was helpful, efficient, and made us feel welcome. The room was clean, and the bed very comfortable. I would have rated the hotel excellent but for a few minor glitches in that the tissue dispenser and the shower wash dispenser were empty, although these issues were quickly resolved by the exceptional front desk staff. If I ever stay at a Best Western Plus hotel again, I would bring my own shampoo and conditioner since the provided amenities were of poorer quality. Also, as senior citizens, we found the entrance to the hotel very difficult to find and navigate at night. The best part of our stay was the amazing breakfast. Although the hotel states that it has a continental breakfast, it is much more than that. There is a warm breakfast with some of the best food I have ever had at a free hotel breakfast. You have to try the pancake maker. Pancakes are made individually (very quickly) with your choice of syrup, whipped cream, blueberries as toppings. They are amazing. Yum, Yum, Yum. There were also omelets, sausage, potatoes as well as the usual pastries, toaster items, cereal, juice, yogurt, etc. We would stay at the Best Western Plus again just for the breakfast!

    5
    « Great experience!!! »

    Exceeded our expectations!!! The staff were pleasant and helpful. Neat, clean, and nicely decorated room plus a great breakfast in the morning. We will definitely come back if we visit the area again.

    4
    « Nice Property »

    Wanted a place to stay in Lockport as we had a tour at the Underground cave and along the Erie Canal Locks. This was perfect and we had enough points for a free stay. The room was bright and cheery, very comfortable bed. Nice shower. We enjoyed the breakfast and the staff were all very nice. I especially liked that there was a door separating the guest rooms from the lobby. Makes for a more quiet experience. I also liked that they had smaller carts for luggage like at the airport. Much easier to manage. Nearby Walmart and other shopping and fast food.

    5
    « Nice breakfast area »

    I like the breakfast area in this hotel because there are lots of tables around and very easy to get a seat, the breakfast items are good, and the hostess in the breakfast is very friendly and helpful. The rooms are clean, beds are comfortable, will consider to stay in this hotel if traveling around this area.

    3
    « Probably wouldn't stay again. »

    Stayed here with my husband and kids on our way to Niagara Falls. The woman who checked us in was pleasant. We stayed on the first floor. The hallways were quite dark. The room was a standard room, but not as clean as I would prefer. The bed was quite uncomfortable as well. My children were hoping to use the pool, but it was murky so we didn't chance it. Breakfast was fine.

    2
    « Disappointed »

    Having stayed at other Best Western properties with good experiences we choose this property because of its advertised value and close proximity to our destination, Niagara, Falls. We were not pleased with the stained carpet and lack of cleanliness ( vacuuming, unclean windows ) in the entryway and hallway to our 1st floor room, however the lobby was clean and staff courteous upon check in. Room cleanliness was poor and remained so even after reporting to the desk! We would not stay there again!

    2
    « Poor quality, poor booking, poor quality gym »

    Mismanagement is the biggest problem along with broken equipment in the gym and issues with billing. The staff at the entrance don't know what they're doing or the hotel manager. The cleaning staff are very nice, but they don't clean until 7pm when you're back in your room and want to rest. The front desk told me it's because they often quit... well then pay them more! They're the most important staff in my opinion when I'm staying in a hotel.

    4
    « very good »

    staff were great and room was comfortable.would stay again.location was a bit further than I would of liked but in the end it was fine.coffee was good and it was nice to receive a usa newspaper to read.clean property

    4
    « Best of what's available »

    We stayed 2 nights here for a wedding and a visit to Niagara Falls. Clean, decent breakfast (out of coffee both mornings though). TV remote broken..but didnt ask to be fixed. Quiet, clean room, good climate control. Would stay here again.

    4
    « Quick overnight stay »

    Stayed overnight after a quick trip to a couple of wineries on the lake. Room was very clean and also very quiet. Only thing wrong was shampoo dispenser in the shower was almost empty. Would come back again

  • 5
    « Even the Colonel agrees! »

    The General Manager, David, was so caring and understanding! Beverly, in the breakfast area, is a true credit to this facility. It shows in everything she does. She also makes all the table decor. So talented! We will definitely stay here again if we ever come back to this area! My husband, an Army Colonel even agrees and he is difficult to please!

    1
    « "Be careful and don't be tired when you get there" »

    We were exhausted when we arrived late at night driving there form Northern Kentucky. We were told that the price of one night stay would be about $80.00. Turns out we did not read what we signed. The bill was $116.00 before they added the NYS Room Tax which was $9.36 and the Bed tax was another $4.86 bringing the total to $131.03. When I spoke with the front desk person in the morning she showed me the paper that I had signed...$116.00. We though that the breakfast was to be open until about noon. We probably misunderstood. There was free wifi in the room. Our view was of a brick wall. Beware!

    3
    « Best Western Plus »

    Was an ok stay.But felt we paid more than what it was worth. Were told we had to pay for an excutive suite....and it was not any different than a regular room we normally pay around $100 for. We were told they were all booked up and that was all that was left but there were not hardly any cars in the parking lot.

    3
    « Be wary »

    First, let me say that I believe the "small things" are what pretty much makes or breaks a business. The big, obvious things are pretty easy to get right and to stay on top of, but the small things paint a much better picture of the quality of a business and the attitude of the owner and staff. I booked this hotel for our stay in Lockport because the nearby choices were few and the overall reviews were pretty good. My first red flag was when we arrived and my wife, a native of the area, recognized the hotel as being one that had changed hands several times over the years. The exterior, grounds, and common areas all appeared clean and kept up and we were greeted by a very nice young lady at the desk who checked us in. The issues began when we opened the hall door to our first floor room behind the front desk area and were greeted by a hospital-like odor and noticed the very poor and sloppy paint work on the door frames. When we entered our room, the odor was, again, not unpleasant but very hospital-like with another odd odor we couldn't identify, nothing we couldn't live with for a night. The room itself, at first glance, appeared clean and somewhat updated except for the closet which appeared to have been forgotten when the last update was done... door missing with a curtain for a replacement, chipped paint, rusty bar, cord for iron not stored, etc. We also discovered the lamps apparently had not been dusted for several months. It wasn't until the next morning that I discovered the coffee maker had apparently also not been cleaned in several months, if ever...thick mineral buildup in reservoir and the same, along with dried coffee stains, in the pod holder(see attached pictures). I accidentally discovered at least part of the reason the coffee maker wasn't cleaned, it was secured to the cabinet by a clamp holding the cord so the machine could not be taken to the sink for cleaning. Again, these are all small things but they add up and definitely give a very poor impression of the staff and management. We discovered that a Hampton Inn had opened the day we arrived and was $10.00 per night cheaper so we decided to go ahead and stay at the Best Western Plus for the first night but cancel our second night. I was told by the desk clerk that would not be a problem but they would have to go ahead and put the charge through for the second night and it would later drop off our credit card(made no sense but hotels tend to have some strange accounting policies sometimes). When we got back home from our trip, I discovered that they had not only charged my credit card, which was used for the booking but changed to another card upon check in and should not have been charged for anything, let alone for two nights, but had also charged my wife's credit card, the one we authorized at check in, for two nights. At the time of this review, we are waiting to see if the charges drop off my account before calling the hotel, but they still should never have been made in the first place, one more reason for you to be wary of booking with this hotel.

    4
    « Niagara Falls vacation »

    Stayed at this hotel two separate times during vacation. !st was excellent; very comfortable, nice clean room. 2nd stay was in a different room (probably older part of hotel) beds very comfortable but room could use a little tlc and the bath tub had no stopper.

    3
    « Bare Bones Hotel »

    This hotel had a good location. You could walk to places to eat. It was close to the canal rides. It was a basic hotel, nothing stood out as being outstanding. It could use more updating. The breakfast was average. Hotel staff friendly and helpful, person in charge of breakfast area had great interpersonal skills.

    4
    « Outstanding breakfast staff »

    I want to recognize Beverly, who provided breakfast. She was constantly alert to customer needs. As entered the dining area she immediately asked to fill my water bottle and offer coffee to an elderly woman. She was constantly on the run, always smiling and making friendly comments. She even tried to use Japanese words with some foreign clients. Cudos to Beverly

    2
    « No good »

    A dump! This hotel is very over priced and out dated. The walls are paper thin and the people in the next room were talking until 1:00 am when they then turned on the TV. I could hear everything they were saying. The room was small and dark and the bathroom was tiny. The faucet leaked like a shower, there were no extra blankets in the room, and the pillows were flat and old.

    5
    « Family Vacation »

    Staff was more than accomodating to make sure our stay was pleasant. Easy access to facility, Reasonable price, good breakfast, clean rooms, facilities and grounds. Plenty of dining choices in the area. Will be back!

    4
    « Friendly Staff »

    Staff were friendly and helpful. Breakfast was good for a hotel breakfast. Coffee was good. Hallways could've been swept. Bathroom was clean and updated. Bed was comfortable. They need real curtains to block the lamplight outside. Had trouble sleeping.

  • 3
    « Costly »

    Way overpriced for 1 night. While the room was adequate there was no ironing board. Ice machine was a task to find and hallway door was creaky and I could hear it every time someone entered or left the wing. Do yourself a favor and price shop. cost me 167.00 for the night and only stayed there because of wedding group discount which I have no idea actually existed. You could do better at a motel for a lot less.

    3
    « Not bad but not great »

    Spent two nights here and found the place to be "okay". It's an older building but well taken care of and it seems like they have done some renovations recently. The staff was friendly. The location is pretty good but it can be tricky turning out of the parking lot into the main road due to all the traffic at times. Our room was clean but I did notice a layer of dust on the head board of the bed. The bathroom was small and the shower curtain was falling apart. All in all this hotel was fine but you can tell they don't have much competition to make them try harder.

    5
    « Very Clean »

    Our room was clean and very nice & the staff was very professional . The breakfast was very good and had a lot of options to choose from . I would recommend this Hotel for anyone if you want to have a good experience and a great nights rest .

    1
    « By far the worst Best Western I ever stayed in. Never again »

    This hotel had a serious security issue causing me to leave in the middle of the night. I requested a refund because of the lack of security, was promised the same but received NOTHING. The lack of security is a serious problem. Even management knew security doors were being blocked open with things such as stone, beer cans littered the rear entrance area, beer cases where used as seats nothing was done. Not feeling safe of allowing who knows who to roam the halls I left the hotel. Never have I seen a Best Western with such conditions.

    5
    « Wonderful »

    The staff was very friendly and helpful. Breakfast was great! Apparently there was an issue with the pancake/waffle maker, but they had french toast sticks available, so the kids were still pleased ;) Perfect location!! Close enough to all the attractions we wanted to visit, but far enough away to enjoy peace and quiet.

    5
    « Best Place to stay in Lockport, NY »

    Clean accommodations! Comfortable beds and decent breakfast. Staff is great. Best hotel in area. Pool is wonderful. My family and friends stayed here to attend my son's wedding. Everyone had a wonderful stay at this Best Western Plus.

    4
    « Best Western Hotel Lockport NY »

    Best Western is the no. 1 hotel on Transit St, I have stayed at another hotel on Transit St. (not good) the other I checked in looked at the room, then checked out quickly. The atmosphere at Best Western is so pleasant

    5
    « Very happy! »

    My family and I traveled to Lockport, NY to visit Niagara Falls, New York. We were extremely pleased with the hotel and the services received. The breakfasts were fabulous. Be sure to check out the pancake machine! My daughter's vacation breakfast of choice were pancakes with whipped cream and chocolate chips! The pool was clean and stocked with towels. The check in and check out process was easy and those at the front desk were friendly. We had an issue with housekeeping leaving our door open one day. I immediately reported it to the front desk and then spoke with the GM when I checked out. The issue was taken care of immediately. The hotel is approx. 30 minutes to the Falls and very close to the Erie Canal! We enjoyed exploring the town of Lockport, as well.

    4
    « Noise »

    Staff and breakfast were wonderful, i.e., pleasant, helpful, always smiling. Was surprised by the sounds that penetrated the room. I know you can't control guests' noise, but this was normal conversations and foot traffic. We'd stay again, but I think I'd ask for a different room.

    3
    « Lockport getaway »

    My wife and I looked for a pleasant getaway to celebrate our 55th anniversary. Ideally this would be within a two hour drive. This hotel satisfied our needs with good restaurants and shopping within a reasonable distance.

  • 4
    « It's The Little Things »

    The wife and I stayed here 4 nights in a row as we had some things to take care of nearby. The hotel staff was outstanding. They were all friendly, helpful, and every single person who worked here would greet you if you passed in the hallway. Breakfast was the typical standard offerings that is typical of any chain hotel, so nothing special or surprising in that regard. I am deducting one star for the lack of upkeep for this hotel. It must be known that while there is a lot of upkeep that needs to be done, it had absolutely no negative outcome on our experience. I am noting it here on TripAdvisor simply because these reviews are generally seen by management. Although spotless and impeccably clean, out room was showing its wear and tear. There were paint chips taken out of furniture and the bottom edges of the doors of our room. Specifically the shower wall had mildew stains everywhere, and the shower curtain was ripped and torn in several places. Again, not a big deal to us, but somebody is bound to notice and make a big deal out of it. The hallway was another matter. There were scratches all down the walls as if Edward Scissorhands had been playing in the hallway. Also the carpet had small bits of garbage scattered all over the place. Again, no big deal to us, but it is worth noting. All things considered, I would stay here again if I were to be in the area.

    5
    « Elite Tours »

    I stayed at the hotel for five nites with a group of 54 people from Elite Tours. The staff and breakfast were great. They went out of their way to make sure our stay there was great. I will be returning in Aug with a large group from Elite Tours. I highly recommend this hotel I rate it as a 10 Joyce Smart Tour Guide for Elite Tours

    3
    « A little disappointed »

    Have been here before, not sure if its got better or just another room to stay in. Had a few issues that were taken care of, and they comped me one night with out me asking for an adjustment. Not too many choices in the area, so for now its still my choice to stay here.

    5
    « The Best Hotel to Stay when visiting Niagara Falla »

    Great Hotel with excellent staff! Wonderful breakfast and especially clean rooms. I felt like I was being spoilt by a great group of friends and family. This is a great place to stay being away from home when visiting Buffalo and the Niagara Falls. Excellent tourist stop if you are also visiting Canada.Totally recommend this hotel to everyone!

    5
    « Comfortable »

    This is our first stay in New York and to Niagara Falls.The hotel is very clean and the staff is very kind and helpful. The beds are comfortable and rooms are nice and clean. Internet and breakfast are good as well. I have no complaints at all and would stay here again.

    5
    « Excellent Hotel »

    Had a good trip and stay. We did not expected the excellent service we received. Will recommend the Hotel to our colleagues. This short notice reservation and everything was taken care of. We enjoyed out stay.

    5
    « Such service!! »

    We were in western NY for a family reunion and several of us stayed here. From check-in to check out, we were treated so well. The staff is terrific and very helpful, the rooms are clean and the overall atmosphere is very welcoming. There was a tour bus that visited as well during our stay, and the breakfast crew did a tremendous job keeping up with the constant clean up and refilling the chafing dishes. We will certainly return.

    5
    « Best hotel stay in 10 years! »

    the staff, and I will name them all: Dave Juan Joanne Theresa Tina Marissa Candy et al where so friendly and kind I nearly extended my stay, Don't get me started about breakfast!' In Los Angeles I rise at 11am for my day. I was at the buffet at 6am (3am my time) and it was full of variety and quality. Spent a lot of time in the indoor pool and it was amazing! The room (110) was so clean fresh and comfortable I hated to leave.The shampoo, conditioner, shower gel dispenser was awesome. I was here 4 days with part of my family. we had 6 rooms. I hate to leave but must return to a responsible like in Los ANgeles! is 6 starts out of the question?

    5
    « Great value and service »

    Great hotel located near Niagara Falls in the beautiful city of Lockport New York. David the manager takes very good care of the hotel and gives it a personal touch. The hotel is kept clean and fresh. I would give this one a three thumbs up. Since we have been running the conference center here for about six years now the new management took over about three years ago has really done amazing job nice pool and facilities

    1
    « DO NOT GO TO THIS HOTEL »

    Wanted to take the time to let everyone who is thinking about booking a room from the Best Western Plus hotel in Lockport, NY know that I checked into room 201 on Friday the 22nd and immediately got my son into the shower to turn around and see my 2 year old standing next to an open refrigerator with a HYPODERMIC NEEDLE filled with 5 cc's of God knows what. Upon further complaint I was reluctantly given my $86 dollars back and then told that the manager of the hotel had personally examined the room on March 27th and found nothing in it at all. Furthermore, he stated I was the only one to rent it out and without saying so, STRONGLY insinuated that maybe I had placed it there myself. Totally inappropriate treatment of a guest by not even attempting to apologize and then insinuating that I would make this up for fun, complete lack of compassion and understanding, and absolute lack of quality training if indeed the staff is not checking all areas of the room before re-renting it, or worse, going into the rooms sporadically to eat lunch and get high. Highly disappointed....

  • 3
    « very supportive »

    The reception team is very supportive. I appreciated the promptness to provide me a brush/ice scraper. I was not expecting snow and ice during my stay in Lockport, and the rent-a-car didn't provide it. Thanks

    5
    « Great stay at an affordable price! »

    The staff at Best Western Lockport were more than accommodating during my stay at their hotel. Also, their prices are hard to beat. I would definitely recommend this property to anyone who wants to stay at a hotel with superb amenities and customer service at an a great price.

    4
    « Best Western Plus Lockport Hotel »

    we stayed here for a couple of days and this hotel is lovely, clean, well-situated and everything you need is available .The staff is pleasant and helpful. I really enjoy to stay here and will be back next time and I will recommend this hotel to my friends .

    5
    « ?Great place to stay!? »

    Everything about this hotel was great! I couldn't have been more pleased with the service and the accommodations. Comfortable room, very clean, and most of all friendly and efficient staff that helped us to really enjoy our stay. The breakfast that was served each morning was very good. I would Definitely stay here again if I travel back to Lockport, NY. =)

    5
    « Best price & Great quality! »

    Best price in town! Had to stop by the area for a night, on my way travel to Canada. Honestly with this price, I wasn't expecting much more than a 3 star hotel, Check in and out are smooth, room are clean, beds are comfortable, great complementary breakfast, That's all I'm looking for! Had a great stay at Best Western Lockport!

    4
    « Nice people! Nice stay! »

    I have stayed at the property for my two days trips. it was impressed me that how nice their front desk lady is!!! when I got into the room which is in the back of hallway, it was quiet and clean. I enjoy the trip petty much.

    5
    « Great Hotel for the Money!! »

    We had to be up in the area Buffalo/Niagara Falls for a new business venture and we didn't want to spend a fortune so we chose this property. From the front desk to the breakfast and most comfortable bed, our stay there was exceptional. I would totally recommend to anyone looking for a great place to stay!!

    5
    « Very Nice Hotel »

    I booked this hotel for my groups.. All the guests loved this hotel . They told me that the hotel staffs are very nice and the room are clean ..Great breakfast for each morning...Highly recommend this hotel.

    5
    « Great Hotel & Great Location »

    The hotel is very clean, comfortable, in a great location and the staff was both nice and helpful to guests! The breakfast we plentiful, and that's not always the case! Best price hotel within a reasonable distance from the falls and other attractions.

    5
    « great place to stay »

    Conveniently located near the Niagara Falls and Eerie Canal attractions. Accommodations were good, and the people were wonderful. Breakfast was great with a good selection. I felt very comfortable here and enjoyed our visit. I would stay again!

  • 5
    « Superb hotel for the price »

    I wouldn't normally give this hotel a '5', because it is not a luxurious place. But for the price, it cannot be beat! I got my reservation on a common hotels website, and paid less than $80 for a really nice room that offered me everything I needed. Neat, clean, comfortable, and more. The breakfast buffet (which I did not use this time) is also more than enough, with a wide array of breakfast items to satisfy almost anyone. I did have a loud family nearby my room, but they didn't really bother me. They were only noisy around checkout time. I highly recommend this hotel, especially for the value and price.

    5
    « Best in the Area »

    When looking for a place to stay in the area, there were not a lot of options. This place is only a 3 star but staying here for 3 nights we realized that this hotel had 4 star service and a very good breakfast especialy for the price. Everything was also very clean. Check in and out was very easy and mentioning to my wife about getting a bottle of wine they offered an wine bottle opener. When we were getting read to leave the day Manager offered to print our boarding passes. When is the last time somebody did that? They had a variety of breakfast items and the attendant made sure everyone had everything they needed and took completed plates away! I guess this is what you would call above and beyond expectations. I highly reccomend this hotel.

    4
    « more than we hoped for »

    Visiting family in the area, we were hoping for something that would be clean and nice. This hotel was much more. Very clean, well maintained, and apparently recently updated. The staff was friendly. Breakfast was good, the usual choices, but in a bright and cheerful room and it was well stocked every time we were in there. The room was very clean and updated, with a desk area and a couple of chairs. The bed was, happily, comfortable. I would definitely recommend this hotel.

    4
    « Long Family Weekend »

    The Best Western Lockport is a very good option if you are staying in the Lockport, NY area. Rooms are clean and nice décor. Bathrooms a little out dated size of room is average. Very nice continental breakfast, nice pool area for kids. The price for the room was a good value after checking other options. I will stay again here if I am in the area.

    5
    « Extremely clean and reasonable prices. »

    Just a quick overnight stay, but super friendly staff and very clean rooms. The breakfast was quite good and not your usual toast and coffee. Eggs, Sausage, French Toast, Pancakes, Muffins, Bagels, Juice, Fruit. Great spread and the lovely lady that looks after the breakfast area is super nice. Indoor pool and gym as well. Would stay again for sure.

    3
    « NOISY »

    Nice enough in all regards except for lack of soundproofing between rooms. We were in town for a funeral and got little sleep due to...literally...all night partiers in next room. They were still going strong at 8 am!

    5
    « Hockey Tournament »

    Decor needs a little refreshing but a great/clean hotel. The staff (and there aren't many!) were so pleasant and did everything to make our stay pleasant. The breakfast was good and the woman (Beverly I think her name was) worked her butt off to keep it stocked and clean. We would come back again simply because of the great staff.

    5
    « Great option when visiting Lockport »

    We stayed here 6 nights November when visiting family over Thanksgiving. It's a great option for us and the standard of the hotel is good. The staff is so friendly and helpful. I can highly recommend it and we will definitely stay here next time we visit Lockport!

    5
    « Excellent stay »

    I stayed at this hotel as the sewing seminar I attended was located here. It was an excellent experience. Hotel staff was friendly and professional, and the hotel was very neat and clean. Breakfast each morning was an added plus. I will consider staying at a Best Western in the future.

    4
    « Weekend Break and Shopping Spree »

    Breakfast was great prepared by Beverlyjo who was looking after in this area (excellent job). The night FD was good and efficient. On the other hand, I was shocked to get a room with many grab bars plus a shower seat in the bathroom upon checked in. I immediately reported it and explained to the FD that this is very insulting as we're not handicapped and old. I did not ask for it/them prior to booking over the phone. I was about to cancel but the FD found a replacement, a better one. No idea whether the FD knew about the bathroom. I would give her the benefit of the doubt. Overall, the hotel is nice except that there's no sauna and hot tub to complement the swimming pool and fitness center. Other Bestwestern locations do.

  • 4
    « Good getaway experience »

    My wife and I stayed here for 2 nights(Nov 27 & 28th) and had a very good experience. The lobby reception area is very spacious and attractively decorated. Our room with 2 double beds was very comfortable. The beds were excellent and the linens and towels were very good. The bathroom is small but adequate. Nice to have a dispenser for gels and shampoo above the tub. The buffet breakfast offered a very good selection. We would definitely stay here again.

    4
    « All good, except for thin walls »

    Friendly staff, good beds/pillows/linens (holiday inn branded bedding :) ) and a better breakfast than the Hilton I had stayed at the night before. Rooms had been remodeled in the past (probably when still a HI), but design flaws of no soundproofing between rooms can be an issue for lighter sleepers. Basic noise can be heard from adjoining rooms (regular conversations, tv, taps/toilet).

    5
    « Clean, Comfortable, and Affordable »

    While passing through New York on my way to Canada, my fiance and I stopped at this particular Best Western to spend the night. We've stayed in other Best Western hotels in and around the area, but this particular location definitely exceeded our expectations. For one thing, the hotel is visibly quite new. The furniture in the lobby and breakfast areas is in excellent condition and the carpet is clean throughout. The room itself (a King-sized bed in the "executive wing") was generously sized and was in immaculate condition. My one complaint is that the 40" TV was a bit of a waste given the fact that the hotel did not seem to have an HD signal. Despite my initial concern that this hotel appeared to be situated among strip mall after strip mall, I was pleasantly surprised to find out that downtown Lockport is a mere mile and a half away. When we drove into town for dinner, the drive only took about 5 minutes. The complimentary breakfast is about the same that you can expect from other hotels in this price range (pastries, overcooked eggs, etc.) with one notable exception. This particular location features a one-touch pancake machine! You read that correctly, if you want a pancake for breakfast, all you have to do is press a button! Sure, the pancake comes out a little flat and rubbery, but it's still pretty cool. I haven't stayed at any other hotel in Lockport, but given my first impression, I'll certainly stay here again the next time I find myself back in town.

    4
    « Very Good for the Price »

    Got a good deal on a King bed room by calling the hotel directly. Stayed 2 weekend nights. We arrived at 6pm on a Friday...the girl at the desk seemed to think our room was not ready...quite upsetting after an hour drive...and a parking lot with only a handful of cars!! Lobby was beautiful. Our room was very tiny. Bed comfortable. Linens very nice. Thick towels. Room and linens smelled very nice. Nice sized tv. Heating/AC very efficient. No plug for bath tub...disappointed I could not soak in the tub. Breakfast was pleasant...and free. All and all a nice place...will use this facility again if we get another great price!!!

    4
    « Best hotel in Lockport »

    Even with a noise issue, this was the best hotel to stay at in Lockport. The staff was very helpful and friendly. Niagara Falls is about 1/2 hour away, there are wineries close by, the Erie Canal is close and a great ice cream shop, Lake Effect Ice Cream, is to die for.

    5
    « Excellent location, Clean, Nice Breakfast and Friendly Staff »

    We had to be in town for a few days for a family emergency. This hotel was affordable and clean! The only complaint was there are no microwaves in the rooms. Other than that....it was perfect for our needs! The breakfast in the lobby was well above average for this type of hotel. The staff was super friendly and accommodating. The location is on the main street of Lockport. Easy access to restaurants and hospitals. We will definitely staff here again!

    1
    « crooks »

    watch out my fellow field service engineers they will hit your cc with taxes and cleaning fee the hotel was not clean exterior interior was ok but dated room was terrible smelled had to request sheets the ones on the bed were stained the carpet in rooms is worn out i did not feel my vehicle was safe and the hallway smoke alarms were going off every 15 minutes through out the hotel

    3
    « Best Western Plus, Lockport, NY »

    We used this hotel for a visit with family nearby. The hotel was clean and employees friendly. They had us on second floor, upon arrival I asked for first floor and they made it possible. At four in five in the morning, check out was a little slow. Only bad thing I can really say about this hotel is, that you can hear the neighbors when they get a little carried away.

    4
    « Lockport NY »

    Nice hotel. People are very accommodating. The hot breakfast is good with plenty of table space. Like the pancake maker and the lady in charge of breakfast. Very warm, lovely lady! The rooms are clean and spacious but a bit dated. Stayed 2 nights. Would stay again.

    5
    « Clean room, friendly service, & awesome breakfast. »

    Great value. Loved the king bed and the bathroom was very nice. Was in town for a wedding and the other hotels didn't serve breakfast so that's why we picked here. Well worth the extra few dollars. Breakfast was excellent and the breakfast attendant lady was very energetic, even at 6am!

  • 5
    « Worth every penny! »

    This was a three night stay and we couldn't have been more pleased with the service and the accommodations. Comfortable room, very clean, and a friendly and efficient staff helped us to really enjoy our stay and not worry about anything. The breakfast that was served each morning was well stocked, and offered in a very clean breakfast room. There was even plenty of USA Today newspapers to go around! Definitely will stay here again.

    5
    « Good size rooms »

    We only stayed here one night on the ways to Niagara Falls which isn't far from there is you wanted to use Lockport as a base. The rooms were a goodsize and bathroom too. Desk, drawers iron etc all provided. Furniture dark. Rooms were quiet. We had a downstairs rooms easy accessible from a carpark around the side instead of having to walk through the lobby. A good size indoor poor and fitness centre walking up the hall to the breakfast room. Good hot coffee to drink there or take away, juices, toast, pancakes, cereals, eggs and sausage. Topped up regularly. Plenty of tables

    5
    « Top class property, comfortable, clean, good value »

    This hotel has everything you could want, an indoor pool, a fitness room, good sized rooms, very clean, and close to all local attractions. Has plenty of parking and you can walk to a couple of restaurants. There is a shopping mall just down the road where you can get supplies. As a bonus Lockport is only about 30minutes from Niagara and the falls and about the same to Fort Niagara.

    4
    « Great Location to Visit! »

    Lockport has a lot to offer and this hotel is a good location to visit. Facilities are a bit dated, but there is a great gym room & pool. Staff are friendly and helpful. Breakfast is included but stick to the basics! Pass on the powered eggs and so so sausage. Rooms are clean, but decor needs upgrading! TV & wifi work just fine.

    5
    « Very Clean Hotel »

    A great place to stay and very clean too. Front desk was very helpful in helping us find a place to eat nearby. The pool was a small but was nice. Beds were very comfortable too. Breakfast had plenty of choices and was very good.

 

Getting to the hotel ...

All directions
·From: Buffalo and West. I-590 to I-990 to the Expressway's end. Turn left onto New York State Route 263 to I-78 North and turn left. Approximately four miles on the left side of the street, just after ALDI's food store, will be the BEST WESTERN PLUS Lockport Hotel. ·From: Rochester and East. Take I-90 to Exit 49 for Depew and Lockport. Turn left onto I-78 North to Lockport. Continue for 14 miles and the BEST WESTERN PLUS Lockport Hotel will be on the left side of the street, just after ALDI's food store.