BEST WESTERN Hotel Hallmark Liverpool Feathers,  Liverpool

3.5/5  - based on 994 guest reviews.
117 - 125 Mount Pleasant, L3 5TF, Liverpool, Great Britain - See map
+44 1517 0996 55 +44 1517 0938 38

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Safe deposit box
    Safe deposit box
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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In the Fab Fours home city of Liverpool, BEST WESTERN Hallmark Liverpool Feathers stands as one of the best-located hotels in the UK. Close to shops, art galleries, sports venues and countless bars & restaurants (including our own delightful eateries!). Tour accommodation will provide the perfect base for business breaks and family getaways. Tourist attractions such as the Tate Modern, Maritime Museum and the Beatles Story are within one mile of the hotel, while business guests and couples alike will enjoy close proximity to Liverpool Ones shopping opportunities and city centre hot spots. Meetings, weddings and family events are all welcome here, and our smiley staff will make sure you have everything you need at all times!

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Room 1

Guest reviews


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based on 999 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
193
Verygood
 
291
Medium
 
227
Poor
 
166
Horrible
 
122
Business Business 185
Couples Couples 343
Family Family 121
Friends getaway Friends getaway 179
Solo travel Solo travel 71
Cleanliness
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Service
Sleep Quality
Value
BEST WESTERN Hallmark Liverpool Feathers,Liverpool
  • 4
    « Quirky hotel in good location »

    Stayed here for 2 nights in late November. The good points: - Breakfast was excellent - Staff are warm, friendly and helpful - Excellent location to Liverpool City Centre (walkable, about 6 minutes), 2 minutes from infamous Hope Street which has theatres and trendy restaurants - Our room was good, particularly the bathroom, nice view - Secure car park onsite (round the back of the hotel), charged £10 for 24 hours - Décor nice, bit quirky The not-so-good: - Expensive (we paid £170 a night) - Confusing layout, the hotel is 'themed' so we were in the Nautical section but we weren't shown to our room so got lost twice. The bar/restaurant is downstairs (basement area) and is a bit small. Bar didn't seem to be open during the day. - Lots of stairs! Definitely not suitable for those who struggle / need aids - I didn't see a lift Overall I enjoyed our stay at the Feathers, it was convenient for our needs. Shame it was a bit pricy!

    2
    « Disappointed »

    Don't bother we stayed 2 nights don't know how we managed , the bathroom was awful dingy dirty the cleaner needs glasses never seen as much dust they need to pull chair out and see the dust awful sorry it was such a shame because all the staff were really nice.

    2
    « My goodness me! »

    We were part of a tour group of 33 people. Our room it seems was the best and it was poor to average. I would hate to be trapped there during a fire emergency as it would be nigh on impossible to escape due to the narrow passageways, fire exit doors opening the wrong way and confusing layout. Back to our room. The bedroom had reasonable space and the bed was comfy with good pillows. The bathroom was nearly as big as the bedroom but most of the space was wasted. The breakfast room(s) were another maze but the breakfast substantial. Would look elsewhere next time

    3
    « Close to City and Philharmonic »

    Originally searched through Trip Advisor for a hotel for a van Morrison concert in Liverpool, gradually we were passed to Hotels.com, then to another provider. Our first choice for a stopover for the concert was the Hope Street Hotel, but with no rooms available for our chosen night, we were redirected to the Feathers Hotel, just around the corner. Originally a Best Western Hotel, and familiar to us from our trades union meetings days of the seventies, we hoped things had improved since then. Still pleasant enough from the outside this hotel is now under new ownership, Hallmark (I don't know if it is the card people). We have always been wary of hotels that encompass a number of Victorian buildings in their expansion, knowing that they ramble a bit and standards, and room qualities vary across the ownership, as do the availability of lifts. However, it was only for one night and it was pouring down with rain, so we were not too bothered. Reception was very efficient but allocation of a room was slightly brief with the receptionist pointing us vaguely in the direction of Room 10 in the University Wing (?). We climbed 3 flights of stairs (not good for pensioners, an artificial knee and a suitcase each) only to find a room full of boxes. My wife descended 3 floors to ask the receptionist whether he could provide the tools to make up the bed and furniture, literally. With all due respect, the receptionist redirected us to a "superior" room 1 on the ground floor. Adequate enough, we decided to accept, although it was a crush to slide between one side of the bed and a hot radiator. We spent a pleasant night at both concert and hotel, although we were the only ones in the hotel bar on our return. Morning brought breakfast in the basement. At an additional cost of £10 pounds each, it did not come up to the standards of many of the cafes further down the road, who sold breakfasts at half the price. This part of Liverpool is not short of cafes and restaurants. Had the concert that we had attended, not been as good as it was, our trip to Liverpool would have been a sad affair, but it was an excellent concert, and I can't knock the hotel for its simple comfort and efficiency in dealing with our initial problem. It's unlikely that we will return to the Feathers because, in our previous experiences, we have never been able to trust the hotels of this type to provide us with an open and honest display of their provisions. Not just in Liverpool have we been stuffed into a garrett or found ouselves lost in a labrynth of corridors, this type of hotel seems reluctant to expose themselves to reality and reveal to the client the type of room they are about to be offered. My advice is to question the reception or, like in Europe, ask to see the room before you settle. Many of these hotels can be a place of dreams!

    5
    « Few days in Liverpool »

    We stayed here for two nights with breakfast. Room was well decorated complementary tea & coffee in room plus hair dryer no telephone in room tho. Towels supplied plus a few toiletries. Room had a good size tv too. Breakfast was cereals plus a cooked full english if you wished all help yourself style. Tea & coffee to the table too. The bar was responsible priced only had the one as was down in the breakfast room/ bar down the stairs by reception. Limited parking is available round the back of hotel price was £10 per day which was closed by a roller door controlled by reception. The hotel is about a 10/15 slow walk to the main shops & the famously cavern club . Was about 30 min walk to albert dock too. Would definitely stay here again as staff were very friendly & welcoming. Thanks p.wootton.

    2
    « NOT GOOD POOR ROOMS WOULD NOT BE RETURNING »

    The room was small and shabby. Kept awake all night by people walking up and down the corridor and people above us the floor boards was squeaky and bouncy.The car park was badly run and poorly advertised and badly pointed by reception staff especially for £10 a night. You could hear people having showers at 6AM in the morning and our taps was dripping all night. Worst night sleep ever. Would never return ever.

    3
    « Mid range overnight stay »

    We had a double room I wondered if you were allocated on how much you paid and as it was a groupon discounted offer I thought I got what I paid for the car park was an unexpected £10.00 extra the staff on arrival could not do enough for us and nothing was too much trouble although they booked us a taxi using Alpha cabs to take us to the cavern club and he had no idea where it was so dropped us at another venue and told us it was correct so one to miss. The bar shut before 11pm so not able to have a drink before bed although tea and coffee facilities available in the room. The next morning we located breakfast not enough staff one girl showing people to their tables delivering tea and coffee. The buffet was poorly rotated the bacon had been there a long time very hard. Felt like I was always requesting somthing it would have been better if tea and coffee was availble to pour yourself giving the young girl more time to see to the buffet and clear the tables,poor service really and cold breakfast just those little things make the difference`will not return

    3
    « Lovely spacious room and bathroom but could be better »

    We stayed in the Executive Double room. The mixed reviews made me nervous but perhaps we were given one of the better rooms as I was quite impressed as soon as I walked in. It was very spacious and I liked the separation between the bedroom and bathroom. The decor in the bedroom was too dark and dated, though some may like this sort of style. The bed was huge and comfortable. The bathroom looked nice and seemed brand new, however yellow coloured water with bits in it came out of our bath taps so we didn't use the bath/shower. There was no remote control for the TV and the radiator suddenly stopped working. We reported the radiator, which started working properly again but didn't report the other issues, mainly because we weren't there for very long. We were out most of the time, came in very late at night and went straight to sleep and checked out early in the morning. If we had to spend more time in here then we would've definitely reported the other issues. But for the comfort of future guests, I hope the hotel will fix its plumbing (I think this issue was mentioned in another review), to make sure there is a remote control there, and to brighten up the room a bit with some colour and contemporary furnishing. Other than that, the hotel isn't bad and the location is great.

    5
    « Great hotel and excellent staff »

    Stayed here for a 2 night groupon break for my birthday with my husband was well worth the money room was clean breakfast was lovely and the staff were very pleasant would definitely go back and was very central for everything

    2
    « Not very good management, poor customer complaints responses »

    Had a room over car park where builders started hotel repairs started at 7am banging in rooms close to mine. Then saw my car parked next to them working my car was moved by staff to this spot. It was scratched I told staff who told me they would tell manager and get in touch after I had left. I have phoned eight times with no reply. It is the only hotel I have had to leave car keys were staff have cart blanch to do what they like.

  • 4
    « Fab few days... »

    We stayed at the Feathers after a booking on Groupon, the Hotel was well established but overall a lovely place to stay. We were upgraded to a suite after an incident with a broken bed, and the staff couldn't be more helpful and friendly. The room was spacious but could have done with a few minor retouches and updates. The cooked breakfast was a tad on the cool side but enjoyable non the less. We would return to this hotel as it is perfect for a short stay in the centre of Liverpool at a low cost.

    2
    « Feels like staying in your grandmother's spare room »

    Corridoors cramped. Bedrooms ancient and cramped. Furniture hasn't been updated in decades. Plumbing that takes 5 mins to get wam. Insufficient plugs. Tired carpets and decor. A hotel that is mostly out the 1960s. Breakfast adequate, coffee poor. Stay here if you enjoy a retro time warp.

    2
    « Reception smiled throughout our ordeal! »

    My friend and I booked this hotel to do some shopping, it was in a great location and looked very appealing on the Web. Impressive reception area, very smiley girl behind the desk. We were give. Our room and to our shock it was a Double!!!! So I went back to reception and asked to have a twin, none available I was told but they would send someone to separate the beds. So we sat in reception and waited and waited and waited. Finally I asked if it had been changed yet, or yes I was told. We went back to our room as my friend needed the bathroom, to find the toilet didn't flush. I went all the way back down and let the smiley receptionist know, she smiled and said she would send someone. A young lad arrived and said he didn't know anything about toilets!!...my reply was neither do we, but I do know we need a working one. He went to find if we could move. After a while he came back and moved us to another room, ANOTHER DOUBLE. So I asked if this could be made into a twin. We had to vacate for over an hour and when I asked smiley receptionist if it had been changed I was told yes. We went to the room and it was far from ready. The young lad was fighting with the duvet. After 15 mins of watching this guy struggle , I couldn't bare it any more and I suggested we make the beds up. So we both made our beds and sat down to finally relax. When initialed the 10 ft window, which had to be propped open with a piece of wood, was floor to ceiling in single glazed glass. Anyone could trip and go straight through it. We got ready to go out and I turned on the cold tap to find it was so loose and basically propped up in the sink fixture. Not once was an apology of sincerity given, or a little softner offered. Nothing. Because of the single glazed window the noise was horrendous being on a busy main road. So we decided to abandon our trip and left at 7.15am to come home, having neither of us having slept. Disgusted!

    3
    « Birthday days »

    Ordered a executive room, got there and got put in a tiny room, too hot, window wouldn't open. Complained and got moved. Breakfast wasn't the best, people were very friendly did enjoy stay! Maybe wouldn't go back though

    4
    « Not too bad actually »

    I stayed here for one night recently. The hotel is well situated for pretty much everything in the centre of Liverpool and I had no difficulty in finding it even in the dark. The rooms are warm, beds comfortable and well equipt. The Breakfast was spot on and the staff were very friendly and professional. The only downsides which I am being pretty picky about was the creaking floors - I could here pretty much every foot step being made in the room above me and the rooms décor, in particular the bathroom is a bit dated and in need of modernizing. To be honest though I got this room at a pretty good price. I would definitely consider returning here the next time I am in Liverpool.

    5
    « Great day »

    My partner and I where with another couple, hotel was great staff helpful & breakfast was very good, would stay again, car park was good not the best but good. Room was clean & to a high standard, good on price too??

    3
    « Thin walls »

    Stayed room 48, executive single but v tiny room. Highest floor, no lift. V creeky floors and thin walls, so can be q noisy. V narrow corridors.. narrowest I've walked ever. Shower was erratic. Either too hot or cold. Nice bed w 4 pillows though. Enough towels but no towel rail. Reception service was ok. But room not ready at 3pm. Free drink at bar if opt out housekeeping which i intended anw cos I didnt want disruption. Ran out of cooked bfast on Sat! Took forever to refill buffet, i gave up waiting. All of us were standing around waiting. Some cups and spoons were dirty. Disappointing overall but gd location for me as near the uni.

    1
    « Well Below Par »

    Stayed here for two nights on business recently. Booked an "Executive" single room, at an average cost of over £100 per night. Arrived to check-in at around 10.30pm to check-in. Took longer than expected due to guest in front trying to re-book his room through a website to save money. I then had to step aside whilst another guest appeared in reception in a drunken state to ask for help as he kept getting lost trying to find his room. The room was on the fourth floor, no lift (contrary to listing on Hotels.com), corridors are worn, dark, scruffy and very narrow - Couldn't open the door fully on my room as it hit the bed. Linen and mattress were worn out and poor quality. Soundproofing was awful, giving the feeling that the rooms had been crammed in with only basic walls in between them. The shower cubicle was small, with only a dated, domestic electric shower system that couldn't hold pressure or temperature when in use. The toiletries were of the absolute lowest quality - below the standards of even the most basic budget hotel chains nowadays. Breakfast buffet was basic, pricing comparable with other 3-star venues (this was the only thing here that probably did compare to 3-star). Even at half the price I paid, I don't think this hotel would not offer value for money. I've stayed with Best Western hotels before , but wasn't aware of Hallmark Hotels. Based on this experience, I won't be using either brand in future.

    1
    « I wish I hadn't stayed here »

    As a regular visitor to Liverpool we decided to stay in the Feathers hotel as we had passed it many times and it looked nice outside. The location is only 5 minutes to the city centre as well. I wish we hadn't. I stayed here last weekend for 2 nights. I booked a room with three single beds on Expedia for 3 adults. When I checked in I asked if I could park the car in the car park. The woman on reception said that she thought the car park was full however, she then checked and said there were spaces. She advised us that we had to pay £10 per night to park and had to hand over our car keys in case they needed to move our car. We were told that our room was number 65 which was on the top floor. We were aware there was no lift there as it is a listed building but having walked up 70 stairs dragging up a suitcase it was just the start of our problems. When we got to the room there was only a double bed and a chair not the 3 single beds we had requested. Down the 70 steps to reception to be told we should go wait in our room- which we did. A few minutes later a man from housekeeping came to our room to say he was going to make up the chair. However, we said that it was not suitable for an adult to sleep on. Down again 70 steps to reception to complain that either a proper bed should be provided or we should be moved to another room with the three single beds that we booked. The woman on reception said that the hotel was fully booked and that the room was a family room therefore the chair would be made into a bed. Despite protesting that the chair was not suitable for an adult and only a child she said that was what was going to be done. She said the double bed could be split into two singles which would be done. She told me to advise reception when we are going out so that they could come up to the room and make the bed. When we went out we advised reception of this effect so they could make up the bed. When we came back we found a put you up bed was made up rather than the chair which we thought was far better but still unacceptable as we had paid for 3 single beds. As for splitting the double bed into singles forget that. We didn't bother to complain about this as it required going up and down 140 steps to probably be fobbed off anyway. The room was quite big which was good but there were a number of things which I felt were below par for what they say is a three star hotel. Firstly, as the room purports to be for three people there was little storage space to hang up clothes. There was only one lamp in the room which you could put on if you didn't want the big overhead lights. The switch for this was behind the bed and required moving the bed to turn it on and off. We also found a mug which had been used but not washed in our room. The room was also incredibly hot despite no heating. The TV was good though with many channels. The next morning we had a shower to find the pressure was quite unsatisfactory as it was an electric shower. The water took a long time to get hot and then when it eventually got hot it was scolding. In our opinion it was also dangerous getting in and out of the bath as there was no proper mat or any bars to hold onto. For the 2 days we could smell bacon being cooked for breakfast in our bathroom which was obviously coming from downstairs. At first the smell was quite pleasant but after a few hours of food smells it smelt quite sickly as the smell had wafted into the bedroom despite having to have the window open all the time because of the heat. We went out for the day and when we returned having climbed 70 steps we found our card did not work. I am well aware that cards can often stop working if they are near electronic devices but I made sure the card was not so there was obviously something wrong with it. Again another 70 stairs to reception where the man sorted it for us. Up another 70 stairs and we found our room was not serviced. We did not put any sign out to say we did not want it to be cleaned. So why wasn't it done. In the whole time of staying there we saw only one man who worked in housekeeping who seemed nice but overworked. So my guess is that they are short staffed or saving money on cleaning staff which I think is more than likely. We did not eat breakfast as we felt that considering the standard of accommodation and attitude of staff we did not feel like giving them anymore business. I would recommend having breakfast in one of the cafes or pubs nearby where it is half the price. Positives: Secure parking, good TV, coffee and tea making facilities, good location and good Wi-Fi as well as the ability to get fit with all the stairs Would I stay here again? NO I have stayed in other hotels in Liverpool which merit the 3 star rating but I feel the Feathers only merits a one star.

    5
    « Nice hotel »

    This is a nice and friendly hotel locateded near city centre. Recommended for families, good breakfast for a British hotel. Nice and clean room with all you need. Noisy outside If you get a room with streetwiev.

  • 1
    « Well below par »

    Stayed for two nights when working in the area over a weekend. Had booked an "Executive Single" through Hotels.com at a cost of £213 for two days. Check-in took a while as an inebriated guest who didn't want to wait his turn in the queue demanded help from reception as he couldn't remember where his room was! Other guests had appeared in reception too, seeking bar service (think the reception staff were covering both areas). The upper level hallways were narrow, dingy and scruffy (marked wallpaper etc), and the soundproofing was extremely poor. The communal areas had the feel of a hostel, rather than hotel. My room on the fourth floor (no lift, though the listing on hotels.com says there is) was tiny. The door wouldn't open fully as the single bed got in the way, the mattress & bedding were old & dated, the toiletries in the bathroom were the lowest quality cash & carry items - below the standards of even the cheapest budget hotel chains. The shower in the bathroom was a dated domestic model, and couldn't maintain temperature or water pressure. Was also told the hotel car park was full. A staff member then checked and advised that there was indeed parking available (quite a lot of spaces actually). Breakfast staff were friendly and professional, and the buffet style breakfast was fair in quality & price for a 3-star property. Reception staff were pleasant too, and apologised when I mentioned my concerns at check-out. Based on this experience, I wouldn't use Best Western or Hallmark Hotels in future.

    4
    « Well located cost effectived if dated hotel »

    Booked through booking.com, this hotel provided a good nights rest,. There is no on site restaurant but there are plenty close by. The décor is dated but does not detract from the good service. Good hotel to consider if a modern hotel is not a prerequisite

    1
    « will never go back again »

    We visited Liverpool for work and stayed at the hotel for 6 nights. We heard the loud noise outside every night but we simply ignored, because we would not change hotel anyway as we paid all the money when the time checkedin. It's creepy that there is no other hotels/ restaurants/ bars close by, and the restaurant in the hotel closes at 12:00 am, but we still heard the loud noise coming from downstairs and outside in the midnight, every midnight. The hotel is located on a very quiet street, most buildings are empty. We seldom saw people walking on the street during day time, not to mention at night. The most terrify thing is that in the second last night, we both woke up by the loud noise outside and the high volume of sound from the TV which turned on automatically in the middle of the night. The next day when we went back to our room, we tried to switch on the lights as usual, but the toilet light kept flashing and changing colour of yellow and white. It is a really scaring experience and I will never go back again in my life.

    2
    « Disappointing »

    The room was small, tatty and noisy. The window did not open and the sash cord was broken. The room was extremely hot, even though the radiator was off; so there was no way of cooling the room down. One day of our four day stay, one of our large bath towels smelt, even though it was supposedly clean. The staff were always friendly and helpful on the whole.

    3
    « Small room with evertyhing you need for 1 night. »

    Picked this hotel because it is beside my office. Room was small but had everything I needed for 1 nights stay. It was at the back of the hotel on one of the top floors so very quiet. There is no lift for the side of the hotel I was staying on so that might be something to consider when booking the hotel. The one big minus was that the shower wasn't working and the water was freezing. I was in room 48.

    3
    « Friendly staff but very small rooms. »

    Checked in for one night as I've done in the past whilst on business in Liverpool. As a rewards customer I'm normally offered an excellent room upgrade and now and again a free breakfast, however, on this occasion, no such luck. The room was clean but extremely small with the smallest bathroom I've ever seen. Not a room I could worked in so went to a local coffee shop to work. All in all, a little disappointed and may consider another hotel in the future.

    3
    « Bestwestern Liverpool »

    When we arrived the reception area was full with a group booking so we waited for the area to clear then when we checked in our room was not ready so we tried getting a complimentary tea from the reception area but there was no hot water.We were then told we had to pay ten pounds for the hotel car park which we was not happy about then we were told there was no evening meal service also the advertised sports service on tv was not available so overall we were disappointed with the hotel.

    1
    « Don't stay here! »

    Awful room ,pokey ,smells ,carpets terrible dingy not good at all overall awful value for money at 140.00 for a double room no breakfast would say that the cost should have been no more than 65 per. Gift for the room absolute ripoff

    2
    « Well below par ?? »

    Despite the best efforts of the staff this hotel is well past its sell-by date. Our room was incredibly cramped and tired and everything, from the floor to the bed, creaked! We were surprised to see a used towel hanging on the back of the bathroon door! Set on a busy road, the single glazed windows did nothing to dampen the traffic noise from and yelling from revellers outside, making sleep nearly impossible. This was made worse by doors from adjoining rooms banging into the wee hours - soft closure fittings maybe? All in all it was definitely not worth the £214 for two nights (there was an unnecessary £10 per night carpark charge too!). Liverpool, on the other hand, is a fantastic place for a weekend break.

    3
    « Two day visit »

    Hotel was average. The room we had was well decorated modern and comfortable however it was on the road and you can here the traffic however this didn't bother us. Parts of the hotel are a bit dated and the weekend we stayed was extremely busy. They where still clearing up when we where leaving.Room was very warm you can request a fan from reception. Breakfast was good buffet had good choice. Location good. Have stayed in other Hallmarks which where 3 star which where better than the feathers. Would i stay again ?? Not sure felt it was over priced.

  • 4
    « Gig at Mountford university »

    Excellent location, easy to get into the city centre too. Staff excellent, helpful and welcoming. Room was really comfortable, well appointed and value for money. The window was opaque but It was a basement room so wouldn't be much of a view anyway! Breakfast was definitely worth it.

    2
    « What a disappointment. »

    This hotel was booked based on the fact that we had stayed at The Feathers Hotel in Preston on previous occasions expecting this to be of a similar standard. What a disappointment. We checked in to our previously booked Double Room for a 2 night stay. I asked on check in had we been lucky enough to be upgraded courtesy of our Best Western Loyalty Card and was told yes. We were then directed down a flight of stairs to get up to our room on the 5th floor. Fortunately a kindly cleaning lady intercepted us saying no come this way it's much easier. We struggled up 5 flights of extremely narrow stairs with our luggage, only to open the door to, what must be, the smallest hotel room we've ever seen if this was an upgrade I don't want to see what we were originally booked in. It had two small twin beds with just enough room to squeeze between the bottom of the beds and the wall. My husband is 6'4? and only had 2 or 3 inches of clearance between his head and the ceiling. We telephoned reception to say this was not what we had booked they said they would ring us back, no phone call so we had to haul our luggage back down 5 flights of stairs. The room we were given was on the 4th floor so hauled our luggage back up 4 flights of stairs. This room was fine apart from there was only a very fine spray of water coming from the over bath shower. The only window in the room had an opaque film applied so it was impossible to see outside?? A lady asked at Reception if a bus timetable was available and was told no. We would have thought this would have been readily available as it was about half an hour walk down to the waterfront. Over all very disappointing.

    3
    « Just bearable! »

    Visit was made bearable by generally lovely staff, the ideal location and good wifi. The downsides were - room on 6th floor and no lift, key cards not working from one day to the next (when you're on the 6th floor this is particularly irritating), hot pokey room which was noisy due to traffic outside and ill-fitting windows, someone had used my bathroom before me - staff maybe? - it wasn't filthy but had clearly been used, bathmat wet and coffee mug ring on sink, hospitality tray not replenished until final day, no ice in the bar two days in a row.

    4
    « Lovely location »

    Visited with my husband. Room was lovely, little small. Staff were nice and friendly. However, there was two fire alarms at 5 in the morning. I know it's not their fault and the staff weren't apologetic. But lovely location, not far from Liverpool town

    2
    « Very bad experience »

    I have stayed at this hotel on two previous occasions with no problem at all. That was the reason I booked to stay again in order to take our daughter to the University of Liverpool to start her degree course. Experience should have been good but it was not. We arrived lunch time on Friday. Room was not available, fair enough, so spent the afternoon around the city centre. Returned about tea time and went to our family room, to freshen up before going out for evening meal. Problem starts...shower was one of those electric things. Must have spent about 30 mins trying to get the water temperature right. No success. It was either scalding hot or cold. Water pressure was low and the thing had been put on the wall in such a position, which meant you had to huddle in a corner to get wet. Totally unfit for purpose. Complained about it, but the staff were too busy with a wedding reception. Said some one would come and look at it! but no one came. Next morning was the same could not get it to a reasonable temperature, so mentioned it at reception as we went out. Promised someone would look at it. Of course, no one did and again they were too busy to be interested because of another wedding reception they were holding. Actually had a bath on that occasion, but not the same as a shower, plus the fact I had paid quite a lot for the room for the weekend and expected everything to be in good order. Anyway, the shower never was looked at, staff not interested at all. To make things worse there was no bar facility available for the other guests to relax and have a drink, because of the two wedding receptions. Again paid for a service that was not given. No other bar facility for other guests made available. Also worth mentioning that on arrival I paid to park my car at the rear of the hotel in a secure compound. During our stay we went out in the car, and on our return my wife was told that the car park was full and we would have to park our vehicle on the main road outside the hotel, overnight. After experiencing the anger of my wife, they reluctantly found a space in the car park. All in all what should have been a nice experience, given the reason we were there, turned out to be a terrible experience. If you book this hotel, avoid Room 65, make sure the room has a shower that is fit for purpose, and make sure there are no wedding receptions scheduled.

    2
    « Disappointing »

    Booked this hotel several months ago, for a friend visiting Liverpool. My friend required a Gluten free menu for breakfast. I informed the hotel on the original booking, then visited them in person a couple of weeks prior to the reservation dates, to check on availability of Gluten free foods. Was told to email operations manager a couple of days prior to the reserved dates, and that would ensure gluten free food would be available. What food was available was dried out by the 'hot plate service'! Despite all of this, they failed to make gluten free foods available, so my friend was restricted to what was safe to eat. On top of this, my friend had to ask for her shower to be checked, as it did not work. It took two reminders before she was eventually moved to a new room.

    5
    « Roomed named after a ship »

    This is a great Liverpool city centre hotel. Very well situated and easy to find. Staff very friendly. I stayed in a room that was named after a ship or a nortical theme. Very nice big clean room, little bit difficult to find as it was in the lower ground. Signs to rooms need changing. Breakfast was well cooked buffet style. £10 to park seems steep but it is very secure and it is city centre.

    3
    « Fine. Just fine. »

    Was in Liverpool for a conference this month and of course a lot of hotels were booked out and prices were high. I booked this hotel and had low to medium expectations. It's dated, that's for sure. It needs a refurbishment. The rooms don't feel very clean, there is a musty smell. However, I found the staff to be excellent and they made my stay very pleasant. It's a short walk to the buzzing centre too.

    2
    « Dungeon »

    We booked a "superior double room" for 2nights at a bed and breakfast cost of £227.00. We were advised that there was parking available onsite on a first come first served basis at a cost of £10 per night, we arrived early and stopped in the drop area at the door to check on how to get into the carpark to be told it full but we could Park on the street outside. Very good, the street parking outside is for a maximum of 2 hours at substantial cost. We parked there to gets our cases into the hotel before parking the car in a 24 hour carpark in the town centre. We checked in and went to our " superior double room" in the nautical wing, the corridors were about as wide as those in a 17 th century sailing ship with stairs to match barely enough room to get the cases down the stairs. Does it get better when we enter our " superior double room"? No it doesn't we are greeted with 2 single beds try to call reception only no phone in room so have to climb back up the tiny narrow stairs to complain, receptionist checks the reservation and agrees it should be a double, ' just go back to the room and wait there and I'll sort it out'. Door knocks shortly after said receptionist - are you going out tonight? Yes. OK if you let me know when you go out I'll get them to come and zip the beds together and change the sheets. Given this the housekeeper came down about an hour and a half later and did just that. The dungeon was only way to describe the room in the basement which had a window that looked onto a brick wall no natural light and only the tiny little top windows opened but as the room was underground no air came in. So believe that our room was in the so called nautical wing as it sounded like you permanently under water think ever toilet shower, and sink in the hotel must drain through the waste pipe in our bathroom. That goes with I think all the spiders from the hotel having Web spinning parties in there more cobwebs than a Halloween party. Bar a complete disaster. Breakfast ok but hotel seemed short staffed. Definitely won't be staying there again. Nothing could be described as superior unless the point of reference was a police cell.

    5
    « Great Weekend »

    Stayed here with my wife for my birthday weekend (09/09/16). The hotel is clean, perfectly situated for all the major sites and shopping. The reception staff were amazing, thanks James for the quickest, friendliest and informative welcome. The breakfast is good for £10.00 per person Recommend this hotel and would/will stay again.

  • 2
    « Not that great »

    The staff were lovely. The breakfast was lovely. The room (which was allegedly an upgrade) was small and the bed uncomfortable. Room was too hot. Fittings and decor all a bit dated and scruffy. There are better options for the same money but Liverpool seems to book up so you need to look well in advance

    5
    « Amazing hotel »

    Stayed here as a last minute decision to carry on our honeymoon weekend, and what an amazing contrast between here and the hallmark in Chester, not only did we have our room upgraded, we was left a bottle of bubbly and a nice letter aswell, all for a 3rd of price of Chester. I must say special praise to the little blonde haired receptionist,( sorry didn't get your name) she couldn't have made us feel more welcome and do any more for us thank you Will deffo be staying here again

    3
    « Decent hotel »

    We stayed at the hotel on the weekend of 11th September and got the hotel on a offer deal.the hotel is in a good location and 2 mins walk away from a good selection of bars and places to eat and basically within 5 mins taxi to anywhere in the city.the room was on the small side but for the price we paid (£49)including breakfast you cannot complain.the room was clean and tidy and was fine for what we wanted.The staff on reception were very helpful and friendly when we asked about local places to go .The breakfast was good and there was a good selection on offer to suit all tastes the only thing is that they charge £10 for use of the carpark which we wasn't told about when booking other than that it was fine.

    5
    « LOVELY »

    Just come home from a one night stay, the hotel is central for all the attractions. which the city has to offer, the staff was very friendly, the evening meal was excellent , and the buffet breakfast was hot , good choice , staff very good, service good. the room we were allocated was comfortable, clean and well maintained , overall a good stay at this hotel, would visit this hotel again , and tell my friends about it

    2
    « Weekend stay »

    Do not stay at this hotel unless you want waking up at 2 and then 3 and again at 4 in the morning by other loud guests. The bar stays open until the early hours!! Room D is nicely furnished but needs to be 6 foot bigger. The bathroom is only just big enough for you to get in and out, don't try and turn around! On a plus, the staff are friendly and the breaky is good.

    2
    « Very dated and tired »

    I stayed on a business trip, because the hotel was very conveniently located for the event I was attending. My room was clean, but small and unbearably hot. There's no air conditioning, and the window wouldn't stay open, although I couldn't have slept with it open any way due to noise from the main road outside. My booking was for a double room, but I was allocated to a twin, and it had very narrow beds, and lumpy, worn-out pillows. The bathroom had a very low washbasin and it took a long time for the hot water to run through. The shower was a very weak trickle at best. Staff were generally friendly and helpful, although didn't always follow up on requests as promised. Breakfast was enjoyable, and definitely the best thing about the hotel.

    1
    « Shabby Chic without the Chic »

    It all went wrong from the start. Was given a cheaper room than the one booked - good job I had a copy of the booking, and was then allocated the room I had paid for. 4 flights of stairs (didn't see a lift) and couldn't open the door properly as it hit the bedside cabinet, that's how tight the room was. Shower tray badly cracked, basin cracked and hair on the toilet! Decided to stand up for myself, and after checking the staff did move me to a basement room. Still a nightmare to find the room, but at least it was cooler and had an opening window - bathroom was better (apart from the cobwebs on the ceiling). Everything in the hotel is tired and shabby - they seem more interested in packing in the visitors than getting refurbished. There were 9 in our party in total, and I seemed to be the only one that managed to sleep - everyone was overheating and many of the windows were broken. My room had an electric board inside the door, and this was humming all the time, which was a real issue when trying to get to sleep. Breakfast was average for a hotel, but the coffee was grim. Sorry, but no way I could recommend this to anyone.

    2
    « My recent stay »

    I have stayed at this hotel many times over the years. My recent stay was very disappointing. We had to change rooms on the first night as I had booked a twin room and the beds couldn't be split, so obviously when booking they failed to arrange this. One morning there was no cooked breakfast due to work in kitchen ( all of a sudden?) One day returned in the evening the room hadn't been made up. I am now looking into alternative hotels in the future. David.

    1
    « Faulty towers »

    This hotel is a joke!!! 14 of our party went for a special birthday, when we arrived our rooms wasn't ready ( we wasn't early) took us over an hour to get sorted. No one was behind the bar we had to go searching for staff to serve us!!! Two of our party didn't get breakfast one morning (even though it was paid for) because the chef was ill and whoever was standing in ran out of food!! At breakfast we didn't get offered any drinks all the staff was sat chilling out on freezers while we was waiting to be served!! Then lastly the hotel took money out of my account without me knowing (which I'm sure isn't legal)...until I went on Internet banking when I quired it they said it was for parking...we was dropped off by mini bus because there was 14 of us!!! My advice is to avoid the hotel we had a nightmare!!!

    4
    « Great location »

    Just returned home from 3 night break with Groupon deal and I believe this was a good value for money offer and would definitely stay again. Staff were very good, I liked that you could ask for fresh milk in your room and poached/fried eggs at breakfast which was of a good quality.

  • 5
    « Excellent Location »

    Stayed for 2 nights in August midweek. A short walk from Lime Street station. Our rooms wasn't ready when we got there as we were early but the friendly receptionist let us check in and arranged for our bags to be in our room when we returned later in the day. The room was very spacious in the Nautical wing. Lovely big comfy bed and powerful shower. It was spotlessly clean with large TV, complimentary toiletries and ample tea and coffee. Breakfast room was lovely with plenty to eat and very good quality. I would definitely book this hotel again for our next stay in Liverpool.

    3
    « Overnight stay »

    Stayed at this hotel on 29 Aug for 1 night ,checked in by a really nice receptionist ,she arranged for us an early check in ,all staff we meet we very polite and friendly ,This hotel is a short walk from lime street station ,very nice resturants on bold street and concert sq ,would recommend this hotel for overnight stay and would stay again

    4
    « Location Excellent for Liverpool City Centre »

    I have stayed in other hotels in Liverpool but find the location of the BW Feathers superb for the city centre being within easy walking distance but not subject to all the noise and bustle of hotels in the centre itself. Our room was small but adequate, and beds comfortable, luckily we had little luggage as we were on the third floor and there is no lift. Staff were helpful and friendly. Priced reasonably. Would stay here again if visiting Liverpool.

    3
    « Lovely staff, spacious family room but very noisy »

    Wanting a central hotel for a one night stop over whilst exploring the sights of Liverpool with the kids, we settled on Th Feathers Best Western, as it offered a reasonably priced family room that could accommodate the five of us. First impressions were good, with nice clean reception area any very nice receptionist who was really friendly. Room was a good size and suited our needs, but as it was located on the ground floor quite near to reception, we had a broken night hearing every guest who returned at all hours. One of the beds was also very unformfortable, quite lumpy and excessively hard (and my preference is for a hard bed). In the morning, breakfast buffet was standard fare but well organised and fully stocked. Again the staff were really friendly and approachable. Overall the hotel is fine, but room not really ideal for families due to the noise. However, the staff were exceptional.

    2
    « Falls short on multiple levels »

    Booked it because it was a best western.. little did i realise my experience was going to be pretty bad.. Basically multiple old houses probably redone about 25 yrs back to make a hotel.. rooms crammed and dirty. Old creaky beds, stinking carpets god knows when they have been cleaned. Wall paper coming off. Dark dungeon-esque. Toilets smell, tiles falling off.

    3
    « Average »

    Reasonably priced. Corridors and carpets have a dark and damp feel /smell. Breakfast is standard. Room is standard. Staff very polite and helpful. I did request on booking it 3 months before that I needed a quite room, still got a room facing the road. Can get noisy since they have really old windows. Very close to local amenities / food joints and railway station.

    3
    « A ok hotel »

    Here on a weekend break. Very clean hotel with room serviced every day. Breakfast wasn't included in our room so we paid extra. £10 per person for all you can eat. A lot of choices to eat so not to bad. Staff friendly here but not much atmosphere here. Rooms ok but very hot. Not close to city it's about a fifteen to twenty minute walk to city, Albert docks. Probably would book again

    2
    « If everywhere else is booked out then maybe »

    I haqve stayed in most of the city center hotels in Liverpool going there for the football frequently this hotel below average for the money £135. Small rooms with a small window giving a cell like affect can hear the next room clearly next door. The water in the shower which is located in the bath does not drain for some time so had to stand in the water. The staff are friendly but there did not appear to be any manager at any time on front desk or in the morning, breakfast was not great. If your stuck this will do a job or on a stag but for the money there are loads better.

    4
    « Good upgrade deal »

    The room, though compact, was rather stately and on the ground floor. (We paid a little more to upgrade to the executive deal after reading some poor reviews of the standard rooms.) It wasn't super modern but I rather like the ambiance of slightly faded grand hotels. The location was excellent for LIPA and my son's graduation. Big comfy bed, clean nicely decorated, if again rather compact, bathroom. There was no air con, which could be an issue on hot nights. We took a room only deal and would recommend Cafe Tabac on Bold St about 10 mins (max) walk away.

    3
    « Tired, Chef didnt turn up to do breakfast, tv didnt work in bedroom, no phone in bedroom and room N1 didnt have a view »

    Room N1 had frosted windows so we couldnt even see out, even if it was worth looking out on to. Breakfast was a laugh.......chef hadnt turned up, so not brilliant, filled up on cereal and pastires. Breakfast room like an oven, but staff did open a patio door when asked. Tired hotel could be so much nicer, Car park £10 overnight, you have to hand your car keys into the receptionist too!!! Hotel= bedroom very hot in the night.

  • 4
    « Spot on! »

    My friend and I stayed just for one night as we were in the city for an event. Check in wasn't until 3pm which I feel is quite late,and our room wasn't ready.The lady on reception advised us that it was a double room and to ring down if we wanted it splitting to a twin. When we did get to our room we found it to be perfectly suited. Sadly no phone was in our room to ring down on. We told them yes we do want the beds splitting on our way out and it was all done for when we returned. The beds were extremely comfortable and the room was nicely decorated and very clean. We didn't eat so I can't comment on that, but it smelt good! After checkout and a wander into the city, my friend realised she'd misplaced her phone. A quick call and it was found, thank you Laura the lovely, friendly receptionist. This hotel is perfectly situated for a city break, it is about a 10 minute walk from Lime st Station and the city centre. I would not hesitate to use this hotel again.

    4
    « Nice hotel- perfect for a city break »

    Me and 5 friends stopped here for a girls weekend to celebrate our birthdays. The hotel parking is strange, we were waiting out the back for the gates to open for a little while before we actually got in and the car park is tight because of this you do have to leave your keys at reception but this wasn't a massive issue for us as we planned to park up and leave our cars for the weekend. The location of the hotel is great, just a short walk to Liverpool one which is great for eating out and shopping. Our room was in the nautical section of the hotel, and titanic themed, the room was large and ideal for what we needed. We received complimentary robes and slippers which was a nice touch. Our friends who were stopping in the university section of the hotel were a bit of a walk away and I would say the hotel isn't great for people who struggle with stairs as it is an older building the stair can be quite steep. However there room too was a great size, large enough for all 6 of us to enjoy a few drinks in before we went out. Perfect hotel for a weekend in Liverpool- would happily return.

    4
    « Good for a short stay. »

    Good location, spent 2 nights here whilst city sightseeing. Rooms are quite small and tight to move around in. We were on 2nd floor, no lifts, so if you have mobility problems, you would have to request a ground floor room. Room was clean, bed comfortable. Toilet and shower were OK, not much pressure from the shower but adequate. Staff were courteous and helpful, but maybe a bit understaffed for breakfast. Breakfast was nice, the usual cereals, fresh fruit and a good selection from the cooked buffet. The hotel is a 20 minute slow stroll from the docks, but on a hill, walking up on theBay way back. The night staff will open the bar for you, if you want a nightcap. I booked this through booking.com and got a special rate of £119 for 2 persons , 2 nights with breakfast . I would recommend this hotel for a short stay.

    3
    « Air Con much needed in this hotel »

    Have just spent long weekend in Liverpool and for 2nd time have stayed in this hotel. First time last April. However this time our first room we had to ask to change rooms. My hubby is 6ft tall and we were put in box room with a so called double bed up against a wall. The room was so hot too as this hotel has no air con. There was no way we could have slept in that bed or how any couple could. We asked to change rooms and they did however it was on the top floor up many flights of stairs and me with a heart condition found walking up there difficult as no lifts. But we took this room as has two single beds together and a lot larger room. Breakfast very good but as no air con very hot in the restaurant. We hurried our meal just to get out for some cool air. No fans either in restaurant. Hotel is a taxi away from Albert Dock or about 15/20 min downhill walk. Shopping centre down bottom of hill. Think this hotel should invest in Air con or ceiling fans and lifts.

    4
    « one night stay »

    We chose this hotel as it was an ideal location for visiting both John Moore University and Liverpool University. Its about a 15 min walk up hill from the main train station but easy to find. Very clean room, all clean bedding. very dark as the window was clear glass and only opened a tiny amount which was the only negative thing I can say about the room as it was very hot when we visited so no air in the room. The only down side to this hotel is the cost of the breakfast at £10 each, I am aware the breakfasts are good but this seems a high cost on top of the room it self and no option for either cooked or continental breakfast. Staff very good and always offering to help.

    4
    « Lovely city break »

    My partner and I visited Liverpool for a weekend break - loved every minute!! What good value our stay at the Liverpool Feathers hotel was!! The staff friendly, room trendy and full English breakfast was delicious! A short walk from the station and great location for all Liverpool has to offer!!

    3
    « Overnight groupon deal »

    Room was small but clean,was very noisy through the night with seagulls,plus students have half of the hotel and they were quite noisy,I would not stay again but would say if you wanted to stay try ask for room at the back where it might be bit quieter,breakfast in the morning however was plentiful and staff were friendly

    5
    « Stay at Best Western Liverpool »

    The hotel is located in a very convenient place being close to University, good eating places with quiet surroundings. It is also very close to Lime street station. It is extremely comfortable, Staff is extremely pleasant, helpful and go out of the way to help. We (myself, my wife and daughter) have stayed two times in last 2 years, once for 3 weeks and recently for 4 nights. Rooms are clean, linen is clean and crisp, toilets are very well maintained. Overall a very pleasant and memorable stay. We will always stay in this hotel in future also.

    5
    « Once again amazing stay »

    Situated just 5mins from the shop's and bars , which are many and varied this hotel has to be Liverpool's friendliest..it was our 3rd stay and the staff are so helpful professional, and go out of there way to help. We took our 23 year old daughter to Liverpool for the weekend ending Sunday 1st Aug 2016, and she to has now made this hotel her, go to place in Liverpool, it's only 500 yards from the cathedral, and its in the heart of the student area which has loads of quaint cafes and bars,, only a short distance from Chinatown which is not to be missed, the hotel has a good bar,,the rooms are clean, spacious and have everything you need especially a brilliant bath and power shower,,, Would highly recommend the feathers as the prices they charge for rooms are awesome,,if your visiting liverpool for a wild weekend,,a relaxing weekend,,or your first time take the word of a born scouse,,living in south Wales,,this hotel will please you very very much

    5
    « Friendly staff »

    Stayed here for 2 nights while in Liverpool, the staff we very friendly, especially the man that welcomed on reception. The staff who served us for breakfast were very friendly and were happy to freshly cook any breakfast you required. The bar area is rather small but they seem to offer a lot of drinks, if travel to Liverpool again would stay here Is ideal for people who are looking for a basic and quiet break, is about a 5-10 minutes walk from Liverpool lime street station and Liverpool town centre. The hotel is quite small and on a main road, the rooms are very close together on some of the floors, but we didn't hear any noise from the rooms next to us.

  • 3
    « Overnight stay for an event nearby »

    Overall the hotel was very adequate, room was a good size, clean and comfortable, good shower facilities and close to many bars and restaurants The down side is, the breakfast was cold and and definitely not worth the ten pounds that they were charging. Complaints were not acted upon and I would suggest that anyone staying here goes for a breakfast in one of the many pubs or cafes nearby for half the price..

    3
    « ok to stay for graduation »

    This Hotel has not too many benefits, but it is well located for the students graduating from University of Liverpool. The hope street University campus is just behind the corner. The tow points there events of graduation take place is the Liverpool Metropolitan Cathedral ( a minute away) and the Philarmonic Hall (10 minutes walk). The University campus is just 2 minutes walk away (in the campus students recieve their gowns, so it is convinient to get the pakcage and drop it to the hotel, change of to go the campus to ware it there and walk in the gown for 10 minutes to the philarmonic hall for graduation. The price was worth the location. A little far from the embarkment or the sea side and walking areas of Liverpool. just 15 minutes walking from the Lime street train station. The minuses of the accomodation however is that there is no AC, in the summer time it was really hot in the room and I couldnt sleep. The rooms are traditionally small for English hotels and relatively uncomfortable bathroom with the high up fixed shower head. The breakfast and a bar are located in the basement, are ok but in the city one can get a great English breakfast for double less. So far the hotel is up to its description and its price.

    2
    « would not stay there again »

    From the outside looks ok but once inside reception ok now to the rooms, small dirty, no air conditioning, the room we had was on the top floor and no there are no lifts i had to struggle carry ing suitcase up four flights. The bathroom out off date cracked tiles and dirty. The bed was right nesxt to the window which was the same hight as the window sill. A small child could easily fall out, i would not recommend this shabby place

    3
    « Falling stars »

    Visiting and staying overnight in this hotel recently caused me to change my opinion. It does not merit 3 star status. Staff are friendly but rooms are tiny with worn and shabby decor. This would be acceptable if the rates they charged were more modest It's in a good position close to the city but after my fourth and last visit, I'm sure to find better value, elsewhere I'm Liverpool

    3
    « Good and Bad Points »

    No air conditioning Windows don't stay open had to use something to keep it open. Shower screen not big enough for the type of shower water kept splashing out of the bath and under the screen. iPod dock in room only had old iPhone or iPod connection so make sure you have this or an adapted. We ordered newspapers on arrival when we checked in we were told they would be outside our room by 8am the next day we went down to breakfast for 9am still no newspapers we went to reception tk ask what was going on to be told they hadn't even been ordered. We were assured they would be in our room when we returned form our day out we returned around 4pm to find no newspapers when they eventually arrived around 5pm they only went one as by the time they sent the poor porter to the shop to collect the newspaper they hadn't ordered they had sold out. Breakfast was good a good choice and dining area nice and not to noisy Room a good sizes elevate dressing area with wardrobe was good idea and good sized bathroom

    2
    « Nice room but.... »

    Nice room and when ordered flowers and champagne for a surprise for my girlfriends birthday they didn't forget and they were in the room when we arrived But but Asked for newspapers to be delivered to the room but no papers outside our door went to spoke after breakfast and was promised that the porter would go, we went out for the day thinking they would b here when got back but no sign I asked again she said the porter will b going so I gave it another hour still no sign so asked again and she replied he wasn't gone yet I know it's only newspapers but to ask 3 times and still no sign at 17:00 I think it's poor customer service Also wifi in the room not strong at all and our room is nearest to reception I would understand if we were miles away from the router

    5
    « Very good Hotel »

    From the moment we checked in we were made to feel Welcome by Laura on reception what a credit to the Company she is ! We had a very good room (n7) on the ground floor the only down side it was hot and no spare fans, the barman Declan is very good as well , the Breakfast staff we very busy 2 large Hen Parties in but breakfast ran without a hitch credit to you all. parking is £10 per night but it is in a secure compound at the rear of the Hotel you can park for free on the road outside between 6pm & 8am, The Hotel is very well decorated and location is good would stay again no problem

    3
    « Well you win and you lose some »

    Sadly after a 4/ 6 hour drive I was told they had no rooms granted I didn't book and turned up. So we then booked 2 minutes after online for a room at that hotel after we were told there was none. Basically we stayed at the hotel. Post embarrassment the room was okay, shower was positioned at the wrong angle and everything in general was very slow there.

    2
    « Poor »

    Stayed there for 2 night, my sinlge room was cramped, noisy and when I asked for air con or fan , because it was very hot and I couldn't sleep, told no air con facility and there is a waiting list for fan ??.when never got to my turn. On the good side breakfast was ok. And it's accessible to main train station and shops But will definitely not return back

    2
    « Disappointed »

    We had booked the hotel as my daughter was graduating and we needed to stay the night before. I rang the hotel to book as it was vital that we had 1 double and 1 twin for my daughter and her brother - when we arrived they had 2 doubles for us!!! Now - that was resolved and we were provided with a single as well - but this made for a very poor start to the stay. The rooms themselves were very small - the double that my adult children would have been in was against the wall on one side as the room was not large enough for a double bed - the bathrooms were also very small. Whilst I am talking about small - the towels provided were ridiculous - hand towels rather than bath towels. We tried the bar - I cannot remember the last time I was in a hotel where I needed cash! - And it took 3 goes before I could guess a drink that they could provide - no lemonade or other soft drinks on tap. Breakfast was adequate. The car park was adequate (though I do object to another £10 to park). The staff were pleasant and helpful. I understand that its location means that the hotel can charge the prices it does but readers should beware - this hotel does not live up to expectation.

  • 5
    « Sisters Graduation »

    We stayed here for my sisters graduation from Liverpool University. Location-wise, we couldn't have been in a better place. The hotel is on the doorstep of Liverpool's campus. We called to ask if we could check in early to get ready for the graduation and the staff were very accomodating. I particular I would like to thank a young Irish girl who was working on the desk, she was so kind helping us get into our rooms when we'd managed to get locked out, which seemed to happen more than should be normal! The rooms were a nice size and very clean. The one problem we had was the heat. Britain isn't known for its hot weather but this hotel wasn't ready for it at all; no air con anywhere! The hotel was reasonable, £60 a room but a hidden snag was the parking permit-£8 for the night which was quite steep. Overall a lovely stay and an excellent location. The staff were a real credit to this hotel.

    2
    « Not a treat »

    We stayed here on july 15 2016. I must say now that i did not complain at reception on the day. The reason was that trere was no option but to walk away and loose £89. There are much better value rooms in the city for less. The room was tiny and single beds not double as booked. The bedding was good and clean but the room needed some tlc. The bathroom was als in need of an update. I would stay again but for only £45 with breakfasts.

    2
    « Sub standard room »

    The room was too small, bathroom was rubbish and there was no remote for the tv, i asked for an ironing board and I got one that had blood on it, I should of just gone to malmasion instead of being cheap lol,

    4
    « Comfy »

    Nice, very comfortable family room. No view, but with the net curtain it wasn't noticeable. Plenty of light. The beds were comfortable, and the room had tea facilities. The breakfast was OK - worth the price when pre-bought, not worth the upgrade price at the hotel.

    2
    « Noisy with limited access »

    Stayed here one night in the Nautical wing in the first floor. Room was cramped. The king bed was two singles shoved together. One side firm and the other side saggy. No air conditioning so the window is the only source of air movement. The heavy drapes when pulled across the window left the room stuffy..it was clean and half the supplied toiletries were missing. The window was at street level so foot traffic was common. Street noise receded at night. You can hear everyone in the rooms and hallway near by. The hallways were cramped and there are many doors and make it hard to manage a large suitcase. One door opened onto a short flight of stairs making it possible to knock someone off the stairs as the door is opened. VERY DANGEROUS. If you have limited mobility do not stay at this hotel. Staff were pleasant but services simply not available. They had closed the restaurant permanently, so coming in late meant you had to walk into town to eat. There are restaurants close by but I was thankful it didn't rain. Wifi worked. The coffee set in the room was not fully stocked. I walked there from the lime street train station but took a taxi back because the sidewalks are not in great repair for hauling a roller suitcase. Taxi was the best part of the stay.

    3
    « Needs updating »

    Was a gift I chose through Red Letter Day as a gift for my 50th . Room was small and in need of renovation . Bathroom was biggest part of room but again dated . Lots of hen and stag parties look to stay here . We had room 5 and had constant noise when we arrived as our corridor was passage to packed car park . Have been to a great Western previous so bit disappointed with this hotel . P's only do breakfast which was lovely but no other meals so don't turn up hungry

    1
    « Awful place, stay well clear. »

    Booked it for a weekend away, but left after seeing the room. The room was filthy, booked a double bed and got given two singles, and the bathroom was old and very unclean. Also, the car park is terrible, hard to access and a pain to fit in such tight spaces. Would never recommend this hotel to anyone.

    4
    « Perfect for our stay???? »

    Just stayed for a girls group weekend. The room was clean and amenities good. The location is perfect for shops, pubs and bars. Have to say the staff were fantastic, they were the ones that made it a five star stay!! Sophie at reception gave an exceptional warm welcome and Andrew was the perfect host. He provided excellent local knowledge, he ordered taxis and recommended places to visit. He's was a star!

    5
    « Great Weekend break »

    Stayed Friday&Saturday night at the end of June. Hotel reception was clean and tidy upon arrival. Smooth and warm check-in by Sara which was just what we needed after a long drive. She was knowledgable about the local area and very informative. Stayed in room 'nautical 2' which was a lower floor and very quiet. Room was nice,bathroom good and clean. Loved the idea of a free drink at the bar if you didn't have your room serviced. Buffet breakfast each morning was good and service was very good also. Close walk to the town and the taxi driver we used (which the hotel called for us) was very pleasant too. Would stay here again

    2
    « no outlook »

    Booked two nights superior room, arrived hotel noticed drain smell at entrance to reception, booked in to find allocated third floor in university suite, climbed steep stair case with luggage as no lift. room was clean large but absolutely no outlook as windows frosted glass (felt like oversized prison cell)., next morning went to breakfast room (again a room with no outlook), buffet styled hot breakfast was cold bacon, mushroom etc. with scambled egg, asked waiter for boiled egg, when it came was undercooked and raw, decided to settle for yogurt and cup of tea, no tea spoons both mornings and only supplied by special request to waiting staff, I am surprised no deposit for teaspoons and not security taged. I have previously stayed at many hotels including ones from Hallmark range but will not return to this one.

  • 2
    « Not what it seems »

    I stayed at this hotel for four nights this week. On examining the hotel website I booked a double executive room because of the extra space, free bottled water etc. On entering the room I quickly realised that the website pictures and claims bore no resemblance to reality. The room was cramped and the window wouldn't open. I did manage to get a fan and at least there was Freeview television. However when I asked at reception about the restaurant I was told that it had closed two weeks earlier. Back in my room I kept expecting Basil Fawlty to enter and check the walls. So if you want to stay in a cramped, mis-sold hotlel, then go ahead. I won't be back.

    5
    « Lovely,comfortable hotel in central Liverpool »

    We stayed 1 night here as it was handy for an event we were going to in Hope Street. We arrived by train at nearby Lime Street, a few minutes walk from the hotel. So.. location excellent for anywhere in central Liverpool! Reception staff were friendly and efficient. Our room was on the ground floor, beautifully decorated and furnished, clean and cosy. Lovely bathroom. Buffet breakfast was very nice. Very enjoyable stay - we'd head there again when we next need to stay in Liverpool.

    2
    « It was horrible we left »

    To start with parking was really annoying. We arrived at the hotel and you have to phone reception to open the gate. The car park is tiny and very difficult to park. You have to leave your keys with reception as many of the space double park other cars. Checking in we were given a twin room when we requested a double. This was disappointing. The hotel has no lift and so many stairs. Coming around the corridor to our room the cleaners had filled the entire hallway with their materials and we had to step over all over this. The corridors smell and are really out dated. The room was really small. The state of the room was bad and looked uncared for. The floor was dirty. We phoned reception to try and get moved 3 times and no one answered. We decided to go downstairs the reception but it was constantly busy. In the end we booked another hotel and just left... Money down the drain. Put off best western for the varying standards from hotel to hotel

    2
    « Let down by the basics »

    Stayed in room 43 on the 3rd floor. Soup and roast chicken dinner served in the downstairs bar area - food was excellent. Staff on the whole were friendly and helpful. The main detraction from the visit was the morning shower experience: it obviously hadn't been cleaned after a previous occupant as there was still a long hair clinging to the bathroom wall (far too long and the wrong colour to be mine!). The water flow was pitiful and it took several minutes to get up to temperature. If a hotel can't provide an adequate shower then they should close their doors as far as I'm concerned - it's a prerequisite. One other issue which I remonstrated with the receptionist with over (she couldn't really see my point) which was that the door giving access from reception to all of the bedrooms - swipe card access only and presumably intended to prevent casual intruders accessing the bedroom corridors) was left open throughout the day thereby compromising security. The free wifi was also pretty poor/slow.

    2
    « Not worth the money, but the breakfast was good »

    I thought the hotel was overpriced and indeed I got a boxy little room at the back, which never saw daylight and whose windows were firmly closed. It was overheated. I wondered what would happen in case of fire. The bed was comfortable and clean though, and I was not there for a long time. The breakfast was very nice, apart from all the crazy people at breakfast. It was high quality bacon and eggs and all the other pastries and so forth, so if you are really hungry, it would be a good place to go to.

    3
    « Liverpool a place to visit »

    As a group of 6 (3 couples) we visited Liverpool for 4 days, the weather was not great but we managed to keep dry. We soon learned that Liverpool has more to it than the Beatles but while there you should take in the Beatles story. A national trust visit to the early homes of John Lennon and Paul McCartney is a good starting point,well worth the money and the only way you will get into the houses. The guides at the houses are very knowledgeable which makes a very big difference. The other Beatles exhibitions down near the old docks will take a while to go around but again lots of good background information. in the dock area you will find the Liverpool exhibition, and the Maritime exhibition both very interesting with lots to see as Liverpool has a fascinating history. From Pier head take a trip across the Mersey on the Dazzel ferry is a must with interesting commentary as you sail. On the other side is the space port (not visited) and at the next stop Birkenhead you will find an old recovered U-boat in a museum, plus an example of one of the first submarines, also at this stop is Hamilton Square worth the short walk (10 Min ) to view the architecture of the time. Around Lime street station it is also worth a small exploration to see the architecture as there are many large and impressive building and memorials also art galleries. The Anglican Cathedral is a very imposing building but again once inside you will find a fascinating story of its history, while inside speak to the clergy who can be found wondering about and we found keen to help. if you visit the area around Mathew Street its always lively into the early hours, a must any time of day is the cavern club - you can't go to Liverpool without going into the cavern club. Other places in this area are the grapes, Rubber Sole pub Hard Days Night restaurant / Hotel Eating out you will find plenty of places to fit all pockets and if you like shopping you will be in heaven!

    3
    « bad hotel, great staff! »

    came here to visit some friends not long ago, suppose I can't complain considering the price however the room leaves much to be desired very small and dated, the hi-light of my stay was the lovely girl behind the bar Hannah, always smiling and would do anything to help, even told me the best tourist attractions for me and my friends to visit. thank you Hannah! made my stay much more enjoyable.

    3
    « Good for the price »

    Stayed here for three nights while on a course nearby. Unlike other recent reviews, I had a window that opened or the heat would have been unbearable. Luckily I was on my own and am quite small as the room was tiny. There was a desk/chair at the end of the bed but you could barely pull the chair out far enough to sit down. There was also a tiny wardrobe in the wall beside the bed but you couldn't open the door even halfway before it hit the bedside table. There was not a single drawer in the whole room. But the room was clean and there was free wifi. Breakfast was fabulous. Food was always hot and there was a good selection

    3
    « Great value hotel »

    We stayed for four days at the feathers hotel, staff were excellent really friendly. The breakfast was four star great selection. However my room was really small and stuffy, also the bar is in thr basement with no windows. Great location and great value for money.

    5
    « Stag weekend »

    Great hotel. Short walk to city centre. Clean and modern decor. Staff are friendly and very helpful. Sophie on reception definitely went out of her way to help make our stay in Liverpool a good one. Many thanks guys. .

  • 4
    « Descent wee spot »

    4 of us travelled over for a stag weekend. The hotel is well withing walking distance of the city centre. The staff were fantastic. Sophie at reception and Andy in the bar were top notch. Good clean hotel, my only issue was that the rooms were very warm, but again Sophie came to the rescue with a fan for us! Cheers again folks, I'd say Il be back some day;)

    3
    « Cheap and Cheerful!!!! »

    Stayed here for a weekend. Noisy with Lots of stag and hen parties. The staff very nice. The room comfortable. Lots of hot water and very fluffy towels. Breakfast was very very good with a big selection of food to choose from. Good bars and restaurants in the immediate area.

    3
    « my stay in liverpool »

    stayed here for two nights in June, it was close top the things we wanted to see, the room was clean although a little small. there was a good choice for breakfast although it was warm rather than hot. The staff were very good but there did not seem enough of them

    4
    « Breakfast »

    Visited just under a month ago and the breakfast was so impressive and the staff was lovely especially Genna, she was so attentive and ensured our stay during breakfast was all at a high standard. Was very pleased with the service and would visit again!

    3
    « Room 26 »

    I have stayed this hallmark hotel to visited my family. The room is very lovely, I don't to worry about the noisy. But it been too warm, it like I can't breathe cold air... Couldn't open window. The shower running a cold sometime, and water is slow flow. Room are very clean, like to say thanks to the housekeeping! :) I just need the open fix, and shower. I would come again!

    5
    « Didn't stay but was kindly phoned and re-located »

    We were booked to stay in the Liverpool Feathers Hotel and received a phone call just before check-in time to apologise and say that our room had been double booked. We were re-located to the Novotel and the Feathers staff came down to the Novotel to pay the difference balance. Cannot comment on the Feather as didn't stay but wanted to thanks The Feathers for the excellent way they sorted and double booking problem - THANKS

    5
    « Lovely Hotel »

    Visited 20th May 2016- for my partners birthday celebrations, the hotel staff were very friendly & helpful. Food was delicious especially the breakfast. We had a really great time, will definitely be visiting again.

    4
    « Bargain »

    The hotel is close to the centre, the room was small yet clean with a large hot shower and the staff were accommodating. With plenty of choice for breakfast however the parking at the back isn't ideal. Very cramped! Not to keen on having to leave our keys at reception in case it has to be moved.

    2
    « Poor »

    visited on bank holiday Monday and was not best pleased with the Hotel. The location was good but the room was very small. The bathroom was tiny (could barely move) with just a shower that you couldnt move! The decor was very dated and the TV aerial was held together with celotape! The beds were also very uncomfortable.You could here every footstep from the room and the corridors tiny. I would not reccomend or return to the hotel.

    1
    « As Bad As It Gets For 2016 »

    This place would be ok if it was 1945 and the end of World War II.It has NO air conditioning in the rooms and has very old radiator heaters which are not easy to operate. The room I ended up in had no phone,the computer in the lobby did not work at all,and the only ice to be had was in the bar downstairs.Also, if you have to walk there from the train station with luggage it is up a big hill.I would not recommend this.The only kind thing I would say about this place is the staff was friendly.

  • 4
    « the chuckle brothers »

    Overall, had a fantastic experience in Liverpool, however, the hotel was not my greatest stay, staff seemed disinterested and irritable. We had booked for a night stay, for our daughters university open day, yet was let down by the public transport that is available near the hotel, luckily for us it was only a quick ten minute walk to the city centre. When arriving back, no one was on reception and all staff seemed to be scarce, however, we did encounter two lovely gentleman, Luke and Aaron, who were very friendly, had a natural wit and a good sense of humor. Without them our trip would of been a disaster, they were very accommodating and were willing to help us with our needs, they gave us advise on were we should visit for the next day and came to see us the next day to make sure we had a good day and carry our luggage to the car. A credit to themselves and the hotel. Thank you for all your help.

    2
    « I'm Lost For Words »

    Where to start? We were booked into The Feathers for three nights and that was enough. Our room was in the "University Wing" and I compared it to a rabbit hutch in size. The bed was in the alcove up against a wall so to get in and out one of you had to crawl from the end, where the wardrobe almost touched the bed anyway. No drawers to put clothes in, no telephone, nowhere to hang the towels in - or out - of the bathroom. Generally the standard was low and I will not be staying here again. We were not alone in these thoughts as we were here for a re-union weekend and so chatted to others about their rooms, generally the feedback was not good. Communication between the staff when we had a query was non existant. Andy, who worked in the bar downstairs was very attentive and helpful. We had a re-union meal in the hotel on the Saturday evening and the food and service for this was very good. The hotel is well sitauted for walking into the City and visting local museums. Best Western need to sort this hotel as it is not a good advertisement for staying in others of the chain.

    4
    « Best western feathers hotel »

    This hotel is very beautiful. I can't fault the staff, absolutely amazing, Luke and Hannah the younger staff are really lovely and would bend over backwards to help you, would recommend these to anyone! The reception manager mehdi bent over backwards to help us with a tricky situation and I really was overwhelmed, perfect customer service! Would definitely stay here again. For the £49.60 we paid, was really worth the money! Thumbs up. And they have a bath!! What more could you want. Alishia x

    2
    « Poor value hotel »

    Poor hotel. Booked an Executive Room but standard was low. TV remote and telephone was missing. Very large bed but it occupied virtually the whole room. Very limited drawer space. Very poor standard for a Best Western hotel.

    4
    « GREAT HOTEL, GREAT LOCATION, FANTASTIC WEEKEND »

    We travelled up from the midlands on Saturday lunchtime arriving at Liverpool about 13:30hrs. the sat navy took us directly outside the hotel with no issues of getting lost around Liverpool. On first impressions the hotel looked clean on the outside and very presentable and appealing to the eye. The receptionist was extremely polite and helpful and booking in was a pleasure she also gave us a map of Liverpool and advised us of the popular restaurants and bars to visit. We were shown to our rooms and when we opened ours it was amazing, we had a four post bed, which we could believe, the room was spacious,clean,the bathroom was modern and decorated to a high standard, we had a large flat screen TVs on the wall, a double wardrobe and tea and coffee making facilities . The walk in Liverpool town centre from the hotel takes about 10-15 minutes depending how fast put you walk.at the town centre you are central to all the bars including Mathew street, the cavern club, the square, train station cathedrals and the Albert docks. The breakfast was avaiable from 7am to 10am we strolled down about 9:30, there was plenty of bacon sausage scrambled eggs pigs pudding bean mushrooms on the go and was steadily replenished if it ran low, there was also smoothies yogurts and cereal available. I really have no complaints with the breakfast. Summary We only stayed one night at the feather hotel and would stay there again without doubt, I would recommend this accommodation for you to stay at, all the staff were polite and helpful and nothing was too much trouble, breakfast amazing, location very good, over all no complaints.

    3
    « Not disabled friendly »

    Food very nice ,Friendly staff, Small room, One lady in our group is disabled which we explained when booked that's why we were given ground floor rooms, she walks with a walking frame. There are steps into the hotel, And 11 or so steep steps down to the restaurant , shower over bath so everything was totally unsuitable for her. This hotel should not allow disabled people to book . got the impression that they just wanted stag and hen party bookings.

    4
    « Good handy location »

    Handy location , very friendly and helful staff and a delicious breakfast. Great to have a 24h bar . The only think i can point is that there are no lifts in the facility , that can be an hassle when you carrying heavy bags up the stairs

    5
    « Good hotel »

    Nice and beautiful hotel and there are very friendly staff at the reception i would like to thank a lot toMehdi for his help and recommendations . I Will come back for sure when i travel to liverpool again .................................

    4
    « The staff make this hotel »

    Every single member of staff I encountered in my 4 night stay from Reception to maintenance spoke to me, smiled at me & made me feel welcome & that my custom was valued. True Scouse hospitality! Room wise, yes I had a small room, but it was spotless as was the bathroom. This is a great base for exploring all Liverpool has to offer (and that's a lot!)

    3
    « Just ok »

    Stayed overnight before a university open event. Our family had a triple room so had plenty of space and was very clean. The narrow corridors (like a rabbit warren) are confusing while looking for your room, very narrow and off putting though, especially with the faulty lighting outside our room. Also surprised to find various IKEA products throughout the hotel. Would stay again for convenience only if the offer is good.

  • 5
    « A very comfortable stay »

    We travelled to Liverpool for a Hen Night and thought the Feathers Hotel would be a nice treat to stay for a night. On arrival, we found the staff on reception were most helpful as we needed our room early due to myself being unwell. They checked to see if it was ready and it was so gave us the keys. I am so grateful. The room was cosy, clean and warm. The beds (twin) were comfortable and I know this as I spent the whole time in it! Hence, missing out on the Hen Night!! The bathroom was small with just a shower and a small sink (which was blocked) so we reported it on check out. The radiator didn't work in the bathroom too but in the room itself, it was toasty! There is nothing else to give negative comments on as it was a nice room. The breakfast was very nice and the restaurant was very tastefully decorated. We enjoyed our short stay. Thank you to all.

    5
    « Lovely afternoon! »

    When i first saw the reviews of this hotel i wasnt too keen on going but with a little bit of persuading from friends we decided to give it a try and i am so pleased that we did. from the moment we walked in we were greated with a positive friendly attitude making us feel very welcoming. The only issue we had was that the resteraunt wasd a little bit too dark but other than that, the 2-4-£10 Cocktail deal was excellent and they were really well made especially the 'feathers martini' made by a young girl called siobhan. she couldnt have been more helpful in making us feel welcome and accomodated for, even reccomending drinks for us to try. Will definitely visit this hotel again :)

    1
    « Night from hell »

    The hotel had groups of ladies and men staying - presumably hen and stag doo's. Ladies were checking in with their bags containing copious amount of alcohol who were not challenged. I had a totally sleepless night when a man tried all night to get into my room - clearly drunk and had lost his room and pass. Certainly not a hotel for couples. Wont be staying again

    3
    « OK but no more than OK.... »

    This is an adequate hotel but isn't great. The layout of the building makes the reception areas feel small and the breakfast room is in the basement. Narrow corridors. My room had a massive bed and a massive TV but no room for anything else. Shower room was basic. There wasn't a hairdryer. People were screaming and running around at 1.30 a.m., not the hotel's fault but soundproofing between the floors is not adequate as I could then hear a lot of overhead noise. Breakfast was fine with good coffee. Staff were young and 'neutral' rather than friendly. So overall I can't really give this place a great report!

    5
    « Lovely Hotel. »

    lovely Hotel with lots of character. check is was easy and sophie was very helpful and friendly. Gareth was helpful when we lost the room card, needed pillows and when we got lost trying to find the room. Twin room was great had everything we needed,plenty of room to get ready for a girls night. Breakfast was ok, some items needed to be replenished but it was a good selection. overall this is a lovely hotel and look forward to staying here again

    2
    « Worst experience ever with Worst Western! Not good value of money. »

    The room was rather small. Basically after placing your suitcase all you had was a narrow path to the bathroom. Breakfast was average. But the worst part is their reward programme. It took you 3 months to get the card. They refused to credit the points for your first stay because they said you could only backdated one month for missing points. What a hotel! Never trust this brand, it's a liar!

    5
    « My Hen Do 2016 »

    Considering we was a hen do we was made very welcome from the moment we walked in, the reception staff was very helpful and was always happy to help with our needs, Sophie was lovely and Liam (bless him everytime we saw him we shouted his name)was happy to have a laugh with us. And Andy the barman was always helpful. The rooms where very clean and nice and comfy, the breakfast lovely too. The day we checked out our coach home was nearly 2 hours late and the manager let us keep our bags in one of the rooms that we had used, which they didn't have too. I cant say a bad word about this hotel. Excellent. Highly recommend it ??

    5
    « Lou's Hen do April 2016! »

    From the moment we checked in to the moment we left, the staff were amazing. Sophie sent us on our way for the day with a friendly smile and Mehdi welcomed back in the same way. There was 14 in our group, and we weren't the only group booked in for the weekend, not that you would have known. The breakfast was lovely and very welcome after a night out in the town. We had a lovely weekend and would highly recommend this hotel.

    5
    « Friendliest hotel in liverpool »

    Went up to my home city for 3 nights to see family and watch the mighty reds take on Dortmund..at 210 for 3 nights it turned out to be one of our best ever bargains..the hotel is clean ..roomy..friendly and more than excellent value for money..massive beds as we were in a superior double..big flat tv..and powerful easy to use shower.. The hotel staff are a credit to there manager..although they do think for themselves and all were fire n fly and helpful..especially Jodie on the front desk who went over an above to help us..it's in a really good location and all in all we would highly recommend this hotel and have made it our go to place

    2
    « Disappointing »

    Car park: you have to wait for someone to open the gates for you... but no way of telling them you're there! We rang 3 times and wasn't answered. When they finally picked up we were told someone would let us in 'now', after at least 20 minutes waiting they finally came out to us because there was 3 cars waiting to go in! No apology. Room: VERY small. Designed badly. Light switch behind a tiny wardrobe. Tv remote didn't work. Shower was dirty. Told we could have drinks brought to the room and we can order fresh milk by just ringing 0 to reception.. BUT HAVE NO PHONE IN THE ROOM? Restaurant: gorgeous food. Staff Matthew was lovely and catered to all of our needs. However, when ordering we were informed that they had run out of certain dishes, but we were there from 7 till midnight and only one other couple ate there. Drinks were lovely and bar area is nice. Sleep: Beds are lovely. We slept fine until the stag and hen parties decided to wake the whole hotel up. The room next door had someone obviously there for business, as we could hear everything he said and was kept awake from 6 in the morning listening to a phone ringing the same tune over and over again. Breakfast: Breakfast was lovely! But was sadly ruined when a group of men came down and started playing their own music in the restaurant and picking food up with their hands instead of using the equipment that was provided. Also, the card machine was broken at the bar, so our drinks were put against our room. In the morning no one could bring up my bill, so I'm still awaiting a phone call to tell me how much I need to pay them. An exhausting stay. Never again.

  • 4
    « Good hotel, great breakfast! »

    My husband and I stayed here for one night using a Groupon deal . Firstly, before I bought my Groupon, I rang the hotel to check I could use the deal on my date which was Good Friday. The receptionist was very pleasant and reserved a room for me and told me to buy my Groupon then ring back with the code. With the room booked for just £59 with a glass of prosecco on arrival plus breakfast, I was very pleased. The hotel was just a few minutes walk from Lime street station and equally a short walk to restaurants and bars. Our room was on the top floor , was clean and nicely furnished with tea and coffee making facilities, t.v. and bathroom. Unfortunately, the maserator toilet sounded like a car being revved every time you flushed it which was annoying. In addition, a hotel porter arrived at our room within minutes of us opening the door , asking us about the toilet saying there had been a complaint about the loo. Clearly, the previous people had complained and they hadn't rectified the problem before we had arrived. Also, the open bin had not been emptied in the bathroom which I was unhappy about because I don't want to see the previous guests condoms!! So breakfast in the morning was served in the dining room based in the cellar but was a bright and airy room. There's a selection of cereals, pastry's and fresh juices . We helped ourselves to a cooked breakfast which was kept warm in silver dishes. Everything was well cooked and very tasty. On checkout, I did tell them about the 2 issues above and the receptionist was very apologetic and asked if we wanted to speak to the manager but I declined as we were going for our train. Overall, we felt our stay was value for money but I probably wouldn't pay full price for a room. My advice would be to check Groupon, Living Social plus any other discount websites first before booking.

    2
    « Disappointing Hotel »

    Had to chase for papers Lied to prior to arrival - told buses pass the door - they don't. Told 5 minute walk from bus station. It took us 30 minutes Room mediocre - few toiletries - no shower cap or plastic bags for personal waste Breakfast was hard and overcooked as food left in heated trays too long Our room was noisy

    4
    « Great hotel! »

    I stayed here with family and friends after my wedding. I stayed in the bridal suite (which is a great size, comfortable and clean) and my guests had superior rooms (which were lovely too). Staff are really friendly and helpful. Breakfast was great, good choice and well cooked. Only complaint would be that it can be a bit noisy at night (creaky floor, people talking outside rooms etc) but we were so tired it didn't bother us in the slightest! Was also nice to sit in the bar when we got back from the wedding and reminisce about our day (and not be rushed). Overall a great stay!

    4
    « 1 night stay »

    Very warm welcome on arrival ,excellent location 10 mins walk from shops bars etc.very clean rooms would highly recommend .breakfast was excellent good choice.staff are very helpful and polite gave good advise on restaurants and places to visit

    3
    « Not bad, a quaint hotel »

    The Best Western Feathers is a row of period terraced houses which are interlinked which I would describe as a quaint hotel. All the furnishings look period too which both is and isn't a good thing; it's great to look at but inevitably there are creaky floorboards and furniture which can be heard from other rooms. Also the rooms were clean enough, although we did find someone's odd sock on the floor which housekeeping had missed. We didn't have dinner in the hotel as there was a private function there - something which the reception didn't tell us on arrival which would have enabled us to make better plans if they had. Car parking is secure which is great (although tight when full) and costs £10 per night. It's not a bad hotel in the slightest, though is a 20-30 minute walk from the harbour front.

    5
    « Warm welcome, ample breakfast, excellent service »

    From start to finish we were treated courteously and nothing was too much trouble. Credit where credit is due, special mention must go to Emma on reception and Andrew, gave us good tips on where to go and what to do, Luke who kindly carried our bags up to our room. Very clean, good choice at breakfast would stay again. Thank you once again Emma for looking after us. xx

    2
    « What you see is not what you get »

    Viewing the Feathers on booking.com this looked a lovely bight spacious hotel. On arrival we discovered we would have to pay £10 per night parking which isn't made obvious on the web page so wasn't to happy about that but I should have read the final details. The room we were given was pokey not at all what I was expecting. The room door touched the bed when you opened it. There was only about an 8in gap between the bed an a chest of draws so you banged your knee walking round. It was a double room but only one bedside table and one chair. The hotel boasts of 24 hour room service but when we came back in on Sunday night we couldn't get a drink. The man on reception just couldn't be asked. The following morning after complaining we were moved to a room more like I'd been expecting. Oh and interesting to know booking.com just accept photos sent from hotels there is no check to make sure the rooms/services bear any resemblance to reality. Very disappointed

    3
    « Three night Anniversary stay »

    My partner booked this hotel through Thomson for the anniversary of our meeting as we had visited Liverpool the previous year and had a fantastic time. He ended up paying well over the odds with Thomson so will never ever go through them again! The hotel was old and creaky and in need of tlc but the staff are a credit, being so helpful and cheery. Nothing was too much trouble! Cos my partner had said it was our anniversary when we went to our room there were two glasses of prosecco, a piece of gateaux and a mini trifle! A lovely surprise! We had quite a few problems with our door card which wouldn't allow us entry as did a lot of other people but it kept me fit going up and down the stairs to reception to exchange cards! The room was just the right size with a 32inch flat screen. The bed was really comfy as were the pillows and bedding. Bathroom and bedroom very clean and adequate. Instant hot water. Bit noisy as facing the main road but I always wear earplugs so not a problem for me. We had breakfast which was self serve. Sausage, bacon, mushrooms, baked beans, tomato, hash browns and scrambled egg. Could have been warmer but nevertheless tasty. No fried eggs! Also cereal and toast. Would stay here again but through booking.com or directly through the hotel. Overall we had another fantastic stay in lovely Liverpool.

    3
    « Room for improvement »

    Stayed here for one night on a conference. The hotel was a short walk from Liverpool Lime Street and very close to the University where the conference was. Location-wise, can't get much better. Reception staff were friendly and helpful. Included breakfast was pretty good with a decent selection. Unfortunately, the key product - the room - didn't justify the price tag of £99 mid week. It's a dated building with rooms that are crying out for renovation. The TV didn't have signal, the room was dark because two of the ceiling spot lights weren't working and the noise from Hope Street was full volume because of the old single glazed windows. In addition, the creaking floorboards and noisy doors in the corridors resulted in a poor night's sleep. Room wifi was pretty slow too. Would I choose to stay here if I had to pay for the room myself? - no.

    5
    « Wonderful »

    Stayed for one night to accompany my elderly and poorly mum who flew in from the Isle of Man for an appointment at the Linda McCartney centre early next morning. The staff could not have been more kind or thoughtful, the beds were comfy, the shower water pressure was good and breakfast was great. They changed our room at the last minute as mum couldnt make the stairs. Would totally recommend this hotel to any traveller.

  • 5
    « Lovely stay »

    Lovely stay at this hotel for my friends hen party! Bartender Andy was brilliant and great company!! Plus he made great cocktails :) would definitely stay there again. Reception team were also lovely and made us feel very welcome! Would highly recommend.

    3
    « Small room,but well equipped »

    Small room but clean and tidy. Narrow corridors, would be interesting in an emergency evacuation. Secure car parking to rear. breakfast very nice Indeed.short walk to royal philharmonic. The philharmonic dining rooms is worth a visit.

    1
    « Not priceworthy »

    Cheap but still to expansiva compare to what you get. When we got the room, there where someone else bags in the room, we got the room after 4. In my bed there where a pair of old socks. The transportation to the airport we haft order again. Staff and wi-fi ok.

    3
    « Not bad for a weekend »

    The location of the Hotel was very convenient as my dad was visiting me at University. I would recommend it for families visiting / moving in to the University of Liverpool or LJMU. It is also conveniently located to the city centre and different bards and restaurants. The customer service was great, and we were very pleased overall. The rooms were a bit dated, but more than adequate. We were given a room with 3 beds, because our rom wasn't ready. It was very spacious, a bit dated and kind of dusty. It wasn't too much of an issue. The walls are thin, which may affect your sleep quality if you're a light sleeper. The bed was very comfortable. The shower pressure wasn't that strong, but we had no issues with the heat. Overall I would recommend this to a friend but for no longer than 2 nights.

    3
    « Weekend away »

    The hotel is a little 'tired' and our room was in the basement which was not a problem as the room itself was adequate for a weekend away. However the hotel does not have a lift and rooms are situated on long corridors with quite a few stairs - not good if you have heavy luggage but did not cause problems for us. The staff were very friendly and efficient and met all enquiries regarding tourist attractions in the city and hotel amenities. Our only complaint was the evening meal - after a busy day site seeing we decided to relax in the hotel and partake in a meal in the hotel restaurant the prices whilst not extortionate are higher than normal but not a problem as we were on holiday - however the standard of one of the meals (my husband's) was dire. After ordering Goan Prawn Curry he was looking forward to a mildly spiced dish - what arrived was a watery dish of very small prawns (only 6 in the dish) and vegetables - no spice whatsoever in fact no real taste. The dish should have arrived with chapatti but didn't and when asking where this was we were told they didn't have any left but we could have bread! My husband complained about the standard of the meal and they said they would take it back to the kitchen and provide a new dish. This arrived 15 minutes later (by which time I had finished my meal) - whilst the new dish was thicker in consistency it did not taste much better than the original - almost as if the original had been thickened with a bit of corn flour. We decided that an evening meal at the hotel would not be taking place again. On a positive note the breakfast was very good. On the whole would stay at this hotel again but would not have an evening meal.

    3
    « nostalgic visit »

    We decided to visit liverpool and this hotel was in a good location for us. It was a ten minute walk from all the main attractions.The room was adequate it was at the very front of the hotel so was rather noisy, but comfortable. Breakfast was okay there was a reasonable choice and there was a secure car park at the back of the hotel.

    5
    « 50th birthday »

    Spent 28th of feb 2016 in this hotel couldn't fault it there 30 of us in total not one complaint from anyone rooms were lovely very clean staff were fantastic one in particular absolute star her name was laura who deals with group bookings she made it very easy for me and kept regular contact so thankyou laura for all you did for us

    1
    « Awful stay »

    We stayed here for one night on a recent stay in Liverpool! It was awful! We paid £139 for room and breakfast for one night! The parking is £10 and you have to leave your key with reception so that they can manoeuvre your car around for other guests to get in and out! Our room was awful! It was 2 single beds pushed together! Only one bed side table and no lamp so it was lights on or off! The shower took about 10 minutes to get warm and then it was just a trickle! The towels were stained and dirty! Breakfast was okay but there was no cutlery so you had to ask over an over if you wanted any more that your one allocated knife and fork! Breakfast was supposed to served until 10 however they were talking the food away at 09.50 and failed to replace anything that ran out after 09.30. There was a bar downstairs that was unattended so you had to wait to be served for about ten minutes!! The hotel and service did not justify £150 Budget hotels provide a much better quality and service than this! There is also all day parking just down the road in a multi story for £4 per day!

    1
    « Poor attitude and service »

    We stayed for 3 nights dinner bed and breakfast just me and wife doing the Beatles tour. Each morning at breakfast for 3 mornings we had to go and ask for tea despite 4/5 staff standing and greeting you as you walk in who then pulled faces behind your back. We waited 20min for someone to change the lager barrel and was then served cloudy lager, when we mentioned things to the manager she said she would send some wine to our table.. This never arrived. Then the maid left our room door open all day whilst we were out, Then we were left without toilet roll which we had to go and ask for and at checkout we were told we couldn't check our bill as the printer had no ink and they would e-mail it to me , 7 days later and 2 phone calls I still haven't received it. But I had a satisfaction survey email and a rewards email..! The problem is that there aren't any grown ups on the staff and they think it's all a laugh. Liverpool is a fantastic place we had a great time but do not use this hotel. Staff and service are awful.

    4
    « Good position »

    Stayed overnight for concert at the Philharmonic hall. Room was small but ideal for 1 person and had all you needed. No view as down a corridor on ground floor but hardly saw in daylight anyway. Positives were friendly receptionists and good breakfast variety in morning. Slight negative was leaking outlet pipe all night outside running down wall.

  • 3
    « The Feathers »

    an ok hotel, ideally situated to visit university and the city centre. Very narrow corridors do give an impression of rooms being squeezed in. lots of stairs to the top floor, no lift that i could see. Breakfast is good but the heating unit for scrambled egg is too hot so over cooks and turns grey. Staff very attentive and friendly. Sites to visit: the top tower of the Anglican Cathedrall. The Walker art gallery, The Albert dock area and Museum of Liverpool. Great shopping area all pedestrianised . Plus lots more. All walkable from this Hotel.

    1
    « Disaster »

    Arrived on 25 February.Key card wouldn't work.Went to reception and i was told someone would be up right away.Twenty minutes later no one appeared. So stuck outside my room. Went down again.Eventually someone came up with a master key card.Said the battery in door flat.He needed to get new ones.Two hours later he never appeared to sort it out .TV didn't work. Told it would be sorted.Wasn't. Absolutely appalling service. Phoned this morning to say i had left my battery charger in room.Told that it should be in lost property and they would phone back.Still waiting. As I said appalling service.

    5
    « Superb! Couldn't have asked for anything better. »

    My sister and I had an incredible stay at the Best Western, the staff did all they could to make our stay memorable so thank you. We were given a marked map tailored to our needs about the best places for food and cocktails in Liverpool. Breakfast was amazing and the rooms were so clean. The only minor fault we both picked up on was the sound from the room walls, we could hear other guests across the hallway from our room which was rather irritating after a while. Don't hesitate about booking this hotel as it would be a mistake not to! Amazing city with a 5 minute walk into town. What an opportunity we had to be able to stay at such a lovely hotel and visit a wonderful city. Thank you!!

    4
    « No problems, well situated, reasonably priced. »

    Perfectly good hotel this - nothing grand, but clean, welcoming, friendly staff and a hearty breakfast. It is also well situated for the City centre and for the University. Maybe not right for a romantic weekend, but for work purposes I would certainly stay there again.

    3
    « Overnight stays in Liverpool »

    Have stayed quite a few times at this hotel now as convenient for University where my son is studying. Always a reasonable stay. Place could do with some redecorating. Stayed in a variety of rooms which are all quite individual. Always find things a bit hit and miss although the staff are always helpful.Sometimes the shower is not very good other times fine. Never had a remote that worked properly with the TV & last time couldn't find one. Sometimes breakfast is good other times not so good. The hotel is cheap in the week around £50 for a single but over £100 on a Saturday which is far too much. It is adequate and it is a 3 star so don't expect luxury but it is very clean and reasonably comfortable.

    5
    « Hen weekend »

    We stayed here for 2 nights for my hen weekend. There was 17 of us. My room had 4 of us in it. The room was a very spacious room for us. Well decorated and on the ground which was a bonus as they do not have a lift. We found it a bit cold so they gave us a heater. The reception staff was great. They attended to our every need. They even got us ice buckets for our alcohol. They changed 1 of the girls rooms as it was on the 7th floor. Breakfast was nice but very small area for such a big place. We only had a problem with 1 member of staff at breakfast that was being a bit rude to 1 of our friends he obviously couldn't work under pressure and definitely was not customer focused. Apart from that I had a great stay. If you can't walk up a lot of steps I suggest you ask for ground floor room. Thank you to the reception staff and especially the lovely guy at early hours of the morning when we had to Google map my sister as we lost her. Great location. Would stay again.

    4
    « 2 night stay »

    Me and my wife stayed here for 2 nights bathroom was a little bit cramped. Think a lift would be a good idea also for older guests. But the positives far outweigh the negatives. The breakfast was one of the best I have ever had in a hotel. Plenty of choice and prime quality. The staff were very friendly and helpful especially the two Irish girls working reception one was called Emma not sure of other girls name. When we needed a taxi these two girls did not hesitate to call one for us. I look forward to a return visit sometime in 2016

    1
    « Felt we were robbed! »

    Six of us stayed at this hotel for the convenience to the Philharmonic which it was, however, the hotel was such poor value for money. Two of the rooms allocated were ok but the third room was shocking - so small and crying out for some attention. In general the hotel desperately needs money spending on it. We paid £149 for each room, it was just before Christmas and the hotel contacted us to advise there was a function on that night so the bar would not be available - it had said this was a probability on the website. We did however think there may be somewhere for us to sit with a drink after the concert but there is absolutely nowhere - so we bought drinks and went to the nearest room which was the "cell" on the ground floor! We were asked if we wanted breakfast at an additional £10 per head and thought for convenience we would - what a mistake! Food wasn't being replaced - they'd run out of things and by the time you got what you were waiting for other things ran out! My friend waited ages for an egg when it came there were two as other people had ordered but left as they couldn't wait any longer. We go away as a group quite often and in comparison to other hotels we have stayed in this was daylight robbery! I will say the staff were very helpful.

    2
    « Tired, Rabbit Warren »

    We went to Liverpool for a weekend and were looking for reasonably priced accommodation in the city centre. This hotel struggles from being an amalgamation of a number of townhouses, but it feels cramped, dark and tired, and in need of some renovation. The décor is worn and old-fashioned and doesn't seem to have been updated since the 80's, the layout of the building is very poor as well making it feel very much like a rabbit warren. The rooms themselves are quite well furnished but are quite cramped, and again, the bathrooms feel quite old, and little things like a slow draining bath, and a loud trickle of water for 5 minutes whenever the toilet was flushed just are little annoyances that don't need to be there. The staff are very nice but it must be as depressing for them as it is for us. We were only using it as a crash pad for one night so I guess it's no big deal for us, however if I had been taking my wife for the weekend we would both have been very disappointed. I had persuaded my friends not to stay at the airport (£30 cheaper and much more up to date) due to the convenience of the location, but on reflection the next time we stay we'll be back at the airport. It didn't help that one of them was given a key to a room that already had someone else staying in it!! All in all, needs some love and attention, fine for the odd night or a solo/work related stopover but not any more than that.

    3
    « convenient location, if you don't mind an uphill walk »

    As others have commented,a rabbit warren layout. Room had key facilities and bed was comfortable. However bathroom rather cold, Wifi erratic and the tv and remote rather unreliable. Convenient location, but uphill walk might be a bit of a strain with heavy luggage. Restaurant was virtually empty when I stayed, but service very slow. Bizarre lack of basic accessories, like table napkins and the right cutlery ( given a large spoon for a sundae dish, by the time the correct spoon arrived I'd given up). So-adequate rooms and location,service and restaurant let it down.But there are eating places nearby. ...

  • 3
    « Quaint but very noisy »

    Strange layout of rooms and many stairs. Very noisy outside as on a main road very noisy inside as walls are paper thin and you can hear everything in adjacent rooms and I mean everything!!! Seems to be used by people/groups going for a night in town coming back early hours of morning

    5
    « Great hotel »

    Had a 2 night stay here Thursday, Friday night part of a groupon deal. We stayed in the Nautical Suite our room was below the ground floor so no view. However the room itself was very comfortable and clean so for the money we paid it was ideal. Reception staff were very friendly and helpful. Breakfast was included in the deal which was buffet style with both cooked and continental styles. Food was excellent. The hotel itself is situated round the corner from the Catholic Cathedral on Mount Pleasant. It's about 10 minute walk to the main shopping centre and a further 10 minutes from the Albert Dock. I would happily return back here definitely gets a thumbs up.

    5
    « Wonderful »

    Have read some reviews so came a bit open minded. To be honest I can't fault it. Very clean. Room was what i expected. Solo traveller so why want loads of space. Had enough hangers for a week stay but only here 2 nights. Staff so friendly and helpful with wealth of knowledge of area. Food outstanding. Ok corridors narrow but lends to being homely rather than impersonal. Everywhere very clean. Noisy at night, ok but reminds me its city centre and thriving. Opted for city centre so glad it was busy or i would worry. Well done Best Western

    2
    « good place poor hotel »

    I stayed at this hotel last saterday for 1 night it was very pricey cost me £140.00 for a room i was on my own as well when i checked in the person said i need to leave a deposit of £50.00 on top of me paying £140.00 thats £190.00 pounds i did not mind paying the deposit but when i left on sunday moring thay said the deposit would be back in my bank acc within 2 days 6 days on i still not recived it back so i rang tham to find whats going on thay tolled me on the phone it could take up to 10 working days even i no it dosent take that long if i know this i would have booked a nother hotel anyway my hotel was ok could do with lick of paint and didnt get any sleep as it was so norsie people drunk banking doors shoùting talking load the the breakfast wasnt great ever everyting was late at breakfast time i would not be returning to this hotel cost to much loads of cheper hoteks in liverpool

    3
    « I don't mind a basic room but I expect it to be clean »

    I knew from the reviews that the hotel was on the basic side so knew what to expect. Yes, the decor is a bit on the tired side but I don't mind this if the hotel is clean. However what I'd rather not see is a lot of mould in the shower cubicle - see photo below, room 25. The rest of the hotel is rather nice, a well appointed bar and restaurant and very close to the centre of town. The car park is very cosy though, if you arrive early expect that later arrivals will block in your car, though the staff will move other cars to accommodate you ( all keys are kept in reception).

    4
    « Good Location »

    We stayed in this hotel overnight in February 2016. Having been bought the stay as a gift by our family. The hotel is situated in a good location for exploring Liverpool, 10 minutes walk to the main shopping centre and Cavern Club and 20 minutes walk to Albert Dock. 15 minutes walk, half way up a fairly steep hill, from Liverpool Lime Street Station.. On arrival we were greeted by a very friendly and amiable receptionist. We had been given a room on the third floor.I counted fourteen stairs to the first floor, then estimated another twenty eight to the third floor. Be warned for those of you suffering with a pulmonary or heart condition. THERE IS NO LIFT. We were immediately upgraded to a superior ground floor room after explaining about our breathing difficulties and about the number of stairs we would have to carry our bags up to the room. We had bed and breakfast so couldn't comment on the evening meal. There was an excellent choice for breakfast from fruit and yoghurt, Danish Pastries to full English. All the food served was hot and cooked to a high standard as we have come to expect from Best Western. Extra pots of tea and coffee were available if asked for. The bed and room was very comfortable and at the rear of the hotel, with complimentary tea and coffee, although we had to ask for milk which they brought in a jug from the kitchen but it didn't last long enough for the duration of our stay. We decided to take in our own milk from the super market. We had to be out of the room by 11 am and could have left our cases with reception, but rather than trudge all the way back up the hill at the end of a long day sight seeing, chose rather to take our luggage and leave it in the Left Luggage at Liverpool Lime Street Station. £8.00 for 8 hours. All in all a very enjoyable stay.

    3
    « Valentines »

    A nice hotel with friendly staff we went for the executive room which was nice but very small and the loo was tiny with no bath parking is a tenner a night extra no lift and three flights of stairs was taxing but would use it again .Its only a ten minute walk to where the nightlife begins at the bottom of the hill

    3
    « Wasn't the best!! »

    Well dropped luggage off because we was early came back after 4 hrs receptionist hadn't Gotta clue where it was later turned up in our room which was very small thought bed was king size turned out to be 2 singles screwed together was never once told by receptionist what time breakfast was in fact reception was hardly manned won't be using this hotel again !!

    3
    « Ok, would stay again »

    I had read the mixed reviews on here and was not surprised by the hotel. We stayed here because we wanted to be close to the university. The location for us worked out really well. The hotel is close to good bars and restaurants and very handy for the university. The hotel is a bit tired and the decor could do with bringing into the 21st Century. We had a twin standard room and a double superior room. The standard room was very small with a small bathroom. The double room was much bigger, big bathroom and dressing gowns. The hotel was clean. As someone has mentioned before it is made up of some historical town houses so there are lots of narrow corridors and staircases. The staff were very friendly and the buffet breakfast was good. The hotel offers parking but the carpark is very small. Overall if I wanted to stay close to the university I would stay here again.

    3
    « Mid week break »

    Old and worn hotel, dark and gloomy corridors, a little out of town a good 15 mins away from station. 25 min walk into the heart of the city. Rooms very small, breakfast was good. Definitely in need of refurbishment. Bar downstairs and breakfast room. No indictation of disabled facilities.

  • 5
    « Great hotel stay »

    I picked the hotel because of the price, not expecting much, but the room was great (pretty, plus clean), the restaurant food was excellent, but the breakfast buffet was large, many choices to choose from, fresh cooked, and very tasty. The staff very helpful when I asked questions about getting to the airport and site seeing.

    4
    « Central Location »

    A good quality hotel, but because it is a row of 'knocked through' houses the stairways corridors and room arrangements are a bit bizarre. Very close to the Railway station and the Anglican and RC cathedrals. Beds very comfortable and although my room was at the front of the hotel there was very little noise from the road.

    4
    « Perfect for a one night stsy »

    Room was small but very well presented en-suite very roomy clean and shower was lovely. Reception and waiting staff were very helpful and couldn't do enough for you. Will stay here again. Tea and coffee making facilities were excellent and were replenished on request.

    4
    « Nice »

    Great location just a short walk from Liverpool Lime street and very close to town. Rooms are nice and just perfect for a one night stop over. Didn't have any food so cant comment on that. Staff all really friendly and helpful would recommended this hotel

    5
    « Baby Shower »

    We had my sisters baby shower afternoon tea at the Feathers on Sunday. Had a lovely day. The room was nicely decorated with balloons, candelabras and white lace table cloths, the staff were really friendly and helpful and the food was brilliant. Overall it was a great day and I would definitely have another celebration there! All of the girls that came also commented on how nice it was and how they'd also book for an event in the future. Thanks to all the staff for making it such a lovely day.

    4
    « Perfect location and nice bar »

    Brilliant location of hotel, rooms were small but perfect for Afew nights stay and as a base when going on nights out with friends. Clean and friendly staff. Would stay again if we came to Liverpool as it was right were we wanted it! Carpark at the rear so that you can park your car for the night!

    3
    « Reasonable hotel but potential surprises »

    The room was down a flight of stairs, along a corridor and up another three. It was much too hot inside so I had to open the window, which exposed me to the rather rowdy street below. On the up side, the breakfast bar is quite nice, even if the service is a little slow. While I was waiting in reception, the woman in front of me was claiming that her twin room had been double-booked and she had walked in on a pair of men, one of whom was in the shower. They had had to put her and a friend in a double room, which was not to her liking.

    1
    « Would never have Christmas Function here again! »

    Appalled at the customer service at Best Western & The Feathers at the low level of service we received at our work Christmas party. After sending a letter of complaint to Best Western Customer Services Head Office and then being told to email Sean Brady the Regional Operations Manager which I had done twice with no response, neither Best Western or The Feathers Hotel responded to our complaint. On the night we spent over £700 on food, drinks and accommodation and they haven't even got the decency to respond to their customers! Disgusting for such a big company to ignore their faults and not own up to their mistakes. I would definitely not recommend planning your Christmas Party with The Feathers Hotel as not only do you receive an extremely poor level of service, they cannot even respond to their customers feedback.

    1
    « Dark and dingy »

    Staff were friendly and helpful. The "hotel" is an architectural disaster particularly if you are disabled. Serious need of modernisation is needed. It is dark and dingy, narrow corridors, horrible old carpets. Reminded me of a rabbit warren. Shower water pressure was good but the bathroom was old and of questionable hygiene. Fingerprints over the light switches, TV and TV remote. Charge of £10 per day to park for Liverpool is excessive. This is not London.

    4
    « my visit to best western feathers liverpool »

    Although an old building with no disabled facilities the hotels staff are second to none, nothing is too much trouble for any of them. As a disabled person my visit was made to be just as comfortable as any one else.grab rails would be a great asset outside and jnside .the restaurant is down stairs a great disadvantage for me

  • 5
    « Great value »

    Booked a last minute room here for £45, for an executive single- I think the big difference is getting a (wonderful) 4ft bed, and dressing gowns. Room was very small- tiny- but as a single traveller in all honestly it was perfect, didn't need any more room. The bath/shower worked very well, whole place was clean. Friendly staff and I will certainly be using again. My only issue was the TV had permanent subtitles and the screen was slightly distorted, and I was t clever enough to fix that (or it was stuck like that).

    4
    « Lovely hotel »

    Lovely hotel, staff are really friendly and helpful, nice and clean and comfortable and spaceous bedrooms. Breakfast also nice and can help yourself to as much has you like. Would recommend and will be stopping again.

    4
    « Good place to Stay »

    Clean, a bit old fashioned in its decor but that's part of the charm! The hotel is in a very central location. One thing I must highlight is the receptionist, in terms of customer service she was excellent. Myself and my daughter were travelling from Northern Ireland, we had never been to Liverpool before, she was friendly, smiling, able to give us directions and even assisted us getting a document printed that my daughter needed from her email!!

    5
    « Impressed with this hotel »

    I booked a room with this hotel through wowcher, & i can happily say it was a pleasant stay. I stayed in room number 53 and i was impressed with the decor & how clean the room was. Very friendly staff & a really good hotel in the heart of Liverpool, I would definitely stay here again, Thank you for a pleasant stay.

    2
    « Bad nights sleep »

    We paid £94 for a night here, which was the cheapest we could find last minute. The price was okay for a Saturday night. The two girls on reception were lovely and gave us any relevant information. When we returned at the night there was a male receptionist on the desk who just sat there speaking on his phone, and didn't even glance up to say I'll be with you in a minute. Bored of waiting we went downstairs to the bar to find a foreign bartender who spoke next to no English and was very slow. I thought we'd caught him in the middle of cashing up as he was taking so long, when he was actually serving another customer. He was obviously struggling with the till. After about 15 minutes we got our drinks which was embarrassing seeing as there was us two, and one other table of three! The room we were given was in the hallway, so very loud all night, with staff talking loudly outside our door very early. All in all I would be happy to pay around 40 for what we got! Room was clean enough, no problem with that. There was however a wardrobe situated in the middle of the tiny room at the end of the bed so not the prettiest room either. No stool for the desk either.

    4
    « Very nice stay! »

    We arrived after walking from Liverpool lime street station which wasn't too far away! And seen the hotel from quite far away so we arrived and we where checked in very quickly! We where shown to the room which was for a hotel a long walk away! But that's the only thing I can say was wrong with I lt and that's not a big deal really enjoyed our stay here clean comfy and a good price definitely recommend!

    4
    « . »

    Lovely staff, nice hotel in a good location.. Away from the busy city but close enough to it! Was walked to our room by a nice member of staff. Nice room with a nice theme! Enjoyed my stay, would recommend this hotel mostly for adults and couples and i would definitely consider coming again!

    3
    « Nice hotel but let down with the service »

    I paid £10 for early check in of 11am, when we got there late about 2pm our room wasn't ready. When I complained I was told it was only a request! I also paid for a glass of Prosecco and chocolates on arrival and ended up having to ask for them! On the other hand the room was lovely but a bit of a let down overall ?? Good location for visiting town.

    4
    « As time goes by »

    It had been some years since we'd stayed at the lovely Feathers Hotel and so to be surprised by my partner, that she'd booked if I wished for us to return, was a great surprise. On arrival, the lovely reception was just the same, wonderful. Staff were just as friendly and the prices were now cheaper. One little surprise was the car park however. You could use it, but it would be at a cost of £10. This to me was steep and not something we chose. As we didn't have a car for our last stay, I don't know how recent this charge is. Our room was lovely, however for an Executive room, which is what we'd booked, it lacked space. There was also no DVD player / PS3 in the room, something we'd had before. The bed was extremely comfy and the bathroom nice, but again lacking in space, or maybe I'm a lot bigger It was beautiful and luxurious and offers an affordable friendly visit, but maybe the rooms need redesigning in layout. In addition breakfast was an additional £10 each, which again we skipped. I would return most definitely, it just needs a couple of pointers looking at.

    3
    « Tired »

    It's a cheap hotel in liverpool and if you're on a budget price matters. Always comes up as a budget option when searching hotels in the city To be honest you do get what you pay for. The hotel is very tired and shabby now. Not a hotel I would chose again. The rooms feel dreary and I think the hotel would benefit from a decoration overhaul. Again, good if money is the primary concern

  • 4
    « Get what you pay for, Good location. »

    Stayed for 2 nights and Paid £44 per night plus £10 per night parking. This is a reasonable price for the money I paid. Good location only 5/10 minute walk in to the centre of Liverpool. Room was nice and clean. be prepared to walk up a few flights of stairs! As there's no lift. But for 44 pound a night, and in a good location with on site parking can't really ask for much more.

    2
    « Tired old hotel »

    Well on booking over the telephone wanted a double room for three nights,the receptionist said all double rooms were booked up on the dates we wanted,although we could have an executive room for £10 per night more,so we decided to except that,on our arrival we asked if the receptionist needed our groupon voucher of which she declined,N11.our room,so we took our luggage up on the first floor thru the winding corridor to our room,on which to find a very very small room not what I expected as a executive room,you could just walk past the bed sideways,there were no slippers,not even a glass to rinse your mouth out in the bathroom,as the hotel website stated,a executive room,it measured approximately 7 feet X 12 feet,I had a bigger hostel room before ,was a flat screen TV,that was placed on a table in the corner,of which the light switch for the bathroom was right behind it,the staff was very helpful and the breakfast was good,I did go to the reception to complain about the room,but she said that is the executive room,I did remark that it wasn't worth £10 a night,the three nights should have been £159 through groupon,plus £10 a night extra for the so called executive room,

    5
    « Nice, convenient hotel »

    I stayed at the Best Western Feathers hotel for one night. The hotel is in a convenient location right next to John Moores University and five mintues walk from Lime Street Station or Moorfields. The rooms are comfy with all the ammienties you would expect. All rooms have high speed internet. Reception staff are extremely helpful

    2
    « 2 star hotel, pretending to be 3 star »

    If you are staying on Friday or Saturday please do not expect any sleep. Also while getting to your room expect to go down into the basement, then up and then up again. Rooms are rundown. Carpets are old and heating not so good. The only good thing was breakfast and the lovely staff that served this. Will I stay there again: NO

    1
    « Do not book for a Christmas party »

    I had my Christmas party of 30 people booked in Aug. The hotel mithered me every week for full payment which I paid well in advance of the contract rules. One week before the event the hotel called me stating that they are cancelling the Christmas party. They claimed that another party of 50 hadn't paid the full amount so they could not continue with the party night. I was left with a weeks notice to rearrange a party for 30 people in another venue. Plus it took the hotel over a week to refund the money so I had to find £1500 to pay out for another party until I received the refund. Communication was terrible, we were completely let down by the venue. The venue did not think this was a big deal stating we could change our night or they can squeeze us in the Alicia hotel. The party was on that date for a reason and I wanted it in the centre for another reason. Never again will I book this hotel.

    2
    « Dissapointed! »

    We had a lovely weekend I'm Liverpool with my mum and 3 sisters for her birthday. Unfortunately this hotel was nice in terms of how it looked and the room but we had a few issues that you don't expect in a best western. The bar opens way too late and is full of hen and stag do party's and even though we had been out ourselves we didn't expect to still be kept awake at 5 am in the morning because of party's singing at the top of there voices in the bar that was right at the side of our room. None of us slept and the hotel manager didn't seem to care. We complained during the night and the staff eventually tried to empty and shut the bar at 4am but people were still on corridors and banging around and as soon as that stopped the hotel staff started hoovering and moving chairs. Terrible night, terrible management and would not book this hotel again. What a shame as we have stayed in other best westerns and they have been lovely, this one is really letting the chain down. There was no apology, and to be quite honest the female manager was quite abrupt. What a shame.

    1
    « Disgraceful hotel and management »

    We had our Xmas party booked at this hotel (we booked it in August) all paid for. Then one week before our party the staff kindly contacted our orgainser to cancel our booking because another group did not pay. The hotel offered us a very tiny compensation package a bit of an insult. Thankfully our organiser finally got us another venue which resulted in quite a bit of stress as you would expect with less than a week to go before a Xmas nightout. This hotel kindly didn't refund us before our nightout so additional funds had to be used to book our venue. Please read these reviews when even contemplating booking this hotel for anything. I'm sure there will be some 5* reviews popping on these reviews soon (probably by their own staff) to counter these poor reviews this hotel rightly deserve!!!

    4
    « Good for town and university »

    Stayed her on a Sunday night - ground floor room - was told it might be noisy due to a Christmas party in the restaurant. No chance of moving as full. No issues - generally very quiet. Room comfortable - good size for me and my mum. Had requested a twin but given an absolutely huge bed so not an issue. Bathroom facilities good. £10 to park in secure car park at rear - no pressure to leave at check out time - staff said come back when you're ready. As the hotel was very handy for town and the University that was great. Breakfast was fine. Main plus point - the staff - really friendly and helpful - sorted out what we needed immediately. Would I stay again? - yes I would.

    2
    « Not really what we expected »

    We pre booked and pre paid for our stay but arrived a little early for check in but was allowed to park in a very cramped car park (£10 extra a night) and store our luggage behind reception. The staff through out our stay were very pleasant. We upgraded our Groupon booking to one of their newly refurbished executive rooms with a four poster bed which on first appearance was very nice. The problems started by a shower that only ran cold with very weak water flow. Not what we expected at all and after a long day was very disappointed. We reported this immediately and a porter informed us this was a job for maintenance who would be available the next day. The next issue we had was a very creaky and noisy bed that kept us awake all night and to top it all we were woken up at 5-40am by the telly which had apparently had its timer set to blast the news out. No lay in for us after a late night out and a creaky bed. So again I was down reception and spoke to a manager called Laura [--] the hotels Rooms Revenue Manager who assured me that all would be sorted. When we returned that night sure enough the creaky four poster had been sorted and tightened up. :-) but the apparently fixed shower had not been fixed at all and was no different to the previous day. So again I went down to report it but informed it was fixed??? It was that bad my partner daren't was her hair for 2 days because she was concerned that she wouldn't be able to rinse it properly. Then at 8-45am Sunday morning we had a visit fro the maintenance man who whilst we were still in bed decided to enter the room without knocking using his pass key and we had to inform him that we were still in bed! He retreated apologising telling us reception had informed him that the room was vacant. We got ourself up, packed and left not really feeling as relaxed & refreshed as we expected. We did put this down to a bad experience and checked out without as much as an apology. Then to add insult to injury I checked my bank account a couple of days later to find that they had taken the booking payment and car parking fee AGAIN so I had now paid twice. I contacted them to discuss this but had to wait until Laura the manager was on duty which I was informed would be 10am that morning , but was promised a call soon after that. I had nt heard from her by 12 midday so rang them back, the receptionist informed me she was to busy to come to the phone but she had been authorised to refund the double payment. I asked her if Laura could please ring me as soon as she was free but all I got was an email defending her and the hotels actions. But what did amaze me is that she was still adamant that shower had been fixed. No we would never return and feel that the hotel has let down the Best Western Group, to which we have never had any issues before.

    1
    « Awful customer service after very late notice cancellation »

    For our work Chrismas party we book the Feathers Hotel, Liverpool back in August 2015 for the lengthy arrangements required for the large number of staff going. One of the team took charge of the stressful preperations to which they did a great job, arranged fod 10/12. We paid our deposit, followed by the remaining balance ready for a great Christmas celebration. Expecting all to be fine we looked forward to and prepared for the night (childcare arrangements etc.). Some booked a room to stay over in the feathers fod ease on the night. The member of staff organising received a phone call on 03/12 to be told the night was cancelled due to none payment by another party (separate to us). Yes the 03/12, a WEEK before the party!!!!!!! To add injury to insult The Feathers offered us a small amount of money compensation per person, which we declined. Last minute plans were made with numerous negative enquiries as all booked up, however we eventually found an alternative and had a brilliant time. However the staff staying at The Feathers were inconvenienced having to get back to The Feathers. To let us down so last minute and not offer an appropriate compensation is awful and doesn't look good for a, what I thought was, reputable venue. If they do this to us they may do with you, is it worth the risk? I'd say not and we definately won't be booking the Feathers again!!!!!!!!!!!!!

  • 2
    « Not what I hoping for. »

    We pushed the boat out and looked forward to an executive suit here to have fun with friends and see the sights. We got an email 3days before arrival telling us we could not use any of the facilities after 6pm because they had a party. Note too late to book somewhere else poor on their part when I rang to complain I was lied to, they stated it had only just been booked in so notice could not be given, in fact the people at the party said they had known for at least 5 weeks. We paid £161 for one night plus £10.00 to park in their car park and the executive room was like a rabbit hutch. Feel ripe off. Will not stay again. Please don't get ripped off by this hotel. No apologise from them just smiled and said it's the way it is. The customer does not come first in this hotel.

    5
    « Really nice - friendly staff, nice big room. No complaints! »

    We stayed on the night of a big storm, and my car developed an electrical fault - the staff were excellent about it, ringing round to try and get jump leads etc. In the end I had to get the AA out, but all was well in the end. The young guy who was in charge of moving the cars around in the car park was very helpful and put up with my nuisance with good grace. Reception staff also extremely pleasant and helpful. The hotel itself is an interesting old warren of a building. The breakfast room is in a basement, and there are some windy thin corridors and suchlike, but it's all well maintained and decorated, even with some interesting art on the walls. The room was large and the bed comfortable, even a little leather sofa. Breakfast was good also - mixture of full english and continental, buffet style. Nice staff in attendance there too. Completely free no-hassle wifi (without even a signup hurdle), and a stone's throw from the catholic cathedral, and a few hundred yards from the town center.

    2
    « Surprised »

    Booked in knowing the restaurant was fully booked but to find that a bar was not available to residents was.a new unwelcome experience. Most disappointing. Convenient for city, but if you want to relax afterwards fine somewhere else. Can't comment on food as none was available as not prepared to eat in room.To be informed of this only a few days before visiting when the room was booked weeks ago I consider very bad customer care.

    4
    « Stayed 3 Nights Mon-Thursday »

    Enjoyed our stay here, the staff are very friendly and helpful. The food was excellent would recommend the restaurant for evening meals. Very well located for walking into the city centre. The bedroom was first class, with a very comfortable bed. We will definitely be back next year!

    3
    « Tired hotel but good location »

    Just returned from a one night stay. Excellent location and friendly staff. Secure carpark but unsure why reception keep your keys. Did find a random pair of glasses in the room when we arrived. Good size twin room. Hotel needs updating throughout.

    5
    « CHRISTMAS NIGHT OUT »

    The staff at this hotel are fantastic. 27/11/15. What a fantastic work force in this place they are a credit to the company. Thanks for going that extra mile. We stayed the night also in the hotel. Again the staff saved the day. The room clean and ready to go. It done the job but without the fantastic staff this place wouldn't be the same! THANK YOU TO THE STAFF ON SHIFT 27/11/15-28/11/15 nothing was a problem ??

    4
    « location »

    the location is great. only 5 min walk to city center and 10 min walk to dock. near uni and there are many restaurants or bars. but we had a room in ground floor and noisy when people go up stairs. so choose one on upper floor maybe better.

    3
    « Faulty towers »

    We visited this hotel on.the 27th of nov. After a 3 hour delayed flight we were delighted to arrive only to be told that we could not use the bar or dinning area as the is private partys. The heating system wasn't good as it was all set to timers and our bedside lamps did not work . Apart from that we had a brilliant time in Liverpool.the staff in this hotel are really welcoming and friendly. Many thanks to (Andy Sheridan) in they bar he definitly brighten up our sunday hang over with his bright and bubbley personallity. Thanks ladd until next time ??????

    2
    « Would not stay here again »

    Had high expectations because of the brand name but was disappointed. Found it a tired hotel in need of total make over/ renovation. Staff was excellent. In order to get to room you first go down then up and then down and then up again.

    4
    « Outing »

    Stayed here for the first time our room was lovely .bed comfortable and staff very friendly.breakfast was also nice parking £20 extra it is secure, I would stay here again ?? my husband booked here as was quite central no lifts here

  • 3
    « nice room but small beds »

    I was given the rong room but soon put it right, clean and nice room all the comforts i needed ie tea coffee large tv. Parking costs £10 but most other places change more the twin room beds were very small as im a contractor and a 3 ft bed is not really the norm as a single bed is 3ft 6"

    2
    « Disappointed »

    We were very disapponted with this hotel, we were put on the top floor, with no lift available, the room was small with a tiny shower which rattled and ran out of hot water, we complained to the reception, who told us we would see if they could do ant thing about this, we were never got to back too!!

    5
    « Friendly and Great Location »

    Having stayed in another BEST WESTERN hotel in Stoke, I chose the Feathers hotel for my overnight stay whilst visiting Liverpool. The reception area was small and welcoming and the member of staff was friendly and helpful and I was shown to my room. I opted for a superior double room to compare with the standard room I had booked at the other hotel. I didn't feel the price difference reflected the difference to the standard room but appreciate it wasn't at the same hotel so cannot fully compare. My room was spacious, with the bathroom separated by another door. The decor and layout of the room was good. The room was clean and tidy. The bed had the right amount of firmness, with clean sheets and protectors. I decided to eat at the restaurant in the hotel, the waitress was friendly with a lovely welcoming smile. I opted for a sirloin steak which was cooked as requested, although it was good, I have had better steaks. When I returned back to the hotel after being out for the evening, I decided on a few drinks before bedtime. The bar area is with the restaurant but not as big as I would have thought and I didn't feel as relaxed as I did at the other bar in the other BEST WESTERN hotel. Retiring to my room, I had a good nights sleep after my busy day. Thank you to all the staff for making my stay a pleasant one.

    2
    « Cold room, shabby too »

    I Stayed here during a conference and was sadly disappointed at the quality of the room furnishings. The curtains were frayed. The large bed was two connected twins that had a gap in the middle. Tea and milk were not replenished. The worst part of the stay was that the heater in the room did not work. I tried to turn it on the first night to no avail. The hotel did provide a small personal heater that helped a bit on the closest night of the year but the room was cold. I mentioned the problem to reception and was assured it would be taken care of. Came back and was told all was fine. When I walked into the room it felt as if I had entered a walk in freezer. Reception sent the porter to try to fix it and he at least got heat to come out a bit. But the room never really got warm and the heating more or less packed up after half an hour or so. And the crowning touch, when I went to check out the desk was unstaffed. Yes, a staff member did come when I called the number indicated, but this was yet another annoyance. Oh wait, there's more. It's claimed that breakfast begins at 8:00. After 8:00, the staff began slowly putting out the various components. No eggs. The chef claimed five minutes for eggs. Fifteen minutes later they still had not materialised. When someone is staying at a hotel for business one would expect that breakfast could be produced in a timely manner. I will not return to this hotel and would not recommend it anyone.

    3
    « Excellent Staff »

    We visited the hotel on the weekend of 14th November 2015. The duty manager throughout the weekend was a young lady and she was fantastic. This young lady was a credit to the hotel and should be recognised for her excellent customer service skills. One of the guests that was with us hurt herself in a fall and she was so helpful. This young lady worked some long crazy hours and looked absolutely shattered on Saturday evening (near midnight) A totally dedicated young lady who deserves the maximum pay rise. The hotel itself was ok the breakfast staff need to cheer up - but apart from that we had a pleasant stay

    4
    « Overnight stay »

    The hotel building is an interesting combination of linked Georgian Houses with lovely if rather narrow staircases. We had a quiet room at the back on the 'lower ground' level which was actually ground level overlooking the car park. On a wet evening this was not an attractive view ....except that when one looked up the floodlit Catholic Cathedral dominated the skyline. The room was small but comfortable, characterful, clean and equipped with everything we needed. Staff were pleasant and breakfast was plentiful. The location is excellent for both the theatre and the concert hall.

    4
    « You could not fault the staff »

    We were made most welcome when we arrived at the hotel, it is without doubt in a fantastic location, seconds away from the Catholic Cathedral, minutes away from the shopping centre and a really good base for travelling around the area. Excellent breakfast, if you didn't want porridge (that came out cold) but the buffet style breakfast was hot and tasty. Secure car park was an added 10gbp per day, unusual to have to pay extra, however, had we parked down the road, it would have cost considerably more. The room we stayed in was a disappointment, very small, airless and cramped. but was clean but tired.. In short, avoid room 11. We were going to go out to the Quarter Restaurant as we had been there previously, it was raining so decided that we would reluctantly try the restaurant in the Hotel. Were we disappointed?...... NOT AT ALL it was super, the food was excellent, plenty of it, fresh, excellent quality and the best tomatoes I have tasted in years. I had the Lamb and my mum had the chicken and it was smashing.

    2
    « good food »

    Good food in the restaurant, but that is the only praise i can give. Unless you like to crawl to the bottom of the bed to get out, as one side is rammed up to the wall, No bedside table . Weak and feeble shower. Also very noisy passers by.

    3
    « Great location but very loud »

    Hi, I had a great time at the hotel until it was time to sleep. It was really load a lot of road noise and people yelling. It was Oct 31st and the bars do not close until 6 AM near the hotel. But it was in the perfect place if you needed to be at the university. The Breakfast and Bar were first rate. Think about eating breakfast there for the price its hard to beat. Older room but very clean. Everything worked well. full control of all lighting.

    2
    « Disappointed »

    Booked 3 double rooms for 2 nights .Special occasion, but disappointed ! Cost over £740 and was not worth it, a tired hotel thats in serious need of updating and decorating l expected better from Best Western.Double rooms were too small to move around and not enough room for 2 adults with belongings ! Bed was rubbish,the mattress had had better days for sure. Shower was not powerful enough to blast away the shampoo ! Double glazing would have been a bonus instead of old sash windows running with condensation. Will not book Best Western again too expensive for the quality offered.

  • 4
    « overnight stay »

    we stayed for one night only with our eleven year old grandson who was on his first visit to Anfield. All staff members were extremely welcoming and helpful. Our family room was adequate for a short stay, the bathroom clean if rather small, and the provision of tea/coffee is always welcome. Breakfast was excellent.

    2
    « Being honest »

    After staying in best western hotels before, I was surprised to see how run down and tired this hotel was. From the outside it looks lovely and grand but the inside is so shabby. University wing room 4 is where we stayed and it seemed to be one of the bigger rooms however still very small. The smallest cupboard to hang clothes and a very small bathroom. The shower is not adjustable and seems to flood the whole bathroom every time it's used. The hotel was constantly BOILING!! I turned the radiator off and requested a fan from reception which was brought up to my room quickly with no problems. There is some kind of air con unit or generator which goes on and off through the night and even with the window closed its quite loud. The bed is the worst bed I've ever slept in in a hotel, it might've been softer to sleep on the floor (if there was enough floor space)! It had holes in the quilt cover and the mattress was so old it seemed the springs had just given up!! Breakfast was nice enough even though a few items were not available as the 'delivery had not turned up' I will say the staff are very pleasant and were very helpful but for the price paid I feel very let down and would opt for a different hotel on my next visit to Liverpool.

    1
    « Small room for student not of an hotel of Best Western level »

    No elevator to go to 2th floor; impossible with suitcase Fortunately they do it for us Bed very old and hard for delicate back or spine problèmes the bed is jammed between the door and the wall without nightstand light and electrical outlet not very convenient Noisy from the front road A very bad smell of friture comes form the corridor etc... People more than 30 dont go to this "hotel"

    3
    « Let-down »

    This hotel cannot be blamed for being on a fairly busy road or for being surrounded by university buildings. However, it should perhaps make efforts to shield guests from the inevitable noise. A simple set of ear plugs would be a small but welcome gesture. It's a lovely feature to have sash windows but it may be time to invest in some secondary double-glazing. We agreed to pay on arrival, but with the benefit of hindsight, I will ask to see the room first another time. Our so-called double room was on the small side, with the bed right by the door and pushed into a corner. There was therefore no room for any bedside tables, and the person on the inside had no quick/easy way to get out of bed. Yes, we could have asked to be moved, but Uni 7 should not be 'sold' as a double room. We had to work on how to flush the loo, as it really didn't want to work first time. There was nowhere to hang towels apart from the side of the bath, and one small knob on the door. The water pressure in the taps was great, but the shower was little more than a trickle. And as for the electric sockets, I could fill another whole paragraph. There is much room for improvement if the rest of the hotel is anything like this.

    5
    « Great hotel »

    After looking at a lot of hotels in Liverpool on the Internet we decided that this one was the best for the budget we had and im glad we chose it. We came early before booking in time and they allowed us to leave our bags which meant we didn't have to carry them round with us all day. When we did come back and book in the staff on the reception desk were very friendly and helpful and showed us to our room. The room (superior double) it looked as though it had recently been redecorated (uni rooms), the room was big, clean, tidy and comfortable. We were on the front side of the hotel so expected a lot of noise from traffic and the street but hardly heard a thing. If we were to come back to Liverpool we would be happy to come back to this hotel.

    1
    « Very poor »

    This hotel is in serious need of some TLC. I travel a lot for work and often stay in Best Western Hotels. This hotel should not have Best Western attached to it.I was in Liverpool to work ,a fact known by the hotel as the company made the reservation but I was given a pokey little room, stinking of bleach and in dire need of decoration and for the privilege I paid £149 for one night! Day light robbery!!!!!

    3
    « Convenient »

    Visited with my dad and booked a twin room, when we arrived it was actually a double, but the girl that on the desk quickly swapped us rooms. Both rooms were a long walk away from the reception, and a lot of stairs, and the decor was in serious need of updating. The bar was very expensive and the decor very dingy, we decided not to eat dinner or breakfast there. The hotel was in the city centre and in walking distance of everywhere we wanted to go, and the two girls we met on reception were lovely and welcoming.

    5
    « Great hotel »

    Great hotel, stayed one night . Room very clean and spacious,large comfortable bed and very modern bathroom. Staff very friendly and helpful. Within walking distance from city centre and near all the old pubs that ooze character . Breakfast is buffet style with a great range to select from. Minutes away from both Cathedrals . Most certainly would stay again.

    1
    « Possibly the worst hotel I've ever stayed at »

    Usually I post very positive reviews but I can't lie about this place . I stay at the best western in Hamburg several times Year . Fantastic hotels . Why? Do they put this hotel under their umbrella ??? Ok first the hotel is very shabby would look very backstreet Blackpool ish . Then the shower Doesn't work . Temperatures are scalding to freezing deeply unpleasant . Bed felt like lying on a pallet . To be honest £62 I feel robbed . Tonight I'm in a premier inn for £37 and I really can't fault it . Best western u will be getting a complaint . I asked for a cab to be told I'm busy jake will sort , I asked "jake" he replied I dont know the number . After 20 mins waiting I walked my advice I travel globally stay anywhere but here !!! Truly terrible

    5
    « feathers hotel liverpool »

    arrived in liverpool with a warm welcome of all of the staff couldnt do enough for you my room was amazing kingsize bed spotless so the feathers is the place to stay in liverpool . shops liverpool 1 and bars are just a walk away . i will be certinly be coming back to this fantastic hotel ..

  • 5
    « Great small and friendly hotel »

    This was the second year in a row that my wife and l have been to this hotel we found it nice and quiet and the staff could not do enough for you and the breakfasts in the mornings were the best l have had in a long time

    4
    « Honest review »

    We stayed here for 1 night in the university wing room number 5 The whole room was tastefully decorated with a 4 poster bed , large TV ,iPod docking station ,free wifi very impressive bathroom coffee and tea making facilities and very clean Very friendly and helpful staff, a great breakfast ,and parking on site Overall based on our room it should be 5 star we highly recommend this hotel and we will be back next time we visit Liverpool

    5
    « An honest opinion.... »

    We stayed at the feathers for 1 night The room in the university wing room 5 was amazing 4 poster bed fantastic decor impressive bathroom Large TV ,iPod docking station etc... Based on this room it should be 5 star The staff were very helpful and friendly ,breakfast was great We visit lots of hotels all over the world and this hotel is up with the better ones Overall a great experience we highly recommend

    5
    « Felt Compelled To Complete A Review »

    Where to start is more the question, it would be easier to do bullet point below. I have been working away over 20yrs and this has to be one of the best places I have stayed. Reception & Staff - Very Nice / Complimentary Drinks Await you if your busy or waiting for others, tea & coffee all set up, the general reception is a very high standard. The staff- well the staff could not be more helpful if they tried, their manner and professionalism is second to none. Breakfast / Evening Meal & Bar Staff - Pretty much like the above, the quality of food & the area you eat in is of a very high standard. The staff as mentioned could not do any more for you, they take the time to see if everything is O.K. before - during & after your meal. The bar has a very good choice of drinks and the staff are very friendly as well as professional. There is large screens within the area which you pretty much watch what ever you want to as the staff do not lock it onto sport or music but every channel available. Parking - Plenty of it I must say, there is on street parking outside the front if you wish to use it, there is also a rear secure compound car park and with the help of the staff you can get a lot more vehicles in than possible and in the knowledge you will not be trapped as the staff are insured and more than capable of moving vehicles so as not to delay anyone wishing to leave. The Rooms - Over the course of 5 weeks I have stayed in many different rooms, the level of cleanliness, facilities within the room, the bathrooms & the comfort of the bed as well as the room are just brilliant. I would be more than happy to bring my family here and not just visit for business, I don't actually think I would even check anywhere else after the stay I have had here. Keith Stannard Sims - Pontypool S.Wales

    3
    « Mixed feelings »

    The staff here are very friendly but for me little things let it down which didn't make it my usual Best western experience. A small cramped bathroom even though it was an executive room, no newspaper on the second morning due to staff shortages, nobody asked if I wanted to charge things to my room which led to an embarrassing situation when I tried to do that in the bar. I needed to go off and get quickly changed and then found out the barman who had gone to sort the credit had been given another job in the car park instead. Breakfast is help yourself which I have no problem with but nobody said if you could get eggs cooked to your liking. Tea is poured from a universal pot rather than getting your own. On asking for decaffeinated, received a pot but no cup was supplied and had to ask again. Sorry but as a regular Best Western member this hotel did not mirror any of the other stays. I hope I fare better in Bournemouth and Inverness!!! One special thanks though to the lady who booked me in!!!

    4
    « A symbol of England's warm hospitality »

    I had been to Liverpool this summer, and was hosted at Best Western Feathers. The colorful flags swaying to the cool breeze were very inviting. The front office staff were smart and quick to serve.The building dates back to the era when lifts were not in vogue. The staff were quick in taking my bags upstairs. The room had a view of the main street below with a one way view glass. The room was very warm and cozy, with a perfect shower room. The typical English breakfast was superb and we were well taken care of. The outstanding feature was the courtesy and attendance of the staff.

    3
    « Liverpool Stay »

    Staff and people at the Feathers were fantastic, Comfy bed.... However, not sure if I received value for money. I will use the Best Western again, and hope that I receive a bit better value for money!!

    5
    « The location is superb and it's right next to the Everyman theatre which was perfect for my visit. »

    Have got to say, the staff here are some of the friendliest and most helpful people you will ever meet! They dealt with a couple of minor issues (me not being able to work the remote control in the room, us being late for breakfast) really well and we never felt for an instant that we were being annoying when we probably were. The value was excellent and the buffet breakfast was pretty good too.

    3
    « "Nice" »

    Well located near the university where I attended a conference, worth haggling to see if the price can be dropped, friendly staff, facilities were very good, happy to recommend for anyone visiting Liverpool. Near to pubs, clubs, fast food outlets.

    3
    « Standard room, no frills »

    I stayed here recently whilst on a business trip to Liverpool. It's quite central and only about 10-15mins from Liverpool lime street. The hotel is definitely in need of some updating although it was clean throughout. I had a twin room up loads of stairs so wouldn't be any good if you had mobility issues. So check before you book. When I booked I was advised the price included breakfast however on arrival I was advised it would be an extra £10. The room/bathroom was clean and generally well maintained with toiletries and complimentary tea and coffee. The room was comfortable, the single beds seemed to be smaller than usual so don't roll over in the night or you will end up on the floor. The beds were very squeaky and probably could do with new mattresses. It was basic accommodation, clean but in need of moderation. Saying this I would stay here again but would ask for a double room as the single beds are smaller than usual and hopefully I wouldn't get a squeaky old mattress.

  • 3
    « COULD DO WITH SOME TLC »

    Chose this hotel as it was mid-way between my daughters uni accomodation and the centre of town. The staff were lovely, very helpful. My husband had booked a superior double. Not sure what that means. The room was large and the bed massive. The decor was OK but nothing special for the price. The skirting boards needed dusting and only a meagre amount of toiletries.Also, I would rather have no biscuits, than have to share one packet - it just seems so mean!. Can't comment on breakfast as I overslept...not so my hubby who was freezing as there was no heating on.

    4
    « Uni Visit »

    Picked the hotel for the location to the John Lennon building, it was about a one minute walk away. On arrival the reception staff were very friendly and told me to park the car around the back of the hotel , the porter opened the roller shutter door. There is a charge of £10 which is ok as I said I'll be out most of the next day after checking out which was a problem at all, you just have to leave your keys with them..

    1
    « Worst Great Western »

    This has to be the worst hotel I have ever stayed in. I booked three rooms for 5 people only on arrival to be presented with 5 rooms- no problem . we went to the first room and it smelt so damp my colleague had an asthma attack and had to use her pump. On going further in we found the bed had not been made since the previous occupants. covers on the floor . we complained and were moved. the second room also had not been cleaned - the toilet had not been flushed and was full of excrement -gross! The third room did not have any working lights above the shaving mirror or dressing table making shaving hit and miss. We also were given a £25 allowance each as it was a company booking only to be told we couldn't use it as they had a function on. we were told this was not transferable to the second night. The second night was not company paid and I unfortunately had already booked it. I had a copy of the confirmation on my phone that they had sent me- it was £84 when i checked out they charged me £129. When I realised i phoned 6 times always to someone different who said they would get back -but they never did. I found it to be the worst hotel i have ever stayed in and will never be coming back.

    4
    « The Feathers hotel review »

    We have used Best Western hotels before and was not disappointed with The Feathers in Liverpool. The room was ample the bed very big and comfortable, we had breakfast on three occasions and it was very good with a fair amount of choice. the staff were very friendly and very accommodating, nothing seemed too much for them we parked at the rear of the hotel (there was a charge) and the car park was very secure with a locked roller shutter door, at the end of the day this is a 3* hotel not a 4* and for value and accommodation it is very good.

    4
    « Very contented visit.... »

    Selected this hotel as it looked , and was , an ideal spot as my wife was recovering from recent knee surgery . Only a few minutes walk into town center . Hotel itself was generally ok . Staff were super , car parking at rear ( for a small charge) was well organised and our room (7) was a little on the small side as was the bathroom but who comes away to spend all you time in a bedroom ??? Get the impression it may need a make-over soon and the breakfast , well , we tolerated it as we have had much worse.....although we did not have dinner here the prices looked reasonable and listening to a couple of comments sounded ok . We would we use this hotel again ???............................yes .

 

Getting to the hotel ...

All directions
·From: North. M62 follow signs for city centre down Edge Lane past retail park and GPT on the left, continue to follow city centre signs until you see brown tourist signs for cathedrals. Follow until sign for R. C. Cathedral, Blackwells University Book Shop on your left. Left then right at next set of lights toward the BEST WESTERN Hallmark Liverpool Feathers.