BEST WESTERN Up Hotel,  Lille 

4.5/5  - based on 431 guest reviews.
17 Place des Regniaux, 59000, Lille, France - See map
+33 320060693 +33 320060630

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Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
TripAdvisor Traveler Rating
based on 437 traveler reviews
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Be welcome at the BEST WESTERN Up Hotel! Your time is precious: Close to Lille-Flandres station (two minutes on foot), five minutes from the Euralille commercial and business center, the BEST WESTERN Up Hotel is located in the heart of the city, with rapid access to museums, the Old Lille district, high-quality shops, Lille Casino and the full range of the city's cultural facilities. Your comfort is our responsibility: in a 4-star setting, you will discover a refined and welcoming architecture and décor which reconcile modern features with design considerations and technological innovations. Every feature (soundproofing, air-conditioning, etc. ) has been conceived with your well-being in mind. Your wellness is our objective: all rooms feature queen-size beds, 40 inch LED TV and king-size showers. You will also enjoy free WiFi Internet access, tea & coffee facilities by Nespresso, Occitane amenities, etc. Your relaxation is our priority: committed to your comfort and well-being, we pay particular attention to the quality of our services. 24-hour reception, room service, breakfast/buffet. Discover our Occitane complementary products, enjoy the hotel bar or make use of our "business corner". We also have parking spaces on request, subject to availability. We wait for you, let take us care of you! Enjoy your stay.

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Room 1

Guest reviews


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based on 437 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
187
Verygood
 
195
Medium
 
43
Poor
 
6
Horrible
 
7
Business Business 82
Couples Couples 195
Family Family 78
Friends getaway Friends getaway 41
Solo travel Solo travel 10
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Up Hotel,Lille
  • 5
    « Excellent all round »

    Perfectly situated to all the attractions and restaurants. The staff were very friendly and helpful and hotel was exceptionally clean and we liked the attention to details throughout. The breakfast was rather expensive albeit very adequate

    5
    « Fab Hotel »

    We took a weekend break in Lille for my birthday. Booked Up Hotel as part of a Xmas market deal with Lille Tourist Office. So pleased. Convenient for train stations and old town, great staff, lovely room with coffee machine and classy toiletries. Breakfast excellent too, although expensive at 16 Euro if not included in deal price. Highly recommend. Lille is a surprisingly great city to visit.

    3
    « Okay but.... »

    A reasonable hotel that is conveniently located. Our room was clean, adequate but a little small. We had a triple (family) room. Our problem was with the heating. There was no radiator in the room only in the bathroom. Heat came from an overhead vent. It took several hours for it to reach a comfortable temperature. We contacted the staff twice and they did their best to help. One tried to locate a portable fan heater but to no avail. The hotel needs to at least purchase a few for such problems! Water temperature for the shower was perfect but not to the hand basin. Probably due to pressure as we were on the top floor with an additional pump for the shower only. Breakfast was good with a reasonable selection. Staff were good and generally helpful.

    5
    « Great hotel in great location for nice price »

    The UP hotel is located a minute walk from old Lille city center so you can do many of the sightseeing without any transportation. Staff is very helpful. Room was great with comfortable bed, big bathroom and modern design.

    1
    « Incompetent Reception Staff »

    Stayed here 3 weeks ago and I'm still waiting for a disputed bill to be resolved. I booked using Avios points and they use TravelCube as their agents. Checking in was easy enough and we presented the travel voucher. On checking out the receptionist stated the the voucher hadn't been honoured. We were told we had to pay over 200 euros before we could leave. As we had a Eurostar to catch, and there was a queue forming behind us, I had no choice but to hand over my credit card. Complained to Avios when I got back to the UK and 3 weeks later they said the room rate would be refunded by the hotel as it was their mistake (but didn't say when). They also said we had been charged for breakfast(s) and this would not be refunded. We had NOT eaten at the hotel and I'll be contacting my credit card company to get the charges reversed. The whole experience has left a bitter taste in my mouth and I will be avoiding all 3 companies in future!

    4
    « Nice find near the train station »

    Needed a place for two nights in Lille and was glad I chose this. Staff were really nice. My room faced the street but noise wasn't an issue (though I was there on weeknights, not weekends). It's about two blocks from the train stations and as with many towns that can be a bit of a sketchy area. I live in NYC so it didn't bother me, and I didn't feel unsafe. Room was nice and Wifi worked well.

    5
    « Perfect »

    We paid £77. At the time of booking (pre brexit *sigh* €100. The hotel was well positioned, the staff were very friendly and professional, the extra touches like l'occtaine soaps and shampoo didn't go unnoticed. For the money, 5 stars, couldn't be bettered. Breakfast and hotel drinks a little on the pricey side, but they're optional so won't be marked down

    4
    « Chic boutique hotel »

    The Best Western Up Hotel is very well located and a few minutes from the Eurostar station. The staff are brilliant and friendly. The room and bed was comfortable. The coffee machine in the room was a must... Tres bien.

    3
    « Mosquito hell in Lille »

    We stayed just the one night in Lille, we had 2 rooms for our family. Although the hotel has four stars on the website, it is only a 2 or at very best 3. The rooms are very small, but are decorated quite quirkily. The L'Occitane products were a welcome luxury touch. The staff were lovely, although the youngster they put on reception was a little bewildered and we noted worked long hours. The bar man was great and delicious cocktails were served. However, our room at the back was a hangout for mosquitos - quite a shock to see them so far up north and the breakfast room in the morning had a swarm of them. It is very close to the train station however this meant it was noisy and lively at night. My tip would be to stay more central and away from the station vicinity.

    2
    « The worst experience »

    After this hotel I don't believe in the "stars" anymore. The staff is so unprofessional, rooms are so small that you won't be even able to open your smallest luggage, the air conditioners doesn't work or are super noisy , we even had to change the room in the middle of the night, but it was still impossible to fall asleep because of the noise from outside. Unbelievably terrible!

  • 5
    « Fantastic Bathroom »

    We were staying in Lille for one night before catching a train at Lille Flandres station and chose this hotel as it is close to the station. Great decision. The weather was very hot but the room had two windows and air conditioning. The room was quite compact but had everything needed plus a very comfortable king sized bed. The bathroom had a fantastic shower with good water pressure, easy access and lots of hot water. We didn't manage breakfast but it looked fine. Will be back for a longer stay in the future.

    4
    « great location »

    the room was very clean, modern and definitely a boutique room however no mini bar was in our room not that we were bothered, cleaned daily large bathroom small room great air con, staff were good however do not go for the breakfast its very expensive with poor choice and not enough staff. Great location for the grand square.

    5
    « Perfect for the station. Peaceful and friendly »

    We stayed on two separate nights and the hotel suited us ideally. It is in easy walking distance from Lille International and Lille Flanders stations. Although breakfast is available it was more than we wished to have, so we had breakfast in a small coffee place nearby enjoying a couple of croissants each. A range of restaurants are nearby. Each room we had, had a large very comfortable bed and was bright an sufficiently spacious. Each bathroom has efficient showers and was not at all cramped. The staff we met were polite helpful and friendly. We would stay there again without hesitation

    5
    « Looking for home. »

    Stayed at the hotel while looking for a place to stay in Lille. The staff is very helpful and friendly. Clean rooms and confortable beds and the rooms have A/C. The hotel is located near the train station, bus stops are within a few minutes walk, plenty of restaurants and brasserie near by. The zoo is very close as well. The breakfast is very expensive, not worth the food. Enjoy your stay!!

    5
    « Perfect spot just off Main Street »

    I stayed in this hotel with family whilst watching the euros 2016. We chose this location as it was located perfectly in the centre but off the Main Street to avoid the crowds. The hotel staff could not do enough for us providing us with an adapter as we forgot ours from the UK and gave us excellent advise on travelling around the city. The room was very spacious and modern and was cleaned each day. Even giving free wifi and a complemented bottle of water each. I would recommend this hotel as it is close to the train station and metro but within a minutes walk from the main shopping and restaurant area.

    4
    « Cozy Hotel »

    Cozy modern hotel close to Lille Fladers Train Station. Rooms are very comfortable, Break fast has decent spread. It does not have a gym, dissapointing. Wifi speed is good and it is free. Staff is helpful.

    4
    « Nice small hotel in very good location! »

    We booked two rooms for 1 night stay. There was a soccer game for the Euro 2016! The hotel was in very good location, close to everything. The people working were very nice and helpful. There rooms were in the smaller side and the breakfast was kind of expensive , the only downside.

    1
    « Horrendous treatment of Family »

    My mum, sister (16) and brother (12) booked this hotel for 3 nights as part of their trip to the euros as my Father, is part of the Republic of Ireland's backroom staff. My mum's card unfortunately was scammed in the UK on route to France, having travelled from Bordeaux today prior to check in time she was met with I'm sorry your room is cancelled as your card is invalid despite having a second card from the same account. So... Today in the midst of the euros your hotel have sent a family down a street to another hotel, not really caring if there was any availability, families beware!!!! If you are going to travel to France during a busy time you don't want the frightening experience my family had to endure there. Coming from a hotel background myself, my guess would be that the hotel overbooked and who paid the most got the room...should I mention my mum had booked a suite or really does that matter all I know is that you've left a family stranded in an unknown city during a booked out time, customer service.... 0, friendliness 0.

    5
    « Great location and very clean »

    Highly recommend.. Very nice staff, very clean room and very centrally located. would recommend for a couple of days. Small rooms but very well set and well equipped. Close to the train station and therefore some trumps but also close to center of the city..Certainly recommend.

    5
    « Great location pleasant staff »

    Only a few minutes from the Eurostar, no need for taxi. Lovely staff. We had two rooms, 3 of us travelling. not large but well equipped. didn't like the coffee machine as we drink tea and the water wasn't hot enough. A kettle would have been perfect. very nice bathroom . had a drink in the bar which was handy. safe wouldn't work but Antoine did his best to fix it but not a problem as only around for two nights. Would recommend .

  • 5
    « Weekend away with friends »

    The Best Western Up Hotel was situated exactly where we needed it. I was in Lille with three girl friends having a relaxing short trip away from husbands and children. The hotel was very close to the Grand Place and some fantastic restaurants and shops. Reception staff were exemplary and very helpful. Rooms were small however this was not a problem, the decor was amazing and refreshing. The bathroom was perfectly clean and the I'Occitane products were welcomed! We did not have breakfast included and this was actually great as we went our and enjoyed breakfast I the local brasseries. I would recommend this hotel to anyone not worried about space, but wanting a welcoming, friendly and comfortable hotel close to the main squares in Lille.

    4
    « Nice little hotel right in center of the city »

    Just stayed here at the hotel UP in the center of Lille this week. A very nice and smaller, quaint hotel. Was easy walk from the train station (took Eurostar from London, less than an hour on the train) and the hotel is just a block or so from the main plaza in the city. The rooms are quite nice, very clean, large bathroom, very comfortable bed and a work space and expresso machine in the room. All for a good price as well. Nice lounge, bar and breakfast in the morning. Glad we found this hotel and stayed here on first trip to Lille.

    5
    « An amazing chic boutique hotel in the centre of Lille »

    I had a comfortable two night stay at the Best Western Up hotel in Lille. All the staff at this hotel go out of their way to make sure you have a comfortable and enjoyable stay at the hotel. The rooms are big with big bathrooms and luxurious toiletries. The breakfast has good variety and the quality of the ingredients is noticeable, do try the fresh orange juice. The WiFi works well, I never experienced any slow downs or connection issues. The Best Western Up really sets a high standard.

    3
    « Mixed feelings »

    Hotel has a very modern look and feel which I really enjoy a lot. Our room, on the 4th floor facing the street side (same view as from the entrance) was very small. There was barely any space for our suitcase and the 'closet' was small too. Bed was extremely comfortable and there were plugs on both sides of the bed and just above the 'desk' that was in the room. When travelling, I am always searching for plugs and often find them in the most inconvenient places ever. Bathroom was really great. It had a rain shower head and a hand held one. The room had a Nespresso machine and came with coffee pods. The cups however were not so clean.

    4
    « Friendly welcome and value for money »

    The hotel is well placed for the Lille Flandres and Lille Europe stations. As is common with hotels near stations some of the nearby streets can feel a little seedy but we had no problems. It was a short walk to the old centre of Lille. The room was comfortable, though a little on the small side, and it would have benefitted from more shelf space. It was well cleaned and prepared each day. The 2 for 1 offer on breakfast available on our first day was good value but we ate out at a local cafe the remaining days as we did not expect to eat 16 Euros worth of breakfast each. The staff, especially Armandine, were very friendly and gave us a lot of help.

    5
    « clean and confortable »

    Nice quiet hotel very conveniently located closed by the train stations, stores and the Grand Place. Nespresso machines in the room with welcome water. L'occitane products. Goodies when you arrive. Pleasant helpful and caring staff.

    5
    « Brilliant Hotel, brilliant location »

    Second visit to Lille but first to Hotel Up. What a wonderful hotel to stay in, the staff were very attentive and everywhere was spotlessly clean. Our bed was so comfortable. Centrally based for the shops, bars and wonderful architecture. I would definitely recommend this hotel to friends and family and hope it won't be too long before we revisit!

    4
    « Excellent hotel for a city break with a couple of minor issues »

    We stayed at the hotel Up for two nights, overall an enjoyable stay. Location wise it is just a few mins walk from the centre and the stations. The reception staff were friendly and helpful. The room was compact but clean and modern, perfect for a couple of days but I would think for much longer. The room was very warm and had no kettle and the takeaway opposite did get noisy at times, but those are the only minor grumbles. A good hotel for a weekend away in a central location, definitely would consider staying there again.

    5
    « Christmas market visit! »

    Lovely little hotel near shops & market. Lots of bars & restaurants within walking distance too. Lille has lots of interesting architecture. Bed is so comfortable didn't want to get up! Shower facilities good too -love the verbena shampoo! Had great cocktails made in the bar in the evening! Breakfast spread really tasty and has a good selection. Staff are very friendly and attentive. Parking is in a secure car park a few streets away. Only downside is that there are a few immigrants hanging around in the street during the day who make a nuisance of themselves. All in all a very enjoyable visit and would come back again.

    4
    « Place to stay if you need to be close to the train »

    Very comfortable hotel that has all you need. Rooms a little small but that's to be expected in Europe. Perfect for a night when catching an early train. Very clean and cosy beds and a 5 minute walk to the centre of the old town. Would stay there again.

  • 5
    « Very central to everything »

    We Arrived on Saturday,before the time stated,they told us the room would be ready in 10 mins,this was around 12.the room was lovely,very comfy beds,loved our room. always lots of hot water,asked for iron and ironing board with in mins they brought it up.staff were very helpful and friendly.i just loved it,the location was ideal.it was a very quiet hotel,no noise from outside.would highly recommend it,if i was to come to Lille i would defo stay here again,could not fault it.

    4
    « Would come again »

    The hotel was easy to find from Eurostar and lovely and close to the Grand Place. All of the hotel was clean and in good order and nothing was too much trouble for the staff, all spoke English and were really helpful. We didn't eat in the hotel only because there was so much choice out and about.

    5
    « Perfect little hotel in heart of lille »

    Lovely little hotel. Great location for city centre, yet quiet enough to not feel like you are in the hustle and bustle of the city. Staff friendly and helpful. Good choice of Buffet Breakfast. Booked room for 4 for 3 girls and whilst compact was still plenty big enough (king size bed and double sofa bed). Lovely big bathroom. Modern style and all mod cons. Would definitely recommend - good value.

    5
    « Excellent and reasonable hotel in Lille centre »

    We stayed here as a family of 5 for one night. I booked two rooms and they put a third bed in one room. My husband and I had a beautiful contemporary room, very spacious, with an excellent bathroom and large shower. Rooms have coffee pod machines and everything was of good quality. The children's room was very similar but was a little cramped with the third - but as we were only staying for one night this was not a problem. The location is within easy walking distance to the centre and plenty of overnight street parking.

    5
    « UP there with the (5) Stars! »

    This boutique type hotel has it all, up there with some five star hotels. From the friendliness, and accommodation to a guest's wishes, to the sumptuous and varied fresh breakfast menu this hotel rates in service as better than a lot of "luxury" hotels. Value for money is therefore very, very good. As to the room amenities these are well designed rooms both utilitarian and luxurious at this price level. Albeit not large spaces rooms to shower rooms to toilets are free flowing and doubles can accommodate three people with the use of a sofa bed. All furnishings and lighting were stylish and modern without being "extra trendy". Bath amenities are a luxurious touch of Occitane too. All-in-all a great find only a minute from Lille Flandres Station and 5/6 minutes from Lille Europe. Plenty of cafes and bistros in the immediate vicinity. Stayed in a 3rd floor rear-facing room.

    2
    « Good first impression »

    At first a good impression. Modern, friendly staff and good location. How ever. The room I had was for 3 persons (302) well if you stay there with 3 persons you will break your neck. I was alone so it was fine. Smoke detector was coverd bij showercap bij previous guest our housekeeping. A big big no go. Room looks recently renoveted, should have done better isolation. I can hear every step of my upstair neighbour every flush and every shower. Over the 5 days the did not replace the towels 2 times. The bed is ,for my personal taste, to soft. As well there was a dent in the bed flip the matress once in a while. Missed a minibar in the room. Parking is around the corner and good.

    5
    « Excellent choice »

    This is a very fine hotel located near the train stations and in downtown Lille. Excellent staff, always attentive and useful. Modern installations and very clean. We only stayed one night and it was a good sleep.

    3
    « Good hotel for a short stay in Lille »

    I stayed in Lille due to work visit in France. Location is great, perfect when u need to catch early train next morning or late dinner. Tidy and clean. Receptionists were very pleasant and happy to help. Good WiFi connection. They do charge 16 euros for breakfast (a bit too steep) & in my opinion a bit too much for a night's stay, as hotel itself even though it is nice offers nothing special. So we did not have breakfast :) I am giving it 3 stars simply because of too high room rates, otherwise would have been 4

    3
    « Service is good but room is not clean »

    Staff are nice, responsive and helpful. Just the room is really unexpectedly dusty, and unfortunately I have allergy to dust. Also the floor is too thin I can hear people of the upper floor walking around in the morning, not so good if you want some more sleep. But again, staff are good there.

    5
    « Great location, top class staff, spotless accommodation »

    We stayed for 2 nights. The hotel is within a few minutes walk of the centre of the city and about 15 minutes from the 2 mainline stations. Yet it is very quiet and peaceful. The rooms have excellent air-conditioning, fast wi-fi although you need a separate code for each piece of kit you use. Hospitality items are Occitane and the shower rooms a good size. Breakfast was particularly good, buffet style. The staff were brilliant.

  • 3
    « Good for city trip »

    Decent room, decent breakfast, decent price, good location for a short citytrip to the beautiful city of lille. Walking distance from the big mall and the historic centre. Also easy connection with public transport.

    4
    « Nice and clean »

    Very nice and clean hotel, good WiFi in the room, good bed, modern and clean bathroom. Parking in nearby parking garage Opera for 14€ for 24 hours. If there is something to nag about then it would be the tv - only 1 english speaking Channel. But hey, i am not nagging.

    5
    « Excellent one night stay in Lille »

    We stayed one night at the Best Western Up. The location is very practical. The room was spotlessly clean. The lighting and design of the room were quite sophisticated. The bathroom is large and well conceived. The staff were extremely friendly and diligent, both at check in late at night and during breakfast on Sunday morning. The breakfast is good, though on the expensive side at 15 €. However you will get everything you would expect from a good class English breakfast. The croissants were specially delicious. I would definitely recommend this hotel.

    3
    « Close to the rail stations in Lille »

    This little hotel is situated five minutes walk from Lille Europe rail station in a relatively quiet 'place' and is convenient for Lille centre. Five floors up and two rooms wide it deserves its name - but it does have a lift - and the upstairs rooms are very quiet. New(ish) bathroom with shower worked well, and the room itself was comfortable and a good bed, not sure what the red lighting panel on the ceiling was for, but hey, for a night or two a good little pied a terre. Not sure I would stay for longer, vieux Lille is where the tourist interest lies and it's a tidy step away, as is the famous Lille Museum and Art Gallery Breakfast was good, as was the service. Would definitely suit a business traveller en route, or a short leisure trip to Lille - no evening meals though, you have to go out.

    4
    « our thoughts »

    Friendly and efficient hotel personnel. Hotel was well situated and clean; however, the heating system was not efficient. View from the window was not very attractive - a brick wall - but then not many people stay in a hotel to look out of the window all day!!

    4
    « Convenient hotel »

    Very close by the 2 main railway stations; some 10mins walk from Lille Europe(Eurostar) and 2-3 mins from Lille Flandres.Also a short walk to the town centre where there are numerous restaurants, bars etc.Breakfast expensive but the Monop shop is round the corner for sandwiches, croissants etc at a fraction of the price.Also wine and beer etc, Staff very friendly and helpful;location looks rather seedy but the rooms etc are very modern as well as the interior. Well recommended.

    5
    « Great Stay »

    Lovely hotel, great location, friendly, exceptional service! The staff go the extra mile to make your stay special. If you want a quiet location, but close to the main square, this the place to stay. The Hotel has been recently refurbished. Rooms are of a good size and are very comfortable.

    5
    « modern, central, clean and friendly »

    My favourite hotel in Lille. Located between the train station and the city center - 5 minutes walking distance for both directions. Friendly and very supportive english speaking staff. All rooms have a modern design, are clean and quiet. The parking situation is not ideal, but manageable by using the public parking at Lille opera (5 minutes walking distance).

 

Getting to the hotel ...

All directions
·From: Paris Motorway A1 direction Lille. Direction "City Center - Train stations". Outside the "Gare Lille Europe". Direction City Center - Gare Lille Flandres (Following the Le Corbusier Avenue ). Turn on the right "Avenue Faidherbe". Immediately turn on the right "Place des Reignaux" to the BEST WESTERN Up Hotel. ·From: Dunkerque Motorway A1 direction Lille. Direction "City Center - Train stations". Outside the "Gare Lille Europe". Direction City Center - Gare Lille Flandres (Following the Le Corbusier Avenue ). Turn on the right "Avenue Faidherbe". Immediately turn on the right "Place des Reignaux" to the BEST WESTERN Up Hotel. ·From: Bruxelles Motorway A8 direction Lille. Motorway A27 D...

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