BEST WESTERN El Sitio Hotel & Casino,  Liberia

3.0/5  - based on 275 guest reviews.
175 Mts - West Of Main Entrance, 13450, Liberia, Costa Rica - See map
+506 26661211 +506 26662059

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • Casino
    Casino
  • Free parking
    Free parking
  • Massage services
    Massage services
  • Restaurant
    Restaurant
  • Room service
    Room service
  • Safe deposit box
    Safe deposit box
  • Complimenary newspaper in lobby
    Complimenary newspaper in lobby
  • Onsite laundry
    Onsite laundry
See more
TripAdvisor Traveler Rating
based on 275 traveler reviews
See more comments >>
The BEST WESTERN El Sitio Hotel & Casino is located on the outskirts of Liberia, the capital city of Guanacaste where the Pan-American Highway intersects the main road to the beaches. We are easy to find and are the perfect jumping off point for visiting beaches, national parks, volcanoes, haciendas and many other exciting adventures in Guanacaste. We are only ten minutes away from the new International Airport of Liberia so you can fly straight to your destination. Our facilities include two swimming pools, our popular Rancho Bar and Restaurant by the pool area, a travel agency where daily tours can be arranged, car rental and a new spa with aerobic classes every day. The BEST WESTERN El Sitio Hotel & Casino offers 52 large, airy rooms where you can truly spread out and settle in. Each room is equipped with its own air-conditioning unit, color satellite television, direct dial telephones and lock boxes, while the spacious bathrooms include a tiled shower.

See rates and availability

 
Room 1

Guest reviews


in partnership withtrip advisor img
based on 275 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
42
Verygood
 
74
Medium
 
65
Poor
 
46
Horrible
 
48
Business Business 42
Couples Couples 87
Family Family 70
Friends getaway Friends getaway 18
Solo travel Solo travel 32
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN El Sitio Hotel & Casino,Liberia
  • 3
    « Nice for a stopover »

    We spent one night here on our way to Nicaragua. The location was perfect as the shuttles all meet at the shopping square which is right next to the Best Western. Our room was at the back of the hotel and was quiet. The wifi worked ok and the hot water was great. I had the best shower of my whole Costa Rica stay. The hot tub didn't seem to work when we were there . We tried the different settings but the water didn't heat up. The room was spacious, and clean but only had two power outlets for the whole room. We had to charge our laptop in the bathroom. Breakfast was buffet style and included scrambled eggs, gallo pinto, toast, cereal, fruit, coffee and juice. The hotel has a lagoon with a crocodile that they feed in the afternoon. We didn't get to see it as we checked out early. The only negative was that they don't have a free airport shuttle. A cab to the airport costs about $25 US.

    4
    « Lovely grounds »

    Rooms were clean. The grounds ( including 2 pools and hot tub ) were quite lovely..huge trees, lots of plants, numerous deck chairs. Staff were pleasant and attentive. Free breakfast was kind of bland. Gallo pinto, scrabbled eggs, pancakes. Dinner was a disappointment. Caesar salad consisted of lettuce,small pieces of toast. Some bacon and a few pieces of cheese. Apparently the club sandwiches were only adequate

    2
    « Best Western El Sito »

    The hotel was clean and the staff was professional however upon arrival a note on the bed informs you that when you checkout your room will be inspected before you leave. We informed the desk that we only had one towel, no shower curtain and few of the electrical outlets worked. The sliding windows in the room on the ground floor could not be locked. The worst part was the loud music that played all night long with so much base that it vibrated the bed Very unpleasant stay

    1
    « Not what is advertised »

    I booked this hotel, because I had a good experience during my last trip to Liberia at their restaurant. The hotel web site advertises high speed internet access, internet access points in the room and hot water. I received none of these during my stay. The wifi in my first room did not exist. The front desk clerk informed me that they had been having issues with the wifi for over a month. He told me they were booked up and had no other rooms, until retracting and offering me a handicap room that had wifi. I moved to the new room and was able to connect for 10 to 30 seconds at a time, before needing to go through the whole access of the hotspot again. There was no data-port in the room to connect with, despite the reference to them in the room highlights. I went the night without internet access in my room. I called Best Western customer service, who informed me there was nothing they could do that night, but assured me the manager of the hotel would reach out to me in the morning. In the morning, I bathed in cold water, as there was not hot water. About check out time, I approached the front desk to check out. They processed my request and did not offer the manager, so I asked. 15 minute later, the manger emerges from the office directly next to the front desk and asks what I want. I explained my situation. The manager responds that he is sorry, but that the hotel had a lightning strike the week before. He went on to explain all that he had been dealing with since the strike... costs.... insurance claims and then looked at me with dead eyes. He offered nothing more than an apology. His story and the clerks were quite different. I am not sure who was lying, but one of them had to be. Probably one of the worst customer service experiences I have ever had. I have complained twice, ever, in my various travels. This time, and the time the front desk clerk threw a early AM kegger outside my room. I was appalled at the lack of accountability, insight or intervention. I cannot recommend this hotel in Costa Rice. I have stayed in hotels in Liberia, Punta Arenas, Jaco, Tamarindo, La Fortuna and San Jose and could recommend all but this one. I notice that other reviews mention the night club across the street being loud. It is. Until 5am.

    3
    « Best Western - El Sitio, Liberia, Costa Rica »

    The employees are very considerate and helpful. The internet availability is poor. The cost per night is fairly inexpensive and a bargain compared to upscale hotel chains. The hot breakfast buffet is good. Two beautiful pool areas. Great place to stay when on a budget.

    2
    « Way to save on your power bills, guys. »

    I wouldn't recommend staying here during any low season. IT was clear that there was an effort to cut on bills, as I didn't have hot water, the staff was a skeleton crew (very helpful, to be fair), and the restaurant was closed. Clean hotel, perfectly fine for a stopover, but not a good experience.

    5
    « Great value; caring customer service »

    I stayed a few nights at El Sitio on two separate recent occasions. The staff is very friendly and helpful. The rooms are clean and the grounds are very nice. The pool is quite awesome and breakfast is plentiful. The staff - once again - was extremely personable and helpful. Nice to have a nightclub across the street, too!

    3
    « Beautiful Grounds, but loud! »

    We stayed one night at El Sito after flying into Liberia. The kids loved the pool and the grounds were really pretty. But trying to sleep at night, with the sound of the disco going was impossible, and we had the air conditioner on high. We were probably the farthest room in the back you could get away from the casino and music, but it didn't matter.

    4
    « Clean, large hotel, slippery floors »

    The BW El Sitio is along the road to the airport so it is convenient but can be a bit noisy. My room was towards the back of the property so I didn't have any noise issues though. It's close enough to walk to downtown but if you have a car, you may want to drive. I'd stay here again if I was in Liberia. The rooms are quite large and have AC. There are power plugs under the built-in nightstand so you'll have to get down low and unplug the alarm clock or lamp if you need to use them. There another outlet at the large desk. A couple bad things: the white tile floors are dangerously slippery. Be careful! The wonky showerhead in my room sprayed in all directions so it made a bit of a mess but hopefully other rooms don't have the same issue. There's a large pool and breakfast buffet was served in the banquet space beyond the pool. The in-room wifi was not great. Not sure if it was my particular room or if it's like that throughout the hotel. In general, wifi is pretty slow in CR. There's parking close to the entrance.

    4
    « lovely place »

    My girlfriend and I can definetly recommend this place. Nice and freindly staff, great food at the resturant, laundry service, which could come in handy and a pretty good gym. a few things could be added to make the place rally good, some turist info and a mini bar, which we would have liked, just for the option of cooling down our own water.

  • 2
    « Close to airport but buggy! »

    The hotel was close to the airport and inexpensive but buggy and absolutely nothing to do. There are no brochures and no one to help you make plans. Rooms have paper thin walls and you hear doors slamming and maids talking all night! Then when I woke up, there were all kinds of different bugs in the room. Couldn't wait to get out.

    5
    « A comfortable place to land »

    When our flight to San Jose was diverted to Liberia because of the active volcano Turrialba, I was happy when the taxi driver took us to El Sitio. I recognized it from a previous time many years ago when I'd made a reservation there and shown up, only to be told that there were no rooms available. All was forgiven and, in spite of the snootiness of the front desk staff (unchanged after all these years), we checked in. I revelled in the large and delightful pool and the sense of spaciousness in the lovely grounds. The food was so delicious in the hotel restaurant that we weren't motivated to venture anyplace else. The rest of the staff were friendly and welcoming and it was a great place to relax and regroup. When it was time to move on, we used the Target Car Rental in the hotel and found the service to be excellent, both by Joshua at the hotel, and the staff who picked the car up at our hotel in San Jose on departure.

    2
    « Not a Best Western hotel »

    We booked this hotel for our last night in Costa Rica because of the pictures of the pool area. Everything here is old. Our room smells moldy. Low standards. Not friendly staff. But we think, ok, not all the hotels can be so great. What the heck, it 's only for a night. My husband went to the casino. Complete ripp off!!! He played at the roulette, and the guy just kept on rolling the roulette till nobody had the "winning" number. My husband is used to go to casinos, and he never ever experienced such a ripp off. I wish we would have chosen a BB for less money. It's not worth the 100 dollars. Stay away from this place!

    3
    « Beautiful grounds. Nice rooms »

    Its difficult to make a good choice of a motel in a foreign country. I flew into Liberia on Southwest since it was much less expensive than the flight to San Jose. The grounds of this hotel are beautiful and large. There are many birds and a few lizards. There was one pool with blue water, and one with green water. There is a nice little outdoor covered restaurant with complimentary breakfast, but the path to it from the hotel is uncovered, so make sure you have an umbrella handy. I was curious about the little electric alarm clock next to the bed, where there is NO ELECTRICITY near the nightstand ! I had to borrow an extension cord to power the CPAP which I must use at night. This was a trip hazard. The tile floor is very pretty, but very slippery when wet.

    4
    « Great place to stay »

    The El Sitio is a nice place to stay. It is a typical Best Western type hotel.....meaning just does not possess the charm of other places I have stayed in Central America.....but a very nice place. Great rooms, pool ( though the pool was really green....), great but somewhat pricey restaurant, gym and a casino.

    1
    « Dont plan on sleeping »

    We stayed here for our last night in Costa Rica. Our first night we stayed at the Hilton Garden Inn and was pleased. I wish I would have chosen HGI again. The Best Western has a nice lobby and pool area. The room was very outdated and not clean. It is not of Best Western standards at all. The worst part was the disco from across the street, blasted the entire night with no break until we left the next morning to catch our flight. Also, there was no hot water. We told the person at the front desk but all she could offer was a discount for next time. There will not be a next time. Spend the extra $ at the HGI.

    5
    « Loved it 98% »

    We stayed here upon first flying into Liberia before heading to Nicaragua. We have 7 people and the rooms were more than big enough for us. Kept the AC and fan on and didn't see any bugs in the rooms. All the TV channels were in Spanish but it was cool. If you're a smoker FYI you cannot smoke on the property at all-you gotta go to the parking lot. There is a casino which I think we got a little ripped off at. The breakfast was amazing and free. There was monkeys there when we woke up! Little far from the city center (about a 20 minute walk-Ish) and you can't really go anywhere after dark without a group or a car. All in all would stay again though.

    4
    « Perfect End to trip »

    We booked here as we had an early flight in the morning, and although not the closest to the airport - it was $60 cheaper than the one across the road. There is no shuttle, but they will arrange a taxi for you for $20. The hotel is very nice, and not a typical BW box layout. It has a beautiful pool (although we didn't swim). The bed was super comfortable, and the room was very nice. Hot water and airconditioning, what more did we need? Tip: Use up your colones at the casino :) We spent hours there 'losing' about $40 worth of colones - but it was worth it.

    1
    « Horrible Customer Service »

    I booked the hotel through Expedia.com. They charged my card and everything was set. Once i went to check out they said that expedia wasn't paying them so I had to pay for the room again. Instead of them taking care of the issue they made me call and waste over 30 minutes of my time because they did not want to spend the time taking care of the issue. I do not recommend this place to stay as there are many nice places in Liberia where you will not have any issues.

    4
    « Hotel »

    Beautiful pools and nice atrium halls!! Love the feeling of being outside!! Easy stop over to the airport!! Rooms were clean and food was good! Easy to get to / from airport. Close to a shopping mall. Nice to be able to pick up batteries, snacks for the ride to our other destinations, etc.

  • 4
    « Best Best Western »

    Stayed one nite. Made reservation 4 months previous to arrival. Extremely pleased with condition of building; outstanding R&R pool and dining areas; location (close to restaurants and other commercial outlets) and quality of my room. Staff went out of their way to assist me and I was in a ground-floor room (one king bed) with walkout access to gardens and pool. Breakfast was excellent and more than I had expected. Very short 15-minute ($20 US) taxi ride to airport. Air conditioned room but not as effective at cooling as I'd hoped for but acceptable (compared to jungles where I had stayed) - - ha ha.

    4
    « El Sito Costa Rica best western »

    This is my 3rd time staying here and have had nothing but great expiernce here always try and book this hotel. Just a quick jump from airport and has all the convience of major hotels in the state. on site rental car also tour set up and help getting there and back.

    4
    « Beautiful pool, great room service and crocodiles! »

    The hotel is beautiful and was a true luxury for us after backpacking for 7 months.The grounds are huge and we were upgraded from a regular booking on booking.com. The star down is because of the misunderstanding on booking.com. When searching for a room for two adults, an option comes up in the search results for you to book a room for 1 adult and 1 child, even though you stated two adults in the search criteria. We obviously went for the cheaper option, because we were backpacking, and reception told us we had to pay an additional £15 on arrival. This is booking.com's fault, be aware when you are booking because the hotel will charge you the extra even though you are taking the same bed as a child would. The swimming pool is beautiful, the grounds get a lot of sun and the free breakfast was ok, though a little sparse in choice. The AC was a god send with the harsh humidity of Costa Rica. The highlight of the hotel was the crocodile laguna at the back, do not miss the opportunity to go and see the resident croc during feeding time in the late afternoon! We also saw Jesus Christ Lizards and many species of bird here too! The casino is accessible via reception and they have different food and drink offers every night, pop by and check it out.

    5
    « Great Beginning of CR Vacation »

    We stayed at the El Sitio Best Western for the first two nights of a 9 day vacation in Costa Rica. For the price, we were really impressed by all the amenities of the hotel. Great, large pool, excellent breakfast, and big room. The hotel clearly takes a lot of pride in maintaining the property. It was an easy walk into downtown for dinner, and it was easy to get to from the airport/Rincon de la Vieja. On Saturday night, it definitely was loud outside the hotel, but having a room facing the pool made it a minor issue. It wasn't especially fancy, but again, for the price, it was everything we wanted.

    2
    « Worst Staff Hotel ever! »

    If you want to sleep through the night don't stay there! We booked through Orbitz one night and paid online. When got there the staff at the lobby was rude and disrespectful, is like they don't even want you there. Our shower was broken and when I called and let the receptionist know the issue she just hang off the phone without even saying a word and I had to called back and to get a response. We booked through Orbitz and pay online, but they charge us when we did our check out! They said they were going to return the money but I had to called since they never respond my emails. The bathroom was filthy, the blanket on the beds is actually a curtain, 4 outlets in bedroom 2 for the tv and lamps and the other 2 didn't worked. You might as well sleep on the floor because the beds are terrible. Also the music from the Casino and the Disco in front of the hotel is so loud the you can't sleep. Breakfast was horrible. I order a bloody Mary in the restaurant and I was in the pool they said they will bring it to me, I had to go and get it because they forgot and the ice was melted I'm giving 2 stars just because the guy who work overnight is the only one person who actually likes his job.

    4
    « Good choice to see Liberia city. »

    This place is a perfectly fine place to stay for a night or two if you are flying in or out of Liberia. The rooms are spacious, the beds are firm, (but certainly not too hard, as suggested by one reviewer), and there are no extra locks on the doors, but the doors DO lock. We found the place quite comfortable - and convenient for a walk to town, since we wanted to at least see Liberia. We went to the Central Park and the small museum that had a great exhibit on voting rights in Costa Rica. We were glad we hadn't defaulted to the Garden Inn, since it would not have allowed us easy access to the downtown - and all the taxis are fairly high priced there. The only down sides were that we had neglected to reinforce our Spanish before we travelled so communication was a bit off and inaccurate - but we take responsibility for that too. It ended up in some misunderstandings, but everything still worked out OK - and they arranged our transportation to the beach after our stop there. Even the staff at the hotel did not recommend the hotel restaurant, though - so check Tripadvisor for other options

    2
    « Beds are horrible! Breakfast horrible »

    Don't stay here. Beds are very hard. I did a mission trip in Africa and my bed was better then this one. No lock on door! Creepy. Breakfast was a hot dog and rice. Pool wasn't clean. Not much staff. Casino looked more like a local bar.

    3
    « Good value for money. Dont expect awesome »

    Not a lot of great options around airport that I could see. For about $80 a night for a room what do you want? If you have kids, they will like the pool. This was our priority. The restaurant actually has pretty good food. But if it's busy at all, expect to wait...and wait....and wait. The speed of service in costa rica is slow. Here they took it to another level. There just isn't any urgency.

    3
    « Needs updating, but ok for a lay-over »

    We stayed a night at the El Sitio after our flight home was delayed. The pool and the common areas were very nice, but the rooms are in much need of updating. It was a clean, comfortable stay. The kids enjoyed the pool, although getting towels in the morning was not possible. The part that stood out for us, and where we feel they went above and beyond is letting us check back into to the hotel at 7am when our flight was delayed yet again, after we had checked out at 6am. Instead of being stuck at the airport, we were able to store our luggage in our room, use the pool and have the free breakfast that was part of the nightly rate. For that we were very grateful!

    3
    « Good rooms, but suboptimal restaurant service »

    The room was quite good, but the service in the restaurant was suboptimal. We ordered a vegetarian pizza and didn't get that. After we explained, the man tried to sell us the same pizza after he put away the ham trying to tell us, this would be the same as prepared without. Afterwards all pizzas were out. Weird coincidence ;-)

  • 5
    « We spent two nights here before going to Guanacaste. »

    I spent months and months reading reviews about this hotel and the Hilton Airport hotel. Then one review said it you wanted a normal box hotel, stay at the Hilton. If you want some culture, stay somewhere else. That sealed the deal for me and my family! We had two rooms hear for Friday and Saturday night. The rooms are fine but NOT fancy. We had one pool view room and the other room was street view. The beds were fine, we saw no bugs, we had hot water and the staff was SUPER!!! We landed around 1 PM and our rooms were ready. We immediately went to the pool and really enjoyed ourselves! We stayed at the pool until dark and saw an Iguana and beautiful orange and yellow colored birds. We saw the beautiful birds both nights. There is a pond with ducks and a nice sized playground for the kids. The breakfast was really good and the on site Casino was super fun! We hung out at the black jack table. There is a grocery store next door to the property and shops and places to eat. We found a great small mexican restaurant by the grocery store called Taqueria Mazatlan. The food was really good and we ate dinner both nights at Taqueria Mazatlan. The Best Western does not provide conditioner so bring your own. A cab driver charged us $20 from the airport. Again, this hotel is not the Ritz but perfect for what we needed! You will get culture here. Yes we heard some music from the club but we turned on our white noise and it was fine. We actually got cold in our rooms at night! The A/C worked great! The pool chairs were great and had face protectors! The pool was super clean and refreshing and the work out room was fine!

    4
    « Very comfortable room, great pool and location! »

    This hotel is right in the heart of Liberia, about 30 minutes from the airport. Conveniently located near shopping and restaurants. Helpful hotel staff. Also on site is a casino. Amazingly, we were there around 7:00, and the place was empty. Apparently, the locals start coming in around 10:00. All in all, I would recommend this hotel.

    3
    « Sweetest Staff Ever »

    I had some logistic difficulties when I arrived to the hotel. But talking to the hotel staff all has been solved in a very professional way. If I had to highlight something in this experience I would certainly point the sympathy of all the people I had pleasure to interact.

    5
    « Good Hotel for next Day Flight »

    This hotel is located on the edge of Liberia with close and easy access to the airport. Hotel has good amenities and is close to other food venues. We just stayed overnight because we had an early morning flight the next day.

    5
    « Nice place »

    No doubt this is my first choice when l visit Liberia Guanacaste, really well located, the rooms are clean, the staff service is really good, A/C fully working, beds are delicious, and the swimming pool is very clean and big. Breakfast was good as well gallo pinto, tortillas, cheese, eggs,, croissants, jelly, cereal... Price is also reasonable. All the way l would book them again.

    4
    « Good for a quick stopover »

    We had a flight out of Liberia early the following morning so booked a room here. It was inexpensive and the room was well-appointed. The staff were friendly. We were pleasantly surprised by the size of the pool area. I cannot comment on the breakfast or casino as we did not use these amenities. We asked for a wake-up call and taxi service to the airport and both were received as required. Overall, a good experience for the cost.

    1
    « Terrible Experience »

    Pretty sure I heard several gun shots from outside our hotel room window on the night of March 5th (seemed to be coming from around the nearby club that was playing extremely loud music until 4am.) Also, many bugs crawling around on the floor and the A/C was not working properly. Our family did not rest well at this hotel.

    5
    « Great Stop Over »

    This hotel is a great stop over before or after flights to Liberia. The staff are very nice and helpful. The pool area was very nice with plenty of chairs. The breakfast in the morning had a great assortment of food.

    1
    « DO NOT GO UNDER ANY CIRCUMSTANCE »

    We read the reviews saying there's loud music from the club across the road. Being seasoned travelers and generally great sleepers, we decided to use this hotel prior to a full days flights. What. A. MISTAKE. The building is older, so no windows close all the way. That way, when the bass bumps until after 4am, the windows will literally vibrate. Not to mention, the empty parking lot right beside the hotel is a lovely place to loiter and wait for a taxi. Get ready for drunken arguments and yelling afterward. Also, the crowd often spills to the 24hour casino afterwards. Do not go here if you need to sleep. DO NOT!! In addition to the noise, I got an email to my phone the day before I was meant to show up (had made the booking 2.5 weeks beforehand with booking.com), insisting I send my credit card information via email or they would cancel my booking. Luckily I had wifi the day before and checked my email late, the email was sent at 1700h. So I quickly was able to call in my credit card. However, any regular unsuspecting person or reasonably isolated traveller would've been hooped.

    4
    « Beautiful room! »

    Was a beautiful clean room, hot shower, and AC! The nightclub next door was loud but not that big of a deal - to everyone complaining about this hotel + its surroundings: CLEARLY you have never travelled much, and by travel I mean live in a hostel/bunk/tent where it is loud most of the time whether it be people or music, kitchen floors are sandy and not always clean, showers are cold + you wash your clothes in the sink! This is TRAVEL, if you're looking for perfect I suggest a inclusive resort or just to stay home. This is a beautiful hotel and room with great places to eat surrounding it. Subway is right across the street + several pizza places, you can also order Pizza Hut to your room! Only downfall is the staff were not very friendly to me when I arrived! Oh well. Pura vida ????

  • 3
    « less than meets the eye »

    we were there for one night the room was not very clean and the filter coffee machine was still unwashed from the previous customer. the room on the ground floor was noisy and we could hear people walking above our heads. the breakfast ,included withe price of the room was below average for Costa Rica. finally the card to open the room was malfunctioning and remained so after i went back to the registration desk. on the positive side wifi worked well at least until we had a power failure.

    3
    « Good place for an overnight »

    Don't hesitate to stay here for an overnight. It's not a holiday destination but great if you're coming in late, or have to catch an early flight. It isn't fancy, and I am a clean freak, but I felt comfortable here. There were a few spider webs around the drapery, but no bugs. The beds were hard, but okay. Pillows were better than the fancy place we stayed in Coco! The grounds and pool are absolutely lovely. We enjoyed that so much. They make the stay very worthwhile. The restaurant is convenient and tasty. The staff was friendly. My only real complaint: we know the air conditioner and fan worked, but they just weren't able to keep up with the heat. Our room faced the pool and the sun beat in the window all day. We had a thermometer and it was +29 in our room around suppertime. Even with the A/C and fan going, it didn't get below +24 during the night. The heat didn't interfere with our sleep. We were somewhat accustomed, and the fan was helpful.

    5
    « Great Place to Stay »

    This is a beautiful hotel with unique features. Enjoyed my room. The staff took great care of me during my vacations. The GM made some bookings for me with a tour operator who took me on a crocodile tour. What a fantastic tour. highly recommend it.

    5
    « Don't miss this hotel! »

    What a surprise! This hotel is situated in a huge garden right on the doorstep of Liberia. Don't stay anywhere else. It's only 13 kms from the airport. Everything about it was great,from the comfortable rooms to dining beside the pool, Wildlife all around!

    5
    « Beautiful Property Near the Airport »

    We enjoy older unique hotel properties (as opposed to cookie-cutter big box hotels) and this Best Western did not disappoint. The grounds are extensive and well-maintained with lovely large trees, beautiful pools, tennis courts, playground for children, and a walking path surrounding a pond. We had a delicious evening meal in the restaurant and enjoyed our buffet-style breakfast the next morning, friendly service. Our room was very clean and comfortable, the a/c was cold, the shower was hot with good water pressure. Staff was pleasant and we parked right out front. This will be our first and last stop on each future trip to Costa Rica.

    3
    « Good Deal »

    We stayed here for 6 nights. Eat the rice for breakfast it's the best. The juice is also fresh. The casino staff was awesome and have good ideas to help it grow. The water pressure isn't that great and ice machine never worked. If you are looking for a resort this is not it. If you are looking for a place to sleep, ok breakfast and a clean pool. This is the place for you. If ordering dinner here or anywhere in Costa Rica get the chicken.

    3
    « Little off front desk staff »

    Liberia itself offers nothing kinda dirty and nothing. I did see homeless sleeping on the sidewalk. There is really no reason to come here. Bypass it totally. Now on to the hotel. Clean nice as tropical goes. Beds aren't comfortable neither are the pillows. Water pressure in shower ok at best. Its a budget hotel. I don't have high expectations for amenities. But the front desk staff either they were rude or completely clueless. The renovations going on should take place with the front desk staff. Replacing them with competent courteous people will really make a massive improvement for an okay budget hotel.

    4
    « Great place to relax! »

    Spent 3 nights here just for R&R--sleeping in, hanging around the pool, relaxing. Kiddie pool, too, and play area for kids. Excellent breakfast included. Rooms are pleasant. Pool is lovely. Easy walking to grocery store, restaurants, town. Apart from the included breakfast, you can't charge restaurant meals to your room tab, but they will deliver to room.

    2
    « Disappointing except for Pool area »

    We stayed at this Best Western for 1 night because of the close proximity to the airport. The room was booked for 4 people through booking.com and a request was made for early check in which was later confirmed in an email. When we arrived at the Best Western, around the time we had requested, we ran into trouble. Without even checking the computer the woman at the front desk stated that she thought I had cancelled my reservation. Once she realized that we still had a reservation she quickly stated that she could not get us in early and that they never have early check in despite the request that had been confirmed. She then told us that we would need to pay an extra $60 PER PERSON over the 2 person limit for our room. That would mean double the price I was quoted on booking.com! I told her that was not the price I was given and showed her screen shots on my phone of what I had booked, but she didn't care. I asked to speak to a manager and she told me she was the manager, even though her name tag had reception written on it. Luckily for us, this woman left and was replaced by a different receptionist who was much easier to work with. After explaining it to her and someone from booking.com for 20 mins, we were finally able to get the room at the price I was quoted originally. That being said, the hotel grounds are quite nice. There is a big pool area with fountains and plenty of chairs to relax in. We ate at the restaurant for lunch and enjoyed the food and the delicious daiquiris and pina coladas! The service was a bit slow, but that was something we were used to from the rest of our stay in Costa Rica. The hotel grounds are nice but unfortunately our room did not meet the same standards. We were in room 101 which was quite dated with very uncomfortable beds. Our room looked out onto the street and was very noisy at night, making it difficult to sleep. The bathroom was alright, with very good water pressure in the shower. Although we did enjoy the pool area, with all the hassle I received when checking in and the state of the rooms, I do not think I would return to this hotel.

    3
    « Fine »

    We stayed here for one night because it's not too far from the airport. The room was fine, the pool area was quite nice. There is also a crocodile pond ... we didn't see the crocodiles but that's pretty cool. The bed was comfortable. We were there on Saturday night and there was a club somewhere close by with thumping music ALL night (I think it ended at 6am) so I slept with ear plugs.

  • 2
    « Stay somewhere else »

    We prepaid this hotel on the Best Western site and were charged twice. Called BW and were told that there was nothing they could do as it was a prepaid. Got there late. The room was very basic. Bed uncomfortable. Upon checkout had to argue that the room as paid for and am still trying to determine if the charged me again. Would not recommend.

    2
    « Sloppy restaurant »

    I did not stay here but ate a few times at the restaurant. The staff in the restaurant spend more time on facebook than waiting on people. it is the only restaurant where I became sick after eating there in all of Costa Rica. Needs some attention! Could be very nice.

    4
    « Friendly Staff & Nice Pool »

    The Hotel El Sitio is not what one would be expecting of a Best Western Hotel, however, the staff are very friendly, helpful and professional and do go the extra mile to please their guests! The hotel ammenties are good, providing you with a nice restaurante and amazing swimming pool and a fun Casino, Internet connection is not too bad, depending in which rooms you are in (definetly room for improvements), the bedrooms and bathrooms are a little outdated and not what you would expect to find from a Best Western Hotel (a Fridge would be nice to have) the beds are comfortable though. Overall, it is a nice place to stay, very well located! Close to the Airport (about 15Minutes), close to restaurantes a couple of bars, etc. I recommend staying at El Sitio.

    4
    « A great value! »

    We had been to Liberia 17 years ago, and enjoyed it. With a good airfare from Delta ($233 from Minneapolis) we decided to abandon the -15 degree cold for a week. Delta had a "partner" series of hotels, and we picked this one--saving another 20% on the hotel. When we arrived, we found that it was the same hotel we stayed in all those years before! The hotel caters to families. The rooms are clean, there are children's and adult pools. There are gardens on the property--and even a small natural pool with a sign "Here lives crocodiles." We didn't see the crocs until the 3rd day. There were bananas growing outside our door. There were some issues--the ice machine broke down, but ice was available from the poolside bar. The air conditioner on the floor above us started making noise--they fixed it the next morning. Breakfast each morning was a mixed review--Costa Rican food always includes rice and bean--not what I wanted in the morning. Breakfast also featured fresh pineapple, papaya, and watermelon--along with eggs and sausage--and on some days, pancakes. Costa Rican coffee is great! The staff was very accommodating--from the front desk to the breakfast bar to the cleaning ladies. Downtown is only a walk of a few blocks--and there are a number of places to eat there. Unfortunately, you have to negotiate crossing the street near a traffic circle, where cars are attempting to enter/exit the circle--not always paying attention. It's sometimes worth it to go a block out of your way and back to eliminate the issue. Liberia is a great place to base out of--half an hour from the Pacific beaches, one to two hours from numerous volcanoes and national parks, and two hours from the rain forest. There are lots of adventure things to do--hiking, exploring volcanic activity, river rafting, beaches, zip-lining, horse riding, etc.

    3
    « Average for Costa Rica, poor for the USA »

    This is an old run down hotel. The lobby has a shabby appearance. Bedroom is spacious, but no ambiance - everything has been painted black, but clean. No outlets for computers - have to unplug table lamp and crawl under bedside table to unplug bedside lamps in order to plug a device in. Good internet - strong signal. Very tiny bathroom with small clothes closet in bathroom. Breakfast was good. Staff very friendly. Will not stay here again as there are hotels which compare better for less or the same price.

    4
    « It's ok! »

    -Strategic Location: near by the airport and Liberia City. Also, there is a local mall next to the hotel and most of the attractions are not very far away. Maybe it will take a while (1 hour) to get to Conchal Beach, but won't regret your time on the road. -Breakfast was ok, but I have tried better Gallo Pinto. -The water had some kind of sulphur or volcanic smell, but maybe I was "lucky" enough to get that extra. -Some bugs outside, but if you keep your door closed all the time, there's no problem at all. -The Swimming pool looked nice, but I preferred to spend my time at the beach.

    2
    « Quite a noisy place. »

    Stayed there only one night, to be close to the airport. Otherwise I would avoid this place comletely. Very noisy during the night as club nearby keeps you awake till the morning hours. Pool is seems nice.

    4
    « I have to disagree with all the negative reviews »

    We stayed one night, worried about the bad reviews of the noise, nothing that will keep you up... beautiful pool, decent breakfast. Room clean comfy, 15 min away from airport.. right across the street there is a very nice sidewalk coffee shop great little place .....

    1
    « You Will Not Get Sleep - Night Club Vibrates Into the Room Until Past 4 am »

    I stayed here Jan 1-2, 2016 and did not get any sleep either night. There is a night club across the street that plays extremely loud music that earplugs and double pillows around your head cannot block. I go the room furthest away from the club as possible for the second night and the bass of the music still vibrates through the room. Casino was not open. Food was so-so.

    2
    « Worst night in Costa Rica »

    After arriving in Liberia we called the hotel to learn they did not send complementary shuttle service. They offered to send a taxi for $20 which we waited for about 30 minutes (the hotel was about 15 minutes away). We ended hailing another taxi to drive us there for the same price. The check in process took forever for some reason. When we got to our room, 3 out of the 4 lights were working, the smell from the sewer was overwhelming at times, and there were decent sized bugs crawling around. Our room was the closest to the reception and in the line of fire from the late night thumping sounds of the next door discotheque (on a Wednesday night). So if you do need to stay here make sure you ask for a room farthest from the road. And good luck.

  • 4
    « Close to Airport , next to major freeway and good price »

    Cons : Less light in the room Pros : Rooms were clean, nice location next to the airport and main freeway. Garden/estate was beautifully design and maintained. We also love the breakfast area which was served under beautiful Hut.

    4
    « Value for money »

    The rooms are very basic and a little dated but the building and grounds are great. The pool is clean and refreshing and breakfast, although simple, gave us some much needed sustenance. For £45.00 for the night including breakfast it was. Great place to stop for the night to help us get over the long flight the day before.

    1
    « Worst experience ever »

    I had the worst experience of my stay at this hotel. From the beginning, my room was not ready on time, so I had to keep my luggage in the area where the staff is responsible as I already booked a tour. I lost my small luggage bag from there when I came back. And staff was very careless. My bathroom was in bad condition even though they took so long to get my room ready. Worst of all, I paid them cash while checking out and I found out later that they have charged my mastercard which I gave them for booking reservation. They were not suppose to charge my card. I have been trying from last three days to talk to them. They are ignoring me. They are responding emails too. I am going to register a complaint because this is ridiculous, annoying and waste of my time. I hope if staff reads this, please respond to my email asap. I have never experienced customer service before.

    3
    « Good for Your First Stop »

    A nice clean hotel, only a short walk from the town. Good breakfast, and a nice pool. At the bottom you will find a small lake, if you're lucky you'll get to see the crocodile. The staff are friendly and helpful, although they couldn't recommend a restaurant in town. A few WI-FI problems, and very windy area of town. Don't pay $20usd for a taxi from the airport, unless you arrive late. Take the local bus, it's only a 10minute journey.

    2
    « Below average room for the price »

    We stayed one night at this hotel and I must say that the quality of the room was well below average. Even when I wanted to compare this to a motel 6 in the US, this one fell short. The room was dark with not enough light. The shower head was like a jet stream and I was literally being tortured while taking the shower and there was no shampoo and moisturiser but instead the shower gel combo pack that you find at a gym shower. Also, shower was not clean at all, there were very visible things sticking to the walls of the bathroom. The only decent thing was the swimming pool. I wish the hotel put some investment into improving their rooms, especially upgrade the bathrooms and a few touches in the the bedroom as well. The noisy air conditioner should be replaced. There was also no blanket or comforter provided in the room but just a white sheet and a cover sheet. Overall, I would expect clean bathroom and pretty standard room for the price they charge ~$90

    2
    « Dingy room, unhelpful staff »

    We stayed at El Sitio for a very short night after arriving late to the airport, and before leaving first thing in the morning to head to La Fortuna. We weren't staying for an experience, but merely a stopover, so my review only reflects this experience. This isn't a spectacular hotel ? at one time I think it might have been a nice place to relax and enjoy the pool (it has a rather large pool surrounded by gardens), but from what I saw, it is dated and run down. Location: El Sitio is about a 15 minute cab ride from the airport, on the main road that leads from the airport to the city centre. It's a busy road, but has a sidewalk so you can walk to restaurants, etc. Across the street is a Subway and a nightclub, next door is a shopping centre with a supermarket. A McDonald's is located close by as well. Room: Our room was very outdated and quite old. Furniture has been repainted many times, and looked to be at least 20 years old. It had a long, dark desk and two double beds, with a small TV on the wall. The AC was on full-blast when we arrived, and would not respond to the remote for it, so our options for the night were to freeze and deal with the loud fan noise, or turn it off and roast in the heat. The bathroom was also dingy, and the shower head was quite weak. Food: Our room rate included breakfast, and we ate in the open air dining room. It was comida tipica for the most part, and was decent, but there were flies and hornets everywhere. The first night we arrived, we were looking for a late-night meal, and we were directed to the hotel restaurant which we discovered was actually closed. When asked again, she told us there wasn't much around, so we ended up at Subway across the road. The next day, when we were leaving, our shuttle passed a bunch of restaurant options only a few blocks away that she didn't bother to mention. Staff: We interacted very briefly with staff. Check-in was fine, although we had to wait a while for someone to come meet us at the desk when we arrived. The next day, our colectivo was quite late in picking us up, and the first time my husband when in to ask the receptionist if she could call the company, she dismissed him, told him he was over-reacting and that these things are always late. After an hour of waiting, he insisted she phone, and sure enough, we had been forgotten and not even 10 minutes later, the driver was there for us. We would have appreciated if the receptionist had just called when we first inquired, to save us a lot of time waiting.

    3
    « Enjoyable Stay »

    When I first arrived, I thought this hotel was going to be a horrible experience. I went to reception and there were about 4 people behind the desk, one person was attending a customer. The other three were just there. I stood for about 10 minutes and finally the person who was attending the previous customer decided to assist me. I do not know what the other three people did for a living. As I was checking in, a woman was offering massages, and I greatly accepted as I had just ridden from San Jose. The rooms were of a good size, beds a bit hard but no complaint. The grounds are pretty big. The casino offers gamblers a few choices and the noise levels are not what other people suggest.

    2
    « Marginal Food, Hard beds, Sewer gas backup »

    Breakfast was nice but the quality of food off the menu for lunch and dinner was tasteless and uninteresting. Our room was clean yet the mattresses were hard and uncomfortable. The smell of sewer gas coming from the bathroom sink was awful; it could be contained somewhat by using the stopper. In its favor, this hotel has a nice pool area (even though we couldn't use it because staff were doing maintenance), a good reception team and the lagoon at the rear of the facility teams with interesting wildlife.

    3
    « On its way to upgrade »

    My husband and I stayed to be near our dentist in Liberia, booked through United airlines. Great rate $43 a night... never noticed small "one". Checked in and was asked one person and I said no rate then went up to $78. Same room, same two beds but they have a rule. Needless to say we checked out. Thanks to the manager Hurld he did not charge us a cancel fee. Staff was nice and helpful. Older hotel but definitely trying to upgrade.

    4
    « Good place for the place. »

    This is a good hotel, kind of old, maybe wall colors are kind of old style, I know it is an old construction, place is big, nice swimming pools, rooms are good and big, good beds and good bathroom, Restaurant is acceptable but we tried only breakfast which was included in our fare, but considering that Liberia where the Hotel was constructed is just a pass way to beaches is a good place to stay.

  • 3
    « Decent for one night stay »

    This is probably the nicest Best Western we have ever stayed at (we typically avoid Best Westerns in the U.S.). Our room was quiet and comfortable and the wi-fi was fast. The restaurant is nothing special but we didn't expect much from it anyway. The pools looked very nice.

    1
    « If you want sleep - don't stay here! »

    No one told us about the bar across the street that played extremely loud music until 6:00 a.m. We got no sleep at all! Then, to make matters worse, the gardener cranked up his gas-powered leaf blower at 7:30 a.m RIGHT OUTSIDE OUR WINDOW to clean the entire patio/pool area. Food in restaurant was mediocre at best. Asked for Ranch dressing, got some kind of weird sauce; asked for soy sauce, got salsa - on and on. Would rather sleep in my car then stay at this hotel again.

    3
    « Perfect for one night before heading home »

    We were going to stay in downtown Liberia, but decided against it and stayed here. Very nice staff and property. Nothing special, but no issues. Room was scant, beds were ok, bathroom and shower were fine. Breakfast was traditional and average. Again, perfect for a place to sleep.

    4
    « A Mixed Bag: More Good Than Bad »

    During many trips to Liberia, I've stayed at most of the hotels located within the city limits; El Sitio is my choice because the pros far outweigh the cons. Stayed three nights at the beginning of a 2-week solo trip in Costa Rica and then three nights at the end of that stay. Each time in a different room. Pros ? location is on the PanAmerican Highway about 15 minute easy walk from the heart of Liberia. You are 75 minutes from Palo Verde National Park, 30 min from Llanos del Cortes waterfall in Bagaces, 45 min from Sta Rosa National Park, 60 min from Rincon de la Vieja National Park, 80 min from Playa Grande and about 40 min from the Pacific beaches at Playas del Coco and surroundings. Highway construction has been ongoing and combined with an exceptionally dry ?green/wet? season, there's lots of dust. I'm told that work at this important intersection of Liberia / road to Daniel Oduber Int'l Airport and beaches beyond / Highway north to Sta Rosa and Rincon de la Vieja Nat'l Parks and beyond to the Far North should be done by January, 2016. There's a well-stocked supermarket next to the hotel. Nice pool: large with plenty of sun and shade areas, mobile loungers, tables and restaurant/bar service from the hotel's poolside food service. A couple of ice machines but you have to ask housekeeping for a bucket for your room. Plenty of hot water; AC units worked well esp with ceiling fan. I made my reservations online via the Best Western website without incident; friends that though they had made theirs through Hotels.com never actually had a reservation. Seems that Hotels.com and Best Western had some communication issues. I always deal as directly as possible with any lodging provider. Cons / Quirks ? My first room had two queen sized beds. One mattress was totally unusable because it was so thin, I was on springs. It became my layout-my-gear place. The other mattress was fine. My second room had a king bed that was very comfortable. Both rooms suffered from a lack of electrical outlets. In the first room, I had to unplug the TV (keeping the desk light) and lay on the floor to plug in my laptop or phone charger. To use the provided (but totally useless because there was no radio reception) alarm/radio, I had to lay flat on the floor and reach under the stand between the two beds to plug it in. In the second room, there is a double plug attached to the desk leg, but to power it, I must unplug the TV. Basically, I charged laptop, phone, and camera batteries in the bathroom. Okays ? the complementary breakfast buffet is adequate: coffee, hot milk, hot water for tea, a couple of fruit juices (both overly sweet for me), gallo pinto, scrambled eggs, sweet plantains, white bread (aargh?.) and a toaster, and always a couple of interesting baked items incl. cheese-filled croissant-type things. The coffee is disappointing ? not very flavorful and somewhat thin for my taste. And, unless you arrive when the food is put out at 6am, everything cools down pretty fast. Cereal is corn flakes and cocopuffs (aargh!). Not much style but plenty of carbs to get you going. Oddity ? The Crocodile Lagoon behind the restaurant has (July 2015) a 5' American Crocodile brought their by MINAE ? the nation's environmental ministry. Why? No one at El Sitio knew. A staff person did tell me that the restaurant feeds it so it's becoming domesticated. If this is true, this is dangerous. Crocodiles that become acclimated to humans do pose serious threats in Costa Rica. Wildlife watchers will also find a large number of black-bellied whistling ducks, a seemingly resident Tiger Heron, and lots of other birds coming and going. Stay on the walkway and viewing platform; do not go out into the grass at the edge of the pond to look for the crocodile. Be patient; it will come to you.

 

Getting to the hotel ...

All directions
· From: Airport. The BEST WESTERN El Sitio Hotel and Casino is 10 kilometers east of the airport.