BEST WESTERN Leoso Hotel Leverkusen,  Leverkusen

3.0/5  - based on 250 guest reviews.
Am Buechelter Hof 11, 51373, Leverkusen, Germany - See map
+49 2143830 +49 214383800

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Indoor pool
    Indoor pool
  • Massage services
    Massage services
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 250 traveler reviews
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The BEST WESTERN Leoso Hotel Leverkusen with 192 comfortable rooms and four luxury suites is extremely well and conveniently located, directly by a park and in the heart of the city. Its location couldn't be better and not just for business travelers. It's only five minutes on foot from Leverkusen-Mitte railway station and Bay Arena, directly next door to the FORUM Leverkusen Conference Center with a capacity for 2,000 people, by S-Bahn - The Trade Fair Centers in Cologne are an easy reach, only eight minutes by suburban railway and to Dusseldorf in 40 minutes. The motorways A1, A3 and A59 are only a few minutes away and there is guest parking at the hotel.

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 250 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
34
Verygood
 
72
Medium
 
84
Poor
 
39
Horrible
 
21
Business Business 130
Couples Couples 39
Family Family 23
Friends getaway Friends getaway 30
Solo travel Solo travel 22
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Leoso Hotel Leverkusen,Leverkusen
  • 1
    « Stay away from this Hotel if you can! »

    Standards in German hotels tend to be quite low so we usually go for a brand name just to be safe and adjust are expectations. We still managed to be shocked by this hotel! The furniture and décor are dated, not really problem for us but one of the chairs was so wobbly that we were scared to use it. The bathroom had no source of heat and an extractor that did not work. The shower curtain was stained. The room was large but freezing cold, the frames of old aluminium double glazing widows were moldy. The glass did nothing to cancel the noise from the busy road beside the hotel. The only source of heat was a small plug in electric fan heater. Even with that we had to close the curtains to get the room warm! Sometimes a bad thing can be overlooked if other things are really good. This is not the case. In our room it seemed as though one bedside table had been removed (perhaps it fell apart!), the towels were OK but nothing great and no nice products in the bathroom. There was tea and coffee but no kettle and no spoon or stirrer either. Perhaps other rooms are better, but at 110 euro for the room (including breakfast), plus 12 euro per day for parking, this standard was not even good value. The staff were nice and the breakfast good. However, when we left the do not disturb sign out until 1pm one day and then left the room, no cleaning took place at all. We mentioned this at the reception at 6pm and the response was just an offer of clean towels. It was no wonder that no one asked us how are stay was at checkout! I think standards in most German youth hostels are much better than this.

    3
    « Clean business hotel »

    As most German hotels, this is a clean hotel. But it is not very quite because it is by the highway, and the parking still cost you 12euros unlike the USA same hotel always free. The breakfast is ok (as all German hotel offers good breakfast) but not as good as others. It has pool underground if you like to swim and it has a steak restaurant for nightly dinner as well. However my room has a bathtub that I do enjoy after sightseeing all day.

    4
    « 10/8 to 10/11 visit »

    Clean and spacious room, easy WiFi access and includes a wonderful breakfast selection. The restaurant is also first rate. I have to agree with other guests that the room was too warm. Unable to open window and turning dial to "cool" did not change the temperature.

    2
    « Old and tired - but good food and service »

    The rooms are spacious and fairly clean, but very very dated, scruffy and hot, with no temperature control (broken a/c) or even a fan; I had to sleep with the window open - over a very noisy road. Dread to imagine what this would be like in high summer. On the other hand, service is friendly, good wifi, surprisingly excellent steaks in the restaurant.

    5
    « good place to stay in leverkusen »

    I have been travelling to Leverkusen for over 30 years and have mainly stayed at this hotel. It is comfortable, has a pool and a good restaurant. The hotel is easy to find and has a good car park.For business or leisure it is a good choice.

    3
    « Dated rooms »

    Visit was overnight stop on way back from Austria by coach. Understand room was a basic one but décor was scruffy and dated. Two of the five lights in the room were not working and the bins had not been emptied and were full of beer bottles. Did not go down and complain as we were very tired and just wanted to sleep. Breakfast early next morning was one of the best continentals I have tasted. Pity room did not match up to this standard. Filled in online report form on return to UK and received immediate apology. Full marks to hotel for that.

    2
    « Not so good »

    Spent two nights here over the weekend. The five of us had 10 different roo. 's in which NONE of the air conditioners worked. Sorry but management's consistent excuses in response to TripAdvisor reviewer comments are just words. The staff was clear none of the AC (or heat) works so just tough it out. I would have given one star if not for the amazing bar/restaurant attached to this aged hotel. The steaks are wonderful and the staff energetic at great service. If you choose to stay make sure not during weather extremes. And if you don't consider it a place for a great meal.

    5
    « Quality hotel, Friendly employees, close to everything. »

    On a short trip I stayed again in the Best Western Hotel in Leverkusen, Germany. I keep coming back to this place since six years. The location is conveniently close to Cologne but also not too far to Duesseldorf. The hotel has different room categories to choose from. I was thrilled to stay in a business suite on my recent stay. These are the biggest sized rooms this hotel has to offer. Those rooms feel more like a vacation condo/apartment. There is a living room with table and four chairs to accommodate guests for a business meeting. Here you can host professionally for a small business meeting with a well-stocked fridge and coffee maker. These suites are also providing a cozy TV corner with sofa to sit three. There is flat screen TV, a desk, plenty of outlets (220 volt) if needed. Access the bedroom from a little hallway which also leads to the bathroom and a separate toilet. The bedroom features a master bed with a good mattress and cozy pillows, dresser and cabinet as well as a flat-screen TV. The spacious bathroom is absolutely stunning with its walk-in shower and raindance overhead shower and double vanity with nice vessel sinks and modern faucets. The business rooms are equipped with central A/C which has a thermostat and blows cold air very quietly. WIFI works fine and is included in the rate. Breakfast is complimentary and starts at 6.30 until 10.30. A good variety of breakfast items are being offered. I love the coffee, kaiser rolls and fresh fruits. Every time I feel welcome here and I can highly recommend to stay here.

    3
    « Good breakfast and an okay room »

    If you need a place close to the Autobahn at a good price this might be an option. However, the hotel seemed a bit old and the rooms definitely needed a fresh up. Did not want to take my socks of ... But I thing there was some renovation going on so maybe rooms have been improved. The hotel offers good possibilities for parking and a mall and a theatre are close by. Breakfast was very good. My highlight of the stay ...

    4
    « Great steak »

    Stayed one night on business, hotel staff excellent and friendly. Great size room, nice and clean with a great view of the football stadium, with free minibar and complimentary drink at the bar, which was a nice gesture. Restaurant food was excellent and we had the best steak while in Germany, cooked to perfection washed down with a great recommended wine. I would highly reccomend this hotel.

  • 3
    « Close to shopping centre »

    Room was clean and a fair size, very hot and stuffy I used air con which was in the room and it turned out to be warmer even though it was on the coldest setting. Too much traffic to sleep with the window open. Breakfast was good with plenty of cold choices, evening meal was not up to much better to go to Chinese buffet across the road. Pool and sauna were ok although it was closed some of the time for aerobics. Staff were pleasant but not very helpful. WIFI was good Don't ask for a coffee after 8pm the machine will be being cleaned Overall it was ok I would probably stay again it was ok as a base and close to the shopping centre

    3
    « Fine for a stop over hotel »

    It's a Best Western ... My heart sank when he said those words ... It never bodes well! And I was right. The reception area is nicely decorated - only one lift and god knows how many people checking in together so we used the stairs - concrete - no decoration. Room 217 ... One window is broken and it felt like a sauna. Call to reception resulted in nice German gentleman coming to the room and saying he couldn't fix it! Then turned up 20 minutes later with some tools and hey presto - fixed window. Very basic, comfy beds, run down and in desperate need of a refurb. Shower water was freezing but I suppose that was a plus point in a room which was too hot! Also quite noisy. Windows were opened once fixed but right next to a very busy road so if traffic effects your sleeping - you have no chance. On the way back we had a different room and once again only one window opened. We did however learn there was air conditioning in the room so I don't know why the reception man didn't tell us that last time. However all in all for a stop over hotel it is fine and looks to have a very good steakhouse attached which I unfortunately didn't get a chance to try.

    5
    « Brilliant »

    Yes the rooms could do with a spruce, but who cares. The staff who cannot do enough for you are outstanding. I have problems with feathers, the duvet & pillow were feathers. I went to reception to tell them, not a problem changed within 10 mins. The food is fab, and breakfast if you cannot find anything to suit your very hard to please. Breakfast is amazing. All of the staff are very welcoming and pleasant. Very close to shops, their hotel bar I wouldn't say was over expnesive €5 for a large beer, it could have been worse. Our first time in Germany and we will be visiting again. Would I recommend this hotel, definitely. Clean, welcoming, lovely staff amazing food. Cannot ask for more.

    4
    « Brass band tour. »

    Great hotel a bit dated but would stop there again. It coped with 80+ of us very well. Helpful staff. Very handy for the shopping centre. The food was at a very high quality. It was great to have the use of a swimming pool and sauna. So if your on a visit to Germany it would be a good place to stay.

    3
    « not bad »

    not bad at all clean n comfy try the steak in leos its soo good ..free wifi is good 2 ..plenty of breakfast choice ...however the toaster takes 4 ever to toast and my only other moan luckily didnt need it there was no air con

    2
    « Noisy location and mix up over evening meal. »

    Stayed here for 3 nights on a National Holidays trip to see Andre Rieu at Maastricht. After travelling for almost 17 hours we arrived at the hotel expecting an included 3 course meal. Our coach drivers had phoned ahead and confirmed the time we would be arriving, just before 10 p.m. and that the meal would be ready. On arrival we were told they couldn't find the booking for the meal and that as the kitchen closed at 10 p.m. they could not even prepare any food at all for us. Not a happy coach load of weary travellers! Very few of use found anywhere else to eat and not an area we felt comfortable about walking in late on a friday evening. We were later reimbursed 10 euros each by our coach drivers but only on production of food or drink receipts. Not very disabled friendly with steps up to the entrance, tiny lifts so took a long time to get everyone up to their rooms. It was a hot night and with no air conditioning we opened the bedroom window only to find we overlooked a mainline rail line with trains running every few minutes all night, sounded as if they were coming through the room! Hardly slept for the 3 nights. The room was a generous size and the beds were quite comfy apart from very thin pillows, some bedding was also heavily stained but was changed often during our short stay. En suite Bathroom was also a generous size. Breakfast buffet was excellent as previous reviewers had mentioned, couldn't fault it. Complimentary tea and coffee in the reception area was only available in the morning up to about 11 a.m. but was then whisked away. On querying this were told to use the coffee maker in the room, had to ask for milk and tea bags as supplies were not replenished. Overall would not want to spend more than one night here.

    4
    « Good hotel, friendly staff, great restaurant »

    The hotel has a nice pool on the basement level. It is in a handy location, Leverkusen main town and shopping centre is only a short walk from the hotel. There is a pleasant walk along the river behind the hotel. Free Wi-Fi and breakfast.

    3
    « Normal hotel for business trip »

    I was there in March 2016, a bit shocked by heating system in my room :-(. Room was cold. General overview - normal room if you expect3*. For 1-2 night you will be Ok. Breakfast was OK, many choices. Location in small park and close to shopping centre with some restaurants. Also close to my customer - that was the benefit

    3
    « Nice staff, but run down & questionable location »

    This hotel was a stop for our group for one night. We had a nice buffet dinner & breakfast with this hotel that accommodated all types of appetites. The entire staff was friendly, efficient, and very helpful. During the course of the evening, the police were called for a fight that took place right outside of the hotel's lobby glass windows. I know this was outside of the hotel; however, it made us question the safety of the area around us. The rooms were fairly clean, but very run down - dingy & peeling, coupled with an air conditioning unit that did not cool and was in need of maintenance. The hotel is in need of major updates for safety (door locks) & comfort.

    3
    « Acceptable for 1 night »

    I`ve been staying here for a one night with a group of football fans from Ukraine in June, 2016. The hotel is situated not far from the stadium "BayArena". So, I'm not sure that on the days of mattches it's quiet. The twin-room was not large, but acceptable for 2 people. As for me, the equipment is quite old. No refrigerator in the room. The bathroom needs a renovation. Polite service. Free Wi-Fi. The breakfast was general for such hotels in Europe.

  • 5
    « Nice hotel to stay »

    I stayed in Leoso Best Western for almost 2 weeks on a business trip. For sure I can say that I would stay there again the next time I'm visiting Leverkusen. The room was with a bit old furniture but it was clean and tidy. The room was cleaned daily. There was a minibar and it was included in the price. Also there was a flat screen big TV in the room so I experienced no problem watching the EURO 2016 games. There was a bathtub in the bathroom and a hairdryer. The breakfast was nice and delicious. There is choice what to eat. The people on the reception were nice and polite. They spoke good English and was no problem to communicate with them. They offer a lot attention there as reading glasses, sponge to clean your car window, umbrella for the day and etc. You also can leave there you luggage on store for free in the day of your check out. The hotel has a charger for electric cars.

    5
    « Good value for money »

    This is the second time I stay with my family (wife and daughter of 5) in this hotel. The room charge may seem initially higher than others but when you take into account the location, the service (like wifi) and the breakfast (all you can eat), then it is worth the price. Personnel were very friendly and we had a good night sleep.

    3
    « Value for money »

    This is a good hotel with all basic facilities. The staff at reception was a mixture of good and bad. Jan at the reception is a five star material and would go very far in the hospitality industry. His two lady colleagues in the afternoon shift were the opposite of hospitality, almost hostile in response to any query. Staff at the bar and restaurant and bar were exceptionally pleasant and charming. Very hard working and competent. Hotel is at a distance from koeln messee but close proximity to train station was very convenient. Stairs leading to the hotel make it cumbersome for a traveller with heavy baggage. The hotel must address this problem. My room was not provided with a tea coffee maker which is very surprising but the room service gave free tea coffe on demand .

    3
    « Business hotel with good service but aged interior and equipment »

    The Best Western is a typical Business Hotel. Location is good connected to train and highways. City is in walking distance. Negative is the total sound level since it is in proximity of the highways you can not open the windows (which are double glassed anyhow to limit the noise exposure). Service at the front desk was exceptionally friendly and good. Breakfast is good. A pretty negative aspect is the old and over-aged interior and equipment. You easily see, feel and smell that the equipment is old and pretty much used up. The heating/air condition device was not controllable and heated the room too much. However: if asked if I would stay again for my nextr Business trip I say a clear yes due to the service and the proximity to the city.

    1
    « Worst Western »

    Stayed here on the 13th and 14th, and it was dire. Bad parts bedding under the duvet was filthy and yellow, no drinks, water, tea or coffee, heating doesn't work, windows have a gale blowing through them, bathroom was tired and dirty and I could not sleep due to lack of sound proofing and the nearby trains. Good bits breakfast was okay and reception were friendly. My advice goto the Ibis or stay in Cologne. Even the locals say stay elsewhere.

    5
    « A Christmas surprise at the Best Western Leoso Leverkusen »

    Shortly before Christmas, one Monday evening I arrived late at the Best Western Leoso Hotel in Leverkusen. Through my company I had reserved a room for that week but unfortunately no non-smoking rooms were available anymore. On my objections against having to sleep in a ?smoking? room the receptionist offered me an upgrade to ? a suite. Because of my limited budget for a minor price increase. In 2015 I have spent some 150 nights in hotel rooms but I have not enjoyed a better accommodation than that week. Separate sitting room, bed room, bath room and toilet. So large you had to be careful not to get lost. Two big screen TV's, free mini-bar, huge seating area. It was difficult not to feel like a king. Many thanks to the Best Western Leoso and especially to mister Jan Reimann-Reic for making this possible. The bitter taste of the disappointing Christmas bonus was largely washed away by this unexpected surprise!!! Kind regards, George from the Netherlands

    5
    « Good value for money »

    The location of this hotel is very convenient because it is close to major German cities. We were visiting Cologne and stayed at this hotel. I paid 100 Euros one night and it included parking fee and buffet breakfast for 2 adults and a child. Room was clean and comfortable.

    4
    « Good hotel, convenient location »

    Modern hotel with larger than average rooms. Everything clean and well organised, very good breakfast, nice cosy bar. Convenient for trains into Cologne and the Rathaus shopping centre which is just across the road has a great choice of shops and cafes with a pretty good Christmas market (at Christmas time).

    1
    « Poor quality, not close to four star »

    We stayed here for one night as we visited the game between Leverkusen and Barcelona. Reception services very poor e.g. we found that our room just had half a curtain to darken the room. Before going to the match we asked if this could be fixed. They promised to look into this. When we came back nothing happened. Bear in mind that bright lights were shining through our window because lampposts were illuminating the parking space. When we went to the reception to complain the receptionist said that "no room had curtains".... Didn't see that coming! She also said she couldn't fix it because she was alone. Still we asked for another room. This wasn't possible as the hotel was full. We decided to make the best of it and try to get the children to sleep. As they were in bed after 20 mins the receptionist called that they - all of a sudden - had received a cancellation. We didn't took that offer as it would be to much of a hazzle (eg. getting the kids out of bed) to change rooms. Checking out the next morning the new receptionist didn't make any comments on our complaints. Very, very disappointing. To meet the four star rating requirements investments need to made in refurnisments/repairments and training staff.

    4
    « EXCELLENT »

    We were travelling to Cologne to the xmas markets and stayed here two nights the hotel room and bar were pretty good but the food was very average. There was a cinema right across the road and quite a big shopping mall. It was clean and in quite a good area.

  • 1
    « Cockroach on my bed »

    This hotel has been one of the worst of my life. At first, the elevator was not operational, so we had to go up 6 floors, with heavy bags. After that, when I was going to sleep, I open my bed and was unclean. I ask for a new room, but was full, so they gave me new sheets. When I was changing the sheets, I found a cockroach on the bed. Absolutely disgusting.

    5
    « Christmas Markets »

    Stayed here as part of Christmas Market holiday. Great hotel in a great location. Lovely staff, rooms were a bit dated but clean. Had breakfast and evening meal at hotel. Evening meal was really nice, breakfast was a good choice of continental type breakfast or scrambled eggs, sausage and bacon which was served cold on both days. My only gripe about the hotel is the cold scrambled eggs and bacon. I would have no hesitation in staying here again. There is a fantastic shopping centre across the road from the hotel which also has a christmas market which is cheaper than the ones in Cologne. We prefered the christmas market in Leverkausen. Cologne has seven christmas markets which all sell identical items quite dissappointed in these markets although the atmosphere is good.

    2
    « Disappointed »

    We have stayed at this hotel a few times before and especially enjoyed the great breakfast buffet! This time everything seemed to be wrong- the elevators were not working, the breakfast room was overcrowded with tourist groups and a large contingent of the police. The first room was a smoking room, the replacement room had an older bathroom with a shower curtain way to long and mold starting in the corners of the ceiling. In general, I was disappointed. The breakfast buffet was the only good part of our stay!

    4
    « Comfortable but needs some tweaking »

    Spent a night here on drive across Europe. Comfort rooms are large with free mini bar which is nice touch. Basement pool is great after a long drive. The steakhaus served delicious steaks and sides which while not the cheapest was reasonable at 25 euros for a perfectly cooked 350gr rib eye steak. The hotel is across the road from the station and a shopping centre so great location. Improvements, the rooms were hot which was a shame as the beds were great, and one of our rooms had a cracked sink. We would stay here again.

    5
    « Love to stay here »

    I stay on a regular basis in this hotel and I love it. The employees are very accommodating to any needs. The rooms are clean and equipped with flat screen TV, phone and mini bar/refrigerator. The mattresses are very good. High speed WIFI with sufficient reception is available throughout the hotel. Sometimes I use the business center in the lobby which provides a computer and printer. Breakfast is probably the best I've ever had in a hotel. Fresh croissants and kaiser rolls, assortment of bread, eggs to order, hot German sausage, fresh fruits, cereal, yogurt and a lot of bread spreads to choose from as well as cheese and other goodies. Coffee, latte macchiato, cappuccino and hot chocolate are very tasty. Juice and a huge selection of tea is also available. I highly recommend the Best Western Leverkusen. It is always a pleasure to stay there.

    3
    « Not bad for the money »

    Stayed here for one night. Very welcoming staff. Decor stuck in the 1980s. Room accessed by an old style metal key. No ac in room, but two fans supplied. Free mini bar a nice touch. Very clean room, good shower, old fixtures etc. No ironing board in room or safety deposit box. Free WiFi easy and fast. Bed firm but OK. No gym, but nice pool if not very big. Good breakfast, though hot food selection is small. Fine if you like cold meat and cheese, yoghurt and baked goods. Overall perfectly fine for a short stay.

    4
    « Nice hotel in great location. »

    We stayed overnight at this hotel on our way to Austria with National Holidays. Hotel is a bit dated but was fine. Room was clean and spacious with large flat screen TV and 2 queen size beds. Breakfast was excellent, lots of choice and good quality items. Hotel is in a great location just minutes from the centre of Leverkusen which is a nice little town with plenty of shops and restaurants. Hotel has a swimming pool and also offers the opportunity to use a nearby gym for free but unfortunately we did not have the time to use these facilities. Would definitely recommend this hotel.

    3
    « Busy, cosy, generally satisfactory »

    Four night stay in December. Good central (but quiet) location. Reasonable rooms. Nice, if small, bar with an excellent on-the-ball but very hard pressed (2/3 coachloads of guests at once !) bar lady. Food, ambience, organization and service at dinner was, frankly, terribly poor. Think school dinners and refectory. Such was the disappointment our operator gave a discount because of the complaints received from the majority of the tour party. However,as our personal approach is normally to eat out we did so. Discovered a splendid Christmas Market in the bustling town centre close by. So this compensated. Hotel overall is of reasonable standard (dinner arrangements for coach parties excepted !) as long as the expectations of being on a bus tour at the height of the Christmas Market season are taken into account. In this respect, the advent and consequences of overnight stop bustour traffic in ANY hotel - not just this one - regrettably is now universal and engenders a "push 'em through" attitude in some management approaches.

 

Getting to the hotel ...

All directions
·From: West A52 direction Moenchengladbach-Dusseldorf, at junction Kaarst take the A52 towards Koln. When you reach junction Kreuz Koln-Nord take the A1 towards Dortmund. Then take the A59 towards Dusseldorf-Rheindorf-Leverkusen-Zentrum. Follow the signs to the Zentrum, you will then see the hotel on your left hand side. ·From: North A43/A1 direction Recklinghausen-Bremen-Dortmund, at junction Muenster-Sued take the A1 towards Koeln-Dortmund. When you reach junction Leverkusen take the A3 towards Oberhausen then exit at Ausfahrt Nr. 22 and follow directions to Leverkusen-Opladen. Continue on the B8 towards Leverkusen Zentrum. Follow the Europaring and signs. ·From: South A3 from Frankfurt: E...

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