BEST WESTERN Plus Service Inn & Suites,  Lethbridge

4.5/5  - based on 411 guest reviews.
209 41st Street South, T1J 1Z3, Lethbridge, Canada - See map
+1 403 329 6844 +1 403 327 8807

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 413 traveler reviews
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Lethbridge hotels allow guests easy access to some of the most splendid destinations in Alberta, and helpful staff members are happy to serve as ambassadors. At the BEST WESTERN PLUS Service Inn & Suites, guests are treated to the finest in accommodations and top notch amenities. Hotels in Lethbridge put travelers close to many of Alberta's top attractions. Enjoy an indoor pool and water slide, the perfect place to cool off (especially for traveling families). A free hot breakfast awaits guests each morning, featuring local fare as well as continental favorites. The Best Western Rewards® program is an added perk for loyal guests, and at this new property with easy highway access it's guaranteed that guests new to Best Western will quickly see why so many travelers around the world are frequent guests. The local High Level Bridge is a must-see attraction, while the Galt Museum provides a dose of culture. At the Nikka Yuko Japanese Garden, travelers can take advantage of a relaxing, romantic stroll. Check out the many UNESCO World Heritage Sites nearby, such as the Head-Smashed-In Buffalo Jump or the Waterton Lakes National Park. In the mood to work on your game? The Paradise Canyon Golf Club is just a few minutes away. From the local Lethbridge Research Station to provincial and federal government offices, many business travelers are frequent guests at this Lethbridge hotel. The University of Lethbridge and Lethbridge College are also close by, and faculty members, students, staff and their families depend on this property as a home away from home for full semesters or special events like graduation. Friendly staff and that welcoming cookie and water in rooms upon arrival is just part of what makes this property special. Book a room at the BEST WESTERN PLUS Service Inn & Suites and find out what else one of the newest properties has in store! The pool will be closed December 18 to 23, 2016.

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Room 1

Guest reviews


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based on 413 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
297
Verygood
 
88
Medium
 
15
Poor
 
11
Horrible
 
2
Business Business 127
Couples Couples 111
Family Family 127
Friends getaway Friends getaway 20
Solo travel Solo travel 14
Cleanliness
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Service
Sleep Quality
Value
BEST WESTERN Plus Service Inn & Suites,Lethbridge
  • 5
    « It is what they say it is! »

    I had to visit Lethbridge for business and chose the best western Plus because of the reviews. We made a good choice! The front desk was well managed and the staff were great people. The breakfast in the morning was good. It had a lot of variety. Also there was a restaurant across the parking lot called Coulee Brew Co. It's delicious. I highly recommend Best Western Plus. I'm going back in a few weeks!

    3
    « Clean and good service but... »

    We stayed her last weekend with the kids on account of their tournament in town. Checking in took a very long time as the line up was huge. They did bring another staff member to the front and then things moved along better. The hotel was very busy. Our room was 329 and was right above the front lobby. We felt like we couldn't open our window as people were out there smoking quite a bit. The fan on the AC unit was also very loud and woke us up throughout the night. And the bathroom door didn't latch. It was clean and the beds were comfortable but I am unsure if we would stay again.

    5
    « Very nice! »

    We arrived on a very busy weekend, the hotel was full and bustling. Nicole, the Front Desk Agent was amazing. She made the check in process easy and seamless, all the while caring for the snack shop, the phones and guests asking questions. Kudos to her! The rooms were clean and well appointed. I will visit again :)

    4
    « Comfortable stay »

    The hotel overall was quite nice but I think I would try somewhere else if I were back in the area. The main reason we stayed here was because of the pool/waterslide for the kids and that I was able to get a good price through Expedia. The staff were awesome and the hot breakfast was good. The regular price of these rooms to me is not worth it. There's no extra space in these rooms, just enough space for the beds...although the beds were very comfortable and the whole family had a good sleep both nights. The kids went swimming the second night and I was disappointed with how small the pool was. We had to leave the pool after a short time because with a lot of people in this area it is extremely loud and it gets very crowded very fast. You can't even swim in the pool when people are using the waterslide, especially teens.

    4
    « Beautiful Hotel »

    Was given my room key upon arrival and opened the door to find that I was given a room that someone else was already staying in...have never had this happen before at ANY hotel EVER!!! Went back to reception and the girl at the front desk acted like it was no big deal and got the same response the following morning from the general manager..."sorry" and "I am so embarrassed" does not seem sufficient to me and was very thankful that the person actually staying in the room wasn't there and if I wasn't an honest person, I could have robbed the person whose room I was initially given.

    5
    « Ministry ambassador »

    Great property. New ...Plus Plus Nice touch hotel had finger foods/beverages complimentary from 5.30pm. Gideon Bible in night table. 100 yards to walk to Tim Hortons and restaurant behind property. Hot breakfast. Would stay here again. Excellent staff.

    5
    « Outstanding customer service!!! »

    WOW, talk about going the extra mile to provide exceptional customer service! We were in Lethbridge for a family funeral & stayed here for 3 nights. They were very accommodating for an early check-in, provided yummy dog treat bag, tracked down a package that I was expecting, one of the front counter staff dropped an envelope for me at the post office on her way home. Was chatting with the breakfast room attendant & mentioned our purpose for visiting Lethbridge and next thing I knew she gave us a sympathy card that the staff signed!!!! The room was very clean, business centre was well stocked with no problems accessing email & printing. Will most definitely stay here next time we're in the area. Every staff we came across was friendly & very helpful

    5
    « Great job »

    I have stayed at the Best Western in Lethbridge many nights over the last year and it doesn't matter who is at the counter, they are always polite, speedy and get me going! Great job. Their checkout in the morning is the same, perfect

    5
    « Great Place To Stay »

    This is a really nice hotel. As a loyal BW traveller we checked in & immediately got upgraded to a king jacuzzi suite based on our loyalty level without our having to request it. The staff here is friendly & competent. The rooms are clean & well appointed. The breakfast was excellent with plenty to choose from. The breakfast lady is very friendly and helpful. We will stay here again when in Lethbridge.

    3
    « No Care for Loyal Customers »

    Agreed, the service, cleanliness and value of the BW Plus Lethbridge is of a very high standard. The facility is new, the water slide excellent, the appointments of the rooms and hotel cleanliness is outstanding. However, I am a BW Diamond Select customer who spends more than 70 nights at BW a year and the customer service I had been afforded is appalling. Firstly, none of the upgrades or due recognition was offered at reception, then upon check out, an Australian woman assisted me who's accent was difficult to understand (along with a mumbling issue). When I politely asked her to repeat what she said, she became confrontational and rude, almost confrontational. The name tag stated Australian Sales Manager, if that is BW leadership, I'm changing loyalties! I definitely will not be back to this location ... worst treatment of a loyal customer I have ever experienced in any BW. There is no point being a loyal customer at this location, you'd be better served with another chain in the area.

  • 5
    « Should be flag ship for Best Westerns »

    I honestly can't say enough about how great this BW is. I'm a loyal BW traveler, so I know what to expect and this location exceeded previous experiences. You won't be disappointed ?? Beds were so comfy, kids will love slide at pool area, and breakfast was very well done.

    5
    « No other place to stay »

    Top shelf customer service, excellent rooms, fantastic breakfast, awesome conference rooms. Very, very professionally run from the general manager to the marketing manager to the front end staff, to the housekeeping team and so on........10/10

    4
    « Clean, comfortable and friendly staff ! »

    This was a nice place to stay. We booked multiple rooms for our family. The rooms were clean and comfortable. The breakfast items were good too. Wish that the breakfast was offered until 11 instead of 9 or 10. All in all though we would recommend this hotel to other families.

    4
    « Beautiful Room »

    This newer property has beautiful rooms: spacious and well-designed with nice touches--for example, "glass" glasses. It is in an excellent location with easy access to the interstate. The staff is both friendly and accommodating. We found the room very quiet as to outside noise, but the air conditioning unit had a noticeable click when it started and stopped (a minor point). Overall, we had a very good, one night stay.

    5
    « Clean Friendly Hotel »

    Spacious rooms. Excellent breakfast. Extremely friendly staff and great service. This is my third stay here and it will be my first choice for any trip to Lethbridge. It may be just a little more expensive that some of the others but it is worth it.

    5
    « Nice hotel in a good location but noisy »

    The restaurant next door seems to have a biker clientele and was very noisy with revving bikes and speeding through parking lot. The room was nice and clean and new and the breakfast staff were excellent

    5
    « Beautiful room,great staff »

    Nice, hotel great staff, the in room jacuzzi was really nice the room was a bit pricy would be nice for 140-150 total instead of 200+ but this was no fault of the the employees be nice if there was a Wyndham here to give this hotel a little competition.:-)

    5
    « Another great stay »

    Down visiting my in-laws again, we stayed here at our favourite hotel. Lacey accommodated us on the Saturday night when we weren't suppose to Check in until Sunday. We got a gorgeous jacuzzi suite with a king size bed, right across from the ice machine. We heard zero noise from the ice machine through out the night. When housekeeping came to our room to clean it, to our surprise they organized all of our toiletries neatly on a folded towel, it really took us by surprise. When going down to the lobby in the evening to meet my in-laws we saw Nicole she's always very pleasant and happy to see us. Melissa checked us out on Monday morning it was nice chatting with her. We called Monday afternoon to check back into the hotel we decided to stay another night. Melissa got us into the same beautiful jacuzzi suite. We were very happy. We will be back in a couple weeks for a wedding, we are very much looking forward to It. Thanks for the great stay. Your team is amazing!! ??

    5
    « First time bring small dog »

    What great staff, well trained but more likely just people who really care about customers, including pets. One Lady,"M" Was great, seems to always around to help. Our dog received a welcome gift bag, wow. Room was very clean and comfortable. Complimentary hot breakfast was very good. Location depends on your travels, great passing on main highway east or west. If you want to spend time In Lethbridge, hotels on Magrath are more closer to shopping and restaurants, but doubt as nice. Would definitely stay again. PK

    5
    « Favorite Lethbridge hotel »

    Stayed here last night. Checked into the Lodge and left because the state of it is deplorable. We called the Best Western at 130am and they got us a room. Cleanliness is top notch, service excels and the free breakfast is delicious.

  • 5
    « Friendly service and great rooms »

    A good choice in Lethbridge for travelers. Friendly staff at the front desk and diligent staff in the breakfast room each morning. The beds were comfortable and the full length mirror, in the main room, with a shelf to hold cosmetics is so appreciated when 4 people travel together.

    5
    « Terrific Stay! »

    In advance of our stay, we received a friendly call from Michele, the manager. Nice touch. Our room was lovely, and she had automatically upgraded us to a suite because of our BW Rewards membership--we didn't request it. A very comfortable stay, great bed, quiet, clean, classy. Great management, friendly service. Recommend without hesitation!

    4
    « The stay was good but too short! »

    We arrived late because of other activities but the staff was very helpful even at that hour. The room was in good order and clean and comfortable. We had to hurry off again the next morning because of an appointment in Cardston but we would gladly stay at this hotel again. The breakfast was also good.

    5
    « Great Price, Comfy Bed, Amazing Hot Breakfast! »

    Located close to Casino Lethbridge, easy to get into and out of quickly and back onto the highway. Clean, comfortable rooms with comfortable beds. Front desk staff was friendly and helpful. Check in was quick and efficient. Lots of hot water at the ready in the shower and the linens and towel are all in good condition. The breakfast room offers the best hot breakfast that we have ever had. Offerings of eggs, bacon, fresh baked goods, yogurt, hot and cold cereal were offered and plenty of it. They have a pancake machine rather then a messy waffle maker, that even though it was slow, provided good pancakes and entertained every child in the breakfast room. Staff were constantly cleaning and bussing tables and a meeting room next door was available as the breakfast room was full. Only problem was the air conditioner unit in the room kept starting and cutting out every few minutes all night and had a very bad rattling noise each time it turned on or cut out. Reported to front desk at check out and they were going to have it looked at.

    5
    « Excellent choice in Lethbridge »

    This hotel is very well located. There is ample parking. The staff is particularly friendly. The rooms are fabulous. The bed is as comfortable as you will find anywhere. The pool area is very well maintained and very relaxing. The breakfast is very delicious and has full time staff maintaining it. Try it. You will love it.

    4
    « Excellent end to a long day of traveling »

    Arrived to this hotel after a long 12 hour day of driving. Front desk staff was very friendly and knowledgeable of the area. Provided me with information as well as weather forecast for the next leg of the journey. Room was clean and very comfortable. Free hot breakfast is also included.

    5
    « Very good stay »

    Highly recommend. I stooped at this location many times this year. The rooms are very clean, the staff is very friendly and a decent breakfast too. Definitively I will use again Best Western Lethbridge when in the area.

    5
    « Clean, Convenient & Friendly »

    We regularly stay at this property for business purposes. Staff are friendly, knowledgeable and ready to help. Management works well with our internal billing processes. I work with this property at least once every couple of weeks, and I have never heard a bad word about the facilities or the staff. Very glad to be doing business with this property, and hope to continue to do more in the future.

    5
    « Summer trip to Southern Alberta »

    After having been to many hotels, there is not one that I have visited that I can remember a more friendly staff. The staff here made our trip. The hotel is beautiful and new, but that all pales to the welcoming smiles from the staff at the front desk, the helpfulness of the staff at the breakfast in the morning, and to the welcome basket that we found in our room shortly after we checked in. Our 6 year old daughter loved the pool and the waterslide. It was a great way to start and end the day.

    5
    « Great stay »

    We thoroughly enjoyed our short stay here. It was clean, comfortable, new; everything was in great shape. The staff were very friendly.The staff in the breakfast room were working very hard to clean up, replace supplies and food items. We hope to stay here in the future.

  • 5
    « Great Accomodations »

    I alwyas like to stay at Best Westeer Plus for the consistency of accomodations provided. Rooms are always above my expectation. stff are super friendly and accomodating. My weekend at the Best western Lethbridge did not disappoint.

    5
    « Even better the second time around »

    We found our stay in Lethbridge even better the second time as the area around the Best Western Plus Service Inn & Suites had been further developed. This included the Collee Brew Co. right next door who give the hotel guests 10% off on meals at their restaurant. The nearby casino also offers a pleasant diversion. The staff and service at the hotel are excellent, and make for a very enjoyable stay.

    5
    « Wonderful stay »

    Wonderful stay starting will NICOLE W in reception she was lovely, cheerful. the hotel Was great. The rooms were clean and new. Easy walk to a cool place for dinner out the back door with a 10% discount

    5
    « Beautiful place to relax for an evening »

    We had to be out of our home because of repair work. It was a wonderful refuge to be in this hotel to just relax and rest. We had a jacuzzi suite so it was great to just relax in the tub with a glass of wine. It was a wonderful staycation!

    2
    « Dogs spoiled our stay »

    The hotel itself is very impressive. The staff were efficient, friendly and helpful although we had to wait to check in because the clerk was on the phone booking another customer. We asked for the top floor and were granted our request. The room was lovely, comfortable, and had a nice view. The breakfast was good with a nice variety of options. Our stay was spoiled because this hotel allows dogs on the ground floor. At around 7:00 am a large dog began barking out in the parking lot. It was in a vehicle in a kennel and the noise just kept going for over an hour. I never saw the dog but it's bark was very deep and agitated. I don't know why it was in a vehicle instead of the person's room. We found out that the owner of the dog was staying in the hotel. And then, as we were walking down the hall on the ground floor towards the breakfast room, a woman opened her door with her dog on a leash and it barked and jumped at us. She didn't even apologize. I understand that the hotel is trying to accommodate pet owners to sell rooms, but we will choose hotels in the future that do not allow pets.

    4
    « Enjoyed »

    We stayed at the BW in Lethbridge from Sep. 05-09', the staff was always friendly and helpful. Best breakfast, they also had a customer-appreciation evening with all sorts of goodies. We will stay there again!

    5
    « Lots of Extras »

    This is a very well appointed, pet friendly property. The rooms are larger than usual In this price range. The free breakfast is extraordinary. The beds are very comfortable and the pillows are great. There is a pool and hot tub.

    3
    « Average »

    Nice clean room. The pool and waterslide was awesome for the kids. The room was noisy at night; you could hear a train passing by multiple times throughout the night. The breakfast wasn't very good. The hotel staff was very helpful and friendly. Not a bad hotel, more average. I would stay there again if I needed to.

    5
    « What Can You Say Besides Wow! »

    I had made the booking over the phone rather than the web site, which is the normal process for me. I dealt with Tiffany who took all our details and request for a top floor room in a quiet area. Although she could not commit to this, she indicated she would do all she could. When we arrived, not only were we in the room type we had hoped for but there was a gift basket in the room with a bottle of wine! The check in was outstanding, Alandra did a great job. The room is clean and comfortable. We attended the evening drinks and appetizer event. The internet works well, couldn't ask for more. There is ample parking. Can't thank Tiffany enough for making the effort she did to ensure a great stay. We would absolutely recommend this hotel to other travelers.

    5
    « Red Ram Driver »

    Fantastic staff, clean rooms thst smell clean and fresh, great breakfast and is constantly being monitored and items topped up as needed, intranet works as it should, great location, easy to get and out, plenty of parking even got bigger rigs. I would definitely recommend this location.

  • 5
    « Friendly »

    The Best Western Plus Hotel Staff in Lethbridge were very friendly and helpful. They go out of their way to help and make sure you are satisfied. The Room was very clean and modern. Best Western Plus is a very Good value for the money. I will definitely stay here again.

    5
    « Five Star Motel! »

    We did an overnight in Lethbridge during a recent road trip and just loved this motel! As it is quite new was in immaculate condition throughout and includes all new furniture. The staff were most accomodating and friendly at all times both at reception as well as the breakfast room. They were obviously well trained and made us feel welcome at all times. The night we stayed featured a Business Appreciation event which included complimentary burgers, beer, and veggies. There is also an excellent pub next door with great good and local craft beers! The breakfast spread <included in rate> was all hot, fresh, and of super quality. Our room <King> was spacious, light, and very well appointed. The air conditioning and WiFi both worked excellent. My wife also appreciated the complimentary waters - including one in the fridge. We can't say enough good things about this establishment and can recommend it without hesitation to others !

    5
    « Excellent Hotel »

    This hotel is excellent, clean and the staff from the front desk to cleaners were pleasant and very helpful. It offers a nice pool area with a large water slide, as well as a nice fitness room. Breakfast far exceeds that of many hotels I've stayed at before. Will definitely go back and would highly recommend. If you find yourself at this hotel also be sure to check out the brewery directly behind the building you won't regret either.

    5
    « Great value and a fantastic experience »

    We often stay at Holiday Inns and we very impressed by this mid range priced hotel. Room is very clean and excellent front desk experience. We arrived on Tuesday to a complimentary wine, cheese and munchie reception. Hot breakfast was very good.

    5
    « Not a negative on our stay! »

    We booked based on Trip Advisor reviews and could not have been happier. The front desk people were friendly and helpful. Easy parking and new, modern lobby, halls and rooms. Great king bed room/suite with modern bathroom and separate sitting area with fridge. Close enough to variety of restaurants too. The breakfast was a bonus, serving hot eggs, potatoes, bacon and all sorts of breads and rolls. A real high quality hotel.

    4
    « Great place to stay on a business trip »

    Great rooms, good price and a good location for entertainment and great food. Easily accessed off the highway and right next to a great little casino. Very helpful staff and modern clean rooms. This will be "home" for my business stays in Lethbridge

    5
    « Very Impressed »

    Excellent Customer Service and very impressive hotel over all. From the booking to the stay it self - excellent service. Even received a courtesy call the day before. Checking in, we asked about a restaurant nearby - was told about 10% discount with our check in. Nice rooms and excellent service.

    5
    « Real Service »

    Stayed at this hotel Aug 5 - 7th. My friend and I were travelling across the country on our motorcycles. We arrived mid afternoon and after a quick lunch asked if we could get a couple of wet rags to clean the bugs off our windshields. Within 5 minutes not only did we have wet rags but a bucket of hot soapy water, a hose, and several rags to clean our bikes. It just seemed like "no" wasn't in their vocabulary.

    5
    « Excellent Hotel »

    This hotel is great. Its got large clean rooms with a healthy morning breakfast that always has hot or cold options for which ever you like. Often I am staying at hotels that say they offer services that don't even compare to this one. Honestly, even amongst their own chain of hotels, this hotel service is well above the rest.

    5
    « Clean, Nice Location, Modern »

    This was a stop over for our family of 5. The hotel is nicely located near restaurants and main highways. Hotel staff were friendly and welcoming. We stayed in a 2 queen room. It was equipped with a mini fridge and microwave. The beds were very comfortable and the bathroom had a large shower. The hotel was quiet and very clean. Overall the room was excellent for the price. The pool is smallish but has a fast waterslide and spa. We spent quite some time in the pool. We made use of the fitness center (open 24 hours) which is very well equipped with cardio machines, dumbbells and a cable station. This is the best fitness center I have seen for a hotel in this price range. The breakfast was free and complete. Pancakes, eggs, bacon, hasbrowns, yogurt, fresh fruit, coffee, muffins, etc. We will stay at this property in the future.

  • 5
    « Very good value »

    Newer building. Very nice and clean. Love the vending machine selections (frozen meals, snacks, items I may have forgotten, like mouthwash). Staff is always friendly and helpful!! Beds are super comfy!

    5
    « Relaxing after a long drive »

    Everything as it should be. Friendly, no hassles and helpful with advice on local evening venues and activities. Great food across the parking lot and a discount also. The breakfast is satisfying and the hotel location has access to fuel and highway making departure a breeze. Cheers.

    4
    « Excellent place »

    Good customer service, well laid out room. Room clean and orderly, good updates. Always good to have internet free. Had a hospitality customer appreciation night was very well done and nice touch. Complimentary breakfast is always good to get going in the morning, quick good selection and always full and fresh.

    5
    « Great hotel! »

    We had a long day of driving and were happy to have a simple, quick and courteous check-in. The room was super clean, and the beds were really comfortable. Breakfast was fresh and great. The guys enjoyed the fitness room. All in all a great place to stay.

    4
    « Wedding stay »

    As usual we were not disappointed. Location very good, just off the highway. Close to a Brew Pub restaurant and the Casino, if you go to Casinos. Relatively new hotel -2 years old. Staff very helpful Room was ready early.

    5
    « Wedding weekend »

    Suites were spacious and clean. Breakfast was excellent. We were are large party and they were able to accommodate us all. Good location with Tim Hortons next door as well as Coulee Brewing Company which was able to handle large groups including children,

    5
    « Nice new hotel. Convenient location. »

    This is a relatively new hotel with great access. Some good restaurants within walking distance. Staff was very friendly. Breakfast was on part with other Holiday Inn Express locations. Would definitely stay here again.

    5
    « Fantastic Week Long Stay »

    Just spent a week at the Best Western Plus Service Inn and Suites in Lethbridge. We wanted to do some photography in Southern Alberta and had never been so chose Lethbridge as our centre point to travel from each day and decided to stay at the Best Western. What a great choice. The room was wonderful, huge, with a jacuzzi, large shower, separate bedroom area with a king size bed. The staff was friendly and helpful and apart from a pretty scary tornado warning and storm we had a fantastic week. I highly recommend it.

    5
    « New, clean, quiet »

    I booked three rooms for a family get-together. They were all very nice and clean. We found the staff to be very helpful and pleasant. We also found the location to be very handy for our needs. I would certainly recommend it.

    5
    « Family Reunion Time »

    We enjoyed our stay and all the freedoms that go with it. Yes we hit the hot tub even though the hotel graciously wanted us in a Jacuzzi room as an upgrade. We found the Jacuzzi downstairs with the pool refreshing. But thank you for the opportunity to have one in our room. Beds were as comfortable as ever and we were well rested each day to take on the relatives. Yes breakfast is big with us and we were treated very well there as usual. Bacon and eggs hit the spot very nicely. Thank you to all the hard working staff, you made our stay very special! Thank you to all and see you next time.

  • 3
    « Poor planning for handicapped room and Money Grab Pet Fee »

    The handicapped parking, lobby and breakfast room are all located in close proximity to each other. BUT the room is at the FAR FAR end of the hallway, which if fine for electric scooters or wheelchairs but not for people for which walking is a problem and/or painful. I have seen this in several new BW hotels so it is obvious that the same plan is used over and over again. Then was no proper planning or consideration put into the floor plan. There is no simple way to correct this problem in hotels already built but should be corrected for future builds. Over the walk-in shower there is a curved shower curtain rod. This causes the shower curtain to hang out over the floor and therefore floods the bathroom floor. This is a severe hazard for anyone who uses a walker or canes because the floor is EXTREMELY slippery. I was able to stack two bath towels on the floor and that held the curtain over the shower floor. I believe that a straight shower curtain would help the problem if properly installed. Hopefully, this is done before someone has a serious fall. Upon checking in we were told that the breakfast was available until 10 am only to find out in the morning it closed at 9:30 am Fortunately, we went at 9:15 am so we were able to grab a bite before the door closed. Upon questioning the clerk, we were told "that changed a long time ago". When we left at 9:30 am since we felt in the way, we noted that the sign on the door read that the hours were until 10:00 am. Overall a basic, relatively new hotel that is severely overpriced for the city of Lethbridge. After an inflated price then they add a $20.00 PER NIGHT charge for a pet in the room. This nothing but a money grab fee for NO REASON at all. We stayed two nights and I guarantee there was not extra effort needed or put into our room on the cleaning. My dog has her own bed, never goes on the furniture and NEVER has an "accident" in the room. It is so disgusting when multiple US hotels allow pets in rooms for FREE.

    5
    « Great Location, Friendly Staff, Clean and Pleasant Facility »

    Staying here made our last night of vacation a very pleasant one. The staff were extremely helpful, and offered to change our room if the one assigned did not suit - it did. Even though it was a first floor and looked out the back of the place, it was well separated from the road and very quiet. Several restaurants they recommended were in easy walking distance and parking was ample. The breakfast was very good and the breakfast room was bright, and welcoming. The room was comfortable with appropriate amenities. Highly recommend the place.

    5
    « Clean , Modern Hotel in Industrial Area »

    Travelers, who want a clean and modern hotel that has easy access to Highway #3, should give serious consideration to this hotel. This hotel is quite new, modern, and very clean. (We were very impressed with the cleanliness of our room and bathroom.) We found the staff to be very accommodating. There is a complementary breakfast served, - beginning at 6:00 AM. We found that the breakfast room can be very crowded at this early hour. This hotel caters to truckers and other workers who need to "get going" at an early hour. The breakfast room worker was extraordinary in meeting the needs of all patrons. We did not have to wait long for our food. If you need an overnight stay in Lethbridge, you should seriously consider the Best Western PLUS Service Inn and Suites.

    4
    « Nice stay »

    Decided to try a different hotel as I usually stay at the express since its close to downtown. Seems like a very new hotel. Very clean and well decorated. Didn't try out the pool area but the breakfast was pretty good. Real cutlery is a bonus.

    4
    « Solid 4 star hotel with excellent amenities »

    We stayed in this hotel for one night and were upgraded to a Junior Suite. Beautiful room with separate sitting room and large screen tv. King bed was very comfortable, a second TV in that part of the room. Unfortunately, despite all the wonderful features of this luxurious room, the air conditioning unit was not functioning properly. The AC kept kicking in with a very lout rattling noise, which jolted us awake. After a few minutes it would quiet down and run smooth. The loud start-up rattle kept waking us up.

    4
    « Really great pool area for the kids »

    Nice Best Western that has a good workout room and pool/spa area. The pool isn't very big, but what makes it great is the two story tubular slide that goes into it. It is motion activated when you walk up the stairs, so don't worry if it isn't on when you first go in. Good way to wear the kids out after driving all day. Room itself was nice, but not particularly memorable. Your basic two queen beds and bathroom. Breakfast is served in a room just off the lobby. You have to use your keycard to get in. If it is one minute past the breakfast service time your keycard will not work and you will have to go across the parking lot to Tim Horton's like I did. ?? This hotel was having new signage installed while we were there, so it might look different than the pictures show.

    5
    « Stay here...you'll be glad you did. »

    I've stayed here a few times and would recommend this hotel to anyone. The Staff is friendly, the hotel is clean, the beds are comfortable and there's even a very good breakfast. Lots of parking with good access.

    5
    « Great value for the money! »

    Look no further when staying in Lethbridge, AB. This is a nice new clean hotel who's staff & management goes out of their way to make you feel appreciated. The night I arrived they were hosting a customer appreciation steak dinner with baked potatoes & a free beer to go along with it! They also served a complimentary hot breakfast in the morning. Clean weill appointed rooms made my stay comfortable & happy. I'd definitely book this hotel again.

    5
    « Awesome hotel »

    I travel all around the country and try to stay at best western. But I must say the one in Lethbridge and Drayton valley r the 2 that r the best great staff and very accommodating I must say I would stay this is my first choice

    4
    « Great Breakfast and clean room »

    This hotel was a pleasure and was very convenient to the hwy. Staff was friendly and helpful. the breakfast was complete with hot food offerings as well as the regular continental offerings. It also offers BREWED COFFEE not liquid concentrate. You wont be sorry if you book this location!

  • 4
    « Best Western Lethbridge »

    New and clean but overpriced for Lethbridge. We stayed because of pool/waterslide for kids - pool very small and people in hot tub are splashed when kids slide into pool. Noisy hallways. Courteous, pleasant staff. Decent breakfast.

    5
    « Great stay »

    Very clean, Had all the everything we needed, Very hospitable staff and great selection for breakfast. Will stay there next time for sure. Attention to detail and staff sincerity made it a great stay.

    5
    « BEST accommodation by far of 18 nights on the road !!! »

    From the moment we walked through the front door we were treated like their #1 client. Beautiful clean bright hotel, happy and caring and couteous desk staff, personal attention from the General Manager, great pool and hot tub and water slide, lots of parking, craft brewery/restaurant steps away was so convenient AND their included breakfast was so GOOD. Five stars plus!

    5
    « Great STay »

    This Best Western is two years old but appears brand new inside and out. Stayed in a King Size Junior Suite at a very reasonable price. This was one of the nicest, cleanest, best laid out rooms, I think we have had in the Best Western chain and whenever possible, I try to stay with Best Western. The staff was cheery and helpful and we tryly enjoyed our stay.

    5
    « BEST HOTEL IN LETHBRIDGE! »

    Brand new hotel and it wasn't on our GPS. Everything new. We had a "suite" that had an area separated from the bedroom. Everything was perfect here; no reason to stay anywhere else. The breakfast was typical chain-style, but that is what we expected, and it was free. There is an indoor pool, but we did not give it a try.

    5
    « Best Western Plus Lethbridge »

    Great hotel, clean and friendly. Great pool for the kids with a waterslide. I would stay with my family again! The breakfast was ok, institutional, however met its purpose and the kids were happy with the cereal selection.

    5
    « Lethbridge week »

    Very nice hotel. Tuesday they had customer appreciation night....they did a good job with free finger food and free drinks. Rooms are very comfortable. Highly recommend this hotel for stays in Lethbridge. It is very close to many places to see and eat.

    5
    « Superb! »

    This place gets five stars because it's the top of its class. I had an excellent stay. The day before the hotel called me to ask me if there's anything I'd need for my stay, and to invite me to a reception for business travellers with free drinks. I didn't take them up on it but what a nice gesture. My room on the fourth floor was clean and comfortable, and had a plug next to the bedside lamp which should be a must everywhere nowadays. The free breakfast exceeded my expectations - scrambled eggs, bacon, toast, hash browns, yogurt, coffee, cereal you name it. And it was in a nice room. It's really worth the stay just for the breakfast. There is a bar next door to the restaurant and it is about a 5 minute walk to the casino. I will stay again, in fact I have booked for next week. My new favourite place while in Lethbridge.

    5
    « Greatful for Graduates »

    If you have a student at U o fL, this is the perfect place to stay if you are coming to Lethbridge for a visit. The staff are always cheerful and the accommodation is lovely. The location is quiet and the rates are really reasonable. We've returned again and again to our favorite place to stay in Lethbridge!

    5
    « No sweat! »

    Fast service. Courteous. Clean. Comfortable. Good fitness facility. Room clean and well appointed and great bed with delux linens. Breakfast was generous with a selection of fresh foods and decent coffee. If this is typical Best Western I look for them again!

  • 5
    « Caring crew »

    The booking site I used did not get the room booked hoteling. But the staff got it figured so we had a room thanks. The hotel was full of teenage soccer teams well behaved. Breakfast was awesome. Good nights rest.

    4
    « Best Western Lethbridge »

    Great stay. The rooms were extremely clean and comfortable. The housekeeping staff went out of their way to make you feel special. Did not go in the pool as it didn't look very clean. Nice outdoor sitting area off the breakfast room, and hopefully in time, some greenery will be added in that area to make it more appealing.

    5
    « Great place to stay in Lethbridge »

    First time at this Best Western found it very clean and staff a great help and very friendly. Will stay again when in Lethbridge for sure. We had no problem getting our room where we wanted it. Check was a breeze. Will let family and friends know about this Inn.

    4
    « Quiet and clean »

    My mom and I stayed here on a weekend night. The facility is only a few years old and has everything you need for a comfortable stay: water, coffee, newspaper and fruit in lobby, free breakfast, small pool water slide and hot tub, exercise room, free wifi, chocolate and bottles of water in your room, dark curtains to keep the sunlight out, ample parking space... We will stay here again on our next trip to Lethbridge.

    5
    « Great people, great room, great experience »

    I am a Best Western Rewards member and as such I typically seek out Best Western's whenever possible. I make the trip through Lethbridge a couple times a year and this was my third time staying at this hotel. I felt like this trip was my best stay yet. The staff that greeted me upon arrival truly made me feel like my business was appreciated and whether it was friendly banter or actual curiosity I was asked about my travel. I am very used to turning over ID and credit card and minimal conversation. It was nice. I got up to my room and was extremely pleased with my accommodations for the night. The Wifi worked great and I had no issues in doing my work at the large desk. When it was time to relax the TV was large and there was an abundance of HD channels which is always appreciated. I had a king sized bed and had a wonderful night's sleep. I don't feel like I am a picky person when it comes to what I expect from a hotel, but when everything is met and most expectations are exceeded sometimes 5 starts isn't enough. I look forward to seeing the staff of the BW Plus Service Inn next time I am in Lethbridge.

    5
    « Clean, comfortable, great location »

    We recently stayed at the Best Western, had a group booking for a wedding (parents of the bride). The rooms were a good size, bright, clean, beds unbelievably comfortable. Air conditioning units a little noisy, but had no trouble sleeping. Check-in was fast and all staff are friendly. Coffee available in lobby at all times. Large ice water containers, fruit infused. Continental breakfast was good. Staff constantly replenishing coffee and food. Great location to Coulee Brew Pub, directly behind hotel, two minute walk. We booked a large room ahead of time for Friday evening for out of town guests to gather and visit.

    4
    « wonderful service »

    The front dsk staff are so friendly and efficient, check in and out was effortless. The room was cleN and spacious, the only problem we had was with the a/c and heat fighting with each other to come on, was noisy.

    5
    « One of my favourite Best Westerns »

    I have stayed at this property many times. The service is always great. Nicole R checked us out and redeemed our travel cards that we were using to pay for the room very fast with a smile on her face and great conversation. We are Going to continue staying at this property every time we are in Lethbridge. Keep up the good work. You definitely succed with the BAM!

    5
    « Top Notch! »

    Great location, great staff and very clean place to stay, I will be back. This is a brand new hotel with all the right things. The staff were pleasant in their greeting and check in and check out were easy.

    4
    « Great hotel. »

    We only stayed one night, but I found this to be a very nice hotel. Rooms were nice and comfortable, hotel itself was nice. Quiet. Check in and check out were quick, easy and friendly. Kids enjoyed the pool and waterslide. I would definitely stay here again.

  • 4
    « Nice hotel very friendly staff »

    The service was great! The hotel was clean?? . The only things I did not like was that they had teams staying and they were quite loud until late. Not the hotels fault I know. The kids were out of control in the pool area as well. So we could not play with our little one in the pool.

    4
    « Wonderful trip! »

    Pets are allowed! We were offered an upgrade to a Junior suite with our puppy and we had a wonderful night! The staff were very polite. The rooms were clean. The complimentary breakfast was delicious - with BACON! and scrambled eggs.

    5
    « Great place to stay »

    We stayed one night for a swim meet. The rooms were clean comfortable and quiet. The staff were great. Breakfast was very good. The wifi was super fast. Didn't get a chance to use the pool or water slide but it looked real inviting. Adjacent to a new restaurant so it was real convenient.

    5
    « Outstanding staff »

    Everything is nice and clean at this new Hotel. The staff are amazing and always so helpful. I stay here often and always have a positive experience. I will not consider another hotel in Lethbridge. I highly recommend the Best Western Plus in Lethbridge.

    4
    « quiet night »

    stay in hotels for business. Was my first time to this hotel, was close to my visits the following day. It was a very quiet room for the hotel being on a corner of the highway and a busy street. The bed was very comfy. Its was a nice size room for me to spread out my work. It was very clean in the room and the entire hotel. I like that it had a "kitchen" area for the fridge and microwave, coffee centre. The breakfast was the typical free breakfast. nothing special. The cons: was just the fruit bowls in the dining area and reception were old and rotten. And no restaurants close by. There is one behind it, a beer brewery, but was there my last visit into town, and was very disappointed. I would stay at this hotel again on my next visit to town.

    4
    « Great place to stay in Lethbridge, AB »

    This hotel is a very nice place to stay while visiting Lethbridge. The staff were all very friendly and helpful, the rooms immaculate and the hotel is in a nice area. The only negative was the free breakfast, it just wasn't that appetizing.

    5
    « Excellent Hotel 10/10 »

    We came up for the weekend for a dance competition and was really impressed with The Best Western Plus! The staff was very friendly, the rooms were excellent, the hot breakfast was delicious and the pool was great. I will deffinetly recommend this hotel to all my family and friends. We will be back. 10/10 for sure! Best place to stay in Lethbridge!

    5
    « Not your Father's Best Western! »

    The hotels in Lethbridge and Fernie have done great work. The staff are really friendly, the breakfast in the Lethbridge location was good but Fernie location breakfast amazing. I will be staying more at BW.

    4
    « Lethbridge Alberta Overnight Stay »

    Hotel is very modern, the lady at the front desk checked us in without a problem (this hotel was booked over the internet with Airmiles). We had a basic room with 2 queen size beds for me and my wife and 2 boys. The hotel has an indoor pool with water slide and hot tub. The kids had a blast, the hot tube was small as well as the pool. If there is more than 3 adults in the hot tube or 10 kids in the pool it gets a little crowded. There is not a lot of space on the pool deck if you want to visit while the kids play, so get there early to save a spot. The wifi was very good with no problems and the TV's are good as well. The morning breakfast was awesome. There was a dance competition in Lethbridge that weekend so the hotel was full of adults and kids alike and the breakfast room was at capacity all morning, but the 2 ladies working there knocked it out of the park. The food was plentiful and always warm. The tables were always cleaned and wiped down for next guests, you don't usually see that level of professionalism at a 'free breakfast' at a hotel, but they did a great job. If hotel breakfasts are not your thing, then there is a Tim Horton's just down the block, and a 'brew house' restaurant right next door for night time. The hotel also had a small 'store' with microwavable food available as well as other items (i didn't open the door, but rather looked through the window) To sum it up, a very nice, clean hotel with great staff and amenities. You get your money's worth here! I would stay here again

    5
    « Lethbridge Alberta Best Western »

    This is an excellent hotel 1 of the best we've stayed at anywhere and totally recommend it for excellent value and service. It is centrally located and the employees go out of their way to ensure that your stay is a good one.

  • 5
    « Went to TripAdvisor »

    We needed a room for the night having crossed the Canadian border late in the day and TripAdvisor to the rescue. I did it online and bingo we got one of the best properties under the Best Western Plus flag. The rooms are beautiful and roomey. Also the location couldn't have been better coming from the south. What a pleasant stay after a long drive. EXCELLENT!

    5
    « Awesome stay as always!! »

    My husband and I and my Mother were booked to stay at the Best Western in 2 separate rooms. We checked in together as I had pre-booked the rooms a month previous. When my husband and I arrived at our room I noticed we had been up graded and I was so surprised and wondered why and was just about ready to call the front desk when the phone rang. It was the front desk asking if everything was OK with our room. When I mentioned the upgrade she said it was done so my Mother and I could be on the same floor!!!!! I was so touched and explained to her that I had my daughter and her boyfriend in the room visiting as it was her grad so the extra room was really appreciated. Way to go Best Western!!!!! All the employees I dealt with from the front desk to the housekeepers to the kitchen aide were very polite and helpful.

    5
    « Excellent!! »

    This hotel from check in to check out is wonderful!! The rooms are clean spacious, well appointed and modern. The staff is friendly and very helpful! They serve a very good breakfast that is included! They are close to a Tim Hortons and the Casino along with other restaurants. Highly recommended!!

    4
    « Relax and Enjoy »

    The entrance to the hotel is very inviting and appealing. The rooms are spacious and tastefully decorated. I particularly enjoyed the full size bathroom. The full breakfast is tasty and nutritious. This hotEl is easy to locate with easy access to main routes in and out of Lethbridge.

    4
    « Great sleep »

    The hotel is in an older part of town, and the parking lot was tricky with my large pick up truck, but the hotel is newly renovated, and the room was very clean and modern. One of the better sleeps I've had in a long time. There's a lounge/restaurant attached, as well as a Tim Hortons.

    5
    « Awesome Stay »

    Great place to stay, staff was exceptionably helpful and friendly. Rooms were clean and beds were comfortable. Waterslide was very fast and hot tub was comfortable. I recommend this hotel to stay at and will definitely stay again!

    5
    « 5 stars!! »

    A couple weeks ago I was in town, checked in here, and I'm impressed! Nice clean room, pool, tasty breakfast...etc lost my bag though.. Today, was in town, and found my bag at a restaurant! Thank God!! I'll stay here for a few more days to celebrate! Haha. Thank guys!! Keep up the good work! 5 stars!

    5
    « top notch »

    The Best Western in Lethbridge was top notch. The room was very clean, the gym was also very clean and as a very early riser I was happy that it was open 24hrs! The staff was also super friendly. Looking forward to staying with them again in the near future.

    5
    « Another Great Stay!! »

    I have stayed at this Best Western numerous times and I am always impressed with the property. I travel a lot with my work and this BW is one of the best. Never fail to see the General Manager somewhere in the faciliy following up on things and I think that is one of the keys that makes this facility perform at a high level so consistency. Kudo's to you Bruce! Now it may seem like I am high on praise and/or on the side of the hotel but I can tell you I can be very critical and usually the smallest things make drop my review but you just don't find that here. Honestly, if you have a bad experience staying at this Best Western it most likely isn't the fault of the hotel! I spend about 80 nights a year in hotels and about 20% of that is in Lethbridge, I have tried other hotels in the city but haven't stayed anywhere else since finding this location. If there was one drawback it would only be the lack of restaurants (hence my slightly lower rating on location) within walking distance but even that has improved lately, there are now a few options but lots of selection within 5-8 minute drive.

    2
    « Disappointed »

    I have stayed here multiple times since they have opened and have found that the service has gone down hill since the beginning. After check in takes ten minutes as there is always multiple people checking in at the same time as myself (around 6:00 pm) with only one employee but stop by the desk around 9 and you will usually see 2 to 3 employees behind the desk. The worst was last week when I was in the lobby waiting for a ride for approx. 30 minutes, 3 different couples came to the front to check out. They all complained that the room was noisy due to the wind (if you are facing south on the 4th floor it can be very loud), the employee told all 3 "Oh really, I haven't heard anyone else mention that to me recently". I was blown away, it is a common known fact that Lethbridge is a very windy city. As well I had an issue with my reservation and finally spoke to the GM Bruce after a week of trying to reach him, after him doing absolutely nothing other than offering a free upgrade on my next stay (I am a rewards member who gets that anyways) I probably will not stay here unless I have to.

  • 4
    « Impressions »

    Overall this is a great place to stay, good location easy to find and the staff were excellent, the room was clean and fresh and the bed comfortable. The only gripe I had was that the hot food was stale which may have been more to do with when I had breakfast. Overall the selection was good and enough to get started for the day.

    4
    « Very clean and quiet »

    The room we had was very nice and modern. The bed was quite comfortable. The hotel was very quiet. I could not hear people in the halls like some hotels. The complimentary breakfast had a really big selection of hot and cold food. Check in and out was quick and painless.

    5
    « Best Western Lethbridge »

    An excellent place to stay - we were treated very well from beginning to end. We were allowed to check in early as we had driven a long way, and needed to freshen up prior to attending to our business; it was appreciated. The room was very clean, breakfast was well laid out and hot. I would definitely recommend this hotel.

    5
    « Lethbridge »

    Good check in service and very clean all around nice roomy rooms good breakfast and friendly check out service good access to the hotel very large parking lot even with big trailers and easy to find from main hi way

    5
    « Enjoyable Stay »

    Despite arriving very late for check in - the front desk provided a complimentary upgrade to a suite after a long day of travel. The check in and check out procedures went smoothly. The facility is very new and well kept. The complimentary breakfast was very good.

    5
    « Highly Recommend This Property »

    This was our second stay and once again it did not disappoint. From the checking in, the service experience, the cleanliness and quality of the entire hotel and the breakfast was top notch. Thank you for an enjoyable stay. We highly recommend this property for location and an overall high quality stay.

    5
    « Nice »

    Excellent, friendly service, I had the Hampton booked but at 6:00 they were 17 rooms behind in laundry. He suggested Marriott but I used "Trip Advisor" and decided to do the Best Western. Not disappointed. Nice rooms will be back.

    5
    « Great best western »

    One of the nicest best westerns I have stayed in, staff friendly, rooms clean and quiet, a great breakfast. Also a pretty good exercise room and pool,area. They went out of their way to meet the rates of nearby hotels in the area. Would stay again for sure

    5
    « Always the best »

    I stay at this hotel once a month and have never been disappointed . It has a great location that is just down the street from the Casino. The staff are very pleasant and the rooms are very nice. Breakfast is a standard hotel breakfast which is good enough for a good start to your morning. There is a new restaurant in behind that has a nice menu and is never to busy. It is nice not to drive for supper when you have been driving all day. This is the only choice for a Hotel. Cheers.

    5
    « Great Stay »

    Excellent staff, clean room and good location. All staff were friendly and accommodating. They also manage to accommodate our request to room types and close to each other. Morning breakfast was a great addition.

  • 5
    « Good hotel »

    Good value and newer location. Decent size pool and water slide. Kids enjoyed. Good location near outskirts of city. Would recommend for any family. Good breakfast - they opened 1/2 hour early for us so we could get early start on trip home. Nice staff.

    5
    « Business with pleasure »

    Stayed in this hotel in 2014 and 2015 as well. Great staff, quiet and dark room. Breakfast could consist from healthier items, however, for average guest breakfast great. I really had good rest after long hours days.

    5
    « Amazing Customer Service! Even on a busy weekend. »

    Right from check in to check out everything was amazing. All staff were very friendly and helpful. A busy weekend with teams in the hotel didn't stop anyone from doing a excellent job and those kids kept them on their toes. Breakfast ladies were amazing with keeping everything clean and keeping up with lots of food that tasted fantastic and was hot and always with a smile. Housekeeping was very friendly saying good morning everyday, fulfilling any special requests and keeping our room fresh and crisp. Best beds and pillows, so comfortable. Even seen them trying to get some boys to stop unscrewing light bulbs in elevators, when the kids were being kids making some noise all staff worked on getting them to settle down the best they could. Big cudos to front desk, I could never do their job! I seen 2 "grown adults" yelling at them and found they handled it more professionally that I ever would have been able too, can't write what I would have told them to do lol. I will come back to this hotel every time I am in Lethbridge, it may cost a little more (not much) than some other choices but nobody can beat their customer service in my mind. WTG management on properly training your staff! See you this summer!

    2
    « Lovely Property - Will NEVER stay here again »

    It is a nice looking property and the room was lovely (could have been a little cleaner in places) but that's where it ended. The first morning, we were woken up with children running and hollering and whooping it up in the hallway. Three times I opened the door and asked them to stop but nobody listened. There was housekeeping staff on the floor who did nothing. Finally I went down to the desk, explained the situation and the clerk said "Oh I'm sorry" and proceeded to stare blankly at me. I went to the breakfast room thinking I would take some breakfast up to the room but I couldn't even get in the room with teenage boys and fathers everywhere. I asked the girl at the desk if the breakfast room would be kept upon a little longer for those of us who couldn't get in and I was told "No" again followed by the blank stare. I was livid. Later that evening we wanted to visit the hot tub but were told that the pool was out of order. Apparently the gaggle of children in the building had "broken the waterslide" I said we didn't want the water slide, just the hot tub and was told the pool was closed. The next morning, the hotel was definitely quieter but again we were woken up with guest noise. We went down for breakfast, this time we were able to get in the room but it wasn't good at all. The bacon was paper thin II have never seen anything like it, I'm not even sure that it was bacon?), the eggs were cold and rubbery, the potatoes were cold so I ended up having a bowl of fruit loops (with milk poured out of carafes that were in desperate need of a thorough washing) and toast. During checkout when asked how my stay was I told the girl at the desk that we were very displeased with our stay and instead of trying to make us feel better we were met with excuse after excuse. This property doesn't deserve to carry the Best Western name when it comes to service.

    5
    « Great Hotel »

    We stayed for one night in early Jan/2016 and everything was great. Staff were friendly and helpful. We booked a king room and were travelling with our small dog and had no problem getting a nice clean room. It was on the main floor though, but at least we weren't stuck away in some dingy basement room with no carpeting, like other Best Westerns seemed to make a policy of. It is a fairly new hotel I think (2015) so things are seemly bright and clean and so far maintained.

    5
    « My new "go to" in Lethbridge »

    I used to always book the HI Express but last trip here I changed to Best Western and for this trip I did as well and I am still impresed. The room was a lot less expensive than the HI Express and I was in pretty much the same kind of room with free breakfast. However, here they gave me two bottle of water which is appreciated, and a coupleof cholate covered cookies. Nice touch. Staff are very friendly everywhere in the hotel. My TV remote contrlol is cleaned and in it's envelope, I like that. Good breakfast, great speed on the internet - I was able to watch a movie on my Ipad.

    4
    « Short Term Stay »

    Overall the stay was good, service from check in to check out was very good and courteous. Breakfast was nothing special and not close in quality to other locations an improvement here would be an asset.. I would recommend this location in general.

    5
    « excellent »

    This is an excellent hotel. I had a very good experience staying here. The staff were excellent from check in to check out. If you stay Tuesday night like I did they have complimentary hot apps and beverages. The room was very well appointed and comfortable with a full cable network of tv.

    5
    « Lethbridge Best Western »

    Pulled into Lethbridge earlier than expected and checked in early, no problem with an early check in. Much appreciated. Hit the hot tub for a relaxing half hour. Room television was large screen and easy to operate. Beds very comfortable and enjoyed a pleasant evening sleep in clean dreamy environment. Went down for breakfast at our leisure and enjoyed pancakes, bacon, eggs, cube potatoes. very tasty. Also a great cup of coffee and was off on the road again, fully refreshed, Thank you!

    5
    « Amazing experience!! »

    The staff, the breakfast, the service!!! All incredible!! Our stay was for a dental surgery for my 6 year old niece. The staff found out and on our return we had a signed card by all the staff and goodies to enjoy!! Everyone was amazing!! We had the best service and my niece was over the top happy, even being frozen from her surgery! The pool was great, the breakfast had everything! It was the best included hot bar breakfast I have had in a really long time. So many options!! The hotel is only a year old so it is still new and well kept!. What could have been a very miserable trip turned into one of not wanting to leave! Thank you to the amazing staff!! We will be back and we will spread the word!

  • 5
    « Best hotel in Lethbridge »

    I loved the room ,comfortable bed ,excellent room service ,HD tv channels ,first day we arrived they had free dinner and beer ,free breakfast every morning Higly recommend this hotel for anyone who's wisiting Lethbridge

    5
    « "Terrific place" »

    Wonderful warm, home like lobby with large fireplace. Professional staff. The receptionist was very friendly and extremely helpful. The rooms were modern,spacious, very clean and comfortable. Excellent free Wi-Fi. Breakfast buffet was delicious and plentiful. The dining area was very nice. We would definitely choose this hotel again.

    2
    « Disappointing »

    I booked several rooms for our sales staff attending a show, and we were supposed to receive a free upgrade to a King Suite - and that didn't happen. Not even for one room. There were also issues with enough not having enough hot water. The only positive thing I heard back from the Reps was the location. I won't be booking my staff there ever again.....

    4
    « Clean and comfortable »

    The front desk staff were superb friendly and room was clean and comfortable. The hotel is convenient to HWY There are not a lot of food choice close by but breakfast is included. It's also a pet friendly hotel The pool and excise room are nice the rooms are a little dated but in good shape

    4
    « Nice place »

    This is a nice place to stay all in all, nice tastefully decorated rooms, comfortable beds, high-end TV and movies. The pool is nice and warm and the kids loved the slide the hot tub is actually hot. The area around the pool could've used a good cleaning but other than that it was good. Wi-Fi works well, and the breakfast was average at best, glorified continental breakfast with a couple of hot items, Fake bacon etc.

    5
    « Great location and newer hotel »

    I love staying at this hotel. It is very clean with professional staff and great amenities. The check in and out were smooth and efficient. The room was spacious and well decorated. The bed was comfortable with lots of pillows. The buffet breakfast is tasty and the exercise room had the latest equipment and the whirlpool is a great end of day destination. I look forward to staying here again next year.

    5
    « excellent stay »

    room was good value for the money - staff were competent and friendly - room was clean and comfortable - bathroom was clean - breakfast was everything that one might expect - breakfast room was kept very clean - breakfast room staff were very helpful

    5
    « Great Night »

    Was overnighting in Lethbridge on a weekend, this hotel is exactly what you would expect, clean rooms, great service, good breaky. Everything is as advertised and shown, with no surprises. Thanks BW, we will see you a few weeks.

    4
    « Enjoyed our stay »

    We stayed here last Friday night. The location, on the east side of Lethbridge just off Highways 3 and 4, is good. The hotel is far enough away from the road that we didn't hear any traffic noise. Downtown Lethbridge is easy to access by car from here, via Highway 3. The hotel staff were very friendly and efficient. Our room was clean and large with a very comfortable bed. Linens and amenities were very good. The TV and Wifi worked well. Breakfast was good but not great. Overall, good value for a comfortable place to spend a night.

    5
    « Amazing Hotel »

    Stayed at this hotel for a wedding, and this is an amazing hotel. Very clean staff were very friendly. Everything about this hotel was great. I would defiantly recommend staying here if your in Lethbridge it is for-sure a great please.

  • 1
    « Nice looking hotel let down by loud air conditioning »

    A really nice hotel but the noise from fans is just terrible. It is the loud air conditioning serving other rooms. The noise is worst right by the bed head. Without doubt the worst nights sleep in a Best Western I've ever had. We tried 3 different rooms in 4 nights and they are all the same. Once the air conditioning goes on in a room to either side, above or below you the fan noise will start. It cuts in and out waking you up regularly. Last night the fan noise was making water on the bedside table vibrate. Think Jurassic Park. The air conditioning units serving the rooms must be the cheapest and loudest available. Such a shame that a new hotel is ruined by the owners trying to save a little money. If you are thinking but I'll be staying in the winter so no need for the air conditioning then think again. In February the hotel is unbelievable hot so there will be no escape from the noise. Additionally there is no sound insulation between the rooms and the corridors so you can hear people talking like they are in the room with you. Although you will be awake anyway so at least it gives you something to listen to. Having looked at the other reviews for this place I can only imagine most people aren't bothered by low frequency fan noise but if you are then this is not the hotel for you. There are lots of new hotels in Lethbridge, so try them instead.

    2
    « Poor / Terrible »

    AC loud and not working properly. Loud/sounds travel through hallway and doors. Did not receive any housekeeping. Not good, would not stay again, and would not recommend to anyone else to stay again. Over priced.

    3
    « Family wknd for hockey game »

    Booked on Priceline "Executive" suite when finalized got "Jr Executive" suite. No door to separate room, easier to stay in standard Queen room. Clean, good staff. Hotel booked 5 teams in 1 hotel with 1 pool! Bad idea.

    5
    « Good »

    Elmer and I could not get over how wonderful and helpful the staff was to us. We will stay at this hotel next time we come to Lethbridge. The breakfast was second to none and the ladies working in there were great as well

    5
    « Great spot »

    Stayed at this location with my family during thanksgiving weekend. We were very happy with our stay. Rooms were clean, breakfast was delicious and the kids had a great time in the pool. The front desk staff were very helpful and friendly as well as the cleaning and maintenance staff. Will continue to stay at this location for future visits

    4
    « Hockey Tournament »

    We were in Lethbridge for a hockey tournament and the team stayed at this hotel. The hotel was very clean and the staff was great to deal with. The continental breakfast was excellent with all sorts of food (hot and cold). I would rate our stay as excellent. My family would definitely stay here again!

    5
    « Great Hotel »

    I stay at a lot of hotels on business and this one was one of the best hotels I have ever stayed at - at this price. The breakfast was excellent, the internet was excellent, the room was excellent, the location was good. I did not use the waterslide, but I am sure that kids love it. If I am ever in Lethbridge for business again, I will definately stay at this hotel.

    3
    « Decent Hotel »

    the staff were very friendly. There was old chips/cheezies under one of the beds from a previous group which my one year old found and tried to eat :( the pool was nice and the breakfast was good. The juice seemed watered down though.

    5
    « »

    I spend a lot of time in hotels working at my job. I must say that this hotel has been one of my favourites. I've always been greeted with a smile. Breakfast alway outstanding , rooms clean , staff always willing to make my stay enjoyable. Thumbs up to you guys and thanks. .

    2
    « Lack of service & respect »

    We were to attend a hockey tournament in Coaldale, staying in Lethbridge. The BW is a very good location for this situation - so we chose it. Disappointing choice. On Thursday afternoon, we tried to phone and cancel, because my son had been injured and would not be playing. Because it was inside 48 hours they would not let us cancel our reservation - in fact they were going to charge us for both nights, we couldn't even cancel the second night!!! So we decided to drive the 3+ hours to watch games that my son was not playing in. The worst part came when we went to leave, not only did they not give us the team rate - they also were very rude to us. When we finally got them to adjust the price to the team rate, we asked to see both invoices so we could note the differences. Not only did the desk clerk ask Why? When we persisted she answered the phone and told us she was busy. Since it is my VISA, do I not have the right to make sure the appropriate value is being charged to it??? In the meantime we went next door to the Quality INN where they did have a laundry that they let us use without extra charges. The staff there have a very good understanding of the term service - We will be staying at the QUALITY INN in Lethbridge next time we need to be in Lethbridge!!! The non-front desk staff were very friendly thou!!

  • 5
    « New, Clean and Excellent Service »

    Very pleasant staff and an excellent comfortable and quiet room. I appreciated their follow-up on my arrival to ensure everything was in order. Kitchen staff were very accommodating - I had to leave early on my departure date before the breakfast room was open but the kitchen staff welcomed me in and provided me with coffee, juice, fruit and a muffin to take with me. All downtown locations are only a 5-10 minute drive from the hotel so its location is very convenient and its quality and cleanliness is better than you will find in the older downtown hotels.

    4
    « Lethbridge Best Western »

    I have stayed here many times I my business travels. Friendly and accommodating staff as a BW rewards member I always have had my room upgraded. Rooms are always very clean yes I wish they had house coats as its always a nice touch but some do some don't. I will definitely stay again on my next trip.

    4
    « Good value »

    Very nice newer hotel. Room had a separate sitting area, fridge, microwave. Quiet room and very comfortable bed. Good sized tv's for a hotel. Quite comfortable. I did not have breakfast so cannot comment on that but there were people in there eating breakfast every day. I stayed 4 nights and enjoyed my stay.

    5
    « Our family's favorite hotel, from NS to BC! »

    Our family travelled on business for 45 days. We stayed in hotels in all major (and some smaller!) Canadian cities. This hotel was ranked by my husband, myself and kids as our number one Canadian hotel. Throughout our adventure, we stayed in pretty much hotel chain you could name! The Best Western Plus Service Inn & Suites ranked STELLAR on all accounts. Courtesy and efficiency of check-in staff, comfort and cleanliness of room, approachability of staff and management, and excellence in full course buffet (kids exclaimed "it tasted like real food!" after we ate there), and of course, the most fabulous aquatic area and slide we have seen in a hotel! Every employee we met was courteous, professional, efficient, and went of their way to make our stay a comfortable one. We truly felt like guests here! Thank you so much to Bruce and his fantastic team - Cheers!

    4
    « Christmas stay »

    We stayed Christmas Eve, upon arrival there was a complimentary bottle of water and chocolate. The breakfast in the morning was average. The hot tub had a bit too much chemicals in it. But was still enjoyable. Will stay again at this hotel.

    1
    « Relaxed »

    staff was warm and friendly,room was clean and bright,food was great.we were looking for a place to relax after a rather stressful Christmas , the best western filled the bill , we look forward to a return visit !

    5
    « Best Western is Best »

    We were greeted by very friendly staff. The room was very clean and the bed was very comfortable. We loved that we could open a window for fresh air. With the need for a celiac diet we were so pleased that the breakfast offered gluten free bread that was toasted in a toaster used only for gluten free products. The GF bread was excellent. There were other breakfast selections that were GF as well. It took about 5 to 10 minutes to drive downtown and to other points of interest. Enjoyable stay!

    2
    « Poor Service »

    Waited ten minutes for someone to appear at front desk (2:30 pm) to check in. Person behind us even phoned to try and get someone's attention. When she did show up she reeked of cigarette smoke. Also the mattress was too hard to even sleep on and for a new hotel walls are thin and noise, especially train and vehicle was a problem.

    5
    « A home away from home! »

    Clean, bright - everything you need in your home away from home stay. Close to the high way for easy checking in and checking out and close to downtown if you want to dine out or check out the action in the city. Affordable and friendly -- the staff is there to please. You will not be disappointed.

    5
    « My Stay at Best Western Plus »

    Amazing hotel, both in presentation and courteous staff. Felt safe and secure. Hotel staff are extremely well suited to their positions, knowledgeable, courteous, and most helpful. The locations of the hotel is extremely accessible from main highways. Rooms are well maintained, styled well, and what I like is that ALL the bedding is washable. The outlay of the room is well thought out and the décor is picture perfect.

  • 5
    « Excellent hotel with lots to offer! »

    Hotel is very clean, rooms decorated very nicely. Comfortable beds, I don't usually sleep well in hotels but I slept quite well in their beds. Breakfast there's a good selection to choose from. My con would be the sausage/bacon and eggs seem to be microwaved, not keen on that. Front desk staff are very kind and were always there with a smile. I'd definitely stay here again without any hesitation, one of the best all around.

    5
    « Black Friday Shopping »

    We were very pleased with this Best Western . It was great and as we had many items in our vehicle from shopping it was even nicer having such a well lit parking area to leave our vehicle in.Excellent hotel would stay there again.

    3
    « Not my first choice »

    Our usual hotel was fully booked so we gave this newer hotel a try. Generally it was what we have generally come to expect from this tier of hotel. I would still choose my usual other hotel over this one if they have a room available. A full hot breakfast was included although I would like to see more healthy and fresh food choices. I liked having reusable dishes from an environmental standpoint, it would be nice to also have some take out dishes for those on the run, particularly since the breakfast area was very crowded, that might help to clear some of the traffic instead of everyone eating there. I like how they have a microwave and fridge although the fridge was a bit on the smaller side compared to some other hotels in this tier. We stayed over the weekend and there were some kids sport teams also staying there, making it a crowded and noisy place with slamming doors and some yelling, and quite busy in the lobby most of the time. The noise died down shortly after 11, a bit late for us since we had to get up quite early. Staff could have been more attentive to that but I`m glad it finally ended - we all had a very good sleep after that.

    5
    « The perfect stay »

    The staff were possibly the most polite, courteous and welcoming I have experienced. The hotel is clean, modern and well designed. The breakfast was delicious. If you're planning a trip to Lethbridge, this is the place to stay. Awesome job, guys!

    5
    « Another AMAZING Stay! »

    Again, the Best Western Lethbridge has managed to exceed our expectations! The hotel was very busy the weekend of Nov 13-15 but the staff and management did an amazing job ensuring that we were happy and satisfied. Hats off to the front desk ladies for doing a bang up job keeping everyone happy and smiling. Truly a magnificent ambience at this hotel, Thank You!

    2
    « Don't stay if teams are booked »

    We stayed for 3 nights. The first night was o.k. then teams of Ringette players descended. These young children were allowed to run all over the hotel with no supervision in sight. They were running up and down the hallways, the staircases, etc., screaming at each other the whole time. They would stand at one end of the hallway screaming at another group at the opposite end of the hallway. It was a nightmare. Groups of them were also in the pool and hot tub without any adults in sight which is against the law in Alberta if children are under 14. This went on until almost 11 p.m. Friday and 10:30 p.m. Saturday. There was only one young girl at the front desk and she was unable to do anything. The kids didn't listen to her and if she contacted any adults they obviously didn't care.

    5
    « Top notch hotel! »

    My wife and two boys stayed at this exceptional hotel in Lethbridge. It was very clean and the staff went above and beyond. The ladies in the breakfast area put on an incredible display of customer service, making sure theta there was lots of food and variety and keeping the eating area as clean as possible when the every table was full. The TV and internet experience was best in class!

    5
    « Amazing breakfast!!!!! »

    Probably one of the best complimentary breakfast I have had a Best Western or any other chain. The eggs were delicious, the bacon was great and so were the pancakes. Everyone was very welcoming. The lady taking care of the breakfast room was very cordial and accommodating; she immediately got the pancake machine back in order.

    5
    « Excellent »

    All the staff were amazing and helpful. Hotel was very clean and rooms were great size and comfortable. Check in was wonderful customer service and fast. Didn't have to wait around at check in or check out.

    5
    « Great hotel! »

    Excellent hotel. One of the nicest Best Westerns I have ever stayed at. The staff are great and the breakfast was as good as any normal breakfast you would get at a restaurant. The ladies in the kitchen were phenomenal in keeping the food out and it was all very fresh. The rooms are very clean and spacious and my boys loved the pool and waterslide. I highly recommend this property.

  • 4
    « Everything we expected, and a bit more. »

    This hotel is a new property located near the Casino and several other new hotels near the highway in the northeast area of the city. There is nothing much else within walking distance but it is an easy drive to downtown or to the Enmax Centre. It is very clean and welcoming, and we had a very spacious (and very quiet) room. The bed was very comfortable as well. As others have noted, the hotel has Telus Optik TV which we have at home and are familiar with. For visitors from afar, this system provides full 1080 HD TV with a very wide range of programming. In addition, it has excellent Wi-Fi and we discovered that the Access Point is hidden under the desk. This may be the case in each room as part of the Telus installation. Full hot buffet breakfast is provided with lots of choices and it is free... It is rare for North American hotels to provide this; most free breakfasts are much simpler (and mostly muffins and the like). I would stay here again without a moment's thought. The only reason for not giving it a 5 is that there are, of course, more luxurious hotels in the world, they just cost a lot more. This hotel offers excellent value for the money.

    5
    « Excellent hotel & great for pets »

    We would stay here with or without our dog. The rooms are spacious, well lit and have excellent coffee makes, fridges & microwaves. The wifi was fast &'the staff were very attentive to our in room dining needs. The breakfast had non disposable dishes & there was recycle recepticals in the rooms. Impressively eco friendly hotel.

    5
    « Great For Families »

    We rented a room with a king bed separate suite from the pull out couch in the living room. The service was great the entire weekend we were there. We enjoyed the water slide. The best part it was not even busy in the pool so our little kids had the time of their life. The front desk was always amazing. I surely will visit again.

    5
    « Consistently good »

    Have stayed here twice this year. Both times the staff have been friendly and professional. The rooms are well set up and love the bottled water in t. The room and water in the lobby. The beds are super comfortable and the room is spacious and well decorated. The workout area is modern and has quite a few pieces of equipment to pick from. Breakfast offered a lot of choice. Already looking forward to my next visit.

    5
    « Great Staff, Location and Amenities »

    Friendly and efficient Staff. The location is perfect for business people and snowbirds on route to and from the south. Lots of parking, excellent breakfast, comfortable beds. Stay here, you won't regret it.

    4
    « great place to stay »

    We had an executive suite - so a separate bedroom from the living room. there was a sofa bed in the living room and there would have been ample space for a cot if needed. the room was nicely decorated, clean, and comfortable. The breakfast met all sorts of diverse needs and all staff were pleasant and friendly. The fitness centre met basic needs and the pool area was well used by the younger set. Check in and check out was very efficient. Our broken hairdryer was replaced immediately. There was an air conditioner in both the living room and bedroom which gave you control over the temperature. The slight downside on that was that the AC was very loud so that would put me off returning.

    4
    « Clean, new and roomy »

    Stayed 2 nights. Had a small suite (pull out sofa chairs and t) king sized bed and another tv behind a dividing wall. New hotel - nicely decorated. Pool. good wifi and lots of parking. Located just off Hwy 3 at Hwy 4 - two there hotels are adjacent and the casino is a block away. Timmy's across the parking lot. Front desk friendly an helpful. I am writing primality to recognize the breakfast ladies - the food was hot, never empty, and clean. I was greeted every time with a smile and a "good morning". The lady in the apron was moving full-time filling, cleaning, emptying, etc. The best service I have ever noticed in this kind of hotel breakfast.

    4
    « Excellent Business Trip »

    This is an excellent hotel. The staff are very friendly and helpful. A nice hot breakfast with assorted items that makes a nice change from the typical cold cereal. There is easy access from the main highways as well.

    5
    « Best -Best Western Ever! »

    The hotel staff was professional and friendly, the hotel was clean and cozy. We were greeted with a corporate appreciation night,which included food,wine and beer.The breakfast was great with fresh food that made you realize how hungry you really were.The room was clean and bright and they had the best pillows.....

    4
    « Good service, nice room, decent price »

    Breakfast in the morning was pretty good, except there wasn't any fresh fruit, which was a bit disappointing. Would have preferred a few more healthy options. Pool and hot tub were OK. The jets on the hot tub are a bit low and not consistent in pressure, but it was a good temperature. Fitness room is pretty small and only has one bench, so if another person is in there using it you can't, which kind of sucks. Would be nice if there was one more bench, but there isn't room for it anyways. The actual room was nice and they did a great job with housekeeping during my stay. Only slight disappointment with the room was the shower, which didn't have a lot of pressure (but was still better than some hotels I've stayed in!). The nice thing was that the water temperature was consistent and not difficult to set, which I find tends to be an issue in a lot of hotels. The service was wonderful - the staff here are very helpful and professional. I wish there was more to do in the surrounding area, since it is a good hotel, but in order to find decent food you have to drive somewhere. DO NOT EAT AT THE CASINO. IT IS AWFUL. Seriously.

  • 4
    « Next to the Casino if that;s of interest »

    I used to always stay at the Holiday Inn Express when I came to Lethbridge, which I do often for business. This trip the costs there were way too high and the last time I was there it wasn't as good as it had been in the past. Besides that, that hotel is in a "rough" area of town. This hotel is out of the downtown area and near the Casino. It's newer and the room I got was modern, simple, clean and quiet. Just what I like. It was located near the elevator, so I was concerned about noise but heard nothing. I did hear a train one morning a little after 7 AM - but I had to get up anyway. There was a king bed in a room separated from a room with a sofa and a second TV. There's a microwave and fridge and I was impressed to see the remotes are cleaned and put into little sleeves. Good call BW. Free Wifi worked which is great becaue usually I can't watch Netflix on my Ipad because the hotel internet is too slow. This one was fast and worked fine for me. The TV is Telus Optic which is nice because you see the show titles as you change the channels. When you check in they offer you a cookie - nice touch. The breakfast area was big with 3 TV's set to cartoons, news and sports with closed caption on. Smart. There's an electric fireplace for atmosphere. This free breakfast had many of the usual foods Holiday Inn and other hotels offer but they had more selection than usual and it was laid out nicely with tags telling you what you were selecting. I'd say this hotel did the free breakfast better than average. Coffee was good too - I'm fussy abput that. No paper plates or plastic knives and forks either. I noticed the pool with the water slide has hours set for adults only. Boy, they thought of everything! When I was leaving I was offered a bottle of water for the road. Thanks Best Western. I'll be back.

    5
    « Excellent hotel »

    I've stayed here many times in the past. The staff are friendly and always bump me up to the next room level for no charge. Comfortable beds. Very clean rooms. Typical hot breakfast in the mornings. Lots of parking. My only complaint is the selection of tv channels. They went with Telus tv so there are 10 different ctv and global channels but not much else. But other than that I will definitely stay here again.

    5
    « Great Hotel for family »

    A new family oriented hotel with a water slide that kids would enjoy. The rooms were large and clean and the staff very delightful, They gave great recommendations for dinner and got an ADA room for us. They know the guests who stay there regularly and anticipated your needs. A great place to stay!

 

Getting to the hotel ...

All directions
·From: US I-15. Follow Highway 4 North to Lethbridge. Turn right on 43rd Street South. Turn left on 4th Avenue South and then turn right on 41st Street South. Arrive at the BEST WESTERN PLUS Service Inn & Suites Lethbridge. ·From: Calgary. Follow Highway 2 South and exit onto Highway 3 East (Crowsnest Trail). Turn right on 43rd Street South and then turn right on 4th Avenue South. Turn right on 41st Street. Arrive at the BEST WESTERN PLUS Service Inn & Suites Lethbridge. ·From: Red Deer. Follow Highway 2 South and continue on Deerfoot through Calgary. Exit onto Highway 3 East (Crowsnest Trail) and turn right on 43rd Street South. Turn right on 4th Avenue South and then turn right on 41st Str...

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