BEST WESTERN Plus Bass Hotel & Suites,  Leeds

4.0/5  - based on 155 guest reviews.
1949 Village Drive, 35094-1133, Leeds, United States - See map
+1 205 640 5300 +1 205 640 1700

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Dates

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Indoor pool
    Indoor pool
  • High speed internet access
    High speed internet access
TripAdvisor Traveler Rating
based on 155 traveler reviews
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The BEST WESTERN PLUS Bass Hotel & Suites is a new hotel built in 2006 which offers a pleasant décor that was designed with your comfort in mind. Nestled at the foot hills of the Appalachian Mountains and only minutes from Birmingham, we are the ideal place to stay. With the Talladega Super Speedway and the Barber Motor Sports Park just minutes away, you will be able to fill your 'Need for Speed' desires. If fishing is your sport of choice you will enjoy the many bass filled lakes nearby. With the Bass Pro Shop just four miles away, you will have access to one of the largest outdoor sports warehouses in the country. And just across the Interstate, from the Bass Pro Shop, is the new Grand River Outlet Mall with 44 stores, so anyone interested in shopping can have loads of fun and savings. Let us provide you with a peaceful nights sleep after attending a live broadcast at the EWTN studios located just 11 miles from the property. We offer a fully equipped exercise room, indoor pool and spa. To start your day out right, enjoy our complimentary full hot breakfast buffet each morning. Stay connected to your office with our high-speed Internet in all guest rooms. For those special evening try one of our beautifully appointed Jacuzzi® suites with a microwave and refrigerator. Welcome to Best Western.

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 155 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
74
Verygood
 
41
Medium
 
24
Poor
 
10
Horrible
 
7
Business Business 25
Couples Couples 36
Family Family 60
Friends getaway Friends getaway 19
Solo travel Solo travel 14
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Bass Hotel & Suites,Leeds
  • 5
    « awsome »

    stay here the people are nice the rooms are clean breakfast is free.i def. suggest to any one to stay here. other than that the need to shorten the length it takes for this part of the survey. Thank you for a wonderful stay

    5
    « Teledaga Races »

    Great place to stay friendly staff very clean.! Only 30 miles from the race track. The room was beautiful and the check in clerks went out of there way to get us anything we needed! Had breakfast in the mornings and room was cleaned as soon as we left. Close to freeway

    5
    « Leeds Arkansas »

    Nice new hotel! Very clean rooms, lobby and laundry facilities. The staff was very welcoming. Rooms were modern with nice TV's microwaves, refrigerator. The only thing missing was more outlets for computer/phone. They are doing some construction outside but nothing that would disturb anyone

    4
    « Really Nice Stay »

    This was one the nicest Best Westerns I've visited, located with a number of restaurants within walking distance. If you were passing through or staying a long period of time it would be worth the stay.

    5
    « Great experience!! »

    I cannot say how nice the staff is!! We arrived after 10pm, exhausted and miserable from our long drive. We were greeted and welcomed, given clear information and a clean, fresh room. Newly recarpeted and nicely furnished, our non-smoking room did not reveal a trace of stale air or smoke. Comfortable beds and linens, we slept well and appreciated the updated and clean bathroom--good water pressure and temperature. I forgot my favorite reef flip flops, but they agreed to mail them at a minimal charge. Best Western has really stepped up its game--we make the trek up I-20 regularly and will definitely make this our regular stop.

    2
    « Pretty Basic »

    Nothing special about this one. Nothing terrible either. We received an unenthusiastic greeting at the front desk, given our room key and sent on our way. Not sure I detected a smile the entire time. The room was okay. One odd thing was the ceilings were like 11 feet tall. I like tall ceilings but these were over the top (pardon the pun). You felt like you were in a barn. Sound was also a problem. You could hear people walking in the room above constantly. The bed was too soft for my tastes. Furnishings were a bit dated. The pool was indoors, which might be great in the winter but was uninviting on the 91-degree day of our stay. The ?free? breakfast didn't offer much, so we skipped it. At this price point I wouldn't say the hotel was terrible but I wouldn't go out of my way to stay at it either.

    3
    « Mediocre »

    We stayed here on our last night on the way home from Little Rock. It is a basic hotel but had unfinished flooring and the hot tub was covered with plywood. The noise of walking in the room above us thankfully stopped at bed time and started back about the time we had to get up and get going. There were some strange clicking sounds during the night that kept my husband up much of the night. The breakfast was adequate with some hot and cold items. Will not choose again.

    5
    « Another great visit.. »

    I had another enjoyable visit at this motel. One of my top choices. Friendly service, great location, privacy given. I always enjoy my stays here. I have stayed numerous times. Beautiful appearance and comfortable beds.

    1
    « Pass this one by!!!!!***** »

    Horrible. The room was dirty, the remote had something black on it and the place just reeked of tobacco smoke event though it was sold as a non-smoking room. My advice is to drive on, had it not been so late I would have demanded my money back and left. Terrible.

    3
    « Clean and quiet »

    Our room was clean and it seemed very quiet. We rarely heard anyone else. The bathroom floor had an uneven tile right in the middle of the floor. Watch out for stubbed toes. Breakfast was nice and hot but the set up was awkward. Everything was spread out too far.

  • 5
    « Enjoyable Stay »

    I really enjoy staying at Best Western Hotels. The overall appearance of the hotels has always been pleasing. The beds the design of the rooms and rest rooms are so inviting, the beds comfortable, and the rooms clean. I get excited thinking about staying each time. I would definitely recommend staying at any BW.

    5
    « Returning from REno »

    Excellent facility. Most comfortable beds on the Interstate, and very professional staff. Conveniently located and easy to find. Breakfast was excellent. Multiple choices for places to eat within walking distance.

    3
    « Nice Hotel for the Area »

    My family and I travel to this area a couple times a year so we have jumped around from hotel to hotel, trying to find the best one. This hotel we found was a Great Value, had a Safe Layout, Nice Clean Rooms, a wonderful Hot Breakfast, and a Pool. Unfortunately, the hot tub was not working so we were limited to only the pool. BUT the pool is indoor and heated, so that's a huge bonus! My biggest issue with this hotel, which is why I didn't give it 5 stars, was the woman who was working the front desk. Originally, there was a VERY NICE woman working the desk...BUT THEN this other woman came on shift and she was just rude as could be. I was bringing a blow-up ring for my 6 year old son to use in the pool because he can't swim and the pool was deeper than he was tall. This woman immediately snaps and tells me I can't bring floaties into the pool! So I went and returned the ring to my room but also asked if they provided any arm floaties or sold any so that my son could swim and I would be able to enjoy the pool without holding him the entire time. The nice woman apologized but informed me they did not have any. HOWEVER, the other woman jumped in and said "NOO! The pool is to small for floats!" at this point I went on my way to try and enjoy the pool with my family. Mind you, there were NO signs anywhere saying that floatation devices were prohibited in the pool BUT there were plenty of other rules. i.e. No diving, No running, No food or drinks. After about 30 minutes of being in the pool a group of older men and a few women come in to the pool area escorted by the front desk attendant. Would you believe that she assisted them to a table, right next to the sign with NO FOOD OR DRINKS, while they all carried beer bottles and were drinking!?! I wouldn't have had an issue with this at all had they just let my son use the float. But obviously, there is no consistency with how management runs things. I am unsure if we will be back.

    5
    « Southern hospitality »

    We often stay at Best Western hotels. We have found them to be biker-friendly. The room was clean. The beds were very comfortable. This hotel is close to restaurants, a grocery store, and a Walmart. Close to Barber Motorsports and Southern Museum of Flight.

    4
    « Family gathering for graduation »

    I booked 3 rooms for my neices graduation from Leeds High School. All the rooms exceeded our expectations. The pool was great. They were working on the Jacuzzi so we could not use but hopefully next time it will be ready for us. The rooms were clean and staff very caring and courteous. We will be back.

    5
    « A real jewel »

    Though it took us about twenty minutes to find the hidden access road, the whole experience was worth the extra effort. Definitely take a suite, if offered. Dining experience was exceptional. And the hotel allows dogs, which we didn't hear until the morning when they left. So rooms are well insulated.

    5
    « Stay for funeral of my brother »

    We enjoyed our stay and would use the hotel again if needed. We came to the hotel for a funeral. The hotel satisfied all of our needs for the weekend' Everything was well above average and the staff was very helpful and kind.

    5
    « Nice Hotel »

    This hotel will meet your needs. The location is excellent (around nice restaurants, antique stores, and Bass Pro Shop about 5 miles away). Nicely kept up and personnel are very helpful. The breakfast is ok but nothing grand but will do.

    5
    « Best Value for the Money! »

    Great staff, recently remodeled, clean rooms. Breakfast has hot and cold items. Very close to Barber Motor Sports Museum, Bass Pro and the Outlet Mall. We considered the Hampton Inn but the price was much more than our budget and are glad we made the decision to stay at Best Western.

    4
    « good for the money »

    nice room, very comfortable bed. hallway carpet dated. looked like 1970s, but it was fine. very nice inside pool. my wife loved it.. my only let down was the dining room. I get up early and meet my buddy for coffee about 5 to 10 after 6. went to the coffee pot and the counter was covered with sugar and creamer papers. the container was running over. I have never seen this at a Best Western. did not see a worker in the dining area until after 7, and she did not seem too happy to be there. all in all a good place to stay for the money,will stay there again. I sure hope the have someone to take care of the dining area.

  • 4
    « Motorcycle Vacation »

    Check-in and out were fast and easy. The hotel was clean outside and inside. The room was clean and comfortable. The bath room was clean and had everything you would need. Breakfast was ready before they said it would be. It was hot and a lot of it. Close to I-20 and places to eat. Good value , I will stay here again.

    5
    « Great Time »

    Very clean hotel and room. Very helpful and pleasant employees. Close to several places for meals. Right off I-20. Have stayed here several times. Always a pleasant experience. Good value for a super nice place.

    1
    « Room and Service »

    The staff at the hotel to be trained to take care of customers. The room i stayed in had been smoked in and wreaked of cigarette smoke and just generally stunk. I requested that i be moved to another room due to the one i was in being substandard and i was told the only other room they had would cost me another $50 due to it being a Jacuzzi tub room. I was offered a bottle of air freshener to cover up the scent and wasn't even offered a discount or refund. I travel quite a bit and never have i saw customer service such as this.

    4
    « Nice Property »

    We have stayed here many times and have always had a very good experience. The staff are friendly and there are nice amenities on the property. This is a great location, close to many attractions, access to I20, and many restaurants within a half mile.

    1
    « Terrible Service, Rude Staff, oudated and dirty rooms! »

    This hotel looks fine from the outside. Actually it looks fairly new. This is hardly the case. I arrived late and did not look around the lobby when I walked in because I was tired from driving. After check-in I noticed the outdated lobby and breakfast area. If I had noticed this before check-in I would have asked to see the room and probably not stayed here. I thought things would be ok. I got to the first room blood on the sheets not much but I still would not sleep on any sheets with any blood stain. The sheets also look dirty like they had not been changed. I asked to be moved the second room not any better clean sheets that's all. Second room dirty floors and not cleaned well. Tags laying on the chair from clothes in plain view in the seat of the chair from previous guest. Bathroom appeared to be clean but by the looks of what I had seen I do not know. Housekeeping cart left in hallway overnight piles of linens in the hallways overnight. Arrived late around 9 and 10 pm no excuse for this. Both room are outdated and furniture old and worn and dirty. Breakfast was free and ok but not the best. Upon checkout I asked if I could get a $10 discount for my inconveniences and the clerk rudely said no you were compensated by moving to a new room. I said excuse me that is not compensation I should not have had to move to a new room and a room that was still not clean. The clerk called me a liar and said she checked the first room and it was fine. You never do this to a guest. I showed her the pictures of the first room and the ones I took of the second and she still denied anything was wrong and claimed the clothing tags on the chair were under the chair cushion or under the chair itself. Look at the pictures. I told her the rooms were outdated as well. She mentioned rudely can't you see we are under renovation. No and not mentioned at check-in as it should have if they are under renovation as I would have not stayed as well. I saw no signs of renovation. There were a few times missing in the lobby I figured they were broken and being replaced. She had an excuse for everything. I again told her I wanted a discount of $10 and she argued with me she can not do that and I did not need a discount. She said she would get in trouble. If there is no manager on duty then you are in charge. This was a perfectly explainable reason for a discount. If you can't make the decision then call your GM. I think I mentioned this but she made up some excuse about that as well. A GM is always reachable unless they don't want to be by telling the staff not to call them if a guest has a complaint. Every job I have worked at the GM or Store Manager is always available 24 hours a day this is their job 24 hours a day 7 days a week. If something goes wrong it is their problem to deal with it even in a meeting. Another guest walked up and she rudely asked me to step aside so she could deal with that guest like I was nobody. Again you do not do this to a guest. I do not know where she got her hospitality training. I don't think she had any at all. Her job is to take care of the guests and make sure they are happy and satisfied and will return. This hotel has no customer service and does not care about the guests. I can not remember the female desk clerks name but I did at the time I reported here to Best Western where she will go on the record with Best Western for having a complaint filed against her. She also was outside smoking in front of the hotel frequently by the door. I do not want to smell this when I walk in besides it looks unprofessional. A male was with her in the lobby when I returned from dinner I assume her boyfriend.

    4
    « Love it »

    This was the second time we have stayed at this motel. They are in the midst of small remodeling project but it doesn't take anything away from the visit. Have already scheduled another visit. The beds are great. The pool and jacuzzi are perfect, just wish it was open later.

    3
    « It was okay. »

    The people there are real nice. My only complaint is that the heat didn't work in our room (it was winter), and the couch looked liked someone died on it. I loved the shower pressure. But overall it was good.

    5
    « Super nice place. »

    Super nice place. Rooms always clean. Staff very cordial and helpful. Have stayed here repeatedly when needed. Highly recommend. Not super cheap, but good quality room worth the money. Room always clean. Beds always soft.

    3
    « "Just another notch in my guitar" Robert Cray »

    Average interstate adjacent hotel currently being remodeled. Leans toward the lower end of the "BW Plus" scale. May ratchet up a bit after redo. Just off I-20, near restaurants and shopping. Super fast internet and fair pool area. Not a destination stay but a nice stop along the way.

    3
    « Lobby Under Repair »

    You tend to give a lesser review of a hotel when the lobby is a mess but the overall experience went well. The manager was a nice guy. The overnight desk girl doesn't seem to like her job and it showed in her demeanor. Good night sleep for a reasonable price and close enough to my customers. Breakfast is average for a Best Western.

  • 5
    « Hotel »

    Clean, friendly, love that reservations are daily, not the 48hrs or more. The staff was very helpful in knowing and showing places of interest, especially good places to eat. The lighting in the parking lot was very bright which is good when you are parking a motorcycle overnight.

    3
    « Relaxed time at the beach »

    Had a good stay with no problems. The rates were good for the two nights that i stayed, and i'm not to picky on some hotel prices. Overall, i had a nice birthday and went to casino's and had lots of wonderful food.

    5
    « Barber Vintage Festival »

    I actually found myself checking into the Best Western in 2010 after the hotel I was supposed to stay in lost my reservations. They checked me in at a lower rate and the stay was great. Harry the Manager took care of me the next year and he has continued to offer me a competitive rate despite the growing vintage event at Barber spurring a rise in the rates at all to the hotels in the area. I never got to see him this visit to personally because he was very busy. If you're reading this, Harry, thank you very much for another excellent stay!

    5
    « excellent service »

    We experienced an excellent checkin. I booked the room thru third party and they booked a smoking room and at check-in the manager gave us and upgraded king suite non-smoking room at no extra charge. Very appreciative and satisfied with service.

    5
    « Extremely comfortable beds »

    The staff are always pleasant and it's very nice to look forward to that hospitality. I love their beds--they are soooo comfortable. We didn't stay for breakfast--just got coffee. We will definitely be back again when we have to come into that area.

    4
    « Somewhat above average faciility »

    The unit was in good shape and the staff was helpful. We actually made a mistake in booking one day off and they covered for us with identical rooms. The WiFi was minimal to non-functional. The bed was comfortable and the breakfast was comprehensive and tasty.

    3
    « Didn't measure up to other Best Western Plus hotels »

    We were fairly disappointed with our recent stay at the Best Western Plus in Leeds, AL. It just didn't measure up to other Best Western Plus hotels in which we've stayed in the past. When we first walked in the lobby, we were met with the strong smell of cigarette smoke and the area looked a bit dingy. The clerk was efficient but not overly pleasant. The elevator had broken, dirty tiles. The hallways smelled like smoke and had dirty carpet. Although the carpet in our room was dirty and the a/c unit was a bit loud and the dials weren't working properly, the rest of the room was clean and the bed was very comfortable. The breakfast was good, although I wasn't able to have the waffle I wanted because they had run out of syrup. There was a barking dog in a room near ours and the parking lot was full of motorcycles that left at staggered times throughout the morning, but neither of those inconveniences were the fault of the hotel staff. The young lady who checked us out was extremely pleasant and helpful.

    4
    « Another great stay!! »

    We have stayed here in the past and came here again. The staff are all wonderful and very helpful. We will continue to recommend this hotel and we will continue to stay here when in the area. Sometimes we have the breakfast, which is good. The staff really tries very hard to accommodate your requests for rooms. The WiFi is easy to use and you don't get kicked off. Facility is well maintained and secure. The police even drive through the area for security! The facility seems well managed.

 

Getting to the hotel ...

All directions
·From: The north. Take Highway 411 south, turn left on Village Drive. The BEST WESTERN PLUS Bass Hotel & Suites is 0. 50 miles on the right. ·From: The south. Take Highway 411 north, turn right on Village Drive. The BEST WESTERN PLUS Bass Hotel & Suites is 0. 50 miles on the right. ·From: Atlanta. Take Interstate 20 west to Exit 144A,turn right at 1st red light then right at the stop sign. The BEST WESTERN PLUS Bass Hotel & Suites is 0. 50 miles on the right. ·From: Birmingham. Take Interstate 20 east to Exit 144B,turn riht at 1st red light then right at the stop sign. The BEST WESTERN PLUS Bass Hotel & Suites is 0. 50 miles on the right.