BEST WESTERN Hotel Capital Beltway,  Lanham

3.5/5  - based on 508 guest reviews.
5910 Princess Garden Pkwy, 20706-2905, Lanham, United States - See map
+1 301 459 1000 +1 301 459 1526

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
TripAdvisor Traveler Rating
based on 513 traveler reviews
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Just a short drive from exciting Six Flags® America and tucked close to PG Sports Complex, this Lanham hotel boasts an unbeatable location, a great value and friendly service. Our Fed Ex Stadium hotel offers easy accessibility to Washington DC and a state of the art meeting space for business travelers. Some of our frequent guests include employees of numerous government agencies, and we understand how important pulling off flawless meetings can be. That's why our staff is committed to working with business travelers to ensure every need is met. The local Fed Ex field frequently features sporting events and is a big reason why so many people choose this Washington DC hotel. With a great value and superior location right outside the city center, it's easy to get around the region from our location. Six Flags® America is a short drive away, which makes our Lanham hotel an easy choice for families vacationing together. Whether you're in town for federal business, visiting one of the many local universities or for a special event, count on us to offer top notch service and amenities. When it comes to the most important meal of the day, it's on us. Free breakfast includes a pancake station, flaky pastries, fresh fruits, and a wide selection of yogurts, breads and cereals. Top it all off with our famous 100% Arabica coffee and cold juices. The rooms at our Lanham hotel are cool, clean, spacious and comfortable. Each well-appointed room is quiet and offers complimentary Wi-Fi and luxury bedding to make your trip as effortless as possible. No matter what you need, from recommendations to additional services, let our friendly staff know and it will be delivered immediately. It's our promise to every guest. Reserve your relaxing room today at BEST WESTERN Capital Beltway, where value meets convenience!

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Room 1

Guest reviews


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based on 513 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
117
Verygood
 
147
Medium
 
105
Poor
 
63
Horrible
 
83
Business Business 93
Couples Couples 90
Family Family 215
Friends getaway Friends getaway 55
Solo travel Solo travel 33
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Capital Beltway,Lanham
  • 5
    « Great staff! »

    Great staff and clean rooms also bed was comfortable had a long stay and the staff made it feel like home. Would reccomend to anyone travwlingvor visiting location was convienent too. They have good hot beeakfast and in room coffee

    2
    « I was double charged at this hotel . Receptionist very ooor . I found them very arrogant and aggressive . Very unfriend. »

    I was very disappointed with this facility. I pray management will look at those working at the front desk . They lack customer skills . They sound very arrogant and mean and very unprofessional in their attitudes and work ethics .

    3
    « If you're looking for a wknd party place, this is it. »

    Traveled from PA w/ our 3yo & my elderly parents for a wknd stay for our wedding in the area. Glad I didn't blk rms for out-of-state family & friends b/c I would've been embarrassed!! After decorating the hall & getting back to hotel @ 11:30, we were a little surprised to see a police car in the lot & then hrg party events going on in the hotel. However, since we didn't hear any noise on the 5th flr, we chalked it up to being in a hotel that holds events & obviously needs to make income. Fine. BUT...then coming to the hotel on Sat nite, after our wedding, was complete opposite. A couple of disruptive drunks in the hallway for 15-20 min b/c they couldn't get in their rm...only to find out they were on the wrong flr. When I kept telling them to pipe it dn, 1 drunk insisted on telling me what a jackhole his accompanying friend was. Surprised that I didn't see any staff come up in the elevator for the duration of this enlightening convo. I called the Front Desk again & this time told them to call the police &/or discount our rms if this is the nonsense to be experienced. 1st & last time @ a BW.

    5
    « Beltway hotel »

    That said, it's conveniently located close to the highway. We have arrived on a late Saturday evening, and were warmly welcomed. The room was quite big and had everything we needed. Complimentary breakfast was sufficient and well served. We have parked outside, and it was free of charge. We would stay here again.

    5
    « HTTRS »

    Stayed at this hotel for one night. Was in town for the Redskins Packers game. Staff were very friendly allowing an early check in, the room was big and clean had everything you needed. Would definitely stay here again. The only negative Uber drivers had difficulties finding it. Not the hotels fault.

    4
    « Good place to stay »

    Stayed at this hotel overnight to visit UMD-College Park. Room was clean. Breakfast was not bad. Staff was friendly. it is near the highway so it was a little noisy-but not terrible. I would stay again.

    4
    « Club was Loud, but Breakfast was Good »

    Breakfast was good, well stocked; and diverse. Included things like home fries, bacon, sausages, pancakes, bagels, etc. However, the club was loud, and you could hear people laughing/yelling in the hallway until 5 am.

    2
    « Noisy, smelly and dirty »

    The noise level on the hallways was ridiculous. Guests in the rooms were shouting and playing loud music which could be heard with their doors shut. Also, the carpets were visibly dirty and in need of replacement and the entire facility smelled.

    5
    « A Great Place to stay when Visiting DC »

    This hotel is clean and comfortable with extremely friendly and helpful staff. The breakfast is very good, with a selection of freshly cooked bacon, sausage, ham, eggs and home fries, plus toast, bagels, decent coffee, fresh fruit, yogurt and DIY pancakes. The hotel is not far from Carrollton? metro station and the hotel's minivan will drop you there. (There's a fee for parking at the metro station). The room was spacious and the bed comfortable, but the bathroom could have been a bit bigger. Everything worked just fine. Absolutely no complaints - oh apart from the lobby music which goes round on a short loop and drove me nuts (and some of the staff too!)

    5
    « Youth for Understanding 60th Anniversary Meeting »

    Was extremely happy with the hotel, service, and the value. The breakfast was one of the best we have had during our travels and the food was much better than most others. The lady taking care of the breakfast room was very helpful and made sure the food was available for everyone coming in to eat.

  • 5
    « Wonderful affordable hotel »

    The lobby was gorgeous, the staff friendly and helpful. We got adjoining rooms for 2 couples. Had a wonderful time and would definitely stay here again if in the area. We couldn't believe the low price for everything we got!

    1
    « Horrible place to stay »

    Nightclub on the first floor vibrates the walls with blaring bass music until 3 am with no consideration for guests above. Horrible experience. Never stay there. Noisy crowd then heads upstairs after the bar closes to yell in the halls with no consideration for sleeping guests either. Front desk has no sympathy and only says "yes, we do have a nightclub in our hotel". THAT SHOULD BE LISTED IN THE DESCRIPTION AND INFO on THIS HOTEL RIGHT UP FRONT!!!

    4
    « Hotel Review »

    Great location for the event I was attending. Reasonable price, Superb staff. Great breakfast. Check-in/check-out both fast and courteous. There was a big event in the hotel the night of my stay but there was little noise throughout the hotel.

    1
    « They don't accomadate handicap people on Saturdays »

    I reserved a handicap room which was available, but when we arrived they put us in a regular room. They changed it without asking any question or to inform us. We arrived in our room to find out that it wasn't what we reserved. The front desk told me that because of the club they don't use their handicap rooms on Saturdays. So my handicapped family member helped pay for a room but could not take a shower because it wasn't handicap ready.

    5
    « a over all review of the stay at the hotel the night I stayed there about a week ago »

    the hotel is nice and a nice location , the food is good and the room is clean the bathroom is clean and the front desk person is very nice overall I would stay there again the next time I will stay longer the place is right by the highway

    1
    « Not the place for me »

    Check in was uneventful. It wasn't until we arrived back from seeing a Washington Capitals hockey game on a Saturday night that the problems began. As we drove into the parking lot we were greeted by an attendant who said that parking was at a premium and the hotel lot was full. Having a very expensive car I was not impressed. We drove around the hotel lot for over half an hour. We found a spot to park that was not a designated parking spot. I was not comfortable leaving my car there over night. Then the music blared until all hours of the morning. I eventually fell asleep at 2 in the morning to the sound of base. The hotel manager Lisa Wood said there was nothing she could do this morning but apologize about the parking situation! This is not a hotel that will be on my list of places to stay again.

    4
    « Good Value »

    Stayed one night on short notice. Pro: Clean, quiet, excellent free breakfast, attentive staff. Con: Facility is a bit dated. Neighborhood is colorful and traffic pattern into the parking lot is interesting. Overall good value. Book online for best pricing.

    3
    « Weekend get away »

    Upon walking into the hotel it had a strange smell, not sure what it was. Room was average. It could have been a little cleaner in the bathroom. Breakfast was ok. The staff at breakfast were friendly and attentive. The hotel is a 25 minute ride to Six Flags and if you are looking for places to have dinner all that seems to be near the hotel are fast food restaurants.

    4
    « Would have appreciated a "Warning" »

    Would have been nice to have been warned of the room given. Was placed directly above the "club" and the noise was extremely loud until 3am. Placed reservation unexpectedly and needed to rest for further travel.

    4
    « Breakfast Really Stands Out »

    The check-in and check-out was very quick and efficient. All the employees were personable and helpful. Lisa was especially helpful and charming. The room was quiet, clean and comfortable. The breakfast was excellent!

  • 2
    « cheap hotel »

    I can't recommend this hotel unless you have low standards and don't care about anything other than getting a place to sleep. The price is cheap but you truly get what you pay for. Nothing is desirable about this hotel. You should pay more and get a better experience.

    5
    « Very good experience »

    Stayed 3 nights attending college FB game at FEDEX. Nice accommodations, friendly staff, over great experience. Breakfast items were good, with nice selection. Convenient (15-20 minutes) from FEDEX Field, 30 minutes to DC monuments.

    5
    « Excellent Stay Outside of DC »

    This is a nice place to stay. the lobby area is warm and comfortable with nice decor. The breakfast was great!!!. The rooms were clean and the beds slept well. I would definitely recommend this hotel to a friend and will be considering this property on my next travel tothe DC area

    5
    « Great Value and Service »

    The hotel has been around for a while and this charming hotel is attractive, the hotel staff is the well trained in customer service. convenient to the Fed Ex Stadium and Red Lobster. I'm told the Metro will bring you here too. I plan on coming back here when I t return to this area.

    4
    « Great for short-term stay »

    This was a great hotel for a quick one-night business trip. The staff was courteous and helpful. The room was a good sized room and was clean and comfortable. The TV did not have HD which was disappointing and the remote did not work well, but that didn't matter much as I was only there one night. The exterior of the building leaves little to be desired so I was surprised at how nice it was on the inside. I would definitely stay here again for a long weekend or short stays.

    4
    « Clean room, Quick Check-In, and Good Breakfast »

    I had been to this hotel before to visit a friend from out of town, but it was my first time staying. I had a relative who had an early meeting in DC and I had booked through a 3rd party site that prepaid. When we arrived I only needed to show a credit card and ID. The lobby is large for a hotel this size (six floors). Upon check-in the clerk asked if I was a Best Western rewards member and I said I was and she was able to find my number through my e-mail. We arrived at around 10 pm and were given a room on the 5th floor on the back side of the hotel. It turned out to be quite noisy from the traffic and the outside air conditioning equipment. The room had two double beds and was equipped with sturdy furniture. While the bedding was adequate. The bathroom, while small, was clean and had ample towels and the shower was a cinch to operate. There is also a vanity area outside the bathroom. The hotel gives you a coupon for the free breakfast. Breakfast was typical but it included a variety to include scrambled eggs,sausage, potatoes, cereal. Grits and oatmeal available in packs requiring adding of hot water. The coffee was good and hot. Overall,it was a good short stay and would stay again.

    5
    « Friendly Staff »

    We arrived late. We had been driving a long time and were just ready for bed. The staff was very friendly and efficient and got us checked in quickly. Our room was cleaned perfectly every day and they were totally willing to clean it around our schedule

    3
    « BW capital beltway »

    Stayed here for five days. on day two we killed a bug that left a red blood stain/streak on the linens. Found bugs under mattress. Went to front desk promptly changed rooms. no other bugs in bed found. Rooms were nice with functional amenities. Buisness center worked well for priniting multiple documents easily. Breakfast exceeded expectations and was fresh and delicious for a continental breakfast. Hotel was close to metro to take into DC Price was affordable for 5 day stay.

    4
    « A few hiccups, but overall a solid property »

    I chose this hotel blind, based on location, price, and the amenity of complimentary transit to the metro station. Driving in, I was worried by nearby businesses with bars on their windows, but the hotel itself was immaculate driving up. It is right on the beltway, but the parking lot was newly paved and well lit. As I went in to register, I could hear the club on the first and second floor ramping up, but once I was in my room on the 5th floor, I heard nothing. I did ask about getting an accessible room (travelling with a parent in a wheelchair temporarily) but I was advised they are just over the club. The room was small, no room for a rollaway, but comfortable with a floor length window. The bathroom was large enough and spotless. TV was very nice and clear. Housekeeping didn't miss anything. Breakfast was a hot continental with make your own burritos, several breads, muffins, bagels, regular yogurts, cereals, hard boiled eggs, a really good fruit salad, pancake machine, juice, coffee and tea. Lows: There was only one garbage can - two would have been nice, one in the bathroom. The second day, we returned to find one of the two elevators out of service. The hotel is 6 floors plus basement, and everyone including housekeeping needs to use those 2 elevators. Also, the elevator is so shallow in depth that a luggage cart can't fit. Basically, it is two adults deep and three wide. Quite small. On the last morning, sharing one elevator with all the other guests and housekeeping moving bags of towels and carts was time consuming. Lastly, my key cards wouldn't work on the second day. I had them reset, and a few hours later, they again didn't work. I would stay again. Overall, solid, nice place.

    3
    « POOR RESERVATION SERVICE/ »

    Called to make reservations, second call to confirm only to be told I had no reservation when I got there, not funny at 1am in the morning. Only two elevators for such a big facility, one broke down on Saturday and was still down on Monday when I checked out

  • 5
    « RELAXING PRIVATE TIME »

    IT was a good stay. The staff was very kind and respectful. I am looking forward to another visit real soon. The food was excellent, with such a variety to choose from. The parking was very convenient and the nearby shopping centers was fantastic..

    3
    « heating/air condition »

    i am regular at this location but was disappointed when the AC stopped working in the penthouse and the lounge reserved area that we paid 1300 for an army retirement party for my niece with many guests and family that arrived from out of town 23 years of service ruined by the heat in the lounge and penthouse that we rented as well. The staff did their best to accommodate us with portable fans but Helen Hayes the GM did not excel at customer service and all she could say was the hotel was at capacity shame on her she had a chance to make it right especially since my family and I are regulars at this establishness

    3
    « Best Western....it's OK »

    Liked the room. Wifi didn't work they had to reboot it. Breakfast room had flies and the items were not fresh. Reserved two rooms 3 weeks in advance but were 2 floors apart. TV worked. Not sure why I have to type 200 characters.

    1
    « DO NOT STAY HERE »

    Hotel room was small and not that clean. There was a party going on in their first floor hall, I could hear the music in my 4th floor room. Kept us up until 2 in the morning. No help in getting our room moved. And they didn't ask the party to tone down the music.

    5
    « Great Family Trip »

    Since the New York family did not go to the family reunion in S.C. we agreed to go to Fran's retirement party the weekend of 19th of August and since my birthday was the 16th we did a road trip with the Jones (Tina & Keith) my cousins on Mother's side. It was a awesome weekend saw family from other states was there as well.

    5
    « Peachy Time!!! »

    I experienced wonderful service here at the Best Western Capital Beltway. I am an employee at another Best Western location and I must say I will probably stay here again if I ever decide to come visit up that way. The room was clean, Stella & The housekeeper that was working the morning of August 16, on 6th floor was so wonderful and went above and beyond for us when we only requested towels. The breakfast was huge and has a large variety.. It's best to get to the breakfast early so you get it fresh! My only negatives would have to be the gift shop, the gift shop could make so much more money if they accepted debit/credit cards. If that cant budge, an ATM on property would be convenient too! Thank you for the wonderful stay!

    4
    « NICE STAY »

    This is a nice hotel for a getaway. I was here for one night for a rendezvous. The room has no extras; i.e blankets, robe, iron, coffee pot... However, the room is comfortable and the bed amazing. The decor is lackluster.

    2
    « Not the best »

    Hotel staff that checked us in took forever and lacked good customer skills. Hotel clientele not the best. Could not even eat in restaurant, free breakfast awful. I think this is the worst hotel I ever stayed in.

    5
    « The Best Hotel Visit Ever »

    Every person on the staff was great. From check in to the housekeeping to the front desk. Breakfast was the best. Hot eggs and bacon with potatos. Seriously a great visit. I would totally recommend this hotel to anyone.

    2
    « Looks can be deceiving »

    When you first enter the hotel it looks well maintained and beautiful. However, after you leave the lobby things change. The elevators are tiny, it would be hard to fit a family of 5 and 2 suitcases. We only had a backpack, so we were ok. As soon as you entered the room there was a smell. It was chemically and was trying to cover up the smoke smell (we asked for a non smoking room). There were hairs in the bathroom and some brown dirt on the floor. The breakfast was not good. Pancake maker did I not work, coffee was not good and they did not restock the food quickly.

  • 3
    « Bugs in Ice Machine »

    As far as the comfort of the bed, that was fine. However, the bathroom sink was clogged. It drained extremely slow and by the time we left didn't drain at all. The most disgusting part though was the bugs (more than one) in the ice machine. This happened on two separate occasions. When speaking with the so called "General Manager " Helen, she asked, "well what should I do?" So I'm thinking umm YOU'RE the GM IM A PAYING CUSTOMER. So she ends up giving us a bottle of wine & some damn beer nuts. She did have maintenance empty the ice machine but I'll never go back there.

    4
    « good hotel »

    Capital Best Reward Hotel at Lanham, Maryland. is one of the best hotels you can find in DC area. If you plan to spend some time over there, you can try this. The hotel is located just at the corner of the Landover road. It is very convenient. There three thing I like about the hotel. I spend more than 10 nights in that every year. I had to go to DC every month. The first thing I like about the hotel is the customer service they provide there. The receptionists are very professional. They listen to every gust and value each one of them. For Capital Best Reward, every guest is very important. I like that. The second thing is their food. At 6H30, the breakfast is already ready. That is great. They serve good food. And the ladies who work there are very nice people. They like people and they help a lot and they work hard to make sure that the gust is happy with the food. Great food and great people serving it. The third ting is the rooms. The rooms at Capital Best reward are clean and well maintained. The ladies who clean the room are so nice and respectful. They change the everything you want them to change and clean them for you. They serve you. I am not part of the hotel staff. I am a just a regular gust who knows how to appreciate good things. Capital Best reward hotel at Lanham, Maryland is a great play to stay.

    3
    « It is a pleasant place to lay your head, but no bells and whistles »

    The staff where pretty helpful...the room was very basic. The breakfast is free and pretty varied. Lots of good choices. They get lots of tour groups often which can be pretty annoying with large groups of kids running the halls late at night.

    4
    « Helpful »

    Very friendly and clean. Staff is very helpful and breakfast was good with a variety. Took shuttle to metro to visit DC so much easier than trying to drive and park. Shuttle was always there to pick us up and bring us back to the hotel......no waiting

    4
    « Enjoyed »

    This was a leisure trip with husband and kids. We only stayed for 1 night but enjoyed it. Check in was very quick and easy as well as check out. This hotel was clean and spacious, breakfast was delicious and pool very clean. Enjoyed it. I will definitely stay again.

    3
    « Decent value »

    I've stayed at BW's all over the country and this one was on the older side. Ask to stay on the east side of the hotel, away from the highway noise. Pool was really nice and working. Room clean and decent but at some point, they will need to update. The breakfast options were the best I've ever seen at a BW. The staff was friendly and accommodating. I would stay again but it def was an older and not as glossy as other BW's. Overall, good value. A little noisy and area was slightly depressed but safe enough and affordable.

    4
    « Not bad other than the noise »

    The room was very nice and met my expectations but was not informed of a night club downstairs that played music till 230 am. The staff was very courteous. The only issue I had was with the shower. It would flood after every use and there was nothing to stop the water from going on the floor.

    5
    « Great staff. »

    Helpful staff, very nice. Breakfast is great as well. Area was not that nice but we were only staying for one night and the best western was the nicest hotel in proximity of where we were staying. Overall, great experience..

    4
    « Good Hotel Value for Money. »

    We came from Dulles(airport) in our rental car. The Front desk lady confirmed or Reservation & were Given a Clean Room. As it was pouring & pretty cold, switched on the huge Room Heater & snoozed ourselves in. Breakfast next morning was Filling & Delicious too.Decided to take Metro & courtesy coach of Hotel dropped us off at New Carrollton. After visiting DC, called shuttle for pickup to Hotel. Everything went as planned, we were allowed use of computer at their Business center also. Definitely well visit & stay again.

    3
    « Nice but noisy... »

    Nice and reasonable hotel as previous reviews stated, but i had the unfortunate experience of extremely noisy floor mates... a group (probably a team) of young guys that carried on all evening through early morning... no good for a business traveller. As they were young you can imagine that complaint compliance was short lived... but I was only there 2 days and i feel that this was not the norm. The room was clean, and the staff seemed nice at check in etc.

  • 5
    « Great service »

    After being in a sketch place in Virginia we booked this room last minute. The front desk lady, Stella was very helpful and professional. And the manager Helen was nice as well. She was able to check us in so we can head to Washington DC faster. They had free shuttle to the metro but we decided it would be faster to uber our way there. The room was clean especially coming from Days inn, Virginia. Breakfast was decent and the gym was ok minus a few broken equipment but it got the job done. We would definitely stay here again if we needed a place around town. Thank you for your hospitality!

    4
    « pleasant experience »

    nice hotel for the money, very friendly staff, excellent free breakfast, very close to metro, free shuttle to metro, pool wasn't open at the time as contractors were installing fence around new pool, should be open by now

    3
    « Fair price with clean and comfortable room »

    Price was good and rooms were clean and comfortable. The room we stayed had both refrigerator and microwave. Friday night ballroom music was too high and we couldn't sleep midnight and after our complain they immediately changed to other room. Other than that we enjoyed the stay. It is around 20 -30 min drive to DC and they had free parking.

    3
    « DC Tour »

    Free shuttle from New Carrollton Transit Center was great; the breakfast menu, display and courtesy of the staff was wonderful. Very soundproof for me and the shower/water pressure were great. The linen was clean but mattress was a bit too soft. Great location and price. Big problem for me was the photo of the pool in the glass enclosure on the website. When I arrived, I found out no enclosure, and no working pool for another two weeks!! Not cool when the reason the hotel was booked was I had 3 anxious children, who though they were going swimming.

    3
    « Best Western Hotel - Group Stay »

    Very helpful reservation/group booking prior to stay. On-site staff appeared tired at times and not very responsive to our needs. Helpfulness was not their mantra. The cook is great. Breakfast prepared each day on time and was plentiful. Evening staff was not very professional. The hotel is older and needs remodeling. If you want quiet, don't go on the weekend because a nightclub operates on the first floor on the evenings and it gets really loud. Patrons who go there are not quiet on their floor after visiting as well. Really expected a nicer hotel than we found.

    5
    « Unknown »

    Great hotel, great customer care. Friendly helpful service, rates aren't bad. Clean environment and rooms. Great location. Comfortable and private. Front desk was very helpful in our stay by making sure we had what we needed and were comfortable.

    5
    « Family Vacation »

    we thoroughly enjoyed our stay, our 3 teenage age boys love sports, the loved the pool and fitness room and wifi met out needs which is huge!. They have heathy appetites and this was the first hotel breakfast they felt filled them. as one said, "That breakfast was sick!"

    3
    « OK Place - could be better »

    I stayed there with our team. Beds were average. Shower was good. Housekeeping staff seemed OK. We stayed with our team. All of the staff didn't know that we are staying there and we need separate room too eat etc. So we ended up in lobby eating dinner etc. Breakfast was decent and the room was always setup. The staff was almost helpful but not quite at times etc.

    2
    « Decitful Motel Marketing »

    The initial inquiry phone call to Motel indicated they had a Pool. However, she noted that the Pool was outdoors. When we arrived it was stipulated that the Pool was being renovated and needed to be Inspected by Municipal Inspector. And, there were two small elevators with only one Elevator working for six floors of room guests. WE were there for three days and the entire stay had only one elevator in service. There were terrible wait lines.

    1
    « Bed Bug Inn »

    Worst Best Western I have ever stayed in. Bed Bugs, broken elevator, broken TV remote. Hotel staff was uninterested in the problems, the Manager stated she did not know that the elevator was broken. I was forced to check out a day early due to the Bed Bugs.

  • 1
    « Pick somewhere else »

    This hotel was probably the worst Best Western we have stayed at and it has solidified my quest to start staying at a different hotel franchise all together. This hotel was not easy to get to- you have to go around a few streets just to get to the huge empty parking lot it sits behind. The pool was not working but I'm not sure I would have used it anyway because of its location. The Lobby was nice and the breakfast area were nice. The elevators were horrible- 2 very small elevators that you could barely get a luggage carrier onto. The room was very small, the bathroom was horrible. If I hadn't locked in a rate with a multiple night stay promise- I probably would have went somewhere else.

    4
    « You don't get what's advertised »

    Upon arrival, we weren't told that the pool was not operating. We learned after we had changed into our swim wear and asked an employee how to get to the pool. When he told us the pool was not open yet, I asked him where was the indoor pool (which is advertised on their website); he looked puzzled. I later asked someone at the front desk and was told that they haven't changed it over to an indoor pool, but looking to do it in the future. I KNOW, THEN WHY IS IT ON THE WEBSITE. I WOULDN'T OF BOOKED IT.

    2
    « Clogged and dirty washrooms »

    shower and sink kept clogging - very annoying. Front desk staff was good and lobby is impressive but rooms are average at most. Washroom's floor was dirty and sticky. Internet speed was not great either, kids could not even watch youtube without buffering. At least they allowed late check out for 1PM for free.

    3
    « Not a great experience »

    There was mold in bathtub. The smoke alarm was hanging off the wall which I fixed. The people staying in the next room were so noisy that I called the front desk. They sent up the maintenance man. The noise stopped however continued a hour later. I will say the front desk people were very pleasant and helpful

    4
    « Best Trip Yet »

    Don't let anyone spoil your fun. Go experience Best Western for yourself. It was more than we expected. Natisha was excellent. The area was good, and came with many services. The hotel drops you off to the subway and you call to be picked up. The food was not bad, the only thing missing was brown bagel. Everything my sister and I enjoyed. I personally used the Study Centre which was great for me. I had that quiet area to complete my school assignment without disrupting the others in the room. Great job Best Western.

    5
    « Another fine stay »

    Traveling again from Orland to Philadelphia for the second time in 6 months. Unfortunately it was for a funeral this time. Again, rooms were clean and comfortable. Staff was great, but like almost every company in the US, could use another person to help with various rushes. However the staff did the best the could with what they are given by Best Western. One small concern, was our room was next to the elevator, so you could hear it the entire time it was used. Not too noisy and we slept great. Also wish the shower had more water pressure, but that complaint is the same in every hotel in the country. Overall, a great stay and will probably be staying their again in the fall.

    4
    « Our stay at Best Western »

    Our recent stay at Beltway Best Western was quite enjoyable. The facility was clean, comfortable and located close to major highways. The staff did an excellent job of providing for our needs and they were all very courteous and friendly. We would definitely consider staying at this facility in the future if we have to visit this area.

    4
    « GREAT LOCATION @ GREAT PRICE »

    Was in town for a rehearsal so was seeking something reasonable that was close to the venue. First time I ever stayed at a Best Western hotel and I must say this was a very pleasant hotel to stay at. Rooms were clean, Breakfast was great and price of daily rate was reasonable.

    5
    « " Best western Hotel The place to stay" »

    If you are looking for a place for your next event Best western hotel Lanham, md is the place.For 20 plus years we have use this hotel for our women,s convention the General manager Helen Hayes, and her staff is wonderful .she made sure our stay was pleasant. rooms clean breakfast was great. Thanks to Helen Hayes and staff for making our 2016 convention a success.My overall experience was great. God Bless. janie

    3
    « Great Service - Par Hotel »

    Your staff is great! Very kind and helpful. The woman in the breakfast room as a hoot and genuinely wanted you to enjoy your morning. The beds were par to competitors in a 2 star group, It was an quick in and out for us and we had no major complaints. The price was right and the staff helped you overlook the little stuff .

  • 4
    « Best Western Hotel »

    The building is very old and the interior needs a makeover. The staff is wonderful and kind. The rooms are clean but, again the hotel is old. The hotel is also the residence of a night club on Fridays and Saturdays so be prepared if parking is scarce during these days. The location of the hotel is not the best area but, the beltway is very close.My overall experience was good also breakfast was good and fresh.

    5
    « Keep up the GREAT JOB »

    My stay was great. I arrived a little early and the FD clerk directed me to food which was a short walk from the hotel. Thank you. We then checked in after our food. Im a pain and the FD people were helpful and took care of my needs. Breakfast was great. The lady cleaning up and stoking everything was very sweet and carried great conversation with me. The room was so spacious we got a king bed and in addition to the large comfy bed there was also a pull out bed in the comfy couch. We didn't need it but that is awesome. Like I said I was a pain. I asked for extra coffee tooth brush tooth paste plates and they had it all for me. I appreciate all the help and kindness I received from the hotel's staff. Keep up the good work.

    4
    « Good Value, Clean Hotel, Great Location »

    I was rushed to find a hotel a the last minute and fortunately found this Best Western. The hotel is clean, a good value and a convenient location right outside of DC. The rooms a a bit dated, but I found them to be clean and well kept. The breakfast was bountiful and tasty.

    3
    « Would stay again »

    Check-in was a breeze. Rooms good size and clean. The staff was friendly and was able to meet most of our requests. I just wish our room had a refrigerator and microwave. Would stay there again and the hotel is recommended.

    1
    « Bed Bugs »

    Me and my husband were bitten multiple times by bed bugs in room 605; and experienced a lot of noise, laughing, music and bumping on the walls next door and children running out in the hallway throughout the evening and night. This room contained a few adults and several young children in it.

    5
    « Comfort, Leisure & Afforadability »

    The 2 nights I spent with my family provided the comfort, leisure and affordability I crave for. The hotel is in close proximity to malls and the city center. I will surely lodge in Best Western Hotel & resort next time I am in USA.

    4
    « Just What you Need! »

    The hotel appears to be a bit dated from the outside. My family and I reserved six rooms on the day that we were to arrive for my great aunt's funeral. I spoke to a lady named Laurie, who was wonderful. She let me know that she wanted my business and was willing to do what it took to get it. She assisted me in getting a great rate for our rooms. At first, I didn't know how many rooms that I needed so she let me book the rooms and cancel as I needed with no penalty. In addition to getting a great rate, we received a full, hot breakfast. During breakfast, Laurie walked around and greeted each guest. Her hospitality was wonderful. The rooms seem to be a bit dated, but I would consider and recommend staying at this hotel.

    5
    « personal »

    Best Western Capital Beltway Lanham is one of the very good Hotel to stay. The price for the rooms are moderate. It is good for business and pleasure trips. Well located from Washington DC and well connected to all forms of transportation There many place for all types of restaurants should choose to go out for a dinner.

    1
    « Best Western Lanham MD »

    Not a safe area!!!! Smells, musty, breakfast not great, not enough restaurants in walking distance, but I wouldn't walk there either as it's not safe and nothing close by, the Red Lobster across way looked boarded up and dark.

    3
    « Lanham Best Western »

    Friendly staff Room was clean Sound didn't work on 1 tv channel Breakfast was OK Shuttle was late Gift shop opened for a short time Furniture was old Isolated location Good location for freeway Lounge only open on weekends

  • 5
    « 2016 »

    I always have a wonderful stay when I come to the best western, the staff is super friendly. they go out their way to make sure you accommodations are met to your expectations. Lisa and Tish are great. I love staying here and I always look forward to coming back!!

    4
    « Surprisingly Pleasing »

    The outside is kind of weird. The front entrance is around back opposite of the road entrance. The area around the hotel does not look too bad during the day. The lobby reminds me of a colonial times library which is nicely done. The hotel staff was very accommodating and friendly. The room is very spacious and clean.The decor in the halls could use an upgrade. The price was surprisingly low for the service and the area. I would definitely recommend this hotel and would stay again.

    4
    « Our favorite stay once they cater to the teams »

    Ill give a good review simply because of the night manager/supervisor. We have stayed her for the junior Olympics for the past 3 years we always enjoy ourselves, but its hard to feed sports teams when the conference room and breakfast area is never available for rent. It has to be understood when housing students or athletes its easier to feed in house than to order out. so that simple accommodation would be wonderful for organizations.

    4
    « Best Western »

    The Hotel was clean inside, room was big and clean, services was good, they have a free breakfast services was poor one and half hour late and blame it on time saving. But overall was very good I such hope they could manage the breakfast better. Alot of athletes were stayed in the hotel the same day I was there I believed they also have the same experience for the breakfast. Because it is important for them to have a good breakfast and they go to competition. They end up left without breakfast.

    3
    « Least Expensive Two-Night Stay »

    We checked several places for a two-day lodging and even the one we had stayed at two weeks earlier had doubled in price. The hotel itself is nice and clean with a friendly staff. The room with a king size bed was very roomy and had a microwave and fridge. There is even a 'clean' remote which was a plus! I should have read ALL of the reviews but I did not. We were placed on the noisy side, and I do mean extremely noisy bypass side. The only way to block out the noise was to keep the tv on all night and since the room was a little warm the blower from the a/c unit helped a lot. Even though the sign indicates restaurant/bistro, there is not a restaurant on the premises and the bistro is only open Fri/Sat. The only food available for dinner is by a room service contractor. The complimentary breakfast was actually better than average.

    5
    « My Best Western »

    The customer service is excellent. The hotel staff are friendly. The hotel interior is excellent but the exterior isn't quite attractive. The room is decent although the bathroom is kind of small. The breakfast is okay with me.

    5
    « Great People, Great Rooms »

    I have had an excellent experience at the Best Western Capital Beltway. The staff is friendly and very helpful, and the rooms were well kept and clean. There are also many selections available for breakfast. I would definitely stay here again.

    5
    « BEST WESTERN IN MD »

    I will definitely come to this hotel all the time i'm in the area very clean ,great breakfast and terrific customer service .they also have a lounge with great all school music .i love it very convenient nice and clean parking

    4
    « good customer service »

    the front desk staff provided a good customer service.the room was clean.the environment was quiet.the food was good. even tough i went there late the staff made their best to satisfy me and served me according to my preferences.

    2
    « Great staff but not very attentive »

    I asked for a quiet room, but they placed a very noisy guest next to me on a night in which there were scores of empty rooms. This was lazy, and not very attentive to my original request. I actually checked out a day early.

  • 4
    « Faded glory offering good value & location »

    Faded glory offering good value & location. You step in and find what feels like was a once upscale place (grand curving stairs, framed art, a faux library) that is a bit past its prime now. But it is clean, adequately maintained, friendly-staffed and offered excellent value for its convenient location to FedEx Field and the PG Sports complex. The room had nice beds, clean linen & all the needed conveniences. The highlight of the complementary breakfast was the pancake machine, that made them to order & delivered them to you on a mini conveyer belt. Overkill, but offered freshness & entertainment value!

    5
    « Very Pleased »

    This hotel offers a great location, professional and courteous staff, ample parking, beautiful lobby, full free breakfast, nice clean rooms, and free wifi. I have stayed at this location on two different occasions and I would stay again and refer to others. I ran over about 45 minutes on my checkout time, and no one call or harassed me at all. Very nice!

    4
    « Good solid hotel »

    We stopped here on a family roadtrip. We liked the service, room was clean and breakfast was decent. The lady at the front desk was friendly. It wasn't too far from Washington attractions either. We would stay here again.

    5
    « Another great stay »

    This is my third time staying at this Best Western and I enjoyed myself. The front desk personnel was very friendly and funny. The rooms were nice and toasty when I checked in which was great since it was freezing outside. I will be staying here in the future.

    5
    « Convenience to DC Theatres at Reasonable Cost »

    My wife and I frequently go to the theatre in DC where we lived for almost 40 years. This hotel allows us to make frequent visits and minimize expenses. Hearty free breakfasts and quick transportation to the city via US50 or the Metro from New Carrollton or College Park. We have yet to meet a member of the staff who wasn't friendly and gracious.

    4
    « Very pleasantly surprised »

    Quick check in, check out. Clean inviting lobby, for the price, I was expecting a pit. Not at all! Breakfast looked standard. The employees were almost all very happy, polite, helpful and professional. The hotel is in a marginal area, but the property was very nicely kept up and clean. Nothing is too far to get to, the interstate is just 2 turns. I felt safe traveling alone. I am still shocked at how nice the experience was.

    3
    « An ok hotel but front desk staff not very friendly »

    We arrived late at night after being stuck on the beltway in traffic for almost 2 hours due to numerous accidents. I did book on a second party site and I wanted a king bed. When I got to the hotel and requested we were told there were none we know that was not true there were only about 20 cars in the parking lot the hotel was not full!!! She didn't want to offer us the king because we didn't book on the Best Western site I am sure of that! When we checked in and went to the elevator there were bah towels on the floor next to the elevator soaked with I think coffee. I did let the front desk know about the situation. The room was clean but had a very strong perfume odor to it. If we had any allergies not sure we could have spent the night in the room. I just wish the women at the front desk would have been kinder after what we had just gone through on the highway she wasn't. It means we will take our business to another hotel on our travels through.

    4
    « Celebrated Our Birthday »

    My s/o and I celebrated our birthdays here (on a Saturday). We love that there is lounge/bar located in the hotel, so we didn't have to worry about driving anywhere after we partied. The crowd was mainly ages 40 and over and the DJ played a mix of new school and old school RB.

    3
    « Perfectly Acceptable »

    I have stayed at this hotel a number of times over the past 4 years. It's location was very convenient for me. The price is fair for the condition of the room and quality of the amenities. You get exactly what you pay for. The rooms at this hotel are very economical.

    2
    « No swimming pool »

    On the contrary indicated on expedia web site, the swimming pool was close. Big deception for children. The bed was good, confortable. The style of the room and hotel in generally was old style, maybe need refresh. Shuttle to metro station is good to take train to visiting Washighton by walk.

  • 3
    « Stayed a number of times »

    Stayed here a number of times when visiting Maryland. Friendly staff and everything needed at the hotel.. One complaint would be that there isn't a lot of options for breakfast. Location is good if you drive however I think you would struggle if you weren't. A nice Chinese restaurant nearby which is always helpful :) No luxury however everything that you need you can find.

    4
    « Football Weekend »

    Hotel was older but in good condition. The one drawback was that we picked it since it had an indoor pool which was supposed to be open but was closed. The breakfast wea the usual items OK but nothing special.

    5
    « Excellent Price and Stay at Best Western »

    Was attending a party at a club at the Best Western Capitol Beltway hotel.... had a marvelous time and was even better to know I had a great, spectacular, clean room to return to after the club... and was even given a free breakfast voucher which was an added bonus.

    1
    « No hot water, roaches in the bathroom »

    No hot water, no maintenance personel to fix because of holiday. Moved to 2 rooms before hot water and room with handicap accessible shower as reserved. Final room, roaches in bathroom. Upon complaining to manager the next day, manager replied that maybe we brought the roaches with us.

    5
    « great stay »

    Friendly staff clean rooms and quite good breakfast easy on and off highway . this is my second stay at this Best Western . We stopped at another motel in the same area but the rooms were dirty so we left and went to best western where we stayed last year the other place was HOJOS .

    1
    « Website Photos Completely Misleading! »

    I booked a one-night stay at the Best Western Capital Beltway after viewing the hotel on its website. I chose this location because of its close proximity to DC and the photos on the hotel's website. I arrived at the hotel only to be greeted by rude, unprofessional staff who were not interested in welcoming me to the hotel or ensuring that I had a pleasant stay. I checked into my room only to find that the room was old, dingy, and the furniture and walls were damaged. The linens on the bed were also worn. The bed was also extremely uncomfortable. I would rate the sleep quality on a scale from -0 to 10 as a -0. There was noise in the hallway from other guests throughout the night, and the guest next door woke me up because he was speaking loudly on the phone late into the night using vulgar profanity. When I called the front desk, no action was taken. It was my understanding that this was par for the course in staying in this hotel. Upon checking out, I spoke to the manager who was also rude and unprofessional. Customer service is obviously not a consideration at this hotel. A few days later, I checked my credit card and saw a smoking charge for the room even though I do not smoke. I was traveling solo on business. I spoke to the manager, and he said that my room was checked and it smelled like smoke. After threatening to contact corporate office about this erroneous charge, the manager said that he would remove it. I would caution anyone who reads these reviews not to stay at this hotel because of the negative reasons I noted above and too many other grievances to list. I expect that there will be a generic hotel response to this review as I have seen listed. However, if you check the reviews over time, nothing has changed.

    2
    « Too Pricey for the Quality »

    As a customer, I feel that having the best possible room service, the cleanliness of the room should be superb and the rates should match the quality of the hotel. Unfortunately, I did not receive that. Instead, the breakfast was the one thing I looked forward to instead of the actual stay. Personally, I feel that I should be reimbursed for at least 5 days of my stay. I feel that since I've spent over $1,050.00 and stayed 18 days, I should have at least experienced a week of cleanliness.

    4
    « Reliable »

    I love my stay at the hotel. its was very peaceful and the housekeepers are awesome. I will recommend this hotel to my friends and family members. I will love to stay again at this hotel or any other best western hotels.

    3
    « Poor Customer Service »

    If you're going to attend the Bay Street Night Club, don't just mention that you're attending the club, also mention the Club discount. If you don't mention discount, you will be charged the regular rate. Some of them also need phone etiquette training (not welcoming hellos or have a nice day).

    5
    « Will come again »

    My hotel stay here was excellent. Will definitely stay again. The breakfast was great and the Bay Street Lounge was great with great food and music. My only issue, unfortunately the pool was closed. They should have made that a note while booking.

  • 3
    « Best Western-Beltway, Lahham, Maryland »

    The staff at Best Western were friendly and helpful. My grandchildren were delighted to see how room service arranged their stuff animals on the beds. The beds appeared to be a little smaller than queen size, as advertised. The breakfast food was good and a nice variety. Now the in-door pool was a disaster. As soon as I seen it I knew this was not the pool that was displayed in Trip Advisor...cluttered area, open doors/windows in the enclosure, water cold and dirt at the bottom of the pool. If you are looking for a clean, heated in-door pool for the Winter, this is not the place to go. They did offer shuttle to New Carrolton Metro, however it ran every hour or half hour, and not upon request.

    4
    « Overlooked metro accessible hotel option in the Capital Beltway area »

    This hotel has come up on my Priceline twice. As someone that stays in hotels frequently, I can tell why. It's got an older Southern feel to it that goes against the slick polish of most of the preferred expensive hotels that tourists favor. I give the hotel 4 stars for that reason. That said, it meets my business needs very well. I'm writing this review from a business center that I like better than the one at the Springhill Suites Marriott I just shared at that was clunky to use. The room was clean and well kept. Check-in took a little longer than my last hotel but I can live with that as that's more Southern charm than inefficiency. There's a nice guest shop for those who like that. There's also room service, a feature that's increasingly missing from newer hotels. I did not use the pool or the fitness center as I was focused on business. I'll likely write a second review in the future after seeing how the hotel functions on the weekend, when it has Friday and Saturday night entertainment for a $10 cover. I'm reluctant to write a review because I know that increases traffic that increases my rates when I use Priceline. Given that this hotel has earned my repeat business, however, I choose to overlook its quirks like the slower check in and a pancake machine that I've never seen anywhere else. I focus on its Southern Charm in an older facility. Southern Charm is distinctly lacking in most hotel options in the DMV and this hotel has it. I hope and pray this business grows, Prince George's County helps it grow, and early adopters get the satisfaction of discovering a hidden gem. Namaste and well done, Best Western!

    2
    « Okay hotel...below than average experience »

    False alarm fire alarm that cleared the hotel at 530 am for over 25 mins didn't help my experience. Talking to the firemen at the continental breakfast that responded to the alarm said it wasn't the first time this has happened at this hotel. No apology or mention at checkout either! After finally settling in and getting back to sleep. I was awoken by the cleaning staff who thought my room door was the water cooler. After about 20 mins of them socializing outside my door talking loud enough that I could easily follow their conversation I had to get up and ask them to move it elsewhere. I had the do not disturb sign on my door but guess that meant nothing to them. After asking them to move elsewhere still took them a few mins to move along. Not a good experience overall.

    5
    « Great hotel! »

    If you are in this area, you are in for a surprise as this is a beautiful hotel--don't judge it from the back when you drive up as the back is very deceiving. The front, the lobby and the halls are very beautiful with flowers everywhere. It is comfy and worth the money!

    4
    « Head of Family »

    Manager always available to assist.Atmosphere was homely and will recommend location to friends Location provides safety for children as is off drive way Support of staff was encouraging and the smile provided calming effect .

    5
    « Celebrating my birthday at best western was an excellent experience. »

    Excellent breakfast buffet. For hot items, there were hotcakes, different varieties of great tasting bacon and , sausages, scrambled eggs, and hash browns. Pastries and breads of all kinds. For cold items, there was cereal, yogurts, variety of pastries and a variety of juices. The coffee was excellent as well. The rooms were clean and quiet. Shuttle to the train station was an added bonus. The staff was friendly and helpful in locating eateries and places of interest.

    4
    « Clean, friendly, pool hours weekdays 6-10p & weekends 3-10pm »

    pros - friendly staff at hotel - greeted & asked if anything we needed every time we passed by nice buffet breakfast - turkey & pork bacon, turkey sausage (not sure about pork), pancakes, 3 types cereal, pastries, fruit, french vanilla creamer as well as milk, Orange Juice, Coffee, Decaf, Tea- they give out tickets for the buffet & the first 2 days nobody collected them then on Sunday 25th of October we had to have them shuttle from hotel runs on the hour to the New Carrollton Station which has both Metro & Amtrak Amtrak is the first stop out of DC & costs $5 one way (about 70 cents more than Metro). Metro you have to change over once to get to DC. We used Amtrak and it is around 10 minutes to Union Station. Room was very clean, alarm clock, nice closet, soap, shampoo, conditioner, hair dryer, hubby said bed was soft but I slept like a baby, the AC worked excellently There was a mishap which caused a mess that needed to be cleaned up. It was cleaned up impressively quick. Cons No safe in the room. Pool hours - 6-10 pm weekdays 3-10 pm weekends & I wouldn't call it heated. Yes, they have heaters running but we all considered it truly cold. They ran out of towels both nights we used the pool. You could also see where they hosed the whole pool area down each day but there were still signs of algae on the concrete around the pool. The van/transport driver didn't get out to open/close the van door unless you had luggage. He looked at us 3 times & looked away until my husband opened the door. When you were on the outside of the van it was no big deal but closing it from the inside was a bit tricky. I wanted to give them 5 stars because of the staff attentiveness & the cleanliness of the room but just couldn't when the driver's behavior was unacceptable & the pool was freezing to me. I also like to swim so was disappointed with such limited pool hours. I was told that the heater had just been worked on so I know they are trying to correct the pool situation. Finally, not the hotel's fault but the coat check person for the bar was extremely rude to my husband.

    5
    « Nice Surprise »

    Looking for a quality clean and secure hotel on a trip northward to a wedding. Was concerned no knowing the area and arriving at night visibility was not the best. However once inside, anyone can see how well the building is maintained. Place was very clean and pleasant in appearance. The rooms were the same and I particular liked the design of the bath and shower. Beds were comfortable and clean all else was fairly standard. Breakfast room was very nice and the pancake maker was very cool. Had a great breakfast before we left to continue on I95 North. One minus, online directions were not the best, According the the instructions, had i continued following them, I would have been very lost. I fortunately turned left instead of right, as written on the web page I printed and found the place. Otherwise great and I strongly recommend this place for staying overnight.

    5
    « Enjoy My Stay »

    I was most impress with a certain lady by the name of Ms. Lisa. She really was very professional on the phone and in person. I had the opportunity to leave my room and come and talk with her. She took me on a tour of the hotel.

    4
    « Breakaway »

    Hotel is about 40min (15 miles) drive from the center of the city on a good day. The metro/station is about a mile away, but there is a shuttle bus leaving on the hour, if not there is a sidewalk & crossings. The metro takes you to all parts of town in about 25mins & is a cheaper way getting into town. The main line trains run to Baltimore/New York. The hotel itself was in a good state for its age & there was some repair work taking place, but this was kept to a minimum. Room was clean & fresh with fridge/microwave. There was a good amount space to move around. Several shops/takeaways around there area, some doing delivery. Breakfast was breakfast for America. Staff where friendly & plight.

  • 2
    « Bad Experience »

    This is not a good Best Western Hotel. They have a club that goes until 3 AM on Fridays and Saturdays. The location is not inviting. They do not have microwaves or refrigerators and when you ask to use the one in the breakfast room, they think you may steal the items they leave out.

    4
    « Hotel was very good »

    No fridge rooms was very clean and was in a good shopping place staff was friendly parking was good just that I needed a fridge. Breakfast was hot always on time and staff was helpful as well I would stay there again.

    4
    « Good place for the price »

    Clean, friendly staff, and great breakfast. Only observation is that they have very nice TVs but its an analog signal. Good location for my NASA training. Right near an Interstate highway but the noise was minimal.

    5
    « Hotel great.. area not as good. »

    Hotel was very nice, clean, well staffed, nice room. Breakfast was great, nice selection, food was good. Only problem is that it is not in a great area, and no restaurants nearby. You have to drive pretty far to find decent places to eat.

    3
    « Overview »

    Hotel is good, but some staff needs customer service training and courteous treatment of guests. Good value and comfortable rooms, but function has restricted sitting capacity. Guests lost items are not treated with due care.

    5
    « Great hotel »

    we stayed here before liked it so we will always use this hotel, From the time we checked in till we left we had a good stay, The rooms were nice bathroom was a little small breakfast was great food was hot and plentiful good selection of Danishes and biscuits. All the staff was nice We will be back soon

    1
    « Stay Somewhere Else »

    The rooms and accessories are outdated and poor quality. The staff is rude and unhelpful. I had to move to a new room right in the middle of a 3 night stay because water was coming through the ceiling and was moved to a less desirable room by very indifferent and rude staff. They did not even apologize for the inconvenience. The music from the club downstairs was really loud and pulsating all the way up to the 4th floor. If you have any options at all, stay somewhere else. This place is a dump!

    5
    « Excellent »

    We didn't plan any of our stays on this trip, but ended up picking Best Western twice. Both times we were very satisfied with the quality of every aspect of our stay. Best Western will continue to be a choice for us on future trips.

 

Getting to the hotel ...

All directions
·From: Interstate 95. Take Exit 20A, Annapolis Road and follow the overhead sign to Princess Garden Parkway. Turn right onto Princess Garden Parkway and you will find the BEST WESTERN Capital Beltway on the left. ·From: All Directions. Easy access from Baltimore Washington Parkway, Interstate 495 and Route 50 to BEST WESTERN Capital Beltway.