BEST WESTERN Premier Eden Resort & Suites,  Lancaster

4.5/5  - based on 4282 guest reviews.
222 Eden Road, 17601-4216, Lancaster, United States - See map
+1 717 569 6444 +1 717 569 4208

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1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • Restaurant
    Restaurant
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Welcome to Amish country, where Dutch Wonderland and "the simple life" are truly unique experiences. Lancaster, PA hotels are not created equal and you deserve a truly incredible vacation. Other hotels in Lancaster, PA try to keep up, but we've set the bar high. The location of our Lancaster hotel is unbeatable. We're centrally located with easy access to many of central Pennsylvania's great attractions. However, you don't have to go far for a great experience. On-site dining features two restaurants and a lounge. Our award-winning Champagne Sunday Brunch can't be missed. You don't need to wait until the weekend to get spoiled at this Lancaster hotel. Enjoy a daily hot breakfast buffet of freshly made waffles, eggs, pastries, yogurt, cereals, chilled juice and 100% Arabica coffee for a fee. We boast 300 unique and diverse guest rooms, including 149 two-room suites ranging in size from 550 - 1,300 square feet. Take advantage of the facilities at this Lancaster hotel, like the indoor/outdoor heated pools, recreation area, and Kidz Water Zone. When it's time to explore, don't miss out on Hershey® Park or shopping at the outlet malls. Rockvale Outlets and Tanger Outlets are the place to score great deals. Check out the local Amish attractions like the village, schoolhouse, farmers markets and road stands. Even if you're staying at this spacious Lancaster hotel on business, you deserve a little excitement. We regularly welcome employees of RR Donnelley, Manheim Auto Auction, Armstrong® and Lancaster General Hospital. This Lancaster hotel with great meeting facilities is the perfect place for a banquet. We're also a short drive from Pa Ren Faire, area sporting venues, Sight & Sound Theatres®, American Music Theater and Strasburg® Rail Road. Book a luxury room at the BEST WESTERN PREMIER Eden Resort!

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Room 1

Guest reviews


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based on 4296 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
3283
Verygood
 
713
Medium
 
178
Poor
 
87
Horrible
 
35
Business Business 413
Couples Couples 927
Family Family 2248
Friends getaway Friends getaway 346
Solo travel Solo travel 80
Cleanliness
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Rooms
Service
Sleep Quality
Value
BEST WESTERN Premier Eden Resort & Suites,Lancaster
  • 5
    « Great place for family getaway »

    Close to Hershey and many other fun family activities. Indoor swimming pool is great for the kids during the cold weather months. Staff very friendly. Suites are excellent for families especially with 2nd bedroom with bunk beds and separate tv for kids. The suites also have microwave, mini fridge, and sink which allows for not having to eat out at every meal. We spent Thanksgiving weekend at Eden Resort and had a great time.

    5
    « Eden Resort and Suites an A+ »

    This is my second year staying at Best Western Eden Resort and Suites. This hotel exceeds my expectations every time! Great customer service, the hotel is gorgeous, and the rates are reasonable. I would definitely recommend this hotel to family and friends.

    5
    « You really don't need to leave the Resort! »

    Upon arrival we were greeted with a smile and friendly staff. We were greeted and taken care of by Nick. What a great guy! Not only was he the nicest person who has ever checked me into a Hotel, but he went the extra mile to ensure that our Anniversary trip was a memorable and comfortable one. We stayed in the One Bedroom Penthouse Villa. It was beautiful, clean and comfortable. It had a full kitchen and was stocked with anything you needed. We ordered room service and it was not only reasonable but fantastic! The food at the restaurants on site were also delicious and not over priced as some resorts are. There is really no need to leave this resort unless you want too! We will not stay anywhere else when visiting this area!

    5
    « Stay in Amish Country »

    Great place to stay is visiting Amish Country in Lancaster, Pa. wonder place for family they have condos to stay in and lots of pool fun for kids(summer). Resort is very clean and the staff is very helpful. Little pricey but well worth it.

    5
    « Amazing Experience »

    Our amazing experience started upon arrival as soon as we checked in. We were greeted by Abbey who truly provided us with excellent customer service by answering all of our questions politely and going above and beyond by making sure our experience in the hotel would be an unforgettable one. She didn't just hand us a key and sent us on our way she welcomed us with a smile and made us feel like family. The home away from home experience didn't stop there, the rooms are absolutely beautiful and fit comfortably our family of six. We also visited Arthur's Terrace the on-site restaurant, the food is good but it's the kind, funny, and welcoming staff that will motivate you to return. The hotel and location are fantastic. I will be returning next month to celebrate our wedding anniversary in one of their suites. Best Western great job!!!!

    5
    « Thanksgiven »

    A wonderful well located area hotel with lots of extra's, that make traveling a pleasure. The hotel offers a wonderful breakfast at a reasonable cost plus a evening pub to un wind after a long day. We have stayed at other locations in the area and are pleased to say that this one should be looked at!

    4
    « I loved the appearance of the entire resort, the staff was very friendly. The room was for the most part very clean. »

    I would definitely recommend this resort, there was so much to do even inside the hotel. The experience overall was wonderful, everything was accessible and for the most part close to the resort. I definitely plan to come back and stay longer, there is something fun for all ages.

    5
    « Enjoyable anniversary trip »

    It was a great place. Our accommodations were reasonably priced, two restaurants are on site, and the indoor pool and spa (picture) were very relaxing. It could serve as a stress-free, romance-renewing getaway for couples. The resort even has hallway posters that indicate quiet time begins at 10pm!

    2
    « Not What We Expected »

    We stayed at the Eden last weekend, 2 nights, Friday and Saturday. Check-in was smooth, and very pleasant. Loved the chocolates!! It had been a long Friday, and we were looking forward to a good night's sleep. Our room was fine...looked the same as it was a couple of years ago when we were there. We kept hearing speaking and clapping. I went over to open the curtain to find we were overlooking a ballroom with a hundred or more people there. They were right in front of our window at a raffle table for the event they were attending. We were on the first floor, so we were eye level with the guests at the event. It was crazy (and loud). So, we had no view and couldn't even open our curtains, and we had so much noise. For the second night, we returned to our room after dinner to hear rocking bass and singing, music, etc. Turns out, there is a wedding outside of our room tonight. We opened the curtain to find the bride and groom sharing their first dance, and then the party began. When I opened the curtain, a wedding guest actually waved at me. I just feel that this set-up of rooms, especially on the first floor, is ridiculous. First, for the event, why would they want strangers peeking into their meeting, wedding, or other party? Second, why should I have to keep my curtains closed and be subject to the noise late into the evening? We felt claustrophobic in the room. Third, I feel that this should have been disclosed to me when I checked in. I paid the same amount for this room as friends of ours who did not have this issue, and the rates were higher than any other hotel we have ever stayed in for a Lancaster getaway. A separate issue was the bathroom. When we went to take our first shower, we realized the tub was not clean. It looked like there was a drainage problem from the last guest, so there were black and brown one inch flakes all over the inside of the tub. It looked like the crud inside the drain that came up into the tub. It was near the end of our stay, so we just shut the shower curtain, and we listened to the wedding DJ for a few hours before falling to sleep and waiting to check out. I know this place has top ratings, so I am really surprised and disappointed about our experience. We will not be returning.

    5
    « Sunday Brunch service made our day »

    I won a gift of brunch for two and traveled to the Eden Resort with my wife today. We were starving, and were greeted with the question if we had reservations. I didn't know I needed them, but we were told there may be something available about 12:30. It was only about 10:30 and there was no way we could wait that long. I must have had terror in my eyes when my wife spoke up about how we traveled 40 minutes to get here. Shelby saw our disappointment immediately and sprung into action. Although the hall was very full she found us a place and took care to seat us. It was the best meal we have ever had! So many choices and wonderful foods. I could not even come close to trying all the different choices there were. Such a shame, now we will have to return and try all those other dishes we didn't have room for! Shelby, thank you for making our day!!! We can't wait to visit the Eden Resort again, with reservations, of course :)

  • 5
    « Fantastic experience all-around »

    Recently had the pleasure of spending a holiday weekend here with my wife and in-laws. There were 2 wedding parties checking-in when we arrived yet despite the noise and chaos, the staff treated us with the utmost respect and professionalism. The 2-bedroom suite we had for the first night was spacious and clean, beds comfortable. Fantastic deal for the price! The second night we were fortunate enough to get upgraded to the Gettysburg Suite and despite having traveled to 75 countries, I can honestly say that this suite ranks among the top 10 most memorable places I have ever stayed in. As a family, we were able to cook our own dinner after visiting the supermarket just a few blocks down the way and relax by our very own fireplace, talking and enjoying each other's company. That alone made the rushed trip out to Lancaster worth it. The icing on the cake was the brilliant breakfast buffet served at one of the in-house restaurants. Wonderful, delicious hot and cold spread with pretty much anything you could ask for and for those with even fancier needs: an a la carte menu to order from. A very special mention and thanks goes out to Kayla, Anita, Opal, and Ethan who helped us along the way and answered every question we had, including arranging for the room upgrade, a bed and breakfast issue we had (fault of the booking company, not theirs) and a billing mistake (a computer error as a result of the room upgrade). All of us couldn't be happier by our experiences out here at the Best Western Premier Eden Resort and most definitely will be back here once again, even if it is just for a weekend get-away. Much thanks to you all!

    5
    « Best stay ever »

    I cannot say enough about the wonderful experience we have had at the Eden resort and spa. The room is beautiful and clean. Everyone of the staff have been very friendly and accommodating. You simply ask and they make it their mission to make you feel welcome and taken care of. We ate at Arthur's two nights and the food was fantastic. The wait staff was great. If you have the opportunity to eat there ask for Eric or Beth you won't be sorry. Next I can not say enough about the Visage spa. They pick you up in a limo at no extra charge and take you to a restored Victorian mansion. From the time you walk in the spa the staff is friendly and you feel like royalty. If you can you should ask for Danielle as your massage therapist she is wonderful. We have had massages from the Belagio inLas Vegas to Charles Penzone in Ohio and it was by far the best massage I have ever had. If you do nothing else at your stay at the Eden, you must treat yourself to a massage or one of the other spa treatments they offer. You will be glad you did. I will not bother looking for any other hotel when we come back to Lancaster, I will simply dial the Eden and book our room along with a spa appointment at Visage.

    5
    « Wonderful weekend in the Amish country »

    We spent a weekend with our two children, spouses and five grandchildren in he Amish area of Pennsylvania We stayed at a Best Western 'Premier' hotel and it was a wonderful experience. This hotel seems to be a major location for wedding and large parties and meetings and on the hotel side the facilities, staff, service and food were five star. We travel extensive both within the US and very many countries around the world. We never expected this level of service in a Best Western and in a family location. All of us were still talking about the service days later. The reviews for this place are excellent and they deserve every one of them. If you are with kids a must stop is the Turkey Hill Experience where you actually make a pint of your own new flavor, and eat it as well as sample their other ice creams and beverages. Another great stop is the Landis Valley farm, a wonderful live experience of farm living. Nearby you can also go to a pretzel factory and take a ride in an Amish buggy. Overall a wonderful family experience for kids of all ages.

    4
    « Beautiful Hotel But No Sleep for Us »

    If you are not a light sleeper this is the place to stay in the Lancaster Area. This is one beautiful hotel. The rooms are nicely decorated, very comfortable, and clean. The amenities are great...large heated pools, nice restaurants and lounge what else could one ask for? SLEEP! After a day of activities and much time in the pool we were ready to sleep but little did we know that you could hear every single step in the hallway. And of course there were wedding parties staying there as well so...THUMP, THUMP ,THUMP until about 3am. If you can sleep through what sounds like someone in your room then you should definitely stay here...but I will not.

    5
    « Outstanding »

    We accessed the PA Dutch experience (bed and breakfast) for couples and were blown away by the facilities. The room was outstanding, restaurant food was great, service was second to none and the facilities and cleanliness of the hotel are better than hoped. Only negative is the location which is best found with GPS.

    5
    « Their Motto " We have it all , We do it all" What the failed to say is they are excellent at doing it ALL. »

    The Champagne Sunday Brunch is an amazing. You are greeted by two efficient , friendly greeter. The room is a sea of people enjoying the various wonderful prepared food. This brunch makes people excited to taste and experience this great eating experience. Our group was 15 people with various backgrounds and training of culinary desires. Each one of them (also looking around included all the other people ) successfully found and was greatly enjoying their food selections. The waiters are always there to clear the plates, refill or help out. I really, did try (with my eyes) to find all the foods and even just looking I got full. This is an amazing treat, I tip my hat to Eden Resort for a great Brunch

    5
    « A Great Hotel »

    I have stayed at the hotel a few times over the past few years. On more than one occasion I have had a room that opens up to the pool area. I enjoy that amenity. I have never had issues with noise when staying here.

    5
    « Awesome experience »

    We stayed in a villa for a weekend wedding. This is a beautiful resort, very comfortable & clean. So far the checkin and Garfield's restaurant staff have been very friendly. The food was very tasty. Top notch linens, facilities and in room amenities.

    4
    « Our favorite place to stay when we visit Lancaster each November. »

    This Hotel is always top notch. We visit the area each year in early November for our anniversary. We stay for several days so we always get a room with a full kitchen so we can eat in most nights. If I were to be picky I would have to say the chairs & sofa could be more comfortable but otherwise the accommodations are excellent. The pool & hot tub are always clean & a welcome amenity. It's location make it a great choice for those who wish to visit the surrounding area with it's Amish farms, shops & outlet stores. We will be coming back next year.

    2
    « Beautiful and Clean, but 2 sleepless nights »

    The service was polite, the room was clean, and check in was easy. Unfortunately the walks are paper thin and the loud drunk guests kept us up all night. When we booked we asked if there were any weddings during our stay and explained that we needed a relatively normal quiet room. We were transferred to the weekday working staff person on site who books weddings who reassured us that not only was there not wedding during our stay but that they also have a respectful quiet policy after 10 pm. Perfect, since we tuck in around then with our two respectful kids. Long story short, we arrive to a great room and a terrible night, and when reported, the staff graciously had security keep coming back up throughout that night whenever the party restarted, to the point where security stayed on rounds throughout the wee hours. To be fair, they tried to end it and they did offer a small refund of $25, but with a sensory sensitive kid and full disclosure and asking whether there were ANY events several weeks before and again a few weeks out I was deeply disappointed to find myself with the service desk to see what could be done before night 2 today to see not only a bride taking pix but not one, not two, but three weddings scheduled during our stay. We would have gladly booked somewhere else and said that before we decided to book when we called to confirm thighs in would not be the case. I am SURE no one planned three weddings a few weeks out with a full house of related hotel guests. Night 2 and we have unfortunately had to call already twice as we have had happy drunk and also somewhat peeved with each other drunk guests loudly disruptive. Again, we are not unreasonable people. Our biggest beef is the fact that we had another reservation elsewhere, and we purposely called and told the hotel even reservation lead that we only wanted to book if we would be loud-party-wedding-free during our stay. After the first night and then finding a bride in the Lobby taking pix and a reception starting on our second - a completely avoidable problem, especially when had originally disclosed our special needs situation and that we would understand and be happy to keep our current reservation. Why put us through that instead of just telling us that you had not one, not two but THREE wedding parties in house, not even Sunday, as a misunderstanding, but during out stay?Senseless and we are tired. Hopefully we will get some sleep tonight. To be fair, I must say the. Poor beleaguered staff, including Mike and his front desk reps did their best to be customer service friendly, but what could they really do? They had N comparable rooms available in a known quieter area to move us to. Also, if anyone in you our family is at all a lighter sleeper, you can even hear the alarm clocks go off I the rooms around you , and I a not super sensitive or of noise, if you are seriously hard of hearing, you may be just fine here. And the rooms are pretty, as are the facilities.

  • 5
    « Wanted a mini vacation »

    Wanted a few days to relax and enjoy ourselves. We decided to go to the Amish country of Lancaster. After reading the reviews decided to go to BW premier Eden Resort.. It was a good choice. Two things that are top priority is safety and cleanliness this hotel met my standards, even the remote was designed for cleanliness..the hotel felt very safe, the staff was very pleasant and went out of their way to be helpful... The only thing I would recommend is if you are noise sensitive ask for room away from banquet, conference rooms our room 272, overlooked one of the rooms and the entertainment music was very loud.. did not create a big problem for us but it might for others also if you open the curtains the people who are in there can see you... I would recommend this hotel..

    4
    « Weekend getaway »

    If you're going to Lancaster, this is the place to stay! Excellent customer service, room service, and the hotel is clean clean clean!!! I am very picky when it comes to hotels and this one made me feel right at home. Love it, will be returning again. A+ :)

    5
    « Top Quality »

    Everything you want in a luxury Hotel! From fine dining to a sports bar / restaurant, to Exercise room and indoor and out door pools and Jacuzzi, and even a putting green! The staff is very helpful and polite. The grounds are impeccably maintained!

    5
    « BW Stay »

    Enjoyed my visit, staff very helpful and very friendly. Nice amenities as well. Stayed here on business but would absolutely bring my family to stay here. It is centrally located to many of the local attractions so a definite plus. The GM and staff do a great job making you feel welcome.

    5
    « Wonderful experience »

    I would recommend this hotel to anyone. Beautiful decor, comfortable beds with optional selection of pillows. Cleanliness exceptional. The breakfast buffet was awesome, very good selection of food items. My grandson loved the outside activities which included Noah's Ark play area and golf. Water Park was not available ,seasonal.

    5
    « 42ND WEDDING ANNIVERSARY STAY »

    We have stayed at the Eden may times over the past few years and have always had EXCELLENT Accommodations. All of the Eden's personnel have always been courteous, pleasant, helpful and professional. The quality in the restaurants is very good and reasonably priced. We especially enjoy the Sunday Champagne Brunch, under the direction of Executive Chef Don Tripple and celebrate all of our special occasions going to the Sunday Brunch.

    5
    « Good place »

    We love Lancaster County PA, and visit at least once a month,each time we stay at a different place. Well I have to say this place is awesome, and this is where I will book often when we visit the area again. We stayed at the Villa,a two bedroom suite and it was amazing. The first floor had a living area, full kitchen with dishwasher,dining table to sit and enjoy a cooked meal. Also a washer and dryer which came in handy after using the inside pool! The second floor had two separate bedrooms with showers and also a bathroom on the first floor!! It was nice to have the feeling of being at home and to just relax after a day at the Farmers market. We stayed in the villa by the highway and there wasn't any noise. I could write more, but I'll do it after my next stay here at the Best Western Eden Premier!! Thank you for a wonderful stay! The Pinkerton's

    5
    « Loved Hotel »

    We visit Lancaster twice a year for shopping and usually stay along Lincoln Highway. We decided to try somewhere else close by and found this hotel. What a beautiful place. Nice rooms and they have everything you need right there. Price was comparable to other hotels in the area. I did have two complaints though. Water pressure in shower was low and we were initially given a first floor room next to the ballroom and there was a wedding reception going on. When we looked out of our window, there were people sitting right in front of it eating dinner and the music was so loud in the room. We complained and were given another room near the pool and then everything was great. We will definitely stay here again and request a room away from the ballroom.

    5
    « long day »

    This place was like a oasis, we had a long drive that included wrong turns and ended up in Manhattan, By the time we arrived in Lancaster area it was almost 11pm tired then some, the desk clerk was awesome, polite, very helpful, The room was beautiful, beds were very comfy, was able to look around resort the next morning, Great pool area, large function rooms, Again awesome large rooms, great restaurants, unfortunately they were booked the next night, but was given a couple for a future stay, . Will b going back!!

    3
    « Clean and cozy! Not so great for breakfast. »

    We stayed last October 22 for one night. We came late around 5:30 pm. The receptionist are very helpful and give us the first floor room 107. I never expected that the living area had an extra bed which I thought only a sofa bed. In one room there were 2 beds which is better for 4 people. The only thing that I don't like is the sheet which looks like so old or been used for a long period of time although they are wash but the color is yellowish and not white anymore. Breakfast time I though when I did the reservation I see there was a free breakfast but when I asked the receptionist it's not included in my reservation in some way it looks like misleading. So be very careful when you do online reservation. Anyway we just order a breakfast I order sunny side up which not cook very well. When I paid the bills not cheap either.

  • 2
    « Bit by a dog »

    I have stayed at this hotel with my family for many years and have always given it raving reviews. In our most recent stay a few months back, my wife was bit by a dog staying at the hotel while the guest was walking it. It created a large wound on her hip, This was on day one of our trip. Needless to say my wife needed medical attention, and we ended up speaking with the police and hotel management a good part of the first evening and the morning the next day. My wife is a trooper, and because we had friends and family coming to meet us the next day she didn't want to ruin their vacation so we stuck it out mostly hanging around the pool. Obviously this spoiled what would normally be a fun and relaxing time with the family. The reason for my poor review, is because apparently this dog had a bad history already at this hotel. It should not have been there. Also, if it would have bit my 9 year old, things would be much worse. lastly, after this ordeal (and after my many faithful visits to this hotel) they thought taking on night off my bill (we stayed 3 nights) was enough. This was insulting but my wife asked me not to make a big deal about it at the time, she was stressed out enough worrying about rabies (the owners could not readily show rabies paperwork for the dog!). If hotel management only knew how many other families I have introduced to this hotel because I liked it so much. We are just flat out disappointed.

    2
    « Soarly disappointed »

    When l go away for a weekend with the kids I Always look for the best deals that include breakfast and a indoor pool. When I booked this hotel I was lead to believe that breakfast was included in this place. When I go to check in I'm told oh NO you didn't get the package deal! Breakfast buffet will be an additional 11.50 PP ! And 8.50 under 12. That would add onto the expensive total of my stay . The hotel is pretty, rooms are nice , the pool is good if you have time to use it during there open hours. But seriously? Not worth it! Don't bother ! Plus if you come on a Friday night there is generally no parking because there is a reception going on! Drunk rude loud people everywhere. Quiet time is 10! Guess that doesn't apply to people from the reception . There are plenty of hotels in the area with indoor pools and include free breakfast for less money! They are clean and well staffed . I have stayed in many of them. So if your budget conscious DON'T stay at the best western premier Eden resort . It's not worth it.

    5
    « Fantastic Best Western »

    Had a great stay at this hotel. Room was beyond expectations. Hotel staff was very helpful, parking was convenient, room was very clean. Would stay here again on our next trip to this area. Restaurants were convenient

    5
    « Favorite getway Hotel !! »

    Wonderful Hotel , spotless , great service . love the villas Pros: Villas , 2 Pools , villas are delightful , they give you ropes as a villa guest , the kitchen and living room are very spacious, very good when you travel with small kids as you can make breakfast at the room and just save time to enjoy the pools . T Breakfast buffet is ok , what I like the most you can order your eggs any style at not extra cost . We as family travel to Eden once or twice at year Very relaxing time..

    5
    « Great get away weekend. »

    Villa was comfortable and well decorated. The Amenities were superior. The best stay I have had in years. Planning a trip back in a few months. Room service was fast and food was as hot as if it had just came out of the kitchen. Steak, chili, Rubens, burgers were flavorful and well worth the good price. Plenty of activities at the resort. Never left it til check out. Staff was awesome and friendly. Definitely a 5 stars from me.

    5
    « 4 nights in Lancaster for vacation. »

    My husband and I stayed here for 4 days to visit Lancaster and go to the Amish restaurants and to Hershey. The room was excellent, didn't have to rush to get out of the room for the maids to clean. They give you until 4:30 to get your room cleaned. We got a suite it was a very nice room. We live 4 hours away I realized when we stopped for lunch on our way home that I left my wallet in the room. We were only an hour from home. I called the hotel and told them where my wallet was and Christina took it to the lost and found and Jolie put it in the safe. I ask them if they could mail it to me and they said they would. I got it today Nov 1st and all my money credit cards and bank cards were all still in there. This hotel is amazing. They are very honest. I really appreciated Jolie and Christina for getting my wallet and Jolie mailing it to me. They are very honest people that work there. We will be staying at this hotel again next year. Thank you so much Jolie and Christina for all your help and honesty for getting my wallet back to me with everything still in it. I really appreciated it. I am very thankful there are still honest people in this world. This hotel and the people that work there are the best. Again thank you so much Christina and Jolie for your help and honesty it meant a lot to me. I really really appreciated going out of your way to send my wallet back with everything still in it. Thanks again. Your hotel and the honest people are the best.

    5
    « Best Place to stay in Lancaster!!!! »

    From the minute you walk in the door, you feel special! We were warmly greeted as we entered. We were in Lancaster to celebrate our 15th wedding anniversary (we had stayed here before on our 10th). We received a personalize greeting from one of the managers as well as chocolate covered pretzels with a note attached wishing us a Happy Anniversary. The staff was extremely accommodating to any wishes or needs that we needed. You could overhear the same tone with other guests. We stayed in one of the Villas (as we did the last time) and was not disappointed. King bed, fireplace, full kitchen. Very quiet. We were also offered robes as guest in the villas. These were great to wear to and from the indoor heated pool. Since our last visit, they have greatly upgraded the fitness room. We had breakfast in the restaurant and was not disappointed. Getting the breakfast buffet had plenty of options to choose from. We were very lucky to be staying thru Sunday as we took full advantage of their Sunday Brunch. I have never seen such a beautiful set up for a brunch. There were multiple stations to choose from. Again, the staff was pleasant and very helpful in guiding us thru our choices as the different stations. They had a lovely gentleman who was playing the piano that made the experience even more enjoyable. If we come back again for another anniversary, we will be staying here for sure. One quick tip, book early. I booked our rooms back in February for our October trip. They were totally booked when we arrived.

    5
    « Outstanding Experience »

    Second time we stayed at this motel, and exceeded our original stay. I can not find anything to complain about the staff, was friendly and accommodating, the hotel is beautiful and clean, the food is terrific !!! If you want the best in LANCASTER , take your next trip here!!

    5
    « The Perfect Stay! »

    This hotel was absolutely beautiful. We stayed in the basic, double queen sized room, but it made you feel like you were staying somewhere extravagant. The rooms were very clean and the staff were very accommodating. My mother and I went for a long weekend of shopping. The hotel is only about four miles from the outlets and Park City mall. We are already planning another trip for next year! A must when you're in Lancaster.

    5
    « Weekend getaway »

    This was a fabulous hotel! My husband and I love visiting Lancaster in the fall and this was hands down the best place we have ever stayed and will definitely return with the kids to enjoy all the outside activities offered.

  • 5
    « Great Weekend Escape! »

    This was my first visit to Lancaster in about 15 years. There have been many changes since my last visit, the area has been built up substantially. New hotels and chain restaurants have taken away from the old charm of the area but some of the. Re additions including the Best Western Eden resort have only added to the area. It is one of the nicest hotels I have visited in the Northeast. The design was beautifully thought out with an incredible event space, multiple restaurants, indoor and outdoor pool, basketball court, and a putting green. The rooms are impeccable, the service is excellent, and the facility is immaculate. I had a fantastic time there and look forward to visiting again. The lobby bar was fantastic and provided us with great way to end the night.

    5
    « Can't wait to go back. »

    My son and I have stayed here two years in a row and love coming back. We always use the outdoor and indoor pool. My son loves the outdoor pool- The indoor pool is never busy so if you want a little more space- that is the place. Tiny putting green for the kids which we both love. I love the location of this hotel to all the attraction. Super clean and great staff. Will be back next year.

    5
    « Coming to pick up our new puppy »

    What a beautiful hotel someone said they just underwent 50 million dollars and Renovations amazing grounds grateful amazing staff really nothing more I could ask for our room is clean new fresh perfect for a family of 4 in the king suite and next time I will bring my dog as it is dog friendly

    5
    « Best Place to stay in Lancaster »

    Ideal location and definitely the best in service and updated, clean rooms. This hotel is impeccable inside and out. Beautiful grounds and great amenities. Definitely my favorite when in the Lancaster area.

    5
    « Fine Resort »

    Booked the two bedroom premier suite. The suite was as beautiful as the photos posted on the Eden website. We especially enjoyed the walk in spacious shower in the master bedroom with two shower heads. There is a large rain shower above. Everything worked perfectly. The Tv's are LG and large. We loved our one night stay.

    5
    « Lancaster Getaway »

    Everything about this place is top notch. The rooms are modern, have everything you may want and are very clean. Every one we dealt with, the front desk, the waitress at Garfields, the bartenders, and the houskeeping staff were all very accomidating and friendly.

    5
    « Weekend Getaway »

    We have stayed at this hotel at least three times and it is consistent. Our stay was very good - the rooms are comfortable, clean, and well-stocked. We usually get a two-bedroom suite with the dividing bath/kitchenette. The hotel is extremely well-maintained. The indoor pool looks towards the lovely lights in the adjoining banquet room and it is quite a pleasant place to relax. The staff is always helpful and our breakfasts were great. This is our place to go whenever we are in Lancaster County as it it very-well situated for all attractions.

    5
    « Top Shelf! »

    For the area, this is the Best hotel around. A little pricey, but for all you get for the small increase in cost, WORTH every Penny! You won't regret staying here, and when you come back to the area, this is the best bang for the buck.

    5
    « Lost and Found! »

    While visiting Eden Inn & Suites for the AG's Minister School, I left behind a storage clipboard with a thumb drive that had important files on it. I first called the hotel and left a message to the lost and found but no one returned my call. About three days later I was able to speak to Jolie from lost and found who said nothing had been turned in from that room but that she would keep looking. Well, two days later, she called me and told me she had found it and mailed it back to my New Jersey address. Thank you Jolie for your outstanding customer service!

    5
    « Nice Resort to stay in Lancaster »

    Had a king suite, beautiful room, full kitchen (did not cook) but nice to have a full size refrigerator, full size stove and oven, full size microwave over the range and dishwasher. 2 sinks at the vanity. 42" tv, printer with paper and cables to connect to your laptop, and wired and wireless internet connections. Bedding was very comfortable. Did have a smoke issue with the fireplace, not gas they give you a duraflame log.

  • 5
    « A definite top quality Resort. »

    Stayed at the studio Villa. Nice size,great kitchen,bed was so comfortable with small outside seating. The Villas are close to the pool,children's water park,play ground,ping pong,outside Billards,picnic area etc. plenty to keep you busy. Room service was fantastic. HOT fresh cooked food at a decent price. Ate by the fireplace in our room. Garfields was friendly and has the best Chili I have ever tasted. Not really in the middle of Amish land but still close to major attractions.We plan on going back after the new year for another weekend get away.

    5
    « Worth staying here! »

    Wow! Got a room which was two bedrooms separated by the bathroom - a lot of space for our family. The pool and hot tub was great, and our infant loved the playground in back - they packed in a lot in that space! Will definitely be back, will definitely stay longer, and highly recommend this. Easy on and off Route 30, and Sheetz is next door for gas and for breakfast if you don't feel like paying hotel prices and want a coffee and pastry.

    5
    « If you can, get a villa »

    Spotless, comfortable & roomy. We got the king villa that has two rooms. The main room has a kitchenette, living room (with sleeper sofa), king bed & fireplace. The other sleep area is a bunk. That room also has a table & chairs. Just can't go wrong. Sleeps 6.

    5
    « Best hotel stay ever! »

    We went for a girls weekend. I will admit I thought twice about staying here I figured how nice could it be for a Best Western. After reading the reviews I decided to give it a try. I must say it was the cleanest room we have stayed in . For once we were not afraid to sleep In the beds everything was spotless. The room had everything you could think of from something as simple as q tips on down to an iron and ironing board. The food at the restaurant was great. The outdoor and indoor pools were great nice and clean. There was no trash anywhere. The whole hotel inside and out was nicely decorated. The employees work so hard there around the clock to keep it so nice. Every time I went out there was always an employee working somewhere. Every employee we saw was nothing but nice and friendly to us. You can tell there is some excellent management here we received emails when we were there asking us if we wanted to pre check in and delay checkout. We were so comfortable and like other people say we felt so at home. We will definitely be going back and highly recommend the Best Western Eden Resorts to everyone we know!

    5
    « Lovely Hotel »

    The Eden Resort is one of the most beautiful hotels I have stayed in. This was our 3rd visit and will continue to stay here when in the area. The front desk employees are always welcoming and attentive! Our room was a King standard and it was just beautiful!

    5
    « Great Place for Pets »

    Not only are the accommodations top-notch, the food yummy, and the surrounding grounds lovely; but this is also a fantastic place to bring your pets! I have two small dogs and I think they enjoyed the stay as much as I did. They had plenty of room to walk around in the room and on the grounds, and even had their own play area in the back. The staff was always friendly and always had a smile for both me and my dogs.

    5
    « Stayed With extended family for Holiday Visit »

    We stayed 4 nights at Eden resort 12/2015 while visiting the Lancaster area for a Holiday Trip. We have stayed here before and brought extended family with us for a total of two rooms. Our first night were in a regular room on one side of the hotel that was undergoing renovations. I asked the front desk the next morning if there were any other rooms available away from the noise and debris. We were given two upgraded rooms and meal vouchers for their restaurant Garfields. We had already purchased breakfast buffet vouchers for the stay. This hotel is now our first choice in the area, but it does tend to sell out during peak times. We have yet to catch their Sunday Brunch which is the talk of the town as we speak to residents in the area.

    5
    « One of Our Best Experiences »

    Our first stay at Best Western Premier Eden Resort and Suites. Our room was the best we have stayed in; from furnishings, fireplace, additional bunk beds - accommodations. We really enjoyed our stay and will definitely be back again.

    5
    « Short but sweet »

    Stayed here while a few friends and myself went to Jason's wood for some Halloween fun. The room was amazing, 3 queen beds. Nice bathroom & mini bar. Tv & sitting area. Would deff come back to stay a weekend to relax.

    5
    « Our 29th Wedding Anniversary!!!!!! »

    I would like to recognize and commend Ethan from the front desk staff at the BestWestern Eden's Resort in Lancaster, Pa. for his empathy and concern for making sure the customer is extremely satisfied! The Best Western Eden's Resort is fabulous!! All the staff was so polite and helpful. I strongly recommend couples try one of the Villas or the Penthouse suite. Even if your not celebrating your anniversary, the quaint room that includes a fire place and or a jacuzzi, or walk in shower, and the gorgeous surroundings with seasonal flowers ?? will help you rekindle the love you have for your mate. Had a wonderful time and will be visiting again very soon. One of the views from our room

  • 5
    « Aweseome »

    Awesome experience! Friendly staff, beautiful accommodations, food was delicious. Have stayed there before and would definitely return again. Right downtown Lancaster, close to the sites and sounds of the Amish.

    5
    « Bouvier Nationals brought us »

    Checked this hotel on line, checked reviews, booked it. We had problems getting out of Seattle, but finally made it here to Lancaster - all be it a day late. The staff is wonderful, the rooms beatific and clean. The grounds are beautiful. We have eaten both in Garfield's and used room service- all very good. We still have days left in our stay, and I am sure we will throughly enjoy them.

    4
    « Fine hotel »

    I have stayed at this resort several times and have never been disappointed. The rooms are clean with modern furnishings, customer service is excellent. Unfortunately most of the workout machines in the fitness were non functioning. This is the reason I did not give an excellent in rating this hotel.

    5
    « Excellent »

    My family and i stayed here overnight! Express check in and out! I requested for a crib when I checked in, and it was delivered to our room before we even finished checking our room! Staff were friendly too! I would definitely recommend this hotel to my friends!

    5
    « Great Family Resort »

    I've stayed at Eden resort at least four times. My family loves the activities the resort offers to all of us. The kids can swim and play at the outdoor pool and spray park while we enjoy food and drinks served poolside. The rooms are clean and fairly spacious. This will continue to be a vacation destination for us.

    5
    « Great getaway even for a local. »

    Eden is close to home but was a great get away for my husband and me. The staff was incredibly helpful and polite. The room was comfortable and had little details to make it a great stay. Plan on visiting again. Great value and wonderful place to stay.

    5
    « Excellent »

    Visited this hotel in the past. Always amazing. Fantastic staff that delivers exceptional customers service. Sleeping room is very clean, modern, calming colors and just perfect. Property is huge and very well kept.

    4
    « Nice resort in the middle of Lancaster County »

    Recently stayed one night while visiting Lancaster county. We received a room upgrade, from a king suite to a two floor townhouse. We all took advantage of the Champagne Sunday brunch. Overall a very nice hotel. The pool area is very nice, as is the lobby area and on site restaurants. There was a wedding in process when we arrived, which can cause problems, but were a non factor. Room tip: rooms facing the route 30 highway can be very noisy, book a room that does not face this freeway.

    1
    « Wedding »

    They gave me a room on the 3rd floor. Checked in w a 2 year old and a 5 year old. Window was facing the foyer, what I didn't know was they hold weddings there all weekend long. Friday music was loud. Babies didn't fall asleep till after 9 pm. Called front desk. Can't move me no avail rooms. Sat same, Sunday was even louder! Couldn't wait to get out of there. Crowed, noise,kids running all around. Drunks everywhere. Never stay there again Couldn't find a parking space all weekend. Parked in the restaurant parking lot. It was a mad house! Took a video of the room but couldn't post it

    5
    « First Class »

    This hotel has it all. Really nice, clean, comfortable, really quiet, plenty of room, modern decor, granite counter tops, back lit bath mirror, etc. Recommended! A variety of room and suite configurations to select from.

  • 5
    « Excellent Stay »

    Stayed overnight to see Samson at Sight & Sounds as well as experience a little of Lancaster. The reception was great and the staff was helpful throughout our stay. We ran in to a little problem and they were able to solve it. The room was amazing. Beautiful decor and plenty of different type of outlets (usb, electrical, etc) as well as several different connections for media. I'm a gadget guy so this was just perfect. If and when I come back to the area I will be looking to stay here again.

    5
    « Really nice place to stay »

    Love everything about the Eden Resort. We were very disappointed in the service at the Sunday Brunch. Have stayed and enjoyed the Brunch many times. This visit we had family come from out of town for just the Brunch and we were all very disappointed. Service was horrible. My niece had to go to the Hostess Station to get our server to come to the table!!

    4
    « Very nice. »

    We had a wonderful time here. The restaurants were great. Hotel was very clean. We stayed in a suite. No complaints. We will definitely return to this hotel in the future. Staff was also very helpful.

    4
    « Keep Up the Good Work »

    whenever I'm in a 25-30 mile radius in Lancaster, PA I would always choose to stay the Eden Resort because of the value for my money, the premier standards it keeps and the overall high quality of service of its staff and the property. highly recommend this hotel

    5
    « Best place to stay in Lancaster, Pa. »

    We always stay here when in Lancaster...Beautiful hotel, very good food and drink, very nice rooms, great pools and recreation areas, great fitness center. Close to shopping and outlets. We try to come to Lancaster at least 2 times yearly.

    5
    « Fall Weekend in Lancaster. »

    Totally surprised - in a good way. Being a chain resort I expected typical accommodations. Far from it. My room was a king room. Large. Very comfortable. The one drawback was it was located ground level with access to the pool area from the sliders. The entire weekend I had to keep the curtains closed as guests had placed the lounge chairs directly in front of my doors. Even if I wanted to get out, the loungers were blocking the door. The buffet at Arthur's Terrace was very good. Typical but good. Surprised they did not include Belgian waffles, which is pretty much standard. Staff was first rate. I look forward to staying here again - but definitely not in the same room location.

    4
    « Excellent! (except for the drunk wedding parties) »

    We absolutely love this resort and have stayed there a number of times. Unfortunately, the biggest drawback isn't even the resort's fault. They have great facilities for holding wedding rehearsal dinners/receptions. What this means however (and I'm sure I was guilty of this too when I got married) is that you have drunk members of the wedding party being VERY LOUD as they traverse up and down the halls to their rooms well into the night. It happened all three nights of our stay and it seems to have become a fairly consistent problem whenever we stay there. It wasn't really a problem before we had kids but now, it's a bit of a pain. I expect the occasional loud guest, it comes with the territory and the hotel places signs in the hallways asking guests to observe quiet time after 10pm (I observed one guy in a tux running down the hall with one of them!). I'm not sure how the Eden Resort could better address this but it will play a part in our deciding whether to stay there or not in the future which is a shame because the hotel & staff couldn't be better. The resort is great but at least on Friday, Saturday & Sunday stays- buyer beware.

    5
    « Great Suites »

    The suites are really nicely appointed. This is a great pet friendly option that does not stick you in the back of the resort. We loved the suite. The hallways were a bit stinky with smokers smell ugg. Overall we would definitely stay here again.

    5
    « Wonderful place »

    Booked a last minute reservation for a weekend gateway. Service and staff pleasant. Room was absolutely beautiful and clean. Updated gadgets in room. Restaurant easily accessible from hotel. Can't wait to book another stay!

    5
    « Eden the Best "Best Western" »

    Need a real break then you need to find time for a stay at the Eden Best Western Resort it is a fantastic place indoor pools out door pool two restaurant's two bars fire place in the lobby located in the center of it all.

  • 5
    « Very Nice! »

    Room beautifully appointed - Plenty of outlets for charging phones, etc. Plenty of comfortable seating. TV did not work in my room, and in-room coffee comes out very weak, but overall experience was still very nice. Take-out coffee available in dining room, so I'll use that next time

    5
    « Pure Paradise Week »

    My Husband & I were down for our Anniversary. Where to begin Greg the doorman always courteous & helpful. Mike front desk when checking in was very polite. Asked if we needed anything while checking in. Sunday Brunch (fabulous) Blair seated us & wished us a Happy Anniversary. Paula our server never forgets us. She always remembers our names & where we are from. Paula is always outstanding. The Chefs Marcus(crab cakes) & Zach(Steak & Ribs). All the food was superb!! Norma (housekeeper) always there to make sure we had everything in our Villa. Eric in Arthurs Terrance was very prompt on getting our drinks for breakfast. Jamie (manager) & Jeanette (supervisor) both made sure we had everything we needed. Opal (front desk) remembered us also asked if we needed anything to let her know. Nickolas (front desk) was very nice asked how we were enjoying our stay. Once again the Eden out did there selves. All of you deserve a gold star!!!! See you all next year. Dave & Sandy:) Thank you for making our stay enjoyable!!!

    3
    « Overrated »

    The room was very nice (double queen) but I'm so glad we only paid about $160 for it. It wouldn't have been worth more than that. The bed gave me such a sore back, and I rarely have this problem in hotels. The food at Garfield's was mediocre - the filet mignon was perfect, but everything else was nothing special. Poor wine selection. The pool was much more crowded that I would have liked, and the water wasn't warm enough. Gym equipment looked good, stocked with several (a lot more than 2) True brand machines. Our kids loved looking out over the wedding that was going on in the inner courtyard. Provided a whole evening of entertainment. Microwave and fridge worked well. If the rooms were always in the 160 price range, I would probably give 4 stars, but usually they are much more expensive - and they simply aren't worth that. The food options were so poor that we loaded up at the grocery store down the street the first night, and this made our stay much more enjoyable. We were really just in the area for Dutch Wonderland anyway. We were supposed to have express checkout with a receipt under the door bc we had prepaid, but that didn't happen.

    4
    « Great Stay BUT... »

    This was a 3 night getaway for my husband and myself. We had a Suite on the first floor. It was beautiful and clean and we had a great stay BUT the reason why I am not giving it 5 stars is because there was a sewer smell coming from the drains, especially after a shower. We had to cover the drain with a towel to keep the smell out. There were lots of little gnats flying around all over the unit. We actually drove to a nearby Home Depot to purchase liquid fruit-fly traps to try to catch the gnats. We felt as if they had known about this problem because when we arrived the drain pulls were up forcing the drain hole to be covered in the double sink. I would have loved to have given them 5 stars but due to the gnats being a nuisance I had to give it 4 stars. BTW the restaurants were great and prices were reasonable at Garfield's. All in all, I would definitely love to give this beautiful Best Western Premier Eden Resort & Suites another try in the future.

    5
    « Another wonderful visit to this terrific hotel!! »

    From the moment you check in to the day of departure the staff at this property could not be more accommodating!! Upon check in we were given a complimentary bag of delicious Wilbur Chocolate buds. Our suite was immaculate and we decided to have dinner at one of the hotels restaurants Garfields. The food was very good and I would recommend the soup and salad bar. Our server Yasua could not have been more helpful!! We had the prime rib buffet the next evening at the hotel which was superb!! We had unfortunately left an item behind and thanks to Jolie who works at the hotel she located the item and it was shipped home. A big thank you to the entire staff for making our stay so enjoyable and we will be returning soon!! We would not consider staying anywhere else!!

    5
    « A hidden treasure »

    This hotel/resort had everything we needed to make our wedding anniversary special. Great staff, good food, good location and a beautiful, spacious and comfortable villa. I look forward to my next stay.

    5
    « Birthday getaway »

    This is an excellent hotel. We loved every part of our stay. We were here in March and again in Sept of 2016. Both visits were the best we had at any hotel and we do travel several times a year. We will stay here again.

    5
    « Great place! Highly recommend!!! »

    Went away for the weekend to celebrate his birthday and we decided on Lancaster, PA, so we could do some sightseeing, antique shopping, etc. I have not been to the area since my brother and sister went to nearby colleges almost 20 years ago so when I asked around for hotel recommendations, the Eden Resort/Best Western was suggested. I looked at pictures online and read other reviews and was comfortable booking with them. The reservation process was quick. I was able to book a king suite using my AAA discount. The price did go up a little bit for Saturday however that is normal for many hotels. They also have a 48-hour cancellation policy versus a 24-hour policy, however, we had no intentions of canceling so this was not an issue. When arriving we were pleasantly surprised by the overall appearance of the hotel, both outside and inside. The bellhop at the entrance was very friendly as were front desk staff. The check-in process was very quick and because the purpose of our stay was leisure due to his birthday, they all acknowledged it by wishing him a "Happy Birthday". I also had called a day ahead and asked if there was anything they could do or provide, and for no charge they had balloons and a small package of chocolate covered pretzels waiting in our room. They also have other things for a small fee that can be purchased, such as chocolate covered strawberries, however that would need advance notice. Regardless, the balloons and pretzels (with a card from the hotel attached) was a nice birthday acknowledgment to start off the weekend). We were also pleased with the room itself, which was located on the first floor and had sliders that led to a patio overlooking the pool. When you walk in the room itself, there is a little sitting area with a couch (that I believe pulled out to a bed) and a desk with a wireless printer. There is a little hallway area that has the countertop with the sink, hair dryer, and refrigerator. The toilet and shower are behind a door within that area. Behind another door is the bedroom itself with a king-sized bed and the sliders to the patio that I mentioned before. The room itself and hotel in general were very modern, clean, and impressive for reasonable rates. Parking is free and although they do not offer a continental breakfast at no charge, they do have a restaurant in the hotel with a variety of breakfast options. We also visited the lounge/bar area where the staff was very friendly as well. Overall and despite not so great weather, we had a wonderful time and thoroughly enjoyed our stay at the Eden Resort. We look forward to staying there again!!

    4
    « Weekend trip »

    Stayed down the end near Garfields restaurant next to the Sheetz. It's a long way to the other side of the building for the indoor pool which is one of the reasons we stayed there but it was also nice and quiet. Very convenient being right next to the Sheetz convenience store open 24 hours. Very clean rooms, beautiful hotel. Weddings going on while we were there which was cool. Indoor pool was nice. Lots of families there with the kids. Definitely would stay here again. Would have liked a cheaper breakfast option for kids. There was a champagne breakfast but a little pricey. Continental somewhere maybe?

    3
    « Vacationing in the Area »

    This hotel was the higher end of the price scale. My husband and I are celebrating our anniversary. We were placed in a room that opened to the pool area. We had no kids in our party so it was a bit nosie. The room was worn. It was in need of new carpet. We have stayed at other hotels that were much nicer for the price of our rooms. Staff was friendly and rooms were clean. That was a plus. I probably would look other places before booking this hotel again.

  • 5
    « The BEST »

    My family and I have been coming here for years! The staff is incredible everytime we go. The rooms are extremely clean. I have never had a problem in all of the years I have been coming here. Anita from the front has always been great to my family and I. And my daughter will always remember the concier man when you first walk in as the Snowman from the blizzard when we stayed earlier this year. We will be back in the next couple weeks to stay. As always thank you for such a great experience!

    5
    « Holiday »

    Wonderful place to stay we had a suite which was so clean and comfortable bathroom had big fluffy white towels changed daily ,small kitchenette with micro/coffee maker a nice living area to relax in plenty wardrobe space/safe/ironing board can't find a fault,there's a bar and restaurant there's an Outback across the road easy accessible to all the sites and tours.

    5
    « We stayed here for a long weekend for my birthday, Just a little get away. »

    This place was really nice, The restaurant was very good with a wonderful dinner buffet, Service was great.We also had our breakfast there. I would certainly go back because its a great location and many sites close by to visit. Next time we will take the grandkids, they would love it.

    5
    « Lancaster Eden Resort »

    We always enjoy staying at the Eden Resort. We especially like the outdoor pool and made it a point to get down there before it closed for the season. We like the convenience of having two restaurant choices on the property.

    5
    « Exceeded expectations »

    When a major snow storm forced us to miss our family trip to Puerto Rico we had to scramble for a new family vacation spot. We didn't know what to expect (after all Lancaster, Pa is a far cry from Puerto Rico) but my kids insist that this was one of their best vacations. It might seem counterintuitive to visit Lancaster in the winter but we got a beautiful 2 bedroom suite for next to nothing. It would've most certainly have exceeded our price range in regular season. Our room was very large. With a beautiful full kitchen, fireplace, washer and dryer (which I used for our wet pool stuff). The 2 bathrooms were also extremely large and beautiful and I liked that the 2nd bathroom had an entrance from the main area AND from the second bedroom so you didn't need to disturb anyone who was sleeping in order to use the bathroom. Built in automatic night lights was a really cool feature that I have never seen before and thought it was great for my young kids. We did discover some food and toys under the living room couch but I've come to realize that can be expected. My kids loved the large indoor pool, and while their outdoor facilities are outstanding we didn't feel like we were lacking. When traveling with my kids I appreciate a free breakfast but as I said, the suite was so roomy that it wasn't a big deal to have cereal in our room. Highly recommend.

    5
    « Mr. And Mrs. Zimmerman »

    Wow. What a beautful Room and the location was perfect. We were close to the pool, golf tee and ice & vending machines. The room was spacious, well thought out design wise and had everything we could ask for. Fireplace, large bathroom with door between shower and sink area with a comfortable king size bed and an extra room with bunkbeds,just right for kids. Would love to have this room again when we are back in the area.

    5
    « Treated Very Well The 2nd Time Around »

    I wrote a review last year how my husband and I stayed at this property. We normally don't stay at Best Westerns, but the reviews were convincing amd we didn't realize what chain it was until after we booked. Well the property exceeded our expectations. It was great until our last breakfast where we couldn't eat in the main dining room and buffet because of a photo shoot. We and a few other guest slighted. Well the General Manager saw my review and asked us to come back again. Well I was impressed that he said to give him a call, so I did both. We went back to the hotel/resort and we were very pleased. They even comp us breakfast and left us delicious chocolate covered strawberries for us (it was our anniversary. The pool area was clean and relaxing, you can even order food delivered at the pool. The grounds are nice. I took note how the staff were nice and busy keeping the facilities nice and clean. Even the staff cleaning the elevators were friendly and not obtrusive, the same with the staff in the dinning room. I would recommend this property to anyone. We will probably return in the future.

    5
    « Eden Resort »

    We have stayed at this resort many times. Best place to stay in Lancaster. Outdoor pool is amazing, indoor pool and jacuzzi is awesome also. The staff is great, the rooms are clean and the food is great.

    5
    « Sunday Brunch »

    Last Sunday enjoyed the Sunday brunch in the Courtyard, It was outstanding for the reasonable cost. With over a 140 dishes to select from there is something for anyone's taste. With all you can eat one should never walk away hungry. This should a an absolute must do for a Sunday meal.

    5
    « Absolutely Perfect »

    I cannot say enough about the staff or hotel accommodations. I only wish I could have stayed longer. The two bedroom suite was perfect for husband and myself, along with my elderly parents. We stayed the night before my niece's Wedding and it was so wonderful to relax before the ceremony the next day which started at 10:00 a.m.

  • 5
    « September vacation »

    First time staying at this resort for a vacation in Lancaster,PA. My husband & I stayed at the resort for a week. Our room was great- king deluxe. Very clean & spacious Good food at both Arthur's & Garfield's at resort. Outdoor pool was enjoyable and clean. Nice choice of outdoor seating around pool. Front desk always very helpful to assist with questions and directions to places to visit. Would love to return for another vacation stay.

    5
    « Amazing Stay, nothing to criticize, can't wait to go back! »

    The entire stay at the Best Western Premier was fantastic from check in until check out and beyond. The facilities are fantastic and very child friendly including ices and ice cream by the pool. The rooms are clean and spacious and the customer service was top notch. Even after we left and called about an item left behind the staff was helpful and responsive. We look forward to staying here again.

    5
    « Great experience »

    We stayed at the Best Western Eden Resorts and Suites and really enjoyed our stay. The staff was fabulous, the room was beautiful and clean, the pools and amenities were fantastic and the bed - oh the bed - was a dream! I haven't slept that well in a long time!

    4
    « ASK FOR A QUIET VILLA AWAY FROM ROAD NOISE »

    We booked our stay here at Eden Resort, Lancaster, 12 months ago & when we arrived at 3pm we asked to not be near Highway 30 as another tripadvisor had warned us about the noise problem. We were told that there is not a problem with noise in any of their Villa's and we were given keys to our one bedroom Villa, which was on the ground floor of a block of 8 Villa's, Room No 538, right next door to Highway 30, which has truck traffic 24 hours a day. This Villa had a walk in shower, washing machine & dryer & modern kitchen with a very nice lay-out. The first thing we noticed was the loud traffic noise inside the Villa in the daytime with the front door shut, even though both windows had acoustic treatment. This was not good for a good nights sleep. We decided to go back to the check-in at the Hotel and ask for another room. We were given Room No 548, which was an older Studio & further away from Highway 30. Reception said that if noise continued to be a problem in this Unit, they could lend us a ?White Noise' machine. This room was nice and quiet, so we did not require the ?White Noise' machine. The shower was over the bath in Room No 548 & there was a large dishwasher, large two door refrigerator, large 4 element electric stove & Oven, crockery & cutlery, but didn't have a washing machine & dryer. If we ever came to this area again, we would choose a Hotel on Route 340 near Smoketown or Bird In Hand in the centre of the farming community as Eden is just a large commercial business centre. We chose not to pay extra to eat breakfast at the Hotel, but used the large ?Giant Supermarket' for groceries. Eden Resort is a huge complex and attracts bus loads of tourists. The management do a great job in keeping the gardens neat & tidy & staff were friendly.

    5
    « thats right Five stars and well earned »

    From the minute you step in the door, Clean, beautiful and comfortable. every where you go and I mean every where, is clean and bright and so is the staff, genuinely friendly and professional. The onsite amenities are great plenty to do to keep you occupied. I had the pleasure of enjoying the absolute best buffet dinner and breakfast I have ever had and the staff at Arthurs Terrace, Kelsey, Dee, Eric are the best. Service with a genuine smile.

    2
    « Under Construction At All Hours Of The Day And Night »

    I stayed at the Eden resort for a business trip with two of my colleagues. Upon checking us in, the girl at the desk proceeded to give us rooms on different floors and in no way close to each other even though we had all arrived together and requested to be in the same vicinity. She was not very apologetic nor did she give a reason for why she couldn't accommodate us. While my colleagues had rooms on the second floor, I had a room on the first floor with a stunning view into the construction mess that was the indoor pool. While I understand renovations occur to ultimately give the guest a better experience, my experience was anything but pleasant after the work crew started pounding and cutting tile with a loud tile saw at 6am! I also couldn't fall asleep until 1am the following night because the crew was still working at midnight! Most first floor rooms are positioned around the indoor pool with doors leading out to the area from your own room. One afternoon the work crew was pounding directly outside my door. Morning, noon or night, you will not get any sort of respite that you'd expect from your hotel stay right now at the Eden. You'd think with some respect for their guests they would limit work hours to times of the day when most people wouldn't be affected by it. Despite the pool renovation, room and food were average.

    5
    « Great hotel for families with children »

    Amazing bedding, they provided a bassinet for our baby, offered 3 different types of pillows to make sure we have the best sleep Breakfast was amazing. Best breakfast in town Staff are super friendly Playing area outside. Oh boy. I now want this in every hotel I might visit later. My kid had tons of fun with all the games Highly recommended. Loved it at all levels

    5
    « ONCE AGAIN FABULOUS STAY ADULT WING! »

    Can't say enough about Eden Resort. We never get tired of going there. This time we stayed in the Adults Only section of the hotel. You need your room key to use the elevator to go to your room. Fabulous room overlooking outside courtyard. Ultra new, ultra clean, lounging couch extremely comfortable because it does not turn into a bed! All staff at this resort is very friendly. Nice to see smiling faces on everyone. Try the Encore Lounge and say hi to Kamal, Pete, Candy, and Deanna. They remembered the birth of a grandchild from our last visit. How special is that! Of course the drinks, food and friendly atmosphere is wonderful. Very relaxing. Lots to choose for breakfast at Arthurs restaurant. Dinner there is also special. Don't forget Garfield's. Pub menu and regular favorites. Potpie for me. Ribs for my husband. The salad bar and their famous chili cannot be beat for value. You can find their menus on line. You won't be sorry. Try it once and you will definitely return. Say hi to Christina at the front desk. She helped us to decide to try the Adult Section this time around. Thank you Christina!

    5
    « One night stay »

    My recent stay at this hotel was close to perfect. Located close to the highway, restaurants, and gas stations, it was quiet even with tons of kids and numerous weddings going on at the same time! Great pool, clean and the staff was the friendliest I have ever encountered at a hotel. Top notch all the way. My only complaint would be the food at Garfield's was not the best and needs improvement. Breakfast at Arthur's was great!

    5
    « Perfect Lancaster family resort »

    We stayed here with our two kids in a family suite and it was great! We had our own room with a balcony and were separated from the kids room by the bathroom. This place is a perfect hotel for all Lancaster day trips. Every activity was between 7 and 40 min away (Hershey was 40 min away). The breakfast buffet was great and there's a pool and playground for the kiddos. Highly recommend!

  • 5
    « Perfection! »

    My husband and I spent a glorious September weekend at the Eden Resort. Arrived Friday afternoon and left late Sunday morning. The two things I look at in a hotel, the hidden areas of the bathroom (sparkling clean in this case) and the faces of the employees. Every person that we encountered, from the front desk to the housekeeping staff, had a big smile for us and seemed genuinely happy to be there. We felt welcome and pampered from beginning to end. The room, common areas, restaurants, pool, gym even the parking lot area are spic and span clean. We stayed in a King Suite with Balcony, which overlooked the outdoor pool. The view is so beautiful and relaxing and we used the balcony countless times during our weekend, sipping coffee in the morning and wine in the evening. There are cozy robes available for your use, a VERY comfortable bed, and all of the toiletries, towels and pillows you could ever need. They think of everything from an umbrella, extra blankets in the closet, 3 alarm clocks, an iron, hairdryer, even q-tips. There is also a well stocked "Hospitality Center" with a microwave (I brought popcorn), refrigerator, coffee pot and everything you could possibly need from coffee, tea, sugar, cream, mugs, to-go cups, plates, silverware and bottled water. We enjoyed most of our meals at the resort, two at Arthur's and one at Garfield's. One of our nights was a package that included dinner and breakfast. It was SO worth it! Arthur's is definitely the superior restaurant of the two, but for a quick burger just steps from your room, Garfield's is great. Just like the service in the hotel, it is equally wonderful in the restaurants. Our total bill was $460 for the weekend which included about $100 worth of food. They always have specials and the rates for the regular rooms are less expensive. We really wanted a balcony suite, so we paid a little extra for it. I can't imagine what they could do to make it any better, but if they think of something, I'll be back to experience it!! I almost forgot about the chocolate, they give you a lovely package of chocolate upon arrival and it is delicious!

    5
    « Awesome! »

    Great rate, great reception, great Room! I called the hotel directly for a fantastic fall special rate that included a full breakfast. The young gentlemen that checked us in was very prompt, courteous, and helpful. Room was large. Very clean.

    4
    « Great hotel »

    This was just a 1 night stay for a conference. The staff was very good and both the meeting facilities and hotel rooms were fresh and clean. Both the restaurant and lunge were good, I would certainly consider staying here again.

    5
    « Wonderful Getaway »

    We absolutely loved the Eden Resort! We stayed in a 2 bedroom Premier Suite, the room had more than enough room for our family. The master bath shower was very refreshing and having the zoned hvac kept it from becoming overly steamy & sticky while getting ready...big help when trying for a good hair day lol. The parking was very comvient to our room, with a private entrance to the elevator. The grounds are very well kept. They have great outdoor activities baci, shuffle board, pool, basketball, playground and great pool with a splash pool.All the restaurants have great food and service. If you can make sure you stay for Sunday Brunch, wonderful..wonderful..wonderful!!! Our server Dee made it even better, she is a true asset to the resort. Thank you to all the staff for a really wonderful time. We will be back very soon! ??

    5
    « Absolutely Beautiful »

    I have been coming to the Eden Resorts and Suites for over 10 years. It has always been for business but I would love for my family to enjoy the experience. Absolutely beautiful. It is the perfect place to have a wedding or any other celebratory event.

    5
    « Terrific service on our bus trip »

    We were on a Christian bus trip to Lancaster to see the Sights and Sounds theater along with a number of things in the area including Gettysburg. We stayed, again, at the newly renovated Eden Inn and were so impressed by the kindness of the staff, food, rooms, etc. I left something behind and they offered to FedEx or UPS it back to me. Jolie was the woman I talked to and she was so accommodating and pleasant on the phone. We've stayed here about 4 or 5 times and would certainly stay here again!

    5
    « excellent accomodations »

    Stayed here several times but this time got a good deal on the Villas behind the hotel. The room had a bunk room with a TV and small table and chairs and the main room had a sitting area with a large screen TV with a real fireplace and an area with a printer and a small workspace. It also offered a small patio with two chairs and a table. The room was clean and decorated very nicely (as all the rooms are here). They offer horseshoes, small putting green, grill area, bocce ball, indoor/outdoor pool beautifully landscaped like a tropical area. I could go on. This place has it all. No need to leave as it has restaurants a bar and right next door is a Sheetz gas station with a convenience store. It is right next to a major highway but you'd never know it once you're inside. Our room was very quiet and there was no noise from traffic. Definitely a nice place to stay.

    5
    « Our favorite get awayplace!!!!!!! »

    This last stay was our 21st stay at the Eden Resort. We started coming to The Eden 4 years ago and each stay keeps getting better. The Eden really is a special place. It is so much more than just another hotel. When you are there you feel like you are at an island resort. The landscaping is so pretty. The outdoor pool is amazing. Because of our frequent stays we have gotten to know the staff very well. Nick Sikking and Ethan at the front desk are great! They always go above and beyond to welcome us and make us feel special. We enjoyed a delicious breakfast buffet at Arthur's Terrace. Just writing this review has me looking forward to our next stay.

    5
    « Really a great place to stay! »

    We were pleasantly surprised at how nice and well maintained this resort is. We booked two double queen bed rooms because we had a lot of family (10) - so 5 in each room, including teens. The rooms are very spacious. We didn't really use much of the amenities but others seemed to be enjoying both pools (there were a lot of families - so great for kids), and our teens used the basketball court. We called the front desk about 4 times for additional things we required (extra toiletries, towels, etc) - again because we had 5 people to a room. They were knocking at our door in five minutes with our items. The front desk was very helpful in answering questions about the area. They offered free ice cream to guests when we were there, which everyone loved. I would definitely recommend this hotel, especially for families.

    5
    « Loved it »

    Booked a simple room - king bed and non-smoking. When we got to our room, discovered we must have had an upgrade for some reason! A Villa - Full kitchen, sitting room with fireplace and tv, bedroom with tv and a huge shower in the bathroom. A very nice surprise!

  • 5
    « Great place »

    Great food- we had no expectations for hotel food. and were timid to try the restaurants, but we gambled and found it to have an amazing buffett- not typical hotel food...actually good and edible and the kids were free.... come on! The pool area was clean and the kids loved the splash area and playground. overall great deal

    5
    « Great Best Western Property »

    We really enjoyed the hotel and all of its amenities. If I had to pick one thing that I didn't like it would be traffic noise. Because hotel is located next to a highly traveled roadway you could here the traffic noises at night. Even though its a downer, overall we enjoyed our stay and would not hesitate to visit you again.

    5
    « Awsome Place!! »

    I went to PA for a few days on a family vacation. We stayed here because it has a lot to do for the kids. It has a pool and an out door playground that is open til 9:00 PM which is great. It also has 2 restraunts that we ate at and the food was delicious at both of them. It is a convient place to stay because it was only 30 minutes from Hershey Park which I went to and 15 minutes from Dutch Wonderland. I plan on taking another vacation next summer and plan on staying here again!!

    5
    « Best Stay... EVER »

    our stay at the Eden Resort in Lancaster was beyond wonderful... from the moment we arrived till we left... it was just one exceptional experience after the other... the hotel is large... yet surprising quiet... we had dinner at Garfield's and breakfast at Arthur's... the food was excellent and the selection was great... our room was large and very clean... the staff was very helpful and attentive... making eye contact and smiling... there were plenty of recreational choices... we would not hesitate to recommend the Eden Resort in Lancaster, PA...

    5
    « Navy friends yearly vacation »

    We have 3 couples that met while station in San Diego CA in 1988. We started taking vacations together once a year. This year we visited Lancaster Pa and stayed at the best western premier Eden resort. We travel a lot and I stayed at Marriott, Hilton, holiday inn & etc. The BW premier Eden resort is the most beautiful well maintain excellent service; I've ever stayed in. We seriously did not want to leave. The rooms were beautiful and very clean and spacious. The staff was very friendly, knowledgeable and willing to help. This was a unique experience I can't wait to do it again. We will defiantly be back and soon. My one friend said that he will now only look for BW premier resorts when he travels. I truly cannot imagine staying anywhere else. I love my weekend and BW premier Eden resort made it the best weekend ever! Thank you and thank your team!

    5
    « Top Quality Hotel »

    The Eden Resort well exceeded my expectations! Upon arriving I was surprised by the beautiful hotel lobby.I was immediately offered help from guest services. I arrived early but was told not to worry, there was a room available for me. I was then handed a map with directions to my room & a delicious bag of complimentary chocolates, (Yummm) My room was top notch & it overlooked the indoor pool. Even when families were swimming, they did not disturb me (I could barely hear anything). The room was clean & it was a nice size with 2 queens, a desk and a seating area. The resort had everything from a play area & sprinkler for my 3 yr old to a basketball court and pool table for my teenage boys. There were people cooking bbq outside in one of the complimentary grills. The price was great, given it was off-season. I've searched before & found it to be pretty expensive but I got a decent rate & it was well worth the money. I'm going to stay again & longer next time. I want to bring my sister & friend & their kids because I'm sure they will all love it.

    5
    « Loved our stay! Noise was bad! »

    We always love this hotel, just wish we would be told if there is an event in the main room. The music was so loud from early evening til around 10. The bass was so loud my head was pounding! We didn't want to complain...so we kept that room "172". Never again! Next time I will ask for a room change. Other than that we enjoyed the property, used the pool, hot tub, fitness room, and restaurant.

    5
    « Excellent Experience »

    I stayed at Eden Resort with my wife and 2 children when traveling to this area to visit Hershey Park and other Lancaster, PA attractions after this hotel was recommended by friends. The hotel, indoor pool, outdoor pool and grounds were superior. All staff I encountered were excellent and friendly. I booked the hotel only for one evening and wished I had planned for a longer stay. I will definitely be returning to this Hotel if I plan to visit Lancaster again in the future. Highly recommend.

    5
    « Leisure »

    Excellent!!! Highly recommend rooms are nice, clean, and people are very friendly! Definitely will go back! Had a great time. Close to shops and other places to see def stay at this place if you are interested in going to Lancaster!

    5
    « Relaxing getaway »

    Overall the hotel (resort) was beautiful - the facilities were excellent - we enjoyed both the indoor & outdoor pool - requested a room away from highway (noise level) and unfortunately was placed next to highway - I would highly recommend this hotel

  • 4
    « Family vacation »

    The hotel is very nice and clean. The people at the front desk were very helpful and accommodating. Our room was on the first floor near the indoor pool - bit of a chlorine smell - next time I would make sure to get a room on an upper floor. It's a wonderful place for families! The outdoor pool and activities were excellent. The buffet breakfast was delicious. The only thing I would prefer is to be further from the main highways and in more of a countryside setting.

    5
    « end of summer family vacation »

    One of the best hotels we have stayed at, and we have stayed at many hotels. This hotel is extremely clean with lots of things for the kids to do. They especially liked the free ice cream all day. We stayed in a 2 room suite which was more than enough room for 3 adults and one 9 yr. old child. We would definitely come back next year. We have absolutely nothing to complain about.

    5
    « FAMILY VACATION »

    One of the best hotels we have stayed at. This hotel is extremely clean with lots of things for the kids to do. They especially liked the free ice cream all day. We stayed in a 2 room suite which was more than enough room for 3 adults and one 9 yr old child. We would definitely come back.

    5
    « Enjoyable Resort »

    I have enjoyed staying at the Resort; Front desk staff are very pleasent and happy to help you. Abbey in the front desk was able to take good care of us in a very proffessional and pleasent manner. Also, we had contacted the maintenance and room service and they have served us right away. Additionally, Resort amenities are very nice!!! Certainly recommend staying here :)

    5
    « New fav getaway!!!! »

    This was our first time staying at this resort and we will for sure be coming back every year! We originally booked for two nights and during our stay added another night because we did not want to leave!

    4
    « Loved the amenities! »

    Stayed here for one night in a King suite. Room was spacious and nicely decorated. The hotel pool is gorgeous and lively. The children's water/splash areas are fantastic. Only complaint would be that pool was packed wall to wall with adults & kids, but it was a holiday weekend. Free ice cream at pool at 4:30 and free Popsicles in early evening. Indoor pool is also nice but a bit chilly. Staff were very attentive and pleasant. Rooms facing highway are noisy though. Can hear road traffic a lot. Next time I'll request on other side away from highway. But I wouldn't stay anywhere else in Lancaster I don't think especially in the summer!

    5
    « Mini vacation in one spot »

    This place is great from the online check in they send you your room numbers and all you have to do is n pick up a key. The facility and grounds are clean. The actually main building rooms are nicer than the villas. If wanting to stay by the villas recommend the top floor, you hear every little movement on the bottom floor. Villas are key with children you are near the courts and the pool. Wish the sprinkler area and the playground were bigger. Soo many kids this weekend. Food on premise not that great. Editable at Garfield. Breakfast your better off grabbing off premise. Overall would return again. Laundry area is also a plus for a quick wash and dry takes about 40 minutes.

    3
    « Okay hotel with good amenities »

    I booked a room that cost $529 a night. When they took us to the one-bedroom "suite", it was the dingiest room I have ever seen for anything north of $200. It was dark, there were two floors, the upstairs bedroom had no door, bath tub/jacuzzi upstairs was inside the room while the rest was closed, shower was downstairs. Poorly designed. I could not imagine paying so much so moved to another smaller room with a shared bathroom in the middle that was still pricey but at least I wasn't paying $$$$ for a dingy room. Previously we stayed here and while the suite with kitchenette was spacious it was dark and dingy. We came here again mainly due to the water area. Our boys loved loved playing in the water, a perfect evening before doing the Thomas & Percy train rides the next day. There were complimentary Popsicles too. Overall we had a good stay and would go back, but the rooms are so dingy for the price. I guess we are paying for the amenities. The restaurant was ok. Nothing great. We didn't do the Sunday brunch because it gets booked so fast.

    3
    « Great place for families but needs to get better »

    This is our second time staying at the Eden Resort. You can't beat the pools and splash pad for little kids during the summer. We booked a 2 bedroom suite and took the grandparents along. I have 2 problems with this hotel. It is so loud and noisy that anyone sleeping in the front bedroom has to have a sound machine. We had a group of New Yorkers next to us and across the hall- they slammed doors and talked loudly in the hallway until at least midnight. Their kids were all over the place too. There are signs that say quiet after 10pm but everyone is ignoring. This isn't Vegas. It's Lancaster- put your kids to bed at a decent time and stop talking about the Mets in the hallway. My other complaint is that they have to clean the rugs. My infants son's feet were pitch black after a couple of hours. Please wash the carpets. They are gross.

    4
    « Nice hotel »

    Stayed at this hotel for a wedding. Was frustrated when we had to wait 15 minutes for them to check with housekeeping if room was ready at 4pm when check in was at 3pm. Luckily it was ready. We only stayed one night so didn't get to use a lot of the facilities. There were a lot of families with children. The lounge and restaurant were the only things we used and they were very nice. The room was spacious and clean. I would stay again but would try to do the online checkin next time.

  • 5
    « Great People »

    This is a wonderful resort in the Lancaster area, especially for families going to Day Out with Thomas/Dutch Wonderland/Hershey. We stayed here with our sons (4.5 and 1.5) and had a blast. The boys loved the outdoor pool with sprinkler play area, and we appreciated that they offered poolside beverage service for the parents. The resort - and it is definitely a resort - was much nicer than we expected. Very impressive. But the best part of the resort is the people who work there. We were long gone when (gasp!) we realized that our son had left his precious pillow back in the room. We feared that all was lost, but the staff came through for us and were able to rescue "MiMi." A HUGE thanks to Linda Waldman in Management and Jolie Torres in Housekeeping for not giving up on us. It may seem minimal, but knowing that the Eden cared enough to go the extra mile to help means a lot to us. We highly recommend the Eden and will definitely be back.

    5
    « An Oasis for the Business Traveler! »

    When I read on my travel itinerary reservations were made for me at the Best Western Premier I knew I was going to enjoy it. The service, staff and amenities are top notch. Special kudos to Opel at the front desk for helping me with my room selection. this place is amust for the business traveler!

    5
    « Great place »

    We stayed in the penthouse suite. Never expected it to be so accommodating for the six people we had. I cannot recommend this hotel enough. We had a fully stocked kitchen very clean. Washer dryer, there were even gates to cover the stairs for our little ones. Staff can't do enough to make your stay wonderful. They also have BBQ that you can use....we will definitely be back here....

    3
    « Still good but some issues »

    We returned to Eden after 4 years of not staying here. We had very happy memories of staying at this property with our older child years prior and decided to stay now again with our second child (younger). When we checked into our room we walked into someone else's belongings in our room. We called down to the front desk and they assured me they would send housekeeping up (which they did) to collect the luggage. I received 2 different stories of what that happened (I was concerned there was a key mix up and someone had access to my room). Ok fine. Then we went to put my sons milk in the fridge and when I opened the fridge the smell was absolutely awful!!! Like old garbage. And someone else food filled the fridge. So now I make another call down and they said they would send someone up. Housekeeping removed the disgusting smelling food. However we refused to use this fridge (or even open it for that matter). So front desk sent maintenance up and they swapped out the fridge for what they said was a brand new one. After they left I again opened it to put my sons milk away and in the fridge were a bunch of half used water bottles. I didn't even bother calling the front desk at this point bc we already spent so much time on this nonsense! I threw them Away but would have been nice if they gave us a clean fridge! I was told before I checked in that I would be able to get a late check out (3pm). When I asked at the hotel (called down to front desk) they said it was fully booked and I could only get until 12. Funny bc when i went down in person I was able to get until 3pm (not free ) but now they could honor it. The pool was extremely crowded on Sunday. It was better Monday. Garfields food was awful. However their drink service at the pool was great. I just wasn't as wowed with the property as I had been in the past. I think they have become too busy for what they can handle I am undecided if I would stay again. It was horrible by any means. But it wasn't as great as it had been.

    5
    « Awesome »

    We wound up staying in a studio villa with a full kitchen. Beautifully decorated on the first level with sliding glass doors to a small patio. Who was within walking distance and we first went to the indoor pool where they had a whirlpool. Very impressive. Then we went to the out door pool which was also just as impressive. This hotel has a resort feeling and caters to children. The only negative of this hotel, for the price, work on comfortable beds and they do not serve free breakfast. I would probably stay here again if they that new mattresses that were comfortable.

    5
    « going above and beyond you job »

    on Aug 21st my family checked in to the Eden our room was not ready yet we got some lunch . we had a window seat looking out over the parking lot. as we were eating it started to pour. A elderly lady with a walker got caught in the rain a employee witch I found out his name is Brandon Williams came running out of no wheres and ran to her with a umbrella and held it over her till she got to her car by the time she got in he was drenched you could see water coming out of his shoes when he walked it is employees like Mr. Williams that make the Eden a great place to stay

    5
    « WONDERFUL STAY!! »

    We completely enjoyed our stay at this beautiful resort! Will definitely be back in the future! Our Villa was located right next to the very loud and busy highway, but once inside our room, we NEVER heard one bit of noise. We used room service from Garfield's for dinner...EXCELLENT! We also used room service from Authur's for breakfast...EXCELLENT! I can't say enough about how much we enjoyed our stay!

    5
    « Loved it! »

    We stayed in a penthouse suite with our grandchildren at this resort hotel. The whole place was spotless, maid service excellent. The indoor pool was clean and big. The staff was very friendly. They offer more than one restaraunt and the food is very good. The only thing we could suggest is to repair the broken games in the game room. I would highly recommend this hotel!

    4
    « Great for kids, but crowded »

    I booked a two bedroom suite for my family of six. The room was clean but the sofa bed was extremely uncomfortable. Staff was courteous and helpful. Breakfast buffet was good. One of the reasons I booked this hotel was the outdoor pool, which the grandkids love. However, it was overcrowded and impossible to even find a chair to sit on. Outdoor pool should be bigger with more seating for all the guests. Overall, a nice hotel for families but a bit of a disappointment for the price considering the experience we had.

    5
    « Best Hotel »

    Absolutely the best place to go for a family Vacation. LOVED IT. I would go back and stay there again. U don't even have to leave the hotel there is so much to do there. Pool table outside kids Golfing and a park area. The pool was clean and not to cold it was perfect temperature. Indoor pool with adult hot tub. Very nice staff. The rooms where spotless. The nights where fun with kids night swimming and food was so good. I would go again and stay more then the 2 nights next time.

  • 5
    « Chef Matthew Hoffman »

    My family and I went to Eden for brunch. The reason we always go to Eden brunch is due to it's excellence not only in great food standards but also the service is quite spectacular. One of the managers, Kathryn Learch, took time out of her busy day to come over and touch our table. It's hard to emphasize just how great the cuisine and also the atmosphere is. I recommend it to anyone.

    4
    « Nice for the price »

    Nice clean hotel with great staff, good food, and nice amenities. Jason from maintenance was very nice and helped us get back into our room safe. Rooms were clean. Nice tv, but no movie channels. Decent wi-fi. Pools were nice, but very crowded. Overall, a nice clean hotel/resort.

    5
    « A Wonderful Place to Stay »

    It's a wonderful place for families with children. It has a great outdoor pool with a splash pad for younger children. The indoor pool is large and well kept. The rooms are a nice size and very clean. We have stayed many many times and look forward to our next visit,

    5
    « Great place to stay »

    Myself and my family stay in the area visiting Dutch Wonderland, Strasburg Railroad, and the Turkey Hill Experience and had lots of fun, but nearly just as much fun was the hotel amenities for the grand kids by way of the pool and play area that included a mini water park, playground and outdoor games. Breakfast buffet was spot on as well. You will not be disappointed if you choose to stay here. In fact I recommend it.

    4
    « Great Hotel with a few issues »

    I booked a two bedroom suite at this hotel for Saturday and Sunday, it was about $360 a night, which is steep but when you consider what the hotel offers I thought it was nice for a family getaway. The room was nicely organized, modern, it had a microwave, mini fridge, plenty of closet space and storage, it was clean upon arrival, and not too cramped for 4 adults and two young children. We noticed that there were only 2 large towels and we called the front desk for some more, after an hour of waiting we called again, and two different people brought us towels, so then we had way more than we needed. No big deal. When we got there, both my parents and husband remarked that there was a dank, "basement-like" smell in the room. We didn't report it, but considering the price tag it was an instant turn off. We went to a convenience store an hour later to pick up a few things and got some air freshener which we sprayed liberally in the rooms during our weekend. The hotel amenities are what you are paying for, great indoor and outdoor pool/rec area. My kids had a great time in the splash area and playground, even though it was raining. We splurged for the Sunday Champagne Brunch, and it was worth it - the nicest brunch I'd ever been to. Around 3 pm on Sunday we brought my young daughter back to the room for a nap, housekeeping knocked on the door and we asked her to come back later. We went out to dinner around 6:30 and I stopped by the front desk to request that housekeeping stop by while we were out (with 2 small kids the rooms had gotten messy since we checked in more than 24 hours ago). The front desk manager said that it wouldn't be a problem. We got back to the room around 9pm, at that point my little one fell asleep in the car, we carried her into the room and noticed that they had not made the three beds, and the floors still looked messy, the only evidence that housekeeping was there was that there was yet another pile of towels on one of the beds. I went back down to the front desk to complain this time, the same manager told me that housekeeping had been there and she would speak to them, she asked if I wanted them to come again to the room. I said I did not because it was already late, my kid was asleep, we were going to check out the next morning, and that I was disappointed that I was staying in a messy room for $360/night. She said she would "compensate me" and didn't give specifics. I went back to the room, the next morning I saw the express checkout bill was slipped under the door. There was NO compensation for anything. I again went to the front desk, I spoke to someone else, she went to speak to the manger, who did not come out of the office, they decided to credit me $50 off my bill, and offered me a "late check out." I feel that I should NOT have had to go back and demand a compensation after one was promised to me. The manager didn't even acknowledge that I was there. While my children had a great time at this hotel and I was pleased with the layout and amenities, the lack of follow through and professionalism left a bad taste in my mouth.

    4
    « Great for kids »

    The room was ok it faced the indoor pool which I was not a fan of. It was very clean and everything worked. We ordered Garfield for room service and the food was surprisingly good... The kids lived the outdoor pool and the splash area. The playground was not toonly bad either. Staff was very friendly and accomodating. Location was not the best it was right off the Parkway. We went to Hershey which took about 30 min to get to. We also did Dutch which was closer. Overall I think it was niceasy, and the kids liked the pool.

    3
    « Wedding Venue »

    While the hotel, staff and food were excellent, they were not accommodating for wedding guests. Could not get checked into rooms until 3/4:00. (only 30 rooms out of 300 are allocated for wedding guests). Discount for wedding blocks is minimal. We had to take a room for two nights in order to have a place for us and family to change for a 2:00 wedding.

    5
    « Great Place to Stay »

    The Eden is a beautiful, clean resort. All Staff are friendly and helpful. It is a wonderful family resort, although the place can get run over with children, especially the pool. As mentioned in a previous review, an adult pool would be great. Love the 'adult' wing. Early check in option was great! Would definitely come back to the Eden - this was our second time.

    5
    « Personal Touch »

    When we arrived and settled in our spectacular room, we were looking for the swimming pools when we were greeted by Kevin, the night manager...he personally showed us to the pools' areas and other featured aspects of the resort. He shared the highlights of Lancaster and was absolutely delightful to speak with. We immediately sensed his pride of his affiliation with the Eden Resort. Over our stay, we saw Kevin several times and he always greeted us and inquired how we were doing and if there was anything he could assist us with. Truly an outstanding manager !

    5
    « Always the best in Lancaster! »

    My stay here is always nice. From the front desk staff, to the porters, restaurant, etc... Everyone is kind and helpful. The property is beautiful and they provide all the details too, not just the big stuff. Chocolates and water at check-in, real coffee mugs and glasses in your room. Excellent job as always.

  • 4
    « Nice one bedroom suite »

    The one bedroom suite was perfect for my husband and I and our adult son. I was surprised that the room was very quiet although it was next to the highway. The room design worked for us - one bedroom, bathroom and sinks in the middle, and another bedroom in the front. The room was clean and spacious. The only issues were a very noisy refrigerator and it was extremely difficult to find parking near the entrances closest to our room.

    5
    « Excellent hotel »

    We stayed here for one night when visiting Hershey Park and Dutch Wonderland and was extremely happy we did so! The hotel was clean and breakfast was great. The ladies at the front desk were really nice and helpful and everyone was accommodating. This will be our hotel when staying in Pa!

    4
    « Nice hotel for families with toddlers and children 9 years old and under »

    The hotel was clean and beautiful. The beds and pillows were very comfortable. However, we booked it as a family vacation and discovered there's not much to do here for preteens and teens. The arcade is tiny, there is only one basket ball net, one pool table, one ping pong table and a very tiny flat mini golf area. In addition, the gym is very small as well. That being said if you have toddlers or children under 9 this would be a great vacation choice for you. Everyone who had kids from ~2-9 years old seem to be having a great time.

    4
    « Excellent resort »

    My family of 4 (kids 3 and 6) wanted a few days away and decided to go to Dutch Wonderland. I looked at a lot of hotels in the area and couldn't believe what this hotel had to offer. It is a luxury resort geared for kids. It was packed with families with young children, I would not recommend for people without kids unless maybe it is the off season. They cater to everyone of course, but during our stay it was predominantly families. What's so great about it is that parents with kids all get it and understand how hard it is to vacation with young children. We stayed on the second floor queen select the first night and a first floor queen suite the second. The suites have more room for a family, but the first floor was noisy with all the traffic to the lobby. Both rooms we stayed in were very clean and nicely decorated. The noise between the walls isn't much, mainly hallway traffic is what you heard. Also, the first night we were next to the indoor pool, if it rains and a lot of people are in there, it can be a bit noisy, but on the second floor, it wasn't too bad. The outdoor pool is so amazing and the kids waterplay area is fantastic for young children. Garfield's delivers drinks/food poolside. There is shuffle board, basketball, a pirate playground, golf area for kids, and ping pong all around the pool area. The breakfast buffet they offer is worth the price and kids under 3 are free. My suggestion is to get there early though. The food at Garfield's is average, but the convenience of not leaving the hotel is nice. I ordered the crab cakes and they were good, I have had better, but not disappointed. The salad and soup bar was fresh and the kids enjoyed their meal. My only complaint would be that we had to switch rooms, I would suggest you book early (online prices seemed better) and not have to switch. They do offer precheck in so you can enjoy the amenities while you wait for your room and also will move your luggage if you do switch rooms. We will definitely be back!!!!

    3
    « Great time despite weird room mixup »

    One of Best Westerns best properties! Very clean, well maintained! My family requested a suite with two rooms but got one but we made the best of the situation. Hotel activities are great for kids. Plenty of local activities(i.e. turkey hill )

    1
    « Never going back. »

    We book 6 to 8 nights every summer which consists of two visits. The reservation process is worse every time. We booked a suite in the villas six months in advance. When we arrived we were told our room wasn't ready even though it was well past checkin time by a disinterested young lady at the desk. Then she told us to wait twenty minutes and check back. Finally a more helpful rep checked and about an hour and half later we got the room. It was in the rear of the property, nearly on the highway, noisy as hell. All of this for nearly $400 a night. Next time we'll stay elsewhere and avoid the drama.

    3
    « Resort was at capacity and had some issues »

    The resort itself is beautiful and well maintained. Unfortunately we went at an extremely busy time and got the last available room. Our room number was 153 and it is in need of work. The air conditioning the first night did not work and our room was 78 degrees. Maintenance promptly came to fix it the next day. It appeared that the filter needed changing and had shut the system down. That night the system would not shut off and we were freezing. It was also extremely loud. Maintenance came again and replaced the thermostat which seemed to help but it would constantly click on and off - we gave up after that. The room had a wet moldy smell and there were moldy ceiling tiles in the bathroom and the bathroom door was falling apart with a big chunk taken off the bottom of the door. Our phone was old and would ring and there would be no one there - over and over again. The fire alarm went off in our room for no reason twice. At 7 am the day we checked out the fire alarm went off on the whole floor and everyone was standing around in the hallway. It eventually went off but no announcement was made at all. We were given vouchers for breakfast for the air conditioning issues but the restaurant was over taxed too - there were a lot of us with vouchers. My husband got a cooked strawberry top, leaves and all mixed into his eggs. Food was not good. We were actually glad to leave and actually get a full nights sleep! The pool areas were great and I would give Eden another try just because the grounds were so nice. Free ice cream and lemonade a few times a day was nice too! I would never book a standard room again because ours was very small and cramped. I would recommend a suite or better.

    5
    « Best Western Eden Resort »

    If you are looking for a hotel that offers many amenities along with excellent customer service this is the hotel to stay at. 6 ladies make the trip each year for 2 nights and we stay in the 2 bedroom penthouse and it meets every need we could have. The room has 2 bathrooms, 2 bedrooms and a full kitchen. We have been doing this for over 15 years and we have never been disappointed in this resort/hotel. Great pool and pool area with service for drinks and food available.

    5
    « Best place in near Lancaster »

    We have been staying here for more than 20 years! Clean, beautiful and close to town. The pools are amazing. The place is always updating and upgrading. The restaurants are okay in a pinch. Love staying here.

    4
    « Lost and Found office does not return phone calls »

    I stayed at Eden resorts from August 8-10 th, in room 325. I believe I left my eyeglasses on the sink, and a dress and jacket in the closet. I called the Eden resorts. The front desk connected me to the lost and Found department. I left two messages and never heard back from them. That is really irritating. The resort itself is very nice. Every staff member that I met was super friendly. We enjoyed the indoor and outdoor pool, the playground, the breakfast buffet at Arthur's and the all day coffee available at Arthur's. My six year old daughter had a really nice time here. I do think it is funny that couples chose this place as an anniversary trip or that people chose it for a girl's weekend. Not only is it right in the middle of Lancaster, which is family vacation country, but this is a very family oriented hotel and there are young children everywhere. I also used the fitness room which was nice, but I would suggested that they not have the Muzak playing in there. The exercise bike is right under a speaker that blares it and it was difficult to hear my I-Pad. I will return if I ever come back to Lancaster, but I will triple check the room for left items. For dinner, I suggest heading into the city of Lancaster. We went to Souvlaki brothers and to an Indian/Himalayan restaurant. Both were excellent!

  • 4
    « Oasis in Lancaster »

    We spent a night here with extended family and really enjoyed it. We were 4 kids and 4 adults - the resort itself is well maintained and clean. The kids loves the indoor and outdoor pools. On Saturday, the outdoor pool was mobbed! Be prepared. We packed patience, good humor and a cooler and had a great time. Tip- it was almost empty Sunday morning at 9am and with a generous 11am check out time, you can visit without the crowds before you leave. We had dinner at Garfield's - which was fine. Not gourmet, but easy. Our room was nice, clean and large enough for our family of 3. The location - right off of route 30 - doesn't feel "resorty", but once you enter the complex, you don't mind.

    3
    « Depends on what you want »

    If you are looking for a lively hub-bub of a hotel, then this is the place for you. It is very busy (comes off as hectic), with pools, restaurants, events, and families. The public spaces are crowded with people in swimsuits pushing monster-sized strollers, and once upstairs, the halls are narrow with sounds and smells of the pool everywhere. If it's a quiet night's rest you need in the midst of other travel, I suggest you choose a different place. If you do come here, some advice: hoping for better, choose a room that does not face the pool, and if you do not have children, ask about the adults-only floor.

    5
    « Great customer service - Casual high end family-friendly hotel »

    The hotel is good all around and great for families with kids. What really set it apart is the customer service. Giant shout out to Nicholas at the front desk really helping to turn around a potentially rough trip by helping to compensate for a random series of variables that would likely not happen again. Him being so pro-active to help is why I'm writing this review. For families there is an indoor and outdoor swim area (the outdoor is great, didn't spend any time in the indoor), and an extensive outdoor playground / basketball hoop / shuffleboard / ping pong type setup. There must be a great reception hall because it's been slammed with beautiful receptions all weekend. Only used one of the restaurants, Garfields, which is connected to the hotel. We got a range of food from adult to kid, and the food worked out great, delivered to the room in under 30 minutes. We got a cot, which was an air mattress, for I think $10/day? It's better than a cot cause we can collapse it to give the kids more room. If you've got two kids, go for the two queen suite. If you can't get that, the king suite is essentially a living room with sleeper sofa, with double doors separating from a vanity, and on the other side of the vanity the king bedroom. Lotsa kid room. Would try this place again thanks to the customer service and especially Nick.

    5
    « Top Notch Facility »

    Facility along with all it's staff are top notch. Rooms were spacious, comfortable and clean, clean, clean. The entire staff was accomodating to all our needs and wants with a genuine smile. Could not have asked for a better facility. Although the hotel was completely booked it never seemed crowded and staff did not seem rushed but took the time to attend to all our needs. A++++++++

    5
    « Excellent through and through »

    Not a single negative about our stay. The entire staff was attentive to our needs and wants and the facility itself is topnotch. The rooms are spotless and beds are comfy. The swimming area offers such variety that there is no need to leave the resort. We didn't and the kids were entirely entertained...and the free frozen treats several times a day was just an added bonus. We'll be back!

    4
    « What a Great Resort »

    My family and I just returned from our stay at the Eden Resort in Lancaster. The resort is luxurious and the staff are welcoming and friendly. We enjoyed the two bedroom suite, which was perfect for our family. My husband and I really felt like we were on vacation as we had our own private room. The maid-service was great! They realized right away we were coffee drinkers so there was always extra placed in our room. The room was extremely clean and the bed was very comfortable! We enjoyed the pools and dinner/breakfast at Aurther Terrace within the resort. Excellent food and service in a family friendly atmosphere. The pools were very crowded, which was the only drawback for me, but we loved the poolside ice cream and kiddie pools for my little two year old. Excellent stay and a very family friendly atmosphere. We will definitely be returning.

    5
    « best hotel for family vacation »

    this place is really great for kids and adults, nice pools, mini water park for the little ones great outdoor activities.. they might come across a bit pricey compared to other hotels in the neighborhood but if you take in consideration all the activities available for free on premises it a great value!

    2
    « Ummmmm. Hhhhhhhhu. »

    Got to hotel in plenty time to shower and change to go to our Sight and Sound Theater show that we have been waiting to come to for quite a while. Checked in, got to our room to which we all , myself, hubby and 12 yr old son were almost knocked over by the overwhelmingly bad smell of mold and mildew. Then I noticed this was not the bunk bed / fireplace room I had booked, but a MUCH smaller one where my son would have to sleep in the couch.? So we went back to front desk to talk and they THEN decided to explain they had over booked our room after I showed them my confirmation email. They gave us another room, (still w no fireplace and it has wet moldy spots on the bathroom ceiling) but it does have a comfy bed. We will stay here ONE night and never come back. I won't even let my son swim bc I'm afraid they may keep their pool as badly as they keep up w the rest of the hotel. There is a fake orchid by the sink covered in old dust. Gross. Beds seem to be clean however.

    5
    « Great stay at BW Eden »

    We're a large group of 20, 10 adults 10 kids ranging from 2yrs to 9yrs, who go away yearly..usually the Jersey shore. Tried something different for this years trip and booked BW Eden based on reviews and word of mouth. Glad we did, it was great for our group from start to finish, Sun to Thurs. We booked standard 2 queen rooms, they were located 1st floor of the Regency section of the hotel. Worked perfectly...we sat out at night after kids went to bed. No issues. We're not a rowdy group but enjoy chilling out and talking after the long day. Everyday, twice, by the pool they bring out ice pops or ice cream bars. One day there was an ice cream stand set up. Kids loved it. Kids loved all of it really - the pool, spray area, putt area, playground. Management was very accomodating to us all, we asked or two benches to sit on at night and they were happily provided to us. Housekeeping was good. The resort is clean, someone is always cleaning up. Check in and out was a breeze, as was a room change 2 families in our group had. Food and beverage service by the pool was good, though took some time so expect to wait. For this reason we did bring sandwiches for our kids as well as fruit and snacks, and drinks for ourselves - we brought our own coolers, and this worked out nicely for us, as well as saved money....some had breakfast and we did find the child price a little too pricey but ok if you did it once. Theres a place right outside, Sheetz, that offers breakfast items and other stuff. Overall, we enjoyed our stay and would return. There are a ton of room options to choose from, plenty to do if you dont even decide to do anything around the area at all - some days can easily be enjoyed by the pool hanging around.

    4
    « Nice Place »

    Very nice full service hotel. Our double queen room, was nice. Had plenty of lighting, good TV, but no QVC channel. Has a microwave and refrigerator. The bathroom was small in this particular room, but functional. There was a light near the shower with an exhaust fan, which is a plus in my book. The pressure of the shower was medium to medium high.....of course, I like a high pressure shower, this one was good though. Lighting in bathroom was good. The room was spacious for a double queen. If in the area again, I probably would return. There are 2 restaurants and a bar on sight. A huge indoor atrium, used for wedding receptions and other conference rooms. A Sheetz gas station right next door. Across the street was an Outback and Carabba's Restaurant. Wal-mart and Kmart a short drive. We went to a Japanese Hibachi restaurant beside Kmart that was decent. They have a breakfast buffet at one of the restaurants every morning or order off the menu. I think they have a wonderful Brunch buffet on Sunday morning.

  • 5
    « We keep going back!!! »

    We are from NJ and love to travel to Lancaster PA to escape for a few days at a time. We love the Best Western Eden! The staff is always very welcoming and friendly from the time you are making the reservation and up to the time you check out. Both the adults and kids enjoy the premises: clean rooms, indoor and outdoor pools which are so well maintained, the kids pool area is a fun place for the kids to play and get wet, and the convenience of the restaurants, just to name a few. Our kids are visiting again this week and we are planning a couples only trip for October. We love it so much that we keep going back!!!

    4
    « Beautiful but extremely busy »

    The hotel was beautiful, however, it had a few minor issues. The elevators were made to accommodate 2 to 3 adults at most. The food was excellent, but not too many choices to eat on Sunday. The temperature in the rooms was a bit warm.. Other than that we had a pleasant stay with a lot of things to do nearby.

    4
    « Fun time »

    We just left Eden after a 2 night stay with our 3 yr old. Overall, we had a great time. The room was clean, but a bit dated. I know they have a few newly renovated rooms though, so I guess it's based on luck for now. The pool is good although it can get very crowded. We still managed to get pool chairs because people are always coming and going. The splash area is great and my son had an amazing time. Another cool positive was the free ice cream in the afternoon. Great way to cool off alongside the pool. I did not order any pool service, but it is available and it looked pretty decent. Towels are loaned by showing room keys. Breakfast buffet was a bit pricey for two adults. Kids 3 and under are free at the buffet, a nice little perk. It's about 20 mins from Dutch Wonderland, so if you're aiming for that, this is the prime location. The main reason I gave a 4 star rating is due to the loud hallways at night. It also seemed to be always crowded. We were constantly having to dodge someone or something. Hallways are also very stuffy! I would definitely return, possibly during the fall when it hopefully less crowded!

    5
    « Wedding »

    Our family and friends celebrated my daughters wedding at the facility on August 13,2016. The venue, staff, food, and atmosphere were all excellent !! Job well done by all. Oh, and the room (when we finally went to sleep) was clean and spacious.

    5
    « Love this place! »

    Stayed here for 3 nights. Wish it had been longer. Had stayed here in past & came back with our grandson. We needed a place to bring our dog. They were wonderful in accommodating pets. Dog got a bowl & biscuits & we got a bag of chocolates! Stayed in a villa room (due to dog). Room was gorgeous-- very clean. Loved small separate room with bunk beds & kitchen area. Villas are near highway so a little noisier outside but noise level OK inside. Would be sure not to have one on very end. Pools amazing! Indoor, outdoor, sprayground- all great! Really loved complementary ice cream for everyone every afternoon. Cost is higher but well worth it! Great family vacation spot - about 30 mins. to hersheypark.

    5
    « AMAZING!! »

    The Eden Resort is like no other! It is the only place my family will stay while visiting the Lancaster/Hershey PA area. The staff and accomodations are outstanding!! We will continue to visit for many more years to come!

    5
    « Loved It »

    We stayed in a 2 room suite not cheap but worth every penny. Family Friendly and It was clean, new, spacious and full of in room amenities such as a kitchen with a dishwasher, microwave also the latest technology with 4 tvs all with usb ports charging stations etc and in room fax, copier desk area. A Clean fitness center. The pool was very busy but that is to be expected. I will stay again.

    5
    « Great Resort »

    We stayed here mid-week and while it was busy, it never felt crowded. Our room was incredibly quiet and spacious. The pool was busy but we never felt like it was uncomfortable. The breakfast buffet had plenty of choice and the food was very good. To be honest, I had no complaints whatsoever and highly recommend this property.

    5
    « Best Resort »

    Eden Resort is absolutely the best place to be. Of your visiting Hersey Park you should definitely stay here. The hotel, pool, food and activities are great. The Staff and Management go above and beyond to accommodate your every need. *Especially the night Manager *Kevin* He was a gentlemen and helped us with everything we needed. Thank you

    5
    « Fabulous Family Stay »

    Always love staying at Eden Resort. this was the first family stay out of the three years we have been coming. myself,husband,three teens and my mother. a great time was had by all of us. If I were to point out a negative, it would be that the sofa beds need to be updated as they are really old and worn out especially in the villa we stayed in (555) other than that, it was a great four day stay. Looking forward to next year..

  • 4
    « Great option for weekend getaway. »

    This hotel was only an hour and a half from home but we stayed for a long weekend with young kids to hit Hershey Park (30 min.), Strassburg Railroad (15min.), Renaissance Faire (25min.), and Dutch Wonderland (10 min.) in lieu of a shore trip. Rooms are nice. Not great, but just fine for a family. We had a 2 room "suite" with sitting area. It's basically 2 standard size hoetl rooms connected by a hall with bath, sinks, mini-fridge and microwave. Front room had pull out sofa and queen bed. Back room had 2 queens and sliding door to brick patio facing pull. Upper floors have balconies. Was on the ground floor right outside indoor pool and the room smelled a tiny bit of mildew to my sensitive nose. But not enough to be obnoxious, just noticeable when first coming into room. Other than that it was clean and well maintained. Pool area is very nice. Decent sized pool though it can get a little crowded with lots of families playing. But it was all fun and enjoyable. Definitely for the family, not relaxation. Great spray park area attached to pool which was attached to pirate ship play set, shuffle board, basketball courts, ping pong... All very nice and great fun with waitress service coming around the pool and spray park areas and lots of umbrellas. Indoor pool was also nice with an adult only hot tub in case of rain, but would probably be very crowded and loud in poor weather. Garfields restaurant is avoidable. Slow service, mediocre food. But the location is across the street from a Carabas and Outback and there's a Giant market 3 min. down the street along with a couple of brew pubs within 10 minutes and others. The terrace restaurant has a nice breakfast buffet. Didn't try the champagne Sunday brunch but looked very nice. I do wish they would enforce the 11pm close for the pool. It was loud out there with young children playing and splashing until midnight. Not a hardship, just annoying. Overall, decent good sized rooms. Great pool and play areas and nearby amenitiies and attractions for a reasonable price.

    5
    « Great place to stay »

    Stayed this past weekend and what a wonderful weekend it was. The rooms were great and clean. Beds were comfortable and with 4 choices of pillows it was a good night sleep. Wanted to hook my laptop up to the tv. Called for a cable and in less than 5 mins it was at our door. We chose to eat dinner at Arthur's and had the dinner buffet. Amazing. Had a wonderful server named Dee. She was very attentive and kind. The kids loved the indoor and outdoor pools. Both are heated which made it very enjoyable. Will be returning again for hopefully a full weekend.

    5
    « Great Escape »

    This was a great hotel to get away from the city with the family. You don't even need to leave the hotel if you didn't want to. The place was very clean, rooms, hallways pool area. The pools and spray park were awesome for all ages!!! The food and drinks were delivered with great service. I will be back to visit again next year.

    4
    « Great for the family »

    We stayed here with a group of friends when we visited Dutch Wonderland over memorial day weekend. The hotel has a fantastic pool area for families--along with basketball court, shuffleboard game, and ping-pong table. It was really hot that weekend and they even offered free ice cream. The room and our hallway was recently renovated and looked great. The room was clean and the bed was comfortable. We had a brunch buffet and it was fantastic with a wide variety of excellent food all sorts of tastes. There was a nice bar area where we could hang out after the kids went to sleep. The hotel over all is clean, well-managed, and fresh feeling. Would stay here again.

    5
    « Eden Resort is the best!! »

    We absolutely love this hotel. It's the perfect getaway for a family. Beautiful rooms and suites. The 2 room queen suite was perfect for our family. The pool area and playground is amazing. Love ordering food and drinks poolside. Free ice cream and ice pops... lemonade. No detail is overlooked. Can't wait to come back!

    4
    « Nice, noisy, but excellent management »

    We stayed here for a relaxing mini-vacation before school starts. There were a few minor issues with the room, but it was clean and the space was very comfortable and spacious. We stayed in a two-room queen suite. The other guests in our hallway were incredibly noisy - all throughout the night. We did not sleep well. I realize the hotel cannot control their guests, and I did not call downstairs to complain. For the price we paid, I was unhappy with the issues with our room (really just a lack of attention to detail). I did send an e-mail to the manager, and he replied both via e-mail and with a personal telephone call. I was not looking for anything but an apology. He went above and beyond as far as customer service goes, proving that this hotel really does care about their guests' satisfaction and comfort. If we should have unruly hall-mates again, I will be sure to call the front desk. I hate to tattle, but I love to sleep! Especially on vacation.

    3
    « Thank god for adult only rooms. »

    Busy busy place but has alot to offer. Thank god for adult only room. Air conditioner could be colder. Room could be bigger for price. But alot of amenities. Staff pleasant. Lobby tends to be a social hand out for families. Found the chaotic and annoying.

    5
    « perfect family vacation »

    Thank you Best Western. 4 night stay at resort was fantastic. We took our 7 year old to Dutch Wonderland than Hershey the next day. The first and last days we spent at the resort and enjoyed the pools, food and friendly staff. We will return.

    5
    « Best hotel for a family »

    Th pools, splash area and play ground here was exactly what my family needed in a hotel. The restaurant was excellent and so friendly for my 3 and 4 year old children. The rooms were very clean, spacious and comfortable!

    5
    « Perfect for families »

    Great pool, restaurants and rooms. Close to the attractions and then perks like sprinkler, free ice cream and play area. The staff is great with kids, we went with a huge group and everyone enjoyed it. Our 5th year of doing this trip.

  • 5
    « Best Family Hotel »

    I admit I was skeptical when I booked this hotel I couldn't ever remember staying in a Best Western so I wasn't sure what I was walking into but I was lured by the positive reviews and the poo photos-- and I'm so glad I was. The outdoor pool, splash pad/kids pool and playground cannot be beat. The kids spent hours playing outside and were ready for a good night's sleep. We chose to stay here after visiting Dutch Wonderland but the pools were so nice I could easily see spending a day just enjoying the facilities here. The indoor pool was on the smaller side and in a rather hot room so I can't see enjoying this as much without good weather but...The rooms were very well suited for families as well. I know there are a number of options- we got the two bedroom queen suite which was essentially two bedrooms rooms that were connected by a common bathroom. The facility also had a few restaurants onsite- although we only visited one for breakfast. As a tip- bring your own drinks to the hotel. There was a small fridge in our room and we noticed most people by the pool brought a cooler with drinks in it. We ordered two drinks from the restaurant and asked that they be delivered to us at the pool- it took more than an hour for them to bring the order.

    5
    « Pleasantly Surprised »

    Had the pleasure of spending one night at the Eden Resort. A few ladies were unable to make their yearly get-together so I was blessed to be invited to a free show at The Sight and Sound Theater as well as a free stay in the Deluxe Suite at Eden Resort. What a treat! The suite was top notch. It looks like the high end condo my in-laws own in Somerville NJ! A bit pricy this time of year but in the off season you can reserve this suite for almost 1/3 of the price. Sleeps 6. Beds are super comfy. Plan on going back early next year with another couple.

    5
    « Wonderful Again »

    We come every summer to visit this resort just because we love it. We visit Lancaster often, usually don't stay overnight, except for this trip. The water play area is perfect for my grandchildren, ages 3,5 and 7 and there are multiple other activities at the pool. And you can't beat free ice cream time- twice a day while we were there. The suite we use is very spacious and provides a little privacy for adult talk (and maybe a glass of wine) after the kids go to bed. The thing that impresses us most is the maintenance of the facilities. We come every year, and every year, the place looks brand new. I know a lot of wear and tear happens at hotels, but they obviously get right on it, because it is beautiful. We can't recommend this place enough.

    5
    « Great Family Friendly Hotel »

    We stayed here for one night with the kids and they had the best time. The hotel itself is beautiful and well kept. The outdoor pool and indoor pool were wonderful. The room was large and clean. And the breakfast buffet was very nice. The hotel is close to all of the Lancaster attractions. Great family friendly place!

    5
    « Anoother night at the Eden »

    After a long day I arrived avound 8:30. Check in was smooth. Washed up and headed to Garfields for dinner and a few ice cold beers. French onion soup and a saladwhile watching the Rangers game. After dinner I grabbed a cocktail and headed to the pool. I just sat on the edge and soaked my feet, enjoyed my drink and relaxed for an hour. then headed up to bed knowing that I had to go at it all over again in the morning.

    5
    « Exceprional Hotel »

    Everything was fantastic, clean, nice helpful staff. The hotel is beautiful, interior and exterior. The indoor and outdoor pool is very nice and everyone truly enjoyed, the entire play area an fun times.

    4
    « Close to Hershey, closer to Dutch Wonderland! »

    This resort is a great place if you'd like a little bit more from your chain hotel. My children absolutely loved the splash pad area. There is a wait staff to bring you food and drinks from one of their restaurants. We had a regular queen room that overlooked the indoor pool. It was a tad noisy when trying to go to bed but it didn't go on all night and it wasn't really disruptive. It was about 10 minutes away from Dutch Wonderland and about 40 minutes away from Hershey park. The staff was very nice and helpful and got me into my room about an hour before they guaranteed me. The room was clean. The restaurant Garfield's was good too. I would stay here with my family again.

    5
    « Pleasant Surprise! »

    Honestly, we just quickly booked the first place that fit into our overnight plans at the last minute! When you give that little thought to your plans you just don't expect much! But this place was so nice! My husband and I both wished we had planned a extra day so we could enjoy this property! Clean and spacious! Pleasant staff! Lots of parking!

    5
    « Fantastic! »

    We always love going to Eden! Always clean and friendly staff. Amazing rooms. A lot of different styles and sizes to choose from. The food is goodles at both restaurants. Pool side ordering is always a plus! The grounds are always well taken care of. My kids love both pools and kiddie area. I recommend the Eden to everyone!

    5
    « Front Desk- Abby- excellent customer service »

    Abby was extremely helpful and pleasant this morning August 3, 2016. She helped solve an issue that we had encountered when or two bedroom suite air conditioners decided to stop working and went above and beyond to provide great customer service. Thanks Mark D

  • 3
    « Good, but a little run down »

    We are currently staying here and are enjoying ourselves. We just had the lunch buffet and it was one of the best meals I have ever eaten. The grounds are beautiful, swimming pools clean, and it is a relaxing place to stay. Our room is nice, but unfortunately the furniture looks worn and has seen better days. The vent fans in the bathrooms are filthy, there was Chex Mix on the floor by our bed, and the windowsills are dirty. There is also a large, concealed door in one of our upstairs bedrooms; I am assuming the air-conditioning unit is behind it, or something like that. I close it every day and it will not stay closed. Not a big deal, but just the attention to little details is missing. The bathrooms are dimly lit, but look clean; just difficult to tell with the lighting. The rooms are clean-ish overall, and we would probably stay here again. I really just cannot believe the poor quality of the furniture in the bedrooms. It is unacceptable. Just a few small changes would turn this into a higher end family resort.

    4
    « Good off-season property »

    Very nice outdoor and indoor pool areas, but the room rates reflect that. Summer rates are very high, especially in the Suites and Villas. Don't plan to sleep past 8 am as families are very active in the hallways by then. Would be interested to hear from anyone who tried the 'adults only' wing. Excellent - though pricey - Sunday Brunch option. Watch out of wet carpeting, an unexplained condition in two of three first-floor rooms we used.

    4
    « Very comfortable! »

    I stayed here with my husband and two 5 year old daughters. We had a 2 bedroom queen suite room. In the front room was one bed, sofa and table with 2 chairs. In the back were two queen beds. This worked out great for putting the kids to sleep then watching some tv. The kitchenette was pretty small but the fridge was helpful. The room service prices were very reasonable and the food was pretty good too. The breakfast buffet was ok but not spectacular. The pool however was FANTASTIC! Indoor and outdoor pool and Sprayground, plus a playground. Did I mention that they give out warm towels. We got out of the pool at 7pm. It was really chilly. The towels were amazing. Then they came around with free Popsicles. The hallway was a little noisy but the kids bedrooms are in the back anyway. Overall it was a really great place. The reason I gave it 4 not 5 stars was because our room was not ready until 4pm when check-in was at 3. We were waiting there with the kids and it was not fun.

    5
    « Love this place!! »

    Recently stayed with my family for a special vacation for my mom's birthday . This was our second time staying and we will definitely be going back!! So much for the kids to do, friendly staff , clean rooms , indoor/ outdoor pool that felt very much like a resort . My only recommendation would be to add more service by the pool since you have to wait a long time for your drinks/ food. Overall a wonderful experience in a great location.!

    5
    « Very nice! »

    My friends from out of town were staying a night so I decided to book them a room at the Eden since I knew it was nearby to my house, close to downtown, and nice. My work has banquets every year at the Eden but once I got there and realized how big it was, it was definatly worth the price. Our room was very comfortable. Nicely decorated, the fridge was big enough for our food, the beds were big and nice. I enjoyed the "Do Not Disturb" buttons instead of the usual piece of paper you hang from the door knob. The staff were very friendly in helping me find my room and checking me into the hotel. Overall, very nice! More than I expected. The pool and whirpool (indoor and outdoor) were very nice.

    5
    « Relaxing weekend getaway »

    The Eden Resort is always my go to hotel when visiting Lancaster and it never fails to live up to its name. The staff is friendly and accommodating and the hotel is very clean, and decorated with comfort in mind. There are always events going on at the hotel but you can't tell other than by looking at the parking lot. Its one of the best hotels to have a wedding or family event and definitely a great place for a business conference. It has two restaurants, but is also within walking distance of two restaurants right across the street and its along Route 30 where you can find numerous places to eat.

    5
    « 2 Room Suite »

    2 room suit included 3 queen beds and a sleeper sofa. Enough for our family of 7. Could sleep up to 8 people easy. They had multiple pools including an indoor pool. Get the breakfast buffet. It's worth it!

    3
    « Dissatisfied »

    Reservations were screwed up and elevator closest to our room was constantly not working. Rooms were nice and staff primarily good. We had stayed at this location a number of times before and never had this many issues.

    5
    « So good, we stood here again! »

    Our experience was very nice. We stood in a one bedroom villa. It was very spacious with a living room and full kitchen. It had a full bedroom and bathroom with a rain shower head. It also had a washer/dryer. It was like having your own apartment for the week. The only down side was our villa was located right near where the housekeeping staff stores their carts. So there were a lot of housekeeping staff hanging around outside of our door during the day. It got to be noisy at times and was hard getting in and out with carts and people blocking our path. Other than that our stay was very nice.

    5
    « Really the only place to stay for Lancaster sight seeing »

    I make several trips to Lancaster County Pennsylvania every year, for business and pleasure and have found that this is the best place to stay for individuals, and especially for families that may be touring Amish country. Its has full resort amenities, an indoor pool and outdoor multi-pool complex. A full business center, multiple restaurant choices, a gas station on premises and mall shopping less than a mile away. The service is incredible, and if anything does go wrong, corrections are made immediately. Close to every thing in Lancaster. If you need hotel space for a family, especially for a couple of days, you'll find the cost on par with the several nearby chain hotels, but you always feel like you've been on a "vacation" when you leave.

  • 4
    « Solid family-friendly resort »

    First time at this hotels after reading all the rave reviews. Stayed in a "parlor suite" which was great - modern, clean, well laid out if a touch small for family of five. In sum - - As stated, suites were great except thee interior ones overlook an indoor courtyard which hosts events. There was a wedding on the night we were there and could hear the fun til 9pm. Also quite dark, so I would ask for an odd numbered suite to get the outside next time. - pools - outside looked great but it poured all night. Indoor was dated and they closed that too for lightning which I've never heard of since its indoor. VERY slippery and seems that they could lay some grippers - kids fell constantly even walking. - food - tried garfields which was disappointing. Very average, Greasy food here and the breakfast buffet too. Nothing special. - pullout as a bed was unbearable - incredibly uncomfortable even for a kid. - location not ideal - Lancaster historic town is great and cute but a 10-15 minute drive. On the whole I would've given a 3 but for the incredibly friendly and helpful staff and the comfort of the suite.

    5
    « Great place for kids »

    We stay at the Best Western Eden Resort every year when we visit Landcaster. There are so many fun things to do in Landcaster including Dutch Wonderland amusement park. You know you have a great hotel when the kids want to leave the amusement park and go back to the pool at the hotel. The place is spotless clean, The staff is friendly, the pool area is absolutely beautiful and the kids spray park is awesome, the staff is usually giving out free icecream to the kids. You can order food and drinks and have it delivered pool side. The lobby offers free breakfast. Great place to stay, a little more exspensive than the other hotels in area but the pool makes it worth every penny

    5
    « Perfect family getaway! »

    This hotel was the perfect escape for my family with our kids 3 and under. The pools and playground were wonderful. Hotel was clean and beds were comfortable. Kids had a blast! Breakfast was kind of expensive but that is my only complaint. Perfect for kids but would probably not be appropriate for a couple traveling without kids -- you will be overrun! We were there for the Day Out with Thomas nearby but there is much to do in the area. Will definitely be back!

    5
    « 2nd time back!! »

    We stayed here July 2015 and were extremely pleased, which is why we have returned! Our kids love it here too! Extremely clean property, staff have been very hospitable. I am a germaphobe and this property is probably one of the cleanest places we've stayed and we have stayed in some really nice places! I think what's surprising is that it is a Best Western?! We found out last year that BW has tiers and this property is the highest tier, which is Premier. Worth every penny and LANCASTER is such a nice place to visit! HIGHLY RECOMMEND!!! We will be visiting again!!

    3
    « Strange Smell »

    My family and I have stayed at Eden resorts multiple times in the past few years and have always had a clean and wonderful experience. Normally we stay in the main building but this time stayed in a king bed suite in the villas area. When I first walked into the room I noticed a strange smell, like feces, but did not say anything figuring it was just me. A few minutes later my kids walked in and remarked that they smelled the same thing and then my husband, not hearing them, came in and said the same exact thing. We called the front desk and was told that someone would come and bring air freshener but that they were booked and we could not switch rooms. We did have a maintenance man come and spray but we were concerned about where the smell was coming from, as well as how safe that much air freshener was with our kids. We decided to go to the pool hoping the smell would be gone when we returned but it was not so we called down to the desk again. By this time our kids were getting ready for bed so we couldn't have anyone else come down but they did leave air freshener outside our room and take a small amount off of our bill which was nice but honestly did not make it worth it to stay in a room that smelled like that. As I said, normally we have a great experience and everything else was great but I feel like that smell should have been taken care of before we got there and I am really worried about where the smell was coming from and staying in a room that continued to smell like that. I gave it 3 stars because normally I would give it a 5 from every other stay.

    5
    « Been going to Eden Resort for 25 years now !!! »

    I;ve been going to Best Western Premier Eden Resort for over 25 years now ! its a great place for a family and we go there in the summer and winter.It has a large indoor pool and the best Sunday brunch in Lancaster !

    5
    « Relaxing »

    The hotel is family oriented. The staff are all very courteous. My one pet peeve is hotel being cleaning which it was. The pool are was awesome. They give out ice cream and popsicles for everyone at the pool. We will be returning soon!

    5
    « Hershey »

    Beautiful hotel, great staff and great food. Room was beautiful and indoor and outdoor pool were awesome for the kids. Lots of activities to keep kids busy. Basketball, ping pong, pool table. We stayed in a queen suite and it was gorgeous. Room service was quick and accurate.

    4
    « Beautiful Hotel »

    The Hotel itself is beautiful, clean and offers many features and amenities. The outdoor pool is clean and big enough for all to enjoy, the breakfast buffet was exceptional and our room was gorgeous. I loved the shower. However, the a/c needs to be updated to please all patrons.

    3
    « victim of its own success »

    I booked this hotel after reading the glowing reviews about the pool, the free ice cream, the proximity to amusement parks, the high Trip Advisor rating, thinking it would be an ideal lodging for my twin 12 year olds' birthday while we visited Hershey. The positives: *The staff were unfailingly friendly, patient, and courteous. Very grateful that early check in was permitted and our bags were taken to our room while we were at an amusement park. *The indoor salt water pool is cooler than the outdoor pool and a welcome reprieve from the craziness of the outdoor pool on a hot summer day. *The Sun. Champagne Brunch Buffet was very impressive and worth the money. Very elegant presentation, and my kids loved the ice cream sundae bar. Ask for the pistachio gelato. I think they saw how frazzled we were and offered us a 2nd glass of champagne. This is the only place in the hotel that was not packed with unruly kids. There is an amazing Thai restaurant nearby: UThai. Also authentic Nepalese, Mexican, and Vietnamese. Who knew? Get take-out for some very good food. The negatives: *In late July over a weekend, this place is absolutely mobbed, and many children are running around out of control. *You really MUST book a suite here or else you are likely to face the inner Eden Courtyard which is heavily booked on weekends for noisy events. We endured a 6 hour wedding and reception with a very loud DJ, and the next day, some sort of athletic ceremony. The noise level improves around 9-10 pm. The regular rooms are not very soundproof (bring earplugs, because there are babies and pets galore), and because you don't have an outdoor window except to the courtyard, the room is dark. My brother in law stayed for only one night and was able to get a suite for the same price we paid for a regular 2 Queen room (and we booked through the hotel's website). The difference was drastic. Book the suite, preferably NOT over a summer weekend. *The staff were totally overwhelmed by the guests. The pool was wall-to-wall kids, floating just inches apart, many in diapers. Impossible to get a waitress's attention to order drinks, even while waving a menu. The "free ice cream" is available for one hour if you are willing to stand in a line behind 30 kids while two teenagers scoop cones. We gave up after 20 min. *The food at Garfield's was unappetizing even by kid standards. *At the buffet at the higher end restaurant, Arthur's Terrace, I only saw my waitress once, about 15 min. after being seated, for a drink order, and then finally flagged her down for the bill. Kids were running everywhere underfoot. Can't blame the hotel for lax parenting, but they clearly needed more staff for this crowd. *Closer to Dutch Wonderland. Hershey is about 30-40 min. away, depending on traffic/roadwork.

  • 4
    « Very Nice Hotel! »

    This property had the best reviews out of all the hotels in the area. The reviews were very accurate. This property was great! I was very skeptical because we had not stayed at a Best Western in many many years, but this was a very nice resort. My three young children loved it also so that is another bonus.

    5
    « Great Place to Stay! »

    Beautiful hotel. The entire property is clean and organized. The staff is friendly and competent. Convenient restaurant inside hotel - great for families but service is slow. Plenty of activities, especially for children. Close proximity to theme parks, etc. Not first stay and won't be the last!

    4
    « 44th Anniversary GetAway at Best Western Resort was wonderful! »

    Hotel was secure, clean, modern with beautiful pool facilities. Very enjoyable. Check -In was delayed a little but otherwise this is a first class hotel. Recommend to anyone, business or pleasure. This was our 44th wedding anniversary get away. It didn't disappoint.

    4
    « vacation »

    went for a much needed family vacation. It was a decent stay. pool area is great. everythig else average. Room was not cleaned properly. Garbage on floors, needed vacuuming, garbage pails not emptied and paint smell and stickiness on bedroom door.

    5
    « Love it at The Eden!!!!! »

    Our family truly loves the Eden Resort. It is our third time this summer alone coming to the Eden. It feels like home to us. The staff are great. Nick S. and Ethan at the front desk are so kind and always go above and beyond to make our stay extra special. They treat us like family. We spent most of our time at the outdoor pool. We always look forward to the complimentary popsicles and ice cream. Skylar with pool guest services is super nice and a very hard worker. In addition to the pool, we also enjoy playing bocce ball, table tennis and shooting hoops at the basketball court. Our breakfast buffet at Arthur's Terrace was amazing. They have a very nice selection and everything was great. Our room was very clean. Tonya was our house keeper. She did a great job. She always remembers our family as we come here often. We can't say it enough we love the Eden Resort.

    5
    « Great Adult Getaway »

    My family has been coming to Lancaster for 10 years. My husband and I wanted a weekend just for ourselves. We chose this hotel, which we had never stayed at before, because they offered rooms where you had to be 18 yrs of age or older. The facility is awesome, great for family's. Our room was on the 3rd floor and you had to have a room key from that floor to access the floor. Very private and quiet. Our room as amazing. We had a king suite. Just beautiful and clean. We have friends with kids and suggested this facility for them because the pool area is really nice , lots to do if you have kids.

    5
    « Family Fun »

    Great outdoor pool for kids with water park features. Fun playground structures & golf too. Outdoor pool table, shuffle board & ping pong for adults with wonderful indoor pool, hot tub & sauna. Nice rooms. Nice restaurants that are a little pricey, but you can walk across the parking lot to gas station/quick food place & get 2 hot dogs for $1 or fast breakfast sandwich that was pretty good.

    5
    « Called resort for good reasons! »

    We enjoyed the Sunday champagne brunch and our overnight stay at the Eden Resort. It is close to many attractions in the Lancaster area. All the staff were very friendly and helpful. Our one-bedroom king bed villa has a room with two bunk beds. All the amenities of a luxury hotel room that was super clean and tastefully decorated. The villas were close to the outdoor pool area but also near the indoor pool and exercise room in the main building. You can have foods and drinks brought to you at the outdoor pool. Plenty of comfortable lounge chairs and umbrellas. Kids enjoyed the water playground as well. The indoor pool is fairly huge. We also enjoyed the complimentary lemonade and iced water at the lobby. The hotel ground was beautifully kept. We had an amazing and relaxing stay that made us feel like we had gotten away from it all for a weekend.

    4
    « Eden Resort »

    excellent place to stay in the Lancaster Pennsylvania area. It is easy to find off the main highway and is close to most of the sights in the area. The hotel itself is very comfortable and the staff is very friendly and attuned to your needs.

    5
    « 1st time visit and exceeded all expectations »

    Wow!! This was our 1st time visiting this hotel and we had an amazing time!! We came here with our 2 kids ages 3 and 1 as well as 2 other families (each with 3 kids) and we just had the best time. We came for Dutch wonderland and decided on this hotel based on the reviews of others on trip advisor. Our family got the 1 bedroom penthouse with full kitchen and it was located right next to the mini golf and pool... Awesome location. We were able to make breakfast in the morning which is so much easier than dragging 2 kids to the breakfast buffet. What we love the most: heated pool, splash/spray water for the kiddos/toddlers, pool side food delivery and on site restaurants. We did eat at Garfields for dinner and was very happy with the food and service. The decor and cleanliness is impeccable. Also loved the bath and body works soaps. We can't wait to go back!

  • 5
    « Everything We Wanted »

    Just spent three nights here. Two grandparents, our daughter and two grandchildren ages 5 and 4. I wanted a no-hassle vacation and that's exactly what we got. We had a two-room suite with a balcony on the pool side of the property. There were three queen beds and a queen pull-out sofa. There was a large vanity with two sinks and a nice bathroom with a tub. We had plenty of storage space and the balcony was the perfect spot for all of us to have some quiet time at the end of the day. We are already picking our dates to go back. Pros: The best web-site I've ever used. Use this site and there will be no surprises. The best family outdoor pool we've encountered. Safe, plenty of shallow play areas and a toddler sprinkler pool. I'd love to know the employee to guest ratio. Huge amount of people helping, cleaning, serving. Every employee encounter was delightful. Every one! The hotel is spotless. Our fridge didn't work. We called, left for dinner and returned to find a lovely note from maintenance that they replaced the fridge and transferred tons of juice and water into the new one. Had plans to visit some attractions but the kids loved the place so much that one whole day of vacation we never left! They swam for hours, played in the playground, putted some golf balls around. Poolside service of food and drinks. Priceless!! Food was reasonably priced in both restaurants. Nice kids' menus. Breakfast buffet was yummy. Free ice cream and popsicles at the pool. Kids loved it. Comfy beds and a pillow menu which we never got to use. Next time. Cons: Some highway noise. So use that tricked out website and find yourself a room away from the highway. Some Tripadvisor comments were strange...folks coming for their anniversary or a girls night out or with older teenagers. This is a family resort and you will find families here with lots of mostly young kids. Perfect vacation.

    4
    « Great Property For Families »

    We have stayed here twice - both when taking trips with the kids to Dutch Wonderland and Hershey. The property is very close to Dutch Wonderland and is about a half hour from Hershey. We always opt to stay in the Queen Suite. It has two separate bedrooms with an mini kitchen and bathroom connecting them. There are 3 queen beds (2 in the back bedroom and 1 in the front bedroom) and a pull out sofa. So sleeps 8 if necessary but we are only a family of four -- it's perfect for us. The resort has indoor and outdoor pools, a small arcade and the restaurant on site is good and very affordable. They also offer take out delivered straight to your room (at no additional service charges like ordinary room service). Outside they also have BBQs, a playground, and a sprinkler park. My only complaint about this resort is it is a bit noisy. The walls are pretty thin and it is right off the highway, so you can hear a lot of traffic passing by too... Overall, it's a great value and for a Best Western - VERY NICE!

    5
    « Excellent!!!! »

    This hotel is the cleanest hotel I have ever stayed in, with the best customer service. We stayed in the Garden Rose Suite, which is beautifully decorated, spacious, and exceptionally clean. The hotel is wonderful for families and very well located, especially if you are traveling to Dutch Wonderland. This is, by far, one of the nicest hotels I have ever stayed in and I am extremely hard to please. The rooms are nice, the restaurants good, and the pool and kids water zone are fabulous. There is actually nothing negative to say. My family and I had a wonderful stay and I highly recommended this hotel if you are traveling to the area with your family.

    4
    « Updated Review »

    When we visited Eden last summer, it was a different experience. They offered a complimentary stay for our troubles, so we happily took it. When we went back, it was a much better experience. Our room was clean. Service was nicer & more accommodating. It felt like we must have visited during an off week when we first went. It's a really nice motel-style resort in that the rooms are really narrow, with lots of fancy, upgraded aspects like linens & bathroom. The food during the Sunday Brunch was not impressive, especially for the price. But other than that, it was a really nice stay.

    4
    « Girls Night Away »

    We were in a section that was newly renovated so that was a plus although finding the room proved somewhat difficult. Friendly staff helped us find our way. Rooms were nicely decorated and clean. We did order room service for breakfast which arrived late although it was delicious. The pool hot tub closed by 10 pm which was a bit of a disappointment. All in all it was a comfortable one night stay.

    5
    « This is an excellent hotel for families with very small kids »

    I don't know if I would really call this a 'resort', unless you're under 5 years old. We went with our 16 and 13 year old children, and I believe they were the oldest children there. I do believe just about everyone else had a child (or 3) under 5 years old. The hotel is really geared more for this younger crowd, and it does well at that. When we arrived on a Monday it was really pretty crowded. We had to wait in line 5 or 10 minutes before speaking to the front desk to find out our room wasn't ready yet (it was after 3PM). We walked around a bit and our room was ready within another 15 to 20 minutes. We got a room with 3 queen beds which was fairly pleasant and spacious, but nothing to really write home about. We had a view of the parking lot, which I don't think gets much better. We ate in two of the restaurants and felt the food was reasonably priced and pretty decent. They had a dinner buffet that looked good but I decided to get a burger instead. As is a common occurrence, the restaurant was filled with children and fairly noisy. The food was delivered without a long wait, and the staff were friendly and patient. The two pools are large for an average hotel, but again I would say small for a 'resort'. And this is where it happens again: If you're 5 years old, I'm sure they are gigantic. They have an indoor and outdoor pool. the outdoor pool was always pretty packed, while the indoor pool was sort of hit or miss. They have a 'waterpark' area but I don't believe anyone over 10 is allowed (it's more like a toddler play area I think). We got to shoot some pool, and they also have a ping pong table and giant chess board. On one of our nights by the pool table there was an argument between a man and a woman (they weren't together) that turned into loud cursing in front of their small children, and I can only believe this has to be a rare occurrence. That was not pleasant for anyone. The mini-golf course is really just a bunch of wholes in a small patch maybe 12' by 12'. The staff was very pleasant. They seemed to have little pleasantries here and there as well: free ice cream around 4PM by the pool, a small bag of chocolates in our room, the dinner buffet, etc. In summary, if you've got small kids I think this place must be great. If you're going for a romantic weekend or with older kids you may not be so impressed. Perhaps it's better when school is in session. Depending on how old your kids are (and if you have kids), 'Family friendly' can either be a nightmare of noisy children or a blessing of a place where you don't have to worry about the noise your kids make. I'm giving it 5 stars because I think it's great for families with small kids. If it were just my wife and I, I wouldn't rate it so high.

    4
    « BARRY BARRY NICE »

    Nice clean friendly hotel for swingers and couples wanting to meet and have a good time. Fun time for all in the pool area. Couples friendly down in lounge area. Plenty of cold drinks and hot ladies. A must for those wanting a good time.

    5
    « Good family hotel »

    We really enjoyed visiting the Eden hotel for three days. We were there while we visited amusement parks. The rooms were comfortable and attractive. The food at both restaurants was delicious. The highlight of our stay was the Sunday brunch. It was definitely the best brunch We ever had. The staff was very helpful, especially Ashley. They had inside and outside pools and a small water park. We also played shuffleboard and ping pong. The last day we spent the time enjoying what the hotel had to offer. It was a great experience.

    5
    « Great family Hotel!! »

    We stayed 3 nights in mid July, and were over the top impressed with this place. We were traveling with a 4 1/2 year old, and the plan was to do Dutch Wonderland day one, Strasburg RR and a buggy ride day two, and just relax day 3. Well this hotel made this plan go better than expected. Starting with the room: we had the two queen beds, with a refrigerator, TV and cable, and a small but functional bathroom. The room was clean, the beds were really comfortable, and there was separate chair and table for sitting as well as a desk and chair. Storage for clothes was sufficient. We were located on the far end of the hotel, close to the restaurant but far from the pool and activities. Not really an issue as travel through the hotel is pretty straightforward. We were really impressed with the indoor/outdoor pool and adjoining kid water play area; this was a great place to come back to after a long day to relax by the pool and let the kids use the pool, spray park, and adjoining playground and activity area, Food and beverage service is available, making it easy to kick back and relax while the kids have fun. The hotel restaurant is very good, both with the pool menu, as well as the larger menu if you eat in the restaurant. I tried the prime rib, and it was really, really good. The staff is very friendly and accomodating, and if you have an issue they will do their best to solve it, and compensate you for any inconvenience it causes. The hotel is close to local attractions, and conveniently located at the intersection of 222 and 30. There is a Sheetz on the adjoining property, walking accessible if you need to stock up on supplies. The hotel has some nice touches. They do ice cream time for the kids in the afternoon at the outside pool, or an employee comes around an offers popsicles. We no issues with seating at the pool, and there are lifeguards inside and out. We are so glad that we chose this hotel, and definitely will be the place we return to you next year.

    5
    « My Favorite resort »

    I stayed in Eden during the 4th of July week. It was my 3rd visit to Eden and we absolutely love it there! It is a great family resort. The pools are great, both indoor and outdoor. We enjoy just staying at the pool all day because the atmosphere is so family friendly. My kids didn't want to leave. The food in the restaurants is good too. Sometimes the service is a little slow but the customer friendly service makes up for it. There is a lot to do for the kids so I highly recommend staying there. If you stay you should stay for at least 3 days to enjoy the ammenities. We will definitely be back again soon!

  • 5
    « Great stay with accommadtions »

    The first night we slept in our room the central air was not working properly. We called the front desk and they responding promptly. Later that day the problem did not improve. They offered to move us to another room but it was on the other side of the hotel which was a lot of work with a child. They solved this problem by giving us a large fan, free breakfast, and took $80 off from our bill!! Brandon helped make all of this happen!! Great stay, delicious cobb salad at Garfield's!

    5
    « Awesome family resort »

    We split a suite with another family (8 total) and we couldn't be happier with the accommodations - went to Dutch Wonderland on Tuesday and hung at the pool all day Sunday - would definitely go again. There is a buffet on the grounds and we went for breakfast- tip- just send one person to buy 2-3 kid buffets to go- them cram a ton of stuff into your bag and feed whole family! Also stock up at Sheetz convenience store walking distance!

    5
    « Family Friendly »

    Love the facility - all employees are excellent - very helpful. Kid friendly campus - our grandchildren loved the pool area - we will be coming back again. Surrounding area has many options for sight seeing and activities. Food at the hotel restaurant are excellent - enjoyed pool side lunches and free ice cream everyday - many additional restaurants in the area - excellent shopping

    4
    « Picking a nicer hotel for a baseball tournament. »

    This is a large hotel, very nice lots of staff around. Checking in was a little slow but pleasant. I would love to have seen the floor plan or more photos of the room we picked. I picked a more expensive Villa but really thought the king would have been a room - but it was open to the bathroom, living room and work station. Wish I could have seen that online - which really is a simple thing for Best Western to provide online. I would not have chosen that b/c of the lack of privacy for the parents. The pool in the summer time is overwhelmingly crowed. The free ice cream or pops to kids with sooooo many kids was a little too much. Great idea but not at top of season with so many. Kind-of made you not want to use the outdoor pool at all. The older 11+ kids moved away but they did play basketball and table tennis etc... The food is really good and priced well. Our villa was right off the highway - but in the room you did not heard a thing. Hotel is clean and they really kept up with it.

    5
    « Love this place! »

    This is the perfect place for business or leisure. I am so impressed with this hotel/resort. It has everything one needs for family vacation or business. The staff is always very friendly and accommodating. As I travel for business frequently, I was so happy to find this location and it is now the only place I will stay when in this area for business.

    5
    « A memorable vacation with the grandkids »

    Loved our stay @ Eden and we're already planning to come back next year. We had an amazing time especially the grandkids. The rooms were comfortable,food @ Garfield's was delicious, the pool and play area were awesome, had ample parking and the staff were accomodating. The AAA discount was an added bonus and very much appreciated.

    5
    « Really nice, affordable hotel. »

    Even though it was just for one night, we had a wonderful stay. The room and staff were really top notch. We liked how the TV area of the room was separated from the bedroom. Our toddler loved the pool area. The rates were reasonable and we will definitely stay again when we come back to Dutch Wonderland. The only suggestion I would make is not to have a designated smoking area directly outside of the door to get to the pool. Walking our son through this area was not pleasant.

    5
    « Exceptional Resort! »

    The resort is beautiful - you forget that you are in PA and not in FL or on an island. It is well maintained and modern. All the staff is great! Extremely helpful, friendly, and accommodating. Dalia, who I believe is one of the housekeeping managers is wonderful. She makes sure that your room is clean and comfortable. Not only is she happy to help the guests, but she is happy to assist her staff.

    5
    « 4th of July »

    Went back to Eden for 2x and stood in the suite with my family..rooms are beautiful..staff very friendly and accommodating...breakfast buffet is excellent...love everything about staying there will definitely be back

    5
    « another great weekend.. »

    Arrived to the big smile of Mgr. Anita Midgley welcoming us back. We like to plan a long weekend every two months or so. This trip was no different, other than some room upgrades they have made. If you make eye contact for more that two seconds with any employee, there is an immediate "Hi, can I help you?". Room immaculate as always, food quality and service is awesome. There are a lot of hotels in lancaster, but there is no place for us than The Eden.

  • 5
    « LOVE LOVE LOVE Eden Resort! »

    We loved our stay at Eden Resort this week! The place is BEAUTIFUL! Rooms very comfortable. Most workers were very friendly and had a smile on their face! Absolutely LOVED the pool! It's big, plenty of room for all the guests hanging out there! And it is deep and not all shallow. The kid area was fun...even for me...it was pretty hot and the water was colder over there...I like the water to be refreshingly cool! The pool temp was great though! They had fun things to do outside: boce (sp?) ball, ping pong, basketball. This will be a new summer tradition for us...the only difference is our stay will be longer next year!

    5
    « Beautiful Resort! »

    The resort itself is gorgeous. The grounds are well maintained. The pools (inside and outside), Kids Water Zone, playground, and recreational area (bocce, billiards, ping-pong, shuffleboard, basketball, putting green, picnic area) are also well-maintained. The pool lounge chairs, tables, and umbrellas are nice and always clean as was the pool house restrooms. The staff, from the reception area, to the housekeeping, to the pool area, are very friendly and willing to help. Tonight, I stopped by the front desk to ask for something and Wayne and Ty happen to be standing right there. They gathered everything I asked for and had it to me within minutes....and with a smile! We stayed in the one bedroom King Villa with a full kitchen (including stove, oven, and dishwasher). The room had a king bed, pull out sofa, sitting chair, coffee table, full kitchen, a counter table with 2 chairs, bathroom with 2 sinks, fireplace, flat-screen tv, and a private patio. I believe it sleeps 3 or 4 people. Pros: - friendly staff very willing to accommodate - clean, modern, and well-maintained (our room and the entire resort) - amenities - pools, Kids Water Zone, playground, recreational area, executive area with printer and scanner - fluffy towels and clean linens (even the pool towels are fluffy) - nice laundry facility (the washers needed some freshening though - some villas have private washer and dryer) - small private patio with the room we had - complimentary frozen treats in the afternoon by the pool - poolside food and beverage delivery available - two restaurants and a lounge located inside the hotel - a little bag of complimentary Wilbur chocolates upon arrival Cons: - wish the room had a little more floor space and at least one more luggage rack. We had 2 adults and a child in our room and only one luggage rack. There wasn't much open floor space to leave our bags. - the kitchen table only had 2 chairs. - there were only 4 place settings of dishes and utensils. I am sure I could have asked for more dishes though. - to get into the room you had to walk up 2 small flights of stairs. That was only inconvenient when carrying luggage. - the sidewalks to the villas are odd. They are difficult to navigate with luggage carts. - wish the hotel had complimentary coffee and tea in the lobby. They do have complimentary lemonade though! All in all, it's a really nice resort and one I would totally recommend.

    5
    « Escape from NY »

    This was the second trip to this hotel. The first one was 2007 BK (Before Kids). When looking for a return to Amish Country with the kiddies, this was the only place booked. The new kids play area was all my kids wanted to do. They didn't even use the other features like the putting green and other activities. Getting the Villa Suite with the full kitchen and washer/dryer was worth every penny. Having Arthur's and Garfield's delivery onsite worked out great. Even when my orders were missing something, they corrected the error immediately. Not the cheapest hotel, but they are highly ranked for a reason.

    5
    « Fantastic family resort! »

    We only stayed one night, but this place had me wishing we were staying LONGER. We were greeted by friendly and helpful faces upon check in, and the friendliness continued throughout our short stay. We stayed in a double queen, which overlooked the indoor pool. My 3 year old LOVED looking down at the pool.(Sorry for all the fingerprints on the windows!) The room was very clean and it was clear that management wanted everyone to enjoy their stay. TONS of amenities here- indoor pool/hot tub, fitness room, sauna, outdoor pool, outdoor kiddie pool and splash area, playground area (amazing pirate ship, castle, and swings) basketball courts, pool tables, and on and on. There are restaurants on site as well.I really liked the pool side service. My daughter and I loved the pools. They give out free ice cream/Popsicle at certain times as well. The little things go a long way in making this resort so amazing. The only negative was that the WiFi wasn't working for part of our stay, and this was not much of an issue for us. It also occurred after some heavy thunderstorms, which may have affected the service and not been the hotels fault at all. The WiFi was working the next morning when I checked. My daughter goes to bed early so next time I will request a room that doesn't overlook the pool. The indoor pool is open until 10, so that kept her up a little later than we would have liked. But there will definitely be a next time. This place was amazing from every aspect.

    4
    « Enjoyable Lancaster Theme Park Family Trip »

    Great place to stay for Dutch Wonderland/Hershey getaway with a group. A fun and clean place to stay. Kids love the pool and adults love the poolside! We've recommended to all friends who mention staying in this area with a family. Great value for cost!

    5
    « Family Hotel »

    My husband and I took a quick getaway to Lancaster without out children in January. I found this hotel through a travel website and the rates were decent. The hotel is beautiful, there are several restaurants located on the property. We wanted to try family style dining. The pool was great. If you don't want to run into kids, this isn't the place to stay, there are a lot of families with children (we didn't mind). Would stay again!

    5
    « Excellent Family Friendly Resort! »

    Just spent the last three nights at the Best Western Premier Resort and Suites in Lancaster, PA. Can't say enough about this hotel. Very family friendly, beautiful pool complex with splash area for the little ones and close to all that Lancaster has to offer. Twice a day they would hand out free Popsicles and/or ice cream by the pool! We thoroughly enjoyed ourselves!

    5
    « Excellent Resort »

    This resort was incredible from start to finish. The rooms are immaculate and the staff is super friendly and helpful. I will absolutely be staying here again and will certainly be recommending to anyone traveling into the area.

    4
    « Children Children Everywhere »

    My husband and I stayed there for our 2nd year anniversary after doing a LOT of research. The plan was to find a 5* hotel/resort for a mini "get away staycation". Overall it was an incredible place. Very lavish and rich looking as soon as you walked in (I mean they didn't great me with champagne or anything but it was beautiful). Check in was GREAT. We reserved our room back in May and I've read so many horror stories of hotels loosing reservations, but not only did we have our room available, they upgraded our room to a king suite for free!! Third floor, highway side, though very quiet. There were plenty of options for on site eateries, depending on your mood, and each one has it's own list of Room Service options (for a $2 fee). Access to both the indoor and outdoor pools with complimentary ice cream outside (it's the little perks) and a sauna and hot tub inside. One thing I will say... if you are planning for a couples only retreat, beware of the fact that there will be plenty of families there. At times it *kind of* killed the "romantic" mood when doing things like eating and there's a family full of screaming kids at the table behind me. Also, the sauna and hot tub are meant for and marked as for "adults only ages 18 and up" but as soon as one family lets their child in, all the kids are like "OOOO ME TOO". And the outdoor pool is good for if you want some sun and relaxing poolside and the occasional dip, but forget about relaxing in the pool without getting splashed by some kid. (Although they do have an adults only hour ... at 8 am). All in all I recommend... there are ways around the children.

    4
    « Dutch Wonderland/Family Trip »

    My husband and I traveled to the Lancaster area for a family trip. We had a great time at the hotel. Rooms were very clean and we were placed in the new section of the hotel. The hotel is child friendly with lots of young family's. The pool and sprinkler pad were amazing. We will be staying at this hotel again!

  • 5
    « Great Resort, not your usual Best Western »

    We had a 6 week corporate stay with our family of 4 while relocating to the area. The villas are lovely, almost like apartments. Some have kitchen, some only kitchenette, no stove. They are spacious and lovely. There is a playground and games area outdoors for kids of all ages. And the outsoor and indoor pool are both big and at a great temperature. You won't go wrong here. Even the prime rib buffet dinner on weekends is good at Arthur's restaurant. Of course, don't miss the champagne brunch on Sundays. Can't say enough good things about this place. Family-friendly and customer service at its best. Ask for a room with pool access (indoor pool).

    5
    « Quick Getaway »

    Second year staying at Eden. Less than 10 minutes from where we use to stay on Rt 30E. I'm a bit of a clean freak and OCD and this is where to stay if you are the same! Rooms are very clean and inviting. We stayed in 109, right on first floor, just down the hall from the lobby, along the main walkway which I was a bit nervous because I am a light sleeper. They have a 10pm quiet time sign so that was not really an issue...although you did hear a random few around midnight heading back to their rooms. Morning hours you hear people starting their day but why lay around anyway! Walk in to a pull out sofa and very comfy queen bed. Plenty of pillows but I bring my own anyway. Big screen Tv in the first room as well as a closet and safe and iron. Bathroom, vanity area, fridge, microwave and coffee maker are in the middle section with a door on both sides so if someone was getting ready it didn't bother the others. Shampoos, soap, lotion, shower cap, qtips, hairdryer all supplied. Back room has a closet, full length mirror, tv and two queen beds. Air was easily controlled and quiet. Beautiful lobby and everyone is extremely helpful with directions, suggestions, or just general help! Restaurant serves very good food although the wait was a little long I felt. Bar area is also nice. There was a second restaurant but it was not open when we were there. Pool area is amazing and also has poolside food ordering. Splash area for kids was great. We had a 4 year old and two 16 yr olds and they were all equally happy. Miniature golf, pool, shuffle board, basketball, a playground area for the kids...they've got it all. I feel you get what you pay for and I will definitely be staying here again!

    5
    « Best Best Western ever! »

    This Best Western lives up to its name as a premier resort. The reception was warm and friendly with fresh cookies for our large group. The rooms were very nice and had the right amount of amenities with a fridge, microwave and flat screens. There were multiple things to do including ping pong, basketball, shuffleboard, pool, and board games for check out. The restaurant was good and cheaper options were within walking distance or the front desk had carry out menus. I would definitely stay there again.

    5
    « Superb Value »

    Surpassed my expectations at every level. Even though it was prime season and very busy, the place ran like a well oiled machine. Our room was pristine and the grounds impeccable. Kudos to the management and employees!

    5
    « Awesome Hotel! »

    This is a great hotel for families! The outdoor pool is fantastic. The pool area is beautifully landscaped, there are waitresses available if you want to order food or drinks by the pool, there is a separate splash area for little kids. Also, mini golf, basketball court, and ping pong outside. They serve popsicles and ice cream by the pool a couple times throughout the day for free too! The kids had a blast here. The staff was great and always went out of their way to be sure we were happy and comfortable. I would highly recommend this hotel!!

    5
    « Very Nice Stay »

    Enjoyed our 1 night stay - rooms were very nice and a great fit for our family. Enjoyed the indoor pool before relaxing in our room for the night. Would definitely stay here again if we come to this town again.

    4
    « Nice hotel and grounds »

    Lovely exterior grounds. Front desk staff was very nice. Had a 2 bedroom suite which worked out well for our family. Enjoyed the balcony overlooking the pool. There were no robes in room. There is a hairdryer. Pool was very crowded with children on Saturday. Too crowded to even get a chair. Sunday we were able to get a seat. There is poolside menu for a light meal and drinks which is nice. They also have an hour of complementary ice cream which the children love at the pool. Elevator near our room was out of service for both days. We were on the 3rd floor. It was fine for us but could be difficult for elderly or families with small children. Did not like the breakfast at Arthur's restaurant. Watery coffee. Just fair food although extensive buffet and menu. Very mediocre for the price. Have to drive to all attractions but not too far. Be aware that other than Dutch Wonderland and the shopping outlets most places are closed on Sunday or close early

    5
    « Great place to stay with the family »

    We stayed here while we visited Dutch Wonderland. We will definitely be back here. Rooms were nice and very clean. Staff very helpful and quick to help with anything. The out door facility was amazing. My kids loved the pool, sprinkler area,playground...etc. The breakfast at Arthurs was delicious too.

    5
    « Family Hotel in Lancaster »

    Great place for a family vacation. Close to many local attractions including Dutch Wonderland and Hershey Park. Hotel is large but did not feel crowded. Pool area is great. Only negative - if you stay in a Villa, request a unit away from the highway! Ours was on the highway and noisy at night and early morning.

    5
    « Best Hotel Ever!!! »

    We have stayed at this resort for the fourth year in a row, and love everything about it. The staff is absolutely amazing, the villa's are just beautiful, and feel like home. The pools and play areas are so safe and beautiful. Drink and food service by the pool is affoardable and awesome. I wish we could come back more than once a year, but always have something to look forward to.

  • 5
    « Wonderful resort geared to families »

    My family had a wonderful time staying at this resort! Easy check-in (with complimentary delicious chocolates was a pleasant surprise) and prompt service when we requested additional pilliows and towels. The pool/splash pad area for young children is terrific with two baby pools and numerous fountains they can run through and enjoy. The pool has adult swim time from 8am-9am now however the children can still use the splash area and baby pools. We discovered getting out there early was great as it was not crowded! On site they also have a great playground with a pirate ship & small castle to climb in, swings, and a large size connect four game. They also have a basketball court, outdoor ping pong and billiards, and small putting green. Our toddler had the time of his life! We stayed in a ground floor suite that had easy access to the pool and play area. I loved that the bedroom has a closed off door so we could put our son down to sleep early without hassle.

    5
    « Awesome Hotel »

    Everything was great, the rooms, service, cleanliness, friendly staff. At poolside you could order food and drink and have it brought to you as you relaxed. Would definitely stay at this hotel again and again!

    5
    « Excellent hotel »

    This hotel is very family friendly and gorgeous! Ensure to plan a day to enjoy all of the hotel's activities for children! The outdoor pools, park, and put put course are wonderful. Very clean, very friendly, and I am already trying to find a time to go back!

    5
    « Surprisingly wonderful »

    While this place came highly recommended, we still were very surprised that a best western could be so nice. it definitey had a luxury resort feel to it right in little old Lancaster pa. They thought of everything when it came to the rooms, down to the bed lamps for reading and the blue ray DVD player. We will most definitely be back again. We thought it was completely worth it. And the staff was so welcoming and kind.

    3
    « Our family had a great time »

    Went for two nights with my husband and 3 year old while visiting the Lancaster area. The hotel is beautiful. Very clean and great service. We loved the pool and spray pad. While we will most likely go back we learned a couple things that we'll keep in mind for next time. First I will ask for a room not overlooking the event space if they will be having a wedding. We weren't told there would be an event and our room was overlooking the atrium where a wedding was being held. After a long day at the amusement park we were all exhausted, but couldn't get to sleep until the wedding was over because the music was SO loud. Second we would not eat at Arthur's for dinner again. They had a prime rib buffet. The food was mediocre. Prime rib way over cooked and they ran out of it. The breakfast buffet there though was better. Last we would not order room service again. When I think room service I think real plates and silverware. It was brought to us in styrofoam take our containers in a bag with plastic utensils. All in all we really enjoyed our stay and will stay again when in the area.

    5
    « Great resort!! »

    We thoroughly enjoyed this resort! The pool/splash pad areas were great for our nine-year-old and two-year-old! The playground/pool table/ping pong tables were great as well! There was a lot to do for the kids; free ice cream poolside in the afternoons was a nice touch! If you wanted more, Garfield's waitstaff was there perusing poolside to take your order. We ate at Garfield's one night, and while the wait was extremely long (kids' meals came out and they were done before we had ours), they compensated our meals and apologized for the delay (orders from the pool were backed up). The food was delicious! Hotel check-in/out was a breeze. Our room was very nice and clean; the only complaint I have about the room was the carpet. After the first night, we noticed the bottoms of our feet were BLACK. I know it was on the first floor, high traffic area, but scrubbing those carpets could go a long way! Otherwise, that was really the only downfall. Noise from the hallway at night was somewhat annoying, but they do have posted to keep quiet after 10pm--it's not the resort's fault people are rude! Overall, I highly recommend and would definitely go back!!

    4
    « Change were needed is Good »

    Breakfast has been a disappointment several times during our visits. We had a disastrous time during our breakfast time on July 5 2016. Where we were seated first the waiter spilled coffee and orange juice over my husband's clothing that stained them. We decided to be moved to another table... the table was in a corner close to the glass door and next to the bar during breakfast time... here we noticed the carpet area underneath the table was filthy, cereal, pieces of bread and crumbs Not Clean prior to sitting us there... before we sat as we waited for the assistant manager to send someone to clean the area the new waiter spilled hot water all over the table and chairs... Again we needed to move to another table. We were very aggravated and upset since we were with our kids and were eager to eat (hungry). This is not the first time we have expressed the attention to details needed in cleanliness in the breakfast area at Arthur's. The assistant manager was out-of-line when apprehending the waiter who seemed new by the host-podium (entrance) in the presence of the guests. It was wrong and condescending. Our breakfast was paid in advance and for the assistant manager to voluntarily reverse the charge for all of the inconvenience and time-set-back was the right thing to do? Thank You. In addition, some waiter's uniforms did not look clean since we noticed them clearing and cleaning the tables by leaning the dirty dishes against their uniform instead of using trays to clear... I wonder if they wash their hands often (before they touched our paper napkins requested). The overall appearance of the staff should be polished and staff retrained. Furthermore, the food options for people with dietary registrations are poor and lacking with the Pool-side, Garfield and Arthur's menus. During the breakfast buffet Gluten Free cereal is offered with only 2% Milk? No Almond, Soy or Coconut (Non-Dairy Milk) were options, No Gluten Free Oatmeal or Breads, No turkey, stir-fry vegetables or corn tortillas, ?turkey? not available, only upon a request for breakfast. Why is it such a challenge to have available and display in the breakfast buffet substitutions for people who need it and are paying. I spoke to the Executive Chef, Mr. Eric on July 6 2016. I think Mr. Eric was selfish and condescending when he asked me ?what will I do with the non-dairy milk not used (almond, soy or coconut) if we offer it to just one person, the 1% of our visitors?? Mr. Eric was biased when he confirmed? many guests who visit have dietary restrictions and we try to cater to all but is too overwhelming for the kitchen. I gave Mr. Eric some ideas and suggested that during his meetings gluten and dairy is discussed. I should not be limited to just fruits, tea, dry gluten free cereal and no non-dairy milk option and some home-potatoes for the cost of breakfast per person. My dietary restrictions should be a concern and I should have options to suit my needs. Perhaps a separate menu (vegetarian, Vegan, Gluten Free) available upon requested or to be informed in advance. Since the majority of the Eden Resort visitors don't complain or request such need other visitors should not be limited. Why bring my own? Why go else-where to eat? Overall, the staff will do their best to meet any request. However, some do have an attitude and seem bothered when approached with questions or more-so with concerns.

    3
    « Good staycation or home base for this area »

    We stopped here for one night in the way to another destination. We picked it because it was rated number 1 and for the family amenities. It is definitely a family place- but with the nice pools and splash areas comes the crowds so it's a place you will interact not a place for private play or solace. The location is next to the freeway so it doesn't really feel like a "resort" getaway but the value is there because you don't have to pay for another location to keep your kids entertained. Our bathroom was outdated and the view was of a banquet room- soooo glad there wasn't any event going on. Staff looked haggard and overworked- didn't interact with anyone. Fitness center is adequate. Was ok for $135- glad I didn't pay more.

    4
    « A GREAT Hotel for Families!! »

    Just returned from a 3 night stay for a family reunion! Lancaster is such a great place for kids and this hotel is ideal! Maybe a little pricey for some but a beautiful hotel centrally located to so much! An amazing outdoor pool with a separate kids area which is so cute & fun for 6 years and younger, a playground, basketball courts, shuffleboard, and at one point my older boys were playing soccer! Complimentary Turkey Hill ice cream daily at the pool! If it rains... No worries it's offered in the lobby! Wait staff at pool for food & drinks! And very reasonably priced! A great indoor pool too with lounge chairs and tables to gather at. The hot tub is here too. I was very lucky to have a room on the first floor with the indoor pool view. My kids were able to walk right out from our room! They do lock you "out" at 10 pm when the pool closes! Which is great so as a parent you don't have to worry! Lifeguards were at both pools until 10pm. Nice exercise facility... But I was on vacation & chose to ignore it! There were weddings friday & Saturday night... My sister had an courtyard view.... That would be the "inside" courtyard where weddings are held. You heard the music.... It was loud but it did end at 10pm. If you're traveling with young kids you DO NOT wAnt a courtyard view!!!!! Buffet breakfast at Arthur's was great! $15/adult and $12/kid with all drinks included. Well worth it. Had dinner at Garfields.... Eh! Food was average but service was so slow!!!!! We didn't return. Prices were fair & it was casual. Dinner offered at Arthur's but $$&. There is a Carraba's and outback directly across the street! Spacious rooms & pretty.... And a lot of families! I could nitpick and complain about the lack of light while taking a shower, that my room was not ready at check in, but the positives outweigh the negatives! It's a 40 min drive to hershey. I'd definitely return!

    5
    « We Love Eden's Paradise »

    Just got back from a short trip to Eden's. This was or second time visiting, and we had a very positive visit. My five year old daughter loves the pool and the splash area- the only negative thing I would say about the pool area was that there were some pre teens running around the splash causing a safety issue for the younger kids. We had an room over looking the indoor pool- and the best thing is the free Wilber chocolate upon arrival.

  • 5
    « Great Hotel »

    This Hotel is a secret gem ! We stayed here on trip to Hershey Park. It was a little drive @ 1/2 hour - but worth the trip. Pool is awesome. Restaurants clean & reasonable. We had 2 bedroom suite outside the pool area & our 3 kids had a blast. Highly recommend this!!

    4
    « LOVELY PROPERTY »

    Very clean hotel and staff are truly helpful. Although I reported hair and nails on the sheets, I will book here again. We love the extras like the robes provided, free ice cream at the pool side and fitness center hours are avail.

    5
    « Great hotel for families with kids »

    The staff is extremely friendly and the place is kid friendly. Our room, the hotel, and outdoor area is very clean. The hotel is right off a major highway and conveniently located to many stores and attractions i.e. Dutch Wonderland, Amish Farms, Hershey Park, CVS, supermarket, and restaurants. The hotel does everything possibly to make your stay a pleasant one. I had an issue with the buffet breakfast and they made it right. I had an issue with our room and they made it right. We will be back again.

    5
    « beautiful resort »

    Loved staying here. We had a suite with a fireplace. Only complaint is our room was in a separate building from the restaurant and pool. Luckily the weather was perfect so we didn't mind walking back and forth from room to pool. Had I known I may have chosen a different room. Staff was friendly though.

    5
    « Home away from home »

    Our suite was superb! We were so amazed at how nice and comfortable it was. We had two couples traveling together and our suite provided us with so much privacy and all the amenities of home, including our own washer and dryer.

    4
    « Great family vacation 2 years in a row »

    This is the second year my family consisting of my husband and I and our two kids age 4 and 2 stayed at this hotel. We love this hotel and how family friendly it is. The rooms are perfect size, the outdoor pool area is a perfect getaway if you want to spend a day or part of a day hanging out by the pool. We will definitely be returning. The reasons I only gave it a four vs five stars is because the service and hospitality was not consistent. Most people we encountered were very pleasant and seemed sincere in their hospitality but there were a handful of encounters during our stay which ranged from disinterested to rude. We also wished the dinner selections at the adjacent Resturant Garfields were a little better.

    3
    « Average Experience »

    My husband and I celebrated our anniversary here - a last minute decision. Based on the reviews and a friend's suggestion, we decided to come here since our first choice was fully booked ??. This is definitely a family resort. We felt out of place. We stayed in a room that did not have a Jacuzzi. So, if you decide to make it a romantic weekend, definitely spring for the extra dollars for a room with a Jacuzzi. It will make it so much more worth it. Also, make reservations for the restaurant with the buffet brunch because they do not reserve space for their overnight guests. I personally think they should, it would certainly make up for a mediocre stay, especially for couples.

    5
    « Perfect atmosphere and staff »

    I stay at the Eden every week. From the moment of pulling into the parking lot , the beauty and serenity begins. The staff are all amazing and kind. Rooms are always clean and comfortable. I would stay At Eden even if I were to come back for vacation. Upgrade to a spacious and beautiful suite or even one of the villas - it gets even more amazing

    4
    « Nice hotel »

    Nice hotel w lots to keep kids entertained. Questionably clean.. Found long hairs stuck to shower wall and a toy under bed (not ours) the restaurant in there Garfield's I didn't have much success either time we ate there. Kept getting our orders wrong and it wasn't even that busy. Besides that I would probably stay there again. But if I had similar situations happen I would not go back. The kids were quite happy there!

    5
    « GREAT HOTEL FOR GETAWAY OR FAMILY VACATION »

    My husband and I recently stayed at the Best Western Eden Resort, our second stay there. Beautiful facilities and outstanding staff. Super clean. We had a luxury King room in an adults only wing which was wonderful (private and quiet). I recommend the spa weekend package or the enchanted evenings package ( we did a custom blend of the two). Good hotel for a romantic getaway but even better for families.Outdoor pool facilities more suited to families, and there are LOTS of kids, which is great. So many chairs we were still able to lounge in sun and cocktail/light lunch service is available. We did get to swim in the indoor pool - absolutely lovely. Breakfast buffet is varied and freshly prepared and staff are helpful and friendly. Pots of coffee on table - nice touch! Location is central to most tourist attractions, but not a walking town. Really need a car to go anywhere. This is our favorite hotel in the Lancaster Area - we first stayed here when we were seeing a show at American Music Theater. We would definitely return PS - A visit to nearby Lancaster Brewing Company is a must! Amazing food and beer!

  • 5
    « The Best Resort in Lancaster County »

    A very clean and very well kept resort. This is the only resort we will stay in. We have stayed in all the other hotels/motels and resorts. By far this is the most comfortable and well kept resort you will ever stay in Lancaster County.

    5
    « Fantastic resort »

    Everything you would want at a resort and more. Great location. Clean common and sleeping areas. Food was fantastic. Atrium is absolutely gorgeous. Pool area is relaxing and inviting. Will return with the family for a future visit. Absolutely enjoyed my stay.

    5
    « Wedding and 2 nights stay »

    This hotel is extremely clean, friendly, accommodating, and almost sort of glamorous. Stayed 2 nights for my little cousins wedding and reception that was had there as well. From the booking, check in, wedding ceremony, reception, up until check out we had an outstanding experience. We will definitely be staying here again when we come to visit. Thanks Eden Resort!

    4
    « Everything was great »

    After a long drive, it was great to check in to this hotel. We had quick service at the front desk and our villa was clean, well appointed, and kept up well. We were only guests for one night but our kids would have preferred to stay longer. The pool area was more than a pool and bordered on being a water park. The staff around the pool were helpful, the pool area was clean, and the water clear. Breakfast the next morning was good. My suggestion would be to cover the pancakes/danishes as there were flies on them. We had one hiccup regarding our breakfast. We had prepaid for breakfast and apparently were supposed to get vouchers/coupons at check in. When we sorted it out with the front desk, the woman treated us like we were trying to get away with something, challenged the purchase and was a bit condescending. She made me search my email inbox to present the confirmation that showed the rate I paid, which I though was odd since we were already checked in and they had our reservation. We did get it squared away though.

    5
    « great for my family »

    Food: This time we chose the breakfast option add-on. We didn't realize this is the same price if you just showed up. The food was plentiful and if you like to indulge in a doughnut from time to time, this is the time to do it. A few options changed daily-different egg options in addition to the scrambled eggs. Fresh fruit options and yogurt containers, breads, bagels, sausage and bacon. The biggest hit with my kids were the homemade pancakes. The tray was replenished often. I liked the oatmeal and toppings. Seating is ample, lighting is somewhat dark. We ate there for four mornings. I wasn't hungry until dinner time. Pool side food: I like the service provided to your lounge chair versus having to stand in line at a window. There is a large area with tables and shading. Ice cream pool side was also a nice treat. Be careful not to get too close to the pool though. A lifeguard, in the most kind manner, asked my son to please move away from the pool as he was sitting at the edge.Hand dipped ice-cream is offered just outside the gate around 3 pm too. A line forms but moves quickly. The young people that work there are very kind and helpful. There are many activities around the pool to enjoy. Early dinner at Garfield's, was okay. The salad and soup bar hit the spot. I would be sure to give it another try. I was still full from breakfast. In the area-drove to downtown Lancaster and parked in the lot next to Penn Square Marriott. Was delighted with The Press Room just a block away and the live jazz band. We wouldn't have known it from the outside, but the hits from the olden days were playing inside. We stopped in and found a different dimension to a "mini family vacation". Also drove to Waltz winery. I am so glad we did. A short tour of the Estate winery(small and quaint) and Anne was great in her description and overview( kids in tow 7 and 9). Delightful wine tasting followed.We added the cheese plates. I would advise the tour first. Another group came in just after us and they skipped the tour. I will note- It is not really a place for kids-they do have a few outdoor seating spots. Like a bed and breakfast isn't well suited for children. We had planned to visit Hershey but instead stayed at the resort. It was really hot outside.We will go another time this summer. We enjoyed the miniature golf two nights across the street from the Fulton Steam Boat. Two courses and a timed maze. We were looking to relax on this vacation and we found it. Room: this time we had a room with a balcony. The other review was in the two floor townhouse style. The kids enjoyed their room and we enjoyed the space between us. The housekeeping was friendly but the noise could be heard from the hallway early in the morning. I like to sleep in a little when on vacation but I am finding this is the norm with most places. One of the most interesting and helpful features for the housekeeping is the button you can press to indicate you want privacy or housekeeping. I am not sure if it is tied into a computer or they look at it as they pass by. I thought it is clever, while my husband said he never saw it until I pointed it out. There continues to be a quirky atmosphere and some strange lamp choices in the rooms. The rooms seem brighter this time and all around the entire property improved. I love the fridge and microwave in the room. Many glasses and cups and paper plates and utensils. The gym:wow, they have upgraded it so you don't feel like you are in a dark cave. Enough things provided to get a workout in. I suggest some free weights and a TRX band and frame. The weights are not the latest, but not the worst. It is a little hot, but I am sure the heat from the sauna has something to do with that. The drinking water wasn't cold. I like the filter water feature-hold your cup at the mid-way point to activate. I had to show another guest. The bathrooms and changing area are very nice now. The picture on the wall of the Amish country is fantastic! Another great stay at The Eden Resort!

    5
    « Owner M R Auctions »

    Stay here in the middle of the week sometimes and I've never been disappointed. The staff in the Garfields is awesome, nothing is out of question and the go out of there way to make sure your experience is a good one. Christina is especially thoughtful and attentive. If your ever in Lancaster pa make sure you stay at the Eden resort and eat at Garfields, and be sure to set at the bar, Christina will take good care of you.

    5
    « 1 night stay for family event. »

    My wife and I stayed here on a Friday to Saturday stay. We have booked a King suite, and that is what we received with the added bonus of a patio over looking the pool. The rooms were very nice - you walk into a living room, through a bathroom/coffee/makeup area, and then into the bedroom. For the size of the room, the bedroom portion was a little small, but for the 2 of us - very nice. The rooms were modern and well appointed. Coffee maker with free coffee, complimentary bottles of water (2), flat screen tv's and a full office work area with desk and WIFI printer. Also - free WIFI and it worked fine. Check-in and check-out was very smooth -- we arrived at 230pm and our room was ready. We did not get an opportunity to use the outdoor pool but it looked great. Also, there was an indoor pool, and small fitness room. We had lunch Friday afyernoon at Garfield's restaurant on the property. Excellent food and service. Saturday morning we had the buffet for breakfast in the restaurant off the lobby. Excellent and well priced at $15 inclusive of the full buffet, coffee, orange juice and the absolute best sticky buns I have had in a while! Excellent hotel, a little pricey for just a couple, but the service and the facility was worth it. P.S. The small package of Wilbur Buds (candy) given at check in was a great touch!

    5
    « Best place to stay in Lancaster »

    We have been there twice now and the hotel is amazing. This time we stayed in a suite which was very spacious and highly updated with 4 tvs, separate living room and kitchen. The indoor pool is very nice but the outdoor pool is big and also has a nice spray park and kiddie pools. There is also a nice playground. The overall appearance is very clean and well updated. I highly recommend this hotel especially if you have children. Definitely one of the nicest hotels I have ever stayed in and reasonably priced. About a 10 minute ride to Dutch Wonderland and 20 minutes to A Day out with Thomas

    3
    « Great for families, but awkward layout »

    Very clean with nice touches (free ice cream and ices by the pool, very small game room, gym, some dining options, gym, umbrella and robes in room, nice pool area with great section for kids) - but very awkward layout. The resort is large with elevators and entrances in different places. One drawback is that the waiters/waitresses (who weren't very attentive) have to walk to the other side of the hotel for drink and food orders.

    5
    « 1 night stay »

    I had booked this room a few months ago - was just looking for a suite to accommodate our family. We have been to Gettysburg and were heading to Philadelphia so we just needed a place for one night. We pulled in and were shocked! I could tell right away this was a luxurious resort hotel! We loved having 2 rooms and the kids loved the option of an inside pool or an outside pool. This hotel goes the extra mile to provide a luxurious stay! Wished we could have stayed longer!

  • 5
    « Family wedding »

    Highly recommend this hotel! Beautiful, clean and convenient to Lancaster attractions. Very close to highway but so well insulated, there was no noise disruption.Had a room on the third floor overlooking the atrium room and again, well insulated and not disturbed by noise below. Nice restaurants too. Friendly attentive staff. Put on a beautiful wedding for my nephew! Gorgeous venue.

    5
    « Excellent Hotel. »

    We stayed here for 2 nights and we're very pleased with all the facilities. The pools are fantastic, beautiful landscaping and very clean throughout. It is close to all the amenities in the area and very quiet. Our only complaint was dinner at the hotel, though the food was good the service was very slow. Over one hour for the entrée a D they were not overly busy.

    5
    « Amazing Resort! »

    Stayed for a weekend with my wife and 2 young kids-18 months and 3.5. Staff could not have been more accommodating. Resort is modern, clean and just amazing. Great pool for the kids plus a small water park kids area. Plenty of outdoor activities like pool table, putting green and playground. We will certainly return.

    5
    « Our New Home »

    My family and I had an awesome time here at Eden Resort. The property is located right in the middle of all the many attractions of the area. Susan at the front desk was so very thoughtful and gave my extra chocolate seeing that I was pregnant. Lol. The pool was great but we don't get to stay long enough to enjoy the complimentary Turkey Hill ice from 3:30pm-4:30pm. The Resort was very family friendly. We will most definitely stay here again.

    5
    « Superb staff »

    I have rarely had such excellent attentive service before. The desk guy Karl went way out of his way to make my family feel taken care of. He got us a perfect room placement, and was extremely knowledgeable about local restaurants and attractions.

    5
    « One of the BEST hotels ever! »

    One of the nicest hotels that we have ever stayed at period! From the comfortable rooms to the beautiful pool. The ballrooms are absolutely beautiful. Did not get to use the outside pool area but it look amazing. We will be back in the future!!

    5
    « Great hotel! »

    Very clean and staff great. Location is excellent...very central to many activities the region has to offer. Ate at Arthur's for the Prime Rib buffet...very good! Check in was quick and easy. Nice gas station/convenience store on property...open 24 hours. Will definitely stay here again!

    5
    « Thomas the Train Trip! »

    We used this hotel because it was close to the Thomas the Train adventure. Excellent hotel. The pool was beyond great! To me, this made the hotel awesome! Also, free ice cream cones to enjoy by the pool makes this woman one happy camper!

    5
    « Great Stay - Attending a conference »

    I attended a 3 day conference . I arrived and little early and was so happy I took my swim suite. The outdoor pool as gorgeous. I also ordered food and drinks by the pool which were delish. I had an internal room which had no natural light but it was fine cause I was in meetings all day. After the meetings we would all go to the Encore Bar where the bartenders Deanna, Pam S. & Emily S. were all very helpful because it was so busy. Overall the hotel was great and the staff was friendly .

    5
    « 3rd time back - never disappoints! »

    Consistently an overall amazing experience - friendly and accommodating hotel staff, amazing pool and play areas for the kids, good service and food, and clean and well-appointed guest rooms. We call Eden our "happy place" because it's a relatively short (approx. 3 hours) drive from home, and when we arrive we can just truly relax. We feel like we are in a top-notch 5-star resort when we stay here, which is why we keep coming back and recommending it to everyone we know!

  • 4
    « Great 2 night stay. »

    We wanted an outdoor pool as the temperatures climbed into the mid 90's. This pool was great but extremely crowded, which was expected. There are limited adult only pool times. There are lots of dining options in the hotel and nearby. Staff was professional and housekeeping was exceptional.

    5
    « Excellent Stay »

    The Best Western Eden Resort is a family favorite. It feels like a second home to us. We stay here several times a year. Some of our favorites about this resort are the outdoor pool and recreation area. The staff give out complimentary popsicles twice a day in the summer and serve complimentary ice cream cones for about an hour during the day. The staff is fantastic. The young men working at the front desk (Nick S, Ethan and Karl) were very welcoming and kind to us. Nick even spent time at the basketball court with us as well as other guests after his shift was over. It is great to see staff go above and beyond what is expected of them to make their guests feel welcomed.

    5
    « Another great stay »

    Kid and adult friendly hotel- fab heated outdoor pool with sprinkler area, playground, basketball court, ping pong, golf, etc. with poolside food/bev service. Indoor pool as well, both open till 10pm. Close to Hersey, Dutch Wonderland, outlets, Strasbourg train, Cherry Crest farm and others. Also found a great coffee shop close by- The Coffee Co. Very happy!

    5
    « the best hotel in Lancaster. »

    This facility was by far better than most hotels that my wife and I have stayed in over the past few years. We had a suite that was well decorated and had all of the amenities. Other hotel chains should follow the lead on this one. Excellent job Best Western.

    5
    « Classy property - Recomment highly »

    This was our 1st time staying at this property. We were a party of 6 people. My wife, self, our son, his wife & their 2 boys (ages 5 & 11). We stayed 3 nights in one of the property's 1300 sq ft villas. I found the villa very reasonably priced & accommodating with master bedroom & 2nd bedroom on top floor, full pull out couch, for the boys, on the lower floor. Full kitchen, dining table & small bathroom on that floor as well. Amazing outdoor pool, spray pad area for the little ones, an indoor pool & hot tub. Lots of other activities on the property to keep one busy ...... shuffle board, bocce area, basketball court, etc. Restaurant on site, an added plus. All staff members very helpful. Very clean & well kept property. Exceeded my expectations. An additional note: this was a special trip for me as I am in my late 70's. This was my yearly "bucket list trip" with my family. Many, many years ago when our son & his sister were kids, my wife & I would take them for a week in the summer to Willow Valley ( a few miles south of this resort). Willow Valley is nothing more than a faded memory now as the property has been taken over by the Doubletree Resort. What I wanted this time around was a place that might be close to what Willow Valley was in it's day. Let me tell you, EDEN RESORT & SUITES far outshines. A year or so ago My wife & I did stay at this Doubletree for 2 days. While they have a nice indoor pool for the kids, EDEN RESORT has it all as far as I'm concerned.

    4
    « 2 day family getaway »

    Overall, we enjoyed our two night stay. Being that it was the first time we stayed at this property, there are somethings we would do differently if we were to stay again. We stayed in Room 214 and it is an adjoining room. We were awoken at 5 am by the baby next door. So we listened to him/her cry for 2 hours! We too, have a small child, but to be awoken after a long day in the sun was a bit much. Next time we would request a non-ajoining room. That was after listening to the wedding reception in the atrium the previous evening. We would probably request a room away from that area as well. The room was nice, clean and suited our needs. Having the refrigerator was a nice touch. We were able to make sure our toddler had her milk. The beds were comfy. Pillows not so much, but I blame us for not using the pillow menu. We did find it perplexing that we were shorted one wash cloth on both days. Our reservation was for four people, but we always only got three wash cloths. We also found the water pressure in our room to be a bit low. We pre-purchased breakfast coupons online and we felt Arthur's was more that adequate. We wished the website had offered the option to pre-purchase on checkout day. We had the same server, Eric on each day and he was very pleasant. Giving us information about local attractions. He was also engaging with our children. We did use the pool and loved the towel service. We also ordered food poolside and we were pleased with the quality. The grounds are really pretty. The hotel overall is clean and well maintained. The one negative that sticks out the most is the lack of human interaction. We were encouraged to check in and check out via email. We did not realize there was a special brunch on Sunday. Additionally, we had pre purchased brunch and Dutch Wonderland tickets, so we had to go to the front desk anyway. But that was not quite communicated. Some of the information would be given at check in, if we had indeed checked in at the desk. We are all about saving time; but it may be better, especially for first time guests, to deal with a person rather than a computer and a key card. The hotel was only about 10 minutes to Dutch Wonderland and convenient to other restaurants. Super close to outlets. If anything is forgotten at home, there are places to pick up items. We will definitely go back, using what we learned from our last visit.

    5
    « Wonderful »

    I attended a conference at this hotel. The conference was wonderful. The hotel staff were great. The courtyard was a beautiful room for breakfast each morning. The outdoor pool was spectacular and a great place to relax at night with clients. I would highly recommend this hotel for both business and leisure.

    5
    « one of the best Best Western »

    everything from the hotel grounds to the pool and entertainment, food, cleanliness was amazing. the courteous staff and housekeepers was extraordinary!! i am planning on coming back i would not mind driving 2 hrs to come back and spend a couple of nights there.

    5
    « We loved this resort »

    Stayed 4 nights in a 2 Queen Standard. Room was very clean and we had plenty of room. Bathroom could have been a little bigger, but it was nice. Sliding door on bathroom with no lock didn't set well with my teenagers, but it worked out fine. Room was cleaned and beds made daily. Room has a mini fridge, microwave and safe. They have a "pillow menu", you get to choose from buck wheat, down, or hypoallergenic, nice touch. We loved the pool area! The outdoor pool was amazing. There was a nice spray pad area for little kids, but we didn't use it. We also used the indoor pool (salt water) and the indoor hot tub. Both pools offer wait service, which was a bonus! It would have been nice to have an outdoor hot tub. Pools and all activities close at 10, would have been nice to stay open a little later on the weekend. We took advantage of the $11 breakfast buffet (if you order in advance), otherwise it's $14.95. It got a little old after 4 mornings as most of the choices were the same every day. I ordered off the menu a couple of mornings, which I thought was the better choice. Omelette, hash browns, and toast for around $10, but then drinks are additional. The 3rd floor has a coin operated washer/dryer room and you can purchase soap and softener in the dispensers. We would definitely return to this hotel, loved everything about it.

    5
    « Vacation with the Family »

    The Hotel was very clean and kept very well, the people that worked there were extremely friendly and they had many amenities for my Grandchildren and for the adults. The restaurant they have (Garfield's) was very good, there was 8 of us and the food came at the same time, hot and very tasty, the prices for a hotel were reasonable.

  • 5
    « First time staying here. »

    I brought my mom, 2 niece's and 1 nephew here June 14 for one night. We all loved the room and the kids especially loved the pools. We are already planning to stay here next year for more than 1 night. Will be trying for a room with a kitchen.

    5
    « I'll be back »

    Fabulous family resort. Great outdoor pool area and sprinkler park for kids with restaurant service at the pool. Some rooms have suites, some balconies and villas for large groups. 3pm free ice cream for all!

    5
    « Feel Like Royalty during your stay »

    I travel for work and always looking for deals. The experience provided here at Eden Resort is outstanding for the cost. I drive our of my way to stay here when I can and plan my trip so i can stay here as long as possible. Keep up with good work.

    5
    « Exceedingly Great!!!! »

    This was my sophomore stay here and our experience was great. The outside amenities were awesome the pool was great. The staff were great and the rooms were clean. I am already booking a return trip for later in the summer.

    5
    « Best hotel for families »

    We love coming here. Third stay (first in summer) was the best ever! Love the family friendly atmosphere. The pool setup is awesome and my kids have such a blast here. The games and playground make this this best resort for miles. We come up just to get away from our busy beach-side town and cant wait to come back

    5
    « Great hotel in Lancaster »

    Took weekend trip to Lancaster. Great place to stay with the kids. They enjoyed the pool, kids water area, playground and the golf green. Definitely will stay there again on future stays in that area.

    3
    « Fun except for sleeping »

    Overall it was a nice, clean hotel. Our family had a nice trip and the pool/kiddie spray area was a lot of fun. Unfortunately the location of our room was right near entrance F and the vending/ice machines so we heard loud noises and people moving all night long. We were also close to the breakfast buffet so by 5-530 am we heard dishing and silverware clanking together, and noise of them setting up. Upon check out they also charged us the wrong amount for one of the nights. It was about $130 more than it should have been. I went to the front desk and spoke with a woman named Benny. While she did fix the problem she was NOT exactly nice. She wasn't outright rude, but she either hates her job or hates when someone asks a question... Again, overall we had a nice trip. I would stay there again but there were a few things lacking (most w customer service) that caused me to only give it 3 stars. In addition, I felt like we enjoyed the hotel except when it came to sleeping which is the main reason for staying.

    5
    « Excellent Stay! »

    The Eden Resort is a beautiful and peaceful place to stay. Helpful staff, excellent accommodations, a comfortable bed, onsite restaurants, easy on/off from highways, and beautiful pool! For business or pleasure, a great stay!

    5
    « Excellent Stay »

    Not a problem with my stay. Friendly helpful staff, very clean and terrific outdoor pool. They have a reasonably priced restaurant, food was good. Can't beat the price for an enjoyable overall experience. It was much more than I expected. I would absolutely return again.

    5
    « A Business and leisure experience »

    Excellent meeting facilities. Good food. Helpful staff. Just perfect for a get away. Exelentes facilidades para reuniones sociales y corporativas. Comida buena. Perfecto lara una escapadita en verano o invierno.

  • 4
    « Recent Upgrades to Property Paying off »

    I have stayed at this property at least once a year for over 10 years. I would usually visit July or August, but as mentioned in previous reviews it has just become too crowded with families and kids for my taste. I just returned from a recent trip and learned that my theory was right. Going in June was less crowded. Another plus -the property upgrades. Finally they replaced the worn out sleeper sofa and table and chairs in the Queen suites! gorgeous and comfy. I can't suggest enough that they need an adults only pool and until they do - at least add a longer or additional adult swim hour. The dining is as fine as ever. Food is absolutely delicious. The servers are fantastic. Sid made Brunch an even better experience. Beth and Eric in Arthur's Terrace are fabulous. Most importanly the staff is the most courteous I have ever encountered. They are the pinnacle of professional. I must mention Melissa DePoe, she always goes above and beyond. Also a special shout out to Tamika - one of the most hard working women - it is her goal to get you what you need - always!

    5
    « Mini vacation trip »

    We love the Lancaster area and what it has to offer. We enjoy staying at the Eden Resort every year. We have been coming here 4-5 years now but we usually stay in august. We decided to come in June this year and try out a bigger suite with balcony and the cost is the same as if we came in August but a 2 room suite. A lot less crowded than in August and will probably end up here again June 2017.

    5
    « Post Wedding Breakfast »

    We hosted a post wedding breakfast on June 12,2016 in Presidential room. The staff beginning with the captain Natasha along with Jonathan, Iris, and Sam F. were fantastic and met all our needs!! The food was delicious and plenty! We appreciate all the attention and support during our breakfast!

    5
    « Our Family Reunion »

    The hotel was beautiful but the restaurants weren't so good. In the room the coffee pot had the old grinds in it and were not cleaned out. Also, the sofa bed when opened had all wrappers and dirt on he floor and on the inside of the sides of the mattress. It was not cleaned well at all.

    5
    « Wonderful Weekend!! »

    Karl and Benny went above and beyond to ensure we had another fantastic stay at the Eden Resort. We have come here many times (and have referred family and friends) and this weekend was a special occasion for my daughter's birthday and it was just as pleasurable and enjoyable as all of our stays in the past. My family and I love coming to Eden and enjoy all the amenities but most of all the excellent customer service!!! Thanks so much Karl and Benny for a wonderful weekend!! We can't wait to come back!!!

    5
    « Gorgeous Hotel -First Class Treatment »

    We have stayed at the Best Western Premier Eden Resort more than 10 times. We love it here. The new outdoor pool and water area for kids is gorgeous!! I recommend you purchase the breakfast buffet tickets - you won't be dissapointed. This hotel is worth the little bit of extra money. Top Quality Hotel!! 5 Stars!!

    5
    « This hotel is ABSOLUTELY BEAUTIFUL. »

    Staying overnight and this hotel is a vacation within itself. The lobby is immaculate, Rooms are SPOTLESS, Even its parking areas are spacious. I would highly recommend this hotel for vacation travel. The place is totally beautiful.

    5
    « Great place for family »

    Can't say enough about how great this place is. Second stay in 3 years. Still as great this time as the first. Family of 7 stayed in two room queen suite/w balcony, 3Q and a sofa bed. Clean and comfortable room and beds. Great pool area outside and lots of fun for kids of all ages. Outdoor pool table, basketball, grills, pingpong, putting green and playground. There was even free icecream in the afternoon at the pool. Free pool towel service, sprayground, 2kiddy pools, adult/larger pool w/water jets and fountains. Indoor saltwater pool open till 10p. (Caution, Slippery tile around inside pool, 3 of our kids went down in a matter of min.) Lots of other nice aminities we didn't use. We ate off site so no comment on 2 restaraunts. Sheetz store next door was being remodled when we were there but will be a great Coffee/snack/sandwich stop when open.We would highly recomend this place when visiting Lancaster area and wouldn't stay anyplace else.

    4
    « Restful Few Days »

    We were traveling with 2 boys, 7 & 12, and our room was perfect for us...2 bedrooms, 2 televisions! The hotel facilities and staff were exceptional. My only "complaint" was about breakfast and nothing priced for children. The $14.95 breakfast was costly for our bunch. They could also expand with kids cereal options. Regretfully we also lost a new pair of tennis shoes and they did not show up in the lost and found! They have a large outside and indoor pool area with several activities for children.

    4
    « Very Good Hotel Overall »

    This was our second time staying at this hotel. At check in we found our car battery was dead and the staff went above and beyond what we would expect to help. We rented a 2 bedroom queen suite. Furnishings and beds were nice. Hallway outside room had a bit of a dirty smell and my husband had asthma problems during the stay so I am not sure the area was kept as clean this time. Overall the staff are excellent and the amenities are fantastic for a family stay. We used the indoor and outdoor pools, fitness center, ping pong table, and basket ball area during the stay. One day the staff was giving away ice cream cones near the pool entrance. Very enjoyable!

  • 4
    « Upscale, clean, comfy - can't wait to come back! »

    Without a doubt, this is the nicest Best Western we've ever been to. We will definitely visit again for our "Resort" in the northeast when we need an escape! I posted pictures on Facebook while at the pool and everyone wanted to know where I was in the Caribbean! All was not perfect, unfortunately. I received an email very early on the date of our arrival asking for our anticipated arrival time. Check-in time is at 3pm but we hoped to arrive a little early, so I indicated 2:30 pm and crossed my fingers even for a 30 minute early check-in. We didn't arrive until 3:30 but our room wasn't ready. I was told they would call my cell as soon as the room was ready. They indicated we could go out and enjoy the facilities, in particular, the pool. But our luggage was all in the car and we didn't want to drag it to a locker room to change, and then sit at the pool with our luggage. We did, however, take a stroll to check things out. About 30 minutes later I received a call that our room was ready. However, when I went to complete the check-in, there was mass confusion at the front desk. Was the room ready? Wasn't the room ready? No wait -- there's already someone in that room! So alas, our room still wasn't ready as "The people in your room wanted late check-out, so your room isn't ready yet." Another 30 minute wait. I think it's lovely to offer late check-out to guests, but why offer late check-out at the expense of guests checking in? We'd traveled for 6 hours in our car, only to have to once again wait. We finally made it to our room and were thrilled. The room that they originally were going to give us looked out over the highway. This room looked over the indoor pool. Ultimately, we were much happier to have the different room. It was spotless and beautiful. We unpacked and went to Garfield's for dinner. I ordered a steak, medium doneness. It arrived well done. I was too tired to send it back. Overall, our stay was terrific despite the initial setbacks. Mattresses were a little firmer than my liking, but the linens were so comfy that I loved it anyway. Very friendly staff and the place is impeccably clean. We will absolutely return and hope for a better check-in experience.

    5
    « Amazing few days »

    I never write reviews but but felt that this hotel deserved one. Every part of our stay was perfect. Everyone that works there is super friendly and the hotel is beautiful and clean. We will definitely be back! Excellent for kids, couldn't ask for more.

    5
    « Very Very Nice »

    The hotel was extremely nice. Rooms were spacious and nice. Staff was accommodating. The only thing I had issue with is when we got there our room was not ready. We had to wait about 30 minutes. Overall, it was a very pleasant stay.

    5
    « mid week vacation »

    Stayed here on a business trip. wonderful hotel. Sea side resort in the middle of PA. Pool was outstanding. Room and amenities top notch. could stay a week here and not be disappointed at all. great for kids and the entire family. highly recommend this hotel for business or pleasure.

    5
    « Upscale everything without the upscale price »

    Extremely clean and I am very particular. Everything looked and felt like a very upscale hotel. All staff were so friendly and helpful. We loved the breakfast buffet, lots of choices and many healthy options were available. Thought we would have a lot of dining options for dinner but while we where there only one restaurant was open (Garfield's) food was average drinks were good. Pool area is gorgeous with a great splash area for children. Would definitely stay again without hesitation. Our room was in the back by the highway were a little concerned with that but noise wasn't an issue, there were plenty of rooms with nice views but they all seemed to have a balcony which we requested not to have because of 2 toddlers.

    5
    « Best Hotel Ever »

    This is the best hotel I have ever stayed at. Centrally located, great amenities, fabulous food, very comfortable rooms and more. Pool areas are wonderful. Outdoor kiddie pool area is especially fun for the kids and comfortable for the adults to watch them. Staff is so friendly and accommodating it was a pleasure.

    5
    « Great vacation for all! »

    My husband and I were attending a concert in Lancaster and found this hotel on TripAdvisor. It turned out to be fabulous! The room, amenities, bedding, restaurants, and outdoor recreation areas were all top notch. We don't have any young children, but we've spread the word to our family with young ones that this is the place to stay! The play area and children's pool were fun to visit and watch the kids enjoying themselves. The hotel is close to Dutch Wonderland, where we visited many times when our girls were younger. So much in the area to see and do. This is the perfect location to relax and rejuvenate with or without children.

    5
    « Beautiful Hotel »

    We stayed here for a week long even with my daughter's school/ The hotel was gorgeous, the staff were amazing, the rooms we large and impeccably clean. We enjoyed the salt water pool. The food was great. I have food allergies and I was even able to find food for myself

    5
    « Wonderful place for families with kids »

    We stayed overnight after an afternoon show at the Sight and Sound theater. The outside pool with kids splash area was a SUPER way to cool down. We took advantage of the eat-by-the-pool option, and found the food great, and at reasonable prices! We didn't even have to get the kids dried off, cleaned up, and carted to another site for meals!! It was wonderful. Later in the evening, we moved to the inside pool. The kids also used The playground and small basketball court. The room we had (king suite) was excellent for our family of 4. Our children had a room of their own, with a pull-out sofa bed and a TV. The refrig and microwave were convenient and useful. We will definitely come here again on future trips! Especially if we can get the low rate we did this time.

    3
    « Beware...room theft »

    Foolishly left behind sunglasses and a necklace...called two hours after checking out (the cleaning lady was at the door waiting for me to leave), and the items were no where to be found. Called every couple of hours for the next three days with no one remotely interested in helping me. Lovely, overpriced hotel that cost $1200 for a 5 night stay; where when I had a problem, I was treated as though I had stayed at a dive motel. Triple check your room upon leaving...your belongings are not safe.

  • 5
    « Mini break »

    What a wonderful find, room was king size, spotless, very comfortable, despite us being at the back of the hotel near the highway inside the room was extremely quiet. This resort is beautiful, so well laid out, indoor heated pool, outdoor heated pool, with poolside wining and dining available. Various types of accommodations available to,fit every pocket. We thought we couldn't fault this hotel in any aspect. The staff are friendly and very helpful, the kids are well catered for, water and lemonade free on tap for them throughout the day. Down side, just one, gar fields restaurant, it's was freezing in the restaurant, whilst we weren't in any major hurry we did have to wait an hour for out entrees, I think the waitress forgot us as she seemed shocked to see us still sitting at the table when she saw my husband leave the restaurant to get me a sweater. When the food arrived it was Luke warm, this was disappointing, we did dine the previous night in Chargrills bar and grill, highly recommended. Tomorrow is another day, hopefully our breakfast dining in the resort will be an improvement. Despite this comment about the restaurant one I'm sure will be heeded by management, would most definitely will be making a return visit.

    5
    « Make your reservation Here »

    This is the very Best Western Hotel around. The facility has hotel rooms, suites and Villa's. It has an indoor pool, outdoor pool, a number of spray water fountains fenced in for little ones, It has swings , outside tennis table. I could not believe all the things there were to do on the property for families. The facility is clean, the staff friendly and you would not even need to leave if you did not desire to during your stay. Don't pass this hotel up it is a gem.

    5
    « Very nice »

    Wonderful experience! Stayed here with my elderly mom and a dear friend. We went to the Sight & Sound Theater in Strasburg PA. The hotel is clean, modern, and elegant. The service was excellent. The indoor and outdoor pools were beautiful and spacious. The staff members were respectful, helpful, courteous, and knowledgeable. We had a perfect stay: there were no problems or issues at all. We stayed in a queen Suite which had 3 queen beds and a pullout sleeper sofa.

    5
    « Great pool! »

    Great experience overall. Very nice room, congenial staff, good food and a great pool outside. Have stayed here several times in the past year. The only con I can think of is that the indoor pool needed chemicals. Very "green" and pungent. Luckily, the weather outside was beautiful!

    5
    « trip to lancaster »

    The best in and around Lancaster is the eden resort we have stayed at the eden resort at least 4 times and look forward to the following year ,The service and staff also convinece of location is great for us

    5
    « Great place to stay »

    This was the second time we stayed at the Eden Resort this year, while visiting family in Lancaster. Rooms are great, staff, friendly and helpful. The Sunday Champagne Brunch is excellent value for money.

    5
    « Attention Grabber »

    I would go out of my way to stay at this hotel, or one I knew was like it. I knew nothing about it until my host in the area booked me there. The attention-grabbing facilities are surrounded with remarkable grounds. And then the personal service matches both the facilities and the grounds. I would return to the Lancaster area if for no other reaason thn to stay again at the Eden Resort.

    5
    « Marriage retreat »

    Stayed here for a marriage retreat with my church family two years straight .this place is awesome ,plus it's a family oriented hotel.. Love the pool and rooms...and for those who like to shop the hotel is close to the outlets and the mall.

    5
    « Anniversary Get-Away »

    I have nothing but good things to say about this hotel. The only downside to our stay is that we had other activities planned and missed some time at the pool! The staff here is bar-none. Most people do not think of Lancaster, PA as their first choice for a romantic get-away, but after having to stay at this hotel recently for business purposes, this became my first and only choice! The driver who escorted us to our spa day was kind, informative and most importantly...ON TIME!!! With multiple weddings and proms happening, we were not put off, lumped in with a group...we were treated the way we had hoped despite the busy nature of the hotel~ The sedan was impeccable! We had a hiccup with room service where our request was not picked up from the door as it was supposed to be, putting a dent in our schedule as we had to wait for breakfast. Most places are not judged on what they do well, but more on how they fix a flub & the Eden came through! We called down to the restaurant which sent up our breakfast request pretty quickly. There were some items missing from our order which was also remedied quickly. So while the mistake occurred..it was fixed, pleasantly & quickly. There were plenty of children on-site but at no time were they a nuisance or were they distracting to our stay. The champagne brunch was a great choice with an amazing pianist...from modern songs, classics and a tribute to Prince all in a beautiful setting! My goal is to visit at least every other month just to get away from it all...because it is Just. That. Good.

    5
    « Our favorite resort in Lancaster County »

    This is our third stay and it is always top notch! As always, our stay was great! Eden is a beautiful property with all the amenities you could ask for. Just me and hubby this time but Last summer with our daughter and three little ones. They Absolutely loved the pool, kids spray area and playground. The kiddies would have played all day. For the adults there are also game areas, b'ball, shuffleboard, pool table, etc. Also nice restaurants on premises. And a lounge for an evening nightcap for us grownups. We Especially enjoy the full breakfast buffet each morning and the ability pre purchase vouchers for it. Easy on and off access to highway to get to all the sights and area activities! My husband has heart issues and they've always helpful to accommodate us when I call to make reservation, since we need to be close to entrance and elevators!The Eden is definitely our go-to in Lancaster county.

  • 5
    « Best Housekeeping, Staff and Management. On Special request perfect. »

    Thank you for making stay there as a guest at your hotel. I will be back many times in my lifetime. Your resort feels like home and relaxing. I feel like I was at Disney World. The rooms were very clean and new. The new wonder blankets were very nice. Also, the salt indoor pool and hot tub is nice. The staff is very friendly and helpful. Thank you for making my bed with 8 wonder blankets on your two queen beds. I feel safe and secure at your hotel. The food is perfect and breakfast. My first hotel that beat Killington Grand hotel on blankets in two queen bed. Also the linens very clean meaning housekeeping pay very close to details. Thank you staff. Best hotel 2016 should be number 1 hotel in PA near Hershey.

    5
    « Amazing place »

    Excellent service. Excellent I 'be back. It is a good place to relax & have a nice moment with your entire family or just a couple like my wife and I do it. The outdoor poll is great & the indoor pool is amazing but the spa is great great, relaxing time. It worth the money we spent.

    5
    « Wish we could have stayed longer »

    Booked a last minute Memorial day Weekend trip. Called on Thursday and took the only available room with 2 beds from Friday and Saturday. Arrived around 8 pm Friday, and there was a local high school prom happening, so the lobby was extremely loud from the DJ and lots of kids walking around. But not a big deal for us, as our room was not closeby. Had it been close, it would have been disturbing. We got a poolside room, which had a sliding glass door that lead right out to the indoor pool. If you would be disturbed by the noise, get a room that is not poolside. But if your kids love to swim, it's as close as you can get and you don't have to schlep for a long distance. Beds were comfy and pillows extremely soft. Seemed to be very clean. Bathroom was small, but it was fine for a short stay. Hot water was hot and towels were nice. We did not eat at the hotel, it seemed quite expensive, and seemed to get mixed reviews. With so many other options close by, we chose to go go outside the hotel for our meals. Park City Diner is not far and has a great breakfast menu with a ton of food at great prices. Our family of 3 could have gotten just one of the breakfast meals for 8.99 and it would have been plenty for all of us. Huge portions. Huge. For real. We did not get to use the outdoor pool because we were busy with other things, and it was very crowded over the holiday weekend with such warm weather. But it looked very nice for all ages. We did use the indoor pool, which was nice. The price is not cheap, and I would like to stay in a suite or villa the next time we go. Not sure the rather small double room was worth the almost $200 per night rate, but it was a holiday weekend, so I would come again during the off season when there aren't as many people and rates are lower. Overall, no major negatives and would definitely recommend if you don't mind spending the money.

    4
    « EDEN IS GREAT! Location is perfect! »

    I love this hotel. Well appointed rooms , friendly and efficient staff. Problem with room keys was immediately resolved by Ms. Opal. She was patient and very helpful through out our stay. The outdoor and indoor pool areas are very nice. The outside pool could have had a better selection of music. The food in Garfield's restaurant was plentiful and tasty. Breakfast was very good. The prices at this resort are not outrageous like some hotels and for that we say thank you!

    5
    « What a terrific find after all these years!! »

    I have been traveling to Lancaster County for the past 35 years and to have found such a wonderful hotel was a real find!! From the friendliness of the front desk staff, the staff in the restaurant who could not be kinder, the delicious buffet dinners and breakfast to the lovely well appointed accommodations. There is no doubt that I will not stay at any other hotel other than this one!! I will be returning again this September and we are looking forward to it!!!

    5
    « Best Referral Hotel Ever in Lancaster »

    I cannot say anything bad about The Eden Resort. Amazing staff from the front desk staff, bartender, host and waiters/waitress at the Sunday Brunch and housekeepers. This place is a hidden gem. Very close to Rockvale and Tanger outlets and many other attractions and five minutes away from Park City mall. Pros: Rooms are very large. Options to choose from with the style of rooms. I believe there are four restaurants on site. For it to be a hotel, food prices are very affordable. Accommodation is amazing from the beginning of our stay to the check out time. Also, if you want to avoid the lines during check in, you can scan your phone at the kiosk to get your room and key cards, once they send you an email. If you decide to go, please make sure that you experience the Sunday Brunch. If your birthday falls within the time of your stay, you will get a voucher for Prime Rib night or another Sunday Brunch. CONS: My stay was too short.

    5
    « A Pleasant Surprise »

    My wife drug me along to a conference and i was half dreading what I would find after the hour plus drive from Philly airport. To my surprise, i would put this place up against my all time favorite Cambria Suites based on the quality, fit and finish of the Regency tower 3rd floor room we had. I have never experienced a hotel room where you can tailor multiple lighting scenarios in your room: reading, romantic, bright, laidback, etc. This and and the modern amenities like an audio visual center connected to the tv were an exceptional surprise. Several outlets had usb chargers in them, also very helpful. Huge shower w glass door and rainforest as well as hand held stainless steel fixtures throughout. All contemporary but inviting fixtures and furniture. A fridge you can actually use. I pay particular attention being a quality assurance and 5S professional to fit and finish. All top notch - marble tops throughout: no hidden dust bunnies; all the caulking done by a professional, not someone just trying to get done, perfectly and minimally executed. It must be a brand new room was the impression. A room i wont mind hunkering down in and just being lazy. Too often in a hotel, i feel uncomfortable using the covers, sheets and linens. This place is just the opposite....you can even pick you pillow type! Highly recommended, by two with very high standards!

    5
    « Great stay in a lovely property »

    Spent two nights for a conference in one of the Villas - separate small townhouse-like structures. Although mine was very close to the highway,you could not hear the cars at all inside. Lovely, spotless room and extremely comfortable bed. Short walk to the outdoor pool where I had lunch promptly delivered poolside. Lots of families with kids at the pool but area was large enough that I had a nice little alcove to myself. Very nice conference rooms - meeting rooms were spread out and a good size. Buffet breakfast was delicious as was the lunch provided. Staff was very nice, professional, and obviously the time was taken to train them which you often do not see.

    4
    « Great location with something for everyone »

    Overall we had a really great stay here. First off let's talk location. It is right off a major highway with many stores nearby, and most attractions are within 20 minutes. Since the highway is so close, it is loud outside, but NOT in your room. The property was also very well lit at night & you need a key to access any door other than the main entrance after a certain time so I felt very safe. There is a great outdoor play area with a pirate ship playground, and a separate fenced in kiddie pool/splash zone. There is also a basketball court, pool table, bocce court and more. There's a very small arcade area inside also (I think about 4 arcade games), an indoor and outdoor pool & hot tub. Now let's talk about the room. We had a king villa, and I was mostly happy. The space itself was great; living room with fireplace & t.v., fully loaded kitchen with refrigerator, microwave, stove, dishwasher AND a WASHER & DRYER!!! (sorry, I was very excited about this feature). The bedroom is a separate room, also with it's own tv, and there is a vanity area with sink, then a bathroom. Each space has a door separating it from the next so lot's of ways to reduce noise & keep privacy. There's also plenty of drawer & closet space. This part is for the parents traveling with little ones - Our room only had a shower (a very nice shower with dual shower heads), but we didn't know until we got there so baths were not an option. The shower itself was very slippery, as soon as my daughter stepped in she fell (I'm just glad she didn't crack her head open), so, a word to the wise, request a shower mat or put a towel down in the shower before stepping in. Also, if you have a new crawler or walker the rooms are not at all baby proof, there is glass, tile, corners and outlets everywhere so you most definitely want to bring a playpen for your little one. We had the buffet breakfast & ordered room service. All the food was good, and service was pretty fast too. All the staff was friendly & helpful and the property in general was nice and clean.

    5
    « The Gem of Lancaster »

    I've always stayed here on business and was never disappointed. This time I stayed here for pleasure. This time I got a sweet my girlfriend loved it had everything you could think of in the room. It was very clean staff was very welcoming. The buffet breakfast was excellent. Very close to town and other sites. We'll stay here again

  • 5
    « Excellent last minute getaway »

    After booking our suite only 2 days in advance, my family was extremely pleased with the Eden Resort. On a rainy weekend we were looking for a place to relax. My daughter enjoyed the large indoor pool, which was family friendly. Our 2 queen suite was spacious, well appointed, and clean. We would like to return when we can use the large, luxurious-looking outdoor pool area.

    5
    « Another Mother's Day Celebration »

    What a wonderful time we had. I can't say enough about this resort. Great place. On this visit we had the Premier Suite. It was beautiful. Two bedrooms, two bath. Full kitchen and large living room. Plenty of closets. Just wonderful. The staff is always very accommodating. We stated for two days. It was eight of us. One bedroom had two queen beds, with an attached bath room. The other bedroom had one king size bed. The living room has a pull out full size sofa bed. The suite also has a washer and dryer. It was like you were home. We did not eat in the restaurants at the hotel, but they were always full. Maybe next time. All in all it was a wonderful stay.

    5
    « Great for Families! »

    Beautiful spot! We are a family of 5, and stayed here last summer. The rooms were exceptionally clean. The outdoor pool was amazing (my kids loved it). It was so gorgeous! We also visited the Amish area and took a tour. We all had a wonderful time!

    5
    « Group Stay »

    Exceeded our groups expectations! Upon check-in front staff was extremely helpful and housekeeping did a terrific job! The beds were very comfortable and the rooms were furnished extremely well! We will recommend and will return again!

    5
    « Good for Families »

    We booked Eden Resort for a weekend trip to Dutch Wonderland. Our room was nice and clean. We booked a 1 BR suite so that the adults could stay up after the kids went to sleep. We all loved the Rain Shower - my four-year-old stayed in for 30 minutes.The playground was nice to play on and the indoor pool was nice as well. Wish we had come when the weather was warmer to try out the outdoor pools!

    5
    « I won't stay anywhere else »

    Stayed there for 2 nights had a beautiful villa, very spacious had way more accommodations then I expected. Next time I will go in the summer and stay longer just to enjoy their outdoor luxuries. Best place to stay if your looking to experiment Lancaster, all "things to do" were only minutes away.

    4
    « nice hotel »

    nice amenities, great location, great restaurant, a bit dusty in our room due to hotel renovation going on- but overall very nice hotel. Parking was not good due to a high school prom in the ballroom- had to park across the street.

    5
    « A wonderful resort »

    I booked this hotel with no expectations and ended up being very impressed. The villas are gorgeous and the property makes it feel more like a resort than an average hotel. I would absolutely recommend this hotel and would stay here again next time I return to the Lancaster area.

    5
    « Awesome Stay »

    Upon checking in this property it was professional, clean and very close to places I needed to be. The room - 2 bedroom suite was great. Beds were comfortable and the room very clean. Would come back to this property again. The indoor pool and hot tub was great.

    4
    « Anniversary Trip »

    This place exceeded my expectations. The single king room room was clean and the staff was attentitve. The hotel and grounds were nice. We had a room that overlooked the indoor pool, but it wasn't too loud, beyond the music that was being played. The only con was that on our second day at breakfast we were put in a room with a few others, because the hotel was doing a shoot in the dining room. We were suppose to have a buffet breakfast, but were told that we had to order from the menu. However, there were people still in the main dining room enjoying the buffet. We felt like second class patrons.

  • 5
    « Visited the Sunday Brunch »

    The facility is outstanding, very attractive. The selection of foods is extensive and the quality outstanding. The service staff is attentive and pleasant. We visit several times a year ind enjoy every time. All of the guests we have brought here have raved about the brunch.

    5
    « Fun Overnight Get Away »

    This was a very spur of the moment getaway for my husband and I. This wasn't our first choice but we were so glad it became our destination. We had a nice relaxing evening in the lounge. Everyone was very nice and accommodating. The room was nicely appointed and the bedding was comfortable and inviting. We're already discussing a return visit. Thanks again to all the staff. Can't wait until our next visit.

    5
    « Amazing accomodations!! »

    This was an amazing luxurious stay at a wonderful place, at an unbelievable price. The staff and room quality where great. Had a very comfortable stay, Would recommend to anyone visiting the area. The hotel was partly under construction, but there where more than enough beautiful areas to spend time in.

    5
    « Best Stay at Best Western »

    I had the pleasure of staying in a two bedroom suite. The room was immaculate and the service was perfect. The kitchen and living area made our family feel very much at home. The two large pools combined with a sauna, whirlpool and exercise room was great for relaxing after a long trip.

    5
    « Clean. Courteous. Well organized. »

    We had a handicapped accessible room off the indoor pool at our request. The sliding glass doors open directly to pool area making it easy to use the pool area (watch out for that top step). Our king bed was comfortable. Toilet high with grab bar. All amenities well appointed. No free breakfast but there was free coffee.

    5
    « Nice hotel »

    We went with a group, I was pleasantly surprised at how lovely this hotel is, very clean, and the rooms are decorated beautifully. I had underestimated Best Western , but relied on the Tripadvisor reviews, thanks, to all who contributed their reviews.

    5
    « Mother's Day/Anniversary get away »

    We had a king select room on the third floor. Very nice large room and we liked how the bedroom was away from the hallway and that there were two doors you can close to further keep the noise out. The room was clean. I preordered champagne and it was chilling in the fridge upon arrival. The indoor pool was very nice. We avoided it until late Sunday afternoon when only a few people were there because most people had to check out and go back to work or school by that time. On Saturday it was jam packed with kids. The breakfast buffet was outstanding. There was only one thing that bugged me. The mattress was uncomfortable. It was a really nice room with all the amenities but it seem like they skimped on the mattress. However, it was probably the first hotel I've ever been in where you didn't hear slamming doors and people in the hallway so I'll give a pass on the springy, lumpy, mattress. We will return some day and I would recommend this hotel for couples and families.

    5
    « Top Notch!! »

    Very nice! This hotel is full of luxury. Restaurants on site. You couldn't ask for much more. This is a very beautiful place. Staff was friendly and helpful. They put up quiet time signs throughout the hotel and stick by it. Our refrigerator broke in our room they fixed it right away. Anything we called for they brought it up right away. This is definitely a top notch place to stay.

    5
    « A relaxing respite »

    I went to Eden Resort for an overnight getaway. This place is so huge that they gave me a map to my room! It is beautifully decorated and immaculately clean. There are 3 restaurants on-site, one that provides the room service. I did order dinner and it was delivered in less than the time estimated. The food was well prepared and delicious. My room was right off the indoor pool area, which was incredibly convenient. They offer a choice of pillows, which is something I had never seen before. There are reading lights on both sides of the bed - a nice touch. The staff is professional, courteous, and pleasant. You have the option of checking in online and they will email you when your room is ready. This is handy if you get to the area early. You can check in early if it's ready. I can see why this place is so popular!

    5
    « Annual Mothers Day trip »

    We visit Eden Resort ever year on Mothers Day weekend. The resort itself is amazing, you'd never believe you were at a Best Western. The rooms are nice and well appointed. But it's really the outdoor pool/play area and Indoor pool that make this resort special. Everything is beautiful, and the set up is perfect for families. We look forward to our trip every year. We also have the Mother's Day brunch which is amazing, the decor, service and quality/variety of the food is spectacular. The service is always good but this year they seemed to go above and beyond, more so than prior years. Everyone was so friendly and helpful and this year there was a small issue with our room so they upgraded us. They really did put the guests first and that shows their service approach. Can't wait to go back next year.

  • 5
    « Luxurious and beautiful »

    Was so happy when we walked into the lobby of this resort. Everything was top notch and quality. They gave us a special gift bag of Wilbur's chocolates that were so delicious when we checked in. The room was amazing - high quality all the way from the sheets/linens/towels and complimentary soaps and shampoos to the coffee and creamers. It felt like such a luxurious room and the grounds and balcony overlooking the pool was just as magnificent. Highly recommend- great price for such a luxurious feel :)

    4
    « food quality »

    Had a couple meals at Garfields food was a 4 on scale of 1-10, service was also a 4.the staff was having a good time with each other and not paying attention to customers needs.Hotel staff was excellent and very helpful! some construction was going on but the staff did everything they could to accomidate you,

    3
    « Construction Zone »

    very clean room but due to the construction going on I would not recommend this hotel at the present time. the restaurant and gas/store on the grounds are going over a large makeover making it very difficult to get in and out. Plus the noise from the back up alarms can drive you crazy. once it is completed this would be considered a place you would love to stay in.

    5
    « Excellent »

    My husband and I stay at the Eden resort every week. Jenn at the front desk is amazing. She always shows the utmost respect and importance to making sure our stay is excellent. Jenn goes above and beyond to show the best customer service abilities I have ever encountered at a hotel. She is overall a wonderful person! Thanks Jenn for always making our stay great! -Mrs. Lawrence

    5
    « Quality Stay »

    The stay was as expected. The high standards were as great as anyone could ask for. From the outside to the lobby, to the front service desk to the complimentary lemonade and ice water station, from the hallways to the indoor pool, from the suite to the service from all the staff; you can not get better for your dollar!

    4
    « Very good one night stay »

    Received a very warm and informative reception on arrival, and were able to park the car close to the room location. Found the room very well planned and in good condition, with a very comfortable bed. A little disappointed with only one restaurant being open on a Sunday evening, but found a very satisfactory alternative at Carrabbas across the road. Breakfast was excellent and good value. All in all a very satisfactory and good value overnight stay.

    2
    « Not what it was »

    I had been staying at this hotel for 19 years up until last summer. When I first started coming here the staff was friendly, it was pet friendly, it was immaculate and it had a wonderful family atmosphere. Like many businesses that go through cycles so has this hotel. What started as a wonder place to vacation continued to improve over the years as suites were added to the room inventory (there were some already out in the villas but they were few and mainly for long term stays) but the hotel until about 5 years ago catered mostly to families. I continued to patronize this hotel over the years, but something happened. Gradually suites replaced 90% of the room inventory. Unfortunately as the population of the hotel increased, the grounds couldn't , nor could the pool since there was no room. In addition, the managing partner who was also GM handed over GM duties to the former GM of the failing Lancaster Host(mostly as just a complaint dept as he has no control) When he handed over duties as Gm he took over oddly as sales manager. This was because since he was pouring all this equity into a hotel that had no amenities (pool can no longer accommodate guests peak season, It is filled with hair since it is overpopulated, main restaurant is only open three nights so you are stuck with garfields the rest of the week which is basically hamburgers and frozen Pizza, parking is now inconvenient as you must park by the highway and hike back to your room since the property wasn't designed for this many guests and there are actually no amenities to qualify the resort description such as the absence of a spa, tennis courts, golf etc)) so in order to recoup his investment, he is personally in charge of booking the hotel by booking large, non family groups and has raised his prices enough to push me out after 19 years. He has also basically rescinded the pet friendly policy, squeezing the pet section to approximately 10 rooms. He also has insufficient staff to clean the rooms he now has. I severly warn you, if you take a room with a kitchen, the cleaning staff basically avoids all appliances and cutlery and they are filthy. Also, since they are under so much pressure to clean the rooms with not enough time, any unseen area is filthy (top of chandeliers, inside and under couches, behind furniture, etc. carpets are hardly vacuumed. If you have young children, I wouldn't advise letting them play on the floor as what they will find is unsanitary. Also maintenance is not what it was so hopefully nothing breaks in your room. My last stay someone had a party upstairs and trashed the room and they must have flooded the Jacuuzi. Water traversed through the ceiling of my room since I was below and began streaming from a light fixture. management was slow to act. The GM lied to me and blamed the air conditioning system (air conditioning systems do not have water pipes in ceilings). When the guest that followed the ones that trashed the room (after being delayed four hours for their check in) saw the water coming through my light they checked out as they were afraid of getting electrocuted and were themselves dissatisfied with the service and accomodations. When I asked for a bucket from maintenance to catch the water , he didn't speak English and brought me an ice bucket. In summary, if you read my reviews from a few years ago I was a fan. In the words of the managing partner "People from my neck of the woods (New York) will pay anything he charges"Since Willow Valley closed down, they no longer have competition and have turned the place into a factory. Definitely avoid during busy season as the groups get out early and take over the prime sections of pool, all barbeques and basically majority of the hotel. Too bad, This is a charming area and you are better off looking around. There are smaller, cleaner much more family friendly hotels that are less expensive and yet have better accomodations.

    5
    « Wonderful stay, we will be back! »

    We stayed here for several days to attend a national sports event and will certainly be back. The hotel property is beautiful and the rooms are spacious and immaculate. The service was wonderful. We had an inside pool view room. The indoor pool does close by 10p, so noise was not a factor during our stay. There is an outdoor pool complex however we cannot review since it was mid winter and not in use. The Sunday champagne brunch is amazing! Make sure you call for champagne brunch reservations before your stay. Even the regular breakfast buffet was fantastic. There are several restaurants in the hotel and the food offerings were great and cooked perfectly. I only wish after late evening sports events we could dine later than 9 pm. It is close to several major highways and easy access to central Lancaster. Looking forward to our next stay.

    5
    « Best Western was the Best »

    I thought I posted a review back in the fall when I stayed at the resort but for some reason I did not hit send. I really wanted to post because I really loved this hotel. The night before my stay at the Best Western, I stayed at the Marriott in downtown Lancaster. I thought the Marriott was nice until I arrived at the Best Western. The room I was better decorated. They really paid attention to details. The Marriott was plain by comparison. The room had a sliding door that opened directly to a very nicely designed pool area.Yes, even their pool area was nicer. Because we were on the first floor we could walk directly to the pool from our room. At the Marriott the pool was pretty deserted and tucked away on one of the floors. Rooms on the upper level at the Best Western had a balcony that overlooked the pool Although we were by the pool we did not hear those in the pool area when the door was closed and once the curtains were closed you would not know the pool was there. Words just don't do justice. It was very nice. The resort has several different types of restaurants from casual dining to more fine dinning. The down side was that the restaurant closed a little too early and the bar by my room had to get their food from the restaurant down the hall. When I arrived to the bar, there was no staff person in the bar because the person was down at the other restaurant picking up someones order. Despite this, the staff was super and and attentive. This had to be one of the best hotels I have stayed in. Although I like the Marriott in downtown Lancaster, I would chose the Best Western Premier over the Marriott despite the fact that the Marriott is downtown and closer to my destination. The parking at Best Western was free. I highly recommend it. I must admit that what made this even better is that I got a deal by bidding on the room on a third party website which made this that more of a better deal. I had stayed at the Marriott the night before but they would not match the price that I got as part of a third party so I put a bid in at the Best Western and the price was right. I was glad that the Marriott would not match the price or I would not have discovered the Best Western Premier.

    5
    « Wonderful. »

    The hotel is conveniently located, as expected in Lancaster County. I booked directly through the company website. I made a request for a "higher floor" room. I received a personal e-mail indicating the room I selected was on the third floor. I was impressed my comment during reservation was responded to personally. Upon my arrival, the room I selected, on the "Adults Only" floor was actually not available because of renovation. The hotel "upgraded" me to the "Villa", but I did not care to stay in this style room. They were happy to change me to another room type that met my preference. Housekeeping was wonderful. I requested some extra towels and some toothpaste. They went above and beyond with my request. They also did a great job at restocking items during daily room cleaning. I returned to my room to find toiletries I had been heavily using well stocked. (e.g. I have dry hands, so use a lot of lotion. The housekeepers left extra during cleaning. I drink a lot of coffee, so they left plenty of extra to meet my needs) without me asking for the extra. This is definitely a family resort, so expect children. I am sure there are many more kids during the summer months. I was hoping the hotel was located in more seclusion. It is next to a busy highway and green space is less than I was expecting. It wasn't a big deal, especially since only a few minutes drive away there is green! This is a nice family resort. Don't expect "Resort" to mean a luxury, tranquil, oasis, on a secluded beach. Expect a family friendly, relaxed, pleasant atmosphere, where people are enjoying the company of family and friends. It is absolutely great for couples too, of any age.

  • 5
    « It merits the high rating! »

    Stayed here for three nights as part of a family vacation week in various parts of Pennsylvania. Our BIG suite had a separate room for our daughter, with bunk beds, a TV, and a small table and chairs. The main area had a king bed, a living room w/ fireplace, sofa, and recliner. There was a microwave, refrigerator, coffee-maker, and a sink in a little kitchen area near the door. The shower and commode were separate from the very nice vanity with double sinks and a huge mirror. The indoor pool area was great, and the outdoor pool looks wonderful (wasn't open yet). There are lots of outdoor game areas including a putting green, great landscaping, restaurants nearby, easy access to main roads, and the breakfast buffet was excellent. I couldn't believe what we got for the price. Five stars without question.

    4
    « Great location for exploring Lancaster »

    Spent three nights in King Studio Villa with 2 year old. These units are separate from the main hotel and our unit was on the second floor (something I did not realize - and honestly did not think to check when booking). Was nice to separated from the main resort as the place was very busy the entire time we stayed there (lots of events). The flights of stairs were somewhat inconvenient when traveling with toddler and all of the toddler stuff that requires hauling (note: the resort does offer baggage assistance if needed). Booking tip: If you elect for a villa - be aware that you are separated from the resort. Additionally, if you do not want to haul all of your stuff up a flight of stairs, be sure to ask for a ground floor unit. (we did not request a room change or baggage assistance as offered - so we stuck with it for our short visit. however if this is a deal breaker for you - be sure to discuss with booking staff in advance). Pros: Staff extremely friendly and helpful. Provided us with local recommendations and direction cards to help us find all of the destinations we were planning to visit during our stay. Place is a very kid friendly facility, hotel supplied baby gate (most needed as we were in a second floor unit), pack and play, etc. Having full kitchen was convenient. Ease of access to Dutch Wonderland, Hands On House, Strasburg Railroad and other local attractions was great. Everything was within 20-30 minutes. Cons: Second floor unit was slightly inconvenient as it required hauling all of our toddler goodies up a flight of stairs. These units also allow pets (which is a great thing for pet owners) however we could hear our neighbor barking quite a bit during our stay. The units are also fairly noisy due to proximity to highway and multiple units per building.

    5
    « Excellent Resort »

    I love the BW Premier Eden Resort & Suites in Lancaster, PA. I think it is the premier hotel in Lancaster when everyone use it for their social event and also fro leisure trips. It has a lot to offer for couples and families. The rooms are well appointed and clean and it has several onsite restaurants, fitness center and children center. The welcome chocolates are out of this world and you will never be disappointed with your stay at this hotel it is unlike other BW hotels.

    5
    « Eden Resort Saves the Day »

    We booked a Studio King Villa through airbnb rather than through the resort itself. We had serious problems with the reservation/host but the staff at the Eden Resort worked hard to make everything right. They were friendly and helpful... from the desk to the bartender to the supervisor. We wound up in a King Suite which was lovely. Comfortable bed, roomy, clean, nice shower, little patio area beyond a glass door to the bedroom area. Coffee maker, fridge, 2 flat screen tvs, comfortable furniture. We didn't have the chance to enjoy the pool, hot tub, etc but it looked really nice. Breakfast was delicious. We look forward to visiting again.

    4
    « Nice spot/good price »

    We made a last minute reservation for an overnight trip to Lancaster, and we're lucky enough to get the last room available. We qualified for a discount and got a room with 2 queen beds. As we entered the room, the first thing I noticed was the smell of chlorine. Our room, as many other rooms, overlooked the indoor pool. The room and bathroom were very clean! When we came back later that night, I no longer noticed the chlorine smell. Our check in was very smooth, and friendly. There are a number of good restaurants available. They are known for their Sunday brunch. Unfortunately, because we only made our reservation 3 days ahead, we couldn't get a brunch reservation until 1:30 which was too late for us. However, we had a nice breakfast in another of their restaurants.

    5
    « Beautiful suite »

    I never associated Best Western with luxury but this is about as good as it gets. We booked the Red Rose suite. It was a true suite with everything you could ask for. I'm guessing 900-1000 square feet. The rooms had crown and baseboard molding like a nice home. The shower was large with a choice of rain shower or standard. Decoration and furnishings were tasteful and understated. It had all the amenities you would expect. The parking lot was a little rough as it looked like they were adding on. Splurge for the suite. You won't regret it.

    3
    « Disappointing »

    We have stayed here a few times in the past, but this last visit was very disappointing. The bed was hard and lumpy, the sink stopper didn't work and when you switched from the rain showerhead to the handheld, the rain showerhead wouldn't shut off and the handheld kept sliding down the pole it was on. Whatever they used to make the room smell fragrant was overpowering and I ended up with a sinus headache. Sorry this was such a bad review, but this time it was a bad stay for us.

    5
    « Fabulous! »

    We took a road trip in late April and never had a set schedule. We didn't book anything in advance and found this premier resort. We were given a great rate for a beautiful room. We stayed at some lovely hotels on our trip but this one topped them all. On check in, the desk receptionist, Opal, was very accommodating and helpful, not only with getting our room assignments, but also with information on what to do in the Lancaster area. As I was traveling with a friend, she also offered to split the bill between our different credit card, something no other hotel did on our trip.

    5
    « Good place »

    My reservations downtown were cancelled so I ended up looking for a place. They had availability here, at a reasonable price. The "villa"'was great. All staff were good. I only wishes were that the small balcony had a door (not just screwed in windows) and that they would have opened the outdoor pool since it was sunny and 80F.

    4
    « Mrs and Mr »

    Room was nice. Newly renovated. Light over bed kept going out. So that was annoying but it was beautifully decorated and space was used wisely. The pool and hot tub were very enjoyable. The room was not handicapped but it was close to the parking and elevator which I appreciated since I had a leg issue. OVERALL I would recommend this hotel and plan to return in the future.

  • 5
    « Good Value »

    Stayed only one night but had a pleasant and relaxing experience. The bed was superior! Free wi-fi is always appreciated! Food at breakfast was carb and sugar heavy, but there were fruit and protein options. Pretty good fresh coffee too. All in all it was a good experience and I will return if in the area again in the future.

    4
    « Nice but under construction »

    When we first arrived at the resort you could see that it was under construction. The front lobby was beautiful and and very elegant. Traveling to our room we found ourself walking through under finished halls covered in dry wall dust to get to the elevator. When we got to the hall for our room there were contractors still working however the room was terrific. Nice furniture and very nice lighting. The house taker even left her name on our night stand.

    4
    « Had the Decorators In, But Didn't Spoil Stay »

    First time for several years that I've stayed in a Best Western hotel and found it clean, comfortable with friendly staff. A lot of refurbishment work was going on during my stay, but I wasn't disturbed at all and not inconvenienced in any way. Enjoyed dinner and breakfast in the restaurant and would happily return.

    5
    « Our experience »

    We spent two wonderful days there. The indoor pool was fantastic. Our cat was very much welcomed . It was just a delightful experience ! A very clean hotel. We asked for them not to come in and clean and they gave us a lot of towels.

    5
    « Wonderful, as always »

    We love the Eden Resort, from its two-room suites, perfect for a family with teenagers, to its year-round swimming facilities, free chocolates, and speedy internet. The staff is friendly, and the location is convenient, right next to Route 30.

    5
    « Wonderful in every way! »

    I attended a conference at the Eden Resort with my friend and we were both so pleased with the quality of the food, the courteous service and the beautiful rooms. We fell in love with the Courtyard Room which was absolutely stunning, complete with waterfalls and sparkling lights. There is a champagne brunch in the Courtyard Room on Sundays. I would highly recommend this resort to anyone looking for great food and friendly service, from the servers to the housekeeping staff to the front desk staff.

    4
    « Perfect for group experience »

    We stayed in the 2 bedroom penthouse. There was plenty of room for 4 ladies. 2 full bathrooms helped immensely. The suite was clean and well stocked. Check-in and out are very easy. We really enjoyed our stay.

    5
    « Very Nice Stay »

    This was a real "premier" Best Western hotel. Above all the other Best Westerns I have stayed. Modern, clean, safe and nice staff and great location from the highways. The bathrooms were modern with showers stalls, granite and clean. The amenities were great, microwave, frig, closet space and good size TV. Quiet!!!

    4
    « Beautiful hotel »

    Enjoyed our stay here. Room was beautiful! We got a room beside the indoor pool so that we could go directly from our room. The atrium is stunning. Pool looked cloudy. We did not use it but the hot tub felt amazing. Front desk was kind and helpful. Breakfast was included and delicious !!

    5
    « The Best of the Best »

    We always stay to Best Western because of the cleanliness and friendliness staff. This was by far the nicest hotel we ever stayed in! It's huge and beautiful, very elegant. The staff treated us like kings and queens. Everyone was super friendly and helpful. The rooms were big, very comfortable and clean. The bed was so comfortable...the best we ever slept in at a hotel. The showers were great with plenty of pressure and hot water. Even though we faced the swimming pool the noise level was very quiet at night. We even received a complimentary breakfast with our room which was really delicious. (normally $14 value) It offered everything you could think of for breakfast. It was easy access on and off the freeways. We loved this hotel so much we changed our plans and stayed there a second night! I highly recommend.

  • 5
    « my favorite hotel in Lancaster »

    I have been staying at this hotel in Lancaster for over 10 years now for business and family vacations. It was great before but even better now as it has been recently renovated. The rooms are comfortable and nice and price is good. It is a very nice hotel and good location. On site restaurants are also good. I was happy to attend a conference there this past weekend and was thrilled to hear that they had chosen the Eden Resort as the location. My family's favorite Lancaster hotel!

    5
    « Found a new favorite! »

    Stayed at this hotel in April for a last minute get away. Wow! Great hotel, beautiful room décor, comfortable bed, lovely bathroom, huge shower with two heads. There was nothing not to love! Will definitely be coming back here.

    5
    « Fabulous Resort »

    This hotel was a very pleasant surprise. The available amenities and the provided services were exceptional. The location and the decor of both the rooms and common areas were also wonderful. I would heartily recommend this resort.

    5
    « Great family vacation at Eden Resort! »

    My wife, two young daughters (3 & 5) had the best family vacation at the Eden Resort in Lancaster. The room and hotel was immaculate. The indoor pool was larger than expected. The outdoor pool and spash pad are seasonal and were not yet open, but looked like they would be great as well. There is an outdoor half basketball court, shuffleboard, pool table, ping pong table, and small playground. There are also some charcoal grills and the villas seemed perfect. We are already planning on coming back in the summer when all the outdoor amenities are open. Great vacation, great price!

    4
    « New and close to everything. »

    We were in room 552. We normally stay at our Wyndham timeshares but there weren't any available in our location. We decided to stay here because it does resemble our timeshare meaning there's a living room separate bedrooms but a small little kitchenette area. It's only a refrigerator and a coffee maker and a sink. We weren't happy that the kitchen area didn't have the table and chairs until we looked in the guest bedroom and there was a table with two chairs in there. We also thought the guest bedroom is going to have a bed not Bunk beds.

    5
    « Homerun!! »

    This place has it all. Clean/comfortable rooms. Air conditioner works beautifully. The outdoor activities was a lot of fun for our family. Garfield's was delicious. Having an 11 AM check out was nice. The pool area was clean and not over-run with guests. We wanted to get away for an evening WITH the kids and they loved staying here. We will be back!

    5
    « A1 »

    My wife, daughter and myself stayed here for one night and really liked it.All the staff was super friendly and helpful. The rooms were very clean and comfortable. We got upgraded to a large suite at no additional cost due to overbooking. Complimentary coffee.Outdoor swimming pool, fitness center and well maintained grounds. Convenient location highway.

    5
    « Great place to stay »

    love the stay here, Receptionist life guards, and security was friendly, over all guest services was great. breakfast at Authers was delicious and reasonable. Rooms were clean and kept clean daily. Next time I would not get the parlor room our room was on the inside on the 3rd floor next to the end over looking the pool Which made the room dark at all times. Also the conditioner and the lotion is in the same type of bottle beware my wife accidentally use conditioner instead of the lotion a couple times. Lol! But over all The kids and my wife and I had a wonderful stay. Will be back

    5
    « Exceptional Place to Stay »

    My family and I have been visiting Eden Resort for over 5 years. Every time when we're in the Lancaster, PA area, this is the only hotel we reserve. This hotel is EXCEPTIONAL all around from Service, Cleanliness, Sleep Quality, Rooms, and Customer Service. The pool area is GREAT. Once you've had a overnight stay here, you will definitely return again. We keep coming back.

    5
    « Nice rooms, beautiful amenities »

    Very nice fitness, pools (indoor and outdoor), fantastic conference room with waterfalls, spacious comfortable lobby, easy to use recommendations for area highlights, versatile venue, centrally located, nice room amenities, very friendly staff, plentiful rolling valets...

  • 5
    « Better than advertised! »

    The reviews for this hotel do not do it justice. We had a small suite, two bedrooms, microwave and small refrigerator. The room was beautifully decorated and was spotless. I understand our room was recently remodeled. We have stayed in many hotels, and this is one of the nicest we have ever visited. One tip though? When checking in ask for a room away from the highway as you could hear some highway traffic. They even had that covered though? they provided sound machines in both bedrooms :-) The small bar and restaurants are lovely. Extremely friendly staff also. You could tell this is a professionally managed hotel. Highly recommend!

    5
    « Fabulous Hotel »

    This hotel is a gem. I've stayed here at least five times. It offers incredible value and all sorts of amenities. Clean, comfortable, great pools, breakfast is great. The staff is so helpful. Can't say enough good things about it!

    5
    « An excellent value »

    We stayed here for just one night as we toured Pennsylvania. It has a great location, great rooms, and a very good price. The only downside is the breakfast at the hotel is pretty steep (I think the receptionist said $13 so we didn't bother). The is some renovation going on right now to the complex so the parking lot is a little bit of a challenge.

    2
    « Not the privacy we paid for »

    We have stayed at this establishment probably 4 or 5 times now, we live in the area and take advantage of a Central PA Residence special they have. We have my elderly in laws living in our home and every once in a while we splurge and spend the money to book a few nights away here for some privacy. Shortly after I checked in a maid just walked in, no knock or doorbell ring at all, said something about the pillow that I really could not understand and ran out. It would be one thing if that was a one time mistake, but it happened again about half an hour before we checked out! No knock or anything, we even had the do not disturb light on, and some lady just unlocks our room door! We have always loved staying here in the past but just staff just walking in on guests in the private rooms they paid for with no knock is completely unacceptable,I don't know if we will be back.

    5
    « Best Western is BEST by far!! »

    This hotel is absolutely beautiful, every staff member is pleasant and courteous. Great restaurants, great amenities. I have stayed numerous times and its my hotel of choice whenever we travel to the pennsylvania area:)

    5
    « Great hotel »

    Stayed here 2 nights on a Collettes Heritage of America tour. Good hotel, very quiet location on edge of town, but good location for seeing Wheatlands (historic property) and the Amish country. One small problem was that on the 2nd night, the lift lobby music was blaring away at 11.50 pm in the main ballroom (which was empty at the time) and this noise was audible on the bedrooms, including mine, which overlooked this. They put this right after I tracked down a staff member about the problem.

    5
    « Work conference »

    The staff was friendly, the food was excellent, the snacks during the conference hit the mark. A great conference venue. Very easy to access . Felt very safe as a single traveler. The gym was small but adequate TY

    5
    « Trip to Lancaster »

    Great facility big but well run. My wife and I went to the Sight and Sound Theater this was a great location for us, easy access and close to what ever you need. If you are looking for buggies going by your window this is not the place. If you want a resort for your kids and quick access to anywhere this is your place.

    5
    « Couldn't be any better »

    This hotel is immaculate! We travel a lot, and I've never stayed in a hotel this clean and luxurious. More expensive hotels have absolutely nothing on this place. Great value, beautiful pool, gorgeous rooms. I can't say enough how much I know you will enjoy staying here. If all hotels were like this, this world would be a better place.

    4
    « THE BEST »

    Just a wonderful experience. Clean and friendly plenty of parking. Met some nice couples in hot tub and lounge who wanted to hang out and have some fun. Nice bar to meet friendly people who enjoy having a good time.

  • 5
    « Kim W. »

    Have stayed at the hotel many times and it is absolutely our favorite. Rooms are fantastic, Especially the new premier suites, and the room service is quick and delicious. All the amenities of home and the most helpful and courteous staff of any hotel we've ever stayed at. On this trip we had an issue with the tv in our room. Called the front desk and they sent engineering to our room to fix it. We actually had 2 repairmen and a manager come to address the problem which I though was very professional. They had to remove the tv from the wall to do the repair, which was done in a just a few minutes. They also made sure our tv was working properly and that we could still access the pay per view movie we had rented. They were very courteous and friendly and addressed the issue quickly. Brandon D Williams was one of the engineers and he was fantastic! The other engineer and the manager were as well but unfortunately we didn't get their names. If you're ever in Lancaster this is the best place to stay! No other hotel can compare.

    5
    « Always a pleasure! »

    I cannot think of one issue or complaint regarding the Eden Resort. We continue to make this our hotel of choice when we visit Lancaster, PA. The quality of service and the attention to details are the things to which I pay very close attention. When I take the time to vacation, I want it to be as good as home and better. Best western Premiere exceeds my expectations continually. Thank you!

    5
    « Great Easter getaway »

    We had a great Easter weekend here. Everyone was very professional and friendly. The rooms and lobby were beautiful and clean. The food at the restaurant was wonderful also. We can't wait to come back !

    5
    « Great time! »

    All around this was a great stay. The facility is clean and the staff is friendly. The amenities are great. Every time we're in PA this is the place for us. It is very close to major attractions. I would definitely recommend this hotel to my friends. Looking forward to our next visit to the Eden Resort.

    5
    « Happy Times »

    We reserved four rooms for ourselves and our very good longtime friends/neighbors. We all had such a very fun time. Hotel was so attractive and clean; restaurants served delicious food and had excellent service, rooms were always clean, and smelled so nice and fresh. We stayed by the indoor pool which we all liked so much because we could get together outside of our rooms for social time. Also, fitness room was so perfect.

    5
    « Best place to stay in Lancaster, Pa. »

    We stay here every time we go to Lancaster. We used to stay 2 times a year, but now we can only make the trip 1 time a year. Love this place. Everyone friendly, indoor and outdoor pool. 2 great restaurants and lounges to choose from. Favorite place to stay.

    5
    « Best Hotel in central PA for a reason »

    It's called Best Western Eden Resort & Suites. Aptly named, but not the best indicator of the incredible amenities this hotel offers. From bedding to activities to restaurants on site, travelers will be hard pressed to find a single flaw or lack to attention and detail. First, the entrance and exterior appearance are beautiful. Grounds are immaculate. Lighting at night showcases this hotel quite nicely. You are greeted by staff who understand what commitment to excellent customer service means. EVERYONE you speak to, or come into contact with, from the front desk, to groundskeeping, greet you first...with a smile and "How are you enjoying your stay? Is there anything I can do for you? The standard suites are truly spacious. I slept on THE most comfortable bed. You are also offered three different types of pillows for your convenience. And a complimentary huge umbrella in the closet if you should need one. That's just a couple of examples. Other specialty rooms, like the Red Rose Suite, deserve awards. Heated outdoor pool, indoor pool, and a play park for the kids. I've only scratched the surface. You get more than expected for the value. I come to Lancaster once a year for Sight & Sound Theater productions and reserve a suite with pleasure. It's like a home away from home.

    5
    « Great Stay »

    My mother was visiting from out of state and my kids wanted to pretend to be on vacation so we stayed at the Eden so they could swim. The rooms are very comfortable and the staff members are very professional and courteous. Everything was clean. Garfield's restaurant was good. It was a nice getaway.

    5
    « Very Happy »

    A group of friends stayed here overnight. We had 3 rooms. The entire facility was very clean, the food was excellent, and the staff was very attentive and helpful. There was no wait to check in or check out. When checking in they give each room a small bag of chocolate Wilbur Buds. Awesome! We will definitely stay here again!

    5
    « Beautiful »

    We only stayed for 3 days, but there was plenty to do. They have an indoor pool and an outdoor pool that wasn't open yet because of the season. There are plenty of things for kids to do. They have basketball, mini golf, ping pong, play area-are just a few things that my family enjoyed. The hotel was close to all of the attractions.

  • 3
    « TOO EXPENSIVE »

    Extremely expensive - way too expensive - too expensive- we enjoy the Amish view motel which is much more reasonable - most all motels in the Lancaster area are more reasonable. This motel used to be more reasonable - a few years ago we paid for our entire family to enjoy a week end there - 20 of us. Sure won't do that again

    5
    « Strongly Recommend »

    Each year we make a few visits to Lancaster, PA area. We always stay at the Best Western Premier Eden Resort & Suites. The rooms are comfortable and beautifully decorated. Our family love spending time at the pool! The staff is courteous and professional. We are already looking forward to our next stay with Best Western

    5
    « Clean Hotel close to Lancaster Attractions »

    Hotel very clean and had a fantastic room layout in the 2 bedroom suite with 3 queen-size beds. Hotel is not on main Lancaster Lincoln Highway Road, but in very close proximity being about 15 minutes away from several area attractions. I would definitely stay there again.

    5
    « Way more than I expected!! »

    Just finished staying here the last several days. When I pulled up to the hotel I could see some of it was under construction. When I checked into my room I was so surprised all the bells and whistles inside my room! The TV was huge and the remote was in a baggie saying it was sanitized. The room was bright with many lights and even had a wireless printer on the desk. They thought of everything a traveler needs when away from home. I was on business but I will be going back with my wife very soon for a mini vacation!!! This place scores 10 out of 10!

    5
    « Birthday Celebration »

    We just returned from our stay at Eden Resort. We booked a penthouse suite...Our stay was outstanding! The room, the staff and food were all great. Perfect for a romantic getaway or with a group of friends and family. The Visage Spa is a must! Easy check in and out. You must stay for the Sunday Brunch and make sure to make reservations! It was awesome!! We will be back when the weather is warmer.

    5
    « Great hotel! Will keep on coming back »

    This is one haven for my little family! Everything we wanted in a hotel is here. Very clean , updated rooms, great indoor pool which my daughter loves ! friendly staff, honest room attendants, sunday brunch was great- a must try for guests!

    5
    « Everything is lovely! »

    We love Arthur's Prime Rib buffet, the beautiful suites, and especially the indoor pool. The pool and hot tub area are decorated so nicely. This time we also played some outdoor games during a warm afternoon- shuffleboard, bocce.

    4
    « food,shopping,and fun »

    Very busy time for hotel. A lot of children running around without parents. Took place both in hallways and pool area. Pool staff tried their best to keep them out of hot tub .Started using this resort many years ago it seems to be to busy to relax and enjoy now. I hope it is just the time I picked to stay.

    5
    « Amish Country »

    Excellent hotel for a trip to Lancaster! Wonderful value and great for families with children! My husband and I only stayed for 2 nights but we were very impressed with the cleanliness, staff, and guest services. Definitely one of the best value quality hotels we have stayed in on a family trip!

    4
    « Eden Resort Delivers »

    We came out to Lancaster to visit family for Easter and were very pleasantly surprised by our stay at the Best Western Eden Resort. Any problems we had were very quickly resolved and we even got an upgrade to a suite when there was a problem with our original room. I will definitely plan to stay there the next time I go out to visit our family again!

  • 5
    « Awsome!!!! »

    I took a Spring break gateway with my family and we loved it! I have two small children and we enjoyed the indoor pool, mini arcade, and outdoor recreation area.The hotel was clean and the staff was friendly. We will be returning in the summer to take advantage of the outdoor pool and children's splash park. I absolutely loved it and will not be staying anywhere else when I come to Lancaster.

    5
    « Phenomenal Hotel »

    Love that hotel!!! Absolutely beautiful! Clean, friendly staff!! Can't wait to go back! My kids loved the indoor pool and our room overlooking the pool was really cool! As a AAA member and employee, I would always recommend this hotel in Lancaster. It is in within minutes of local attractions and is near stores, as well. Convenience!

    5
    « Best time ever! »

    Great Easter week-end get away. Beautiful property, very clean and well kept. Very friendly staff, always willing to help. The pool and hot tub are very well kept and relaxing! The fitness room, while a bit small, was very clean and did great for our early morning work-outs. We do plan to go back as often as possible.

    5
    « Amazing resort »

    I recently stayed at the resort with my sister and had a wonderful stay. It's decorated beautifully, the staff was very attentive and professional, and it was a great location to many area attractions. I really loved the facility from the time I walked into the lobby, until the time I left. The food was great, it was very clean, and most importantly the staff made you feel comfortable and welcomed. I highly recommend this resort if you are in the Lancaster area.

    5
    « Ralph and Susan Loewy »

    Eden resort has consistently been an excellent hotel and getaway package value.We have taken this Easter weekend couples getaway for over 10 years and have enjoyed the Amish Lancaster PA relaxing area along with our comfortable room and excellent service of the Eden Resort staff.

    5
    « Great Place to Stay »

    Great hotel, Great Staff, House Cleaning is great, nice and clean, beautiful lobby. But try not to stay in the lower level by the pool, to much noise and you can hear pretty much your next door neighbors, hallways etc.

    4
    « Family trip to see Sampson at Sight and Sound Theater »

    We were warmly welcomed at the Eden Resort. We had a newly renovated room, but the wing we stayed in was still heavily under construction. The outside of the hotel did not look attractive due to heavy remodeling, but Lobby was beautiful. We loved our room, but the cleaning service never left us clean bath towels and wash cloths even though we put our used ones on the bathroom floor. To me that means replace with clean. We had to call the front desk for clean towels. They were happy to bring them, but found it odd that I had to call. We ate at Garfield's for lunch. The food was good. There were many weddings going on during our 3 night stay so this made the hotel quite busy. We would've loved to have Easter brunch at their Champagne Sunday Brunch, but the price was way too much for our family of 4. They would've accommodated us to eat even though we didn't have reservations. Overall we loved the hotel!!

    5
    « Wonderful Weekend Getaway »

    This was our first visit to Lancaster and it could not have been better thanks to the accommodations and staff of the Best Western Eden Hotel. The hotel is very nice, well maintained with great amenities. Our room was clean and comfortable. The indoor heated pool and whirlpool were a wonderful delight -- clean and with plenty of towels and poolside seating. The food in the restaurant was delicious. The staff -- from the people at the front desk to the waiters to the pool attendants to housekeeping -- were all friendly and helpful. We had a very enjoyable weekend and we will be back.

    2
    « Lots of potential, but ultimately disappointing »

    I evaluate a hotel on the following five categories and in the following order of importance. 1. Good nights sleep 2. Room cleanliness 3. Hotel Amenities 4. Staff responsiveness 5. Restaurant Let me start by saying this hotel has a lot of potential, but ultimately it was just a big disappointment. Good Night's Sleep. This is the primary reason you book a hotel and ultimately, I cannot give this hotel any stars for this category. We were staying at the hotel so my son could attend a 3 day swim meet nearby. We arrived on Thursday early around 1 (ahead of the planned check-in time at 3PM.) We asked if there were any rooms available and there were two. We asked for the quietest room they had available as we would be getting up by 6 to get to the meet and getting a good nights sleep was a priority. We were placed in a first floor room in the main hallway from the front desk. In retrospect we should have asked for a different room, but at the time we assumed the staff would work to keep things quiet. Our sleep was interrupted by wedding partiers on Friday night long after the posted 10PM quiet hours. We called the front desk to complain two times and were assured their head of security would look into it immediately. It didn't help. We were kept up well past 11:30 due to the noise. For a resort hotel I would have expected better support from the staff. I understand we only paid for one room and that the noise was coming from a wedding that night, but it was quickly apparent where we stood in the pecking order and who's money was more important. I also expected a more comfortable bed. We didn't get that either as the bed was much too hard and uncomfortable. Cleanliness is the next most important item to us. For this I'll give the hotel one star as the room was quite clean and housekeeping staff did only what we asked them to do for us. They didn't make the beds or change the sheets as we only asked them to clean the bathroom and give us fresh towels. So one star for room cleanliness and the housekeeping staff. Hotel amenities will get zero stars. Mostly this is due to the fact that the wifi barely worked during our visit. It worked at times, but it failed every time we tried to use it for more than 5 minutes. Streaming videos was impossible as it was buffering constantly. We called to complain about this 3 times during our stay and mentioned it one other time at the front desk. The first time a maintenance guy came out and reset the router in our room. This did nothing. The next call resulted in their IT guy coming to our room and telling us to use a different access point name. This worked for about 10 minutes and stopped working again as well. The third time I called was at night after my kids were in bed (so they could get up early for the swim meet the next day.) The problem was obviously in the hotel somewhere as the in-room portion was checked twice earlier in the day, but they wanted to send a maintenance tech out to the room again. This time we declined since the router was in the room with my kids. The Wifi failed every night after 9 and got worse the later it got in the evening. Staff Responsiveness is our next category. For this they get zero stars based upon the experience with security, IT, and the front desk described previously. Although I will give the front desk some credit as they did allow us to have a 12 noon checkout, but that doesn't overcome the rest of the issues we had during the visit. The last category is the on-site restaurant. We'll give this category a half star. This isn't a high priority for me, but it was nice to have two options on site. We visited Garfields's grill upon our arrival on Thursday afternoon. It was towards the end of the lunch service so the buffet food was starting to get old, but my youngest son still selected it so he could eat the pizza. It was fine for him. The rest of us ordered from the menu. It was generally pretty good with the exception of the fried mozzarella that was inedible. It was a solid, hard, block of cheese barely melted that you couldn't even choke down if you cut it into small bites. All of us tried it and we still left half of it on the plate. I was also planning to try the breakfast buffet at Arthurs so I called the desk to ask when the buffet opened and was told 6:30. Apparently its only 6:30 on weekdays, but 7 on weekends. I found this out when I arrived at 6:30 Saturday morning hoping for a good breakfast. Since we had to leave the hotel at 7 for the swim meet, I went hungry. This brings my total review to 1.5 stars. This hotel has potential, but the execution was just poor. A quiet room, working wifi, and more comfortable beds and this is probably a 4.5 star review. We spent more money to stay at this hotel hoping that it would result in a better experience, but that clearly backfired on us. Before you book a room here ask if there are any weddings/social events on-site. If so, skip it and go somewhere else.

    4
    « Good »

    The only issue we had was noise from the nearby highway and the noise of the people above us. We will in a Villa, which was very nice, but the noise from the nearby highway and neighbors was an annoyance. There was construction, which was not a big issue. The quality for the price was good. The children enjoyed the pool and the convenience of having their own beds.

  • 5
    « Weekend Getaway »

    Where do I begin? Never in a million years, did I think a Best Western would be so nice. My 2 night stay was perfect, rooms are clean and modern, hard to believe this place is not a 4 star property at the least. Check in was a breeze, the entire staff was so nice, being from new york, I am certainly not used to that. The champagne brunch was amazing, Eric our waiter was superb, the food was 5 stars. Overall, a great property, the only negative I could possibly think of, is that many kids were unattended in the Sauna and fitness room, lifting weights and doing cardio barefoot. Will definitely return to Best Western Premier Eden Resort. Thank You!

    5
    « Quality at an affordable price »

    All the amenities you want at a price you don't mind paying. Eden resort is a very comfortable place to unwind and enjoy a stay away from home. Would definitely go again. Clean beautiful facility; friendly people.

    5
    « Getaway »

    The hotel lives up to its name....Best Western PREMIER. When you stay at this 5 star hotel, yes I said 5 star. You are in luxury. You are greeted with a smile before your feet touch the carpet. The desk personal are well trained and highly vsv. When you enter your room. Words cannot describe the feeling that over comes you. You immediately see those wonderful fluffy pillows beckoning you to take a rest. The bed feels like it snuggles you into a most needed restful night. The rooms are cleaned and well stocked with towels and toiletries. You have a microwave and small fridge if needed. Excellent size LG flat screen TV with a new covered remote. For you peeps who need to workout there is excellent equipment on site including a sauna. The pool area indoor is well maintain. They even provide a on duty life guard. My Best Western also has an outdoor pool to get your tan on. The food is spot on. You have at least 2 locations whether it is casual or fine dining. You will not be disappointed. I have been coming here for at least 4 to 5 years. This hotel instead of declining with age has only improved. The building and landscaping is well maintained. Everything you want to do is centered around this hotel. You are in 10 to 20 mins at the most to enjoy all the attractions in Lancaster. Thank you Best Western PREMIER for making my stay the very BEST every time.

    5
    « Best Western Hotel ever »

    Every visit is better then the next. Me and a friend went for a show and decided to stay a couple of days...the Eden Resort recently renovated the hotel... (the great thing is that they keep this hotel updated...I have been going since my college days over 30 years)we choose their new Premier Suite...AWESOME..I am a picky traveler who travels with her own cleaning supplies...well I walked in and felt like I just entered a brand new home. Everything was staged and available...from the wine glasses in the cabinet to the gas fireplace. Table set granite countertops...all beautiful...smudge free and CLEAN. They offer sound machines in the rooms and everything is high tech...so much to the point we needed someone to explain how to use it..no problem here comes Raymond and his assistant..they were so wonderful..i felt like I was talking to family...everywhere you go in this hotel....everyone is helpful and happy and don't mind helping at all. Arthurs breakfast buffet...EXCELLENT and I don't like buffets...Garfields Salad Bar and food so good we passed up dinner two nights in a row in Lancaster County (king of smorgasbords) to eat at Garfields. The halls are quiet..our suite had lights that go out when you close the doors..and stainless steel appliances...felt like home but on steroids...lol...I am a Best Western member because of this hotel..I would encourage anyone traveling to this area to make your stay special and comfortable and book at the EDEN RESORT...I Love it and will be back soon.

    5
    « Anniversary Stay »

    My first time staying at a Best Western property. I must admit, I was pleasantly suprised by the Resort overall. When we arrived our room was not ready yet; but Barb at the front desk was very nice and hospitable to us. The room was clean and that's my main concern when I travel from home. Nice resort with friendly staff!

    4
    « Amish Country Visit »

    Eden Resort is a great place to stay. It has a central location to most attractions and restaurants in Lancaster county Pennsylvania. Great pool. Good restaurants within the resort. We recommend for all who are looking for a get-away in winter were you need not travel if you are looking to relax.

    5
    « outstanding »

    I have been in hotels all over the world and The Best Western Eden in Lancaster, Pa. is without a doubt one of the top 5 . The staff is excellent and helpful in every which way from the moment you get there till the moment you leave. The accomadations leave nothing to be desired to even include umbrellas in the rooms. The restaurants are fantastic also as is the wait staff. can't wait to go back.

    5
    « The Sunday Champagne Brunch »

    This review is for the Eden Resort Sunday Champagne Brunch only. This brunch is extremely popular in the area and I can see why. My group of 50 adults were back again for the fifth time and everyone was delighted. We all enjoyed the beautiful large room with the stone water fountain and the pianist playing live music---an added bonus. The room is surrounded by at least 8 food stations including an entire area just for mouth-watering desserts that no one can resist. There are so many items made fresh-to-order along with hand-carved meats such as the Virginia Ham, Roast Beef and Lamb. The day we were there we had all three meats available along with omelets made-to-order and waffles. The fresh fruits and salads were very fresh including all the entrees. You really have to take your time and look around the room because there is so much to see and enjoy. The wait staff is always great and friendly and definitely there to please. My table had a young girl named Megan who did an excellent job but all the staff were all so willing to help and wait on us. The decorations especially around the dessert table are so pretty and dressed for the season. You will want to take pictures!! We have never been disappointed at the Sunday Brunch and plan on going back again in August. They take reservations and it's definitely great for a large group.

    5
    « Long weekend getaway!! »

    I have been staying at the Eden Resort for the last 10 years. We go up there 3 times a year. I do not have any complains. Anyone interested in staying there would simply love it, it is a great hotel. Staff is just wonderful. They have big rooms for a large family. In the summer month by the pool they even give you and the kids free ice cream. Truly a very nice place. I would defiinately recommend it.

    5
    « Weekend Getaway »

    My daughter gave us a weekend trip as Christmas Gift. It was amazing time of leisure for my husband and myself. The simple life of Lancaster, was much need. We did a lot of sightseeing, buggy riding, eating at lots of places. It was a restful and enjoyable time. I highly recommend, the Eden Resort.

  • 5
    « Excellent »

    We went to Lancaster on a convention weekend and got a last minute reservation. Area hotels at that point were averaging around 180+ per night and we paid just 141 per night. The room was clean and updated. They had ongoing remodels that were taking place on the building but we never had any noise issues in our room. The bed was a little hard for my preference but definitely far from the worst. The amenities looked amazing but was too cold to really enjoy. Front staff was nice and the bag of chocolates we received at check-in was a nice touch. I don't normally like to pay over 100 per night for a hotel but this place is definitely worth the price and I would happily stay here again.

    5
    « Small get away! »

    We had booked a Villa for a night and exceeded my expectations. Beautiful room. Could be a little newer but still very very nice. Kitchen was huge even though we didn't use it. Double headed shower was beautiful, fireplace was also a very nice touch. We had a small issue with the TV but called front desk and they said would sent maintenance over. I swear he came in less then 30 seconds after hung up. Breakfast brought to the room was a great. We ate at Garfields the night before and food coupd.be better. Wasn't very much flavor in anything we ordered but still a nice selection! Overall fantastic visit we will definitely return soon. Thank you BW!!

    5
    « Awesome service!! Highly recommended! »

    This is the 4th time I have brought a large group to this property and they treat you with kid gloves! The accommodations are beautiful and the staff is exceptionally accommodating! There is a lovely restaurant on site and also a bar for relaxing! The lobby has a cozy fireplace to relax by!

    5
    « This hotel has it all »

    I've stayed here twice, once on business and once for a weekend getaway. The resort is huge and offers every kind of amenity, from the indoor pool in a nice atrium to an outdoor pool with water park stuff for kids. The accommodations vary from nicely appointed standard rooms to villas and everything in-between, including spacious suites. The dining includes a casual restaurant Garfield's, a fine dining restaurant called Arthur's terrace, and a nice bar/lounge. The food here is very good. There are ballroom facilities and conference rooms. The indoor terrace area with waterfall and hanging lighting is beautiful. I'm sure many wedding receptions are held here. We had a nice stay even though the indoor pool and spa were unavailable because they had a drainage malfunction. Service is excellent.

    5
    « Back again..... »

    For the Married Couples United For Christ weekend. Registration was seamless, as we paid in advance. Staff had our room keys ready upon our arrival. BIG CHANGE in the rooms from last year! Completely upgraded with a huge comfortable bed, new chaise that you melted into, and new bathroom and mounted flat screen tv. The renovations are still taking place, but nothing prohibited freedom of movement. See you next year!

    5
    « Highly Recommended »

    I have stayed at a lot of hotels and this one by far is one of the best. Nice clean well appointed rooms, friendly staff and a quiet restful stay makes this hotel number one on my list!!! I stayed here for my daughters volleyball tournament and was surprised how nice it was. Definitely not a typical Best Western !!

    5
    « End of Spring Break »

    The main entrance was under construction when we stayed, but that didn't bother us. I worked with Sue at the Front Desk prior to our arrival to arrange that a gift for my boyfriend be placed in the room while we went out to dinner. She did a phenomenal job assisting me with that and did it without my boyfriend having any clue. It was a great surprise. The air conditioning controls were hard to use and the lifeguard was on his phone at times. Overall, I would highly recommend the property to anyone looking for a nice getaway.

    5
    « Fantastic Hotel »

    This hotel is the best for many functions, we were there for a swimming competition at F&M University. They accommodated every need for our huge group of swimmers. The Restaurants and bars are fantastic, and they offered late checkouts for the swimmers that had morning swimming on the last day. If you have a business or wedding, then this is the place too.

    4
    « Grandma6 »

    The Best Western Eden Resort is an absolutely wonderful place to stay. First and foremost the staff is always very accommodating. This stay was a little different because there was so much construction going on...they are doing a remodel...doesn't seem like it needed it, but, that's the Best Western for you...always improving. The rooms are so well done, and I don't know if they all have kitchen's, but any that we have ever stay in are very well equipped...microwave, fridge, coffee maker(coffee & tea), cupboards (with disposable dishes and utensils). I, also, like that the sinks are outside of the actual bathroom...someone can be showering while someone else might need to use the hair dryer or put on some make-up:) During this stay we had a suite (we had asked for a standard king). I think we had the suite because of all the construction (no standard kings available). The suites could easily sleep 8 people...2 queen beds, 1 king and a pull out couch...all for a very reasonable price. The rooms were very clean and the beds were very comfortable...I only wish they had a choice of different pillows in the room (like at other places we have stayed). We hope we have the opportunity to return to this Best Western in the future and see all of the new renovations. It is our choice whenever possible. Thank you Best Western for always doing a good job.

    3
    « Nice-higher end in area »

    Facility is nice, clean and staff if helpful. Cost is a little high for the area, but not too crazy for what is offered. the only items that could be correct by hotel are the early closing casual bar/restaurant- and the really poor internet wifi options (band width appears to be way too low for the amount of guests that were TRYING to use it) --- Otherwise very nice property.

  • 4
    « Overnight for birthday brunch »

    We stayed one Saturday night to meet up with family for Sunday brunch. Hotel was extremely clean, room had new fixtures and was relatively spacious. Indoor pool also very clean - empty - my boys had it basically to themselves. Sunday champagne brunch had very nice quality food and the atmosphere was nice as well. Everyone from front desk staff to housekeeping to servers were extremely friendly and helpful. We would like to go back to try the outdoor amenities in the summer.

    5
    « Always A Pleasure To Return! »

    My family has been visiting Lancaster since I was a young girl. Always in the winter when the area is quiet, serene and beautiful. This resort is central to all the hot spots such as outlets, antiques, restaurants, countryside and has plenty of bells and whistles. Room service, gorgeous pools inside and out, great restaurants, excellent service and a gym to name a few. We love the area and return yearly to wander about, eat at great restaurants, shop the amazing farmers markets and just relax amongst a peaceful, gentle place full of surprises. We are passionate about antiques and come home with a vast assortment of odd and whimsical things. And it is always a pleasure to return to relax before getting out and about for dinner. Garfields has a great menu, Sunday brunch is amazing, grabbing a cocktail in the lounge is easy or if you wish, munching on all the goodies from local bakeries or vendors at the markets in your spacious room is enjoyable as well. We love the rooms overlooking the outdoor pool with a separate sitting room and small makeshift kitchen. The balcony is the draw for us watching the moon and sun, either beginning or ending a wonderful day roaming the farms, shopping and having a blast. When the kids were small the condo's were perfect with extra bedrooms, full kitchen, fireplace and jacuzzi, all appreciated with three toddlers in tow and Grandma! The indoor pool was used quite a bit after a fun day of eating, singing to cows and browsing all of our favorite spots. Housekeeping were great and we had absolutely no complaints. We will definitely return. There is some construction going on and I am positive it will only add to the delight of staying at this wonderful place. Our winter escape will continue after over fifty years, and we look forward to yet another adventure in our beloved Lancaster and The Eden! Some of the places we visit and continue to enjoy over the years: The Log Cabin Restaurant. One of my favorite restaurants located in the hills, you have to go through a wooden, covered bridge and a kiss while on the bridge is mandatory, so they say. The atmosphere is romantic and gorgeous and back in the day it was a Speakeasy hidden amongst the trees. Truly a must do. John J. Jeffries Restaurant. Located in the new Lancaster Arts Hotel is a find with incredible food and a killer bar that turns out divine drinks, high end wines and craft beers. Love the staff and had some really nice food there. The Belvedere Restaurant. Old school charm and service with a wonderful menu. Almost tempted to make the drive just to dine there again! Stockyard Inn Restaurant. Amazing service and steaks. Millers Smorgasbord. Gotta see it to believe it! Green Dragon Farmers Market Bird In Hand Farmers Market and Bakery Lancaster Central Market Kitchen Kettle Village Tanger Outlets Renningers Antiques Antiques Capital USA 272 Antiques Cackleberry Farm Antique Market Heritage Antique Center Black Angus Antiques The Mad Hatter Antiques ....and of course roaming the countryside, respectfully admiring the farms and beauty of this magnificent place.

    5
    « Great room, wonderful pools! »

    Large suite style room with great finishes. Loved the pool areas, both indoor and outdoor. Staff was thorough but not especially friendly. Room and common areas were very clean. Parking can be tight on some busy nights. The brunch they have on Sunday is amazing, they have a wonderful variety of anything you might want and it was all very tasty.

    5
    « Best place to Stay in Lancaster, PA. »

    This is a first class Hotel that is extremely well maintained and managed. All employees are very friendly and greet you whenever you pass them in the hallways. They go out of the way to provide whatever you need. The room service every day was exceptional. I spotted the manager, at one point, who bent over and picked up a small piece of trash paper. He doesn't miss a detail.

    5
    « Excellent »

    Hotel had several large events going on and that did not detract from an excellent level of service. Sleeping rooms are very large and upscale. Breakfast buffet is definitely worth it. Meeting room facility and staff go above and beyond with their level of service.

    5
    « Very pleasant surprise »

    Usually stay at hotel's like 'best' Westin but when I saw reviews on trip advisor I decided to try because the price was right. So glad I did - It was a great experience. Room very clean including remotes in a sleeve which really appreciated. Receptionist and greeter very friendly

    5
    « The Best Hotel in Lancaster County ! »

    This hotel is definitely the best one in Lancaster County, it has something for everyone. Its large enough for weddings and social gatherings but never crowded and the staff is excellent ! The rooms are a bit pricey but call them directly and sign up for Best Western Rewards and you'll be sent discounts. The rooms are clean, nicely decorated and can accommodate and they recently added some suites. There are two restaurants and they usually have the Sunday Brunch in the "courtyard" which is where the weddings are also held.

    5
    « Great Experience from start to finish »

    Decided to treat my husband to a special birthday surprise. I purchased tickets to a show at the American Music Theater in Lancaster (see my review) for one of our favorite comedians, made reservations at Iron Hill Brewery and Restaurant (see my review) and now I needed a great place to stay. I found Eden Resort and I am so glad I did. I booked online at their website rather than through Best Western. I decided on a King Suite with a balcony or patio and also bought tickets to the Sunday Champagne Brunch on site (which you cannot do on the Best Western site). The hotel is beautiful, the staff friendly and accommodating and we had a wonderful time. The rooms are great and the Sunday Brunch was amazing. We would drive up there again just for that!! Highly recommend this hotel experience and we will be back

    5
    « Very impressed »

    We chose to stay at this hotel based on those amazing reviews and it definitely lived up to the hype. The hotel was clean, modern and the staff was friendly. Not the Best Western style I was expecting. I will definitely be back and highly recommend staying here if in Lancaster, PA. A+++++

    4
    « Surprisingly excellent »

    Was a little skeptical about staying here initially as am admittedly more of a luxury property traveler, however we were very pleasantly surprised. Initially we were booked into a room inside the main property, but after checking out the well-appointed room, I noticed the windows didn't open (pretty sure) and I am very sensitive to all sorts of smells, so requested one of the outdoor cottage style rooms. They managed to pull some strings and accommodated our request even though they were almost at full occupancy. We loved our room with the little kitchenette and the kids had ample space to move around. The staff was truly wonderful and very helpful with all sorts of local attraction information and bookings. It is certainly a family oriented resort so don't go here expecting a quiet and romantic getaway. That said, the kids absolutely loved the property amenities! We spent one full day at Dutch Wonderland and then another in Amish town, and planned to leave after 2 nights at the hotel, but the kids loved it so much we decided to extend and stay another day just to get a full day on property swimming, enjoying the mini golf, splash pad, ping pong and playground equipment. We will probably be back again this summer, and looking forward!

  • 5
    « Coming here for 6 years in a row and still the best »

    you can not go wrong staying here. It could be for business, couples get a way or family vacation. My husband and I have stayed here for all those reasons and we just love it. The service is top notch, the food at the two on site resturants are great and no matter what style room you choose you will not be disapointed. Let's not forget about the Sunday Champaine brunch. Lots to do in the area.

    5
    « Overnight stay February 27, 2016 »

    The Eden Resort is a fabulous place to stay! The room was comfortable, clean, and had great amenities, including a rain shower, which we love! Dinner and breakfast at Arthur's was excellent, with great service and, of course, the best food! The Eden Resort has been a favorite hotel of ours for a number of years, and we plan to return there again in the very near future.

    4
    « Best kept secret in Lancaster »

    This is a very nice property. A little over 1 hour's drive..it is the perfect getaway destination. The rooms appeal to every individual's taste. The food in both restaurants is good and not overly priced as is most hotel restaurants. This is at the top of my list for economical and relaxation accommodations.

    5
    « Anniversary Weekend Getaway »

    I want to start off that we will be staying here again. The staff is beyond friendly and very helpful and the hotel is very clean. Pros: Right off the Highway Check in and out where very easy and pleasant Restaurants right in the hotel 2 Restaurants right across the road Giant right down the road Indoor clean pool Indoor Adult Only Spa Room Service (Even thou we didn't use it) Villas I loved our Studio King Villia Had a full Size Fridge Dishwasher (Ours didn't work so great but not a big deal) Had a stove and oven Microwave Coffee Pot Pots and Pans Plates Glasses Coffee Mugs Silverware Fireplace with one complimentary Duraflame Log (you can get additional logs for $5 delivered to your room.) Nice Size Tv with a box that you can hook your laptop up to for Netflixs or other entertainment needs. Make sure you bring an HDMI cord. A in room safe for your belongings When we woke up the morning of checkout our bill was on the door and we where able to just leave our room keys in our room so we didn't have to go to the front desk. We also had an email asking if we wanted to check out late. Cons: Parking on Friday and Saturday nights was basically impossible with 2 restaurants, a bar and banquets and a fully booked hotel there was no parking. Friday night we had a group partying on the second floor with being on e first floor it was very loud with music, drinking and cheering going on up above us. We called and complain once and nothing happen it went on till after 2am. When I complain the next day I was informed that if we would have keep calling after three calls they would have been kicked out and we where given a room credit. This again happen on Saturday night and after 2 calls to the front desk it stop by after 1am. Couch and Chair in the room where not so comfy but that's typical in a hotel. Bed could have had more blankets on it I was cold even with having the in room heat kicked up to 74 which was the highest it would go. Even though the Villas have an Oven their was no Bakeware to bake.. Which wouldn't have been a problem if I didn't want to make cinnamon rolls so we found a Walmart and bought a cookie sheet for .88cents. Again we will be staying again a few suggestions for staying is: Friday and Saturday get back to your room and stay no later the 5pm if you want parking. Ask for a second floor Villa if your staying in a Villa so your not stuck with a party up above you. If you want to bake bring bakeware. Bring an extra blanket.

    5
    « Another great experience! »

    We stayed recently for a brief 1 night getaway with our children. Poolside rooms are a must if you have children. Nothing better than having them wake up and be able to walk out of your room onto the pool deck. For those concerned with safety, the pool access locks from both the inside AND the outside when the pool closes so there is no need to worry about small children being able to get out. Great place for a winter getaway as the pool is heated. Even better in the summer as the outside pool/water play area is awesome.

    5
    « Not your typical Best Western »

    I've stayed in some lousy Best Westerns, but I was pleasantly surprised by my stay at Eden Resort. It has a large open indoor courtyard with a waterfall. They upgraded my room to a suite which was perfect for a family. Very clean and updated. Great service and two good restaurants onsite were very convenient. The best thing about my experience was the friendly smiles and warm reception from the staff. I would go back.

    5
    « Excellent in all aspects. »

    We stayed here for one night. Location is very convenient to shopping and dining in the Lancaster area. we stayed in a double queen room taht was spotless and was very quiet. Beds were comfortable and if you didn't like the pillows, you could order from a variety of different ones. This is a resort and there are two differnt restaurants and a lounge onsite, so you don't have to leave. The only downside is there is linmited parking and it fills up quick. We got the last space at end of the parking lot, but there were at least 5 other cars wainting to find spots. Next time we aree in the area, we will definately stay again.

    5
    « Traveling with the boys »

    The Eden Resorts & Suites was a great place to stay! I needed a room for the night that accepts pets, and this place did not disappoint. Upon checking in we were given bowls and dog treats for the dogs, and delicious chocolates for me and my husband. The rooms were clean and comfortable, also a bit secluded-our room was seperated from the hotel which is great for dogs who may be a little bothered by outside noise. A nice little dog park sat behind the room which was very convenient. I travel a lot with my dogs and it is rare to come across a place that is this luxurious yet caters to people and their pets! Would book again in a heartbeat.

    5
    « Great Place to Stay »

    Looking for a place to stay in Lancaster County that is close to all the attractions ? Why not try the Eden Resort ? My husband & I have. It is a wonderful experience. They are very accommodating for all types of families. The breakfast is very good. Something for everyone. The pool area and spa is very clean adult and child friendly. Rooms are very clean. Would we come back ? Yes, we have for three years and will continue to come back. Try Best Western Eden Resort out you won't be disappointed !!!

    5
    « Excellent resort that caters to the needs of its guests - big and small... »

    Having traveled a lot across the US and staying at many hotels and resorts, we were so impressed by the overall quality of Eden Resort. From our expertly cleaned suite to the great service at the resort restaurant, to the hospitality of the staff, it was truly a pleasure trip for us. Even the little things were a pleasant surprise - from the 'fresh remote' coverings on the TV remotes, to the ample pillows and towels in the room, to the plentiful stairways and elevators making it easy to get around. It's clear Eden Resort is run by people who really care about providing guests with a quality experience, at an affordable price, and we would definitely stay there again whenever we are in the Lancaster PA area in the future.

  • 5
    « Wonderful »

    This was my first time staying at this hotel and it was great. The hotel was just lovely. Staff was nice and friendly. I do plan to stay again this summer. My daughter already planned it as soon as we got back home.

    5
    « Nice stay »

    We had a wonderful experience. The staff was courteous and helpful. The facility was clean and beautiful. Will definitely return in the future should we visit the area again. Thank you for making our stay so enjoyable.

    5
    « We love it here! »

    My family and I have stayed at the Eden Resort three different times now. This hotel was such a lucky find in the Lancaster area. We love bringing our boys there in the summer to go to Dutch Wonderland. This hotel is awesome because you literally don't even have to leave if you don't want to. We have stayed in standard rooms and in suites. Both were nice- but the suite is definitely a great way to go with a family. The one downside, to me, was the lack of a bath tub. If people are looking to stay in a suite with children the odds are someone with them probably needs a tub. Last year I bathed my baby in the sink...this year, he will be almost 2 and too large for the sink. Not sure how we will handle this, because he is definitely too small for the shower. Our family is too crowded for a standard room now. The pool is lovely, both inside and out. We love how they bring popsicles around. The playground is also nice, as are the other outdoor amenities. The food delivered poolside is awesome, and we also enjoyed eating indoors at Garfields. Breakfast buffet is great, too.

    5
    « Pamper Yourselfs »

    This hotel has all the amenities you desire to relax and kick back. The staff is professional and ready to resolve any questions you may have. Cleanliness is evident in all areas of the facility, from the their restaurants, to the pools area, to the exercise area and especially in the living quarters. Good place to visit!

    4
    « A lovely time was had by all..... »

    We (my husband and I) have stayed at this property several times before and keep going back. First of all, we love the area. Lancaster county and a lovely town called Lititz in particular! The hotel is convenient to just about anywhere you'd want to visit. The hotel has several lovely restrauants , a very inviting lobby and plush guest rooms. The prices this time of year(Feb.-Mar.) are great and there are no crowds to deal with. If there was anything I wish would change is that they don't offer any type of breakfast( as most Best Western properties do) If you want to feel like a big deal for a relatively small cost, I recommend Best western Premier Eden resort.

    4
    « Best place to stay in Lancaster »

    I have grown up going to this hotel, either for their amazing restaurants, formal events held here, or just a place to stay with my family when visiting my home town. The Eden has many upscale amenities that no other hotel in a 30 minute drive can match. The room sizes vary, from a typical studio to a multi-bedroom villa with a full kitchen. Both indoor and outdoor pools are nice depending on season, for keeping kids busy. The bathrooms carry Bath and Body Works brand soaps and shampoos. The Garfields and Arthurs restaurants are both great with good food. Room service IS available. Good selection of movies available for rent as well. It's also fast yet direct access to downtown Lancaster, Route 30, 283 and Route 222.

    4
    « Eden hotel »

    Great hotel but we found ANTS in Garfields as we were about to have our dinner. Staff did take care of the problem and made many apologies for this. other wise found the hotel to be one of the best we have stayed in. We have a young family.

    3
    « Weekend visit »

    After reading the reviews from trip advisor we chose this hotel. Our daughter is getting married in Lancaster this summer and we came up from Boston to go over wedding plans. My first impression of the resort was really positive. It had so many amenities including indoor pool, fitness center and a couple great restaurants. We were planning on meeting with the sales team about blocking out rooms for out of town guest in June. It was when we went to bed that the disappointment settled in. THE NOISE. At one point my husband and I both woke up thinking a man was in our room. He was talking outside our room and was like he was right next to the bed. Then came the crying baby of course right outside our room again. The walls must be paper thin. I was so bummed because I would give this place 5 stars but the noise level. If you need sleep you may want to go somewhere else. I have to say also that the staff we encountered were super friendly.

    4
    « The best Sunday brunch in the area »

    The staff was very attentive and caring. The rooms are clean and well appointed, although the heating/cooling system in our room seemed problematic for us to operate. There is a clean pool with a jacuzzi. Children will love it. There is a restaurant and bar/lounge on location. Both are worth visiting. Be sure to make a reservation for the Sunday brunch.

    5
    « Great Hotel »

    The Eden is a pleasure to stay at everytime, and is one of the nicest hotels for the money. They provide all of the creature comforts of home, and also make you feel like your one of the family. You wont be disappointed.

  • 5
    « So in love with this place by far is my favorite! »

    I can not even begin to put into words the love I have for this place!!! I think they should have this style of hotel in every state. When you are traveling with children this is the place to go. The suites are perfect to put the kids to bed and allow parents to sit play a game or watch tv with out waking the kids up - so they stay on schedule. The indoor pool is perfect for any age with the way it is built. The restaurant has delivery service of food and drinks - yes ones with alcohol - to the pool side - indoor or outside. The outdoor pool was great with a kids splash pad area and kiddie pool. The playground was great also for my young children. Also at 2:00 at the outdoor pool they hand out ice cream or ice pops which was a nice surprise. We ate at the casual restaurant the 2 nights we were there and they have a nice menu -something for everyone. Our room was clean clean clean - had anything we could need with plenty of space. The only thing I will do next time is request a room that looks at the pool area with a balcony to be able to relax with wine after the kids go to bed ;) We will be going back multiple times a year.

    5
    « Eden is the best! »

    Eden Resort never fails to provide a stellar experience. The property is immaculately maintained, the decor is up to date, attractive, and luxurious. You won't find dings or peeling paint or mismatched grout. The staff is always helpful and friendly and will do their best to accommodate the guest. This, however, was the first room that disappointed. I have stayed in the main building in the king suite, the queen suite, the 2 bedroom Premier Suite as well as the 2 bedroom Penthouse villa, the I bedroom penthouse Villa, and the 2 bedroom Studio King Villa. I have loved every one and been totally comfortable. This time we stayed in the 1 bedroom Villa suite. My friend had the bedroom and I had the sofa bed. This is our usual arrangement. In this unit there is so little room in the living room that once the sofa bed is pulled out one corner is actually touching the fireplace. There is no room to walk around the end of the bed. There is no plug by the end table; you have to fish around behind the sofa to find the extension cord. The refrigerator has the freezer on the bottom and there are drawers. Unfortunately it is so tight that unless you move the fridge you cannot use the freezer. The fax/printer are on the eating table. So, while the decor is up to the usual standards for this hotel the layout of this room is not very convenient. If you are a couple or one person this room will probably be fine. If you do not plan on a long stay and will not be using the kitchen beyond keeping a couple things in the fridge you will be fine. But do not count on using the sofa bed.

    5
    « Sunday Champagne Brunch Couples Retreat, 2016 »

    Couples Retreat, 2016 - We Had The Opportunity Of Dining At The Sunday Champagne Brunch! All Of The Food Was Fresh, Scrumptious, Delicious And Tasty All At The Same Time.. The Mimosas..MUAH!!! And The Dessert Table Was So Beautiful, Gorgeous & Totally Yummy! In Addition To The Made To Order Steaks, Omlettes & More...If You Are In The Lancaster, P.A. Area On A Sunday...This Place Is A "Must" To Dine At... The Hostess Name Jasmyn Is The Best Ever, She Always Had A Smile On Her Face! Excellent Service...

    5
    « Home away from home! »

    My husband and I have been visiting this hotel for more than 20 years. We started when our children were young. Now we are bringing our grandchildren for a mini vacation or just a quiet and relaxing getaway for the 2 of us. We have tried other hotels in the area, but nothing can compare with the quality of service and amenities. We have never had a bad experience.The outdoor pool is awesome and the Sunday morning champagne brunch is the best! Love this place!!!

    4
    « Very nice place »

    The room was wonderful, spacious and updated. Full size tub was a nice plus, because we have a toddler. Only problem we had, is that they were under going maintenance in the section of the hotel that we were staying, and the hallways, stairs and elevator was extremely cold (the temp outside was like 5 degrees). Wish breakfast was included. Overall a great experience.

    5
    « Great suites »

    We had the most perfect suite. It had a full kitchen, living area, and two separate bedrooms and bathrooms for less than the price of two hotel rooms! We were really comfortable and would have loved to be able to stay longer!

    5
    « Great service! »

    Just as a hotel should be. Staff was kind, and courteous. Rooms were clean, shuttle driver (don't know his name) was very helpful and friendly. Had a great stay. Great swimming pool! Food at Garfield's was delicious our waiter Isaac was very friendly. Worth every penny!

    5
    « Gorgeous venue for a wedding »

    Everything was perfect for our daughters wedding, Feb. 6, 2016. From the start the wedding coordinate was wonderful. Always pleasant and extremely helpful. All of the staff, wait staff, front desk, housekeeping, even folks not involved with our event were friendly and genuinely interested in making us feel welcome and having everything perfect for our special day. The food was fabulous beyond words! Rooms were clean, comfortable, and well stocked. Housekeeping was great! The entire resort was exceptional! Highly recommend this. Sunday brunch is unbelievable too! Can't say enough about how great this place is!

    5
    « Anniversary Weekend Escape »

    We had planned a last minute anniversary weekend get away thanks to some open availability. Booked a standard room for a great rate with 2 double beds. Not the richest so money saved is always a good thing. We got there around 12:30 pm well before check in time of 3. I went in and preregistered, Opal was very friendly and helpful. One of the Managers was standing by the counter waiting for a couple in regards to a wedding I presume as they came in when I was leaving and their was a wedding in the banquet area as well as other functions in the different room throughout the weekend.She had asked what brought us here and I mentioned our anniversary, they both congratulated me and I thought nothing of it.Left after Opal telling me she would call us as soon as our room became available. No more then 20 minutes later I received a phone call asking if we would like to be upgraded to a studio villa due to it being our anniversary. I of course said yes. There was a wonderful fireplace in the "living room" area, an awesome king size bed, a table already set for 2, a kitchenette with everything you need and a bath area set up as well with his and hers sinks. She loved everything about it. All for the same price as I already paid. My wife mentioned how nice it was that they did all of this considering the amount of events we saw going on there that weekend. We will be going back no doubt about it.

    4
    « Great place to stay in Lancaster Pa »

    Enjoyed our stay , suite was spacious , clean and had everything we needed. Pool was very nice. Staff were very helpful and the two Tony's from maintenance went out of their way to fix a problem with one of our tvs. All In all a great time was had with good friends.

  • 5
    « One of our favorite places! »

    A great place in the summer if you have kids, it is such a family friendly place. So much to do in the area (Dutch Wonderland, Strasbourg Railroad) it is nice to be able to go to a hotel that is geared towards families, the pool area is amazing, we prefer the king suites with balcony. We are looking forward to visiting the Eden again soon!

    5
    « Scrapping Weekend away »

    Well........ we arrived on Thursday for a Scrap booking Getaway. My 2 friends and I arrived a day early to hangout, use the hot tub and shop.. well I must say-- the girls at the Front Desk-- specifically OPAL and BENNY were just awesome! They catered to our needs and made everything just perfect - we had a slight issue and it was solved within MINUTES! Those woman are AMAZING! and so awesome with customer service... KUDOS!

    5
    « Mr. Brandon to the rescue!! »

    Our stay was awesome!! It did start off a little rough because the lock on our door was broken but Mr. Brandon turned an inconvenience into great customer service experience!! He offered us another room to sit in and the manager even adjusted our rate. Overall this hotel and staff really know how to make the guest feel welcomed and at home! Thank you!!

    5
    « Virginia Scrapbook Retreats thoroughly enjoyed the weekend stay »

    The hotel and staff was excellent. Beds were very comfortable and the room was wonderful. We were attending a scrapbook weekend retreat three days when caught in a major snow storm that trapped us for the weekend at the hotel. The staff came out to make sure they cleaned our cars off before us departing. The parking lots were all cleared each day during our stay from all the time we were there with the 12-14" of snow accumulation. Excellent hotel and I will plan to return.

    5
    « Granddaughter's Birthday Getaway »

    Our room was very clean and comfortable. The staff was excellent from check in to check out. We were permitted to get into our room early, since we had booked the breakfast buffet in Arthur's. The buffet was excellent and our waiter was very nice and very attentive. I will be returning soon for a girls weekend and look forward to spending more time at Eden Resort.

    5
    « Comfortably Snowed In »

    Each January I attend a women's retreat at the Eden Resort. It is always a first class experience. This year was another great time. Due to a snowstorm we were snowed in for the weekend. The staff was amazing. They were so helpful shoveling out our car. Each staff member we interacted with was friendly and helpful. Many were snowed in with us and worked hard to ensure we had a great weekend.

    5
    « Amazing place to stay »

    Stayed one night while we were in town for a girls shopping trip. Hotel was beautiful & clean. Check in and out was simple. Indoor pool was amazing. Highly recommend getting a room by the pool. Had breakfast at Arthur's. We choose the buffet and it was phenomenal. (I am NOT a buffet person) the creamed chipped beef was the best I've ever had. You will not be disappointed, book today!

    5
    « Low-Key Bachelorette Party in Lancaster »

    We stayed at the Eden Resort for my sister's bachelorette party. We wanted a hotel suite with enough room for us all to stay together. The suite was perfect and extremely affordable. It was the perfect choice and we were very impressed.

    5
    « Excellent staff »

    Our company has held annual seminars at the Eden for years. The entire staff is always very helpful and friendly. A special shout-out to Alesia. She is always pleasant to work with for our lunch and dinner breaks. Patti R.

    5
    « Overnight Stay »

    The hotel is clean, and the staff is friendly. The indoor pool was a little chilly for being heated. Enjoyed the pool side food delivery service. The beds are comfy. We really enjoyed the complimentary chocolates at check in. Bathrooms are tight., and we did have an issue with the toilet pump breaking the day of our departure. The staff was helpful, and offered to fix right away.

  • 2
    « NOT GOOD »

    I guess its hit or miss - this time it was a miss. The first room we had the toilet did not work and at 12:00 am they moved us to another room which had a small bathtub and broken closet. The next day we moved to another room and it reeked of perfume or whatever they use to clean the rooms. I even had to wash everything I brought to get rid of the smell. Last time we stayed here it was good, this time not good. The management and staff was cooperative but it still had an impact on the quality of our weekend getaway.

    5
    « This Place Rocks »

    Spent a night here with my family. This staff was wonderful and the suites beyond delightful. Everything is new and gleaming and super clean. Lots for kids to do. Cribs and inflatable beds are available. Will come here again sometime soon. Amazing!

    5
    « Ms. »

    My husband and I have stayed at the Eden Resort multiple times for leisure and my husband's company dinner each year. The hotel is absolutely beautiful, well maintained and the staff is awesome. We have thoroughly enjoyed staying at the Eden each time we were there. I would highly recommend the Eden to anyone planning a trip to the Lancaster area.

    5
    « Great Place to Stay in PA »

    The Best Western Premier Eden Resort & Suites in Lancaster PA is in an excellent location and full of local culture. Extremely clean and the staff is super friendly and helpful. Close to shopping and plenty of local adventures. The facilities are awesome. Highly recommended.

    5
    « Eden Resort is 5 Star!!! »

    I was attended a scrapbooking retreat at the Best Western Premier Eden Resort last weekend - yes during the huge snowstorm - and the staff treated us like royalty the entire time - you would never know there was a blizzard outside! Every person working in the resort was friendly and happy and "over the top" accommodating! Gorgeous resort, super clean, fantastic 3 bed suite was more than enough room for us three women! Great food with many options! I cannot wait to come back with my family!! I recommend Eden Resort wholeheartedly to anyone looking for a trip to Lancaster!! I can't wait to go back! Thank you Best Western Premier Eden Resort & Suites. PS: I hadn't stayed in a Best Western before this but I joined Best Western Rewards Program the moment I got home and I've already booked a Best Western hotel in Boston for my trip next month!

    4
    « Fun family getaway! »

    An easy drive from the Philly suburbs, this Best Western is by far the nicest one of stayed in. We stayed in a pet friendly suite with all the amenities: separate bedroom with a bunk bed for the kids, a kitchenette with plenty of cups, glasses and a fridge that was actually cold! The fireplace came to life with the flick of a switch and the king size bed was clean and comfortable. The highway outside was very loud, but inside the room, we could barely hear it. Good sound proofing! The indoor heated pool was the favorite spot to park the kids although it was super chlorinated. The main restaurant was closed so we ate dinner at the grill/bar which was ok, not great, but fine for what it was. Breakfast the next morning was good, buffet. Fun for a quick getaway with the kids.

    5
    « Brandon from maintenence dept. »

    We were having issues with our air working properly and this young man did a great job in making it right.Made our stay much better. Also this is a great place to spend some time in Lancaster. All the staff members we wncountered were excellent.

    5
    « Great staff! »

    I have stayed at this hotel many times, but last weekend I was VERY impressed with the efficiency, the team work & the kindness of the entire staff! While enjoying a scrap booking weekend, we were pounded with 30 inches of snow and many of the guys were out in the parking lot digging all of the visitors out. They worked so hard-- it was very impressive! Also if you did not look outside, you would have never known there was a ton of snow outside-- the staff inside were all smiling & very helpful! There were no glitches in the service!! The food was great as always and the hotel was very clean! FIVE STARS All the way!!

    5
    « Wouldn't want to be snowed in anywhere else! »

    January 22-24, we had our annual ladies church retreat and the Eden exceeded our expectations by far! With 30+ inches of snow in the forecast, the Eden definitely was a great place to be snowed in at! The facility is beautiful, food was good, gym was super clean, pool area well cared for, and the rooms were comfortable! A huge thank you to the wonderful men and women on the crew who spent the weekend to care for us and always had a smile and were willing to help. Definitely most thankful for the male employees who had their snow blower and shovels working over-time shoveling us all out when our weekend came to an end. Thank you all so much and we will see you next year!

    5
    « Out of the Blizzard 2016 Awesome Customer Service »

    Eden is your hotel with great customer care! We were there with our church group this past weekend (yes the Blizzard of 2016 weekend) The staff at Eden went beyond the call of duty to ensure each of us were well cared for, fed, made comfy in our rooms, even down to digging out cars that were totally (yes all the way over the roof) covered in snow! They have a great team and model great customer service! Thank you again Eden Resorts!!!

  • 5
    « Scrapbook Weekend »

    I just want to say thank you to all the employees at Eden Resort! This is the second time we have stayed here. The hotel is always clean and everyone greets you with a smile. During the blizzard over the weekend we were not affected by any of it. The employees worked for 3 days around the clock clearing everything, cleaning off cars, and making sure that everyone was ok. Never once complaining, and always smiling. Thank you everyone for making our stay enjoyable, again!

    5
    « Wonderful! Will stay again! »

    We rented a studio villa for our stay. We were originally supposed to stay for 3 nights, but due to a blizzard, we had to stay one more. As others have said, they were amazing to us during the storm! They put their employees up so we had help and service. Everyone was so kind! I am amazed at how well they were able to get the snow out of the way. The room itself was wonderful. Restaurants were great. Someone even brought us room service during the mess. Kudos! Can't wait to stay again!

    5
    « Exceptional Service, Beautiful Hotel »

    Spent a girls weekend at this hotel during a blizzard. Hotel staff was helpful- they kept the hotel road plowed throughout the blizzard, hotel lobby was constantly mopped to keep it dry, manager was helping other staff to shovel out the guests cars. All staff were friendly and accommodating even though they were trapped at the hotel for the whole weekend too. Overall great experience! I was traveling with girlfriends but will be back with my family next time.

    5
    « Weekend blizzard »

    Cant say enough good things about the staff at the Eden Resort. Even before we arrived they offered us discounts on rooms if we felt the need to get there ahead of the storm. While there, they were all very attentive to our needs in both our rooms as well as the conference room we had booked for our event. Also the staff in the restaurants were friendly and helpful...all during a weekend where they had to stay overnight so the hotel would be adequately staffed, and the hotel put them up. Also very helpful with our cars after the storm..from the manager who was brushing off the cars to the guys who snowblowed behind all the vehicles so we would not have to shovel ourselves out. And again offering us our rooms for another night if we didnt think getting home was possible. ..even extending our time in the event room at no charge. Ive been to many scrapbooking events but this hotel stay has by far been the absolute best. I will definitely be back.

    5
    « the best! »

    I stayed at the Eden resort while on a retreat with my church. We have gone there for a retreat weekend for the past 6 or so years. It has been great every year. This year, there was a blizzard during our stay there, and the staff was WONDERFUL! They took such good care of us and were very accommodating and were so helpful. I know so many of them had to stay overnight for two nights so that they were sure to have enough help for the weekend. Every single person I came in contact with was friendly and greeted me with a smile. They even cleaned off and shoveled out our cars!! Looking forward to going back soon!! The rooms and hotel are beautiful, also!

    5
    « Fantastic service above and beyond in a blizzard »

    This is our second time staying for an entire weekend at this resort. The staff is friendly, efficient, and helpful. The rooms are very clean with plenty of room to move around. Beds are super comfortable. There was a blizzard during our stay, so we were unable to leave the hotel. The staff remained positive and accommodating even though they were unable to go home after their normal shifts. The floors were kept dry (not an easy task with two or three feet of snow), the parking lot was constantly shoveled, and the manager of the hotel was outside clearing cars during the early hours just to be helpful. I would highly recommend this hotel and cannot wait to come back again!

    5
    « Exceptional Accomodations »

    We stayed one night in a One Bedroom Villa Suite at Eden Resort for my wife's birthday. When we reserved, we didn't realize the villas are detached from the main hotel. If we had known, we might not have chosen a villa due to the snow storm predicted for that weekend. However, the rooms were excellent. The kitchen was fully furnished with a stove, oven, microwave, and a nearly full-sized refrigerator in addition to the usual amenities.. The sit-down bar was set with dishes and also housed an all-in-one printer. The sitting room had a nice, cozy fireplace above which a flat-panel TV was mounted. The bedroom also had a TV with provisions for game consoles and computers. The bedroom had two white noise machines. The hall from the bedroom to the bathroom had a large closet, a sink, and a large counter. The bathroom also had a counter and sink in addition to a shower with two heads, one traditional and one ceiling mounted rain-type. The room was spotless and the decor and was modern, well-planned, and pleasant. We had a wonderful time.

    4
    « Nice accomodation but Service could be better »

    Stayed there during MLK Volleyball Tournament. The hotel is huge and has lot of amenities to offer from restaurants to a huge pool that the kids loved and conference rooms. The room we booked was a suite on the bottom floor which smelled dingy due to having no windows in the hall room. The noise from outside is also loud which you would not appreciate when sleeping. Similarly, what is missing is a personal touch to the service. Every hotel you stay, you want to be treated as the number one customer, however it seems with this hotel that it is too big to be able to handle that part fully.

    5
    « A girls night away »

    I booked the Girls Shopping Package for myself and my friend as a birthday treat and we were not disappointed. The hotel was so easy to find, check in was fast because I had already checked in on line and it was just a key to pick up, the bedrooms were great. 2 very comfortable beds. Breakfast and evening meals were varied with a good choice. The pool was great nice and warm. Plenty of shopping in the area.

    5
    « Paradise at Eden »

    We LOVE this hotel...besides the clean and nicely appointed rooms, we love the decor etc..breakfast at Arthurs is so delicious, especially the eggs with vegetables on the buffet,totally worth it. The indoor waterfalls hat are visible from the breakfast area are really pretty

  • 5
    « my stay at eden resorts »

    Beautiful hotel, great amenities. The staff was great and very friendly. The breakfast buffet was the best that I have ever had at any hotel. Rooms are large and very clean. Very important that my room is spotless and it was indeed.

    5
    « Excellent! Can't rave enough! »

    This was a quick weekend getaway with our family of 5. Greeting but super attentive and friendly front desk. Room was beyond our expectation. Spotless and beautifully appointed. Restaurants were kid-friendly as well as adult friendly. Pool area was lovely and well-maintained. What a pleasant stay it was!

    5
    « Best Western Eden best resort in Lancaster »

    My wife and I stay at this resort overtime we are in Lancaster, which is quite frequently. The Villas, while quite pricy, are second to none. Working fireplace, modern amenities and decor, are all top notch. Grounds are clean, and close to everything. Sometimes there can be some riff raff staying at the Villas which makes me uneasy, and i wish they would be more selective and make the villas for families only. But, its not my call to make. Parking for the Villas is also sparse at best. If you plan to go our, you're rolling the dice with your parking spot. All said and done, I haven't found another hotel in Lancaster worth staying at once i stayed at the Eden resort. It is the only hotel i patronize.

    5
    « The best hotel in Lancaster »

    The Best Western Premier Eden Resort and Suites is one of my favorite places to stay. The rooms are wonderful, the beds are comfortable, and the food is exceptional. The staff is also there to please. They are polite, quick to respond, and find an answer to your questions, no matter how busy they are.

    5
    « Great place »

    We stayed at the Best Western Premier Eden Resort knowing that they are a good chain of hotels as we have stayed in them before. This time I was more than impressed. I was travelling with my husband and our adult son and as usual I read the reviews well before our booking. I booked the ground floor room "Two Room King Suite-Ex" for four nights. I read that some of their fully equipped areas were a bit noisy because they faced a rather heavy traffic road. I imagine that might well be so but they are so lovely I was very tempted to book one. I decided for the room mentioned above which was on the ground floor because it was on a quiet area. The main room faced a nice outdoor area with a little patio with outdoor table and chairs which was nice to relax with a drink after a big day out and before dinner. The bed was comfortable and the place was very clean and well kept. Bathroom was modern, walk-in shower modern shower and a little kitchenette with sink and microwave. The entrance on the other end had a lounge with a desk and a double sofa bed which unfortunately was hard and most uncomfortable but when we explained the problem to the people at reception, they immediately sent a quilt of some sort to put on top of the mattress. My son felt that it wasn't really enough as he could still feel the bar of the sofa bed and that was unpleasant. Sadly it spoilt it a bit but the rest was just so good. It has two great restaurants and a lounge bar and the buffet breakfast was great. Friendly staff and clean lovely place. Has indoor and outdoor pools. Close to shops and to Michael's art & crafts supplies. We loved it.

    5
    « My Favorite Hotel! »

    This hotel is very beautiful, friendly, well taken care of, and clean! It is also at a convenient location! I love staying here when we visit the area! The staff is amazing, and helpful, and I feel like I am at a great place! It is the only place I like to stay at in the area,

    5
    « Excellent Hotel »

    The hotel looks just as it does in the pictures. The room was clean, the bed and pillow comfortable. The indoor saltwater pool was refreshingly warm and the pool area was very clean. The staff was exceptional - very courteous and very accommodating. I will stay here again when I am in Lancaster.

    5
    « Second to none »

    As usual, the room was very clean and very relaxing. We have been visiting Lancaster since 1978 and stayed at ALL the resort's and hotels/motels in the area. By far the Eden resort is home away from home. The Eden resort has grown with the times, as for the other resorts haven't. The rooms are exceptionally clean and relaxing. We have stayed in most of the guest rooms, villas, suites and penthouses, All the rooms are clean and relaxing. The pools are maintained very well including the grounds. Hats off to the maintenance crew. I can't say enough about ALL the staff and Eden resort. You have to experience for your self and then you can say WOW this is a nice place. Oh and by the way, the restaurants are pretty good too.

    5
    « Wonderful Experience »

    I had my Father's Memorial Luncheon at the Eden Resort. My overall experience was great. From Kristen in sales, the food and to the Captain (Alesia Peters) and the serving staff (Sam Farmer, Terrell Talton, Jasmyn Stead and Aaron Baskerville). Everyone was so caring and helpful during this difficult time for me. The banquet room looked beautiful. The guests had nothing but wonderful things to say. I would like to thank everyone involved with my event.

    5
    « Business travel »

    I have been traveling from Long Island, NY to Lancaster for many years now. I happened to stumble upon this hotel during a recent business trip and I couldn't be happier. I typically stay at Holiday Inn, Hilton etc. and those are fine, but, going forward I will be making reservations at the Eden. This is a gem in Lancaster, It is a beautiful hotel, with extremely clean rooms. I am a little bit of a germ freak and was very happy when I saw the brand new remote control for the television. After a long day, there is either fast food or chain restaurants in Lancaster. This hotel has 2 restaurants and a lounge! My business trip typically consists of a 15 hour day. It's nice to stay at a hotel where you can sit back, relax and have a glass of wine and dinner. This hotel has a beautiful outdoor and indoor pool area, along with a gym, basketball courts and much more. I highly recommend booking your next visit at the Eden. I can't wait to enjoy the hotel during the summer months.

  • 5
    « Amish delight »

    The Best Hotel!!! Couldn't say enough good Things about Eden Resort!! From Front room desk to valet to accommodations all stars ?? We had king studio Villa with our dog which was wonderful we could not be happier including our dog during check in he got his own bowl & dog treat & we receive chocolates! We extended our Stay to 2 nights plus use both restaurants, pool, hot tub & fitness room. Price was good for what we received.

    4
    « Pleasant experience for the holidays »

    Our suite was large and very nice. They were very crowded so room service was a bit slow - one day they came after 5P after we called. Very nice at the front desk. Not much to do in the hotel except for the indoor pool. However, there's plenty to do in Lancaster county and Hershey, so it was no big deal.

    5
    « Beautiful Oasis »

    Stayed at his beautiful resort for 5 days around New Years Eve. We had a room on the second floor overlooking the indoor pool. I can't say enough about the wonderful time we had. From the time we stepped through the door, we were treated like royalty. There was a prompt check-in with a complimentary bag of choclates. The hallways were plush and beautiful with thick carpet. When we entered our room, it was huge and we didn't even have a suite. Two large queensize beds with reading lamps, a huge flat screen television, an easy chair, a nice workstation. And a first, a clean sanitized TV remote in a bag! There was so much space in the room, we never felt on top of each other, or cramped. The indoor pool was amazing. A saltwater pool that was inviting and refreshing. Large with plenty of deck chairs. The hot tub was also large and very relaxing. We bought two dinners and two breakfasts, and the food was delicious. Fresh and well prepared. Our first night we had crab cakes and steak. The other meals were buffet. The breakfast Saturday morning had an omelet station, which did not consist of a huge line, and the biggest freshest omelet ever eaten. The servers in the dining room were so gracious, going out of their way to make you comfortable. One even went out of her way to go to the front desk for me, totally without me even asking. On Year's Eve there were two in house parties, one an elegant live band in the gorgeous atrium ballroom that played 50's and 60's music, and then a DJ party in a smaller ballroom. We opted for the DJ party, which included a lavish buffet for two hours, 5 complimentary drinks, and a great DJ who played a variety of music and kept the party lively. We had a great time. The staff was very helpful and understanding, even giving us a free upgrade to a suite our last night. I lost an item by the pool which I thought had been wrapped up in ,and the staff went out of their way to find it for me. The item which cost more than $250 and was found by our housekeeper who graciously left it on my nightstand. What a relief to return in the evening and know that my item was found and returned!! There's lots of shopping both outlets and malls nearby, as well as, places to eat outside of the resort. Anything that the hotel does not have on site, they well help you to find. I loved loved loved the Eden Resort, and am already planning my next visit. DO NOT STAY ANYWHERE ELSE IN LANCASTER!

    5
    « awesome rooms »

    Great place to stay clean comfy and nice staff big rooms and lots of extras big rooms and good prices nicest place I stayed in PA, I would recommend this hotel to my friends I would come back We enjoyed the weekend a lot

    5
    « Best of Lancaster »

    Every one is on the top of their game. Every thing is so well done. First class all the way around. All the little details are thought and taken care of as you would find in a 5 Star establishment. Great staff.

    5
    « Overnight Stay »

    I had the pleasure of staying overnight (again) at the Eden Resort & Suites. And once again I had a fantastic stay from the pleasant staff at the front desk to the housekeeping staff. It always makes one feel special when you are recognized and greeted warmly by the staff at this Resort. I have stayed at the Eden numerous times and have never had a bad visit. The rooms are beautifully decorated and comfortable, always enough linens and towels (and prompt service if more is needed) and the restaurants are great. Garfield's is my favorite BUT you cannot pass up the Sunday brunch. There is no other like it! I will be coming back for another overnight stay very soon and know I will not be disappointed.

    4
    « I love the Eden Resort »

    I have been here twice in 5 years because I was busy having babies. I really enjoyed the villas this time. More room for kids to play and fight, kitchenette and fireplace. I will be back. The pool area really needs a change room or shower and less chlorine, but that goes without saying.

    5
    « A great family place »

    We were reminded of our stays at another resort in Lancaster , no gone, 20 years ago when our kids were little. It seems a safe place with a family orientation. I look forward to returning with my grandchildren. The rooms were clean and teh staff was friendly.

    5
    « Overnight relaxation »

    I always enjoy when I stay. This is ideal for all occasions. If you have never stayed, you should try it. I will surprise you. The atmosphere is very laid back and pleasant but can also be elegant according to what you are looking for.

    5
    « Nice hotel »

    Hotel was very clean. The bed was extremely comfortable to the point that my wife ordered the same pillows and blanket when we got home from our stay. The staff was very friendly and helpful. I would recommend this hotel for a leisurely weekend getaway for families or couples, although the restaurants were a little pricey.

  • 5
    « best western premier eden resort »

    Very clean, modern, up to date decor, friendly people. beautiful resort great buffet breakfast hotel dinner restaurant was beautiful if you were celebrating a nice occasion or wanted to have a wedding there. the pool area is very nice but was very crowded while we were there also the smell of chlorine was a little strong but I have no real complaints about this hotel it is very nice.

    5
    « Would stay again »

    My husband and I wanted to get away (minus our 3 kids) for the weekend. We booked this hotel based on tripadvisor reviews. The room was beautiful. We were on the courtyard, but the third floor; we didn't have any noise issues. I get the gist that it is definently a family hotel, I would bring our children back. With that being said, it was a little loud at points but as a parent I get it! The pool was nice as was the hottub. We used the sauna and the gym was sufficient. We didn't eat on site but it did loom nice. We will be back!

    5
    « Great value for price »

    This hotel was virtually perfect! The ONLY issue that we experienced was with the high speed internet service and that only for 2 days out of 7. The remainder of our stay was wonderful. The suite was much larger and nicer than we expected especially for the cost. The hotel staff was extremely courteous and knowledgeable. We will definitely return to this hotel the next time we visit the area.

    3
    « Average »

    Not a bad option if you are a family of 5 or more, since they offer rooms with 2 bedrooms / 3 queen beds plus a sofa that can be turned into an extra bed. Room decor was dated and some, specially bathroom, poorly maintained. Two restaurants on site but one usually not available due to weddings / events. Staff is friendly. Indoor pool is convenient to let kids drain their energy specially if cold outside. Location is convenient, close to highways and just minutes away from Lancaster downtown. In short, a decent option fairly priced if you dont need to be in downtown Lancaster, otherwise have a look at Marriott Lancaster, at Penn Square.

    5
    « The Best Hotel In Lancaster »

    Great room for the money. Very clean and up to date. Excellent front desk customer service and quick check in. Room had a large screen TV, small fridge, microwave, safe and nice toiletries. The indoor pool was great with loungers and plenty of room and fresh towels, small gym was adequate too. We ate at Garfields on site which was good. There is another on site that is more upscale. About 7 minutes to Downtown Lancaster, 10 minutes to the Amish Farm and 15 minutes to Sight and Sound Theater. The Miracle Of Christmas Show was Fabulous.

    5
    « Love this hotel and their wonderful oatmeal »

    If you ever stay here and get to their breakfast buffet, I highly recommend their steel cut oatmeal. I've never had anything so delicious and always get it every time I come. This is my third annual trip and we're never disappointed>

    5
    « Great trip »

    Everything was great, from our room to dinner at Arthur's and Brunch We were pleasantly surprised that we were able to get into the Brunch, especially since we were told on several occasions it was sold out.We stayed here several years ago and wanted to return. We will be back!

    5
    « Book this one now! »

    You will not be disappointed! We stayed for 2 nights. Ate every meal on the premises at both restaurants, food was good for both adults and children. The children LOVED the pool! Guest room was spacious, clean, and comfortable. Staff was amazing!!! Everyone greeted us whenever we passed and as helpful, knowledgeable and friendly. A rare find. We will definitely return for another great experience!

    5
    « Lancaster visit »

    My husband and I love this resort in all seasons. We usually do the girlfriend package for a great value. This time we went for Christmas with the family and it was great. Arthur's restaurant is the best and all staff is very friendly.

    4
    « Super place to stay in Lancaster »

    This facility is huge, we'll cared for and we'll staffed. Our room was large and well appointed. I would have given 5 stars if our room would have been ready when we arrived at 3:30 and if the breakfast wasn't so terrible. Check in staff was very friendly, our room was very clean and there was plenty of parking even though the hotel was sold out. Breakfast was terrible. We waited 10 minutes for a table in a nearly empty restaurant. They said they were slammed earlier in the day. The grinch lady who waited on us was obviously better suited for a Dennys; she won't last.

  • 1
    « Not the relaxing time away from home I was hoping for »

    Things started well. Arrived, was able to check in quickly, found our room quickly. The room itself was very nice. It was a two room business class room that was part of a special offered on another website. The room was clean, modern looking, two flat screen TVs, door bell, do not disturb light, etc. Sadly, that is where the pluses stopped adding up for me. My wife and I went down to the indoor pool, hoping to take a nice soak in the Jacuzzi, only to find out that while the jets are working, the heater for the system is also broken. Seems the whole system failed the day before, and they were still working on the system. So, we decide to to the sauna. The temp never exceeded 138F. Not exactly Sauna temps. Turns out the hotel had that rebuild earlier in the year, and now half the walls are Plexiglas and there is an almost 1/4 inch gap around the door on at least two sides. If you sit in the right place, you get a nice cool breeze coming in. The one restaurant "Garfields" is not bad, if you can get past half the staff complaining about something most of the time. Menu is limited. Good, but lacking in choices. And if you are not a local, good luck getting good service. Most of the wait staff is off chatting with their friends/locals/regulars. The other restaurant, Arthur's Terrace, is closed on Sunday(not that the website will tell you that). Breakfast was good on Monday when they were open again. Glad I did not want the buffet , as they were closing that over 30 minutes before the end of breakfast hours. Hostess was rude about it, and our waitress was so scatterbrained and hyper, I am surprised I got the correct meal. Had to go up to the person at the hostess counter just to get my check after not seeing my waitress for over 15 minutes. And then there was the mattress. Having a less than perfect back, I prefer a firm mattress. I cannot sleep well on a softer mattress After calling the hotel back when I got home as the charge for my room was almost $50 higher than what my sigh out paperwork said, I decided to let the manager know what I thought of the mattress. Was informed by Rachel that those were also recently replaced, and the new Best Western standard is a softer mattress. They have boards for under the mattress available sometimes. Yeah, that would have been good info to have, just like the extra $50 was a add on charge that will be removed as there were no "accidentals". Yeah, missed where the person at the counter explained that one to me as I was told just needed to sign that all rooms are Non Smoking. If this is the Best that Best Western has to offer, I will never be staying with the chain again.

    5
    « Great family hotel »

    We had a double queen room that overlooked the indoor pool. While the lack of natural light made the room dark, we slept well in a very comfortable bed. We could hear some noise from the pool until it closed at 10 pm, but it never bothered us. Our young son actually liked watching the people in the pool from the room. I would choose this room again over one facing the highway. The room was overall clean and comfortable. The indoor pool was big and jumping with activity. It was a saltwater pool with a lifeguard. The whirlpool was broken our first day, but we were able to take a nice relaxing soak the next day. We ate twice at Garfields in the hotel. Good salad bar and burgers, but we didn't like our dinner entrees. The breakfast buffet at Arthur's was plentiful and filling. There were many options from fruit and oatmeal to sweet pastries. We had good service in both restaurants. There are plenty of restaurants nearby, but we were very limited on Xmas day. It was an unusually warm weekend, so we were able to take advantage of the outdoor playground, shuffleboard and bocce. Too bad ping pong was wrapped up for the winter. The outdoor pool looked nice, we'd love to go back over the summer! The front desk staff were all warm and helpful. But especially Joanie, who was so friendly, accommodating and efficient!!

    4
    « Relaxing Christmas Vacation »

    We stayed there for our first time, a family of 5, for christmas. Due to high demand we couldn't get the 2 Bedroom Villa Suite (which was going to be a perfect fit for us) so we settled for the 2 Bedroom studio Villa (King Bed, Bunk Bed in separate room. Small Room.) The bunks creaked anytime the sleeper moved and the ceiling was thin thus you could hear a bit of the room activity above us. The service was great and the restaurants around were amazing, the indoor pool and lobby area are elegant, If you want a relaxing vacation make sure you don't choose the studio rooms. STUDIO ROOMS HAVE TERRIBLE SLEEP QUALITY. I did not explore much of the main building as we were in the surrounding areas of Lancaster much of the time, apparently they my parent's credit card was cancelled during our stay and we discovered it was the works of the hotel, i guess they don't want you to max out your card before they get their money XD...

    5
    « Excellent place to stay »

    We always enjoy the Eden Best Western in Lancaster, it is the only place we will stay in Lancaster. If we can not get the Eden, then we change our date of arrival. We have alwasy found it clean the food is excellent

    5
    « Anniversary get away! »

    We can't say enough wonderful things about this place. We love it for a quick get away or a family vacation! This trip was an anniversary celebration. We were treated like royalty and Taron took wonderful care of us at check in! Such a great caring guy! Highly recommend this place!

    5
    « Beautiful, Clean Accommodations »

    Our group of 5 family members spent two days touring the York/Lancaster area and booked two rooms at The Eden online after looking at TripAdvisor. I requested the rooms be near each other and have easy accessibility to the pool and our room locations were perfect. The entrance, lobby area and staff appearance let you know that this is a resort, not your "average" chain hotel. Our rooms were very clean with nice toiletries from a well-known brand. The staff members which we encountered (front desk, security, lifeguard and restaurant waitstaff) were courteous and helpful. Each room had a coffee station, refrigerator, and flat screen TV and the extra lighted vanity outside the bathroom, allowed several people to get ready at the same time. The kids enjoyed the beautiful and clean, indoor atrium pool, but be aware that it is open until 10pm and some rooms overlook or actually have direct access into the courtyard. Other rooms face outside the building, so request your location and they'll try to honor it. Our late dinner in Garfield's was very good with a well-stocked soup and salad bar and a menu perfect for a multi-generational family. I've stayed in four different hotels in Lancaster and The Eden is definitely the nicest.

    5
    « Excellend value and service, best breakfast buffet »

    We've stayed a couple of times before and we keep coming back for the great rooms and service. The Queen Suites are great for families because they have 3 queen beds and a good layout. Staff are always friendly. Pool area is nice. Wi-Fi was a bit spotty in our room at the end of the hall but it was tolerable. Buffet breakfast is expensive but absolutely great. It's a bit cheaper if you pre-order breakfast at time of booking. Outback Steakhouse and other restaurants within walking distance.

    3
    « Villas are spacious but lack detail/repairs »

    This is the third time staying at Eden Resort. The villas are very spacious including multiple bedrooms, full kitchen, and fireplace. The units have updated kitchens and bathrooms with granite counter tops. The unit we stayed in (555) had outlets that were loose, wall patches, loose and wobbly chairs, stains on some of the carpet. The front door had a bent deadbolt. The highway noise is extensive since you are located directly beside Route 30. The indoor pool is nice but the hot tub heater was not functioning so water temp (95 degrees) was not up to standards (102). There are multiple TVs but half of the channels are fuzzy and only one of the remotes worked.

    5
    « Christmas visit - 12/23-- 12/26 »

    I am a fan of Best Western now and will be until I can no longer travel. Your staff starting with Anna L. who took my need for assistance with my elderly mother into consideration when she booked a room that was closes to handicapped parking for us, to Delis (and the security staff) who came to our rescue when mom broke out of the room while I was sleeping Christmas night.and figured out which room I was in (better than Disney could have done) to your wait staff - Beth and Eric who have the biggest heart the good Lord ever placed on this earth gave me a Christmas story that I will always remember. Best Western not only take their guests comfort seriously but also their safety. Even Nick upon checkout was so kind to me. The rooms are clean, lovely and well designed if you are interested

    4
    « A Family Stacation »

    We were looking for a hotel where we could hunker down with our three daughters for two nights in the Lancaster area and, though Trip Advisor, found the Eden Resort. We had two connecting suites (137-139), a three bed and a king, both with patios facing the pool (a definite plus -I wouldn't not want to face inside,). The staff was great - any request was handled quickly and with a smile. We had a great family time. Didn't leave the room much (even to use the large indoor pool across the hall!). This was a great choice and we would definitely consider doing it again!

  • 5
    « Christmas Day brunch »

    Just wanted to thank the staff at the Eden for a fantastic Christmas Day brunch! Our server, Jess was very sweet and provided great service! Food was terrific and my husband says it's the best turkey he has ever had ! Dessert table was over the top! Very enjoyable and we will be back next year!

    5
    « Best Christmas ever! »

    Whether it was housekeeper, server, lifeguard, or front desk-- the staff was extremely friendly and hospitable--everyone took that little extra measure to make sure our stay was enjoyable; we loved the child friendly environment; hotel amenities were very clean and well kept; comfortable

    5
    « Good Time »

    My wife and I had a good time. We when to a wedding for the weekend in Lancaster. The fitness room has a good layout and the indoor pool is large and well use. The hotel is well layout and a large lobby.

    5
    « Above and beyond al