BEST WESTERN Hotel Krakow Old Town,  Krakow

4.0/5  - based on 741 guest reviews.
Sw. Gertrudy 6, 31-046, Krakow, Poland - See map
+48 12 422 76 66 +48 12 269 15 60

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • Restaurant
    Restaurant
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
See more
TripAdvisor Traveler Rating
based on 751 traveler reviews
See more comments >>
Photo gallery :
We cordially welcome you to the BEST WESTERN Krakow Old Town, ideally located in the very heart of the Old Town, no more than a stone's throw from the Main Market Square, the Royal Castle on Wawel Hill and Kazimierz, the historical Jewish quarter. Hotel is located at the one of the main streets of Old Town. Our superb location close to the numerous attractions of ancient Krakow never fails to stimulate an urge in our guests to stroll through the old side streets, redolent with history, while the nearby Planty Gardens that encircle the Old Town offer the perfect place for a soothing rest. In October 2010, the hotel was extended and our new, avant-garde Jazz Wing was added, designed with the thought of guests in search of unique and remarkable interiors in mind, guests who value a cutting-edge and wholly new aesthetic experience. The BEST WESTERN Krakow Old Town offers 92 air-conditioned rooms. 74 are furnished in a warm, classical style, while the 18 rooms in the Jazz Wing offer an avant-garde decor. An elevator is available in standard part and reaches half floors. At the BEST WESTEN Krakow Old Town, we guarantee superb working conditions, a place tailor-made for relaxing in the heart of Krakow and an agreeable atmosphere in which to hold business meetings. We offer professional conference facilities. the capacious Park Room, and the more intimate small conference room are both furnished with up-to-the-minute equipment, making the BEST WESTERN Krakow Old Town an ideal place for holding professional training courses and small-scale business meetings alike. The hotel's expansive and elegant restaurant offers exquisite Polish and European cuisine and its spacious surroundings provide the perfect place for banquets, parties, wedding receptions and gatherings on every kind of occasion.

See rates and availability

 
Room 1

Guest reviews


in partnership withtrip advisor img
based on 751 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
206
Verygood
 
359
Medium
 
135
Poor
 
40
Horrible
 
11
Business Business 66
Couples Couples 321
Family Family 95
Friends getaway Friends getaway 192
Solo travel Solo travel 28
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Krakow Old Town,Krakow
  • 4
    « Location! »

    I stay here with my fiancée for 3 nights, its location is within a 5 min walk from all the sites & attractions in the centre of town. The street that it was on is a little noisy and busy but it was convenient. The room are small & compact but at least they are clean & modern. Breakfast is included and the choices are decent. Service is wonderful and staff is happy at all times. The elevators were a little bit funny as you will have to walk up or down to get to your room. Great value for the price we booked it for.

    4
    « poland visit »

    just returned from first trip to Krakow abs fab went sun to thurs what a lovely city to visit Travelled with easy jet and booked hotel with trivago excellent deal As others have said the hotel is only 3 mins walk into main square which is abs huge with plenty of eating and drinking places available YOU MUST GO to Auschwitz/Birkenau and please do book the trip with the hotel this is a guided tour and is excellent We also visited Schindlers factory again very in formative 30zloty by cab there We ate twice in the Grande Grill on the square and also Hard Rock both very good food and value For those who must have their shopping kick ask at the hotel and they will point you in the right direction of the huge 3 storey mall approx 20 min walk ,and remember its all on the flat Drink late at night in the square outside with blankets around you and patio heaters to keep you warm whilst watching the horsedrawn coaches in the square all in all excellent break and would definately recommend both Krakow and The Best Western Hotel Old Town

    4
    « Great central location »

    I stay here with a group of friends, its location is perfect as 5 mins from all the sites & attractions in the centre of town, although the rooms are small & compact they are clean & relaxing after a day out sightseeing. I would certainly recommend this hotel especially if your on a budget it gives 4 star service with 3 star pricing. My only slight negative is the bar is quite small & forms put of e Restaurant which restricts space & atmosphere. But all in all great value

    4
    « Overall an excellent stay in a very good hotel »

    My Wife and I stayed in Jazz room 321 from 20/11/16 - 23/11/16, it was a huge room with great decor including colour changing neon lights. I had originally requested a king size bed but got 2 singles pushed together however this wasn't really an issue so didn't complain. The radiator seemed to be permanently on and the air con wouldnt go lower than 10 degrees, but there were large windows which we left open to cool us down as it was surprisingly warm for this time of year. The bathroom was a good size. Overall the room was very good. The bar was a bit limited for drink selection but was ok for us (10 zloty for a 0.5l Tyskie draught lager), however they did run out on one of the evenings as the delivery hadn't come, so a bottle of Grolsch replaced it. The breakfast was limited for hot food, polish sausage, fried eggs and baked beans. There was more of a choice for continental style breakfast. Dinner was very limited with choice so ate out every evening. The staff were very polite and helpful. The hotel is located in a great place near the the old town main square and Wawel Castle, easy to walk to (5 mins) or get on the hundreds of trams that run outside the hotel all day, seemed to be a tram every 30 seconds but wasn't noisy. Smoking/seating area at the rear of the hotel. Overall I would definitely stay in this hotel again and would recommend it to everyone.

    5
    « A lovely hotel in a great place »

    Stayed at this hotel for five nights in november 2016 very good room nice and warm with comfortable beds very quiet , plenty choice for breakfast and plesant staff , in a good place easy to walk to centre of krakow and what a lovely place nice square to sit and have a drink shops to look round and a museum in the square , we did a lot of walking round the cobbled streets and in the parks there is lots of places to eat and very reasonable .The tram service is great easy to get one if need one.We will definitely return to do more on next trip.

    5
    « Great hotel/staff/location »

    I stayed at this hotel with 3 friends from 18th- 21st November 2016. We were very happy with the hotel and it offered everything we were looking for. We had 2 rooms in the 'jazz' part of the hotel which were modern, roomy and clean. The beds were very comfortable and the mood lighting was a plus. We received maid service every day. The food at breakfast was nice and the coffee machine makes amazing lattes. The reception staff were very pleasant and happy to answer any questions. They gave us a map and circled all the places we wanted to go which made our trip easier and saved time for us trying to find everything ourselves. You can also book tours through the hotel at a reasonable price. We booked Auschwitz for 150 zloty and it was very easy to do so. The city itself has a lot to offer but this hotel was certainly a comfortable home away from home. The location was perfect; near main square, Jewish quarter, shopping centre and tour bus/tram stop everything was within walking distance we didn't really need to get a tram anywhere but hopped on anyway for the experience. Overall this hotel was very comfortable and truly made our holiday.

    4
    « Krakow 'An Experience' »

    Krakow is a lovely, old and very pleasant city. The history could equal Rome or Athens in its intensity but the people are so very sad. It was hard to conduct a conversation with local people, not because of the language as they speak perfect English, but they seemed very guarded. The guides on the trips seemed to be reading from a script -- except Joanna in The Salt Mines, she was the exception and was happy in her work.

    4
    « great city beak »

    we flew from Edinburgh to Krakow for a city Break 4 nights and wanted to be near the Old Town Square. Having been to Prague, Budapest, Berlin, Tallin, we wanted to add Krakow to our list. We were not disappointed beautiful city excellent transport it is an easy city to get around. We quickly found our bearings (got a map from Tourist information) and walked around. We went by train to the Salt Mines about 20 minutes and about 80p . Once there we joined the queue for the 3 hour tour. What an amazing experience did not realise how intricate the carvings and displays would be. Well worth the time to visit. Next day Schindlers factory and a visit to Wawel Castle both worth it. We decided not to go to Auschwitz a decision I am happy with. The food in Krakow was interesting lots of restaurants to choose from and most importantly the autumn weather was shining for us. We will definitely go back it was an excellent choice for us.

    5
    « Perfect Stay »

    Returned from here today having stayed here before back in February. Literally across the street from the Old Town so the location could not be better. A really pleasant stay in a very clean hotel. Tea and coffee making facilities in the room which is always a nice bonus. Rooms are cleaned daily and the staff are very friendly and helpful with taxis and tours. We very much enjoyed the breakfast and the on site bar is another bonus for drinks before you visit the lovely restaurants and bars of the Old Town. All in all we couldn't fault this place back in February and we were welcomed back by a very friendly and approachable team. Would certainly recommend and will likely return to a hotel where we've been very well looked after.

    5
    « Fantastic Stay At Fantastic Hotel »

    Best Western Kraków Old Town is located in the Old Town of Kraków and is a superb hotel that is housed in an elegant building and is the ideal hotel to stay when visiting Kraków.Very convenient for all the sights of Kraków and well managed by extremely good staff.The hotel is decorated to a very high standard with excellent rooms which are very clean and modern.The bathroom area is superb with fresh towels everyday plus assorted shower gels and soaps and shampoos supplied.The breakfast options are hot and cold dishes plus a great range of tea and coffee options plus Juices.This is a great hotel located in a great area and is well worth staying in when on holiday in Kraków.Located on Ul-?wi?tej Gertrudy.

  • 4
    « Short break »

    Excellent location for the old town, main square etc. Not sure what the modern part of the hotel is like but we had a huge room in the old original building looking out over the front towards the park. Super breakfast with wide choice of hot a cold food - we would definiteley return to this hotel if we were to visit krakow again.

    5
    « Fantastic hotel,best location. »

    THE BEST WESTERN HOTEL is without a doubt the very best hotel that I have stayed in Krakow and over the 20 plus years I have been visiting this wonderful city is have stayed in many hotels. Greeted warmly and checked in immediately by the very pleasant desk staff we were gave room 314 on the 3rd floor. The twin room was superb with tea and coffee making facilities,2 bottles of sparkling water which were replenished daily,a flat screen TV,free quick Wi-Fi,spotlessly clean bathroom including hairdryer,great air conditioning and stunning views afforded from our window of Planty Park. The breakfast which was included in our stay was superb with a great choice of hot and cold dishes,coffee ,water and tea and plenty of seating options. The hotel lounge bar is fantastic and a good meeting point before starting your day or night out. The location could not be better being very close to the Kazimierz District ( Jewish Quarter ) and the amazing Old Town and only a 10 minute or so walk from the main train station. Transport here is fantastic also,we love using the public transport and trams 4.8.10.13.18 drop you off by the hotel. As good as this hotel is ,it's the staff that make a great hotel and the staff here are fantastic,friendly,attentive and helpful,in fact a credit to the Best Western. We are back in Krakow next year and we are most certainly going to re book into this hotel. If your thinking about a holiday in Krakow I highly recommend you stay in this hotel. You will find this hotel on Ul.Sw.Gertrudy.

    4
    « Lovely Hotel, central location »

    I stayed here with my friend 31st October to 4th November. This was my 2nd visit to the hotel. We were given the executive rooms. These were lovely but we did on extra for the luxury rooms which were not given to us. But however the room was lovely and quiet. Breakfast not replenished very quickly and not enough room for all that wanted to eat. I had to sit at the bar at one morning. Special mention to receptionist Bartek. He was very helpful when organising trips for us. A very pleasant young man

    5
    « Stunning Krakow »

    hotel very well located for the centre of Krakow. Excellent information given on local tours available. Very friendly and helpful staff. Breakfast has plenty of different choices cold and hot. good mini market close by

    4
    « Great location »

    The hotel is ideally situated. Visiting Krakow old town, the galeria shopping mall and central transport stations are minutes away. The hotel itself is comfortable and has all the necessaries to make the stay a pleasant one. Breakfasts are good East European fare. Plentiful and tasty. The hotel staff are very pleasant and helpful. The room maids are very good and will supply the rooms with extra tea or bottled water if needed. They advise guests to boil the tap water before drinking it. No bar fridge but the window ledge is deep so if you have cartoned milk it will remain cold but only in winter. There is good heating and air con for summer. A rear room is quiet. There is a super market next door. A very good hotel. Will stay there again.

    4
    « Great location and wonderful hotel »

    We visited Krakow best western for 3 nights Oct 28-31, 2016. We took airport train to Krakow Glowny station (about 5 stops) at a cost 8 pl each. The hotel is about a 1/2 mile walk from train station. The hotel is walking distance to the old town, wawel castle and Jewish Quarter. The hotel itself, was a good value. Comfortable beds, clean and a free diversified breakfast included with price. The hotel staff spoke English and answered all our questions. Being close to main train and bus station was very convenient. We booked Auchwitz and Birkenbau on our own. Just go to bus station and book a bus to Oswiecis .Just a note, book your tickets to actual museum online before you go, Schindler's factory was about a $3 uber ride from hotel. Uber is very convenient in Krakow. Would definitely stay at this hotel in the future.

    4
    « first impressions where very clean and friendly,helpful staff »

    Loved Krakow!!! lots to see and do 3 days were not enough would certainly return. The Square in the evening looked magical and the horse and carriage ride is a must do. The underground village that was unearthed in 2005 is well worth visiting. Lots of bars and restaruants all within walking distance from the hotel.

    4
    « great location »

    We were delighted with this hotel. It is very central, great for visiting the Castle., Market Square and the Jewish Quarter. The staff were very friendly and helpful and the room, though a bit small, was absolutely fine. We were lucky to have a room at the back of the hotel and had very peaceful nights sleep. The buffet breakfasts had everything you could wish for and set us up for the day. If we went back to Krakow we would definitely go back the this hotel and have already recommended it to friends.

    5
    « brilliant location »

    Stayed here for 4 nights (16-20th Oct 2016) part of a party of 8 ... Staff on Reception were friendly and very helpful. Also helped me to arrange surprising my brother and his wife (secretly) on the day of their 30th Wedding Anniversary, during our stay. 10 minutes walk to the square, clean, warm room, excellent breakfast, wifi very good. Will definitely be recommending.

    5
    « Terrific Hotel. Great Location. »

    Arrived Midday Sunday, check-in took less than a minute. The hotel is absolutely spotless and warm. The staff could not have been anymore helpful to us especially the chap who sorted our tour out for us at 7.25 on a sunday evening. A big thank you to him. Our room was exactly what we expected and even though we were at the front of the hotel, the minor noise from the trams below was no inconvenience. Breakfast was fine even though some of the chairs could do with new springs. The hotel is about a four or five minute stroll to the main square, equally to the Castle and Cathedral. We walked from Glowny Station to the hotel in less than 15 minutes. Overall I would thoroughly recommend the Best Western (Old Town) as your hotel for your stay in Krakow. We hope to go back there soon.

  • 5
    « Friendly, helpful front desk staff »

    Rooms large, clean and quite. We were allow to get breakfast earlier than the 0700 start time due to an early start to our tour pickup. Additionally a front staff member called Eurowings for me to get detailed info on how I could print our boarding passes

    4
    « Good Location »

    Ideal location as just a short walk to the main square, Wawel Hill, Castle and Cathedral. Clean, warm twin room more than adequate for a short stay with plenty of clothes storage. Comfortable bed, decent linen and, after two requests, managed to get extra pillows after a couple of nights. Appreciated kettle, tea bags, bottled water etc which was replenished daily. Nice shower room with complimentary toiletries, tissues, plenty of towels and hot water. Excellent buffet breakfast, extensive choice. Good free WIFI, didn't bother with the television. Only slight negative was that at busy times there appeared to be a shortage of crockery and that the dining chairs need replacing as they all sag.

    5
    « Lovely hotel and restaurant »

    Loved this hotel, the room was a little small but we managed. I wouldn't recommend bringing everything but the kitchen sink like I did. The staff were friendly and helpful and the included breakfast was nice. We also ate in the restaurant on two of the evenings and the meal was very nice and fairly priced. Would definitely recommend this hotel.

    2
    « Not at all satisfied »

    Had booked room at Best Western Krakow old town months ago. When we arrived we were informe that the hotel had had problems with their booking system so they had trfd our booking to another hotel This without any pre information to us. I insisted that they could hve mailed us and asked if OK. Not what we think is good service level..

    4
    « Small rooms »

    We were transferred to this hotel for 1 night only due to the fact our hotel was overbooked. The hotel is clean and staff are very helpful. My only problem with this hotel would be the size of the rooms. They are very very small we just about had room for our 1 suitcase if we had 2 we would of been in trouble. The bed was comfortable but the quilt was very small

    4
    « Excellent location »

    This was a very welcoming hotel, the staff were friendly and helpful. It is just a short walk into the main square and the rooms were clean and comfortable. We were in the new area on the 1st floor but to get there we had to go up the lift then down stairs to get to our room in the Jazz wing. Breakfast was good and there was a reasonable menu for dinner where we were well looked after by Maciek

    3
    « Nice hotel but disappointing experience »

    Firstly, the positives: the hotel is in a fantastic location and is extremely clean and tidy. The room I stayed in was one of the Jazz rooms and even though it was nice and decorated to a high standard, it was small & very dark. The breakfast was average - certainly no worse than I've had at many other hotels, but I've also had much better at other hotels in a similar price bracket. As for the downsides, the restaurant needs a good overhall - it looks and feels very dated - every chair I sat on, I sunk straight into, and the dinner menu didn't have a single thing on it that was even vaguely appealing. I took one look at the menu and immediately decided to go elsewhere. Just down the road is a place called Restauracja Horoscope which is amazing. When we arrived, we walked up to the reception desk only to find the sole member of staff was on the phone. Obviously, this can happen, but she didn't even acknowledge our presence - she just kept talking. When off the phone, she was not exactly friendly. The hotel porter was actually much more pleasant (as were the restaurant staff at breakfast) but he didn't speak great English. When I got to the room. the WiFi would not work despite being given the password - my phone connected and I signed in, but nothing would work. Also, the TV didn't have all the channels listed on the informational sheet. Given the attitude of the girl on the front desk, I didn't feel particularly compelled to go speak to her about these issues. Overall, the hotel has a lot of potential, and with a bit of work could be excellent, but I was left feeling slightly disappointed on this occasion.

    5
    « Quality Hotel and very cute. »

    Quality Hotel and very cute. I had a nice room on the 3rd floor - not very big but has everything you need, clean, tidy with a fully equipped bathroom and high-level. Good breakfast with a variety of options for every taste.

    4
    « Week in Krakow »

    Hotel very nice, but the room we were given was a Single room with a double bed squeezed in, as we are both in late 60's not practicle, fortunately we are both fit but if not could make for awkward visit. Buffet breakfast was very good and set us up for the day.

    4
    « very handy and comfortable »

    This is a great hotel right off main square about 5 mins walk at most.Very clean and comfortable great for the price and would definitely use again if in krakow. Only 1 small issue was we were 4 flights up and windows opened all the way not a great thing for kids or stag and hen parties who will be drunk. Not the hotels fault if people are in a mess but just a little point. All in all a great place to go though.

  • 5
    « Excellent Accommodation and Ideal Location! »

    We booked this hotel mainly due to it's close proximity to the Train Station and the city centre. It was only 15 minutes walk from the train from the airport, and very easy to find. The receptionist was very welcoming and made the process of checking-in very easy and comfortable. The location turned out to be perfect, with easy access to all parts of the city - and a tram stop at the front door. There is a well socked supermarket next door, which was handy for all those last-minute things you forgot to pack! The breakfast was very acceptable, with a good selection of cold meat and cheeses, as well as a hot buffet. The coffee was excellent, which surprised us as it came from a machine! The room that we were given was at the front of the hotel and was comfortable, with good facilities, The tram noise at the front of the hotel might cause concern for some people but it wasn't too intrusive. Our break in this lovely city was definitely enhanced by our stay at the Best Western and I would certainly stay there on our next trip.

    3
    « Well located »

    This hotel is well located within a short walking distance to everything in the old town and is opposite the Planty, near a supermarket and some restaurants. The buffer breakfasts are extensive and plentiful. The rooms are mixed in size with many being very small. The beds and furnishings are basic. Staff are helpful and friendly.

    5
    « Excellent value and very close to most attractions. »

    I had a difficult flight to Krakow with missing luggage etc which could easily tainted my view of this hotel however this did not happen. I arrived well after 11pm at the hotel from the airport to discover that my room was double booked. Now this may have been a problem to others but the hotel has booked me into a another hotel for the night just a few doors down already and actually escorted me there and waited while I was checked in. I returned the following day to complete my stay with my original hotel. Now I worked for years in the hotel industry and I know that double bookings can occur, especially when using some third party online booking sites who's software does not pick up that the rooms have been all sold. Things do go wrong but I believe that how things are "put right" can turn a bad situation into a positive experience and this was what happened for me. I was accommodated into one of the premier rooms in the Jazz wing and this room was pleasant and spotlessly clean, with air-conditioning. The décor was interesting with a musical theme, a giant mural of a saxophone on one wall in my case, with an eclectic and colourful lighting system that I triggered by accident, had my own little disco going for a while. :-) It was a twin room with two single beds which although quite small was very comfortable. There were tea and coffee facilities in the room which I did not use nor the LCD TV down to my lack of being able to speak Polish, too much to see and do anyway. I believe that there are also standard rooms that do not have air-conditioning but I have no experience of them. Breakfast was served in the downstairs restaurant and mainly is continental style although there were scrambled eggs and various types of hot sausage available. If you cannot find something in the buffet to satisfy you I would be most surprised as there was a large selection with plenty of volume. You will not go hungry. Beware of peak times as no hotel have a seat available for every guest to arrive at the same time. Krakow has a huge amount of bars and restaurants serving food so I took advantage of these and only ate in the restaurant one evening, however what I had was of an excellent quality, looked and tasted appetising and it was even evident looking at the side salad that a little care had been spent on that too. I was there for a week and only of course met a few of the staff but the ones that I did were very friendly and spoke much better English than I spoke Polish. The staff on reception were very helpful to me and even offered to ring on my behalf to attempt to track my missing luggage, which did turn up on day three.... The location of the hotel is very handy to the castle and the main square only a few hundred metres, if that, from the main square. It is a short walk to the Galeria shopping centre which is very handy if your luggage goes on a holiday without you like mine did. You can probably tell that I enjoyed my stay in this hotel, which I did, but Krakow itself was amazing so much so that although I only stayed there mid August 2016 I have booked again to return to Krakow in December 2016 and again have booked at the same hotel.

    5
    « Great hotel »

    Location of this hotel made it easy to walk to main square, castle and shopping center. There is a tram at the front of the hotel.The room was spacious and clean. We stayed in the Jazz section of the hotel and there are a few stairs to go up and down with luggage but not too bad. The breakfast was ok. The staff were very helpful and friendly and on our last morning we had to leave very early they had prepared a packed breakfast for us which we really appreciated. I would stay here again most definitely.

    4
    « Not bad location »

    Rooms are spacious, could do with a fridge in the room, other than that air con, hairdryer, TV (but we haven't had it on), close to the Square and some excellent restaurants. Clean and maid service every day, 4 floors but lift split between floors and doesn't stop at the 2nd so be prepared to have to go up or down a flight to get to the floor you want.

    4
    « Great location »

    LOCATION: This hotel is in a great location. You can easily walk to Wawel Castle, Old Town, the Main Square, and the Jewish Quarter. The hotel staff is helpful in giving you directions- they have more maps and tour info than they know what to do with! There's a tram stop right outside. The park across the street is great for working out. ROOM: Our room was in the Jazz section of the hotel. There were two twin beds in there, and they were perfectly adequate. Our pillows were a little flat, and had an odd odor to them, but that's really the only complaint that we had. We didn't notice air conditioning in the room, so we slept with the window open. It was a little loud at times, but it didn't keep us up or wake us up. There was also no safe in the room, which made for some creative safeguarding techniques. Decor is very fun and modern- they have fun colorful lighting that you can turn on if you wish BATHROOM: The bathroom was nice, I liked the shower and the towel warmer. The hotel provides soap and shampoo for you. ACCESSIBILITY: Stairs everywhere, including to get to the reception desk and the Jazz section of the hotel. I can't comment on breakfast because we didnt have it. Overall, we recommend this hotel.

    5
    « Excellent location good hotel »

    Hotel is situated just 5 mins from main square and to the castle by the river. Location is excellent. Staff are extremely helpful. Room is good sized however the twin room funnily enough was bigger than the double room. Breakfast us good and hotel is clean. I highly recommend it.

    4
    « 3 Night Stopover »

    We stopped here for 3 nights in hotel. The first night we were upgraded to the new area of the hotel. It was very modern and the air con was a dream with the hot weather. We returned to the hotel later in our trip and were not upgraded, however the room was so much better! It was spacious, again the air con was a pure joy! The breakfast was great, had a wide selection and all the food was fresh and well cooked. We were opposite the park leading to the main square. I really recommend this hotel!

    4
    « Krakow Old Town »

    Very nice hotel, good location. Hotel looks a little dated but perfectly fine. Breakfast was fine, wifi worked well. The bar/restaurant was a little small and closes quite early - 11.00pm. Staff at reception were friendly and helpful.

    3
    « Disappointing Room »

    Stayed 4 nights during a stay in wonderful Kraków. When we entered our room we were disappointed how small it was; bed up against a wall,only room for case on its end between end of bed and window. Should have said it was unacceptable, but not wanting to make a fuss we did accept it. What has made it even worse is on browsing the hotel on the Internet since I came home our room, or an identical one with same picture on the wall popped up as "FOR SOLE USE" !!!

  • 3
    « Average hotel with poor beds »

    We were a group of 4 that stayed at the hotel for 3 nights during July. Our experience is summarized below: Pros: 1.) Great location - walking distance to main square and all relevant sights. There is a tram stop a few meters from the hotel 2.) Hotel and bedrooms were clean. 3.) Breakfast - wasn't great but decent Cons: 1.) Beds were awful. The mattress was so sunk in that we woke up with back aches every morning. We booked 2 rooms and this was the case with both rooms. 2.) Curtains too small for windows - this resulted in us waking up at the crack of dawn with the sunlight in our faces. 3.) Noisy - rooms that face the main road pick up the noise from the trams. Upon reading previous mixed reviews, we lowered our expectations of the hotel. However given that it's a 3 star hotel, we atleast expected more comfortable beds. If you looking for location it's perfect, but if you looking for comfort then you will be disappointed.

    5
    « Great Hotel »

    We visited the city in early July, and it is in a great location for the old town and tram links.The hotel its self is very good , I could not fault it in any way, would stay there again.The breakfasts were great with a wonderful choice and staff were friendly.

    4
    « Excellent Stay »

    Stayed here for 3 nights. Arrived before check-in time. The staff stored our bags, whilst we went for a wander. The hotel is clean and well maintained. We were given a room in the 'Jazz' Section. The room was very nice with a good sized bathroom. The room was clean as was the bathroom. The only issue was the closeness of the beds. They were very close together + getting out was not easy at night. The breakfast room was very busy when we visited. The staff were slow at clean up, but when they arrived, cleaned up everything. We saw an older couples table swept clean whilst they were getting food. The Hotel is 5 minutes walk from the old town square and all its attractions. The old Jewish quarter is 10 minutes walk in the opposite direction. Our only real problem we had was the wifi seemed to finish when we checked out of our room. We still had eight hours until our taxi to the airport + had no easy way of checking for information.

    5
    « Very nice »

    Good price and very good rooms. It has a great location near the market square. The rooms are comfortable and have enough space. The bathroom is small, but comfortable. Complete and delicious breakfast, and very polite and helpful workers through the hotel. Also, installations are in good conditions and the hotel as whole demonstrates the cultural buildings of the city.

    5
    « Superb base for exploring Krakow! »

    I stayed here for five nights in July of 2016 and was blown away by the service! The hotel is clean, well kept, and staffed by knowledgeable and helpful staff! Check-in was quick and easy, and I was able to arrange a tour that was one of the highlights of my week! They do offer transfers to and from the airport, (about a half hour away), but I had already made separate arrangements. The restaurant had delicious food and very convenient hours! Breakfast was plentiful and good, (but beware of competing with bus tour-groups)!! The location was excellent, (across the street from the Old Town, and minutes away from the Wawel! I would HIGHLY recommend this hotel and would certainly stay again!

    5
    « Excellent location »

    Great location, easy to get around Krakow, the staff are very friendly and helpful and the food in the restaurant is brilliant. I've stayed here twice, once in the Jazz suite and once in a room on the 4th floor, the Wifi works better in non-jazz room but both were very nice and quiet.

    5
    « Kraków for two mature ladies »

    The hotel was well located, it was in a great position for shops transport and easy to reach airport. it was clean and everyone was very friendly and helpful. Staff responded to all our needs. Rooms were well equipped .

    4
    « Location, Location, Location »

    This hotel could not be better situated for getting around Kraków, the Hop on Hop off bus starts just along the road, the Square is a five minute walk away, yet the hotel is away from the hustle and bustle. If you are looking for somewhere clean,comfortable and convenient this is for you. The only downside is breakfast can be a bit chaotic, the breakfast room does not seem large enough for the size of the hotel, it can be difficult to get a table at peak times. the breakfast itself was adequate with a wide range of fruit, yogurt, cold meat, cheese and cooked items

    3
    « Excellent location, terrible Internet »

    The hotel has a very good location. The room that I had was with jazz theme. Not a big room, but all the necessary things were there and the air-con was very good. Cleanliness and service was good, but the Internet is very bad.

    4
    « Historical Krakow »

    We just had 3 nights in this Hotel and City, but I could have stayed longer, What a lovely Hotel in the old part of Characteristic Krakow, which is one of the best places to stay. Clean comfortable with buffet Breakfast, good selection of breakfast, would recommend. Krakow is clean, with plenty of parks all around, to sit and enjoy the views. Plenty to see, to get around, with tours to the Salt mines, ,Auschwitz Birkenau museum, Or just sit on an open top bus, and explore yourself, with a 24 hour ticket to ride and get off and on Good places to eat very plentiful, and well worth the price, as we found out, a lot cheaper than other cities we've been to. . I would definitely be looking to return to this beautiful City, it is well worth the visit.

  • 4
    « Delightful hotel in a great location »

    We spent 4 nights at the hotel. As other reviewers have noted, the room was on the small side but definitely manageable. Th e bed was comfortable, the closet ample for 2 people with about 9 hangers, small bedside tables with a drawer and a shelf and lights, a tea kettle with coffee cups and glasses. Everything was clean and looked fairly new. The bathroom was also small but again- large enough. The reception staff was very friendly and helpful. The breakfast room was nicely decorated with a large selection of items to choose from: pastries, breads, cold cereals, oatmeal, 3 types of eggs, many cheeses, coffee , fresh vegetables, salads, fresh fruit, meats.

    5
    « Excellent »

    We were greeted by a very friendly receptionist and our booking was confirmed in seconds and we were in our room within 5 mins. THE hotel offers tours which we used and we're all excellent (picked up from hotel and dropped off at hotel) all with guides. The rooms were very nice considering this is only rated at 3 star (I would give it more). Ideally located for getting to square and castle etc. The breakfast (included) was great and was self service so u could eat as much as u liked. Recommend this hotel. Will be going back

    5
    « Lovely hotel »

    My son and I stayed four nights at this hotel. We were very pleased with everything there. The reception staff were friendly and very helpful. The room was very clean and had a lovely view over the park. There was a lovely shower room as well. The breakfast was more than adequate to prepare for a days sightseeing. The hotel is in an excellent location near the old town. I would definitely recommend this hotel for a city break. I walk with difficulty and could manage to get around the town.

    3
    « right area to be in »

    found the hotel ok and its right on the edge off where you need to be for the sights,the castle and square literally mins away.check in was a breeze and the rooms where great. Be careful of the approach to the hotel if you've booked parking as its a really narrow entrance easily missed an yer off round a one way circuit.we didnt have polish currency when we first arrived and a visit to the bar was an eye opener.my father in law ordered a cappuccino and two beers and paid in euros, barmans quick calculation was 8 euros ,20 mins later i go to the bar and the same barman for the same round quoted 10 euros,so beware of that. if any criticism they have a small area to the rear with tables and chairs for a drink outside and smoking,betterb than nothing

    3
    « Excellent location »

    The hotel is worthy of its 3stars. Literally a three minute stroll into the centre. The tram stops just outside and may perhaps be noisy if you have a room at the front but as our room was at the back it wasn't a problem. Staff were very friendly and thankfully spoke very good English. Staff in the dining room were not very good at replacing food that was running out at breakfast which meant a 15/20 minute wait for fried eggs on a couple of occasions but overall the food was okay. There was a problem one evening with noisy neighbours which went on until I rang reception at 1.20am and was told they would deal with it. They clearly did as the noise stopped shortly after. There is a small bar inside and also an area for sitting outside at the rear of the hotel but unfortunately the view is not worthy of note. I felt the hotel was good value for money and would certainly stay there again.

    5
    « Great Hotel, Good Value »

    The Best Western was very nice. Pleasant Staff, Good Facilities for couples and/or business. Clean, Tidy, Quiet rooms, with excellent internet access (free), and tea/coffee facilities in the room. The place offers a lot of services if you just ask the helpful reception desk. The hotel is not far from the main train station and taxi's are cheap, and a very short walk from the historical and very pretty old town. There are a plethora of bars/restaurants to visit (just avoid the ones with English idiots in) and plenty of history and culture to soak up. I went with male friends as a group, but will definitely be taking my wife back as it has lots to offer.

    3
    « quite good, near centre »

    quite good hotel. very close to historical centre. thats very positive. i was here on bussines trip in Jazz rooms. very small room, but it was ok. clean and tidy. probably the furtherst room from wifi router...i almost havent connectivity for work. very bad from my side. breakfast was good with normal offer. no fridge on the room It wasnt so necessary :)

    3
    « Good location values for money »

    First impression was good but the room was disappointing we were at the end of the corridor on the first floor and the room was small as a previous review said one side of the bed was against the wall we felt cramped in. However i think we were unlucky as looking into other rooms as they were cleaned they looked bigger. Also we were woken early morning from pepole talking so sound proofing not good. The breakfast choice was varied but no backon you could not call it an English breakfast. A final negative was the coffee in the room it was by far the worst I have had. On the plus side the room and hotel was kept very clean the staff were generally good and helpful, and the location was excellent. Good but could be better change your coffee provider and powdered milk to cartons little things make a difference.

    5
    « week end break »

    excellent hotel 5 min walk to old town , lots of lovely restaurants in the main square lots of exciting things to do short walk up to the castle . Jewish quarter is lovely lots of nice old buildings . Beautiful amber jewellery that is very reasonable .

    4
    « Excellent for business and city trip »

    Near the old town. Within 10 minutes you arrive at the main square in the center of the old town. The old town is complete surrounded by a nice park, just cross the small street and you are there. Very safe area. There is a parking place behind the hotel. Ask for the "Jazz" part of the hotel as these are the newer rooms. Breakfast is not exceptional but good and with enough variety. The menu of the restaurant is rather limited but the quality is good and rated in the Krakow top ten.

  • 3
    « Location great but only 3 star »

    Location fantastic 5 min from all old town attractions, easy walk to Jewish quarter etc. Very clean hotel, good staff. Problems with hot water, no fridge and it was 27 degrees so any liquids quickly got warm. Tight shower and very small rooms with the bed against the wall so one of you will struggle with night time bathroom visits. Breakfast very poor , toaster not working all 4 days, food lukewarm, ran out of most thins within a short time. The plates were so small you could only fit 2 slices of bread on them. Usual selection of cold meats etc. I don't want a full cooked English breakfast but if you are putting a sign up saying fried eggs or bacon then make sure it's available. Wasn't an unpleasant stay but with a few little tweaks could climb the ratings. The rest of my visit to Krakow was excellent, great people great food, great location and was totally impressed by the square and surrounding streets. Auschwitz trip a must although with sadness, will return to Krakow. Tip aperitif bar in corner near bier hale very good food , we paid 110 zloty each for 5 courses, with beer and vodka tasting. About £22.

    5
    « Great location »

    This is a great location in krakow, walk distance to all major attractions. Staff at this hotel kindly arranged tours at our request and we were picked up outside. Buffet style breakfast, great staff and very comfortable rooms. Would highly recommend this hotel.

    3
    « Krakow visit »

    Convieniently situated, easy walk into old town. Good breakfast, probably some rooms need updating but on the whole very good for short stay. Staff very helpful and pleasant. Staff did mention they were due for a refurb.

    4
    « Vics travel »

    Very nice hotel within walking distance of the main square.The hotel arranged all my trips which were really good on time with a English speaking guide.Hotel very clean room large and staff pleasant.Breakfast lets it down but it does say continental.I would definitely stay again.

    5
    « Excellent price performance and good location »

    Big space, coffe and tea in the room. Very good breakfast and good location at 4 blocks from the market square. The hotel has parking space if needed. No expensive. The elevator not stop in the second floor (must go to the third and down by the stairs).

    5
    « Excellent location »

    This hotel is excellent very clean breakfast excellent staff. very professional friendly and very helpful it was my birthday balloons bottle of wine and a happy birthday greeting for me in my room ideally located for Main square walking distance Would definitely recommend we had a lovely time Kraków is a beautiful city

    3
    « You can do better »

    The location of this hotel is pretty good, with walking distance to every sight, but the hotel itself is nothing special. They have a new renovated part (the jazz part) that we didn't get to see, so this review is written based on the rest of the hotel. We ordered a standard dobbel room with a dobbel bed, but our room was so tiny we couldn't pass each other inside the room without bumping into each other. The bed was very small, and we where given a tiny duvet to share. The only good thing is that we where given a room facing the back of the hotel, so it was pretty quiet, but that didn't help much when sounds from the hallway outside our room kept is awake. The breakfast is nothing much, even though the selection is ok, the food is not warm enough and the layout of the breakfast area is terrible so you have to bump into other guests eating to get to and from your table. All and all I wouldn't recommend staying at this hotel, event though the price is reasonable and the location good.

    2
    « dont stay here »

    gave us wrong room. rooms so small and high you will get claustrophobic. oh and the trams pass your window every five minutes (no double glazing!) Breakfast is good though. Would you believe it the bar closes at 11 and serves beer with more head than birkenhead

    5
    « wonderful hotel »

    Best Western Krakow Old Town was where we stayed on our recent visit and loved it. Staff was very friendly and helpful. facilities were very clean and comfortable. The location was right across from Krakow Old Town so could walk and see all the sights. The only down side was there were about 7 steps when you enter that you have to climb with your bags and even though there are elevators, when you get to your floor there are 1/2 a flight of stairs to still climb with your luggage.

    3
    « Great location, nothing much else to recommend it »

    A very disappointing start!! We were travelling with another couple and I had booked 2 luxury rooms, for 3 nights, with a request to be as high as possible. We were given 2 rooms on the first floor, and ours was a DISABLED room, with, for us , a totally unsatisfactory bathroom. UNACCEPTABLE!! We were told there was no possibility of changing rooms until the next day. Our friends graciously changed rooms with us, before moving to a room on the third floor the next day, but found the experience of the Disabled room unsatisfactory. We mentioned our dissatisfaction to the receptionist at check-in, and would have repeated it to a manager had there been any sign of one during our stay, or if they had enquired as to our level of satisfaction, but they did not. Housekeeping kept the room neat, tidy & clean, but stingy with supplies of coffee, sugar & tea, and no milk, only creamer, which isn't the best in tea!! Breakfasts were adequate with reasonable range of items. Sachets of jam were available on the first morning, but not thereafter. Can there be any reason / excuse for running out of such a staple item? The saving grace for the hotel from our point of view was its location, which was why we had chosen it. A short and pleasant walk into the centre of Krakow, and to other areas of the city interesting to tourists, and also to good shopping areas and restaurants. From that point of view it did not disapoint at all. So overall a really good location, but from our experience little better than satisfactory in othervaspects

  • 5
    « Found our perfect hotel in Krakow »

    My wife and I traveled to Krakow with her 85 year old parents. We found the Best Western Old Krakow as the perfect hotel for our 5 day visit to Krakow: great location, room, breakfast, staff and nightly rate. We booked 2 standard rooms rather than the superior rooms since we were watching our travel budget for the year. The rooms were newly renovated, clean, comfy, great shower, great bed, good wifi signal (free), quiet etc - needless to say we slept well. The rates also met our budget (about $86/night including full breakfast - lots of choices, eggs, rolls, fruits, yogurt, cake, ham, cheese, etc and excellent coffee). The hotel staff were very helpful and professional - they helped us booked taxi to the Salt Mine, tour to Auschwitz, gave helpful recommendations etc. The hotel location was also perfect since it was near to the key sights to visit in Krakow - less than 5 minutes walk to the Old Town Square, about 5 minutes walk to the Wawel Castle, 10 to 15 minute walk to the Jewish Quarter, and about half hour walk to Schindler's Factory (we walked one time and took a taxi with my wife's parents the second time around). There is a tram stop outside the hotel if you don't want to take a taxi. The taxi fares to and from the Best Western were reasonable - $5-6 to places that were too far to walk, $20 from the airport, etc. There were many restaurants nearby and a grocery store next door. So, if you are planning to visit Krakow, don't look any where else. Book your stay at the Best Western Old Krakow online and look for the AAA rate.

    5
    « Lovely hotel in great location »

    Ive just returned from here today after spending 5 nights, we stayed in one of the jazz rooms a double room, room no 223 and what can i say it was fab, i find it hard to settle in strange hotels/rooms but i slept like a baby in these rooms, bed comfy, and very very quiet!room wasnt enormous but big enough for two of us and all our stuff(as a typical woman i had everything but kitchen sink with me lol) bathroom was very modern with shower and hairdryer, we had tv on for background noise but no english channels but got music channel and it all british acts on it but again we were only in room wee while in morning and then maybe 5-10 mins for freshen up so didnt bother much with tv, wifi worked good in room but i only got facebook at all times, i got google/safari seach once or twice in morning and then nothing and couldnt get emails at all but wasnt bothered as am on holiday not there to sit on phone but if you really need internet loads of places do wifi just ask for code. The location of hotel is fantastic 2 mins from square 5 mins from castle and about 15 mins walk from jewish quarter, and about 30 mins to the ghetto/schlinders factory but again depends which way you go some roads will take you longer stick to main roads, breakfast in hotel suited us fine i love sunny side egss and got them every morning with my toast and coffee plenty to eat and choose from it inpossible to write about everything as theres so much to see and do but if you want more info just ask ??????

    5
    « Excellent centrally located hotel »

    A very beautiful hotel Should be rated 4 star and not 3! We had one of the Jazz rooms which was very spacious. Staff was very helpful and courteous.On our departure since it was at 5 in the morning, we were offered a packed breakfast with 3 sandwiches, fruit juice, yoghurt and a banana. The breakfast consisted of a wide range of foods including cereals, fruits, sweets, english breakfast and ample coffee and tea. This hotel is one of the best of the Best Western Group. A pity our stay was only 3 days. We will surely come back!

    2
    « poor service »

    don't book a double room if there are two of you ! the rooms are very small ,we should have realise when the door to the room opened into the corridor,the side of the bed is against the wall,so don't get up in the night . no drawer spaces for clothes a small wardrobe ,if you want to get changed make sure one of you is in the shower or you will have to stand in the corner ,then its all move round .if you want to move to another room in the hotel its is surprise,surprise, its full.

    5
    « 3 day visit with David Urquarht Sky Travel »

    We flew from Leeds/Bradford airport on Saturday at 7.20am and arrived in Krakow at 9.35am our time. Transfer to Best Western hotel by private taxi which took about 20 minutes. Hotel situated about 5 minutes walking distance to the old town. We were lucky with the weather glorious sunshine, we did not need our warm clothing. We had a marvellous stay at Best Western, friendly staff, clean and comfortable room, continental breakfast. We organised a trip to Autschwitz, which was an eye opener to say the least. A must visit. Also a trip to the Salt mines, need to be fit steps all the way down. A small cage lift back to the top. Another must visit recommended. Our stay in Krakow was very enjoyable. Recommended any time.

    5
    « Everything you could want. »

    Very conventionally situated with spotless rooms and friendly helpful staff. It's within easy walking distance of Wawel Castle, the Old Town, and the ' hop on hop off' bus. There is an on site restaurant and very close to many other fabulous eating opportunities. The rooms all have free, reasonably speedy WiFi. The staff were more than happy to book excursions which included a hotel pick-up. The stay included breakfast with hot and cold buffet, providing everything one could ask for. Highly recommended!

    4
    « Perfect location, nice hotel »

    Stayed here for 3 nights in mid April in the Jazz type room. Large modern room that was clean & well kept but disappointed that there was no safe in the room although there is a communal safe in reception that you can use. Also no bath in bathroom but the shower was powerful and effective & the 2 single beds were small but comfortable. The breakfast offered a good variety including fresh fruit and the normal hotel range of cereals, toast and boiled/scrambled eggs. Bar of an evening was well stocked and reasonably priced but not much room to sit and enjoy the drinks. Staff were all very helpful & happy to answer all questions we had. Location is perfect being a 5 minute walk to the main square but quiet of a night. Would recommend as a good place to base yourself for a stay in Krakov at a reasonable price.

    4
    « Excellent value »

    I visited the Best Western, Kraków with a friend for 4 nights. Upon arrival we were greeted by reception who cheerfully informed us that they had upgraded us to to the one the premium jazz rooms free of charge. The room was spacious, clean and acted as an excellent base for our stay. Breakfasts were as you would expect, with a good selection of cooked eggs and continental fare along with a coffee machine offering a good selection. The reception team spoke excellent English and were only too happy to help with any queries we had, such as making our way to the Wilieczka salt mines. The only minor negative was that the wifi was extremely slow and intermittent, however this only affected my phone as my friends connection improved after the first day or so. The hotel is a stones throw away from the old town and the Wisla river. Overall I couldn't recommend the hotel highly enough, with the location being superb and unbeatable in terms of value for money.

    4
    « Carl murphy »

    Good hotel at a realistic price. Clean and spacious rooms and friendly, helpful staff make your stay enjoyable. Try the all day restaurant which doubles as the breakfast room. The food drink and service is to be commended. Kraków itself is a slow moving city with as fabulous Jewish quarter and plenty of attractions. A good all round experience. I will go again and make use of the Best Western !

    5
    « Fantastic hotel »

    Stayed in this hotel for 3 night with our friends. We were in one of the Jazz rooms which was lovely however are friends decided not to upgrade to this type of room and their room was nice also. Very clean. Friendly staff. Breakfast was nice and it is in a fantastic location. Would definitely recommend this hotel and when we return to Kraków would definitely book it again!!

  • 5
    « Great hotel »

    Enjoyable stay at this hotel. VERY central. Breakfast was good and kept us going for most of the day. Staff were friendly. Bar not brilliant but then you are so close to the main square so it doesn't really matter. Very comfortable room.

    4
    « Nice Breakfast in a good Location »

    The only issue I had was the free water bottles contained tepid water. Close to the historic centre and the castle but miles from the Schindler factory. Best excursion was to the Gestapo Headquarters outside the old town in the North. Interesting to see the horror of WW2 only for the people to believe in an easier life only for Stalin to enter. The free walking tours were also fun, would have done more.

    5
    « Great hotel »

    The 3 star is a little low for me. Especially if you book an upgraded jazz room. They are on the small side but very new and quirky. Hotel location is perfect for everywhere and the staff are excellent. Nothing is a problem and they are very helpful with any need. Breakfast is good and sets you up for the day. I have been to krakow many times and this is the first time I have stayed her but will stay again for sure.

    1
    « Unbelievable Bad Service »

    Booked into this hotel last night for 4 nights. We were allocated a room in the Jazz area of hotel. We got what we paid for but nothing to write home about but good location for Market Square Had breakfast this morning which was adequate but basic. Been out all day visiting Auschwitz and arrived back at hotel feeling a bit drained and looking forward to a drink and snack in the bar. However was shocked to find that they had closed the bar and restaurant to accommodate a private function. Reception would not even allow us to buy a drink and sit in reception area. With all the choice in Kraków I think that the decision to close bar was a bad management decision We are here till Monday. I wish it was Monday George Thomson

    5
    « Nice hotel very close to centre of old town »

    The Best Western hotel is situated very close to Main Market square only about 5 mins walk. The room was very clean, thought slightly small but still very good for the two of us. Wifi is free and speed is Ok. Breakfast is very good although I missed the bacon. There is a food store a few steps away from the hotel and the tram station is right across the road. Staff is very good and helpful. We were given a packed breakfast at 3.00am before we left the hotel for the airport. I would definitly stay in this hotel if I ever visit Krakow again. Very good value for money.

    3
    « A nice basics hotel. »

    I've just returned from this hotel, and found it to be a great place to get some shut eye, between going on trips, and socialising with friends . It is located near a tram line, and in easy walking distance of the old town square. I agree with others that the bathroom seem small and that the shower may be the downfall to larger guests. The beds and towels were changed often, and bottled water was supplied (2x500ml) daily. The breakfast food wasn't to my liking but the coffee and fruit juice was good. Well worth booking if all you want is a place to put your head at night.

    3
    « Poor breakfasts, tired rooms »

    For my second visit I had an room away from the Jazz Room and I found my room tired, dull and very hot as the air conditioning did not work. The bathroom was very small and larger people may find it too cramped. The breakfast is very limited and I found that the milk in my tea had curdled indicating that it was off. The carpets in my room needed cleaning. This is a budget hotel and for the price you may consider it good value. However, I shall not stay here again and will try the Andels which is nearby.

    4
    « Nice location »

    Hotel was lovely. However we stayed in the neway furnished Jazz rooms. Was lovely and clean both bedroom and bathroom. But the room itself was OK. However we were never in the hotel so was fine for what we wanted it for. Great location and the breakfast was good. Would stay again.

    3
    « 5 day break »

    Stayed 5 nights nice hotel and staff rooms quite small , breakfast quite basic didn't have much on . Very close to centre not a lot to do unless you like to go visiting castles or salt mines etc . Didn't like the food or beer .

    4
    « Great location! »

    Enjoyed our stay! Perfect location; didn't need to use the public transportation to get around. The breakfast was plentiful and tasty. The superior room was good-sized and comfortable. Good value for money!

  • 5
    « Great location and value »

    Really good location, 5 mins max from old town square, 15 mins from Old Jewish Quarter. Great rooms, warm, clean and quiet. Staff helpful, very good breakfast unless there is a school party in just before you eat, scorched earth policy! Wifi is ok in most of hotel. One minor issue is TV, lack of English speaking channel other than CNN ( call that TV) and France 24. After a long day sight seeing a bit of TV would be nice. Very happy to recomend

    4
    « city break »

    thought the hotel was in good location staff were fine the only strange thing was the lift situation we were placed on second floor and there was no lift to that floor only first third and fouth .the bar area was a bit basic and lacked any atmosphere the breakfast was the usual affair was ok but not outstanding .

    4
    « Long weekend »

    Don't normally do these reviews but I felt in this case I must say something. Admittedly the décor was your standard European brown which tends to make places look a bit drab, but the hotel was well maintained, spotlessly clean and above all the staff were absolutely excellent I thought it was also ideally located and certainly value for money.

    2
    « Won't be returninn »

    Booked this hotel for a ladies 40th birthday for 9 of us and I certainly won't be going back. Rooms were clean but basic. Radiator never worked and the tv had no English channels. Bar staff were far from welcoming so we had 1 drink and never returned there. Breakfast was a challenge in itself, constantly waiting for warm food- "eggs will take 5 mins" so once you get the eggs, the beans need refilling along with the sausages...etc etc...Very frustrating indeed waiting for a decent breakfast. Previously stayed in the Andels Hotel and I will be returning but to the Andels and not this one. Far From a welcoming place To stay in my opinion.

    3
    « I'd stay elsewhere next time. »

    So, we stayed here for two nights, the room was very basic, all we heard all night was the lift rattling the ceiling, we had a double bed with two single covers. staff were polite and their English was good.

    2
    « Sub-standard »

    Where to start? Honestly, I would not ever stay here again. My issues were as follows; 1, The booking stated King room, we got a double bed with one pillow each and two single duvets. 2, The room was tiny, very little room to manoeuvre, everything seemed to be on top of something else. 3, Every time the lift was used, day or night, there was a horrendous rattling sound in our room,it woke me up several times each night we stayed. 4, The hotel markets itself as being for international tourists, yet the tv just had local channels. 5, As a whole, the hotel was very noisy, you can clearly hear other guests' in their rooms. If you do decide to stay here and are allocated room 201, ask to change, you will regret it if you don't!

    4
    « Scalding hot water »

    Still at hotel and reported twice to reception that water scalding hot , I burnt my arm trying to move control in the shower . Been told sorry it's a problem with the boiler. No first aid offered? Nobody came to check the room. No more notification. The hotel is great location but disappointed with this issue

    3
    « Disappointing »

    I stayed at this hotel many years ago when it was called the Monopol, I remember it being a classical central European hotel.....how disappointed I was on my return. We booked a "quiet" room.....only to be given a room on the first floor overlooking the main street (Ulica Gertudy). The windows did not even have curtains or blinds.....a street lamp directly outside!! We were moved, upon request, to the room next door......The traffic noise kept me awake for most of the night. Following day I asked to be moved and we were given a quieter room on floor 3. Breakfast was very poor, for 3 mornings out of the 5 that we stayed there was very little hot food and when I mentioned this to one of the staff she shrugged her shoulders and walked off!! Very little bread on occasions and what appeared to be tinned fruit cocktail with slices of melon. Very disappointing, not of the usual Best Western standard. On the morning of check out I asked if we could have the room until 2.30/3.00pm as our flight wasn't until 7.00pm....to be told " No, we don't allow".....sitting in reception at 3.00pm....we saw other guests checking out!!! If you wish to apply rules please be consistent and apply them to everyone. Sunday morning was dreadful with shouting and screaming on the landings at 2.30-3.00 am.... Not planning to stay again.

    3
    « Great Location »

    We stayed in the newer superior rooms to the rear of the hotel. The room was large and modern with 4 huge windows. The Air con worked well and the bathroom was spacious and modern. The whole experience was marred by Pawel the barman who had a face like thunder when we entered the small bar area at around 21:30. We believe he would have rather have been quiet, anyhow we got an Irish coffee and drank it and waited, and waited, and waited while he did everything from sorting room service orders out to removing the table cloths from the tables, anything to avoid serving us both another drink. We realised he was not going to serve another drink, so we tried to get his attention to pay and leave, but he kept avoiding us both, so we left without paying and low and behold he comes running to tell us that we had forgotten to pay! funny we now had his attention. The hotel is nice, but not for people who like a few drinks before and early night.

    2
    « Polski Slop :( »

    So I've just spent the weekend at this hotel and honestly, I wouldn't stay there again. The rooms are freezing, even with the radiator on full heat. In my opinion the heating was controlled centrally, probably to minimise cost. I had a double bed with a single quilt. The TV didn't work but as it happens they only cater for Polish viewers anyway. The complimentary tea and coffee was vile. Room service is a joke. I had to actually go down and order from reception, actually having to point to what I wanted. I know the staff are Polish but if you're catering for international guests the language barrier needs major improvements. Again with breakfast, there was only Polish food to choose from; don't expect a fry up or even croissants. The hotel was split into two; old and new. The old part seems to be where all the problems were. I had a friend on the trip who was put in the new part (Jazz Suite). These rooms seemed so much better. So if you decide to stay is see about staying in the new part.

  • 4
    « Good Hotel Great location »

    Stayed here with friends for 3 nights, it is a very good city centre hotel only 5 minutes from Old Town and Square. We where upgraded to Jazz rooms which i would recommend very modern with changeable mood lighting as well. Staff where very friendly as most people are in Poland and Breakfast was very good plenty of choice.

    4
    « Comfortable and good location »

    My partner and I stayed here for one night, and even though the building is a little bit old school it was a very comfortable stay :-) The breakfast was amazing, and the receptionists were friendly, welcoming, and very keen on helping if we had any questions. However, when we asked about booking a tour to Auschwitz the following day they informed us that the tour was fully booked, but that they could arrange a taxi for us which would cost us 300 PLN (return) - and we had to pay our own tickets for the guided tour in Auschwitz of course (40 PLN per person). I thought the receptionist was trying a bit too hard to sell this deal without even informing us that there is actually a bus to Auschwitz that leaves every half an hour (or so) from the main train station, which costs 28 PLN one way for two people. Also, the flat screen TV in our room did not work. I could not even locate the cable that is supposed to connect the TV to the power outlet. This is the only reason I am giving this hotel 4 and not 5 stars. Otherwise, the location is very good as well - super close to the square and the Jewish quarter which is very handy as I believe these two places are the main tourist attractions in Krakow. If I come back to Krakow I will most likely book a room at this hotel again.

    2
    « Average hotel »

    To be honest I can rate this hotel just as average. The rooms are small, the bathroom as well and our window wasn't fitting well when closed, so the cold air was getting inside. The hotel offers free wifi, but I had problems with connection and overall it wasn't working well. The breakfast was good with nice selection of food, so no objection here. When we arrived we had problem with parking (was told it's full despite having reservation) which is really small and were forced to park at public parking. After getting there they found the reservation and we could park, but it doesn't speak well for the reception staff. The only advantage of this hotel is its location close to city square and the rest of historical centre.

    5
    « City break »

    Perfect location near Krakow Old Town. Staff,facilities and breakfast all spot on. Room was quiet as requested and had tea making facilities. Book with confidence if you are looking for a place to stay centrally near Krakow Old Town

    4
    « Great value »

    We decided to stay here for our recent visit to Kraków. It was terrific. The staff were really friendly and helpful with every aspect of our stay. The rooms are clean and the beds very comfortable. I would recommend this place for any traveller to Poland and terrific value

    5
    « Fabulous short break »

    For something different we decided on poland. Such an interesting country. The polish were so friendly and helpful. Best western hotel was beautiful rooms so clean and the restaurant for meals was lovely breakfast also fab. The tram line is just outside the hotel. We used it a lot for the centre of town etc the main square is breath taking. Also at the train station is the biggest shopping mall i have been in and from there u can catch the train to aushwitz which everyone should see. We will definately be back.

    4
    « Perfect Location to explore the Old Town »

    Great hotel with friendly staff who speak English. Happy to offer suggestions on sites, directions and restaurants that are not just cash traps. The hotel is in a great location , close to everything you want to see in the Old Town. Less than 10 minute walk to Market Square.Transit at front door for trips further afield.

    4
    « Nice location, interesting room, spacious »

    We stayed one night in one of the jazz style rooms. The room was very spacious, interestingly decorated with jazz posters etc, and comfortable. Limited parking in quite a small car park you pay for, but we found a space. Its in a good location for a short walk to the old town/main square and vicinity.

    2
    « Very small room »

    The hotel has a standard Best Western furnishing in the rooms and normal service at the reception. The breakfast was quite over the average, including the room and the service. The location is very good, 30 meters from the walls of the old city. But the room I had as business guest was incredibly small, I was not able to move inside it without kicking the furnitures around. Sorry, maybe I was unlucky.

    4
    « First visit to Kraków »

    We stayed here this weekend, we had a nice room although we had booked a large double bed and we had to sleep in two singles. We enjoyed our stay at BW, Nice central hotel, we were a bit disappointed with the breakfast really. Yesterday morning we went down just after 9 to find no yoghurts, no boiled or fried eggs, no ham. I asked for some ham and the waitress said to wait a moment. Well I never saw her again for a while and was still waiting for the ham. I eventually had a word with reception who said some was on the way from kitchen. I think I had to wait a full 15 minutes for the ham to arrive, no boiled eggs and my hubby gave up the idea of fried eggs. So some improvement is needed in the way the restaurant is run. People should be able to pop down at any time and find the majority of selection available at any time. I would however probably still return to this hotel because it is so central, reasonably priced and the rooms are nice.

  • 4
    « Great location »

    Arrived early to the hotel at around 1145. Allowed us to check in early. Very helpful staff. Stayed in the Jazz suites, smaller but much nicer to the usual rooms would definitely recommend. Breakfast was ok, choice of both continental and cooked with cereal yoghurt and fruit. Location just off the square, and very accessible. About 25 mins from the airport. Paid 89 zlotys from airport to hotel, and then 80 zlotys back to airport as arranged by them. Booked to go to Auschwitz through hotel, 145 zlotys each leaving at 9am and returning by 4pm, with travel rime being around 70 mins each way. Was really good as had guided tour visiting both Auschwitz 1 and Auschwitz-Birkenau about a mile away, however, you can go in for free without the guide and pay less to get there if you wish. Note just to have some change to use the toilets and not many places to get food.

    4
    « Perfectly Good Central Hotel »

    Excellent value for money with comfortable rooms, lovely breakfast, a cosy bar and to top it all off it is spotlessly clean. Reception staff are very helpful and the rooms in the newly refurbished 'Jazz' wing are very funky indeed. Will definitely return when visiting beautiful Kraków again. Would happily recommend.

    4
    « Great location »

    Good hotel for business. It has great location near the main square. It offers very good breakfast. Rooms are quiet, clean and comfortable. Staff is helpful and friendly. Overall a very good option for business travels.

    4
    « Excellent location »

    Visited Krakow for 4 nights and our stay could not have been better. Quiet room ( a little dated maybe) but very clean and you only sleep there. Breakfast plentiful and a great variety of both hot and cold food. Staff very helpful. would definitely stay there again as situated in a central position within walking distance of main square and value for money

    5
    « 40th birthday bash »

    I visited Kraków for my 40th birthday with 25 friends, it was our first visit to Kraków and we stayed in best western hotel, the hotel was in good location, very clean, the food was excellent and the staff were very helpful, the price of our 5 night stay was very good aswel. I would recommend this hotel to anybody visiting Kraków, I will definitely be going back and will stay at the best western.

    5
    « Perfect Location »

    Just spent my second weekend at the BW Krakow Old Town, between assignments in the UK and Mielec. The BW is a reasonably priced hotel in the center of so much of everything that makes Krakow one of my most favorite cities in Europe: You don't have to be Catholic to love Krakow, but it doesn't hurt! Walk out of the hotel onto Gertrudy Street and you are five minutes from the Dominican Church, within sight of the Franciscan Church, and ten minutes from St. Mary's Cathedral on Market Square - all dating from the 14th century. Also on the square is the diminutive Church of St. Wojciech, which predates the square at nearly 1000 years old. On the way you will pass the Archbishop's Palace where St. John Paul II lived as Archbishop with a fantastic diorama of his life displayed in the interior courtyard. Restaurants galore around the square and shops of locally made crafts in the market itself. The hotel is also just 10 minutes from Wawel Castle and Cathedral of Saints Stanislaus (he's buried under the altar) and Wenceslaus. You're also just a 30 minute walk ($5 cabfare) from Oskar Schindler's Factory: Restored for the movie, it holds a museum of the German and Russian occupations of Krakow. The hotel itself is in a grand historic building with a streetcar stop right outside the entrance (the new cars are much quieter than the heavy ones from five years ago), and has an additional wing on the rear called Jazz. Rooms are typically European in size but feature reliable highspeed internet (free), flatscreen TV, and coffee/tea service. Most importantly, it is quiet and comfortable for a good night's rest. The included breakfast caters to Asian as well as European and American tastes, and the restaurant is also open for dinner (or late lunch). Staff is warm and welcoming, knowledgeable and accommodating. I'm looking forward to returning next year with my wife for an extended holiday in Krakow and the rest of Poland.

    4
    « Great Location »

    Stayed at this hotel for three nights this past week while visiting Krakow on holiday. Hotel location is idea. It's just moments away from the Bus/Train Station (Krakow Glowny) and a 5 minute walk from the main square & area of town. We really enjoyed this as it allowed us to be able to walk everywhere yet also retreat and be a little out of the middle of things. Room was clean and exactly what was promised. Hotel was having a bit of issues with Wifi during our stay but only with wifi reaching all the rooms (it was always accessible in lobby, bar/restaurant area). Hotel personnel was great at recommending restaurants nearby. They even allowed us to store our luggage for nearly an extra day as we weren't leaving Krakow until 11 pm the night after we checked out of our room. Price of accommodation is great (especially with breakfast included...which has plenty of options). Would recommend to others and stay here again.

    5
    « Brilliant hotel for a very reasonable price »

    Our time in Krakow was very special and this hotel was the icing on the cake, Nice clean room, Helpful staff and brilliant situated literally a 5 minutes walk from the main centre of Krakow old town. Would highly recommend for a brilliant stay.

    4
    « Christmas Break »

    Stayed in this hotel in December on a three night city break. Such a great location. As we arrived late in the evening, it was great to have such a short trip from the central station to the hotel. If it had been in daylight you can walk to it in about 15 mims. I traveled with my husband and two teenage sons. Mine and my husband's room was in the main hotel building. The room was spacious, with an en-suite with a shower only. it was very clean but decor was dated. The boys were in the "Jazz" section of the hotel, the new annex. They loved it, it was all purple and white leather and strip lighting. The breakfast is very good with a good choice and a lot of healthy options and certain items change from day to day. The location is excellent, we could see the spires of the main square from our bedroom, so only a 5 min walk max. There is a tram stop right outside if you want to travel outside the old town. Staff in the hotel were friendly and will provide you with any information you need. There is a supermarket next door for your convenience, This hotel is in an ideal location for all your needs in Krakow

    4
    « Very nice holiday in Krakow »

    We stayed in this hotel last week during end of year celebrations. The best thing about the Best Western in Krakow Old Town is the location as it is only a few minutes walk from every important landmark in the city. The rooms although not large are adequate and very very clean. The front desk staff go out of their way to help you and they all speak good English. The breakfast choice is very vast however the only snag about this hotel is the arrogance of the breakfast staff. Most of the time either the cereal bowls or breakfast plates finish and no replacement is brought, the staff claiming that it is not their job to clean the dishes. Also breakfast is served between 07:00 and 10:00 but if you happen to wake up a little bit late and decide to go to breakfast after 09:30 you usually end up with a limited choice of food as the items that finish by 09:40 are not replaced. Last week I stayed in this hotel and I overheard a number of guests complaining with the staff about all this. i hope that management looks into this issue and teaches the breakfast staff that the customer is always right.

  • 4
    « Christmas in Krakow. »

    The hotel is very central, within easy walking of all the main sights. You can get a 292/208 bus from the airport to Krakow G?ówny train station, which is the last stop, for 4PLN but the ticket machines will only take up to 20PLN notes, no 50s or above. You can catch a number 3 tram from outside the mall (part of Glówny Station) and get off after 2 stops. The hotel is just around the corner. However, a taxi from Glówny station is only 20PLN to the hotel. The hotel has free tea, coffee and bottled water in the rooms. The Wi-Fi worked great on the 3rd floor but you have to sign in every 3 days. We had no complaints with the quantity or quality of the breakfast. After requesting an iron for our room, it arrived immediately. The rooms weren't really big but if you wish to pay more, there are bigger and better rooms.

    3
    « great location, very clean but breakfast let it down »

    stayed here on the 21st december for 2 nights as i was recommended for its location about 5 minutes walk to the square, 15 to the jewish quarter rooms were spacious and comfy and the staff were great however i judge a hotel on it's breakfast and the lack of choice let it down...what can i say but my belly rules my mind overall i would stay somewhere different next time, not because of the hotel, but as it was my first time in krakow i was getting my bearings and i now know where things are oh and it has free wifi which is always handy

    4
    « Third visit 4 nights »

    Room a bit small this stay but clean and comfortable. Disappointed with breakfast first 2 mornings. We had to ask as did other customers for crockery, food to be topped up, tables not cleared. However when it was the weekend (Saturday and Sunday) plenty of food available as was crockery tables cleared efficiently. Usually would not fault but for the first two days dissatisfied with the service. Would still return as it is in a good central location

    4
    « Second Visit ... »

    Second visit this year - as usual staff helpful and friendly. Room comfortable and breakfast good. Alas let down by being put in room 103 - nothing wrong with the room as such but above the kitchen and from 6am onwards noisy when the staff arrived! Still no safes in the room. If you're a light sleeper ask for something above floor one! Otherwise, recommended once again.

    4
    « Deceptive »

    We booked a room through Booking.com, selecting, what I thought was a junior suite. On arrival, we were allocated one of the Jazz rooms. The guests (us) were a little confused as access is via the first floor, but the room numbers generally go by the floor. We were obviously spied travelling up and down in the lift and were intercepted, within moments, by the very courteous reception staff, who showed us to our room and refused to take a tip! The room was huge, with a striped decor running throughout the hallways and rooms. The LED lighting also added another dimension to the ambience. The bathrrom was more than adequate and, as usual, the room was stifling hot, but, thankfully, the four large windows open fully, or have a turn and tilt feature which allowed plenty of cool air into the room. Breakfast was the usual eastern european fayre, but, there were always fried, scrambled and boiled eggs. Creamy porridge was in plentiful supply along with a huge range of cereals, yoghurts, local dishes, cheeses, cooked meats, vegetables, fruit juices, breads, tea, coffee, etc, etc. Be warned - this hotel is in an ideal spot to get into the city centre, quite literally in a couple of minutes, so it is very busy and the staff do seem to struggle a little, when the hordes descend to be fed. That said, we had no problem finding a table, but did, occasionally, have to wait for plates. The Polish appear to be quite stern, but we found that anyone we spoke to was, firstly, fluent in English and genuinely friendly, courteous and helpful.

    5
    « Best Western Hotel »

    This is a lovely hotel. We found the staff very friendly, the hotel was very clean and the breakfasts were good. This hotel is close to the main square and all amenities. It is on the main road but we did not find it was noisy. Would definitely recommend. We are actually staying here again on the 30 December 2015.

    4
    « Winter break »

    My husband and I traveled to Kraków on the 26 to 29th November 2015, we stayed at the best western Kraków old town, it was quite a good hotel, not modern but clean, the room had twin beds and we had asked for double, they were up in a flash to push them together and make up as a double, the on suite was clean and nice shower, no complaints. The hotel is near to the main square which was preparing for the Christmas market, which was on from the Saturday (it was Thursday when we got there), lots of wooden huts and stalls selling a whole range of things, food, ornaments, slippers, wonderful...., around the square was a huge range of bars and restaurants, the food was fabulous we had polish, American and Italian, and really good value, wine was the dearest, but beer and vodka as well as mulled wine very cheep, going again next year all being well!

    4
    « Perfect city break »

    We stayed here for four nights at the end of November and it was perfect for what we needed. Rooms were small but clean and tidy. Good shower and beds were comfortable. It's a 5 minute walk to lovely bars and restaurants and 10 minutes to the castle. We would stay again for a similar visit.

    5
    « so cheap you'll have to go twice »

    hotel only 400 yard's from main square, hotel fantastic for price, i stayed on the 4th floor, just views of streets really , my cousin's stayed on the 1st floor, JAZZ rooms which were fantastic changing light colour's and all that, highly recommend staying here all staff fantastic, book up you won't be disappointed, had a great stay and will be back with the wife next year,

    4
    « Christmas Market Visit »

    We found this hotel very adequate; the room was good but not very large, the bar was welcoming although not very big, the food was good in the Polish Style - do not expect a Hilton type breakfast. The big plus for this hotel is the location - only five minutes walk from the Main Square with its restaurants and Cathedral and, in our case, the very good Christmas Market.

  • 4
    « Great City Break! »

    Just back from a 4 night stay starting November 30th 2015 . There were 6 of us in 3 rooms . From the moment we arrived very late on the first night , we found the staff to be really helpful and they provided excellent service at all times - We asked for extra pillows and this was given prompt attention . We booked a salt mine excursion for 4 through Reception which was excellent - 800 or more steps down though , lift up! Well worth the cost ! Two of us would recommend the Auswitz trip again booked at Reception. We also booked a taxi at Reception to the airport which was reasonable and on time . Easy checkout and a room to leave luggage afterwards. Excellent breakfast included in the price - one of the best for variety and quality that we've had ! All in all a very reasonably priced stay with only one minor fault - the double bed was next to the wall so difficult to get into . However I would certainly go back to this hotel ! I would recommend a visit to salt mines , the city tour is also good value when discounted , Schindler's factory is worth a visit and the market with delicious street food - loved the sausage and roast potatoes with Gluhwein !! Also the castle and the cathedral including the bell tower.There so much to see ! There are lots of good restaurants in the Old Town where you will be amazed by the quality of food and service for half the price and less than uk ! Draught local beer is good and very cheap . We were paying £20 to £25 a head for 3 courses incl drink - would have been more like £50 here ! Kraków is a lovely place with very welcoming people . The Hotel is a great base for a visit .

    2
    « Don't leave any PLN in room room 111 ,use safety boxes,makes sence »

    Have stayed many times at this hotel,location and breakfast were good.The room was small with a double bed in ,which you have to climb over to get in ,not really acceptable when you have both knees replaced,but we didn't complain.But what really upset me,was when 1500 PLN went missing from my plastic bag ,which was in my top coat breast pocket .I haven' t any concrete proof ,but the 15 notes were in the top pocket ,when we went to bed..The amount was for our stay ,which I offered to pay at the front desk when we arrived,but he refused so I kept it separated from the rest of the holiday cash.Had to do all the running around with out any prompting from the staff,who didn't believe me,and didn't care .CCTV revealed that no one entered room 111 at the breakfast time,so they told me..Obviously putting on the door do not disturb sign didn't help,when we vacated the room.My wife's coat had her studded pockets open,which she never opens due to it being a new coat and using the open pockets would distort the shape of the coat. Can't prove that. .The bag was left empty in my coat ,and nothing else was taken from the room.so no connection or proof to anybody.Police refused to take finger prints of plastic bag, and with no CCTV proof its seems all lies by me which sums up the perfect robbery as the police said. The fact was I had to pay the last 300PLN on my credit card ,because I had to pay twice for this little break,I had to make an appointment to see the manageress,thought it should been the other way round.Got the feeling nobody on the front desk wanted to help, which doesn't look good if they had said it is possible that an employee might had taken it,and we are looking into it. Now it is a police matter,but I will never know the outcome as I am not a Polish resident.

    4
    « Book but confirm before you leave »

    stayed at the hotel on 30th Nov to 4th Dec 2015 and booked 4 rooms for a group of friends. I booked and paid via the Best western website in May 2015 and no problems, until we arrived at were told that I had not made a booking and had in fact booked for two months the following year. This was quickly identified as a mistake however the hotel was full and my booking was overlooked. We were transferred to a sister hotel,(not as good) a little further out of town and returned the following day. taxis paid for in both directions by the hotel. This was my third stay at the hotel and it is really nice and centrally located, perfect for our needs and I the hotel placed a bottle of wine in each room which was a nice touch. The issue seems to be the link between Best Western and The hotel booking system, as when I was there another group had the same problem immediately in front of us and I was told by another guest that it happened the day before. This review should not detract from the hotel but the booking system so do call before you leave. I was very stressed by the booking issue and was made to feel it was my fault and took me several hours to calm down

    4
    « CLOSE TO OLD TOWN »

    Myself and my husband had 4 nights at the Best Western, krakow Old Town from 30 November. The hotel is typical of a 3 star hotel. Our double room overlooked the main road but we weren't kept awake by noise from traffic. The room was clean and the bed was very comfortable. The only downside was lack of drawer and wardrobe space. The bathroom was quite small but it was very clean and the shower was very efficient. Breakfast was more than adequate with a choice of continental or cooked breakfast as well as fruit. The hotel is just a short walk for the old town and the main square where there are lots of bars and restaurants. The Christmas markets, street food and Christmas decorations put us in a festive mood. I would recommend a tour of the old town which includes the Jewish Quarter and Schindlers Factory. This was a truly wonderful city and well worth a visit.

    4
    « Really excellent overall...a couple of little nagging things wrong... »

    Super large room, very comfortable and clean and great housekeeping. Breakfast was excellent BUT...the apples seemed a little mealy and the room itself was a little shabby, with fixtures askew, nothing terrible, but a little more attention to detail and it would be a knockout. The front desk staff were always good with questions. Easy walk to the center. Trams in all directions right outside. I would use this hotel again without any reserve!

    4
    « overall a good place to stay »

    My husband and myself stayed for 3 days, we were given a disabled room as my husband uses a wheelchair, the room was big enough and had a shower suitable for a disabled user with a stool, good shower with plenty of hot water. The beds were comfortable though as another reviewer said it can be noisy at the front of the hotel with the trams running up and down but we got used to it and it didn't spoil our sleep. Check in and check out was easy and the staff were very helpful with booking taxi's and trips. Breakfast was included and although it was a continental breakfast we got full and plenty to eat. The hotel is a few minutes walk to the main square where its all happening with plenty of bars and restaurants. All in all in I would recommend this hotel.

    4
    « Decent Choice »

    This is a 3 star hotel so it does what it says on the tin.You aren't going to get 4 star or 5 star facilities ,you'll get 3 star and if that's what you expect and what you've paid for you won't be disappointed. It's about 10 mins stroll to the market square in the Old Town so it''s well positioned.It's modern and we stayed in the Jazz section which is the most updated part.Check-in and check-out were easy and quick. Our room was a reasonable size and was clean.The shower room was compact but adequate and again was clean.Toiletries and towels were fine. The beds all appear to be twin with no doubles we ever saw . There was a tv with a couple of English language news channels. The only things about the room that I didn't like was the lack of drawers for clothes(and there are actually none at all) and the fact that the modern low energy lighting meant the room was sometimes too dark to read properly and shaving in the bathroom could be a challenge because there was a rather gloomy lighting that created shadows on my face.Minor irritations though overall. Breakfast was buffet style and very good.Lots of choice,hot, cold,fruit,cereals,pastries and unlimited coffee,tea,juices etc.Great start to the day. Reception staff were very helpful and friendly.I'd stay again

    5
    « Vacation »

    A very cheap hotel, but also nice. Good cleaning, nice and large room. Breakfast much better than expected. 5 minutes to the center. The only minus, noisy for room on the front side, on the backside, no problem. A good choice for a minimum of money

    5
    « great hotel »

    We stayed here in October 2015, we had 3 nights in hotel. First impression on entering was very good, friendly staff, clean hotel. quick check in then onto the rooms, we requested a double bed per couple but the rooms only had twin beds that we had to push together, not too much of a problem tho. Room was a good size, lovely large bathroom and very clean, lovely soft towels,and very comfy beds. We were very near the town centre so great location. Breakfast was eat as much as you like, continental and cooked breakfast, cereals, fruit, yoghurt, fresh meats and cheese and unlimited tea, coffee and juices. Very close to some lovely restuarants and shopping area. Had a very pleasant stay here and already looking into coming back..

    4
    « It's not a luxury hotel but the balance between the quality offered and the price is definitely right. »

    I had a premium double room in the Jazz part, so the new part of the hotel. Booked a king-size bed but received two single. Room is standard but nice. Water, coffee and tea are available and for free. Beds are new, pillows big and soft, cosy lights, heating ok, bathroom very basic, wardrobes too small. Restaurant is typical Polish, prices are cheap. Breakfast is included and served as buffet, enough choices.

  • 5
    « Lovely hotel »

    Just coming to the end of a three night stay . What can I say the hotel is five minute walk to everything square bars shops. The staff are very helpful we fogot our adapters and the reception staff lent us two no problem. The rooms are compact but clean nice hot shower and comfy beds what more do you need. The breakfast has a good selection of hot and cold buffet food and toast and fruit . I would recommend this hotel to everyone and a good cheap supermarket two doors away . A little gem in a beautiful city .

    5
    « Hotel was great value for money!! »

    Hotel was excellent. When we first arrived the man on reception helped us with booking the salt mines and auschwitz tour. We then got our luggage carried up to our room for us. The room was a fantastic size, the only downfall was we had 2 single beds instead of a double but was no big deal! I would definitely recommend paying the extra for the superior room in the JAZZ area of the hotel as was very nice and classy. The breakfast was really good also, was just continental but very nice! Every member of staff we spoke to were really nice and helpful! This hotel is also in a great area, only a 2 minute walk from the square!

    4
    « Best western Kraków - long weekend visit »

    Plus points: Nice clean hotel, quiet, excellent location which was a stones throw from the old town. It was good value for money with helpful staff. Minus points: not really any big minuses but the food in the restaurant was just ok but not brilliant, room was a touch on the small side Overall though a great hotel that I would recommend and would also go back to.

    4
    « Good Location »

    Hotel is in a good location for most of the things to see . Room comfortable but not one of the biggest we have stayed in but we were out all day. Restaurant very busy at breakfast time (a bit small for the number of guests) give it a try.

    5
    « Great base for a city break »

    Stayed for 5 nights over half term with 2 kids (12 & 14). Rooms clean, staff friendly and helpful and hotel is close to a lot of the main attractions in the city. Would stay here again and hopefully will do as I'd love to visit the city again. Tours and taxis can be booked at the desk - which is open 24 hours. Staff were very helpful with this for us - booked the salt mine and return taxi which both arrived in good time. It's on a main road, but across from a treelined route to the main square - which is a 5 minute walk away. The Jewish district is around a 10-15 walk away as is the large shopping mall. The restaurant/bar is basic, but sufficient for needs. Bar drinks very reasonably priced- roughly the cost of a low priced UK pub (£2-3 a pint of beer).

    5
    « Informality in a Great Location »

    Spent 5 nights here in October. Easy to find. Reception friendly and helpful. Bags taken to room. Asked for a quiet room and received it. Modern room in the Jazz wing at the rear away from road. Clue to decor and lighting in room is given in the name 'jazz'. Room had adequate space, tea and coffee, but lacked hooks and drawer space. Open fronted wardrobe.No safe in room. Very quiet in room Hotel had a comfortable feeling, and it was warm. It also had an easygoing feel.Small bar partitioned off from larger restaurant area, which had a feeling of faded grandeur. Service, food and beer were great. Breakfast was taken in this area. This was buffet style and the choice was adequate. Location was fantastic. Just across the road from the old town. Small supermarket right next door was open till late. Several tram stops only metres away, taking you where you want to go. We had a 24 hour ticket for 15Zt. Lots of places to buy day tours to Auscwich, salt mine etc. Hotel will also arrange. Also lots of places to eat, very good and quite cheap. Would stay here again, and would recommend.

    5
    « Lovely Hotel, Close To Old Town »

    This was the second time we have stayed here. We stayed here for 5 nights. We had requested the same room as our previous visit. (To the rear) The hotel were happy to grant our request. We checked in early + our room was ready for us. The staff were all friendly and helpful The room and bathroom were clean, Tea and coffee making facilities were provided - as was bottled water. The tram noise was a lot less this year (Looks like they have done some work on the tracks outside) Breakfast was standard continental style. There was plenty of it too. The coffee machine was excellent. In the main, everything was quiet at night, except our last night when some guests came in and were very loud. Although this was only for a few minutes.

    4
    « Ideal location for the old town of Krakow. »

    Spent 3 nights at this hotel with our son. The hotel is well located, clean and comfortable and overlooks a park area. It is only a few minutes walk to the old town, main market square etc. The trams, taxis are all in walking distance also. Breakfasts were good, with a wide selection of food available. One grumble is that for a "hot" breakfast you had such a small plate. Hotel should provide larger plates as it is such a nuisance having lots of small plates on the table. We had a minor problem on arriving as the young man on duty did not know about the Best Western rewards and as a Diamond member we should have had an immediate upgrade and be allowed to check in early. When this was pointed out, we did get an upgrade to room 223 which was very nice. The rooms are not large like you get in the USA, but the bed was clean and comfortable and the hotel was nice and quiet. Would certainly return to it if we return to Krakow.

    4
    « amazing five days »

    This hotel is in a great location, looking onto a park within two minutes walk of the main square. Staff friendly and helpful, hotel spotless. Our room was quite small but had everything that we needed, clean and warm.

    4
    « well situated hotel »

    Just come back from a long weekend break in Krakow.Best Western Hotel in Old Town. Very clean and well kept hotel. Our room 307 was on the front facing main road and tram service, we had no problems with traffic noise which I thought was going to be. Room itself was very clean and kept that way all w/end no problems at all. Breakfast was a little different,Time is between 7am and 10am it seems the later you go down the less choice there is. they do`nt replenish the foodstuff very quickly.There is a decent choice of hot and cold buffet but the later it is the colder the hot stuff gets. As a party of 6 we thought the food is prepared out back but forgot about till someone comes out to check the buffet table, by then things start getting cold. Hotel is well situated for the main square a 10min stroll and you are in the middle of it all. The streets are kept clean and tidy and the square has no litter problems that we saw at all. Never got to see everything so will be returning sometime and will definately be using the same hotel.

  • 5
    « Stayed in this hotel »

    Clean and comfortable . The staff were polite and very helpful . However when. We arrived, the hotel was,overbooked and we had to stay I another sister hotel I. The Jewish quarter for one night . Continental breakfast was plentiful with something for everyone . Room was,serviced everyday .

    5
    « Perfectly central! »

    First of all the location of the hotel is superb, since it is within 10-15 walking distance from the main station, the shopping centre and the old town square, and there is a supermarket next door. Prior to coming here I had seen some reviews which indicated that the bathrooms were small, but we did not find this to be the case. Our room was on the third floor with a nice view over the courtyard and was very comfortable. The wifi worked well, the breakfast was very good, and the reception staff were very helpful and friendly.They arranged trips to the salt mines and Auschwitz, and our taxi back to the airport, without any difficulty. It was a lovely place to come back to after exploring and sight seeing, as it felt like home! We also had an early taste of white Christmas weather as it snowed on our second day there! I'd genuinely love to go back again one day.

    3
    « Well located, reasonably priced, very adequate »

    Our arrival after a long flight was unpleasant. We had made a 7-night reservation two months earlier only to learn, when we arrived at the hotel, that it would not be honored for the first night because of overbooking and that we were to go to another BW hotel located in the former Jewish part of town. I refused because to us location is essential as we needed to be at or very near Old Town and the proposed location would have required us to use public transportation to get to Old Town. After a not always pleasant exchange and after my informing the front desk clerk that his boss would not be pleased with my Trip Advisor hotel review, he relented and send us to an hotel located near Old Town. It turned out to be a good hotel but still, taxi to the new hotel, place luggage in custody because it was too early to check-in; the following morning same story: taxi back to BW, luggage in custody for the same reason. Time wasted. The hotel location is quite good: 10 minute easy walk to the main square, and to go the castle another 10 minute walk in the opposite direction. We had a large room, with plenty of storage space, hangers and shelves. Very adequate bathroom. Front desk was helpful with info on local transportation. Very good and abundant breakfast, with something for every taste. Caveat: on Saturday night we could not sleep before 4 am because of loud music and shouts coming from the hotel restaurant, followed by door-slamming by passengers trying to find their way from the restaurant to their rooms. Hotel rates are reasonable for Krakow. In sum, this is a perfectly OK hotel to stay in if you don't mind running the risk of having your first night reservation not honored because of overbooking. Saturday night noise may perhaps be reduced by asking for a room on a higher floor.

    4
    « Krakow tour »

    Well positioned Hotel for sightseeing and shopping. Staff polite and helpful. Our room was positioned on the first floor at the front of the Hotel which is fine if you are a heavy sleeper like me , but if noise bothers you ask for a room at the back of the hotel because trams run throughout the night at the front of the hotel. My room was very clean if you need anything extra in your room just fill in the forms in your room and they will oblige. The bar seating area is a bit on the small side if you are in a group. You need to get up early for breakfast to avoid the rush. Good selection of food at breakfast. Would stay here again.

    4
    « Great location »

    If you want a good quality three star hotel in the perfect location for a short visit to Krakow, the Best Western in the Old Town ticks most of the right boxes. The staff are helpful and efficient, the room in the Jazz annex was great and the breakfast was fine. All of the main attractions such as the main square and Wawel Hill are a short walk away as are the bus and train stations. The only minor bad points are the lack of a fridge or mini bar in the room and there was no safe to keep valuables. I would have no hesitation in staying here again

    4
    « Bit of a surprise »

    From the reviews and photos did not expect as big and modern a hotel. Only drawback to this is the tour groups..as noted in other reviews they can take over the breakfast room making it difficult for other guests, esp since they are on a schedule they all arrive at about same time! Had reserved room in Jazz wing basically for air conditioning..2nd week in September was still HOT! Room was in 100 wing so getting to it was convoluted, elevator around a bend then downstairs, view of parking lot and a little patio area off of restaurant , ask to be away from this area as guests can congregate late and early and noise comes thru closed windows. Shower fine, would prefer tub, and yes no amenities,,just the soap dispensers in shower and by sink. Would prefer mini bar and in room safe to mood lighting! But location was great...close to Old Town and Wawel castle, tram a couple of blocks up the road takes you quickly to Schindler Museum and there are automatic machines to buy tram tickets across from the stop. Info in room says the water is safe to drink once boiled..hence the bottles of water in the room. I asked at desk and was told obviously people of Krakow drink Krakow water, but like any where guests might not be tolerant of local water so water provided and warning. Breakfast fine when not overcrowded....clean, room serviced well, Size of room in Jazz wing fine, bed comfortable. Took taxi from airport but easy walk to train station for departure. Asked desk for restaurant recommendations, directions to Schindler museum, very pleasant. Stayed 3 nites, could have used another!

    5
    « Comfortable, Central hotel »

    From the time of booking I was impressed by the professionalism of the staff in this hotel. Arrangements were made for a taxi to collect us from the airport, all of our requests were dealt with expeditiously and confirmed by email. I stayed in this hotel a number of years ago. It has changed immensely, has been completely upgraded, the interior has been modernised, the bedrooms beautifully decorated and very comfortable. The rooms were maintained to a high level during our stay, I was impressed by the proforma asking us what services we required each day. Tea and coffee facilities available in the bedroom, as are bottles of water. The beds are very comfortable, ensuite is of a high standard, as is the bed linen and towels. Breakfast was very enjoyable (although rather busy) with a wide range of choices from yoghurts, cereals, fresh and dried fruit, boiled eggs and other cooked food, cheese, cold meats and pickles. There was a good choice of bread, rolls, butter, jams and honey and the coffee machine offered an excellent coffee. Staff throughout the hotel were helpful, I should mention the breakfast waiter and the reception staff in particular who went out of their way to be helpful. I would certainly return to this hotel if visiting Kraków.

    5
    « Best location ever »

    Right in the centre of the old town. Walking distance from restaurants, markets, land marks. Near all amenities, sight seeing,buses,trains,spacious rooms. Great buffet breakfast. Super clean. Friendly and helpful staff with bookings etc

    3
    « Location, Location. »

    Perfect location, in walking distance of the old town & other sights. We had a double room 403, quiet, small/compact. You could only get in the bed from one side of the room, so if your partner needed to get out in the night they would have to climb over you. Very good power shower. As we were there over a weekend we expected it to be busy for breakfast on the Sunday but there was no organisation, the restaurant Manager has Sundays off & no-one is in charge. We waited 35 mins along with fellow quests to get a table. We had to keep going back & forwards to the restaurant waiting for guests to leave their table. When we eventually found a table we had to clear it ourselves. There wasn't enough staff, I felt sorry for the few working. The food was not replenished, there was no juice, muesli, eggs, jams or pancakes. Very poor breakfast experience, I spoke to the Reception & they said it was because they busy. There wasn't a feedback form in the room, so I wrote the complaint down & handed it to the Reception, explaining that it was a complaint about the poor breakfast. Nothing was said. I feel the reception staff may require some customer service training. Throughout our stay not one of the rececption team, greeted us with a good morning/night & when we checked out, there was no thank you for staying or how was your stay.

    3
    « Weekend break »

    This hotel is situated in good area close to centre. Before booking this hotel I emailed to ask if they could cater for me, I have coeliacs disease and need a gluten free diet. They assured me they could, it would be no problem. Unfortunately for the 4 days of my stay they didn't have bread or cereal or any king of gluten free products. I complained each day and they told me they would have something for next day to which they never did.

  • 4
    « Good location, small room »

    Close to Old Town, which is why I rated it as very good. It is close walking distance from the things you'll want to see. Old world style elegance in lobby and public areas. My first thought upon stepping into our room on the 4th floor was, "cramped quarters!" We had to navigate around each other to move from one end to the other. As we didn't spend a lot of time here except to sleep, it wasn't a big issue. The elevators actually stop between floors Say, if you are going to the 3rd floor, I recommend you go to the 4th so you can walk down the stairs to the real 3rd floor. If you are on the 4th, sorry, you'll have to carry your bags up a flight of stairs. They are environmentally supportive, asking guests to use room trash for paper, plastic or metal and other trash in bathroom trash can. They ask you don't leave lights on. The included breakfast is okay with the usual Polish fare; cheeses, meats, yogurt, cereals, eggs.

    4
    « Best Western Is Good Choice/with some exceptions »

    There are some good, bad and ugly features to this hotel. First the good. It is great location to visit the Old Town and Wawel Castle. It is close to the train station and easily walkable with hand luggage. The breakfast is quite good selection of all that you might want. The rooms are comfortable and large enough. The bad is that the internet connection requires you login through your facebook, google, or email address and only lasts for ten minutes. So, you constantly have to reconnect. At least this was my experience even though they told me that the connection was stay. I found the shower stall to be very small for me and I am not a large person. Was difficult to shower. The ugly is that the elevator does not have a stop on the second floor. It goes from 1st floor to 3rd floor. They gave me a room on the second floor and told me the elevator was just around the corner from the reception desk. I go to the elevator and there is no indicator for the 2nd floor. I push the third floor button hoping it might stop on the second floor. No way. After a couple of trips up and down the elevator I get out on the third floor and take the stairs down to the second. If you have a lot of luggage or heavy luggage this is a problem. Avoid the second floor. The first morning I go down to breakfast at 7am as I like to go early and avoid the later crowd. Unfortunately, there was a large tour group staying in the hotel and they were leaving at 9. The place was full and no place to sit and have a coffee. I went back three times and the place was still full. Finally, at about 9am I could get a place to sit and most of the tour group had left. Be aware of the tour groups. Third, after a long day of sightseeing and having a late dinner I come back to the hotel and there is a private party going on in the restaurant/bar area. I get to my room on the second floor and can hear the music going loudly. Enough to keep me awake for several hours and it finally ends at 4 in the morning. I then hear them moving table and chairs to put the place back in shape for the breakfast at 7am. So, other than the inconvenience you might experience with tour group, the elevator and possible all night party, this is still a reasonably good place to stay.

    4
    « Great hotel »

    We had a lovely time here.it was grt position for the old square and Castle.u can hire bike in the old town it is very bike friends.the shopping mall is big.the only down on the hotel is the rooms don't have a fridge in them.also we arrive late so the bar was not open.so the hotel could have vending machine for drinks and food.the breakfast was great hot and cold.staff very good.we would stay here again.

    3
    « Good for the price »

    For the price, this hotel met my expectations. I had a double room. It was quite small (I've had smaller in NY) with one side of the bed against the wall. There is a small closet and desk in the room. This room was fine for one person for one night. I would not want to stay in this room longer than one night or with another person. The decor was a little dated but the room was clean. They have the big square European pillows. I asked for 2 extra and they were promptly delivered to my room. The room AC worked well. The bathroom was a decent size with a shower with a shampoo/body wash dispenser - meaning it's the same product for your hair and body with no hair conditioner. Which leads me to an important note is that they don't have many bath amenities in the room - the shampoo/body soap dispenser, hand soap dispenser and a blow dyer. Maybe you can ask for something if you need it; I didn't try. Breakfast and wifi was complimentary with my room. The breakfast was your typical european breakfast - no complaints. The wifi was good as well. The staff was friendly and helpful with directions.

    2
    « Disappointed »

    We spent the weekend at this hotel and the only two really positive things I can say about it are; the location and the outside of the building was nice looking. I booked with a booking website but I also contacted the hotel directly by email to request the following; 1) a quiet room at the back - they gave us a room at the front, 2) a king size bed - they gave us twins. When I complained they offered me an upgrade to the new part of the hotel - as if they were doing me a favour and when I saw the room I decided to stay with the one we were given because it was slightly bigger and also the bed in the new room was small. On my my email I also requested if they could book a trip to Auschwitz but when we got there no trip had been booked because they said you have to do it in the hotel but this was not communicated to me by email Anyway we made our own arrangements. The decor is depressing and needs updating. The carpet in the room was old. The shower door did nt close properly and the beds were very soft. The hairdryer works for 3 minutes and then overheats. You have to let it cool and re-start it so a normal blow dry takes almost a half hour instead of 10 minutes. Breakfast was only ok but not empty platters were not re-filled quickly enough. They did leave a bottle of wine compliments of the hotel in our room as it was my husband's birthday. I m sorry because I don t like to give bad reviews but this hotel was disappointment for us.

 

Getting to the hotel ...

All directions
·From: Balice Airport. Take A4 Motorway in the direction of Krakow Poludnie. Take Exit "Centrum" Zakopianska Junction/Zakopianska Street/Wadowicka Street to the Mateczny Roundabout go straight on through the roundabout. Drive 1,000 meters on Kalwaryjska Street. Turn left into Legionow Jozefa Pilsudskiego Street. Take Jozefa Pilsudskiego Bridge and drive to the end of Krakowska Street. Turn right onto Jozefa Dietla Street and take the first street left to the end of Sebastiana Street. Turn right onto SW. Gertrudy Street 6 to the BEST WESTERN Krakow Old Town. ·From: South (Zakopane). Take Zakopianska Street/Centrum Handlowe Zakopianka - Carrefour Shopping Center on the right. Take Wadowicka St...

see more