BEST WESTERN Hotel Galicya,  Krakow

4.0/5  - based on 238 guest reviews.
Ul. Rzemieslnicza 4, 30-403, Krakow, Poland - See map
+48 12 269 07 72 +48 12 266 74 33

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
TripAdvisor Traveler Rating
based on 242 traveler reviews
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The BEST WESTERN Hotel Galicya is a comfortable hotel located in the Podgorze district, known for its interesting urban buildings and the numerous companies which have decided to open offices here. The BEST WESTERN Hotel Galicya focuses on high quality service. We are proud of our many positive reviews from guests who have expressed satisfaction with their stay in our hotel, including on the world's largest online travel platform, TripAdvisor, where we received 4 out of 5 possible stars. We regard this result as recognition of our efforts, and we guarantee this is the right choice for you, even before you set foot in our hotel.

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Room 1

Guest reviews


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based on 242 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
93
Verygood
 
102
Medium
 
38
Poor
 
4
Horrible
 
5
Business Business 24
Couples Couples 95
Family Family 42
Friends getaway Friends getaway 48
Solo travel Solo travel 10
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Hotel Galicya,Krakow
  • 5
    « Excellent weekend break »

    Our flights were delayed and we didn't arrive until after midnight. The welcome was warm and swift. The room was very clean, functional and spacious. Very warm and cosy given the cold grey skies outside. The breakfast buffet is excellent. Great choice of cold meats and cheeses, yoghurts, breads, cereals and hot cooked eggs and sausages- not to mention pancakes! Great location cost around £3 to the centre in a taxi. Great budget hotel. Well worth it!

    5
    « Weekend stay »

    We booked to go to Krakow as part of a travel agent booking, the hotel was allocated to us on booking. The hotel is fine, clean, friendly staff, the breakfast buffet is stocked with plenty of choice and fantastic coffee. Bedroom was small but you are only using it to sleep so that's fine, ours had two single beds but we just pushed them together. It's a little out of town as others have said but the public transport network in Krakow is great, get either the number 8 or 10 tram from just outside the hotel and you are in the town in about 10 minutes, other trams take you to other places but for the main square 8 or 10 are the ones you want. Enjoy.

    3
    « NOT UP TO MUCH »

    We ended up here as part of a 2 night package break The hotel is a good 15 to 20 minute taxi drive to the town centre around £6. Twin bedded rooms are pokey to say the least 2 beds which are at different ends of the room not even side by side , mind you the rooms are so small they wouldn't have fitted.There is no room safe or air con or fridge. The desk manager on Sunday night the 20th November is so rude I wouldn't have enough space on here to write it all down. We thought the breakfast was very poor although there was plenty of selection it was awfully prepared. Runny scrambled eggs, stiff fried eggs like frisbees and hotdog sausages undercooked instead of normal sausages etc .. We wouldn't stay here again. We have stayed in around 20 Best Westerns over the years and it's been of a pretty good standard this is I would say is on the lower side of average. There are loads of better hotels of the same rating and of similar cost which are nearer the town centre.

    5
    « Great little hotel »

    Staff very knowledgable, rooms well kept and clean. Menu for evening meal not great but lots of places down town to eat. Breakfast was great choice. Tram stop 2 minute walk. Wifi included in price. All in all a good budget hotel.

    4
    « Simple, clean and low budget hotel »

    New hotel, clean and well equipped. Good breakfast and kind and effective staff. Basic services sufficient parking lot. Location - out of city center. Fits the 3 stars ranking. Good place for business trip with low budget or tourist groups.

    4
    « Modern clean - located away from town centre »

    Nice modern hotel. Very clean, lots of glass, so light and airy. It's located away from the Krakow centre, but nearby trams whisk you in in around 10-12 minutes ( very cheap, clean and efficient ). Hotel room, standard modern design. Free water and the shower was so powerful! Breakfast was a good selection of hot and cold - tasty polish sausage...mmmmmmmm. The coffee machine produced a good cup, but seemed to need frequent attention e.g. water out, or needed emptying. The staff were helpful and helped us organise trips as required. Nice hotel, but I will look for something more central next time.

    5
    « Would stay again »

    Really nice hotel, clean and staff are very friendly and helpful. We forgot our plug and they even let us one. It's far enough from town but if you catch the number 8 tram it takes about 5 mins to town and it cost about 20p! Trams run every 8 mins. Easier to do than a taxi by far! Recommend this to anyone, we are planning on coming back for Christmas market. Stay here :)))

    4
    « Krakow »

    The hotel is of a good standard for the price, the staff are very helpful and my room was spotless, The tram system is only a few metres away and trams are regular, the hotel staff will call a taxi for you and on the couple of times we did that it arrived within five minutes

    4
    « Nice hotel »

    Nice hotel.comfortable clean and very warm rooms for the winter?? great buffet breakfast good choice and lovely coffee. Friendly and helpful reception and housekeeping staff. Location not too far from Krakow airport and Krakow center.

    5
    « Lovely two nights »

    I stayed at this hotel with my 5 year old daughter ( who is a clean freak ) and the moment we arrived late on a rainy night, it felt from home to home. The fastest check in I ever experienced in my travelling life ( literally took les than five minutes) and we were tucked in our bed. All the staff were very friendly and go out of their way to accommodate our needs - from lending us umbrella for all our stay to it calling our local tour organiser when they were running late. We had lovely breakfast the girls at the restaurant were so friendly especially with my daughter. If a hotel can be rated 5* simply for their friendliest and service, then this hotel deserves a 5*.

  • 4
    « No complaints »

    You get what you pay for and this wasn't bad at all. Breakfast was good, bar was plentiful, rooms clean but sparse. Note that this is not town centre though - but only 70p on tram which stops right outside or £5 in a cab to the Market Square - or about an hour to walk. Staff very helpful and pleasant and pretty good value for money.

    4
    « Great stay »

    A group of us went to visit Auschwitz (1hr drive) and stayed here for 2 nights. 15/20 mins in the (hire) cat from the airport and very close to the tram stops for a 10min journey into Krokow (3.80 zloty). The reception staff were extremely helpful and polite. The rooms were just what you'd expect; spacious, clean and relatively modern. We ate breakfast (average continental) but didn't have any other meals as Krakow old city is too nice and cheap not to enjoy the evening in the square. I would certainly stay there again if I were to visit krakow again.

    4
    « Stag do weekend »

    Decent hotel, breakfast not great, decent bar, taxi ride into town less than £5, cheap and cheerful place, a lamp blew off the window ledge in the wind cost us £30! Other than that- no complaints, Kraków itself is a lovely place you could easily go with the wife and have a great time too!

    5
    « Nice hotel, nice staff »

    Great little hotel, although a little tricky to see!! Our sat nav took us the right way however right up untill the final turn I thought it had taken me wrong. It's tucked down a little road that almost looks like a business estate, but I didnt mind that as we had driven there from uk and that meant the car park was out the way and it was secured by barriers anyway. The staff were great, very helpful and I wish I remembered the name of the lady who really helped us. (She had short, cropped blonde hair) and I'm sure my partner and I were annoying tourists in wanting to print out everything and need the computer alot but even when they broke she helped us out so I cannot praise her enough. The room was nice, comfortable bed and clean and tidy and came with tea and coffee. We didn't have dinner there, but the breakfast was lovely!! Just a continental breakfast buffet type thing but all cooked and prepared well. Location is a little far out from the main town but with what we paid for the hotel itself, not a bad trade off. Would stay again.

    5
    « BEST is the correct descriptive! »

    I was not expecting much for our £45 a night (including breakfast) accommodation...but boy, was I surprised! Fabulous hotel with clean pristine big rooms (we booked 3 singles) but we're allocated 3 twins...fan, TV, hairdryer, complimentary water x 2, tea and coffee making facilities, hairdryer, shampoo, shower gel etc. Receptionist really friendly and efficient who booked our day trips with real pleasure and was always happy to advise us on virtually anything! Breakfast is a veritable feast...even if you are a vegan! I hope other hotels in this chain have the same standards!

    1
    « Terrible experience »

    We spent two nights there and it was really terrible. A group of 100 young students has been also accommodated in the hotel. They were yelling, singing and making other noise in the hotel after midnight so it was impossible to sleep. We called the reception three times but they were not able to ensure the silence. After a sleepless night the worst was to come. In the morning we met arrogant, rude, unpleasant receptionist Dorota who did not care about our problem at all. We were really shocked with her behavior and wanted to speak with a manager. She promised to arrange a meeting after breakfast but then she called director Anna herself and she did not allow us to speak with her. Nobody did not help us. I don´t know if it is a hotel policy that the guests could not speak with the management or only Dorota doesn´t want it because she was scared we would complain about her behavior. She ruined our holidays.

    1
    « Best Avoided »

    The type of hotel best avoided. Antiquated, badly in need of upgrading and redecorating. Staff do their best but an awful hotel in the middle of suburbia is still the worst hotel. No air conditioning, strange bed arrangements, and only place to eat, except for restaurant is McDonalds across the road. This hotel is best avoided at all costs.

    4
    « Very nice hotel »

    This hotel exceeded my expectations. In almost every area. The only thing i would say is the beer garden overlooks the car park. It would be nicer if there was a bit nicer scenery to look at. The staff were very helpful and spoke very good English. The bedrooms are very clean and comfortable although a little on the small side. It was in the mid 20's one evening and the fan provided in the room was good enough to keep us cool. The food was good and although most of the Polish options weren't to our taste, there was plenty of other options to have a go at. E.g. Pancakes with toffee sauce was one of my favorites. Or scrambled egg on toast, cereal just to mention a few. There Is an off licence/grocery store just a couple of minutes away. A larger 'Biedronka' super market is situated about ten minutes down the road next to a mc Donalds and an Italian/ polish restaurant. All these establishments are relatively very cheap for most things compared to British prices. The tram is 280 z each way approx 58P and come every 20 mins. The tram system can be quite confusing at first but once you get used to it its OK. You can buy your ticket on the tram. The ticket machine gives change if you don't have the correct change and you then need to validate the ticket in the yellow machines on the tram which print on the date and time.

    4
    « Two night break »

    Stayed for two nights to use it as a base for auschiwtz and the salt mine. Salt mine was less than half hour and auscwitz about one hour 20 mins by taxi. Hotel was spotless and modern, reception staff friendly and speak good English. Buffet breakfast was nice with lots of choice, cereals, fruit, bread, meats, polish sausages and scrambled egg etc, cake etc. Location not the best as a little isolated from shops and restaurants. Would not recommend eating here in the evening, poor quality food, poor choice and service, cold food served by an unfriendly waiter. On plus side wi fi works fine.

    4
    « Short Break. »

    Stayed 3 nights,overall found it to be very good. Located slightly out of Krakow centre but this is not a problem, tram system very close and cheap, Nos 8 and 70 get you into town in approx 15 mins. Buffet breakfast was of a good standard being tasty and enjoyable. Travel to Salt Mines by bus No. 304,which can be caught just down the road from hotel, is also very cheap and quick. Rooms are of a good size, they are not air conditioned however they do have large fans which managed to keep the room cool even in the 38 degree temperatures which existed during my stay. Reception staff found to be very helpful.

  • 5
    « Out of the town centre, but excellent tram links »

    We booked this hotel due to being central between Krakow and our friends. We were greeted by a young receptionist who promptly sorted out our rooms and told us all about the bar and restaurant opening times. We made our way to our rooms and were pleasantly surprised at how clean the rooms were. Breakfasts were good (included in the deal) and the waitresses were constantly checking and fe-filling the dishes to ensure freshness. Bar prices here, compared to the UK, are approximately half what you would pay at home. Housekeeping is second to none - clean bedding and towels on a daily basis. The instant coffee on the trays is pretty strong!!!! Having stayed at some Best Western Hotels in the UK, I feel that the UK staff should spend a week in the Hotel Galycia to see how customer service should be done!! Cannot praise this hotel high enough. All staff spoke English either fluently or conversational. Made a few bookings for tours with reception which were excellent. Overall this hotel only really lacks air conditioning in the rooms, other than that it is excellent.

    4
    « good hotel, dobry hotel »

    hotel s dobrym pomerem cena vykon, pokoj cisty a snidane s dobrou nabidkou, otestovana i restaurace na veceri a zklaman jsem nebyl, gastrozazitek to ovsem nebyl. pokoj cisty s doplnenym servisem ovsem bez minibaru ci lednicky. trosku horsi dosah wifi na zadnich pokojich. room clean and everythink fullfill. without bar or fridge, with slower wifi

    5
    « Great Service- good location »

    I stayed at Best Western Galicya, Krakow, for 3 nights, and would highly recommend it to other travelers. First and foremost- outstanding service! The staff there really takes care of their guests- they were very helpful with all of my travel inquiries, and prepared a "breakfast bag" on the day I left since I had an early flight. Second, the hotel is located 20 min on a tram from the city center, and the tram stop is within 2 min of walking. It was quite conveniet for me, as I normally leave a hotel for a day. If i were to return to Krakow, I would definitely stay at this hotel, and again, would recommend it to others.

    1
    « Not recommended... »

    I booked and prepaid a room with a king-sized bed but at checkin I was given a room with two tiny single beds with the argument that the hotel was almost fully booked. In the end they respected the reservation details and I changed rooms. There are NO ceiling fans (booking sites description are WRONG) and rooms are NOT air conditionned. From May to October be prepared to sleep in a sauna! You will have to sleep with your window open, the outside noise will distract you and you will not sleep! You have been warned.... The blackout curtains did not fit the window...the room was very bright at 5am. The liquid soaps in the bathroom are of very low quality with an aweful fragrance. I hated my stay.....except for the basic buffet breakfast in the air-conditionned restaurant.

    3
    « Short break »

    Great hotel for the price.. a few things need attension safety deposit box would not work they did send a man up to look at it but it could not be fixed. Breakfast needs more attention cereal is left uncovered and with the heat and flying insects not very hygienic ..all in other than little things its a lovely hotel clean and great size room and quiet staff are very Pleasant and welcoming yes i would stay here again and would hope they would consider offering a fresh cooked breakfast option at an extra cost ofcourse

    4
    « Wonderfull staff. Overall good hotel. »

    Stayed two nights in May. Staff at the front desk and restaurant were very helpful. Ms. Violeta booked an excursion to Auschwitz and gave us plenty of information on how to navigated the historical and beautiful old town of Krakow. The hotel room was very spacious and clean. The hotel is very close to the old town, only a few stops taking the # 8 tram. There is a Mcdonalds very close to the hotel and in back Mcdonalds there is a pizza restaurant. Not many places for meals near the hotel but we did try the hotel restaurant and were very pleased. If I find myself in Krakow in the future I will gladly stay at this nice hotel.

    4
    « Helpful staff nice hotel »

    Overall experience was VG, staff were very pleasant and helpful. Slightly out of the centre but tram links into town are every 10 mins so wasn't a problem. Room was clean beds comfy would stay here again.

    3
    « Good hotel »

    Little far away from the main square.Its a distance about seven minutes by tram.The tram station is close to the hotel.The breakfast was good. The stuff were kind and they helped us. Our three persons room was very good. I suggest to put a refrigerator in the rooms. We spent a lovely time there !

    4
    « A little outside of the city,but pleasant hotel »

    Pleasant helpful staff ,clean rooms,comfortable beds ,Dorota was very helpful with tram information and breakfast pack when leaving very early in the morning.Reasonably priced ( being my wife only booked herself in and Dorota quickly resolved the problem!) choice on the buffet breakfast was adequate ,good coffee and fresh juice,plenty to set up for the day.wifi was a bit of a dropout now and again but it's free and does work!

    3
    « Nice friendly staff »

    Hotel was a little far out the town centre , room was clean and tidy the staff were very helpful and nice, breakfast was disappointing wasn't to my taste but I will eat any thing put in front of me but couldn't eat the scrabbled eggs which were under cooked every day and hot dog type of spicy sausages . But cereal and toast as much as you could eat, don't think I would recommend this hotel

  • 5
    « Value hotel »

    Just come back from a 3 night stay yesterday from this hotel friendly and helpful staff room clean breakfast very good and we had a meal in the hotel it was excellent little out of Kraków but number 8 tram gets you there in about 8 min would use it again

    5
    « Doskona?y hotel i znajduje si? blisko tramwajowe (good hotel) »

    Stayed here for one night in February. Lovely hotel, good rooms, decent food for breakfast and friendly staff. It's slightly out of the city centre, but access there is via the tramway, which is only 150 metres from hotel reception. There's not much happening in the area where it's located (it's mainly retail and industry), but the journey to the city centre is approximately 12 minutes. Would stay here again if visiting Kraków. It was excellent value for what we paid.

    4
    « Best value for money »

    The hotel is not centrally located but it's well connected with city centre. We had a good bargain for the night around NYE. The persons at reception were always very kind and helpful. Consider that if you arrive by car you should pay around 15 € per night for the parking space in front of hotel

    4
    « Great hotel »

    It was a short visit for 3 days but the staff was great. The hotel was really nice even if there is just 3 stars. The restaurant was really good too. It was about 2-3 kilometers from the old town but with the trams you can easily go everywhere.

    5
    « Great Hotel »

    Stayed here the 1st week of November with a friend, we asked for a twin room but got more of a king size bed with 2 seperate covers/pillows. It was fine and there was alot of space. Very clean room & bathroom. Hotel was quiet but I would imagine it would be alot busier in the summer months, room was quite hot but we could open the windows to let some cold air in. Only ate lunch at the restaurant once but it was fine enough and went for breakfast everyday, not the greatest choice but still good. Staff are really friendly and helpful, when we arrived the receptionist told us all we needed to know, she provided us with a map, told us where we can get a bus/tram, where best to go for dinner/drinks etc. All in all a great hotel and would certainly return.

    5
    « A conveniently situated and well-run comfortable hotel. »

    My wife and I spent 4 days in the Galicya Hotel earlier this month. The hotel itself is located a short tram ride from the old town of Krakow and has tram stops within a 2 minutes from reception. It is an efficiently run hotel with very helpful staff who are prepared to go out of their way to provide unusual assistance (for instance, by contacting the tram authority on our behalf when a ticket machine swallowed our 100-zloty note without disgorging either a ticket or any change!). The restaurant provides good wholesome food at very reasonable prices. I recommend the hotel to other visitors to Krakow.

    5
    « exelent »

    after i read reviews about this hotel i was ready to ask for update on arrival, but staff insisted first to see room i was planing to spend 7 days, and i was amazed by size which was huge, and i read complaint about rail noise and funny my windows were facing rail and...i heard nothig..only like a thunder i a far far distance, basicly nothing was true what i read in here. Room was hot even outside was -1 degrees.

    5
    « NIce Place »

    Nice, clean and tidy room, tasty food, very friendly and helpful staff. A Birthday treat for my Husband. Breakfast is good. The location little far from center but with good public transportation (tram 8). A bit noise at the front, due to the location of the room just above the entrance to the hotel. NO Bath in room.

    5
    « Amazing place »

    Nice, clean and tidy room, tasty food, very friendly and helpful staff, we had a great time here. Thank you for all staff who was working when we been there ?? Everything was perfect and the prices was absolutely correct not too cheap, but not expensive and also worse every penny. I wish to go back again.

    5
    « Strongly recommended, Kind staff, clean room, decent food, perfect location »

    I stayed in this hotel from Aug 25th to Sep 1st this year. First of all, staff is extremely kind. They always asked me is there anything I want. And whenever i asked about simple Polish or recommendable local restaurants, they answered me with kindness and passion. Thanks to one of staff, I could enjoy a great dinner in Kazimierz. Second, Location is really great. There is a tram station near by hotel(2 minutes on foot?) and u can take 3 or 4 tram lines there. It will take u to city center in 10~15 minutes. Oh, supermarket and pharmacy is near by too! Room was good. It was beyond my expectation. Staff offered room clean service earlier than scheduled time if i requested. The only thing I felt sorry for was that there was no AC in my room. There was a fan though :D Breakfast was free, good and kind of English breakfast.(Rich and moist scrambled egg was Extremely good..thanks for that..) Oh, and u can order food from 2 pm to 10 pm. Except pierogi, all food i had was great. i strongly recommend this hotel to other tourists. p.s. See u in upcoming January! (yeap, I'm a Korean boy with short hair :D)

  • 3
    « Good location, nice stuff, hot and noisy »

    We stayed 3 nights last August. The stuff is friendly and helpful. Breakfast is good. The location little far from center but with good public transportation (tram 8). During the nights a lot of noise from outside. Car races around 3AM??? The room was also very hot...

    3
    « Only the basics, suitable for cheap and short stay »

    Nice staff, decent breakfast. Rooms were clean in general, except for a small decorative pillow on the beds that was really dirty. I'd prefer not having a decorative pillow than having a gross one. On our third night a school arrived, and the kids and the rooms next to us were making a lot of noise, and they kind of reimbursed us by free parking (otherwise it was 20 zl per day). Wi-fi was bad in our rooms, but fast in the restaurant and reception. The basic cons were the difficult access to our rooms from the elevator, since it was on an upper level by about 5 stair steps, that made it difficult to carry heavy luggage. Also, for people staying there in the summer, there is no air-condition in the rooms.

 

Getting to the hotel ...

All directions
·From: Balice Airport. Take the motorway A-4 in the direction of Krakow and Exit Zakopianka. Take Zakopianka Street to Wadowicka Street, take Wadowicka Street until the roundabout Mateczne. On the roundabout Mateczne you must turn back. Make a right on the second street on Rzemieslnicza 4. You will see the BEST WESTERN Hotel Galicya on your right. ·From: Warsaw. Take the motorway E7 in the direction of Krakowa. At Krakow you will take Aleje 29 Listopad Street then go ahead until you reach Aleje Trzech Wieszczy Street. Take Aleje Trzech Wieszczy Street until roundabout Mateczne. On the roundabout Mateczne you must turn right on the on the second street onto Rzemieslnicza 4. On your right you ...

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