BEST WESTERN Plus Strawberry Inn & Suites,  Knoxville

4.0/5  - based on 341 guest reviews.
7260 Saddlerack Street, 37914-9575, Knoxville, United States - See map
+1 865 544 7737 +1 865 251 0041

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Heated pool
    Heated pool
  • High speed internet access
    High speed internet access
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TripAdvisor Traveler Rating
based on 344 traveler reviews
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Enjoy a delightful stay this Knoxville hotel, just minutes from downtown Knoxville, University of Tennessee and the Pigeon Forge/Gatlinburg/Great Smoky Mountains Resort area. The BEST WESTERN PLUS Strawberry Inn & Suites is conveniently located minutes away from attractions in downtown Knoxville such as the Knoxville Zoo, the University of Tennessee and the Knoxville Convention Center. Hotel guests can enjoy a variety of outdoor activities at the Great Smokey Mountains National Park. Hotel guests can also indulge in fun-filled attractions at nearby Pigeon Forge and the Dollywood Amusement Park. The BEST WESTERN PLUS Strawberry Inn & Suites caters to both business and leisure travelers. The hotel offers an efficient business center with meeting facilities and conference services. Each guest room includes free high-speed Internet access, a refrigerator and microwave. Other hotel amenities include a complimentary full hot breakfast which includes eggs, fresh waffles, sausage links and much more. We also have a beautiful indoor pool, spa and fitness room. For exceptional service while traveling, make a reservation today at the BEST WESTERN PLUS Strawberry Inn & Suites in Knoxville, Tennessee!

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Room 1

Guest reviews


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based on 344 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
134
Verygood
 
108
Medium
 
47
Poor
 
36
Horrible
 
19
Business Business 46
Couples Couples 101
Family Family 136
Friends getaway Friends getaway 24
Solo travel Solo travel 22
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Strawberry Inn & Suites,Knoxville
  • 5
    « Very nice! »

    Our room was clean upon arrival and every day during our stay, the staff was friendly, the breakfast was good (with good variety), the pool and workout room were clean and well kept. We will definitely stay here again.

    3
    « Below expectations »

    Hotel rooms were clean. There was no hot water and the front desk offered no resolution other than we can send maintenance later. That didn't help us. The temperature in the room read 80 but was really 65. Very disappointed with the response for the front desk.

    5
    « This one's a keeper »

    This hotel is probably one of the best "affordable" hotels we've stayed at in all our travels. Since moving from Michigan to South Carolina in February we've made the trip back up north twice. Stayed in a few hotels along the way, but I must say this one will probably become an ongoing stop. The staff was helpful and friendly. The common/breakfast area was clean and well attended. Breakfast was plentiful and nicely presented. The pool area was clean and we always appreciate a hot tub after a day long ride. The room we were in was clean and the bed very comfortable. We have been in the area before, actually stayed at La Quinta across the street, but this place is definitely the better choice.

    5
    « Excellent customer service »

    We forgot a pillow we had brought and the housekeeper saw it and called downstairs. The front desk staff ran out to the parking lot to tell us we had forgotten it. Also, the lady taking care of breakfast made a point to talk to most people to make sure they had what they needed. Very outstanding service.

    5
    « One of the best »

    Out of all the hotels we stayed in on our vacation, this was by far the best. Good clean rooms. Clean hallways. No odd odors, or cramped bathrooms. The breakfast was outstanding as well. The lady taking care of the breakfast was very attentive and did a great job. She kept things cleaned up, and was there to lend a hand if needed. Good breakfast selection and good quality.

    5
    « Interesting travel »

    had 2 elderly parents with me - the staff were understanding and intuitive to their needs. Hotel was clean, comfortable and they felt very safe and cared for. Because of previous positive experience with this hotel I specifically chose it again

    5
    « Just like Family »

    The Best Western off of Strawberry plain is a great place to stay. We stay there each year while visiting the university and smokey mountains. It is a short drive to the university and convenient to I-40. The hotel is clean and friendly staff.

    5
    « Nice place to stay. »

    We booked 2 rooms here for a weekend so that our daughter who's in college in Alabama could have a visit with her dog. The hotel was pet friendly and clean. Very nice staff and facilities. Would definitely stay here again.

    4
    « Nice Accommodations »

    We have stayed here several times and overall is above average lodging. The rooms are clean and nicely appointed and the beds are comfortable. Clean and comfortable are a priority. As a property maintenance manager, I look at the little things. One quick check is the toilet seat and this one was terribly loose. Minor I know, but a pet peeve of mine. So, the room passes, the breakfast was typical and well maintained plus the staff are friendly. This is one I will continue returning to for an overnight stay.

    5
    « Friendly staff and a great night's sleep! »

    Many thanks to Kimberley, Amy, and Elizabeth for their super- friendly service! This Best Western Plus property is located right off I-40 in Strawberry Plains -- within walking distance of Puleo's Grille, an award-winning restaurant.

  • 5
    « great stay »

    Very accomodating. Very clean. Handicapped accessible. Good breakfast. Great, friendly and helpful breakfast attendant. After a long trip, it was a great stay. Can't say much for the traffic in the city, but I am nervous on freeways.

    5
    « Perfect Stay! »

    We stayed at this hotel during a football weekend. The hotel was extremely clean and very comfortable, there was plenty of parking, and it was an easy drive to the Tennessee football stadium. The staff was quite pleasant and helpful as well. We would definitely stay here again!

    5
    « Great place to stay »

    The location is very close to several places to attend, close to the University of Tennessee, Sevierville, Pigeon Forge, Gatlinburg. The facility is very clean & well taken care of. The pool & spa are very clean, as well as the interior & the rooms.

    5
    « Best Price For Gameday »

    Best deal for gameday. Close to Knoxville, many restaurants to choose from. Super polite staff and good breakfast. Suite rooms are large and comfortable, plenty of room for visiting with friends and family. Want to stay where it is convenient to Knoxville without the traffic? This is the place.

    5
    « Like Family »

    We always stay at the "Best western" strawberry plains each time we travel to Knoxville. It is close to all the attractions and the great smokey mountains. The staff is extremely friendly and show off the southern hospitality!

    5
    « Good place for a tired traveler »

    It was time to quit for the night and get some rest. Because of the rewards points, I was looking for a BW and found this just as I was about to give out. Far enough from the interstate to be quite and I found it to provide a good nights rest.

    4
    « Best Western Strawberry Inn »

    The room was clean and well kept. We had to deal with a disgruntled employee at check in, but otherwise had a great experience. The hot tub would have been nicer if the jets had just a little bit more pressure. Breakfast in the morning was very good with lots of variety.

    5
    « On the Road Again »

    My wife and I had been in a campground for a week in a pop up tent trailer. We were looking forward to a nice bed with air conditioning and no humidity..... We were well pleased with our stay here. Very nice facility and everyone was pleasant and seemed to care about the job they were doing. Breakfast was good and the lady that was taking care of it was very pleasant.

    4
    « Good Hotel and a Very Nice Breakfast »

    Quick overnight while on the road. The location was easily found, the room was clean and spacious, and the staff was accommodating. We were delighted with the variety offered at breakfast and with the very comfortable dining room. I'd certainly stay again when on the road.

    4
    « Good Hotel; Especially for the Price »

    Good hotel at a great price. Tremendous service. Staff was very attentive. Comfortable room, lots of space and a nice bed. Excellent breakfast. Clean, relaxing place to stay. Two challenges: Room smelled like Febreeze. Light switch didn't work. Overall, good place. We will definitely stay there again.

  • 3
    « Not a bad place »

    I have actually stayed at this hotel twice for business (the last time was 4 years ago). It has the basics and a friendly staff which is all I really ask for in a hotel. The room was clean and I didn't have any issues to report. I did not try out the fitness center or the pool/hot tub. It is a good location; I don't think I ever drove more than 15 minutes to/from where I needed to be.

    3
    « Could've been almost perfect »

    Their location is pretty nice with lots of places within minutes. They serve a nice breakfast and the hotel is very clean. I had 3 complaints: 1. As soon as I opened the door a horrible smoking odor welcomed me to the room. 2. The bed had an issue where the 2 of us would meet at the middle of the bed. 3 This one is not important, but since I come from a place where the coffee is one of the best in the world, everytime I drink coffee in the mainland I compare it to the coffee in Puerto Rico, this one has almost no flavor.

    5
    « Great Stay! »

    I was in town for four night getting my daughter settled into UTK. The hotel and the staff were exceptional. The amenities, rooms and staff were on par with the Hilton Garden Inn located on campus where we stayed during Spring break. The Wi-Fi worked flawlessly which allowed me to work remotely for two full days. There were no interruptions of service. The free breakfast was very good. It included scrambled eggs, sausage, bacon, waffles, biscuits, fresh fruit, yogurt and even cashew milk. I was amazed by what I got for the price of the room. It is definitely my hotel of choice for future trips to Knoxville.

    3
    « Not to my liking »

    Despite a very friendly staff and excellent breakfast, I was unhappy with my stay. I've since been told that remodeling is taking place, but I found the room to be dated. Upon entering the room, the deodorizing smell was ultra strong, almost as if to mask something. The blanket was very old and thin. The flat screen tv stopped working for 15 minutes, and came back on with a faded picture. On the plus side, the room was spotlessly clean. The fitness center consists of 4 cardio machines...rowing. treadmill and elliptical. Because of my late arrival. and desire to get some sleep before hitting the road again, I did not report my concerns until getting a Best Western survey. Upon doing so, the manager was quick to provide a cordial response.

    4
    « Convenient and clean »

    Motel was clean and convenient to the interstate. Room was clean and counter in bathroom large. Staff friendly was friendly especially the breakfast staff. Breakfast had hot and cold choices from scramble eggs to cold cereal.

    3
    « Dated BW Plus hotel - doesn't meet BW Plus standards? »

    At check in and check out there wasn't anyone at the front desk. We had to wait several minutes both time until the front desk staff were available. It's not like we showed up at weird times either, 9:30 PM for check in and 7:00 AM for check out. The lobby decor is dated. The room furniture is not comfortable. The room and bathroom decor is dated.The lobby area had a strong odor of cigarette smoke. Fortunately, our room did not smell. The price was the clincher when I made the reservation, but the hotel was more in line with the standard BW, not what I expect for a BW Plus.

    4
    « Nice Property »

    Spent one night here with friends while on a mini road trip. Nice property but is dated. Service was ok but the lady over the breakfast area in the morning was super. She loved her job and it showed. Room was quiet and comfortable. Would stay here again.

    2
    « hot tub »

    Everything good except hot tub not working and phone in pool area did not work. They need a person on call to fix things. Breakfast was good. Location was good. Too much bleach in pool area. Staff friendly, no manager there on duty ever.

    3
    « Ok for a quick stop »

    Stayed for one night recently, but wouldn't likely choose this motel again. It was clean, close to the highway, and had an indoor pool, but I was mostly turned off by the not-so-friendly staff at check-in. There was no one at the desk when we arrived- only a note saying 'be back soon'. Not really what you want to see after a long ride in the car when you just want to get to your room and chill. Rather than wait, we went to a nearby restaurant for dinner and then returned to check in - only to be greeted by a unwelcoming desk attendant. I have to say that the person in charge of the free morning breakfast made up for this in spades with her genuine friendliness and helpfulness. Overall, it was about what you would expect for $85/night - not terrible, but nothing that blew me away.

    5
    « Great hotel »

    This was our first stay at the Best Western Plus Strawberry Inn & Suites in Knoxville, TN and we enjoyed it very much. My husband and I were there to visit the Great Smoky Mountains National Park and this was a great place to stay. If we come back again to this area we would definitely want to stay at this hotel. The room was very nice, clean and comfortable, breakfast was good and the staff was very friendly and helpful.

  • 5
    « Nice Hotel, Excellent Staff »

    My family stayed at this hotel in late June for a family reunion. It is conveniently located near the freeway, gas stations, a few fast food restaurants, and a couple other similar chain hotels. The rooms are spacious and clean, with very basic bath amenities. The beds are comfortable; however, my mom who is 5' 1" and with some mobility issues had a tough time getting in and out of the bed due to its high elevation. The room had a small refrigerator, microwave and a coffee maker. The free breakfast was better than expected, with plenty of options for most to start your day: eggs, sausage, oatmeal, cereal, biscuits and gravy, make-your-own waffles, bananas and apples (in good condition), coffee and tea. The lady tending the breakfast area was absolutely amazing and I love her sweet southern charm. Lastly, I had no issues whatsoever with the staff as other reviewers have noted. I worked primarily with Eric at the front desk; he was very helpful, responsive and accommodating. Every staff member I encountered in the hallway was very polite and helpful at all times. The housekeeper even thanked me for the tip, which is rare and a nice touch. All in all, I really enjoyed the stay. Is it perfect? No, but it's a great hotel for its category and I would consider Best Western again based on this visit.

    4
    « Best Western Strawberry Inn and Suites- »

    This Best Western was much better than most I have stayed in. Overall it was clean but the mattress was no good. The lady working the breakfast area was awesome....very friendly and attentive. A good place to stay if you want to go to the Smokies and not break the bank to pay for lodging.

    5
    « Family vacation »

    We needed a place to rest on our 15 hour trip to the beach. This Best Western was awesome. The beds were comfy, the rooms were clean, breakfast was like home and the courtesy of all the staff was the expected southern hospitality at it's finest. Would highly recommend this hotel to anyone!

    4
    « Trek Through the Southern States, Night # 2 »

    Honestly, my expectations of any Best Western property is never very high. I tend to have a lower bar so this review might be effected by my inherent bias. Having said that, I was very impressed. My room was gorgeous and decently clean. Staff was decent, nothing special but I could work with it. Location was excellent, many things within a 5 mile radius. I paid $110.00 approximately, which I felt was very fair. Fitness center was bare minimum, so if that's your thing I do not recommend that. I recommend to anyone who is familiar with Best Western properties.

    2
    « Disappointed »

    Stench of cigarettes was all pervasive even though the room was non smoking. Staff refused to show any flexibility blaming Expedia for their own stubborn attitude. Checked in by a desk clerk who had a plate of food on the desktop in clear public view. I was grateful that she eventually put down her hand held computer game, to complete my check in.

    3
    « BYO coffee and reading light »

    My wife and I stayed here for one night, en route to D.C. Its convenient to the exit, and there is a very good restaurant (Puleo's) 100 yards away (also KFC, for the chickaphiles). Our room had 2 queen beds. Tha mattress was cratered in the middle but otherwise reasonably comfortable. Each bed had 4 pillows (all the same however, no choice of hard or soft). The A/C is a standard thru the wall unit--the type without adjustable vents but at least it didn't blow straight across the nearest bed. Unfortunately despite the thermostat there's no option to turn the fan down to low or up to high. About the coffee: the desk clerk at 7:30 pm confirmed to me that the hotel provides hot coffee 24 hrs. Sorry, not here tonight. The airpots were empty and the kitchen locked up and of course, the clerk had no key. However they do sell snacks and ice cream bars at lower than average prices. Me, I had a dessert cake from lunch that I washed down with the in-room coffee. Don't look for dark roast, though. About the lighting; standard, one 2-bulb table lamp to share between the beds. Great if one person wants to read at night, not so good for anyone attempting to sleep in the other bed. (True, but that assumes one can get the lamp switch to work. I managed, finally.) Wall lamps also standard, independently switched. No desk lamp for the small corner table. Again, leaving either wall lamp illuminates the entire room; sorry, sleepers. The in-room wi-fi speed test showed 6.8 Mbps down, 6.99 up but is not protected. Bathroom: the water pressure is good and the shower head adjustable. The toilet seat was loose. A hair dryer is provided. The self-serve breakfast was the usual scrambled (powdered?) eggs, sausage & gravy, waffles.Fruit was limited to apples and green bananas. The breakfast room attendant was cheerful and friendly. They have an exercise room and indoor pool, but we did not try either.

    3
    « Some Problems with reservations »

    We should have made reservations directly with the hotel, as their price was considerably less than the online service, and once the reservations were made we were committed to the higher rate. So, if you think you can get a better price online you may be mistaken. Also, I assumed we would get a non-smoking room - should have read the print on my iPhone more thoroughly. When we entered the room it reeked of cigarette smoke. We were able to change from a smoking to non-smoking room, but it cost us an extra $25, and we hadn't used the room or bathroom.

    5
    « Great place to stay »

    I booked hotel through hotwire which does not give you the option of a smoking or non-smoking room, though we did get a non-smoking room. The property is located far enough away from the interstate so that road noise is not a problem, the rooms are spacious and up to date (ours even had a real exhaust fan in it, and the breakfast was above average for a mid-range hotel. My only complaint is that a lot of the patrons gather around the front door area smoking. A smoking area way from the front door would really enhance the hotel. For the price paid, it is an excellent place to stay

    3
    « Standard, nice »

    We visited Knoxville for a family reunion, so we were away most of the time. We didn't expect to spend a lot of time in our room, so we opted for a budget friendly hotel. The Best western Plus, Strawberry Plains was a good base for running in and out and sleeping. The staff was friendly, they provided breakfast, the room was clean, and it was close to a couple of restaurants, gas station, grocery store and I-40. That said, the room smelled of smoke (stayed on our clothing), the indoor 'spa' was kind of small and highly chlorinated. If you are looking to save money or staying just a night or two, I'd recommend it.

    5
    « An Excellent Stay »

    From the start, this hotel exceeded our expectations. Food was good, room was spotless, and the check in and out was flawless. Will stay here again. This hotel is conveniently located off the interstate.

  • 3
    « Good stay »

    Stayed 2 nights room was clean. Bed was comfortable Breakfast was ok nothing special I would give it a 6. But it was free the dining room was kind of small so it got crowded fast. The parking lot was small I don't think it had enough spaces for the amount of rooms. But not sure. Plenty of restaurants close. And it's close to Gatlinburg maybe 15min drive. Overall I would give everything a 7.

    5
    « wonderful custumer service!!! »

    My rating is very much based on the customer services I received upon arrival last weekend if not for that would probably step down to a 4 but still very good. We had booked through a third party no name hotel deal on hotwire and they had booked a smoking room instead of a non smoking room, due to my daughters allergies that was a big issue, the manager was wonderful and even though it was a busy friday evening she worked diligently to move some things around to get us into a non smoking room so for that I am very appreciative. The property itself is nice, the rooms are spacious and up to date, no real noise issues and breakfast was about average for a bw hotel. only complaint and I have read it before on here in reviews was the temp of the indoor pool was a bit chilly

    2
    « Customer service is terrible »

    All frowns and no smiles by this staff. Rude front desk employee. She never looked at me or said hello. All she asked was "last name?" while eating her potato chips. Very rude to other people that called while I was trying to get checked in.

    4
    « Good Location »

    Hotel conveniently located next to fuel and a short walk across the parking lot to a good restaurant and bar. These factors as well as location make it an excellent chose for Harley riders even though it is not as motorcycle friendly as other Best Westerns.

    5
    « good place to stay »

    Good place to stays for one or several nites. Cordial, pleasant helpful staff. Clean efficient rooms. Could use a better grade bath towel. The towels seem to be way past their prime. Overall good value for the price

    3
    « overly scented »

    I'm not sure if this is true for all rooms but ours was heavily fragranced. It was noticeable when we checked in but we thought it would dissipate with air flow. However, when we woke up in the morning our eyes were irritated and we were congested. It's too bad because otherwise our room was large, clean, comfortable, and quiet. For us and for many people, heavy scent can be as problematic as a smoking room.

    5
    « Clean rooms and great breakfast to start your day! »

    I have stayed here on a couple of occasions. Good service clean rooms. My fav part is the breakfast. It is perfect to stick with you for the day. Great location for local horseshow. Oh and ask about the hotels discount card to puleos grill that is within walking distance.

    2
    « Best Western Plus (minus) Strawbery Inn & Suites »

    Called early to make our reservation for King non-smoking. Didn't have any, so settled for 2 Q's. After looking at our room, we refused it, as the beds were sagging, not very clean and scribbles on the wall. We were given the option of an increase of $10 to upgrade to a King non-smoking. We took this, but the room was on a smoking floor and of course the smell of smoke was in the room. The desk lamp did not work, the outlet in the walls was iffy at best and the toilet seat slid all around. They did waive the $10 increase, but not a Plus Best Western by any standard. Went to do laundry, but was too dirty to even think about doing it here. Not clean in appearandce at all.

    2
    « Reeks of stale smoke. »

    I don't understand why hotels advertise non-smoking rooms when their rooms reek of stale smoke. Convenient access off I-40 for travelers, average accommodations, and usual free breakfast fare. I would probably give four stars but the smell just ruins it.

    3
    « Just passing through »

    Conveniently located in east Knoxville. Easy to get to off of I40 on eastbound side. Many places to eat within walking distance. Indoor pool. Reasonably priced. Not sure if I would say that this qualifies as a BW Plus, it may have been the on-site gift shop, I know it wasn't the bench by the entrance where the staff sat and smoked cigarettes!

  • 4
    « Nice Hotel »

    We stayed overnight while travelling through to South Carolina. The staff was very friendly and professional and the property was very clean and well maintained. The breakfast selection was your basic continental fare. The fruit was limited that day for some reason. Access to the interstate and a good selection of restaurants nearby was a plus. Our room was very nice, as was the bed, bathroom, wi-fi, and TV selection.

    2
    « Smoky, but otherwise acceptable »

    The rooms are ok, but I was disappointed to walk into a wall of musty, smoky air when I opened the door to my room. Management insisted that no one had smoked there (obviously false) and put two dryer sheets in the air-conditioner, which helped cover up the smell enough for us to at least get some sleep. I'd recommend paying $20 more and staying at one of the many better options nearby.

    3
    « Ice Machine Wall »

    This hotel and the staff were awesome but I have to rate it lower because I can't believe they would put beds on a wall that has an ice machine and vending on the other side of it. The room was clean except for the shower head in the bath. We had plenty of towels and a great TV with a refrigerator. The hotel is located near restaurants and shopping which is very convenient. We went out to eat and after we returned we started hearing thumping behind the beds. One slam scared us to death. I realized it was the vending area but it was too late for us to be moved as we were ready for bed. Luckily it did die down once people started to go to bed. Lesson learned - find out if there is vending behind the room when you check in. I have never experienced this any where else. I chalk it up to poor planning and thin walls.

    3
    « Pool/ hot tub ruined it! »

    I purposely booked a hotel with indoor pool and hot tub. How disappointing the indoor pool was freezing and hot tub was pool temp should have been! Room was nice, staff was nice but the whole pool situation ruined it for our quick family get away!

    4
    « Excellent »

    We chose this place because of the good reviews we saw and the amenities listed on the website. Everything was just as listed and the breakfast was better than most. The best thing was that it is surrounded by restaurants, some fast food and one good quality place. All in walking distance.

    4
    « Worth staying »

    The hotel location is not far away from downtown Knoxville or from Pigeon Forge. Our check-in and check-out experiences were quick and easy. The continental breakfast was provided early, and there were a lot of options.

    5
    « Our stay in Knoxville »

    This Best Western is located just before the Smoky Mountains, 10 miles will save you a lot of dollars, easy on and off. Hotel is spotless excellent rooms comfortable and has a great Manager. Would suggest you talk to Laura the manager. A true professional that takes her job serious... The pool is a little small but this trip there was a wedding party going on and was it ever crowded... The Owners need to pay more attention to details about our Flag. Ripped and torn needed replacement.... Still an excellent stay. Check it out....

    4
    « Good value - nice location »

    This Best Western is well situated with several good quality and fast food options close by. The breakfast area and options available are slightly better than your average Best western as well. We did not use the outdoor pool or hot-tub but it looked as though those who were using it were enjoying themselves.

    5
    « Great for a stopover »

    Clean room, good service from all staff members. It was nice that there are a number of different restaurants within walking distance of the motel. Breakfast was good with a few hot items, besides the usual cold cereal and fruit.

    1
    « Terrible stay »

    After checking in (with no warning of what was to follow) we walking into a room that smelled like an ash tray. Then we saw an ash tray and realized it was a smoking room. Called front desk and they said that's all we have left (no apology). We were later woken up by loud talking and music in the room next door. I called the front desk and the gentleman said "I'll let them know" ..strange response and the noise did not cease... Really? At checkout he next morning I asked about the noise and getting no real assistance and she said, "oh those people are here long term and we'll have to talk to them." That didn't help us sleep. She was the first person who was very nice but said she couldn't do any compensation because we booked though a 3rd party. Worst experience ever. If you look at my reviews you will see they are nearly all 4 stars or higher- I am pretty easy to please.

  • 5
    « Strawberries in the Lobby »

    We like this Inn with a friendly staff that recognizes us as past visitors. I like the strawberry theme in the lobby and in the breakfast area. The Inn is clean, comfortable and conveniently located right off I-40. The breakfast is complete and the area is kept clean and neat. The beds are comfortable, too.

    2
    « Lack of Hot Water »

    This hotel has a problem with maintenance. Hot water was out at 8:15 am and the shower drain was clogged on the 3rd floor. I would skip it. The room was non smoking but still had a lingering smell of smoking. Also, the bed was generous in the suite but was saggy.

    5
    « Great! »

    Hotel and room were clean, staff was friendly and helpful, and it was very quiet. Pool was clean and pool area was well taken care of. Workout room was also clean. Breakfast was good too. I have no negative things to say; we would definitely stay here again!

    2
    « Bathroom needs repairs »

    Our bathroom toilet was not bolted properly to the floor. The toilet tipped from side to side. No hot water from the sink had to use the bathtub water for washing. The jacuzzi in the pool room only had 2 jets working. The queen bed was flat and lumpy. Last years stay was nice. The quality has diminished.

    4
    « Friendly staff and very clean »

    The hotel was very clean and the staff was friendly. Daniel at the front desk on the evening shift was very helpful, he went above and beyond to make our stay better. I am a smoker and stayed in a smoking room on the 3rd floor. The ventilation in the rooms were very poor. The hotel is a good location to either head toward Gatlinburg or Knoxville. I would definitely stay here again

    4
    « Definitely worth while »

    The staff was very friendly and professional and the property has been updated throughout. Very clean and well maintained. I cannot address the rates as I was there on BW rewards points.The breakfast was substantial and they have one of the best channel selections I have ever seen in a motel. Very easy access on an off the interstate and a good selection of restaurants within walking distance. There were two small issues, the parking lot is pretty small and since I pull a trailer it was good that I arrived fairly early and second the mattress was beyond firm, more like downright hard. But since it was only a one night layover it surficed.

    5
    « Best place to stay in Knoxville »

    I never stay anywhere else when I have business or pleasure in the Knoxville area. This Best Western is a very good value and the staff are always friendly and accommodating. The place is clean and nice and the free breakfast is always a plus.

    4
    « Pre interview stay »

    The weather was Predicted to be icy so, I came into town a day early to prepare for an interview. Upon arrival I was greeted with a chocolate sampler because it was Valentine's Day. The hotel staff was friendly, the room was clean and comfortable. I have found this particular hotel chain to be superior in their price range the beds have always been comfortable no matter which best Western plus I have stayed in. They are my first choice in the budget hotel price range. I will always look for the best western plus when traveling from now on.

    4
    « It was good »

    Everything was very clean, and quiet, easy to sleep, everyone was nice but the pool had so much chlorine, you could smell it, and it made your eyes pure red. But the only bad thing was the pool, and the lobby temp. it was freezing. Would Recomend it.

    4
    « Good Overnight Stopover »

    The rooms were nice with comfortable beds. The breakfast was more than adequate. Among other things it included bacon, sausage, gravy and biscuit and bagels and cream cheese. Internet worked well. Staff was friendly.

  • 5
    « Wiley G »

    I have stayed at this hotel over the course of several years both for work and pleasure and have never been disappointed. I would recommend this property to anyone needing a room close to Knoxville, TN

    5
    « best palce to stay in knoxville »

    Mr. Chohan and his staff provide exemplary service and hospitality they really make you feel at home. The staff is very friendly and eager to help. This hotel sets industry standards in my opinion. ....

    4
    « AMY S. IS Very professional and Courteous. »

    Really enjoy the staff, they are very Friendly and helpful And are more then willing to accommodate your needs. And they do so to the best of their ability, When Amy S works she's always smiling and ready, Denial is very helpful as well overall always a great experience.

    4
    « Good value »

    I stayed as an overnight stop traveling north. It was clean and quiet. Bed was ok. They had a decent breakfast. Front desk personnel were nice. I would stay here again. It is right off the interstate.

    4
    « business in knoxville »

    great hotel there for business staff engaged when asked a question they were very nice breakfast was average good but I'm a chef so I have different standards staff was helpful and rom was clean and good size had stayed at a Hampton inn the night before and this room was bigger a little outdated in the lobby but that was not the way the room was bed was comfortable and room was clean had a fridge and a microwave (older but it worked) there are a few fast food restaurants and a few nice restaurants right by the hotel when I return to Knoxville in the near future I will be staying here.

    4
    « Good Place for a Stopover in Knoxville Area »

    Stayed here for one night on a cross country solo driving trip. Room was comfortable, clean and quiet. I enjoyed using the treadmill in the small fitness room after a long day of driving. Breakfast was fine. The young man at the front desk recommended the Italian restaurant nearby and I walked there for dinner and had an excellent lasagna. Overall a very comfortable stay. I would definitely stay there again. A good value for the money.

    4
    « Very Nice Hotel And Friendly Staff »

    I don't travel often but this hotel was a nice place to stop on my way to the beach. Front desk clerk Amy was friendly and made small talk with me at check in. The room was clean and the bed was comfortable. Breakfast was very tasty and the lady who worked the Breakfast Elizabeth was very sweet and I loved her southern accent. Check out was speedy and also pleasant. All in all this was a plesant trip and I will recomend it to friends and family.

    5
    « Recommend »

    Accidentally booked the wrong night and the hotel worked with me to make it right. It wasn't easy but they made it right and made me very happy and would stay again. Don't book and navigate at the same time. Amy was very helpful in making it the right reservation, the room is clean and beds comfortable. I always stay with best western and this is just another reason why I do.

    1
    « Surprisingly bad despite good reviews »

    The good: The bed was comfy and the room was relatively clean. There was running water. The breakfast was hot. The lobby is very nice looking. Check in and check out was smooth. The bad: Quick version- we had no heat on a below freezing night and the hotel didn't do anything about it, the third floor reeked of smoking smell and chemicals, and the pool was a wreck. Long version- This was actually the worst hotel experience I can ever remember. We arrived at 3. All was well until we reached the third floor. Our first impression was cigarette smoke, which was ironic due to all the non-smoking signs. I was getting nervous, but I really wanted this to be a great weekend, so I figured the room wouldn't be bad. The wall paper in the hallway was bubbling and peeling off the walls, but again, the room is what matters. We opened the door and were greeted by not cigarette smoke- thank goodness! But the air was cold and there was this strong chemical smell (probably to remove the previous smoking smell). We turned on the heat that was obviously not on and unpacked, heading off to the wedding that had brought us to Knoxville. We arrived back at the hotel around 10:30. The parking lot was full, so obviously they had a lot of business that night. We arrived at our room again after holding our breath through the hallway (yes, it was that bad) to find the room was frigid. It was unfortunate since it was near freezing that night. We also began to notice how strong that chemical smell was again. My husband said he could taste it. We fiddled with the heat, and realized that it was blowing out COLD air. I suggested going downstairs and asking for help, but Husband thought he fixed it/didn't want to move our stuff, so we climbed in bed. It was not fixed. After laying in bed for an hour, we were both shivering. We could hear people in the hall, outside, etc. My stomach was starting to feel nauseous from the chemical smell. I finally convinced Husband to request a room change. Downstairs, he is informed that there are no vacancies (I believe that b/c of the parking lot) and that there is nothing the hotel can do. He asks for a discount, but we "already received a discounted rate by booking through a third party." He asks if anyone can take a look at the unit, you know, since it is below freezing outside. The concierge calls out her 12 year old son to have him check the thermostat (not the unit). My husband declines this offer as the thermostat has two switches (cold and heat, auto and fan) and he can figure out that as well as a 12 year old. He comes back. We take the blankets off the other bed, huddle together for warmth and get over it since sleeping in our car in below freezing weather is a bad idea. That morning, we are still cold. We go down to an okay hot breakfast (salty eggs, but good everything else). It is warm in the rest of the hotel thank goodness. I REALLY wanted to swim in their pool and have some hot tub time before we check out. Those amenities attracted me to the hotel in the first place. Plus our room is cold. We get to the pool and its bottom is filthy. There are chunks of loose concrete littering the bottom and all sorts of things floating in the water. As an ex-hotel lifeguard, I was appalled. It MIGHT get cleaned once a week, every two weeks, when a hotel pool needs a minimal every other day cleaning. Needless to say, I skipped it and the hot-tub (hot tubs are typically unsanitary in the best hotels). We checked out earlier than planned. The morning concierge asked about the heat and offered an apology, but nothing else. Our luggage smelled so strongly of that chemical that now our car still smells of it, 24 hours later, not to mention our clothes and suitcases. Best Western, I would strongly look into the management of this hotel.

    4
    « Have stayed here many times over the past 5 years »

    Generally, the hotel is very good. Always clean and orderly. Amenities are about standard (internet and free breakfast), and the pool and Jacuzzi are indoors, and very nice. With the exception of a very unhelpful front desk attendant 3 years ago, the staff has always been both friendly and helpful. The location (right off the highway) is perfect for jumping right back on when leaving. I would recommend this hotel to friends or family.

  • 5
    « Great place »

    We have stayed at the Best Western PLUS strawberry for the past three years about 36 times! We have tried other hotels, but we feel that the BW strawberry has to be the best! The rooms are clean, warn and welcoming check in and check out. Wonderful breakfast area and over all a great place to stay.

    4
    « Exactly what we needed »

    The king suite on the first floor, non-smoking was roomy and well equipped. The bed was extremely comfortable. We liked that the bathroom had a timed heater. The only minor problem was the tub had a dripping faucet. Our check-in was efficient and the breakfast was quite good. I would definitely use this hotel again.

    5
    « Hotel stay for the Dixie Classic Poultry show 12-5/6-15 »

    Wonderful clean hotel. Pool and hot tub were very nice and my family had a good time swimming. Staff was extremely pleasant when we asked for extra towels or blankets. We do not travel much and the thought of bed bugs/roaches scares us and we did a bug check before taking our bags in the room. The room was clean as can be, smelled nice upon entering. That is very important to us. We would stay here again if we come back next yr for the Dixie Classic!

    4
    « Great location west of Knoxville »

    Good location near highway 40. The facility was overall clean and maintained. Breakfast was typical of other Best Westerns. However, the breakfast staff was wonderful and friendly. The main complaint was the bed, it was worn out. I would not likely stay here again.

    4
    « overnight stop »

    Beautiful hotel just lacks attention to detail by housekeeping. The night clerk was away from the desk for 10 minutes or more when we arrived. This young woman was annoyed to be asked about a malfunctioning TV remote and did nothing to replenish the lobby coffee. Other than this the property is very nice.

    4
    « Girlfriends »

    Went to Gatlinburg for the first time for a girlfriends getaway and loved it. Nice reasonable hotel. It was a grea t location to go tto the Smokies or visit some Wineries. The food at Parkside Grill and Calhouns was excellent

    4
    « Easy access off Highway 40 »

    Good location , easy on and off access to highway 40, yet room was quiet with no highway noise..Large room with microwave and refrigerator. We took advantage of the small fitness center available for a morning workout , before a tasty breakfast of eggs, sausage and home fries, plus lots of other choices. Free USA today at front desk. Hotel staff very friendly and welcoming.

    5
    « Great stay and close to amenities for traveling. »

    The facility is very nice and convenient to the interstate, gas stations and various restaurants. The staff was very courteous and helpful during check in. The breakfast was very good with variety. The room was VERY nice and the bed comfortable. If you're looking for a great place at a reasonable rate to stay do not pass this up.

    4
    « Would stay here again »

    Hotel appearance was pleasant. Reception staff was very helpful. We were traveling with a handicapped person confined to a wheelchair and needed a room to accommodate 3 adults. Explained what we were looking for and asked to view large rooms before committing to staying. This request was met as if it was a normal daily occurrence. Love that! Breakfast and internet were included included in the price. Another plus!

    2
    « Not recommended »

    This location was not up to the normal standards of a "Best Western Plus". Smokey room, poor mattresses, no hot water, slow internet, no shampoo, sticky hairdryer. There is a new Comfort Inn Suites next door.

  • 3
    « Stayed for two nights. Slept just fine. »

    I stayed here with my family for two nights. I was a bit concerned by some of the other reviews, but we had a clean room and shower, and slept just fine. The morning staff was great, my only issue was; my wife asked for a milk for our kid's bottle at night. The evening front desk staff refused to get her a milk. We've never had a problem in any other hotel before asking for milk.

    5
    « Great place to stay »

    We were very satisfied with our stay. Th room was clean and did not reek of cigarettes like many other no-smoking motel rooms I have stayed in. The staff was extremely helpful and courteous. The breakfast was above average. We will stay here again if we are ever in the area.

    3
    « Reasonably Nice Stay »

    Nothing particularly memorable about the hotel except that breakfast only goes until 9:00 a.m.---kind of an early cut off for leisure travel. The room was nice enough, bed was good but blanket on bed looked like it needed to be replaced. Our toilet was loud upon flushing, but it worked. The lobby has a cigarette smell, hallways too. I'd say this is an average-to-nice quality hotel in a good location for travel and fast food or chain restaurants.

    1
    « Snoop »

    Several things wrong with room, like faulty lamp, toilet didn't flush, and beds were old and uncomfortable, and whole ground floor smelled. room rate was more then internet quote. They would not honor one of their own discount coupons we had. The manager said there was a big event in town so he could not honor it, plus we were getting their last room. we watched 3 more people, without reservations, check in after we did. The evening desk staff was not friendly or helpful. We stay at best westerns as often as we can. They always seem so accommodating and very helpful and friendly. Rooms are usually clean and beds comfortable, never a complaint, however this best western was extremely substandard for that chain. Worse stay we've ever had at a best western.

    3
    « Rough night »

    Went off other reviews that said this place was nice. Yes, it seems clean but that was the only plus. The beds were extremely flimsy and uncomfortable. The linens were thin, old and rough. Pillows were not plush. The room temperature didn't regulate well and was noisy. My daughter had better bunk mattresses at camp than the poor mattress on the sofa pull-out. I could hear every door that closed in our hall throughout the night...when the noisy air wasn't running. Last, the coffee was horrible.

    5
    « Excellent Staff/Great, Clean & Spacious Rooms »

    The staff here is very kind and helpful, with only your wants and needs in mind. They offer excellent customer service and check you in and out in an quick & efficient manner. Rooms are clean and well stocked. They also have a Rewards program that you should check out as well!

    5
    « Awesome »

    This was one of the best hotel we have stayed in. Everything was excellent. If all best western hotels was like this one we would use more often. The rooms where clean and the beds where very comfortable.

    4
    « Good location »

    Very friendly staff. The staff was very informative of the accommodations and amenities. The King Suite was an excellent value. The hotel has non-smoking and smoking rooms. Non-smoking was very nice. Smoking rooms smelled strongly of smoke. We opted for a smoking room due to limited availability in the area.

    4
    « DelMoro wedding »

    Our family had a block of 9 rooms, and they were able to keep us all together, even with a big football game that weekend! Rooms were nice and spacious, with a mini fridge and microwave. The night desk clerk, Daniel, was awesome! Our family gathered in the commons, after the wedding, and he was helpful in ordering pizzas, and was an all-around gracious host! Housekeeping staff was very friendly, and made you feel welcome! I would recommend this hotel!

    1
    « Customer Service »

    I booked my reservation threw price line, because I had death in the family, however when I called and spoke to Amy she stated if I needed an handicap accessible room it would be an additional $95, and if I needed to check in before 3 it would an additional room charge. When I arrived at the hotel I was greeted by a beautiful lady name Laura. She informed me that she had to redo / fix my reservation because Amy had took my room for herself knowing I needed a handicap accessible room. She apologize and couldn't understand why an employee would take a guest room for herself. Laura did get us checked in early. There were a few pleasant employees Debbie (housekeeping ), Elizabeth (cook), Laura (front desk). I'm real big on customer service and Amy ruined this already unpleasant visit for me. It doesn't take much to please a guest, however it's easier to lose guest with unpleasant attitudes.

  • 4
    « Good with one exception »

    We stayed one night on the way to the Myrtle Beach. The hotel was clean, the staff friendly and check-in was quick and efficient. Our room was number 220 at the end of a corridor. It is next to the exit that leads down to the pool. Convenient if you have children. We were afraid there would be noise from constant slamming of exit door, but we had no problem with it during our visit in the off season. Our room had one king bed, which was comfortable. The free wifi was adequate, but there was also an Xfinity hotspot available for us to choose. I was impressed with the quietness of the air conditioning unit. My husband loved the workout room since he always uses a treadmill. It was in great shape and we noticed the reclining bike, free weights and bench were also in good condition. Breakfast was good, hot, and area kept clean. Only exception to our stay: the pool was fine, but the hot tub did not work at all. There was no sign posted about it being under repair. Cracker Barrel restaurant was just across the highway intersection. Burger King and KFC are next door.

    4
    « Nice Surprise. »

    Based on reviews was not expecting much . But a very pleasant experience. Young man checking us in was friendly and efficient. he recommended Puelo(SP) just 100 yards away and told us we got a discount if we showed Key. had a very good dinner . Nice room , indoor pool and hot tub, everything was clean and modern. Pretty good breakfast, but the lady in charge of breakfast abit to perky at 7am in the am. Will be going through the area again ina couple of days but got a different hotel on Hotwire drat

    3
    « Adequate for a night »

    Staff at check in was helpful but not friendly, First room shown the hallway smelled of cigarette smoke, second room was on second floor, comfortable and water was hot, approximately 230 am I heard water dripping in bathroom, apparently the room above had a plumbing leak that was coming through the celing in my room bathroom, reported the leak and was offered to switch rooms but at that hour I declined

    4
    « Favorite hotel on this trip »

    This is in a good location, for me, east of Knoxville. There are restaurants and gas here too. The room has the fridge and microwave I now expect. I always use a fridge and never the microwave. There is an indoor pool, workout area and computers, but I didn't use them. The wifi is fine but the instructions for username / password weren't clear. They recommended a restaurant next doorish which I loved. When I came in they told me to park my Harley under the portico roof which is much appreciated.

    5
    « travel »

    I was traveling home from a visit in VA. Stopped for the night with no reservation and was able to stay at the Strawberry Inn, Knoxville. It is a beautiful hotel and very clean. Staff is friendly. Breakfast was usual breakfast fare and fine. I would definitely stay here again.

    5
    « GREAT PLACE »

    We travel to Tennessee on a regular bases to visit our son at the University. For the past three years we have stayed in this hotel more than 50 times and I can say we have never had a problem! It is like visiting with your family when we arrive! Great location: near the shops and downtown at a much better price.

 

Getting to the hotel ...

All directions
·From: The north. Take Interstate 75 south to Interstate 640 east. From Interstate 640 east, go to Interstate 40 east. Exit 398 Strawberry Plains exit. Take a right turn, then the first traffic light (Region Lane) turn left. Then the first right onto Shumard Avenue to the BEST WESTERN PLUS Strawberry Inn & Suites. ·From: The south. Take Interstate 75 north to Interstate 40 east. Exit 398 Strawberry Plains Pike exit. Take a right turn and at the first traffic light (Region Lane) turn left and then the first right onto Shumard Avenue to the BEST WESTERN PLUS Strawberry Inn & Suites. ·From: The east. Take Interstate 40 west exit 398 Strawberry Plains Pike. Take a left turn. Then at the second t...

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