BEST WESTERN Plus Kitchener-Waterloo,  Kitchener

4.0/5  - based on 241 guest reviews.
2899 King Street E, N2A 1A6, Kitchener, Canada - See map
+1 519 894 3500 +1 519 894 1562

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
TripAdvisor Traveler Rating
based on 246 traveler reviews
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Choose this welcoming Kitchener-Waterloo hotel and enjoy abundant amenities, friendly staff and being near Bingemans, RIM and the University of Waterloo. You'll feel right at home in the luxurious, yet affordable rooms -offering cable television, free Wi-Fi, coffee maker, microwave, refrigerator, desk and much more. Get the perfect start to each day with a complimentary full hot breakfast, including scrambled eggs, sausage patties and waffles. After fueling up for a full day, you can easily explore the area, as this Kitchener hotel is near so many exciting attractions and area businesses. With Dare Foods, Deloitte & Touche, RIM, Toyota, University of Waterloo, Wilfrid Laurier University, Centre for International Governance Institute, Fastenal and more all near this Kitchener hotel, those traveling for work are ensured a productive trip. Looking for discovery and wonder? Visit the nearby Butterfly Conservatory, African Lion Safari, Centre in the Square, Kitchener Memorial Auditorium and Bingemans while staying at this Kitchener, Ontario hotel. Sports enthusiasts will enjoy visiting Sportsworld Arena, Chicopee Ski Area, Rockway Golf Course, RIM Park and Doon Valley Golf Course - all close to the Best Western Plus Kitchener-Waterloo. Looking for some retail therapy? Fairview Park Mall, Conestoga Mall, Southworks Outlets & Antiques Mall and Kitchener Market are near this Kitchener Hotel. St. Jacobs Farmers Market is also just a short distance away. Guests will also be near many events, including Oktoberfest. After a day of exploring the area, relax in our rejuvenating hot tub. We also offer a 24-hour exercise facility, a newsstand, complimentary light dinner on Mondays, Tuesdays and Wednesdays, 24-hour front desk, dry cleaning, a business center and free parking. With 11 restaurants within less than six kilometers, you'll never have to travel far for a delicious meal. Enjoy your stay.

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Room 1

Guest reviews


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based on 246 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
86
Verygood
 
100
Medium
 
35
Poor
 
19
Horrible
 
6
Business Business 68
Couples Couples 76
Family Family 53
Friends getaway Friends getaway 29
Solo travel Solo travel 16
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Kitchener-Waterloo,Kitchener
  • 5
    « Beautiful/Clean/wellkept »

    Check in is at 3pm and we arrived at 5. The girls at the counter were waiting for us with smiles and friendly greetings. I told them the name on the reservation and they immediately found our rooms and within 5 minutes had the key cards ready to go and we were checked in. I have stayed at this Motel before and wasn't disappointed that time either. That particular time we had 2 double beds. This visit, we had a King size bed. The room was small but well laid out and very clean. Everything we needed was in the room. There is a microwave, mini fridge, free wifi, shampoo, body lotions, and numerous other toiletries, mini coffee maker with enough coffee and tea for 2 people. The bed and linens were soooo comfortable. I could have laid in bed all day. Morning breakfast consisted of scrambled eggs with onions mixed in, brown beans, waffles, fresh fruit, coffee, tea, 3 kinds of juice, too many pastries to list, cereal, etc, We left full!! There is a hot tub, sauna (wish i knew, i would have brought my suit) workout room, business room with 2 computers and a printer. I wouldn't hesitate staying here again. This will be the first place I book if I ever go to Kitchener and need a room. Thumbs up. My only complaint was that my partner is a smoker and we never thought to ask for a main floor room but that was my fault (blame the non smoker for that one)

    2
    « Very strict rules hotel »

    Not a good choice for a hockey team tournament hotel. Our team booked the party room well in advance on the 1st floor and all of a sudden at 9:30pm the front desk staff started telling us we would have to leave the party area at 11:00pm. Everyone was having a nice time chatting and socializing and not being loud or disruptive. However to comply with their demand and rules, by 11:00pm? we cleaned up the party room and we went upstairs by our rooms. We were talking in the halls between our rooms and the hotel security guards kept coming up and at first just glared at us as they walked by and later told us we were too loud. If we had stayed downstairs in the lobby there would have been no issues. Also 11:00pm does seem excessively early to kick a team out of a pre-booked party room on a Fri evening when it was far away from the guest rooms. This didn't make for a conducive atmosphere for anyone plus the attitude and demands by the staff made us feel very unwanted as guests. Other issues we encountered: The put non-hockey guests between the rooms for our hockey team. The rooms were not very clean. ? In one case the carpets were not vacuumed and dirty. ? In another case they had to change their own sheets because they found the beds in the room dirty and there were no housekeeping staff on site.

    4
    « Great hotel, friendly helpful staff »

    Just checked out...checked in 2 hours early. Room was on the 2nd floor and facing the highway. Did not hear any traffic noise at all. Room was clean and well kept. Staff were very helpful and friendly. We had a little hitch when we checked in...totally my fault, but they worked with me and it was settled in no time. Free breakfast was good. Coffee and tea was available 24/7. I have no complaints. I just would have liked a pool tho. Would stay again with no second thoughts.

    4
    « Visiting Family in Kitchener...this motel is within a short drive to their home and lots of shopping »

    We were very pleased with our stay. When I asked for a ground floor room because of mobility issues, they upgraded our room. The room was nice, except the cover on the decorative pillow on the bed needs to be washed. The complimentary breakfast is very good, good selection. It would be nice if it was open to at least 10 on weekdays instead of 9. Some of us (seniors) are there for pleasure, not business and like to sleep in and not rush in the mornings. The only issue we had was the noisy young girls (soccer team I believe) running up and down the hall on our first evening. And the parents who woke us up discussing their drinking habits outside our door after midnight. They did move on when my husband asked them to take their discussion to their rooms. Will really have to try to remember to ask the desk if there are any sports teams staying and ask for a room as far away as possible as this has happened to us numerous times in different motels. Other than that our stay was pleasant and the location was very good and the staff was friendly and helpful.

    4
    « Great choice »

    We were in Kitchener one night for a concert at Centre in the Square. The hotel was a ten minute ride to the venue and there are a few restaurants within walking distance. We stayed one night and found the hotel and room were clean. The front staff was very friendly and helpful. Breakfast in the morning was better than average with hot breakfast items included. We would recommend this as a good place to stay.

    1
    « Wanted to leave »

    This hotel is old and in need of a makeover. I think it was formerly a Journey's End motel which was pretty low end. The lobby was ok but the front desk staff were very bland and seemed disinterested in our group which was a hockey team. We had at least 18 rooms reserved. Upon entering our room, the smell of smoke was apparent. This was evident in all of the rooms that I visited. The bathrooms were tiny and the bedroom area was very small. Too small for hockey gear and personal items. I was on the side of the building that was next to the highway off ramp. I heard traffic noise all night Friday night and a little less on Saturday night. The sliding door was so thin that it let a lot of noise and cold air in. My bed and pillows were quite comfortable but many others in the group complained that the mattresses and pillows were awful. There was another team in the hotel who were eventually evicted due to some interactions with the young security guard who has a bad attitude and no people skills. He made it his mission to make both groups miserable. We found out that 30 families were told to leave on Saturday morning. These people were all family oriented people who were peaceful and just looking to enjoy some down time between games. Their activities were nothing new to hockey tournament families. This hotel should never host teams because they don't want to accommodate their needs such as using the breakfast room for food that has been brought in and for having people socialize in the hallways. I could go on and on but would rather recommend that you avoid this hotel if you are a team or large group and only stay there if you want a cheap overnight when you are away from home. I can't begin to tell you how disappointing this hotel was and basically it ruined the whole tournament for my family and the majority of the families from our team. I don't think they realize how much tournaments mean to the economy in K-W. I guess they didn't mind losing out on the 30 hotel rooms they could have sold for the Saturday night. Bad, bad,bad.

    4
    « One night but good choice »

    I stayed only the one night with my family but the hotel and room were clean. The front staff was friendly. Breakfast in the morning was better than average with hot breakfast items included. I would recommend this as a good place to stay.

    3
    « Average to below average »

    PRO'S - good breakfast for a hotel - friendly staff - surprisingly quiet - close to highway, shopping and restaurants - parking right outside our door - Fridge / Micro in room CON'S - moldy bathroom!!!! EWWW - we would not shower! - sports teams stay here - ask before you book - no pool, - does have sauna and hot tub - didn't use - too many kids - our room had furniture 2x too big for the room too crammed

    1
    « HOCKEY »

    I was coming for my daughters hockey tournament, and staying for two nights..It started off that as I entered I could smell a musty odour. I was greeted with a smile and with great mannerism. I asked if I could check in a bit early, but my room was not ready yet. I asked if I may have a look around and if I may see the room that our hockey team will gather in. The hotel clerk pointed and said it is our breakfast room right off the lobby. It seemed fine for a team to mingle in and to bond as hockey parents. I left the hotel as my daughter had a game. After the game at around 9 PM I did check in and had great service. I entered my suite and checked it all out. ( checked out the bed for any critters and if my sheets were changed. Yes it was clean and satisfactory. ) I went to see if the team Manager was checked in. She was in her suite checking it out. She had DIRTY stained sheets. She called front desk and asked for clean sheets. I helped her change and make up two beds. We proceeded to our team room.The parents brought food and drinks. We had to share this room with another hockey team. At around 9:30 PM the security guard informed us that we could only stay until 11PM. As this room is the breakfast room and needs to be prepared for morning breakfast. This is when we were all informed that we could not have any alcohol in this room. If we want to go back to a room ( suite )at 11:00 Pm we could drink then. So we did. We had the door open, as there were many people. Some one reported us, and the security came to tell us we were too loud and there were a complaint against us. Also to close the door. We were bonding as parents. Some of us thought to cancel our last day and if there will be a cancellation fee. I proceeded downstairs and was shocked to see two police officers, two security and the team manager trying to settle this confutation. Again someone complained and front desk called the police. The problem was we were told we would have a room to eat and drink together. Nobody said no alcohol and that we needed to leave by 11AM. The front desk put a guest in-between two hockey teams. They should not have done this. The team manager wanted the hotel manager to cancel all of our bookings for the last night and if there would be a cancellation fee. The hotel manager in front of the two officers and the security guards said to fee to cancel....BUT I am kicking them all out for 11AM. The team manager wanted the hotel manager to give us proof that there would be no cancellation fee....AND the hotel manager did not give us proof , she had a worker at the front desk give proof.We all left before 11AM and even the rest of all the hockey teams and all the guests left. We drove and we all got a room at another hotel with our own party room. We drove by and that evening there were no cars in the parking lot. DO NOT STAY THERE.

    4
    « In town only one night »

    Visited Kitchener for Funeral. Stayed one night. everything was good. Clean room, Friendly Service, Reasonable prices, Great breakfast! one minor glitch power went out using the in-room coffee maker just reset it in bathroom....no big deal. good stay

  • 5
    « Thur afternoon 3 54 pm 27 oct 16 »

    very good....clerk helped with directions to tourist attractions...and giving directions...and printing out the map and directions.. along with directions to various restaurant locations and shopping locations..

    2
    « NUTS! Kids hockey team »

    Everything went great until a large group of parents showed up on the 2nd floor and took over the entire hall way with a bunch of yelling kids with hockey sticks and pucks. The noise was hellish. The hotel is large enough that they could have placed this group far enough from the rest of us and addressed the noise issues.

    4
    « Good Stay »

    I enjoyed my stay at the BW+ It wasn't in a picturesque location but it was convenient for the highway and was perfectly good for a 3 day business trip to Waterloo and Guelph. The room was of a good size but room 116 had a desk that over consumed the space, it was huge, whereas some other rooms had smaller desks that were of a more proportionate size. The bed and pillows were very comfortable and bathroom was fine. The room had a coffee maker but no kettle, kettles are much better for making tea so the coffee maker which was a bit scaummy in the water resevoir was a disappointing for me, nevertheless coffee and tea making facilities were on tap 24hrs in the public area of the hotel so that was well used by me. The room had several sockets, very important for all the traveller gadgets but like almost all Canadian hotels it didn't cater for international travellers who have to use adaptors to plug in devices. Most sockets are integrated in the lamp stands so for the one at the desk I had to tip it back and prop it in this way so that I could plug in my plug adaptor. A simple socket on the wall near the desk would make it much easier. I have to applaud the hotel for having overhead lighting in the room, so much easier to work in (the majority of hotels only have free standing lamps and uplighters). Also as this was not a luxury hotel I was pleasantly surprised by the well 'stocked' exercise suite which conained several training machines. It also included a spa and sauna and a couple of business computers. I also thought this hotel provided a good breakfast buffet although the yoghurt fridge was not immediately obvious and only spotted in the last day. The hotel has a couple of vending machines selling cold soft drinks, chocolate and crisps. There are a few small restaurants and poorly stocked convenience stores nearby not gret) so a vending machine or shelf with some microwaveable food options to buy for your evening meal would be helpful particularly as the room includes a fridge with freezer shelf and a microwave option. Would I stay agin? If I returned on a business trip, yes I would but I would visit a good supermarket before hand so I could buy some snack foods for the evening. The hotel did have a simple complimentary meal on the Wednesday evening, this was unexpected and appreciated but not vegitarian friendly. Staff were great, pleasant and helpful.

    3
    « Great Service, Comfy Beds, Poor Wifi »

    Check ins a breeze;courteous too. My room was narrow and the wifi seemed like it couldn't handle the guests demand, couldn't even stream a movie without it pausing., fridges are tall fit a fair bit in, soap washed good smelt great too.

    5
    « " Great Stay" »

    The staff were very friendly and helpful. The rooms were clean, all the amenities you need were in our rooms, the beds were very comfortable. Hot breakfast was great with a good variety for everyone to choose from. Close to restaurants , and a short drive to great shopping in the area. Over all we enjoyed our stay and we will be staying again.

    4
    « Jacuzzi room »

    My stay was quite lovely in the jacuzzi suite. Very comfy beds and nice cozy room set up with mirrors around the jacuzzi to make it seem more roomy. The breakfast was average but the staff were all very helpful and friendly. Nice hot tub and work out area, small but good for one or two people at a time. Great price.

    4
    « Would stay again! »

    Great beds, clean, quiet rooms and excellent room service. Front end staff was great, close to a lot of great restaurants and a very short drive from shopping. Close to the conference centers I needed to be at. A bit hard to find as the drive way sort of sneaks up on you - the hotel is in a bit of a low spot, so the driveway is hard to spot.

    4
    « Just Ok »

    We only booked at this hotel because we had a wedding in town and the bride and groom blocked off rooms for their guest. When I called back in June to book my room I requested an early check in as I knew I wanted to get ready for the wedding at the hotel and not have to drive down in my attire. When we arrived at 2:00pm we were told our room was not ready yet and they didn't know when it would be ready but they were doing their best to get it ready. Another couple that we can down with, their room wasn't ready as well, never requested an early check in and was told their room would be ready in about 15 minutes. We all sat in the lobby waiting for our rooms to be ready. We waited for about 40 minutes before they told the other couple their room was ready to go. We went to their room to start getting ready. My husband at 3:00pm (which is check in time) went back to the front desk to check in we again were told our room wasn't ready, so my husband said "then I guess I'm entitled to a free night, as check in time is 3:00pm, it's 3:00pm and my room is not ready." The one lady that we were dealing with couldn't answer his question, but the other attendant looked in the system and said, oh here is a room they can have and gave us a room just down the hall from where our original room was. Never have I, in all my travels ever experienced such poor customer services then we did that day.

    2
    « Not so great »

    Requested early check in. Room not ready an hour early. That's ok. Can't guarantee it. Wait in lobby for almost an hour. New people walk up to reception. Receptionist says "You're room is ready. I'm just going to check these people in first". Whatever. Ask to use a bathroom while waiting. There's one down the hall. Gross! It's got someone's excrement smeared on the toilet and sink. I tell the person outside the bathroom who is mopping. She says "That's ok. It's fine". Go back to reception and check in. But wait! My travelling companion's room isn't ready yet! It's now regular check in time. 20 more minutes for her room. General fail.

    3
    « Good budget hotel »

    Rooms are clean, furniture is outdated. The free breakfast features a variety of cereal, eggs, French toast. Hotel features several dining options across the street and around the corner . Hotel staff is friendly and there is a free airport shuttle that picks you up at the Waterloo airport.

  • 5
    « Quiet and awesome beds »

    This was the perfect end to a stressful trip down 401. Very comfortable. Very quiet. Very clean. Good shower. Free wifi. Great restaurants nearby. . State and Main a must try. Will be our spot to stay when in the area .

    2
    « Traffic Noise...staff not helpful »

    So I stayed here last night for one night...upon checking in asked if I could have a later check out ....a half hour later...no was the answer and also specifically asked if I was in a room with traffic noise...."you should be ok"..ya...no...traffic noise disturbed my sleep all night....and yay I have a 12 hour day ahead of me. Will not stay here again.

    5
    « Great Central Location »

    Within walking distance to many fast food, Italian, and steakhouse restaurants. Close to many local attractions and right on Highway 7/8. Very pleasant, efficient staff. Plentiful hot breakfast with scrambled eggs, bacon, waffle-maker, etc.

    5
    « another PERFECT visit :) »

    We were in Kitchener for Moparfest - biggest all Mopar car show in Canada!!! Every year we stay at this Best Western hotel. Everything was perfect. Hotel was clean, everything was in good repair. The hotel even brought in Security personnel for the weekend to watch over our show cars as we slept. All staff was very accommodating and tended to all our needs. The experience was absolutely flawless. It's why we come back year after year!

    5
    « Excellent Services »

    The Hotel is clean, the Front desk very professional , helpful and knowledgeable was helping to give me directions , the HK Staff clean the room on time and organized the Room daily in good manner , the Breakfast have a lots of items with good presentation and fresh food, hoping to come soon to this property

    4
    « Perfect »

    This hotel is clean, neat and tidy. We got a room on the main floor which was what we had asked for. We parked the car outside the door and enjoyed our evening. Breakfast was included and was a buffet, of the usual items being offered.

    5
    « very well maintained hotel. »

    Stayed here for one night on our way to St Jacobs after seeing a play in Stratford. Used airmiles,and was greeted by a delightful young lady on the desk. Our double room was well cared for,the beds were extremely comfortable,and the Melitta coffee in our room was much appreciated. The breakfast was very good,and above average,with so many choices,and as I am diabetic ,the vegetable scrambled eggs ,ham and baked beans with BROWN toast started my day off very well.The usual fruit yogourt,cereals and waffles were also offered.Would recommend this hotel if you are in the area.

    3
    « A Very Average Budget Hotel »

    Kitchener is not exactly a mecca of great hotel options. This hotel is average at best. The hotel is dated both inside and outside. The location is close to the hwy but the area is not inviting of tourists. There is a hot breakfast, basic but sufficient. This may be one of the better options in Kitchener but 1 night is more than enough.

    5
    « Great place to stay »

    We stayed one night Saturday, to visit a friend for his birthday. The hotel is very clean, comfortable and all of the employees are helpful. The bed was very comfortable, the breakfast was ok. I ate a bagel and had coffee and juice. The trip was enjoyable.

    5
    « Great service »

    I was impressed with service, cleanliness, appearance, quality of breakfast and cost of staying for a night was reasonable. I also used the fitness room which had good working equipment, was very clean and had wipes for cleaning the machines.

  • 4
    « Clean, comfortable place to stay »

    This is the first time we have had the opportunity to stay at this BW property. The staff is very friendly & helpful. The rooms are clean and we really enjoyed the complimentary hot breakfast. If in the area again, we will definitely stay here.

    4
    « Pretty good »

    The breakfest was good. The staff was very friendly and attentive. My only problem was when i arrived to my room there were a pair of used boxing under the bed skirt. Called the front desk and they quickly took care and discounted our bill for the inconvenience other than that the room was spotless.

    5
    « holidays »

    we pick this hotel as it had a good rate and we never had any problems with any best western hotel we have stayed in.It very close to st Jacob and the malls conveince to get too from either hwy 7/8 or the 401 Breakfast was good and hot and fast you never had to wait for anything that was empty .and it was nice to be able to park outside your room .Maid in the morning was friendly the only noise problems was the main road outside

    5
    « Amazing Service »

    We stayed at this location with all the guests for our wedding. I cannot say enough great things about the service we experienced. The wedding party were all hanging out in the hot tub area and drinking (which signs specifically say not too) and being quite loud. It was well after 1130 when someone from the front desk asked very politely to just try and not yell too loud. They understand we're here for a wedding and hope we have a great time. She we came to the hotel with my wedding dress the cleaning staff came to clean the room when we got there to ensure no one entered the room to mess up my dress. She also said she would mention to everyone on staff for the rest of the weekend to take special care when in that room. The morning of the wedding they came to make sure we had everything we needed to get ready. They even brought a more comfy chair from front desk to sit in when getting our makeup done. Can't thank you enough for your amazing service!

    4
    « Nice Hotel »

    In town for business and this hotel was right off the highway. Very clean and comfortable. Friendly staff at check in and check out. Reasonable priced and breakfast included. Would definitely stay here again if in Kitchener.

    5
    « Love this Hotel SOOOO Much! »

    Very Clean Hotel. Love the Hot tub and Gym. I have stayed here many times and love it. They have some slow cooker meals available for guests most evenings that are outstanding! The rooms are lovely and up to date with comfy mattresses and linens

    4
    « Cycle race »

    We're in Kitchener for a cycling race called the steaming nostril and stayed at Best western. Staff were accomidating and friendly. Room was okay decor is in need of updating, bathroom especially. No pool

    2
    « Motel turned Best Western Plus »

    Money has definitely been spent on the front desk area and then everywhere else is 'patch & fill'. From the poorly repaired holes in the bathroom where the hairdryer used to be...the view of the air conditioning units dominating the only window view...to the shower tile repair that leaves you wondering...how in the world is this 'Plus'??

    4
    « Good Hotel in Kitchener »

    This hotel is easely accessible and is near the 401. It is very clean. We always appreciate the little fridge for cold drinks. The breakfast is generous and very well maintained. For the other meals, there are lots of restaurants walking distance from the hotel. Internet works very well. the personel is nice and competent.

    5
    « good value for money »

    There might be other hotels in the area which are higher rated, but I'd prefer the BW - especially due to the very friendly and helpful staff/service. The (complimentar)y breakfast is absolutely ok, so on the whole - good value for money

  • 4
    « Best Western Plus rating »

    It was in close proximity to our destination and the staff service was excellent. The continental breakfast was very well done and included hot dishes as well as a variety of regular servings. The value was well worth the expense and I would look forward to staying here in the future.

    1
    « Wedding »

    I have contacted the hotel via email and I'm not surprised that I haven't received a reply yet... We all came back from a beautiful wedding and we weren't even in the building 10 minutes and the bride and groom got a knock on the door...why? A few of our guests went in there for a nightcap, security followed. (Apparently that's against the law at some Best Western plus.) I get it...your doing your job...but you took it to far. It's not because he called the police that upsets me, it's because he did it in spite, there was no fire code violation, there was no noise, he was simply pissed off that my son talked back to him after the security guard came off very aggressive and rude so of course, I would have too. I believe he was embarrassed and called the police to make his point. Nice one. And yes the police did knock on their door to find the bride and groom alone. Previous comment from the hotel : The security company has to follow protocol in certain situations that they encounter and we have ensured that they have done so. Really protocol? You were in the wrong, just admit it. Very disappointed. Like I said above, I get it but this went to far.

    2
    « Manager blames guest for complaints »

    Travelled to Kitchener for a family wedding. A total of 22 rooms were purchased. From the first night we were told there were pilots sleeping in the hotel and we needed to be quiet. This is a large family from all over that get together for these wonderful events. We were in our rooms having laughs and conversation only. No whooping in up, we are generally an older crowd and no children running up and down the hallways. Just the chatter of people gathering in our rooms. The second night when we returned to the hotel from the wedding their security called the Police for fire code infractions, one of the wives left the latch open to her room for her husband and noise. Three cruiser of the cities finest arrived to to find all the parties were in fact in bed slllllleeeeeepppppinnnng. The officers met some of our party outside having their last cigarette before bed and proceeded to the Bride and Grooms room to see what all the commotion was - Guess what they were in bed. So over the top. I have stayed in many hotels were groups have gone to their rooms n were some what noisy and have called security to tell folks to quiet down but to call the Police - really. Contacted the owner Menish Kapal who at this point has not called back but he did call another of my group and said it was all our fault and that we should just own up to it, like all the other wedding parties have in the past. There is just something that doesn't add up here. Supposedly the Pilots were lodged near the wedding party group - really how stupid is that. Then to blame the guests who tried to manage this quietly with the management. Well when you get told to own up to something that was to over the top you just need to let other travelers know. Who needs this kind of downer after celebrating a wedding. You have been warned

    3
    « Normal Best Western Plus Stay »

    Passing through Kitchener to stay before our day trip to St. Jacobs. Check in was simple. We enjoyed our king room. Clean, fresh and tidy. First floor rooms have walk-out to parking lot which is handy to access the vehicle and stuff in it. Free breakfast is hot with eggs, toast, ham ,muffins, waffles, fruit etc...point is, it was decent and not the usual dry continental breakfast. Coffee was good, available 24/7 and had fancy flavored cream :) Front desk friendly and available to answer questions. Easy hwy access.

    4
    « Best Western Plus Kitchener »

    We stay at this hotel each time (every 6 months) when we are travelling for business. The staff are very friendly and the breakfast is a great start to the day. The rooms are large enough and the beds are very comfortable. Highly recommended.

    2
    « Volleyball tournament »

    Hotel was booked for volleyball tournament. We had around 10 rooms. My vehicle was broke into and robbed for my GPS perscription sunglasses and change. I notified the manager who informed me that this has happened a lot in the past but they have hired security to prevent this. All I saw was security inside the building. They offered no compensation at all for my loss. I wish they let us know prior to this that they have regular theft.

    4
    « Wonderful service »

    We stayed here one night with our team recently and I was very happy with service. The rooms are spacious and clean. Front desk staff is extremely helpful and friendly. The rate included a breakfast, the eggs weren't the best tasting but it was fine. I would definitely stay again, good value and pleasant.

    2
    « Poor Plus »

    Avoid parking level rooms (Room 118 is horrible). High traffic, loud and dirty rooms. Although I would assume that all BW compliance's have been met, it is a very poor plus. Stay if you have no other alternative, but do not expect much. If visiting the area for shopping or St. Jacobs Market, find alternative hotel. Staff were uninterested. Would not go back.

    3
    « Fine room , but... »

    We walked in and got our room right away. It was a nice king room with great stuffed chairs for both of us. We saw what looked like a sports team down the near hall and thought "'We're glad they are in another hall." Then out for late supper and returned to hotel to enjoy our room for the night. Shortly thereafter party moved into our adjoining room. Finally at midnight we called the desk. 30 minutes later it was still going on so we called again. It did get better but not actually quiet until after 1AM! So our nice room was kinda ruined by the neighbours. When we checked out the person on duty asked about our room and we commented on the noise. She gave us 20 dollars off our bill. Nice gesture. But hope next time noise rules are actually followed.

    4
    « Nice place for an overnight stay »

    Staff very friendly and courteous. Room was very clean but a little small. It served the purpose of a one night stay. FREE breakfast was very hot and tasty. Quiet halls and rooms. Parking outside your room is on the ground floor.

  • 5
    « Great Place to stay »

    This was at least the 20th time I stayed at this hotel and never have been disappointed. Great location, service... The hot tub and sauna is the best ever in any hotel I stayed at since they actually keep these hot. Nice change to all the hotels that have warm hot tubs... Good location, area has a lot of great bars and restaurants.

    4
    « Good stay terrible breakfast »

    We stayed at Kitchener best-western location. We had great value for money. All aspects of the hotel was great, except breakfast. I have stayed in a few BW locations and this was so far the least of my favorite.

    4
    « Clean good location to mall »

    Was there with a team... beds were comfortable, quiet (well the night we were there) and close to the mall and restaurants. Been here twice.. would go back. Usually hotels like this have hockey teams etc... and kids running down corridor - there were teams but well behaved.

    3
    « Comfotable room but no PLUS »

    While the bed was comfortable, the tv was fuzzy and all the channels didn't work, the smoke detector was being "almost" held up by masking tape. Breakfast was hot, the waffles were good but the rest of the hot food was not. Overall it was a decentplace, but definitely not what I would put in the plus category.

    5
    « Staff make the difference »

    This hotel had the best overall staff I've experienced in any hotel stay; it showed in the cleanliness & comfort of our stay. Their security is excellent, breakfast was wonderful, everyone was so friendly & professional. Overall best experience we've had at a hotel. Kudos to the staff, it truly is the people who make the difference.

    3
    « Three night stay in November »

    My wife and I were in Kitchener for three nights visiting family and friends and I attended a mens' conference at a local church. The hotel was very clean throughout and there was a junior hockey team staying at the hotel for two nights. The rooms were cozy and fairly sound proof as we didn't here the boys that were staying on the same floor as us. The only complaint I have with the hotel is the small breakfast area and the quality of the food. The staff were all very nice and helpful.

    4
    « value for money & staff.... TOP »

    I stayed a whole week and it was the first stay at this hotel after 6 stays in hotels of better category. However, I'd always come back to this one because of 1) friendly, helpful, kind, great staff 2) great value for money No complaints at all, just big "thank you"... they even accommodated my request for a quiet room, which seems to be kind of impossible next to a highway Thank you! I enjoyed my stay and will be back

    3
    « Dated but impeccably clean. »

    A good value and we were perfectly comfortable. Staff were welcoming and friendly. Within walking distance to several restaurants and we recommend the Fork and Cork-you won't be disappointed. Breakfast was the standard Best Western.

    4
    « Satisfactory »

    We arrived after 6:00 pm. The staff were very welcoming, and the room was very comfortable. The location was very good because we were able to walk to pick up some food to bring back to our room for supper. Fairway Shopping Mall is very close by, which was also good for us.

    5
    « Wedding stay was perfect »

    My daughter and son in law had their out of town guests , themselves , their wedding party stay here. The staff did everything to ensure things were perfect. On the day of the wedding we needed a higher chair for the makeup artist , when we called the front to inquire about the chair she said she'd look. 2 mins later she brought us her own front desk chair ! What service !!!! You won't be disappointed with your stay here with a great staff helping you !

  • 5
    « Very impressive »

    We stayed during Oktoberfest 2015 and enjoy our stay. Hotel and staff were very helpful. Room was very clean. Room décor was very nice and crisp. Breakfast in the morning was also a nice surprise. Fresh Waffles with tasty coffee.

    3
    « Clean hotel, centrally located, parking may be sparse at night. »

    PROS:decent price; clean rooms- we had a 2 queen bed room and had fairly plump pillows; breakfast includes meats (sausages, etc..), decent coffee, close to nearby fast food restaurants and groceries, clean living room- we took some family pics before the wedding. CONS: tight rooms - minimal width in front of the beds; there were open spots in the ceiling of the hallway (no covers); only 1 elevator - if your room is at the ends you may have to walk a bit. They don't convert their fees into U.S. Dollars- you are better off exchanging your US dollars into Canadian dollars - you get more for your money. There are some smokers at the shelter by the parking lot- I saw some employees smoking during what must be their break time. Very thin walls or floors- we could hear the guests in the room below us very clearly until early in the morning.

    3
    « Decent hotel...would return »

    Decent hotel for the cost. Front desk staff and maids were all very friendly. They do not have a pool but they have a decent hot tub (nothing special) and a few work out machines. We were in RM 135 that had a king bed. The room was clean however the bathroom did smell like smoke as if they previous people smoked in there. The patio door had a broken handle so anytime we tried to close or open the door the handle would fall off but we got used to where to hold the handle to avoid this. We were there for Oktoberfest on the Fri night and the hotel had some tour Oktoberfest books that became helpful. Hotel was close by to the mall and main hwy points....good location especially since we were going to Bingemans for Oktoberfest. I would return back as the hotel was decent for the money we spent. Nothing fancy but provided a clean safe place to sleep. What more can you really ask for. The breakfast was free however the coffee was horrible and breakfast could have been better. But you can't please everyone.

    3
    « Decent hotel »

    I stayed here for one night during a visit with family. The hotel was reasonable and the staff was helpful. There are many rooms next to the freeway and initially I was placed in one of these. Luckily they were able to place me in a room away from the freeway. Room was OK. Some issues with TV reception but overall, not a bad place.

    4
    « Great location and budget priced! »

    This comfortable hotel is in a convenient location to access great shopping, good restaurants and highways to other destinations. We checked in during the height of Oktoberfest celebrations, many of which were already underway in the parking lot, so we knew that our expectations of a quiet night's sleep might be compromised... and it was, until 4am. However, that has nothing to do with this hotel's amenities. It has more to do with other travelers' rudeness and lack of respect for others in the same building. The room was spacious and had all comforts one might expect. King bed, fridge microwave, comfortable chair and ottoman and sliding door access to parking. The little light that stays on inside the door reflects in the full length mirror directly across from it during the night and illuminates the room and especially the head of the bed. Not great for deep sleep if you prefer a dark room. A night light in the bathroom might suffice. The order of the switches just inside the bathroom door should be reversed. The first switch turns on a noisy fan and the second turns on the light which, due to lack of a night light, can lead to an abrupt, adrenaline induced awakening in the middle of the night. We programmed into our GPS the address for the LCBO that was indicated in the in room hotel binder. After driving in circles, we discovered that it was no longer in existence. Luckily we found some locals who pointed us in the right direction to an obviously brand new store in a group of big box stores . So, some updating to the binder might be a good idea. The free breakfast was terrific! The best breakfast of any hotels in which we have stayed so far on this trip. All in all, a very good budget priced experience!

    4
    « Pleasant Stay »

    We booked this hotel for a night to attend Oktoberfest. The front desk staff we lovely and welcoming. The room was comfortable, clean and had a microwave and bar fridge. I liked that they provided four bath towels. Location is convenient. Lots of choices for meals. Nice hot tub on site. Fairway Shopping Centre is five minutes away. Breakfast was included and was surprisingly good for a hotel breakfast. We would stay there again.

    4
    « Best Western in Kitchener - Great Hotel »

    This hotel looks like it was recently renovated. Our room was exceptionally clean. Although it was a bit cramped with the 2 queen beds and a dining table, it was still very comfortable. The hotel is situated near to shopping and tourist attractions. Easy to get to from the highway and easy to get to where you need to go. I will most definitely stay there again and again

    5
    « family outing »

    our last visit to a best western was at Christmas in Niagara. 2013. extremely enjoyable stay but I was disappointed that there was no "Christmas" dinner on the menu and also I had to pay to park in the hotel car park. In Kitchener ont. the best western had free parking for guests!!!

    4
    « Excellent Location »

    Came to Kitchener/Waterloo to view university campuses. Hotel is situated on bus routes that visit most of Kitchener/Waterloo including the universities. Shopping and restaurants are easily accessible too. Great hotel, great location.

    2
    « Not horrible after a few hiccups »

    I had a few hiccups while checking in at First the room had a king bed when I requested a double, back to the front desk and they assisted kindly, The second room I entered was clean but someone's belongings were in the room, after the third try the room wasn't fully cleaned as there was a pair of sweats behind the curtain and a pillow case with stains laughing it off because what else can you do?! I saw a housekeeper in the hall and she assisted right away. All in all the room was clean and comfy and breakfast an added plus.

  • 5
    « Great Hotel! »

    Great hotel, exceptionally friendly staff, right off the highway, awesome bed, lots of extras (breakfast, free internet, fitness room, hot tub), great price, rooms were clean and equipped with a microwave, mini fridge, etc

 

Getting to the hotel ...

All directions
·From: Toronto. Take Hwy 401 W London, Exit 278 Hwy 8 W to Kitchner/Waterloo. Exit Fairway Rd/Weber Street. Turn right to the BEST WESTERN PLUS Kitchener-Waterloo. ·From: London. Take Hwy 401 E Toronto, Exit 278B Hwy 8 W/King Street east to Kitchener/Waterloo. Follow King Street east past Fairway Rd. The BEST WESTERN PLUS Kitchener-Waterloo is on the left hand side. ·From: Niagara Falls. Take QEW Toronto Exit 403 E to Hamilton/Brantford. Exit Hwy 6 N to Guelph, take 401 W London exit Hwy 8 W to Kitchener/Waterloo. Exit Fairway Rd/Weber Street exit to the BEST WESTERN PLUS Kitchener-Waterloo.