Best Western Premier EMA Yew Lodge Hotel

We stayed for 2 nights on a Travelzoo deal which was outstanding value for money. We had a 2 night break including breakfast and 2 course dinner on the first night. We were pleasantly surprised by the room and the en suite shower. Dinner was in the hotels Marco Pierre White restaurant and the food and service was very good. We did have an issue with our meal but it was dealt with very professionally and promptly. The hotel has an indoor pool which 2 of our group took advantage of. My wife said the staff at the leisure centre were really friendly and helpful. All of the staff that we interacted with were friendly, attentive and professional. I would not hesitate in recommending this hotel.

Lovely pub - we stayed over for one night and used the spa the next day . The room was very nice & clean . Bed was really comfy too. Spa was very poor - very tired looking - tiles were missing in the pool and didn't feel it's was very clean neither . It's a shame really . As the pub is really nice and helpful wait - on - staff & lovely chef @ breakfast.

We visited for a Serene Spa day and wished we hadn't. The spa area was full of noisy adults and children no staff present to supervise them or check if everything OK, or to clean the area which was grubby. Lots of people were in the pool fully dressed with headscarves etc (due to their faith) however this was not a pleasant experience and nothing like the spa day we had expected after paying over £100 directly to Spaseekers. We left half way through the day.

Visited this hotel for a family event. What a welcome! Staff super friendly and helpful. Beautiful spacious room with everything we needed, very clean and tidy! As we had time to spare some of our group booked the spa treatment whilst the rest of us booked the escape rooms. Never done them before but such a good laugh and a great time to spent with family & friends having fun! For the evening of the family party, we were looked after with great detail every need was met. We will definitely use this venue again. Central location for everyone to meet.

This is a really nice welcoming hotel that is perfect for East Midlands Airport as they offer Parking rates - but if you are in the area it is well worth a visit. The staff are so friendly, it has a great restaurant, the rooms are lovely and it has a lovely leisure club.

For our tenth wedding anniversary we booked a spa package which included an overnight stay, 2 course evening meal, breakfast and a spa treatment. We upgraded our room, added an extra spa treatment and the escape room. We also had lunch on our first day, and used the bar and health suite. It was a really fabulous break and we felt like great value. Staff were lovely, the hotel was clean and well maintained, the room was lovely, great bed and bathroom. The food was delicious, and a great selection. We were fully relaxed by the spa treatments, and the pool and jacuzzi were also lovely, again very clean and relaxing. We will definitely be visiting again!

We stayed here for a hen do and it was a really reasonable price. We had a spa day, lunch, dinner and an escape room and then breakfast the next morning. Food was lovely and most staff were friendly. Aga was absolutely amazing and couldn't be more helpful. My only gripes were one of the staff in the spa reception was extremely rude to most of our party. And the room we stayed in didn't have any hot water but they were brilliant about it and provided us with another room to be able to shower in that did have hot water. Definitely recommend the package.

A family group of 9 of us stayed here the night before flying from East Midlands and I couldn't recommend it enough. The staff were welcoming and friendly and the rooms were lovely. We had a great meal in the restaurant, which allowed us to eat slightly earlier than they were due to open, as we had a very early start the next morning. The park and fly service was excellent, with clear instructions and everything on time. Thank you and we'll be back!

Three of us had three rooms prior to a day at Donington Park circuit and we found it pretty good. The rooms were okay. The bar and restaurant staff were great and the food was excellent. The only downside was being told I had to pay an £8 parking fee for my car overnight. I explained that we had booked three rooms and would be eating and drinking there all evening. Including the rooms, bar and restaurant bills, we were spending almost £500 in one night. And you still want £8 for parking? This isn't San Francisco, or Central London so stop being greedy and lose the guest parking charge. I refused to pay.

Me and my best friend had an amazing and relaxing night away at this hotel. The spa was lovely, not a huge amount of facilities but enough and it was relaxing, the massage was incredible and the lady that did it was lovely. The view over the car park was lovely too. Very quiet considering in a residential area. The food was lush and really good portions. A fab range of drinks including cocktails, one of the best I've had. The room was lovely, clean and spacious with air con as well. Amazing price. Highly recommend.

We had 3 nights in Yew Lodge. Great room with air conditioning, very comfortable bed and well equipped bathroom. We enjoyed a great breakfast every morning and ate one evening in Marco's restaurant which met al our expectations. Good staff provided a very friendly and efficient service.

Spent six days recently at this hotel. Rooms a good size and very clean, food of a very good quality. The Health spa facility was a brilliant bonus, we used it every day. Staff were very pleasant and helpful. Central for visiting Derby, Nottingham and Leicester area. For price paid a very good deal.

We had a fabulous stay for our honeymoon all the staff were lovely, the food outstanding and spa facilities were perfect! The room was spacious and comfortable and was v surprised how quiet considering how close to the airport Will definitely be returning x

This is an amazing place to have a spa day then enjoy an evening meal in the restaurant. The rooms are well catered with guests comfort a priority. Close proximity to the airport. Would recommend for business or pleasure

Bought this on a stay play explore deal, so was very good value and very well placed for our chosen activities. Easy check in Spacious room. We had a double with sofa bed . This was fine for our needs, but anyone heavier than our 7 year old son would have been uncomfortable on the bed. Was greatful for the air con, though was a little noisy at night. Black out blinds meant we didn't have too early a rise. Great pool and sauna/steam room. Did not use the evening restaurant, was too expensive for our needs. Breakfast was plentiful and not busy , but the food was fresh. Only grumble about breakfast was the "hovering staff". As soon as the fork was down they were clearing away. Would definitely stay here again if we were in the area.

Great night last weekend at the Yew Lodge. Meal was lovely. Served quickly and on hot plates. One cod and one chicken as well as delicious desserts. The disco hit the spot and tge dance floor was full all night. Mixed crowd attending with a couple of well behaved hen nights as well as couples and groups of friends. Thank you to the lovely staff xx

Offer room service 24 hrs but very long wait had to swap rooms due to air con not working not very noise insulated and obviously close to airport staff tried their best by swapping rooms etc and quite helpful seems needed more staff to cope as this is an airport hotel ie 24 hrs

Really enjoyed our stay here, the atmosphere was lovely, staff very friendly, was very clean, the pool was also a highlight of the trip, the food at Marcos was also amazing and was one of the best meals I've had, cannot recommend enough and will most certainly return again in future.

I've stayed at yew lodge multiple times and always found it clean and tidy with lovely staff who are friendly, approachable, and always willing to go the extra mile to ensure your stay is perfect. I wouldn't stay anywhere else!

Came here to celebrate a 70th bday, about 13 of us. It was absolutely amazing, such good service, we had our own private room for lunch and dinner. Such amazing value for money will definitely be coming again. Only one small hiccup on their definition of gluten free but was fixed very quickly. So really happy with our stay.

Always get a warm welcome, a clean, comfortable and well equipped room and feel relaxed very quickly. The staff are all friendly, the restaurant has a nice ambience and the food, both dinner and breakfast, is always tasty. Plentiful parking and Reeds leisure centre is a relaxing time out. Ticks all the boxes for a reasonable priced and enjoyable stay in this area.

Wasn't expecting much to be honest.I was in a party of 13 to celebrate my sisters 70th. We had a very easy check in quite early mid morning. Met up with all the party, was told we were to have lunch and Dinner in a conference room. Which some of the party immediately dressed with balloons. We had a drink on the terrace before lunch, lovely sunny day. We went into Lunch was a very nice selection and the Prosecco served by lovely waitresses. They were very helpful. After lunch went into the lovely pool . Had my treatment, very nice treatment rooms and nice beauticians. Went back to the outside terrace by the bar! We had our evening meal at 7.30 it was served by yet more lovely waiters. The food menu was not really my liking but it was cooked very nice, too much of it really. It was enjoyed by everyone else. The waiting staff were very attentive and so pleasant, as with the rest of the staff, it seems like a real happy place to work. They are renovating the bedrooms, putting air conditioning in , but alas ours didn't have it! It was one of the warmest nights of the year, so didn't sleep too good. The plus side, lovely comfy beds. Yes deffo go there again.

Nice basic spa. Enjoyed the treatment. Nice lovely spacious room and clean. A little disappointed with the good quality at Marco Pierre Whites restaurant, especially the steak. Would stay at this hotel again. There was a lovely pub 0.2 miles away from the hotel, which had a lovely beer garden, which was great on the day we went, as we were experiencing fab weather.

I stayed here recently with my husband and our two children, aged 9 and 12. We booked the hotel weeks in advance and upon arrival were given room 435, which is on the top floor and at the very end of the corridor. The room was incredibly tiny, so small that there was literally no place to store our luggage. In the end we had to stack our suitcases on top of each other in the middle of the room, and then slide around the cases to get to the beds. At night, the room was airless and very warm and we all commented on how badly we slept because of it. To top it off, when we tried to have a shower in the bathroom, the cold water tap in the bath was broken, meaning that only scolding hot water came out of the mixer top controlling both the shower and the bath. We phoned to reception to report the fault and a nice lady came to see if she could fix the tap for us, but she confirmed that the tap was indeed faulty, but that unfortunately the hotel maintenance team was away for the next two days, and so the broken tap couldn't be fixed during our stay. Ten minutes later, the hotel management called to say that due to there being no bath or shower facilities in our room, they would offer to move us to the only other available room in the hotel, but that it would be even smaller than the room we were currently staying in. Alternatively, the management said that we could stay in our present room with the broken taps and instead all walk down to the basement area to use the showers in the hotel gym. For this inconvenience, the hotel would offer us a 20% refund on our stay, but no more. I'm sorry, but in this day and age, this is simply not good enough! The stay at the hotel had been booked as a special weekend away for the family, to celebrate one of our birthdays. We do not want to have to 'slum-it' and be carting a change of clothing down four floors of stairs to have a wash and get ready in the communal changing rooms, before we go out for our evening meal and then again before we go down for breakfast in the morning. If a 20% refund for a ruined weekend is EMA Yew Lodge's idea of acceptable customer service, for such a shoddy hotel experience, then I can only suggest that people stay at one of the other hotels in the area. Do not stay at this run-down hotel. You have been warned!

We really like this hotel. Very friendly staff and the hotel is spotless. We used the spa and had a treatment each which was amazing. This was our third visit and have another one booked for August. it was good to see they are updating the hotel which I must admit it was tired

Attended my friends wedding and totally blown away by the service, staff, food and accommodation. The wedding breakfast was delicious, probably the best we have ever had. Plenty of staff to serve at the bar, really clean facilities and very efficiently run. Would highly recommend.

Avoid studio rooms. My partner is staying in one at the moment and it's situated on the bottom floor, like a basement, there's mould and damp in the corridor of the studio rooms as they must have had a leak. The bathroom is dingy with only a cubicle shower. His colleague was in this room and had to move as there was no hot water. The room is OK, but not the usual standards of when I've stayed in the hotel before. We went to the ‘health spa' and it's really run down and just in need of refurbishment. The ladies changing rooms in the shower areas the ceiling is damp and mouldy again they must have had a leak. We ate in the Marco Pierre restaurant and it was average at best. I had the American hot pizza which was nice, but not hard to get a pizza wrong. He had the Bolognese rigatoni and it wasn't what you'd expect being advertised as ‘Marco Pierre White' the Co-Op meal deals would have been better. All in all disappointing.

Great hotel with fine choice of food and reasonably priced. Spacious rooms with good facilities and a well stocked bar. The staff were both friendly and helpful. Great place to stay if you are traveling out of East Midlands airport. Equally as a starting point to visit the Derbyshire Dales

From beginning to end our stay was perfect. We booked a function room which sat 20 people (all having a 3 course meal) for my Nan's 70th birthday, along with double rooms and breakfast the following morning. Sophie (who worked in the restaurant) looked after us on the day. She really did go above and beyond to ensure that our evening was perfect and for that we cannot thank her enough - she's a credit to the team! Huge compliments to the chef who was working that night too, everybody thoroughly enjoyed their food which was cooked beautifully. I would also just like to say how refreshing the waitresses who looked after us that evening were. Service with a smile doesn't seem to do them justice, they were friendly and prompt throughout the meal which just added to the fantastic service we had already received. We already can't wait to come back and stay again. Thank you for having us! Harry and Megan

Had a lovely couple of nights at the Yew Lodge. Treated ourselves to the spa, which was fab. Had a great meal in the restaurant, and were very well looked after. Room was very well equipped as well as being cosy and quiet. Overall, a great time. We'll be back!

Upgraded room over kitchen extractor fan , Noisy throughout the night . Plug facia not properly fixed to the wall some grime in the 'upgraded' bathroom . Moved to a room not of the same , this had an odd odour

My girlfriend and I had a nice couple of days away here. The staff were very friendly and welcoming, the escape room experience was fun (we did the Houdini one with 3 seconds to spare), and the meals we had were very tasty.

Meeting friends for a catch up since lockdown. We wanted to do something more than just meet up and chat, so we decided to do the escape room. It was challenging but very enjoyable. Would recommend the escape room to anybody, even senior citizens like us.

Stayed for a 2 night break for a little get away. Hotel is very over rated, we had a few cleanliness issues in the room which was much smaller than expected. Breakfast was not the best but adequate. Main issue we had was that I use a mobility scooter and have mobility issues, despite us telling them this our second floor room just has a walk in shower which is really slippy even for non disabled guests. The corridors are so thin I struggled to get down them, and knocked my knee on a door frame. The swimming pool is awful for disabled access. There is one disabled changing room shared with families and then you have to go through the ladies or gents changing rooms to get into pool. There are 2 doors to get in, and I couldn't pull them both to get in, so had to leave my scooter outside and walk into the changing rooms to get a locker, so it was a good job I could walk or a wheelchair user would not be able to go in, and the lift to get down there needs a key so you have to ask to use it making it more difficult. Not the best of experiences

The hotel in general looks lovely however, our experience wasn't what we thought it would be. We arrived with great expectations and left with such disappointed. The food was tasteless and overpriced and the room was noisy and we couldn't sleep all night. Such a shame!

Booked a romance spa package for our wedding anniversary. The spa was so busy we couldn't use anything, very over populated for the size of the spa which is quite small. The room didn't look like it had been cleaned, stains on bed sheets etc. we were meant to receive a bottle of wine and fruit on arrival in room but it wasn't there so had to go and ask about it at reception. There was no apology but they brought it later in. We were put on the third floor of hotel, where they were renovating it all. Stank of paint in the corridor and wasn't the nice hotel experience I was expecting especially when booking a ‘romantic package'. Very disappointed.

Arrived to be informed there was a charge for parking which we weren't informed of when booking. We had a room on 4th floor that was being refurbished/redecorated so no signs on walls and you have to walk randomly round to find your room. Room was comfortable and well equipped, that's probably the only positive about the hotel. WiFi doesn't work anywhere in the hotel each if us that tried got same message saying insufficient IP addresses in the room and restaurant. Found in the morning that toilet wouldn't flush so reported to reception, told there was nothing they could do so we'd have to use the toilet in an empty room down the corridor they'd propped open. Nit ideal when you're there with a child/family! Plus they'd obviously not told other staff as went to use it 1/2 hour later and door was closed, so ended up having to go down to ground floor to use toilets in the bar. Again not ideal with a family. Seems that whilst they might have refurbished the rooms and they look nice they haven't used good quality parts or thought about access for repairs. Breakfast buffet was OK as buffets go,but nothing special. Has the potential to be a nice hotel but needs to focus on the basics before spending out on fancy decoration.

We paid nearly £200 for our one night stay which included two course meal, breakfast and 25 min treatment in the spa. Treatment was great, lovely staff in the leisure suite, food was great drinks were on the pricey side but not unusual for a hotel. However, our stay was let down to a noisy radiator in our room, we had noticed it upon arrival but just assumed the heating had just come on. We then went out and had a good drink so coming back on the evening we did not notice the sound until around 4:30am when it woke us up. The next morning we reported it to the reception staff as we did not really get any sleep from there on, we received little empathy and was told we should have reported it during the night (we would not be prepared to pack all our belongings up and move at that time, nor would we have someone in the room at that time either) despite making our dissatisfaction known the staff made us feel like it was our own fault for not telling them, again it was 4:30am not entirely sure how they would fix the problem at that time. We felt the reception staff were pretty rude and not overly concerned that we had a bad stay, we definitely won't be returning.

I have three events booked here, one of which I attended myself last week. I stayed for two nights. The room allocated was just lovely. I assume superior, as had Elemis toiletries, welcome plate of cakes etc. All rooms come with a robe and slippers, hairdryer and iron & ironing board. Pretty much covers it. The breakfast and lunch buffets were plentiful, with a good range of food. Refreshments in the conference room areas were also top notch. Staff friendly, especially the young man behind the bar who had to deal with a large order from an exuberant company! I didn't visit the health club, but a colleague enthused about the pool. All in, very happy we chose here. Noise from planes, but it is near an airport - so don't complain when there is noise! Would definitely come back for leisure.

All of the staff are very friendly and I was very happy with the service we received. The facilities were great and very clean. Our issues were resolved quickly and I would highly recommend visiting. The only downside is having to paying for parking.

Another great stay and this pleasant hotel. The staff are always friendly and helpful. Food is always fresh with a good choice. The pool although small is always clean and you have the option of a steam room or a sauna/. The gym is well equipped. I always take earplugs as you are near the airport

This hotel came to help in my hour of need having checked into another hotel locally and checking straight back out I called this hotel and they accommodated us for the night. Receptionist matched the price of booking.com and included parking in the rate for us, the staff are all exceptional. The rooms are lovely and the beds comfy. Really close to East Midlands Airport

We had a lovely afternoon tea bought for us by our daughter and son in law. There was a nice selection of sandwiches,warm homemade scones with cream. A selection of rich cakes(We took most home for tommorow). Lovely piping hot tea in stylish white crockery. The staff were all very pleasant and friendly.

Firstly of all the staff need to be mentioned for the faultless service they provide and how friendly they are. Every single employee we crossed paths with acknowledged us with a “hello” & smile. The hotel itself is spotless. The reception area smells clean and the cleanliness continued throughout the hotel. We were on the third floor and our room was really quiet, we never heard a another person or noise from outside. We ate in the Italian restaurant. The high standards continued here too, from the quality of the food, to hospitality of the staff. Breakfast on both mornings was spot on, good quality and plenty of choice. Attention to detail in this hotel is unlike anything I've ever experienced before. We removed the bulb from the bedside lamp to deter our toddler from playing with it. Later on that evening the Maintenance Man knocked the door asking if we required a new bulb, Very conscientious! Thanks for a nice stay.

Really good hotel if your in the area. Great amenities, friendly staff, nice rooms. Marco Pierre white restaurant is great. Safe parking and nice health spa included , even got an escape room!give it a go

I've had the pleasure of staying a couple of night at this hotel recently. All the restaurant staff have been really welcoming and provided the highest levels of service. I was particularly impressed with Luke, who is a wealth of information and certainly knows his craft; especially when it comes to pouring Guinness, which is my favourite tipple :-) Looking forward to becoming a regular visitor to the hotel and enjoying the excellent levels of service across the board.

No complaints Stayed in superior room and was excellent dinner and breakfast was excellent. Will definitely return. Would also definitely recommend. The Staff was all very polite and helpful. Great value for money.

We decided to use this hotel for an overnight stay and airport parking, before flying to Lanzerote on holiday the following morning for £129. Also took up the offer of 2 persons for £50 at MPW restaurant within the hotel and breakfast at £10 each as well. Cannot fault any of it, just excellent! Private taxi included in the price to the airport and back. Definitely use this again next time.

Stayed for a ccouple of nights on business. Hotel is in great location just off teh M1, very nice Marco Pierre White sponsored restaurant, nice staff, good breakfast and good fitness suite. Local village, shops and restaurants within walking distance. Some aircraft noise from East Midlands Airport.

Room 101 noisy and adjacent to ‘Breakout Room' experience - past 22:30 at night. Room itself dated and in need of repairs and upgrade: plaster falling off of the wall. Drain odour from bathroom. Location and breakfast were the only two positives from this stay.

I stayed for two nights as was visiting the area for a conference. Check in was lengthy despite pre-checking in as advised in advance. The second night I stayed there was an incredibly loud function happening. The music was deafening! I had my earphones on full volume and could still hear it. I called down to the reception at 10pm to complain only to be told not to worry the music will stop at 12am.....which quite frankly was no help to me. The music did indeed stop at 12am however I then had the other hotel stayers of the floor I was on drunkenly shout and laugh for the following hour and a half. This was completely unacceptable from a hotel which offers spa retreats and packages. I feel compelled to warn other potential stayers. Avoid this hotel if, like me, you value sleep.

Super friendly receptionist. Room had been upgraded - what a fabulous surprise. Clean and tidy hotel. The room was amazing....Huge and I have never been in such a comfortable bed.... Breakfast was amazing with such a huge variety available. Staff were tidy, friendly and helpful. Took 2 dogs with us and the hotel is certainly pet friendly - Thank you for making it a lovely stay

I bought my daughter and I the girls movie night package for Christmas expecting a relaxing experience filled with giggles and no worries. Unfortunately it was far from this from start to finish. A few of the issues: A change in time for our spa treatments from the original booking. This was communicated in confirmation the day before but it wasn't communicated that this time had changed from the original booking therefore, thank to becoming stuck on the motorway, I missed my treatment time. If the treatment time had been the original booking time as I believed it was, I would have had my treatment. This was the whole point in the booking and very upsetting. The spa facilities are very basic. The steam and sauna were good but everything is small so as it was busy, we were unable to use the jacuzzi. The pool was very cold. There were two toilets in the changing room, one was locked and the other had no lock. The lockers used a 4 digit code but were temperamental and made it stressful just to put things away! I had paid for an upgrade from a standard to an executive twin room but found no additional comfort or "extras". The room was clean and comfortable. However, the beds were on wheels and as I sat on mine, it moved backwards and I nearly fell off (yes my daughter and I laughed but if it was an elderly person they may have hurt themselves). The TV maneuvered out but as I did this a wire came out and the signal was lost. The back of the remote also fell off constantly. This was reported to the reception at 6.30pm whilst we went for dinner. When we returned at 8pm it had not been sorted and took for our room service to come half hour later to sort it out. A cleaner was then sent who, thankfully, was able to sort out the cable. The little goodies for the film night were small but cute. Sufficient. However, we had a film night and no additional film channels. We learned the next morning that we should have had a DVD player and access to DVDs in our room!! No-one had explained this is how it worked or checked. So our movie night, that we paid for as a package, never actually happened! A few other little things, the kettle was tiny and ancient looking, a large "waste " trolley with rubbish and waste on was left in corridor by lift all evening and signage for lift not good. On a plus side: staff were all pleasant and happy to help. The member of staff who booked us on (Charlie Morrell) was wonderful and even made my daughter an experience voucher to surprise her. The restaurant staff were particularly polite a d the food from the restaurant delicious. Spoke to Simon on reception on the morning of checking out who listened carefully to all I had to say with understanding and empathy and refunded 40 of the form!

We were here for a party with a club we belong to, the staff were really helpful and polite. The 3 course dinner we had before the party started was excellent. Our room was comfortable and clean. Hopefully our club will choose to go here again. Thanks to all the staff for making this a great stay.

Spa stay, couldn't pick fault with anything, hotel, food and spa excellent maybe a little thing, say they give u robes and slippers so didn't take any, no slippers so had to walk around in socks, no hardship just a mina point

Overall very good stay. The spa definitely needs updating, more loungers! Breakfast was good, plenty of choice although the hot food could do with being served to you, as a little overheated………………………………….

Very nice place stayed for NYE 21 DJ not very good didn't seem to know music genres and started ringing the new year in far too early then finished the night off by playing music to suit himself instead of playing for the audience. Singer was excellent

We had an excellent time at a busy period. The Sfaff were polite helpful and had a genuine attitude towards the guests. The restaurant and bar staff were very knowledgeable with regards to menus the food being served or the wines.

Nice Hotel friendly helpful staff Pool area not big but well kept sauna /steam nice hot and clean looks new i did not use fitness rm but am sure its as good as rest of spar area The rooms we had on 4th floor are very nice good size modern bath room no air con but there is a fan in the room

This is a lovely hotel. It has a special ambiance that you feel as soon as you enter reception. The staff are courteous and committed to customer satisfaction. The facilities are excellent and well maintained. The rooms are clean and comfortable. The food at breakfast and dinner was delicious. I cannot fault the overall experience and I would happily recommend this hotel to anyone who is considering a stay at the establishment.

We found it to be a lovely relaxing stay. Great spa treatment, lovely room and helpful staff. The evening meal was amazing with a really nice Christmassy atmosphere. Would happily stay again in the future!

We had a 1 night spa break on a gift voucher. We had a 25 min massage which was okay but the general spa area wasn't anything special. There were a couple of sauna's, a hot tub and small pool. All were fairly clean but not as plush as a lot of other spa hotels I've been in. The room was an executive double. Adequate size and nicely presented bathroom with full shower cubicle. Very poor water pressure and the basin tap didn't deliver cold water at all. The room was extremely hot overnight even without radiator being on! Bed was large and fairly comfortable but pillows were poor. Dines in Marco Pierre White restaurant. Food was good but drinks were very pricey. Reasonable service. Breakfast was very good, plenty of choice with very good service. Overall the stay was average. One point to note in this pandemic was that most staff weren't wearing masks even when generally walking around and this was at the beginning of the 5th Omicron wave!

Married at the hotel 14 years ago so love coming back. Clean with welcoming staff. Swimming pool could be updated but still a nice experience. Marco Pierre white restaurant is nice but nothing to write home about.

We had our Wedding at Yew Lodge on 19/11/21 finally after 3 previous attempts due to Covid. The day was absolutely perfect and nothing was too much trouble for all the staff, a special mention to Heather who has become become part of the family and also Martin the MC who was really great and looked after us superbly during the day. A big big thank you to everyone who made our wedding day so special. Julie and Darren Hibbard xx ❤

The checking in was a drawn out process even after checking in online. Was there for a wedding and the bride and groom where not pleased with quite a few things. Ordered breakfast to room and food was cold on both days . When checking out I was charged for coffee as an extra with my breakfast

Had a lovely stay, staff were lovely and really helpful. The food is excellent and everywhere was really clean. The hotel is warm however there is a fan in the room if you need it. The restaurant staff went out of their way to accommodate us when we got held up in Nottingham so we didn't miss our dinner reservation.

Tricky location, but absolutely lovely place to stay. Would definitely recommend. Apart from the fact that you might miss your way once or twice getting there, there's nothing not to love about this place.

Wonderful stay, very clean, attentive staff, Our Waitress at dinner Emma was extremely helpful! I would definitely recommend a stay here. The Spa treatments were lovely and the fatilatiies were very clean.

I'd suggest a meal and use of the swimming pool, but don't bother staying here for accommodation as the bedrooms are anything but 3 star. Great staff who will always be on hand to assist, and the restaurant is very good.

Regularly stay away for business and was booked in to the Best Western Premier Yew Lodge Hotel. I have colleagues that often stay and they rave about the service. My personal experience was much the same. Check in was very easy and personal, my room was more than adequate and comfortable. My evening meal was hotel priced but well portioned. The reason I'm giving this hotel a five star rating was the service. The staff throughout were great; very polite and friendly and could not do enough to ensure my stay was as good as it could be. Sophie the assistant restaurant manager is at the top of this list as she went out of her way to ensure all guests were happy, served quickly and comfortable. Sophie would chat briefly to all customers, whether leisure or business guests, and supported a very relaxed yet professional atmosphere. A business stay certainly felt more of a leisure stay and would not hesitate to return

All in all a good hotel. Service was good and breakfast excellent. That's a given for the money paid though, Some downside. It is very much on the flight path of East Midlands airport. See attached pic for how close planes fly over! Anyway - rooms are well appointed, but it is clear this hotel is due a refresh. In my room the TV didn't work except for radio stations. Heated towel rail didn't work, this was annoying as there is a sign directing guests to use it to reduce excess laundering. Finally, the radiator refused to turn off - despite the control being set to zero it still belted out requiring the window to stay open which meant the planes disturbed us! The real bug-bear which other reviews have mentioned is the parking charge, When we checked in, I asked about the parking charge and I was told that it was included in my stay as I'd booked direct. Great, Came to check out - “Thank you, that's just the parking charge to pay,” I queried and said that I'd asked on check in and was told it is included, The check out attendant didn't bat an eyelid and immediately deleted it, no questions asked. This felt like a scam - added to ALL accounts and only removed if challenged. Now I don't understand why there is a parking charge. This hotel is nowhere near anything that could involve people parking and then leaving their car. Parking should be included at hotels like this always. Best sort it out Best Western!

Visited the hotel for a baby shower and couldn't of had a better day. Staff were on hand to help us set up decorations and gifts for the event in a designated area of the restaurant. We then spent the afternoon using the spa facilities and receiving treatments. Back massage was amazing… highly recommend!! We then had dinner in the restaurant after, everyone was satisfied with their meals in particular the steak!!! Big thank you to all the staff and in particular Heather and the two girls working in the morning (17th October) for their help organising the event and ensuring all our needs were catered for!! :)

Had a lovely overnight spa stay at the Best Western in Derby. The spa team were lovely, professional, and very friendly. Rooms are large, well stocked with everything you could need for a break away, and value for money. The only disappointment was the Marco Pierre White restaurant, service was poor and the food was not worth the time or money. Definitely don't bother with the set menu - all you get for your main is the protein, you have to pay extra for any sides. I had the steak and received only 4 cherry tomatoes with it. Whilst if you had the same dish on the main menu it came with chips and salad. We would definitely stay again, but wouldn't bother eating at another Marco Italian restaurant next time.

We have stayed here several times and thoroughly enjoyed ourselves, unfortunately this time it was not so enjoyable, the room was very warm even with the window open and the fan on, the restaurant was also very warm and we had to leave as soon as we had finished our meal just to get some fresh air, the meal at marco pierre whites was disappointing and not as nice as weve had previously. Fortunately i had my first hot stone full body massage that was amazing, so thanks to the spa staff my stay had a happy ending.

Stayed in the hotel as l was delivery a training course in the conference centre. Conference centre staff are absolutely amazing. Super friendly and nothing is too much trouble for them. Same goes for the hotel staff. Many thanks to everyone!

We had our Wedding at Yew Lodge in early September. From start to finish the hotel staff were fantastic & couldn't do enough for us. Our special day was amazing & I couldn't recommend Heather and her team highly enough. We had several meetings with the hotel before the wedding & no detail was too small or question to silly. We always felt welcomed and that our wedding was a high priority for the hotel. Our actual wedding weekend was amazing. We booked dinner the night before for a family get together & had a private room. The service and food were both excellent. Quite a lot of our guests stayed the night before & said how lovely and comfortable their rooms were. The wedding went super smoothly & everything was set up just as we imagined it (if not better). The food throughout the whole day was amazing & everything included in our wedding package was perfect. We loved having the Ebony Bar area just for our wedding party as it was amazing to have a place to mingle and relax while the room was being turned around at different times during the day. There was another wedding taking place in a different part of the hotel on the same day but we barely noticed it & it didn't impact on our day at all. The next day we had a separate area for breakfast with just our guests from the wedding which was a really lovely touch. All the decorations & things from the wedding had been held safely in a separate storage room for us to pick up and take home.

Stayed here this weekend with my friend for an overnight spa break package which was great value for money. Hotel is lovely, staff extremely helpful, however you do have to pay for parking. Overall great experience and would go back again.

I have stayed at this hotel numerous times now. Staff are very polite and helpful. The Housekeeping was excellent and very helpful. Breakfast is very good. Buffet style, like it used to be! Rooms can get very hot so please ask how you can open the windows more! There is a way but I forgot to ask! Check out lady (Cinthia) was very good. A lovely long weekend my Son and I had.

Tired hotel with unhelpful staff. I booked the hotel at fairly short notice and although I am a Best Western rewards member (highest level), the room was considerably cheaper on Booking.com. The bathroom was tired with mould behind the sink and taps hardly worked - it had obviously not been updated for a long time. Similarly, the bed was probably 30 years old and very soft. The carpet had no pile in places. When I asked for a VAT receipt, I was told I couldn't have one because I booked the room online. This is certainly not a 4 star hotel and I don't think it should be part of the BW Premier collection. There seems to be little benefit in being a BW rewards member but I do recognise that BW is essentially a franchisor - the hotels are privately owned. I will not stay again despite being a regular visitor to the area - the Hilton just down the road looks after its Hilton Honours members!

For the price with a massage, meals and room included Amazing. Rooms need a little updating but they were clean and tidy. Staff couldnt do enough for us. The massage and mini facial was out of this world. For a 3 night break from work and the stresses of life i would defo recommend

stayed for work , the room was lovely overall but with a couple of issues - firstly it was very hot, you really don't need a cover. A fan was provided but there was no air con. There were also a few minor repair issues the case rack/shelf was held back by a catch which fell off when I opened it and the tap level also fell off although I managed to screw it back in and the magnifying make up mirror arm was floppy meaning you would have to hold it up unless you were 3 foot 6. I ate in the restaurant for evening meal, breakfast and lunch and all were excellent. The staff throughout were friendly and helpful.

This hotel is looking very tired and needs a lot of tlc. The rooms are dull and drab with old noisy bedsprings. The restaurant staff were very good and the food was nice. They had two weddings the weekend we stayed so was very noisy, inside and out. We got charged for coming in a car, which when we gave our registration to the lady at the desk she said you won't be charged ! Very confusing.

Family friendly, clean, tidy, staff were helpful and friendly, resolves issues and queries quickly. Rooms were clean, although the family rooms are quite cramped with limited space. Sofa beds not ever comfortable and rooms are not very air conditioned so can get very warm and stuffy. The pool/sauna was lovely. Unfortunately the stream room wasn't working during our stay, which was one of the main reasons we booked the hotel, so that was disappointing. Quite old fashioned and dated too, but the restaurant was modern albeit a little small too. Strange location, residential area, down a side road.

Got away from it all by myself for the week and had a very enjoyable and relaxing time. Stayed in a superior room and was pleasantly surprised to see bottles of still and sparkling water and Appletiser, along with different biscuits on my arrival. Even more surprised to find them all replenished when they made up my room. My bath also had a jacuzzi function in it which was great! The options for breakfast were very good. Hot and cold food available. All the staff I encountered during breakfast, in reception and at the health club were very friendly and helpful. Had a great massage and the lunch and dinner I had were very good and tasty. Spa area was not big but was great for what I needed. Pool you could do lengths in, sauna, jacuzzi, foot baths and seating area. The steam room was out of action but didn't bother me. Used the gym and it had a good selection of equipment for all types of workout. Thanks for a great stay.

The photos on the internet are nothing like what you get in reality hence the headline ' cat fished ' . Iv given 1 point purely and only for the restaurant and its staff. Rooms are a 80s throw back pure and simple. Damp carpet that reminded me of the old working mans club that my grandad would visit, thred bare pull out sofa with no blanket etc for it to be made up in the cupboard, a table top fan that's base could be used as a deadly weapon in a 70s horror film, furniture is chipped and peeling away ANSOLUTLY EVERYWHERE, bathroom tiles are so old that even the grouting is coming away, half the bulbs were gone or broken,the only so called elemis products are stuck to the wall,no full length mirror, old fashioned tv with no back to the battered remote control , we had 4 rooms between us and 3 of those rooms we were unable to access because the key cards would not work resulting in being locked out for 2 hrs and 40 minutes. Which ruined our groups spa day. Only 1 room could access there room. The excuse was that the doors have old locks??...I could go on but let's move on to the spa The spa ,WHAT SPA? I generally feel embarrassed on behalf of all the real spa's out there. We were not given dressing gowns, there are zero shampoo, conditioner, even body wash products, not even on the walls in the shower cubicles, the steam room was out of order (no doubt it has been for a very long time), there was no ice in the machine near the sauna, it was bone dry with rust marks, then the rain fall and jet showers were nothing short of pathetic! There was a small dribble that poured out the rusty coloured head, I say rusty but how can stainless steel rust? So possibly pinkish mould,Serratia Marcescens. Zero supervision around the pool, i even witnessed 2x children jump head 1st into the jacuzzi ( also partly broken, button wedged in and majority of jets weren't working). Theres a huge leak of water at the bottom of the stairs leading from the bar above the pool to the toilets (see photo).The male gym instructor clearly thought of himself as something special (lord only knows why) but our group found him to be extremely sarcastic,and rude. Served us drinks from a 1/3 stocked bar , no ice, no soda water, only chardonnay wine etc , the bar was empty so maybe he should stretch himself to stock up, collect the endless mounds of wet towels everywhere in his spare time?.only upside was the lovely massage I received from a young lady called ellie may I think? Marco restaurant is lovely, especially the steak. The properly made&presented cocktails are worth every penny. The restaurant manageress who was on that night and the young waitress were beyond fantastic. Genuinely polite/hard working and great personalities which are well suited to the hospitality industry (see photos). Breakfast was ok, great banter with the chefs. No tinned tomatoes,fried bread, mushrooms, black pudding, or option to have poached eggs or omelette, sachet of tom and brown sauce,Also the majority of the salt and pepper grinders could do with a refill. No biggy. A mention of the night porter (an older caucasian with grey hair).what a diamond in the ruff you are. Constantly on the go , with a smile and well spoken manner. A great asset to the hotel unlike the female manager (11th sept 2.30pm ish). As someone who has worked in the hospitality industry previously (loch lomand golf club to name a few), your attitude stinks. I am aware that the hotel was fully booked when I called to complain about the entirety of the room I was given, but a simple apology would not of gone a miss. Even asking to contact myself at a later convenient time for yourself to discuss the issues regarding my room would party suffice. Instead you constantly interrupted me, insisting that the room I had been given and that I paid extra to upgrade for was infact a 'executive room' and there was absolutely nothing you could do as the hotel was fully booked, shortly before you placed the phone down. Thankyou for that. Apologies for the no so clear photos.

Old and tired hotel not worth the money. Had a pokey little room that was outdated - lots of noise early in the morning form other guests and constant drip in the bathroom that meant could not sleep properly! Reported problems to reception but they didn't seem to care. To cap it all maid asked if she could clean our room at 8.30 am - for a one night stay!

Family of 8 celebration a 60th birthday. Age range 25 to 60 years: 4 couples. We made up two teams for the two escape rooms. An hour to get out. Staff were great and we all enjoyed working as a team to work out the puzzles to get out. We did upgrade our rooms two days before the stay. Our executives and superior rooms were all great. Spacious and clean; comfortable beds. Restaurant food and service exceptional. Pool and sauna great. Changing rooms ok but bit tired. Only negative comment would be that at 5pm on the Saturday the changing round clearly hasn't been cleaned so the towels were overflowing and floors were messy and need cleaning. However, gym was satisfactory and clean.

My wife and I went along to a submarine Reunion weekend where obviously the people were brilliant. so was the hotel Covid restrictions were obviously in place and well policed rooms are a good size clean and pleasant. Staff always very helpful, the service that we got from arrival until departure was extremely good. Have stayed here before and would do so again

Stayed the night for a party which all was very good until breakfast,packed up and put stuff inthe car before we went to breakfast ,had breakfast went back to room only to find the cleaner in there! What you doing in here we havent checked out yet,as checkout times 11am it was 10.10 ,she said there was nothing in here so decided to start cleaning, i said checkout is not until 11 ,she had the cheek to tell me that im not allowed in this room ,i beg your pardon ive got this room until 11am ,very dissapointed with the attitude!

It was immaculate it was beautiful full of character the hotel was warm and friendly staff at habd for any request. Throughly enjoyed the whole experience and the amnities was top class. Breakfast was the same quality as the restaurant, Marcos italian. Thanks

We stayed at the hotel about 2 years ago and saw a deal so booked to return. This time with my 2yr old and husband. We took our own travel cot and I emailed in advance to check our room would be big enough to accommodate it, which they confirmed it would and it did. Breakfast was great very friendly gentleman and lady who were great with my son. The room was nice a standard double and room enough for 3 of us, also a bonus to have a bath when travelling with a child. We ordered room service one evening which was tasty and reasonably priced. The only issue I had was before I travelled I mentioned my child had a milk allergy and would it be possible to put ice packs in the hotel freezer so that we could keep his milk cold when out and about. It was confirmed that would be fine and on arrival there was a note on my booking we would need this facilitating. We took the ice packs down that evening and said we would collect them the following morning. The next day we were heading out, there was a big queue and was waiting over 10 mins to ask for the ice packs. Once I got to ask the receptionist she went off for about 5 mins and then returned with the ice packs. Once in the car I checked them and they were warm! She had clearly struggled to find them in the freezer and not sure where they were located but it certainly hadn't been in a freezer. However nothing was mentioned to me. I was very disappointed as we were unable to keep my little ones milk cold and had to cut our day out short to go to a supermarket in order to buy some more of his milk from the fridges as the milk we had we wouldn't have been able to bring to the cold temperature needed with warm ice packs. On return to the hotel I expressed my disappointment, it was a different receptionist and she took the ice packs and reassured they would go in the freezer ready for the next trip the following day. Luckily the next morning when collecting the ice packs this time they were frozen and clearly been placed in the freezer. After all this everything else and the staff were great so I would still return to this hotel

Food undercooked, on return with fresh food then had hair in it and key card to rooms don't work. Don't stay when have a wedding precooked as big fight outside leading to police call out. Noisy rooms due to children running up and down corridors.

Helpful staff. Good value for money. Only down fall is you could hear planes but guys, its a hotel for the airport so can't grumble. Would deffo stop again. Room was clean but being bored I went looking for dust and fount it. Overall very good experience

Having booked our spa day, a few weeks in advance, we highly anticipated some relaxing down time and a quality experience. Especially after finding so may positive reviews for this establishment. Much to our disappointment upon arrival we were promptly told at the health club reception that we were not allowed to use the pool for 35 minutes for its use of a water aerobics class. Just to note this seems to be a regular occurrence here, despite this we were not forewarned. The music used for this class was that of which you would find in a nightclub and I found contrary to a "relaxing spa day" in which we were promised upon booking. Not only did this disrupt the initial start of our day, but we found this uncomfortable as it's not what you'd expect. Once it was finally finished, our already lacking tranquillity continued in the form of shouting children with their families, typically children under the age of 16 aren't allowed in spas, and having children running around or jumping into the water gave the effect of community pool. I would like to note that the staff in the restaurant and beauty therapists providing the treatments were genuinely lovely and both of those services were provided to a high standard. This actually prevented us from leaving early. Between our booked times for food/treatments we found the comfort of our own car more relaxing than the poolside loungers. I know it seemed to good to be true at £40, but I suppose you get what you pay for.

I have stayed here more than once and can always manage to get a good value for money deal. A nice pleasant hotel, with a great range of amenities. We visited the escape room, spa and restaurant and it's lovely to just have everything in one place.

We have just returned from one night stay. We were brought a voucher 2 years ago for Christmas but due to covid have been unable to redeem it up until now so to say we found a long anticipated stay a disappointment is an understatement. To begin with I just want to say I cannot fault the staff they were all very polite however they were misinformed. We arrived and visited the leisure facilities to be advised they were at full capacity and to come back later. When we returned we were able to enter however upon entering the changing rooms there must have been around 20 dirty towels strewn on the floor benches and around the sinks, dirty bath robes and empty glasses and bottles. Mould was growing around the changing room doors and the floor was dirty. The facilities were OK but the pool is also growing mould around the edges and the floor was again quite dirty with hairs etc... We were given a complimentary coffee for the inconvenience of waiting to enter the pool area. Our room was standard but very dated way too hot and a lot of external noise from the hallway traffic however it was clean other than again a little mould around the bath. My biggest peeve with the stay was the dinner our voucher was for an overnight stay with dinner for two. These vouchers retail at over £100 it was a present so I'm unsure of the exact price. We were told that we could have any main off the set menu and 1 drink me and my husband both like steaks and were advised the steaks off the set menu would be included. The food was very tasty don't get me wrong but when we got the bill we were shocked to find it was £37 !!! We only ordered 3 sides and 2 puddings for £37 !!! Upon checking the bill we had paid a discretionary service charge which is fair enough but we had been charged and extra £3.75 each for the chips that came with our dinner !!! So our voucher which was supposed to include dinner was just a steak with 3 tomatoes on and no sides !! We are very disappointed with our stay and did contemplate driving home at midnight We drove home promptly after breakfast which was again average. Freezing cold bacon and luke warm coffee and an unclean table with a used knife put me off my breakfast from the word go so I left it.. If I had payed for this stay I would have wanted my money back to be honest and we definitly will not be returning.

I've stayed here twice for a night before a day at Donington, in June and August respectively. It's a very comfortable hotel, the main restaurant is very good and the rooms comfortable. I had a slight issue with a weird plumbing noise in my room the first time I stayed and the reception immediately arranged for a room change. This issue with the room was clearly something of a post lockdown teething issue and could happen anywhere, but it was handled by the hotel very well. The staff are universally cheerful and friendly and actually seemed happy to deal with guests, which isn't always the case in my experience ! The parking charge, as many on here have noted, came as a surprise but I booked via Expedia so it might be more a communication issue than anything but it could have been pointed out beforehand. All in all a very nice hotel which I'll certainly be returning to regularly.

Stayed here on a Groupon deal which was good value overall. Good points included Marco' s restaurant which was enjoyable for both dinner and breakfast. Spa was ok and the gym was well equipped. Not so good was the room. Whilst it was clean it was quite dated, particularly the bathroom. Also, the £8 per night charge to park is ridiculous. Just park on the road - there's plenty of room.

Hotel décor dated . Good position for site seeing . Good value when booked through Secret Escapes including room, dinner and breakfast. Our room décor dated - carpet threadbare. Swimming pool changing area floor needed cleaning- take footwear. Staff very friendly and helpful throughout.

Checked in everything was clean and staff were lovely. Stayed for a romantic night away. Tea time went down to the spa facility where it was so noisy the pool was filled with KIDS dive bombing into the pool while the parents were laughing, screaming and doing the same. This was a spa, it felt like we was at a local leisure centre. We was in there for no more then 20mins and couldn't hack it anymore. We didn't go down the next morning even though we had booked unfortunately. Restaurant was lovely and food was great including staff. Just the spa that put a dampener on the experience unfortunately, most likely wouldn't go back.

Stayed here for our wedding anniversary , Arrived just after 1pm but couldnt check in till 2pm . The room very dated and dusty and so so hot . No air con and due to location couldnt have the windows open . Cleaners knocked us up at 7.55 to ask if we wanted the room cleaning . When we returned all they had done was replace 1 towel and pull the duvet straight . No cleaning done and no bins emptied . No room service and no mini bar . The cleaners need to hose to do do the edges . Outside our room was a squeeky floorboard so each time someone walked on it , it woke us as we were at the beginning of the walkway . Noise all night and banging doors . Even little old lady opposite kept bobbing out to see what was going on . The leisure centre ??? I cut my arm on a rusty locker . Floor filthy , towel place full of dirty overflowing towels . Tiles dirty and grubby and all stainless steel rusty . Had 17 month to do jobs . Not my idea of a break

Good location, near m1. Nice staff. Hotel needs updating. Booked a family room which was quite inadequate really as very small. Comfortable bed, nice shower. Only one working lift. Wifi in bedroom v poor. Tv remote control missing a battery. Not good ventilation in bathroom. Not good signposting for stairs in case there was a fire (it is an unusual layout). Breakfast disappointing. Sausages like rubber, no mushrooms, tomatoes always very dry, orange juice in lunch box cartons. However there was an adequate amount of the food that was offered.

Really disappointing stay, high fees for car park which they automatically add onto your bill but we had parked on the street so they took it off. We had afternoon tea as part of our package from spa breaks. We had it and it was nice however when we went to check in the receptionist (who we wasn't even checking in with ) gave a receipt of the bill of afternoon tea and demanded that we had to pay until she soon realised it was actually already paid for! Humiliation at its finest. The fruit and wine which was also booked for the room didn't come and we had to phone down for it as they forgot all about it at check in what a surprise. We then went down for dinner and the waitress had said with our package if you want steak it's £6.50 extra supplement fee! We were both looking forward to a steak but after already paying quite a bit already we just stuck to what we could have. The calamari I ordered as a starter came out raw! So the waitress took it back to be put in the fryer ! The food was okay it just tasted like average pub grub not what you'd expect from a Marcos. The bed sheet had some sort of fluids on so we were so fed up by the point and I did feel unwell so slept on top of duvet etc and left early as we had late checkout for 1 but did not want to stay any longer. I have emailed Rob Payne who is meant to be in the complaints but he had not replied after over a week of waiting.

Lovely hotel, Staff very friendly and helpful, delicious food. Room was clean and comfortable, although very warm but a portable fan was in the room. A lovely job done on my nails and my sister and niece enjoyed their massage. Also Houdini Escape room, overlooked by Ben who made the experience very enjoyable ,we made it out with 4 mins to spare. The only bad mark was that the lift down to the pool wasn't working, and as my sister is disabled we couldn't use the pool. Would definitely go back.

We stayed here for two nights for a mini honeymoon break as our abroad holiday was rescheduled. The staff were very good putting a package together for us to include a superior room, dinner each night, breakfast and a massage treatment for us both. The room itself was a good size and relatively quiet all though the doors close very hard up and down the corridors during the night. The spa treatment was wonderful, very professional and on time. The spa itself could do with more cleaning, the pool area had a lot of hairs and fluff in it which wasn't pleasant and the dirty towel deposit was over flowing. The restaurant was good, although very pricey especially for drinks. Food was average although I must say the steak was worth the supplement. Over all good stay - Thank you

Went for my boyfriend's 40th birthday. Lovely clean hotel, lovely room. Staff couldn't do enough for us. Used the pool, steam room, sauna and jacuzzi, all were nice and clean. Restaurant was modern, clean and food delicious. Also best nights sleep I've had in about 5 years! Such a comfortable bed!

Staff at Yew Lodge were brilliant from booking. Any questions I had, they were quick to respond to and cannot fault the service at all. We had such an enjoyable weekend, the only down side being the expense of the drinks. Little expensive but only downfall of the whole weekend.

Booked a leisure night stay requested my dinner time on booking but got to the hotel to be told restaurant was full and we would have to eat in the bar was not very happy with that also all other guests have access to the spa so very unsure what we paid extra for to be honest. The restaurant managed to get us a table and the dinner was nothing special was bit disappointed nothing more then you would get in a pub chain. The room was nice comfy bed and the breakfast was lovely.

Good points…Hotel clean, staff friendly, food out of this world, excellent service. spa is very nice and good prices, rooms are comfy. Bad points Drinks are overpriced,£14.45 for a pint a double gin and lemonade, members of the public mix with paying guests, who were smoking joints in car park. Bit annoying near the airport aswel, Altho not the hotels fault.

Me and my partner stayed here and used the airport car parking facilities. The hotel room was clean and tidy with lovely toiletries included (Elemis). The bar and staff were amazing. The restaurant looks lovely although we chose to eat out elsewhere. Transfer to airport was prompt and effortless and the return from the airport just as easy. Would definitely stay again Young man serving us at the bar with the glasses on is a credit to the hotel!

Friends recommended this place on our way home from Bournemouth as they have stayed here many times. I wasn't disappointed. The restaurant was amazing Maro Pierre Whites Italian. It was ooo good we nearly ended up in a food coma lol! The food is excellent and there was so much of it. Give it a try. You won't be disappointed.

Great hotel, fantastic facilities and the staff were amazing! The food at Marco's was very tasty and well-presented (I admit I was sceptical about famous chefs' restaurants but not anymore);the chefs did a fabulous job. The staff made the experience even more memorable with their attentiveness and engagement with us. Highly recommend this place for a relaxing time. I will definitely go there again.

Me and my visited this hotel for our 10th wedding anniversary on the 29th September and what can I say what a truly magnificent stay we had got there about half twelve and checked into our room to find a towel heart and an anniversary card from the hotel such a thoughtful gesture the was really clean and tidy not a thing out of place. Went for afternoon tea in Marco where we were met by the restraunt manager who was really attentive and friendly our evening again so well organised and another anniversary card from the Marco team the food was out of this world and staff so friendly across the entire hotel they are a credit to the name and management of the hotel would not hesitate in recommending or visiting again many thanks Mr and Mrs Robinson

We turned up to an amaculate hotel.well worth every 4 star From the reception when we arrived to the service recieved throughout and the food. Special mention to christina on reception sophie and muzzy in the bar Elemis in the bathrooms fabulous Ben also x they are a credit to your hotel and company well done x

Reasonable well appointed but a lack of theme is strange. Lift available to floors and I would advocate this. Rooms, ok. Just ok. Usable enough but not really outstanding. Walls paper thin, the snoring lady next door to me demonstrating this to a raucous effect! Generous compliment of hot drinks provided mind.

Just needed a bed for the night near Nottingham, knowing we would arrive late, eat and leave first thing the following day. On arrival, the hotel was packed with a wedding - very busy, really, really lucky to get a parking space. The place was heaving and the noise was incredible. We didn't think too much of it at the time, immediate focus was on getting a meal. The on-Site restaurant, Marcos, was superb - great service, food was excellent, all good. Our room was on the 3rd floor - the disco was so loud, sleeping was out of the question, so ended up watching a movie in our room until midnight. Disco music stopped around 12 / 12:30.. then the chaos started - Party goers shouting, screaming, banging doors, cheering, arguing in the corridors until 3am. At 1:30am we had guys actually fighting outside our room. We got a reduction on our room, because of the noise, but seriously, I just needed a decent nights sleep ahead of a long drive the next day. Room itself was fine, but seriously, unless you're a guest at the party, just avoid at weekends. The hotel description doesn't suggest that this is a wedding venue and I wouldn't say it is particularly close to the airport either. The hotel staff are not going to warn you when you book - I think they're used to the complaints and will take your booking and deal with the complaints afterwards.

I stayed at Yew lodge and can hand on heart say that its the worst hotel experience of my lifetime. There were two wedding taking place and a lot of rowdy shenanigans going on. My room was so small, a single bed shoved up to the wall and barely enough room to change. The bathroom was grotty and hadnt been cleaned properly. The hotel shuttle bus wasnt available for a Saturday or a sunday which isnt as advertised. Only good point to share was the breakfast in marcos.

Cheeky night away with the Mrs and all in all enjoyable, however a few points to note... 1, Rooms very tired with rickety BEDS.?? 2, Bathrooms have seen better days in the rooms as in suites 3, Leisure facilities were also nice and quaint 4, Close to East Midlands airport so careful of the low flying air craft, if you have window in your room open they can be heard and seen via the planes headlight. 5, Marcos restaurant was incredible and very very good food, red hot and no complaints at all.?? Every course of our 3 was superb. 6, Marcos staff were also on point and had some good humour. 7, The pedicure treatment for my wife was also excellent and value for money.

Have just returned from this hotel after wonderful belated birthday celebrations for my friend and myself .. cannot praise the hotel enough or the staff .. professional but approachable staff from start to finish .. room facilities excellent .. restaurant excellent with very attentive service .. had a lovely relaxing spa afternoon on the Saturday .. special thanks go to Sophie and Samantha (both lovely ladies) who made our weekend without knowing it, though all staff excellent .. I could go on and on but would just recommend a visit, we will definitely be returning .. thank you everyone. Had meal in Marco's restaurant in the hotel on the Friday (included in our booking), lovely food, service very attentive and professional .. a special treat. Visited the Otter for our Saturday night meal, lovely ambience, food lovely and decently priced .. we had two course meal with bottle of wine for £23 each and thoroughly enjoyed our evening there .. many thanks to those at The Otter. Can't wait for our next visit??

We stayed overnight the night before an early flight from East Midlands Airport and left the car there for the week we were on holiday. The hotel is really nice and although we didn't eat there as we arrived late and left very early, the restaurant was really full. The rooms are lovely: well equipped and very clean. The hotel is a short bus journey from East Midlands Airport. Coming back was particularly impressive as we phoned the hotel, they told us to go to the taxi rank and there was a taxi booked in our name. What is particularly worthy of a mentnion is the exceptional customer care - very many thanks to Yvonne in particular. As/when we need to stay over/park when flying from East Midlands Airport, we'd definitely stay here.

Exceptional We went for a Spa break for our friend 40th birthday. Everything was fabulous, rooms were very clean, the whole site was lovely and clean. Ohhh the staff were brilliant especially the hotel manager. Thanks for making our days special we enjoyed everything. The food was amazing. This is a hotel to go you won't regret it. Love the manager. He is really good. I give this hotel a 5* no doubt.

We could not fault the hotel it was beautiful, the restaurant was nice and food looked great unfortunately was spoilt by being escorted out of the restaurant being told we had not paid. I can not explain how embarrassed I was my husband had gone to get juice and did.t know what was happening. We checked in to park our car and was asked if we were having breakfast on our return to which we said YES to be told it was not paid I confirmed with invoice of payment . "ok no problem" the receptionist said. We returned late at night and asked again about breakfast to be told yet again it was not paid for, once again I provided prove it was and the lady said she would correct it. So what was supposed to be a relaxing morning before returning home was very upsetting. The only sorry we got was from the lovely lady in the restaurant Not sure we will use again..

We stayed here for 1 night before flying off on holidays. The hotel is absolutely stunning and the Marco Pierre White restaurant was gorgeous and well priced! Our room had a massive bed and to top it off the bathroom had a jacuzzi bath! My son was well impressed! Would highly recommend this place! It was a great start to a fab holiday; will definitely be back!

We had an amazing stay at this hotel. A Jacuzzi bath with lovely elemis toiletries. Lots of complimentary bits in the room and a lovely meal in the Marco resturant followed by a plentiful breakfast the next morning. Would definetly recommend this hotel

We have been here a few time for a meal as quite local to us but never stayed but decided to have a night away. The restaurant is Marco Pierre Whites so usually very good but the menu seems to have been trimmed down considerably since our last visit but what we had was nice. The pool area is very nice, clean and modern although the pool could be a touch warmer. The bedroom we had was executive and very spacious and can't fault it. I only have a couple of negative comments which wouldn't stop me returning again but think the hotel should be aware if they read this.... Keep your staff informed of what's happening at the hotel.... I joined up with your Reeds discount card and nobody in the restaurant where I got it, or on reception knew what to do with the form I had filled in.... 3 different people looked blank at me when I tried to hand it over. Also when asking who was playing the live music in the restaurant, again nobody knew. It doesn't take much to keep your staff in the loop which in turn makes them look professional and part of the hotel not a numpty that doesn't know anything. The other niggle was ignorant members of the public being too loud when returning to their rooms late at night. I know thats not the hotels fault but hopefully those sort of people may read this (If they can) and think before they go to bed.

What a charming place this is and the staff were all lovely, room was spotless and very comfy beds. Only prob the shower was too hot and I mean hot and the knob was not working, too late once under it!! Will use the hotel again.

Stopped here for one night as we were arriving back late from a flight at East Midlands airport and didnt want to drive back home when tired. We paid for a package so that we left our car at the hotel whilst on holiday. Arrived at hotel , parked car and then the manager drove us in the hotel minibus to the airport, also added bonus of car being safe at the hotel for two weeks. On arrival back in the uk rang hotel to let them know we had landed and a taxi was waiting outside for us. On arrival at the hotel the night porter checked us in and gave us our key. When we got to our room it was a family room, as there were four of us and it was lovely, clean and with supplies of tea, coffee and biscuits. Breakfast was also included in the package in Marcos and the food was excellent and plenty of choice. Staff very friendly and efficient. Would definitly stop there again.

I had a great stay at yew lodge. Very comfortable and friendly, helpful staff. Marcos restaurant downstairs was also excellent. O would highly recommend both and would definitely stay again. First class service.

I choose this hotel because it was good value for airport car parking and a overnight stay when flying from East Midlands Airport. When checking in the receptionist was very helpful and the process was smooth. We arrived in our room to find 2 single beds and a sofa bed all ready made for us to use. the tea and coffee had a note on it to call reception if you wanted real milk, so we took advantage and had a really nice cup of tea in them morning. the shower was a decent size and really clean, the shampoo and soaps were really nice. the only negative is there was no air con in the room, but they provided a fan in the room. we didn't' venture out from the room due to our plans, but could see that the hotel has good spa facilities and restaurant.

Car parking ideal,outside look is very nice,exceptionally nice staff,bar and restaurant expensive but looked really nice,we had a walk out into village where you will find a couple of indian and other restaurants.The room was a standard but really really nice much better than expected and great bathroom with nice toiletries and towels. Plenty of tea and coffee making sachets and packets of biscuits.Bed was massive and very comfortable,but.... It was a hot evening and right outside the window on a flat roof was a healthy loud and big GENERATOR.This beast was on all the time and prevented us opening the window.We were supplied with a fan but was very inadequate and we couldnt get to sleep although lay on top of the bed.I got a nasty cold the next day which i think was down to the fan. The taxi service was brilliant both ways to the airport Waiting for us both times and very pleasant drivers.Car keys waiting for us and perfectly safe. Overall very impressed with hotel but next time i book (and i will) i will want to know what room were staying in. To be honest in very hot weather that room should be taken out of service,its past a joke.

We stayed at this hotel not by choice but as a Mystery Hotel as we were flying from East Midlands Airport. We arrived mid/late evening due to traffic, as car parking was included in the price we were worried when we arrived as the car park was full, but, it goes around to the back and quite a few spaces, so please do not be worried if the car park in front of the hotel appears full. We had a smooth check in registered the car which is most important when you are leaving it along with your keys in case they have to move it. The hotel itself is dated with dated furnishings but the room was clean. We went to the bar for something to eat as the restaurant was closing and expected a bar snack, and as I have mentioned the hotel is dated the prices certainly were not! Very expensive more than what you would expect in a hotel especially near an airport. The snack menu was more or less nibbles while you are having a drink. We asked at reception if there was anywhere local and we were directed to a fish and chip shop approx 10 mins walk which was very nice. Also, included in our price was transport to the airport, we fully expected a shuttle bus of some kind, but it was a private taxi, excellent. On return we went to a desk gave our name and a private taxi was waiting for us to take us back to the hotel. Apart from the extortionate prices for eating the hotel has character and I would recommend.

My friend and I spent the weekend here, used the facilities in the spa... had treatments.... ate in the restaurant, had afternoon tea.... drank!!!! The staff are lovely, the hotel spotless, the food was amazing, the spa girl were lovely... we will be back... only criticism the pool area needs more loungers...

Stopped off here to break up the return journey home from visiting relatives down south. Read the reviews from Tripadvisor and whilst I can see where they are coming from with the negatives, I have to say we could not have been happier with the accommodation, restaurant/bar and pool facilities we experienced. Lots of notices apologising for disruption due to refurbishments. Once we were able to access our room, we found it to be clean and of good quality. Well maintained and comfy. The start of our stay was a little marred by the key card not working in the door of the first room. This was quickly sorted by Douglas Shore from the reception team. Thanks Douglas! The alternative room allocated was as already described and with Soft fluffy towels and Elemis toiletries. We opted for a late swim/spa before a light supper in Marco's. The pool was clean and well maintained if a little lacking in spa provision - we are used to a little more - for example a thermal journey or hydrotherapy jets neither of which were there. The jacuzzi was clean and well bubbly and the sauna and steam rooms clean and adequate. Supper in the bar from marco's kitchen served by Rosie was fresh and well presented. Super service from all staff both for supper and following day at breakfast. Good all round and we would stopover here again. Plane noise all night long but as would be expected from such close proximity to East Midlands airport and did not detract from our stay. Thanks all!

We stayed at the hotel and had booked a room with 12 days parking prior to departing on holiday from East Midlands airport. At first our room appeared suitable and to be fair was clean, however it was unbearably hot and there is no air-con. We were also situated on the 2nd floor and found that the windows have no safety catches on to stopped them being fully opened, therefore we recommend that families with small children check as it would be easy for a small child to climb on the back of the sofa bed and fall from the window. When we checked out at 5am, we were greeted with very drunk people in the waiting area near the reception building dens out of duvets and fondling each other, this was highly inappropriate for anyone let alone those with children, the staff didn't seem bothered. Upon leaving I was given an envelope to put my car key in (more on this later), and given a keyring with the number to call when we returned to the UK to be collected and brought back to the hotel. The transfer to the airport was fine and the driver friendly and helpful. Upon returning to the UK I called the number provided to arrange transfer back to the hotel to collect our car, it rang 4-5 times before someone picked up and then hung up, I tried 5 more times and the same thing happened. We met two other couples and they were experiencing the same problem. I decided to search for the hotel main number and surprise surprise it was answered straight away, I was informed that a taxi had been booked and that would return us to the hotel. The person who answered also asked me if I had left my keys, I informed them that I had and he asked for my name. After 20 minutes we arrived at the hotel and again I was asked if I had left my keys, I said yes and was asked "are you sure", again I confirmed and told the person that I had given him the key. After 5 minutes of searching I was again asked if I was sure I had left my key, again I highlighted that I had given him the key. Another 5 minutes passed of the member of staff searching through different boxes, he finally found the key. It appears that there is no system to manage the keys left with them.

A good hotel with great staff that are extremely friendly and show a keen eye for detail that will make you feel welcome and looked after. Service with a smile makes your average overnight business stay more enjoyable.

Really enjoyed this hotel before flying out from East Midlands Airport. Transfers were on time and the driver was very nice. Did not eat at the hotel but used the pool and spent time in the bar. Staff were excellent and could not do enough for our little one. Price was very good from the hotel. Would use again when flying out from East Midlands.

As soon as we arrived 2 weddings where coming on. We then couldn't take our bags through the reception. I was told to go though another entrance. Then after going down to the pool and myself and my daughter went for a swim we where meet by 25 woman who came into the pool that all had enough to drink at which point a 25 stone woman decide to bomb it into the pool. All watched my the staff. The drinks where overpriced with a pint and a Fanta £8.50 We looked at the menu but very overpriced so we went to the anchor pub instead Then around 9:30 the noise in the bedrooms went through the roof from kids running and banging doors AGAIN I phoned a porter to come and sort it but what do they do NOTHING And the noise carried on through the hole night I will NEVER stay here again After being a diamond member I will be cancelling all my future booking and they are more interested in the weddings then the members (public) ????

This is a dated mediocre hotel with a very basic gym and dirty, small, overcrowded and shabby spa facility that you could not relax in if you tried! The jacuzzi you could only just fit 4 ppl into if you could get past it's milky appearance. It's time overcrowded pool was like cackle soup, there was no way you could swim even a length. Just avoid this hotel, we upgraded to a superior room and there was nothing superior about it! Save your money and hit up a premier inn, they might have air con!! The Marco Pierre white restaurant is no selling feature, the food is average and the drinks extortionate with the sparkling water £6.55!!! For a jumped up frankie and bennys!!!

We stayed here with their flight deal where you stay for a night and get 8 days parking with transportation to and from the airport. That in itself was good, the minibus arrived promptly at 4am as required and a taxi was provided for our return home. The room was VERY old fashioned and small and in much need of decorating (perhaps because of the ‘deal' we got the duff room). The room was very hot and there we generators right outside our window, we had no choice but to have the windows open because there was no air conditioning so the noise aggravated us. When we woke at 3am to have a shower before leaving for the airport there was no hot water at all so I had to have a freezing cold shower. When I told the lady on reception she didn't seem particularly bothered. That being said the check in staff we pleasant and friendly and the restaurant was decent. All in all Not a good experience, wouldnt recommend ????

We stayed here for a few days and I was extremely disappointed and will not be staying again. First, if you don't book through the hotel they charge you £8 per day for parking - this is not clearly stated on the website. For the price of the rooms I would expect that you wouldn't have to pay for parking. There are also limited options to park elsewhere! Second, there were building renovations going on throughout the hotel. This would have been fine if we had been notified of this at check-in before being woken up at 8am because our room was shaking. At check-out I was told we really should have been notified at check-in. This came from the lady on reception who was standing right next to another member of staff who was checking me in. Third, we had 3 rooms during our stay and 2 had the lovely Elemis products whilst we were left with old products that you had to use the whole tube of to actually be able to wash your hair/body. The rooms were also very hot, and considering this is a 4-star hotel you would think they could afford to put air con in the rooms. They've managed this downstairs in their communal areas. Finally, the room was dusty, specifically the fan they provided and the tea and coffee facilities. These were kept on a tray in a cupboard under the TV. The kettle was stained and I wouldn't like to know how long the cups were there for. It was like a B&B hotel room, but they charge you greater prices. Overall, the stay was extremely poor and I expected much more. The pool facilities were a bonus however they were also looking outdated. The hotel needs a good pick up and re-do to match it's 4-star rating!! I would recommend taking a 5 minute walk towards the village to a cafe called Oliver's. Exceptional breakfast and half the price of the best western!

Me and my partner purchased the Wowcher deal, with breakfast, meal and a massage. Everything was lovely. Only issue we had was the room was really hot with no air con and just a small fan, you don't expect that from a top 4* hotel. The only other downside which led to being a rating of 4 instead of 5 was the interior decor of the rooms and the old style carpets etc. The outside looked really modern but the inside didn't have that same consistency. Overall we would stay again as it was lovely watching the football with everyone in the bar near the gym and swimming pool.

I stayed here to getaway from it all and the price,the room,the food ,the service was FANTASTIC!. Of course I can't wait to go back. Everything to me was of a high standard and although it us a busy hotel (Wedding etc) You still get the same 1st class treatment. I would advise to book early including the restaurant and especially the Spa treatments. I put my name down for any cancellation due all times being fully booked and no one cancelled. Everything is clearly marked good signs to the lift etc. Staff are always helpful nothing is a problem. I love the place.Enjoy your stay. Shaz??

We stayed here the night before my graduation, the room was so hot, we had the window open as there is no air con, however due to its proximity to the airport we were both awake for most of the night. We knew that it was very close to the airport, but disappointed that a 4 star best western premier hotel didn't have air con, as this would have meant we could have kept the window closed and actually had some sleep. We also had an issue with the shower (the room had a hand held shower for when your in the bath, and a rain head shower as the main shower). The rain shower temperature on is hottest setting was barely luke warm, I rang reception I was told that it had a safety lock on she said to just find that on the taps, we couldn't find it, I rang them again and a lady came to have a look. After some time messing with the shower and checking the one next door, she said, well that's just the hottest it will go that's it I'm afraid. She then said well just use the hand held shower instead. It was very disappointing and that the hotel is supposed to be 4 star with a shower that we literally couldn't use as it was too cold and to also find out that that is standard and normal. We have stayed at this hotel before and it was fine and the shower worked normally that's why we couldn't understand it. The service at breakfast was also very slow and very poor, not what we expected for a 4 star at all. This hotel has really gone down hill compared to when we stayed 18 months ago.

We booked our wedding reception at Yew Lodge. We've previously stayed there and the hotel is clean, modern, has great food, brilliant facilities and we knew we wouldn't regret it. Debbie the wedding coordinator met and exceeded every request we made whilst Rob the master of ceremony guided us through every step of the evening whilst being exceptionally kind and courteous. The room was made up to perfection and they even catered for all of our "off menu" requests regarding decorations and some additional entertainments. The food was brilliant for both our buffet and the breakfast the next morning and the restaurant (a Marco Pierre White) is equally as brilliant. Would happily stay there again and all of my family who travelled from far and wide commented on how nice the hotel was.

Stayed for 1 night prior to a holiday in Spain. Room was nice. Weird how.it had vinyl on the floor but soon realised it was because the shower leaked into the main bedroom. Mattresses need turning more often. We did our own otherwise we felt that we were sleeping upside down. Reception staff great. Friendly and very polite. Would certainly use again. Good value to park the car for a week and stay a night for less than £100.

I stayed over at this hotel the other evening in preparation for a meeting the following day. First impressions it was ok however the exterior requires updating in places and the hotel is currently updating internally. One major issue...the lift did not work! Also the bar prices were slightly high but then it has got a name attached to it! The food was acceptable both breakfast and lunch were well presented, hot etc. Considering what I paid for my overnight stay it was comfortable, clean and comparative with other hotels of this ilk.

We stayed in a superior room for one night and added dinner, breakfast and spa treatments, all booked direct with the hotel. Reception was quick and efficient. The room was fabulous, every detail well thought out and lots of extra nice touches, the meal in Marco Pierre White's restaurant was excellent, good food, nice atmosphere, good entertainment and the staff were really great. Reeds Spa was lovely - a great bar to chill out in between treatments, good staff and fabulous treatments enjoyed by myself and my husband included a full body massage, a facial, a pedicure and a manicure. If we had to make constructive criticism?? Well,I did jump when we entered our room on arrival to find a guy in there, a staff member it turned out and doing last minute checks apparently but I initially thought we had been given someone elses room key - as we were after the usual check in time, perhaps this could be done prior to this to prevent the unease it created? Secondly the restaurant may need to increase their supply of wine glasses as we were asked 5 times during our main course alone if we still needed our wine glasses as they were short in supply. It didn't detract from our overall enjoyment though and looking forward to return soon!

Visited here for a wedding of a friend on a gorgeous Sunny weekend. The hotel looks massive from the outside, though the exterior looks tired in places and the garden could do with some TLC with worn benches and garden furniture. The interior, in all areas, is very welcoming and finished to an extremely high standard. When we were there it was obvious that they had an ample number of staff who were all very approachable and helpful. Drinks in the bar were reasonably priced, and if the standard of food received at the Wedding function is an indication of that on offer in the restaurant I would thoroughly recommend it. The wedding itself ran seamlessly, with staff on hand yet invisible at key moments with what I am sure is n incredible amount of hard work behind the scenes. Car parking can be an issue I would imagine. On our visit there was the wedding of 100 people, many of whom stayed, a training session by the NHS, plus visitors to the health spa and diners in the restaurant. If you add to this the people leaving cars for airport transfers - when the hotel hosts more than one event I imagine spaces to run out quickly. Although we didn't have the need to stay here overnight, based on the experience of the hotel we had through the wedding attendance we would recommend people stay here or even visit for a short time to make use of the facilities. It is something we would seriously consider. 4-star AA rated. Excellent food and bar lounge facilities. Rough around the outside. 2 electric vehicle charging stations (subject to car park not being full). Seriously consider visiting this hotel.

Fantastic place to stay if you are travelling from East Midlands airport. Large carpark to leave your car in, transfer services are brilliant - no waiting around at all. Family room was huge with comfy beds. Loved the elemis complementary items in the bathrooms and the food in the restaurant was superb! Highly recommended.

Really lovely greeting on arrival and receptionists couldn't be more helpful and polite. Very easy parking on the premises. We left our car here for a week and we're given free transport to the airport by minibus and the hotel organised a taxi to pick us up on return ( included in the price).we had a lovely comfortable and spacious room. Ate at the Marco Pierre White restaurant on site and had a delightful meal. Highly recommended and great value.

I stayed here on route to a family gathering as a midway stop. Reception staff were so happy and helpful on check in, the room........they have Elemis products!!!!! Little ginger bread men in packs for your morning cup of tea and the fluffiest towels. I even had a swim, they have such a lovely spa. Cleanliness is amazing, which for me is everything. Don't bypass this gem for the other brands it has more to offer.

It's been a couple of weeks since our stay, but I wanted to say thank you to the team at Yew Lodge and Reeds for making my hen weekend really enjoyable! We were welcomed from the moment we arrived and really looked after from the room we had lunch in to the treatments and the room we had for dinner. I have been a few times before for the day, but all 10 of us found a way to relax and unwind as well as celebrate my hen do. As a result of our stay, my fiance and I are also looking at going back for a few days after our wedding.

We booked this through Holiday Extras ‘secret hotels' and were very pleasantly surprised. When we arrived there was a wedding going on so was quite loud but the receptionist told us they would be going to eat soon so normal service would be resumed. We had a nice room on the first floor, not outstanding but perfect for what we needed. We ate in Marcos and were served by a lovely guy who tracked down the cd that was playing in the background as we liked it so much. Our journey to the airport was painless, having told the receptionist the day before what time our flight was she had arranged the taxi, which was waiting for us when we came downstairs. We left our car keys with them (your choice) and were given instructions to ring when we got to baggage reclaim on our way back and they would send a taxi. On landing we did just that and again the taxi was outside the door waiting for us.. We would absolutely use them again!!

Had a great wedding at this hotel today but come 12.00 no bar even for residents. Staff informed us that residents would be able to buy drinks on our room after this time. The night porter was having none of it , he was too busy. Well after our hosts spending thousands on the day and plenty of money going over the bar all day this seems very poor.

I booked this hotel through holiday extras to leave my car at this hotel for a week and for my family to sleep at the hotel for 1 night on our return from a night flight. Upon arrival, the staff were impolite, unfriendly and unhelpful. I figured they were just having a bad day. When we arrived at the hotel after our night flight, it was approximately 2am. The man on the desk checked us in and then told me breakfast is between 6.30 and 9.30am. I asked him if breakfast was included in my package and he looked at something and said "YES". I had booked this hotel and parking almost one year prior to actually going, so I was surprised when the night desk clerk told me we had breakfast in our package. He told me check out is at 11am. When we finally got our kids off to sleep it was 3am. I decided to wake our children at 8am so they could eat breakfast before check out, since the last meal we ate was lunch at our hotel in Fuerteventura at 1pm the day before. None of us had slept well as the beds were extremely uncomfortable. The room we had on the third floor was extremely hot. I wasn't comfortable sleeping with open windows since I didn't know the area.The standing fan that was in the room was filthy and covered in dust and since the room was so tiny we would have all inhaled the filth from the fan, so using that was out of the question. So, after not much sleep, I woke my kids and we staggered down for breakfast. We walked up to a small buffet that appeared to be in need of restocking. A waitress approached us and asked me what my room number was. She looked us up and down and had a slight scowl. My children commented later and asked why she looked at us that way. We then went and put a single sausage on our plates. (My children aren't big eaters and would have probably only eaten one sausage and one slice of bacon with toast.) There was no other cooked food apart from one dried up egg so we stood and waited for the chef to bring more food. Then the waitress reappeared and in front of other guests she said "Breakfast is not included in YOUR package, so we will be charging you £12 per person for breakfast". I felt embarrassed as I knew we all looked exhausted. My kids stood there looking half asleep with one sausage on a plate. I asked her if she was sure because of my conversation with the night desk clerk and she scowled and said with an attitude "yes, but it's not my fault". We were exhausted and hungry but after the pompous attitude of the waitress, feeling embarrassed in front of other guests I wasn't going to give this hotel another penny. I went to the front desk and told them what happened. A receptionist called Kay looked very compassionate and started suggesting they may be able to do something. Then, another extremely impolite cold receptionist called Davina looked very happy to say "It's not in your package there is nothing we can do". My husband and I have travelled extensively and worked in the Pacific, Americas, Europe and Africa and I have never EVER experienced such rude staff in any hotel. This was by far the worst customer service I have ever experienced. We had just returned from week at a wonderful hotel in Fuerteventura with exceptional, outstanding customer service. But I must say, one night at Yew Lodge Best Western sucked the happy right out of me. However, I smiled as I watched my kids enjoying their McDonalds breakfast on the way home, soon after leaving the Yew Lodge!

I actually like this hotel. The food is consistently good, the spa facilities though often crowded/busy are a nice bonus but I don't like the way they treat single travellers. You're always told there are no single rooms, only doubles and there's no discount, even though you're only having one breakfast, using one set of towels, etc. That I can cope with BUT and this has happened several times now, I've arrived to a room with a small bed pushed against the wall, one set of pillows, towels, toiletries, etc, basically, a single room for the price of a double! A return to reception and they happily move you but it shouldn't come to that. This issue aside, it's a great hotel. Some rooms are better than others, the bar is a bit pricey but bedrooms are clean and comfortable, staff are friendly and efficient and I'll no doubt be visiting again, as they have some great events. This policy of shafting solo travellers does need addressing though.

Visited on 29 May for a Spa day with my mum. We used the gym, sauna, pool and steam room before having afternoon tea for lunch and pampering treatments to finish in the afternoon. Staff were very friendly, helpful and professional. We both had a thoroughly enjoyable day and will definitely be going back.

Having arrived after a very long journey we were told the hotel had no record of our booking!! Straight away this was sorted & we were given an executive suite, which was lovely. Very quiet area of the hotel with lovely rooms and comfy bed. Little added extras like the 3 different bottled waters, elemis products in the bathroom and robe & slippers. Very friendly staff throughout the hotel. Lovely swimming pool, and spa. The guys in the spa bar even keep the bar open for the football which was fab. Everywhere was very clean. We will defo go back there.

I Stayed here for a work conference for one night and although I arrived very late I woke up the following morning really relaxed and ready to go. The room was really well laid out with everything that you'd expect from a hotel for the price.

I'm a member of this hotel spa and pay by monthly direct debit. In recent weeks I've slowly noticed that the facilities are becoming very neglected and dirty. The changing room floors are always filthy with muddy marks and water everywhere ( why is this not kept on top of on a regular basis?) The addition of plastic matting on the floors would help keep the floors drier on top and regular mopping should be done to stop all the bacteria and dirt being transferred into the poolside and pool/ Jacuzzi itself. The Jacuzzi itself also has broken jets in the rear of the seating area, no air pressure comes out of them. The steam room needs better deep cleaning as it is slimy to the touch and dirty on the floors and walls around the sides and under the seats - visible tide lines where it hasn't been cleaned. The drain on the floor of the steam room looks clogged with matted hair and festering debris which later in the evening becomes smelly. The use of steam room oils is absent also to keep the room smelling fresh. Why aren't there check and tick sheets located around the spa /changing rooms to ensure the staff are checking and maintaining the cleanliness and presentation of the facilities? The Management need to structure a better approach to 'regular' checks with the staff and ensure this is being kept on top of. Also there're a lot of facilities that seem to be constantly out of order. My Mother is also a member and is getting frustrated by the ladies showers being left out of order for weeks on end, with no sign of repair! She has told me on several occasions she's had to queue for one sole shower out of 4 because the other 3 are all broken and closed - why haven't these been fixed? Also the Sauna has broken lighting inside, the shower next to the foot baths trickles water out and doesn't work properly, the lights are blown in both showers next to the pool and the mosaic tiles look grubby and could do with steam cleaning. The spinner that dries your shorts is broken in the men's changing rooms also. This place could be superb if it were properly maintained. It's a busy place and needs to be looked after better, so as to ensure the regular members aren't left facing a dirty venue, once the day visitors have left.

Just stayed here again before flying out to Madeira, excellent and efficient service from the beginning. Checked in and went for a walk in to the village for a few drinks and a meal, in the morning went for a swim and a sauna before enjoying a full breakfast. The taxi service to the airport was on time. We also stay on the return journey and it extends our holiday and takes away all the usual stress of going abroad.

Lovely large hotel, nice clean and airy. Good size rooms, only problem we had was the shower did not work very well, coffee and lovely biscuits filled up every day and shampoo etc. All staff were very friendly, the spa area was clean and we only used the pool once. We had a meal in the Marco piere white restaurant and that was first class, as was the breakfast the next morning, everything you could imagine or want was available, full selection of everything and staff promptly filling up tea and coffee. Very close to the airport but we were on a steam train weekend at Loughborough and that was just a short 15/20 min drive There are a couple of old fashioned pubs to walk to within five mins of the hotel The hotel is very close to the Airport but we did not have any issues with the noise from aircraft and quite enjoyed watching them come in, close to the hotel

Another visit to this Best Western. Room was very nice (new I think) Breakfast was the usual but the pancake option was good for a change. Had dinner in the restaurant which was very nice. Did not use the spa or leisure area.

The Reeds Spa which is part of the hotel. The amenities; a gym, pool, steam room, jacuzzi, sauna all of which are well kitted out on a contract or casual pay basis. However the reason I wont be returning to this venue is due to the state of cleanliness. The changing rooms- filthy floors making it hard to change in. There was also rubbish in some of the lockers. The Steam room- not cleaned properly there is a line of black mould on the floor and the walls are dirty. Sauna - dirty floors in and around. Light bulbs in the ceiling not working. Around the pool - dirty floors, steps, glass panelling. There are two foot tubs which are filthy around them and I found a loose screw which could have been trodden on. Showers around the pool - disgusting. There was a clump of hair on the floor that was there on my last visit. The tiled walls need a good scrub. Rest area near pool - could do with a clean. In this kind of environment bacteria will be breeding like mad. There is a lack of any type of good cleaning regime. I strongly suggest to the management that they shut the spa for a day and give it a complete deep clean before it makes someone ill!.

Was there Sunday Lunchtime for a work reunion. Didn't find the staff very friendly or chatty. The room and facilities were good and the food was good for a buffet. I was appalled at the price of drinks. A large glass of wine, either white or red, was a staggering £10.50. My friend went to the bar to get 3 large glasses and had to go back to get more money. The barman should have suggested getting a bottle which would have been cheaper but he didn't. I have never paid more than £7.30 for a large glass before. I won't go back. I hate having the feeling I'm being ripped off but certainly was this time.

We booked airport parking and 1 night stay following our return from holiday and one arrival at 2am we where given directions to our room. Considering the hotel was aware that this was a night stay following a 7 day holiday I was surprised and disappointed to find that we had be put in the furthest part of the hotel. Baring in mind we had heavy suitcases, We had to climb a flight of stairs then walk down a number of corridors to be greeted by another 2 flights of stairs down into what can only be described as some sort of basement. Although the man on reception did offer to help he already told us how busy he was clearing up after a wedding and it didn't seem appropriate to accept as we felt he would not be able to carry such large cases due to his age and physique. Although we were grateful for the offer. He also gave poor directions so we had to return to reception to ask again on how to find such remote rooms. When entering the dated room, (which we later found out that these were previously staff quarters) we immediately got into bed due to the time. Unfortunately our sleep was none existent due to constant voices and doors slamming all night, which echoed along the corridor. In the morning we noticed we where very near to some form of kitchen so it is possible that these rooms are still used by staff hence why the activity didn't stop all night. All in all it was very unfair of the hotel to give someone with suitcases a room so far away from the main reception without the use of a lift and also to expect residents to find such rooms without assistance. Breakfast was like a cattle market and it was like some form a econony all inclusive hotel having to queue for ages to make a slice of toast, however i assume we could have tolerated this if we had had some sleep. The whole reason for staying here was to have a relaxing night following our flight home from our holiday, however i wish we'd had just driven straight home. I don't normally like to leave such negative reviews but on this occasion I think people need to be aware of this hotel if they are hoping for a relaxing quiet stay before or after their holiday, as this is not one to consider(in my opinion and recent experience)

Booked in for 2 nights whilst visiting a relative. First impressions, a bit like a Premier Inn but with more facilities. First problem, extractor fan didn't work in en-suite, leaving an odour ( albiet our own) in the room. Complained to reception, standard corporate answer:- your remarks are noted , maintenance have been made aware, In other words " go away little man" we don't care you will be gone soon. So next, bath robe dirty. Next noisy fan in the space above bedroom,they weren't bothered again. Next, the hotel is located on the fly path of airport ( till the early hours) so don't leave the window open. The facilities are excellent BUT if you are not going to use them go to a Premier Inn.

We had a group of girls for a 30th Birthday. The booking included two treatments including lunch which was booked with spabreaks.com this stated that robes and slippers were included. when we arrived and asked for the robes they have ran out of robes and said we you have to clarify with the booker to have the robes and slippers! This should be a requirement regardless!! Eventually this got sorted however, some of the staff were quite rude with their tone to us but some staff were pleasant to us. Lunch was not great at all! even though yet again the booker from spabreaks.com have said Marco Pierre will be included which we had sandwiches and scones per person which wasn't enough of us. Complementary was offered but not good enough. The treatments were amazing! The staff there were nice and pleasant just a shame the other staff at reception are not. Overall I wouldn't say Ii would go back again and if you do book with spa breaks make sure you clarify everything with direct of the spa instead as things are unorganised of getting the wrong information etc.

We stayed on Easter Sunday as part of a package where you could park your car in the hotel car park for the duration of your holiday, as we were going to the airport early easter Monday. The staff on reception were lovely and helpful, the room was really good and had complimentary Elemis products which are a nice touch. We had a meal at the Marco Pierre White restaurant which we highly recommend as the food was delicious. It was a fabulous way to start our holiday before our early departure to East Midlands airport. Would highly recommend the hotel and the restaurant.

My wife and I received a voucher from our Son & Daughter in Law for a spa day with lunch at The Reeds Spa. First impression on entering was quite pleasant and the staff member who dealt with our registration was ok but not very attentive. Asked us what did our voucher cover and what time was our treatment etc when all this was already on the system monitor in front of him. First time ever that we had to pay for the hire of the Bathrobes. Without one, it would mean you having to change back to your clothes after being in the pool to come back to reception for the treatments. Then when treatments were completed, you then had to change again to go back in the pool. Lunchtime, change again to your clothes to go back to reception for the lunch. After lunch, same again to go back to the pool. A bit of a nuisance to say the least. So make sure you hire a bathrobe. Fortunately we did, but for anyone not doing so, you now know the downside. Whether it was the timing of our treatments or not, I did not get to use the swimming pool. Having used the sauna and the steam room etc, each time I went for the pool, it was taken over by an exercise class. Do 7 persons really have to take over the whole of the pool area to do standing exercises. Why can't the instructor request them to stay to one side of the pool so that others can enjoy swimming. Also, does she really have to be shouting all the time and disturbing those who are using the adjoining realxation room. As for the lunch, it consisted of one round of sandwiches, one scone and a small bowl of cut fruit plus a beverage of your choice. The guy who was nominated to carry out the task of serving the Latte was either inexperienced or really was not bothered. He kept practising his golf swing behind the bar area and seemed to more interested in going to check his monitor in the back office. By the time I got the Latte which by the way involved the simple task of pressing a button on the machine, I had eaten my sandwiches and was half way through the scone. Just as well he does not work in a busy environment. As for the spa, the out of the steam in the steam was not the best and the water fountain did not work. The clothes dryer in the gents changing room was out of order and as previous reviews, a lot of the locking mechanism on the lockers were not working. My wife told me that three out of the four showers in the Ladies changing room were out of order. On finishing our lunch and this is really a matter which needs to be sorted out instantly. When the staff member who has a degree in Sports Science but on the day seemed to be checking people in, sorting out bathrobes, serving lunch etc came to clean the tables next to us, he was very negligent in carrying out the task or had not been trained properly. It is a requirement with the cleaning additive he was using to spray it on the cloth and not directly on to the table and leaving the overspill drift to the adjoing table and seats. This is the whole purpose of applying it on to the cloth and not to spray loosely.he removed the dirty plates and cups and placed them on the table which he had just cleaned. When he had finished, there were crumbs on both tables which were supposed to have been cleaned. Anyone using this cleaner should have been notified of the way to use it.

Had a quick overnight stay here before our holiday and really can't fault it, from the start the reception staff were brilliant and this continued through the night with all the staff Would definitely book again, so friendly

The hotel was really nice. The staff were friendly and very welcoming. Having a restaurant downstairs was very convenient. The spa, fitness and pool on site were an asset. The breakfast buffet was yummy with a variety of food for everyone

Stayed at this hotel for the weekend at the Submariners Association AGM and had a brilliant time the staff were excellent. The two evening meals that they put on were extremely good and well served and hot. The bar staff were worked extremely hard with over 150 hard drinking Submariners there but they coped extremely well. Rooms were well appointed. Breakfast both days was very extensive and good all in all had a brilliant time

We arrived for the motor bike racing weekend at Donington. Unfortunately, three of us became ill after the first meal and we can only think it was here, as we had not eaten anywhere together previously. We decided to have a meal at the Marco Pierre White restaurant attached. Unfortunately we were disappointed with the undercooked kalamari and the over cooked salmon. To his credit, Giles, head waiter was very apologetic and we had the cost of the meal refunded. You might say this was a good result but a good evening would have been for us all to enjoy our meal - alas this did not happen. To end on a positive note, Michael and Joanna in the hotel were ace.

I purchased a spa day off groupon for my mum for Christmas as I thought it would be nice to spend some time relaxing. We visited on the 16/03, on arrival we found the guy on reception was not very attentive, he didn't have a great deal of time for us and we felt like it was a hassle him showing us the facilities, we were surprised we had to hire robes, as we wrongly assumed they would be included within the package . The lockers in the changing rooms were frustrating because half of them were broken and would not lock. We proceeded to our treatments which to be fair were good. However after, we thought we'd go in the spa area, the jacuzzi was cold and the steam room had no steam in it. I feel like the best part of my day was the scone I got with lunch, it was nice. Unfortunately the overall experience was very disappointing.

I'll start with the positive, the lunch was lovely, the shower was great and the guys on the afternoon shift really helpful. However... We've been here before and it was ok, but this time wasn't. We were on a Groupon and when we asked if we could upgrade our treatment they said policy wouldn't allow it - this has changed since last year, but they spoke as if groupon customers were second class citizens - don't do them if you don't want us! There were far too many people for the space, often there was nowhere to relax. Even if there had been, the group of squealing teenagers in the pool area would have made it difficult. The place was mainly full of ladies on spa days, and they had sport on TV all day - which attracted a group of gentlemen from the hotel who proceeded to shout loudly at the rugby - again, not very relaxing. The final straw for me, was I was made to feel a freak during my very bad pedicure - she moaned the whole way through because my toes touched and smudged the varnish - use a toe separator, that's what they are designed for! Basically I wouldn't go there again!

Arrived to a warm welcome and check in was swift. The room was a good size but no carpets. The only complaint is we would have liked a bath rather than just a shower, but the water pressure was very low which made the shower easier as a bath would have taken an age to fill. Many little extras in the room which was nice. Had a meal in the Marco restaurant which was very nice and good value as we were on the special deal which included any choice from the main menu which was rather surprising as in most places you have to pay a supplement. I think that only the steak had an extra charge of just £3. The staff in the restaurant where very friendly especially the "french" gentleman which had a good banter. Made everybody welcome. Breakfast is a buffet style but the chef is on hand for any requests you have. Did not get to use the Spa as we did not arrive in time, but it all looked very nice, Would recommend this place to stay as a good deal and we will be back.

Came here for a hen party one weekend in March. Initial impressions were very good - modern decor in public areas and welcoming reception. We had a drink in the bar and were then shown to our table for afternoon tea, which was pleasant. Upon arrival in our room, we found it to be quite small and very dated. It was, however, generally clean and in a relatively good state of repair. The afternoon was spent in the spa which was a relaxing treat. Some instructions on the inside of the lockers would have been useful; fortunately, we were passed a single laminated page of instructions that was “floating” around. We had an evening meal in Marcos which I would say was acceptable but nothing to shout about. We were asked to vacate the table around 22:30 as the staff were setting up for breakfast and shown to an area of the lounge whereby they had made the effort to rearrange the furniture in order to accommodate our largish group. The bar was still open so we attempted to order some cocktails, at which point we were told that the bar staff were unable to make us any “shaker” cocktails as it was too late in the evening, which ruled out drinking any more alcohol for me. I was very disappointed by this; at nearly £10 a drink and with a party of 9, most of whom were drinking cocktails, 22:45 does not seem like a reasonable time to stop serving. Were we being rowdy and abusive, I could understand it, but we weren't. Others in our party ordered “normal” drinks, but by 00:30 the bar had closed completely. Breakfast was very nice with a good selection. Would I stay here again? For business, yes. For pleasure, no. Not when they stop serving cocktails at 22:45.

The meal was excellent as usual all the food was really good the waiter was Giles he was absolutely brilliant my teenage boys and there friends thought he was the best it was my sons 16th birthday on the night and he came with a birthday plate singing happy birthday to him he was a great laugh he really made the night great thanks giles

I have visited this hotel a number of times. This time I had a suite room which was fabulous, reception were pleasant and the food delicious as always. Restaurant staff all seem to be fully aware of the local business men and women staying with them and really do treat everyone with the utmost respect. The only thing which I could remotely give as critism would be to possibly put something in the room about noise volume and to respect the visitors in the surrounding rooms. With a number of young people visiting on business, they seem to get together in one room, crank up the volume and treat it as a hotel room party. I see I'm not the first to mention noise as an issue and at times it is completely out of your hands however, a gentle reminder in each room could do the trick. Keep up the good work guys!!

I booked this as a spa break during a business trip. Oh dear. This is not a spa. It's a hotel with a pool. A small pool. A very very average gym. They should not be selling packages on a spa website. When I arrived a bit early I went to reception, said "sorry I know I'm early but with check in being at 3:30 it seems quite late to use the spa so is there anywhere I can leave my stuff please?" "Yes, you can still use the spa" the young female receptionist said. "OK...." I replied... 20 seconds of nothing.. "so I've never been here before, any clues to me as to where it is?" "it's in the next building over there" I didn't feel very welcomed. I mean I wasnt after a guided tour, but just some acknowledgement of common sense that I wasn't familiar with where I was or my surroundings. So anyway, I first I found the bar which was great as I hadn't eaten. I ordered my food and a coffee. A pot of sugar was brought to my table. 20 minutes later the woman that had served me was nowhere to be seen. So I asked the barman and he laughed and said god knows where she has gone. To be fair mistakes happen and he brought my coffee over. However 30 minutes later still no food. So I asked the same man "has my food been forgotten too mate?" to which he laughed and said "no we sent someone to get it god knows where he is" and then laughed again. Funny. The food did finally arrive and it was nice to be fair. The rest of the stay consisted of kids running down the corridors all night, a disco under my room. Which is totally fine if I had booked a hotel. But I expected a quiet spa break. The rooms are very dated and need painting. The refreshments no coffee and just so dated water. Other than that I loved it haha

Hotel is lovely, spa is definitely a place to relax. Great meal in the Marco Pierre Restaurant. Gille definitely made our evening, superb guy! He was very helpful & friendly and made our experience one to remember. Thank you :)

The hotel staff was very helpful easy check in and warm reception, room was clean along with the swimming pool and spa maintained to a very high hygiene standard. However had food at the Marco Pierre White downstairs and was served by a guy called ‘Gilles' exceptional experience because of this individual very helpful witty and friendly I struggled to narrow down what I wanted to order and he assisted without any issues patient guy. Recommend the food to but ‘Gilles' is definitely the X-Factor of this hotel!

We took advantage of the Hotel's B&B and evening meal at Marco's offer the other weekend and once again enjoyed our stay immensely. Situated in Kegworth village, this Hotel is an ideal location for East Midlands Airport or great to visit just for a small break. The Hotel is quite quirky with the bedrooms on different levels and in the roofs due to the many extensions over the years. We had an Executive Double Room which was plenty big enough and had a lovely comfortable bed... just what you want after a large meal and several beers. The room was very clean indeed, although some of the furniture was a little dated but not tatty at all. (only because it was standard brown/wooden furniture) Free WIFI throughout the Hotel but can only use on two devices. Within the deal, not only was the room comfortable, you also had an evening meal at Marco's which was excellent, breakfast in the morning which was beautiful.. plenty of choice and access to their Spa. Overall, a fantastic experience and for £150 a great break away.

We visited here for two days just before Christmas 2017. We had originally booked for one night, then decided to make it two. We dined the first evening with two friends who also stayed overnight. The hotel and its facilities, the Reeds Spa were excellent. The room was spacious clean, comfortable and warm. We dined at Marco's both nights and had the Christmas set menu, which was excellent. The staff were very friendly and helpful. The price that we paid was quite reasonable. The buffet breakfasts were also good. We enjoyed the gym and spa, and made full use of it.We will be coming back here sometime in the near future.

Staff all very friendly and main bar and restaurant are very modern and fresh. Nice gym and pool... however the rooms are VERY dated and although clean dont warrant the price. Bathrooms are shabby with broken tiles (mainly due to some cowboy fitting them?) Fixings hanging off wall. Also my pet hate... one of those awful irons from 1800 that doesnt get hot. Its 2018 come on get some proper irons. Room rate doesnt include breakfast which is another £12. So for £107 this is over priced when put against others. Based on the bedrooms which lets be honest is where you are its at best £70-80 a night. I would stay again if an offer came up but wouldnt pay over £100. Its a shame really as if they tidy up the bedrooms it will be a great little hotel and warrant this rate

Stayed at Yew Lodge Hotel 17/2/18. The room was lovely and the bed very comfortable. We used the Spa facilities and the pool, they was great.The staff at the hotel are the best. They can't do enough to help and are very friendly..Muzzy and Helen in Marco's was lovely and made us feel very welcome. The meal was Fantastic. We will definitely be going again.

I brought this spa deal off group on for me and my boyfriend for one of his stocking fillers for Christmas.. When we arrived , all the receptionist were stood there talking and laughing away.. they didn't even acknowledge that we was stood there waiting.. We then filled out our health forms and then had to pay £10 to borrow robes and towels?!?! We then had to ask where to go and they stated ‘just down the stairs and round the corner' No one showed us round. We had no idea how the lockers worked, where the pool or toilets were, where we went for our treatment? Where our afternoon tea was? I thought this was a very poor effort.. The spa was very limited and small, the jacuzzi could only fit about 4 people in and when it did have 4 people it in started to over flow and flood the spa. There was only 3 loungers to chill out on and a couple was on these the whole time we was there so we ended up just sitting on chairs which wasn't very relaxing. The pool was cold so I didn't even want to stay in there long. The afternoon tea we had was very poor, we got 4 tiny finger sandwiches, a tiny fruit salad and a scone the size of a £2 coin. We had no cutlery given to us and also had to ask for our pot of tea which was included.. by the time it came out we had finished our ‘afternoon tea' The only plus side to the day was that the back massage and facial I had was amazing. Big credit to Ellie (I think that was her name) a young girl with braces. She was amazing.. however, me and my boyfriend went to this as a couple so maybe it's an idea to make rooms big enough for 2 people.. this would of been nicer. To say this cost £35 each and then had to pay extra.. I sadly won't be going back here in a rush. I have been to spas which are a lot nicer and similar price..

Yew Lodge at Kegworth . Great hotel . Gym sauna steam room swimming pool and jakuzzi. Two treatments meal in Marco Pierre White restaurant and breakfast next day included in price . Staff where great really friendly. Room was nice and spacious . Food was amazing . We had the sharing plata and calzone ??second visit and was better than the first

Mr T and I had a wowcher voucher for afternoon tea given to us as a Christmas present and we decided to go this afternoon. It was a wonderful spread, there was small 'finger' sandwiches which were lovely, a selection of plain and cheese scones with Jam and clotted cream. The top tier of the high tea display stand was filled with a selection of cheesecakes, panna cotta, meringues, profiteroles. Presentation was lovely and we were invited to choose between proscecco, red or white wine. Pots of tea completed the afternoon tea. The staff were very helpful and cheerful, nothing was too much trouble for them. The restaurant looked very inviting. Obviously we didn't check out the rest of the hotel but the reception areas look welcoming. We looked at the menu for the evening as we have decided to come back and have an evening meal. I would definitely recommend the wowcher afternoon tea at Marcos. Plenty of parking and easy to get to from the M1.

Stay here frequently on business. The lift is dodgy. Some of the rooms have been refurbished and some haven't. The ones that haven't are poorly decorated and tired. The staff generally don't have any level of customer service. I often arrive late or leave early and the staff on reception can't be bothered to even look up from the desk and say hello. Asking to check in often feels like you are inconveniencing the person behind the counter!

A whole group of us came down from Scotland to stay for 2 nights to attend a wedding. We really liked this hotel on the whole. The reception staff were very friendly & helpful. The hotel foyer & seating areas are very nice & relaxing. Our room was very comfortable but in need of a refurb. Loved the spa facilities. Great pool, steam room, sauna, jacuzzi. My little grandson who is not yet 3 loved it. Myself & a few others girls had treatments at the spa & they were wonderful. Really nice venue for the wedding on the Sunday. Buffet meal was fantastic. Breakfast food was very good. We chose not to have a meal in the Marco Pierre Restaurant because it was overpriced & the reviews on trip advisor were not great. We instead went yo a family Inn called The Otter Vintage Inn, only 1 mile away from the hotel. It accommodated 24 of us & was really good value & good food. leave this point to last as it's a shame to spoil a good review, however, a couple of the breakfast staff girls, whom also served us during the wedding, were downright sour faced. One in particular could not muster a smile for any of us. She was very rude on both mornings at breakfast & most unhelpful in getting a high chair for my grandson. I understand people can have bad days but this should not be reflected in your work, particularly when dealing with the public. The staff should be made aware of this as this is a really nice hotel. Definitely one of the better Best Western Hotels we have stayed in. Thankyou guys.

Stayed here for one night before flying out on holiday from East Midlands airport . The hotel is very clean and the staff are very friendly and helpful. This is the 4th time we have used this hotel . Would recommend this hotel

We decided to try a new location for a couple of nights so we chose this hotel on a search of the internet. When we found the hotel we were a little underwhelmed by the location as it is in a small town with private houses all around. However we were very pleasantly surprised by the interior. It is a smart modern hotel and the reception was conducted very professionally. Our room was on the 3rd floor but unfortunately the lift was not work in. We were offered assistance with our luggage but we didn't need it. We found our room and again it was very nice with all mod cons including a spa bath.there were complimentary bottles of water and the usual tea / coffee making facilities. As it was a spa break we had full use of the facilities, jaccuzie, Sauna,Steam room and pool. Towels and gowns were supplied free. Dining was of the highest quality as it is a Marco Pierre White restaurant. The menu had a wide variety of choice but I think it is not changed very often. The people who were in the restaurant were as you would expect very polite and courteous. The items on the menu were from the Italian /American style. The hotel is located approximately 15 minutes from East Midlands Airport so a little noise from planes arriving and departing is to be expected. It would also make a great place to stay prior to a flight. Overall we thoroughly enjoyed our stay. The internet is free and a login code is provided on arrival.

Hotel is above the usual best western although looking at reviews here , I think i paid top dollar. Staff all very friendly and competent . Room was clean and large very comfortable bed. Really disappointed in the Marco Pierre restaurant............carbonara was basically cheesy pasta with two slices of back bacon. Garlic bread was half a ciabatta and a subtle service charge of 10% added to the bill .

We stayed on night in January 2018 an d we booked for dinner, bed and breakfast. We paid an extra £20 for a superior room and were quite disappointed. We had done a similar thing last August and the room was lovely, having a large walk in shower in the bathroom and being really clean and new. The bed was enormous and we had a large room with a settee and table. This time we ended up with a tatty shower over a bath and a very small room. The bed was small and a little table and 2 chairs had been crammed into a space that wasn't really big enough. Everywhere was clean though. We did have our evening meal at Marco Pierre White's restaurant in the hotel and again, I was a little disappointed. The wine was £29.99 for a basic Sauvignon Blanc but the main disappointment was the lack of care over the food. We like the MPW chain but it can be a bit hit and miss and on this occasion although the food was nice, it seemed to be missing the little extras which we have always had before. I had the fish and chips and not even a piece of lemon to squeeze over it, no mushy peas and french fries (small portion) instead of the triple cooked, hand cut chips which are normally apparent. The staff were lovely and were obviously local and they lifted the event a little. When we came down for breakfast there wasn't a lot of choice on the fruit side of things and the chef was the only one who could speak and understand English. The rest of the staff were obviously not local. Even when we checked out and I was trying to complain about our room, there was obviously a communication issue so, sadly we just left it at that. The whole thing just smacked of cost cutting and a lack of care and I find it a shame that we will have to consider, quite seriously, whether we return to this hotel.

Used this hotel when visiting my daughter, at the university campus. Close to airport, but surprisingly very little aircraft noise. Close to all amenities in Kegworth, and university Campus. Staff were excellent at check in, and very apologetic that the lift was not working. Rooms were clean, spacious and with a pleasant outlook. The complimentary spa facilities and pool were excellent. Very modern clean and appealing. The spa staff were helpful. Breakfast was not included in our rate, however, we were free to choose on the morning, at additional cost. Breakfast choice was excellent, an otions of continental or full English

The hotel is looking a little tired , the rooms small , clean and well furnished . The restaurant is good and the staff very helpful . There is also a pool and gym which I didn't get chance to explore . Reception wasn't overly welcoming but ok

My daughter and I had booked a Spa Package at this hotel. We had an upgrade to an executive room, at no extra cost, two spa treatments each, breakfast and a three course meal on both our evenings all in the price. The hotel was very nice, the room was very comfortable, there was free bottle water, coffee/tea/hot chocolate and biscuits in the room. The restruarant food was amazing, more than ample. The staff were very nice, they were attentive, professional and made us feel very special. Nothing was too much trouble. I recommend the cocktails lol They had entertainment on the saturday which was nice. The Spa was lovely, we had two treatments each as part of our package,The pool was very inviting and warm, they had a dryer to dry your swimwear as well has tongs for your hair. Will visit this hotel and spa again.

Food 1st class, as was the Entertainment, even better than last year. This last year has been brilliant at the Yew Lodge as daughter had her Wedding reception there and that was top knotch. Looking forward to our next visit as received a meal for two and a weekend break there as Christmas presents.

Stayed here for the New Year's Eve Dinner Dance in an 'executive room'. The hotel would have received 4 stars from us apart from one big problem - No hot water for us to be able to get a shower before the big event - & unconcern about this from the staff, which is why we have only given 2 stars. We complained to Reception, who sent a maintenance man. There was nothing he could do as he said the boilers were working at full capability, but a lot of guests had been using the hot water. Reception did eventually offer another room to get showered in, unfortunately after we had endured a cold (not luke-warm, but cold) shower as otherwise we would be late for the event. Evidently quite a few guests were experiencing the same problem, with Reception staff seemingly unconcerned, as with us. We asked for this to be reported to the manager & also filled in the guest questionnaire, but no apology has been forthcoming. We waited to post this review to see what feedback we would get from the hotel - no-one has seen fit to contact us. One of the basics of a hotel stay is hot water. If the hotel cannot provide this for the number of guests, they should not be selling as many rooms. Beware if you are staying for a busy function.

The hotel was clean, staff polite and efficient, restaurant was generally good. We paid extra for an executive room. This was nice, clean, but was not as large as I expected having paid more than a standard room (unless the standard rooms are very small). The spa experience was good. In the deal we got a 25 minute back and neck massage which was great. Overall we enjoyed a relaxing day/night and would recommend/use again.

We used this hotel for a 1 night stay and had parking our car for 1 week,we felt it offered good value for money,within this price the hotel transfers you to and from the airport.they use a taxi firm called arrow and i would also say we got good service from them.The rooms are clean and a nice size for a overnight stay.The resturant is on site with a Marc pierre white menu again very good service.The reception staff was quick and efficient.

Easy to get to location, centrally located, as we had 60 people traveling from around the UK. Extremely helpful Events Team. Clean and inviting, excellent food and service, staff were most helpful. Almost don't want to recommend too highly, as it is a wonderful find. The Spa and pool were also clean and with a bar area just outside, we could relax with a drink, without having to get changed out of our complimentary robes. The meal and disco were excellent, as too was the table service and in getting everything out together. Ok, maybe some of the bedrooms were a little old fashioned, but they were clean and warm and considering the hotel is so close to the airport, surprising very little noise. Although I did have to tear my husband away from the bedroom window, watching the planes! After a really enjoyable evening, we had a decent nights sleep and a very full breakfast. Also had free wifi.

Enjoyed a 2 night spa break here, the deal was 2 nights in a superior room with dinner and breakfast in Marcos restaurant and 2 spa treatments each. It was well worth the price, the room was quite large and spotless. We enjoyed complimentary fruit and chocolate sauce, which you can just phone reception for. The spa was amazing and we were very relaxed after our massages. The food we ate at Marcos was outstanding and the service throughout our stay was definitely 1st class. I can't wait to book another stay and will recommend to all my friends and family.

We were at a venue here which included food ( sunday lunch ) prepared by a chef...the food was a massive let down,there was around a 100+ people,firstly they ran out of food, the staff said it was because people who had eaten first, ate more than their share ( being greedy)secondly we were told there was fish ( lumps of white cod)also mushroom risotto or salad,1st people were eating roast beef.The food left on offer was unappealing. Many people were complaining,the staff then brought in new potatoes and carrots, I opted for the 'salad'and 2 potatoes..the potatoes were absolutely stone cold, and people at our table could not eat the carrots,they said that they were totally raw!and complained to the staff..again, who said it was not their fault ! desserts were laughable,included doughnuts cut in half, and a few bits of cake, so again many of us missed out as they had run out of desserts what a dissapointing meal...best bit.. an enjoyable latte downstairs in another part of the hotel, with friendly staff, thank goodness we will never stay here.

The hotel is easy to acces from the M1 and parking is plentiful. Hotel is very clean throughout, staff are friendly and informative. Lounge, Bar and Restaurant areas are all of a high standard. Food in Pierre Marco White restaurant was average for the menu range on offer.

This hotel is very clean in the rooms and the spa facilities. The room was nice and the bed was very comfortable. The problem was the radiator wouldn't turn off and couldn't open the window as ground floor and no safety vent mode on the window. This meant we were far too hot and uncomfortable and ended up getting the fan out of the wardrobe on full blast and even then it was warm. The toilet was also a bit difficult to flush which was an inconvenience. We were in a suite room, which was sort of in a separate building joined to the main sort of the hotel. This could have been why we didn't get very good WiFi, but I'm not sure. The spa facilities were amazing, the best we've ever visited. The steam room was hot and had lots of steam and changed colour which was really nice. The jacuzzi was nice but a bit small. The sauna was good a well and a big size with a lit up feature on the wall. There was also a bear statue head on the wall where crushed ice falls out of its mouth to take into the sauna in bucket. The look was a nice size and slightly heated with places to sit around it. There is also nice comfy chairs to relax on and a foot bath area. There are showers with tropical or icy temperatures depending on what you want. The breakfast I can't really complain about, tea and coffee is bought to your table and you queue to the hot food buffet with an egg man there to make as many as you'd like. There is also cereal, a pancake maker, a bit of fruit, salami and a toast machine. The staff on reception I found a bit rude as they left me stood there waiting for a while before they acknowledged me even though I was the only person waiting. The staff in the restaurant are really nice. Overall, this hotel was really really nice, mainly due to its facilities. It was a great deal especially due to getting it on groupon with the dinner at Marcos and breakfast included. I would highly recommend.

Me and my Mum came to the spa and had two 25-minute treatments and access to all the facilities with lunch included. We were not expecting the earth, since we paid such a low price, but we were very happy with our day, including the lunch. I do not eat pork and the restaurant was happy to accommodate this. The lunch isn't huge, the scones are very small given the amount of cream they give you! But it is advertised as a light lunch so we were more than happy with this. I had the back, neck and shoulder massage, followed by the head massage which was wonderful. I had felt knots in my shoulder from carrying my bag, I did not even have to mention this, the masseuse picked up on it straight away and I felt far more relaxed and comfortable as she spent time tending to my shoulder. The only negative (and why I dropped a star from 5 to 4) is that my mother did not enjoy her massage as much, because the masseuse would not stop talking about her personal problems whilst giving the massage. We understand that some people want to talk whilst receiving their treatment, and the masseuse herself was lovely and very friendly, but for some people like us this is a very rare treat and my mother felt as though she could not focus on the treatment and how good it was because she was distracted by talking. If we would make one suggestion, it would be that managers ask the staff to have a little tact and to gage whether or not a client wants to socialise - also the appropriateness of the socialisation (for example, talking about your bodily functions to a client whilst in session is not professional and should be kept to ones self!). Otherwise it was a great day and we may return, if we can be sure to both receive peaceful treatments! Would highly recommend!

We only stayed one night when using the airport for our trip to Florence. I wish we had this hotel in Florence aswell tbh. The hotel was really cool , it had a nice homely feel to it and the room wasmade up really well for us especially the bathroom which felt quite luxurious. The tv set up was quite vast aswell with lots of channels , apps and a big screen. In hotels like this I would prefer a weatherspoons level chilled out dining experience, a place wherei could get a good value burger chips and a beer so the Marco pierre restaurant seemed a bit unnecessary for what it essentially a good value airport hotel in the east midlands. I had a walk into kegworth for some food though and it was quite a charming little place.

My fiancé & I stayed here with friends for three nights over New Year and had a fantastic time. We had an executive room, which was very comfortable & well appointed, with dressing gowns, Elemis toiletries, hot chocolate, mineral water, biscuits, trouser press, room safe, iron & ironing board, as well as a very comfy bed. We had two dinners in Marco's New York Italian restaurant, and found the food and service to be excellent quality. We attended the gala dinner on New Year's Eve, in the Forest Suite and had a great evening. I thought that the photo booth and casino tables provided were a lovely touch. We visited the spa and used the pool, jacuzzi, sauna and steam room, all of which were great fun. There is a large free car park and free wifi too. Some areas for improvement are as follows: (1) we had no hot water on New Year's Eve, when we were getting ready for the gala dinner. We also had no hot water on the morning of 1 January. We did not receive any kind of apology from management for this, nor any compensation, even though we reported this to reception staff. (2) the haggis served at the gala dinner in a pastry case was not as expected (i.e. It's usually served with neeps and tatties) and we felt that a key part of the new year's meal experience was therefore disappointing. Otherwise, we had a great time here & we would return.

This hotel is in a fantastic location. We stopped for three nights for new year. A great trip. The Marco Pierre White was fantastic. Breakfast buffet plentiful and food of high quality. Highly recommended.

Stayed here New Year's Eve. Br akfast served in buffet style at 9.00 a m By 9.15 everything was stone cold. You would expect a AA 4 star hotel to know how to keep food at least warm. Plus there were no fried eggs. Went back 5 mins later still no fried gigs. Very disappointed

We always stay when we can and are flying from East Midlands airport. Nice place, not too modern but quaint, bit expensive for food but worth it. Good deals to be had to include parking, private transfers by the hotel on demand. All in all a pleasant experience

My brother picked this venue for his wedding, the staff were very accommodating and everything he wanted he had nice location outside for photos, nice room for drinks reception, nice room with balcony for the disco, and most of us stayed over so were able to use the spa the next day which was very relaxing and quiet just perfect in fact

I stayed here for business and my first impressions were good, the girls behind the desk were friendly, I booked my evening meal and went to use the spa which was quiet, relaxing and very clean (I especially liked the straighteners in the changing rooms!) . My evening meal was good (I had the sirloin steak) although parts of the restaurant were very dark and I heard a few people ask to sit in a lighter area. My room was clean and tidy but everything else went downhill from here! Partly my fault for not realising the location, I was gifted by the rumble of a plane taking off every 20 minutes or so. Alongside this the bed was uncomfortable, the bathroom extractor fan sounded more like a tractor and didn't shut off do about half an hour. The lights on the tv were shining in my eyes when in bed (this might sound trivial but it was very irritating) and after finally falling asleep some time after midnight I was woken at 6.40am to someone walking into my room!!! Breakfast was cold and although the sausages were tasty, the bacon was more crunchy than crispy. I was again seated in the dark area but moved as I could hardly see my food! All in all, the evening meal was good, spa lovely but I wouldn't stay overnight again- ever!

Pleasant enough but the noisiest room I've stayed in for years and I stay in a hotel every week. Staff unsympathetic, won't be staying here again. Restaurant good enough and portions good. Breakfast good. However none of this matters if you can't get a good nights sleep!

I was at the hotel for an association Annual General Meeting linked with their Christmas Lunch. I booked well in advance - just as well because it was a busy weekend, plus the weather was appalling, albeit forecasted!! Facilities were great and on the whole the staff were good, although the weekend staff were occasionally clueless about IT matters. Annoying daft stuff like door cards and IT access. I was dashing around as Meeting Secretary, so I appeared pretty impatient about delays. The room (Studio 5) was a bit obscure and required a bit of resolution to find it. Lugging meeting papers was tedious! It was quiet!

Stayed at the hotel while at a Christmas do. Found the staff very friendly and the room on the 4th floor was a nice size and my partner and myself enjoyed a very pleasant stay. Would stay there again.

The price for this hotel wasn't expensive by any means but it was also twice the price of a premier in so I sort of expected something reasonable in terms of accommodation and food. My first room smelled of sewage but the helpful receptionist soon sorted that willingly. I'd been told that I needed to book a table at dinner but when I stepped into the freezing cold restaurant at 20:30 - I had no idea why. It was empty - empty of staff, empty of guests and certainly empty of warmth. I was told that the heating was only put on for breakfast but they had loads of heaters I could have.... The menu was printed and with pictures which is never a good sign but in her defence the waitress confirmed the whitebait was frozen and offered a suggested for home-made Lamb Rogan Josh (special of the day) so that was me sorted. I ordered a coffee which duly arrived (splashed down the sides) and with coffee grinds stuck to the inside of the cup. The coffee tasted like the filter had been squeezed into the cup - it was pretty dire! The tables were “dressed” (down) black plates and white linen but the black plates had seen far better days, being chipped, lumpy and the glaze pretty much bashed out over time, The Whitebait arrived wasn't too bad to my surprise and then the waitress disappeared so I waited for my “home-made” curry. Eventually it was brought over by someone I assume was a waiter although I subsequently had to rugby tackle a spoon from him as thus far I'd been given a knife and fork. The curry was topped with a very dry, very over cooked Naan bread of sorts and I think it had been put over the curry in the vain hope that the moisture from the sauce would coax it into some kind of edible form. The curry itself might have been home made, but I suggest it was home made with a packet mix or jar of sauce. The lamb I fear had never seen a fresh Indian Spice in life or death. The sauce was shiny – clearly suggesting an overdose of cornflour and the limited lamb – just a little on the fatty/gristly side. Still I could make up for my continuing hunger with dessert. No I couldn't – the waiter disappeared and I found myself in an empty restaurant with no offer of dessert and just a heater for company. The room however although noisy, was comfortable with adequate tea/coffee supplies and unlike the rest of the hotel, it was warm. Breakfast was good! The female staff I encountered at this hotel were great; the male member of staff clearly missed the customer service training. Would I go back – unlikely unless I wanted to get woken up again at 05:30 by the 05:30 Ryan Air to Palma flight.

Lovely hotel and the staff couldn't have been more helpful. I was in a room next to the water tanks..... I could hear them and although the hotel was full they moved me with out hesitation. I like in the middle of know where so hear the slightest noise Free car parking and a good location Restaurant OK.... a little expensive and I felt you pay for the name. Breakfast good.

Corporate feel - lack of personal touches - tired hotel - restaurant and bar pricey - equivalent food and drink at better prices available locally. This hotel is on the flight path - take ear plugs. I have used this hotel twice and whilst its location and ease of access to the motorway are great it is on the final approach path for the airport so can be noisy. I would recommend having the evening meal in with your room rate if you intend eating in the hotel. Drinks are also expensive.

My wife and I travel a lot and this hotel is one of the best we have visited, we stayed for 2 days, the room (437) was spotless and quiet, reception were very helpful, the service at Marco's was excellent, the gym was adequate for what I needed ( didn't use the pool area) I really couldn't fault anything and will definitely be returning.

What a great way to spend an anniversary!! My wife and I had a great evening relaxing in the Jacuzzi, Sauna and Solarium before heading down to Marco's Restaurant where Helen greeted and seated us ensuring we were both comfortable and warm, and then provided us with excellent service during the whole of our meal. We then moved to the bar area, where we felt relaxed immediately with the nice music and hospitality of the bar staff, with Sophie providing table service even though she didn't have to!! The whole evening was a success and very relaxing, with us returning to our spacious room for a night cap. Thank you to one and all at this great hotel/restaurant ????

Stayed for two nights in November. Had a really nice stay helped by the staff who could not be faulted. The room was comfortable and well appointed. The highlight was the restaurant, really good food and again all the staff were very helpful. Busy breakfast at 8:30am but looked after and the offering was above average. Reasonable value for money. Looked at the Gym & pool but did not use.

On arrival at my room I found there was NO Wi-Fi, reception said they were having problems, it ended up with NO W--Fi during my one night stay, next morning when I complained I was told that they had problems for last few days, but NO notification to me when booking the day before, or on arrival, just a "sorry" Just to rub it in I then found I had 10% added to my food bill from Marco Pierre Whites menu, which was the only food available in the hotel. I am yet to have a decent meal at a Marco's and would not have eaten if there was a choice, fed up at looking at his picture everywhere and getting food no better than most basic hotels, BUT to then be charged an extra 10% ???? I will not stay here again if the Hotel remains like this

My friends made me as a birthday present a day in the spa plus two treatments. We went all together on Monday. The “spa” - I don't know why they call it spa - is composed by one little cold swimming pool, one small jacuzzi (3 people max), one small steam room and a good sauna. To use the jacuzzi we had to complain because it wasn't working, the “tropical shower” wasn't working too. I went to the spa expecting a relaxing day off from work but after a couple of hours I didn't know how to do. The relax room was too small, claustrophobic. The only good thing in this “spa” was the treatments, the girl was so kind and professional, amazing. We couldn't stay longer in this “spa” and we left very disappointed.

Would you like to spend the worst day of your life just go there dirty place small Jacuzzi 1 steam room.and one sauna and they have the courage to call.it spa... please stay away from this place better relaxing at home then there the relaxing area is a couple of chairs on a dirty balcony over looking the pool the pool at one point was used for water him with high music the Jacuzzi didn't work no water dispenser around so for a glass of water every time going to reception to drink the changing room dirty and smelly probably wasn't clean from.a week after the first 30 minutes you get bored there is nothing special the swimming pool next to.my house for 5 pound give you even more pleasure. Asked to speak with the manager to didn't have the courage to came speak they knew they where wrong my suggestion is close the place because is not for you o give 1 star because trip advisor didn't have - 5 because that's the reating for this place

Room booked & paid for prior to the stay. Breakfast included, good value. Spacious room with plenty of storage & complimentary teas & coffees. Having told them when booking it was our anniversary it was nice to find a hand written card in the bed when we arrived. Hotel bar as any is a little pricey. The wife did end up with a chipped cocktail glass which they apologised for afterwards. A thoroughly nice place to stay.

We stayed here for 2 days Sunday offer, what a deal could not fault anything. The staff are very welcoming and friendly in the restaurant and could not do enough for us. Helen and Katia stand out but to be fair they all were lovely. Marco Pierre New York Italian what can i say, the food was outstanding and very reasonable, worth a visit for a evening out. Had a massage which was lovely and relaxing, spa worth a visit. Room was big and clean. will be returning again for another spa break.

A few things spoiled our visit. We asked for an executive room, and our friends who also stayed had an ordinary room. I didn't think that our room was very big at all, although it was nice and clean. In the afternoon we ordered snacks and drinks in the lounge/bar. The sandwiches were dry and uninspiring when they finally arrived some time later! We had dinner later on and could not fault it and apart from one very unfriendly girl in the bar area, all the other staff we're a credit to the Yew Lodge. We will not be put of returning as the positives definitely outweighed the negatives, but feel a few tweaks could make this a terrific hotel.

I stayed in a first floor room which was clean and well kept, the only downside was the constant whirring of the kitchen fan underneath the room. I know hotels aren't like being at home but there appeared to be a corporate course with an evening meal and stay over going ahead, in the early hours of the morning I was awakened by shouting, giggling and thudding on my room door, a group were trying to get a totally intoxicated colleague back to their room. That said the facilities, breakfast and evening meal were all of a very high standard and I am here next week as well.

Our daughter and Son in law chose this Hotel for their Wedding last Friday and can honestly say we could not fault a thing! Excellent service, staff could not do enough for you, Penny the Wedding planner was just wonderful ensuring every detail was perfect! Rob was very helpful nothing was too much trouble thank you! The hotel really was a perfect venue for a Wedding, the Ceremony room looked lovely, the food was amazing and the service first class from start to finish. Thank you all for making this day very special!

We attended our nieces wedding on Friday 27th October 2017 at this hotel. From the moment we walked in all the staff were friendly and welcoming and very helpful. The whole day went extremely well,. The room where the ceremony took place was great and then after a drink we moved into the little garden for photographs. It was just a perfect Autumn day with lovely trees and sunshine. Perfect spot for a sunny day! We then went in for a meal. The food was beautifully cooked, very tasty and wonderful service throughout. We didn't stay for the evening party but have been told by friends that this was every bit as good as the daytime event. Special thanks to Rob who was so helpful, nothing too much trouble. All the staff deserve a pat on the back as they were all just so lovely! Thanks for making this such a special day for all who attended. Zara Tivey

Just returned from a 2 day spa break deal with 3 of my friends. We are all agreed that this so far has been the best experience of all the breaks we have done. Our rooms, the food and the brilliant staff just could not have been better. We had a meal in the Marcos restaurant which was excellent, 2 breakfasts and a treatment each all included in our deal.. Comfy beds, clean rooms, pool (not huge) sauna and gym too. Great experience for us all which we will replicate in the future.

On a positive note, the parking and hotel arrangement for East Midlands airport works well. The transfer from the hotel to the airport and back was smooth and it's good value. Unfortunately, being a hotel that people stay in when they're getting a flight or returning from a flight in the middle of the night, there are guests coming and going and banging doors all through the night. This would be okay if the rooms were sound-proofed, unfortunately, the doors seem to be made of tracing paper. So, if you're up for a night of no sleep, followed by trying out every toilet in the airport because you've got such an upset stomach from dinner at the hotel restaurant, this is the hotel for you!

We thought this was a bit tired and in need of renovation. The room was stuffy and quite old fashioned. Breakfast was a bit of a zoo and the buffet wasn't brilliant quality. But OK for a one-night stay, and very close to the M1.

I have stayed at this hotel 4 times this year while working in the area. On my previous 3 visits I found the hotel to be fine. However my last visit was extremely disappointing. The room (108) was dirty and the furniture was very tired and worn. The shower didn't work and there was dirty plates and empty bottles and glasses left outside my room all afternoon and night - these were taken away at 11.45pm and in doing this staff must have woken up the whole floor with the noise made!! Also room 108 is located directly above the kitchen so is very noisy and the noise from the generator makes it impossible to get any sleep. Not good value for £80 for a one stay. I have since raised the issues with the hotel, but nobody has bothered to respond, a nice way to treat loyal customers!!! In future will stay at other hotels in the area.

Stayed here Saturday night following a wedding. Reception staff were friendly and welcoming. The room was lovely and clean. Massive bed, even had a bath. Impressed with the bar too. Food at the wedding was amazing.

My partner and I booked a last minute night away here, I really enjoyed It. On arrival we were upgraded to an executive suite (as it was a quiet Sunday night), the room was gorgeous with plenty of space and a lovely bathroom. No fridge but we got an ice bucket. The food was exquisite! Really friendly service, again because it was a quiet night we didn't need to book, we were the last ones there but they didn't seem to mind. The steak. Get the steak. With the Groupon deal it was an £8 supplement definitely worth it. Also enjoyed the fully stocked bar :) We had full use of the spa which included: Jacuzzi, foot spa, ice shower, steam room, sauna, tasteful bear which vomits ice and a sizeable pool (and a massive gym we didn't quite get round to). It was very clean and relaxing. We also got a massage. Much like the steak, you need to get a massage. I felt as tender as my medium rare serloin. They were really professional and a high standard massage. Very relaxing atmosphere throughout the spa - bar the gaggle of octogenarian aqua aerobics attendees (Good on them) 4.98 stars because the whole hotel was very warm due to the brewing storm. Overall, definitely worth the Groupon and we had a lovely time.

we arrived at 6:30 and chekked in and had dinner the garic bread was burnt and my bugers was ok and my group leaders carboora was cold but my room was hot the bath room was nice and the stuff was amzing

Used yew tree as a park, stay and ride for East Midlands airport. Room was good if a little bit noisy due to a wedding going on but was all finished by 22:30 (we had an early flight).Parking was easy. Transport was ready and waiting on time, and a taxi was waiting for us on our arival back at east midlands a week later. a good experiance and would use again.

Attended a wedding at the hotel which I thought was very good great food and great staff.stayed one night but unfortunately was booked into a room next to a big industrial extractor fan just outside the window.the room was very clean with a comfortable bed the shower was a bit poor problem getting the right temperature as dated mixer tap.the breakfast was good but the sausages looked a bit undercooked .the dining room seemed very over staffed with waiters but all was very helpful and friendly.i consider the yes Lodge a good we'll run hotel and would come back and stay again.

The hotel is accessible from motorway. The room was comfortable and quiet ( important as we had an early flight) The transfers to the airport were very well organised and the staff helpful and efficient. The food is good though a little pricey there are offers that include a drink. There is a service charge. We were too early for breakfast so cannot comment. The car park is secure and there were staff patrolling when we stayed.

Stopped here for a week due to working in the area and I was pleasantly surprised. The room I had was fairly big and very clean. The bed was very comfy considering it was a hotel and the room was quiet. The hotel facilities were ok. There is a swimming pool and a jacuzzi amongst other things and I believe there is also a gym. The Marco Pierre White restaurant was excellent. Well worth a visit!

My husband and I stayed here for our anniversary on a wowcher deal. We paid an extra £20 to upgrade our room to a superior room and it was lovely. Large room with separate seating area. Large bathroom with jacuzzi bath which was bliss. Majority of the staff were really friendly. The only issue I had was when I went to reception in the evening to report that we had broken a glass in our room, I was told that if I went to the bar I could get someone with a dustpan and brush to help me! I feel that she could have just made a call and sorted this for me. In the end, I mentioned it to the waiter in Marco's restaurant and it was sorted straight away no problems. We were lazy and had breakfast in our room which was also very nice.

The rooms are pleasant but average for a Best Western, bit stingy on the biscuit allocation. A good and well run Spa and gym including a reasonable size pool. The staff were friendly. The waiting staff for the evening meal very good, although the place was full including a large wedding party you were not rushed and food arrived promptly and hot.

Stayed her for one night prior to flying out. It was clan friendly and quiet. Well worth the money. Would definitely use this hotel again. Perfect for the airport. You can eat at the pub next to hote. The food was very good and filled very quickly. .

Paid for 8 nights parking and one night hotel stay, excellent service. Parked the car right outside reception and checked in within mins a taxi arrived to take us to East Midlands airport. On arriving back a taxi was waiting to take us back to the hotel for a good nights rest, Taxis were inclusive of hotel staay and car parking. Excellent service through out.

Stayed at this hotel for company business, the staff are very friendly and so polite, lovely clean rooms , the restaurant is Marco Pierre white , so plenty of choice , the gym is well stocked with machines , great stay all round

I have staid here over a dozen times now on business and it's reliably, consistently brilliant. Staff are great and polite and answer your every question prefessionaly and will always help where they can. Facilities are great with multiple bars, a swimming pool and gym and spa. But it's the resteraunt which is the reason I keep coming back. Marco Pierre white resteraunt had never let me down. Pizza as better than I had in Rome. Calamari is always tender and never chewy. But it's the ribs. Oh my god. These things are over a foot long and the meat just falls off the bone. If you speak to anyone who has staid here they will tell you about the ribs. So book with utter confidence and have the ribs. My favourite hotel in the UK hands down.

Much better than a typical airport hotel. Staff are welcoming and the rooms are clean and comfortable. Excellent transport to & from the airport and safe parking for your car. Would definitely recommend.

Easy to find, great value stay. Our family room was a good size with a full sized bathroom. Free wifi, tea/coffee making facilities and access to the health club pool/steam room/jacuzzi. Breakfast was nice with good vegetarian options. Ate in the restaurant on the evening which was nice.

We booked at the hotel at the travel agents as a part of the holiday package as we had an early flight to Madeira the booking included the hotel, taxi to the airport the car parking for the week and the collecting and return to the hotel and he car all for about £100 it was a great deal. The bonus was that the hotel was very clean and the room was lovely, the staff were so helpful and polite and it was a nice place to stay. We arrived at the airport in plenty of time. I'd recommend the hotel and will defiantly be staying their again before any flight

This hotel is very conveniently situated a short distance from the M1. It is easy to find and there is plenty of free parking. Check in was easy and there is a lift to all the floors. There are long corridors which are rather uninteresting. Our Executive room had a large bed which was very squeaky and the carpet was very grubby. The toiletries were nice as was the complimentary fruit. We were unable to shower in the morning as the water was so hot and could not be turned down. The majority of the staff were friendly and welcoming. One was exceedingly unpleasant. Generally the food was excellent although we thought it quite pricey. My husband commentated that it was the best steak the had enjoyed for years.

The most noticeable thing about this hotel is the outstanding staff, everyone from the reception to the housekeepers were so friendly, polite, respectful and informative. The rooms are what you would expect from a Best Western, clean tidy and comfortable. The Marco Pierre White restaurant was really very good with great food great service and inexpensive. The breakfast were not so good with over cooked food, and bland tasting. There was plenty of tea and coffee and a good choice of cereals, fruit exact but the cooked food let it down. I would certainly stay here again but only if I was travelling from the nearby Airport.

Stayed 1st - 3rd September 2017. My wife and i stayed at the Yew Lodge Hotel on a Bed & Breakfast basis as part of gift encompassing a Murder Mystery evening aboard a steam train in nearby Loughborough and evening meal in Marco's. The reception staff booked us in quickly and took care of booking our return taxi to Loughborough We were in a studio room which was very nice and quiet, bathroom stocked with shower gels, shampoos etc. The restaurant staff were extremely pleasant and attentive, and the food, both at breakfast and Dinner extremely tasty. We must mention the young lady playing guitar and singing during dinner, she was excellent. We would 100% stay here again and would not hesitate to recommend to family and friends.

We were here for a family wedding and everything went to plan . Very good reception staff and the breakfast ones exceptional .Courteous,attentive and very friendly . The breakfast was excellent .Good choices and nice to be served the pots of coffee. Comfortable room with all that you needed and proper towels . I would recommend this hotel for its quality and ease of access from the motorway .

The hotel offers spa/swim sessions to non residents. Called for details & told there was an aqua swimming session in the morning so went in the afternoon. Went with daughter...paid for the visit & extra to hire bath robe. Pretty discusting, unclean.....clumps of dust hanging from changing room walls, filthy floors & rotting door frames. Old & tatty. Foot spas not working & to top it all, a group of kids then arrived for a swimming lesson, taking up 1/2 of the small pool. Wasn't worth the trip: had a brief swim then left. Waste of money & can't believe they also offer spa days with lunch here too....hardly a luxurious place to spend any time & looking tired.

We paid a little extra for an executive room and it was absolute bliss! Lovely and clean and even though our bedroom window opened onto the bin storage area, there was no smell and it did not detract from our lovely relaxing stay. Marco's restaurant was wonderful with absolutely delicious dishes, including the vegetarian options. The spa is really nice too, although a couple of bits are in need of an upgrade! But again, did not detract from the ability to really relax and unwind. If you just want a convenient place to stay and are not looking for gorgeous views outside your window, but want to relax properly, this is a wonderful place to do it. Oh yes, the staff are really friendly and helpful too and breakfast has so many options there really is something for everyone, including the picky eaters!

The function room was very spacious for my year group of nearly 170. The buffet was great with the food being delicious. However I was a little disappointed that there was only one drink provided during the night. Overall it's a lovely hotel and I had a great night.

Just got back from a lovely weekend stay, which included two nights Bed&Breakfast, Spa access and a two course meal in their lovely Marco Pierre White Restaurant Marco's. Let me start by saying if you are looking for a nice, relaxing, getaway in a remote area this hotel ticks all these boxes. One of the Best things about this hotel is the customer service, the staff, every single one was extremely friendly, helpful and always wore a great smile. They were always ready to assist and make you feel extremely welcomed. Upon arrival we were upgraded to a executive room with a £10pp charge (although we were not asked first, but I actually didn't mind) The room was very clean, lovely and nicely decorated, the beds were very comfortable and the bathroom had a lovely overhead shower aswell as a handheld one. The room, 332 had a lovely view, however the space was limited and there was a short walk to the lifts which may prove difficult for disabled or those with mobility problems. As I suffer from mobility problems (& constantly going out to smoke) this was an issue for me. My partner did mention that he had informed the hotel prior to arrival, so I called up the front desk to request a disabled room. The next morning we were moved to a disabled room, very quick and efficiently. The room was on the 4th floor, close to the lifts, very spacious and contained a walk-in shower/wet room. The room consisted of two single beds, but we just pushed the two together so wasn't an issue, there also wasn't a fridge so that was a little inconvenient. The only major disappointment was the quality of the bed, which was not as comfortable as the previous room, staff informed us that this was due to having only Standard disabled rooms and no executive. It would have been nice to be able to upgrade to an executive disabled room due to the bed and nicer decor. We were however offered a £10 refund for the night paid for the executive suite. Breakfast buffet was lovely, enough variety to enjoy a nice meal and egg fried upon request. The 2course meal at Marco's Italian was nice and reasonably priced & have a live singer and guitarist which was a nice treat. One thing to be aware of is that this hotel is rather remote, there is not much to do and only a co-op which is about a 15 minute walk. There are about 2/3 pubs and we were lucky enough to find a nice chip shop. As Marcos is the only place to eat in this hotel (I think, didn't come across any others, apologises if I am wrong) this could be a slight inconvenience for us foodies. The Spa and Gym were great and the Massage was just amazing. I would definitely revisit this hotel again if in need of a relaxing care free weekend.

Nice place and stay here regularly with work. The music at breakfast has now changed which is brilliant and the baked beans are hot which is also a bonus. These has been my two bug bears for quite some time. The room i stayed in on my most recent visit had been recently refurbished so was nice but it was very hot and there was no air con. Staff at breakfast could do with some customer service training, i was ignored when i walked in…

We had a one night spa break this included one 25 min back massage each & 3 course meal in Marco Pierre restaurant. Our room was comfortable but overlooking a scrap yard . The only thing missing for us was a fridge. We were given robes & slippers so could wander to the pool & spa room in them. We thought the pool & especially the rest area was small & could have done with more beds (only 4 beds) two beds had towels & books on them for ages without anyone returning. Then a lot of children turned up in the pool this did not go down well with other people in this area especially when your wanting relaxing adult time. We had a lovely meal in Marcos with very good service & friendly staff. Wine was lovely & had this in a lovely bar area. This is a nice hotel & we found all staff to be friendly from reception ,restaurant & reeds spa & lounge. Just needs a few things sorted but on whole a lovely stay.

Booked a last minute stay as I had a racing day at Donnington. Very good quality hotel, friendly staff and a good price. Cheaper than the local travel lodge and holiday Inn, much better equipped too. Will be looking for these hotels in future bookings.

Friendly staff, hotel was nicely presented and the meal at marcos was lovely. Had full use of all facilities which were clean and readily available including gym, pool, jacuzzi and sauna. Only downside was a spa treatment, it was sold as 25mins and it barely lasted 15mins....so DONT book spa treatments as you wont get value for money but apart from that, a lovely stay!

stayed here on august 12th in a family room whilst attending a wedding event. have to say the building is really lovely. the bar areas are great really nice, regal, cosy and comfy. bar is a tad pricey but it is a quality hotel. our toom was fantastic. cannkt fault it. it was spacious, very regal looking. there was lots of choices of tea, coffee, hot choc, sparkling water provided in rooms. rooms really clean and lots of towels and shower gel also. really did like our room. the wedding we attended was lovely also but was lacking in things to keep people entertained as there were two hours to kill between each part and everything didnt seem well planned. however the cood and venue are very nice as is the service from all staff. it is lacking places to take photos though as there really isnt much ground other than a carpark. hoywl has a swimming pool but we didnt have time to see this no doubt it would be lovely though. i woukd definatly stay here again in the future. it cost us £109 as a family of 4 to stay for the night with breakfast included. a very enjoyable stay.

We stayed overnight on a deal which included spa use, a treatment and a meal at Marco's. It was excellent value for money and we will definitely go again. We had already been to the spa before on many occasions so jumped at the chance to stay overnight. We had a room on the 4th floor which had a good view of the countryside. The room was fine and the only negatives are as other reviewers say; the bathroom is quite small and a little dim, and the shower is hard to regulate the temperature as there are no mixer taps. The meal at Marco's was very enjoyable as was the spa and the treatment. Breakfast is a buffet with plenty of choice including a pancake machine! All the staff at the hotel were very friendly and helpful. We will definitely return.

Another great stay at this hotel. The service and food are excellent and the double room was very clean. We have stayed here a number of times and it is very good value. Would recommend a visit to the pool and gym. Great facilities all clean and well looked after.

Had a great time using the facilities and the food at Marcos was tasty. The staff couldn't do enough and were very friendly. Great value with the voucher and if another offer came up I would be happy to go again.

We booked with Groupon to stay here and upgraded to a superior room which was well worth the extra £20. Nice big, comfortable bed, lovely bathroom and a sitting area with sofa. The room was extremely clean. We went to MPW restaurant in the hotel and had a great meal with super service from the lovely staff. The following morning we went to the same restaurant for breakfast and were very let down by the food. All started well with fruit and juices but, when we went to the buffet, the food was grossly overcooked having been in warming trays for a considerable length of time - apparently. We got our food and the bacon was like plastic. The Sausages and black pudding were almost impossible to cut and the chef did not appear very friendly at all. It is rare for me to post negative reviews about the places we go but, I have to say that, for a MPW outlet, the standard of this meal was well below that expected. I mentioned the food to the staff who made the obligatory apologies and I mentioned it when we checked out but, sadly, the staff weren't really that interested. They said they would report our complaint to the kitchens which I had already done! We would definitely return here and we still had a nice evening but starting the day on a negative note is never a good thing. Let's hope it is better next time!

Stayed there with friends on a spa package including an evening meal in the Resturant. Despite being very busy with a Wedding, brides to be parties and holiday makers leaving from East Midlands the staff were great. Nothing was too much trouble and they were very attentive from front of house to the resturant to to the Spa. Dana was great in the Spa and the restaurant staff were excellent. A lovely hotel in a good location and we were impressed.

Stayed here overnight with daughter and 2 dogs..... all made extremely welcome!!! all staff very friendly.... room clean and comfy....couldn't have asked for anymore..... we didn't use the pool but heard from other guests that it was good. thank you.

Only a short stay, but good sized rooms and modern bathroom with Elemis products to use. Tea/coffee facilities and hairdryer. Only unfortunate thing was we had a 4am start and there were 2 weddings on which ran til 1am so noisier than normal. However as it was a warm evening we just had fan on which drowned most of the noise out...and we were excited pre holiday so not much sleep anyway haha! The minibus/taxi service to the airport was great. As we left for our flight a lovely gentleman at reception gave us a pack of chocolates to take for the kids. Was really nice. Would definitely stay again.

Stayed for one night prior to a nearby wedding and thought it was excellent value for money. The room was clean and very comfortable, we had a brilliant nights sleep. The large free car park and use of the spa were an added bonus and breakfast was great considering the price we paid. The only downsides were that the restaurant was fully booked so we ate in the bar and were disappointed with the quality of the food there. By evening the car park was packed so we risked not having a parking space if we drove out for dinner. We also felt in the way at times due to the large number of functions and weddings which sometimes made us feel we were intruding. However, overall it was a great stay and unbeatable value for money compared to other accommodation we had looked at in the area. Would definitely return!

I've stayed in this hotel on numerous occasions for business & pleasure and it never ceases to amaze me. The hotel is modern with great amenities a very relaxed atmosphere made all the more special by the excellent staff in all departments to many to mention. The rooms are spacious with beautiful decor and are kept very clean. The restaurant (Marcos) has a diverse menu which will cater for most tastes and the food is fantastic. Bob Lfc

I booked this hotel as part of a spa break deal it included 3 course meal at Mr White's restaurant, 30 min treatment, full use of facilities, bed and breakfast. All for £89 pp. The hotel room we were given was spacious considering it was a family room, was comfy and clean! The meal at the restaurant was good but the breakfast was even better. We called the reception twice during our stay and they were prompt and friendly. A draw back was that there were not many local amenities nearby. However, the stay we had was rather relaxing and we will definitely return again.

Used this as a base to discover the local area for a few days. The Hotel staff were extremely professional and helpful when approached. The bed in the room although large enough did not seem to suit us particularly and was not as comfortable as our own bed. (But then you do get used to your own bed). The room seemed very hot and stuff and thankfully a fan was already supplied for us to use. The restaurant was expensive but worth the money!! Spa facilities were and added bonus.

We stayed here for two nights as part of a murder mystery weekend and had a wonderful time. Wasn't really sure what to expect as it was booked for us as part of the package and to be honest thought it may be a no frills hotel. But in fact it was a great hotel with a lovely atmospheric bar and restaurant. The pool and spa facilities are fantastic and were just what we needed after a day out and about to wind down before dinner. The rooms were really comfortable and clean. I certainly think this hotel would be good for all purposes.

Even though we had an afternoon flight we thought it would be a lovely way to start out holiday by staying near the airport the night before. How right we were! The hotel was very welcoming. The rooms large, clean and well appointed. The spa & gym facilities were also available for use. My 14 year old son was unable to use the pool unaccompanied even though he was probably more qualified with his life saving certificates and taller than the two staff. However, rules are rules. We chose not to eat in the hotel, prices seemed reasonable and the food looked lovely. Breakfast was delightful. Freshly cooked and plentiful. Checkout was 11am and our taxi booked for 12 noon. No problems with waiting around. I would definitely use this hotel again.

The hotel has a large car park, friendly staff and caters for your every need. Hotel rooms are clean comfortable with everything you need from ironing board to kettle, the beds are really comfy. In the main hotel bar is reasonably priced with lots and lots of indoor and comfy outdoor seating. I would highly recommend the yew tree

We have had to rate this hotel as three stars but this is for a reason. I was given a groupon for this hotel as a fathers day gift by my children as things have not been going so well for me. We had a table booked in the Marco restaurant and upgraded the room. Unfortunately within an hour and a half we received a telephone call from home with an emergency, which meant that we had to leave straight away. So missing my fathers day gift that the children had saved for and the experience of my first stay away from home in the last two years. But I can say that the reception staff were polite on checking in, the room was nice and clean and the rest I will have to leave for another time if we get chance to return.

The hotel has a great restaurant (Marco Pierre White) and serves an excellent buffet breakfast (Jack, a top waiter). The bar is well stocked and comfortable both inside and out and again the staff were friendly and helpful. The spa is good (Clare, thank you for your attentive service). We had an executive room which was fine for size but the plumbing was less than perfect (one lukewarm shower) and the only air conditioning was a fan. We kept the fan on when we went out but the maid turned it off and shut the windows so on our return it felt like a sauna. Shame as otherwise the hotel deserved 5 stars.

Very relaxed atmosphere made all the more special by Dee the beauty therapist. The rooms are beautiful and cater to all your needs. Also a brilliant VIP service from Callum. I was made to feel very welcome.

The price was good, a room with parking for the week for £20 more than the airport car park would of cost, the staff were very friendly and efficient , the room was very small but served its purpose for one night even though the landing area smelt of sick. We planned to eat here in the evening but the restaurant was far too expensive so we had to travel to the nearest food outlet which happened to be Burger King about 3 miles away. When we arrived we discovered a Travelodge on the same services as the Burger King which would of been far easier to stay at considering the proximity to sensible priced food and an M&S food outlet. The transfer to the airport in the morning went smoothly a friendly driver and on time . However when we arrived back after our holiday we phoned the number given on the keyring when we checked in the week before, they told us to go to the Arrow taxis desk where a taxi was booked for us , when we arrived at the desk they had no booking for us and no details regarding our taxi. Luckily another couple were going back to the hotel at the same time so we shared their taxi . When we got back to the car we discovered a scuff along the rear bumper paintwork and tyre where somebody had hit the car and driven off . Cars are just left at owners risk on the pub car park for a week whereas if parked on Jetparks secure parking photos are taken before you park and any damage caused during the week is paid for . In all worked out ok but in the long term cost a lot more than Jetparks would of due to the repair of damage.

We were booked on the 15th of August to stay a night before going to the formula one race on Sunday. The staff were friendly and polite, and the rooms were clean and presented nicely. The highlight of our stay was dining at Marco Pierre White' s restaurant which is on site. The prices are really affordable less than you would expect from a celebrity chef's restaurant. Of course the food was gorgeous, bust most importantly the waiting staff were outstanding. They made you feel relaxed and welcome especially Gilles pictured below who was also really nice to the kids.

Don't use this hotel if you want a nights sleep. There's a disco on the first floor just below the bedrooms and the noise carries through the paper thin walls. As the hotel advertises as an airport hotel we assumed the hotel caters for those getting up early. It doesn't.

I booked a family room but got a double and when complained was swapped to a twin. Nothing else available. Walls are paper thin and very noisy. I would not recommend this hotel as I did not get what I paid for.

Me and my partner always go to the Marco's New York Italian restaurant attached to the hotel, so we thought we would try the hotel itself and facilities, the night before our holiday to Tenerife. And we weren't disappointed. Check in and check out was nice and easy, with the front of house staff giving you all the info you need. We went in the Superior room which had plenty of room including a few nice treats such as brownies, biscuits, different types of bottled water, pillow menu, bathrobes & slippers and the option for fresh fruit to be delivered to your room. Bathroom is lovely including all of the shampoos and lotion as you would expect from a good, quality hotel. TV was good but the remote didn't seem to work on certain functions e.g. looking at the TV guide. The Gym and Spa facilities were of a good standard. The only frustrations were that the sauna was out of action at the time and after being in the pool for a short time, there was swimming lessons for children that took up half, of a very small pool. Aside from this, the facilities were good and a nice addition in the full package. Marco's restaurant never disappoints. Dinner was very faultless as always and included a three course menu (starter, main and dessert) as part of the stay. Gilles our waiter, was as good as ever, always makes you feel welcome and is in good spirits. Word of advice, don't call him Giles! ;) Breakfast was also very good and surprised me. A lot of hotel breakfasts aren't up to much but for this hotel, it was full of variety and good produce, to cater for everyone. All in all, I would definitely go back and would recommend to anyone.

I stayed here recently on Business and really enjoyed my stay. Check in was smooth and very efficient and the staff very professional. The rooms are nicely decorated and well equipped with a very comfortable bed, tea and coffee making facilities, iron and ironing board, desk area, wardrobe space and an en-suite with bath and shower. The hotel is also in an excellent location just near the airport and would be very useful if you are flying from East Midlands. I was at an IGEM training day and the IGEM Centre is literally around the corner at the end of the road. There is also an Italian restaurant here, Marco's New York Italian which serves delicious food and fine wines. I ate here and found the food to be of a high standard. It is quite pricey but worth it for the quality, it does get very busy though so I would recommend booking a table here. All in all I had a very pleasant overnight stay at Yew Lodge and certainly would use this hotel again in the future if I was in Kegworth/Derby for Business or Leisure purposes.

I recently used the Yew Lodge for a party. We had the Mulberry Room, which was ideal for our party of 18, including a wheelchair user. The table was laid out in a long diagonal which left plenty of room for the kids to play. They let me decorate the room how I liked, and offered facilities like projector and wireless speakers. Penny was very helpful in the organisation, and incredibly reliable, everything we asked for was accommodated and delivered. The event was overseen by Rob, leading the waiting staff, he was very attentive also. We had a two course meal, which was delicious, cooked to perfection by chef Craig and his team, and it was reasonably priced. The event was so successful the family want to go back there for our Christmas meal! We also stayed overnight in a standard double room. Again we were very happy with the food we ordered through room service. The room was clean and spacious (glad I didn't pay for the next level up), but I had hoped for air con for the price of the room, and the 7am emptying of the bottle bins wasn't how I'd planned to wake up. But actually it meant I had time to use the spa, which was included in the room rate. The swimming pool was a decent size to exercise in, and the steam room and jacuzzi were very relaxing. I look forward to going again over Christmas!

My daughter bought me a spa session for two with lunch. The day we went we chose the afternoon, having spoken to staff a few times they said let them know what time we will arrive and we can use the spa area up until 6pm. We couldn't get there till 2.30 so let them know, lunch was ready for 3pm and it was very nice. We then went to the pool. Did a few lengths then sat in the jacuzzi relaxing. That was very short lived as at 3.50 children started arriving for swimming lessons along with the instructor with a very shrill voice. We stuck it out for 5 minutes then left. Very disappointed that we had not been told about this. The treatments were ok, only we never filled out a questionnaire about health or allergies and was not ask either.

Used this hotel for an overnight stay prior to flying from East Midlands Airport and had 8 nights car parking included. The room was excellent considering the price point being quite spacious, clean and well presented. Staff were polite and helpful and the included airport transfers were efficient and well organised. Would definitely use again.

Stayed at this hotel whilst attending to events in Leicester and Derby. The hotel was ideally located between the two. Check in and check out was smooth, the staff were attentive and very welcoming. The room that we were given was a little outdated. However, it was adequate for a family of 4 and there was enough space. We ordered a couple of items from room service and despite our room being quite a distance from the main area, room service was always on time. Before heading out to our first event, our children wanted to play in the pool. However, children were only allowed in the pool until 6pm, and so my children only got 20 mins of pool time. Breakfast was fab. Catered for all needs, and the dining area is very clean, comfortable and a really nice place to have a meal. Only issue that I did have was that I left my business debit card in the hotel. However, I only realised a week later. When I initially called to ask about the card I was told that nothing had been handed in. I called again the next day because after retracing my steps I was adamant that I had left my card at the hotel. I called back again, and this time I was put through to house keeping who after identifying me confirmed that they did have the card. Had I not have tried a second time, my card would not have been come back to me. Also I felt that the hotel should have called me to advise of the loss, especially since the name on the card and the hotel booking was under the same name.

Easy check in and very friendly staff. The room was spacious and comfortable. Only drawback was that the weather was extremely hot when we stayed and there was no air conditioning (there was a table fan in the room which made little difference). The spa lets it down a bit being quite run down and did not deliver the luxury we expected. The treatment staff were wonderful however. Superb food in the restaurant. I would definitely go back.

This hotel has everything you need, a comfortable room, pleasant decor, friendly staff & a good breakfast. Nice restaurant on site too. Nice easy check in, they did offer a wifi password although ours didn't work, we never bothered to go to reception & get a new one as we only stayed one night

Booked a 2 day spa deal with my sisters. We had an amazing time. The rooms were comfortable and clean. Gown and slippers were provided and lovely white fluffy towels. I didn't like the shower that appeared to be a mixer tap shower with a weak flow. The bathroom was however well supplied with all our toiletry needs. Our 2 treatments that were included in the deal was fabulous. The ladies in the spa were very friendly and professional. I had a back massage and a facial. I can't remember the young ladies name but she was excellent. The spa treatment room was modern, clean, relaxing and more than adequate. My sisters had massages also and pedicures. They were very pleased with both. The pool was a little small but adequate. I wasn't very impressed with the steam room as it didn't get very hot for me. The sauna however was very spacious and more than made up for the small steam room. Lovely lounge areas right outside the sauna but more softer loungers would have been nice. The food in the restaurant was wonderful. We couldn't fault the staff or the food. My sisters had huge chicken burgers that they couldn't finish and I had a lovely mushroom lasagna. The tiramisu was to die for! We were well looked after by all the staff particularly Helen in the restaurant who looked after us on Friday night and checked if we were ok on the Saturday. Live music was played while we ate our meal on Saturday. An unexpected but lovely surprise. The staff at this hotel and spa were overall excellent. We don't usually book the same place twice. My sisters and I had already decided before we left that we would be booking again.

The shower was one of the strangest I have ever come across - it took us ten minutes to find out how it worked the only way to change temperature was to be under it. Then I wanted a shave, but the lighting in the bathroom meant that my face was always in the shadow!!

The Yew Lodge was booked for our conferences, so this review will include suitable feedback. The hotel itself appears to have been extended several times and built on a hill, producing a classic maze of corridors and dead-ends for the unwary traveller (leave breadcrumbs if you get lost easy!). One of our guests commented that the long thin corridors leading to the rooms reminded them of 'The Shining'. Room 312 was a twin with a view of a skip of rubbish and DHL planes landing at the nearby airport. - Bed. Comfortable - Noise. A connecting door meant you could listen into your neighbours, but that was okay because they were drowned out by the DHLs flying past your window. Not sure if the double glazing would block the noise out as it was 20c at night and there is no aircon. But that's why I bring ear-plugs. - Temp. Hot, but you get a decent fan. - Shower. Decent mixer tap affair, not temperature controlled, so be prepared to juggle the taps. - WiFi. Decent strength and speed. - Amenities. Tea/Coffee. Cakes. Decent storage, interactive smart TV - environment. Mixed. They don't give you 2 keys, so the main switching system works, cutting power to everything when you leave. They also don't change your towels if you follow the instructions, which is good as most hotels ignore your wish to use a towel again. However, those horrible Halogens are all over the rooms and need changing, although the conference centre seem to have already sorted this out. There is an extensive conferencing facility with a maze of rooms. Although suitable up to 300 in the largest room, check the rooms first as some are very small and the Aircon hit and miss. Little appears purpose built, but decent equipment made up for that. Refreshments are extensive and the feedback was good with nothing but praise. Hotel restaurant. A Marco White affair with "Classic American Italian" food. All was good, except the chicken wings (bland to the point of unpleasant). However, the main Ribs was excellent. Now if they could just get rid of some of those horrible pictures...

A fabulous treat .. The staff all so very friendly, helpful , attentive and accommodating from the instant we arrived . The lunch was very tasty and fresh . The beauty therapists were amazing , my sister and I are thrilled, the massage was excellent a long time since I had a treatment of that quality . Everything was clean and maintained well . Plenty of free parking a real surprise. We would definitely return , great day thank you .

A good location for East Midlands airport. This is a pleasant hotel, although quite old and dated. Our room was small with an old bathroom. Whilst on the surface, the rooms were clean, the grout in the bathroom tiles on the floor was black; you could see the original beige colour around the edges – very disappointing. The staff are lovely and cannot do enough for you. We used the shuttle bus service to the airport which was very good, with a lovely, friendly driver. We were extremely unhappy with the restaurant – Marco's. We had a disappointing dinner there; however, we did not experience the breakfast.

The general hotel is nice, clean and with welcoming and attentive staff. The bedroom, considering we paid £150 for one night, was a little small and seemed ok by not four star quality, rather smart to, say, a premier inn. The bathroom was poor, very cramped and there was black mouldy evident in the bath, the shower was useless and the screen leaked meaning the floor was full of water. Shame, as the hotel and its attached restaurant were up to standard, pretty much .

Easy to find off the motorway. Reception area and public spaces were exceptionally clean & well furnished. (Struggled to find a parking space ,maybe due to fact that the hotel is used for comferances.) The bedroom was well furnished ,with a cumfy bed and a good selection of complimentory toilitries , fluffy towels and face clothes.smart flat screen TV , modern iron and ironing board and shaving mirror in the bathroom.tea / coffe making facilities and fresh milk available on request. Bottle of slightly fizzy water and glasses provided. Fluffy white robes and slippers provided for the spa. (Little on the warm side though , had to close window at night due to slight airplane and street noise) The spa facilities & treatment rooms upstairs were modern , very clean & well maintained. Nice pool area although the steam room was a little dated. Marcos restarant was opulant, clean and well furnished. We were one of the first to try the new menu. Great selection of new york italian inspired dishes. Chicken and meatball dishes were delicious. Breakfast served here was equally as delicious with a very good selection of both cooked and continental options. All the staff throughout the hotel were friendly and very helpfull. Great stay from start to finish!

We booked a valentines dinners, with room and spa. Upon arrival we were told that our dinner wouldnt be a table for two but infact it had changed to a ball seating arrangement. To a large table with people we didnt no. We were not happy with this as we wanted a quiet weekend for the two of us. The spa was lovely, massage was a nice treat. swimming pool was nice. room was nice. food was ok.

My experience here was totally mixed. On arrival checking in was a very long winded process even though our details were already on the system. Took us 20 minutes. Getting to our room, I noticed a horrible stain running down the divan on my bed, don't even want to think what it was. I have done a separate review for Marco's, would not go there again! Sleeping was virtually impossible as it was so hot, but then going down to breakfast the air con was on full blast and far too cold. The big plus was the proximity to the airport and the efficient transfer service. Drivers in both trips very friendly and punctual. Overall I wouldn't go again.

Very good. Well catered for. Staff who clearly love their job and want the business to succeed. They seemed to be no limit time limit on the spa experience so that was nice. Facials and massages we received were top-notch. Yes the spa facilities and treatment rooms coukd do with a lick of paint and some genuine general TLC, but all in all, very nice and would visit again. You can order to the spa from the Italian restaurant, just ask nicely.

We went on a spa break to celebrate our anniversary. We enjoyed our treatments and spent the afternoon in the spa which was compact but ticked all the right boxes The room was ok - it was smaller than the last time we stayed a couple of years ago but was perfectly adequate. Our evening meal was lovely but I do wish they would tell people if there is a supplement. It was an extra £8 for a steak and it was delicious as was the cheese board for an extra few pounds. We would still have ordered the same menu but not had such a big surprise when signing for the bill. We had a lovely relaxing stay

This is the latest of our stays. A lovely warm and inviting place to stay. Although the room looked a little tired this was far out weighed by the excellent staff and the relaxing and comfortable feel of the place. Good staff mean a good hotel and these are superb. Wouldn't think of using anywhere else in the area. Thank you for another lovely stay.

Booked this hotel as a birthday surprise for my hubby and was also having an early flight the following day. I booked a table at the on site restaurant which was amazing. The hotel was very clean, modern, staff very welcoming and nothing was to much trouble. This was a great start to our wonderful holiday. Would highly recommended this hotel and if we have another flight from East Midlands we will be sure to book here again.

Never been to this hotel before but had a very important meeting. They have an area specifically set up for business meetings with endless coffee and cakes (apparently £6 for the day) and a modest lunch menu which was actually ok. perfect location for business meeting as there is no annoying background music and meeting rooms if you need them.

Great room, clean, modern, everything you need, from iron and ironing board, hairdryer, tea, coffee facilities, very generous toiletries, comfy beds and fluffy pillows, great TV and Internet service, not a big room but perfectly equipped

Excellent day had by all, the hotel was excellent and all staff were brilliant, very professional, friendly and very helpful and nothing was a problem, they met all our needs and above. Great day had by all. Thank you so much.

Room 102! Room was average, bathroom floor was cracked, must have been in the worst room they have next to a toilet which you can hear everything, air con fans kicked in throughout the night I came for a nice night away but was one of worst nights sleep I've had! Really disappointed Room was dated and needed an makeover!

A party of friends and I went to the '80s disco weekend and had a fab time. Our rooms were ready early so we were allowed to check in ahead of time. The rooms were all spacious, clean and stocked with toiletries, tea and coffee and biscuits. Although the steam room was unfortunately out of order for the weekend the pool, sauna and jacuzzi were all available to us if a little busy with our party, a couple of birthday parties and a hen weekend as well as family groups. The disco was great fun. The set menu had been sent to us in advance. We had two vegans and two vegetarians, one of whom is gluten intolerant, in our party and all of the different dietary requirements had been notified in advance. No mistakes were made, everyone had what they requested and all agreed that for £19.95 to include the meal and disco it was good value. Some of us booked treatments in the spa on the second day which were all very relaxing. I would however suggest that if you intend to have a treatment that you book it as soon as you make your room reservation as the spa was fully booked on the day. A great time was had by all of us and we are planning to return.

Only here for a short visit but perfectly acceptable room in a nice hotel with lovely spa. Bar food pretty good but the Marco restaurant choices of dish that I had there didn't seem to come together and was ok at best. Other than that a good stay with helpful pleasant staff.

Lovely rooms, very clean and tidy. A beautiful restaurant with great food and service. Helpful friendly staff. Small coffee/drinks bar with indoor and outdoor seating. Reasonable price. On site parking. Small private garden.

Bought a spa day here on Groupon for myself and my daughter. Booked the date wanted to attend and time for treatments. No other information was given on theat phone call to myself. Arrived to be informed that it was a £5.00 non refundable deposit for the robes and towel to be used that day. When I questioned why I was not informed of this at booking, the receptionist was unhelpful and proceeded to then talk to my daughter and ignore me. Lunch (included in the price) was mediocre to say the least. I went to reception to say we'd lunch booked, ordering tea for two to be told lunch included a cold drink, it later transpired to be a choice of cold drinks, tea or coffee. No very good customer service again. Spa facilities were acceptable, pool was ok spacious enough for a swim , other areas ok, the jacuzzi needed attention as the chlorine was far too strong - explained why it was empty. Treatments from the Spa ladies were excellent. In fact they saved what would otherwise have been an extremely disappointing experience. Will not go again.

The best thing about this hotel and spa was the staff. Genuinely interested, helpful and welcoming. Lunch lovely. Treatment s fabulous The pool temp fluctuations were bizarre. Too cold at times. Jacuzzi wasn't working half the day. Niether was one of the heated rooms. Wish there were cups for water as it was not easy using the fountain. Ate in Marco Pierre White restaurant in the evening. Disappointed to be honest But as previously said the staff were phenomenon. Rare to get such customer service. Lady in the bar at 9 am was delightful. And the spa area bar lady was equally lovely. Management should recognise the value they bring to this establishment

Hotel was lovely and the food at the restaurant Marco Pierre was delicious. The most impressive part of our stay was the back massage given by Dee in the salon. She has the perfect hands for a fabulous massage. Really a great job. She was really a lovely lady and I highly recommend you make a request for her if you can.

Me and my husband attend a wedding on 7th may we were very impressed with the food. Staff were friendly and helpful Jordan that was working on the bar recommended different types of cocktails for myself which I enjoyed.

My friend and I visited Reeds Leisure Centre located within the hotel - our first visit since the new year which was long over due. The staff are consistently warm and friendly, and the facilities are clean and well maintained. Callum looked after us extremely well on our visit which included a light spa lunch which was delicious. We had two treatments as part of our day, and both Dana and Jess excelled themselves, and left us feeling relaxed and recharged. I would strongly recommend Reeds Leisure Centre and look forwards to our next spa day in June!

Stayed the night before my flight and parked for 8 days. My room was great, big cozy bed, nice toiletries and great fluffy towels. The tea/coffee tray had nice sweet treats. There was a robe and slippers to use for the pool etc, sadly the steam cabin was out of order, but the rest was great. Its not cheap I paid £78 for one person. I did not eat at the hotel. The return transfer service was very good and location is close to airport.

This is a great location for an overnight stay to get to the airport. Easy and quick check in at reception, with efficent, friendly staff. The receptionist ran through the procedure for the airport transfer the next morning. Lovely bar and restaurant, with good friendly service. Room was clean and the bed was comfortable, and we had an early morning call. The driver was there on time and helped with the cases, and was friendly enough to make us feel comfortable. Downside was that the hotels driver wasn't available to bring us back, so they had arranged for Arrow taxis to take us back to the hotel, which went very smoothly and was waiting for us. Unfortunately their driver was miserable and made us feel like he was doing us a favour, but guess that's his problem eh? We would definitely stay here again, although it was about a 10 minute drive away to the airport. The hotel also needs to have better signposts to it's location, as we did have a bit of trouble finding it initially. Was further away than say the Jury's Inn, but this reflects in the price.

We have stayed at this hotel a few times now. Very pleasant stay yet again. I did find teh room a liitle bit small although I was told that I had been upgraded. One of my son booked his room through a diffent website - Not Best Western and he got exactly the same room as mine. The Reservations Manager - Nichole was very efficient and professional. We enjoyed the breakfast - good selection and hot. The staff at breakfast were very good and helpful. Look forward to another stay at the hotel.

Had a long weekend break at the Yew Lodge. The receptionist was welcoming and the room comfortable. We used the leisure facilities - the pool was very good as was the sauna and steam room. Breakfast was good on the first morning, but on the Monday guests were restricted to a quarter of the room as all the other tables were set for dinner at 09.00!!!

Would recommend this Marco Pierre White Restaurant for Afternoon Tea. Lovely Room, excellent service and super food. A wonderful way to celebrate my Birthday. Very attentive Staff and welcomed by the Manager by our name (nice touch)

good room and great meal [steak] plus no hassle transfer to airport. all staff very helpful couldn't do enough for you. lesure facilities also good. The Otter pub is also worth a visit. real ale and good food !

Went on a Groupon. Afternoon tea looks nothing like picture advertising it. Smoked salmon sandwich turned out to be tuna mayo. Tea and coffee both luke warm. Cakes dry. Ham and tomatoe finger sandwich lacked decent ham as very fatty. Glad didn't pay full price as would not off paid. Shame as looks nice restaurant. Best thing was glass off processco.

After staying at Yew Lodge this weekend we cannot recommend this place enough! The staff are excellent and completely make the stay. I have to particularly mention Muzzy and Helen in the restaurant. We ordered room service and ate in the restaurant in the evening and both meals were divine. We would defiantly recommend the profiteroles! Our room was nice and clean and the bed was very comfy so just what you want from a hotel room.The leisure facilities were also a lovely way to relax in the afternoon as well.

Very nice room. Great price. Room has everything you need. Food is available at the restaurant. Breakfast is not included in the price. Tea and coffee are provided for. The room has tv WiFi aswell. Will definitely be coming back.

Weekend away stayed 2 nights. Room was a little dated but I rather like that, a better word would be traditional. Robes and slippers in room, room was spotless clean. We tried the restaurant which was typically priced for the area, service and food was good. be aware that service charge is automatically added to the bill 10% of bill price. Lovely lounge area for drinks, bar is reasonably priced. This hotel is comfortable and charming, staff are helpful and polite. My only regret was not trying the Spa, I would definitely visit again but next time a spa visit will be a MUST.

Returned here after a disappointing previous visit, this time was much better, room as before was spotless, staff were pleasant and knowledgeable. The evening meal was miles better but there is still room for improvement with the quality and presentation, still very tasty though. The host of our party pointed out we had a £60 discount, I'm not sure this is ok as as an excuse for the quality Happy to return again in the future says it's ok with us now.

Stayed here for 1 night before flying with parking .Easy to find lovely hotel. Situated in Kegworth village .comfortable hotel clean and pleasant. Good price as I booked it on HE mystery .The hotel has Marcos restaurant if you want a nice meal but options in the village if you want something a little more casual

The service at this hotel was friendly and welcoming. I was looking for some plastic cups and a member of cleaning staff could see I was looking for someone to help and straight away asked if I needed anything. I stayed in a family room with my younger brother and sister. The room was clean, the bathroom was spotless and the beds were very comfortable. I didn't leave the hotel so I am not sure what is nearby. There is a swimming pool and jacuzzi which were fun. The hotel is quiet and comfortable and we would stay again.

The room was excellent, had everything you needed, The bathroom the same, we went to this hotel as they are pet friendly. My husband hates hotels but it said he would go back to this one he gave it 10 out of 10, He was impressed with the hotel, staff and comfort

Would definitely recommend this hotel. Me, my husband and daughter stopped here the night before flying from East Midlands airport. Excellent service, friendly staff, Marco Pierre White Italian was excellent, room was lovely. I booked for a standard family room and got upgraded to a much larger room. The transfer to the airport was easy and quick as well, hassle free!!! I am definitely going to book this again for next year!!!!!!

So far every time I return to the Yew Tree Lodge not only have previous standards being maintained but in some areas have been even better, only small touches but things like housekeeping placing our personal toiletries in a "Toweling Nest" in the bathroom and being recognised by the staff in the Restaurant. Once again all credit to Chef and his staff for all our meals which we thoroughly enjoyed and Helen who once again was the icing on cake for our most enjoyable stay yet.The bonus this time was that on arrival I thought the booking was only for 4 nights but was for 5 nights, my senior moment on reading my booking e.mail so we had (To me) a extra night in what has now become my favourite hotel.

Spent the day in the Reed spa ,which this is not . The swimming pool was nice.but the steam room was poor. Spending the day here was a challenge as there was very little seating around the pool area. The seating which was available was stained and inadequate. We also booked two Elemis treatments :the treatment rooms were nice but the massages were poor.the quality of the elemis product was evident but the quantities used were excessive. Deliverey of treatments was terrible. The lunch provided in the cafe area was nice and the young man who served us was pleasant.

The Yew Lodge was our choice for this event because of past experience. We ordered a 3 course meal and we're not disappointed. The food was delicious and hot dishes were hot! A refreshing change from many establishments. The staff were friendly and attentive, nothing was too much trouble. The accommodation was modern, clean and comfortable. Breakfast was buffet style with a continuous supply of tea and coffee delivered to the table

We stayed at 'Yew Lodge Hotel' for one night over last weekend and had a fantastic time here. We were celebrating my mothers 70th birthday so booked 4 rooms on a bed, breakfast and evening meal basis through the Hotel. Our room was really clean and a decent size with a nice comfy bed, coffee facilities, safe, etc etc. The only negative I would say was that the rooms were a little on the hot side so had to have the windows open all night and our TV wasn't working (although we did get someone in to have a look at it but couldn't fix it) but to be honest this wasn't a problem as we only found this out after midnight and was a little worst for wear anyway... Breakfast was just amazing... huge choice of food available from Full English to Pancakes... help yourself so have as much as you want. Dinner was even better... (see my review of Marco's) Staff were all very good indeed. As I mentioned, it was my mothers birthday and I organised flowers, balloons and a cake and everyone was really helpful. There is also a pool, spa and gym at the Hotel which guests can use. Overall, a really enjoyable night. 100% recommend this Hotel.

Husband had business for two days in the area. Booked two nights with the grandchildren. Arrived 7.45pm large car park full until guest left, furthest space from door four cases plus bags.... Off to a flying start. Booked in smoothly and given room on 3rd floor (room with a view NOT). Double Windows looking out to a enclosed yard. Large room comfortable bed and bed settee. Small wardrobe, set of drawers and bedside table with drawer. Teas, coffees, hot chocolate selection of biscuits and 1 complomentry bottle sparkly water. Decor dated but clean. Bathroom bath with mixer shower which was rubbish and basin hot tap problem turning off. The usual complomentry toiletries and plenty of towels, again clean but dated. We used the pool twice good size and water temperature was fine only problem was changing room lockers, it is as a hit or a miss to get a working lock. Took a pound coin close and lock remove key! But after you had filled locker with all your belongings you then discover key will not come out , so empty and find new locket. Buffet breakfast plenty to choose from. We found all staff excellent. This hotel has a large amount of conferences rooms so this is the reason for car parking problem.

We booked this through Holiday Extra's which got confusing when they did not ask for the age of the children as they are teens, we had to pay extra for the inclusive meal deal One night stay with shuttle bus to airport Reception staff were really polite and warming Rooms and beds very nice but very warm at night as the room temperature is not set back at night and the windows only open 1inch With 3 people in the room and 1 bottle off warm fizzy water it got a bit dry mouth and toss and turn type of night. Marco's food was nice lots of choice and the staff were really nice, Note if you take the inclusive deals some sides and steaks are extra I would stay again

Stayed one night and left car was found via booking mystery hotel on Internet very comfortable and clean accommodation nice bar area and prompt pick up from airport definitely stay again very easy to find

Stayed here on business, the rooms were comfortable, clean and well designed. We ate downstairs in the in-house restaurant, a Marco's Italian. Staff looked after us impeccably during the meal and it was a pleasant evening. The rooms were at a perfect temperature and the TV's provided a good amount of content to keep you amused. The brownies which were on the reception desk were amazing and I would have eaten the whole tray if I could have done!!

We stayed here over night. When we arrived at the hotel the reception staff were extremely friendly! Once we got to the room it was very clean! The room could do with an update though, especially the bathroom! We had a meal in the restaurant 'Marcos' which we really enjoyed! Overall it was a nice stay and the price wasn't bad at all! Very clean but rooms could do with an update.

Stay here frequently on business. The gym is small and has a good range of equipment. Staff friendly and helpful. Breakfast has a good selection. The room upgrades you can get from collecting best western points are excellent.

My wife and myself stayed here for 1 night only on Thursday 10th November We took advantage of the offer afforded to us by staying 1night plus 8 days car parking and 3 course dinner for 2 people in their Marcos restaurant which was delicious The food service and accommodation are excellent They have a gym for the more athletic person and pool and other amenities The hotel is 3 miles from east midlands airport so no stress when taking a vacation The car is secure in their car park and is looked after

The location was really nice in a small country town, with lots of pubs and restaurants nearby. The hotel was really warm and comfortable with all the required amenities in the room. All staff, from front of house, to restaurant staff, to chambermaids were so pleasant and accommodating. There was a huge variety on offer at breakfast and the Marco Pierre restaurant served delicious food at a reasonable price. Loughborough itself was a bit grim but the hotel and surrounding countryside made it a worthwhile visit.

Booked a 2 day spa deal the deal included the following. 2 evening meals at Marco Pierre White restaurant you get to choose anything from the whole menu so if you had steak and the dearest starter it comes to about £38 each. Full English breakfast both days normally £12 per day. Two 30 minute spa treatments worth £49 per person of your choice you have to choose these when making the booking. You get to use the health club facilities anytime during tour stay. I paid £169 per person which included a £20 upgrade for the superior room, I was more that happy with the deal and would recommend the Hotel which was 1st class. All the staff were very friendly and I could not fault the place. Not really much to do in kegworth very quite a few pubs and restaurants but was happy just to chill in the hotel.

Stayed here for 1 night with my husband and daughter prior to our 2 week holiday to Turkey. Our room was lovely and clean with plenty of toiletries and towels. Tea coffee hot chocolate biscuits were a welcome touch also as we didn't have time for breakfast before our transfer to airport. My daughter did struggle to get to sleep as her bed was next to the window and right outside was either an extractor or air con unit that cracked up every so often. We used the swmming pool and spa which was very nice,a great way to start our holiday. Towels were provided. We have already booked another park stay fly break at yew lodge prior to our holiday in December. You can't get a better recommendation than that.

I stayed with a group of friends for two nights over a weekend. My room was far from the madding crowd, furthest from reception, quiet while bijou, yet well appointed and I was very happy with it. I had two breakfasts and two evening meals, which were not as happy an experience. One would reasonably expect that a restaurant associated with a high profile chef would provide food which is a cut above the norm, at the very least, but unfortunately that didn't happen. Breakfasts were unexciting and uninspiring, the food more in line with a cheap chain, rather than that of a chef inspired centre of excellence. Far from enjoying culinary delights which brought joy and a tasty experience to the table, my evening meals were both very mediocre and most disappointing! Not an experience to be repeated.

Stayed here on business, the room I was very good looking as though it had recently been refurbished but the wardrobe was vibrating due to the kitchen extractors. I was given a second room, similar style but not as new however a quiet night sleep was preferable to the modern decor. Dinner was in Marco's restaurant and unfortunately having been out with customers at lunchtime I wasn't able to take full advantage of the extensive menu, the ribs on the next table looked excellent but I settled for a pizza which was very good and too large for me to finish. Breakfast was very good and although buffet style there was a chef on hand to freshly cook eggs. All the staff were well presented and very friendly and I have already booked another stay at the beginning of next month.

We got here around 1pm, the receptionist checked if the room was ready and checked us in early (we didn't even have to ask). When entering the room it was super clean, spacious, we had tea facilities& more like from home to home. Had a spectacular night sleep on the very comfortable bed. We had spa treatment of back, neck& should massage. It was fab! No complaints, we booked it in advance and was seen right on time. After we used the leisure facilities which were outstanding very clean! Great for families and couples, was a great experience with my other half and I would highly recommend. The evening we ate food, had a 3 course meal which was amazing no faults, tasty, well presented, the staff were very polite & made us feel welcome & valued. The cocktails were fab! Thank you to the staff here for a fab birthday weekend!

We booked this as a murder mystery weekend package . There was 10 of us and we arrived Saturday lunchtime and was quickly checked in by the lovely reception staff . We had an executive room . It was lovely big double bed and a double sofa bed . Elmis toiletries robes and slippers ! Perfect . We had lunch in the restaurant . It is Marco Pierre white . We just had sandwiches very nice !!! The bar staff in the restaurant were great . All men very charming and professional. We then spent the afternoon in the spa again all good . We didn't have any treatments but used the other facilities . Now to the murder mystery !!!!!! Disaster ! It was truly awful ! Worst thing I have ever been too . The 3 course meal was just ok ! Bit bland but the show was awful ! It was just 4 people doing rocky Horror show and one got murdered . I've seen better shows in a primary school !!!! . The. Bar staff upstairs were rude one in particular the older lady was grumpy and rude didn't look like she wanted to be there at all .one of our party complained about her attitude and was given a free bottle of wine . Can't fault the hotel it's beautiful . Will definitely. Return . Just not on a murder mystery weekend .

First the positives: The hotel is easy to find and has a large car park. Check in was pleasant and my room was great. There were plenty of sockets, lots of space to work, good wifi speed, a lovely bathroom with jacuzzi bath and well appointed with a nice selection of teas and better than usual soaps etc The gym was very good with a good range of machines, both strength and cardio. There was also no canned music, a definite plus! The negatives: The hotel is difficult to navigate, it is wuite a warren and the third flior is missing from several lifts! Breakfast was ok although the lady there seemed disgruntled I didn't want to sit next to 2 other guests and wanted a table on my own. The main let down was the room service. The menu was very limited, no sides offered and even when I requested them (from choices on the restaurant menu) this was ignored. My steak was overpriced for what it was, I had to cut a lot of fat off and there was no option to have veg with it. I'd happily stay here again but I'd eat elsewhere.

Booking system flawless , rooms well prepared and well equipped. Slightly labyrinthine layout , but overall better than expected. Bar and restaurant well above average. Slightly dated room decor and finish , rooms overly lit at night by ill fitting curtains and plethora of LEDs within room.

Had the most amazing 2 night stay over the weekend! Our room was fantastic, really spacious, with a living and dining space & very clean! We went on the £150 per person deal which included 2 nights stay, with breakfast both mornings and a three course meal in Marco's restaurant both nights and 2 25 minute spa treatments or 1 50 minute spa treatment. Amazing value for money! The restaurant is fantastic, plenty of choice, steaks incur a surcharge of £8 but are well worth it. Drinks are quite expensive but they have lots of lovely cocktails on offer. The spa treatment, we both opted for a 50 minute full body massage & it was really professional & relaxing, we thoroughly enjoyed it! We also had time to use pool, sauna and steam room which were kept very clean. All staff were friendly & helpful too. We have had a fantastic little break & cant wait to visit again in the future! Highly recommend!

Took advantage of the mid-week Spa Break this hotel offers and we were not disappointed. All the way through to the welcome at reception to leaving the next day. The staff could not do enough for us. Our waitress for dinner was lovely and gave us some great advice regarding menu choices. We had a room for 3 of us and we had plenty of room, the beds were ultra comfortable and lovely complimentary products in the bathroom. Breakfast the day was fantastic. My only criticism was that the whole hotel was just a little warm for us. Also, I wouldn't eat or have a coffee in the spa - rather basic but expensive - the hotel provides good coffee in china cups, delicious food in comfortable, smart and elegant surroundings. . Dx

Rare weekend away for our wedding anniversary without the kids and wasnt disappointed..room clean...bed comfortable and the luxury of elemis toiletries in the bathroom in the room we were allocated . Booked a table in Marco's...(recommend booking beforhand gets v busy) great vibe great food ...Used leisure club sunday monday and had the best back massage ever from Sade ...high recommend the hotel...good all round facilites and staff

Returned to The Best Western Premier Yew Tree Lodge Hotel for another two night escape.Allocated room 435, ideal for access to the Swimming Pool. Due to health issues I find it very difficult to relax whilst away, but on this visit I actually had managed to achieve some reduction in my stress levels and whilst not managing to decrease my pain a lot,I seemed to coped better with it. Booking B&B with the 3 Course Dinner option, my companion and myself found this a bit of a challenge ,forgetting (To us) how generous the portions were. Regarding the service, this was yet again 100% +and the food was outstanding. We could not have been made more welcome by Gillies who seemed to be able to treat everyone as his personal guest,very professional and a great asset to both the Restaurant and the Hotel,he was equally supported by Chef and the staff in the kitchen, all the courses we had matched our personal tastes and would rate at least 12/10.Once again thanks to you all at Best Western Premmier Yew Tree Hotel and although I don't know when,I am already looking forward to a future visit.

We had a brilliant weekend with lovely friends, The Hotel Staff are well trained and courteous . We had 60 guests and the Hotel looked after us all so well,Nothing was too much trouble.We had our own Private Dining room and Bar, The Bar meals in Marco's restaurant and the Evening meals were lovely as was Breakfast the following morning.we all enjoyed using the SPA to chill out, and everyone has sent us their over whelming thanks for organizing everything. We have booked to have our next event here again at Easter next year.

Stayed here for a three night stay with dinner included. A lovely hotel, excellent food with great leisure facilities, lovely pool. The staff were very friendly and the room was spacious and comfortable.

Four of us enjoyed a wonderful, overnight spa break here to celebrate a special birthday and it didn't disappoint. We were welcomed by very friendly front-of-house staff and our rooms were ready for us to settle in early. Our rooms were very comfortable and a decent size with cosy beds, a good size tv, tea and coffee facilities, a safe, trouser press and iron and ironing board. The bathroom was a good size offering complimentary toiletries and we also had use of dressing gown and slippers, which you are able to wear in the spa area. We enjoyed the use of the pool, jacuzzi, steam room, sauna and comfy loungers around the pool. There's the option of booking extra treatments if desired, such as facials and massages etc. There's a bar/cafe area where you can order drinks, smoothies and bar food. The outside area has plenty tables and chairs and there's the added bonus of having a Marco Pierre White restaurant next door (highly recommended). The hotel is situated in Kegworth which is half and hour away from the centre of Nottingham which was ideal for a bit of retail therapy. The four of us thoroughly enjoyed our girly break and would definitely go back.

You would not expect anything less that food to die for, being Marco Pierre White's. The ambience in the dinning room was stunning, being served by very mild manured staff. The hotel was very very busy, but flowed brilliantly, the staff all new what was needed to be done, and did it.

For the 5th year in a row some 70 of us have just stayed here for our annual car club conference, and we have booked 2017 and 2018 too! The rooms, facilities and food are always excellent, and the staff are absolutely brilliant, nothing is too much trouble.

Booked a night away for my Wife's Birthday stopped in the superior room and wasn't disappointed very spacious, The food in Marco's was fantastic and the service was just as good enjoyed our meal without any rush. Spa facilities are what to expect and everything worked, all the staff at this hotel were very polite and couldn't do enough,if i had a gripe and this was probably down to me i couldn't work the telly will defiantly go back brilliant weekend John b

I arrived at East Midlands Airport on a pitch black evening just after 7.30pm. I exited outside the main doors, really trying to spot the Best Western East Midlands Airport Hotel Yew Lodge? It turned out, I was going to have to look around the complex quite a lot? The reason being, it's no where near the airport grounds? It's a 10/15 minute taxi ride away at £10? This got me off to a bad start. The guys who were lovely in the Information Office directly outside suggested, I ring the Best Western Hotel, and ask for them to pick me up in their Airport Shuttle Bus! So I rang the Reception. I got the very sad and poor excuse that they had no driver? Charming... And said I should order a Taxi? Brilliant.....not.... When I arrived I was attended to quite quickly. I was on the third floor. The Hotel decor is a bit old fashioned and somewhat dated in my opinion, having stayed in dozens of Hotels around the UK & World. Though it all was very clean inside and outside the room. The Bathroom was immaculate too, just a bit tired. The bed was very comfortable, as was the pillows and duvet. TV was fine and it had no Bottled Water but Tea & Coffee making facilities. I was awakened in the middle of the night with loud conversation going on next door. It was 4.30am...., I don't blame the Hotel for this as it can happen in any Hotel. I rang up Reception who thanks to them knocked that on the head very quickly. So thanks to the Staff concerned for sorting that out. The greatest asset to the Hotel id the Restaurant Marco's. This meant I had a gorgeous dinner on the night and brilliant breakfast the next morning, in a very new and trendy place and in a comfortable part of the building.

Oh dear....... Arranged party for 60 people and the food was disgraceful Ok the total cost was cheap @ £124 per couple including breakfast BUT the evening dinner was very poor Ping meals....really !!!!! Chips part cooked and reheated Hot coleslaw NO NO NO I have advised our party host to find another location for our next get together. The room was fab, service was fab just the food has stopped us from ever visiting again

What a fab hotel ,stayed for one night ,to visit freinds in the area ,it was a lovely atmosphere in the bar ,freindly staff ,we had an excellent room spotlessly clean ,very comfy bed ,everything you could need ,and more ,thanks for an impressive stay ,will certainly be back

Stayed here for one night before our flight out of East Midlands the morning after. Booked a family room for the four of us. Plenty of room for one night stay. We hadn't booked a table in the restaurant Before we arrived but got us a table with a bit of a wait. Reasonable priced drinks in the bar. The food was good and the live entertainment was an added bonus. Didn't have time for breakfast in the morning but I would definitely stay here again if I was in the area!

Fantastic stay, very welcoming of 14 crazy women on a hen / spa weekend. Minor room issue on arrival that was quickly resolved. All the staff were great but have to give an extra special mention to the restaurant manager "Muzzy" for going above and beyond, to make everything great. Had a day in the spa that was great thanks to George & Niall & all the rest of the staff. Saturday nights meal in the private dining room was great, fantastic food & great service! They also gave us the same room for Sunday morning breakfast. Excellent breakfast buffet all you can eat, with a huge choice of food. Overall can't fault anything

Stayed here for my birthday after seeing it on Spabreaks we booked direct. Had room, spa, three course meal and breakfast for £130. Arrived in room and had a birthday card from the staff which was lovely. Swimming pool and spa area really nice. Marcos food was lovely My only complaint was the price of the drinks £7:50 for a glass of wine! We will definitely be back Thanks for making my birthday special

Easy access to motorway Clean and comfortable.Spa is above average although not sure what the foot bowls are all about. Would recommend as value for money. Restaurant in hotel very good although service for coffee in the lounge was a bit slow.

As it was the only room available for miles I was a bit apprehensive but actually the room was very comfortable, the staff were very polite and attentive and the restaurant was excellent (grilled and butterflied shrimp and perfectly crisp pizza washed down with Pilsner Urquell, followed by a plate of well chosen Italian cheese accompanied by a small glass of Vin Santo).

Decent room size and facilities. Disappointing attitude from bar staff. As this was a special family event expected a bit more friendliness from staff. Bed squeaked every time you move and the door hinge dropped into the door meaning you couldn't get in or out of the room. Could do with a bit of an update. However breakfast staff helpful and good selection. Lots of parking available. Good location.

On the first evening 4 doors were left open in the bar, it was windy, so all we could smell was cigarettes. We decided to finish our drinks in our room. Only to be stopped and have our drinks taken from us, with no other explanation other than we couldn't take them upstairs. No refund wad offered. The following night the same waiter argued with us that we had to pay for our meal, it had been paid for in advance. The spa was a joke, their idea of a pedicure was nail file and nail polish, she didn't even glance at my consultation form. They were shocked when I told them I am a beautician with 20 years experience. I walked out in disgust. Ruined what should have been a lovely weekend

we visited here as a couple in September. The restaurant was fantastic, lovely welcoming staff and great food. I had the Calamari to start which was very good (and a large portion which I couldn't quite finish) followed by the Salmon which was cooked perfectly. My husband had the mushrooms which again were delicious followed by steak which was lovely. we don't usually have dessert but opted for the ice cream with an expresso shot which was the perfect finish to a perfect meal. would definitely return.

stayed here for 3 nights. very nice hotel, friendly staff, no porter to help with the luggage, room was small but clean. the beds were not very comfortable and was warm. Short walk to town with ample parking.

Had a good stay at this hotel on the night before traveling on holiday,but on our return we wait over half an hour to be picked up from the airport.We was told by the hotel on our return that the mini bus would be with us in less than 5mins,on the second call we was told that they where wait for another couple to arrive.When the bus did arrive the driver told us he did not have our names on his list.When we did get back to the hotel we went to complain,we gave our names and our compliant and all we was offered was a drink?when iam drinking,i did think that we would have had some type of explanation from the hotel,but none.Very disappointed

Lovely leisure centre , plenty of parking , bathrobes and yummy biscuits in the room :) Didn't eat here but the menu looked nice, hopefully breakfast will be too. Room cosy but modern Excellent value. I'll definitely be back when up this way again.

very good hotel - service good and aemnities - room too hot - fan already supplied but even with window wide open too hot - restaurant a bit pricey but good quality and portion size - would stay again

Booked a comedy night here with friends. We had a great time, hotel was really nice, staff very helpful and friendly. We had executive rooms which were lovely. Didn't have time to use the spa but will definitely go back to try it out as it looked really nice. Food was good in the restaurant and 2 for 1 cocktails during happy hour in the bar went down well. Couldn't fault anything.

Spent Sunday, Monday and Tuesday at this hotel. Great service all round. Staff very friendly. Room a good size with shower and jacuzzi bath. Nice touch leaving a card in our room for our anniversary. Ate in the on site Marco Pierre White's Italian restaurant where food was tasty and a great atmosphere. Unfortunately the pool was closed but used the gym to burn off a few calories. Perfect for visiting Nottingham. For us the hotel, people, facilities and Marco's was a perfect match for our 29th anniversary.

We booked via Holiday extras as a 14 day park and stay package. Hotel is easy enough to find, plenty choice of parking spaces. We upgraded to a room with spa bath 336 but 4 of the 6 jets were blocked so did not have to pay the £20 upgrade charge. The bed was very comfortable. We ordered breakfast into our room which was great with everything we wanted on the tray. We did not eat in the restaurant but did have a few drinks at the bar. Staff were friendly and efficient. We travelled to the airport the following morning by the hotel mini bus which was quick. On our arrival home we called the hotel who informed us that there was no driver and to go to the taxi desk at the door of arrivals, this was great and we were in the taxi within minutes. Would stay at this hotel again if travelling from east midlands Airport

Lovely clean hotel with a great restaurant. Check-in fine and given all the relevant information. Our room was very nice and quiet. Not a modern room but still everything you need and very well kept. Breakfast was excellent and service very good. Went to the spa for our treatment that was booked for 1 hour but unfortunately due to being 10 minutes late they was unable to accommodate us. I understand but we could have been allowed to have what was left of our 1 hour, spa reception didn't in anyway try and see if there was anything he could do for us. However we did enjoy the spa facility's.

Came for a friends wedding. Lovely venue, food was very tasty and staff friendly and helpful. Bar prices rather steep considering the draught lager was pretty poor quality and often in hot glasses. Don't mind paying more for drinks at weddings but I do expect them to be served correctly when paying over £10 for 2 drinks

We stayed here for 1 night as part of a wowcher deal. We paid £99 for 1 night stay which included breakfast and a 2 course meal in Marco's. You can also use the spa facilities next door which was included in the deal. The room was clean and modern but was very warm as there is no air conditioning. There is a fan in the room but were were still a bit warm. The food in the restaurant was excellent and the service was good too. Breakfast the next day was buffet style with good choice and all cooked well. Overall a great deal.

This hotel is convenient for the motorway, East Mids Parkway train terminal and the airport. Pretty decent facilities. Good value for money. But then when you want to sleep you realise it's a poor choice because you're right on the flight path and planes are still landing after 2 am!!! Did not sleep well!

Exceptional - surprise birthday stay. I booked two nights in the hotel with a Groupon deal which also included an evening meal on the first night, and breakfast both mornings. When I called to book on the days I wanted only an executive room was available so it was £20 additional cost (£10/night) for the upgrade. Although I hoped the hotel would be nice, I did not expect it to be as great as it was and was surprised at the fantastic value I got with the deal I bought. The hotel itself is stunning, clean, modern and homely in lovely surroundings with a large car park and impressive looking entrance. All members of staff we dealt with were polite and welcoming as well as helpful – there was not one minor hiccup with our stay and all the arrangements. There is plenty of space to sit and relax with a restaurant, bar, lounge area and outdoor seating areas too. There is nice music playing throughout the hotel. Our room was large with a spacious bathroom and good shower. We were provided with robes and slippers, hot drink making facilities and a few biscuits which was a nice touch. There was a large flatscreen TV and a wireless Bluetooth speaker which was great to be able to use We used the gym and spa on the afternoon we arrived. The gym wasn't huge but it was quiet when we were visiting so we could access all the machines and weights we wanted to. The spa was also nice afterwards with sauna, steam room, pool, Jacuzzi and rain showers. It was very quiet when we visited but I can imagine it being crowded in busier times as it is quite small. The changing room facilities were very good with showers, changing cubicles, lockers, swimsuit dryers and hairdryers/straighteners available. One of the highlights of our stay was dinner in the Marco Pierre White restaurant the first night. We had a two course meal included in our stay, and looking at the menu if we had paid for it separately it would have been £60+. Fantastic value. For starter my boyfriend had chicken which he said was the best chicken he has ever tasted. I had jumbo shrimps which were huge and delicious. For mains my boyfriend had a burger which was great and I had the ribs – these were incredible and I would definitely recommend getting them. Very tasty and an enormous portion with chips and coleslaw. We didn't have dessert as we were too full from the meal. The restaurant itself was beautiful and had a lovely atmosphere. All the members of staff in the restaurant were lovely and friendly. The next day we had breakfast, again in the Marco Pierre White restaurant. The choice at the buffet was great, something for everyone. Typical cooked breakfast foods, cereals, fruit, yoghurts, pancakes, pastries, toast etc. as well as the option to request other items to be cooked from the menu. We spent the day out at Alton Towers (hotel is in a good location for this – not too far to drive). In the day our hotel room was cleaned and was spotless when we arrived back. They'd made the bed and even taken the car to arrange my things neatly wrapped up in a towel for me which was a lovely touch. That evening we ate away from the hotel and just came back for drinks sitting on the nice patio area at the front of the hotel. On our last morning we again had breakfast in the restaurant and visited the spa before check out. This is the best hotel I have ever stayed in, and I would recommend it to anyone who wants to stay in the area for a particular reason, or just wants to go away for a spa break. I would definitely return for another stay. This was a present for my boyfriend's birthday and he loved it. Thank you so much!

Great hotel, the staff are helpful and efficient, rooms pleasant, & the breakfast is as good as it gets, with an enormous variety of quality food, and show cooking from a real expert. Dinner at Marco's was a real disappointment. The restaurant is very stylish and comfortable, but the food last Sunday was poor. Our starters of calamari and shrimps were rather tasteless. But the major problem was the main course of sea bream, which arrived on a bed of what I can only describe as aubergine jam - sweet & sickly, it quite spoiled the taste of the delicate fish. I had a handful of rocket straight out of the packet for my meal, and not even a dressing to liven it up. Our waiter, Giles, didn't seem to notice that my plate was going back full, & when I explained why, was dismissive. On the rare occasions this has happened before, I have been offered an alternative dish. Not at Marco's. I left the restaurant hungry and disappointed. The menu price for our two courses, with a couple of side dishes, but without drinks, was £72. My complaint having fallen on deaf ears, I filled in the ubiquitous questionnaire for once. I also complained at checkout, and left my contact details. No one has bothered to follow this up.

Booked a room and parking prior to flying out from East Midlands. This hotel represents excellent value for money and I my wife and I enjoyed a great nights sleep, along with a very nice meal in Marco's restaurant situated in the hotel. Breakfast was good quality with a good selection. What really makes this hotel stand out from the many that I have stayed in before is the staff. Every member of staff were pleasant, professional and genuinely keen to ensure your stay is a pleasant experience. The excellent Jenna in reception went the extra mile helping overcome a last minute glitch (totally my fault) whilst I was away on holiday, arranging a transfer back to the hotel from Birmingham airport (yes, I booked the wrong return destination!!). This was done without hesitation and Jenna even obtained a good rate from a local taxi company. Thanks again Jenna. Don't hesitate to book into this hotel, everything is spot on, and with staff like Jenna, you are guaranteed a great stay. Congratulations to the management, you are running a top hotel.

I rarely leave reviews as I have nothing to add but I can't recommend this hotel highly enough. Every member of staff met us (14 couples celebrating a big birthday) worth a smile and all went out of their way to make our stay enjoyable, relaxed and welcoming. Food was excellent. We had an overnight Spa break - 3 course dinner, b&b and lunch included. A few hiccups along the way which were quickly and smoothly resolved. Rooms comfortable although the use of the fans were essential as the rooms can be tad warm to say the least. Highly recommend and would definitely return.

Stayed for one night for a business meeting. Friendly and helpful staff, very comfortable room and excellent restaurant. Great location just off M1 near East Midlands airport. Also has a pool and spa but didn't get chance to sample it due to early start the next day.

This is a lovely hotel which is clean with a large bathroom, big TV and comfy bed. The room appeared to have been recently refurbished or perhaps it was new. The room was very hot and despite a fan in the room, we had to have the window open in order to get any sleep. The downside of this is the fact that the hotel is under the flight path for East Midlands Airport and at the time of our visit, flights were taking off over our hotel. loads of aircraft overnight which meant a very uncomfortable night with not much sleep. Our deal included dinner at Marco's which, as always in one of his outlets, was great. Wine was a bit pricey at £9.95 for a large glass of Sauvignon Blanc or £29.95 for the bottle. All staff were great and very attentive. Great breakfast, as well, made the stay very reasonable. As we checked out we were told that we had been in a premier room and had been charged an extra @10.00 which was promptly refunded when we questioned it. This hotel is pretty much perfect except for the aircraft noise but, if you can stand the heat and can resist opening the windows (double glazed) then you will love it.

Visited for a friends wedding,very clean and modern hotel with a great restaurant which I must try(Marco Pierre Whites) 1/2 mile from the m1 and very close to East Midlands airport,Loughborough is the near by market town with also Nottingham and Derby on the doorstep.. My only downfall.. Was the drinks,well known brands of lager seemed to be poured flat every time which was very disappointing with the price of a pint 3/10 . The food at the wedding was very nice lamb with veg 8/10.