BEST WESTERN Mangga Dua Hotel and Residence,  Jakarta Pusat

3.5/5  - based on 235 guest reviews.
Jl. Mangga Dua Abad No. 111, 10730, Jakarta Pusat, Indonesia - See map
+62 21 6122 999 +62 21 6220 1133

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Restaurant
    Restaurant
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TripAdvisor Traveler Rating
based on 237 traveler reviews
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The BEST WESTERN Mangga Dua Hotel and Residence is a newly built four-star hotel, completed in June 2010. We are part of tallest building in the area, it has 33 stories surrounded by the biggest shopping complex in Southeast Asia, where travelers can find everything at reasonable price. We are the perfect choice for business and leisure. Enjoy your stay.

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Room 1

Guest reviews


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based on 237 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
31
Verygood
 
110
Medium
 
59
Poor
 
18
Horrible
 
19
Business Business 53
Couples Couples 49
Family Family 60
Friends getaway Friends getaway 38
Solo travel Solo travel 16
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Mangga Dua Hotel and Residence,Jakarta Pusat
  • 4
    « Went Here For Mongolian BBQ »

    They have Mongolian BBQ Night every Friday and Saturday Night. It is a great deals because we can eat everything for only Rp 135.000,-. I don't have to grilled meats by ourselves, they already got 2 chefs ready. I also enjoyed the night stay at this hotel. It was a good sleep. The bad things is only they got a crowded elevator, especially when a high season. Don't forget to try their swimming pool at the top.

    3
    « adequate stay »

    This hotel is situated near the shopping malls in Mangga Dua, but will require a short walk to get there. The rooms are adequate (but relatively small), with full bathroom, good selection of tv channels, king or double single beds, fast free internet, work desk area, in room tea/coffee, and excellent air conditioner. Breakfast is an Asian/Western mix with plenty of choice (although no bacon). The lifts can be very slow and I had to wait over 5 minutes for a lift to arrive in the lobby on more than one occasion. Overall it is an adequate hotel (and good room rate) if you want to be in the north of central Jakarta.

    5
    « Good hotel »

    Good hotel, easy check in and check out process, nice breakfast and also delicious nasi goreng i ordered from room service. The room was clean and comfortable, I got great view from my room. The only problem i had was TV channel, suddenly lost the connection but that's ok not a big problem, you need to improve and maintain. Overall this hotel is great!

    5
    « Recommended!! Highly!! »

    Awesome hotel / visiting java Jakarta on my Indonesia trip and this was our first hotel in Jakarta! We felt so welcome! Rooms were so good, shower is very nice, food is so good and all the employees are super friendly!!! Really a recommendation !!!

    4
    « Couples Vacation »

    I can see the view was very nice because I stayed on the 31th floor . The breakfast was also very tasty for domestic tourists. The lounge is big and comfortable but my room is full of dust because we couldn't open the windows because of safety reasons. But so far I am satisfied with the service. Old but good.

    4
    « Great city view »

    Possibly the tallest building in Mangga Dua, we could see it from far away. We stayed 2 nights at the 31st floor so you can imagine how great the city view was, it was lovely but the problem was that the window in my room was locked, I notice the warning sign on the window but we booked 2 rooms and the window on my friend's room was open. The room and the bed was dusty (probably because the window can't open). Great variety of breakfast (personally I love the coffee machine so much), great service from the staff, very friendly, they greet us as we pass by in the hotel. The swimming pool was nice too. The hotel seems old and really needs some improvements but overall the service was nice. Very close to ITC Mangga Dua and Ancol.

    5
    « Family vacation »

    Warm welcome from staff hotel Excellent service Nice sea view to Ancol Beach from my room Clean, comfort and cozy place even its under contruction Recommeded mongolian BBQ - one of best ever had Entertaining live music - I very like it Children friendly swimming pool

    3
    « Needs more improvement »

    It was one night stay hotel . It should be rated 3 stars . Very basic facilities . Poor breakfast not made for middle eastern or European guests . Not even value for many . The area around the hotel not safe at night . The room amenities Were so basic . The Fridge Was out of order . Staff still needs more training about the hotel facilities .

    4
    « Old but still best »

    Maybe the tallest building in Mangga Dua, 3 of us stayed on 27th floor with breathtaking view. We choose this hotel because the location just walking distance to Pasar Pagi, ITC and Mangga Dua Mall. Mini mart (Indomart) just take 5 minutes walking. Even the alley seems creepy by still safe to walk. Service, just fine. They clean our room everyday but not replaced our towels because it's Green Concept hotel. Breakfast, everyday they served chicken porridge, soto ayam, fried rice, fried noodles, steam rice, cereal, few selection of breads, salad, tea, coffee and juices. If you wish to go city, taxi is available in front of hotel. I have no serious issue with this hotel because it just fine to me except TOILET. It's look clean, but I'm not sure where the unpleasant smell came from. May be they need to investigate.

    4
    « Delicious Mongolian BBQ »

    I stayed here for a night with friends, just for relaxing mind after a busy weekdays. Mongolian Barbeque is recommended for delicious dinner experience. All you can eat with buffet style and cheap price. I got a deluxe twin room on the 32 floor. It has 2 big single bed (120 x 200 cm). Water heater in the bath room is function well. So I can sleep with happy tummy at night.

  • 3
    « Pleasant stay but food was mediocre »

    We had a discount to stay in this hotel & we made a call to ask (& they promised to see to the arrangement) for a connecting room before we arrived on that day. But to our disappointment, the front desk did not give that to us because they said we could not give the name of the hotel staff who attended to us. We also dined at the cafe 1/2 evenings and we waited a little long for the food to come. Food standard was alright. Not fantastic & the buffet breakfast had little variety too. I guess the consolation was that staff was very kind and they responded reasonably quick when we called to say that the aircon wasn't working properly. Wasn't so sure about one of the mornings where the housekeeping came in and we didn't indicate (1) to make up the room or (2) do not disturb. I assume that if I didn't indicate anything, the room would be left alone. Maybe it was a common practice to make up the room if nothing was indicated. The hotel also provided transport out (1-way) to one of the malls (e.g. Mangga Dua) outside so that was convenient. Overall, experience was alright. I guess for a reasonably priced hotel, one has to watch expectations.

    3
    « Gross »

    So, only spent a small portion of one night here. That was enough for me. The room had a smell that never went away. The bathroom ... I didn't even use the shower -- because it scared me. Soapscum, moldy walls, a floor that looked like it had not been cleaned since the last tenant - like the title said. Gross. It looked BEAUTIFUL in the lobby. Some of my colleagues were fine with it, so maybe I had the luck of the draw. That's why I gave it 3 and not less. But, for real, it was gross in my room. AND the elevator was being serviced, so it took forever to go through the high-rise hotel.

    4
    « Its a 4 stars qualify as a 5 stars hotel »

    glamorous decor, warm and welcoming just like a 5 stars hotel. Good food, when i visit the hotel was full (yesterday) which is good. Plenty of parking but require some skill to manuever. Location is close to mangga dua. Worth the value. However staff are slow moving, lazy and .... bla2x ..... "best western" please drill them MORE

    4
    « Only one night »

    Stay here when i go to watch 2ne1 concert with my sister. Service is good, they give me as i requested. That's what you expect when you stay in a hotel right? The room is big and comfortable. The view is beautiful. I got higher room.

    3
    « Old Hotel at Mangga Dua Area »

    This a old hotel at mangga dua area, big hotel and residence. The staff were nice and fast respond, the room actually fine, renovated already. The breakfast is buffet and many choice of indonesian food.

    5
    « best western super deluxe room »

    good hotel, good services, good room, good bed, clean room, but the room getting hotter after 08.00 am because the sun light shining through the windows and make it hot, the air conditioner system does not work optimally after 08.00 am and not much helping, best experience to stay at best western mangga dua

    5
    « Old but managed well »

    I have stayed there for 2 nights, the staff was friendly start from my arrival to departure. Chef was great to create wedangan style of coffee break. Breakfast was good. I escape to Mangga dua square using Bajaj easily to find just near the hotel. Good experience during my stay there. Please keep it up.

    5
    « Had an awesome stay at Best Western »

    everything about the stay at the hotel was simply awesome!! Very very nice set of staff and the room was very pleasant , spacious with an extremely comfortable bed. Our room was on 32rd floor and had a super view from the room. breakfast buffet was good, in fact when we told them that we don't eat beef and pork , they went to the extent to get some chicken dishes for us. good location. 3 minute walk to ITC mannga dua and 10 minute walk to manggua dua square where you get shopping malls / carffour supermarket / food courts combined together.

    2
    « Very small rooms. Suitable for overnight stay only »

    I booked for 2 weeks through Agoda. The price of around USD50 per night was fully priced for the quality of the room and hotel. No discount in that price! The pool had a visibility of about 1/2 metre. Breakfast was ordinary at best. No a full range on the buffet. No drawers in which to store underwear, socks, t-shirts and the like. The wardrobe had 3 hangers inside. The bathroom had no towel rack and no space for toiletries. When I asked if they had a room with drawers for clothes storage I was told "No., They're all the same." When you combine that with the multiple mosques that seemed to have aimed their loudspeakers directly at my room, and which started at 4am with a couple of them going through until 7am on the Saturday and Sunday, it was not a pleasant experience!

    4
    « SUPER PRICE WORTHY »

    It's deposit was only SGD 20 and they have decorated their lobby nicely for the festivities. Their doormen are always ready almost immediately to help you carry your luggage and open doors for you. They also allow you to play your favourite songs on youtube out loud from the imac that they have at the lobby. Apart from that, their service was efficient and their staffs are very respectful.

  • 1
    « Bad service »

    I meant to write the review of this hotel after my stay but at that time I was so pissed off so I decided to cool my self down for a while so that I can give unbiased review. So here it is... I realize that this hotel is located in Mangga Dua which populated with a lot off Chinese both for business or for leisure. I never thought that it would be matter, yet, during my stay there, I felt different service the staffs given to Chinese and a local citizen (pribumi) like me. Never in my hotel staying experience I had been treated differently due to my color skin but I somehow felt that there. The receptionist, concierge and restaurant staffs were friendlier and more helpful to the Chinese guests. For example, when there were me and Chines guest lifted heavy things, the staff offered the Chinese guest to carry it. I wasn't offered, although I knew for sure the staff saw me first. Perhaps the staff thought I was a maid not a guest (as I am not a Chinese?) so I wasn't worth for the help offer? I dunno. Anw I was staying here with my kid to celebrate his recovery after major surgery, we'd like to have fun in the pool and had a little swim but eventually the pool was under maintenance. The staff told me that it will be ready to use the following morning but it wasn't. Gee, such a buzz off. Me and my kid were disappointed. But to make it fair, the hotel was lovely though. I love the room. It was spacey, good interior, nice tub and very clean! I enjoyed the various menu at the breakfast (but not the service given by the staff). Hoping that the management will improve the manner or retraining their staffs as too bad that this kind of hotel chain has this kind of service.

    3
    « Average Hotel »

    The management of Mangga Dua Hotel and Residence is slightly worse than other Best Western Hotels. I stay here for 5 nights and request for upgrade a couple of time as I am Best Western Diamond member. Upgrade was not done and points were not recorded. Room was average with strong water spray showerhead. Room needs more lighting.

    2
    « The only one good is Ms.Vita »

    Im stayed here for 4 night 5 days check in was smooth everything was great only some the service is not good..i stay for 4 night and the greeters in restaurant keep asking my room number...and i think got 1 guy is a FB Manager never say hi and never talk to me also, he just concern with foreign guest..maybe is destiny as indonesian they just see me with half eye..but nevermind i dont care about that.. breakfast was great but nothing special. the last problem is, im waiting bell boy to help me take my luggage for 30 minutes...and they send me 2 people..im waiting and rushing..so i decide go down by myself bring all my luggage and handbag, when i coming down, another few minutes they coming down also and said my room was empty...and he give me excuse "got guest ask to my friends wifi password " WTH !!! do you think its a team work or stupid work ? the only good is Ms.Vita helpful and friendly..

    4
    « Big room »

    Front Office is very nice but bellman staff not so many, security staff very friendly, the room is big strong shower, hot water is very good but the need renovation, meeting room is very good and staff friendly and helpful, swimming pools is very nice and breakfast is very good so many choices. I will be back.

    3
    « Pilled up, old bedding, roaches, ethernet ports in room, nice pool and gym »

    The management of this place is inferior to other best western hotels in Jakarta. The bedding was pilled up and old and uncomfortable to sleep on. I told housekeeping about this and they replaced my bedding with new ones that were acceptable. I saw 3 roaches in my room. That means there's an infestation in the walls. They need to eliminate room service for awhile and place roach motels to kill the roaches. They had an ethernet port in the room which was nice for those who need to work. The pool and gym were nice.

    4
    « Its worth of money »

    2 night stay at this hotel , the price is reasonable, spaces and clean, staff dan doorman is polite. The inly thing is too many mosquito at the sundal lounge and their cafe at lobby. Near to mangga square shopping mall. The morning breakfast is so so only.

    4
    « oh dear... the slow lifts »

    The lifts for the hotel rooms are very slow and for some reason, no matter what time of day or night, the lifts stopped at levels 25 and 30 on every trip we made up to our room on level 32. We were in the hotel for 6 nights. It was most frustrating and even became a real annoyance. Other than the lifts, everything else was good value for money, the range of food available for breakfast is wonderful and the staff are always helpful and happy.

    3
    « 1st Hotel stay at Jakarta »

    Hotel location and view is good. Near to some shopping area. but the shop all close very early. it is quite high and you can see the surrounding view clearly. Staff is helpful and able to communicate well in English. Check out with them all the good area that can go for shopping and enjoy in this area, you will get some good advise.

    4
    « Good service »

    I booked the Hotel by internet, just before went back to France. When you arrived they will welcome you with welcome drink. We chose a smoking room (superior) for my father, when we entered at the room, the room was small and a bit dirty. We called the service hotel and asked to change the room, finally they moved us to the deluxe room, which was larger and clean. Also, they gave us afternoon tea service. Nice experience for the service and the room was comfortable.

    4
    « Overall very nice hotel and location »

    Even though hotels surrounding looks like a slum, nothing to worry we had a pleasant stay and was very familiarized to that area. Very good location because many malls are at walking distance (ITC,WTC Mangga Dua,Carrefour). But most of the shopping malls are closing by 6.00pm except Carrefour until 9.00pm. Hotel rooms are small but ok for 3 nights stay. Breakfast was ok. Staff were very friendly. We got room at 33(last) floor. It was ok for us, but not good for families. Because you have to spend more time in lift. Better get a room in lower floor.

  • 2
    « Disappointed did not get what we paid for »

    We chose to stay here because they said they had a pool and the pictures looked nice. We have two children so we were planning on spending our time around the pool for a couple of days. Upon our arrival, after check-in and payment, they informed us that the pool was under renovation and not available. They did not offer any compensation for this inconvenience. Although they apologized, it did not make up for the fact we paid to stay here based on the information provided on their website. Besides that, they have only two elevators accessible for their guests, so you end up waiting for a while to get up to your room. The breakfast was nice with many options for food and the staff were very helpful. Hang on to your silverware or they will take it from you even if you aren't finished with it! I used the fitness room once. The treadmills are decent, but other than that there are a handful of machines to use. Bring your own water container, there were no cups to fill. Getting a taxi is very simple from here, just ask the staff at the front of the hotel. We had two rooms and the AC in one never did get very cold. It was adequate but not cold.

    4
    « nice view »

    Location near ancol and very near to any city attraction around there. the room is quite good, but the problem is theyvonly have 2 lift to reach the room. the breakfast is very boring, the taste got 7 for 10. the view was very good. and the staff is very nice, specially the manager, solve a problem bery fast and wise

    3
    « Mozzie fogging at 1 am ?? »

    I have stayed in BW Mangga Dua numerous times and the staff are generally very courteous. However the recent stay on the 18 Sept was rather disappointing as I was awoken at 2 am due to unusual smoke smell, which I later found out that the Hotel Maintenance did mozzie fogging exercise . Incidentally the choking smell entered my room at Room # 2918,couple with a closed windows , it was a choking gas chamber experience ! Though I complained to the Duty Manager in the morning, she could only laughed saying that is a common exercise ! The incident broke my sleep pattern and i wasn't able to have a good rest for the rest of the morning . To the management of BW Mangga Dua , which carries a reputable hotel chain name , any common sense person would have taken necessary steps to ensure that fumes from the fogging exercise do not enter the aircondition system. So please use more common sense and no re occurrence of such event happening again .. ! I hope to stay again in BW Mangga Dua on my next trip but the recent experiences just put me off.

    4
    « Best BW I've Stayed »

    Large hotel, 33 floors, Very clean, large rooms, great staff. Very large restaurant but a little pricey. Hotel is really good value and comfortable. Really nice bed and best sleep I've had in a long time. Great showers. Room had sitting area, small sofa and coffee table, kettle and instant coffee and tea. About 3 blocks to large discount shopping centres but not the most attractive location. But I felt safe. Taxi drivers outside try to hustle overpriced fares. But hotel still has smoking rooms. WT??

    4
    « Good hotel at good location »

    Best western i stayed 3 nights and really good from the part of service food friendly staff. I visited in the month of September from 6 to 9. Really very nice stay and comfort. Near the hotel famous museum and mangaa dua square.

 

Getting to the hotel ...

All directions
·From: North. From Jakarta Soekarno-Hatta International Airport take highway exit to Ancol gateway to Jalan R. E. Martadinata turn right to Jalan Gunung Sahari Raya, turn right to Jalan Mangga Dua Raya and then turn left to Jalan Mangga Dua Abdad then turn left to the BEST WESTERN Mangga Dua Hotel and Residence. ·From: South. From Jalan Gajah Mada turn right at BIOS station to Jalan Mangga Dua Raya, U turn in front of WTC mall take left to Mangga Dua Abdad then turn left to the BEST WESTERN Mangga Dua Hotel and Residence. ·From: East. From Jalan Gunung sahari raya turn right to Jalan Mangga Dua Raya then turn left to jalan mangga dua abdad turn left to the BEST WESTERN Mangga Dua Hotel and R...

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