BEST WESTERN Hotel Carriage House Inn & Suites,  Jackson

3.5/5  - based on 228 guest reviews.
1936 Highway 45 Bypass, 38305-2478, Jackson, United States - See map
+1 731 664 3030 +1 731 664 3030

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Safe deposit box
    Safe deposit box
TripAdvisor Traveler Rating
based on 228 traveler reviews
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While staying at our Jackson hotel, many guests take advantage of the easy access to the Casey Jones Railroad Museum for a touch of history and local culture. Our Jackson, TN hotel boasts the best in southern hospitality. Rooms are clean, spacious and comfortable. Affordable rates make traveling simple, and our friendly staff is the epitome of southern hospitality. Our guests enjoy unparalleled service and feel right at home, whether they're here for business or pleasure. If we can do anything to make your stay more pleasant, just let us know. Jackson, TN hotels might be known for their great service, but the BEST WESTERN Carriage House Inn & Suites sets the bar even higher. Located near Interstate I-40 between Nashville and Memphis, there's no better location to have access to the two most popular cities in Tennessee. You deserve the convenience of the city, but still want the peace and quiet of getting away from it all. Many business travelers choose to stay at our Jackson hotel because of our brand name and low rates. Our hotel is the perfect choice for business travelers offering proximity to offices of Delta Faucet, Jackson General Hospital, and Proctor & Gamble. Other guests are looking for hotels in Jackson, TN so they can take in a local baseball tournament. No matter what brings you to town, count on us to make your stay as relaxing and comfortable as possible. At our Jackson hotel, the needs of guests always come first. Enjoy luxury bedding and well-appointed rooms. If you need to take care of some work, each room is designed with enough space and amenities to make it simple. From vacationing families to busy business travelers, we cater to all travelers here. Reserve your next room at BEST WESTERN Carriage House Inn & Suites for the best service in town! Enjoy your stay!

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Room 1

Guest reviews


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based on 228 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
58
Verygood
 
58
Medium
 
58
Poor
 
34
Horrible
 
20
Business Business 41
Couples Couples 60
Family Family 82
Friends getaway Friends getaway 12
Solo travel Solo travel 10
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Carriage House Inn & Suites,Jackson
  • 3
    « Pretty decent »

    Very friendly staff. Location was close to interstate. Room was nice and clean and bed was fairly comfortable. The bathrooms about as small as they could be. Almost have to stand in the shower to shut the door. If you need a quick room right off the interstate this isn't a bad one but there are probably some that are a little bit nicer without being much more expensive. All in all I had a good experience with this hotel.

    2
    « Looks are decieving »

    Looked good from exterior but roof was being worked on,Front desk clerk couldn't make door keys and breakfast was below average. Rooms is showing it's age and needs remodeling. Bathroom is extremely small

    4
    « Great pet friendly stay »

    Traveling through with our three kids and dog. We were very thankful to find a clean, safe, hotel for the family to stay. Breakfast wasn't great but no other complaints. Clean, cable, internet, plenty of towels, and pillows were soft. We will stay here again when we drive through.

    2
    « not good »

    our last stay in Sept was good, this time the room was upstairs, and not clean , fridge was dirty. just a bad experience, the hotel is easy to get to and that is why we wanted to stay again. our last room was downstairs next to the office but this stay was on upper level. it was like walking into a different world.

    5
    « THIS REVIEW WAS FOR OVERAll experience of this Hotel in order to acertain their customer satisfaction »

    I had not stayed at this hotel before this trip but found everything to be satisfactory and found it comfortable .we enjoyed our stay and found it to be very satisfactory. we had a very good breakfast and was able to visit with other guests while breakfasting. . the staff was very attentive to our needs

    5
    « Great Stay »

    This was a quick overnight stay en route with my toddler. The hotel staff, facilities and amenities were great.Very clean! Breakfast was tasty too. The hotel itself was tucked in off the road, but easily accessible. This made me feel quite safe since I was traveling alone with my child. I would definitely recommend staying here.

    3
    « Only BW in Jackson, TN »

    We had multiple BW visits over the past year which earned us several $50 off coupons. That is the reason we chose to stay at BW in Jackson. It is not in my favorite area of Jackson and there was a Lane College homecoming which had all the hotels booked up. The breakfast area has 3 tables, one of which is near a vent blowing cold air. This is my second stay at this BW. I'm not sure I will choose it again.

    5
    « One night stay »

    Very clean room, beds were comfortable. AC unit very quite. Breakfast area sitting is very small but food and choices was good. Staff very friendly and helpful. Would stay here again.Easy access to interstate.

    2
    « Just a quick nights stay »

    Just a quick nights stay on a long drive home during vacation. I see a lot of very good reviews so maybe we were just there on a bad housekeeping day. There was a small chair with a footstool in the room. There was heavy dust around the seat cushion of the chair and there were potato chips in the corners of the chair. It seemed that the room needed just a few more minutes of general housekeeping. Great price, sufficient breakfast.

    3
    « So Disappointed in this Hotel :( »

    Sorry folks but this hotel is not the excellent place it was. Apparently in 2015 they were bought out. We have stayed in this hotel a minimum of 4 nights per year as we travel a specific route to see family and friends twice a year. We have always stayed there a minimum of 2 nights (going and returning) every 6 months for the last 3 or 4 years. The beds are still great and initial overall appearance is the same. This trip, the staff were not very friendly upon check in/out. The room smelled of sewage. The toilet was not clean (ever lift the seat in your room) as dry urine was all over the rim of the toilet. The sink was dirty and needed to be cleaned. Since we have stayed here so frequently and been so pleased, we asked the manager to come to the room and see for herself. She looked at the sink and bathroom, acknowledged it was not clean. She acknowledged the room had a terrible smell. We discussed our disappointment for probably 10 to 15 minutes. She left saying maybe one of her maintenance men had come in and used the bathroom/sink after it had been cleaned. We assumed she would be sending someone to clean the room or move us to another room. NO SUCH HAPPENING! Never heard from her or anyone else until the next morning at checkout. (We had some Clorox cleanup sheets with us so WE cleaned the toilet and sink) We also had Febreeze with us and sprayed some in the room.) We saw her at breakfast and nothing was said to us regarding the room. The breakfast meal was very sad. Nothing like the spread on other visits. Fruit was old and bruised. The link sausage had been cooked so long the casing was like plastic, couldn't eat it. The eggs were so hard I had to cut the center out to get a bite of egg :( No adjustments to our bill was made or offered . We were offered some "reward points" on our Best Western card but they couldn't find our account number and we didn't have the actual card with us. It was strange that they couldn't find our account number because we were given the Best Western Rate for card holders. We left but shared with the desk clerk to tell Carolyn, the manager , we would not be staying with them again. This was one of our favorite places to stay, but not anymore! We know things change when hotels are bought out, but this was so out of character with what we had experienced in the past it was hard to believe. We can no longer recommend this hotel.

  • 5
    « Great night stay »

    Needed a place to stay for one night while passing through. Very clean. Beds were OK. Great location. Close to after thing. Would stay again for a quick night. We didn't try the breakfast so can comment on that. Our room was very cozy and clean

    5
    « Excellent »

    Very clean, good breakfast. Easy access. Will stay when we travel again. The night clerk was very helpful and kind. Our check in and questions were responded to in a very informed way. The Hotel was easy to get to from I-40.The grounds, lobby and room were very clean and inviting. The fact that there was a microwave, small ice box, hairdryer, iron/ironing board and quality bath towels and shampoo/conditioner and lotion were very much appreciated.

    5
    « Great off the road place near tons of restaurants »

    We love this after an exhausting drive from Houston on the way to Kentucky. Great reception man- he recommended several local and nearby restaurant options and the one we went to - Redbones- Cajun) was very good. Great bed, very clean, coffee in the room great, and a VERY good breakfast for free. The price was fair, and did I mention the great bed?

    3
    « Fine Hotel / Billing Issues »

    I enjoyed my stay and everything was very nice and the price and location was wonderful. The fount desk staff was nice and the breakfast person was great also. The problem I had as a BW Platinum member was useing my $50 reward card. I called BW twice to get the number and it was entered by the staff twice but when I looked over my CC bill I found it had not been taken off. After another call to the hotel they needed the number again to be processed. I called BW again (fourth call if you are counting) and they told me that property had used my card but had not been credited to me? After another long hold BW corp called the hotel and got it straight. I did not stay at BW for years due to their rooms being dirty but that has not been the case in the past 6 years now I am not going to stay at BW's because of font desk issue like this!

    2
    « sad face »

    If I'm ever in Jackson, TN, again, I won't stay in this motel. I don't know who the owner is or what their standards are for personnel, services, cleanliness of the rooms, etc. Practically needed a GPS to find the vending and ice machines -- even after hotel staff told me how to find it.

    4
    « Nice to stop over »

    This hotel is a nice place to stop over for a nights rest. The staff was all very nice and helpful. I stayed a few weeks earlier on a similar trip and the room was fine. This time I did not like the room the gave me at first and the staff was fast and nice to switch to another room. I actually got the same room as my last stay and again everything was AOK. Thanks to the staff for all their help!

    3
    « Good Bed & Bath for a long trip »

    It was a long 12 hr trip from oklahoma, we had some car problems on the way, so it was getting late, I had a reservation planning to drive 9 hr, when we got there it was clean good beds to rest and clean bathroom.. in the morning they had nice breakfast. Outside the hotel look a little old.

    3
    « Decent for an overnight »

    This hotel was just a quick stopover on our way back home, and for that it served its purpose. The room was fine, but the breakfast area was tiny. Normally I check Trip Advisor reviews before booking a place, but I simply didn't have time this go around. Had I done that, I might have chosen differently. One thing I definitely shy away from are reviews that get zero response back from management or reviews that get "copy and paste" responses (such as this one). Still, it was fine for the one night.

    4
    « Pretty good for the price »

    Clean room, very good service from all staff. Stayed two nights for a wedding. Only reason we did not give five stars was the following minor issues. Toilet tank leaked, two stairs hard to walk on in high heels, (wife, wedding), Breakfast area was too small for number of guests. I would stay again. Pillows and bed very nice. Breakfast was good.

    5
    « Summer 2016 part 2 »

    Loved the room, very roomy, and comfortable. Worked great for the four of us. Pool was great, very relaxing. The breakfast was wonderful, eggs, biscuits, gravy, sausage, cereal, rolls, yogurt, toast, jelly, bagels, cream cheese..even the picky little ones found something they liked!. Will definitely be back!!

  • 2
    « Allows dogs--unfriendly staff »

    This Best Western is good for a quick stay when you don't have another option when traveling with your pet. Otherwise, I would not recommend this hotel. The staff is unfriendly and acted burdened when asked questions. Being treated like that is just not worth it even with a decent price. There are cheaper hotels in the area with similar rooms and poor customer service.

    4
    « Great beds »

    The bed was superb. The breakfast was very good. We rented a king suite as we were in town for 4 days attending "Jackson Sings the Gospel". It was great to have the double room provided by the suite. The couch, chair, and lamps however have seen better days and could use replacing. On the last day some of the cleaning staff did not show up and I felt sorry for the exhausted maid who finally made it to our room about 5 p.m. Nevertheless, she still did an excellent job of cleaning.

    2
    « Keep driving! »

    No matter how low the rate is, just keep driving. Floors were dirty, linens stained, shower curtain moldy, breakfast disgusting. The cleaning crew stands right outside your room smoking The parking is difficult as is the location. It is close to everything in Jackson...

    3
    « d »

    TV channels were very hazy. Price of room greater than the value of the room. Hotels in the same area have compatible accommodations for less money. BW has steadily increased the price of rooms with very little increase in value. This trip has priced me out of BW and I will seek other accommodations on my next business stay.

    2
    « Not What We Expected »

    This motel is in a convenient location, but that is just about all it has going for it! It looks nice from the outside, but our room was the opposite of nice. It was dirty, had a few bugs, and there was blood on the bathroom wall. Our room was not soundproof at all, so at times it was a little noisy. It wasn't in what I would call a very safe area, so we really only left the room to find a place to eat dinner in a nicer part of town. We were also really disappointed that the pool was closed and did not work, since that is the main thing that attracted us to choose the Best Western in the first place! Upon check in, the girl at the front desk was not very friendly and never mentioned that the pool was not working. Even when my husband and daughter went down there dressed in their swimming suits, she still never informed them. They found out on their own when they went to open the gate and it was locked. We were only there one night, as we were passing through on our way to the beach, and boy were we glad to get out of there the next morning! On our way back through after our beach vacation was over, we opted to stay at a different hotel in Jackson, which was WAY nicer and more friendly.

    2
    « Poor Internet & Customer Service »

    The hotel advertised free wifi. The wifi was free. However, it was non-existent in the room assigned to me. I told the desk clerk about this and was made to feel like I didn't know how to connect to the internet using the hotel password in a condescending way. I went on to explain that I did connect but could not in my room. I found wifi connections a few steps down the outside walkway and near the office, but not in my room. In addition, I was not offered the option of the hotel moving us to another room in the hotel. Basically, I felt like it was my fault and the hotel had no responsibility.

    4
    « Decent place »

    We have stayed here before. It is located in a convenient place on our trip, right off the interstate near restaurants. We have a child with us and there are a couple of things there for a kid to do. The room is satisfactory in every way, cool, clean with everything working as it should. The breakfast is OK, and there is decent coffee with half and half. (a must) The price is reasonable, the neighborhood safe.

    3
    « Clean and Comfortable »

    This hotel served its purpose as far as being clean and comfortable. We was traveling in a large group and needed 5 rooms for the night on our way to Tellico Plains. We were all placed in rooms on the second floor facing the pool which was under renovation. (We were there in June, would have been nice to have a pool to sit out at or any sitting area outside but none at this hotel). The water pressure was very low in all rooms that was rented. As mentioned, there is no seating area outside and the pool was under renovation. (the clerk stated this should be completed end of June) so if booking before then, don't expect a pool. The rooms were clean and comfortable which is the main reason that on our way back from Tellico Plains, we did choose to stay again in this hotel. My husband and I were divided up from the group and placed in the rooms in the back of the hotel. The water pressure was much better back there. We was placed in room 106. The toilet lid was broken and NOW while I did have to wipe down the toilet seat because it appeared dirty, all else seemed clean. I did have to report the toilet lid being broken which was very wobbly and kept falling. Hopefully this simple maintenance problem has been fixed. The staff was friendly. Breakfast, I mean, it is a hotel breakfast. Don't go in expecting much and you wont be disappointed. Have I stayed at better Best Westerns? DEFINITELY!!! Would I stay at this one again? As mentioned above. I HAVE. and yes I would again. If you want clean, comfortable rooms at a reasonable price, check in here. This is why we normally stay at Best Westerns. While you may have a few problems with some like this one, they are not so bad that I wont stay again. Ask for a room in the back of the hotel though. Better water pressure.

    2
    « Ok for the night »

    We just stayed overnight on our way to the beach. It was a bit scary... We put our luggage directly into the bathtub, and didn't leave the room. I went out to the van once, and raced right back in. The area was a little scary.

    3
    « Disappointed »

    I almost chose not to stay at this motel because of the web reviews. As I mentioned earlier, I was surprised when I made the reservation that it cost more than our room at the Saddleback hotel in Oklahoma where we stayed at the night before. I was disappointed that there was no fitness center or hot tub and felt ripped off when I discovered that the pool was not operational. The room itself was ok. There were problems with the shower handle coming off, the loose shower curtain rod, and the insecure feeling while standing in the tub.

  • 5
    « Nice, clean, affordable hotel »

    Desk staff very welcoming and helpful. Upon check-in, desk manager took the time to make sure that I received my award points for the stay even though I didn't have my card with me. Room was clean and quiet. Hotel was located right off Interstate. Have always had good experience with Best Western hotels and this was no exception.

    4
    « good value, good service »

    Very friendly and quick check-in, clean room with everything working. Express check-out with receipt sent to my e-mail. The breakfast left a little to be desired, but still good for a freebie. No ice machine on the upper level. Very friendly check-out. Overall a good experience

    3
    « Pretty nice for a stop & go »

    We stopped on our way home. It was lackluster but the staff was very nice. We checked in at 12am & left at 12pm. We just checked in & hit the bed. That's all we needed. It is right off I-40 at Jackson. We did not make it to breakfast so I'm not able to tell you about it.

    1
    « Poor »

    would never stay at this motel again. very noisy, things going on all nigh. second nigh police surrounded the place. It looked very nice on the outside, it was nice on the inside but we did not feel safe. With all the going on there was no security patrolling. Doors on outside which I feel is unsafe in its self. Should not have chosen this motel but went thru expedia and was not allowed to cancelled.

    5
    « Very Impressive »

    The grounds are well maintained. Check in was a nice experience and the room was very comfortable. We enjoyed the quiet and the wonderful beds. Breakfast was the usual but the arrangements were convenient.

    5
    « excellent »

    I highly recommend this Best Western. I felt very safe here. The staff was professional and polite. The breakfast was great. a nice variety of foods. The room was clean and neat. The bed was not as great as I thought it should be but still comfortable. The parking lot was clean and well lighted.

    4
    « Good place to stay! »

    A remodeled hotel, but nice place to stay. Room is on the small size, but beds were comfortable. Nice breakfast! Staff was exceptionally helpful about places to eat that were nearby. We took their advice and was very pleased with our meal. The hotel was quiet and clean.

    3
    « Crowded room; too much furniture. Only 3 tables in breakfast area and one is in front of AC unit! »

    Over-priced considering lack of table space in breakfast area, hot coffee must be carried from lobby about 30 feet to tables and ill-arranged, over-abundant furniture in a small room for a king-size bed which was about 2 feet from the heat/cooling unit at the window.

    2
    « Overrated »

    It should be noted that this hotel doesn't have elevators. Would classify this hotel as an motel because of the lack of quality for the price. Entrance doors need seals repaired, entrance locks need updating, and can hear people in the next room. Looks like a lower quality hotel with new paint and sheets.

    1
    « Over priced »

    On arrival check in clerk was very helpful and nice. I ask for best rate for two people double bed and was given best rate AAA. Clerk gave me 2nd. floor, this was ok. Walking up outside stairway noticed outdoor carpet coming off. Opened door and was shocked with a small narrow old looking room looked like Motel 6 or Econo lodge! For $80.00 plus tax was too expensive for what we got. We would have ask for a refund and went to the Quality inn that we passed up for Best Western, but we were tired from driving 2400 miles in three days and kept the room. Took a shower and curtain was too short, tried to keep water out of floor with towels. Then went to bed with a lot of road noise the door did not seal off well could see light around it. Breakfast was ok but not much seating for the people there. Sorry for the complaint but have been well satisfied at previous Best Western locations.

  • 3
    « Basic, but clean and quiet »

    This property is conveniently located, with malls, shops, and restaurants nearby. The room was pretty basic, but very clean. Again, basic breakfast with hot/cold cereals, fruits, yogurt, etc. Because the price was lower than surrounding hotels, we felt this was a clean alternative to some of the more expensive hotels nearby.

    5
    « stay »

    signs to locate Best Western on and off the road was hard to see signs are too small to see behind over sized trees and brush. Needed room to park vehicle and trailer so had to park in space to block two or three spaces.

    5
    « weekend trip »

    Great place!! clean and great folks!!! Came in for a weekend stay and was impressed with the smoking rooms and the cleanliness and helpfull staff. great location for what we needed and comfortable beds.

    3
    « ROOM HAD RECENTLY BEEN DEODORIZE »

    My wife and I spent one night at this hotel. It is right off the highway so easy for on/off of interstate. Upon entry into the room you could tell that it had recently be deodorized probably because a past guest had been smoking in a non-smoking room. Also the temperature in the room was very cold and it took a period of time for it to be brought up to a reasonable temperature. The room was clean and the bed comfortable, however the drain stopper in the sink was broken. This was reported to the hotel upon check-out. The breakfast was OK. There are plenty of restaurants nearby.

    5
    « Convenient Comfort »

    Centrally located, safe and comfortable. Attentive staff provide easy transactions. Nice stop for a pleasant rest near many restaurants & shopping areas. Easy access to Interstate 40 and Hwy 45. Extensive selections on the free breakfast bar to start the day!

    2
    « Disappointing »

    The hotel was noisy, shabby and not nearly as appealing as even the tepid Trip Advisor ratings indicated. The bathroom was cramped and not overly clean, and the bed was uncomfortable. There wasn't even a mattress cover! We had made a non-refundable reservation and it was New Year's Eve and we were in transit. Otherwise, we would have gone somewhere else. Becoming less of a fan of Best Western after every stay.

    5
    « On the road again for Holidays »

    We have stayed at this hotel multiple times. We travel with 2 small dogs which can make finding a hotel difficult. This is hotel is clean, update and has an exceptional staff. The location is very convenient just off I-40 about an hour east of Memphis. Restaurants and bars are located within walking distance of hotel.

    5
    « Great Stay »

    We really liked our time at this property both times we stayed. It was easy on/off. Lots of services nearby. We were in a very quiet area both times. Where it felt like you were the only ones there.The breakfast was fast and easy along with being tasty. We were able to grab and go.

    4
    « great overnight stop »

    This BW is a well revitalized older, small property. Overall a good staff experience. Just an adequate breakfast, breakfast staff was overworked, and selection/quantity was limited. Great bed and HOT water for the shower! Check in was good experience, check out was unattended for 10 minutes.

    2
    « Don't waste your time »

    Stayed for two nights, two to many. This place has been remodeled so many times they just can't cover up old any more. The Mcdonalds next door left us smelling like french fries all over. Very busy area, surrounded by welfare hotels and fried food joints. Liquor stores etc. the staff was nice and the breakfast was ok, pillows were cheap flat hollow fill crap and the towels were scratchy...

  • 5
    « Great Hotel »

    Very helpful and polite staff. Room was clean and comfortable. Appreciated the in room coffee. I would definitely stay here again and recommend this hotel to anyone looking for a clean, friendly, value hotel.

    3
    « Dated »

    The hotel was pretty dated, no recent upgrades to the rooms. The toilet didn't flush well without holding down the handle for a while. The breakfast room had 3 or 4 tables and was very tight. The customer service was excellent.

    5
    « Great value »

    The Best Western in Jackson TN was a great value for me. I travel for business and look for good value, clean and safe hotel grounds and convenient locations. This hotel met all my needs. Easy on and off I-40, close to several good restaurants and centrally located to where I conducted my business. The room was comfortable and as advertised on the website. The check in and out process went smoothly and the staff were all polite and helpful. I recommend the Best Western in Jackson to TN to anyone looking for a good, clean and safe hotel.

    4
    « satisfactiuon »

    Enjoyed my stay and will return again when I get the chance. The location was a little off beat to access, especially after dark, it was behind other motels. I am unable to say much more as I am not one of many words as long as things are well.

    3
    « Pleasantly Surprised »

    Staff was very nice and the hotel is BETTER than most in Jackson. The room was kinda small ,you could hear traffic from the highway,and the toilet sounded like an airel bomb when flushed...only bad complaints. Bed was very comfortable and breakfast was adequate. Would stay again if I stopped in Jackson.

    4
    « Get What You Pay For »

    To be honest, this was a lot nicer than I thought it would be. The beds were very comfortable. I have only 2 complaints. 1. no elevator. For myself, this was not a problem, but for my 90 year old parents, it presented a challenge. I wish hotel/motels would post whether they have elevators or not in a standard posting. 2. I had a room with a "connecting" door. It did not connect to someone I knew. My neighbors watched tv until about 11 p.m. It was not excessively loud, but just loud enough to be annoying. The night management was great. The breakfast was acceptable, but the area is a bit small.

    4
    « Old but nice. »

    The staff upon checkin was excellent. It was a little difficult to find but then we found out that it was due to our GPS. Had we followed the signs on highway, we would have found it immediately. The room was a little tight but comfortable bed.

    3
    « Tennessee Trip »

    Was not a bad place to stay overall. Just off the Interstate. Just a small area to move around in. They did have a good breakfast! Just hard to pull luggage up a stairwell when you are older. Good access off and on the Interstate. Had gas stations and a Wal Mart not to far from it.

    5
    « excellent choice »

    The hotel was an excellent choice for us. the town was small enough that we were comfortable getting out and exploring the area. We ate a cozy restaurant on Route 66--a place that neither of us had ever been. The hotel was conveniently located, clean, and the rooms were large enough for us to relax.

    5
    « Beautiful service, lovely people! »

    My husband and I are staying for a week on business and we have found the rooms to be very clean and well maintained, as well as exceptional service from the housekeeping staff and front desk! It has been a very pleasurable stay!

  • 4
    « Comfy beds, good location, great rates and wonderful staff »

    We have stayed at this hotel numerous times. ALL of our stays have been pleasant and restful. Their rates are very reasonable, beds are wonderful, not too soft and not too hard. If you have back problems, this is the hotel for you! Rooms are clean, WI-fi works great and all of the staff are helpful. If you have any problems, just tell them and it will be fixed immediately. Our TV was fuzzy when we got there. We were immediately moved, with an offer to help us move our luggage, to another room. Breakfast is simple but everything is fresh. Waffles, bagels, cereal, fruit, juice, pastries, toast and yogurt, etc were available. Kudos to Carolyn and BP, wonderful front desk personnel, that make it right every time. Great location and close to shopping and restaurants.

    2
    « Best Western, Jackson, Tenn. »

    Hotel room was in need of a plumber and carpenter. Security window at front desk was indicative of the neighborhood. Disconcerting. Physical location of the hotel was poor. It was difficult finding the hotel in the dark. Lack of clearly visible signage.

    3
    « updated but still dated property »

    This is an old property with out side entry doors and constricted parking. The room was clean and had been remodeled but plumbing was old. Had to walk around building to get to office and breakfast area. We wisely stayed on backside of motel to avoid road noise so room was reasonably quiet. They tried to improve appearance but you can do only so much with a property this old. Staff was friendly. Overpriced for the value received.

    3
    « Just another motel »

    This is just another motel. It's an older motel, but the general appearance was clean. I did not make it in time for breakfast, so I can't comment on it. The bed wasn't very comfortable. Not quite up to Best Western standards I see in their newer motels. It was near the highway and across the street from Casey Jones' home.

    4
    « Good value for the price »

    We stayed two nights. The rooms were clean, the free breakfast was on par with other free breakfasts. The staff was pleasant, and helpful. If you're looking for a nice, clean, cheap room for a couple of nights, why pay more.

    5
    « Very nice, with excellent beds »

    After some friction at check-in, all went well. We checked out three rooms, one with a king that we had not intended to reserve, and two with two queens. All three rooms were good, with excellent beds. One room had a trace of odor of some sort, so we rejected that one. When all was said and done, the room was great and more than served its purpose.

 

Getting to the hotel ...

All directions
·From: The east and west. Take Interstate 40 Exit 80A (45 Bypass) South, at first light make a left then immediate left, the BEST WESTERN Carriage House Inn & Suites is located on right side.