BEST WESTERN Hotel University Inn,  Ithaca

3.5/5  - based on 455 guest reviews.
1020 Ellis Hollow Road, 14850-2808, Ithaca, United States - See map
+1 607 272 6100 +1 607 272 1518

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • High speed internet access
    High speed internet access
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based on 456 traveler reviews
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The BEST WESTERN University Inn is located just minutes from Cornell University, Ithaca College, Cayuga Lake and more. It is perfect for visiting nearby campuses, exploring Ithaca's outdoor activities or staying in town for business. Ithaca is home to many activities, attractions and adventure. Outdoor enthusiasts will love the fishing, swimming, hiking and biking around Cayuga Lake. Food lovers will enjoy Finger Lake wineries and the Ithaca Farmers' Market. Families will be able to enjoy visiting students attending school nearby, exploring Greek Peak Ski Resort & Water Park and spending the day at a NASCAR race. Other attractions just outside the BEST WESTERN University Inn also include Cayuga Lake Cruises, Hillendale Golf Course, Discovery Trail, Downtown Ithaca Commons and more. Inside this pet-friendly Ithaca hotel, guests will find 101 spacious, well-appointed guest rooms - each complete with cable satellite television with HBO® and high-speed Internet access. For guests wanting a little more, some of our rooms come complete with whirlpool tubs. Other BEST WESTERN University Inn amenities include a complimentary deluxe continental breakfast each morning, a sparkling outdoor swimming pool and on-site fitness center. Guests staying at the BEST WESTERN University Inn will also appreciate this Ithaca hotel's complimentary airport shuttle, on-site business services and a close proximity to local businesses and universities, including Cornell University Animal Hospital and Ithaca College Whalen School of Music. For a memorable vacation in Ithaca, book a stay at the BEST WESTERN University Inn today. Enjoy your stay!

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Room 1

Guest reviews


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based on 456 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
123
Verygood
 
145
Medium
 
100
Poor
 
53
Horrible
 
35
Business Business 115
Couples Couples 76
Family Family 180
Friends getaway Friends getaway 35
Solo travel Solo travel 28
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Sleep Quality
Value
BEST WESTERN University Inn,Ithaca
  • 1
    « Danger alert »

    Most of my reviews on this site are positive. This one can't be, as this hotel does something that could cause guests' deaths. First, Good About This Hotel: It's close to Cornell U, in a quiet plaza with several eateries nearby. Hot breakfast is good; there's a complimentary shuttle van. Now The Bad: There were multiple hairs (animal? human?) in the bed sheets. Hotel has a worn '70s vibe. As other guests also note, there are hefty price hikes for "event weekends." Really Bad: I booked a room in the "pet-free wing," as my kid has asthma. Turns out, there were multiple pets in the "pet-free wing," and a pet smell was obvious. Since pet-triggered asthma/allergy attacks can be fatal, hotel needs to assure safety of ALL guests by not mixing "pet" and "pet-free" areas. Other hotels do this, no problem. Staff just shrugged, admitting next morning, "sometimes pets stay in no-pet rooms. It depends." Since 30% of adults and 40% of kids have asthma/allergies, says the Asthma & Allergy Foundation of America, this hotel's dangerous practice could cause deaths in guests trusting this hotel's word. Hotel made no pledge to be safer. No remedy. Bottom Line: You can do better; much better.

    2
    « Pet-free room promise broken »

    PROS: Location in quiet East Hill Plaza is just 1/2 mile from Cornell University, with several eateries within walking distance. Good hot breakfast; friendly breakfast & housekeeping staff; complimentary shuttle van. CONS: Worn '70s vibe; hefty price hikes during "event weekends"; found hairs in the sheets. But the big problem: since my kid has asthma, we booked room in the "pet-free wing." Turns out there were multiple pets in the "pet-free" wing, and previously in our room. Kid had breathing problems. I explained to staff that since pet-triggered asthma attacks can be fatal, they need to assure safety of ALL guests by not mixing "pet" and "pet-free" areas. Simple fix; no problem at other hotels. Staff just shrugged, acknowledging "sometimes pets stay in the pet-free areas. It depends." This attitude isn't just ignorant, it's dangerous. Some 30 percent of adults and 40 percent of kids have asthma/allergies, says the Asthma & Allergy Foundation of America. Future guests may have fatal asthma attacks due to this hotel's negligence. Hotel made no pledge to be safer, or improve. No remedy. UPSHOT: For the same price (or less), you can do better.

    2
    « Feels like a two star hotel, value drops because of that »

    This hotel feels like a two star hotel. The room was clean enough, but we did find some hairs on the sheets, and the bottom sheets were not fitted and pulled up in the middle of the night to reveal the bare mattress. Tiles in the bathroom were loose, and the door handle was half functioning. It gives the impression that as if the business is cutting corners to save money. The hotel is generally as dated as you'd expect a typical two star hotel to be, as is the breakfast. The internet was very fast though and the staff was generally friendly.

    4
    « Great location and good value »

    For visitors to Cornell University, the number one choice for lodging is typically the Statler Hotel, located in the middle of campus and largely run by students of Cornell's School of Hotel Administration. But if you can't stay there...The Best Western University Inn is a great option. Conveniently located a short drive or long walk from campus, it delivers great value for the money.

    3
    « Generally good, but a mixed bag »

    After a little discomfort registering (got a little lecture about how much vehicle info is wanted by the hotel, why, and what happens if we do not provide what they request - my partner was clearly uncomfortable), we found that the room was interesting: a mix of old-fashioned mirrors with elaborate gold frames, and a soaring cathedral ceiling. The ceiling was so high that the room was more like a tower or silo. A little old-fashioned, but fine, and the room itself was quite large. Floor could have been more carefully vacuumed. Our request for a late checkout was given, and the housekeeper was very pleasant about it (not always the case). There was a table in the hallway that was stacked with various linens; it did not present a neat appearance, and did not inspire confidence. Breakfast had a variety of choices, including soy milk, but yogurt was only artificially-sweetened. The location is in a relatively quiet area adjacent to a plaza.

    2
    « An old, unrefurbished motel »

    I chose to stay at the Best Western University Inn in Ithaca for one reason: The Cornell Campus-to-Campus bus will drop you off there (this bus picks people up in Manhattan and drives nonstop to Ithaca). Unfortunately, this convenience is the only really good thing about the hotel. The hotel is old and pretty bare bones. The furniture in the room was old and scuffed up. I was lucky that I got two beds, as one of the matresses was so lumpy and soft that I would not have been able to sleep on it. The other mattress was clearly newer. The room was huge, but the window was tiny and it made the room feel dark. Basic easy to provide niceties, like a local guide, a channel guide for the television, or even a page describing the hotel's services, were lacking. The shower was really poor: the water pressure was barely enough to rinse the soap off.... but to get it that high you had to set it to lukewarm. The staff were competent and helpful; they know the area and the shuttle service was reliable. The hotel does not have a dinner restaurant but it is adjacent to a small mall that includes a bagel place, a Chinese restaurant, a subway restaurant, and a full grocery store. A burger king and a Rite Aid drug store are also within walking distance. Bring food if you will be arriving late. Overall, the hotel was far too expensive for the quality it provided.

    3
    « OK but only one resturant (AGAVA) closeby »

    An older but for the most part well maintained BW. For the first time visitor to the Ithaca area, remember the student population is most EVERYWHERE on foot. Most are looking at their various devices with earphones / buds in use. They do not pay close attention to traffic most of the time.

    1
    « Poor costumer service! »

    I never left a bad review in my life, but the experience was really unpleasant. The hotel itself was pretty nice and basic, but upon arriving to our room, we have discovered that the blankets are paper thin. Like, literally thinner than the towels. The temperature outside was 0 degrees Celsius! We called the reception to ask for some warmer blankets, more suiting the weather outside, and got 3 more blankets exactly the same. Because I saw thicker blankets in the closet of a different room that was shown to us before, I went to the reception to try to explain the situation. The response I got was "well how many more blankets do you want?! " and "this are the heaviest blankets that we have, so just turn on the heat" trying to explain that I saw thicker blankets was useless. Since we were 3 people sharing the room, and some of us don't like sleeping with air conditioning, this wasn't a really practical solution, besides the receptionists attitude was really unpleasant and impatient. I think that a season-appropriate blanket is a reasonable request for a paying guest of this not so cheap hotel.

    5
    « Outstanding service »

    The Ithaca Best Western provided by far the best service I have experienced in a long time. The staff have guest services at the top of thier list. They have a "can do" attitude and really deliver quality service. Everything about this stay was excellent!

    4
    « Convenient location, large rooms »

    Stayed for 3 nights over Columbus Day weekend. Location was great for going to many places - Cornell University, Cayuga Lake, Watkins Glen. Easy access to highways. Rooms was good size. Nice to see bathroom with 2 sinks!!! Fireplace in room worked on timer. Didn't really give off much heat to the room. Beds were comfy. Was surprised that there was no information book inside the room - for local attraction info, TV channel info (had to just keep searching to see what channels were available). Housekeeping could have done a little better job cleaning bathroom - bugs stuck to wal between door and shower. Breakfast was OK, though it was the same sausage and scrambled eggs every day. And the standard waffle maker. For the area, the price was higher that we have seen for other Best Westerns. THink they were taking advantage of the holiday weekend.

  • 3
    « Donkey Symposium at Cornell University »

    Best Western was very close in proximity to Cornell University. Although we had a difference of opinion with the final bill, supervisor fixed bill and gave us a lower price than the initial quote!!!!!!!

    5
    « A quiet, clean, friendly, and pleasant place to stay! »

    This was our second visit, and we were as satisfied as we were the first time. The breakfast was great, the room was clean, quiet, and completely met our needs, with a small refrigerator, desk, and wide-screen TV. The bed was comfortable, and, to be redundant...it was QUIET...which we value highly...!! A great place to stay, with a perfect location in Ithaca...loved it...!!

    3
    « Don't judge by location »

    Had to change rooms on arrival but all done very amicably and new room very pleasant overlooking the grasslands and easy access to car. Good sized room with unusual corner fire, very cosy. Breakfast was excellent and comprehensive in spite of it being a BW. Short run into town which was easy enough after doing it a couple of times.

    1
    « Columbus Day Weekend »

    My husband and I reserved a room for two nights over this Columbus Day Weekend for a wedding event in Ithaca. Besides being WAY OVERPRICED probably because of Holiday Weekend, our room would barely be worth half the rate we were charged even through Hotels.com. We came in very late on Friday evening and the wedding was on Saturday afternoon. We left our room at 3:00 PM on Saturday and even though we removed the Privacy Tag off the door, when we returned at 11:00 PM on Saturday, our room wasn't cleaned! The decor is dated, the closet and bathroom door were scratched and peeled, and there was no mirror in the room except for the bathroom! Overall lighting in the room was terrible and the electric fireplace didn't even come close to making up for the $250 a night charge...plus taxes, of course!! Last time we'll ever stay there!

    1
    « The only good thing about this hotel is its location »

    The only good thing about this hotel is its location. The breakfast was terrible. The staff was not helpful. There was this person, Sarah, at the reception. She was extremely rude. The room was not clean. When I woke up in the morning, I had these itchy bites on my skin, probably because of bedbugs. Appliances in the rooms are dated. Poor service and overpriced...Totally disappointing! I would definitely not stay there again.

    4
    « Best Western Ithaca »

    This is a nice place to stay if near Cornell or Ithaca. Rooms with fireplaces very nice. Breakfast is good, van service great. Van service allows you to not have to deal with parking in town or on campus. Staff very attentive. Ive stayed here on a number of occasions.

    4
    « Clean, comfortable, reasonable »

    Our motel experience met our needs and that is all we ask for. The room was clean, the beds comfortable, and the price was reasonable for the area. There are several common areas where people can gather and visit. A downstairs one is fairly private. A comfortable chair in the room would have been nice, but not needed.We were more than satisfied. However, it's location sign should be more visible from the road. some nearby trees need to be trimmed. it is very easy to pass by it.

    5
    « Pleasant Choice »

    Though an older facility, the updates certain make this a pleasant & comfortable place to stay in ithaca. Quite convenient to CU campus with easy parking. No odor of tobacco! Staff positive and willing to assist.

    3
    « Basic »

    This hotel is adjacent to Cornell campus. It provides low cost accommodation in a relatively convenient location. Hotel was clean and reasonably comfortable. Major drawback is noise level. My room was adjacent to busy areas but my coworker was assigned a more remote location and was disturbed by hall traffic throughout the night, too. Sound proofing poor!

    2
    « Mold in Bathroom »

    Though this room was a bit expensive for a older property. It was more than $200 for a Saturday night, and was not worth that money. We booked for a wedding that had rooms blocked. The rooms had some upgrades, like flat screen TV's, and furniture, over all this Hotel is very dated.

  • 5
    « Kristin »

    Great hotel! Very clean, large, comfortable rooms. Vaulted ceiling in room over seating area. Very unexpected from outside, which looks more like a motel. Breakfast was good, but could use more room as it was very crowded. My only complaint was the not so friendly front desk staff.

    4
    « Part of a Wedding Group »

    The staff was helpful and the breakfast plentiful with sufficient variety. The room was satisfactory. Could use a bit of updating in the rooms. Conveniently located. There appears to be public transportation with a stop very close to the front of the property which goes all around the Cornell Campus.

    2
    « Bad Mattresses, barking dog »

    This hotel was not inexpensive ($209) but the mattresses were awful (lumpy, very soft) and this pet friendly hotel had us next to a barking dog whose owner had left it in the room. Same dog woke us a 6:45 on Sunday. There are much better options in Ihaca although the hotel is very convenient for Cornell.

    3
    « Bad value. Big room, bad beds, not even a plastic laundry bag »

    We have been travelling for the past week and this is the 4th hotel that we have stayed in (we are in Ithaca for a wedding, and this is the wedding hotel). It is the most expensive (including Niagara Falls Sheraton, the least comfortable, the fewest amenities, and the least friendly). First, the pros: (1) the room is large and has a couch & chair; (2) there is mini fridge; (3) the WiFi is excellent - per my teen, it is the best WiFi we have encountered. The cons: (1) the beds are old - you can hear the springs when you sit on them and feel them when you lie down. (2) the bed has only a very thin cotton blanket for warmth. (3) the room had no information binder, no channel guide, no pen, and no plastic bag for laundry -- all amenities I would expect at a $200+ hotel. (4) the receptionist bordered on brusque when I inquired about getting the rooms recommended on Trip Advisor ("all rooms are the same" - which does not bode well for all the rooms), and also asked about WiFi signal -- my son does online courses and needs a strong signal -- all I asked was whether the room had a strong signal; (5) the pool is tiny and outdoors. The hotel advertises a shuttle that will take guests into town, but when I inquired about it, I was told that it was not running tonight -- a Friday night -- because Cornell was having an event in town that would create chaos. I usually wait until the end of my stay to write a review, but this time I had to review during our stay.

    3
    « Ok hotel »

    The hotel is fine and staff were friendly and helpful. Breakfast was nice. On the other hand the room was expensive. . beds are really small for 2 people and the hotel corridor is a bit smelly. Fu the room was expensive

    3
    « Not worth the rate »

    Due to move-in for freshmen at Cornell the rates were exorbitant !!!!! Paid 5 star hotel rate for a mediocre cigarette reeking room(designated nonsmoking room). Rooms are clean but dated and shabby looking. Unfortunately, the location which is very close to Cornell Campus enables Best Western to capitalize on the need for rooms at peek dates on campus.

    5
    « Best Hotel in Ithaca!! Always stay here!!! »

    My family stayed here for a mini stay-cation to relax and get ready for the up coming school year. We were greeted at check-in by Sarah who is excellent at her job. Upon check-in she noticed that we had a room with a 1 king bed and offered to change the room to double queen. We got a 1 king Jacuzzi room. The room was clean, beds are comfortable, nice chair and overall very comfortable and relaxing. Coffee and Tea are available 24/7 which is a nice bonus. Being so close to Ithaca Downtown and Cornell campus which is nice to have access to. I would highly recommend this hotel to any friends/family visiting the area.

    5
    « Business Trip to Ithaca NY »

    The Best Western in Ithaca was perfect for our two night weekend stay. Close to shopping, the University and all. The hotel has everything you would wish - including an outdoor pool. The complementary breakfast is the best we've ever experienced -- just the ticket for a good start on the day.

    3
    « Check your hotel bill! »

    Good size rooms, location is convenient to the Cornell campus, breakfast is simple but quite good. One word of warning; do review your bills very carefully... I was duplicately charged for a 3 night stay, and I had to bring it to the management to clear it.

    4
    « Buisness »

    This hotel is my first choice when i visit Ithaca. Its clean, staff is helpful and i like the location. You can usually get a discount which always help. A lot of people come to this hotel at any given time so its best to book online

  • 4
    « Clean rooms; helpful staff; nice breakfast »

    The rooms were clean, and the hotel staff was very helpful during the stay. They went as far as to offer my family a ride to Sage Hall on Cornell's campus when the wedding shuttle was late in arriving. The breakfast in the lobby area had a nice range of items available, including hard boiled eggs, yogurt, make-your-own waffles, cereals, toast, English muffins, hot sausage patties and scrambled egg-beaters.

    5
    « Nice hotel close to downtown »

    nice hotel, small pool and breakfast area but very comfortable beds, staff is very nice was on college visits and is close to two big colleges Ithaca and Cornell plus close to downtown Ithaca I was say a bit dated but overall a nice place to stay

    4
    « Nice room, good service and good wifi! »

    Check-in process was very smooth and staff were very helpful. Room was of a generous size, very clean and bathroom was immaculate. WiFi connection was great throughout the hotel (handy for sending holiday photos to friends!) and hotel well located near restaurants, convenience stores and buses. The shuttle bus to the town centre was very handy and easy to understand - well worth it for $1! Nice Chinese and southern American restaurants close-by for those looking for a dinner reservation somewhere. The breakfast is basic, but it does the job - choice of bagels, cereals, scrambled egg and yoghurt. Would definitely recommend hotel to others.

    3
    « Great overnight hotel »

    This hotel served it's purpose for us: a nice place to crash for the night. It was very quiet and close to many other restaurants and stores. The people behind the desk were very helpful and came to fix the hotel phone that we were having issues with and make the pull-out sofa bed for us. The breakfast in the morning was very good too. There were a few maintenance issues, as the light in the bathroom was blown out (though the other lights in the bathroom did work) but it was perfect for an overnight stay.

    4
    « Nice place, and good value »

    This hotel is really close to Cornell. Its nice and clean. The breakfast was good. The staff was really nice and helpful, especially the man who is the Sales Director (sorry, I can't remember his name). The one problem is that the building my room was in (400 wing), had an unlocked door. Anyone can come into this building. There needs to be a lock on the front door.

    4
    « Great place to stay »

    We visited Ithaca for a friend's wedding this past weekend. This was one of the places that we could choose to stay and we are glad we did. The motel was located close to the venue, but also accessible to many great places to visit. It was clean, the staff was friendly and the beeakfast was delicious. We would definitely stay here agian if in the area.

    5
    « Never Disappointed »

    This is an usual property, but that's a good thing. Quaint, Friendly, Clean, and with some casual dining options close by. I love the staff and the ambiance and this is the only place I stay when I am in town.

    3
    « standard room »

    This was a typical motel. Nothing special. Rooms were clean and comfortable. View of the parking lot. Breakfast was fine. Location was in a strip mall. Free shuttle service and pick up to Cornell was terrific and nice surprise.

    2
    « Maintenance Issues & Service Issues »

    Rooms were not cleaned properly, or at all, unless multiple reminders were given to the staff. The refrigerator contained leftover food items from previous guest. When we arrived back from the grandson's wedding we discovered that a shopping bag full of my elderly mother's clean "Depends" adult diapers was disposed of leaving her empty handed when the stores were all closing. The electrical outlet was loose and falling out of the wall. The bathroom faucet lever was very loose, difficult to control and leaked water on the counter top when operated. Beds were too soft and the pillows were way too thick giving me a sore neck.

    3
    « Priceline Deal »

    The hotel was average and comfortable! It had a good breakfast that ends at 10:00a.m.i was able to extend my stay by one day with no problem! The layout of the property is a little different if you do not mind walking a little!

  • 4
    « Summer Weekend »

    The location to Cornell University and downtown Ithaca was excellent - very little traffic congestion. Grocery store, Collegetown Bagel and Chinese restaurant was walking distance. Hotel room was clean and staff very polite. Would recommend.

    4
    « Comfortable stay and friendly staff »

    Large, clean and comfortable room. Excellent shuttle service to the college campuses, Ithaca Commons and to the Airport. Also, great location if you want to use the public buses. Friendly staff and great breakfast in the mornings. I will definitely stay here again when visiting my daughter at school.

    4
    « Odd floor plan but great location »

    Stayed overnight for business, had no trouble finding this facility, but could be tricky for late arriving guests after dark. Conveniently located in a retail plaza with easy access to numerous food establishments, especially Collegetown Coffee (see separate review). Room was a double non smoking, with an enormous jetted tub within the bed area. The bathroom itself was very adequate with shower and other amenities like shampoo, hair dryer, plenty of towels. The rooms are fairly large overall., I spent a quiet night. Parking is on the same level as each room unit and the hotel is divided into numerous buildings on a hill. Handicap access is good. The parking lot is well lit. Free breakfast was the usual whole fruits, pastries, and tasteless coffee. When you have a three minute stroll to an excellent coffee and sandwich place that opens at 630 AM, do yourself a favor and go to Collegetown Coffee instead. I have found free breakfasts are generally adequate if I am starving. Staff was pleasant.

    5
    « Excellent Dog-Friendly Motel, Spacious and Nice Location »

    We really enjoyed our stay at this motel. We were traveling cross-country with our two small dogs, and chose this motel because it accepts dogs. It is a great place to stay with dogs. The rooms are spacious and nicely decorated, and there is excellent access to outdoor areas for walking. Nearby is a shopping plaza that includes a great restaurant, Agava, where we were able to dine outdoors with our dogs. We ate there twice and really enjoyed both meals.

    5
    « Best Western Stay »

    Reasonable rates, which include a continental breakfast and a shuttle to take you to places around Ithaca in addition to a swimming pool, a parking lot and a fitness center - what more could you ask for?

    5
    « Very pleasant experience »

    Everything at the Best Western was great. The wifi, the free breakfast, we even got shuttle service to and from various places. The staff were helpful and friendly, and the location was great too -- right beside a grocery store, liquor store, and some restaurants.

    4
    « Clean, quiet, efficient »

    Entirely appropriate place for what I needed. This trip involved attending a conference and I did not need amenities to entertain customers or clients. Parking was easy, room was spacious and bathroom was clean.

    3
    « Good Stay »

    We were attending a reunion at the college and this place was chosen for us so we were not sure what to expect. It was a good choice with many positive surprises. The bed was extremely comfortable and we slept well every night. The room had a fireplace and a jacuzzi in the room. There was more storage than many apartments. Our entire group occupied building 4 in the back so it was quiet and very nice to have our own people coming and going with us. The breakfast had everything anyone would want: Eggs, sausage, cereals, sweet breads, fresh fruit, yogurt, bagels, toast, cream cheese, etc. The coffee was kept replenished so it was always fresh and hot and there was hot chocolate and tea. We had fresh towels and amenities daily. I can't think of a way I would suggest improvement. And there was an excellent restaurant right at the end of the parking lot.

    5
    « Always a treat... »

    I stay at this location every other month for a few nights and have never been disappointed. The staff makes the experience personal and is very attentive and well informed. This remains my favorite place to stay in Ithaca.

    5
    « Great place to stay! »

    Front desk staff very friendly and helpful, rooms were clean, wonderful breakfast included. The breakfast offered so many choices. There wasn't one thing I can think of negative about this hotel. I would stay there again!

  • 2
    « Nice but not worth the cost »

    The shower had very low water pressure, the hallways had a smokey smell, the room walls were worn down. It was not even close to being worth the very high cost for the area. The service was great, the rooms were ok, but the price does not fit

    4
    « Paleobotanical conference in Ithaca, NY »

    The Best Western that I stayed at in Ithaca, NY was recommended by the Paleobotanical conference organizers. Most of the conference attendees stayed at this hotel. I was extremely satisfied with the professionalism of the staff and shuttle service that was provided. The room accommodations were nice as well.

    1
    « Breakfast »

    Someone should look at the health code and shut them down. They chain smoke and touch food. NO washing of hands, NO gloves. Does the breakfast person know how to clean. I saw things when I came up to get coffee, and told my family we are no having breakfast here. I figure if they cant keep a clean breakfast room then she can clean a room.

    3
    « Terrific staff; Beds not so great »

    We called at the very last minute on our way into town on an emergency run to the Cornell University Companion Animal Hospital. We chose it because it was the closest to the Hospital. Sara, who took our reservation on the phone, was extremely helpful, compassionate, efficient and informative. I think we got the last room available to accommodate three adults (and, although we didn't need it because our dog was admitted to the emergency room when we arrived, we were very happy to learn that they also accommodate pets). The only real negative was the beds -- the mattresses were old and not really that comfortable, but we were so exhausted after our long and stressful drive, we were just grateful to have somewhere to rest. Free breakfast was okay -- there was a nice variety to choose from, but we didn't fare much better later that week at Denny's, so I'm chalking it up to the area and just the large numbers of people they need to serve. We will definitely stay there again because of the convenience to the hospital and the great, helpful staff (including the cleaning crew), but if we were staying for any length of time, e.g. vacation, we might pay a few more bucks for nicer beds somewhere else.

    3
    « Find us if you can! »

    Property VERY difficult to find. No sign visible from road. Staff friendly and helpful. Breakfast was great selection / quality. Terrible tv choices. Hope you like news or sports. No info on how to use in room fireplace (gas).

    4
    « Pleasant overnight stay »

    We enjoyed a pleasant overnight stay here. The folks at the front desk were friendly and very accomodating when I asked for more towels. Room was clean and quiet. The breakfast was plentiful, satisfying and best of all FREE!! The breakfast room was also clean and spacious. We would stay here again.

    2
    « Disappointing »

    This was an overpriced stay for a motel with poor customer service, old amenities and ambience with significant room for improvement. The entire place, including our room, felt dirty and unkempt. Air handling system was loud and had a mind of its own. Location was convenient for our needs, at least.

    4
    « Good location, clean and spacious room »

    The hotel is located next to the Cornell campus and within a short drive of the rest of Ithaca. Our room (two double beds) was spacious and clean. The breakfast each morning was good. We would stay here again if we visited Ithaca.

    5
    « Great base of operations for visiting Cornell »

    We were happy to have a good base for visiting Cornell. We were lucky enough to have a fireplace room and enjoyed it. I also appreciate the free breakfast. It makes getting going in the morning much faster than a restaurant. We did not use it, but they also have a shuttle service.

    5
    « Great Family Place »

    Came her because my son was thinking about going to Ithaca, so he audited some classes. Even he commented on how nice the room and bed were. The staff are very friendly and helpful. I loved the fireplace in the Polo Rooms. Breakfast was good and there was warm food like eggs, sausage and the standard waffle maker. Minutes away from town, Ithaca and Cornell colleges by car. Tucked away in the middle of a mall, so there's convenient shopping and food walking distance away. Great stay, will definitely come here again.

  • 3
    « Great Location Close to Cornell Campus »

    This hotel was fine for a Best Western. It's primary strength is it's location, only a mile or so from the Cornell Campus, making it very convenient. The quality was adequate; room was large enough and had all the required appointments. Shortcomings were as follows: if there was a fan in the bathroom, ours wasn't working; on the first night one of the two queen beds had a top sheet where the bottom fitted sheet should have been and it wasn't long enough to tuck in - by morning we were sleeping on the mattress - to their credit, they changed it the next day to a fitted sheet. Otherwise the mattresses were firm and comfortable, internet worked fine, breakfast was ok and the staff was very friendly and helpful.

    2
    « Think Twice »

    Front Desk staff and manager are phenomenal, very friendly and professional. The hotel it self is very outdated and run down. However, it is very close to Cornell so it is convenient if you are there for a conference or seminar. The biggest down fall is that the hotel is located in a shopping plaza. The room I stayed in faced the shopping plaza and the windows where waist level and had where the old crank out type with outdated locking mechanisms. If you want better amenities, this is not the hotel. However, if you just need a place to lay your head then this will suffice.

    3
    « Turned around »

    What started out to be less than pleasant, ended up being more than fine. In the past I have not had good experiences with Best Western Hotels and had stopped booking with them over 10 years ago. I always had issues with them screwing up my room or being dirty. So I was going out of my comfort zone when I booked with them in Ithaca for my nieces tour at Cornell. I have to say the first room they put us in made me remember all too well why I had stopped booking with Best Western. However, the front desk called to see if our room was ok and when I expressed concerned they moved my room. The second room was clean and quite lovely, total opposite the first room. I find it odd that the difference between the rooms was so drastic, but that said they turned this stay around with the second room. The staff was wonderful. Everyone was friendly, polite and helpful. If it weren't for being in one room I felt was a 2 star room - before a room that was nicer I may have rate this hotel higher.

    3
    « Run down but with a heart of gold »

    My daughter and I were in Ithaca for a college event and were a little disappointed in the set up of the hotel, with the rooms across a little alley from the front desk. They were also not the most luxurious (cold air coming in through the heater, holes in the towels, etc.). But the staff was mostly very friendly and attempted to be helpful. Get your own bus info though, they didn't have any knowledge of it!

    5
    « The Best of the Best... »

    Stayed at this property for only one night. Was very pleasantly surprised by the Quality of the facility and caring attitude of the staff. Would definitely stay again. My GPS sent me to a back entrance which was a little confusing but once I figured it out, all was good.

    5
    « A great place »

    The staff is friendly , the rooms are clean, and the service is great, one of the better places i've been to in a while. And the different facilities and services available make the such a desirable destination.

    3
    « Practically good but not super good »

    Overall I like this hotel. It has good location, reasonable price, pretty good free breakfast and nice staff, but facilities are not quite old. If you are looking for good one with reasonable price, this is it.

    3
    « Ok stay, some minor issues. »

    Broken refrigerator with slime in the freezer. Front desk just moved me in another room and said they wouldn't deal with the fridge themselves but "leave it for housekeeping to deal with". Room was adequate place to stay out of the elements, but nothing fancy nor exceptional. Was walking distance from the place I was going to which was very convenient.

    4
    « Close to Cornell »

    My mom and I stayed for a night while visiting my son at Cornell University. The motel is in a perfect location; just a few minutes from the college. Comfort is the main consideration for us, and we found the beds comfortable and plenty of pillows and an extra blanket as well. The breakfast buffet was very good, and included make your own waffles, along with plenty of other choices. Staff at the reception desk were friendly and helpful.

    5
    « Excellent nights sleep »

    I had no complaints at all during my stay, everything I needed was available. Quiet surroundings, comfortable bed, plenty of parking, convenient location, internet speed was satisfactory, bathroom was clean... will stay here again!

  • 5
    « Decent place »

    I stayed at this hotel several times while collecting data at CHESS. Its a decent, regular hotel. The best part is the location, which is basically in a shopping center with a grocery store and several options for food. I will stay here again when in the area.

    5
    « Best Western in Ithaca is the best. »

    I have been staying at the Best Western in Ithaca off and on for the last 5 years. It is consistently one of the best motels to stay at. I have used other hotels in the Ithaca area but always come back to the BW.

    4
    « Second visit within the month.. »

    Always stay here when taking pets to Cornell veterinary clinic for top notch care for our animals. Have never had a problem...very cozy and very nice staff. Our room even had a gas fireplace. Very nice, new bathroom, comfortable beds and pillows... We're there 3 days and nights very cold and snowy but we were very comfortable so will continue to stay there.

    4
    « Clean, quiet and convenient »

    For the budget price, we were pleasantly surprised by how clean and quiet the room was. Very conveniently located, just minutes away from restaurants, Cornell University and Ithaca College. Would stay here again.

    4
    « A Chain hotel with a mom and pop Bed and Breakfast Feel. Loved it! »

    I just returned from a quick trip to Ithaca, NY, for a meeting at Cornell University. When I was choosing a place, budget was very important. After reading reviews on Tripadvisor, one thing stood out to me, and that was the manager had responded so thoughtfully to each review. I decided since I was going up for one night I would give it a shot. All I can say is the reviews do not do it justice. The Best Western University Inn, is hidden gem, and if you are going to Cornell, I would suggest you make this your hotel of choice (if budget and value are important to you). First of all, the hotel sits on campus. In fact there are Cornell University office Buildings 30 feet from the hotel. But what makes the hotel a stand out for me is the staff. We drove up during a snow storm and arrived around 9pm. Sarah at the front desk was so professional and genuinely happy to see us. As you know from my reviews I have stayed at many Disney resorts around the globe, Sarah is without a doubt the best reception desk attendant I have ever encountered on the road. She was knowledgeable about the area, asked if we were hungry, and offered us a hot beverage. But it did not end there. After checking in, I forgot to make some copies for the meeting and she immediately offered to not only make the copies, but collate and staple (I was truly asking myself, who is this phenomenal employee and where did she get trained?) Now lets talk about the room. The room was dated, as some reviews suggest, but they were in absolutely no way, dirty. My sheets were clean and stain free as were the towels in the bathroom. the bed was very comfortable, and the room was HUGE. Two double beds plus a pull out couch, refrigerator, desk, and plenty of room to walk around. I always love the individual heat and air controls, because I want the temperature at just the right setting for my needs. Shower and bathroom were spotless, and the coffee maker was brand new with sealed paper cups for hot beverages, and sealed plastic cups for cold. Back to location for a minute. The hotel sits in a shopping plaza, which has a 24 hour grocery store and plenty of choices for eating nice sit down meals, or even fast food (Dunkin Donuts, and Burger King). since there is a fridge in the room, when you stay there you can go to the grocery store and pick up your favorite beverages and snacks. Morning Breakfast was served in a lovely clean breakfast room. With a television showing the news, and plenty of seats. They served hot eggs, sausage, make your own waffles, cold cereals, oatmeal, hard boiled eggs and more. You will have no problem enjoying a healthy breakfast with your family. One of the hotel's administrators, Jim, walked around the breakfast room asking people if there was anything they needed for the day that he can help out with. He offered them lots of area tips, and places to eat, as well as an offer to drive them anywhere in the Ithaca area. This place is great period. Best value around and the friendliest people I have ever encountered in a chain hotel that feels more like a bed and breakfast.

    5
    « Loved It!!! »

    Best Hotel Staff, all were very friendly and helpful to my needs. I will come back to Ithaca again and stay here again. Breakfast was filling, fitness center was very nice. Was so nice that I didn't have to use stair or an elevator.

    4
    « Good price and Nice service »

    Considering the price and facility it was a very good choice. Staffs were kind and nice. The room and facilities were not an excellent but good enough to stay several days. In addition the location is best.

    5
    « Best Stay in Ithaca so far »

    I have always had to stay at another Ithaca hotel for business connected to Cornell and was always very unhappy with the entire stay. I enjoyed my stay at this Best Western. My only complaint was that the staff at the reception desk were dressed very unprofessional. I think when you are dealing with people so close to Cornell University, a level of professionalism is expect.

    1
    « Horrible! Extremely dirty! »

    This hotel is a real nightmare. It's extremely dirty. Everything is dirty there: sheets, towels, bathroom etc. I do NOT recommend this hotel. The price is good and they do provide a free breakfast but it's horrible!!!!!

    2
    « Disappointed »

    Planned to stay two nights but left after one. The first room I was given was not cleaned and looked like there had been a party in it. (I also had a colleague that had the same issue the day before). As I entered the second room the hall light did not work. After turning on other lights in the room I thought I better check the bed. I pulled back the cover to find fuzz and hair in the bed. I pulled the cover back further to find a sock from a previous guest. I asked for new sheets and decided to make my own bed. The sheet given to me appeared clean but well used to include noticing a 1" hole in one of the sheets. Lastly, I went to use the hair dryer and pulled the whole unit off the wall. At that point I decided to check out and find a new hotel.

  • 3
    « Not bad ...could of been better »

    Back board of bed broke in the middle of night and fell on the floor scaring the girl sleeping in the bed. There was lots of noise from other guest keeping us up through the night. Thing happen and I've stayed in this same hotel in the past without these issues. Just think the hotel needs a little updating.

    4
    « convenient, great staff »

    I stay here at least 2 times a year, and always appreciate the room attendants. They are super friendly and extremely helpful, no matter what you need! This hotel is convenient to Ithaca College, The Commons and the wine trail!

    2
    « Heading in the Wrong Direction »

    I stay in Ithaca several times a year and this has been one of my two "go-to" places. But my last stay (October 2015) was very disappointing. I stayed in one of the "Polo" suites (room numbers 400 to 427) and was shocked at what they have done to them since the last time I was there (February 2015). In case you are wondering we had the exact same room. These rooms have gas fireplaces and had been furnished with some beautiful light natural wood color furniture. They also had a table and two chairs. It was really quite cozy and comfortable and attractively furnished in my opinion. The furniture has been replaced with the ugly dark colored Best Western furniture and the table and chairs has been replaced by one really tacky looking lounge chair. The room lighting was already very dark and now it's impossible to even read much of anything in there with the dark colors. I could not read the Ithaca literature left in the room it was so dark. The carpet has also been replaced with an ugly light brown indoor/outdoor type of carpet. Basically the room is a lot less attractive in addition to being very very dark and less functional by removing the table and chairs. My wife and I liked sitting at the table and having a snack in front of the fireplace. These rooms were really a joy to stay in -- I can't imagine what they were thinking when they "refurbished" them. If you are reading this Best Western University Inn please please please at least put some more light in these rooms and bring back the table and chairs. If you still have the bed and dressers that were originally there you should put them back as well. Here's a little more info about the hotel for those who would like to know. It's pretty close to the Cornell campus and sits behind a shopping center with a Grocery store and a few eateries. It's reasonably comfortable and all the rooms are on one floor although it can be along walk from the back of the hotel to the breakfast area. They usually charge more than other places in Ithaca, particularly on weekends and busy times so they are often not the best deal in town. The rooms I describe above cost more than their standard room (two double beds). Some of the regular double rooms have a couch in them (if you are on the wide side of the corridor) and some don't. The hotel does serve a hot breakfast which is the same everyday but pretty good. I am disappointed with the refurbishing that's going on here (applies to all the rooms) as you can probably tell and I may not return unless some corrective action is taken.

    3
    « Overpriced. And not sure why. Not a Best Western Plus »

    Common areas and general appearance a little run down, and neighborhood safe, close to Cornell but a bit run down too. Service fine. Breakfast a little lackluster for BW. Generally a BW fan but maybe the price -which came out in line with the higher end hotels in town- didn't make sense to me.

    5
    « Very Clean »

    I was very pleased with this particular Best Western. It was very clean and had a great free hot continental breakfast. I loved the free shuttle to Cornell University and back. I would definitely recommend staying here if you were in the area.

    3
    « Awesome Staff but Outdated Hotel »

    I spent one night at the Best Western University, Inn. Overall it was an OK experience although the price is too high for what you get. The best part of the hotel is the staff. Everyone is friendly and helpful, and I was grateful for that. The hotel itself is a bit old and rundown. It's still clean but needs to be spruced up. The room was huge and clean, but looked a bit old especially the carpeting. The bed was comfortable and the shower had an amazing water pressure. Breakfast was ok, your usual "Continental" Breakfast, nothing to write home about. Location was good. Overall decent but definitely pricey for what it is.

    4
    « review »

    Ithaca hotels are ridiculously overpriced - but this is clean, simple and staff are very helpful. Good location for Cornell events. we have stayed here a few times. Would definitely recommend for a visit to the university etc

    3
    « Good location but mediocre hotel »

    Mediocre breakfast and overall motel, but good location close to Cornell University. I wouldn't recommend unless you need to be close to Cornell campus. Probably better value for money at motels along Rt. 13 or B&B downtown.

    5
    « great staff »

    The shuttle service is really excellent in a place where parking on campus is very problematic. There is good space to get together with friends and lots of free coffee. The staff was extremely helpful on transportation and guest issues/

    4
    « College Visit »

    For the area, the Best Western was reasonable. Nice assortment for Continental Breakfast. Shuttle service to the area schools was very appreciated. Unfortunately the many high school students also staying there did not tip our shuttle driver. We were the only party to do so.

  • 4
    « Great! »

    It was clean & comfortable. The staff was very nice and the continental breakfast was good. It is located extremely close to the Cornell Campus. The surrounding area is picturesque. I have no complaints about our stay or the service.

 

Getting to the hotel ...

All directions
·From: Scranton, Take Interstate 81 North to Exit 8, then State Route 79 West, turn right on Pine Tree Road, and then turn right on East Hill Plaza, to the BEST WESTERN University Inn. ·From: Syracuse. Take Interstate 81 South to State Route 281 South to State Route 13 South, turn left on Route 366 West, after that turn left on Pine Tree Road, and then turn left on East Hill Plaza, to the BEST WESTERN University Inn. ·From: Buffalo. Take Interstate 90 East, then Route 96 South, after that Route 79 East, turn left on Pine Tree Road, and then turn right on East Hill Plaza, to the BEST WESTERN University Inn. ·From: New York City. Take Interstate 81 North to State Route 79 to Pine Tree Road to ...

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