BEST WESTERN PREMIER Hotel Incheon Airport,  Incheon

3.5/5  - based on 374 guest reviews.
2850-4 Unseo-Dong, Jung-Gu, 400-719, Incheon, Republic Of Korea - See map
+82 32 743 1000 +82 32 743 1004

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Restaurant
    Restaurant
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The hotel is located in nearby Incheon International Airport. It takes just three minutes from the Airport. Also, hotel has a free shuttle service from 6:10 a. m. to 11:10 p. m. on the first floor 14C (opposite side of the road) at the Airport. Discover the Best Western Premier® Incheon Airport Hotel's exotic sentiment, located in the heart of the international Business Center and Youngjong Island. You can enjoy the traditional Korean and western foods at Patio restaurant on the first floor. A short distance away you can play golf, sea fish, and shop or have your stress relieved with massage. Please note that all room rates are excluding breakfast. Enjoy your stay!

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Room 1

Guest reviews


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based on 374 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
46
Verygood
 
115
Medium
 
130
Poor
 
57
Horrible
 
26
Business Business 152
Couples Couples 57
Family Family 44
Friends getaway Friends getaway 19
Solo travel Solo travel 86
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Value
BEST WESTERN PREMIER Incheon Airport,Incheon
  • 2
    « Late hour shuttle »

    In US, late hour shuttle service is always provided. However, the information for this limited service is not clearly stated. Also, the receiption staff who answered my question while calling from the airport information is not friendly at all. This would never happened in any Best Western hotel I've ever stayed before.

    4
    « business trip »

    I had to take a airplane for a business trip in the morning. BW is close to airport, and there is limo. Although locating bus station is little bit tricky: ask info. center. The stay was reasonably good. I'm satisfied.

    4
    « Herewith the shuttle bus time table »

    Departs at gate 14G , at the last end of the gates, the time table that is posted at the busstop is not correct. Attached as photo with this posting. The correct one is handed out when you get your key, but that is too late then .

    3
    « Transit hotel at Incheon Airport »

    I asked my travel agent to select a hotel close to airport because I just wanted a reasonable hotel that I can get some rest before my connection the next day. I stay at Best Western Premier in Ulaanbaatar and it is a great hotel. First challenge was the shuttle which provided little or no information on in their website. I think they suggested contacting the hotel for information! Getting the shuttle was like finding the mystery ride. Went to info and got Exit 14. This is where all the airport buses are and signs (as in Asia) are limited. So eventually I went to bus ticket booth to ask. The lady said 13C across the road. When I got there it was for the long term parking shuttle. Lots of buses, less signs. Eventually, I called the hotel. It was a little difficult to hear her because of accent and traffic. But I guessed it was to wait at 14C which had a sign with small English letters about crew hotel on it. Laving comments out about the hotel, I think they need to provide better information for foreign tourists on the timetable and location for the shuttle.

    3
    « Not bad, but could be a lot better »

    I really wanted to give the Best Western Premier Incheon Airport Hotel a higher rating. There was a lot to like. THE POSITIVES: Great location near the airport Free shuttle to the airport. (About a 5 minute ride--the bus leaves at the top of the hour) Free wifi. (There is no password, so I don't know how secure it is.). Speed was decent. In-room safe. The staff were friendly, and the front desk staff spoke reasonable English. Bath robe and slippers Good restaurant Great breakfast Nice 2-for-1 wine sale Unfortunately, there were a number of ways this hotel failed to meet our expectations. THE NEGATIVES: -A lot of updating and repair is needed -The room key system barely worked. We often had to slide the key card 5 or more times before it would register. The same thing was true with the elevators. (We tried with a second key, but it was no different.) -The room was generally clean, but when my wife moved the phone there was a wadded-up Kleenex under it. -The room was very dark. It only had a bedside lamp on one side of the bed, and no overhead light. It felt like a dungeon and made it hard to unpack and pack. -Some of the electrical outlets did not work. -As another reviewer pointed out, we had two people in a double room, but only one bath towel was provided. (When we called the front desk they brought another towel to us.) The Best Western Premier Incheon Airport Hotel left us with the impression that it had once been a very nice hotel, but was sadly not being kept up. Still, with the airport location and the free shuttle, it's not a bad choice for people flying in and out of Seoul.

    1
    « Most disgusting hotel I have stayed at in years. AVOID! »

    My partner and I stayed here 1 night on a layover at Incheon Airport. We took the hotel shuttle bus to the airport, which was free, but did involve a 30 min wait if you miss the bus. The hotel is spartan, and not sure why it qualifies as Premier, as this was the least appropriate word to describe it. Despite having Diamond status with Best Western, I did not get an upgrade, and think I might have gotten a downgrade, looking at the room. The room was disgusting and did not appear to have been cleaned properly in a long time. The carpet had such stains on it that I did not walk on it in my bare feet. The bathroom was not properly cleaned and one had 1 large towel in a double room? Strange. We also got lip when requesting an additional towel?!?! My advise, avoid at all cost. The hotel seems to be focus on hosting airline crew for the night, and I feel sorry for any crew that has to regularly stay here.

    2
    « Dirty carpet in room, slow internet »

    I have stayed at this hotel around 15 to 20 nights over the last 11 years it is going down hill. Close to airport is a plus. Shuttle runs limited service at times 1 time per hour mid day, 2 times per hour morning and late afternoon. There are several restaurants you can walk to I would not suggest eating at the hotel no customers so I cannot see how the food can be fresh. All staff members were great!

    3
    « Two nights stay »

    After 3 very short stays ahead of early flights the morning after, This time it was a 2 nights stay with more time to assess the services of the hotel. The result of this experience is a far better opinion on the hotel facilities and services. I may choose to stay again at Best Western Incheon, on account of its excellent location and good services to the busunessman..

    4
    « Great place if you need to escape out the window »

    My room had a box containing a "Descending Life Line" beside the window. I travel a lot and this was definitely a first for me. Luckily I did not need to use it. Aside from providing the above-mentioned Bat-Rope, nothing else really distinguished this hotel. But it was clean, efficient, and decent value, and the shuttle from/to the airport was frequent enough. A fine option for a quick overnight connection at ICN.

    2
    « Cold grungy room, no wifi »

    Bad things : There was nowhere for the taxi to park when I arrived at the hotel. There were two big hotel buses parked in front taking up all the space. The taxi had to drop me off down the street and I had to walk about half a block with my luggage to get to the hotel lobby entrance. Room 738 should be completely renovated. The room temperature could not be controlled from the thermostat. It was 18 deg. C in the room when I checked in (month of October) and when I set the thermostat to 25 C to get warmer, the room actually got colder going down to 17 C. I had to raise a fuss to get the front desk to send up a space heater (radiator) to make the room livable. The heater ran all night on high while the room climate control tried spit out 18 deg. C air. Finally in the morning the temperature had gotten up to the low 20's. The shower only has a half curtain panel - water gets all over the bathroom when you take a shower. The shower nozzle would not stay in a raised position - kept sliding down below head level. Much of the lighting in the room did not work leaving the room dark and gloomy. One light at the desk would not shut off completely and kept flickering all nigh long.. The plug was hidden behind the desk and TV stand. The wifi / internet was practically non-existent in the room. The hotel front desk could not explain what was the name of the network to connect to (there were many networks with the word Best in them but none of them worked well.) Either the signal wasn't strong enough to reach the 7th floor or it was extremely weak and would drop intermittently. At check-in I overheard other guests saying the only place they could connect to the wifi was in the lobby. The carpeting in the room was gross. It had stains all over and looked like it was 30 years old. There were some hotel slippers in the closet but they looked like they had been worn by lots of other guests. The Good things: Hotel is near ICN airport and the hotel has a free shuttle to the airport. The hotel let me check in early and gave me a drink voucher.

  • 4
    « Stop over after arrival in Korea »

    The Best Western is a clean, comfy hotel situated close to transport links into Seoul. The shuttle service to the airport is also pretty good. In terms of the rooms, they are pretty much like other Best Western hotels, not overly posh but absolutely fine to crash out after either arriving at Incheon or awaiting an early morning departure. There is a convenient supermarket situated around the corner which is handy for essential items such as water etc (the hotel shop isn't cheap!).

    5
    « Enjoyable stay in Incheon »

    Best Western Premium is a convenient hotel to stay for one or even more nights near Incheon airport. The hotel offers nice and spacious room which are well kept. Staff is very friendly and the breakfast is quite good (a mixture of Asian and Western dishes). The shuttle bus runs frequently from the airport terminal to the hotel. If you prefer local restaurants, you won't be disappointed as there as few cheap Korean food outlets just next door.

    5
    « Efficient. Satisfactory. Job done. »

    I recommend this place without reservation (but make a reservation!). Is it luxurious, no. Is it a 5 star top hotel, no. It is what a Best Western is supposed to be. Efficient. Satisfactory. Job done. I arrived late and left early. The room was clean. Internet was fast. The shower was good. Breakfast was quite good considering their need to balance Western and Asian. Front desk staff were super helpful, friendly, and effective. And, the spa is 24 hours. So few have such an option. Fantastic. I had a 02:30 treatment. And it was superb. I had massage in 4 hotels in one trip. This was by far the best. The therapist is built like an ox. She thrashed me until every knot gave into her will. In conclusion, I hope to have a chance to visit Seoul so that I can return to this hotel. The management and staff deserve credit for the ultimate airport transit type experience. Well done.

    3
    « Average hotel, ok for connecting flight. »

    It's an average hotel, no surprise here. For one night stay or so. It's dated and does not look like it's being taken care meticulously. For this purpose it's defenetely overpriced. The only good is that is very close to the airport. But subway is close as well, jump into the train and you'll have all choice of other cheaper hotels all around! Be careful with mini bar. They charge for everything, even water! An attendant said that water was free, and next day we got a bill for 5500KRW. Really, that is how to treat guests? It's kind of low, lying like that....

    2
    « Disappointed, Not Best Western in standards »

    I was absolutely amazed. I have been staying and thus Westerns for years. And sometimes paying a premium price just because I know that they'll be clean and comfortable and will be safe and healthy for my family. We went back and forth with emails to finally do the booking and to be clear on everything. And what we got was an overpriced dumpy hotel. I'm sure this hotel was beautiful five years ago when it looks like they remodeled it. However it was in need of maintenance, smell bad and the staff was of not of much help. We needed a place to rest for a few hours before jumping on an even longer flight, and this is not the place we would've chosen if we would've seen it. I would spend a little more and find a better hotel.

    4
    « good for transit »

    Not a hotel to amaze you but very functional especially when you travel via Incheon Airport. Easely accessible and you get a good night arriving or departing. The Restaurant is quite good. Nice buffet with mainly Korean dishes. Beer and Wine promotions make some happy moments affordable.

    3
    « Very convenient »

    Stopped here two different times while traveling through Seoul. It's very close to the airport and there is a free shuttle to and from the airport. It is a very basic hotel, with whatever you need for the night or maybe a few. There's a small convenient store n the basement, and another a block away. A few great local restaurants writhing walking distance to grab a quick bite. Bottom line, if you're trying to save a few dollars, or won, hop into the BW for a night or two. Comfy beds and rooms were clean enough.

    3
    « Very close to Incheon Airport »

    I stayed here for one night before leaving Seoul. The shuttle is very convenient - it was waiting when I arrived from Busan and I used it to get back to the airport the next day. The shuttle runs every top of the hour, I believe. The room was basic, the Wi-Fi was fast and stable, the desk chair was uncomfortable. I did not dine at the restaurant located at the lobby level. Instead, I had a cheap Korean meal just a few doors down from the hotel. If you're looking for a basic place to stay that's very close to the airport/train station, this is a good option.

    3
    « Convenient but dated. »

    Chose this hotel as we needed somewhere close following our long haul flight. The shuttle bus was convenient. The room was fine and quite comfortable however the whole hotel needs a complete refurb as it it now looks terribly dated. The breakfast was expensive although there was a good selection available. This was our first breakfast in Korea so it came as quite a surprise to see chicken, rice, chips and hot soup. However cereal is available for the more western of us!! It is good idea to check the shuttle timetable as we found ourselves stranded as the drivers seemed to take an hours break. We wanted to visit Seoul and the reception allowed us to put our bags behind the counter which was much appreciated. Apart from the dated decor, the other thing that perhaps needs to change is for the reception staff to smile a bit more!!!

    5
    « Value for money »

    Extremely clean. Shuttles every 10&40 past in the hour from the airport to the hotel, the shuttle is available across the exit 14. The rooms are very spacious and clean. Equipped with a mini bar and a kettle and a safe! The breakfast spread was very extensive. The staff is very courteous and helpful; j requested for an early check in and got one almost as soon as I arrived this morning at 10:00 am The Emart ( a local supermarket) is almost diagonally opposite the hotel and is equipped with everything from clothes to fruits and toiletries . Even has a pizza counter there .. Highly recommend it ...

  • 3
    « Convenient location but not clean »

    Located very close to the airport so quite convenient for a layover stay but the rooms are dated, shabby and not very clean. Desk staff speak good English and there are several restaurants and convenience stores nearby, so dinner options are good. This hotel serves its purpose to stay close to the airport for a reasonable price but the room quality and upkeep are lacking.

    4
    « Overnight stop before and after arriving »

    The rooms were fine. Although, on our return trip through the shower/bathroom was a little rough (some mold in the grout). Front desk staff were excellent and spoke English very well. Shuttles were convenient but only run every 30 mins (and once an hour during certain times) - posting the schedule would be nice (maybe it was there and I missed it). I have used this hotel about 12 years ago and glad to use it again. An eMart is conveniently located across the street (eMart is a department store).

    3
    « Airport overnight stop »

    Functional hotel for overnight transit stop. Restaurant not very exciting but OK. Easy transfer to/from the airport. Reasonable price. Views nothing to write home about. Room best part about it, comfortable and good WiFi.

    3
    « Convenient for a layover »

    The hotel was comfortable and quiet, a good spot for an overnight layover. There is free shuttle service to and from the airport but it runs only every 30 minutes at peak times and hourly at others. If you miss the bus, the wait can be extensive. We found that the air conditioning thermostat in the room did not work properly and it became warm overnight. A bedside lamp and the clock radio were broken. That said, it served its purpose and the rates were reasonable.

    3
    « Late night flight »

    We arrived into Seoul late and I wanted to stay nearby the airport and travel into the city the next morning. The website said a 5 minute walk from the airport, but this is far from accurate. It is more like a 20 minute walk. The hotel shuttle didn't run late enough and unfortunately we decided to walk it. The staff provided the most basic of service and the room was pretty standard, albeit large for Asian standards. We were able to catch the free shuttle in the morning at least.

    4
    « Good standard for an airport hotel »

    Had a couple of nights here on business. The service was great and all staff spoke excellent English. Check in was easy and then it was up the big glass elevator to my room. This was spotless and well equipped. Had a light meal in the restaurant which was very good with loads of choice. WiFi was fast so I could get some work done. Breakfast was also very good with a wide range of foods. Check out was easy and there was a free bus to Incheon airport. Overall a very nice stay.

    3
    « An unexpected overnight due to missed flight »

    As I missed my connecting flight to Chicago, Asiana put me up at the BW Premier Hotel. The lobby is open and spacious, and the staff were efficient in taking my hotel voucher from the airline. The hallway to my room was smoky, but the room was just fine. Nothing fancy about my room, but it was clean, and I got a good night's sleep there. I did not partake of the breakfast the next morning but it looked as though it would have been just fine. While waiting for my bus ride back to the air terminal, I saw the crews of several Asian Airlines who also stay at this hotel. Overall, I was pleased with this interruption of my scheduled flight. I was well rested for my flight back to Chicago.

    4
    « Just Right for a Layover »

    We had a twelve hour lay-over in Incheon so we booked a room at the BW Premier. Normally you can only check in at two, but if you are in and out on the same day, you can get your room from 9am until 6pm. The bus or train shuttle between the airport and hotel is free. We could have had breakfast before we checked in, but we had just eaten on the plane. The staff were helpful and prompt and the room was quiet and clean. A quick shower and to bed. Having done both, I recommend this over staying in the transit hotel in the airport. They have a gym if you aren't tired. I'll do this again I'm sure.

    3
    « Not the best but did the job »

    The hotel is approx 5 min bus ride from ICN. Bus ride is free. Go out of airport and look for chartered bus parking, near door 12 I think. Look for best western bus sign and wait. Hotel is just across the Incheon Airport corporate offices. Also next to Grand Hyatt. Outside and immediate vicinity of hotel are food shops but are in Korean. Walk a bit around the corner and you'll see a Mini-stop. Its a convenience store like 7eleven. Inside hotel is their restaurant, The Patio. Serves decent buffet breakfast. Also open for lunch and dinner. At the basement is also a convenience store but not well stocked. It has the chips and soda. Gym can be used. Rooms are decent sized, fairly clean and maintained. Has wifi, ref, safe, closet, tv. There is a coin op laundry. If you're a tourist, don't expect much from the area. You'll get more action inside the airport. Take the free bus and go there. The airport is the hub. There is a train station; just follow the signs. Trains will get you to Gimpo and even a non stop express trip to Seoul for Krw8,000. Plan your trips and know where to go. In summary, you can base yourself in ICN and move about but you will be limited by your train and bus schedules. Still doable.

    4
    « Great location »

    Rooms are a little older, but very clean. And excellent location. Convenient free shuttle. Very friendly staff. Good dinner buffet, though a bit pricey. Excellent breakfast buffet options. Nice, clean hotel in a perfect location for a good price.

  • 4
    « Day use stay »

    I had booked a daily use stay at Best Western Premier Incheon as I needed a few hours before my flight. I had booked a day use which meant using the room for up to 6 hours. It was good to my use. I slept, relaxed and showered and off I went. Stayed here before both for the full night stay and a day stay. The hotel is conveniently located around 3-4 minutes away from Incheon International Airport. Shuttle comes twice an hour or once an hour depending on the time of day. You can get on the shuttle at the last exit doors of the airport. This is where other shuttles stop (just cross the street). Free wifi in room, and amenities and drinkable water provided. If I ever need to book a day use, I will probably stay here again because of the convenience. No concierge, but no problem.

    3
    « service & location »

    1)Service from coffee shop staff is nice and helpful ,he did not hesitate to help me get ice when I told him I need ice for cold compress on my swollen feet. 2)Service from most reception is gd & efficient,except one big guy very unfriendly.. We have eye contact during check in & I wanted to enquire about the free shuttle timing to myeongdong but I have not yet even finished the sentence ...,then he walk away.so I'll-manner & lazy.at that time, there are 2 other check in staff at the reception )the next morning,I wanted to make plan for the day thinking I will browse around downtown daytime but worried cannot make it to go to the supermarket when I return in the evening so I call to check the closing time of the supermarket...as I am unsure of the eMart address so unable locate the opening & closing time..from Internet. ?.he sound so impatient say he is unsure and ask me to go supermarket now instead of checking it out. So unhelpful.....he is in the service industry, the least,he can do is ask/check with His staff... It seem like he does not care much about his job...he has the don't be bother attitude... On the date of departure,I saw him alone....I observed that he is very unhelpful to Asians except Korean man.e.g 15 mins,prior departure from hotel,when I was talking to him about me checking out,a Caucasian just simply bypass me ,interrupted my conversation with the reception & dump the hotel key on reception desk & Question loudly (not ask)the reception 'is the bus to airport leaving ?'.the reception answer the guest , disregard my presence , ignoring me which is pretty rude...the least he should do is inform the guest that he is with someone & will attend to him shortly ...instead... Btw,I am also going to the airport too. I do not understand where some ppl just being so inconsiderate..if u need to catch the bus then pls Wake up early! 3)airport bus driver is friendly and helpful E.g he greet u & assists with lug. 4) free shuttle bus to downtown (myeongdong) which is good However there room for improvement As the bus schedule to leave at 12 noon but took about 1 hr 15mins to reach myeongdong due to traffic condition The return timing is either 3pm or 7.30pm Can u imagine ? After having lunch there ,is already after 2pm there isn't much time for browsing around if u going to catch the 3pm bus. But between 2pm -7.30pm (the gap is too big).... I would suggest that they consider review the time for 3pm to 4pm or 5pm instead.

    4
    « Quiet and convenient to airport with free shuttle »

    Nice hotel and in a perfect location if you are needing to get to airport. Free shuttle service makes this a perfect location. Free 2 drink tickets when you arrive was nice and the restaurant was nice also.

    3
    « Adequate but not exceptional »

    Overnight stay prior to flying out. Late check in. Restaurant closed, no overnight room service. Room clean and comfortable but a little dreary. Everything found to be working ok. Wifi good. Conveniently located. Complimentary transfer to the Airport. Hotel reception efficient and friendly. Overall, as the title says adequate but not exceptional.

    3
    « not for business »

    There are many airline crews and they get the priority. In my room,there was a cafe table and sofa but no chair to work with. The bathroom was also small; if you take shower, it will over-flow to toilet. The price could have been cheaper for this location, the size of the room and this bathroom. Not really recommended for business people who would work at his/her hotel room.

    3
    « Good for guests taking early flight at ICN »

    Pretty "senior" hotel gives great convenient to access to ICN airport. Shuttle runs to and from ICN airport prompt and efficient. Guest room is too dim and can see hotel put effort by putting additional lights and desk lamp. Wifi speed is satisfactory and individual router, desk top computer available in room. Since many devices added, most power outlets are occupied. One of the reasons is two adjacent power outlets cannot be used at the same time for guest using traveller adaptors so some outlets have to left idled.

    2
    « Near ICN airport »

    Choose this only IF u need to be near the airport. Room Amenities are bare minimum and the air conditioning doesn't work, May be that was why there was an extra a/c installed above the beds which means u have strong loud winds blowing on your head as u sleep or a dry stuffy room. The remote is in korean and had a don't open stuck to prevent u from adjusting a room temp to your desire. I woke up a few times in the night with a dry throat and subsequently suffered a sore-ish throat the next morning and for the next 3 days. The staff doesn't speak good English making it difficult to communicate with them. The hair dryer which is fixed to the wall, caught on fire and there was no individual hair dryers available ... In a nutshell, not a good stay ????

    2
    « Close to the airport »

    Wouldn't have stayed there except it was close to the airport. Breakfast ($25 USD) not included in the price of the room. Plenty of good, reasonably priced restaurants nearby. Located in a nice area. No bath tub, only shower in the room. Comparable to a Days Inn - not a Best Western - in the US. Had a better hotel in Daegu for less than half the cost of this one.

    3
    « It's an airport hotel »

    What do you expect from a hotel this close to the airport. I wouldn't stay here if my flight back to the UK was later in the day, but to get to the airport for 7am, it served a purpose. Room really could have done with an update, lighting is poor and the safe in our room was very portable! The restaurant area didn't look that appetising so we popped over to the hotel opposite for some food, but the beds were comfortable and we all had a reasonable nights sleep.

    1
    « Last place to stay »

    The idea was to stay close to the airport for an early departure, which this hotel full fills. Anything beyond that is not an option. The room is right out of the 50's, old stained carpet. The bed and the floor are about the same level of comfort. The staff is impersonal and spoke to each other rather than to us checking in and out. No personal touch, no Korean hospitality. We would never stay here again. I would rather sleep in the terminal. On the positive side, the shuttle runs on time, and is a short ride.

  • 4
    « Inside the Incheon Airport, practically... »

    My flight back home to the east coast of the US is around 10 AM. If I were to travel from downtown Seoul, I would have to head out at least by 6:30. At this hotel, I can leisurely pick the time and get on the free shuttle bus operated by the hotel or by the airport authority. There are other officetel type of accommodations nearby; but they are a little bit quaint no-frill outfits. This time, I stayed one night at the time of arrival, left part of my luggage at the hotel which it was glad to do so, flew to Japan and took care of business, and rechecked before returning home. Rooms were spacious and well-kept. Considering the proximity to the airport, it was surprisingly quiet. Many places to eat and shop, including at the airport. Coin-operated laundry on premises. It beats having to wake up and hustling for a airport bus or a taxi at dawn.

    3
    « Served a purpose »

    Best sleep in a hotel for a long time. Great mattress and even better pillows. A first for a North Asian hotel for me. Apart from high quality sleep, an uninspiring hotel that looks and feels dates. Seems to be a major airline crew dormitory. Shower head leaked and sprayed water everywhere except onto shower occupant. No air con controls so despite snow outside had a Sahara like wilting heat in the room. Poor lighting. One bedside lamp had exposed wires on base presenting a real risk of electrocution. Breakfast buffet had very odd offerings. Slices of ham in orange juice we a new one for me. Food was not warm enough. Well located a few hundred metres from terminal. Fast. Heck in and check out despite busy reception area.

    4
    « suitable for early flight or late arrival »

    Booked this hotel for one night for a late arrival. Arrived airport 9:30pm, reach the arrival hall at 10:10pm. took a little time to search for airport shuttle stop, which is located outside Gate 14. Shuttle bus runs every 15 and 50, i've waited for 20 minutes before shuttle arrives. Around 5 minutes shuttle ride to reach hotel, speedy check in and our room was spacious and clean. no complaint for just one night. Hotel breakfast was basic, cost around USD 20, i will not pay for that next time, no worth the money. Other than the breakfast, every thing was fine for the money paid.

    4
    « Suitable for early flight passengers »

    Many early flight passengers choose Best Western over Hyatt surely because of the rate. Some services provided like free airport shuttle bus, welcome drink (tea, coffee, fruit juice) & that is. In room wifi is super low signal & surprisingly no concierge service so we had to carry all our luggage up to the room at 10pm when we check-in and bring down at 6am next morning when we check-out.

    4
    « Convenient, clean, and great staff »

    This hotel after some extended travel in South Korea was a welcome surprise. The staff was wonderful, a restaurant with a wide variety of food choices and a nice buffet. The room was small as expected but perfectly functional. Shuttle service to the airport was frequent and no problem. Enjoyed the stay for the evening before a long flight home.

    3
    « Average at best, worst is chlorine smell in the rooms »

    OK, so, having visited quite a number of hotels, and also airport hotels as well, which is important, since airport hotels due to their unique locations sometimes allow themselves lessen their standards, I think I am able to write honest review here. First, for the hotel, which falls in category airport hotel, most important is to be clean, with no bad smell, rooms must be up to date, and bed comfortable. No design or special bells or whistles are needed. So, here you get here when you enter the room is mix of cigarette smell, with very strong chlorine smell, like in poorly maintained public pool. OK, that also means they had cleaned, it maybe it is "clean" now, but well.... due to really "tired" rooms, which long need renovation, it just does not looks like that. In the bathroom for example in a room where we was, power plug lacks front panel, leaving totally open wires. Wifi router with a bunch of wires are simply thrown on a ground near power plug. OK, i understand, that is done to shut up those, who complained about poor WiFi reception, but hey - it's hotel room, you can buy a small table for pennies, considering that this corner is totally empty. For a good - bed is pretty comfortable, so is the blanked, room temperature good, and it's quiet. That compensates all above mess, but still does not allows me to give 4 stars here, because here's why - room service prices are just crazy overpriced, with waiting time 40+ min. But again, location & shuttle bus service to airport is well organized so, that's a plus. Why I did not gave to this hotel more that 3 stars is that having visited more airport hotels, i just simply know, that even having this exclusive location, you can offer better standards and better rooms at same costs. If you want. They apparently don't want, since I am sure most of the business comes from airlines booking rooms for delayed flights or for airline staff, who won't complain, so, they actually don't expect you back. Otherwise, there would be some managers touch, it apparently isn't here up to now.

    3
    « OK hotel to catch an early flight »

    I chose this property for its proximity to the airport since Incheon is so far from the center of Seoul and I had a morning flight. It was a cold and blustery night when I arrived. The staff had disabled some of the doors in what I guess was an effort to keep the cold air from coming straight into the lobby. The staff were friendly and helpful. The room was an average mid-scale hotel room. The bed was comfortable and the shower worked well. The "neighborhood" near the hotel had a number of restaurants and clubs. The large building next to the hotel appeared to be deserted aside from the E-Mart in the basement. Walking into it was a little spooky, like a scene from a horror movie. The E-Mart itself was pretty good-sized and had a decent variety of food and drink options. The airport shuttle was on-time and efficient - a mere 3 to 5 minutes door-to-door. This hotel met my needs, but had nothing memorable about it. I suspect it is less expensive then the Grand Hyatt next door.

    1
    « Not a good option »

    Oooh. First of all I chose the hotel nearest the crowded airport. Turned out to be this overpriced hotel. Room is rather small. Once you open the door you will feel the intense smell of smoke. Toilet is tiny. Room is rather dark due to strange lightning system. Walls are rather thin. You may hear people talking or sneezing :-) Stay somewhere else. This is not a good option.

    3
    « Good choice if you leave Incheon early the next day »

    The airport of Incheon is far from Seoul downtown and the traffic is intense. As my flight was early in the morning I decided to have my last night in Seoul close to the airport. This hotel is very good for this purpose and offers a free shuttle between hotel and departures (however, every 30 minutes at best). Positive: spacious room, free and efficient wifi, efficient check-in and -out. Average: food in restaurant is good but a bit expensive for what you get. Missing point: when located so close to the airport, many clients (who are in transit for only one night) would appreciate a same-day laundry service (I mean given at 2pm and got back at 8 pm) even with an extra charge. In total, for the price I paid (less than 100 € for one night, without breakfast - 23 € extra, so I went directly to the airport), it is a decent choice. I am however a bit surprised that the hotel qualifies as "Premier" in the Best Western ranking.

    2
    « Quick stay over transit only »

    Massive hotel with 30 minutes turnaround shuttle at night time long when freezing cold in Korea -12celsius when I was there. Aging rooms, deco old fashioned, too large and too inpersonal, very lonely welcome drink where they provide the most basic beer... And the list is long of what make you feel far from home and treated as a number, staff without a single smile all stay... Factory hotel for crew

  • 3
    « My second stay was better »

    I stayed here last August of 2015 and did not have a memorable review; however, I decided to give it another try and booked a night here in January 2016 while being in transit. My second stay was much better. The beds seemed softer, and most importantly there was a shower stall in my bathroom rather than the very high bathtub I had problems getting into during my last stay due to a knee injury. Check in was quite long, as there were only 2 front desk staff. We got a voucher for a welcome drink, but we were too tired to have it after 14 hours of flying. The hotel, of course does not compare to the Hyatt a few minutes away, but I found myself being not as critical as during my last stay. Perhaps, third time around will be a charmer? I would recommend this hotel to those whom want to stay near the airport - 3 - 5 min away. The free shuttle bus comes every hour to and from the airport. Good value for being that near the airport.

    3
    « Rooms ok but a little dated & in need of upgrade »

    This is not a family hotel (as we were informed by reception). It took some time to locate a baby crib, but this was finally solved. Restaurant is very basic. A lot of transit passengers seemed to be pushed here by Korean airlines. The rooms are clean and adequate, just dated and in need of an upgrade. The Hyatt is a much better bet (although more expensive)

    4
    « Great overnight stay »

    Stayed here for a stopover in December. Once we finally found our way out of the airport, the hotel was only a short shuttle service from the airport and vice versa which is really convenient. As we didn't get to venture around South Korea, the rooms make you feel like you are and have a good ambience about them. A perfect hotel for a stopover.

    5
    « Much better than what has been said »

    We stayed at Grand Hyatt on the first night we arrived at the Incheon airport. That hotel was nice and the shuttle bus frequency is every 15 min, but you have to pay for all the services. Then on the way back to the Incheon airport, we decided to stay at Best Western instead. We got a premier room just for a few bucks more. Their shuttle bus runs at every 30 min during peak time. As a matter of fact, we dropped off our luggage at the hotel and took the shuttle back to the airport for dinner and shopping and then back to the hotel for a nice sleep. The shuttle ran on a very reliable schedule. For the price, this hotel is the best for travelers to stay close to the airport- very comfortable, very friendly, and very close to the airport, plus free reliable shuttle (you cannot ask for more).

    4
    « Western Amenities near the airport »

    We have tried 5 different hotels on our long layovers at Incheon and this is the only one that is close, comfortable, with "normal " western amenities and room set up. They also have a free shuttle on the hour but if you come after midnight it's only a 5,000 won ride ($5.00) plus you can arrive late and check out late. I like everything about this place except that the breakfast isn't included and is expensive. They should make a cheaper option than 20,000 won .

    5
    « Wonderful Hotel »

    Great staff and stay. Very clean facilities and room. I am happy to say that the customer service was impeccable and would highly recommend this hotel. The restaurant for dinner was great and I received a complimentary side. Complimentary internet was a bonus. Pleased to stay here again if needed.

    2
    « Poor Room Structure - Ramp in middle of room »

    The title said it all. If the situation cannot be improved due to structural issue, at least warn customers staying in the room about the danger of staying in Best Western, just a terrible experience of staying in the hotel. Price definitely not worth to try next time.

    4
    « Very good stop-over »

    The hotel is close to the airport and has a shuttle service - very convenient for a stop-over between two long flights. The check-in was efficient and courteous and the hotel provided a calm environment, a good night's sleep and a good breakfast.

    4
    « Good Hotel Close To Airport »

    This is a good hotel to stay if you are flying out of South Korea Incheon airport. It is very near. They offer a airport shuttle service. Not to sure about the surrounding area though. I would stay here again if I had to fly out early in the morning.

    4
    « Very nice hotel close to Incheon »

    excellent service and clis proximity to airport. Got in very late and I was able to check in quickly. The room was quite comfortable and quiet. Had a good breakfast selection and OK fitness area. Loved the indoor golf area. Definitely will stay next time.

  • 4
    « nice hotel for brief stop over »

    I stayed here following a flight into Seoul. It has pleasant rooms, mine was quiet, and bed comfortable. The breakfast was a nice buffet of western and Asian choices. check in was efficient, and cheerful. Shuttle bus to the airport although has a timetable of every 30 mins. Mine was waiting at airport and went straight away rather than waiting for the designated time, great service.

    2
    « Convenient location but otherwise disappointed »

    My wife and I were expecting a minimum standard at a chain like this but while the staff was friendly, that was the extent of the plus sides. The room was not cleaned very well, kept finding hairs all over the place and bathroom clearly cleaned quickly with little attention to detail. The wifi was horrible at best both in the room and the lobby, we finally gave up on that. For a country so well wired, it was shocking to experience that. Room was a good size and bed comfortable enough, but couldn't rest too well knowing it probably wasn't cleaned that well either. I'd recommend staying there in a pinch, but don't expect much.

    4
    « With shuttlebus easy to reach »

    Shuttle bus leaves at bus gate 14, the very end of the platform, but it is too far to walk. The bar closes early so your voucher remains unspent. The rooms are large and reasonably modern. Breakfast a lot of choice. Closeby 10 m from the entrance is the KGB bar, beware of the high prices and check the card. The russian beer is recommemded by the barladies from Wladiwostok, quite uncommon, but refreshing!

    4
    « New in Town »

    Nice hotel, very close to Incheon Airport with complemetary shuttle to and from airport which links you to the airport and other transportation options across the country. Staff were great, and booking on line was hassle free. Check in and check out was seamless. Clean and comfy. Cuisine in the restaurant had local Korean and western food. Great quality.

    4
    « Pleasantly surprised »

    After staying at the Grand Hyatt across the road more than once, I was keen to give the Best Western a go this time around, for a night before heading to Japan. Arriving about 8.30pm, Check in was swift, polite and pleasant, and I was soon on my way to my Standard room. Was thrilled with the size of the room, with a double bed and single, good in room amenities with easy access to light switches, charging points for my phone and tablet and more. The bed was hard, but nothing surprising for a hotel room in Asia. Shower and airconditioning were the only erratic things in the room - Aircon seemed to be hit and miss, with the shower pressure a letdown. Room service prompt, but the food un remarkable. Should perhaps have tried the dining options next door instead. All in all though a pleasant one night experience, in a hotel well set up for its location and purpose. Free wifi a huge positive, and fast as well.

    3
    « Average overnight airport stay »

    Having stayed overnight in incheon numerous times, I can only say thus hotel is average. The accomadation is clean and comfortable, with the usual bathroom accessories expected. The restaurant mainly caters for korean tastes, which I personally don't mind trying when travelling, however if this is not to your tastes you may well go a little hungry. Breakfast was also an Asian affair. Cheaper alternatives would certainly be a match for best western, but may just be a little further from the airport ( best western is only a relaxed 15 min stroll to terminal,more free airport shuttle runs regularly )

    3
    « JUST OVERNIGHT HOTEL »

    as all airport hotels, it is convenient. This one in particular is a bit worn down, nothing to extreme, but carpet and towels are well past their prime. Breakfaste is very good, above average. Transfer is ok, but airport is huge and you might have to walk a lot depending on gate u arrive. room service is only until 11pm which is early for this sort of hotel. there are a few restaurants and bar nearby that are open later, mostly korean food but one is casual american pizza beer & burgers "jet laged lizzard" it's great. Overall if your expectations are not very high, this could be an option.

    3
    « Watch your step! »

    There was a ramp in a bed room we stayed, which we have to be very cautious not to catch our steps. The room was a little dark and there was no warning sign for the ramp. We hope they have attended this matter by now.

    3
    « Typical Airport Hotel »

    We stayed one night here - the evening prior to our flight to Tokyo. It was a perfectly serviceable airport hotel, but certainly nothing special. There was supposed to be a shuttle from the airport to the hotel, but we couldn't find it and ended up taking a taxi - no big deal. We did ride the shuttle back to the airport the next morning and it was clean, convenient and on time. Enjoyed dinner in the hotel restaurant - called Patio. Had the traditional Korean Bipinbop and it was terrific. One downside - we were hungry and the restaurant didn't open until 6 p.m.

    3
    « Ok for short layover at ICN »

    Hotel is close to airport, and very easy to get to. Shuttle bus is easy to find (14C) and runs every 30 minutes. Front desk not friendly, barely spoke, and kept leaving me in the middle of my transaction to help another agent with a VN crew that was checking in. (Many flight crew stay here). Room very worn. Lots of stains, rips, and dirt in the hard to clean places. Bed comfortable. Quiet location. Excellent wifi. Several restaurants and an E-mart close by. Would stay again? If the price was right, and I just needed a place to sleep.

  • 2
    « Bare Bones »

    Had a quick overnight stay during transit. The staff at check in were super nice. The lobby was pretty bland as were the rooms. There were no wash cloths, no hand soap, and minimal options in the mini bar. I was given a free drink coupn at check in but I was too beat to hit the bar. For $100 a night the place could have been a bit nicer. But I have not stayed in this chain for quite some time so I really have no base line. It is less than 5 min from the airport making a good option if you need to crask on long layovers.

    4
    « Close to airport »

    Friendly check-in staff,comfortable & spacious rooms.Single restaurant with a small side lounge for evenings.No bar as such,waitress service.Be warned...this hotel caters for a lot of air crews.Breakfast time can be full if you don't go down early. Evening meal for 6 persons was a farce.....almost 2 hours before any food came and it wasn't all at the same time.Some party members eventually walked out.Plenty of other eating places nearby in just short walk. Airport shuttle is only hourly during the middle of the day & finishes before 2300.1/2 hourly at AM/PM peak times.

    3
    « Better than average / good location at the airport and good value for money »

    I would give the Best Western a 3.5 star rating (3 is too low, but 4 too high). I had an early morning flight out of Seoul so decided to stay at the airport to avoid having to travel from downtown. The Best Western is just 5 minutes away from the airport by free shuttle bus (runs every 30 minutes in the morning and evening, and every 60 minutes during the day). It departs infront of exit 14 on the departure level. There is a restaurant in the hotel, several cheap restaurants next to the hotel and if you want to splurge, the Hyatt is next door and has a very nice restaurant (with a la carte and buffet to choose from). There is also a Emart in the building next to the Best Western. So the location right next to the airport is great. The price is very reasonable. Yes, the rooms wont win any awards for decoration etc., but the bed is comfortable, you've got everything you need and as you will probably only sleep there, its perfectly fine.

    1
    « Great Location, Shabby Hotel »

    Had an overnight stop in Incheon so chose this hotel as it is right on the airport and I knew I would be really tired after a long flight. Had trouble sorting out the lighting as only one standard light works when you put your keycard in the slot by the door. After half an hour of searching for light switches I discovered that all the rest of the lighting was operated by a small, inconspicuous box sitting on the bedside table. Might have been nice to be told that by reception. I then had a shower and noticed that the silicone around the bath/shower was black and mouldy and grout was missing from the tiles. Later I realised that the toilet seat was also broken but thought it is only for one night so crawled into bed. When I woke up the next morning and turned on my I-Pad I realised that it had not charged so went looking for another plug. I then discovered that none of the plugs were working and that an extension lead was coming in from by the window and the bedside lights and phone were plugged into that. I could also see that the air conditioning unit was half hanging off the wall. To cap it all my feet started to really itch and I found them covered in bites which quickly got super itchy. I thought that I should tell reception so that they could deal with the problem before letting the room again but they really weren't bothered and just said it was a mosquito even though I told them that I slept with my feet under the covers! So all in all I think that general maintenance was poor. The room had either fleas or bed bugs and Best Western could do sooooo much better. I was pleased to get out and went back to the airport early for my flight.

    4
    « Convenient to air traveler »

    Hotel is clean. Room are old but clean and have the requirements of a business traveler. Hotel shuttle service to airport is great. Several dining options close to the hotel as well as convenient stores. Staff is very friendly.

 

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·From: Incheon Airport. The Best Western Premier® Incheon Airport Hotel is located 0. 50 miles from Incheon International Airport in the heart of the International Business Center at Youngjong Island.
 

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