BEST WESTERN Willerby Manor Hotel,  Hull

4.0/5  - based on 501 guest reviews.
Well Lane, Willerby, HU10 6ER, Hull, Great Britain - See map
+44 1482 652 616 +44 1482 653 901

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> Room 1

1 adult

 

Hotel advantages

  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Heated pool
    Heated pool
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
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TripAdvisor Traveler Rating
based on 501 traveler reviews
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We're delighted to say that BEST WESTERN Willerby Manor Hotel is one of the highest rated AA hotels in the Hull area. No wonder! With 3 acres of beautiful gardens, it provides an unrivalled setting for your overnight stay or special occasion. . . with an enviable reputation for the quality of the food too! The hotel boasts a brand new contemporary brassiere, complete with a wonderful (and spacious) outside dining area, so you can chill out with a hot meal in relaxing settings! Only four miles from the busy, bustling city of Hull, you'll be in the right place to explore the historic sites of Beverley and York nearby. All bedrooms are individually decorated to an exceptionally high standard, all with ensuite facilities. And for fitness fanatics, use of the extensive health club facilities, including 18 metre swimming pool, sauna, steam room, is absolutely free. Coast, countryside and convenience await, so what are you waiting for? Enjoy your stay.

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Room 1

Guest reviews


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based on 501 guest reviews
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Excellent
 
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Verygood
 
160
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64
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33
Horrible
 
23
Business Business 126
Couples Couples 197
Family Family 75
Friends getaway Friends getaway 48
Solo travel Solo travel 25
Cleanliness
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Service
Sleep Quality
Value
BEST WESTERN Willerby Manor Hotel,Hull
  • 2
    « Not again »

    Renovate this hotel. Toilet seat was loose, tiles on the bathroom floor was loose, the reuse of shampoo and soap containers had been going on so long that the writing was worn of. The sink was clogged. The mattress was dead this probably happened 10 years ago. I had a cold during my stay and emptied the tissue dispenser, 3 new sheets of tissue was then put in to the old dispenser. The food in the restaurant is pretentious and to expensive. Luckily other guests recommended The Starinn pub for a 2 min walk from the hotel great food at reasonable prices.

    4
    « enjoyable »

    stayed for two nights on a dinner bed and breakfast basis. booked an excecutive room with walk in shower. room had a seating and tv area, an enormous bed, bathroom was newly decorated and really nice. food excellent well cooked varied choice at breakfast and dinner. highly recommend.

    5
    « Very welcoming »

    Stayed just for one night, but booked an executive room. The welcome was warm and friendly and check in was swift. Our room was right at the end of a very long corridor, which at one point is quite claustrophobic, we feel that it is a point where an extension on the hotel joins the older part. However when we got to the room we were very pleasantly surprised, we had seating area with comfortable tub chairs, a small coffee table and a good sized television. The bed was king sized and comfortable, the bathroom was spacious and very clean. The shower over the bath was very powerful too. We had a meal late on in the restaurant, but the service was excellent. Breakfast in the morning was very relaxed, buffet style for cereals and Continental, but waiter served for full English, the quality of the food was great. We will stay here again.

    5
    « Quality throughout »

    Room, staff, restaurant meal and breakfast were all just perfect. One night was not enough. We are sure to return to this haven of tranquility were the simple qualities of a warm welcome, very comfortable room and good quality food all come together with the support of a well drilled, but relaxed team, committed to presenting the best of this lovely hotel.

    5
    « Really enjoyed our stay »

    Stayed over night with our two dogs. Staff were very friendly and went out of their way to ensure our stay was pleasant. Food was really nice, and room was immaculate, would definately stay there again.

    5
    « Our Stay at the WILLERBY Manor Hull »

    A lovely hotel within easy reach of many local attractions. As Hull is the City of culture 2017 it was nice to travel back there. The Willerby Manor Hotel is a lovely place to stay with nice pool, the Fig Brasserie food we found very good, we would happily stay there again

    4
    « Little break away »

    Stayed here for 3 nights. Room was very good with a view in to the gardens. Staff very friendly and helpful. No real ale on due to running out, not a happy bunny, only Tetley smmothflow on as a beer (yuk). Was a little miffed that the lady doing massages and beauty treatments was off all weekend as this was a treat for my girlfriend. Still had a great time. Gym and Spa was really good. Dude in the gym could smile a bit more but he was ok.

    5
    « One of the Best »

    This is possibly the best Best Western we have stayed in. Although our room was not upgraded it was still of a high standard and indeed superior to some of the upgraded rooms we have been in in some places. The restaurant was a pleasure and the value for money excellent. We will be back

    3
    « Nice Hotel but food was Horrible »

    We Arrived at around 18:50 on the night of our stay we booked this hotel as it had a Pool and Gym but were told when we arrived that these would be closed soon. It does not state any times on bookings.com but this was a major reason for our stay. When we were told where our room was we had to walk downstairs and the room was spacious but very dated and could do with a paint job. The Staff were very helpfull. We had a meal in Figs which is located in the Hotel. Horrible is the only word i can describe the food we had we had the Fish and Chips and it came with the Fish on the chips with the Fat dripping of it i could count on 2 hands how many chips were on my plate (8 in total).

    5
    « Great weekend »

    We stayed at Willerby manor only for one night and had a lovely time. Our room was excellent, really clean, spacious and homely. The facilities were ample. We also had breakfast the next morning which was really enjoyable and the service was really good. Thank you for a great day would highly recommend and stay again.

  • 2
    « Mutton dressed as lamb »

    First impressions of the hotel lulls a false sence of security, looks nice enough, but turns out its crumbling to the ground. The food is terrible..and the new menu doesnt work at all. Willerby fails!

    4
    « Friendly place to stay »

    We stayed here for two nights. The staff were very friendly and helpful. The room was very clean. It was big with a sofa in it, as well as a desk and chair. The walk in shower was fabulous. The whole atmosphere of the hotel was relaxing. The restaurant was busy and very popular. Book ahead to get the time of your choice. Looking forward to visiting again.

    5
    « 80th Birthday Weekend »

    We booked the Willerby Manor for my grandmothers 80th Birthday where we had an afternoon tea and evening dinner for her From the beginning, the hotel, it's team and organisation were absolutely fantastic and nothing was too much effort. They were able to tailor each event to our needs and what my Nanna wanted. The original room we were shown was not suitable/ what we wanted and it was changed without hesitation by the hotel. From the moment we checked in, the staff were friendly and helpful. Breakfast is good and any hot you order so it's lovely and fresh. I didn't use the Figs Restaurant during my stay so cannot comment on it. The rooms were lovely and clean and would recommend the rooms overlooking the gardens. The leisure facilities are good and suitable. Overall, the hotel is a fantastic venue for a family get together and it's accommodating to what YOU want. What also makes this hotel special is it's relationship with Guide Dogs allowing it to be used as a 'residential' for new partnerships where the owner and their new guide dog live there for around 2 weeks to build on their partnership and work with the guide dog staff to get to know each other. For a hotel to do this is fantastic and allow it not to have an impact on either other guests or the owners themselves. Thank you Willerby for a fantastic weekend and for making it memorable for my nanna.

    2
    « Wedding »

    Stayed here this September ,access to disabled room through fire door.Unable to gain entry till opened, also ramp going down onto hotel car park dangerous. My wife's electric wheel chair slid due to badly cleaned ramp.Also disabled access to dining room through gym entrance is standard fire door.For such a large hotel group I find this totally beyond disbelief .Room large and bathroom good acces, only problem no grab rail for toilet.Also carpet in the room badly stained and dust around, to many rooms for the room cleaners to manage.Good points staff excellent and really helpful, food was good. Best Western I don't think more like average western, I've stayed in cleaner and more accesible budget hotels.If you have walking problems I'd look else where as no lifts to upstairs rooms,and as previously explained wheelchair access poor.

    3
    « Quiet and pleasant »

    We stayed two nights in this hotel as we attended a wedding near by. The staff is particularly helpful and friendly. The breakfast in the lovely dining room overlooking the gardens is excellent. Everything is cooked to order and there is a big choice of fruit and pastries. The only thing we didnt particularly liked was our bedroom. It was their standard room. It was on the small side and in need of decoration, especially the ensuite bathroom. The room had all amenities necessary for a stay but it looked shaby. Too bad.

    3
    « Not much to complain about here »

    Approach to the hotel probably gives the impression of a restricted site and a little run down. But the gardens are extensive and rather nice. The public rooms are mixed decor, some modern, some not so modern. An extensive leisure suite seems to be well patronised by members. Hotel block has basic architecture but rooms are as one would expect in 2016 even if furnishings are a little dated. One cannot expect such businesses to have ultra modern stuff all the time. Breakfast was standard English fare well presented and cheerfully served. We had two evening meals. One was good one not so good. Staff were cheerful and attentive. Perhaps a little pricey but we could recommend.

    4
    « Nice hotel with lovely grounds »

    I stayed for two nights as part of a large group for work. My room was great, really large (it was a suite - room 226). There was a lot of dark wood which might not be to everybody's taste but lots of cupboard space which to me is more important. The bed was really comfortable and the room was quiet. The breakfast was really nice - cooked breakfast which you could choose what items to have, plus fruit, danish, croissants, cereals etc. We also had a very nice hot buffet one night and a 3 course dinner the second night. We had a drinks reception before the meal and as the weather was nice we took advantage of wandering out onto the patio which has heaters if it is a bit chilly. This made a very nice start to our evening. I must mention the staff who were very helpful throughtout. The wi-fi is a bit fiddly especially if you cannot pick up the email with your code which means you have to keep registering but staff helped me to get registered. Everything ran smootly. There is a swimming pool which I did not use so cannot comment on.

    4
    « Short stay »

    We were attending a friends wedding, so we just needed an overnight stay somewhere convenient. Out room was large, clean and well appointed....although a mini fridge would have been appreciated. There was a leisure centre, but we didn't have chance to use this unfortunately, we did however manage to relax outdoors in the garden with drinks and a light snack before leaving for the wedding. Breakfast was good, the staff were all very helpful and we would certainly stay here again if we were in the area.

    4
    « Brilliant food »

    Stayed one evening with work colleagues. Decent gymnasium. Rooms large and a little dated but this adds to its quaintness. Beds are large and comfortable . Stayed in room 325 which was lovely and quiet. The food is excellent, I had the monkfish and my 2 work mates had the Caesar salad with salmon and the battered cod. Absolutely delicious and a real ale on draught. For Breakfast I had the Posh Bacon sandwich and my colleagues both had the salmon and scrambled eggs. Perfect! Staff are brilliant and cannot do enough to make you feel welcome. Large free car park and free wi fi.

    4
    « Perfect Recovery. »

    Booked a suite here following an operation at Castle Hill Hospital. Wanted somewhere close by to rest and relax and it was perfect. The suite was spacious, clean and perfect for my needs. The decor whilst basic and simplistic, was not dated. The bed was very comfortable and I had a quiet nights rest. Whilst the bathroom was quite large I felt the bath was very small and I feel that a large shower would have been better. They made the best of what they had though. Breakfast in Bed in the morning was perfect. The bacon in particular was lovely. For an extra £5 I would recommend this. I got service with a smile. A well situated hotel for travel and good value for money. Maybe Best Western are missing an opportunity though. With a little more creative design in the bedrooms and bathroom I feel they would provide an even better and value for money experience. The male receptionist was very polite and helpful and could not have been more accommodating. An asset to the team. Overall a good experience and I would return.

  • 3
    « Wedding Guests »

    My boyfriend and I booked a room to stay over on the night of the Jenkins wedding on the 5th August. The wedding was lovely. However in the morning we met everyone down at breakfast around 10 minutes after the rest of the group had already ordered food. We arrived for breakfast at 9:10. We'd asked the waitress if we could order our food once she'd delivered everyone's food. She sighed loudly and walked off. It got to 9:30 and still nobody around, so walked into the other room to ask the waiter stood there and he said he'd come through in a second. 10 minutes later, the grooms dad went and got somebody for us to eventually order our food. The food was nice once it had arrived however, still chewing on the last of our food. The waiter took our plates and we were told we had to leave now because they needed the room so we felt a bit rushed. The room was alright, nothing fancy but I probably wouldn't choose to stay here unless I was attending another wedding or event though.

    3
    « gone downhill »

    We have stayed here for business for the last 6 years, it has been gradually going downhill but this year was by far the worst. The curtains were ripped in the room, the sheets were marked with bleach, there was no shower gel in the container in the bathroom, the fan in the bathroom didn't work, the radiator was red rust. The food and drink are overpriced. On our second night we heard the couple next door telling each other exactly what they wanted a d where they wanted it as the walls were so thin!! At £140 per night they have to up their game We will not be staying again,

    3
    « Comfortable room »

    Nice room, clean and comfy bed, can't say the same about the Toby Inn , the food was not nice dried up and fly's everywhere landing on your plates all the time, and joined us again for breakfast !! I have read complaints about fly's in other reviews there must be a problem within the pub/resturant.

    2
    « Sunday lunch /dreadful »

    Will not be coming again waited 35 mins for our food and when it came = 3 roast as tough as / 2 posh carrots / 2 asparagus / 1 Yorkshire and a tiny milk jug with gravy and a whole pile of fatty beef ..... £15 !!!!! Yeuk

    3
    « Road trip »

    Very nice clean comfortable hotel. Nice setting with easy parking. Modern appearance. Windows that opened onto the garden was a great feature. At time of check in the receptionist was more focused on setting up a "tab", making a dining room reservation, and pre paying for a breakfast than resolving the initial issue of wether the room was pre paid or not. Wi Fi was not good, poor signal and had to keep logging in after any inactivity, bit of a nuisance in today's world.

    2
    « what a let down »

    we booked for 3 nights in a deluxe room 317 it was an old fashioned four poster room which i hate (personal choice) one of the windows overlooked the kitchen fans which were noisy until 11.00 at night and the other window overlooked more ventilation when we turned over at night the bed was creaking all the time also i could hear people going up and down the stairs the next morning i asked to be moved so were offered an executive room 327 which we took as it was much brighter and overlooked the car park better then the ventilation shafts the staff in the bar and restaurant were very good breakfast well never seen anything like it staff did not have a clue what they were doing kept coming out with food going to the wrong tables then had to go back to kitchen to find out were it had to go the area you picked up the cereals toast etc was in a very small area it was difficult to pick up food without getting in the way of other people the first morning there were croissants the 2nd morning when i asked i was told if i waited half an hour i could have some which i declined as my husband was already eating his full english the 2nd morning i asked again for croissants and was told they go very quickly and there were no more this was at 9 still an hour to go for breakfast if they know they go quickly why not do more !!!!!! as i do not eat a fried breakfast i enjoy the pastries also my husband asked for marmalade a key item for breakfast one would say but the response was we had 130 for breakfast yesterday and we ran out gee did no one think to go to a local store and get some we mentioned this all on checking out and it was all written down but i don't think anything will change we stay in a lot of hotels and this one we will not be returning to

    5
    « Excellent Value »

    Stayed just the one night and couldn't expect better for the price paid. Got a 'special rate' via Booking.com for a twin room at short notice over a Bank Holiday weekend when rooms were generally in short supply.

    3
    « One-night stay »

    Expensive for what it was. Advertising Pictures depict the back of hotel so the front when you see it is rather disappointing as it looks more like a block of old people's flats - hard to espy the entrance from the car park but there are some steps leading into the hotel which is next to a closed-down bridal shop. Steps are carpeted in black but they still managed to look in need of a clean. Corridors to rooms needed a hoover. Rooms were rather dated and noisy. Booked a meal in the restaurant which turned out to be little more than a bar to sit in. No table covers, place mats or drinks coasters. Table was tacky and had to ask for it to be wiped down but it remained tacky. Chairs were uncomfortable. Patrons had to write out their own food orders from the menus for the kitchen staff. Food was good. Couldn't get a coffee to sit outside and enjoy in the garden at 10.30. Bar staff were busy washing the floor at this time and didn't know how to turn the coffee machine on, so suggested we used room service instead and drank the coffee in our rooms. Breakfast was good. Breakfast room looked more like a restaurant should with table cloths and waiting staff.

    1
    « Terrible- worst hotel stay ever »

    Stayed in the suite - room was dusty and full of cobwebs and spiders in the cupboards. Think the bed had some kind of insect/bed bugs as woke up with multiple bites on the side I was sleeping. Couldn't sleep at all and had to put an extra sheet on top of the bed !! Complained however even after their cleaning there was still cobwebs and dust behind the bed. No formal apology either or formal gesture after our terrible night Wont be going back there ever again !!

    3
    « Races »

    Stayed here Friday Saturday for Beverley races our room was on first floor quite large room but a little tired , bed so uncomfortable dreaded going to bed as waking up being unable to move toilet had sign on pump handle continuous when used in bath was a soap holder which quite high and ending up smacking my head. On it so beware as right in way if you not so tall breakfast was awful bacon that's was so hard you couldn't put knife through it as for poached egg well was more like boiled on. Sunday we was in another room for breakfast so had to traipse right through into other room for food not impressed staff was polite but some seemed to not know what they was doing served purpose off stay but would not return

  • 4
    « Good value »

    The Willerby Manor is easy enough to find, well sign posted and convenient if you need to visit Hull and perhaps would rather not stay in the city! The hotel has attractive gardens and plenty of parking. Having said this, it is also true to say that the Willerby Manor is a little frayed around the edges and could benefit from some redecoration here and there. Don't let this put you off though unless you really need to be in a hotel with a top notch interior. I say this because the WM is tremendous value. For a modest price you will get a reasonably sized room and bathroom, admittedly a bit dated but good enough, decent food -especially breakfast, and access to a gym and swimming pool. Again the gym and pool are showing their age but the pool is quite large and the gym well equipped. The staff are nice and attentive at the hotel too. The receptionist especially charming.

    2
    « Disappointed »

    Stayed here for a family wedding, and to be honest for the price of the rooms we expected more. Room was tired with peeling wallpaper and lots of dust, furniture was very old fashioned and well used. Bathroom was also well worn. Don't get me wrong if it had been a bit cheaper i wouldn't have minded so much. Breakfast also was disappointing,ingredients didn't seem to be of great quality, we have had much better breakfasts in hotels which cost less than half the price. The reception and public areas are quite modern and nice, but the corridors are a bit grubby. Staff are on the whole good, but breakfast service leaves a lot to be desired. The wedding itself was lovely and the food at the wedding was very nice. Drinks are quite expensive though. The grounds are really lovely, great for an afternoon stroll. to conclude unless i had a very good reason i wouldn't stay here again, i'd pay much less have a brighter room and stay at a premier inn.

    1
    « Mark Cosgrove »

    Poor to say the least room was not cleaned properly, breakfast was horrid spoke to the staff and they disappeared. Expensive to have a drink won't stay agin yet again Best Western take your money and give poor value. One point generally staff are lovely just pushing water uphill

    4
    « Birthday three days away »

    Our second visit again not dissapointed room refurbished lovely walk in shower large bed and room staff all friendly breakfasts good just need a little supervising on not ordering cooked breakfast too soon as we're bringing it out before had fruit or cereals therefore had to be taken back and then bit dried up lovely selection though in a convenient location near to bus stops cleanliness of room excellent nice to have free water every day especially has weather was hot outside lovely swimming facilities etc

    1
    « Not worth the stay »

    Staying here on business ...checked in, hotel looked dated but clean. Got to my room ..it was dated but again looked clean ... Went into to bathroom to find toilet had been used and lsomething floating in it ....staff came and cleaned it ... But would not stay here again ...

    2
    « Disappointing »

    Stayed for two nights with family. The room was ok but not to a good standard of cleanliness with some cobwebs and mould in the bathroom. My daughter dropped something and found it under the bed which clearly had not been cleaned at all. The provision of a campsite style hairdryer was certainly not expected and I was pleased I was not staying on business where a professional appearance would have been required. Having stayed in several "budget" hotels with very good beds we were very disappointed in the quality of the beds. Breakfast was disappointing - particularly the provision of instant coffee for breakfast is really not acceptable any more! We had a meal in the lounge/bar which has a lovely atmosphere , the staff were very friendly and the food was good.

    3
    « Stay OK »

    Another reasonable stay at Willerby Manor. Lovely gardens and attractive room for breakfast. A number of rooms to sit and socialise. Good choice at breakfast though hot food could have been hotter! The bedroom was a little tired. The leisure pool is a great size for a hotel. Staff are helpful and friendly.

    4
    « Great Reception Staff »

    The staff on the reception desk were very friendly and welcoming when we arrived. They sorted out a problem with the booking (made by Best Western) straight away. The rooms were fine and one of the two we booked looked out over the garden at the back which was much nicer than the other one which overlooked the car park, The car park is very big so plenty of parking spaces. Unfortunately the only thing letting this hotel down was the breakfast service. The hot dishes are cooked to order which is great - however if when you request something and then it duly arrives the exact opposite of the request. When brought to a waiters attention his answer was - well i passed it on to the chef - not his problem then. There was one lady serving who apologised for the mistake. Overall a great stay, good hotel & lovely grounds and almost an excellent. Would we come back again - yes we would.

    4
    « Really nice hotel »

    We booked three rooms here recently as we were attending a wedding in the area. Booking was very easy and the rooms were spacious and very clean. We had no problem getting a room with walk-in shower for my mother-in-law. The staff could not have been more helpful and attentive. Kassy and Hannah on reception were particularly pleasant yet very efficient. There are spa facilities and a lovely garden. I would have no hesitation in both recommending this hotel or in using it again.

    4
    « Mrs c Ponting »

    Stayed here for 2 nights room was spacious and clean staff friendly food fantastic would definitely recommend this hotel. Full of business men so if you don't mind loud voices as the drink takes hold you will be fine . The gardens are wonderful and are well kept . There are tea and coffee facilities in the room my only criticism is that not enough tea bags and milk are left .

  • 5
    « Excellent weekend »

    Spent two nights here in June for a wedding. A superb venue, well organised, relaxing and lovely food. Enjoyed the spa and we had the biggest bedroom we have ever stayed in, in the UK. Lovely gardens too.

    4
    « Great room »

    Stayed here for one night on business and have to say I was impressed with the level of service I was given. The room I was allocated was great, as was the meal in the restaurant. The hotel boasts it's own pool which guests can use along with the gym.

    5
    « Well run larger hotel with well kept grounds »

    We stayed in the dog friendly rooms which were very clean and spacious. It was quiet and peaceful with lovely gardens that had been kept well from the times when this was an independent stately home. We really enjoyed the swimming pool and steam room and the gym was larger than your usual hotel gym. Food ok possibly a bit pricey but generally a very good stay. We booked and paid through Tesco Clubcard.

    5
    « A very good hotel »

    An excellent hotel. The rooms were clean and well appointed and the beds were comfortable. Without exception, the staff were friendly and professional. We had dinner and breakfast which were both good. If the crab starter is on the menu, choose it - it's exceptional. The gardens are also pleasant and maintained to a high standard.

    5
    « Quiet off beaten track »

    Arrived at reception and asked if we could upgrade our room which they did without charge. Excellent service from friendly young lady on reception. Hotel is old manor with ugly brick extension looks nothing from front but lovely garden at rear of property makes it special. Very quiet location but not far from Willerby centre, a Waitrose and some other facilities. Satnav found easily. Had DB&B package. Dinner was good served in brasserie, not a typical hotel restaurant, which overlooked the garden. Good choice of food and drinks. Breakfast was good too served in a different area. Service was prompt and friendly. Short drive to Park and Ride along riverside.

    4
    « ANOTHER GREAT BEST WESTERN »

    Lovely hotel set in fabulous grounds, shame weather wasn't of the best to further enjoy sitting out in the terrace. Rooms are of good size, and as usual with Best Western, well appointed. Excellent Health Club facilities.

    4
    « Nice staff, grounds and pool »

    Pleasant. Out of the centre but park like grounds and lovely indoor pool. Takes your swimming trunks! Staff nice. Bar ok. Breakfast a bit greasy but filling. Coffee could be better. Perfect for a one night visit for business.

    4
    « As expected, nice location and price »

    I was here for one night while on business with the area. The hotel doesn't look too good from the outside but plenty of free parking and much better on the inside. However round the back of the hotel, its lovely with nice gardens and lovely views when sitting down for breakfast. Check in was somewhat painless but I did feel like the reception staff couldn't be bothered, she seemed to be a little agitated, maybe a busy day. The same staff member slammed down the phone on what I hope was a colleague in the morning. Service at breakfast and dinner were also a little off. They have a weird ordering system where you write down your order, then was confirmed back to us like 3 times which meant food took a while. However the evening meal was very nice. The rooms were of a good size and I had one of the best hotel sleeps i've had in a long while which was a big thumbs up from me. The room has a flower box outside window which was a nice touch. Breakfast was a small letdown with horrible sausages and again slow service with incorrect items. Overall I would stay again if in the area, decent hotel and a good price with leisure facilities too and decent Wi-Fi

    4
    « An excellent overnight stay »

    Well appointed in all respects underpinned with attentive pleasant service . Everything I needed. As others have remarked the exterior is unusual and there is a flight of steps up to reception which needs to be made clear before booking. Agreed the lack of lift is pointed out but not these steps.

    5
    « Concert trip »

    Beautiful hotel. Traditional and spacious rooms. Well worth the 85 pounds we paid for bed and breakfast. We made good use of the swimming pool and wished we had booked x2 nights. Staff service including the house keeping ,who posted out a left article to me, were excellent. We taxied to and from a brilliant rod Stewart concert through a company recommended by the hotel for an amazing 6.50 each way. We gave them a good tip as it was quite a few miles to the venue. Would love to return

  • 4
    « Great Place to Stay - Just Very "Odd" Exterior »

    Attended a business meeting at this hotel as was really surprised with the quality of the function rooms and hotel. Entrance way was a little odd as the exterior looked a miss-mash of buildings, however on entry found the place to be lovely. Inviting looking Brasserie, signs showed a great range of activities for guests, lovely interiors in general, especially the function room we were in. Very modern take on old style architecture with lights within beams, bare brick and plush carpets. Really nice venue. Just from a business trip I'd seriously think of using the hotel for future events in Hull.

    5
    « Rod Stewart Experience »

    We had a fantastic time as we booked this hotel as we were watching Rod Stewart in concert ! The hotel was excellent, the room was an upgrade, and was worth the difference. Our room was very spacious , with a nice settee , and had been newly updated . Food at the hotel , could not be faulted, we had dinner there, as well as breakfast. All,in all an excellent trip PS. Sir Rod was also fantastic !

    4
    « Very good weekend stay »

    We had quite a nice large room on the front of the hotel. It seemed that the room originally, was two rooms, which would have been small but this was now spacious. We did not have dinner but the breakfasts we had ( included in some of the rates) were good. I liked the gardens, quite location, easy parking and that they were dog friendly. Will certainly consider staying here again. My only compliant would be that the wifi seemed tricky to use and the staff couldn't fix it for me.

    4
    « Business stay, perfectly adequate »

    I stayed for one night on business. It was fine and good value. As a business visitor I am generally underwhelmed by these "wedding hotels". The delightful statue in the garden and well appointed ballroom pass me by as I try to plug in both and laptop and kettle and work in my room. The room was alright and the dressing table big enough to work at. 2 sockets is never really enough and I wish the lighting was better for working. But I do understand their main clientele is a function guest. The room was generally clean but the cobwebs behind the TV where worrying. I do like having an ironing board in the room. Bonus. Bed was fine. Window opened; essential. Service at breakfast and breakfast again was OK, lovely view over garden. Reception service was good. No lift and quite a few steps and stairs.

    4
    « BEAUTIFUL WEDDING »

    Came here for our friends wedding. Arrived the day before and took advantage of the spa facilities and pool. The room we had was large and comfortable. We found the staff to be very helpful, very polite and approachable. Drinks in the bar were a little pricey, but what you would expect in a hotel really. The wedding itself was really wonderful, the hotel had everything covered and it ran like clockwork - the staff were very attentive to the bridge and groom and the guests. Beautiful grounds to have a wonder round. Breakfast was excellent - nothing was too much trouble.

    4
    « Very Nice »

    Good place to go for lunch especially in the summer where the gardens are great if you have children. Great food great atmosphere. Lovely place to visit with family and friends. Easy to get to - have enjoyed many great evenings out there too.

    3
    « Nice enough for a 1 night stay »

    We stayed for 1 night prior to a class we had booked elsewhere the next day. The hotel was OK but could do better. Entrance hall; dirty carpets. Not a good advert. Reception staff nice (glass copunter really grubby - didnt want to put my hand on it!). Staff: really friendly and helpful Room: Good: upgraded! Comfortable beds Bad: Room stank of TCP (? why - had to open all windows) Carpet in room looked grubby - like it hadnt been hoovered. Food: Ate Dinner & Breakfsat: Dinner: Hmmmm what can I say? We had Fish and chips (nice fish, awfully oily which had seeped into the chips which would have been nice if they hadnt been in a pool of oil). Burger: Kate loved it but said it had an unusual aniseeed taste. Puddings: sticky toffee pudding: lovely Breakfast: Wonderful! Freshly cooked. Pool: Nice, a little cold. Changing rooms need an update. Gardens: lovely. All in all, not bad for the money but could do with a little more of careful eye from the manager in terms of presenting itself in the best way it can & cleanliness? Staff however, were genuinely lovely.

    4
    « 3 nights on business »

    Stayed here when on business. Staff on reception were very helpful and friendly upon arrival. The room was a little dated yet nice all the same. Very comfy bed, flat screen TV and decent shower. I ate at the reateraunt every night, was slightly disappointed as the menu looked very exciting and the food, although nice did not live up to expectation. Very nice outdoor seating area added to the experience. A gym, good size pool and sauna were all included which were great after a tough day. Gym is small but has the essentials. Breakfast was good also, with the best porridge j have ever had! Slightly on the expensive side for what you get compared to other places I have stayed but I enjoyed my stay nonetheless.

    5
    « Good Hotel with nice restaurant »

    I've stayed at the Willerby Manor Hotel a few times on business and I've always found it a good experience. The reception staff are always efficient and friendly. The restaurant staff are good too. The food in the restaurant is always very tasty and well presented both from the menu and the specials board. The rooms are comfortable with modern bathrooms and very clean. Breakfast is good with the cooked food made to order and good quality. They have a pool and gym but as I'm usually there for a meeting I don't usually have time to use it. I like staying here.

    3
    « One night 6 June 2016 »

    Easy to find with free parking. Original building beautiful but spoily by ugly huge extension. Not at all attractive Spacious room which was clean but over powering smell from bathroom of cleaning products. When that smell disappeared it was replaced by a bad drain smell Bathroom dated Small dressing room area Only 1 bottle of water and one packet of biscuits (2 in the pack) for 2 guests King size bed with lovely linen but horrible cheap lumpy pillows Lot of noise from the people in the upstairs room walking around Gardens are beautiful Breakfast and service was exceotional

  • 3
    « Fine »

    Clean and tidy hotel. No frills hotel. I did not visit the restaurant so cannot comment on food quality or service. I booked online and I'm certain breakfast was included in my booking but on arrival I was informed that there would be an extra charge for breakfast. There was no way breakfast would be included as a good will gesture. Nevermind. Good parking.

    4
    « Excellent »

    Really thought this hotel was value for money, was very clean and all staff very friendly. Excellent garden/terrace. No doubt a little tired, but it was very clean. I have stayed in new hotels that have been not so clean so much prefer it this way around.

    5
    « Family girly night away »

    Had an overnight stay at this hotel, 4 sisters and mum, for a relaxing night away. A special thank you to Chris, Duty Manager who couldn't do enough to help us and ensure we had a good stay. The hotel accomadated our room requests for quietness and being close together and the staff in the hotel was very pleasant and helpful on check in and during our stay. Rooms were nice and clean and had everything we needed (although not all hairdryers worked). Breakfast was very good and we used the spa which again was suitable for the time we was there. We had a quick drink in the bar and gardens which was quite nice too. We would return, knowing it was a safe, friendly accomadating hotel. Thank you

    4
    « a bit retro bit really clean and comfortable. really spacious rooms »

    decent english breakfast but not rich continental buffet. Rooms sized above average in UK. The only issue could be due to cracking floor boards. you can hear walking through your door. Anyway I stayed 2 nights and I have no complaints. Amazing garden/terrace. Female staff more kind and professional than male one.

    5
    « Wedding party »

    We were guests at a recent wedding. We found the hotel very accommodating. The food especially for the buffet was superb. The friendly helpful staff were always attentive and yet non intrusive. I would say the hotel helped to make the wedding a resounding success.

    4
    « Decent Hotel »

    I've stayed at the Willerby Manor several times now; all on work occasions. The staff are really friendly and helpful, the hotel is clean, it serves decent food and the facilities are good. Also for all you food allergy sufferers out there.... I have a gluten allergy and they have catered for me on each stay without hesitation. It definitely gets my recommendation.

    5
    « Wow... incredible service and facilities. . »

    This hotel was our choice for our recent wedding and all I can say is they so know how to do a party.. The management and staff were simply superb. Nothing was to much trouble and all our expectations were met above and beyond everything we required. I stayed 2 nights in the honeymoon suite , very nice indeed...and also enjoyed the pool and health club very much, clean and well looked after. Food was excellent and again service could not be faulted in anyway. Give it a try you won't be disappointed. . 10 out of 10.

    2
    « Run down, needs updating »

    Rooms are pretty run down - no change since we stayed here last maybe 5 yrs ago. Carpets are threadbare - really needs money spending on it. We only stayed here because our family live around the corner. Breakfast was a bit of a disaster. Full cooked breakfast was all pretty inedible, boiled eggs and toast soldiers were boiled rock hard. Will look further afield next time despite the inconvenience.

    3
    « Not bad »

    One night stay. Sounds grand and posh, it's average. Room was a little tired, and felt old fashioned with a slightly musty smell. Slept well, breakfast was freshly cooked, although I'm still waiting for the ketchup, staff seemed a little flustered and rushed, porridge had run out causing mild panic it seems.

    4
    « Tired »

    Although this hotel was very comfortable and clean I found it to be quite dated, dark wood furniture and heritage green walls! The TV was on the wall at an awkward angle to watch from the chairs even when moved . On the plus side the breakfast was lovely. The main entrance to the hotel is not sign posted could of done with a sign saying entrance or reception.

  • 5
    « friendly staff and great location »

    friendly staff that welcomed me in the middle of the night very warm welcome. surprised me by upgrading my regular room to a suite. house keeping are at the top performance. compliments to entire staff who made my stay very pleasant and memorable. definitely recommend to friends

    5
    « Idyllic »

    A lovely hotel in all respects. Beautiful grounds, nice bar/restaurant, great pool and jacuzzi. Friendly, helpful, polite and courteous staff in reception, catering, housekeeping and leisure. Rooms are traditional but tastefully decorated and provided with nice tea, coffee and biscuits. Comfy beds, too. Thank you Willerby Manor for providing some much-needed relaxation. Would highly recommend in all areas. Thanks again.

    2
    « Strange food ordering system..... »

    Stayed for 3 nights in March this year and found the room a bit tired & could do with some updating. TV was positioned on the wall right at the corner without an extender so I could not see the telly if sitting at the dressing table. Bathroom also needed upgrading especially the shower, but to be fair it was relatively clean. Dinner served at the restaurant was surprising nice however not cheap at all. They have this very weird "ordering" system - they ask customers to write down what they want on a piece of paper and leave it on the table, then they come to get it! Surely one of the servers' jobs is to take customers orders by writing them down themselves? So I wrote down what I wanted and left the piece of paper on the table. A waiter came to take it and he asked if that was all I wanted! I mean, why ask me to confirm verbally if I'm meant to write it down myself? After main meal, a waitress came to take away the empty plate & asked if I wanted a dessert. As I had already decided what I wanted from the specials board, but the waitress brought me the menu anyway however she did not come back to take my order, although she was not serving anyone at all. After a while I gestured to her that I was ready to order. She came to my table and I told her I was ready to order. But I noticed that she was looking down at the table, so I said "Do I have to write THAT down as well?" And she said "Oh yes. Sorry I forgot to tell you." I commented on how strange this was, she said "this is how we do things here." On day 2, I made a point in writing down both my main course and dessert choices on a piece of paper when I "ordered" my food. But when I finished my main meal, the waitress who initially sat me down that evening & "took" my order came over & asked if I wanted anything else, although I had already written it down on the piece of paper as per "how they do things there"! I had to remind her that I had already written it down in that piece of paper they took from my table! Surely if this is "how we do things here" then she should have known I'd already "ordered" dessert! I do not understand why they have servers at the restaurants and yet they do not take customers orders in a normal manner. Especially when they charge £4 for a bottled water! Even the likes of Brewers Fayre do not require customers to write the orders down themselves as you can order at the bar, AND the staff WILL take your additional orders at you table afterwards & not insisting that you go back to order at the bar. Some Chinese restaurants do ask customers to "write" what they want, but it is pre-printed order sheet you just need to tick in the relevant boxes and again the staff WILL take your additional orders for you afterwards. So, I do NOT understand what is going on at Best Western Willerby Manor Hotel! Breakfast was less than OK, very limited choice and did not look good. And they charge extra for smoked haddock and salmon, and they have no vegetarian sausages. Some other reviewers commented on how nice food AND breakfast was, it is as if I'm staying at a different hotel altogether! There was free wifi but EACH TIME you switch off the device even for a very short time, you have to re-log on. WHAT A WASTE OF TIME!!!!! There is no lift at this hotel, there were lots of stairs and some parking spaces can be quite far to walk if you have heavy thing / a lot to carry. Breakfast starts at 7am which is a bit late for business travellers. I did not use the swimming pool but I seem to remember they charge for hiring towels even if you are a paying guest at the hotel. On the plus side, the garden appeared to be nice looking from the breakfast room and that staff appeared polite (but dim).

    5
    « Another great weekend »

    We have been coming here for sometime and always use this great hotel when we need to relax . The location is ideal for us and easy to get to , tranquil setting in beautiful gardens with welcoming staff , lovely rooms and good food. This time we had one of the newly refurbished rooms on the first floor, beautifully decorated and spotlessly clean, the bed was so comfortable and we slept so,well we nearly missed breakfast. The swimming pool , jacuzzi etc are one of the best in this type of hotel with well kept changing rooms etc and very helpful staff. I have to say that every member of staff you meet always says hello with a cheery smile and are attentive and helpful. A special mention for Chris in the restaurant , his approach to the customer is an example of how customer service should be and is a credit to the hotel. The food in the attached brasserie is well presented and well cooked . It really is worth taking a walk in the beautifully maintained gardens . All in all great value for money with fantastic staff , we have already booked our next visit.

    5
    « Rob n jools wedding »

    First class two nights. .lovely rooms and they know how to organise a wedding fantastic venue..and fantastic staff...only moan (beans should come with the full English. .??).......not far from m62..............????????

    4
    « A comfortable stay »

    We attended a wedding at Willerby Manor and had a lovely weekend, the room was comfortable and had everything you needed, the staff were very friendly and polite and the breakfast was very good. We had a swim in the pool which was a good size although there were swimming lessons going on and one end was roped off. The wedding itself was very well done and despite the large number being catered for the food was hot, tasty and substantial. The gardens were beautiful and a good time was had by all. I would stay there again,

    5
    « A Gift »

    We ate at the figs brassiere this evening. What a lovely welcome. The restaurant was very busy with a nice warm atmosphere. The food was really tasty. The portions size where very big. We couldn't clean our plates. My husband had the fish which was to die for. I choose the burger which was like a tower. Need to be very hungry to eat this. The staff where very attentive.

    5
    « BW Willerby Manor - Hull »

    I stayed here for one night on a business trip and the whole experience was excellent. The staff were friendly , the food was well presented, the surroundings well looked after. Room was clean, tidy, the restaurant modern and enough light , the grounds were well looked after. Bed linen good quality and beds comfortable and gym and leisure facilities all in good order when i used them....good location , good hotel...attentive and caring staff ...

    4
    « A good, modern hotel a few miles from the M62 »

    There aren't many places to stay outside Hull, near the M62 and reasonably priced. Willerby Manor fits the bill if you are not keen on a Premier Inn but need a place to stay. Pleasant staff & reasonable food. It can be 'busy' with a party room so ask for a quiet part of the hotel - it's a bit of a warren so it is possible.

    4
    « A few days away »

    Good hotel for its location to the main road to Bridlington and Beverley, bus stops outside the door for Hull. Beats the chains for price too. We had a good room, very clean and very quiet, for me this is essential. Breakfast was a full English and very nice. The lunch and evening menu was not what you would call vast but what I had was cooked to order and very good. Punches above its weight for food I feel. Wine was also good and not silly money. The most enjoyable aspect were the staff. Very helpful and friendly, they seemed to be sincere.

  • 3
    « Old fashioned style »

    Nice hotel, a little dated around the edges. Like stepping back in time. Staff were lovely and friendly could not have been better. Room was nice, but the position of the tv was odd-why not have it on a counterlever arm so the person on the left of the bed has a better view!! And only one bottle of water and one pack of biscuits for two people! Pool was nice, jacuzzi very hot--there was no water fountain so had to cut my relaxation time as i needed a drink. Breakfast was very nice (although a vegetarian sausage or bacon would have been very good). Breakfast staff very welcoming and happy. Would stay again.

    5
    « Lovely hotel »

    We've stayed here several times recently and each time has been faultless. You always have a lovely welcome from the reception team and the rooms we have had have been huge with a separate sitting area, very comfy bed and immaculately clean bathroom. Breakfast has been superb each time with attentive staff looking after us. We'll be back soon.

    4
    « Hidden gem! »

    We found this hotel to be clean and tidy with a lovely breakfast and beautiful grounds, for half the cost of hotels in Beverley proper. Didn't try the fitness centre or pool. Staff were lovely. Note there is no lift to the upper floors so best to contact them if you have mobility needs. We were in room 301, nice big shower and quiet room although the hotel was not well stayed in on that night- seems to cater more for weddings and conferences so if there's nothing on I imagine it stays really quiet. Excellent pub less than 5 minutes walk away we would visit again when in the area as we were very impressed.

    4
    « A decent stay and very good value »

    I stayed here for one night whilst working in the area. I was upgraded to a suite which was an excellent sized room, very quiet and lots of storage space. There was also a good sized desk for work and decent enough wifi so that I actually could work! The ladies on reception were very pleasant and helpful. There is a gym and pool attached to the hotel too. The location is good and there is plenty of car parking space. Breakfast was particularly good too - individually ordered, rather than a buffet and they offered salmon too. All in all a nice stay and, for the price paid, it was excellent.

    5
    « 3 DAY EASTER BREAK »

    A last minute decision to visit family and chose to saty at this hotel. The staff we encountered were all very friendly and professional. the rooms were very clean and the Breakfast was fresh and delicious. This hotel has beautiful gardens. Despite the crap weather, the stay here was one of our highlights. A relaxing get-a-way.

    5
    « Excellent »

    Excellent Hotel went for a swim went in the sauna & the steam room. the only problem we had was not Enough tea & Milk for 2 people we had to keep going to the Reception and ask for more and was given 2 milk's. kept sending different log in details every day for the internet. Tried to Charge us for Meals & drinks but we never eat or had a drink there they did take it off the Bill.

    5
    « Excellent stay »

    My girlfriend and I stayed during the February half time for three nights ? Bed, breakfast and evening meal. It added to a very enjoyable break. The staff were friendly, room comfortable and well serviced and good restaurant. On the last; it can get very busy and it is worth asking if you need to book. We found that given their good ?specials board? there was plenty of choice and the food was well prepared. However, we felt that after three nights we had had enough of ?eating in?. Don't miss breakfast ? excellent example of how to serve the great British breakfast (with options).

    4
    « Our dog got us an upgrade »

    This hotel is very good for dog owners. We walked in and the receptionist took one look at our dog and promptly gave us an upgrade. Lovely comfortable large room on the ground floor. The staff were very attentive and helpful. We were delighted to find that room service was free, it meant we didn't have to worry about our dog while we were eating. The staff were really helpful when we couldn't find out how to get subtitles on the TV and even came to show us how to put them on. Spent quite a bit of time walking in the hotel's gardens, which are lovely. The only thing we didn't like was that the bed was a small double. It was very strange to see such a small bed in a large room - nearly everywhere has king size beds or super king size. Mattress and pillows were good though.

    4
    « OK But! »

    Have used this particular hotel a few times as its suites when working in Hull. Staff and rooms have always been excellent. The only disapointing area was no hot water availble for a shower or shave after rising for an early start at 3.30am.Would happily recommend and will use again. PS Great boozer short distance away called the Star that serves local ales and good scram if hotel food is not for you.

    5
    « Short Break »

    A well managed well run hotel, with friendly helpful staff and professionally managed Leisure, sports suite. A quiet room with comfortable bed. Breakfast was excellent with a good choice range and service very efficient. This hotel is a credit to the Best Western Group. We will stay again.

  • 4
    « just a break »

    Went and booked in but was a little early told to come back at 2 pm wasn't a problem we went for dinner then went back the young girl behind reception was very pleasant and efficient we had a dog and we had a room on 1st floor was a lovely room and looked out on to the gardens the only problem was the hairdryer you couldn't use it as it was in a draw and the cable wasn't long enough to get it out of the draw so i had to take the plug of pull the wire from where it was fixed then put the plug back on and then i could use it . The bathroom was good and plenty of hot water. My husband used the swimming pool and sauna and said that they was lovely Breakfast was very good plenty of choice everything was cooked lovely and was hot the staff was very efficient and pleasant

    4
    « A story of two halves »

    We stayed in this hotel in Jan 2016. I had a room on the ground floor and my colleagues were on the fourth. My room was a typical conversion of a " period" property. ie it was huge and the refurb wasn't very sympathetic. But it was clean and quiet. It overlooked the garden, or at least a lawn. So far so good. The others weren't so lucky. Their room - two singles - was not a recent refurb. The carpet was so unpleasant that they had to find ways of avoiding walking on it in bare feet! Breakfast was OK and the location , parking etc, commendable. staff were of the - "just getting by" If you have any luggage, and especially heavy pieces, there are steps up to reception and there's NO LIFT. Bear this in mind! If you're on the ground floor you've still got a walk up the stairs to reception and then a walk down another set to your floor. There's a small indoor pool, apparently, I didn't see it.

    3
    « Nostalgic visit! »

    Our "local" long time ago,decided to try for light lunch,good reception from staff but slightly disappointed for choices in standard menu and specials.Scampi and chips well cooked for one course, but my home made burger, even with Swiss cheese on top was fairly dry. Presentation of both meals could not be faulted, but suggest a little more imagination in menu choice .

    4
    « 50th birthday meal »

    The hotel looks lovely and the decor inside was also very modern and pleasant. The food was especially nice and overall made a pleasant experience by the friendly serving staff who were polite and very understanding with the young children with us..

    5
    « Great Hotel with lovley staff and FAB POOL thats warm :-) »

    We stayed for 1 night and would gladly return. It is a very welcoming clean and warm hotel run by a team of efficient and polite staff who made us feel very welcome. I had a good nights sleep (did not get woken by any noise). Pool was warm and large (many hotels have water too cold) this was perfect and the spa pool was great. As a vegetarian the breakfast had a very limited choice (as mentioned in a previous review) so I ordered the only veggie breakfast on the menu but wish they would offer poached egg instead of fried as I forgot to ask them to change it; they could also put some baked beans and a vegetarian soya sausage on the plate to give some protein. Staff also posted my daughters onesie back to us that she had left hidden in bed clothes. A great location too - very close to Aldi and a shopping centre with petrol station.

    4
    « a good hotel if you have meetings in Hull »

    I arrived late Sunday evening and was greeted with a friendly and helpful receptionist. The room included a trouser press, iron with ironing board which is very useful if you have a business meeting to attend.

    3
    « Reasonable stay »

    I stayed here for a week in Jan whilst on business. The hotel was nice enough, room was very large for 1 person making the TV seem very far away! My main gripe about the room was the fan in the bathroom as it was very loud and stayed on for around 20 mins after the light was switched off which was annoying. The restaurant area was nice but the menu was very limited for vegetarians, and expensive for a pasta dish. Breakfast was good and the food was cooked to order. I did not use the leisure facilities as they were packed each evening with non residents so beware of this aspect. I have no idea what the gardens were like as it was dark when I left for work and arrived back. Overall the hotel was nice enough and rates were good value.

    4
    « Perfect Place »

    The Willerby manor hotel was decided to hold a family wake and it was perfect. The grand entrance was ideal for my late grandma and the laffterte function room was very spacious for the big family and friends. A lovely simple buffet finished the afternoon off nicely. We did not stay there over night as they dont have family rooms but the rooms are around £63 for a double and if there as good as the downstairs i'm sure you would have a nice stay.

    4
    « Comfortable Hotel »

    Stayed for one night whilst attending the KC Stadium. Hotel was clean and tidy and staff were very welcoming. Room was quite large with king size bed, 2 armchairs, desk with chair. Room warm and did not need to turn heating on. Slept well with no noise from outside. Breakfast was excellent, Self service for cereal, fruit, nuts, porridge. Staff take your order for cooked breakfast with so many choices. Check out by 11am so if your not in a rush then you can take your time.

    5
    « Great nights stay »

    Spend Sunday evening here, and everything from start to finish was faultless. Fast check in by friendly and helpful staff, who had booked us in to a large room (327). Swimming pool, sauna, Jacuzzi all well maintained, clean and relaxing time spent in them. Had an meal in Figs Brassiere, shared Nacho (big kids portion) with my daughter and there was plenty for both of us. She then had a burger and I had fish and chips both meals were great, very tasty and plentiful. Didn't have room for a dessert. Slept really well and not disturbed by any noise. Breakfast was good too, served in a small dining area, staff very attentive and all the normal breakfast items were available. Checkout was fast and the female member of staff was so pleasant. would stay again if in the area.

  • 3
    « Not impressed at all »

    The only thing about this hotel is that it is pet friendly did not enjoy our stay, The food was truly awful and I am one that really does not complain but they need to get this problem sorted as its spoiling the overall stay experience. I also feel that the staff need to buck their ideas up or maybe they will be looking for new jobs if the place shuts down.

    3
    « food is lovely »

    have stayed here before and it was not a good experience but our philosophy is to always try something twice just to make sure this time the staff were awesome and the service great food was to die for the public areas could do with updating in the corridors to the rooms but the rooms were lovely and clean new beds could be a good thing found bouncy springs not to my liking would still recommend

    1
    « standard of hygeine »

    Just stayed at BW Willerby Manor in Hull on 13/2/16 for Valentines Ball Very disappointed with rooms cobwebs and dried wallpaper paste on walls and ceiling Doesn't say much for the standards of cleanness in the hotel Also went down for breakfast food served wouldn't of feed a small child Also breakfast staff was very unhelpful Also food severed was not full English breakfast as advertised on menu card on table (items was missing of plate) I have stay at this hotel on a number of occasions (work and pleasure) and this time I left feeling very disappointed with the quality of service and cleanness of your rooms I would have second thoughts about staying again Also recommending your hotel With the low standards your hotel now takes

    5
    « a very good night »

    we booked a table for two at the fig restaurant for a nice meal and night out and was not disappointed.we have use the hotel in the past but not for some time .the hotel is still welcoming well presented and a a fire place with little fire in the bar area i could have sat all night there .the restaurant seated in a nice corner table for two the menu and a good special board my wife chose the soup and steak i had the prawn brochette and the beef stroganoff everything served hot and tasty and looked after by very polite and happy staff and to finish off barbara had a the yorkshire cheese board and i had the chocolate tort and mint ice cream 4 soft drinks two large glasses of wine £63:00 very good value for a al cart,e meal served by a good polite team makes a night of it we will come back and have a night in the hotel and so we don't have to travel home till the morning 10/10 for customer service and for food quality

    4
    « Good value »

    Had a 2 night stay at this hotel. The room was huge, and quite comfortable. Blackout curtains assisted in getting a good night sleep. The only down side was the noise which comes through from the room upstairs. The spotlights in the room don't appear properly fitted, so no insulation from room above. Breakfast was excellent, staff very attentive and food very good quality. Would stay here again

    4
    « Enjoyable stay and helpful staff. »

    I stayed in the hotel for one night. Nice friendly greeting on arrival. Advised of meal timings and using the gym facilities. An evening meal was booked me. I used the gym, pool and spa. Clean and no issues. There was a good choice on the evening menu and a specials board. The staff were very attentive. I also had an issue with my room hairdryer which was not working, this was quickly replaced. The room itself was fine, economy bulbs which take a while, there was a bit of noise in the morning from the heating and other guests, I would request a higher room next time. Breakfast was very good, again the staff were very attentive. Check out was no problem.

    5
    « Best Western Willoughby »

    Friendly staff and excellent pool, jacuzzi, sauna and fitness centre area! The room was big and clean. Food was presented well and was good quality although a little expensive and very narrow menu choice! Breakfast was excellent. Good choice and good quality!! Overall, a great stay!

    3
    « AVERAGE HOTEL! »

    After more than hundred Hilton stays, I decided to explore different hotel chain and chooses BW. First I stayed BW Forest hills hotel, it's fine. Meantime I read BW rewards status match programme and I matched my HHonours Diamond status with BW rewards. When I applied, straight away upgraded to BW Diamond status! Great! Then I booked a standard double room at this hotel under the winter sales scheme for £40.25 with breakfast. I drove from Blackpool, about 135 miles took just over 2 hours. I ever been to Hull, I first went to see the majestic Humber bridge and the surrounding areas. Hotel situated in a rural residential area - about 5 miles from Hull town centre - well sign posted and easily reached. Enough parking bays available just infront of the hotel, it's free. On my arrival welcomed by a friendly reception staff, not mentioned anything about the hotel's facilities like swimming pool etc, just did the formalities. Unfortunately no recognition of the Diamond status. Not even given any upgrades. Compared with HHonours, they offer free breakfast, drink vouchers, definite upgrades etc for Diamond members. When I ask about the benefits of the diamond status, he told you can get extra points, that's it! Another thing to avoid, preauthorisation of credit card. Already I paid for the room, for other expenditures like dinner, I prefer pay as you go. Because preauthorised amount will be back to the account some times after 10 days, and we can't keep an eye on this. Further more BW points given only for room rates, not for the restaurant spendings. (HHonours points given for all expenses). My room number 112 in the ground floor, overlooking backyard garden. Medium sized room, spotlessly clean bathroom with tub, medium sized TV with most of the essential channels, comfortable bed everything OK, but room looks tired, maybe because of the old furnitures. Tea/coffee making facilities, working area, good speed free Wifi all fine. Toiletries wall mounted. I requested shaving kit and tooth brush, they charged for it. When I read hotel facilities files, clearly stated those are complementary. I took a photo of that page and showed, then only receptionstaff waived the charges! I booked a table for dinner at the hotel's Figgs restaurant. Friendly attentive staff seated me and show the special day menu and the usual A la carte menu. I ordered prawns from day menu as starter (£7) and monkfish from usual menu as main (£13). Big portions well cooked and tasty. Breakfast served at the same venue, continental only self serving, cooked breakfast we have to order. I preferred for full English, deliciously cooked and served within 5 minutes. Again same attentive staffers. Coffee, Juice all served perfectly. Check out time 11am, I requested until 12. Checkout done smoothly, I just paid for the newspaper I ordered. Dinner I paid to the restaurant earlier. As per my opinion, if the reception staff trained to treat loyal customers well, definitely be a good hotel. Next week also I am going to stay at a Best Western hotel!

    3
    « Nice setting and environment and lovely big room. Mediocre food and service. »

    The room was very large and pleasant. Very nice setting and lovely decor. Sadly standard of food and service let the hotel down. We had got the room on a cheap deal and thought it was good value. However had we paid full price I would have been very dissapointed and probably complained. Room was very cold, they're was marks on the sheet that looked like blood. I found a hair in my sandwich and our poached eggs were hard. A few smiles would have been nice. Resteraunt manager did his best but staff need more training. At breakfast we sat down and was imediatly asked what cooked food wecwanted. No offer of a drink, no explanation how it worked and no time to read menu. We asked for a minute to look and was vthen forgotten. Would go again if on a deal but not at full price.

    4
    « A very welcoming and friendly place to stay »

    We had a nice large quiet room on the top floor at the end of the corridor. The room had all the facilities we needed - drinks tray, TV, sitting area, large ensuite with nice bath and shower over. Towels were nice and thick, fluffy, good quality, very clean, and large. We had drinks and a 2 course dinner in the Brasserie - great value & varied menu. The STAFF, all of them, really make this place into one we would use again when in this area - they are very friendly, polite and helpful.

  • 5
    « A very good Hotel serving quality food »

    My wife and I stayed here for our wedding anniversary and cannot praise the hotel enough. The staff could not do anything more to help or please you and that goes for the restaurant and breakfast staff as well. We dined in the restaurant and can only say the food was superb and well presented.I would also like to comment on the quality of the room and would recommend this hotel to anyone.

    5
    « Loved it »

    Lovely staff, lovely breakfast, bar prices par for course at hotels, fantastic leisure facebook facilities, only stayed one night as a bit of a change of scenery kind of thing, we really loved it would we go again?.......absolutely....??

    5
    « Frequest visits »

    We have used this hotel for many family and company events and it has always been of a very high standard. The rooms are mostly large and very comfortable. The breakfasts are of a very high standard and the price is right. The figs restaurant serves a good variety of menu with a specials board to back it up. It is ideal for weddings and special occasions, having a variety of sized function rooms. The hotel is set in large well kept grounds and has a large on site car park. The hotel has a a fitness centre with a swimming pool. The hotel is recommended for all occasions.

    5
    « Fantastic!! »

    Loved every minute of staying here, made us feel really welcome. Couldn't do enough for us. We booked a room for a very reasonable price, when we arrived we were upgraded to a suite at no extra cost! It was lovely. Room was huge! Very homely, old fashioned hotel which was perfect as it's an old building. Cannot fault this hotel at all.

    5
    « Wonderful Hotel »

    Just stayed for 2 nights on business and cannot praise the hotel highly enough. Great service, food quality and ambience.In fact much superior to more expensive hotels I have stayed in. Highly recommended

    5
    « Great Hotel. »

    Just spent a weekend at this lovely hotel situated about 10 minutes drive from the centre of Hull. Upon arrival the check in was friendly and welcoming . Room was spotless with king size bed.the one thing I must mention is the bed was very low. This did not detract from our stay but disabled people may need to request a more suitable room with a higher bed. We ate in the restaurant on 2 nights and the food was excellent. All freshly cooked good portions, my compliments to the chef. Breakfasts again were lovely, buffet for cereals, fresh fruits, toast etc then options for cooked meals also catering for vegetarians. There is limited disabled free parking directly outside the hotel and also free large car park. Also free Wi-Fi throughout the hotel. Great stay. Thank you.

    5
    « Willerby Hotel »

    This is a beautiful hotel really great for access routes, very quiet and well maintained. This hotel is the only one I stay at when I work in Hull because I know its good every time I stay. Best Westerns are fantastic value for money and the grounds of this one are particularly well maintained and look great even in the winter.

    5
    « wedding at willerby manor »

    Had a wonderful weekend here for my Nieces wedding ,The whole weekend was special ,rooms very comfortable ,food superb ,the staff very kind &helpful through the whole weekend .Our room was downstairs ,good size ,large bed , & views over the garden ,Would definitely recommend Willerby manor at any time .

    5
    « New Year Eve dinner dance overnight stay »

    it only ten minutes from our house we decided to stay overnight because of New Year Taxis. The room was very clean and tidy. The staff were wonderful special thanks go to the young lady who looked after our table who went the extra mile. The new year party was wonderful. Many thank it a little gem.

    5
    « A wonderful 72 hour break - many thanks. »

    Stayed in this wonderful establishment where we attended a wedding reception after a wedding ceremony in Swanland Church. I had read a negative report about the hotel, so I was slightly apprehensive about the place BUT I found the place an excellent establishment. Tasty food of a high standard. Staff went out of their way to welcoming & helpful. Excellent leisure centre & spa, pool, sauna, jacuzzi etc. I would say that the staff were the friendliest I have found to date in any hotel. If I were to have any negative thing to report it would be that in our spacious ensuite bedroom there was only one wardrobe. We had plenty of space to hang up our clothes, but little if any drawer space for other clothes. Since we stayed only two nights, we didn't need the clothes space, but had we been staying longer, we would have mentioned this to the management. All in all, a great place to stay, and we will return!!

  • 4
    « Christmas lunch for ladies »

    My friend treated me for a Christmas lunch in the restaurant. We had a lovely table overlooking the gardens. The service was brilliant. I orfdered the turkey dinner, and it was delicious, plenty of meat, freshly cooked vegetables ans the usual trimmings.my friend has the cod and she too had plenty of fish served on a bed of mash with a delicious sauce. It was a reasonably priced fixed menu.

    2
    « Very disappointing...... »

    Ok food in the restaurant is very good, but really an order process where I have to write my own order on a betting slip style bit of paper and take it to the bar is a bit of a nonsense... Rooms are either good or terrible, if you are unfortunate enough to be in the original bit expect paper thin walls, outdated and tired decor and in the case of my room a mattress which was labelled as "Beds for the 1990s by Southdown" THE most uncomfortable bed I have ever tried to sleep in, but if it's over 20 years old it's hardly surprising.... If you get a big suite in the new bit then things are better.... But this place needs to come into the modern world of hotels, many rooms need a major facelift, you are not luxury or upmarket and if there are issues raised by guests then management needs to be visible and help guests not leave it for the poor receptionists to deal with everything, shame really......

    5
    « Fantastic visit - thanks. »

    We stayed here for two nights this week. On arrival we were greeted by the nicest receptionist - I wished I'd asked his name (this was Wednesday of this week - 9th, so hopefully the owners can work out who it is). In fact, all the staff we encountered in the hotel (and a shout-out to the cleaner who was cleaning the floor in the bar this morning who told us about some lovely photos of the building from times past) were exceptionally helpful and friendly and we got the definite impression that nothing was too much trouble. We were very pleasantly surprised to be given a free upgrade. Our room was gorgeous - a large, lovely and comfortable bed and a huge bathroom with a big jacuzzi bath and a shower. We ate in the restaurant on the first night - our meal was lovely - beautifully served, hot and delicious. Breakfast was also great and freshly cooked. Thank you for making our pre-Christmas stay such a pleasant one. If we ever have occasion to stay in the area again we will definitely be booking in here. :)

    2
    « Living on its past reputation »

    I gather the accommodation side is quite adequate but deary me! they really do need to sort out their catering team . This is family owned and could be a lovely venue for so many occasions but their next investment should be in recruiting a decent chef I have dined there on several occasions, privately and attending functions and the food has gradually deteriorated both in quality and presentation. Now they have lost their wonderful house manager they really do need to look into making the restaurants their number one priority.

    3
    « disabled friendly ? »

    stayed 3 nights bed & breakfast. forget it if you are in a wheelchair. cant understand this hotel - disabled parking but no lift no stairlift. i had trouble walking down steps to the ground floor. why dont they invest in a lift or stairlift ? no it means spending money,this day and age they should look after disabled people. 1st morning at breakfast only us and another couple in breakfast lounge (think in week its more of a business hotel) with a guy standing there like a prison guard ? who is there to serve us. no yoghurt even though it says on the menu - was told the delivery was arriving that day - sorry but i dont accept - surely they know when to re-order when stock running low ! 2nd/3rd day still no yoghurt - waste of time. the weekend was very busy (must do special cheap deals to get customers in ?) saturday at breakfast a complete joke,people waiting for tables,i ordered pot of tea twice - 20 mins it came out after i complained. then we had to wait 50 - yes 50 mins for our breakfast to come out. it seems to me that staff had no training and wasnt 'switched'on. i had to complain that day to the duty manager who was good and told me hes on duty on the sunday morning in the breakfast lounge and all would be better - which it was.proberly a few backsides were kicked !. staff at reception and house keeping very good and friendly. we stay at a lot of best western's some very good, good and not so good. i would give this best western 6/10 - could be good if breakfast serving staff trained properly and of course disabled friendly.

    5
    « Amazing Hotel »

    We stayed here after another hotel let us down and wow, we had the most amazing room Such a comfortable bed, huge bathroom, spotlessly clean, the view of the grounds was beautiful the next morning, we were both really happy to stay here and will return

    4
    « Good value overnight stay »

    We wanted a good value, comfortable hotel for bed and breakfast and some time to relax in the spa and that's what we got. The staff were all really friendly and helpful. The room was spacious , comfortable and very quiet. We ate in the Bistro for dinner , the meal was well priced and well cooked with minimal wait. I would just have liked to have more vegetarian options.

    5
    « Brilliant! Will be returning! »

    My boyfriend and I stayed at Willerby Manor for two nights as a weekend holiday from our busy and stressful lives. I have to say the hotel was above and beyond our expectations. We were placed in a suite room (which we weren't expecting), which was beautifully decorated, clean and spacious. The gentleman who checked us in was friendly and efficient, as were the staff in the restaurant. We ate at the hotel restaurant both nights and were extremely impressed with the food on both occasions. We made use of the pool, sauna, steam room and jacuzzi - all of which were clean, quiet and most relaxing. I honestly don't have a bad word to say about the place and I wish we could have stayed longer. We will definitely be returning and thank you to the Willerby Manor Hotel for a perfect weekend.

    5
    « Great hotel and setvice »

    Stayed here for just the one night. The lady on reception was excellent and got us into an upgraded room early. This was a free stay as I was using my Best Western Loyalty Reward points and I wasn't disappointed. Great service and location, easy to find, amazing room. The only slight disappointment was how small the breakfast room was and staff were stood at the back of the room staring at everyone to see when people has finished or needed help, a little off putting. But overall great stay and we will be back in January.

    4
    « Pleasant stay »

    Stayed for one night following a dinner & dance held at the hotel, check in quick & staff pleasant & helpful. Our room was warm & recently decorated with large bed & sofa (would have liked a full length mirror) tea & coffee provided. No bath but nice large shower with toiletries. Nice bar area & function room with plenty of staff to serve. I had rang ahead to book a vegan meal which was no problem to them & it was gorgeous! Compliments to the chef for that, most tasty vegan meal I've ever had when dining out! Bed was comfy & we had a good nights sleep. Breakfast is cooked to order so was a bit if a wait, veggie alternative was spinach! didn't bother with that! nice view of gardens but windows really dirty! Wifi available but have to log on and wait for e mail, bit too much off a messing about, should just provide password. Overall a good stay & would defiantly return.

  • 2
    « Dinner at figs brasserie »

    Been before as we live a walk away and use gym but disappointed this time ! The ordering of food had changed to writing it on a piece of paper and taking to bar Akin to a beefeater ! Soup starter was under seasoned and my liver course one piece was inedible and pure fat ! Very disappointed. The complaint was met with the chef apologises no offer of discount or a drink to compensate. We ended up not staying for dessert so our night out lasted all of an hour!

    5
    « Faultless »

    We stayed for 4 nights and everything was excellent from arrival to departure. All staff were exceptionally friendly, welcoming and helpful; the breakfast and the meals at Figs were delightful; the gym and pool facilities were great and our room was comfortable, quiet and had all we could have wanted. We used our Tesco clubcard vouchers to pay for the room and breakfast but even without the vouchers I would have considered the costs to be good value. I also had a lovely massage and manicure. Would most definitely recommend it.

    5
    « Bargain break »

    We visited Willerby Manor a couple of years ago for a short break and thought we would try it again as we enjoyed the stay. We weren't disappointed, we booked a two night break which included dinner, bed and breakfast, we were lucky enough to be upgraded to a Suite which was a nice surprise. The staff were all really friendly and we found them to be very organised, the service in the bar and restaurant was really good, I know some people seem to have a problem with ordering their meals by writing what they want on a piece of paper but I don't see how it is any different to a lot of pubs where you have to go to the bar to order, you can also just hand the paper to one of the serving staff if you prefer. We received our meals really quickly and the food was delicious, I had the Monkfish Two Ways on one of the evenings and it was really tasty, my partner had the fish and chips which he was very happy with. The gym and swimming pool are really good and much better than we have seen at other hotels, the pool does get busy but it is much bigger than most hotel pools so it didn't feel over crowded. The breakfast was of high quality and again the service was really good, they are kept busy and have a high turnaround of guests but I never felt rushed to finish. All in all we had a lovely stay, with really good tasty food and extremely helpful friendly staff and we will definitely go back.

    5
    « a little treasure »

    This is a solid hotel in Hull, the rooms are comfortable, the staff are very accommodating and friendly , the food in the restaurant and for room service is excellent , inventive and fresh . I have stayed here numerous times and I will always come back

    5
    « Once again not dissapointed »

    This is the third time I have used this hotel, which says a lot for a discerning guest, and would definitely go back again. The rooms are comfortable and well presented, the staff are exemplary (some other hotels in the Best Western group should take note & send their staff here for training ) The "Fig" Brasserie is well worth a visit as the food is superb, unfortunately I did not have the pleasure of breakfast as I needed to get to work, but accepted the offer of a "take away" package which was acceptable which would have been better if the sandwich bread was not dried out.

    3
    « Fantastic staff, Shame about some parts of the hotel »

    We had a Try before you buy offer' as we was considering booking our wedding at this hotel, staff fantastic, food was lovely but we were disappointed with our room, the dirty nets with holes in, only one bottle of water in our room although there was 2 of us staying. Felt a little over dressed at dinner as everyone was just in joggers or jeans. The staff that waited our table were fantastic just sorry we didn't get their names so we could pass it on. The food was delicious and we would eat there any time. Breakfast was a disappointment although we was 50 mins before end of breakfast was due to finish, we were told we couldn't have the pastries and yogurt as breakfast was coming to and all that was there was one rhubarb pastry left and that was it. Also really gutted to see there was no baked beans on the menu. We were looking forward to a nice relaxing breakfast but we were made to feel rushed as all the tables were being changed around us and the staff hurrying to strip and re dress the tables. No milk given to us with our coffee so we had to take a glass from our table and fill it at the breakfast station and use that for our coffee. Back to the room, there were no complimentary toiletries and what was in the bathroom didn't work.. The pumps were rusty and nothing came out..Bed was really comfy but could really do with a lamp at the end of the room rather than all the ceiling spot lights. Reception is decorated beautiful but the hallways to the rooms are covers in plastic making it look more like an old peoples home. We would most defiantly stay again but only in an offer rate. We wouldn't pay the current asking price.

    3
    « Poorly organised staff »

    The hotel itself was clean and well situated, but the staff were badly organised beyond belief. We waited for service,drink and food orders taken in the restaurant but nothing arrived, this happened with 3 different waiters. When the food arrived one of the three meals was returned, the other two were not hot. Similar experience at breakfast, where the toaster caught fire. Dont expect fast wifi.

    5
    « Rural treasure »

    From initial arrival, to leaving this hotel was first rate. The room was large, clean, and well appointed, with a more than adequate bathroom.The staff are very keen to please, and seem to be enjoying being at work. The breakfast is huge and would satisfy the biggest appetite, the table settings are first class and worthy of a more expensive hotel. Well done!

    4
    « pleasant hotel »

    Pleasant hotel near Hull, close to university. beautiful good value breakfast and nice pool. Rooms are specious, very comfortable but a bit dated. Beds are very comfortable. The Wii Fii is not great and one has to reconnect every few min

    5
    « Great Hotel, Great Staff and Great Location »

    This was a Great hotel for our short family trip to East Yorkshire. Firstly the hotel was very easy to find, lots of parking at the hotel which is free of charge. Check in was very quick and efficient. The room was very spacious for 2 adults and 1 child, and was very clean. Leisure club is Superb and a must to visit if you have the time. Food in the restaurant was of a high standard and plenty of choice including chef's specials, also plenty of staff which I like to see. The location of this hotel was very good which enabled us to get to York very easily on one day, and on the other we went to the Yorkshire coast (Weather was also very good for late October). I would defiantly recommend this hotel if you are needing to stay in this area.

  • 5
    « Great service! Friendly staff that are a credit to the hotel »

    We stayed here for one night the day after our wedding, we booked a standard double with dbb! Upon arrival we were early but was pointed towards the restaurant were we had a lovely lunch! All the staff were very helpful, however there was one that really stood out and is an asset to the hotel, (unfortunately didn't get her name) the lady with blonde hair at the reception! She was so bubbly and friendly and upgrade us for free to the honeymoon suite! I was overwhelmed with her kindness! She explained everything very clearly. Made our stay at the hotel great! The spa was lovely, made us feel very relaxed! The food was amazing, very tasty and a great selection, staff in the restaurant made sure you were happy, were very friendly and smiley! Rooms were also lovely, clean and very well presented. I could go on and on about how great this hotel was! But I will leave it at that! 5 star!!! Recommend to a lot of our friends!!

    5
    « Good service, good food, not cheap. »

    Three of us went for lunch and enjoyed it. It's not formula, clearly there is a real chef in the kitchen and they know what they're doing. The service was excellent, attentive but not intrusive. At £17.50 for the cheapest bottle of house wine they're not cheap, but the food was definitely worth it. Ignore the menu and go for the specials board. Try the warm chocolate fudge pudding with black cherries, it's worth it just for the sauce!

    3
    « Modern Technology »

    OKAY, not The Manor, England or the rains fault but I was in Rassay last week, Hotel was fine, we arrived early and was advised cant check in as rooms not ready, fair enough as we are told check in at 1400. We had very nice tea and cake in the café, staff friendly and good service. Went back to desk just after two but due to advances in technology the key card PC for generating cards for access to rooms didn't work, no major issue just rebooted all okay, staff apologised for the all of 5 min delay no real issue at all. These things happen. Room was a twin overlooking the garden that looked really nice. Had evening meal in the restaurant they do ask you if you want to write your order down but I just went up and advised them what we wanted. I had a burger and my mother who doesn't eat much ordered the fish and chips from the Children's menu, when it came the fish was massive, more for me. Burger was freshly made really tasty. Breakfast was fine, selection of toast, juice and full English, breakfast room could do with a little background music as it's a little dead. Staff all okay, room was fine

    4
    « Lovely, welcoming and freindly staff. »

    My husband and 13 year old son stayed here for two nights using Tesco Vouchers. Our standard double room with a pull out sofa bed was very comfortable. Tastefully decorated and a good nights sleep had by all. The breakfast was excellent and freshly cooked to perfection. My husband is very particular about scrambled egg and he gave it marks 10\\10. Very attentive staff. We enjoyed the facilities of the health club and had a walk around the well kept gardens. We enjoyed an evening meal in Figs Brasserie again the food was freshly cooked and beautifully presented. We will definitely book again.

    5
    « Great hotel »

    Enjoyable stay at this hotel with our six children. Staff were attentive and friendly, nothing was a bother. The food was very nice and the breakfast staff were a great bunch. Nice pool and sauna area. I would recommend this place.

    1
    « Few Years since stayed , be hundred before go back »

    Cant believe this Hotel . Stayed 1 night in a Twin single room , Not like most hotels , put singles together and make a double, this one only does Double or single rooms , NO intention of making a double for guests. I have a broken leg so asked after seeing room , could I change , No ! quite busy and we haven't got any. ? No help there then . Duvet is around tog 2 , I always sleep with cold room and window open , but had to put 2 duvets on bed and still froze . Heating obviously goes off in night . Then you go to eat. Bar staff have 3 attempts to pour a pint of Bitter , looks like dishwater and tastes even worse. Try something else then . Pick food , ask for waiter to take order ,,,,,, No , No , No, On the table is a scrap of paper and a pencil ( Crayons come next week ) You write down what you want then go to bar and hand to waiter / waitress . Then first the waiter , then the waitress come back at 5 minute interval asking if they could query what I had ordered , and what I wanted for Dinner. I had written , Fillet Steak , Medium Chunky Chips . perhaps I had written it in Russian ? No they didn't understand. I did , we had to write it down because they were incapable of taking an order I got steak with 2 portions of Chips Never Ever Again < You could not make it up

    5
    « Excellent stay »

    I stayed here with my boyfriend on the 17th October, we were looking for places to stay and thought we would go to Hull and stay in this hotel, we had a very warm welcome by 2 lovely receptionists called Daniel and Kassandra, everything was explained on check in. Room was gorgeous and very clean, the bed was extremely comfortable, breakfast in the morning was ok, had full English but there was no beans, love having beans for breakfast, oh well, the breakfast staff were very helpful. At checkout we were greeted by the lovely Daniel and Kassandra, they are an asset to the company, would definitely return!!!! Thank you for such a wonderful stay xx

    5
    « Willerby Manor Hotel »

    Always a warm welcome, excellent service. Generous breakfast. Great facilities, comfortable quiet rooms. very useful for travel to some of what Yorkshire has to offer' Very safe parking and dogs are welcome.

    5
    « Quality Stay »

    Big spacious room and bed. Quality food, staff, amenities and facilities. Staff were plentiful, helpful and attentive. Beautiful gardens in rear of hotel. On outer (Western) rural edge of Kingston-upon-Hull, but with easy road access to the City, the Humber Bridge and the East Riding of Yorkshire.

    1
    « Absolutely ridiculous hotel !!! »

    Would not recommend to any one! Me and my partner and son visited for 2 nights.... To start the receptionist made us feel uncomfortable when checking in was rude and disrespectful!!! Then when the pre auto payment was took she took £350 when we advised we would be paying cash then the real problems start when no one knows where this £350 has disappeared to and we still don't know! not really accommodating for our little person who has special dietary requirements!!! Family room not very big as sofa bed pulls out to the side of the normal bed! No room for moving around!!! One member of staff from the office team was so rude it was unbelievable clearly thought she was something more special than everyone else! Making us feel unwelcome!!! Made to check out when we are still disputing the cash !!!!! Not offered anything while we wait on this money no table in the restaurant not drink no later check out nothing at all been sent away with nothing and a 2 year old to entertain while we wait!!! The only good part of this was blonde haired receptionist that helped us out to get us to the right people and the girl in the gym who opened the small pool for our little boy!!!! I don't even rate this hotel! We visit hull once a month and will it stay there again!!!!!!

  • 2
    « Disappointed »

    Check in staff made us feel like we were an inconvenience. The bed was uncomfortable, the television was fixed to the wall in the corner which made it difficult to watch. The decor is in desperate need of updating. The food was tasteless. On the upside the staff at check out were friendly.

    4
    « Wonderful break »

    I came up 2 weeks ago today with my Mum and Dad. Both our rooms were beautiful, newly decorated, spacious, spotless and the furnishings were stunning. Asked for ground floor as Dad is now 81 and this was given. Staff friendly and welcoming. Breakfast cooked to order and spot on. We would like to add that your staff waiting on the tables at breakfast time were attentive and we all had a laugh at my feeble attempts with the toaster. Loved our stay and will be booking again soon for a visit up to Hull from Milton Keynes to meet up with family. Thank you all .

    2
    « could do better »

    Some of the Rooms need Updating, looking very Shabby, some of the Staff need to Smile more! The Gym Equipment looks very old! Food was Okay but would have expected better with the amount they charge to stay in this Hotel..

    5
    « Business trip »

    Whenever I am on a trip my first choice if possible is always a Best Western. I find that the individuality of the hotels very appealing. Invariably the rooms are comfortable, quiet and always in a very good location. The Willerby Manor Hotel for me offers all of this and I cannot recommend this Best Western highly enough. I found the staff very professional, the room was excellent and the restaurant was superb. The Hotel is a little tired and the carpets in the main corridors are in need of replacement but looking past that is an excellent place to stay.

    4
    « Pleasant break! »

    Made a late choice to go to the Willerby Manor and overall not disappointed by the decision. On arrival pleased that there is plenty of parking and reception staff were very welcoming. The room was spacious in the old part of the building and well equipped (including free wifi). Found a couple of problems (faulty radiator and no hot water from the shower). To their credit though we reported these faults and they were put right on our return late afternoon. The restaurant was OK but had a limited choice for us - may have suited other people and on the 2nd evening we dined elsewhere. Breakfasts were good and the waitresses very efficient. The location is good for a number of attractions, including a few miles away the Humber Bridge Country Park with a huge free car park and good walks to the river and a close up look at the bridge. Would use this hotel again if visiting the area.

    5
    « 26th.sept 2015 »

    Excellent facilities, rooms, friendly staff & location. We booked an all in package i.e. bed, breakfast & evening meal. Not often we do this as we don't normally find hotel food very adventurous but the World Cup Rugby was on so be it. What a surprise the food was excellent & for the all-in price paid it was real good value for money. So glad we chose this hotel.

    2
    « willerby manor hotel »

    the hotel is in need of a major face lift with the rooms looking very tired especially the bathroom wash area. i was very unhappy with the cleanliness of the bathroom and the tables and accessories in the restaurant were filthy.

 

Getting to the hotel ...

All directions
·From: Motorway M62. Onto A63 turn left for Humber Bridge/Beverley exit. Follow signs for Beverley and A164, Turn right at the Waitrose Supermarket, Willerby shopping park sign. At roundabout take second left, BEST WESTERN Willerby Manor Hotel signed from here. ·From: North. Take A164, Turn right at the Waitrose Supermarket, Willerby shopping park sign. At roundabout take second left, BEST WESTERN Willerby Manor Hotel signed from here.