BEST WESTERN Hotel Galleria Inn & Suites,  Houston

3.5/5  - based on 220 guest reviews.
6229 Richmond Avenue, 77057-6211, Houston, United States - See map
+1 713 783 8388 +1 713 783 8988

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
  • Outdoor pool
    Outdoor pool
TripAdvisor Traveler Rating
based on 220 traveler reviews
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Welcome to the Best Western® Galleria Inn & Suites! When you're visiting the Galleria, stay at our Houston hotel where southern hospitality is dished up in abundance. Many restaurants around the area specialize in catering to wedding parties, out of town wedding guests and large groups excited for the festivities. Since Gallery Wedding Hall is within walking distance, we regularly work with wedding parties to make the big day even better. Located in Midtown, the best of Houston is right at your door step. Southwest Memorial Herman Hospital is also nearby, and we're happy to accommodate medical patients and visiting doctors and medical staff. Our prime location and friendly staff make us a favorite for extended stays. You'll feel right at home with luxury bedding, spacious cool rooms and a location that can't be beat. We're known for good customer service and for always making you feel comfortable. There are many major attractions 4-10 miles from our Houston hotel, so it's easy to fill a day with sightseeing. Centrally located, the Houston Zoo is minutes away and of course the events at the Gallery Wedding Hall only require a short commute. Location is one of the most important aspects of any property, and we aim to make your stay as easy as possible. The George Brown Convention Center is also close to our Houston hotel, and we regularly welcome tradeshow attendees traveling in groups. Since we're centrally located nearby corporate offices, many of our guests are here for business. Employees of the Houston Natural Museum, Memorial Park and other local businesses call us their home away from home. Reliant Park is in the neighborhood, and a great location means it's easy to make time for some leisure activities, fine dining or sightseeing. Reserve your room at the Best Western® Galleria Inn & Suites today for a relaxing, stress-free trip! Enjoy your stay.

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 220 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
68
Verygood
 
77
Medium
 
32
Poor
 
29
Horrible
 
14
Business Business 92
Couples Couples 36
Family Family 57
Friends getaway Friends getaway 12
Solo travel Solo travel 16
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Galleria Inn & Suites,Houston
  • 3
    « Travel visit »

    This is not the BW Plus caliper that I expected. I would not stay here again. We had to change rooms due to mold smell, then had gun fire at the hotel next door last night! The room rates were very reasonable, pet friendly with a good breakfast and happy hour on Monday night. Staff was wonderful.

    5
    « breakfast bar »

    This hotel just put in a breakfast bar with omelettes as well as pancakes in addition to burritos. This is in addition to the regular items available for breakfast. The size of the room and the quality were high.

    4
    « Good value, Great staff. »

    This motel was a good value. It is 10 to 15 minutes from downtown Houston, but the rate was well worth the short drive, and free parking. The staff was great, very friendly and professional. This was our second stay at this motel.

    4
    « Good hotel, close to many things to do. »

    This Best Western has a friendly staff, comfortable beds, exercise room, swimming pool, and a good breakfast. They served buffet style eggs, sausage, and bacon. Yes, they have fruit, cereal, oatmeal, yogurt, etc. I enjoyed their made to order omeletes everyday. They also have made to order pancakes, burritos, and eggs.

    5
    « Everything works and staff are extremely helpful: all striving to make your stay more enjoyable. »

    Very convenient location, near Galleria, yet not at Galleria prices. Also, a large selection of restaurants in the immediate vicinity. Not my first visit to Houston, but my first to this property, and I shall certainly return!!

    5
    « great place »

    This is a great place to stay. The staff was very friendly and helpful. Very clean inside and out. The pool area was very clean. The made to order breakfast was great. Will surely stay here again. I highly recommend.

    4
    « Mordern Clean »

    There was nothing wrong with the room. Pool area was nice. Surprised to see hot custom eggs, waffles and tacos made. Room was clean, modern, Direct TV, outlets for phone charges! Area was OK. nice water fountain and siting outside but had no time to relax :(

    4
    « Great customer service, clean facilities, and free breakfast! »

    We stayed at this property for the weekend as we journeyed to Houston for shopping, a ball game, and a comic convention. Conveniently located near the Galleria, there are tons of options for shopping and eating near by, and close access to the freeways for getting downtown easily. The staff are EXTREMELY helpful and provided great service throughout our stay. The rooms are decent sized and were very clean. The breakfast, while free, offered quite a bit, including a burrito/omelette/pancake station where they prepared your selection to your liking. Great price, excellent service, and free breakfast? I'll be staying here again.

    5
    « Houston Weekend »

    Location is great for shopping, restaurants, downtown, etc.. Pleased and surprised with the free made-to-order breakfast station. That was a first for us. It was in addition to their usual excellent free breakfast spread (eggs, bacon, sausage, etc.) Very friendly and accommodating staff.

    5
    « Clean, caring and fresh!!! »

    I was here on business. I am an owner of a Best Western in another area of the country so I have it that I can be picky. This property is well kept, very clean and the staff was very intentional in giving attention. Thank you for representing the brand well...keep up the good work!!!

  • 5
    « The Staff at this Hotel make you feel right at home »

    Talking about going the extra mile.... The Staff at this hotel make you feel right at home, we've stayed in many hotels and not one of them made us feel as important as this Best Western. This is our new "GO TO" hotel in the Houston Area. if your travels take you to Houston, then you should make a reservation, newly remodeled, with the proper staff in place. they really do everything in their power to make your stay comfortable.

    5
    « amazing customer service/great prices/best complimentary breakfast in all my travels »

    rooms amazing/breakfast was above and beyond , made to order pancakes with endless fruits and toppings/delicious fruit infused water and dominic at the front desk provided me with the best customer service ive had in years. he was mature and helpful beyond his years. im here looking for a home to buy and was going to the hotel next door i accidentally passed it and fate had me turn in here. it was the best mistake i made all year. hotel was exceptionally clean and had lots of parking for my truck and motorcycle.

    5
    « Great Location »

    The hotel was clean and in great shape. I loved walking into a hotel after a 3 hour drive to see a smile on the front desk person's face. The best part for me was the breakfast, it was fresh and had a big variety of food to choose from. Next time I'm in Houston I'll probably stay again.

    4
    « NICE »

    The ONLY reason I give this a rating other than poor is because of the one friendly and caring staff member who was VERY helpful and accommodating. ( He went above and beyond to help us). Thanks again, Dominick!

    3
    « good option for a short stay »

    Wifi: 8 with password, but entry is easy and connection is fast Room: 7 quite large, good bathroom, clean and renovated recently Comfort: 7 good bed and no noise Facilites: 5 poor swinmming pool, very basic gym Parking: 7 easy and free of charge, no shade to protect from sun Breakfast: 5 was included in the fee, not su "yeahh!!", really standard with no extra things as fruit. very glum. Area was good. Staff: 6 not so helpfull, basic welcome. Area: 5 good for this specific place, far from downtonw. you need car for anything. at the end, good for a stop. value for your money if you pay around $ 110 / 125 per night

    5
    « Best Value Near Galleria »

    The hotel was in a like new condition. The rate was below other hotels in the Galleria area. I had stayed in another more expensive hotel the week before. The BW Fountainview Inn rate was 55% of the other hotel rate and BW included a breakfast.

    5
    « Loved my stay here! »

    Hotel was very nice and clean, room was spacious. Front desk agent was very friendly and helpful. Breakfast was wonderful. Everyone I came in contact with at this hotel was very helpful and pleasant. Location is great, close to many shops and restaurants. Many restaurants that offer delivery to this hotel, would definitely stay here again in the future.

    5
    « Leisure »

    The stay was wonderful. I would definitely stay again and the location was awesome as well. I was very close to the galleria and shopping areas. The hotel was very quiet even though every other hotel was busy Best Western had plenty of parking and my room was ready when I got there.

    4
    « Nice accomodations »

    My stay was short and all staff I came into contact with were very friendly. I loved that they had a cute little ?origami? elephant made out of towels sitting on the bed to welcome me! The breakfast food seemed good, I only had apple juice, a muffin, and coffee. The coffee was okay, though not great, and this is of course based on my personal taste. The tub was leaking and I did report this during check-out, it was not necessarily a problem during my short stay; it the desk clerk made a note to have it repaired. I really liked the tub/shower, it was large, though the shower height was a bit of a challenge for my 6'4? son. The only ?problem? I experienced was with the TV remote because I like to go to sleep with the TV on, but do not want it on all night, and I was unable to sleep-set the TV. I would highly recommend this hotel if you are stating in the area. ?

    5
    « Great place »

    I stayed here for about 4 days and I can truthfully say it was one of my top 5 hotel experiences! The staff was friendly and helpful and always got things done in a timely manner. The breakfast was great, the pool was clean, just an all around good experience!

  • 5
    « Great place! »

    Highly recommend!!Respectful staff and great hospitality. Love the little touch in the rooms with the towels and breakfast is delicious! Near all the great places in Houston!!Definitely staying there next time I visit Houston!!!!!!!!

    4
    « Great place!! »

    Very well managed property! Recommend highly. Lots of small touches throughout our stay delighted this customer. Better than expected breakfast - actual eggs, ham, bacon! UUUMMMM. The bananas were ripe and edible. The property had been recently renovated, very clean.

    5
    « Working near the Galleria »

    Always try to find a Best Western when I travel and this one was perfect and easy access to the Galleria, I had to keep extending my stay and they were always eager to add another night and since I had to extend my stay longer than I planned they had laundry soap and machines on site so I didn't have to find a laundrymat in town. If you are in town and need to be at the Galleria location is perfect and you don't have to deal with that horrible Houston traffic. Property is nice and quiet. I highly recommend Sam's Boat for dinner that is nearby awesome seafood at a much cheaper price than Papadeaux's we ate at the night before.

    5
    « Clean and Comfortable and affordable »

    Good location with secure self-parking and clean comfortable rooms. Clean and well-appointed outdoor swimming pool. Adequate breakfast in a clean breakfast area. Helpful and polite staff. We always stay here when in the Galleria area.

    3
    « Good location, nice hotel but room not cleaned thoroughly enough »

    I stayed at this hotel with my husband on a Friday night as it was close to the Galleria and was within short walking distance of several bars and restaurants. The hotel seemed very nice, the staff on the desk were friendly and welcoming and in general the hotel seemed clean however we did find a used condom in the corner of our room. We reported this to the staff on the reception desk and they offered to move us to another room. We followed up our complaint with Best Western customer services and spoke with Kaitlyn who kindly offered us points towards a future stay with Best Western.

    3
    « Perfectly adequate »

    The hotel was clean and quiet. Nothing exception but the breakfast. I was surprised at the varied selections of available food item including fresh fruit. All in all a perfectly adequate, nice hotel for a business trip.

    5
    « Best Stay at this Best Western »

    This was my first time at this property, was greeted by Shirley upon check-in (she's wonderful) such a delightful and speedy check-in. I arrived a little early and she got me checked in fast. Clean rooms, my floor was a little creaky near the front door, but none the less I enjoyed my stay. Even had a nice view.Was in town for a family matter, but after a rest here none of I really mattered anymore. Next time we are in Houston we will stay at this location again. Close to a lot of stuff, but far enough away from everything too. Small breakfast with a fast working waffle maker (no biscuits & gravy) eggs, links, pastries, cereal. standard hotel breakfast fare. They delivered good service with a smile at this property.

    1
    « Get ready to itch, the bed bugs are a biting »

    I would leave your luggage in the car, as the bed bugs are a biting. For the $, it's a rip.Especially, when considering the infestation.Crew of my guys all got it bad as well as our luggage. No refunds they wouldn't even let us use the industrial washer to try to clean our clothes.

    4
    « Trip to Houston »

    Very nice Hotel, If it had been closer to the Reliant Center, would have been great. Really great room and very comfortable beds. A little high on price, but overall nice hotel. A lot of traffic getting to hotel. Nice lobby area and elevators were very accessible and fast.

    2
    « Worst Best Western I've stayed at »

    We've stayed at a lot of Best Westerns since our retirement. This has to be one of the worst ones we've stayed at. The sound from the room above was like they were in the room with you. You can hear every step they take and it sounds like they're on a drum. The paper products, TP and kleenx has to the the cheapest stuff on the market. Motel 6 has better. I'd rather wipe with newspaper. The staff was nice, friendly and helpful. Most of the breakfast was OK, excpet for the processed eggs. It's location is very near my son's new place, but next time I'll be looking for somewhere else.

  • 5
    « OVERALL A GREAT STAY »

    Great service...Great location....Great Rooms!! We were coming to the area for special church service on Sunday. We decided to come in a couple days early with the family. We were able to find a theater, great breakfast, lunch & dinner restaurants nearby. I would definitely be back, if I ever had to return to this area.

    2
    « Great hotel terrible staff »

    I am a VERY loyal Best Western customer and this is my first negative experience. I usually wouldn't write this but I addressed it with the attendant on duty & she acted as if she didn't care. Ok, when we got there there wasn't a blanket on my bed so I asked for one and then they never brought it. The next morning I tried to make a waffle at breakfast but one of the maids was making hers as well as the other staff's so I waited for over 15 minutes & I said , can I just make one & then up I can have it again and she said no I am almost finished. So I went to tell the front desk attendant and as she was eating her waffle she said , oh she's almost finished. So I politely left the hotel. It is what it is, I probably am better off anyway by not eating that waffle.

    5
    « 2/2016 Stay »

    The room was clean and well-maintained. The biggest issue for my wife & I is the bed. While we prefer a VERY firm bed. The bedding was firm enough to offer a good night's sleep. The staff was warm, friendly and met every one of our requests during our week's stay. We will be back.

    5
    « GREAT HOTEL »

    I loved everything about this hotel from the time I walked until the time I left. Very friendly employees, I had the jaccui room & the room was decorated with beautiful ducks made out of towels & the BEST part is that there checkout time is 12pm when other surrounding hotels is 11am. Didnt have to rush at all to leave. The hotel was very nice and clean & I will be back anytime I want to get away.

    5
    « great »

    I keep coming back to this great hotel. The front desk people were fantastic. The breakfast buffet was always furnished. The omelets were very tasty. The room was perfect. Everything was neat and clean.

    4
    « Great value »

    We have been staying here for years when we visit our son and his wife in Houston. It's always very clean and quiet, there's always plenty of parking, and it's a very convenient location for our purposes. We aren't looking to be pampered--we just want a clean, quiet, reasonably-priced place with a free breakfast. It meets our needs. I have stayed in hotels with much higher ratings but I prefer a place with a refrigerator, microwave, iron, etc.

    5
    « Hotel experience »

    Best hotel with a lower rate price in Houston area good people and very clean room included Breakfast goes until 10:00 which helps a lot since I am a bed person. The hotel is very well located , approximately 9 miles from Houston downtown, business center. Overall I would recommend his hotel for anybody who seek for a high comfort at lower price.

    4
    « NICE & GOOD LOCATION »

    The hotel is nice and located in a good location. Close to Galeria and plenty restaurant nearby. There is good Thai resto accress the street. Walmart and best buy also nearby. The hotel staffs are really nice and helpful.

    5
    « Hotel »

    The staff was very friendly and the rooms are very clean. The internet was great. Breakfast was hot and delicious. There was always fresh fruit available during the day. The lobby was very clean. the parking was great. My overall experience was Excellent.

    3
    « Basic Hotel, questionable area »

    This hotel was clean but basic and the staff were pleasant and accomodating however, it is located in a strip clubs area. We arrived at 1am due to flight complications and had to be escorted to and from vehicle...probably better if you arrived in daylight and did not wonder what had been done on your bed in the past.

  • 4
    « 1 night booked, stayed 2 »

    I booked this hotel just for one night on the way to Austin and ended up staying 2 nights due to severe weather and flooding. They were nice to accommodate me for the extra night and also gave late checkout if needed. The breakfast was good. Only complaint was a smell of smoke once in a while, perhaps coming in through door as our room was close to rear entrance.

    4
    « Excellent option for Business »

    Good location. Clean. Comfortable. Spacious room..Very good internet. No noise... i have no complains. The hotel is brand new and people are affordable. It was really a perfect place for quick business trip.

    5
    « Rate »

    I have to travel to Houston every month to see my doctors. Would you consider a Medical rate (I also have AARP and AAA). Most of the time I only have to spend 1 night but other times I have to spend two or more nights. Another motel on 59 closer to some of my doctors has arranged for me to pay $57.00 for one night one room one bed mon smoking. $67.00 for one room two beds non smoking. they also have breakfast. ALL OF MY TRIPS ARE MEDICAL, Not business or pleasure.

    4
    « Good Value for trip to Medical Appointments »

    Traveling to Houston for medical appointments is something we have to do every 6 months. I have finally found a hotel that is close by, affordable, very clean and meets my expectations for a hotel for this purpose. Will definitely stay again.

    5
    « KW Retreat »

    The Best Western in Houston on Richmond Ave, was a very nice property and location to my business conference. The facility was comfortable, quiet and well staffed. The exterior and grounds are nicely maintained, safe, and well lighted. Thank you for such a great property and location as well as operation.

    4
    « Best Western in Houston »

    Nice hotel in Houston located 15 min drive from Galleria and 5-10 min drive from shopping area. Pros: very good hot breakfast, free parking, the suite was "roomy", bus station just at the hotel. Cons: noisy air conditioner.

    4
    « Excellent Suites and Friendly Staff »

    This is a good hotel to stay during the week. They are going through a remodel, but you really cannot tell. They must be nearing the end of the process. The staff was very friendly and the interior of the hotel looks really new. I was on a 3 day business trip to Houston, and enjoyed relaxing in the rooms' Jacuzzi after a long day in the office. The breakfast room was massive with a very modern face lift compared to other Best Westerns.

    4
    « My Stay »

    A decent and comfortable Hotel located at the quiet end of Richmond completely away from the noise of the city with very close proximity to the Galleria and other Recreation and Restaurants. We enjoyed our stay The television channels are many but can't get to my favourite TV channel because they were not part of the subscribed channels by the company. I mean Famous football Chanel that show European football and British Premier league

    5
    « Hotel stay »

    We attended a reception in Houston and stayed only 1 night. The Best Western Fountainview Inn was in a good location and it was easy to go home the next day. The hotel is very nice and the staff was friendly. The price per night was very good.The TV was on a blink, but we were not long in our room. I reported it the next day and the staff said, they will take care of it.

    4
    « Great Value! »

    Hotel was at a decent location and staff were very friendly and helpful. Although, we had reserved a non-smoking room the room definitely smelled like smoke and housekeepers admitted that it was a smoking room although the lady at the front desk insisted all rooms were non-smoking. Overall experience was good.

  • 3
    « Good location, OK breakfast »

    I would stay there for the price and location. Paper thin walls, though. I think it is a good option for longer than a couple of days stays given the laudry room, mini fridge and microwave availability and convenient location.

 

Getting to the hotel ...

All directions
·From: The north. Traveling from Highway 59 southbound, take the Fountainview exit, turn right on Fountainview, then left on Richmond Avenue to the Best Western® Galleria Inn & Suites. ·From: The south. Traveling from Highway 59 northbound, take the Chimney Rock exit and make a U-turn on Chimney Rock to Fountainview, turn right on Fountainview to Richmond Avenue, and then turn left on Richmond Avenue. The Best Western® Galleria Inn & Suites near Galleria will be on your left side.