BEST WESTERN Plus Downtown Inn & Suites,  Houston

4.5/5  - based on 383 guest reviews.
915 W Dallas Street, 77019-4739, Houston, United States - See map
+1 713 571 7733 +1 713 571 6680

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> Room 1

1 adult

 

Hotel advantages

  • Onsite laundry
    Onsite laundry
  • High speed internet access
    High speed internet access
TripAdvisor Traveler Rating
based on 382 traveler reviews
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As one of the best-kept secrets of hotels in downtown Houston, we provide spacious yet competitively priced rooms perfect for budget-savvy travelers that appreciate the big city but also enjoy quiet and comfortable accommodations for nightly or extended stays. We make traveling easy for those here on business, exploring the city or attending an event at the nearby George R. Brown Convention Center, Toyota Center® or Minute Maid® Park. Complimentary features of our Houston hotel include: on-site parking, weekday downtown shuttle service, a full breakfast, Wi-Fi, fitness facility and business center. Each suite includes a refrigerator/microwave, USB outlets, a Keurig®, pillow top mattresses and 150+ HD channels on a 42-inch TV. Nestled between Midtown and Washington Ave. there is plenty of nightlife for young professionals and some of the top restaurants in the country one would expect to indulge in while staying at a Houston, Texas hotel. The nearby Refinery Bar and Grill offers an escape for guests after a hard day's work and we kick off the end of a workday with happy hour from 5-7p. m. Mon-Thurs featuring complimentary selected beers and wines along with hors d'oeuvres. Many of our guests often enjoy a run along the Buffalo Bayou or purchase a day pass to The Downtown Club, which offers a spa, cardiovascular/strength training and indoor tennis/basketball courts. In addition, our backyard extends to Eleanor Tinsley Park and Sam Houston Park for the outdoorsy types. Often catering to families, we boast close proximity to The Downtown Aquarium® featuring marine life, a Ferris wheel and carnival games. while others enjoy the Museum and Theater Districts or light rail before returning to relax in our beautiful pool and spa with the downtown Houston skyline as a backdrop that no other hotel in Houston, Texas can compare to. We welcome you to book a suite at the BEST WESTERN PLUS Downtown Inn & Suites today! Enjoy your stay.

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Room 1

Guest reviews


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based on 382 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
253
Verygood
 
106
Medium
 
17
Poor
 
4
Horrible
 
2
Business Business 166
Couples Couples 65
Family Family 78
Friends getaway Friends getaway 36
Solo travel Solo travel 24
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Downtown Inn & Suites,Houston
  • 5
    « Great hotel stay and amazing staff. »

    We took a group to Houston and we stayed at this hotel for a week. The hotel stay was absolutely fantastic. The rooms were big and modern. They were beautifully clean. The whole hotel was very clean. I stayed for a couple of days by myself before the group arrived and felt very safe the whole time. The shuttle drivers were amazing. We were at a festival at the George brown centre and they would drop us off and pick us up throughout the day. They even had a shuttle on the weekends while we were there which was amazing. A definite draw card of staying at the hotel. The breakfast was great with a good selection of food. The hotel were so accommodating to our group. The staff were absolutely amazing!!!!! I can't speak highly enough of them all. The area around the hotel was fine. We never felt unsafe. There is a restaurant across the road which was quick to walk to and good place to eat. There are also some great restaurants a short time walk away. There is a target about 5 mins drive away. About $8.00 by taxi. I will definitely stay at this hotel again if I'm back in Houston and would definitely recommend it.

    5
    « Extremely Clean Suite and Excellent Staff »

    We stayed in Room 421 for 8 nights and the suite was extremely clean and nicely scented. My maid vacuumed daily and cleaned the room thoroughly and was so friendly and helpful. Dina, our breakfast server, served a fabulous breakfast buffet every morning and even carried our full plates to a nice clean table and was super friendly and lively. Best Western Plus made us feel right at home. Our suite had a microwave and small fridge and had a sunny southern single window. The bed was like sleeping on a cloud. We used Uber app to get around Houston and met a dozen of the best drivers.

    5
    « Excellent Stay for contracting gig »

    I was traveling out to Houston every week far a contracting gig. This was the perfect place to stay. The facility is amazing. The services are great...free breakfast, a hot tub, and a pool... and there is a home-like feeling to the place. The staff are simply second to none. They are all extremely friendly and very helpful which is why I've come out here week after week. My contract period in Texas may be over, but I will miss the amazing service I've had at this Best Western and hope to visit here again when I return to Houston one day. Highly recommended :) !!!

    5
    « Great property!! »

    This hotel is centrally located and an overall nice property. What stands out is ALL of the employees that we encountered were professional and friendly. Rooms were clean and well appointed and breakfast was better than average. Will definitely stay here again next time in area.

    5
    « The staff here were wonderful! »

    My room and the rest of the hotel was very clean and I appreciated that the bathroom toiletries included toothpaste. They offered a wide variety of items for breakfast, including fresh fruit. I was nice that they left cookies in the room to go with the coffee I made in the Keurig machine. Most importantly, the staff were so helpful and friendly - the shuttle drivers who transported me to and from my daily training destination (and the assistant manager who picked me up in her own car one day when the shuttle was busy elsewhere), the receptionists who offered suggestions and help when needed, the woman who kept the breakfast area clean and well-stocked.

    5
    « an excellant location for the entertainment center »

    they are not only a very good hotel, but also are located conveniently to the downtown entertainment center. The staff are professional and helpful and the property has a security detail to watch for potential problems.

    5
    « Excellent hotel and central location with complimentary self-parking »

    The hotel facilities and staff all made for a very pleasant stay. It is particularly helpful to have a hotel so close to downtown and the Montrose area with self parking (and complimentary). I appreciated the individual controls for heating and cooling, and the system worked well. Rooms are large and comfortable with large flat-screen TV's

    5
    « Houston Business Trip »

    Great hotel, very clean, and great staff. The Breakfast is awesome, and internet is very fast. Very convenient to downtown, and freeways. I have to say the carpet is the cleanest that I have ever walked on in any hotel, I'm used to my feet being dirty after a couple days walking in most hotels, this one, my feet were cleaner when I was leaving.

    5
    « Nice stay »

    Really enjoyed staying here. Hotel room and service was excellent. It's surrounding area wasn't the best but didn't matter too much but it might for some others. Staff really friendly excellent facilities within the hotel.

    5
    « Awesome Hotel »

    Perfectly situated in the heart of Montrose and close to Downtown. We stayed for a TV appearance at KHOU studios. The beds were amazing, the breakfast was amazing, the staff was amazing and the facilities were amazing. Overall, highly recommend.

  • 5
    « Loved this hotel »

    All staff at this hotel went out of their way to be helpful. Phone directions to hotel, shuttle to downtown, info re: Houston. I liked that this hotel was so close to downtown, clean, excellent breakfast. Good job!!!!

    5
    « Great place and People »

    Comes with a really nice hot breakfast and fresh, warm cookies in early evening. Clean room and very friendly people. Also has a small manager meet & greet around 5 with free beverages. You can walk into downtown from there, but often it is too hot to handle.

    5
    « 2nd Visit, Just as Good »

    This hotel is still excellent. I came here again because of my experience last year. The rooms are clean and spacious. The bed is like sleeping on a cloud. Full set of TV channels. Free parking and shuttle. The shuttle operator, John, is a great guy and made the trip enjoyable. Free WiFi is great. I can stream HD videos with no problems. Free breakfast is one of the best I've seen in a hotel. The pool is very nice. It's outside, but covered.

    5
    « GREAT! Extended 2 extra nights »

    The location is in the trendy Midtown area with great eateries a few blocks away. We hit up Fuzzys Tacos, Crepes place for a panini and Russos pizzeria on the list for today. Buffalo Bills, Quizno's, Which Wich, Specs, all cpl minutes away. Super easy to reach all parts of town. IAH 25 min away per mapquest, Galleria 15 min, Kemah Boardwalk 40 min. Whole foods was 8 min away w CVS and Pei Wei. Randall's in midtown less than 5 min away. Rooms: clean, large, great linens, clean and standard bathroom, fridge, microwave, solid furniture, nice TV w lots of channels (sports +). Plenty of outlets. Facility: clean welcoming entrance and lobby. Jo was helpful. PM staff was what one would expect from late night staff and friendly. Security guard was onsite Sat PM and monitored the parking lot. Little slow on moving the cones to get us in and out but not a big deal. Nice pool area plenty of parking. Nina was still refreshing breakfast 10:30 and friendly. was a full hot breakfast. Biscuits, scrambled eggs, gravy, potatoes, bacon, sausage, pasties, cereals. Way more than the continental noted on their site and way longer than the sign said they would serve to. Definitely will be our spot anytime in Houston for a few days.

    4
    « Great Location »

    Good value for so close to Downtown and also not too far from the Galleria. Large Clean room. Thermostat controlled AC, adjustable by customer very handy. New TV model which was great and easily available free internet facilities with wif1. Great value overall. Tom

    5
    « Wonderful deal »

    We were pleasantly surprised by the quality of this Best Western Hotel. The price was very reasonable and the property was in excellent shape. The pool area was very relaxing and the breakfast area was large and well stocked

    5
    « This Best Western is the perfect hotel for me »

    Even though I have stayed at this particular Best Western probably 50 times when oil and gas business was better; the best thing about this past stay besides all the comforts of home; was a security man was posted in front of the hotel. He had cones set up where you could not drive past him without identifying yourself and letting him see your room key. Since I have been broken into twice in Houston at other hotels in 5 years; that extra security precaution made a huge difference to me! I strongly suggest to always do that from now and on. It was very nice not having to worry about getting broken into even though I had never had a problem at this particular hotel.

    4
    « Close to Minute Maid Park and free shuttle service »

    We chose this Best Western for proximity to ballpark, free shuttle, free breakfast and love the brand. Breakfast was lacking and took awhile to restock when out of items, including coffee. Bed was amazing, didn't want to get up. Quiet even though several families were staying there.

    5
    « GREAT PLACE TO STAY »

    We stayed here to attend the baseball game at Minute MAID PARK. The hotel shuttled us to the game, let us off right in front. Only had to walk across the street. Gave us information on where to eat after the game and the best way back to the hotel. The staff was great. Hotel very clean with great amenities. The breakfast was a full Breakfast, and very good. Will be staying here next year!

    5
    « Great Stay in Houston »

    We very much enjoyed our stay and were thankful to the helpful staff that knew the area well. We were in from Canada and found that the shuttle service was fantastic! Thank you for the enjoyable visit.

  • 5
    « The BEST Best Western Hotel »

    We are a family of five that is currently working together to visit all 50 states. In this endeavor, we often stay at Best Western hotels due to the value involved (cost, breakfast, pool, fitness center). We just visited our 37th state, and this Best Western was far and away the best hotel experience we've ever had. The location was perfect (minutes away from the zoo, aquarium, Minute Maid Park.) I've never been in a cleaner hotel. The staff was friendly and accommodating at every turn. Variety and quality were available in the fitness center. The breakfast had a wide variety of options, and the breakfast center even had happy hour drinks and snacks in the breakfast room at night. (Very family friendl.) Staff was incredibly helpful. We cannot say enough about the positive experience that was staying in this hotel.

    5
    « The absolute best! 100stars »

    The large rooms, the comfortable beds, the complimentary breakfast, coffee and bottled water. The free shuttles to downtown, the exceptional staff, particularly Jo and both shuttle drivers. The pool and spa. Everything was spotless. Everyone so helpful and friendly. I would highly recommend this hotel for families visiting Houston and particularly if you are going to a ball game at Minute Maid Park. Hiring a rental car is easy and with that you can venture to more shopping such as The Galleria and of course the must see Houston Space Centre.

    5
    « Excellent Best Western, good location, comfortable room and GREAT staff! »

    We stayed as a couple for 2 nights in early July. The location was pretty good although not really walking distance to attractions or good places to eat. However this was not a problem because the hotel has a free shuttle service which will take guests anywhere within about a 2 mile radius and the helpful driver John took us to a great supermarket and restaurants during our stay. There is a happy hour every day between 5 and 7 with free drinks on offer - how good is that! The breakfast was very good. We didn't use the pool but it looked inviting and children certainly enjoyed it. I definitely recommend this hotel and would certainly go back on a future visit.

    5
    « MDA Trip with Family »

    The trips are emotional and tiring as it is, being able to relax and rest after tests is great. Brought the kids this time, the pool and nearby park was fun for them. Service was great to us and the room was good. Kids had a great time despite the purpose of the trip. Parking was tight, but that was not a major factor or us.

    4
    « MD Anderson visit »

    Tired of the medical district decided on different area and really glad I did. This best western is amazing. The only reason I didn't give it a 5 is the water pressure was to low for my liking. The room was large and very comfortable. The breakfast buffet was great. Small workout area but efficient. Front desk staff very helpful. Check in and out was very good. Pool outdoors looked really inviting but I did not use it. I will stay here again.

    5
    « Room Rate is an Excellent Value »

    For as close as it is to downtown Houston this is the best value for money I have experienced. I am used to 200-300 a night no matter what for a DT stay and then the DT hotels might add a $20 a day ( about $60 over the weekend). But the Best Western Plus DT Inn and Suites Houston had a better room with great convenience to highways and downtown.

    4
    « Cold and Quiet Room, close to Fed Reserve »

    I stayed here due to location. The area immediately around the hotel is not nice, but it is close to downtown without being directly in downtown. Very easy to get to and from. A few blocks south is an area they are revitalizing that is trendy with great places to eat. I stayed for business and my main criteria for hotels on business is: ease of access, cold room, and quiet. This matched all of those and I would stay here again for business in the area.

    5
    « Best Best Western »

    I stayed here on business and pleasantly surprised with amenities, cleanliness and service! Also the location was perfect. Beds most comfortably so don't pull down black out shades or you will not want to get out of bed in morning. Will definitely be back on next business trip.

    4
    « Very pleased and satisfied »

    Our family of four stayed here from 6/27-7/1. We have two toddlers so a vacation of any kind is slightly challenging. The pool was highlight and also the breakfast buffet. There was a large selection of both hot and cold food, for both the adults and kids. Will definitely stay at this same hotel the next time we visit Houston.

    4
    « Great Best Western ! »

    Visiting from Belgium, we choose BW each time, if possible. This one fulfilled all our expectations. Great, clean room and bathroom. Fantastic breakfast. Location very good. Friendly and helpful staff.

  • 5
    « Great location, great facilities and great staff! »

    We recently completed a one week stay at this best western hotel. The staff were absolutely wonderful and just to name a few, Edgar, Aliya and Jo at the front desk were very well friendly, polite, helpful and accommodating. Sandra and the breakfast room staff were fantastic. The food was very good. Sandra with housekeeping was also especially helpful and did an excellent job. This hotel has happy hour with good snacks and complimentary beer, soda and wine from 5 to 7 PM Monday through Thursday. We found this to be really helpful for our busy travel schedule. The location is very convenient to the downtown shopping and restaurants. The parking at the hotel is very secure with a guard on duty. The hotel also has an excellent exercise area and a beautiful pool area which is half covered and an attractive fountain. They also have a business area and meeting rooms. We found the beds to be very comfortable and the rooms were spacious and well-kept. We were on the first floor and we never heard any outside noise, the location is very quiet. We think the total overall package is very reasonably priced. We did not take advantage of the hotel shuttle because we had our own vehicle. The hotel shuttle is a great advantage for people without a vehicle and it services the immediate area very well.

    5
    « Best BW EVER!! »

    In addition to the clean, QUIET, and well-appointed room, the internet was great and the complimentary breakfast was superb!! The selection was fresh, included fruit and yogurt and was extremely well-organized. This hotel is one of the BEST BW hotels!!

    5
    « Close to everything »

    Very close to downtown. Clean facilities, very quiet. Excellent breakfast- everything hot and fresh. Beautiful fresh fruit. The coffee was delicious and fresh. The room was huge and very nice. The bedding was fluffy and very high quality. I would highly recommend this hotel.

    2
    « Below Standards »

    Ok..so normally best western is a reliable brand..but this place? perhaps a bad night and noting that cant be fixed: room above had stomping kids - had to call front desk twice....between midnight and 1 am....folks, if youre gonna take your kids, a little consideration is always a good thing.,....then the card key stopped working....then the fire alarm went off tis morning, and my nicebreakfast came with two long blonde hairs...... in other words - just about ever angle there was something that told a poor story. as I said, nothing major...but add it all up, and management is missing something.

    4
    « "Quiet, Clean, and Comfortable" »

    My family of 4 stayed at this hotel to attend the Copa America soccer games. The hotel's location was a convenient drive to NRG, the museum district and downtown. The hotel was clean, the beds were comfortable and the staff was friendly. Breakfast was good and the Mon - Thurs Happy Hour for guests was a pleasant surprise. I also did like the fact that the parking entrances and exits are blocked at night with a security guard checking to see if you are a guest in order to let you into the lot. Would definitely stay here again.

    5
    « Comfortable and near downtown. »

    This is a laid back hotel, just about a 5 min walk from downtown. Staff was nice, room clean, ammenities replaced daily when needed. a fridge and micro are available for your convenience and it was really nice to go back to the hotel during happy hour time to find these delicious white chocolate cookies and chicken burgers. They have coffee to go at all times and also a shuttle service to downtown in the morning (check times with reception). I'd definitely stay here again.

    5
    « Excellent property with wonderful staff! »

    This will always be our first choice when staying in the downtown Houston area. The rooms are comfortable and immaculate, the complimentary breakfast has a huge selection of hot and cold items, and the property is very well managed. Jo, at the front desk made us feel so welcome. She always took the time to answer our questions and was extremely warm and personable. She handled all the affairs of this busy hotel with great professionalism and pride. Jo makes this exemplary hotel even more special. Thanks so much Jo for a wonderful stay! Ann and Scott

    5
    « Have stayed at this hotel before »

    I have stayed at this particular hotel several times, Mostly because of its location. Its near downtown area and at times you can find it for a reasonable price. The staff is very friendly and courteous. They have security during the nighttime.

    5
    « Red Sox Road Trip 2016 »

    We travel every year to see the Red Sox play in different cities. The Best Western was the best hotel we have stayed in! The room was spacious, the staff was friendly, welcoming and fantastic, the breakfast was varied and delicious! We loved it! We were just over a mile away from the stadium and walking distance to the aquarium, and the shuttle took us to the train station to go to the zoo. I was very fond of the fresh baked cookies served every day and especially for the 24 coffee station. I would certainly go to a Best Western again.

    5
    « Best property in the BW group »

    I have stayed in this hotel four days a week for over a year. This is one of the best properties close to downtown and they have a shuttle to take you anywhere downtown you need to go. The people are friendly and do everything they can to make you welcome and comfortable.

  • 5
    « wonderful breakfast »

    This is without question the best breakfast I have had at a best western. The room, pool, exercise room were clean and well keep. The staff were professional and helpful. If you are going to the downtown entertainment area this is an excellent location.

    5
    « Excellent Facility and Experience »

    This facility is the best I've stayed in while traveling to visit family. The manager and staff were very accommodating and ensured we felt at home and welcomed. The hotel was clean and had the best warm baked cookies to greet the guest.

    5
    « Great Hotel...........Great Staff. »

    First visit to Houston and I was not disappointed by the Best Western PLUS Downtown Inn & Suites. The staff was extremely helpful in recommending where to eat to arranging a car to airport upon check -out. The breakfast was delicious and the in room treats were a delightful surprise. The cleanliness of this hotel was top notch as well. I would recommend this hotel to anyone.

    4
    « Awesome »

    Awesome is the best way to describe this hotel. They have lovely breakfast which is free, also happy hour which has beer/wine and food. The atmosphere is great and is literally 2min from downtown. The staff was great for the most part my only complaint would be on Jo the morning person clerk, she has a horrible attitude and doesn't seem to care about anything but herself. On the other hand the evening people Aliyah and Devon are awesome, matter of fact great just so attentive and courteous. These two should defiantly get a raise or incentive for all the work they do. Overall everything was great for the price we spent. Just work on the old lady in the morning she is so grumpy, maybe she didn't get her prune juice that day. Great place, will be back.

    5
    « Who'd of thunk?! »

    This was one of the best hotels I've stayed at. The staff was so incredibly accommodating, the entire hotel was clean, the bed was the best bed I ever slept on (I need to find out who the manufacturer is!), the breakfast selection was extensive, bottled water, happy hour, shuttle (the shuttle driver was so patient and helpful, kudos to him), close to downtown, delightful pool. I cannot say enough about this hotel! Maybe they have to try harder...? They're doing a great job!!

    5
    « CLose to downtown »

    Clean, friendly help, very good breakfast. We walked to downtown Houston. Cookies and a beer around 5:00, what could be better!? (I don't know why I would have to have 200 characters to post on TripAdvisor.

    5
    « Great find at a great price »

    Nice hotel. Lots of perks at a great price. Jo, assit. mgr. was very pleasant and helpful. John the shuttle driver went above his duties to make our stay most pleasant. Very close to downtown. Breakfast daily and happy hour m-t.

    4
    « Wonderful Little Place on the Edge of Downtown »

    A quiet little place on the edge of downtown Houston offering easy access to both the business district and yet only a few minutes from the Medical Center (via West Dallas to Montrose to Fannin). Clean, large rooms, decent breakfast and a nice little happy hour on weekdays. Excellent, professional staff, especially Jo who is an absolute angel. Definitely worth the money.

    5
    « Excellent »

    Evverythiong was excellent. I don't mind doing a survey, but suggest that you make it shorter. I was wlell pleased with the experience at the hotel. This takes too long to complete. I would suggest that you eliminate this part.

    5
    « Best Hotel »

    This hotel had great looks, location, cleanliness but most of all, a super great staff. I and my family were very impressed and will always come back to this location. Thank you Best Western for the great stay and to the two most wonderful, friendly, helpful, happy and courteous staff members, Devon and Aliya. These two were the icing on the cake.

  • 4
    « Great »

    We stayed here for a bachelorette party. The rooms were large and accommodating, beds were comfortable, parking and internet and breakfast were free which were all great, and overall experience was excellent. Great location for us as it was conveniently located close to downtown and many other relevant areas to visit.

    5
    « Wonderful stay »

    This hotel is great! The breakfast is hot and there are lots options. The pillows are amazing and the beds are very cozy. This is the second time I have stayed at this location and I will definitely be back the next time I travel to Houston.

    4
    « Very nice stay except for... »

    My daughters and I were in town for a weekend and found this hotel to be very convenient, nice sized rooms, lovely breakfast, good amenities, pleasant staff, and very good mattress. So, you're wondering what my problem was? First, the ironing board had to be held up with one hand as it was very rickety. I can understand that there would not be a way for management to know that unless someone mentioned to them. My chief complaint was that there was no Gideon bible in the drawer. Yielding to the PC does not do it for me.

    5
    « Best value in the city »

    I'm a frequent staycay girl in my hometown of Houston, and I can't believe I hadn't stayed here before! Rooms are more than spacious and probably the cleanest I've ever encountered. Literally every employee I came across was delightful, and very happy to help. We enjoyed more amenities than most hotels, this property feels nothing like the Best Westerns I've stayed in the past. Hot continental breakfast served in the lobby with view of the cozy pool was very peaceful. I doubt I'll stay anywhere else again.

    5
    « Great hidden gem »

    Really enjoyed this hotel. It was clean, nicely done, and I felt safe. Breakfast was very nice. Close to downtown, shopping, restaurants, and everything else we wanted to do. Bed was wonderful, pillows hard though. This was a great price, if I need to go back to Houston I will stay there for sure.

    5
    « Great staff and location »

    Stayed there for the Houston Rodeo Cookoff 2016 and it was very nice. Staff was very nice and my room was very clean. I will be staying there again. The hot tub was so much fun. The coffee in the room with the cookies was a nice touch. The hotel driving service was very convenient to get to dinner. Thank you so much for being small in a big city!!

    5
    « Grandkids were thrilled »

    Spent four days in Houston and this hotel really added to our enjoyment. My grandkids LOVED the spacious rooms. The staff was extremely helpful, friendly and quick to respond to all our inquiries. I would recommend this hotel to anyone. Great location to visit all the museums in the area. Great to have free and easy parking.

    5
    « Excellent choice »

    This place exceeded my expectations. The street itself is a little desolate, but the location is surprisingly convenient; you can walk to downtown, and they also will take you up to 3 miles on a shuttle bus. Clean rooms and better breakfast than your average Best Western. Free parking. Decent wifi. Really, it has everything you need.

    5
    « Houston Downtown »

    very nice and comfortable. Great staff and quiet stay. Great breakfast variety and availability. Nice touch by providing snacks and beverages in the evening. Will definitely consider this location on my next visit.

    5
    « Hidden Bargain close to downtown »

    Great location without the downtown Houston pricing. Clean, well appointed and maintained. Complimentary cocktail hour with light snacks is a nice touch not readily found at other Houston hotels. I've been coming to this hotel for five years and the best part is the long time staff employees. Genuinely nice people who want you to have a great experience!

  • 4
    « Clean rooms, nice people »

    The rooms are clean. Bathroom well stocked and clean. Nice sitting area. The beds are very comfortable. It is a bit further from Convention Center and Minute Maid park but price difference was worth it.

    5
    « Worked out great for our budget »

    Plunging oil prices have hurt my income and destroyed the value of the Canadian dollar so our usual four star budget was out of the question. We needed a great deal. Everything worked out perfectly for us here. The location is fine, it isn't literally downtown in my opinion, it is on the other side of the freeway from the major downtown skyscrapers but turned out to be central for the museums, zoo, and the restaurants and bars we wanted to visit. If you have funds the museum district would be my suggestion for tourists. Everything we wanted to do was within a 15 minute drive, or under a $7 Uber ride to our favorite bar (The Anvil Bar). We felt the area was safe and respectable, there are some nice homes nearby and lots of new construction on the go in the area. We did not see ANY "crack heads" or other down and out looking people around the hotel. There appears to be some people living under the overpasses but I did not see any evidence of problems for the hotel. A couple of locals suggested we don't walk around the area after dark, we didn't try that, but while driving back in the late evening we didn't see anything to be concerned about. We noticed quite a few business people staying here also, it is a short cab ride to the main business areas. What attracted me to this hotel other than the low rate was the "book now pay later" policy (I hate full payment in advance with no cancellation), free Wi-Fi, free parking, free breakfast, and no resort fee. The breakfast is above average for this kind of hotel. The food is not as salty as some places, they keep the volume of food low and stay on top of the supply so we always got fresh food and nothing was empty. The coffee is quite good too and they have cups to go. Our room was very clean and in good condition. The TV is very large are the picture quality is one of the best we have seen in a chain hotel. The bedding is very good quality and felt clean and new. The toiletries are better than we usually see in hotels like this. I liked having a safe in the room. They have a Keurig coffee maker in the room and cookies. The cookies in the lobby are better. The staff are great, we got immediate friendly service and have no complaints. The hotel has a pleasant "air" about which is mainly due to the staff. It is about 30 minutes dive to IAH. The restaurant options within a 15 minute drive are endless. We will be staying here when in town next time. .

    3
    « Big rooms & big price »

    I always stay here since it's so close to everything - but you'll pay for it. Best Western isn't usually a pricey place so it must be the location. Rooms are large so that's nice. Make sure you don't get a room by the lobby though - it's noisy all night. The staff can be great or annoying - it's hit or miss. But I do keep going back.

    5
    « Awesome Amenities »

    Loved the happy hour and the free breakfast. The staff was very helpful, they gave us a map with local places to eat and they were all very good and easy to get to. I would definitely recommend this establishment for anyone needing to get to MD Anderson.

    5
    « Hotel is excellent; bad experience with staff member. »

    We love staying at this hotel. The location is excellent; the hotel is always clean. The staff at the hotel is usually so great. However, upon checking in on 12/28/15, the desk clerk, Alyia, was not friendly and acted as if we were bothering her. She was totally distracted by her phone and would not look up from it. This was really disheartening because we have never had a bad experience with staff until this visit.

    5
    « Feels just like home! »

    I recently stayed for business, and all of the staff was friendly and accommodating! I took the shuttle that this location provides, Daniel, the driver was easy to talk to, and a good driver. The breakfast was great, and the wifi was free too! Would recommend it!

    5
    « 3 nghts stay for U of H graduation Awesome! »

    Wonderful staff and housekeeping! This is truly a non smoking facility. The rooms are large, nicely furnished, beds are comfortable, coffee in room, refrigerator, microwave, large screen TV and high speed internet, wifi great. Wonderful breakfast no need to drive anywhere, scrambled eggs, sausage, bacon, biscuits, gravy, French toast, waffles, cereal, bagels, other pastries, fruit, coffee and juice. Lots of seating to enjoy your breakfast and a 2nd lobby area to just sit and visit or relax. We have stayed at a lot of hotels this is our new favorite here. Did I mention you don't hear any doors opening and closing? You can really have a good nites sleep! Plenty of parking.

    5
    « LOVE! »

    We have just loved our stay here! It is a beautiful hotel. The staff has been friendly and the entire hotel is spotless! Our room is so clean and housekeeping is very courteous. The continental breakfast was quite the spread. The Buffalo Park was extremely close and added a beautiful bonus on my morning run, looking at the skyline of the city surrounded by the beauty of the park. I will absolutely book here for my future visits to Houston.

    5
    « Awesome Location! »

    Stayed at this hotel a few times this year and have loved it every time. Hotel is in middle of everything without being in the middle of chaos. This is the closest hotel to both the Heights and Midtown nightlife, but away from all the noise. Super clean, great service...I'll def be back!

    4
    « Surprisingly good »

    We were in town for a convention and the headquarters hotel was full. We spent 5 nights here and were pleasantly surprised. The staff was friendly and helpful, the room was comfortable and clean, the breakfast was pretty good. They have a downtown shuttle during the week and the driver was very helpful taking us back and forth to our meetings. The 2 minor complaints I have are the water pressure on the 4th floor leaves something to be desired and a couple of mornings, there were tortillas instead of biscuits for the gravy at breakfast. Would I stay here again? You bet I would!

  • 4
    « 2 day stay »

    enjoyed this hotel. very convenient to my business. nicely appointed for price, large room, wifi good, good tv and channel seclection, breakfast is a plus. one issue- my bed , on one side, seemed very worn and had kind of a hole i kept slipping into.

    3
    « Houston Downtown Best Western Suites and Inn »

    This hotel sits a couple of blocks from the main hub of downtown Houston so it is quiet, no hassle parking and reasonably priced. The sleeping rooms are very nice, roomy and comfortable. However it has no restaurant or bar and there is no restaurant within a half mile of the place. Staff was friendly if a bit lackadaisical. Very laid back attitud generally. I don't know if I'd stay here again given the lack of dining options. Breakfast was not very good.

    4
    « Unexpectedly Great! »

    Highly Recommend to anyone staying in the Downtown Area! Great Value - recently renovated - super clean - just wish there were more places to eat closer to the hotel location. Other than that - GREAT staff as well, always eager to help with any request & the shuttle they provide to anyplace within the downtown was fantastic!

    4
    « Good hotel, grumpy lady at checkin »

    upon arrival at check-in, I was greeted by an older lady who was very grumpy and was on a cell phone call when I walked in (thinking I was interrupting a personal call). She then covered her cell phone microphone with her hand and asked what I wanted, and before I could even tell her that I wanted to check in, she interrupted me and said...Well if you are here to check in its too early and you can't check in until 3, then I told her...ok then to which she responded that she might be able to check me in after 1 pm (and it was barely around 10:30 or 11 a.m. or so) and told me that there was nothing she could do...so I didn't make a big deal out of it and simply asked her, her name to which she responded "Joe", short for Josephine and said I would be back then...after I cam back her attitude changed, but first impressions are usually the best ones...remember that

    5
    « Fantastic Hotel »

    During the recent flood and storms in Houston, I had to leave my home for repairs. This is by far, the most friendly and comfortable hotel I have stayed in. The large rooms beat the Hyatt Regency and Hilton-Americas in downtown Houston for space and comfort at less than half the cost.

    4
    « Above average Best Western »

    Great Wifi speed: 29.26 down, 48.72 up. Breakfast would have been average BW, except this BW served BACON and French Toast (which is not average BW). Staff were great and friendly. My employer was paying the bill, so price was not a problem with me. I did think the price was a little too high. Probably related to downtown location.

    4
    « Downtown »

    When your alone you can stay close to downtown Houston. A flat rate for a taxi will take you anywhere downtown. The rooms are super clean & comfortable. The staff along with housekeeping do a wonderful job. The breakfast is good enough to get your day started. The metro rail is just a taxi ride away. There really is nothing nearby the hotel so be prepared drive to where you need to go. Walking is a problem with homeless downtown you never can be to sure of who might be there. So with that enjoy you stay.

    4
    « Comfortable Stay, Will Be Back »

    Large, comfortable, clean rooms. This Best Western is our go-to for any downtown Houston event/activity. Breakfast was good and eating area was clean; the staff were friendly, knowledgeable, and very accommodating. We will definitely be back.

    5
    « My first choice in Houston is Best Western Plus »

    I have been staying at Best Western Plus since they opened near Downtown many years ago. The rooms are large; comfortable; decorated nicely; they have a good breakfast; the staff is nice and very accommodating; and basically it is an excellent place to stay. Besides that, the access to all major freeways is another reason I like to stay in this particular hotel. You will not be let down staying here.

    5
    « Unexpected Gem »

    I was pleasantly surprised with my experience at Best Western recently. I had a last minute business trip scheduled to Houston and none of the typical hotel chains that I frequent had availability. The Best Western downtown Houston was very clean and well-maintained, the hotel room was very spacious and inviting and the bed was extremely comfortable. I typically stay in 3.5-4 star hotels on business but will be rethinking that approach when my plans take me back to Houston. I definitely received an exceptional value for what I paid.

  • 4
    « Clean and nice »

    After finding out our booking at doubletree was for another place we ended up here before flying out. The gal at the front desk was awesome. It was raining buckets out and we had no car. She told us about a Chinese restaurant next door. Great help here. Thanks

    5
    « Houston Business Trip »

    Great hotel, awesome location, within walking distance to downtown. They have guest laundry in a couple different places at the hotel. Nice large rooms, very clean and comfortable suites. Great hot breakfast, included French Toast as well as Biscuits and Gravy. Plenty of parking. Cleaning staff was very nice and polite. Front desk staff was very polite and helpful when needed. Internet was fast and reliable.

    5
    « Great Hotel »

    Overall great hotel and cleanliness. Shuttle driver was on time and very professional. All staff were helpful and friendly. Nice indoor pool which was perfect for relaxing after a day full of meetings. Breakfast was delicious and was fresh. Eating area was clean and there is plenty of space to eat. Rooms were big and cozy. Slept like a baby.

    5
    « Best nights sleep »

    The beds are more comfortable than many more pricey hotels in the area. Nice clean property, close to town with the added bonus of free parking. Staff is friendly and they actually read the special request notes on the reservation. You can't go wrong with this choice!

    4
    « Convenient Location On The Edge of Downtown »

    We stayed here for a couple of nights on out first visit to Houston. The reception staff couldn't have been more helpful as we were welcomed by Erica & Aliya & later by Lezlie which was a good start to any first time in an hotel. The whole place was immaculate and a nice touch which I had never come across before was to find the TV controller in a sanitized pouch as was the spare blankets. The huge King sized bed was very comfortable & although the hotel is very closely situated near to one of the major free-ways it was surprisingly quiet inside. There is a free shuttle service running weekdays only which was a disappointment but we had luckily chosen a busy weekend due to an important baseball match taking place all weekend and so they did run the shuttle for a short time. John who was one of the drivers was so helpful to us and went out of his way to advise and take us "Down-town" on his day off which was greatly appreciated. Breakfast is included and is adequate being a self style buffet with a small selection of hot and cold dishes. However it was quite a surprise to have paper crockery and plastic cutlery ! It obviously cuts down on the washing up and perhaps is part of the cleanliness regime but it did seem a tad strange. Check out the weekend rates as this is primarily a business hotel and therefore better value then but of course one doesn't have the advantage of the free shuttle.

    5
    « Excellent Hotel »

    I came for a conference at the George R. Brown convention center. This hotel is convenient and has a free shuttle. The hotel is very clean and modern. The room looks new. The bed is like sleeping on a cloud. The breakfast is great. The pool is clean and covered from the sun. I love the waterfall into the pool. The hot tub was very relaxing.

    5
    « Best Value »

    We stay at this Best Western every time we're in Houston visiting our daughter. We are always completely satisfied with everything about this hotel. It's quiet, the beds are great, & they offer a happy hour every weekday afternoon with snacks! The pool is tiny, so don't plan on swimming laps, but the relaxing quality of the waterfall is an extra bonus.

 

Getting to the hotel ...

All directions
·From: 45 North. Take Interstate 45 South, exit at Dallas and make a right on Dallas. The BEST WESTERN PLUS Downtown Inn & Suites is two blocks on your left. ·From: Intercontinental Airport. Take Interstate 45 South, exit at Dallas and make a right on Dallas. The BEST WESTERN PLUS Downtown Inn & Suites is two blocks on your left. ·From: Hobby Airport. Take Interstate 45 North, exit at Scott Downtown, take Pease Street to West Dallas, and make a left turn on West Dallas. The BEST WESTERN PLUS Downtown Inn & Suites is two blocks on your left.