BEST WESTERN Plus JFK Inn & Suites,  Houston

4.5/5  - based on 231 guest reviews.
15615 John F Kennedy Boulevard, 77032-2313, Houston, United States - See map
+1 281 987 8777 +1 281 987 8788

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Outdoor pool
    Outdoor pool
  • Onsite laundry
    Onsite laundry
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 231 traveler reviews
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If you're looking for business or leisure Houston hotels near IAH Airport that provide southern hospitality and a great value, welcome to our Houston hotel. With great access to the George Bush Intercontinental Airport, guests enjoy a superior location and competitive rates along with the best in service. The Best Western in Houston is known for dishing up plenty of southern hospitality, fantastic amenities and luxury bedding. You'll be within driving distance to most major attractions and conveniently situated near shopping and dining options. This Best Western is by the George Bush Intercontinental Airport and offers a free 24-hour airport shuttle service, (please contact hotel for pickup). Easy access to all major freeways makes commuting for business travelers a breeze. A few of the regular guests at our Houston hotel include employees of Siemens, Baker Hughes Halliburton and General Electric®. There's plenty of time to sleep in when you're just a short drive from your meeting. Your BEST WESTERN PLUS JFK Inn & Suites is near the Golf Club of Houston, at only seven miles away. Downtown Houston is 15 miles away and the Houston Museum District is 19 miles from our Houston hotel. Whether you want to spend the day on the links, enjoy some culture or explore everything the city has to offer, it's all readily available. The Reliant Stadium Complex is 30 miles away and a top destination for many of our Houston hotel guests. Our proximity to major corporations in the Greenspoint Business District is also a big reason why many guests choose to stay with us. Relax in your spacious, cool room and rest assured that any place you need to be is only a few minutes away. If our staff can help make your trip better or easier, just let us know. We pride ourselves on always going the extra mile. Reserve your next stay at the BEST WESTERN PLUS JFK Inn & Suites for a stress free trip! Enjoy your stay!

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Guest reviews


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based on 231 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
120
Verygood
 
80
Medium
 
21
Poor
 
5
Horrible
 
5
Business Business 69
Couples Couples 59
Family Family 54
Friends getaway Friends getaway 14
Solo travel Solo travel 24
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus JFK Inn & Suites,Houston
  • 4
    « Great Hotel »

    Very quiet and clean hotel. Front desk staff were very friendly and helpful. Allowed early check in which was great since our flight was in early. Airport shuttle was timely. The driver who pick us up at the airport was very friendly and helpful but the one who brought us back was awful. Don't think he liked his job! Not a lot of restaurants or things to do close by.

    5
    « Awesome Place To Stay!! »

    This place was very clean and quiet we will for sure return to this hotel again before the end of the year.. Bed was very comfortable, and fresh, all amenities in restroom as well.. With plenty of towels and wash towels too.

    4
    « Business »

    Clean comfortable rooms and facilities. Great staff! Stayed 5 days checked out but ended up having my flight cancelled so came back. Got a later check out time to accommodate a later flight the next day.

    4
    « A Cost-Effective and Very Nice Place to stay near George Bush Airport »

    The Best Western Plus was a great place to stay during a travel stopover in Houston. The rooms are a suite design, very nice and a complete breakfast is included. The first of two negatives was that the shuttle from the airport was very slow to arrive at the airport gate (approximately an hour) and my group was frustrated with the long wait after a tiring travel day and late hour. Their shuttle could only hold half my group so two trips were required. The second item for major improvement was the extremely slow check-in of the group. The hotel manager really needs to train the desk staff to expedite arrival check-in. The price of this hotel was much better than others in the area and included as much or more in services.

    4
    « Review of Best Western JFK. »

    Had to rebook a flight and find a room. They were very accommodating last minute. Nice rooms, good price, excellent complimentary breakfast. Good service to the airport . Staff very friendly and helpful.

    4
    « Business traveler »

    Rooms were very clean.....beds are very comfortable......Frenchy at the front desk was 3 steps ahead of my arrival on all levels of customers service which helped diminish my travel fatigue...... my only complaint is not having openable windows for fresh air......makes the room smell musty...... All in all, I'd stay with them again, thanks!!

    4
    « Perfect for an overnight stay »

    This location is clean and comfortable. The room seems to be just redo or fairly new. The bed was comfy and sheets clean. My only issue was the rug. It's clean and fine. But the pattern just made it look like there are little crumbs in it. There isn't! Trust me I check. It's just an odd design. It's very close to the airport. You can hear the plans coming and going overhead. I thought it was pretty cool and was not bothered by it. It's in a low key area, so we ventured back into the car for dinner. But had the breakfast in the morning and it was delish!

    4
    « Stay at Best Western Plus JFK Inn & Suites,Houston,TX »

    This property is very conveniently located near the airport. The room was lovely and very spacious. The refrig. and microwave were a very handy addition. The staff was knowledgeable, friendly, and helpful in every way. Our stay was enjoyable and comfortable in every way. I look forward to staying at this Best Western again if I am in the Houston area.

    5
    « good day for Sept 11 2016 »

    no one wants to do much on this day, fear still is in many We got married on this day in 1994--so although it has been "spoiled" in essents from what happened, to us it is still our day--- probably the only thing we would have loved more was a restaurant in the hotel I guess we sort of expected it. Then none of the little stores were open being a sunday We couldn't get a bottle of wine for our room ! haha We did eat across the street at Sheraton and the meal was lovely and so was the staff there, even though we were not staying there

    5
    « Work roadtrip »

    Very nice hotel! Night shift staff "Frenchy" was fantastic. We had issues with the booking from our company. No surprise, it happens almost every roadtrip. Room was nicely appointed and clean. Breakfast was nice. Pool was nice. Decor was nice. Nothing bad to say here. One of the nicest hotel stays!

  • 4
    « Last Night in US »

    We felt welcome, facilities were clean and there is a good pool for some final sunbathing outside. Decent breakfast and okay gym. Altogether a good stay. Unfortunately the air conditioning reeks a little bit which made the stay a little unnerving. It serves its purpose for a final stay though and is recommendable.

    5
    « Best Western Plus JFK »

    Excellent. We decided to move the medical center to closer to the airport for an early morning flight home. This hotel was great. Staff was friendly. Free breakfast that was very good. Within walking distance of evening food. Exercise and pool available. Free Shuttle to airport 24 hours every 309 minutes. Got to the airport with plenty of time and without the worry of the Houston traffic.

    4
    « New & Nice »

    The room was a suite with comfy king bed, bath, and separate "living" area equipped with microwave and mini-refrigerator. The pool is small, but clean; the business center was also a smaller area. The fitness center was equipped with cardio and free weights. The location is less than ten minutes from the airport, but the on and off from the road isn't the easiest (the highway dept is to blame, not the hotel). The hotel is neatly designed and offered free parking and a good, but not extravagant, breakfast.

    1
    « Horrible »

    There is no free parking! False advertisement...they charge! Told me they would charge my American Express that's in the computer...I don't even have an American Express card! Room chairs were stained, I'm not picky, I'll sit in anything, it was disgusting. This place should be sued for false advertisement on parking. Talked to 3 different people about where I could park and charges, all said no charge and to park in front. Never again!

    4
    « Early Flight »

    Drove in early from Baton Rouge to catch a flight to Venice. Usually stay at Hilton chains but decided to give the Best Western another go. Good choice. Love the nice comfy rooms, customer service was pretty good. We drove in from BTR right after they closed all the interstates so a usual 4 hour drive was 8. So we were tired when we got it. Many restaurants near parking lot to choose from for dinner, so nice options without having to drive. The hotel looked new to me so they must keep it in pretty good shape. Great choice for those leaving out of IAH the next day as it is close to the airport and many great parking garages for longer trips.

    4
    « House shopping »

    Everyone was courteous and professional. Veola was very friendly. So was the other lady but I forgot her name (form Philadelphia originally). The hotel is very clean as was the room. The hotel is literally on the same street as Houston International Airport, so it is convenient for travel. The lobby has a large, open space which I like because some places make you feel crowded. There's a small pool in back.

    4
    « Good Value »

    The staff was really great and went out of their way to find me directions and give recommendations of things in the area that I wanted. The room was clean and it was super close to the Airport! The hotel was a good value for the money, I also found it pretty quiet for its location.

    5
    « Good »

    Best value for the location. Excellent staff. very helpful to us locating points of interest and directing us away from trouble areas. Great shuttle service to the airport and restaurants within walking distance. Very enjoyable stay. only 20 minutes from downtown.

    5
    « Extremely convenient »

    All was clean and new and solid. Make sure you call the hotel to order a shuttle to come an pick you up at the airport; being European, we were convinced they would simply circle through. This does not happen. The reception desk was efficient. The room was spacious and inviting. The amenities are standard but solidly made. The breakfast was standard fare you get at hotels. The elevator is noisy and it hisses through the night. Try to ask for a room far away from it.

    3
    « Great for the overnight transit »

    This hotel is the quintessential airport one-nighter. No frills but all the essentials. Gym and pool were unexpected but nice touches. Really good breakfast, especially the Do-it-yourself waffles and it's complimentary. Some "very American" restaurants and take-away shops in the centre next to the hotel. The airport shuttle works well too.

  • 5
    « BEST HOTEL BY FAR! »

    Wonderful staff at my check in and check out and very clean rooms! The receptionist was very helpful in getting to the airport. I had already order an uber but she made sure I got a free and fast shuttle airport. They also have a market place where you can pick up snacks and drinks that's open 24 hours.

    4
    « Clean »

    Stayed for one night. Clean hotel, comfortable bed, large room. Nice. Fabulous value.Would stay again for a business trip. Close to airport. Friendly check in. Quiet. Good pillows. Surprised by Best Western.

    5
    « Quick night stay »

    Was stuck in Houston airport overnight. The cost for the room was extremely reasonable. The shuttle picked us up and dropped us back off in the morning without a problem. The hotel was clean and quiet.

    4
    « Unexpected Bonuses »

    It's an excellent place to stay. We spent 4 nights here. Free internet, large clean room with all features functioning well (A/C, TV, exercise room equipment etc.). Free shuttle service from and to the airport was flawless and quick. Staff were excellent, very friendly and helpful. The included breakfast was pretty standard fare so this wasn't too exciting but was OK. A strip mall next door has an excellent no-frills seafood diner (closed on Saturday & Sunday though) and there are a couple of very good bar/bistros at the bigger more expensive hotels nearby. Having been to Houston many times over the years, it seemed that renting a car or taking expensive cabs (or now UBER) were the only means to get around in this far flung city. An OUTSTANDING discovery on this trip was the Houston Metro Bus #102 that runs into and back from the downtown core. It is a limited stop bus that takes ~45 minutes to make a one way journey, runs frequently and costs $1.25 per ride if paying cash (rather than a Q-card). Both the going and coming bus stops are less than a 5 minute walk from the hotel.

    5
    « Very satisfied »

    Very good value for the price. With a clean room and basic toiletries , a good breakfast variety, and friendly, helpful staff I was totally satisfied. Having a shuttle to the airport every half hour was great!

    4
    « Great airport hotel »

    This was a good place to stay, good food, "mostly" quiet rooms, and plenty of parking. The "mostly" part comes from airplane noise, if you do not mind the aircraft, the room is quiet. If the owners could calm down the front desk staff, this place would rate even higher. These girls were loud and flirting with whoever walked in the door. There are also plenty of places to eat nearby, including a few in walking distance. They also provide a shuttle to the airport,

    3
    « Sterile and functional »

    The staff were all great; from the shuttle drivers to the hotel reception folks, everybody I met was friendly and warm. Sadly, the hotel isn't. It is a boxy, sterile property with a hint of "corrections" about it; the rooms are fine, if a touch worn, the a/c functional if rather loud, the breakfast ample, if a little institutional and on one goes. A good location by the airport, but this is an attribute shared by a lot of other hotels; next time I shall try one of the others.

    5
    « Modern, Clean, Friendly »

    Upon entrance you can tell the hotel was recently renovated and kept up to date. They have a friendly staff, guest shop, free breakfast, 24/7 free shuttle service and HDTV. The rooms were clean and were well maintained. Few noises from the planes flying by but that's at any hotel at this location.

    5
    « Great location for airport »

    We stayed here the night before our next morning's flight. It's very clean and efficient. Parking is convenient; and the staff is friendly, courteous and helpful. Breakfast is the typical hotel continental fare...nothing to brag about, but holds body and soul together. The rooms are large. A noisy group was in the lobby when we checked in so we requested a room on an upper floor, and it was very quiet there. Only the first floor rooms have tubs.There's a strip center right next to the hotel where we walked for supper and found a good variety. There's a Subway, pizza, Asian, bar/grill, and a convenience store. If you want fine dining, go elsewhere; but if you just want to have something to eat and call it a day to prepare for your flight, this works really well. We got Subways and a bottle of wine from the store and took it to the room! We didn't use their airport shuttle, but it was available and the driver seemed on-the-ready.

    5
    « Great business stay »

    Enjoyed the comfort, quietness, cleanliness of this attractive and conveniently located hotel. We used their fast shuttle to the auto reservation lot and to the airport. The driver was helpful with our bags.

  • 5
    « Overnighting in transit. »

    This hotel is close to the airport and has shuttle service as well. The room was clean neat as are all BW's that I have seen. The staff at the desk were very helpful with getting me set up on wifi, sometimes the new technology takes us older ones longer to get into. There are also restaurants nearby.

    4
    « Great airport hotel! »

    Call to the hotel for the shuttle resulted in a 20 minute wait outside Terminal E - Door 101. 8 minutes to hotel in the shuttle van. Excellent front desk staff at night and in the a.m.! Hotel is quiet and well appointed. Beds, sheets and pillows are all great. Complimentary breakfast is better than most - sausage, eggs, bacon et al. Shuttle runs every 30 minutes and is very efficient. After two stays this month this hotel is now our goto airport hotel in Houston. Good job Best Western.

    5
    « Great and close to restaurant at Doubletree »

    Priced right for a quality motel , close to IAH and great food very close At the Doubletree sports bar serving until 11 PM Friday and Saturday . Free breakfast with eggs, sausage and bacon. Shuttle 24 hours a day It has to be the best buy that close with airport shuttle.

    2
    « Tuesday, April 19th »

    Again, I had several items stolen from my room. Some items were retrieved by staff. They had been taken by cleaning staff. No compensation was provided for the stolen items. Very stressful experience.

    5
    « Near George Bush International »

    This is a great choice if you need something close to the airport for the night--you are maybe 15 minutes away. It was very clean, great breakfast, excellent customer service (Jasmin), all at a very economical price.

    5
    « Nice Place »

    This is the second year in a row that we stayed at this location on a layover. The hotel is clean and comfortable with friendly stay. The shuttle was easy to contact for airport pickup. One of the few airport hotels that provide 24 hour shuttle service. A shout out to Angela who was super helpful.

    5
    « Great stay »

    I stayed here to catch an early flight out of Houston. Everyone on staff was pleasant and helpful. The room was comfortable and very clean. It was a great stay and I will definitely stay again in the future.

    5
    « Conveniently located, clean and comfortable rooms »

    We stayed at this hotel during a layover, very close to the airport. They have a conveniente shuttle from the airport, which took us to and from the airport. I am not sure if the shuttle runs all the time because we had to call them from the airport, make sure to check this when you make your reservation. The hotel was recently renovated I believe, because everything looked new, the rooms were comfortable and clean. It is also located next to a small strip mall, where you can find a bar and several fast food restaurants (Pizza and Chinese food). The sleep quality was great, no complains. Free in-room wifi. Breakfast was included, we didn't have any because we had an early flight.

    5
    « confortable stay »

    Very comfy bed, quiet stay. We loved the set-up of the room. Conveniently located - easy to drop off rental car and easy to get to the airport. Staff were extremely helpful. We could tell customer service is important at this facility. Thank you.

    4
    « JFK BW Houston, TX. »

    Clean hotel, noisy at times, due to closeness of airport. Breakfast adequate, hrs. too short. 6am-9pm. Housekeeping staff spoke very little to know english. My room was only cleaned four of the eight days I was there, not at all the first three nights. Desk clerks cheerful, & extremely helpful, especially the night clerk.

  • 5
    « Kudos to General Manager Mr. Sanjay Patel at this Best Western Hotel »

    On February 19,, 2016 I was taking a group of 12 people on a cruise out of Bayport TX and decided to stay at this hotel due to location and my liking of Best Western's. Our flights got changed and I had to cancel. Thanks to Mr. Patel for personally helping me cancel these rooms without penalties. He was the best. So just think, if he was so helping in cancelling these reservations how great he would be if you actually stayed there. The next time I bring a group to Houston, I will definitely stay at the Best Western at 15615 JFK.

    5
    « Great place to stay for an overnight flight »

    This hotel was a very comfortable, clean, safe place to stay during our 10 hour layover out of Houston airport. We got a great night's sleep and were on our way in the morning. Shuttle service to airport was direct and quick. The breakfast lady even put food out a bit early so we would make our flight.

    4
    « Nice airport hotel »

    Nice airport hotel with spacious rooms! I only stayed for a night. To get to the free shuttle is quite tricky if you are not familiar with the procedure (need to call the hotel, quite different from Europe), and I expected if I call I would be picked up personally. But no, make sure you wait at the bus stop outside the terminal when you call. Otherwise a nice stay and a reasonably priced place for 1 night!

    4
    « Good for airport travelers »

    Good experience with special thanks to Rosie Milian at front desk. Easy access to highways, free parking and free breakfasts, including waffles in shape of Texas. Airport shuttle particularly appreciated for early morning or late night flights.

    5
    « overall rating of unit »

    Very good and professional at all levels. The staff was very helpful in every request I had from where to eat to where a service station was from the parking lot of the motel. The room service was very tidy and all of the items was replaced to the full extent every day.

    5
    « Beautiful Hotel »

    We came in late 1 am after a change by our flight. The shuttle picked us up from the airport (about 20 min wait). The rooms are very nice. We were staying pre-cruise. I had forgot a travel sewing kit. Asked the lobby checkout the next morning and she had one! Breakfast was very nice. My daughter enjoyed the waffles. Wish we had more time there.

    5
    « Very Comfortable and very close to Bush airport Houston »

    I found this hotel to be perfect. It even has a mini mart to get cold drinks and microwave meals. Free shuttle to the airport that is equipped for handicapped people too. It is very comfortable and I will be staying there on my next trip to Houston

    5
    « Best Western Houston IAH »

    Cleanest, most comfortable BW I have stayed in. Staff very responsive. Hot beakfast was good and fresh. Shuttle to IAH runs 24 hours and allows for early return of rental cars- I saved one day rental $.

    4
    « Good stay »

    We stayed here over night found it to be a great value. Rooms were clean and staff was pleasant . Breakfast bar was well stocked . We used the business center for printing and research . Free transportation from airport .

    5
    « Friendly staff & clean hotel »

    We stayed here 1 night after cruise. Rosie was an absolute sweetheart and made sure we had everything we needed for a great stay. She arranged for an early wake-up call as we had a 5am flight. The room was clean and spacious. In the morning the front desk clerk handed us a bag each with water, yogurt and a banana, knowing we had to miss breakfast with them. Free shuttle to the airport was excellent. Would definitely stay here again.

  • 5
    « WOW »

    My stay was a very pleasant experience. From the moment I checked in to my departure. The Desk Reps were great. This is a great location. Clean, and even being close to the airport, there was not a lot of jet noise. I have stayed at a few other Best Westerns over the years, this one was great. thank you

    4
    « Up dated property with all the conveniences »

    As I have found at other BW Plus facilities, the upgrade is substantial and not that much more than at the standard Best / Westerns. The facility appeared to be recently upgraded in terms of carpets, furniture, decor. My room had a queen bed (maybe king?), fridge, coffee maker, microwave sofa, desk, iron and ironing board. Furnishings modern, appeared rather new, unscuffed, room was large. Triple A rate was $103.49 (single), with tax $121.08. Shuttle service to the nearby airport responsive on pickup, leaves hotel evert 30 minutes for the airport. On the other side of the hotel parking lot is a convenient small strip[ mall with four restaurants, with enough variety to satisfy most. Front desk staff very friendly and accommodating. There is a self-serve laundry and packaged snack station on the first floor.

    5
    « Great airport hotel, Houston »

    Comfortable, convenient to Bush Airport, priced right, excellent breakfast. Would recommend to anyone and will return if similar circumstances occur. 10 minute drive to airport rental car drop off and 5 minute shuttle from there to departure terminal.

    5
    « Great Staff, Nice Hotel, AAA+++ »

    Check in was a breeze. Rewards enrollment was even easier. Great hotel. Fantastic professional, well trained, knowledgeable staff who clearly care about doing their jobs well, taking care of their customers, and providing the best product possible. Of course I would recommend this hotel!! Many thanks Jasmine She should train everyone in the WORLD!

    5
    « Comfort and Convenience SUPREME »

    If you're looking for a lovely, comfortable hotel close to the rental car drop off location AND the airport, look no further. This Best Western PLUS is clean and fresh and minutes from the drop location. In addition, the employees are friendly and bright and so helpful. A great choice.

    5
    « Best Western »

    My husband and I stayed at this hotel for 2 nights before our flight home. We were very pleased with the hotel . Excellent staff who were very pleasant and helpful. REALLY appreciated the free 24 hour shuttle to and from the airport. I would recommend this hotel when flying in or out of Houston Texas

    5
    « GREAT SERVICE »

    When having a very troublesome issue with an airline, the Best Western staff, notably Jasmine at the front desk was extremely helpful and worked very hard to make the situation a lot easier. Great hotel and excellent customer service.

    3
    « Airport Hotel »

    This hotel has a shuttle to and from the airport ,( not reliable time wise)Has A breakfast but not open at times indicated .we were offered a discount coupon at the airport and it was not honored. Room was clean and mattress was comfortable

    5
    « Treated like a valued customer by Auriel when I called and was well taken care of by her! She IS awesome!! »

    I booked a room for my girlfriend and 2 kids on a layover. When I called I was very pleasantly greeted by Auriel. She was absolutely fantastic in her politeness, pleasantness, knowledge, and getting everything arranged for me. My girlfriend said that everything at the hotel was setup for her as to what I asked for from Auriel. I recommend this hotel 100% to stay at. And do try to deal with Auriel as she is fantastic!! Thank you Auriel for going beyond for me!! The hotel is very fortunate to have you as their employee!!! You are why I/we will come back!! :-) Gary F.

    5
    « Diverted to Houston »

    When United dropped us at Houston International and gave us a discount coupon to a phone that was never answered we struck out on our own and found the Best Western and a night manager who was wonderful. She even provided us with breakfast at 5 AM when we had to catch our new flight.

  • 5
    « Stopover hotel »

    Stayed 1 nights at this Hotel and have no complaints whatsoever. Staff was very nice room was clean,breakfast in the morning was very good, and we found that the hotel was near Houston Airport before flying back home to Canada!

    1
    « in flight »

    In flight from Canada to Belize, stayed coming and going. called for a shuttle on arrival and was picked up in a timely manner. The room was clean and neat, king sized bed, very comfortable. Impressed with all staff, Auriel was very helpful and cheerful, helped me get the WiFi set up, I am old enough that I don't adapt very quickly. Up too early for breakfast and I called for the shuttle, not a problem, arrived shortly. I will visit again.

    5
    « great stopover hotel in houston »

    while flying from canada to mexico we were faced with a layover of one night in houston....the bwestern jfk was near the airport and offered free shuttle to and from the airport. the room and service was excellent. would certainly stay there another time.

    5
    « Great Experience »

    Everything about my stay at the Best Western at Houston IA was great. The rooms were nice, service at check in great and shuttle service was prompt. Will definitely stay here again. I cannot express enough how courteous the staff at check in was.

    5
    « Great Hotel »

    Hotel was great and staff very friendly and helpful. Both Front Desk Clerk on that night was great. We came in late at night in the pouring rain and they made us feel very welcome. The Shuttle service was on time and breakfast was great also

    4
    « Commfort and Consideration Count »

    I found the welcome upon check-in excellent-Avriel thank you for setting the "tone" of our stay. Rooms very clean- bed top of the line-amenities and grounds very nice for being at the airport-Breakfast did not have any wheat or gluten free items, therefore I di not eat. THE EGGS WERE FAKE EGGS. therefore I did not eat It is easy to care for the needs of guests with allergies. Educate employees and have products that can be frozen and served upon request. No waste that way. Thanks for listening

    1
    « Unprofessional staff »

    I should start by saying that we had a very nice encounter with the woman who staffed the desk overnight. We came in late and last minute and she was fantastic, friendly and got us squared away ASAP. However, the morning crew didn't measure up. The employee manning the breakfast buffet (which BTW is a bunch of cheap food... nothing healthy or wholesome or real: fake eggs, rubbery bacon, etc) didn't even respond when we asked her for a highchair. Thinking she didn't understand, we repeated our request and she simply walked away without acknowledging us. It was like talking to a wall. Ten minutes later, when we were getting up to leave, she brought us a high chair without a word or eye contact. The worst of it though was the morning front desk staff: we were in the lobby at 6:45 am to catch the 7:00 free shuttle to the airport. The shuttle never came. When we asked (at 7:05) why the shuttle didn't come, Frenchy (one of the three front desk staff at the time) snottily told us that we weren't there on time, that we were in the dining area when the shuttle came. We corrected her saying that we had been waiting in the lobby/out front for 20 minutes. She was argumentative, again saying we had been in the dining area when the shuttle came at 6:45. Geesh?!!?? Really?!!? I couldn't believe she wanted to argue with us rather than jump into action to help us get to the airport for our flight. You'd think the front desk staff would be customer-service oriented!

    4
    « Very satisfied »

    Hotel staff very helpful. Walking distance to a few restaurants and a bar. Convenient for airport departures. Nice small pool area outside. Would recommend this property. Hotel also has airport shuttle.

    3
    « 3 Stars because it's clean. If it wasn't it would be 2 stars for service. »

    The good: the hotel is in good condition and not falling apart. The rooms are clean and include a mini refrigerator and microwave. There is remote control with a clean sanitary feature for the TV. The bad: We called the hotel in advance to let them know that we needed a shuttle. When even called upon landing. We waited outside in the humid heat for 45 minutes. While waiting we had to place several phone calls to let the front desk know we were still waiting. The shuttle driver didn't apologize and didn't care. The hotel was 2 minutes away from the airport. The hotel shuttle service isn't reliable. If you want to stay here just call a cab especially if you're exhausted. The staff member assisting with the buffet breakfast was grumpy and yelled at me when my oatmeal spilled. The breakfast is not good.

    5
    « Stay at JFK Best Western, Houston »

    This was an outstanding, albeit short, stay. Facilities were great and the staff was very professional. Excellent location, close to airport and places to eat. Fitness room was better than expected in a motel/hotel. I would definitely recommend and would stay there again.

  • 4
    « Best western Houston airport »

    nice to have free shuttle every 30 minutes, clean rooms good staff. would stay there again....need to get their internet fixed though. would love to see more than a single laundry set up and an indoor pool or hot tub area ultimate improvements good stay over all

    4
    « Great for a night or two »

    We stayed here for one night on our way to Austin. Close to car rental. Friendly staff and great room with very comfortable beds. All necessary amenities in the room and a small gym. Shuttle from/to airport was smooth and quick. Good breakfast with a good basic selection. Complimentary Wi-Fi. There was a small strip mall close to the hotel with a few dining options where we had an early dinner.

    4
    « Nice and clean »

    Hotel has a great location, the rooms are clean and very comfortable. Service was very good, over all no problems at all. Free airport shuttle is a bonus! Would definitely recommend if you have to overnight in Houston.

    5
    « Clean and comfortable »

    Free airport shuttle 24/7 it leaves at the top of every hour. Our room is very clean and nice. Great Chinese restaurant with in walking distance. Most of the restaurants that are close are closed on Sunday's. We stayed in a king suite with a sofa bed. We book the option with a bathtub because we have two children. If you are flying out of IAH I recommend the hotel on of the nicest affordable options near the hotel. I was also pretty excited that there was a large HD TV to watch the 49ers get beat by the Packers on... well its on while I am typing this review. Go Packers!

    5
    « Excellent »

    Loved outstanding hope it does not change and continues to stay the same. I want to be able to stay at Best Western Always Became a rewards member in order to have accessibility to all Best Western throughout United States

    3
    « Stay away from room 309. »

    Evening clerk was new, so checkin took a little longer than usual. They were very pleasant though. Room 309 stunk, literally. Like they had a bad water leak that mildewed, then tried to cover it up with industrial cleaners and air freshener. If I didn't think it would brain freeze the front desk, I would have asked for another room. Breakfast was just okay.

    4
    « Good. Clean. Safe. »

    Like I've found with most Best Western Hotel's, I found this one to also be very humid inside the rooms. This was not terrible, just noticeable. However, despite that, I loved the location. The hotel inside and out was very clean. Staff was very friendly and nice, and when I needed to extend my checkout time, I was able to do so without difficulty. Price was great! It was a great stay for a single female just doing some exploring. Will stay here again!

    5
    « Excellent Hotel »

    I was in Houston for an overnight trip, and decided to stay here because a friend had given me a gift card. The hotel was very clean and the staff was wonderful! My only complaint would be that the bed could be more comfortable, but being that I was only in town for the night it wasn't a huge issue. I would definitely stay at this location again and try other locations if needed.

 

Getting to the hotel ...

All directions
·From: Interstate 10 / 610 West. Exit I-45 North to Beltway 8 East to John F. Kennedy Boulevard North and the BEST WESTERN PLUS JFK Inn & Suites. ·From: Sam Houston Tollway. Exit Beltway 8 East to John F. Kennedy Boulevard North and the BEST WESTERN PLUS JFK Inn & Suites. ·From: Bush Airport. Follow Interstate 45 South and exit at the airport facility which will continue to John F. Kennedy Boulevard for approximately three miles until you reach the BEST WESTERN PLUS JFK Inn & Suites.