Gasthaus zur Waldegg, BW Signature Collection

We stayed here over Christmas on a Leger coach holiday. I have mixed views about this hotel. The bedrooms are very comfortable and the bathroom is as good as any we have had on a coach holiday. The down side is the facilities. The food was basic but good, however there was no choice. It was a set menu each night. Also the bar is no longer used (as we were told). This meant that if visitors wanted a drink after dinner, they had to remain at the dining table, or use one of the two high tables and stools in the reception. While we are OK with tall tables, it wasn't to everyone's taste, and space was limited in any case. We wouldn't want to visit this hotel again.

Pretty good room... clean quite equipped with modern equipment. I checked in around midnight... reception was closed I had to go thru bar... but staff was very nice and friendly.. overall good. I will stay again

Small and Old building with nice renovated rooms with all the comforts of a new one. Simple restaurant but food well prepared and nice service: I tried the Cordon Bleu and it was great! Definitely a must stop on my way back to Italy.

Pretty low key reception/check in. Our room was quite, comfortable and updated. Many stairs. There was good parking. Found places to eat and a grocery store within walking distance. We decided to pass on the $18.00 breakfast.

Was due to stay with a hotel in different area with same name but was booked this instead. Compared to what we moved to the following day this was a great place to stay. Rooms were clean but basic, ablutions were good and shower was hot, service for start to finish was more than expected when first walked through door. Asked for iron & board, which was in room, after I had eaten evening meal, it was clean and worked. some thing that is hard to find. Restaurant was expensive however the food was good. Staff were more than helpful when it came to directions and if truth be told I would have stayed here rather than have moved closer to office and just taken bus and train in every day.

We chose this hotel for the fact that it had free parking. The hotel itself is part of the Best Western chain, and is deemed to be one of their Signature locations. From the moment we arrived we felt the hotel was overpriced for the service we received: - We waited 10 minutes for someone to show up at the reception - No elevator/lift (only 2 floors though) - Shower run out of hot water too quickly - No ability to regulate A/C within the room - Rooms are too noisy For the amount of money we paid we would have expected a way better service. That said, their restaurant is top-notch and their food is delicious. Also no complaints at all about their personnel: they were all very friendly and helpful.

No elevator, no help to carry bags, small stair ways, food poor. and as usual in switzerland price to value just does not equate. When I commented about the prices in Switzerland in General, the waitress got snippy with me. Thought I couldnt understand German. When I answered her sarcasm in German she was surprised. Ooooops!

Bus stop is 1 minute walk from the hotel and a 5 minute ride to the main station. Unfortunately, this hotel doesn't fall within Lucerne officially so we were ineligible for a Lucerne pass, not a big deal. Breakfast was simple and delicious, room was fine. No welcome gift for being diamond select member which was disappointing.

Very nicely kept facility...staff very helpful...a bit outside the center of town but easily reachable by bus to and from the railway station by the lake and nice location near main road.. Liked the outside eating/drinking area covered by sunbrellas...

This hotel allowed us to stay close to Luzern at a reasonnable price. However we felt that it lack some of the standard hotel services. No air conditioning and no personnel at reception in the evening. Room bathroom cleanliness was not perfect, but well acceptable. If do not mind for these items, this hotel is worted. The hotel is located outside of Luzern thus not eligible to free public transportation. However you can easily access Luzern by bus and avoid the hassle of finding a parking slot. Dominick

Only a 5 minute drive to the centre of Lucerne. Bedrooms have views of snow topped mountains. I found the bed too firm for my liking. Ask for a room away from the downstairs bar - it was very noisy. The evening meal at their restaurant was excellent, with very good service. A continental breakfast was included.

Our visit at this hotel had its pluses and minuses. On the plus side, our room had an OUTSTANDING Alpine view of Mt. Pilatus, good WiFi & TV, and a clean but somewhat spartan room. The hotel had a good restaurant and beer garden terrace in a quieter suburban location very close to the heart of downtown Lucerne which is ideal if you are driving, but not so much if you are without a car. Egress within the hotel is a little confusing. We arrived in late September and the accommodations felt like they were already staffed for the off-season.

In my opinion this hotel is more of a business hotel but was very nice. The bedroom was lovely and had obviously been refurbished. The beds were comfortable and the bathroom was good. There is no lift and the hotel is a bit of a "rabbit warren" so it was hard going getting to our room on the second floor. We had to pay on arrival as we were told lots of people were checking out the next morning. However the next morning we discovered it was because there was no receptionist just a lady looking after breakfast. The breakfast was very nice with a good selection of items. We were the only two eating though which was rather strange. There was plenty of parking. The hotel was about 10 minutes out of Lucerne, which is a beautiful city.

The rooms were quite big but you need to mind your head moving around the bed due to low height of the ceiling. The rooms are quite comfortable. The location is quite & cosy. Bus no 20 which operates at frequency of 15 mins helps you connect you to all the places you want to travel too station, old city, Pilatus, etc. You can access lots of restaurants nearby as well with bus no 20 & around all near Lucerne. The breakfast is quite descent with various options. The bad part of the room was the dehumidifier you cant sleep without it & if you turn it on it makes lots & lots of noise. The staff was not very kids friendly on 1st day old lady in the restaurant tried to discipline both my kids 4 years & 1 year old. Upon asking recommendations i was told by the same lady that its all mentioned in the menu - we just walked out of the restaurant & enjoyed eating elsewhere. Last bad thing is that there is no elevator & no help - so you need to carry your bags all the way up & down. Overall would recommend staying in the hotel & if you have kids keep them away from the old lady :)

Our room was large and quite clean, with comfortable beds and pillows, good storage space, and a view of mountains in the distance. The very nice bathroom was spacious, and there was good water pressure in the shower. Everything seemed new and freshly done, all the electrical and plumbing were in top working order, and the Wifi connection was excellent! For breakfast, there was wonderful bread, a toaster, a cappuccino machine, a nice selection of meat & cheese, yogurt, some fruit, and cereals. The short (3 minutes max) & pleasant walk past vegetable gardens to the Kriens-Mattenhof train station made going to Mt. Pilatus or getting into Lucerne quick and easy. We had a rental car, but it was easier to leave it at the hotel and take the train for day trips or the trip into Lucerne. The on-site restaurant was quite good; we highly recommend the salmon. There was plenty of outside seating at the bar and restaurant, as well as a terrace with a few bistro tables and chairs off the first floor landing. There was ample free parking, and the hotel was easy to find. All in all, it made the perfect home base for our stay in the Lucerne area.

No A/C, no lift, wifi never worked. It was not convenient to Lucerne. Restaurant was overpriced and there were few options nearby. To get to our floor, we had to go up a flight of stairs, down a hall, down a flight around a corner then up two flights. Ridiculous!

About an hour from the Zurich airport, amazing views of the mountains! Friendly staff, clean bedroom, good breakfast (no eggs), walking distance from a mini-market and a pizza restaurant. Rooms are small yet modern and cozy! I could stay here a full week! The only reason why I wouldn't give it 5 points is because there is no elevator but a lot of stairs! We had to carry our luggage up and downstairs.

Building originally built 1871 so has got character but inside has been completely refurbished in the last 18 months. Very pleasant staff and nicely decorated.Rooms of average size with smallish bathroom but big enough.No aircon or lift but ample free parking,wifi good and believe it or not a minibar on landing to help yourself and then fill in a form and hand to reception,how trusting is that these days. breakfast simply but adequate ( no hot food ). Not much to do in village but lucerne with is only 5-10 mins away by car definitely worth a visit

Separate room for the lids, great shower and huge. Couldn't have asked for more. Okay, its a little dark, but when staying only one night, that was not an issue. Highly recommended and the same price as two double rooms, so okay there. Just don't book the room when we're there next!

This hotel is an excellent alternative to the more expensive hotels in the very city center. Easy to reach the center by bus. Rooms are large, bright with wooden floors. Simple and clean. Beds are comfortable. Shower is great too! Hotel has a restaurant/bar with a sort of cozy beer garden outside as well. Breakfast was ok but with lots of room for improvements too! A selection of fresh bread was the highlight for the rest it would have been appreciated if local fresh products were served and not just the normal standard/low quality cheese and ham. Marmalades were only found in those small plastic containers as used by a lot of hotels and airline companies. Same goes for juice (from a machine) and a coffee machine that seemed to surprise a lot of guests when trying to have it making a cappuccino. None got it right and that may be more the fault of the hotel and machine than the guests. Overall we had a terrific stay and will surely go there again if ever in town!

This hotel is a nice option on the outskirts of Lucerne. It was very clean and comfortable. Some in our party complained of the bed being too hard. There is no lift in this three floor hotel. The toiletries are limited. The view out my window to Pilatus was wonderful. It is easy and quick to reach the main train station in just a few minutes.

Six minutes by bus (runs every 15 min) from Lucerne Station. Nice rooms, very modern in all respects, from the door lock to the shower. Speedy wifi, comfortable bed, a good chair that can be used as office chair at the table. Very friendly staff (actually one nice lady) who is a well of info on what to see and what to do in the area.

If you are travelling on to Italy via the St Gotthard, this is a good place to stay. They is no airconditioning in the Budget Rooms with Queen size beds, but the windows open wide and even in the summer we managed to cool the rooms down. We arrived late, but that wasn't much of a problem. We got 1 free drink per person and the bar downstairs which was good. The rooms were fine. Very clean, modern with wood furniture. The shower and bathroom was modern and clean. For breakfast we drove down to the center of Horw and got coffee and rolls at the bakers: saves lots of money with the breakfast costing 19 euros at the hotel.

Stayed in June 2015 in this hotel. No lift is available and after a tiring journey , we didn't find anybody at the reception for pretty long time. Room was neat n clean but the bath room soap was not filled up daily after complaints. breakfast was basic and nothing special we could find during 3 days stay except the location and surroundings which was peaceful and eye catching.

This hotel room was lovely, brand new fitted out. No lift but STAFF help with luggage. The resturant has great food and service. The train station is really close and Horw is only 2 stops from Luzern (end of train line).

Stayed for 2 nights and the hotel was decent.The room was clean and comfortable, the hotel is about 5 minutes by bus to centre.Unfortunately got charged twice for my room on my return, and it took 10 days to get my refund through, during which time I incurred bank charges :-(