BEST WESTERN Amsterdam Airport Hotel,  Hoofddorp

3.5/5  - based on 902 guest reviews.
Vuursteen 1, 2132 LZ, Hoofddorp, Netherlands - See map
+31 206532611 +31 206533478

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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TripAdvisor Traveler Rating
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The Best Western Amsterdam Airport Hotel is a 4 star hotel that lives up to the Best Western standards. The hotel stands for personal atmosphere, hospitality, comfort and good facilities for an attractive price. The hotel offers 24-hour front office, comfortable hotel rooms and an à la carte restaurant. Guests are welcome in our cozy hotel bar and special smoking lounge. The smoking lounge provides a television screen with sports channels, air-conditioning and relaxing lounge chairs. Furthermore, the hotel offers free use of its fitness and swimming pool facilities available for all hotel guests, air-conditioning and free wireless Internet in the entire hotel. A computer is available at the lobby for hotel guests to use at no additional costs. The hotel is situated along the A4, across Schiphol Airport. By car, Schiphol Airport can be reached within seven minutes. Cities like Zaanstad, Haarlem and Leiden are well accessible. For the business traveler, the Best Western Amsterdam Airport hotel is ideally located near several business centers. The hotel offers 195 comfortable deluxe rooms and five quadruple rooms. The deluxe rooms are equipped with a television, modem, work desk, safe, free coffee and tea making facilities and a bathroom with shower and/or bath, toilet and hair dryer. The quadruple rooms are more spacious and additionally offer a kitchenette and a sofa sleeper. Enjoy your stay.

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Room 1

Guest reviews


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based on 912 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
118
Verygood
 
318
Medium
 
264
Poor
 
121
Horrible
 
91
Business Business 272
Couples Couples 233
Family Family 126
Friends getaway Friends getaway 98
Solo travel Solo travel 120
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Value
BEST WESTERN Amsterdam Airport Hotel,Hoofddorp
  • 1
    « Bastion hotel covered as a best western »

    This hotel is partially a best Western but also partially a bastion. Which I didn't know. I had booked a twin room in the best Western hotel. Yet upon arrival they assign you whichever room is available. In my case I got stuck in a bastion room. If I wanted to stay in a bastion I would book a bastion. Plus I didn't pay bastion prices, I paid best Western rate. But the staff happily told me that people are fine with this and I couldn't swap. Great. The bar is also run by bastion and again you get the same level of service. Which is pretty lacking. I ordered some food at the bar which was unsurprisingly not great. Not using this hotel again.

    3
    « Best Western Amsterdam Airport Hotel »

    A great and secure accommodation facility within 10 mins drive to Amsterdam Airport Schiphol.The City of Amsterdam is also easily and cheaply accessible by train from Schiphol.The Hotel Shuttle that turns up every 30 mins comes in handy.Overall the saving is amazing. Hannan

    5
    « Excellent Hotel for AMS travel, well located with the best value for the price paid, shuttle from and to Schiphoi is ver »

    Well located, practical with the best value for the price paid. Shuttle to and from Schiphol airport is fast and convenient, rooms are clean with enough space and they are well isolated from the noise. Perhaps one point to improve is directions on how to get to the Hotel, traffic in the area is a bit complicated

    3
    « chambre bon, autrement moyen »

    For an airport hotel, I was disappointed to find a 2pm check-in rule applied - so I had to hang around, couldn't even get a meal while waiting! The room was pleasant, clean, comfortable. OK for a transit ... if it weren't for the waiting before I had a room!

    3
    « Fastest Check-in / out »

    i have been here a couple of times, and last time weren't so impressed with front desk staff, however, this time the speed of check-in was one of the best, I don't know whether they changed something or was just lucky. Facilities the same class as you would expect from the chain. The only matter of dissatisfaction to me was the room lightening, as some of it was not working. However, I almost always experience this in Schiphol hotels that I am beginning to doubt it is a dutch tradition. Wifi coverage was better than my last stay.

    4
    « Affordable alternative to central hotels »

    We booked this hotel due to all of the hotels in central Amsterdam being over £200 a night. As we took the car we benefited from free parking at the hotel, the hotel offers a free shuttle to the airport where you can get the train to the city. Ideal for our needs, somewhere clean, safe and comfortable to sleep! McDonald's next door so handy for breakfast!

    2
    « Dated, not well maintained. »

    Noisy rooms, forget about quiet nights. Elevator looked like was used more for goods transport rather than peoe. Lights were broken(wires out! fire and electric shock hazard) in 2 rooms,( I had to change due to smelly bathroom and it was next to the elevator). Shower head was also broken... Hair here and there...

    4
    « Convenient and friendly »

    We stayed here before leaving AMS on a morning flight. It was easy to find, and easy to get to the airport from here. Very close. The staff was helpful. The beds were comfortable. We had a car and they let us keep it in a secured area. We didn't eat here; we walked to a nearby McDonalds.

    4
    « Lovely friendly and relaxing »

    Stayed here a few times and the staff are lovely and friendly and that creates a lovely relaxing environment to stay in. Nice rooms with lots of space and they are kept lovely and clean. The proximity is ideal to either tour the region or using the free shuttle to the Airport to get into Amsterdam.

    5
    « Ideally located hotel »

    I stayed in this hotel for 1 night during a visit to Amsterdam. Found the hotel to be in very good condition and with a very good shuttle service to & from the airport, which we made full use of. Ideal for people that want to stay close to the airport and not spend a fortune. Rooms are very good and clean, did not use any other hotel facilities due to short duration of stay, would certainly use again.

  • 1
    « Unsecure room! Money stolen from room! Faulty aircondition, bad service! »

    Stayed at this hotel from friday 21 - sunday 23okt 2016. I got 300 euro stolen from my room. It was no sign of anyone breaking in to the room, so one can wonder if the cleaning staff at the hotel, ore other hotel employes with key cards is to be trusted at all.. I went to the reseption desk and reported that someone had been stealing money from inside my room, but the staff didnt seem to care very mutch aboute my loss.. Actually they were laughing and joking with each other while I sat and wait for some sort of answer from them how this could happen! And I got no satisfying answer ore an apology from the hotel, ore an offer of replacement for the money that had been stolen from me. Also the aircondition unit on our room was not working properly, and the window on the room could not be opened, so the room was constantly very hot. I would seriously recomend that you book some other hotel!

    1
    « A night without electicity! »

    One room of the two booking loose electricity after one hour. No problem, we can understand this event. The problem is that the reception don't suggest any solution... The sole response was : "you need elecricity ?" No comment !

    3
    « Good for early flights out »

    This is your standard airport hotel. It's reasonably clean, reasonably quiet, it's cheap, and it has a good airport shuttle. If you just need a place to close your eyes before an early flight, this place is fine. If you're a tourist looking to visit Amsterdam on the cheap, and sorting hotels by price, don't stay in Hoofddorp! It has all the charm of an office block, the hotel is a long walk from the rail station, and then it's another half hour into Amsterdam. The hotel savings is not worth the hassle, just pay a little extra and stay in Amsterdam proper.

    2
    « Worst Western I've stayed in »

    An airport hotel needs to get a few basic things right. Easy parking. Shuttle transport. Clean room. Comfortable bed. Unfortunately, this one overall doesn't get it right. Parking? Barely available as tour busses had taken over the spots in the back. Reception seemed surprised but didn't act on it either. Fail. Clean room? Well sort-of, but if the toilet seat is completely dislodged and one of the lamps is visibly broken and just dangling off the wall, there's clearly a culture at play where staff are afraid to speak up (or act). Fortunately we were given another room after complaining. At least the bed was comfortable and the shower ok. Don't expect too much from the bar and breakfast either. The bar had no music and staff didn't realise it. They couldn't fix it either though. Breakfast seemed disorganised at 8am and you don't get enough choice compared to what you paid for. In the end, the price was ok but make no mistake: this is your budget option when no-one else around has room. Book early and look around or you might find yourself trapped here.

    4
    « close to airport easy shuttle »

    easy if you need to be close to the airport , friendly staff good bed. the price and the value are excellent. if you want to stay in amsterdam the location is not easy to go to the city center . but if you have a early flight this is perfect

    5
    « Such friendly, helpful staff »

    We were so thankful for the warm welcome at Best Western Amsterdam Hotel. Having just said goodbye to family and heading back to Australia, this was an appropriate stopover before our flight the next day.

    5
    « Such a very great stay »

    I had such a very nice stay. Nice room, nice shuttle bus transportation from the Airport (I used it a lot). I can say buy far that would stay at this place again. Had no opportunity to try the food. I also strongly recommend.

    1
    « Cheat hotel »

    Hotel with closed windows! And if you ask reception why all windows are sealed, they will say security reason and they will laughing behind your back, that you asked for fresh air. No proper ventilation in room and bathroom. Glass prison would be best name.

    4
    « Confortable »

    good rest good breakfast close to AirPort with shutle bus connection friendly stuff clean well located good choices the gym looks great very quiet n? any noise from the AirPort definitly will USE next time

    3
    « good for a quick overnight »

    close to the airport, good shuttle service, clean bed, breakfast was O.K. but not included in the overnight rate. Interior walls not very well insulated from the noise of other guests. Great lobby, good ambience in the lounge.

  • 5
    « Nice convenient stay with airport shuttle »

    After reading mixed reviews on this hotel we was a little concerned what to expect but we was only in Amsterdam 4 nights and we didn't want to spend too much money and the hotels in Amsterdam centre are really expensive. The hotel is clean and staff are very friendly. Rooms are standard and bathrooms are a decent size. The beds are a little low but comfy. We also had an evening meal in the hotel which was delicious and drinks in the bar hotel are cheap (3 eu) for wines etc. The gym area looked good I didn't actually use it but it doesn't have weight equipment just cardio equipment. Me and my boyfriend have both said if we visit Amsterdam again we would 100% visit western hotel again. A tip for those who are going into Amsterdam centre you can get a 3 days pass for Amsterdam 25 eu pp and gives you access to the metro, tram etc. If you are looking for a quiet area with nice bars/clubs Leiden is a lovely location and only 15 mins from airport on a metro and tram run back to airport until 4am. Only problem is the hotel shuttle stops from the hotel at 23:45pm but taxi back to hotel is about 17eu .Enjoy guys and ignore the bad reviews you can't please everyone it's a good hotel and McDonald's on the door step for those McDonald fans .

    3
    « Easy Access to Schipol »

    Shuttle Bus is very punctual and every half hour at both hotel and airport. We are bikers and did have some issues with bike storage at hotel but it worked out in the end. Restaurant is all right but not a highlight. We only had dinner one night at hotel and server was poorly trained or poorly selected for his job.

    4
    « Comfy hotel but beware of crook taxi drivers at the airport!! »

    The hotel was comfortable and near enough the airport. They serve food but close a ltitle early in tghe evening. But there us a McDonald's just beside it. The hotel price is not the cheapest but in the mid range, due to its proximity to the airport. The biggest issue was the taxi journey to the hotel. I was robbed by a taxi driver who placed himself just outside the exit of the Schiphol Airport with some tag around his neck saying "official taxi" or such like. He quickly switched the 50 euros I have him for a 10 and alleged I only gave him 10. I had just got 50 x 2 at the machine at the airport. Of that I am sure. I paid anyway as it was late as I thought I had made an error but thinking on it later, I did not make an error. I was indeed robbed buy this taxy driver. The lesson from this is do NOT take the first taxi when exiting the airport. Go to the official taxi stand where al taxis wait in line.

    1
    « Never made it »

    Booked online at Best Western for one night, turns out non-refundable or even movable to the next night. I guess lesson learned, buyer beware. The manager could not do anything about it. I thought we usually only paid after the stay.

    5
    « Best Western Hotel »

    Absolutely fantastic staff. Very pleasant and polite, nothing was to much trouble for any of them. The room was very nice ??. Very clean and tidy, .almost everthing would need. All that was missing was a face flannel and English Milk.

    2
    « Only As A Last Resort »

    There for 6 nights. The good: Shuttle consistently on time, but watch as not always orange bus, sometimes white bus or orange minivan. The room and bathroom spotless, bathtub great but sink had only a trickle of water flowing (bad faucet needed to be replaced), linens fresh, comp bottles of water daily. Little to no plane noise between 11PM and 7AM. Convenient to airport. The bad: The bed was not really a bed but a piece of foam sitting on top of a sheet of wood (see photo).and only 18 inches off the ground. The safe was inoperable. I gave up asking for repair after two requests met with no results Also multiple requests for additional pillows ignored. Told more than once they were now on the way to me but never showed up. . until I stood at the desk and waited while the young short male desk attendant horsed around with some people. His manner was surly and sarcastic when I approached him, and he made a joke of requests.A driver was kind enough to hunt some pillows down for me. Desk help is poorly managed. When I checked in the female desk clerk first needed to complain to me about previous guest within that guests earshot range as he left her area. I was embarrassed. By the way, two emails plus a call to Best Western before my trip were never acknowledged. There were a few staff who were nice and seemed frustrated with how their peers treated guests. I sensed from their words that they would not be working there long. I also learned there are only 4 individuals who service 12 hotels for repairs, so if you have a problem in the room do not count on repair, either fix it yourself or just make due. Although this hotel was convenient to the airport and provided free reliable shuttle to the airport, using it as a base for sightseeing is not recommended as it will cost you 25 euro per person for a three day transit card to get you back and forth to the central station in Amsterdam and use of inner city transit. There are no sightseeing excursions from this hotel or in the area, all are from the center of Amsterdam. Amsterdam is a walkable city but even if you wanted unlimited use of buses, trams, and ferries there it would only cost 20 euro for the week. For flights in and out of Amsterdam it is fast and easy to catch a 15 minute train from Amsterdam center to the airport and they run every few minutes. If I did it again I would pay a little more and stay in the center. This is an opportunity rich hotel for Best Western as it could be a great facility with proper management and staffing.

    3
    « Average. »

    We stayed here before flying home out of Schipohl. It was adequate but the driver of the airport shuttle was a huge jerk. I recommend clarifying whether your particular shuttle indeed goes to the airport before boarding in order to avoid getting taken to another hotel and being yelled at in Dutch.

    4
    « Good value for money, great staff! »

    Best Western Schiphol is a great place to stay if you have an early flight to catch. Fitness is open at 7 but they opened on request for me at five o clock. Great service, good sleep. Nice simmingpool and good tv.

    2
    « Very Disappointing »

    On arrival the staff seemed more interested in talking between themselves than dealing with my booking. The room was of a very good size and the en suite was excellent. However the carpets were dirty and had come away from the wall leaving very unsightly marks on the walls. There were stains all over the table, the cups were not clean and there was gell of some kind on the floor next to the bed. The bedsheets though newly laundered had dirty stains on them and the free Wifi did not work. When I pointed out these items I was told that they would be looked into. No apology or sense of interest. To be honest I would never use that Hotel again.

    4
    « Decent hotel. Restaurant not so great. »

    With the free shuttle bus to and from the airport every 30mins this made the staying out of town a viable option. Rooms are good, only twin rooms not double. Shower is great. Resturant very pleasant but food was not great for the price. This seems to be the norm for airport hotels as you are a captive clientele. Luckily there is a McDonald's on site so you can grab a snack when you like. I would likely use this hotel again if not staying in the center of Amsterdam.

  • 4
    « Quiet, peaceful, new hotel »

    The first thing to mention is that there are many hotels called BEST WESTERN near the airport. Ask the driver if you're not sure. I was unlucky enough to end up at the wrong one, but one of the drivers from that hotel kindly gave me a lift with some pilots to the real place. The hotel is brand new, very close to the airport, rooms are comfortably sized, and the location is whisper quiet - very good for a night's sleep. Just what I was looking for.

    3
    « Good »

    Close to airport , free shuttle bus till midnight, clean , very bad beds , uncomfortable, two single beds in all the rooms , no double beds and mattresses are in a bad shape , front desk people are very friendly and helpful.

    3
    « Nice place to stay for night »

    I stayed at this hotel for night with my colleagues during our trip to Germany on September 8, 2016. Hotel is nice. But there are some points to consider: rooms are too air coinditioned, so it's too cold in the room and the reception personnel is lacking of some politeness skills. They were a bit rude, maybe because of the lack of the serving personnel at hotel in general. As we noticed the same girl helped us to check out and then assisted with breakfast issues. Hairdryer was not working properly and no toothbrush and toothpaste. I might be mistaken, but all 4 star hotel I used to stay usually provide them. Close to the airport, shuttles are always on time and very comfortable ones.

    3
    « Nice property, rather expensive, food service poor »

    I found the hotel to be quite clean and attractive. The price was high, but perhaps it was a special weekend. Service at check-in and check-out was good, shuttle service was good. Restaurant service was poor and selection was quite limited - I had to inquire in the bar to get seated, and this was at 6 pm. All in all,, not worth the money.

    5
    « on time service »

    the transportation to airport and vice versa was appropriate. your service was on time.the room facilities like tooth brush and tooth paste was not available.water of the pool was not warm.it was very cool.by the way it was good. thanks

    1
    « Watch out they steel »

    It is duty and they steel your things, so watch out for the cleaning personnel. I have been there every week in 8 months and now I had enough, often I have to change room because of it have not been cleaned probably and you find things in the room. So this is a warning to all, don't leave anything in your room they will steel it.

    2
    « Cleanliness is next to... »

    I'll begin with the good since its quick. The shuttle service to and from the airport is very frequent and always on time. The lobby has very comfortable chairs. Both of these things are important as we'll get to the "terrible" side of their grade. The comfort of the chairs was very important as I requested an early check in and that was moved up by 1 hour from scheduled check in (3 1/2 hours after arrival). Also I requested a high floor and was granted the 2nd. Well worth he wait... NOT! But apparently they rushed to get the room ready. Or at least I assume they did since it was nasty. Rooms: Only twin double beds available in the entire hotel. The beds are at calf height at best. A long drop down. I had to choose the "cleaner" bed to lay in as the house keeper I passed in the hall never came back with the sheets requested. FYI Bastion Hotel Groupe, if you're not going to clean the comforters, you should at least make sure you provide a sheet for a buffer. There were hairs and visible dirt on both sides of one bed and visible dirt on the blanket I was left with. The carpet was visibly in need of a shampoo and it actually made my feet itch through the socks I immediately put on. The bathroom sink had a very slow draining issue which delayed my grooming time. And the walls of the bathrooms probably haven't been cleaned since construction. Shuttle: Again great that is was on time every time because although there is a tram stop just a short distance away (found out late), the concierge instructed me to wait for it and then take the tram from the airport. An extra unnecessary step. I don't like to sleep in the party area. but for the price I paid for this trashy place, I could've had a hostel for a weekend. Thanks for reading through, tell a friend to tell all travel agents to get them fixed or shut down.

    3
    « Average hotel »

    This hotel was selected for its price, but also for its comments, however it wasn't a very satisfied stay. Although its guidance to the free shuttle was quick and clear, when I arrived the hotel, the service wasn't satisfying. No power chager to borrow, and I could even smell the previous quest on the pillow... :(

    2
    « poor service in general »

    hard to park in the evening. no one open the gate. reception is not very interested to the customer. location hard but it ok for the money. all cleaning equipment are on the corridor which can be dangerous. poor lighting system.

    2
    « Not worth the money! »

    We only stayed for one night but it wasnt worth the money. The room was quite old fashioned and should get a make-over sometime soon but the worst thing was that it was super DIRTY. There were used tissues behind the night stand and under the bed, not only one, about ten.... it was grose. The fridge was filthy and there was no toilet paper in the bathroom. When we called the reception to ask for some ice cubs they told us to come get it at the bar. when I went down there there were two receptionists looking like they had nothing to do. so i wanted a bucket of ice but only got 5 ice cubes in a glass because the ice machine was empty ..... I also asked for two empty glasses and toilet paper, so the woman gives all that stuff to me and didnt even bother to hold the door for me ..... seriously disappointed by this hotel..... not worth the money, super dirty and no guest service.... good thing they have free parking ..... but for a city trip too far from the city.... its a pain to get back to the hotel after midnight

  • 5
    « Great overnight at airport »

    Courtesy shuttle was quick and convenient. Check in staff was very efficient. The beds were comfortable and room was quiet. The breakfast was great. Fresh for you omelette or dutch pancake plus many other choices including smoked salmon.

    4
    « good for one night stay »

    stayed there for one night during flight transit. Its near the airport and the shuttle bus is very on time, and convenient to travel with it to and fro the hotel and airport. the room is cosy, nice and clean. However, the location is very remote and no convenience store nearby. Decided to take their breakfast last minute and its quite ok.

    3
    « Hotel is ok »

    This hotel is Ok for AN ovenight sleep! The beds are soft the room is sober but everything you neer is available. What I missed was a terrace so you could sit outdoors! It was a very hot day and there was nowhere you could sit to enjoy the sun!

    4
    « Nice Bedrooms and staff, Medium restaurent and spa »

    Good: Nice staff, Causy Room (large bed, air conditioning, TV, the internet, fridge, kettle with tea and coffie), Location, Free public transport to the airport Bad: Restaurant expensive (6 euro for a soup, and it was the size of a cup of tea...), dirty sauna

    4
    « Cost & quality »

    very good and it's OK to our budget for our family close to airport and providing good bus service every 30 min to airport from air port you can take train to city center and it takes 15 min good for family room and very convenience for us

    4
    « Value for money »

    Nice hotel with small swimming pool. A little bit old, but for the cost it is great for one night before/after a flight. The shuttle is every half an hour and it is only 10 minute drive. I chose this hotel over the adjacent Bastion as the pictures show bath tub. I got a room with a shower so I switched. It seems that old section has showers and the new has baths. Swimming pool is nice. Large enough to swim, although slightly larger would be nice.

    3
    « Acceptable »

    There are several "airport" hotels near Schipol. This is one of the least expensive, but it's also very basic. The shuttle to/from the airport is hot and cruddy, and the exterior of the hotel is frankly ugly. There was only one towel in the room, and the numbers had been rubbed off the phone, so no way to know how to call the front desk, despite the obvious ("0") attempts. There was a refrigerator in the room, and they nicely supplied free drinking water. I was surprisingly not disturbed by flight noise. There is a bar and restaurant in the hotel. Breakfast costs a ridiculous 14 euro; you're better off getting something at the airport. The shuttle runs to/from the airport between 6am and 11pm, so if you have a very early flight, you'll have to pay for a taxi, for which you'll be charged about 20 euro! If you have a choice, stay at one of the others, such as the Ibis.

    4
    « Shuttle Bus Service and Restful Overnight Stay »

    We arrived around 1030pm and ate at their restaurant as they were closing at 11:00pm. The front desk to include the restaurant staff were friendly and the meal was well prepared. The room was adequate with a refrigerator and microwave oven: did not need to use either of it. The TV worked fine and had about 5-6 working stations. The shuttle bus service was great as we returned to the airport. Not knowing if the shuttle bus was available and also it was raining, we opted to take the taxi from the airport to the hotel previous night. It cost us $26.00. The internet WiFi system functioned well without any problems. We didn't hear loud noises or any type of disturbance. The hotel is a older type but we didn't smell any tobacco smell in the hall way or the bedroom. Enjoyed using the large European deep bath tub. We've only stayed one night as our connective flight was 15 hours and during the night. It's one of the cheaper hotels on the airport area and served us well. The management needs to designate a smoking place in their premises and certainly not at the main entrance area. As we pulled into the hotel, there were people milling around at the main entrance to the hotel smoking cigarettes and smelled the unwelcome smoke scent.

    3
    « Good for low budget »

    The hotel being close to the airport means loosing out on sleep a little bit as planes come and go. The hotel was reasonably good, but hygiene could be better, as well as a smile with the service.....

    2
    « Not ideal »

    Close to the airport but the condition is not ideal. Is good that they have shuttle bus and they are accommodating but the condition of the rooms is not what I expected. They have water bottles available for guests. The location is very close to the airport and is convenient but the condition in the room is not what I expected.

  • 3
    « Average! »

    I had a failure with my tv and safe cabinet and could not get it resolved. I was very disappointed. I made several calls to the guest services and when finally i got attended to, my problems were all unresolved.

    1
    « Crack cocaine central with a manager in on it! »

    I came back to my room, 1032 and the whole corridor had a hideous strong burning smell. I went to the next room where I heard voices and the door was wide open with 2 men standing there smoking crack cocaine. I got the useless manager (who clearly cannot cope and I had witnessed failing an Irish customer the night before), who claims her name is Lisa [--] , who then spoke to the 2 men and lied to us saying these men had put the kettle on with no water in and that the smell was that and marijuana. This is after we had already recorder her telling them that 'it wasn't allowed'. I moved rooms to then be threatened by these 2 men outside when I went to get some fresh air. I told the 'manager' that I was going to call the police and she said if I do I will be asked to leave. The police came and the manager said because we had recorded her we had breached her privacy. Guess what Lisa, you are a disgrace, useless at your job, clearly involved in criminal activity and are putting innocent peoples lives at risk. Shocking, dirty and a dangerous hotel. The safe didn't work, it's noisy, not a place for respectable people.

    4
    « Comfort near Schiphzl »

    Stayed just one night, but was easy. Short shuttle bus ride from Schiphol Airport. Friendly staff. Smallish room, but everything works. Nice shower. Enjoyed the (small) swimming pool. Good breakfast. And easy shuttle back to airport (every 30min).

    5
    « Excellent and very clean »

    Me and my partner visited here for 3 nights and stayed on the 5th floor. We were very impressed pulling in to the hotel, the staff are friendly and helpful. The room was spotless and the maids came everyday. The free shuttle to the airport/train station are great! Always on time and most of the time there are 3 on the go not just 1! The drinks are a little overpriced, but they are at most hotels, so can't really knock it for that. I don't really have a bad word to say about this place! Will definitely be back.

    1
    « Awful Experience »

    We found this hotel to be not clean with very dark hallways. The food in the restaurant was disgusting. Serving bowls on buffet were "caked over". Placed here by Delta Airlines for a cancelled flight. Would never stay in this hotel ever again!

    1
    « Dirty room..dirty hotel »

    Dirty hallway..no light in the hallway to open the door at room 3035..dirty bathroom with disgusting hairs in the bath tub..flies everywhere in the breakfast restaurant...absolutely disgusting hotel, dirty windows in the hotel room

    5
    « My stay at Bastion hotel »

    Shuttle will bring you right to the hotel (from airport), staff is kind, nice and obliging. Room is nice, big and clean. Rooms are easily to find. Hotel have great services and location. It is only 8-10 minits by car from airport.

    4
    « A lovely room in a lovely hotel »

    All good apart from a broken electronic socket with an exposed wire and also a broken wall light with more exposed wires. This didn't really ever affect us. The free shuttle to the airport to get the train into amsterdam was a real bonus

    2
    « Very Noisy ! »

    Location is good, very near the airport. Shuttle bus to and fro from the airport is always on time. However, if you plan to have some peace and quiet after a long flight....you can forget about it. Instead of using silent sliding doors for the floor entrance they have doors that open and close with a disturbingly loud noise which keeps the room guests awake whenever someone enters the floor ! Wouldn't recommend this hotel if you are in transit and require some good rest.

    3
    « Disappointing »

    First problem: a few high steps up to entrance. The ramp was finally spotted, small & off to the side. Reception clerk was not friendly, annoyed that we didn't immediately produce the correct travel document. Restaurant service was slow. Room was not truly clean, with significant dust on top of the non-functioning safe in closet & areas not vacuumed. Room size was good both room & bathroom. Bus shuttle to & from airport was very good & on time every 30 minutes.

  • 5
    « Good connection to the airport and clean hotel »

    I booked this hotel because I had a long break between the next flight. Free shuttle from airport to hotel.The bus driver were friendly and helpful. Good service at the front desk and very easy check in and out. Rooms are clean and big for 1 person like me. The bed was comfy, great TV channels in Dutch only, mini fridge,clean shower and washroom. Good lounge and good breakfast.Highly recommended for short stays while waiting for connection flight.

    3
    « Kind of soso »

    Nice lobby, food was decent, room kind of soso, bed horrible, personnel really friendly. The lamps fell off the bed onto my head, impossible to let fresh air in, the bed like a hammock, U-shaped mattress, narrow with a strongly (detergent) smelling pillow

    4
    « Nice hotel »

    Quick stop over here before a flight the next day. Staff were friendly on reception. Had a fitness room. The rooms were ok, bed was comfy. Wifi worked on and off, not brilliant in the room but better downstairs. The restaurant was good, I had a really nice meal. It's open till 11pm and the bar is open until midnight I think. Look out for the orange bus at the airport if your catching the shuttle. Doesn't take long to get to the hotel. Seating area by reception was very nice. Lots of English speaking TV channels which was nice. I would defiantly stop here again.

    4
    « Good hotel near Schiphol Airport »

    I stayed two nights here on business in April 2016. The room was comfortable and clean, and had all that was necessary for two short nights. The hotel is 5 to 8 minutes' travelling time by road from Schiphol Airport. The hotel shuttle could do with running even later into the night as we ended up coming back after the last shuttle and getting a taxi from the airport. One advantage of being in a hotel near the airport is the generally excellent train service that runs all over the Netherlands from the airport. I would recommend this hotel to the business traveller. The breakfast was of a good standard.

    4
    « Great service and Value for money! »

    The hotel staff at reception was pleasant and very helpful. This hotel also provided free shuttle service to and from the train station at Airport, every 30 minutes. There were free water bottles for the guest. overall, this hotel had all the necessities and at a very good price.

    4
    « Serviceable hotel with lovely indoor swimming pool and gracious staff »

    The hotel is clean and comfortable. The three biggest advantages are: a) close to the airport; b) it has an indoor swimming pool; c) super-inexpensive rooms if you shop around on the discount websites (I got the room for 50 euros). I'd planned a one-week trip to Amsterdam and for various reasons wound up having to stay a month. By the final week I wanted out of the main city - so I found this hotel by the airport WITH AN INDOOR POOL! But the pool filter was "broken" for the first three days I was there and the pool couldn't be used. I was VERY unhappy, and was very vocal about my displeasure. The manager, Jeroen, went out of his way to mollify me - he even threw in free breakfast for each of the days I was there. By day four, the pool was fixed and I was a happy customer again. Thank you, Jeroen, for your excellent customer service. Not a great choice if you want to spend a lot of time in Central Amsterdam - there's absolutely nothing to do in this area except eat in the hotel restaurant or visit the McDonald's next door - but if you're in Ams for just a few nights and want to be close to the airport, this hotel is a great choice. The airport <--> hotel shuttle service runs every 30 minutes and is free and reliable. One negative - I don't travel light, and had three large bags with me. The hotel has luggage trolleys, but maneuvering the trolley through the hallway doors was difficult. The doors are difficult to open (sometimes requiring a room key) and they don't stay open without blocking them somehow.

    5
    « Best West Skip Hol Stary »

    Spacious well equipped rooms and nice comfortable beds. Transport to/from airport was quick and comfortable (big bus). Local area has nothing to offer except McD (walking distance). Front desk staff were extremely helpful and pleasant.

    5
    « Great for a stay »

    6 minutes away from the airport, and they offer a shuttle service for free every half an hour which was very helpful. The room was large for the price and a nice bathroom as well. They offered free wifi and complimentary water bottles which was so helpful for us traveling. Great for a stay close to the airport.

    4
    « good hotel near airport »

    Hotel near the airport with average service. Normal rooms. Excellent location near airport and free transport to the airport...even when you just want to go shopping. Some frequent noise of aeroplanes taking off but you get used very fast. Seems no enough staff to serve front desk, restaurant and bar

    4
    « Light »

    There were no light in 3 lamps in the room. It was not repaired even after complaining at the reception. I forgot a book in room number 1026. Riverton. Is it possible to have it sendt to my address. There is a card with my address in the book. Runestenen 1, 8210 Denmark

  • 1
    « veru bad hotel »

    Beds are dirty, there as water in the sink. was a disgusting experience. The only good thing is the transfer to the airport, goes every 30 minutes, and is very close to the airport. But the room is a shame.

    3
    « right for the price »

    I enjoyed my stay at the Best Western airport in Amsterdam. The hotel was quiet and cool. The staff was very helpful and friendly. There are regularly scheduled shuttles to and from the airport which are easy to locate. I would stay there again.

    2
    « WIFI is NOT reliable - caution for travelers »

    I like best westerns generally, good value for consistent quality. Not here. The room was clean and comfortable enough, but the employees were unhelpful and disengaged. Also a warning to travelers: WIFI here is not reliable. I alerted the front desk, but they dismissed it. VERY inconvenient if you're traveling with the nearby airport.

    4
    « Good middle class hotel for an overnight stay »

    Although this hotel should be classified more like a 3-star hotel (and not 4-star), it is really good and for an overnight stay between your flights or for a short stay in the area, I can only recommend it. The rooms are quite small, but have everything we needed. Wi-fi is working well. The bathroom is little funny with two wash sinks and the shower might have been more stylish. The hotel is little bit old and some things do not work, like reading lamps above both our beds. They are even dangerous, because when trying to find the problem we turned down the electricity switch for our room, which needed to be repaired at the reception. Free parking during your stay is included. Breakfast is not included, which is a negative point, as it costs 25 EUR per person, way too much ! McDonald´s is situated right in front of the hotel. The hotel belongs to Bastion Hotels Group, so they work together with the neighbouring Bastion Hotel. There is a free airport shuttle, which is very helpful. Prices around Schiphol airport are generally very high, but we found a good deal for this hotel (roughly 60 EUR per night, non-refundable). All in all, do not expect too much luxury and you wont be dissappointed.

    3
    « Summer holiday »

    My partner and I stayed for 7 nights was a nice hotel though very out of the way didn't realise when booking ..... we had to take a shuttle bus to the airport then take a train to get into the city centre....the shuttle stopped running at 23:30 so we had to be outta the city for around 22:30 to have time to get a train back to the airport not ideal at all and if you missed the shuttle &euro;40 for a taxi not good .....the bar and lounge was very dull and boring not a large selection alcohol no music ....breakfast and dinner where not that exciting but where expensive ...... I would only advise this hotel for a stop over till somewhere else

    4
    « Best for airport transfers/ trade centre conventions »

    We used this hotel as a base for a long weekend in Amsterdam. A bit of a long commute into the city when you factor in the shuttle to the airport, then the train into the city and getting back again. We couldn't fault the hotel, it was modern and clean, good sized rooms with tea/coffee facilities and a mini fridge to store supplies. It would of been helpful if the cleaners hadn't of removed the room keys and cut of electricity!

    3
    « Not bad »

    Only used the hotel for somewhere to sleep spent most of our time out at Amsterdam central, the free shuttle to airport every 10-15 mins was good. We had two twin beds so we pushed them together beds wasn't bad quite comfortable. Bathroom wasn't that nice. Can't comment on the bar or food as we didn't have any of these. Quite noisy due to being right next to the airport but we expected this. McDonald's down the road. Overall not great but not bad.

    1
    « One of the Worst hotel's i have ever stayed in »

    Firstly the hotel isn't near the Airport, it is about 10 minuet drive which will cost you either 30euros or take the free crammed hotel shuttle bus that they supposedly send out every half hour. Finally arriving we checked in I had to produce the proof that I requested a double bed? I was staying with my partner obviously we wanted a double bed. Got to our First room! 2 single beds as we was told there are no doubles available they do have double beds but only a few of them :/ so we wanted to get ready and head into town, I thought quickly use the hair dryer in the bathroom I nearly set light to my hair as it caught fire! my partner put it out very quickly and marched down to reception and demanded another room this time WITH a double bed! It was only because of the hair dryer that they moved us to a room that we did ask for. The room was tiny with absolutely no storage space for you things although the bathroom shower was surprisingly amazing (if I had come on holiday for a shower then this would have been a total different review) I think out of all of the staff in that hotel I came across 2 that wasn't entirely rude.... unlike the rest and one of the two that was ok wasn't even from this hotel he works in the best western in the centre! so that makes 1 nice member of staff here! We didn't dare experience the food it didn't look very appealing so we chose to stick to fresh pastries from a bakers! the last shuttle bus to the hotel they send out a tiny mini van! so its first come first serve! No one cares about waiting so as soon as your buss pulls up you have to make a run for it. i have stayed in worse hotels but had 100000% better treatment that i received in this hotel, lile cheap hotels to crash in for party holidays etc... this was supposedly a nice hotel for professionals and business people! I wouldn't recommend this hotel EVER Awful stay!!

    2
    « I guess it's better than sleeping outside. »

    I didn't enjoy this weird hotel. First it was not clear to me that they would pick us up from the airport so we took a taxi which cost 20 euro to go about one mile. When we arrived, the staff was not particularly friendly and all the furniture looked uncomfortable. We were shocked by how small the room was. There is no restaurant and the only restaurant nereby was closed because it was Sunday. At one point my wife and I were going in different directions and I had to argue with the front desk to get a second key. We couldn't make a call from the room and were told that they had to do something so that we could call out. The breakfast was just awful. We couldn't even get coffee because something was wrong with the coffee machine. I really should be giving them only one star. This is the worst Best Western.

    4
    « Airport Only 7 minutes away by car »

    Very nice hotel with friendly staff. Room was decent size. I was staying with my cousin and we had 2 single beds and they were both reasonable size. Hotel cleaned the room everyday and gave us fresh towels. There is a gym and swimming pool on site. The gym could do with some free weights or weight machines as it only has treadmills and bike machines. The location is excellent to the airport however it is very far to the city center. It took us 30 minutes to get into city center and we drove so I believe it could be longer if you dont have a car. An uber cost between £25-£40 from city center to the hotel and also depends on what time. Overall I was very satisfied with the hotel and would recommend it if you you want to stay closer to the airport as they offer free shuttle service. However if you want to go into city center often, then I recommend getting a hotel closer.

  • 4
    « Nice hotel between flights »

    This hotel is very close to the airport - only a 10 minutes drive, so it is a good place to stay if you have a long connection. Nice and welcoming staff. They is a free shuttle from and to schiphol airport every half an hour. The hotel is focused on travelers and works around the clock

    4
    « Great for bussiness or an early flight »

    Very convenient, located 10 minutes from the airport, they offer free shuttle. You have to walk to find a gas station with a food store), only mc Donald's is near. ´Don't expect anything close to it. Good for an early flight, and very good beds

    3
    « Easy access to schipol airport »

    I spent just one night at the hotel, my room was so big and the bed was very comfortable. The wifi is very poor but the greatest asset of this hotel to me is the shuttle to the airport which is always on time. If you need an easy access to the airport, then this is your hotel.

    4
    « Stopped in for a nap »

    We only stayed the afternoon for a much needed nap after a sleepless flight. Lobby nice and staff very friendly and helpful. Halls a little shabby. Room was clean with sufficient amenities. Beds were slightly below avg. For the price, it was fine. I would stay here again. Good value. Easy access with shuttle. McDonald's offers quick and easy food alternative.

    4
    « best western airport amstermdam »

    good hotel, but needs some improvements...rooms were not properly cleaned, not enough towels, the shower courtain kept falling off, it was clean but the beds were not properly made in the mornings. we did not have a suticase stand. breakfast amazing,, staff efficient

    4
    « Quiet and convenient »

    Two nights here prior to a cruise. Bed was comfy and the room was quiet. Good, fast wifi. Friendly staff. Room was a bit shabby. Cleanliness was spotty. Not bad for the price, which was around 80 work.

    1
    « Never again, lesson learned. »

    Best western clearly haven't discovered the concept of sound proofing. Was woken up to what sounded like a 747 taking off from the roof. Every other hotel I've stayed at the airport has been spot on. Upon my arrival my welcome was less than curtious and very unfriendly. To top things off the breakfast was disgraceful. Flies hovering all over the food, which for me is a big no no in terms of hygiene. To be straight up I'll not make the same mistake again. Lesson learned.

    3
    « Busines »

    Nice and convenient hotel , very close to the airport ,shuttle bus available every 30 min. and the trip is 15 min. Rooms acceptable for one or two overnights. Prices are in normal range Restaurant not visited , due to late arrival Nice and comfortable lobby clean

    2
    « Free airport shuttle but not one other "plus". You can do better! »

    This place has deteriorated markedly since prior stays here. No place else to eat unless you have a car, except for MacDonalds, and the food & service in their restaurant could only be termed gawdawful! Friends flew in from another country just to meet me over dinner there. They were kept up all night by tremendous continuous noise, their room was apparently grim. I was tremendously embarassed and hurt for them. Because I'm female, I was given a rm. in which the window offered a close up view of parked cars. I asked to be moved, got a rm. that was run down, in need of repair to door, replacement of torn, moldy shower curtain. Needed extra pillow but 9 hr. after making a polite request verbally & in writing they had not brought one. No desk. Amenities pared back to the point of being extremely chintzy. Wildly overpriced breakfast w/ no other option but to pay it.

    4
    « Easy stay if you're traveling and need a quick stay »

    I used this hotel as a stop on a solo travel just for one night and it was very ideal. True to photos. The staff was helpful and friendly when it came to the shuttle. The room was clean. Not too cozy but if you're only stopping for the night it works.

  • 4
    « Good, could be better but not bad. »

    I stayed here on business recently, I found it very convenient to the Airport and the complementary shuttle service is very handy. The lobby and the hotel is a little shabby round the edges and could do with a refurb, I found it a little dated. However it was clean and comfortable. The bedroom was adequate for my needs and despite being so close to the airport, I slept well. I ate in the restaurant on my first night, as a diabetic I found the menu choices a little restrictive but the meal I had was very good. The only complaints I had about my stay (which I reported) was that there seemed to be a lot of flies buzzing about. And the 2nd floor security door didn't close properly. The best thing about this hotel was the staff. The reception team were lovely, very friendly and helpful. The guys in the restaurant were very good. Overall I had a pleasant stay, but there was nothing to make this hotel stand out.

    4
    « Good for a short visit to Amsterdam »

    The hotel is one of the most affordable in Amsterdam and is very close to the airport. Good place for transit or short week-end stay. There is a shuttle bus going directly from the airport terminal to the hotel itself. Bathrooms with a bath. Clean rooms. Too expensive breakfast. Poor internet connection.

    4
    « One night stay »

    We stayed at the hotel so we could catch an early flight the next morning. The room was good -nothing too special about it but the bed was huge, breakfast was nice and the shuttle bus very convenient. Staff was very friendly as well!

    5
    « Great hotel »

    Had to take a quick trip to The Netherlands. Needed a hotel for a quick nights sleep. The hotel staff were very nice. The room was clean and quiet. Shuttle service was was free and easy to use. Ran every 30 minutes .

    1
    « Avoid »

    This hotel is not at all a Best Western but a Was Western. The room was very poorly cleaned,the springs could be feett in the matresses - very uncomfy and not at all good to sleep on. The thermo tap in the shower did not work which meant that the water was burning hot even when it was on cold- a danger for children. We expressed our concerns when we checked out and our bar tab was wavered as a good will gesture,which was appreciated- they noted all problems with the room. Planes flying overhead until 22:30 was also very annoying. All in all a poor showing

    3
    « average »

    Room was ok and clean but the shower was broken..then we went to reastaurant in the evening where they didnt speak really english..they were not able to describe the meal and also very poor menu.there is also a pool..

    5
    « Best Western Quality »

    I found this hotel provided excellent service. The staff was friendly and helpful. The Shuttle service excellent and restaurant service very good. Although I was only at the hotel for one night, I will return should I come back to Amsterdam and need to leave from the airport.

    5
    « My stay »

    I enjoyed everything about the hotel staff are polite and courteous I would highly recommend to all my friends and family I shall be returning in the near future I would not stay anywhere else as it is close to the airport with a free shuttle service

    4
    « Pleasant hotel and staff »

    I was pleasantly surprised at the quality of this hotel and its value for money. Everything worked, everything was clean, the staff were pleasant. The public areas were comfortable and especially a special smoking room. I appreciated the free shuttle though I did have to wait quite a while for it. I have two criticisms, one that the food in the restaurant was pretty bad quality, and secondly I would have liked to have been encouraged to pay for my mea at the time rather than put it on my bill because in the morning there was only one reception staff member on duty and I almost missed my shuttle by having to wait so long to pay for my meal.

    5
    « a pleasant stay »

    the hotel, situated 10 minutes by bus from schiphol airport, is an extremely pleasant place to stay. the rooms are clean and hygenic. and, the staff is friendly, helpful and very professional. the hotel has wifi, internet stations in the lobby, a fine restauran and bar, and an outdoor court area. it is a great place to stay if you are flying in, or out of schiphol. or, meeting visitors.

  • 3
    « Comfortable airport hotel »

    I stayed in this hotel for two nights and it was comfortable as I had to go to Schiphol early in the morning. There is a free shuttle to and from the airport every 30 minutes which is punctual and comfortable . The room was good, the bed comfortable and the breakfast good. It could have been a little cleaner but nothing major. The service was alright even though the reception was always in a hurry . I recommend staying here if you need to catch an early flight or need to be at the airport and don't need to go to Amsterdam.

    4
    « great place. »

    The full breakfasts every morning are fantastic. All but one staff spoke English, and some speak French and German. If you're an obese North American, don't try taking a tub bath! They are clearly built for skinny people and you may get stuck. Watch the threshold when going into the bathroom at night. The end of the bus line to Amsterdam is about 300m away. Quiet, quaint family area.

    3
    « Good value and close to airport »

    One night before my flight. Really good hotel with clean rooms, great bathrooms and nice beds. The shuttle to the airport is just outside the door and for free. Direct to the airport. The staff was very nice and friendly and I got free drinks when I arrived, that's a plus!

    4
    « Close to Airport, Free Shuttle. »

    Clean room, really spacious. A bit expensive but we wanted to be close to the airport for our early flight and the shuttle runs very often. The bathroom was really spacious and the AC worked pretty well. It was a comfortable stay.

    4
    « Great Airport Shuttle service. »

    It would be helpful if more detailed instruction was given on arrival regarding useage of room keys and how to activate the electricity in the room. The refrigerator was not plugged in nor was there supplies for coffee. The room was very clean and presentable. Shower leaked but useable. All in all it was quite satisfactory for me but still over priced, if not for the airport shuttle from hotel to Airport. The Airport to hotel was very late but did finally arrive.

    4
    « Perfect for a relaxing night »

    The room was very nice and clean, perfect for a one night stay before or after a flight. The hotel arranged a shuttle bus just for me as I arrived at the airport at 12 pm and normally the shuttle service ends at 11pm. I had to wait a little bit longer than usually but finally it worked and I had a very good night sleep :)

    5
    « super location »

    hotel room was middle size. it was clean and had a big window. Bathroom was very clean Its location is perfect, it is in the middle of the city, thats why you can go to everywhere by walking . We had just Breakfast and it was awesome and rich. its price also not to mush for amsterdam. ? can advise this hotel to everyone.

    4
    « Value for money for quick stopover »

    Great value for money. Only had a couple of hours between 2 flights, free shuttle from airport every 30 minutes takes you to the hotel in less than 10 minutes. Check-in fast and efficient, I had prepaid my booking. Room, not the best, but good value for money. Bar not practicing hotel prices which was a nice surprise. Had a very good sleep. Check-out even quicker than check-in. I had to remind the officer to charge me for the drinks at the bar! Free shuttle back to the airport. wifi for multiple devices was free and fast Will I stay again? For a short stopover between 2 flights, definitely!

    3
    « Layover in Amsterdam »

    Booked this hotel because we were using a BW gift card. Got a good rate using a special deal on the Internet and because they had a shuttle to the airport. The room is definitely dated but the room had a great bathtub and the bathroom was clean. I see that someone commented on no face cloth but we expect that and bring our own. Unlike several guests we found the staff to be pleasant and helpful. Would recommend this hotel to anyone who wants a good rate and is just staying over.

    2
    « Very dated, dirty, non-helpful staff »

    Rooms are extremely dated and not very clean-old style bedding, carpet, walls are scarred, bathrooms very basic. No amenities. Corridors are reminiscent of a prison. Hotel is in serious need of a rehab. Restaurant is mediocre at best. Cheap price and close to airport is only pros.

  • 2
    « Bad experience »

    I stayed at this hotel for three night for business, as it was booked by my company with big group, I have to choice but staying here. Room is standard EU room, two small beds almost touching each other. Toiletries provided by this hotel is bare minimum, include one little tube of shampoo and a soap not much bigger than a American quarter. And they don't give you new ones for the next day! Total three towels for the room. When I first check in, there was no toilet paper, I have to use the face tissue. it was very uncomfortable. The service at front desk is poor, room key not well made, stopped working after one day, this happened to other people too. When I check out, it took them three prints to get the name on bill correct. Overall, bad experience.

    2
    « Little things make the difference.... »

    No face clothes.No hair conditioner. No free breakfast. No good food establishments near-by. The front desk did not know how to deal with a BW Platinum Elite member's requests. Free shuttle to airport was good and necessary.

    1
    « not good »

    I have stayed in a number best western hotels in Canada all were reasonable good . the Amsterdam airport hotel was to say the least not worth the money .starting with reception was not made to feel welcome .hallway lighting very dim carpets in hall could use some cleaning. drapes in room I hade to stand on a chair to close them few towels small bar of soap no other amenities also a mix up by hotel about breakfast . which was not great. the shuttle is the only thing I can say that was good

    2
    « One night stay »

    Cheap and peaceful, but not clean I wont revisit. Hair in the bathroom sink. Shuttle bus driver was happy to stamp on the breaks ... Very uncomfortable You will come here because it is close to the airport and cheap, take a short train ride instead and find somwhere better

    4
    « Brilliant experience »

    We wanted to stay near the Airport and the shuttle bus that runs every 30 minutes to the airport only takes 5 minutes and from the Airport we could get a train into Dam Square which took 15 minutes so for us it was a good location and we found the staff very helpful

    2
    « So rude »

    I went to the reception to kindly ask them to call a cab for me, and they started laughing at me, shouting "I want a cab, I want it now!" (in Dutch). Too bad for them I do understand Dutch. Hotel was ok-ish, though walls were not soundproof enough (you can hear other people showering). Food in the restaurant was very good.

    1
    « Not recommended - Nothing 'Best' in here »

    We visited Amsterdam and decided to stay near the airport on the last night to make it easy to fly in the morning from the airport. Regretted the decision as the place is very 'motel-like' while the price was not. The corridors were dim and gave the feeling of a small town community hospital! The room assigned to us upon checkin was not clean - the beds were not made and the bathroom had a stink. Assuming this to be an honest mistake (even though I have never experienced this during our extensive travel!), we thought the other rooms might be cleaner/better (we were given 2 because they didn't have another quadruple room for the family). The staff was not much friendly or enthusiastic as well. The corridors and the entrance reeked of smoke. During our weeklong trip we stayed at Hilton properties at Amsterdam, Rotterdam, Antwerp and found the rooms, quality and value for a similarly priced hotel to be far superior.

    5
    « Good experience »

    I wanted to stay near the airport for a night and stayed there. It is a very nice and clean place and the staff was very friendly. The shuttle service was good, every ~30 minutes, as stated on their web site. Price was very good as compared to similar hotels.

    3
    « Average »

    They should be cameras that monitor people who enter in the rooms because as l lost my money that i had left in the room when l went to the gym. The surfer was not working hence l didnt put my money there and it was never fixed as promised by the hotel assistants stationed at the reception until i checked out. However, the rooms were very nice and are cleaned on a daily basis. The shuttle service to the Airport is very convenient.

    3
    « Ok hotel for ok money »

    Only problem was a clogging sink in the bathroom. Otherwise a nice quiet airport hotel. Shuttle was handy. People there were really nice. No airplane noise. Had to stay over night to catch my plane in the morning and it worked great for me.

  • 4
    « Great Best Western! »

    The staff and rooms were great! I stayed here twice on my last visit to The Netherlands and enjoyed both stays very much. The continental breakfast was one of the best I've experienced. It is a little off the beaten path, but has an airport shuttle and is walking distance from a train station. There is also some restaurants close by. It is my new Schiphol Airport of choice!

    5
    « Airport Hotel »

    Ideal for staying close to the airport and unlike some you can not hear the planes. Food was very good and the staff could not be more helpful. Free transfer bus to and from the airport. Room was warm and comfortable.

    2
    « Hmm. Not impressed. »

    Stayed there this week to catch a flight out. I booked the room on line and when I checked in they could not find my reservation. Not a big deal as these things happen. They gave me a room and promised me they would charge me only the on line rate not the walk in rate. When I checked out in the morning. Guess what. Everybody had amnesia in the morning and they refused to change the charge to the lower rate. It made me quite angry. I want to note that the evening desk clerk was very nice and helpful and the morning desk clerk was rather nasty. I will not be staying here again. The rooms are quite nice and clean. The restaurant is abysmal. It is expensive and terrible both at the same time. Save your money and go to the McDonald's next door. It am sure it is cheaper and better.

    3
    « Nice »

    I stay for one night, the room was average a little old, the light of the bathroom didn't work, but the bed was comfortable and just for one night I think it was good. The staff was incredible, good attitude and service. The shuttle that provides is good, they give you both ways to the airport - hotel and hotel - airport they had a schedule. Didn't had breakfast on my reservation so no comments.

    5
    « Fantastic - would definitely stay again! »

    Everything was great! Staff were fantastic, even got handed a free drink card on check in. Delicious breakfast. Room was large and spacious, very clean and great wifi. Great shuttle service to Schipol

    5
    « Good location hotel and shuttle service »

    I have stayed at this hotel before the staff are very helpful and my partner and i smoke, so it was nice to find a smoking room next to the bar instead of going outside it would be a good idea if more places did this yours rigby shackleton

    3
    « My stay at Best Western Amsterdam Airport Hotel »

    stayed 5 nights at this hotel for a business purpose. Though my meeting was at RAI, Amsterdam, I did not face much problem in commuting to the meeting venue from the hotel. The hotel provides free shuttle bus service to the Schiphol airport Amsterdam, which is a hub of all means of transportation and shopping. I will advise the visitors to buy the 21.50 Euro 5 day (96 hr) GVB travel pass, which allows you to board all buses, trams, and intercity trains. Please keep in mind that this pass is not allowed on Sprinter trains run from Schiphol airport to other parts of Amsterdam and other Netherland cities. If you are going to RAI, go to plat form no. 1-2 take intercity train, get down at Amsterdam central and from there take metro trains. You can take frequently run buses from Schiphol to any part of the Amsterdam as well. Hence, I never felt limited as out of town. The staff is cooperative. The rooms are good but linen is not changed daily. Also do not expect moisturizer and other toiletaries. Also I realized that phone /intercom is one sided only. The front desk staff can call the room but the guest can not. Internet also gave off an on problem, but it was Okay.

    1
    « Never stay in this hotel »

    Staff is not good. They behave that we did a mistake to book this hotel. Staff did not take care of there guests.. I stayed over there for 2 nights but not a single day the room is make over even after request..no water botttel is given fir 2 days even after request.. Horrible

    1
    « Terrible beds »

    We were early for our check in so we had to wait 1hr in the lobby for our room. Then we got into the room and not enough pillows. The 2 single beds looked like cots and so very uncomfortable. The thermostat was broken and we were told they would be back to fix it. Nobody came back. The next day I went to the front desk and then someone came to our room said they could not fix it and then offered a new room. Well we already unpacked yesterday, wish that would have been offered the day before. We will never stay at this hotel again.

    4
    « Typical airport hotel with a couple bonuses »

    I stay here monthly for business when I travel but also chose to stay here with my wife when travelling as I like the location and pricing. The free shuttle bus to and from the airport is the added bonus, plus the free wifi in the hotel is nice. The buses shut down fairly early if you like to go downtown so be careful to make it back in time or you'll have to take a taxi, or the train to Hoofdoorp if you want to walk a bit. The Mcdonalds for a snack or breakfast is very convenient as well. I have not had a good breakfast in any Amsterdam hotel so save your money there as it's also expensive.

  • 4
    « Comfort and good value »

    Excellent staff, helpful and knowledgeable. Shuttle service to Schiphol on time, a very convenient alternative to Central hotel location and Perfect for overnight connection by air. Would recommend and stay again.

    1
    « Very poor .... better off heading more 'west' »

    The check in by the staff was pleasant and courteous. I was handed free drink vouchers for my 4 night stay which was a bonus. But everything just went down hill after.... Waited 10 mins for the lift (yep only one lift). Whilst waiting it sounded like lifts were being used by the cleaner. Upon arriving to my room there were visible stains on the table and bathroom which I ended up cleaning myself. Average sized room which lacked the decor. During my stay my room was made up twice only and then after ignored. Left towels on bathroom hoping they would be changed but I guess that was too much to ask. Bathroom doors are fitted with squeky hinges and walls not sound proofed so expect to hear doors being slammed at any time of day. Room temperature dials didn't work. Doors were damaged. The hallway to the rooms are dirty. Whilst walking down instead of waiting for the elevator i noticed at each floor there was trash left by stairway. If only I took pictures of this to prove how filthy this hotel was. One has to ponder if the hotel staff or manager are paying any attention to the general state of this place. The reception seems to be over staffed, and never on one day did I see a member of staff outside of the reception area. Quite a contrast compared to my stay at the Bastion hotel (next door to this hotel - Best Western). If I was to come back it would definitely Bastion hotel and not this Best Western. Disappointed.

    4
    « nice hotel »

    We decided to stay near the airport ,we looked over the internet and made a reservation . It was huge surprise to find such hotel with facilities,icluding swimming pool. . breakfast was one of the best I ate during my visit in the Nederland Holland) any one can find what he likes and more/

    3
    « Avrage experience »

    Woke up several times because of the airplane noise. Corridors dusty and neglegted. Room ok but outdated. Lobby smelled funky.... Onko big plus was the shuttle To airport speedy transfer To Amsterdam central

    2
    « below Best Western standards »

    I stayed in this hotel only one night ? arrived in the evening and left early morning. The hotel offers free bus transport from and to the airport every 30 minutes. In the morning the first departure from the hotel is at 6 am. The first departure from the airport is at 6:15 am. The trip takes about 7 minutes. The other positives are: free coffee/tea set (with kettle) in the room, proper wake-up call system, and free Internet. Also the rooms are spacious. And now about the reasons for which I ranked with only 2 points this hotel. General remark is that in my opinion the hotel standard is below the average of Best Western chain. And I know this standard as I have the highest level in Best Western Rewards program )Diamond Select). There are two main reasons and a few more detailed. Firstly ? I have got a call to my room from outside (I waited for it). And the reception called me, asking to come to the reception (five floors down from my room and to another part of the hotel) to receive this call as they were not able to transfer this call to my room. The situation which could happen in the hotel 50 years ago but not in 21st century. And no explanation, no proposal to change the room (if this is not a general problem but the problem connected with my room), no discount proposal. Secondly ? I booked the room and paid for it to the global booking portal. During check-in they asked me to pay city tax. No problem ? I knew about it. After making a payment with my credit card I asked for the receipt. For me the common practice is that when I make a payment with a credit card, I receive two receipts (that I paid and that it was credit card transaction). And the lady in the reception told me that the receipt will be given to me during check-out. So next day early morning I asked for the receipt. And I didn't receive it. The another lady told me that it was not possible to give me it but she promised to sent it by e-mail. And unfortunately no surprise ? 18 hours passed and no e-mail was sent to me. SO the hotel is even not able to give its customer the confirmation of a simple payment. Terrible!!! Finally about other details: (1) the bathroom should be cleaned with more attention (2) I have found a soul and shampoo but no shower gel (3) the curtain was too long so almost a whole bottom of the bathtub was covered by a curtain and additionally it was pinned only partially, (4) I have got a room with two single beds ? but they were really narrow ? only 80 centimeters

    3
    « Just an average airport hotel »

    After almost 2 weeks business trip roaming Europe, I and few friends stayed here for last 2 nights. Another friend has recommended this place due to its accessibility to airport etc. We arrived from Rotterdam by car, arriving around 11.30AM, and rooms were not ready :) well it is normal practice though that room will be available from 2PM. We stored our luggage and walked to near by McDonalds to get our lunch and back again to get our key. Rooms were alright, spacious enough for two people with big luggage however the bed is very low (I believe it was below my knee depth level) - although it is quite comfortable. Bathroom is kind of big but very basic, the towel rack is very small. Our booking is on room only plan, the buffet breakfast cost EUR 12 or 14?? we decided to just walk to Mc Donalds and have our breakfast there for half the price, not buffet of course but just a decent menu Our disappointment only on our 2nd night, after we returned from Amsterdam (City Center) in the evening, we found our room uncleaned. we do not know why the housekeeping failed to clean our room!! It was the same state when we left our room at 10AM that morning. However when we walked down to lobby and report, the reception helped us out, providing clean towel and toilet paper etc but the bed remained untidy, we did not fuss it further as next day we are leaving already. The free shuttle to airport works well like clockwork, we always used this to airport and took train to Amsterdam.

    1
    « STAY AWAY !! »

    The staff are extremely rude and unhelpful. They would give us dirty looks and make us uncomfortable. The staff claimed we hadn't booked our rooms when we had and then they claimed our agency cancelled it but no one let us know. Lack of communication. Also, they don't have a phone for international calls when we wanted to call our agency as we just traveled from the UK and they were saying we have no room to confirmed after paying for 5 prior. Also this hotel is to far from the city and the taxis in this area are a complete rip off had to pay &euro;53 from the hotel to be city. Please stay away this hotel made our holiday a disaster and we don't want their pathetic apology.

    4
    « ?Excellent hotel and service !! Would like to return here when required to stay in Schipol !!? »

    The Airport Shuttle service was bang on time. The rooms were great !! Neat and clean and with great Wifi connection. The good thing also was that the wifi was open and no hassle for passwords. The service was also very good. What more do you want for a one night business trip of a solo traveler ?

    3
    « Nice but not very clean »

    Rooms specious with aircondition, fridge and small electric kettle :) everyday clean towells and new coffee, tea, sugar but room not cleaned in details. Quite nice swimmingpool and gym room, nice restaurant but dishes not always were clean. In the corridor stinks awful. Free shuttle to/from Schiphol Airport every half an hour. Next to Bastion Hotel and vis a vis NH Hotel. 50-100m to Mc Donald's. Not very far from bus stop.

    4
    « 2 nights stay at Best Western Amsterdam Airport Hotel »

    This week we had business trip to Amsterdam. We had to meet several companies located in Schiphol area, so we looked for hotel located not far away from the airport. Best Western Amsterdam Airport Hotel was perfect choice for us - located just 10 min by car from airport terminal, with free parking just in front of hotel. Rooms were also pretty nice, so we were satisfied with our stay there.

  • 3
    « Airport access »

    Refrigerator was not functional and weak hot water in bathroom sink. Room was fairly clean and comfortable. Reviews require at least 200 characters. Quite ridiculous way to require feedback from customers.

    4
    « the staf so friendly »

    will be back soon and will telling to all friends to stay at BW htl, pick up and transfer hotel to airport is very excellent , all staf so very kind, and helpfull. fast check in, and they give nice room to us who be women traveller

    1
    « Terrible shuttle bus service from/to airport »

    Terrible shuttle bus service from/to airport. I stayed for three days. According to hotel's website, they have free shuttle bus service every 30min. All 3 days, they had a 8seats' car serving both Best Western (the one I stayed) and Bastion hotel (hotel next to Best Western). The service was roughly every 30min but not in regular intervals. Thus, you didn't know when the bus was arriving to plan. Having such a tiny vehicle serving so many people from 2 hotels, means that the chance to get in the bus is tiny. All 3 days, I had to catch about the 3rd bus in the row in order to be transported - This means that you have to queue about 1-1,5 hour. In addition you will be literally squeezed with 7 other people. I reported the issue to reception - The personnel had both rude & helpful employees. The excuse was that their main shuttle bus was broken/needed repair, and we had to rely on that tiny bus. No information about that prior to my stay, no sorry for the inconvenience from the hotel stuff. Asked to leave hotel next day - they didn't bother to arrange/let me leave - I had prepaid them. I ended up paying taxi each time to get timely/safely to airport (about 20&euro; each ride). Keep away from this hotel no matter how cheaper is from the neighbor hotels. You will end up with stress, wasting time on transport and paying at the end more money on taxi. All other hotels in airport (Ibis, Radison, nh hotel, Ramada) have regular (about every 15min) rides with much larger vehicles. Don't destroy your vacations with this terrible shuttle bus service.

    4
    « excellent service »

    Quick and excellent service. Staff is friendly room was clean and big in size Near to air port. Shuttle service helped me a lot. Will definitely prefer this hotel for my next business visit to Amsterdam.

    4
    « Good airport Hotel »

    You get what you see at this hotel. Good easy airport shuttle service that runs every half hour, bedrooms are good size, comfortable beds, good hot showers and or bath. There is a bar and restaurant which serves a good dinner, and breakfast. Staff are friendly and very helpful. No frills. I fully recommend for an overnight close to the airport.

    4
    « Safe and Basic Hotel with Free Shuttle, »

    The staff was friendly & efficient. While the room was basic but it was adequate for short stay. Nearby to Mc Donalds if hotel food is not your liking. Otherwise hop onto the bus shuttle and be at Schipol in no time.

    1
    « Staff were so rude »

    Asked the reception to book us a taxi ad gives us a wake up call never bothered to could have missed the flight . So rude to me and my partner never ever would I stay here again. The food was okay but front of house weren't helpful or polite ....

    3
    « good price, nice pool, ok »

    I needed one night with easy access to the airport - check My room was clean - check Floor was vinal wood and wrap around windows = I was chilly but slept fine Bathroom - clean (cheap feeling toilet paper) Hallway to my room = dirty! I had seen the cleaner when I checked in at 2pm...hallway was full of linens she was taking care of. Unfortunately no one ever cleaned the floor...I raised this to reception in the evening and it was still a mess in the morning. Pool was nice. Free and easy transport to/from airport.

    4
    « Comfertable travel hotel near the airport »

    Hotel with excellent service near the airport. Rooms are large enough to get around with your lugage. Restaurant is good and the bar friendly.The smoking lounche is great for those who smoke and don't want to freeze outside.

    3
    « Business and "Stop Over" for flight-Hotel »

    In general Hotel is OK and with free bus shuttle to Airport (within 10 min) it offers good Location for a short stay. The reception staff is friendly and supported us with printing the Boarding passes... Breakfast (&euro; 14 !) is OK but also high priced...

  • 4
    « Comfortable stay close to the Airport »

    The place is very close to the Airport and there is a shuttle every 30 mins that comes to pick you & drop you to the airport from the hotel. The rooms are neat and clean, with a very warm and friendly reception. It is a good place for Business Travellers who want to be close to the Airport for a quick layover. There is a McDonalds right next to the hotel, so that takes care of people who may not digest Dutch food. The breakfast spread was good, and they do take care to make your stay comfortable.

    4
    « nice and simple »

    we were only there to sleep so it did the trick. clean room, close to airport, free airport shuttle which is always great, and i can't remember her name but the brunette who took care of us at reception on january 31st was fantastic. she did a great job of making us feel welcome.

    5
    « Good value »

    We had a short stay of 1 night and the hotel was just great. Not a fancy hotel but good value for the money. Nasic strange resteraunt and mcdonalds. Not much to eat in the area. If you planning to visit amsteram you will have to take a shuttle to thee airport and a train from there. Not very conftable for tourists

    3
    « Dissatisfied with the food »

    The hotel is amazing no word of doubt, from the reception to the swimming pool and room service. The only thing that brought them down is the food, not enough variety, very limited. As it is a hotel for tourists I would have thought they would of had more selection to suit what we usually eat. The food was over priced and the plates of food was tiny.

    2
    « Serious down grade »

    this is my 2nd review to this hotel .. since my last review i came back several times and was the lodging experience was the same .. until now!! 1. the room had an ongoing buzz that drove me crazy (5th floor room 5256) .. when i complained about it, they already knew the source of the noise (a problem with the ventilation) .. this kind of pissed me off as i came at 16:00 when they had many rooms available !! why assign this room to me (or to anyone) .. I was provided with a new room. 2. I had dinner at the hotel, nothing fancy but tasty .. when i was done and wanted to leave i noticed the waiter giving a nice basket of breads and butter to the table next to me. I asked why i did not get this (he forgot) 3. When i went to pay my bill .. i was charged for the complimentary drink! and i was charged for 21 euro instead of 15.5 euro the price on the menu ... they checked with the person who provided service to me that night (the service was actually good until i figured out that i missed out and was over priced) and they immediately canceled the charge for the complimentary drink but he insisted that he advised e that the charge for the meal is 21 euro and not 15.5 (i ordered from the menu) .. he remembered wrong as we did not discuss the extra charge but i was to tired to argue seriously not a relaxing experience

    3
    « I wanted a room nearby the airport, not on a runway »

    Best way to reach the hotel is a free hotel shuttle bus outside of Schiphol airport (signs hotel shuttle buses). In the hotel, atmosphere is good, staff is nice and professional, place is clean and dinner is quirky. Internet connection is excellent. Beds are average. Back to the dinner. Restaurant and service refers to a fine dining place. Menu don't tell much - a lot of pork in high prices. First they serve bread with excellent toppings, some herb butter and dried tomato stuff in oil and a small mixed salad (free of charge, bread is a regular breakfast roll). Main course is pub food with a fine twist. Sauerkraut, satay pork sticks and potato "knots" are placed on a plate like in fine dining. Chips comes in a cone with mayo and boiled baby carrots. The satay pork is really good. Chips were poor. Terrible part is the room with "live" air conditioning - hole at the top part of the window. Drapes were swinging in the wind and airplanes were landing or takeoffing every 15 minutes at night. A tip: bring a screwdriver to take out the part that keeps the ventilation hole open and maybe duct tape to seal it.

    4
    « Excellent quality/price ratio »

    The hotel is easily accessible by public transportation or via the shuttle. The room was clean, spacious and luminous. Personnel is always welcoming and available. Overall I had a very good experience there.

    2
    « BELOW PAR, SERVICE LEVELS LEAVES MUCH TO BE DESIRED »

    We decided to stay at Best Western as we had an early flight out of Schiphol Airport and free shuttle service was available here. Finding the hotel was not easy. We kept seeing Bastion Hotel and only managed to spot the tiny, almost obscured ?Best Western Hotel' sign, when we were at the entrance of the parking lot. Getting in at 10pm, check-in was fast. To be safe, we reserved seats for the shuttle service the next morning, even though reception said there was no need. When asked for directions to the lift, she said ?I don't know?..?. A cold response that was not helpful at all. There was also no porter service. (Perhaps I am too used to Malaysian hospitality). The room was basic and clean, which served our purposes for a short stay, with amenities like TV, fridge, personal safe and tea making facilities. As for the twin beds, my friend had problem sleeping as he found the bed too soft. I liked the double sinks in the bathroom. The kettle however caused a black out, each time it was plugged in. As it was late, we notified reception, power was restored and we slept. The next morning, it happened again when I tried boiling water. Calling reception, I highlighted the faulty kettle and asked for the kettle to be replaced. The lights came back on, but no kettle. After waiting 30 minutes, I went down to reception and again asked for a kettle, explaining that it was so that I could have a hot drink. One of the staff said that he will come and check it out. No one came. After half an hour, I gave up and we checked out, for good. The shuttle ride was very convenient, timely and efficient. 'Nuf said.

    5
    « Short Notice »

    Best Western took us in on very short notice but had everything ready when we arrived. They have a free shuttle that runs to and from the Amsterdam airport which was really convenient. The ladies at the front desk and the restaurant were all very accommodating and friendly. The beds, pillows, and comforters were very comfy.

    3
    « This is a very cheap hotel, not of Best Western quality. »

    Cons: 1) Rude reception staff. The girl looked very unhappy: when we asked her question she was unhappy to reply. 2) Outdated, really outdated rooms. 3) Windows are nailed shut (see photos), the top of the window by default is open for ventilation, be sure to close it. Pros: They have airport shuttle and kettle in the room.

  • 3
    « Nothing special, good stop »

    I have arrived to this hotel as a "connection" by-night as I landed in schiphol very late The place is trendy and fully accesorized, nothing special but pretty decent. Desk was a bit small for my taste and I couldn't open up the computer in full. Anyway, not bad and attentive.

    2
    « Hard to find »

    I booked this hotel because I had an early meeting in Hoofddorp and did not want to do a 4 hour drive in the middle of the night. Finding this hotel was already difficult. Driving into Vuursteen, you see large signs of the Bastion hotel, but no Best Western to find, after asking in a gaz station I did find the hotel, next to Bastion Hotel. When you enter the lobby you see every where the name Bastion, even on the clothes of the receptionist, Best Western is hidden. Intake at the reception was ok, the hotel however looked very used. I had a luxury room. I am still wondering where that luxury was. A room with 2 single small beds, the sheets where clean, but the room looked old and needs to be refreshed. The bathroom was large enough but only a plastic cup ad a small soap. For the rest no ameneties. I asked for something to eat in the evening and this was expensive but good. The waiters where friendly and the restaurant was nice. I also had a breakfast which was very nice. a large choice, good service, freshly prepared eggs done in the restaurant and again nice waiters. When leaving the hotel, I went to the reception, there were 3 persons in the reception, they where talking, telling each other stories, and guest could stay there and wait until they finished their story. This was unacceptable. The hotel claims to be a 4 star hotel, for me apart from the restaurant, the rest was not even a 3 star hotel. I will certainly not return to this hotel.

    3
    « Convenient place to depart AMS AND to visit that great town »

    Convenient to depart from AMS but ALSO to visit town by train or by bus 197. This modern hotel has all the comforts you need. The service is spotty in places, maybe we were here out of season and personel was reduced, but for example the service at the bar was disrupted by duties related to replenishing brands, cleaning up, serving clients, keeping book, young and not always client-oriented personel, all of which seems to ask for the steady hand of a seasoned manager to get things running smoothly. These are not personal complaints, just observations. Your people are generally very cooperative and a treasure to your busines. We would especially mention Chantal, Kristin, the young man who made our safe work, and Jeroen, and the cleaning staff, for their positive dedication. TK

    4
    « good place to stay overnight or day use when in transit »

    Had 12 hours transit between flights an needed a place to take a good shower and sleep. This hotel was perfect for that. Has a day-use price. The shuttle service was very punctual and convinient. Good gym room to strech out after long flights (and before...)

    3
    « Nothing special »

    Simple room, no mini bar, hair dryer was out of order. Good breakfast with several selection and a dedicated "omelette" person. Airport shuttle bus was good and on-time. Good hotel to stay if you have an early flight

    4
    « Handy for Schiphol !! »

    Good shuttlebus connections. Fast checkin. Nice, quiet, clean, large room, with tub. Comfy bed. Good selection of TV channels. Coffee and tea maker in room. Fast guest computers. Excellent breakfast selection. Dedicated chef making omelettes with good attempt at `Full English´ Well done, Best Western !!!

    2
    « Lumpy night sleep »

    There were lumpy old mattresses and an unpleasant smell in the room. Besides that, for the price/location, the place was decent. The bar was nice and food was good. The shuttle buses also ran on-time.

    4
    « Basic & clean »

    We needed accommodations during our visit to Amsterdam, the average rate was quite pricey throughout the city and this place was a great value for what we paid. The walls are quite thin and you can hear others in your hallway when their doors slam or knocking on the door across the hallway... nothing that woke us up, though. Our room was clean and that was most important. In regards to service, I would say you get what you pay for... There is always a long line at the front desk, and our refrigerator did not work, and we were told they did not have a replacement for us that night, we ended up never getting it replaced, however they did offer to refrigerate anything for us at the front desk/kitchen area. We did not eat at the restaurant, or use the gym/pool facilities. There was usually a bit of a wait at the bar, but the bar staff was friendly. The airport shuttle operates every half hour, on the hour and 30 minutes past from the hotel, and 15 and 45 past at the airport. There are signs stating that they cannot guarantee you a seat without making reservations, but we never made reservations and did not have any issues. For transportation, we took the complimentary airport shuttle and from the airport took the intercity direct train to Amsterdam Central Station, from here you can exit and walk through the city. The fare was a little over 5 euros a person, one way, and the train is direct (no stops). Trains are supposed to run 8 per hour, however for part of our stay they were reduced to 4 per hour (for reasons unstated) so they ran less often and were more crowded. One day on the way back to the hotel, our train was cancelled and we had to wait 45 minutes. Of course, this has nothing to do with the hotel - just know that the train system in Amsterdam is not the most reliable (based on our experience) and you may encounter some delays if you rely on this mode of transportation. We were also able to successfully use Uber a few times to and from the hotel for a reasonable rate (30-35 euros to the southern side of the city, one way). The time it took to commute to the city was a little bit of a bother, but to be expected due to the location, and worth the savings in the room rate. We actually preferred staying outside of the busy tourist areas. The McDonald's that you can walk to from the parking lot was quite handy. Overall - I would sum up this hotel as basic, don't expect much - but I don't understand why you would for the price :) It serves its purpose as a clean, mostly quiet place to sleep and take a shower. Better than what I expected for a Best Western and definitely nicer than the ones I have stayed in the US.

    2
    « Only for one night..... »

    Being stranded at Schiphol Airport because of fog, we were put up in this hotel. The staff were clearly overwhelmed by the number of guests they had to process in a short time, but in general they coped. The evening meal was atrocious, and there was no choice whatsoever, as the kitchen was unable or not prepared to make the effort of a meal that could be enjoyed after being in queues for about 5 hours at the airport. The room was OK-ish, poor airconditioning, no heating, so I did not sleep very well, apart from the fact that it was noisy.... On the positive side: The breakfast was very good, a sharp contrast to the evening food. Staff was now more willing to help, and the shuttle to the airport was quick and easy. All in all, not a hotel I would like to stay in for more than one night.....

    4
    « business stay BW Schiphol airport »

    Service is good, they provide free shuttle every 30 mins to Schiphol airport. Room was average. Fine for just sleeping, but I was able to connect to wifi with one device only. When connection with second device (handy) first one (notebook) disconnected in the same time.

  • 3
    « Ok »

    Very nice room ..breakfast ok ..only the service was not really impressive . Receptionist looked really bored and not friendly . We have been there for 5 night and I did not see all of them smile or say a goodmorning or whatsever ..very weird !!! Restaurant and housekeenping staff doing good work ..

    4
    « Excellent for one night »

    There is a shuttle bus that takes you from the Schiphol airport to the hotel, that's very convenient. If you have to leave the hotel at say 3 o' clock in the morning, the hotel can always call a cab (you should tell the receptionist this when you arrive), so that's great. I liked the hotel because I could make use of a spacious room with very good wifi connection, so I could work well. Nice interior. Friendly staff. I'd recommend it as an airport hotel.

    1
    « Crooks »

    I was in the best western amsterdam airport On the 19th of October room 2027. I got robed by the hotel staff.  I had my notebook stolen from a locked bag. This hotel is being operated by crooks. I am 100% sure that the manager is not aware of this fact and when I wanted to call the police they tried to stopped me. Finally they were saying that I am making this up and that I never had a notebook. Which I can prove that I had. Tried twice to get from the police an English form to report the theft but though I was giving them my email,  they never sent me the form. Dutch police my oh my ,I even  told them that they should search my stuff so that I have a ground that I don't have my pc anymore. Crooks,crooks crooks....stay away!!!!

    4
    « Great hotel, great rate! »

    Relatively close to airport with free shuttle service every half hour. Stayed here, took shuttle to airport and then caught the train to downtown Amsterdam. This is the best way to visit downtown. After paying 45Euro for downtown parking, I left the rental car at the hotel. Front desk staff were very pleasant and helpful. Room was big, clean and quiet. Great room for the rate. Would stay again

    3
    « Good for one night »

    My second time here, room is clean and adequate for one night. Good shuttle service from airport, every 30 minutes. Hallway feels like a prison, dark and sometimes the light sensors do not turn on. Free wifi in rooms plus a coffee maker..

    4
    « Easy Amsterdam Airport Access »

    This hotel is a few minutes, free shuttle ride from the Amsterdam airport. The rooms are well lit, comfortable and clean with a small fridge and in-room coffee maker. There is also a restaurant and bar on-site. We stayed here our last night in Amsterdam. We checked in and dropped our bags, then took our rental car just down the road to a convenient gas station to top the tank, before returning it to the airport car rental drop-off area. From there, we walked a short distance to the arrival and departure hall where the Best Western/Bastion shuttle awaited, promptly returning us to the motel. We used the shuttle again early the next morning for our flight home. We would give this property a five star rating except that the reception staff both coming and going was not very friendly or helpful in answering our questions about the shuttle location at the airport, and were somewhat confrontational about settling the bill at checkout (which had been prepaid in full).

    1
    « Never again »

    Asked 3 times for quiet room - did not get one. Not really sound proof windows in this locarion and noisy hotel. Bed was broken. Once going into pool and fitness area there was no chance to get out again (card reader failed), no one fixed it. Pool area is a mess in the morning - no cleaning befor opening. Got wrong invoice when checking out - incapable reception staff. Worst experience ever.

    2
    « Room Adequate.... Restaurant Appalling »

    We booked a very short stay at this hotel (from 18:00 to 01:00 the next morning) because of ridulously early flight. The room was adequate, clean and bed comfortable. Toiletries and towels a bit basic but we were paying basic money! However... we needed to eat and went down to the restaurant where we ordered a starter and a main course each. We should have been forewarned when our starters took at least half an hour to be delivered to our table... they were fine to eat. Another half hour after we had finished our starters the main courses arrived.... my husband's was fine but my medum/well steak looked and tasted like a beef joint that had been cooked and re-cooked and re-cooked agin for the past few days! I asked the waitress (only one waitress on and trying her hardest) to take it back and show the chef. She came back and said that they were doing another one..... My husband had finished his main course at least 30 - 35 minutes befoire my second steak arrived! and without the sauce which took another 10 minutes to get to me!! My meal was passable but only just. In retrospect we should have walked out after waiting for an hour.... but Brits you see... I should have also refused to pay for my meal but again I was tired and didn't really have the energy to do this at 1am in the morning. I will be writing an official letter of complaint to Best Western.

    5
    « Only five minutes from the airport terminal and half the price of the city centre...! »

    Really I had a GREAT stay at this hotel. The staff were friendly and welcoming, and the room great value for money. There is a pleasant bar and restaurant just off the lobby, and a grand piano that guests can play at will. The hotel has a shuttle bus every 30 minutes to the airport terminal, and the journey only takes five minutes. All in all it's a very good option for an overnight stay near the airport. Finally for those that like planes, the hotel has GREAT views of the runway...!

    4
    « Nice room, fair price. »

    This hotel is NOT called Best Western Amsterdam Airport Hotel. The name on the builiding is Amsterdam Airport Hotel. It is not the only hotel with that name in the greater Schiphol area. The entrance is located hidden between the hotels own building and another hotel. The Best Western logo is in front and behind the large name above the door, but you cannot see it in the dark from the street. There is no lit up sign pointing to the hotel or the parking lot entrance. I live in the Netherlands, my NavSystem told me I had arrived, but I could not find the place. We doubled back and missed it again (even harder to find/see from that direction) and then recognized the entrance (mostly obscured by a bus) from the website photo. At the desk the staff did not correct a man who clearly jumped the line. That should not be the customer's job. Three gals working, only one of them helping customers; one was on the phone. Not sure what #3 was doing. This was irritating. The room was fantastic but hard to cool off. The AC turns off when the outdoor temp is above 18. Window opens but lets in traffic and airplane noise. Not handy. One sink did not drain well, but there were 2 sinks. Shower water pressure was low (on 5th floor). Shuttle service to Schiphol was on time, enough room and a quick ride. Dropped my wife of and took the shuttle back to the hotel and our car. Great way to travel.

  • 1
    « Rude Staff, False advertising & too far from city! »

    When i booked this hotel I was promised a double bed room as seen in the photos with modern wallpaper and a 4 star looking room. When me and my boyfriend arrived our room was a twin in an old 2 star decor with single bedlinen and a leaking bathroom. Staff were rude and very helpful saying they didn't do rooms with double beds despite the images on there website of double bed rooms. I was told I hadn't paid for a 'deluxe' room despite my last minute.com booking stating 1 deluxe room-double. The hotel is a good distance from the airport but too far from the city if your on a city break. The shuttle bus is good and was normally on time but this hotel is certainly not a 4 star. The hotel felt old, worn and always smelt of food. Would not recommend unless you can get a cheap deal to stay conveniently for one night, alone.

    2
    « Staff is rude and had problems from day 1 »

    I checked in i had no TV and no lights. The staff is unfriendly and very upset the second night my bathroom flooded i called down to reception and they never came to my room i cleaned it up which took all my towels then they never cleaned my room and when I had a complaint the lady hung up on me! They refused to resolve the problems.

    3
    « Close to Schiphol Airport »

    The room is satisfactory; shower is great! Was not impressed with the silver fish in the bathroom however only saw one. Buffet Breakfast was good with lots of choices although coffee machine was not working well. Dinner was adequate but nothing special. Shuttle service worked well. Reception staff were friendly and helpful. The hotel info book in room needs to be updated as doesn't reflect reality. Enjoyed the pool until we tried to leave and none of the doors would open with our e-keys!!! No phone in pool nor fitness area so could not contact desk - had to "escape" through outside door then walk around the outside of the building to get back to main part of hotel - NOT impressed!!!

    4
    « Excellent in General »

    Excellent stay. Friendly & helpful staff, well organised and great facilities. I would have quite happily given five stars if the dinner menu was just a little bit better. Perfect location for the airport and reliable punctual shuttle service.

    5
    « Good hotel »

    we stayed here just one night before flying to Canada . It was very clean friendly and quiet ( late at night ) . The restaurant was good every thing you could want for breakfast . Would definitely stay again .

    4
    « First trip to Amsterdam »

    Great location if you don't want to be right in the centre of things as can get very busy but at the same time only a free shuttle and train ride away from all main attractions in Amsterdam central. Stayed for 2 nights and rooms were clean, modern and comfy. Was concerned we might get separate beds from other reviews but was delighted to find a spacious double upon arrival. Very little to complain about and only issue I did have was addressed straight away.

    4
    « Great for Connecting Flights »

    I stayed at this hotel twice both overnight for connecting flights into Europe. Staff are very good, helpful and all speak English. Security good, to access your floor level, requires your room card to open door to level you are on. Hotel showing its age, but I hear the renovations are ongoing. Rooms are basic clean, bed comfortable, quiet and aircraft noise is not an issue and good value compared to other hotels in the area. Did not try breakfast or evening restaurant, Hoofddorp town centre approx. 30 minute's walk or 10 minutes by taxi where there is several restaurants. If you need basic items BP Service Station is 10 minutes' walk from hotel or use supermarket at airport. MacDonald's is also next door. Free Shuttle from and too airport. Free WIFI. I would defiantly stay at this hotel again for flight connections.

    3
    « Nice stay close to schiphol airport »

    The room was clean and the staff very professional. The hall is big and you have lcd monitors all around and sofas. You can also play the piano if you can! The best bit it's the totally free dedicated shuttle bus which goes back and forth between the airport and the hotel every 30 minutes.

    3
    « Easy Access »

    If you want a reasonably priced hotel, basic, but clean and includes a decent breakfast then this is the hotel for you. A free shuttle runs from School to the hotel approximately every 15-30 mins, which save you a fair bit on taxis. It's a fair trek from Amsterdam centre, but from the airport you can jump on a train and be there in about 20 mins, a return day ticket cost &euro;14. We stayed here to attend a wedding at Papas Beach House, which is on the Hoofdorp, I would definitely recommend a visit here, set on a beautiful lake, serving good food, if the weather is good its the perfect place to take a dip. A very different feel to that of Amsterdam central.

    4
    « Excellent location for business travellers »

    I travel allot and the location of this hotel was excellent. Maybe the rooms can be modernized a bit but I really don't have much to complain about or comment on. Dinner menu could do with more options but food quality and service was good. All staff was friendly and helpful.

 

Getting to the hotel ...

All directions
·From: the north and west. Take A7/A9 toward Schiphol. Take A4 toward Amsterdam, Exit 3, Hoofddorp/Aalsmeer. Follow signs to the BEST WESTERN Amsterdam Airport Hotel. ·From: the south. Take A4 toward Schiphol. Take A4 toward Amsterdam, Exit 3, Hoofddorp/Aalsmeer. Follow signs to the BEST WESTERN Amsterdam Airport Hotel. ·From: the east. Take A9 toward Schiphol. Take A4 toward Amsterdam, Exit 3, Hoofddorp/Aalsmeer. Follow signs to the BEST WESTERN Amsterdam Airport Hotel.