BEST WESTERN Hotel Golden Spike Inn & Suites,  Hill City

4.5/5  - based on 676 guest reviews.
601 E Main Street, 57745, Hill City, United States - See map
+1 605 574 2577 +1 605 574 4719

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • Free parking
    Free parking
  • Indoor pool
    Indoor pool
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
See more
TripAdvisor Traveler Rating
based on 678 traveler reviews
See more comments >>
Photo gallery :
Now offering FREE full hot breakfast in new breakfast room! Included with all rooms and suites. Stay at this three diamond hotel in Hill City, South Dakota. Hotel located minutes from Mount Rushmore, Custer State Park and Crazy Horse Memorial. View the floor plans our large two room family and executive suites under room and amenity tab. Welcome to the BEST WESTERN Golden Spike Inn & Suites, a family owned and operated hotel located in the heart of Hill City, South Dakota. This Hill City hotel offers convenient access to many area activities including sightseeing, hiking and biking on Michelson Trail, horseback riding, rock climbing, fishing, boating and golf at Custer's Golf Course. The BEST WESTERN Golden Spike Inn & Suites offers beautiful, spaciously-appointed guest rooms and suites, each complete with new Beautyrest® mattresses, cable satellite television and wireless High-speed Internet access. Guests will enjoy dining at the hotel's full-service restaurant. Additional amenities at this South Dakota hotel include both indoor and outdoor swimming pools, hot tub, fitness center, business services and meeting facilities. The hotel is 100% non-smoking and is the recipient of the South Dakota Great Service Award. Pets are welcome for a small fee. Guests staying at the BEST WESTERN Golden Spike Inn & Suites will have easy access to the Black Hills Central Railroad, Bear Country USA, the Jewel Cave National Monument, the Wild Horse Sanctuary and Rushmore Cave. The hotel is also close to local events such as the Crazy Horse VolksMarch and the Custer State Park Buffalo Roundup. For superior customer service and a convenient location in Hill City, South Dakota, make a reservation at the BEST WESTERN Golden Spike Inn & Suites! Enjoy your stay.

See rates and availability

 
Room 1

Guest reviews


in partnership withtrip advisor img
based on 678 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
338
Verygood
 
233
Medium
 
72
Poor
 
15
Horrible
 
20
Business Business 9
Couples Couples 235
Family Family 320
Friends getaway Friends getaway 54
Solo travel Solo travel 18
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Golden Spike Inn & Suites,Hill City
  • 4
    « Spacious, clean and affordable »

    I was planning to hike up to Black Elk Peak and wanted to stay close to the trailhead so that I could get an early start. But many of the hotels in the Black Hill (and especially those nearer to Rushmore) were quite expensive or seemed like tourist traps. This one was cheaper, but the rooms were still spacious, clean and well tended. They had a good, full breakfast and the location was only a few miles from my trailhead (and not too far from Rushmore for those who are headed that way). The people at the front desk seemed liked they didn't really want to be there, but they weren't unkind or rude. The only caveat I would make was that the in-house restaurant was not a good place for dinner: The service was bad, the food mediocre (e.g. overcooked steak) and the prices relatively high. So go to the hotel, but skip the restaurant.

    5
    « Great Best Western Hotel »

    This hotel is wonderful , the suites a very large and done in a western decor , and the pool is big and with a beautiful view of the "hills " , I've learned not to trust some Best Western hotels ( as many are independently but the HILL CITY one is really nice ! It's been several years since I stayed there( 2008 ) and I the hotel does not have a free breakfast , but they do have a restaurant . Would stay there again !

    4
    « Our Stay Was Fine - A Little Rough at Check In »

    The reception area/lobby is more like a gift shop than a lobby. I had a tiny hiccup at check in though. I had Included a note asking for a first floor room as it is difficult for us to take bags up stairs. I knew the hotel had a building with elevators so I made a note that any floor in that building would work. I had made my reservation six months earlier. I checked in around 1500 and was told my room was on the middle floor of the building without an elevator. This revealed in attention to guests special requests. I was told there were no first floor rooms of the type I had reserved available. I ended up having to show a copy of my reservation to the clerks that included my notes and the day my reservation was made. Once the clerks saw that (and noted I am a BW Diamond Select) they placed us in a top floor room in the building with the elevator. This room was an upgrade to a nice suite so that was appreciated. In the end I was treated very well. However, the hotel needs to pay more attention to their guests special requests in advance of their arrival so as to avoid potential issues. The room was very nice and my only complaint was that you could hear people above you walking around and talking extremely well. The bed was comfortable and we enjoyed out time in the room. The suite was very nicely furnished with a whirlpool tub, fireplace and kitchenette with a small bar and two stools. The kitchenette had a sink, microwave and refrigerator. The sitting area had a sofa and easy chair. There were three luggage racks in the room (I've never seen this many in a single room). The sitting area and living room both had a TV. They had clothesline was installed behind the curtain rod over the bathtub; this is a feature I usually find only in coastal/tropical locations. We had dinner in the restaurant and were not really impressed with the meal. We had fajitas that were very unusual as the meat was did not seem well seasoned and the veggies were a small pile of diced peppers and onions. With both ordered the fajitas and our meals were supposed to come with guacamole. The guacamole did not arrive and, after we asked for it, we were given only one little plastic cup full for two people. The menu also said the meal would come with three tortillas but we each received only two. It seemed there was a huge disconnect between the kitchen, servers and the people who prepare the menu. We did enjoy some ice cream that we thought was nicely priced. Breakfast was fine. They had a lot of choices, to include scrambled eggs and breakfast potatoes. There was greek style yogurt and plenty of cereal and bread choices. The hotel breakfast staff worked very hard to keep all the buffet items well supplied. Special note - they had all the items needed just outside of our building to clean your car windows or wipe down your motorcycle. This was very thoughtful and I took full advantage. I would stay here again when in the area but I will be certain to call in advance to ensure the hotel staff are aware of my special requests.

    4
    « Quite pleasant stay »

    I normally do not enjoy staying at Best Western, but this one surprised us with service quality, friendly staff, good breakfast, and clean room. The lobby makes a pleasant impression, and reception guys from Honduras were very welcoming and helpful in finding restaurant at the late hour. The room was quite clean and pleasant. Would be happy to stay there again, if I visit Black Mountains once more.

    5
    « Great location for our family »

    We stayed here with two young kids. The pool was a good size. The breakfast was great with tons of seating. Great location to be in order to visit Mt. Rushmore the next day. Room was clean, very spacious and had lots of extra pillows and blankets. We were there during the off season but it seemed like a good value. It was what we expect from a Best Western.

    4
    « Clean and Comfortable »

    I enjoyed my stay at this location. It is near to Crazy Horse and Mount Rush More. The place was clean. The breakfast was very good, even fora vegetarian. The hotel staff was friendly. The check-in and check-out was easy. I will consider Best Western hotel chain when I travel next time. They are little bit more expensive, but the quality is good and worth it.

    5
    « WISHED WE HAD PLANNED MORE TIME HERE!!! »

    This was a great find...very good value. Would highly recommend this hotel. Although their restaurant had closed for the season there were some excellent restaurants in tow. The night clerk who checked us in was very accommodating in changing our room so I (72 yo) wouldn't have to carry our luggage up stairs.

    5
    « Beautiful Lodge and Execellent Location »

    Perfect for travellers wanting to take in all of the sights. The location is so close to Mt. Rushmore and Crazy Horse that you can drive by them on each day of your stay without taking out too much time from your schedule to get just the right lighting and pics! The suites are clean, roomy and comfortable. The breakfast is just right.

    4
    « Clean and Quaint »

    We stayed there because of TripAdvisor, and we weren't disappointed. Very clean, close enough to all of the attraction, and was in a nice quaint lil town. The employees were very nice and helpful. I just wish we stayed longer.

    4
    « VERY GOOD EXPERIENCE »

    We stayed here for 5 nights while attending the chuckwagon jamboree as well as lots of sightseeing and it was a very good experience. We opted for the suite and it was very comfortable and clean. We had asked for a second luggage rack, and they found one for us promptly. Good location as it was close to town as well as the other attractions such as Mt. Rushmore, Crazy Horse and Custer State Park. Breakfast was average. Very good experience.

  • 5
    « Good stay at Mt. Rushmore »

    My wife and I spent two nights here while we went to Mt. Rush-more and the Crazy Horse monument. It is a short drive to both from Hill City. The Golden Spike is a clean, friendly, and nice looking place to stay. They also have a good hot breakfast.

    5
    « Great Place in every respect »

    What a nice surprise to find in the hills! My king room was spacious, clean,and beautifully remodeled, comolete with granite counter tops and stainless steel fridge and microwave! All the comforts of home....very good bed, a selection of pillows, and really quiet. The front desk person, Jason, was friendly and very helpful. Breakfast was a dull hot buffet with lots of choices for either hot or cold breakfast. The regular restaurant hours have been reduced due to the time of year. I had orginally planned to stay at Holly House, but it was horrible so I left and came to find another place. So even though I did not have a reservation, Jason treated me with respect and gave me the rate I qualified for. Highly recommend.

    5
    « One of the BEST.... »

    We spent two night at the Golden Spike Inn & Suites and found it to be extremely comfortable. Great beds and and love the 4 pillows on each bed. The staff was very helpful, the amenities are excellent. This is the perfect location when visiting Custer State Park and the Black Hills area. Would highly recommend this Inn.

    5
    « One of the better Best Western hotels! »

    We stayed 2 nights at the Golden Spike Inn & Suites during our road trip across the Dakotas. This was one of the best BW's that we have stayed in so far! The rooms were clean, the beds were comfortable with lots of pillows and the staff were friendly! Since the breakfast area is located in the hotel restaurant, there are more than enough tables and room to move around. The area was kept clean and well stocked with a good selection of both hot and cold selections. Hill City is the perfect central location for visiting all the amazing sites in the Black Hills. If you are in the area and are looking for a nice, reasonable place to stay, I recommend you give them a try!

    4
    « Great location, above average hotel and services »

    Spent two nights at the Golden Spike to be close to the Buffalo Roundup at Custer State Park. There was a complimentary breakfast with good selections and it was served early to help the tourists get to the Roundup on time. I used the laundry -- $3.50 to wash and dry plus $1.00 per box of detergent. I could have walked to the nearby market and saved some money buying supplies there, I'll bet. The room was clean and WiFi signal was good. Would recommend this place to those who want to stay a few days and explore the Black Hills area.

    4
    « Nice Place and Amazing Staff »

    From checking in too checking out the staff were amazing. The maid service is the best I have ever had staying for several days in a hotel. We would leave in the morning to see the attractions (which were all close to this location) and return in the late afternoon to a clean room and even the pull out beds were made with the blankets we had brought with. The staff every morning for the breakfast buffet were friendly and kept the food coming out in a timely manner. We had a Suites and found it comfortable for three adults and three children. The outdoor pool was the only let down but the indoor pool and hot tub made up for it. Would highly recommend Golden Spike Inn & Suites for anyone looking for a place to stay as they visit the beautiful Black Hills.

    1
    « Smelly and awful »

    Good point...near Mt. Rushmore. And then it went downhill...We entered the lobby looking at the top of the clerk's head. He had his head down on the desk. The front area looks like a Vegas wanna be gift shop...to the left as you walk in. To the right is the restaurant. Off to our room---a room that was very stinky and dated. I was really not sure I'd be able to sleep. Wanting to get to Mt. Rushmore, we opted for eating in the restaurant there and the special listed on a sign board in the lobby sounded okay. We are not picky eaters, but the food was downhill from horrible. Fish that was still icy in the middle, instant potatoes and gravy, nasty slaw, and half a piece of Texas toast (toasted white bread). Due to the food not being palatable, we were still hungry. The waiter asked how our food was and we told him that it was bad. He shrugged and asked if we wanted dessert. I asked for his recommendation and he quickly recommended coconut cream pie. We ate it, but it was the worst I'd ever had. It was obviously a frozen pie and tasted like it had thawed and sat in the box a week or so...and tasted like the box. We drank water. For our "specials" and dessert, the charge was $30+ for two. I would NOT stay there again and surely would NOT eat in that restaurant.

    4
    « Good hotel to explore the black Hills area »

    As a base to explore the Black Hills area this hotel is a good choice. The room was big and clean, but the bathroom (with shower) was on the small side. As often at Best Western hotels of this category the lighting in the rooms is rather cheerless. This being a two-level building, make sure to ask for a first-floor room, as noisy upstairs neighbors can spoil your sleep. Wifi was free and worked well. Breakfast was simple. Parking available in front of the rooms.

    5
    « A great place in the Hills »

    We loved this hotel. We stayed in a suite and loved the size of the room. Breakfast is top-notch. Staff were very courteous & helpful. The location is perfect for site seeing in the Black Hills. We would recomend this hotel to others & will definitely stay there again.

    1
    « Room was Great...The Restaurant is HORRIBLE!! »

    Steamed Steak? Really? No Worcestershire or other sauce besides catsup to KILL THE TASTE or HELP THE TEXTURE? COME ON!!! DO NOT...REPEAT... DO NOT EXPECT AN EDIBLE MEAL UNLESS YOU ARE INTO STEAMED CUISINE!! The room was fantastic and the young woman who cleaned was very nice. Quiet, Clean, Affordable ! Reported that the ice machine was not working or empty but NO ONE fixed the situation. I do not know how to rate the experience. I will give it a 1 so people read about the restaurant. However, the room and cleaning staff deserve a 5!

  • 4
    « Comfortable and clean »

    Rooms were typical hotel room size, and everything was clean and comfortable. Typical breakfast buffet included - tasty options and also dining area was more like a restaurant w booths and tables. Pretty outdoor patio avail w tables and umbrellas.

    5
    « Dog and People Friendly »

    We took a road trip with our two dogs and decided that the Black Hills Area would be fun. Searched for a central location hotel that was dog friendly. We definitely chose the right location and hotel. Our room was ground floor and very close to the dog-walk area. The set up was ideal for our needs. Also had bags for poop clean up handy in the dog-walk area. We had take out from the on-site restaurant for dinner after our hiking and siteseeing during the day. The food was quite tasty. Hamburgers and fries one night and pizza the next. Highly recommend this Best Western!

    4
    « A Pleasant Experience »

    This is a good place to stay (centrally located) to Mount Rushmore etc. It is just outside of town (walkable). The breakfast is tasty and there is a restaurant on site during the summer. AN adder touch is materials to clean car windows.

    4
    « Easy access to Rushmore »

    We were upgraded to a luxury suite which made our stay even more enjoyable. Two bedrooms with a full kitchen and living room provided more than enough room for my sister and me. On site restaurant is okay....pizza was quite good and service was friendly.

    4
    « Great Place »

    The location was very nice and convenient to all the places we wanted to see. Hill City is one of the nicer towns in the area over Custer or Keystone. It is close to Needles Highway and also the Tunels. It is only one and one half hour to drive to Badlands National Park and 45 minutes drive to Deadwood.

    4
    « Convenient »

    Nice room but the motel is loud. Convenient to attractions, especially the 1880 Train. Great breakfast with lots of room to sit which was needed given the popularity of the breakfast. Friendly staff. Nice bakery/coffee shop (chocolate chip cookies are tasty). My friends appreciated having the NFL Network available on the in-room cable (for a pre-season Packers game! Really?). Nice pool and hot tub area though it is in another building (from our room).

    5
    « Great Stay »

    Was very surprised at the quality of my room for this rate. It was off season and they upgraded my room. Very clean, quite and lots of space in the room. Bed very comfortable. Good location. Very close to Mt. Rushmore and Crazy Horse. Will be back if I am ever in the area again.

    4
    « Traveling »

    Very clean and spacious. They have an indoor swimming pool although not very big and a whirlpool. The fitness center is small with only three things. They have a treadmill, bicycle and elliptical. The price was also reasonable and it is close to Mt. Rushmore.

    4
    « Good location and lodging for multiple-day stay. »

    Lodging was as advertised. Stayed in a spacious suite in a relatively new, smoke-free building. The suite itself was clean and modern; however, the mattresses were of inferior quality which impeded a good night's sleep. The on-site complimentary breakfast was of typical quality and was sufficient. The evening meals at the on-site restaurant were a bit disappointing - the meat was tough both nights I ate there. It is about a 100-yard walk from the suite building to the lobby/restaurant area, but weather was good while we were there.

    5
    « We really enjoyed our stay at the Hill City Best Western »

    The location of this hotel was perfect for our Mt. Rushmore vacation. Our room was large, comfortable, well-appointed, and clean! The breakfast each morning really started our day off on the right foot. There was a great variety of items, including meat, eggs, and potatoes. We ate dinner at the on-site restaurant two times during our stay and enjoyed the food and the service (not to mention the convenience!). If we ever get back to the Mt. Rushmore area, we would love to stay at this hotel again.

  • 4
    « Quirky "Inn", but good value »

    We stayed here only one night and had made the reservation weeks earlier. This is really an inn disguised as a motel but it has anything you'll need. The staff is very friendly and accommodating. The guest laundry proved useful at this point in our trip and the pool area is well maintained. I'm an early riser and find it quite odd to be sitting in the lobby with no one else to be seen (including employees) considering that the food in the restaurant is fully accessible and I'm sitting in the midst of an open shop of upscale upscale women's clothing and jewelry that is part of the lobby. Perhaps there is a sophisticated surveillance system that is well concealed. Overall, this is nice place to stay and is a covenient location to the nearby attractions and parks and downtown Hill City is just around the corner.

    3
    « This is a motel! »

    The room was fine a little bit cold but the AC switched on and off during the night. This is a motel even though it is called an inn. We spent here only 1 night to see Mount Rushmore (only 20-25 minutes away). Breakfast was a shocking experience for me. You could not have decent breakfast in here that is for sure!

    4
    « Very nice location and reasonably priced! »

    Nice hotel with great location. We stayed at the newer units that are next to the typical Best Western two story units. If staying here ask for the newer units that have large bedrooms and a nice sitting area with a little table and chairs with a sofa sleeper. Great beds with plenty of pillows. Nice and clean. The staff were nice at check in. There is a small restaurant with free continental breakfast. The lobby has a gift shop and clothing area. Mount Rushmore is close to this hotel. Only negative was the water had a strong odor and strong chlorine taste for drinking. Management should look into fixing this.

    5
    « So helpful »

    My husband and I recently spent 2 nights here in an upstairs room in a block opposite reception.The room was fine.Breakfast was good and the facilities(coffee bar,gift shop and,unusual nowadays,an on-site restaurant which we enjoyed for dinner) were very useful.But the reason why I'm writing this is to commend the VICTOR at reception.We had a problem with the car and needed to call Hertz from the hotel,as we didn't take mobiles.VICTOR made several calls for us to various people to get it sorted,which was very much appreciated.A very good place to stay in a nice,small town.Thank you again VICTOR.

    3
    « Pleasant stay »

    But nothing special. Checkin was quick and polite. The hotel had numerous luggage carts available which helped. I was on the first floor of the two story unit and the people upstairs were up and walking about very late, unfortunately I could hear every step. The room air conditioner was slow to cool down the room, and I eventually had to open the window to get some cool air. The room was clean and roomy.

    5
    « Great Service »

    The room was great. It was always very clean and well kept. The pool in the hotel was big and the outside one was decently sized. The hot tub was good sized too. Breakfast was very good. The was a wide variety of food to choose from. It was always warm and tasty. Parking is free. This hotel is right in the middle of everything in the Mt. Rushmore area which makes it a great choice!

    5
    « Great Accommodations »

    We loved staying at the Best Western on our recent vacation. The rooms were clean, the service was amazing, the breakfast was awesome and the internet service was great. We certainly will stay at a Best Western in the future.

    4
    « Visiting Black Hills »

    This hotel is a good starting point for Mt. Rushmore, Crazy Horse, Sturgis, Deadwood, Custer St Park, etc. We stayed in a suite for four days. The rooms were spacious and clean. We appreciated the double vanity in the bathroom and the kitchen area was convenient though there was no serveware provided. There is a supermarket next door, but it is a 15 minute or so walk to the main street area. The free breakfast was good with many choices, and all the staff we encountered were friendly. We had issues with both TVs but they were promptly fixed. The only negative was that the ice and vending machines were inoperable for two days of our stay. Also, it would be nice if there was a bench outside Building A for those of us who enjoy a puff with our morning coffee. All in all, I can recommend this hotel.

    4
    « Central Location »

    The Best Western Golden Spike is a great, central location in Hill City. You can drive to all the attractions from this one location with ease. We stayed in one of the bedroom/living room suites, which worked out great. One can go to bed and the other can stay up, watch TV or read without disturbing the other. Double sinks in bath area worked out great. Breakfast was good each day we were there and offered just about anything you could want.

    5
    « Hill City, SD A Great Place to Vacation »

    A great place to stay. Great employees, great breakfasts, great service, great amenities, easy access to everything there is to see in the Hill City/Keystone, SD area. Easy walking distance to Hill City where the people are so welcoming, food is great, shopping is WONDERFUL, Teddy Bear Museum is one not to miss. Krull Grocery employees so kind and helpful. Sandy Swallow Gallery is the BEST -- Wayne and Sandy Swallow have stories and history everyone should hear. Thanks Wayne and Sandy Swallow!!

  • 5
    « Great place »

    For the money it was a good value. I have stayed in nicer rooms, but they cost a lot more. Even the expensive ones if you look enough you will find something dirty/dusty. And I have stayed in some dumps. I would stay at this motel any time I'm in the area.

    4
    « Weekend »

    Great hotel! Very friendly staff and very well maintained. The location is great to explore all of the Black Hills. Very nice pool and outside pool area too! The breakfast was good and they have a large room to fit everyone and it had a friendly feel!! A bit pricey but still a nice hotel for the area. we would stay there again!

    5
    « Great stay »

    Great AAA rate. Clean room, nice big sink area, clean comfy bed, lots of towels. Wonderful complimentary breakfast. 20 minutes to beautiful Sylvan Lake, close to mount Rushmore. Downtown has awesome shops & cool bar/restaurants. Very nice. Loved the fact they offered us a second night for 49.99 which worked perfectly for us. I would stay again. Very kind employees.

    5
    « Great facility »

    The hotel was clean and the breakfast was fresh and good. Great value and comfortable place to stay. I will go back if I am in the area, for sure. The staff was friendly and very responsive to our needs. My only suggestion is an on-site small store/vending area to sell such things as razors, etc.

    5
    « Nice place to vacation, enjoyed the Black Hills »

    THis was a very nice place to stay. Center location for the Black Hill places we wanted to visit. Breakfast was very good with different options each day. The staff was very pleasant and helpful. Very relaxing with the pool and hot top along with the deck areas to visit with friends.

    4
    « Great Central Location for visit »

    My daughter and I traveled to South Dakota for vacation and I chose Hill City and the Best Western because the price is fair and easy to get to from Rapid City airport. The breakfast is perfect to get the day started as we traveled to several areas to experience the history of the southwest area of the state.

    4
    « Vacation »

    Nice location near downtown Hill City. Centrally located between the local sites that we wanted to visit. Registration was smooth and rooms were available quickly. Decent place to stay. Nice to have breakfast included and staff was friendly and helpful. Rooms were clean and area was well manicured.

    3
    « OK »

    We booked the hotel based on trip advisor comments. We were disappointed. The windows were so gross you could barely see out side. The light fixtures were filled with bugs. Outdated room with dirty carpet. It was a great location and breakfast was great. Pool and hot tub were nice. We cancelled our 2nd night stay and asked for a confirmation of that, but 2 people told us they do not do that, which was odd, you'd want a confirmation of canceling so you would not be charged? I guess I will see when our bill comes. Close to downtown and ok, but if we go back I do not think we would stay here. The breakfast was our favorite part.

    4
    « Mt Rushmore trip »

    Great location, you could easily walk to town. The hotel is a little dated, however it offered s great price and location that worked for us. We stayed in the main building and they did not have an elevator so it was difficult to get luggage to the 2nd floor. The front desk people were so nice and helpful they made our stay pleasant. The breakfast in the morning was great and set up perfectly. We had dessert one night and the ice cream and pie were delicious. I would definitely stay there again!

    4
    « Decent hotel to explore the Balck Hills »

    A decent hotel to explore the beautiful Black Hills area. The room was comfortable and clean, the bed good, the bathroom small. Wifi was fine, and the room had Cable TV. No private safe. Parking is available in front of the room. Breakfast is included but just basic. The overall pricing is in the summer season slightly too high for what's offered.

  • 4
    « Wanted to Give it a "5" Rating But... »

    two irritations sliced it down to a "4". First the really good: -was upgraded to a suite - complimentary -breakfast was great - kid loved it -great location to travel to Mount Rushmore, Custer State Park, etc. -clean and well-kept -friendly front-desk personnel BUT - the worst internet connection I've ever experienced at any hotel/motel and - the kicker - no sound proofing between floors. Unless you're on the highest floor, you'll hear stomping, clanging, banging, thudding, etc. from the guests above you. It ruined my sleep and left me grouchy. I had made a note about being on the highest floor when I booked on bestwestern.com but, apparently, these guest requests never make it to the individual hotel (this is what the front desk told me). As such, the hotel had no third floor rooms left by the time I checked in. Hence, the "4" rating. If management fixed the horrible sound proofing issue and upgraded the internet connection, then this would be a "5" for sure. I'd stay here again but only if I could get a room on the highest floor.

    5
    « a very enjoyable stay »

    I made a mistake on the dates when I first reserved a room, but the manager was understanding and did not charge me for my error - even though it was way past the cancellation time. Also, we had two rooms and the staff made sure our rooms were located very close to each other. Though totally booked and with a lot of kids round in this vacation area, the rooms were very quiet. Loved the decor of the rooms. Just a very enjoyable stay.

    3
    « Clean, average hotel. »

    This Best Western was standard and satisfactory. The room we stayed in was clean and there were no bedbugs (HUGE plus). The staff was pleasant and continental breakfast was standard. Pretty decent value for the money; nothing special.

    5
    « Nice place to hang your hat for the night »

    Found this hotel to be nice and comfortable for our stay. Enjoyed the comforts of the room and breakfast. Quiet atmosphere. Easy to find and the staff was friendly and welcoming. Would chose to stay here again when traveling through the Black Hills.

    5
    « Suites are very nice »

    I was very pleased with my stay at the Best Western. Our suite was fantastic. I love that there are shutter doors between the sleeping area and the living room. There are double sinks and a really nice shower. I would recommend requesting a room on the top floor if you prefer not to hear the neighbors above you. We spent some time at the indoor pool, but they have an outdoor pool as well. We happened to be visiting during Sturgis so it was impossible to not to deal with the noise of all the Harleys. Overall a good stay though.

    3
    « Stay for Sturgis Rally »

    Rooms were standard motel rooms. There was nothing outstanding about the room. Staff was friendly and helpful. Breakfast and coffee were not good. About ready to give up on the review because it has to have 200 characters.

    5
    « Friendly Staff »

    This is a great place to stay if you are visiting Mt. Rushmore. They have a friendly staff and comfortable rooms. There was a microwave and mini fridge in the room. And an indoor pool. They have a complimentary continental breakfast. My only complaint is their tiny parking lot; but we did find a space when we came back from Mt Rushmore at night.

    5
    « Fun in Hill City. Very nice! Great location. »

    Very nice. Terrific free breakfast. Perfect location to get to everywhere easily. My Rushmore. Crazy Horse. Needles Hywy. Sylvan Lake. Deadwood. Rapid City!! Great museum in town! Cool old steam engine tour! Warm with amazing thunderstorms

    5
    « Very nice hotel »

    The room was very spacious and comfortable. The bed was comfortable and it had a separate couch with TV. Good for a family. Centrally located for sight seeing. Very nice pool area and work out area. This was my grandson's favorite hotel of the 4 we stayed in during our trip.

    5
    « Favorite stop on our 10 day trip for National parks and monuments »

    This was our favorite hotel on our trip. We stayed in other Best Westerns, Hampton Inn and a budget/family owned hotel. This hotel had a family suite that we stayed in. It costs a bit more but everyone loved it. We appreciated the extra space. Two queen beds in one room with bathroom access. The sink was in the bedroom part which was great for our group. Both areas had a tv. The other room had a sofa bed and mini kitchen/bar area. Breakfast was wonderful. Everyone was able to get what they wanted. We went to Custer park for the evening and Mount Rushmore in the morning. I wish we would have went to the evening lighting ceremony at Mount Rushmore. However, we enjoyed our trip to Custer park. We hiked a bit, went on the wilderness road drive and drove through the rock tunnels. If you love trains, there is a railway museum nearby. We didn't go but will if stay in the area again.

  • 5
    « Best lodgings for a Harney Peak climb! »

    This hotel was thoroughly comfortable and convenient to Mount Rushmore, Crazy Horse, Harney Peak, and Wind Cave National Park. The hotel had heat in the bathroom, coffee makers in the rooms and continental breakfast in the morning. It was very clean and within walking distance of all the Hill City shopping and dining. Would definitely stay again!

    4
    « Clean and neat »

    A nice place to stay, sometimes a little noisy, lots of guests. Nice breakfast buffet. We did have a couple issues which we spoke to the front desk about and they were responsive and accomodating. One of those issues was the mattress on the sofa bed. Within 20 minutes we had a brand new mattress! The hotel is conveniently located next to a grocery store. It is right off the main highway but we didn't get any road noise. We did however get noise from the guests in the room above us. It sounded like their kids were jumping of the bed repeatedly. The hotel staff tried to be helpful with this issue as well but kids will be kids. I would give the hotel an 'Average' overall considering the handful of issues we had but because the staff was responsive and helpful feel it deserves a 'Very Good'.

    4
    « Comfortable, clean room at reasonable cost. »

    There are two buildings, one older and one newer, with a central parking lot. Our room, in the older building, was clean and the beds, very comfortable. The vanity/sink area was separate from the bathroom, which we prefer, but the toilet and tub/shower room was extremely cramped, making it difficult to close the door to use the toilet. Staff accommodated our needs cheerfully, and check-in and check-out were quick. Full breakfast included many options; however, the quality of individual items was inconsistent, with some over-ripe fruit and watery (powdered?) eggs. Basic-but-sufficient, the indoor and outdoor swimming pools, hot-tub, and exercise room required a walk across the parking lot to the newer building. Towels, a shower, and a bathroom are conveniently located within the pool area. Area attractions are within a reasonable driving distance. All-in-all, we would stay here, again.

    1
    « Old Hotel With That Musty Smell »

    When I made the reservation, I put in the comments section "We will be bringing our dog with us. If possible, please let us have a suite as our dog is very well behaved." When I checked in, they gave us room 134 and I thought great, but then I had to initial a piece of paper saying dogs aren't allowed in the room so they gave us room 212. When I saw the outside doors to the rooms (translation - old hotel), I knew there was going to be a smell and sure enough, the room had that nasty, musty smell and the only way to get rid of it is to level the building and build a new hotel. On the second floor walkway, I have no idea why management hasn't ripped up that stained blue/gray carpet yet; it's an eyesore and I don't think any hotel chain has those anymore. We found old underwear and a sandwich bag underneath the dresser. When I took my dog out, I noticed another person with a dog go into the new building where I was told dogs weren't allowed. I asked him and he told me they gave him a room in that building because no pet rooms were available in the old building. The bathroom is extremely small, there is no place to stow your luggage, and there isn't an enclosed closet in the room. Full, hot breakfast? The eggs aren't real and the bananas were over ripe. It definitely is not worth $222 a night so we checked out 2 days early which ruined our vacation because we didn't get to see anything in the Black Hills area.

    1
    « Old Hotel With That Musty Smell »

    It looks like the rooms were updated but an old hotel will never get rid of that nasty, musty smell. Plus, the bathroom was very small, there wasn't someplace to stow your luggage, and there wasn't an enclosed closet. And please rip up that stained outside blue/gray carpet; it looks to be about 50 years old and I don't think any hotel chain has carpet on a walkway anymore. A full hot breakfast? I don't think the eggs were real and the bananas were over ripe. Definitely not worth $222 a night; we checked out 2 days early.

    5
    « Excellent Family Vacation »

    Having stayed at other hotels in Hill City, Best Western has much friendlier and accommodating services. Our room was clean and quiet and our family of 5 had a wonderful stay. We highly recommend this hotel.

    4
    « Had some issues but overall a good stay. »

    The hotel is very nice and most of the staff were very helpful. There was one gentleman at the front desk when we checked in who was not very helpful and was really quite rude. The rest of the staff was very nice.

    5
    « Working hard to please. »

    The place was full but our room was nice. Beds were comfortable with nice linens. We enjoyed both the indoor and outdoor pools. The staff were working hard to keep up with a full hose crowd for breakfast. They did a great job. Overall a great stay very near lots of attractions.

    5
    « Great place to stay in the Black Hills »

    Absolutely a wonderful hotel. Great accommodations and great staff. Breakfast exceeded our expectations!! Large rooms with setting area, 2 TV's. Great shower. They offer a coffee bar, ice cream and more. We'll be back!

    5
    « Above average »

    Wish we had stayed longer. The hotel has won Best Western awards for excellence. Breakfast was very good, nice selection. Dinner was okay but not special. We had a burger and taco salad. Salad was yummy. Nice pools and very clean and secure laundry room. Would definitely stay again.

  • 5
    « Wonderful Hotel »

    What a wonderful location for an exceptional hotel. Truly a BEST Western. Great facilities and newly renovated. Ample Parking, clean, everything is kept in good working order. Make your reservation today.

    5
    « Family Friendly »

    This was a great central location for our family vacation. I loved that we were close to the 1880 Train, Mount Rushmore and Crazy Horse Memorial. The kids loved the pool. The complimentary breakfast was delicious and a very nice amenity.

    4
    « Great location »

    We stayed here for 4 days to see the sights of South Dakota! Hill City is "centrally" located to see Mt. Rushmore, Deadwood, Devil's Tower, Crazy Horse, Sylvan Lake, Custer State Park, Wall Drug and the Badlands. This hotel is a great place! I am extremely detailed to things and I would say this is a solid 8! The only thing I would suggest is that they get a better Internet server when the hotel is packed..Couldn't get on it and I used 1GB of data!

    4
    « Comfort and fun in a great location! »

    We visited this hotel as a stopping point on a family road trip. The rooms were clean, well appointed and very comfortable. We also had great views of the hills and the staff was very helpful and friendly. The hotel is perfectly situated in the quaint town of Hill City halfway between Mount Rushmore and the Crazy Horse monument. We were able to see both and then circle back to enjoy a delicious pizza delivered to our room, which the kids noted as their 4th favorite part of the trip:) (The first two were the parks, the third was the hotel's great indoor pool!) If we head back to SD we'll definitely stay again! It's a great place!

    4
    « Good value »

    Nice hotel in the center of all things in SW south dakota.Staff was helpful and friendly. Restaurant was very good. we enjoyed eating at the hotel restaurant and usually we try to avoid it. But the food and service was the better than any other place we tried.

    5
    « Good Hotel »

    It was clean, got a free upgraded room. All was swell. The pool was clean and enjoyable. The restaurant was delicious too. The pillows were comfy and the shower was clean; all good things in my book. Would stay again when in this area.

    5
    « SD Badlands Trip »

    Our family stayed here 4 nights while visiting local attractions. Our room was a nicely appointed 2 queen bed suite. The room had bifold doors and could be partitioned into 2 rooms (bedroom area and living/dining areas). Indoor and outdoor pools were nice and well maintained. Continental breakfast was your typical hotel breakfast. Hill City is a quaint little western town with some nice shops and restaurants. There is a grocery store next door to the hotel. Staff was very friendly. We would stay here again.

    5
    « Awesome hotel great price! »

    I was very impressed with this hotel. The rooms were very updated and clean. It was comfortable and a great place to stay for even one night. Very close to Mount Rushmore without paying an insane price. There is a grocery and liquor store right next door that was convenient as well. If I were to travel near Rushmore again I would go out of my way to choose to stay here.

    5
    « Wonderfully Surprised »

    I usually don't stay at Best Westerns, but I am so glad I trusted Trip Advisor reviewers, and stayed here! The service was good, the room and the hotel grounds were very clean. My favorite thing about this hotel was the outside seating areas. We enjoyed a glass of wine on the patio outside the indoor pool, did some reading by the outdoor pool, and enjoyed breakfast out on the restaurant patio! My husband and I needed a quiet getaway, and even though this hotel was busy, it didn't feel busy!

    5
    « not your average Best Western »

    the decor really fit in with the old west and was much nicer than the regular outside appearance of other Best Westerns. we got a suite and the size was perfect for a family of 4. this location was also very centrally located for the Black Hills area.

  • 4
    « Black Hills stay at Best Western »

    Well placed location with reasonably value . Breakfast was a great surprise but dinner experience needs to be better.Probably difficult with other quality restaurants in this small town. Nice touch is having a Starbuck type coffee/pastries offering. Unfortunate that we had the room right by the pool . I understand the difficulty in trying to enforce the 10pm closing time with a lot of youthful energy and families still cooling off form the heat of the day. I should have asked for a different room since we were early risers.

    5
    « Awesome »

    The most awesome staff, patient and knowledgeable!! Wonderful breakfasts (free with the room) and attached restaurant on site for other meals (was reasonable priced ((10% off if you are staying there)) and excellent food) We were there 3 years ago and it is still as clean as on that visit!! We will always seek our the Golden Spike BW when we are in the Black Hills areas. Very close to all adventures in the Black Hills - stay more than one day to see it all!!! It deserves more than a 10 rating!!

    5
    « Perfect Location »

    Hotel is located right in Hill City, central to everything. Older hotel that has been updated beautifully. Staff was pleasant and helpful. Even opened up the ice cream coffee area when we went in at 10pm an hour after closing be caused they overheard our 13 year old son really wanting ice cream.....wish I got that gentleman's name as that was so awesome. Really small outdoor pool but inside pool and hot tub were adequate after a long day sightseeing. Had a 3rd floor double queen with divided sitting area, fireplace and small kitchenette. Awesome big bathroom with huge deep jetted tub...my favorite place. I absolutely loved this hotel and location. Would definitely stay here next time we visit. Only negative was the WiFi. It worked in our room briefly then never again. I didn't complain as I wanted our kids to unplug. Unfortunately our cell data maxed out.

    5
    « great place »

    the location was great many restaurants to eat at, the in house restaurant has the best pizza, the kids loved the indoor/outdoor pool,rooms are big and also clean, you cant go wrong here at hillcity,you are in the middle of many attractions.

    4
    « Nice Motel »

    The motel is conveniently located for visiting Devil's Tower, the parking is good, and the rooms are good. The wi-fi was fine. The breakfast had an outstanding selection for choices, including microwave-able sausage biscuits. The breakfast food was constantly re-supplied. Do stay here if you are in the area.

    3
    « Nice hotel and staff. Weird room set-up. »

    We stayed here for two nights while visiting Mount Rushmore and Custer State Park on our Western US road trip. We had one of the rooms with a separate bedroom. The "separate" bedroom is behind a set of double wood-slat doors so if privacy is what you are looking for, you won't have it. Also, if you have young kids, don't let them play with the doors as they are a major pinch hazard. The main reason we booked this room in Hill CIty was that it had a kitchenette. Buyer beware, all you get is a counter-top sized mini-fridge and a small microwave. There were no utensils or dishware to eat from. I called the front desk and was told there were none for the room. That seems very odd but maybe they do it to drive business to their hotel restaurant. The pool area is very large and has a nice hot tub. Temp was a little cool for my liking. We didn't venture to the outside pool as there was a thunderstorm overhead. The second evening we ordered food from the hotel restaurant. It was prepared quickly but one of the kids pizzas was made incorrectly. When I called about it they acted that it shouldn't be a big deal (don't mess with a 10 year olds pizza!). I asked them to make a new one and they agreed but they wouldn't start it until I returned the one that was made incorrectly so they could make sure it was wrong. Really?!? I've been working in food service for 20+ years. You don't make the customer prove the item is wrong, you fix it ASAP, especially with something with a low food cost like pizza. I walked over with the wrong one and had to wait 25 minutes while another one was prepared. I was NOT happy. The breakfast area was shared with the restaurant and was set-up well and well stocked. There was a large group/family that came in right at the end and they put out more food to accommodate them. I'm sure we'll be back to Hill City in the future, I'm just not sure if we'll be back to Best Western.

    4
    « Second Good Experience at Best Western »

    Some problems with getting room cleaned early in the day after checking in. Sometimes, bed turned down rather than cleaned. Better than average breakfast with two hot selections, plus oatmeal. Gorgeous gift shop. Large indoor pool great in middle of day when kids aren't around. Kids and pets allowed (can get boisterous). Mattresses a bit on the soft side. Cable TV choices a little limited.Nearby grocery store convenient for stocking veggies to feed burros in Custer State Park

    5
    « Wonderful »

    We stayed here for a week. All of the staff were friendly and wonderful. The breakfast in the morning was great. The room was clean and everything was refreshed daily. They have an indoor and outdoor pool and a hot tub. The area for that is very nice the kids had a great time.

    2
    « I wouldn't stay here again »

    I would not stay at this hotel again. The room that we had was very musty smelling. The hotel staff was okay but not overly friendly by any means. If you happen to stay here do not eat at the restaurant in the hotel. The server had no idea what was gong on in the kitchen and it took forever for us to get our food. Then when our food did come the meat was so tough that you couldn't even eat it. We did complain to the waiter who said he couldn't do anything about it then talked with the manager who didn't care either. I would never stay here again if I was in the area. There are tons of hotels in the area. Find a better one to stay at.

    4
    « Good hotel, good location »

    This was a standard Best Western with very good rooms, service and location to Hill City and the Mt. Rushmore attractions. It served a full breakfast buffet. It was quite large and it had a full parking lot, but the large number of people was handled well during breakfast and check-out

  • 4
    « Good stay near Mount Rushmore »

    First the positives. We were very happy with the room (Standard Suite); it suited our family of five very well having the living area separated by folding doors which facilitated naps and different bedtime schedules. The breakfast offering was great. Waffles, yogurt bar, cereal, toast and other breads, biscuits and gravy, sausage or ham, etc. There were two pools, one indoor and one outdoor. The indoor one was on the colder side, but overall, it was a great setup, and our kids loved going swimming there. This was a very family friendly hotel; I'd certainly recommend it for families. The location was also very centrally located to Mount Rushmore and the surrounding activities. Now the negatives. Upon check-in, we received a letter from the hotel that said that if we don't plan on giving a fully positive review, to talk to them about it. Perhaps this is normal for hotels to do, but I was annoyed by this. I would have appreciated this saying "If we can do anything to make your stay better, please contact our front desk." They were more concerned about ratings than service. Unimpressed by that. Second, and this is relatively minor, but still annoying, the woman doing the housekeeping work, although the quality of her work was good, she kept asking us in the morning if we were leaving for the day, or if she could clean our room, as we exited. We were good about putting the sign on the door knob to indicate this, and didn't appreciate being asked. Third, the internet service quality was insufficient. Clearly, they do not really have the capability to accommodate the amount of devices trying to access the network, because we couldn't watch videos online, and uploading photos took longer than what is considered normal. I was usually able to access the network with my phone, but often my husband was denied access, as well as with our laptop by the end of the trip. This all may be due to the local Internet Service Providers and what they have to offer, and therefore not exactly the fault of the hotel, but in their letter, they could have provided warning about the quality of the connection, limiting the watching of videos, or having too many devices accessing the network. I would NOT recommend this hotel for business travelers because I am certain that video chatting would simply not have been possible. Perhaps I'm being too hard on them, but their internet service cannot provide the features most Americans are accustomed to having. I can only imagine how frustrating this would be for guests with more devices than we had. So, this is really a mixed review. There were aspects we were very happy with, and other things we weren't. Again, family friendly place, and great location to the various attractions in the area. We would recommend this hotel, but book with your eyes open.

    4
    « Central Location »

    This hotel is centrally located to many of the activities and sites in the Black Hills. The room was very clean and well decorated. Although it wasn't horrible, Room 117 is right next to the ice machine and laundromat, so extra noise could be heard. This is room is in an inside hallway, near to the restaurant and front desk. They offer a free basic breakfast, some things tasted better than others. During our summer visit the breakfast area was fairly crowded. They don't have everything set up to be as efficient as possible. We used the fitness center, which has a treadmill, bike, and elliptical machine. Pretty basic. It doesn't open until 7:00am. The front desk personnel were very friendly and helpful. They even let me put my ice packs in their freezer since the room fridge didn't have one. Overall, I would recommend this hotel.

    4
    « Nice room, good choices for free breakfast . »

    We stayed in one of the "luxury suites" , it was actually pretty nice. Two bedrooms, fully equipped kitchen and living room with two sofas. Asked housekeeping for extra towels and toiletries do they were very generous. Free breakfast was good, they even had gluten go free cereal and muffins on request. Several hot items and plenty of seating. The only complaint I have was check out, I signed up for the rapid checkout, didn't happen. They could not get my receipt to print out, called the manager out to help and he/she never came out. I finally left after they said they could finish without me being there. Can guarantee you that I will be checking my statement. Was given a password and username for wifi, spotty at best. Most times it told me the maximum number of sets were already on. I would stay here again, hotel was clean and overall experience was great.

    4
    « Awesome Getaway »

    My main reason for 4 of 5 stars is because of our dinner the first night we arrived. After waiting for 20 minutes to get seated it took another 20 minutes to get our menus and water. After another 20 to 30 minutes Then we watched our food order being given to the table that arrived shortly after us. I received 1/2 of my bill but I would not recommend coming here for dinner. There was 7 of us so the luxury suite in Hill City was a perfect fit. The (2) bedrooms had a queen bed, tv, small dresser, closet and ceiling fan. There's a 2nd bathroom sink outside the bathroom which was a nice addition. The suite is detached from the main hotel but this isn't an issue unless you can't climb a few steps (4) to get to your room. The hotel offers free wifi, however, the max amount had already been connected when we tried to connect. The staff was very courteous and the room was spacious and very clean. I'd stay here again but i wouldn't plan on eating dinner.

    5
    « Mount Rushmore »

    Our room was very, very clean. The premises were also outstanding with a really nice pet area. The location is great to Mount Rushmore, Crazy Horse Monument and Custer State Park. Location was great also to ride up to Deadwood and riding through Spearfish Canyon.

    5
    « wonderful place to stay in the Black Hills »

    This was a wonderful place to stay in the Black Hills. Spent 2 nights here. Very clean, quiet property. Breakfast was well stocked and they change some of the items from day to day. Front desk staff very friendly. I would recommend this hotel if you are visiting Rushmore/Custer/Black Hills area. My family very much enjoyed our stay here.

    5
    « Great place! »

    We stayed here for 3 nights and could not have been more pleased. We had a big room with very comfortable bed(s), everything clean. Staff was friendly and helpful, breakfast was excellent every day with a big selection, slightly different each time. We did have dinner here every evening - once they had a buffet for us (we were with a big group), and it was nice, plenty of food and no problems. The coffee was always good. The last evening there was some sort of glitch with dinner - not sure if someone didn't show up or what, but we had to wait a really long time to be served, and another long time to get our food. We ordered fajitas to share, and there really wasn't quite enough for 2 people, and no sides came with it. However, it tasted fine and since everything else was so great, no complaints! They have a nice outdoor pool, but it was lightning all around the one evening we could have tried it out, so didn't. There's also an indoor pool but we didn't try it either. Also a nice seating area outside, and we sat out there a long time before the lightning got too close. They have a big gift shop with lots of clothes and jewelry, also an espresso/dessert counter with what looked like yummy cheesecake etc. It's in a beautiful area and not too far from the Main Street area. Would most definitely stay here again.

    5
    « Highly recommend!!!! »

    Clean and comfortable, very friendly staff, breakfast was very good with an abundance to chose from. Indoor, outdoor pools were wonderful everything was so clean, beds comfortable. The only thing I would not recommend is eating at the restaurant for dinner, portions were small and meal was not very good.

    5
    « Stay At Best Western Golden Spike Inn and Suites »

    The staff at the Best Western Golden Spike Inn and Suites are very professional, our room was clean, and smelled fresh. Only had one problem and that was at the restaurant. I have Celiac Disease and when I ordered a salad without croutons, the server only removed croutons from the salad, and I had a severe reaction to the gluten. I immediate went to both the hotel and restaurant managers and let them know. From the hotel we visited Badlands National Park, Mt. Rushmore National Park, Crazy Horse Memorial, Custer State Park, Black Hills National Forest, and Jewel Cave National Park. The hotel is situated in a magnificent setting, can see bald eagles and ospreys soaring overhead

    5
    « Great stop off for the Black Hills »

    This is a well presented, comfortable BW. Hill City is a great location for Rushmore & Custer State Park & this hotel suits the area. We were in the main block, near the back. Quiet, good nights' sleep as well as an ample breakfast. Also, near enough to walk to the restaurants in Main Street.

  • 5
    « Fantastic hotel »

    This was my first stay at this hotel. The staff was very friendly and professional. They went out of their way to make our stay great. Our suite was very clean and large. The breakfast at this hotel was really good and the breakfast area was really large and very inviting. I would highly recommend this hotel.

    3
    « Spent a week there one day »

    Stayed 7 nights. Some of this is my fault, if I had read up on things better I would have seen that this was a pet friendly hotel. Well they allow pets. We happened to be next to someone with a dog and yes you can hear the barking and the owner telling the dog to be quiet. Hotel is OK, nothing to rave about. Each room floor plan is however terrible. When you walk into the room the washing area, sink, is right there so you either open the door into or onto your spouse and you potentially expose them for all to see. I never saw a floor plan like this before. Usually the sink tube and toilet are all in the same private room. Not here. Indoor pool not used but looked nice. Jacquzie way to many chemicals. Buffet Breakfast was good however diner there was terrible, from the food to the service.

    4
    « Great room for a good price! »

    We took a family trip to the black hills and stayed at the black hills luxury suites which is part of the best westerns, just not attached to the main building. The suites had 2 br/1ba, and a kitchen. The room decor was kind of outdated, but for 150/night it was fine since we hardly stayed at the hotel anyways. We were able to cook for ourselves and recieved daily complimentary breakfast. The kitchen was stocked with utensils and dishes. We didn't know it would be stocked and bought disposable. The only thing that could use an upgrade would be the pool and fitness room. The fitness room had 3 treadmills and the pool was kind of small. Overall my family enjoyed our stay.

    4
    « Great location to visit area attractions. »

    This was a good choice for us to stay as it was a central location to visit the area attractions. The main attractions, Mt. Rushmore and Crazy Horse, were only about 15 mins. away. The service and rooms were good, meeting our needs during our stay.

    5
    « The Best of Best Western »

    There is not one bad thing I can say about this hotel. The 2 bedroom suite with kitchenette was spacious and clean. Staff was courteous. Food in the restaurant was very good, as well as the free hot breakfast.

    5
    « Black Hills central location »

    We stayed for 7 nights in a suite on the 3rd floor.We really enjoyed our stay and the staff was very nice. Breakfast included really helped-- always some form of eggs, hot/cold cereal, waffles, fruit. The suite was large with two queens, and a living room with tv and sofa/chair, and kitchen area with microwave, small refrigerator, sink. The only slight drawback was the door between the bedroom and living area is two folding doors with slats, so noises carry. Also enjoyed the indoor pool which opened at 7 for early morning swim. The lobby is staffed 24-hours a day for any other needs.

    5
    « Unexpected nice stay »

    Hotels are hotels, some god, some not so good. But this one went above and beyond to make your stay great. Very nice room, great pool and hot tub, very good breakfast and a staff that work to make your stay an enjoyable one.

    5
    « Best BW in the US »

    We have stayed at over 60 BWs in the US and this was the cleanest,had large rooms. and the best breakfast and is centrally located in the Black Hills.We thoroughly enjoyed our stay at BW Golden Spike in Hill City SD

    4
    « very nice »

    nice place good breakfast family and pet friendly would stay again great staff great location right in the middle of the black hills 7to 10 mile to all outer activites loved the train ride from town great food recomondations from staff nice shops in town

    4
    « Good Hotel »

    Overall a good experience. Have noted on hotel's questionnaire that there was a pounding sound in our suite from the room above, apparently because the structure is wood. Makes for a less pleasant stay. Otherwise a good hotel; well maintained, clean and attractive. Breakfast was good, dining room nice.

  • 2
    « Deplorable service at the restaurant, dingy rooms but great pools »

    We had the worst service we've ever experienced at the restaurant. My family had finished their meals and mine still hadn't come. The waiter brought one water for my three girls, refilled my 'bottomless coffee' once and only 2/3 full, charged us $3.99 for a 'side of broccoli' which turned out to be raw celery and generally displayed a lackluster attitude and ability to serve as a waiter. The indoor and outdoor pools were great, clean and enjoyed by my kids. Rooms were dark and dingy and the floors seemed to be constructed of thin plywood, every step was magnified for the unfortunate people staying below us. Would not stay here again.

    4
    « Spacious & pet- friendly »

    This hotel is a great pet-friendly option in the Mt Rushmore area. We stayed here when driving across county. Despite getting in very late the friendly staff quickly got us into a room that was spacious and clean. There is a restaurant on site and a coffee kiosk.

    5
    « Awesome Stay!!! »

    It is a beautiful place to stay in Hill City. All places are near access to the Best Westen Suites. Rooms are very specious, clean, friendly staff and much more. Awesome Service, location and weather in Summer. privacy for family suite is great.

    4
    « Nice place to stay! »

    This hotel has everything you need if you are staying in Hill City We were here to take the 1880 Steam Train and found this hotel to be quite nice. Good sized rooms, guiet with helpful staff. Their breakfast was ok. The pool area was great-two big pools and one hot tub. Really a nice place to stay.

    5
    « Exploring Mt Rushmore and area »

    This hotel was in a great location for exploring the sights in the area. Clean, friendly staff. within walking distance of the town and restaurants. We spent 3 days and could really have spent more time as there is so much to see and do.

    5
    « Awesome Stay »

    Extremely clean room and very comfortable. Great pool, hot tub and excellent breakfast in the morning. Plenty of seating room and plenty of great food and service. A great value with young kids in the morning. Centrally located and a great and friendly staff. I would stay here again in a heart beat. One of the best stays I have had in a hotel in awhile. I have stayed in alot of higher end hotels and this one is right up there where it counts.

    4
    « Pet friendly »

    We brought our two border collies with us, and we were thrilled that there was a large grassy area to run them. We were able to take them out on the pet friendly patio for breakfast. Breakfast was ho hum; would have liked more fresh fruit. We also left towels on the floor per instructions for fresh ones, only to find no new ones, just the ones we hadn't used. Liked that we could open our window for wonderful fresh SD spring air; didn't like that the window wouldn't lock when we went out. Great location for Mt. Rushmore, Crazy Horse, Mammoth Site & Custer State Park.

    5
    « Outstanding Service and Product »

    We have stayed at this Best Western Golden Spike Inn twice. Each time we received outstanding service and a very cleanly room. We used the pool and hot tub. Very clean. The outside of the hotel is very clean. We will definitely stay at this hotel if we are in this area again.

    4
    « nice place to stay. »

    hill city is very central to a load of attractions. we used this city as our base and the best western was perfect for that. hill city is within walking distance of the hotel, its very clean and well run

    4
    « Good Location & Great Staff »

    We were really pleased with our stay here. The location is very convenient to visit Mt. Rushmore, Crazy Horse Memorial, etc. We have a great dinner just done the street, and found our little town quite friendly and convenient.

  • 4
    « Nice Hotel »

    Stayed 4 nights in their Suite A room. It was very well kept and clean, and large enough for my big family. The staff was friendly and helpful. The free breakfast is restaurant style - you sit and order from a menu with limited options. The last morning was buffet style which was a nice change of pace. The breakfast hostess Stephanie was a throwback - she is what you imagine if you were at a 50s diner. She doted on my kids, told stories, and was a great source of knowledge for getting to the sights. Wifi has good signal but is sluggish at times. Would have to login in frequently.

    5
    « We had a good stay here »

    This is an interesting place. The layout and services are a little different from other Best Westerns, but that's not a bad thing. For spending time in the Back Hills, this place makes a great jumping off point. It's located such that most of what you want to see is not too far away. The hotel is clean and well kept. Front desk staff are friendly and helpful. One thing that's really different is breakfast. They make a hot breakfast to-order for you from a short menu. The ladies who run this show are a hoot - you'll love them. Another interesting note - we stayed in room 258, which is located right by the elevator, stairs, and ice maker. This is usually a very bad place to be, but we had total quiet in our room two nights in a row. One last note - the on-site restaurant wasn't open during our early May visit. Don't know when it opens so if it's important, ask when you book. Overall it's a good place. I don't think you'll be disappointed.

    5
    « Great Place »

    Best to order breakfast, professional and friendly staff, great location, clean rooms, pet friendly. I highly recommend this property. We are very picky when it comes to clean rooms and good locations. We didn't have the best view out our window however this hotel met all our needs.

    5
    « Great location! »

    What a great location! The room was wonderful - roomy and comfortable. The hot breakfast (free) was pretty good - the lady working in the restaurant, Stephanie, was really great! The night we stayed, there was a fire on a nearby hill (Storm Hill) and we could see it from our room window. The only downside would be that the staff at the hotel didn't seem to know how to get information about whether we should be on alert for evacuation or not and didn't seem very helpful. Also, we had a room with a sofa bed and it was not made up for us and there wasn't even bedding included for it - we had to ask for it and it seemed an inconvenience to the guy working.

    5
    « Great experience! »

    After spending a lot of time vacationing in the area, had always wanted to stay here. Definitely not disappointed. The staff was very friendly, helpful and welcoming. They greeted my dog with warmth and made her feel as much at home as I was. Accommodations were clean and quiet, which meant oversleeping one morning. Best part was breakfast, they cook to order versus buffet style. Would stay here again!

    5
    « Excellent »

    It was a great experience and hope to have our guest stay there in June 24, 2017 for our daughter's wedding..I would stay again when I come back to finalize any plans for the wedding too. The pool was great, the food was awesome and the customer service was excellent

    5
    « Black Hills Hotel »

    I would highly recommend this hotel for anyone staying the Black Hills area. The town of Hill City is delightful and not quite as "touristy" as some of the other small towns. The staff at the hotel was extremely friendly and helpful. We had an excellent room which was clean and roomy. I will definitely stay here again if in the Black Hills area again. There was a free breakfast which was more than adequate. Also has an indoor pool.

    5
    « South Dakota trip »

    Great place to stay, nice room, great staff, great cost. We couldn't get a BW in Hot Springs and stayed here. So glad we did. Stephanie was great with breakfast and giving us insight where to look for property. Ryan handled a problem that we had one night. Everything was great. Going back again in July.

    5
    « Great place to stay »

    Went to Mount Rushmore and arrived late in the evening. Most of the motels in the area were closed for the season but was happy to find that this hotel was open. Booked my stay online and was very happy with it. The hotel was very clean and up to date. Staff was very friendly. Was very surprised to find out in the morning that breakfast was served to you and you I didn't have to prepare my on meal. Will stay here again when I return to the area.

    4
    « When visiting in April, go for rest, not for dinner »

    The hotel was very nice, and clean. Well maintained and cared for. I was concerned about the noise level we would have as we were next door to the pool, but we had no issues. Very impressed at that. This was our first visit to South Dakota and we were not aware how much of it would be closed, even in April. We were however hugely disappointed that even though the website indicated that there was a restaurant on site, and the info in our room said that the restaurant was open until 9 pm, and even signage outside indicating restaurant. Not until we walked in the main door asking where the restaurant was, were we told that it was closed. So disappointing and hard to find food when so many places were closed. Thankful for the close grocery store having cold fried chicken. Great meal for our anniversary. To make up for it, the breakfast buffet was great. The staff running the buffet were delightful and did a great job and went out of their way to make sure you had everything you needed.

  • 5
    « Great place to stay »

    Stayed for a marriage retreat held at the hotel. It was a great breakfast and the rooms were comfy. Nice pool area though I never got in. Exercise room was small (elliptical, treadmill and stationary bike) but in good shape. Good location in Hill City right off of HWY 16. If you stay make sure and get dinner at the Alpine inn just a few blocks away.

    5
    « Great value for the money »

    This was our 4th night on our trip across country. We arrived in Hill City after visiting Mt. Rushmore and had time to go out to dinner. The suite was spacious, quiet, and clean. The bed was comfortable. Breakfast was your typical hot continental and it did it's job. The staff was very friendly and helpful. We'd stay here again.

    5
    « NEWLY REMODELED »

    Our visit was very impromptu but ended up more than pleasant. The Hotel had only been open a few weeks for the season. So many others were not open yet. They have very nice large clean rooms, a super nice pool area and the breakfast was a huge surprise! Very good.

    4
    « great staff »

    The hotel was what you would expect of a Best Western, but the staff was excellent. It was the off season so there were not a lot of guests, which made the stay even better. A very good coffee bar (Seattle's Best), and because of the limited number of guests, the staff waited on you at breakfast-so there was not the usual buffet.

    5
    « Off season stay »

    Our room was clean and the staff was very helpful with extra towels, coffee, soap, etc. Bed and pillows were comfortable. Breakfast was freshly made to order and the servers were very friendly. Good location centrally located between Custer State Park and Mount Rushmore.

    5
    « nice but a bit odd »

    Nice enough hotel. Staff can be a bit...odd. They lock the door from the hotel into the lobby after a certain time as an example. Breakfast is in the restaurant in the morning. Parking is out front. Some rooms are inside and some outside facing. They have the oddest gift shop area selling purses and designer clothes. Seemed a bit strange to me. On the other hand everyone was nice and the place clean and I got a good nights rest. Stayed for a day to tour the area and cannot complain about anything. Hotel is nicely situated to hit all of the surrounding area and made the center of an activity circle for us. Rather nice. A good hotel in a good location

    5
    « Workshop with stay at Golden Spike »

    We really enjoyed our stay and were able to take some time to enjoy the amenities during the workshop including the exercise room (older equipment), pool and hot tub. The suits are spacious, clean and quiet. It is a lovely setting near Mount Rushmore.

    5
    « Great Place to Stay!! »

    The staff on duty have to work all positions: front desk, gift shop, dessert stand, and restaurant. The same guy who checked us in, served us dinner in the restaurant, and then later made our dessert at the dessert stand. The restaurant is very affordable and the food is quite tasty! In fact we ate here every night during our stay! They offer free breakfast but if you wanted other options you can order breakfast items from their restaurant for a nominal fee. The room was spacious and clean. Our king size bed was very comfortable and had more than enough pillows. The chair in the room is quite awkward though. Too big to sit comfortably in yet too small to cuddle up on. It has a slide out foot rest, but the back doesn't recline so the positioning is just off. The hotel is in an awesome location. It is nearby to all of the attractions such as Mount Rushmore and Custer State Park and it is just a short drive to Rapid City. It also has a large supermarket right next door! I would definitely stay here again the next time I'm in the area!

    4
    « Great Location »

    We had traveled over 2K miles to see Crazy Horse Memorial and were told to stay in Hill City instead of Sioux Falls and were so glad we did....It was mid Oct and we found many business closed for the winter, including the dining room at the motel but here was a historical restaurant and bar right next door within walking distance that we ate at. The Motel did individual HOT breakfasts , cooked to order that were great, the staff very friendly, especially the gentleman at the front desk. Highly recommend to anyone. It is within 10 minutes of the Crazy Horse and only about 20 minutes for Mt.Rushmore-PERFECT LOCATION.

    5
    « Great Location »

    excellent location for seeing Mount Rushmore, Custer National park, Crazy Horse and the Black hills. We had the 2 room suite with a fireplace and the room was wonderful. Friendly staff. Free breakfast. The only issue with our stay was that everything in town closes at 8PM so if you need to eat after that you will not have hot food. This is no reflection on the Hotel.. The pool is amazing. We had 2 granddaughters with us and they loved the pool. Highly recommend this hotel.

  • 5
    « Would stay again »

    We thought this motel was excellent. We got a room with a king size bed and it was a nice room. No noise from other rooms. The breakfast was wonderful best we have ever had at a motel. Staff was very accommodating.

    5
    « South Dakota »

    we had a very enjoyable time and especially enjoyed the pleasant staff every where we went. The Breakfast at the Golden Spike in Hill City,was exceptional and the wait staff was very helpful and to think it was included with the price of the Motel. Really glad to be centrally located so we didn.t have to pack up every morning.

    5
    « Clean and friendly »

    The room and the loby were very clean and the staff was pleasant and helpful. It is off season and the restaurant let you order breakfast instead of having a buffet. We would definately stay there again. What a great suprise.

    5
    « Much needed R&R »

    This hotel is great. Room was very clean and spacious. Pet friendly! Front desk staff is very helpful and friendly. There is a complementary breakfast that is out of this world. They give you a menu and you are waited on. No trying to handle plate and dodge people. Very relaxing breakfast before getting on the road.

    4
    « Great place, Great people! »

    We stayed here for four nights while we rode the entire Mickelson Trail over three days. This hotel was excellent. Rooms were spacious and clean, and the breakfasts were nicer than most hotel breakfasts, both in food and place to eat. This hotel did little things well, like the car & bike cleaning station with water, rags, etc. The location was great for getting into town, and it was quite close to the Mickelson trail, too. The only problem we had was with the wi-fi. It was really slow and cumbersome to use. Probably the slowest we've ever encountered in a hotel. Aside from the wi-fi, thought, this place was great for our purposes!

    5
    « Excellent Facility »

    This facility was in a great location with a high quality facility and staff. It was centrally located for our vacation in the Black Hills, had all the amenities we desired and was a reasonably good value compared against other options in the area. We would definitely stay there again and would recommend this facility to anyone.

    4
    « Close to the monuments »

    2 queens close to the office and restraint this pet friendly hotel is 8 miles to crazy horse and 8 miles to Mount Rushmore and Custer state park close by it is the ideal location to visit the Black Hills of South Dakota several wineries and a local brewery near by make it a comfortable location. we got upgraded to a suite at no cost to us made for a very enjoyable visit.

    5
    « Black Hills Vacation »

    The Hotel and staff are excellent. Breakfast menu was one of the best our family has ever had. Rooms are clean and if you're traveling with pets this is the place, they have a very nice pet area and in the early morning you may see a deer or two roaming the property.

    4
    « Great location. Clean hotel. »

    We stayed 3 nights. The staff were professional and the hotel was very clean. The beds were comfortable. Breakfast was a nice bonus as we couldn't wait to eat first thing and then get out to visit all of the sites. Gorgeous area and a perfect central location for visiting all of the attractions.

    4
    « Loved the family suite! »

    We have eight people in our family, and it is rare that we are able to find a hotel room to accommodate all of us. I loved the big family suite that was available, and that was the main reason we decided to stay there. We were happy with the cleanliness of the room, and we were happy with the complimentary breakfast each morning. The staff was friendly and helpful.

  • 5
    « Always the best »

    I've stayed at this facility many times and I'm always very satisfied with the room, the restaurant, and the customer care that the staff displays. It's in the heart of the Black Hills and close to many attractions, yet the town of Hill City has that small town feel to it.

    4
    « Very good quality and value for money »

    We stayed 4 nights at this hotel and were impressed by quality, cleanliness and especially the friendliness of the personnel. The location is ideal to visit all major attractions in the neighbourhood; two suggestions however: a bit more variety for bfst for people who stay more than 1 night and the option for different sizes of pillows as they are the same in all Best Westerns.Highly recommended.

    5
    « Clean & Cozy »

    We enjoyed our stay because of the professional staff, clean room & on site resteraunt. The value for the rate charged was very good. We would stay here again & will suggest them to our friends. The cheesecake was excellent !

    5
    « Off Season Delight! »

    While visiting the Black Hills / Rushmore in mid-October, we found this to be perfect for us. The kids loved the pool and the suites had lots of room for our large family. The breakfast was very good with plenty of seating. Rooms and hotel was very clean, comfortable, and pleasant. I would stay again.

    4
    « Nice room! »

    Quick and helpful check in. I needed a little help to connect to wifi and Dennis at the front desk was very helpful. They have a very nice complimentary breakfast . . The pool and hot tub were also very nice. We would stay here again!

    5
    « Great staff, clean, comfortable rooms. »

    Four ladies on a road trip wanted nice clean, affordable accommodations near monuments and events near Hill City. We were very pleased with the staff at check in that worked "creatively" to get us two connecting rooms. The set up was perfect since it allowed us free access between the rooms for visiting in the evening after we enjoyed the events and sight seeing in Custer State Park. The internet was free and relatively fast. The rooms were big and clean with comfy beds. The complementary free breakfast in a clean dining area was a definite plus. Good coffee, yummy hot oatmeal, eggs, waffles, etc. breakfast menu items with a friendly waitstaff. We would definitely stay here in again when we return to Hill City.

    5
    « Great price, great location, extremely nice people. »

    For under $100 a night, we stayed a few miles from Mount Rushmore. The grounds are beautiful, the room was spacious clean, and updated, and the people are extremely nice. They have a cafe (although we did not eat there), and an espresso bar. Easy access, clean, comfortable, and 15 mins from the National Park. I don't think you could beat this place in terms of total package.

    5
    « 2 night stay »

    Very nice hotel. The room was big and very clean. The only problem we encountered was at check in were the employee wasn't very polite and seemed like he didn't really want to be doing this type of work. Other wise everything went just fine.

    5
    « Best Best Westerm »

    The Golden Spike Inn and Suites was a great Hotel to stay in. It was Clean and the staff were very Friendly. We had a family reunion there and they worked with us to get rooms together and made it very pleasant. We will no doubt stay here again when in the area.

    2
    « Terrible air conditioning »

    The hotel was clean but the air conditioning was awful. The fan was so loud we had to choose between watching TV or having the air conditioning on. It was very difficult to adjust the temperature - it was either freezing or hot. We did contact the front desk and someone came up to the room but gave up after 20 minutes of trying to adjust the unit. He couldn't change our room because the hotel was completely booked. After trying to get the manager to call us back we finally reached him the day after we checked out. He basically told us that there was nothing he could do and we should have reported it earlier. I explained we were out sightseeing all day - he was totally unresponsive. We won't stay there again - and will think twice about staying in any Best Westerns. Also it is located at the end of town so unless you want to eat in their restaurant you will need to drive into town. I think Best Western is becoming a budget hotel.

 

Getting to the hotel ...

All directions
·From: all directions. The BEST WESTERN Golden Spike Inn & Suites is located 13 miles north of Mount Rushmore.
 

Our other hotels nearby