BEST WESTERN Plus Mirage Hotel & Resort,  High Level

4.5/5  - based on 174 guest reviews.
9616 Highway 58, T0H 1Z0, High Level, Canada - See map
+1 780 821 1000 +1 780 821 8300

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Restaurant
    Restaurant
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
  • Video rental
    Video rental
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TripAdvisor Traveler Rating
based on 174 traveler reviews
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High Level hotels in Alberta are tucked in close to the city's best attractions, such as the Fox Haven Golf and Country Club just minutes away. We are the newest and most prestigious property in the local market, catering to guests who want and deserve the best. Our hotel High Level features a huge water park with water slide, kid's water park and 15-person hot tub. Going above and beyond is what our Alberta hotel is all about, and friendly staff members ensure that every guest's stay is fantastic. Our full-service hotel has indoor access to a restaurant, lounge, banquet hall and water park amenities. Geared equally towards families and business travelers, this Alberta hotel is designed to meet the needs of every guest. State of the art amenities include 40-inch LCD TVs, iPod® Docks, in-room movies, fitness center, business center with printing capabilities, and the latest meeting and conference room technology. Business travelers in town with Footner Forest Products, Tolko Industries, Atco Electric and Encana® consider our Alberta hotel their home away from home. With the High Level Sportsplex, High Level Tradeshow, and Mackenzie Crossroads Heritage Museum in the neighborhood, it's simple to mix business with plenty of pleasure. Our High Level hotel stands out because of the top notch amenities complemented with the best in service. Whether you are in town for a business meeting or just getting away from it all with the kids, you deserve to have everything at your fingertips. We are committed to providing you with the best stay possible. Reserve your comfortable stay at BEST WESTERN PLUS Mirage Hotel & Resort, where guests are always our top priority!

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Room 1

Guest reviews


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based on 174 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
93
Verygood
 
52
Medium
 
20
Poor
 
7
Horrible
 
2
Business Business 101
Couples Couples 13
Family Family 36
Friends getaway Friends getaway 6
Solo travel Solo travel 6
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Mirage Hotel & Resort,High Level
  • 5
    « EXCELLENT BUSINESS HOTEL »

    This hotel is the complete package. It is located at the junction of Highways 58 and 35, with easy access from both highways. It has a large parking lot, and a very large lobby for the hotel and restaurant. The hotel is very clean and the rooms are excellent. The breakfast included with the room is more than ample. Internet is very fast and there are adequate electrical outlets for all devices. The staff were very friendly and helpful. I would absolutely stay here again!!

    4
    « Awesome home away from home »

    This hotel has it all from a single person, to a family of kids, great food for all ages, the water park for the kids is a place where mom and dad can let them have fun and relax,Ash the kitchen Manager makes sure you get the best of food, you will walk away from the restaurant full and content,the Staff from the front desk,waitresses,and cleaning folks are friendly and make you feel at home

    5
    « High Level BP Tour »

    I was very impressed with the overall function of this Hotel. I was surprised to see this quality of hotel in the northern part of Alberta. Check in was prompt and friendly. The atmosphere was casual and the food and drinks well done. All in all a great place to stay.

    4
    « BW High Level »

    Best place to stay in High Level. A bit pricey and hotel is starting to age but still very comfortable beds and clean rooms with good amenities. Food is again expensive but very good. Will stay here again.

    5
    « 10 Out of 10 »

    Another great experience at this fabulous hotel. Thank you to all the staff and management who make working in High Level something to actually look forward to. Your dedication to customer service sets you apart, keep up the good work!

    5
    « Best mid class hotel! »

    This is probably one of the best mid class hotels I've been to. They have super clean rooms, ppv movies, a water slide/indoor pool/hot tub park, and fairly contemporary restaurant layout. The food is excellent and one of their great value-adds is their morning buffet breakfast that provides more assortment than most other places I've been. I'm very impressed with all of it and the staff are friendly and helpful.

    5
    « Best Western High Level Alberta »

    This was my first time staying at this hotel in High Level and they will have my business from now on when spending the night there. The room with the Jacuzzi was nice, clean and good size. The buffet style breakfast included is a bonus for the value of the room.

    5
    « High Level visit »

    Great hotel, and great restaurant with good food. Service was great and it felt like we were in a island resort. The hotel rooms were suitable and spacious. The included breakfast has hot and cold items.

    5
    « Applause, Applause, Encore, Applause »

    I am appreciating the Best Western branded properties more and more each time. This BW Plus property in High Level is a beautiful hotel with friendly staff, great food, a significant complimentary breakfast buffet and impeccably clean hotel rooms. The management is doing a great job and it seems everyone is engaged in offering a competent and friendly experience for their guests. Good job BW Mirage, I'd be happy to return.

    5
    « Mirage was better than real , Vegas of the North »

    Over 3 or 4 periods i had occasion to spend 30 or 40 days at this wonderfully clean well-run motel. I'v also stayed there in other years. It passes Best Western's cleanliness standards easily ( i happened to be there during the inspection..). The rooms are quiet,well maintained and far more luxurious than one would expect of a northen 'patch town'.. Celine and her industrious staff really have customer service down to a science. Even Nem the 'little' bartender goes above and beyond in his efforts to make you feel welcomed as one of the family.. The included breakfast is much better than many hotels offer.. The business room is comfy and quiet, more like a personal den than a sterile workplace. It's a long hotel, bring comfortable shoes if you end up at the northern end. The gym isn't huge but they have one. i ran instead. enjoy

  • 5
    « What a reTreat! »

    I had the pleasure of staying at this exceptional property and highly recommend it. I stay in hotels across the country and this is one of the best. The rooms are modern and most importantly very clean. Breakfast is a generous variety of choices, and everything i had was great. The staff are friendly, the front desk personnel were professional, and my meal in the lounge was to die for. I enjoyed every minute of my stay!

    5
    « High Level Gem »

    What a great hotel in the great North! Waterpark is fantastic, the food in the restaurant is superb. Especially like the variety of food and the quality of it. The staff are always really friendly and this is the best value in town.

    5
    « August 2016 »

    The hotel was a surprise. Clean, well appointed and decorated rooms with easy access to all amenities. Management and Staff were professional and courteous. Restaurant was excellent with a variety of choices as well as be amazing in presentation and taste. Thanks to Rebecca for guiding me with my menu choice; the shrimp and scallop pasta was excellent. Thank you everyone for making this an enjoyable stay.

    3
    « Expensive. But fun »

    Stayed in the room with 2 bedrooms and a kitchen. I like the space but the bed in my room was very worn and should be replaced. Flat screen tvs are nice in each room and livingroom. Everyone got to watch their own show. Took my daughter to the water park she had lots of fun playing on the slide. The hot tub was perfect no issues. Waterslide was awesome. lady at the pool area was very welcoming and friendly.

    4
    « good for a night »

    stayed here the one night on our way to NWT"S, room was a little noisy as the people in next room were outside frequently smoking and placing butts on the air conditioner, place was not full, so my suggestion would of been to not have guests so close together in rooms, but I guess it makes for easier housekeeping next day

    5
    « Excellent »

    We checked in there twice. The staff esp the manager are friendly and had provided excellent service. Room was very clean. Hotel is very accessible and the area is very safe. And they got one of the best breakfasts we've had in a hotel. Will certainly stay there again.

    4
    « The Best in High Level »

    This is our usual place to stay in High Level, we usually overnight here a few times a year. The hotel is very consistent, always clean, always a comfy bed, always friendly staff. I'm rating it very good because it is consistent. Restaurant is ok, breakfast is ok. Good food but if your a foodie - its just food - but to note, we haven't had a better dinner in High Level either.

    4
    « Great Rooms, Pool was fun, Restaurant was ok. »

    Stayed here for one night, The room was nice and big with full kitchen. Had dinner and breakfast in restaurant. Dinner was nothing special - Ended up being $90 for 3 of us (2 drinks, 2 meals and then a kids meal with pop) breakfast was alright the next morning.

    4
    « Good place to stay »

    Stayed 3 nights stayed up here for wedding La Crete. A bit far to drive but wanted a decent bed to sleep on. Our room had a firm mattress. We opted for the king executive room which had tons of room with a couch and 2 comfy chairs, a small table to eat at and chairs. It had a small fridge that chilled well and a microwave. The large bathroom had tub and shower combo, only problem there was tub was extremely slippery. They needed some decals on the tub to prevent falling. There were lots of lamps for lighting and big windows to let the light in. They have a waterpark that seemed very popular. Couple of small issues - they did not have blackout curtains which are really needed up there especially during the summer. The other issue was the fan / air conditioner hummed rather loudly all night in order to keep the air circulating. The housekeeping missed cleaning our room the 2nd day we were there so we mentioned it to reception. Other than that the hotel was clean and in good shape.

    5
    « Everything you need (and more) in one place! »

    This is our 3rd time staying at this hotel and we continue to be impressed by the amenities here. Our room was extremely clean and had a deep tub and spacious bathroom with high-quality toiletries. We were on the first floor, so we were able to park right outside our room - this is so convenient when traveling with kids! The Internet connection is fast and reliable. The restaurant was very good: family-friendly, polite and speedy servers, and delicious food. Our favourite park was the water park. It's clean and well-maintained and so convenient to access. It has a play area that is perfect for toddlers, a larger pool with a water slide and a hot tub. Some floating toys and life jackets are available for children. We really enjoyed our stay and will be back of we return to this part of Canada.

  • 4
    « High level BW »

    Excellent services and staff. Cleaning and very good hygiene. Best restaurant in town and very delicious food as well prompt services. I would definitely recommend my friends and family to stay at Best western hotels.

    4
    « A Good Stay in the North »

    I have stayed at this hotel several times in the past. The rooms are clean and the beds are comfortable. The staff is very polite and courteous and the food is good. The only thing I would mention is that the hallways is not solid (ie: concrete) so you hear the foot steps loudly when people walk up and down the hallway. Other than that, it is all good with loads of well lit parking.

    5
    « Great Stay »

    The Mirage Best Western is my choice of Hotels when I travel to High Level. The room is always great, clean, comfortable. The food is always fantastic and the employees always friendly. You get what you pay for with this hotel, it's not cheap but worth it.

    5
    « Nice place to stay »

    We had a long wait for someone to come to the desk and there was a mix up with our bill but it was sorted out. Our room was upgraded to a suite which was very nice. The bed was great, for me the pillows were hard and to thick, but that's just me. The air conditioner in our bedroom was rather noisy and never stopped all night. There was a nice looking restaurant but we didn't eat there. We did go to the breakfast buffet. There was a lot of choice but the eggs were cold, the sausage and French toast were great.

    4
    « Excellant Room and resturant »

    I try to stay at this location whenever I am in town. I like the full kitchens with the separate bed room. I travel about 80% of the year. I like to feel at home. It is time to change the mattress in the room I was in this time. I did not get my normal good nights sleep.

    5
    « The best of rural Alberta combined with big city flair »

    From the pleasant operators of the complimentary airport shuttle service to the excellent rooms, extremely comfortable beds, first rate service in every aspect and food and beverage choices-this hotel is a great and pleasant surprise and real gem. The Atrium which wraps around a good portion of the property provides the soothing sound of water and an open and airy atmosphere. Lovely place to enjoy the restaurant and lounge experience or sit and work. Jacqueline and Damien, in particular, provide exemplary customer service, but all staff, including front desk, aim to please in the most professional and helpful manner. For me, there is only one place to stay when in High Level, and it is the Best Western. With a water park and fitness gym, it offers comfort, quality and health/recreation options that create a superior home away from home experience, that is truly exceptional.In the inimitable words of Arnold Schwarzenegger "I'll be back". Thank-you Best Western.

    4
    « Clean hotel, friendly staff »

    I stayed here during a recent business trip and found the staff to be friendly and helpful...just as you might expect in a small town. The rooms were clean and had access to an interior corridor as well as to the outside parking lot...motel-style. Ask for an east-facing room especially in the summer when the sun doesn't set until after 10PM. Easily recommend.

    3
    « Expensive »

    The price is about 40 dollars more than anyone else and the breakfast was poor, no selection and poor quality. Has always been a little more money but had great breakfast. How you pay for coffee to take with you, Called manager to complain but no call back!

    3
    « OK stay overall »

    I didn't remember staying there, I remember why after the fact-it was an okay stay. Check-in was easy and the room was clean. I didn't love the bed and didn't get a great sleep...this is probably just preference, but disappointing nonetheless. There was a fair amount of noise transfer from the hallway. It didn't seem like people were noisy, yelling, etc-just simple walking, talking and luggage rolling. The room could use more towels, but the bathroom amenities (ex: shampoos, soap and vanity kit) were a nice addition. I tried several times to go outside to the balcony door but for whatever reason, the door would not open. Express checkout simple.

    4
    « Business travel »

    The big benefit of this hotel is they have a shuttle to and from the airport. The staff were very friendly and helpful and went above and beyond to keep me comfortable. It was very nice to have a restaurant on site. I would stay here again when traveling up north.

  • 5
    « It's an Oasis in the middle of nowhere... »

    I've been to a lot of Best Western Plus hotels, and quite honestly none stand up to the one you'll find in High Level in terms of overall experience, and service. It's top notch, and was surprised to find this sort of quality in the middle of nowhere Alberta. Would recommend, and will definitely be staying again.

    5
    « Awesome customer service »

    I have stayed at this hotel previously, and it has been great. Rooms are clean, the restaurant and lounge are fantastic. The night clerk Brandice made our stay much more comfortable, after a long drive. She went above and beyond to ensure that we had everything that we needed. We look forward to staying here again.

    3
    « Pretty average hotel but looked the best in High Level »

    In all honesty there wasn't a great deal wrong with the hotel, but I don't think I would be being honest with myself if I gave it any more than a 3*. This being said I'm sure this is hands down the best hotel in High Level as some of the others looked shabby at best. I went to High Level in November and if you know anything about the area at that time of the year there is snow EVERYWHERE. This being said when I parked up, the expansive car park was pretty clear which made parking easier. When I got inside it was pretty bog standard - what I come to expect from Best Westerns - clean, reasonably modern etc. Upon arrival at the front desk I was greeted by very friendly and helpful staff who clearly knew what they were talking about and were efficient at getting me set up in my room after a long day of travel. There is only two floors to this hotel so really theres no need to take the lift, so I grabbed the stairs - in the future take the lift. For some bizarre reason there is the worst draft on the stairs and you go from nice and warm to insanely cold when you go up them - it sounds petty but I would have rather taken the lift and stayed warm.... The room was pretty good. Nothing to write home about but the bed was comfy, and the shower/bathroom were pretty decent so I cant complain there. The breakfast in the morning was complimentary which was nice but if you do go for it, just take fruit and toast. The hot buffet was pretty nasty and cold. All in all I don't think there was an awful lot wrong with the hotel but for the price I paid, ($160+ per night) I wasn't blown away. I appreciate I wasn't in a place with a huge amount of competition so they can charge more, and also that, looking at other hotels around, this was clearly the best hotel in the area, but I just can't justify giving it more than 3* based on the quality vs what I paid

    3
    « Nice property but too pricey »

    Stayed at this property previously and it is good but overpriced given the other properties in town. Unless you like paying for the waterpark it is too highly priced. Also they confuse many guests by having their Waterpark posted on the sister properties websites and then you mistaken book the wrong hotel and get doubled billed.

    5
    « Best hotel in High Level »

    Excellent rooms, service, amenities and the best restaurant in town. Highly recommended if you make a trip up to "the strip" of the north. The internet in the rooms is also one of the best I've ever experienced

    5
    « Excellent bedding and excellent food, great staff »

    I stayed here January 24-30 for business along with 4 of my staff members. Not one complaint from any of us! The included hot full breakfast is an added bonus for sure. I upgraded to a king jacuzzi suite and the additional space especially the living room area with foot stool was super. I appreciate they are staying with technology as I could change channels and watch movie previews with my iphone. This is by far the nicest hotel in High Level and not to mention the food is outstanding and fresh.

    4
    « Comfortable stay away from home »

    Clean with all required amenities. The best option in town. The breakfast had lots of choices including hot menu items. Internet access was extremely reliable. The cleaners used a strong scented spray that was over-powering in the rooms. Doors to the outside and inside allow easy access to hotel amenities and vehicle.

    5
    « High Level Visit »

    I stayed at the Best Western in High Level and the staff and hotel were awesome. The staff were very helpful and nice to deal with. The room was clean and quiet. I checked in early and my room wasn't ready yet, so they upgraded me with no extra charge so that I could check in early!

    5
    « Northern Gem »

    This is an excellent property located in Northern Alberta and the "best" Best Western I have ever stayed at. It is a must if you are travelling through High Level. The pool and waterslide area is a great place to take the kids, they will love it.

    4
    « Great Service »

    Wasn't sure about what to expect for quality in small town Northern Alberta. It was great overall experience from quality of rooms to staff service to food at restaurant. The staff especially made me feel welcome at the hotel.

  • 2
    « Great restaurant and service, but poor room. Not worth the $200 charged. »

    We stopped at the High Level Best Western Plus on Dec. 19th 2015. Room was $200. Ate in restaurant - excellent food, excellent service. Went to room. Bet was lumpy and low in middle, very hard to sleep in. Not at all comfortable. Room was on first floor, half way down hall, near stairs to outside. Every footstep in hall, in hall above, in rooms beside and in rooms above, as well as most other sounds, were transmitted clearly to our room. For $200 I expect a comfortable bed and a quiet room. I can recommend the restaurant, and the service in general, but don't stay there and expect good value for your room dollars.

    5
    « Great Stay »

    Excellent Hotel, Great Staff, Awesome Food. We stayed here on our way to Yellowknife and we arrived late (3AM) but staff were ready for us, and our pooch when we got there. We all were very well rested for the next leg of our journey. Before we left we were able to enjoy a awesome breakfast and Starbucks coffees! Thanks!

    5
    « Fantastic Hotel »

    Our family of four states in one of their lovely suites. Room was clean and more than adequate for our family. The restaurant is wonderful. We had a delicious dinner with wonderful service. The FREE breakfast buffet is excellent. The service is wonderful and the staff wonderful. A great stay for families travelling from Yellowknife. Worth the price.

    4
    « Does Clerk Care? »

    Front desk clerks are included in "first impressions" of a hotel. Two hockey teams arrive 7:00pm with one clerk front desk. He didn't seem to care line out the door. Process speed quite like a sloth. Could have processed easily 3 guests at a time. One at a time was fine. After one team processed, a 2nd clerk arrived, from her break. Mmm....maybe come back, check guest in, and then a coffee break?

    4
    « Quality Stay, Friendly Staff, Free Breakfast »

    This is the best hotel in town. Rooms are very clean, spacious, and staff are very friendly. Breakfast is fee but can get very boring for those that stay for more than a few days as the menu is set and does not change. In fact, a number of hotels in town use exactly the same format of scrambled eggs, bacon, bread, and muffins. In the north one does not expect the same level of service for the same price but this hotel comes very close. Highly recommended.

    5
    « Spacious, Spotless, Satisfying breakfast »

    I stay here every few months and it's consistently delivers on quality, comfort and great service. Everything you'd expect from a + $100/night hotel room and service you'll find here. Plus enjoy the FULL breakfast (6am - 10am) and water slide pool park. Giant hot tub for the adults is located within a watchful eye to the park. Helpful hint: Rooms on the front side vice the back: Train tracks run along the back so its quieter out front.

    5
    « Excellent hotel and staff. Amazing pool! »

    Taka, the front desk attendant was excellent. Very polite, understanding and accommodating. He made our check in very pleasant and easy. Pool was clean and very entertaining. Stayed two nights and enjoyed every minute of it.

    4
    « Pretty Nice »

    Nice room with all the amenities. Attached resturant and bar with good food. Price range wa medium to high, but the taste was worth it. Not too busy as the oilfield has slowed down. Easy access with lots of parking.

    5
    « Great place to stay! »

    Great place to stay! The indoor water park was just the thing to tire out a 4 year old after her being stuck in a car all day. The beds were very comfortable. The included breakfast buffet had good selection, and though they did not usually serve it at that time of day, we were able to order a special meal to accommodate my wife's diet.

    5
    « See it to beleive it »

    This is such a beautiful property, only complimented by its delightful and caring staff. I was literally treated like a King throughout my 2 day stay. Props to the management for inspiring an etiquette of such friendliness and professionalism. The rooms are spotless, and the food is remarkable. You can really tell that the personnel care that the guests enjoy their time at the Hotel. Thank you to all the staff at the Best Western who made my trip (which I wasn't looking forward to) an absolute pleasure.

  • 5
    « ONLY place to stay in High Level »

    Fantastic service, great accommodations, fabulous food and atmosphere. Wouldn't go anywhere else! I stay here 8-10 times per year and always look forward to arriving, it's an oasis in a sea of dust. Staff here are amazing, food is the best in town and the beds are a dream IMHO.

    5
    « What a treat! »

    This is an amazing place to stay, a true gem in the North. The staff throughout the entire property are friendly and helpful. The food in the Lounge is incredible, and the breakfast buffet in the morning has everything you could expect and more for an inclusive offering. The rooms in the hotel are as clean and nice as you will find anywhere. I will go out of my way to stay here whenever I am in the area.

    2
    « puke on the bed when checking in »

    We checked into the room on August 16 to find actual puke on the bed which explained the funky smell. We called the front desk guy who simply said "I'll check to see if there is another room available [click]" who just hung up. No apologies. The restaurant staff are very friendly, but the food quality was poor. Our steaks had a funky shrimp taste as if it was fried in a pan just used for frying shrimp. This would explain all the empty tables. The rooms have 1 cup coffee makers but coffee pouches for 4-cup coffee makers.

    2
    « dj review »

    very unhappy. Highly unliklely we will be staying at a Best Western in the near future. We were told someone would would fix the heat as the room was freezing and that did not happen. Desk attendent was rude. we have stayed at Best Westerns quite a number of time but this was the worst and overall Best Westerns seem to becoming more expensive and yet less accomadating. We have been much happier with Choice Hotels overall.

    5
    « Great stay »

    I have stayed at various times in High Level enroute to Yellowknife from southern Alberta. The hotel was clean, the room was clean and the breakfast was good. What I found on this trip (late July 2015), was that the customer service was very good - good enough that I'm writing this review.

 

Getting to the hotel ...

All directions
·From: The north. Take Highway 35, when entering High Level the BEST WESTERN PLUS Mirage Hotel & Resort is on your left. ·From: The south. Take Highway 35, enter High Level, remain on the highway for two kilometers, the BEST WESTERN PLUS Mirage Hotel & Resort is the last building on the right. ·From: The east. Take Highway 58, when entering High Level the BEST WESTERN PLUS Mirage Hotel & Resort is the on your right as you approach Highway 35. ·From: The west. Take Highway 58 to Highway 35, turn left go 1. 5 kilometers, the BEST WESTERN PLUS Mirage Hotel & Resort is the last building on the right hand side.