BEST WESTERN Hotel Merrimack Valley,  Haverhill

3.5/5  - based on 386 guest reviews.
401 Lowell Avenue, 01832-3683, Haverhill, United States - See map
+1 978 373 1511 +1 978 373 1517

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
TripAdvisor Traveler Rating
based on 386 traveler reviews
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Stay at this 100% non-smoking Haverhill, Massachusetts hotel situated near such Boston area attractions as Fenway Park, the New England Aquarium, Historic Downtown Newburyport and Icenter. Welcome to the Best Western Merrimack Valley, located off Interstate 495 in Haverhill, Massachusetts. This Merrimack Valley area hotel is conveniently close to Canobie Lake Park, the Salisbury State Reservation, Hampton Beach and the Salem Witch Museums. The Best Western Merrimack Valley offers spaciously appointed guest rooms, each featuring a microwave, refrigerator, cable satellite television with HBO® and free high-speed Internet access. This New England hotel serves a complimentary breakfast each morning. Additional amenities include a fitness center, an indoor heated swimming pool, hot tub, guest laundry and full business services. Pets are welcome. This Haverhill hotel is close to many area attractions including the Budweiser® Brewery, New Hampshire and Northern Massachusetts ski areas, the Strawbery Banke Museum in Portsmouth, and the USS Constitution in Charlestown. Guests will also be close to attractions such as Merrimack College, the University of Massachusetts Lowell Campus, the Freedom Trail and the Boston Science Museum. Corporate travelers will appreciate convenient access to the Ward Hill Business Park, Osgood Landing, Raytheon and Cisco Systems. For superior customer service and a convenient New England location, make a reservation at the Best Western Merrimack Valley today! Must be 21 with a valid ID and credit card to stay.

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Room 1

Guest reviews


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based on 386 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
102
Verygood
 
123
Medium
 
77
Poor
 
45
Horrible
 
39
Business Business 53
Couples Couples 90
Family Family 162
Friends getaway Friends getaway 31
Solo travel Solo travel 29
Cleanliness
Location
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Service
Sleep Quality
Value
BEST WESTERN Merrimack Valley,Haverhill
  • 5
    « Good place to stay »

    Stayed here on our way from Pennsylvania to Bar Harbor. Have stayed in other Best Westerns and have usually been satisfied. This was the case here. It was a little past the half way point of our trip. A pet friendly hotel is a must for us. The staff was very professional and helpful. The breakfast was above average and there was a sufficient choice of items from which to select.

    3
    « Long stay »

    I stayed here for 10 days visiting family. The hotel is more like a motel really,no lounge or bar areas so it's straight to your room. The decor is quite dated,mid 80's style but the room we had was adequate especially at the rate offered. Breakfast was slightly odd for those coming from UK - ok but very much utilitarian with paper plates and plastic knives and forks. In summary, I would stay again as beds were comfortable and rooms at back are quiet but do not expect luxury - good value,quite basic facilities are what you will get.

    2
    « Stay anywhere else »

    There was food in the frig from the last people who stayed there. Candy paper on the floor that was not from us.. Never changed the sheets in the 3 days we were there. The shampoo that was in the room was half used and left there. The bath tub did not drain properly and the water dripped all night and the bathmat was black and the tub had mold underneath and the first time we stepped in to shower black bugs ran out from under the mat.

    5
    « Great area, lots to see »

    Never stayed here before and was pleasantly surprised with the shopping area and places to walk and enjoy the season. Able to visit with family in the area and see some of the country side. Easy access to major highways. I would definitely visit this area again to see more of what the states around have in store.

    4
    « Clean Room »

    I stayed here with a bus tour group Memorial Day weekend 2016. My room was clean with microwave and fridge. The area is great. Across the road is a shopping center with Marshalls, Burlington, CVS, a supermarket and a liquor store.

    3
    « Kinda creepy... »

    We were stuck. Couldn't find a place to stay at Hampton Beach, NH due to a seafood festival we didn't know about. Wound up driving west on I-495 to Haverhill, MA before we got a room at this place. It's very dated and the last remodel was like a botched botox job. Nothing about this place felt right. We got about 4 hours sleep and got out of there. Folks "hanging around" in the lobby could be gang members in central casting. The long, damp maze of corridors to our room could be a "B" movie set. The made-over counter in the lavatory was de-laminating and cracking... cracks so wide that small critters could live in there. Carpet was unfit to walk on with bare feet. Bed was OK... but a good nights sleep was not in the cards.

    3
    « a ok stay at best western »

    the best western Merrimack valley in Haverhill Massachusetts was a nice visit- the staff was friendly but some of them were not dressed properly in my opinion- the breakfast was good but getting to the breakfast area was terrible- not handicap accessible- no elevator- the breakfast was hot and the food was good but needed a bigger area for more people, we had to go to our room to eat and get a seat

    1
    « Cockroaches in Haverhill, MA Best Western Hotel!!! »

    I will NEVER stay at this property again. It's infested with cockroaches and is in need of a major overhaul of all its rooms. Gross!! The sink countertop was warped and cracking. They must have used 2 tubes of caulking around the wash basin to try and fill in the cracks. There were cockroaches on the floor, ceiling and on our luggage. Totally grossed out and pray to God that we didn't bring them home with us.

    2
    « Hotel needs upgrades! »

    in dire need of upgrading interior rooms, lobby, etc., doors do not properly close with and have huge gaps around them, rooms are dingy. No hot water or tea available throughout the day, only coffee. Long hair found in sheets and on floor and half full water jugs with broken seal found on tray with ice bucket.

    4
    « Best Western, Best Deal »

    Overall the hotel was clean, services provided were satisfactory and I felt confident that I got the best value/deal in the area! For a room with two queen beds, AC, a good size bathroom and closet, I paid under $200 for a Saturday night booking- for downtown Haverhill, that was pretty good!

  • 4
    « Not the best, not the worst »

    We live in Florida, but had to make a quick trip to New England for a funeral. We booked the Best Western due to location. We were in the back building next to on ramp for 495. Could not ask for a more convenient location. I had to run into Boston to pick up family from Logan a couple of times. Being right on 495 made this really easy. The hallways of the hotel smelled a little musty, probably from the indoor pool. There seemed to be ongoing issues with the elevator, although we never experienced any problems. In the hotel's defense, they had an elevator repairman out there for the first two days of our stay. The room itself was fine. The bed slept wonderfully and it was very convenient to have a refrigerator in there. The staff was very kind and helpful to us while we were there. If we had a need for a hotel in this area, we would stay here again.

    1
    « Disappointed patron »

    I have visited this motel for on going 8 yrs, and suddenly there was new staff, and my price went up by 20 or more dollars. When I arrived in spite of telling them I was arriving late and even called to tell them I was 45 minutes out, my single single was stifling hot, and smelly. This trip I only spent 1 night, I was so disappointed that I decided I will never return to Haverhill Mass motel, although it is the closest to my grandchildren. I would rather pay the extra cash to stay on the beach then to return there again and yes I told the young girl at the desk with the curling dirty fake fingernails.

    5
    « A Good Stay »

    Enjoyed it here. We were given a nice quiet room upstairs as we had requested. Good facilities & a nice swimming pool. Very pleasant staff. Good breakfast. I would recommend without hesitation. Immediately opposite all sorts of shops including a large Market Place where we sorted out our supper.

    4
    « Best Western Stay »

    Booked room was in newly renovated portion of hotel.. Room had balcony, comfortable bed, new furniture and very clean bathroom. Stayed for 6 days and hotel was quiet. Across the street is a plaza with Market Basket, restaurant. Hotel is conveniently located next to Route 495,

    2
    « Take extra money »

    The hotel charged us twice for the room. When we found out about this we were in Maryland and consequently out of funds to buy gas or a hotel room. The hotel would not help us for either. We had to stay in the car overnight. The next day we continued driving to NC after the debit card company restored our funds.

    2
    « old and tired »

    At least part of this hotel is old and tired and does not meet the Best Western standard that I've become accustomed to. A serious upgrade or a serious drop in price is required to match up the value here. I will not stay here again for the price I paid. I have stayed at other Best Western's in the US that have far exceeded the value for dollar spent than this place. Having said that I have no issues with the staff here, they met all my expectations.

    1
    « Find another hotel »

    If not for the fact I had a nonrefundable reservation I would have kept on driving. The hotel had trash in flower beds and parking lot. Halls and room had musty smell and dust everywhere. I must say the bed was comfy and no noise to be heard. The pancake machine was broken. The hotel staff seemed like they did not want to be bothered with my concerns.

    3
    « Has everything but »

    Has everything a traveler expects but the hotel is fairly old and the rooms we were in definitely showed it. The staff were excellent and the location was great to be able to get to local attractions such as Canobie Lake or Hampton Beach. Internet and breakfast also met expectations for a BW hotel.

    5
    « Front desk »

    Mari was extremely helpful during our stay, she was quick to answer any questions and provide us with information on the area. Jose also helped me finding things in the area and giving me a background.

    4
    « Great value! »

    Just needed an overnight stay on the way to Bangor. Older hotel, no elevator and Breakfast downstairs from where we were. That being said it was a good price at $124.00 and the room was small but very clean with frig and microwave plus a safe. Had trouble finding our room but Robert (front desk) guided us and couldn't have been nicer or more welcoming. Trouble with TV and George was there in 2 minutes just a glitch with channel. Again very nice and helpful. Nice indoor pool and jacuzzi plus small gym although we didn't have a chance to use it. Great location right off of 95 and there was mall across the street with grocery, liquor store and restuarants. Gave it 4 stars because of employees nice bed and the cleanliness and price.

  • 4
    « Very Nice Restful Sleep! »

    Driving from the State of Maine, we decided to stop for the night at Haverhill, Ma.,Best Western. It was late at night and tired, we checked in. The hotel was easy to find by GPS, the receptionist was very helpful and nice during check-in. We had the room on the first floor. The A/C was quiet enough and the room was very clean, the beds were very comfortable. We really appreciated the pleasant quietness in the room. We slept very well and comfortably very rested by the next morning, ready to continue our journey towards home in Ct. Thanks!

    4
    « In Town for a family party »

    The room was nice and clean , the beds comfortable . The hot breakfast was a good start to the day . It was confusing the way the halls and room numbers were directing you to go also to go to the breakfast room.

    2
    « It's a place to sleep »

    Feel bad for the 2 young people working at the desk when we checked in, but, we waited in a line to the door for 45 minutes to check in because the computer/ keying system was not working properly. The young man and woman were calm and friendly but did not seem to have any higher management support that they needed. The room was extremely hot and air conditioning worked just minimally. Room stayed hot and stuffy all night. The Bathroom was not very clean....multple hairs in the tub and on the floor.

    4
    « BW Haverhill »

    Good value for money. The facility and room were clean and well maintained and the appearance and helpfulness of the staff was excellent. Location is convenient but not near a lot of other facilities. I would definitely use this location again.

    4
    « Home away from home »

    Very convenient hotel with all the extras you need. Staff is very helpful. Could use updated mattresses but otherwise the rooms are very comfortable. Breakfast is included and offers all that you might want. The pool is great and there is easy access to local convenience stores, grocery stores and more.

    3
    « Outdated facility but staff is helpful »

    If you need a place to stay for a night and not looking for luxury, this is a good hotel. There is a pool but other services are limited. We missed the breakfast offering but received a good recommendation from the maintenance staff. Appears to be a compilation of several buildings so the layout is a bit confusing. Ask the clerk for directions to your room before roaming around the entire complex.

    4
    « Hotel Business Trip »

    Room was neat and clean. Staff is extremely polite and helpful. Internet worked perfectly. I would recommend this hotel to anyone looking for a quiet place to sleep without any issues for a decent price!

    5
    « Transportation specialist »

    Great place to stay rite from the start . I was greeted by Rosa the front desk specialist. She is great at her job . The check in process when very fast and easy . The breakfast was very good . The room was clean . I will stay again . I will recommend this hotel to everyone I know that is gonna stay in the area .

    1
    « Run Down »

    From checking in to leaving I observed a staff of folks that were completely inexperienced and inadequate to be working in the positions that there at. The hotel that was more like a maze to get around. I originally requested a handicap room, I called the hotel prior to arriving and was told that they would place one on hold for me, when I arrived there was not handicap room on hold so I had to stay in a room that was available for that night. The next day I went to the desk and that staff representative took 30 minutes to see if he could get me a room and finally I got one, I was told by the desk clerk that he would have someone move my items to the handicap room and that never happened, and I had to do it myself. I never got any maid service for three of the day's that I stayed and I had to find and ask the head maid to have someone change my dirty towels and empty my barrels.. I observed that the hotel indoor pool has no ventilation, Its like a sauna in there and the floor an fans are so dirty they haven't been cleaned in some time. The halls are a musty smell and there's no place that easy to find, the hotel is set up as a maze. I stayed in several Best Westerns and this by far was the worst.

    5
    « Nice visit »

    In our group was three adults and a 3 year old. We had a nice visit here. Our room was clean and inviting. We asked for and received more toiletries. Also had more towels delivered. We used the pool. The hot tub was too hot for us. We did get the continental breakfast. That was full of options. Make your own pancakes. Omelets and ham slices. All kinds of breads and muffins. Yogurts and fruit salad. Cereals and milks. We were happy with our room and the breakfast.

  • 4
    « great place to stay »

    very kind and friendly staff and great location right near 495 and shops like McDonald dunkin donuts and others and a shopping plazer wright across the street and a movie theater and not to far from the loop a mall with lots of stores

    4
    « Nice place to stay »

    Although dated (looks like it was an old HoJo), this BW was very clean and had the amenities we were looking for on vacation. Far enough to be reasonable in price, but not far enough from our destinations, Salem and Gloucester. What set this place apart was the staff...have to give high marks to Robert, Mari and Jess at the front desk, and Jose in maintenance. These folks were great and made the trip a breeze! Loved the breakfast every morning; clean dining area and fresh, cold and hot foods. Our 6 year old loved the pool, and my wife, the hot tub! Our stay here was great and we would definitely use the BW here again!

    1
    « Outdated »

    The place is very outdated and the tv is missing half the channels listed. Internet is poor at best. The front desk staff was very sloppy dressed. The pool had area had no towels and when asked they gave us shower floor towels.

    5
    « Very Satisfied »

    Close to shopping, restaurants, drug stores and easy access to highway. King rooms are on main level near pool and ours had a couch which is great when you just want to put your feet up and read. Good breakfast with lots of options.

    5
    « the best hotel in region »

    very professional , polite and helpful staff very clean and quiet rooms . truck parking available for big rigs and walking distance to eat out places and shopping its the best one in the region . i always get a feel at home feeling !

    5
    « One week stay-inexpensive, clean, convenient! »

    We stayed for a week to visit friends and to see Boston. The location is perfect! Everything you need is very close. CVS next door. Restaurants and grocery very close! Facilities are clean and well maintained. We loved the pool/hot tub, the breakfast bar was more than adequate, and coin-op laundry was great! The staff was very helpful and friendly!

    5
    « Great Staff!! Awesome Service!! »

    We have been to 5 star hotels and found the service to be equal if not better here at Merrimack. We stayed for 3 nights and our housekeeper Nidia was just fantastic! We had an issue and needed maintenance, Jose was super, he went above and beyond to fix the issue. We came with friends and we both enjoyed the pool and hot tub. A great way to end a day of sight seeing.

    5
    « Review of Best Western Merrimack Valley,Haverhill »

    Wanted to get away for a few days and most places I tried were booked. That was my lucky day. I never stayed at a Best Western before and I was more than pleasantly surprised. The facility was clean. the room was very clean. the staff was so nice and very helpful whenever I needed anything.

    5
    « Services above and beyond »

    All of the staff--Jared, Bill and George went out of their way to provide excellent service even though it was very busy at the time of check-in. George carried in our bags and Bill and Jared provided tips for our stay. What ever we needed was provided promptly and courteously. Taylor assisted us in the check-out process by providing us with extra supplies. The Free Breakfast was beyond the usual continental breakfast that most hotels offer, My travel companion and I are both senior citizens who had been traveling for several weeks. No other place provided such service as we received at this hotel.

    1
    « I can't believe Best Western allows their brand to be associated with this dump. »

    I've stayed at Best Western hotels all over the United States. I usually like them for their cleanliness, consistency and value. I honestly can't believe that Best Western is allowing this dump to be associated with their brand. I've never encountered a Best Western that caused me literally check the mattresses for bed bugs and the corners for cockroaches. My room was smelly, the wallpaper was peeling off the walls, you could feel the bedsprings through the mattress, the rugs were dirty, the windows were stuck open and the maintenance guy had to come force them to close, the furniture was broken down and gross...the list goes on and on. If this has popped up as a recommendation for you, move on quickly to the next recommendation. If someone has booked you here for business, call them and tell them you need an alternate hotel.

  • 5
    « A Nice Place to Stay »

    Friendly staff with all amenities from Free Breakfast to Swimming Pool / Fitness center at an affordable rate. This is a place to stay if you are in and around Boston & looking for a night or two stay.

    1
    « Never stay here again. »

    Where do I begin. Since retired, wife and I have traveled quite a bit staying at least 25 nights away from home at Best Western hotels. Last two stays, thought I was booking stays thru Best Western website but was tricked into booing thru Expedia. Result, cost me much mot than expected. First night paid over $100 and then second night over $188 both for substandard hotels. I'm outraged and call to Best Western directly received no satisfaction. Will certainly look into other chains before booking again.

    5
    « employee Joe »

    My experience was enjoyable due to employee Joe who went above and beyond to make check in easy and my short stay a pleasure. I have stayed at the best western quite a few times this past year and I remember Joe being the same friendly, caring employee as he was on july 7th also.

    3
    « Stay at Best Western Merrimack Valley, Haverhill, MA »

    Stayed 1 night. Layout of hotel odd. We were a distance from our car. We did not want to go out for dinner so I ordered takeout and picked it up. I would recommend the hotel tell you of places to have dinner food delivered. Need more then 1 washer and 1 dryer.

    3
    « The hotel was just off the highway. »

    After checking in we found our room and it was clean but dated. We have stayed at Best Western before and been very happy. However, after a long day on the road, we checked in and went across the street to the 99 restaurant for supper. We were both tired and just wanted to crawl into bed and get an early night. however, at 1:30 am there was a drunken guest banging on his door which he had been locked out of by his girlfriend. we called the front desk and they said don't worry it is only a drunken guest. They eventually came up and around 3:30 am the noise quieted down. In the morning when we checked out, we saw glass all over the hall carpet and the fire extinguisher had been used to pound on the door and sat on the floor outside this drunks room. I complained to a "very nice" lady at the front desk in the morning and told her what had happened. She appeared shocked and quickly reduced our bill by $30 and gave us an additional 5000 points towards our rewards program. Very satisfied with that outcome.

    4
    « Good hotel »

    Good # indoor pool and hot tub was great # Breakfast was nice. # checkout was quick. # location was nice. Shopping center is bang opposite. Lot of good restaurants nearby. # Rooms were good size # good security. All doors need room key to open # close to freeways Not so good but not really bad # person on early morning shift was not that friendly....was trying to act smart. # wifi kept dropping # big hotel so had to walk a lot from registration desk to room, room to ice machine, room to pool etc

    4
    « Good location, good accomodations »

    Stayed at the Best Western for 3 nights while attending a family function in the Haverhill area. Convenient to major roadways, and easy access to town ,restaurants & stores. Good breakfast served each morning, the staff is very friendly & courteous. Nice rooms, yes could be brightened up & updated. Pet friendly hotel so if you have allergies ask for a room away from the pet allowed room area. Nice pool ,exercise room. Front desk staff greets you with a friendly smile.

    4
    « Great staff »

    This was a very good stay, clean and neat. Staff welcoming and helpful. Many places to dine nearby and easy to find. Only one hour from our cruise to Star Island. We forgot about finding out about breakfast... but we enjoyed the break.

    3
    « 3rd floor LARGE rooms! »

    Good friendly service with a good breakfast, big pool (chilly), nice hot tub, 90 degrees in the pool area. It was confusing getting from the third building to the pool. Make sure to follow the signs. We had a two queen bed suite. The room was very large and pretty clean. Beds were somewhat firm. The building is old and has a musty smell. It couldn't be smelled in the room we stayed in. It was too pricey though, buy prices were comparable with the area.

    5
    « Great place to stay »

    Spent the night 6/11/16. Room was spotless - so nice to see the light colored spreads on the beds. Bathroom was very clean. A breakfast was included with the room and the choices were abundant. Would recommend this location to everyone.

  • 4
    « Nice Place in Haverhill »

    Nice hotel. Huge rooms. Great breakfast. Excellent pool and fitness center. Very convenient location to highway, CVS, restaurants, and gas. Property is a bit old and could use some refurbishing, but overall a great value in a great location.

    5
    « Excellent »

    Really impress, This will be my new Fav hotel to stay. The Breakfast is ok, I loved it, and they are always putting fresh food and taking care of everything. Once I enter the room I like it. It didn't stick like others hotel, nice deco, comfortable bed, bathroom, loved the balcony on the second floor. And what I liked most of all is that the hotel was/is clean. The price was just a bit high but it was because of the holiday. But not bad at all for the price. 100% in all aspect.

    2
    « More like Worst Western »

    Stayed here for a week because my employer books the cheapest place they can find. Although it wouldn't be bad for a night or two I wouldn't recommend it for a long term stay. The Good- The internet is pretty good, at least in my room. They were able to accommodate an early check in. The Bad- The temperature control knob to my refrigerator was broken off. There was no way to tell what the actual temperature was set to. This resulted in slushy beer and a frozen solid rotisserie chicken. No elevator so you have to drag your bags up and down the stairs. The beds aren't very comfortable and the pillows are horrible. The rooms and the hotel REALY need updating. The whole place resembles a trip back to the 70s. The Ugly- The doors leading into the rooms are extremely hard to close, which means you basically have to slam it. And if you have to slam yours, everyone else has to slam theirs. The rooms are by no means soundproof. Day and night the hallway is full of the sound of slamming doors. Given the choice (which I wasn't), I wouldn't stay here again.

    2
    « Wanted a clean, economical place. This fell short. »

    Smelly room with spotty wi-fi. It wasn't dirty, but the odor was gross. Found the staff to be pleasant and polite. Breakfast was so-so. Feel the overall stay was overpriced by about $25. Wi-fi is spotty.

    2
    « Internet was sketchy »

    the internet was sketchy. It worked the evening that I checked in but not the next morning. I travel as an engineer so internet is crucial for me. I was disappointed in that part of service. The check in was quick and the lady was polite.

    5
    « Great place to stay! »

    We've stayed at this hotel before and we found it great in the past and again were pleased with it. It is so easy to get off the 495 and back on. Close to lots of restaurants and shops. This time one of the staff went out of her way to get us a room closer to the front of the hotel making it easier for me to access the entrance. I only wish I had taken her name to give her recognition here. She was wonderful! The room was clean and quiet. There were bottles of water in the room! Thanks! We were also given a little bag with water and snacks. The desk staff were friendly and helpful. The breakfast was fine. We will certainly stay here again when passing through.

    4
    « Location »

    Good location for tired travelers. Just off the main road. Many restaurants near by. Can walk to McDonald's or Chinese. Also CVS and Grocery store within walking distance. Only minor flaw is you leave your window open you can hear some noise from highway.

    3
    « ok for the price »

    Hotel will need some remodeling, rooms are clean but old furniture, bed is comfortable. Even if the hotel is near a highway and main road, our room was quiet and peacefull. There is a good variety of item for breakfast and the breakfast area is nice and clean

    3
    « They had everything we needed »

    The Best Western in Merrimack Valley was nice and quiet, I haven't stayed there in many years. The hotel is surrounded by restaurants, shopping center, gas station, right next to a CVS but our room was still very quiet. The hotel is not fancy but very clean and had everything we needed. The bed was comfortable and the shower was awesome, wanted to stay in there for hours! It was close to my family as we had traveled to Haverhill for a funeral for my father. We met Nidia a few times in the hall and she took care of our room when we needed it, very nice lady!

    3
    « Very nice stay »

    We found the hotel acceptable, very quiet and comfy though. Very close to the shopping center, restaurants, gas stations the highway and banks. We also noticed an off odor when we walked in from the street but not too unbearable, does need some attention though. Our room was neat but we did notice the furniture needed to be a bit updated as nothing seemed to match or arranged in order to utilize optimum space. The staff was very friendly and helpful! And a big thank you to Nidia for taking care of us as we needed :-)

  • 5
    « Awesome night »

    My husband and I loved our stay. We stayed in one of their suites and it was very beautiful. The room was clean and gorgeous. The staff was extremely friendly and helpful, from the moment we entered until the time we left. We look forward to one day returning. The surrounding area was very nice also. Their were plenty of stores, restaurants and entertainment. It was right off the highway.

    5
    « Very pleased with the Merrimack BW »

    We enjoyed our stay at this hotel. Everyone was very accommodating from the front lobby desk check in process up to our check out two nights later. I would highly recommend this hotel. The pool area was very well kept. The hot tub was also very refreshing. I also found that it was very quiet. One thing I did like was the presence of security guards. That added a level of feeling safe in the hotel.

    4
    « One night stay »

    Real good place to stay over for the night, good restaurants and gas stations close. A little expensive but worth one night. Very friendly staff, easy access back to highway. Would stay here again without hesitation.

    4
    « A great place to stay »

    I stay in this hotel when I am in the area (twice a year). I always use a coupon and never had a problem. Nice room and breakfast, terrific staff. Convenient to most business in the northern tier around Boston as well as southern New Hampshire.

    4
    « Good room for kids »

    This was a good stopping point with our two kids. Breakfast and wifi were good. The desk clerk enrolled us in the rewards program when they heard we'd be staying in a BW hotel twice more in the next year. Corridors a bit dated but everything worked. We would definitely use this hotel again.

    5
    « Excellent Stay »

    We had an excellent stay, the staff was very friendly and helpful. Our room was very quiet with no late night noise. We had a very comfy king bed, so comfy, my husband is buying one! We had a very nice breakfast with good coffee. The whirlpool did the trick! we were relaxed and felt 20 years younger! Across the street is a small shopping center and a gas station that was very convenient, and a pharmacy next door. All added up to a perfect stay!

    4
    « Stopped over on way to Maine »

    We wanted to stop halfway to Maine so we picked this for the Hot Tub and were not disappointed. clean room , inexpensive and with indoor pool and hot tub .. breakfast was very good also.. very friendly staff.

    3
    « Basketball mom »

    Rooms were good size. Breakfast was good. Didn't appreciate the kids running in the halls all night. I had a sick child and had to call to complain. Also had a strong smell in the hallway of "weed". Pool floor needs to be redone. Pieces were floating in the pool.

    5
    « Great Place to Stay! »

    I am a frequent traveler and have a great experience at this Best Western location... staff is courteous and very helpful. Also, the condition of the rooms are great! Heard they are re-doing some of the rooms/carpets... once that's done, it will be more nicer than today.

    4
    « Good Place to stay »

    Nice place to stay if you are in the area for a layover or a couple of days. Staff is friendly, rooms are clean and the grounds are safe. Nice indoor pool. Good breakfast. Easy access to shopping and restaurants, all within walking distance.

  • 4
    « A great place »

    After a long day on the road, this Best Western is a gem. Friendly staff, clean modernized rooms. Most traveler services within walking distance, pharmacies, grocery and restaurants. The '99' has great food at reasonable prices.

    4
    « Overall very good experience »

    Overall we had a pleasant stay but Breakfast was from 6am-10am and when we got there at 9:00am to eat there was NOTHING left and no one in sight preparing or putting gout more food. Our room was on the chilly side, which I usually like but even for me it was too cold. I set the heat on 70 degrees and made sure it was on Heat setting and not the cool setting on the thermostat, it still blew cool air. The heat, if you want to call it that, was loud when it turned off and on all night. The vent in the bathroom is not very strong so the humidity from the shower lingered. It also ran nonstop and there was no off switch, there was a sigh that said the vent will remain on and it was connected to the main ventilation system. There was only a stand up shower which was fine but it leaked water like crazy and left puddles on the floor, yes, the shower curtain was inside the shower not outside. We had to use our extra towels for the puddle.

    4
    « Very Good Experience on the Budget »

    The hotel was very clean. It seems to be have been updated with new carpets. Ther room was good size for the family of 4. Basic breakfast was included. I feel this was very good value and reasonable price.

    4
    « Great stay »

    We only stayed for one night but would stay again. The beds were really comfortable and it was quiet at night. The room was updated nicely and the staff was great. Breakfast was even good.The location was good but you could drive right by it if your not using a GPS.

    3
    « Good for the money. »

    We have stayed here at least 6 times on our way south for the winter. The price is fair and the rooms good. We love the location for our trip and the large shopping center across the street is a bonus. Staff is friendly and very good. Never a noise problem. So would I recommend.

    3
    « Roadtripper »

    Needed a last minute roadtrip overnight and opted for the Best Western as was not hard to find. Room was basic and clean. I didn't feel 100% safe because this property is in a high traffic area, several warning signs in parking lot to take valuables with you and hotel not responsible, etc., and some of the guests were seedy looking. Security is on-site. My bed was comfortable and I could see my car from my window. The lobby coffee was actually good! Some restaurants nearby if you need them.

    4
    « Good for night or 2 »

    Easy on/off to I-95. Would stay again for a night or 2. The staff at the front desk were very friendly and helpfull. Rooms were clean and comfortable, convient to points in New Hampshire & Maine. Breakfast eggs were cold & rubbery. Would go to McDonalds before I eat breakfast there again.

    5
    « Excellent »

    Hotel was excellent well look after and the staff were excellent no problems at all. Thanks again everyone for making our stay great. Getting to the hotel was easy too from the 495. Got our info from the road signs.

    4
    « Snowbirds to Florida »

    We spend 3 nights on the road en route to Florida for the winter. We off-ramp I-95 and stay at hotels which offer low prices and a complimentary breakfast. This BW Merrimack was our first night on the road. Every thing was to our satisfaction, beds very comfortable and early breakfast (6:00 am) worked for us.

    3
    « its a dscent place »

    Check in went quick and smooth. was easy to find right off I-495. this hotel is kinda spread out. we had to enter from the very back. go down this short steep hill is a blind spot there, they have a mirror there to try to help. plenty of parking. we were on 2nd floor right off elevator. which had this musty smell. got to 2nd floor. apparently no heat in hallway. was always very chilly in hallway. we had a handicap room. very spacious room. very clean. heat was not on took a couple hours to really warm up. was a refrigerator and microwave. a very large bathroom, beings floor is marble bathroom room floor was cold. would get cold in there if you leave the door closed for an extended time. was some water stains on the seam of the ceiling. not an issue for me. room in a very quiet area. no hallway noise and none from outside. beings hotel is spread out. its a tricky walk to front. would have been nice to have a roadmap I guess. the big issue for us was. the pool area is closed. was told due to yearly mait. said it may be til thanks giving til pool area is open again. there's nothing really saying its closed. til we asked. for breakfeast has the usual fare, premade eggs, sasauge. make your own pancakes, fruit, did have sliced cheese. french toast sticks. but hot food was luke warm, so you hade to microwave it. a bit chilly in there. overall hotel worked for me. was part of a package deal. price wise in of itself there's better overall hotels for a little more. about 45-60mns to and from logan airport, depending on traffic. traffic in the region can be heavy at anytime. a Cumberland farms store across street. have to travel a little bit to restaurants and shopping areas. would stay there again if I had to.

  • 4
    « great local »

    The staff is very pleansant and accomadating. Very clean and comfortable. Pancakes at breakfast. Will stay again. The location is very convenient.It has a grocery store near by and several other stores. Very easy access to highway.

    1
    « No Manager on Site?? Horrible breakfast, cold pool. »

    Need to train staff to be able to check in and out using all methods of payment if a manager is not on site to help. Do not give a receipt and say you are all set and then charge other credit cards once having been checked out because the staff in poorly trained and unable to process a gift card to their own hotel!!!!! Breakfast was terrible, my kids would not even eat anything. The pool is heated??? or so it says, it was cold we swam a few minutes and got out. This is not a hotel I would go to again.

    5
    « Breakfast Bistro Plus »

    Their breakfast Bistro was an interesting experience, the variety was tremendous, every day was something new and delicious. I looked forward to the next mornings breakfast. not to mention the maid service, the indoor pool & spa, Plus the comfortable Rooms. Access to the Highway, walking distance to the local shopping area, a Dinner Theater rite next door, I could go on and on. The Best couple of days away from home!

    5
    « Great location, great staff, great hotel »

    This was my second time staying at this hotel, and I'm very pleased. All the hotel staff were helpful and courteous. I love the hotel's location-- walking distance to the shopping center. I will definitely come back again.

    5
    « Great everything. »

    Great service, great room, great breakfast. Everyone was very nice and helpful. Cookies and coffee served at the reception and staff offered to make my business card into a luggage tag, which was delivered to my door afterward. Room was clean, and we also got a late check-out. Just wonderful!

    4
    « Bett than expected »

    I was apprehensive after reading some the reviews but this hotel was perfectly fine for a one night stay. The room was large, clean and had coffee maker in room. We used the laundry facilities which were reasonable at $2 a wash/dry. My only complaint is the price, it was the most expensive motel we stayed in on a 2 week road trip. It's close to Boston, but not THAT close so unsure why there is such a premium.

    3
    « Better than previous reviews indicated »

    I have to disagree with some of the previous reviews... Yes, the hotel décor was rather dated but the room was fine. Its wasn't dirty and nothing was broken, as others have indicated.We have no complaints about breakfast. The chinese restaurant across the street was good, with large portions at a reasonable price. In general the hotel was good value for money.

    3
    « Needs an upgrade »

    Our room was alright. Nothing special. The bed was nice. It was nice having a fridge. The rugs look tired. I think the hotel needs an upgrade. Not your usual 2 1/2 star hotel. It was easy off the highway and there is a McDonalds right across the street. It was better than the write ups.

    4
    « Best Western Haverhill »

    I usually stay at the Best Western in Concord but the meeting was further North this time. Its a good place to stay, I liked the room and service. The Hotel people went above and beyond to help when I was locked out of my car. I will stay there again when in the area

    5
    « Great place to stay »

    If you are looking for an ideal location with everything you need across the street, this is the place. We stayed here as a base to visit the surrounding areas and we enjoyed our stay. Very nice full breakfast that changes each day and very comfortable, clean rooms.

  • 2
    « Dirty and Expensive »

    This motel is not what is expected from a Best Western facility. Overall, it is deteriorating and is dirty. The common areas , elevator, stairways, breakfast area, etc. are all in need of some type of repair, replacement, or renovation. Furthermore, the room rate is very high for the area. It would be wise to spend the amount on a more upscale motel.

    1
    « MANAGER needs customer service training »

    Good friend whose Pet Rescue vehicle broke down asked to be able to stay TWO HOURS till vehicle was fixed....NOPE that will be $140. WHAT>??? for 2 hours??? She did not want s to sleep in for 2 hours! Her vehicle had broken down. This is a lady who dedicated her ENTIRE life to rescuing and fostering animals...and she is treated like this??? Not in my book. This so-called Manager needs 1) more customer service training or 2) be demoted or FIRED.

    5
    « Treated Well in the Middle of the Night »

    Because of our late arrival to Boston Logan airport (Midnight), we had specified late arrival, and a very welcoming gentleman met us at the desk, though it was 1:30 a.m. Our room was on the ground floor, clean and well-equipped. The bed was comfortable, and the complimentary breakfast included healthy options including eggs, make your own pancakes, fresh fruit and yogurt, and was presided over by a very friendly attendant (something new for us, in a reasonably priced hotel, and very nice). Checkout couldn't have been easier, and we were asked if we enjoyed our stay. Well worth what we paid.

    2
    « Spend $20 more and go somewhere nicer »

    You'd think for $100 night you would get to stay at a fairly nice hotel. Think again. I knew the minute I walked in this was going to be a crappy place to stay. Had I not prepaid, I would've hightailed it out of there. The hallway was hot and smelled of that fake perfumey carpet sprinkle stuff. The bottom of the pool looked like someone had been throwing boudlers into it, pitted and flaky and was either moldy or dirty. The jacuzzi (1 of the 2 reasons I picked this hotel) was only big enough to hold 4 people MAX and it wasn't very hot (NOTE: watch that last step into it, it's a big drop and my husband almost fell.) The room is awkwardly laid out. No exhaust fan in the bathroom an they "decorated" with plastic shell shaped soap dishes and the design is completely outdated (they still have wallpaper in the bathroom. Can anyone say MOLD?) The air-conditioner looked like it was 20 years old (a wall unit) and due to potential mold issues, I was afraid to turn it on. One great thing was the ability to open the windows, but because we were on the bottom floor and they were the crank type, you had to close them before leaving the room or going to bed due to security. Therefore, no air flow at all. Pillows were filled with foam chunks. The TV was large and nice and the mini fridge was large and fairly new (the other reason I chose this hotel; fridge & microwave) The coffee cups were of the cheap toxic foam variety. Could only find four outlets that weren't being used by hotel things to plug things in, in the entire room. Two in the desk lamp, one behind the refrigerator and one in the bathroom. The free breakfast was your standard frozen reheated stuff or processed from a box. Internet was substandard. I will never stay here again and neither should you!

    2
    « This is no bargain. »

    Stayed there 4 days last week...best I can say is that I would never stay there again. After I checked in...I walked about a half a mile to my room and when I got there the keys would not open the door. Was told that if you touch the room key card with keys, another credit card, a ring...almost anything at all...the keys wont work. It took 3 trips to the front desk to get in to the room. The room smelled of mold, the beds were uncomfortable, there was no complimentary shampoo. The bathroom looked like it had been through the war. The countertop which likely should have been replaced many years ago was instead repaired with a reddish fixant which was a poor attempt at looking like the original countertop. There was a cigarette burn on the toilet seat and the bathroom floor while it looked like it had been washed...it also looked like the dirt had gone in to all the nooks and crannies around the tub and perimeter walls. If you have some reason to be in the area and can find no other hotel...this place will do...but if you are looking to stay in a nice place, this isn't the one. I will say that the staff members that I came across were cordial and efficient. Also, if you want to use the computer in the lobby ...its dial up, slow as could be and you are limited to 20 minutes.

    5
    « Very happy with Best Western, Haverhill »

    The place was nice and clean. it is simple but very nice.There was a nice indoor pool, and shopping if you needed anything. Very pretty area close by and not far from Boston. It was quite, staff was pleasant. The breakfast was more then I expected, very good and I am picky. They have coffee in the reception area and the beds are comfortable.

    4
    « It was all good »

    After reading so many negative reviews (and after a nightmare of a motel experience the night before in another state), DH and I were concerned after booking this through Hotwire. This is a very nice property! We had not a single problem and would stay here again with no qualms. Mattress was firm, property is well maintained, walking distance to a 99 Pub, staff is friendly. It was a nice stay - and we stayed there three nights. The only "negative" part was a soccer team staying there our last night and there was no way to get to breakfast the last morning. Those hungry young guys were not interested in letting other folks get to the food right away. We simply walked across the street to a McDonald's and had something equally unhealthy to what we might have had at the hotel. : ) There are a couple steps between the lobby and getting to the rooms. That might present a problem to some folks. There is a shopping center across the street. Marshalls is one of the stores. We do not have a Marshalls near us, so I had an hour of shopping fun. Unless we had some strangely unique experience, my advice is to ignore the negative reviews.

    5
    « Great Value - excellent service- Boston area »

    Beds comfy and spotless, as were the towels. Location great, right off I495, exit 49..Rooms large, great breakfast, friendly staff. Just 6 hours from Canadian Border at St. Stephen/Calais and 7.5 hours from Niagara Falls, New York.

 

Getting to the hotel ...

All directions
·From: The north. From Interstate 495, take the exit at the dual exit ramp 49/50. Continue south to ramp for Exit 49. Turn left at the stop sign, over the highway to traffic light. Turn left at light onto Lowell Ave. The BEST WESTERN Merrimack Valley is 200 feet on the left side of the road. ·From: The south. From Interstate 495, take Exit 49. Turn right at the stop sign and turn left at the traffic light onto Lowell Ave. The BEST WESTERN Merrimack Valley is 200 feet on the left side of the road. ·From: The east. Follow Route 133 west to 97 North, to 113 North. Turn right onto Lowell Ave. The BEST WESTERN Merrimack Valley is located 200 feet on the left. ·From: The west. From Interstate 90 e...

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