BEST WESTERN Premier C Hotel by Carmen's,  Hamilton

4.5/5  - based on 651 guest reviews.
1520 Stone Church Road E, L8W 3P9, Hamilton, Canada - See map
+1 905 381 9898 +1 905 381 9888

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 656 traveler reviews
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Hamilton's first luxury boutique hotel welcomes you! The BEST WESTERN PREMIER C Hotel by Carmen's offers you the modern conveniences of home in a comfortable and classic setting. Our hotel is immediately accessible from the Lincoln Alexander Expressway and Red Hill Valley Parkway, and is just minutes from the Queen Elizabeth Way, (QEW) and 403 Highway. Conveniently located 40 minutes from Toronto and the Niagara Falls/Buffalo, the hotel is a central destination for those traveling to Southern Ontario and Western New York. Enjoy unique services including indoor Oasis pool, Rocky's fitness centre, lobby refreshments, business centre and free Wi-Fi. Whether planning an intimate wedding, corporate meeting, or special family occasion, the hotel's Castelli ballroom can accommodate groups from 10 to 125. World class cuisine and sophisticated service awaits you. Baci Ristorante, located in the hotel lobby, serves quality Italian cuisine in an energetic and cutting edge setting. Masterful pizza, pasta and veal dishes will be complemented by a selection of premium Tuscan wines. Your hotel experience will be enhanced as you embrace a touch of Italian culture. All of our rooms and suites are themed after Italian icons and cities including Frank Sinatra, Sophia Loren, Vince Lombardi, Leonardo Da Vinci, and Venice. Custom artwork featuring these personalities and cities define each room. While in Hamilton enjoy entertainment offered by Carmen's Dinner Theatre, Hamilton Tiger-Cats Football, Theatre Aquarius, Hamilton Place and Copps Coliseum. Cultural amenities in Hamilton include the Royal Botanical Garden, Dundurn Castle, the Art Gallery of Hamilton, and the Canadian Football Hall of Fame. Make your online reservation today and experience the luxury! Restaurant and bar onsite now open! Enjoy your stay.

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Room 1

Guest reviews


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based on 656 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
533
Verygood
 
88
Medium
 
15
Poor
 
11
Horrible
 
9
Business Business 158
Couples Couples 206
Family Family 192
Friends getaway Friends getaway 34
Solo travel Solo travel 30
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Premier C Hotel by Carmen's,Hamilton
  • 4
    « Night away »

    This was our 2nd time staying at this hotel. We love it very much. The rooms are gorgeous. We stayed in the Dean Martin room this time. Was beautiful they did a great job. Chocolate covered strawberries my Husband ordered to surprise me tasted amazing. My only complaint was the water pressure in the tub. It literally took 2 HOURS to fill up. I wanted to have a bath in the morning but didn't have the time to wait that long for a bath. The tub is Very large but the water pressure is the issue the water just trickled out. Aside from that the hotel is beautiful and would stay here again.

    5
    « Perfect Hotel. »

    Great location, rooms and staff. They even offered recommendations for the preferred parking to take the GO Train. Hot chocolate in the lobby was a pleasant surprise. This location was really central to everything and an Italian Restaurant on site.

    4
    « Weekend Away »

    My husband and I chose this hotel as we always stay in Best Westerns and had earned enough points to get one of our nights free. They also offer a CAA discount. We booked the honeymoon suite - figured after 20+ years of marriage plus children we would appreciate it more than newly weds :) It was very cozy. Jacuzzi tub, fire place, kitchenette. The view however is of Hamilton but at night the lights were nice.

    5
    « THANK YOU Kyle and Carlos!!!! »

    From the moment my husband and I came into the hotel to the time we left, the staff at the hotel made sure we had an incredible experience. When we first arrived at the hotel Kyle at the front desk was great - making us feel welcome and telling us about cool local places and different things we could check out during our stay. The hotel was clean and the amenities there were perfect. When we approached Carlos at the front desk about seeing if there was an upgraded suite available, he ended up putting us in the honeymoon suite completely FREE OF CHARGE! It was awesome - huge suite with whirlpool tub, beautiful fireplace, kitchen area and king size bed! Before seeing the suite, we were heading out for a few hours and needed to leave our luggage in the storage area by the front lobby. When we got back to the hotel, Kyle had already put our bags in our room for us and had even thought to place our perishable food items in the fridge :). BEST CUSTOMER SERVICE EVER!! Would recommend this hotel to anybody. Can't wait to go back again!

    3
    « Not what we expected »

    Upon Arrival our Premiere Suite was well appointed although you would expect to receive complimentary water in your room upon arrival. The toilet tissue was low grade for the type of suite we were in, we were rushed out of the room twice even when we asked for a half hour late check out. We also were locked out of our room during breakfast and took 15 minutes to have someone let us back in.

    2
    « Overrated »

    We stayed there on Saturday, November 5th. We read great reviews of the Hotel. We stayed on second floor. A live band played from about 9:30 pm to 12:25 am. The music was very loud. I called down at 11 pm asking if they could turn down the sound. I will as told no. On Sunday morning we noticed broken glass in the parking lot. The restaurant is good but not great. No need for multiple TV screens in restaurant

    5
    « The best hotel staff and room I have had the pleasure to stay at »

    I booked a room through hotels.com, after an extremely frustrating day at work my husband and I arrived at this hotel Friday night for our stay. Turns out hotels.com did not actually book our room and although I had a confirmation and had already paid,the hotel was fully booked.The wonderful staff at this hotel felt really bad and upgraded our room for Saturday nights stay as well. This was not the hotels fault as the blame is with hotels.com.

    4
    « Nice place, good location, friendly staff, good restaurant »

    This is the best place I've staying in Hamilton so far. Plenty of parking (except when there is a wedding). Good value. Staff is hard working and very friendly. Restaurant has wood stove with great thin crust pizza.

    4
    « A night out »

    This is a beautiful hotel. Took the girlfriend for a night out in Hamilton and decided to stay the night last miubte. The hotel was very nice from entrance to the room. Staff was courteous from check-in to check out.

    5
    « Carmens in Hamilton »

    Great place to stay, rooms are large and clean. Staff is great from the reception to the restaurant. Food at the restaurant is some of the best in Hamilton, recommend the lamb and mussels. Portions are large

  • 4
    « One Night in a Best Western that Didn't Feel Like A Best Western »

    We were only at Best Western Premier by Carmen for a night. It was a fairly smooth experience. The layout of the building was a little confusing, with the entrance to the hotel being at the back of the building, but that was no major issue. The decor is very flashy, kind of rock'n'roll meets old Hollywood style. The staff were nice and let us leave our luggage behind the front desk after we checked out while we made arrangements for our next accommodation. There's no complimentary breakfast, though there is a restaurant. The wifi was free but had a very poor signal. Overall a smooth experience.

    5
    « C Hotel is a Winner! »

    This hotel is a delight to the sights and senses. A wonder in the city of Hamilton on the Mountain. Beautifully luxurious suites with jacuzzi tubs, kitchenettes and fireplaces. Great customer service and really quick check-in. We also visited Baci Restaurant which serves up great wood-burning pizza and other delectable delights.

    5
    « Not your typical Best Western »

    This hotel was recommended to me by a client and I was not disappointed. Although it was a bit of a challenge to find the front entrance, once inside I was pleasantly surprised. I was warmly welcomed and my Best Western Rewards Card was immediately recognized. The theme rooms were "cute". I was in the "Tomei" room and Melissa's pictures adorned the walls. The room was ample. the bed comfortable and the shower stall impressive. Internet was included and there was coffee in the room. I ate dinner and breakfast in the Baci Restaurant on site and was impressed by the choices, quality, taste and reasonable price of the food,

    5
    « Superb Experience »

    This is how it should be done. Treats at the check in desk sets the tone right away. Upgraded to a suite but the price was better than a double room at a nearby dive! Fantastic room, large, kitchen, 2 thermostats that both worked!, and clean and comfy beds. Would find an excuse to go back.

    5
    « Wedding reception in adjacent building (one night stay) »

    Very clean & very beautiful hotel for your money. Our group found the unique device a welcome change. The front desk staff was friendly and very helpful. The housekeeping staff are the hidden gem of this lovely property. I think I'll book one of the rooms with the very spacious walk in shower on my next stay.

    5
    « An absolute Gem! »

    This hotel provides outstanding rooms and service. So enjoyable and clean and the hotel floors and rooms are themed to add so much interest to any getaway. Hamilton's beautiful trail network for walking/biking is right across the street with access to the Bruce Trail also.

    5
    « Fantastic! »

    My Girlfriend and I only spent one night at the Hotel but I was Blown Away! So clean and elegant! Did not get to experience the restaurant life but the room itself was just perfect for the price we paid!

    5
    « Just awsome »

    Stayed at this hotel in the Leonardo Decaprio room and it is spectacular. Price was really great. Service like no other. Realy loved it. You got to go. Bought tickets throught booking.com and saved another 30 bucks. Verry happy!

    4
    « Free parking, clean, good stay »

    Stayed here on 28th September as a stopover between Niagara Falls and Owen Sound. Location was good for what we needed - near a main expressway but you can't hear the traffic. Friendly reception staff said it was a 15 minute drive to downtown Hamilton. Parking was free and unsecure. We had pre-planned a trip to Albion Falls, which did not disappoint. If you have a free couple of hours definitely visit Albion and Buttermilk Falls, which both offer free parking and a signed walking trail. Don't bother with Glendale Falls. Rooms are themed - we stayed in Joe Pesci...effort has gone into the decoration. Room was clean, bed comfortable, bathroom fine. Use of a medium sized fridge was handy to keep our drinks cool. Breakfast was included, which was a preset combination of various hot items. Personally I would have preferred the choice of what I wanted to eat, especially as I don't think either of us got halfway through it as the portions were too big for us. If I was passing through I would stay again.

    5
    « Just as wonderful as we thought it would be"! »

    We arrived very late at this lovely hotel around 9pm I think and were greeted very politely and enthusiastically by the young gentlemen manning the front desk. It is a lovely hotel with man Italian theme throughout. I loved the greys, the blacks and the reds they used int their decor. We had prepared ahead by looking where the hotel was located so we didn't have any trouble finding it. I chose this Best Western because I read the reviews on Trip Advisor and Ontario by Bike. We wanted to be able to take our fat tire bikes into our room at the hotel. Lots of B&B's don't really seem to have secure enough bike storage and what they provide is usually a smaller area which we find very stressful. There's nothng like being able to wheel your bikes into a elevator and into your room. We got a king room with the couch area so there was plenty of room for our bikes. I was a little disappointed in that we had the Room with Martin Scorsese's picture over the toilet. It made me wonder if all trip advisor reviews got that room because it's mentioned so much. I would have preferred to have an Italian actor or actress. Maybe I could request a king room with someone else in the bathroom for our next visit. The room looked lovely and elegant with the Italian colors. The bed was the most comfortable bed I have EVER slept on in a hotel and that's saying a lot. The plllows were great to. I love the fridge microwave sink area glass waterglasses etc. That was all great. The coffee was good with no after taste but it would have been even better with a Starbucks for the Keruig. I bring my own actually if I know in advance that a hotel has a Keruig machines so that wasn't a big deal. The room was very beautiful with lots of fluffy white towels etc and nice soaps etc. The biggest shock was that it seemed like someone forgot to clean the black bathroom tile floor. Because it was so late when we checked in I didn't want to move to another room so I just cleaned the floor with baby wipes. Because every thing else about the room was so great I decided this probsbly was just an accident that they forgot the floor when trying to get the room ready for check in. When in Hamilton we would definitely stay there again because of the hotels location to the multi use path that runs along the Red Hill expressway and the beauty of the hotel as well as the polite professional way in which we were treated by the hotel staff over the phone and in person at the hotel. There were no weddings because it was Thanksgiving weekend so the hotel was enjoyably quiet. We didn't eat in their restaurant because we were with family and friends at their homes for meals but we look forward to doing so next time we are there. It's definitely and excellent place to stay and premier as they say on the web.

  • 3
    « Wedding/stay »

    We recently attended a wedding here and booked a room for the night. The room was nice and clean and spacious, we had the king suite. Lots of space for lots of us to get ready in. My one complaint about the room was there was a spot on the carpet right at the entrance to go into the living/kitchen space which was kind of crinkled up which caused me to trip in the middle of the night. We were also disappointed with the prices of snack at the front desk. The pool is a nice area, the pool had some black in the bottom and the hot tub was disgusting!! Green and limey. Gross Now onto the wedding.... I feel bad for the family members that had the wedding there. Horrible staff manners, they were very pushy and rushy with the ceremony, and in the reception our server was late, and when he finally got there he came up to our table and said " sorry i just got here, i am not sure what your having to eat but it will be here soon" Really?!? This is someones wedding, can we be a little more educated on whats going on. Secondly, as dessert was served, the servers started clearing the tables as some were still eating/socializing, and by this i mean clearing the center peices and table clothes, and then left them all balled up on the table for the remainder of the evening. Around 7:30pm we felt as if we were being rushed out, the mid night snack came and went just like that, table clothes still balled up, the servers dancing at the dj booth with the dj, mess ignored ( the mess they made ) Overall I give this hotel a 3. As i said before the room was ok. But the staff for the most part awful. The newly weds deserve some type of refund!!!!

    5
    « Hidden Gem »

    All around exceptional experience. The rooms are spacious, modern and very clean. The staff are professional and helpful. The restaurant that is attached is the excellent. I would highly recommend staying here.

    5
    « So nice and comfy »

    The restaurant was closed the night I stayed here, but the breakfast in the morning was good. The room was very nice, and seemed to be very newly renovated, I had a great sleep and there was no noise at all.

    4
    « Looks can be deceiving »

    This is a nice place to stay but.............If you are there on a weekend, I would suggest to ask for the floor where you can't here any wedding parties. There is only 1 floor for quietness and then we can slightly hear the music. We were there on a Sunday and there was 3 weddings. Don't be late for a checkout or Carlos will charge you a $20.00 late check "PLUS TAX!" lol Here's the highlight... The Baci Restaurante...Great Italian food! Wife and I totally enjoyed the ambiance, service and especially the food! Would I go back....yes..........when there is no weddings! ;-)

    5
    « Dificult to find even with GPA »

    This hotel does not have the usual Best Western sign up front that you can spot easily from the road. When we followed the directions for GPS and it said arriving at destination we could see a building that said "Carmen's" but it looked more like a night club so we kept on driving thinking maybe we forgot N,E,S, or W when we put in the directions. No we definitely had the right address. The hotel is behind Carmen's and the sign is on the hotel but it is difficult to spot when you are travelling down the main road at the designated speed limit. Family also had a hard time finding the hotel when they came over and they live in Hamilton. The staff at the hotel were all marvelous and very helpful. The bed is comfortable, the room spotlessly clean and the hotel is nicely decorated and very modern. We had been travelling for a week and the first thing I wanted to do was to do some laundry. I was pleasantly surprised to find that there was no charge to use the washer and dryer. There were no events happening when we stayed so we had no issues with the parking. It was a terrific stay and I would definitely consider the Best Western on any future trips now that I know how to find it.

    5
    « Weekend stay »

    We had two weddings on the same weekend and both were at this hotel so we decided to book a room for the two nights. The hotel staff were excellent and friendly, especially Carlos at the front desk. Pam was our bartender at the reception on Friday night and she did an amazing job. She makes the best caesars. The hotel itself and our room were very clean. I would definitely recommend this hotel. We had the room with the jacuzzi, kitchenette, fireplace, king size bed, separate dressing area as well as a huge bathroom. Lots of room for two people to get ready at the same time without interfering with each other. The room is approximately 600 sq.ft. Well worth the money.

    5
    « Very happy with our stay »

    Last minute booking but superb welcome. Spotless hotel. Lovely staff. Breakfast not included - but after experiencing hotels with disposable crockery and utensils, and bland 'food' - it was joyous to have a bespoke breakfast, freshly cooked. Ate and loved the food in restaurant on night we arrived - busy and popular spot - and after eating there - it was easy to see why. Hotel was good value compared to other accommodation we stayed in.

    5
    « Best Hotel! »

    We had our wedding here and we couldn't have been happier with the whole process from start to finish. We'll be putting the review of the wedding on a separate website but for now the hotel is so nice. The guests loved their stay. Very clean rooms, nice modern but classic feel, very friendly staff. We could not say enough good things about this place.

    5
    « Exceeded expectations -- thanks Tyler! »

    Rarely can an experience prompt me to set up yet another account online for a review service like Trip Advisor. I'm usually one of those people who says they will review my stay to the hotel associate, but rarely (if ever) follow through. Yesterday, I was absolutely blown away by the Best Western in Hamilton. I've never thought I would ever type those words about a Best Western, but they are said with the upmost sincerity. After finishing a week-long gruelling move, my Fiancé and I needed a place to stay overnight in Hamilton. I was flying out in the morning, and we didn't want to have to deal with getting up ridiculously early to get to the airport. On a whim, I booked a reasonably priced room I found on booking.com that was close enough to the airport to allow for a little sleep in time. Exhausted and sore from carrying boxes out of our house and into the truck, we arrived at the hotel ready to collapse on an average bed in an average hotel room, order some average room service and and binge on CNN for a few hours. We were greeted by Tyler at the front desk, and automatically I knew I liked this guy. He was incredibly friendly and helpful, and gave me Brookside chocolates and a bottle off water upon arrival. When was the last time someone just handed you your favourite chocolate? I was grateful for the much needed sugar rush that satiated my ever growing ?hanger' (hungry anger). Chocolate devoured, we headed up to room 306 to settle in for the evening. Walking down the hallway, I couldn't help but notice the impeccable (non-cheesy) decor. Each room had a different Italian thinkers/artists name on it, and ours was labeled ?Da Vinci'. Opening the door, we were greeted by the best (and much needed) surprise ever. Our hotel room had a living area with a jacuzzi, couch, fireplace and kitchenette. Everything in the room was brand-new and decorated with Leonardo DaVinci art, books and information. The bed was heavenly and full of soft pillows and even softer sheets. A rainfall shower and bathroom was located just off to the side and there were a total of THREE sinks in the room. Why the three sinks impresses me, I don't know. It just does. Even the tile around the Jacuzzi and fireplace was slate-grey perfection. Thinking our evening couldn't get any better, we placed an order for room service with the Baci Restaurant, ordering Katerina Pasta, Chicken Parmesan and Tiramisu. Dinner arrived shortly after, and seeing a bottle of Pinot Noir on our table, our lovely waitress insisted she bring us better wine glasses. Points for service! The food was unbelievable. Rarely do you find that authentic Italian taste in Canada, but these dishes exceeded my expectations. You know a chef is serious when she/he expertly slices and fans garlic for garnish. After bingeing on quick snacks and fast food during the moving process for the past week, we really needed a good meal. The tiramisu didn't last very long, we definitely should have gotten two. One Jacuzzi bubble bath and bottle of wine later, we were happily satiated drifting off to sleep in our king size bed, to the sound of Don Lemon on CNN. Pure bliss. Thank you Tyler for making our stay extra awesome, it was a unexpected surprise that we won't forget. I'm (actually) looking forward to staying at this specific Best Western again. Tyler informed us that each room was individually decorated after a famous individual based on the floors theme. Apparently there is a Sylvester Stallone room that's autographed by the man himself! Fingers crossed for that room next time. We have found our favourite hotel in Hamilton, and won't be staying anywhere else! I recommend this hotel to the couples who desperately need a date night in the midst of chaos and stress.

    2
    « check rate before signing at check in,, I booked 4 rooms and one was charged more Hotel did nothing »

    Great Hotel,, BUT YOU MUST CHECK RATE AT CHECK IN, I booked 4 rooms 2 of the rooms where the same but had different rates, did not notice at check in...you would think to keep a customer who travels to Ontario a few times a year, The Hotel would have given the credit and charged the rooms at the same rate. customer service in this matter was very bad, called Hotel and was told I should have checked what I signed at check in. I would not expect this for this Hotel, I have stayed at hotels around the world and this is a first.. would not stay here again very petty for this Hotel, Even called Best Western head office and said because I booked directly with Hotel they could do nothing but try to call for me and they received the same answer as I did.. Best Western apologized and would have liked to help but since the Hotel has last say they could not help...

  • 3
    « Room Good. Hotel very busy. »

    I travel a lot. Fine. I chose this based on its TripAdvisor reviews. I needed a decent place in a hurry, seemed like a good choice. NOT ENTIRELY. They have FIVE WEDDINGS happening. So, I arrived to no parking. Perfect. I was told to park by the flowers which didn't seem like an entirely collision free zone safe for my rental car. Then, I could hear the wedding music until 11ish. Then the wedding crowd were in the hallway at 1:45 am deciding their next move. And the elevator had a non-cigarette smoke odour for about 30 minutes (i.e. smelled like dope) -- clearly vented out as it was gone when I got back from my supper run. None of this was clearly the fault of the hotel (the people left hallways after a bit, the elevator wasn't their fault) but it still wasn't ideal. Finally, I called at 10:30 for a late check out. I slept in after staying up with the wedding noise. I was told there was a $20 fee for 30 minutes. WHAT?? 30 minutes? Please. I mean $20 is nothing in the grand scheme but it was annoying. Anyways, I was a bit grumpy about the charge and they kindly waved it. The front desk crowd was AMAZING. They tried to make 5 weddings plus "regular" guests work. They offered parking options. They gave good food recommendations. They next morning, they waved late fee, they gave great local attractions (shopping) recommendations with directions and were very pleasant. They are the saving grace of the hotel. Additionally, the room was spacious, clean and new. Once in the room, all was well (minus the hallway 2am party crowd). The internet worked smoothly. And it does seem like a great spot for a wedding/party as they were easily able to accommodate large crowds and everyone seemed happy.

    5
    « Great hotel »

    Stayed 2 nights while in Hamilton for a wedding. Nice clean room. All staff, front desk, house keeping and maintenance, were very friendly and helpful. Good amenities. Reasonably priced. Pool, hot tub and gym were clean and well kept.

    1
    « Worst night sleep in a hotel room ever. Avoid room 305 on a Saturday night! »

    Carmen's banquet hall across the alley neither reduced their volume nor turned off their music till 2:40am Sunday morning. If you stay in room 305 during wedding season, be sure to bring your ear plugs. Nothing could make me stay here ever again! Loyal customers should never be booked on the end units beside the hall. I feel ripped off, this was a platinum room. Save your money and stay somewhere else .

    5
    « Treated Royally in Hamilton! »

    This has to be the best hotel I've ever stayed in! From our initial experience at checkin when we were greeted by smiles from both front desk clerks to their helpful attitude when we asked to change our arrangements. We both loved our room which was spotlessly clean and arranged perfectly from the 42 inch TV directly in front of the very comfortable king size bed to the desk off the side. The bathroom was outstanding with a modern design. We loved our room so much we extended our stay twice! Even though the hotel was full (several weddings booked that weekend), the hotel front desk staff was able to accommodate us and keep us in the same room by rearranging some other reservations. The hotel has an excellent restaurant on site which we ate a deliciously prepared breakfast every morning. And oh, did I mention that the whole hotel was themed with movie stars? We stayed in the Mario Lanza Room which was appropriate for me since I am from Philadelphia, PA, the birthplace of Mario. In the restaurant old black and white classic movies are on continual loop which makes for yet another delightful experience. What I liked the best was the design of the room including that fantastic modern bathroom, the friendliness of the hotel staff including the housekeeper, front desk personnel and even the waitresses in the restaurant. I'm trying to think of what I liked the least and I honestly cannot think of anything. Kudos to the owners of this hotel, they know how to run absolutely fantastic hotel accommodations. They made us feel like royalty!

    5
    « Lovely hotel with very unique rooms ! »

    We stayed one night for a Tigercat CFL game and it was a great choice. It is right off the major expressway through town," The Linc" making it excellent for out of town guests. It is very close to Limeridge mall, for those taking the free transit downtown to the Tigercats games. The staff were very helpful, even printing out driving directions to nearby restaurants as. A unique feature of this hotel is that every hotel room is individualized to a different Italian movie star, director etc. The actors name is outside the room, pictures of the actor decorate the room and there is a framed biography on the wall. A DVD player even has a copy of movies featuring that actor. The only negative was the pillows . We would certainly stay here again.

    5
    « Would stay there again for sure »

    My two children and I stayed here August 24th and September 1, 2016. With the exception of one little hitch, which I will note below, both times our stay was great. The rooms were both very clean with no issues there. The decor is unique , paying homage to different actors and actresses. The suites are very modern and the beds are very comfortable! The front desk has complementary fruit and cookies on the counter , which my kids loved. On both occasions the staff was very friendly and welcoming. The check-in and check-out process was seamless. The only hiccup that we had on our last stay there was a blocked sink. It would drain, but VERY slowly. It's important to note that I didn't say anything to them (it was late in the evening when we noticed this and we were leaving the next morning). I did mention it to them upon check-out and they said they would attend to it. I have every bit of confidence that IF I had brought it to their attention while staying there, it would have either been fixed, or they would have moved us to another room. This I don't know for sure, but based on the experiences I have had I believe this would have been the outcome. I would stay there again, for sure.

    5
    « Absolutely among the best!! »

    Going through Hamilton an our way to a wedding , we were blessed to book this hotel . What we got was the cleanest best equipped room in a spectacular setting. Rooms all themed for different Italian stars. Awesome!! Superior service and incredible restaurant. Go!!!

    1
    « Go elsewhere »

    We arrived at 9:20PM on a Friday night for a 2 night stay. We had a nice warm welcome from Carlos who tried to assist as best he could although we could not have anything to eat (restaurant was closed at 9PM) or go for a drink at the bar ( bar was used for a wedding reception). So this is how we discovered that the hotel is completely focused on weddings. We were told they have 5 weddings/day 4 days a week at this time of the year. Saturday went well but things got really bad on Sunday morning. We were awakened early Sunday morning (before 9AM) by blasting music on the terrasse. Apparently they were testing the speakers for a wedding at 10AM. Music stayed on until I got up to call the reception which was quite a while later. Then we could not have breakfast at the hotel Sunday morning because restaurant was reserved for a wedding function. We kindly asked for 15 minutes extra to leave the room. It was refused. I regret to conclude that once this hotel had your business , they are eager to see you go. I took the time to talk to manager on duty to explain my experience, he could not care less. One positive side is that the rooms are nice but please do not take room 204 or 304. you will be next to the terrasse where they hold the outdoor weddings and you will find it quite noisy.

    4
    « Spacious quiet rooms despite wedding venue next door »

    We were attending a wedding at the Lakeview annexe of Carmen's and had feared that the hotel would be noisy but, despite the proximity of Carmen's, it was remarkably quiet. Breakfast, although not included, was reasonably priced.

    5
    « Top Notch »

    This is a fine hotel,contemporary design, amenities and good staff. Reserve in advance and look for specials. There are deals to be had. Clean, well managed and worry free. Rooms are large and comfortable. Deserving of a top ranking,but published rates are high. The best Best Western has. No breakfast and though the resturants is good, breakfast there is expensive.

  • 5
    « Top Notch »

    It was a treat from the moment we walked through the doors. We were greeted and checked in promptly. We arrived early and were still able to check in. Our platinum suite was magnificent, with high end finishes and plush towels, a great bed and TV and space to move. I can't wait to stay again.

    5
    « Lake Ontario visit »

    Found hotel on Trip Advisor and can agree on top ranking for hotels in Hamilton. Very up dated, clean and employing the friendliest of staff. Parking is limited if restaurant is open as well as Carmen's for events. Easy access to highway. One if my all time favorite stays.

    5
    « Good for stopover on way to falls »

    Large rooms, very clean (I wish all hotels have this standard) and very friendly staff. Italian restaurant inside is very good and had great offer for hotel guests. It is less than 1h to the falls, location is good for stopover, but it was quite as well, for entertainment we went across the street bowling. We stayed one night, Absolute a recommendation

    5
    « Great Service. »

    We had a business dinner for 20 in the ballroom at Carmen's this week. Luana our server was excellent and ensured we had a great time. The pace of service was perfect for our event and the food was also very good.

    5
    « Our summer stay in Hamilton »

    We loved our 6 night stay this summer at Carmen's. We had an excellent room at a fair price. The bed was super comfortable. The staff were very friendly and helpful. The restaurant Baci is very good quality and price. The hotel is well situated as it is relatively close to Niagara, wine-country, and hiking for waterfalls and other outdoor activities. We will definitely go back to this hotel.

    5
    « Totally enjoyed our stay »

    Attended an outdoor wedding on one of the second floor patio area, then reception at Carmen's attached banquet hall. Great stay, excellent rooms and enjoyed the room names and write-ups attached to the room. Staff was professional, friendly and courteous.

    5
    « Excellent »

    Would highly recommend staying here. Hotel, rooms were all above expectations. Just down the road about three blocks is shopping an restaurants. About 20 minutes out to the airport. Very nice hotel and would definitely stay again!

    5
    « Very nice hotel »

    Great suite, beds were excellent, a little noise from the wedding reception below us, it was over by 1 am. The pool and hot tub hours were great for our needs.Free parking is always nice. The staff were very professional.

    5
    « Best Hotel Stay Ever! »

    I have stayed in many hotels around the world and I must say this was by far the best, stress-free stay I have EVER had. The fact that it is reasonably priced and offers more personality than some of those overpriced, stuff hotels makes it that much charming to guests. Thank you to all those who made my stay so enjoyable.

    5
    « Best hotel in Hamilton »

    This is by far the cleanest best hotel in Hamilton. They really pay attention to the little touches here. Everything is Italian themed and they cater to those little details in room names and the cute Italian restaurant in the lobby. The pool and facilities are clean and well maintained. There is a nice hot tub beside the pool. The rooms are designed and furnished impeccably and the bathroom has a nice modern feel. In every room in a bar sink and pull down faucet and microwave and fridge to use during your stay. We had a great view out of our room #202 of a wedding venue set up that way gorgeous. The rooftop patio was also really nice and boasted a great view of the city. The staff were friendly and accommodating. I would definitely return to this hotel. Good work Carmens!!

  • 1
    « One Particularly Poorly Situated Room »

    Stayed one night at this hotel for a family wedding. Me, my wife, our three month old and my mother-in-law. I booked a double King room suite for the extra space and presumed sleep comfort. Boy, was I wrong. The actual room they gave us (#210) had its hallway open to: wedding ceremonies hosted by the hotel, the hotel lobby, first floor banquet halls. Thus, we had noise entering our room from mid-afternoon to the wee hours of the morning. Imagine trying to sleep with a baby in that sort of sound. Normally, rooms are situated along narrow hallways away from noise producing areas. To have this one placed in a spot in such a way to allow open air sound to easily travel to the room seems wrong. This room needs to be reallocated for some other non-sleeping purpose or have its hallway redesigned to provide better sound insulation. If you decide to stay here, be sure to avoid this room if sleep is one of your priorities.

    5
    « Very professional, no surprises, and a great bed. »

    I spent one night at this hotel, it's very very clean, bright, the bed was incredibly good (mattress and linens and pillows were great), and the bathroom is roomy. The front desk staff were very helpful and friendly, as was the staff in Baci, the hotel's restaurant, where we had a delicious breakfast.

    4
    « very nice »

    This place is about 10 minutes from downtown, but very clean and modern. Nice pool area and friendly staff. Rooms were spacious and well kept, parking is free. There are restaurants and shopping in the area as well.

    5
    « Excellent »

    Very clean modern hotel located in a great location with big rooms comfortable beds and a huge bathroom. Only problem was not enough parking on the property. Very busy hotel for weddings and other events.

    5
    « Great place to stay and great value »

    I really enjoyed my stay here. I plan to return. Great staff and really nice rooms. The restaurant is really good. Great food and nice cold beer. Breakfast was also really good and great value. I love the BW Premium hotels!

    5
    « Fantastic hotel »

    Just returned from a 2 week stay in this fabulous hotel. Room and all areas are very clean and finished to a high standard. There seems to be events on every day with weddings at the weekend. We were on the top floor and there was no noise from the roof terrace above. The car park gets very busy at the weekends but the overflow car park is just a 20 second walk across a very quiet road so i dont understand why other people are complaining about that. Roof terrace was lovely and used the pool once which was also very nice. One small bad thing about the room was the kitchen area, there is a microwave fridge and coffee machine but no plates or cutlery to use to actually eat with but in fairness we ate out pretty much every night. The staff were very helpful and friendly and checking in was quick and easy. Definitely be returning here on pur next trip to Canada. Keep up the good work guys

    5
    « First stay at a Best Western Premier hotel »

    Rooms are a nice size, as are the bathrooms. Very quiet hotel. Comfortable beds. Handy having a mini kitchen in the room. The express checkout means no line-ups. I recommend the restaurant. We went for dinner and again for breakfast. Friendly service and good food.

    5
    « Awesome Staff »

    This place was amazing and the staff were amazing. Very clean and quiet rooms. We would recommend this place to EVERYONE. Max, Carlos, Sara, Chris and Kyle were fantastic and believe me we had lots of questions for them being new to area and they helped and answered everything we asked. They deserve recognition for their AWESOME customer Service

    5
    « Charmed! »

    The place is absolutely charming! Their themed-rooms are neat, clean and well-appointed; it's obviously a top-notch quality hotel. Their location is away from traffic and noise, the hotel ambiance itself is very welcoming. My family were just impressed as soon as they stepped inside the hotel and rooms. All the amenities were working/functional inclusive of cabled tv with blu-ray player, microwave and a Keurig brewer to boot. And the bathrooms were just immaculate. Oh, and the kids just loved the pool, they had a very hard time leaving. I guess I've seen too many bad hotels that I'm just so impressed with this one. But, in my opinion, they deserve the thousands of good reviews they've received. For anyone looking for a nice and comfortable place to stay, my entire family highly recommend Carmen's! ??????

    5
    « Could not have asked for more »

    Took our grown son to see Paul McCartney in Hamilton. The two bedroom suite was exactly what we needed. Common area gave us a space to be together but the second bedroom gave our son his own space. This was our first time in Hamilton and the front desk were very helpful in answering all our questions. All staff were very friendly. The hotel was beautiful and the restaurant had fantastic food and wonderful staff.

  • 4
    « Family Getaway »

    Very clean hotel, brand new amenities. Friendly staff and amazing Italian you can have at Baci Ristorante. We tried their pasta and pizza and it was just a very good pick. The hotel's location is convenient.

    5
    « Happy Customer »

    I very much enjoyed my stay here. There isn't much to do in the area so we ate downstairs and the it was most delicious. The theme of the hotel was also interesting and entertaining, it has a movie gangster vide. We all enjoyed it.

    5
    « Beautiful Boutique Hotel »

    Have stayed here twice recently for business. Striking hotel with great amenities and a great fitness centre! Each room has a different movie actor theme. I have stayed in two of the King Suites on the top floor (5th floor - rooms 507 and 509) and both are excellent rooms.

    5
    « New and Good »

    We stayed for two nights. Rooms are themed after Italian actors and entertainers. The hotel is about 6 years old and is kept in very good condition. Located close to the Linc and the Red Hill Expressway. The restaurant, Baci is good. A little slow with service but the wood baked pizza was very good. The only negative comment would be the quality of the coffee.

    4
    « Nice Hotel - skip the restaurant »

    Stayed here for a family wedding at Carmen's next door. Did not look at other hotels, but this was perfect location because of the wedding. However, the restaurant service on Sat night was extremely slow - food was good but Sooo slow. Go somewhere else.

    5
    « EXCELLENT HOTEL AND GREAT SERVICE »

    Excellent hotel with staff that are off the charts in terms of providing outstanding service. This hotel is five years old but it's appearance could make you think it was very new. The grounds, the lobby and the rooms are all incredibly well cared for. The staff we encountered at check in and at breakfast were extremely pleasant and helpful.

    4
    « A Gem in Hamilton »

    We had the pleasure of staying at this hotel for a family wedding. The first thing you will notice during your stay is the Italian influence. Many of the rooms are named after famous Italian movie stars or singers. And they will theme the room based on the celebrity. I'm a movie buff so I loved this. We stayed in a suite so our daughter could have her own space during our visit. It was incredibly spacious and clean. Service is very good and Baci restaurant was outstanding - great Italian cuisine. TIP: make reservations because this hotel does good wedding business and they are always busy. The only thing I could complain about is that there was a ripple in the carpet in our room that was big enough to be noticeable but not so big that you could trip on it. Also, we had a coffee maker in our room but no coffee cups - which really didn't matter to us because we didn't use it. If we wanted something a quick call to the front desk meant prompt delivery of our wishes. We had room service one afternoon and the food again was outstanding. There is a bowling alley across the street if you need to take the kids somewhere to blow off steam. The Albion Falls are a 3 minute drive from the hotel if you want a nature trail - but be careful the walk is not for the young or elderly. Special commendation to the front desk staff who rectified a problem for me when I left the hotel and realized on my return home that I had left a couple articles of clothing behind. They knew another member of our party was still in the lobby and got my belongings to them so they could deliver back to me. Phenomenal service!!!! A recommended stay rating from me.

    4
    « Bring a sweater! »

    This is a very nice hotel. When you walk into the door, the first thing you wonder is, "is this really a Best Western?!" It is! The art and decor is all pop art, and all of the rooms are named after directors and actors. There are pictures attached of the lobby and our room - the lobby is clean, fresh, and has a great space. The staff is wonderful and paid attention to us. There was not a wait even though there was a crowd of people at the desk. We were acknowledged as we walked up to the counter. There is a small area next to the desk that you can purchase beverages and snacks. At the desk, there is a free cookie jar. They were a great welcome snack. We were checked in to our room in under 5 minutes. The one thing - we went up for a wedding. The bride had told me that we were going to get a welcome bag from her. We never did. I am not sure if perhaps they ran out, or if the staff forgot to give us one. The room was spacious - the bathroom had a waterfall shower and good lighting. There was a kitchen area that had a fridge (not stocked), Keurig (with cream, sugar, and coffee), water glasses, a cork screw (which I thought was great seeing as how when I travel I always forget mine and have to buy another one for my wine habit!) and a sink outside of the bathroom. Probably sounds silly, but the second sink was a great feature for rinsing out cups and not having to get water from the bathroom. The bed was a king bed, nice sheets and pillows. The bed was too firm for my liking; but it was not lumpy or uncomfortable. Just personal preference. The wedding that we went to was on the rooftop - great location for the ceremony! After, while the new couple went for pictures, there was an open bar and appetizers for the guests. We then moved to the banquet room where we had a great dinner, music, and another open bar. The bride told me that she had been able to select the drinks for the night and the cost of the wedding was very reasonable and everything (table settings to DJ) was included. After being in that room, my one comment: bring a sweater! It was so cold! Once the dancing started, it was fine though; but be aware when you are enjoying the company at dinner, you're going to want to be wrapped up! There was a restaurant in the hotel that we did not try. The pool looked very clean and well kept when we walked through. There was a fitness center. All in all, a wonderful experience, and my dear friend couldn't have had a more perfect location for her nuptials!

    5
    « Fabulous hotel with great staff »

    I stayed 3 night at this hotel with my wife and teenage son. The hotel is beautiful inside and out. You will be welcomes by a very friendly staff. The rooms are perfect. Baci restaurant is excellent but fairly expensive. The restaurant staff is amazing. We had the pleasure of being served by Luana. Checking-in and checking-out was very easy. The gym is well equipped with dumbells that go up to 90 pounds. Loved African Lion Safari. Sad that the Canadian Football Hall of Fame was closed. This hotel is the place to stay in Hamilton.

    5
    « What an unexpected delight!!! »

    Recently booked a room at Best Western Premier C Hotel by Carmen's and I was blown away from start to finish. The staff at the front desk were amazing to deal with. First of all - I was hoping to check in super early (11AM) - an issue that other hotels have given major issues about before - but not here - there were no bad attitudes or exasperated sighs or anything of the sort - it was nothing but smiles and pleasantries which I was so grateful for. Once checked in, we made our way to the room - which was absolutely beautiful, clean and modern. The beds were comfy. The mini fridge in the room was a bonus and we enjoyed the use of the pool which was lovely, clean and well maintained. They offer room service during certain hours of the day, Free parking and WIFI. The cost was on par with what I had planned to spend - maybe even a little less once the CAA discount was applied. Even tho I am fairly local to this area - I will definitely be returning here even just for an evening away from home. I highly recommend to anyone needing a place to stay in this area - this hotel will not disappoint.

  • 5
    « Excellent Stay »

    I am going to start with my one negative comment. The breakfast coffee in the Baci restaurant is awful. My heart drops when I see coffee served out of an insulated jug - and I was right to feel this. Bitter and stale tasting I am afraid. It is a real shame you cannot get a typical breakfast coffee (cappuccino or latte) with your breakfast especially as the coffee machine is there to be used. Apart from that, the breakfast was good (generous oat meal portion, toast/jam, juice, tea/coffee) for CAN$6.95. There are lots of others good priced options. Okay - OTHERWISE I highly recommend this hotel. Very clean and modern with good sized rooms and en suite facilities. The in room coffee is very good and there are complimentary drinks machines. The staff are professional and very helpful. Carlos and Max have just the right approach to customer care, and the cookies and lemonade in reception are a nice touch. The pool is nice to use and so is the fitness centre. Parking is plentiful. Would I stay here again - most definitely yes. A good location for exploring Toronto and Niagara and surrounds.

    5
    « Great Place to Stay!!! »

    Beautiful hotel, friendly and helpful staff, excellent restaurant for breakfast, lovely comfortable room and bed. Definitely a great place to stay! We had a wedding to attend and we needed to get into our room much earlier than check in time - the hotel staff were extremely obliging.

    5
    « Traveling through »

    We stayed here just one night on our way to Toronto. Beautiful hotel, our 2 rm suite was perfect, spacious, for our family of 4. We had 2 king beds and a sofa couch. We stayed in the Sinatra room. Love the theme and the Sinatra dvd and book for us to look at in the room. The shower set up didn't stop the water from spraying out but that wasn't a big deal. Kids got their own room. Staff was very friendly. We got hungry after 9 ventured out to eat. Lots if choices near by. We heard some very rowdy guest arrive late at night but they must have passed out bc we didn't hear them again until they had what sounded like a pillow fight in the hallway the next morning. I think they were adults. Used the gym -two treadmills made it convenient for my daughter and i to get our mile in. I'd stay here again maybe try the Madonna room.

    5
    « Not the average Best Western »

    This is the nicest Best Western I have seen. Staff took pride in their job and hotel. Rooms are modern and clean. Our room had all of the essentials (fridge,coffee maker,microwave). Beds are comfortable. Big coffee station on the second floor common area. Great restaurant in the Hotel. (Baci-you will need reservations at standard eating times). Standard Best Western pool and hot tub- it was great, as we were the only one at the pool. Outside is mainly parking lot. Big arcade and bowling alley (Splitsville) across the road from the hotel. New outdoor strip mall (under 1km).

    5
    « Great room, great pool »

    We rented a suite plus a second room for family of 7. Rooms were spacious, parking was great. Had a terrific family time in pool. Close access to freeways and shopping. Close to family in Stoney Creek. Friendly staff and smooth check in. Would definitely return here again.

    5
    « Excellent stay »

    I would have no hesitation in recommending this hotel to anyone. From the moment we arrived, the service from staff was excellent and Carlos, on reception, was outstanding, having recalled an earlier telephone conversation I had with him. He went out of his way to ensure we were happy with everything. Great value in the restaurant where we ate both dinner and breakfast ad again, the staff were first class. We stayed in a 2 bedroom suite which had great facilities.

    5
    « Very Nice Hotel »

    This is newer BW Premium Hotel so it should be very nice. The room was spacious and well appointed. The bed extremely comfortable. Staff was friendly and helpful. We booked the room using points so the cost was zero, And because we were visiting family we did not use the restaurant or room service. The pool area is indoors and is kept very clean. towels are available at the pool.

    4
    « Best Best Western I've stayed in. »

    Great hotel, our room was modern, spacious and clean, we loved the shower. We stayed for 4 nights and in that time there were 2 weddings. We stayed in room 203 which if you looked out of our window you could touch the wedding party. It was noisy during the day but we were in and out of our room, there were no weddings at night thank god. The carpark was very busy due to the weddings but we still managed to park ok. In the restaurant bar there is a guy that makes authentic Italian pizza, he was great and his pizza was tasty too. It took us 45mins to drive to Niagra, theres also a good shopping outlet just before you get there. I would definitely recommend this hotel if you want to stay in Hamilton.

    5
    « Great hotel! »

    At the front desk I was greeted with perhaps the most friendly, kind and helpful person I've ever encountered at a hotel check-in. After a smooth check-in I arrived to my extremely affordable Pacino suite room to be astonished at how beautifully decorated and meticulously clean it was! I will be taking advantage of this soaker tub and fireplace with a cool beverage on one of the evenings I stay here ?. I recommend this hotel to everyone and anyone seeking lodging for business or pleasure! And just so everyone knows, I am as picky as it comes in regards to cleanliness and style. I stay in many, many hotels across Canada due to travel for business and I am hard to impress! I am now off to try their in-house restaurant, Baci Ristorante, for lunch which I've read is the best restaurant around. I am certain it won't disappoint! I will send further review ??

    2
    « Tries to be too sophisticated -- and fails »

    Hotel caters to conferences, weddings, etc., but does not have enough parking for a basic compliment of hotel guests. I had to park nearly 1/2 mile away when returning from an early dinner. Bathroom is dark and unwelcoming. There is a Blu-ray player, big carpeted logs on the beds, and a separate bar sink -- none of which I used. But there is no usual complimentary breakfast. Hotel falls quite a bit below other Best Western properties in my opinion.

  • 5
    « Definitely the most luxurious Best Western I've stayed at to date »

    This hotel is a wonderful place to stay while in Hamilton but it is definitely not downtown. The staff at the front desk were friendly, courteous, helpful and very accommodating especially Carlos. The room was spacious and immaculate like the rest of the hotel. As the hotel is high up a mountain we had a spectacular view of the city from our room. I could not believe it when they told me the hotel was 5 years old, it looked brand new. The hotel is very well kept. We had a good rest, the bed was very, very comfortable. We were not there long enough to try the restaurant "Baci" but it certainly looked very nice. I would highly recommend this hotel if you don't mind not being downtown.

    5
    « Comfortable Hotel Well Located »

    Best Western Premier C Hotel by Carmen's in Hamilton is a clean, comfortable hotel. Staff are courteous and helpful. There is a restaurant on site. There are movie theatres close by as well as a choice of restaurants and shopping.

    5
    « Hamilton Best Western Stay »

    Fantastic Best Western Location. Short stay this time but would recommend it to anyone traveling to Hamilton for personal or business. Good staff, clean room, good food, easy convenient location to find.

    5
    « rating this hotel »

    the hotel is a fabulous place to stay. The staff at the front desk were so very helpful and friendly.They were able to give us an early check in so we could get ready for a wedding we were attending. The rooms were spotless.I would highly recommend this hotel to others.All staff members were very friendly.

    4
    « Very Well Run Hotel »

    I stayed here for two nights while travelling on business. The hotel lobby and rooms are immaculate. The staff is very professional and attentive. Enjoyed a great dinner and breakfast in the hotel's restaurant. I would definitely recommend this property to others.

    1
    « Disappointed »

    We stayed here a while ago. The last stay was awesome. The manager was wonderful. This time.... Not so much. The room was clean but unremarkable. The service was/is horrible. Had a conference call asked for a 12:30 checkout was told they would charge extra. Really?? We stayed here because our last visit was great. I'm very disappointed in the service here this time. We also ordered a (BLT) Half a piece of beacon, hard as ever. Not happy. What a difference a year or 2 makes.

    5
    « Hamilton »

    Great place to stay, rooms are very nice, hotel staff is great. Fitness room is fine, and restaurant has fabulous food. Hotel is close to some other restaurants and a big box retail plaza. Easy access to the parkway, although at rush hour the pace can be slow on the parkway

    5
    « ASM face 2 face managers meeting »

    everything was perfect except the restaurant could of open at 6:30 would of been better. 7am made us late to our meeting. food quality was great you do need a reservation the eat dinner there. rooms are perfect

    5
    « Highly Recommended »

    We stayed at the Best Western for a wedding at the Lakeview. The hotel and the wedding venue were both amazing and would highly recommend both. The staff at both were very accommodating and the room itself was very nice.

    5
    « Amazing Quality Service and Rooms »

    I've been staying in a number of Hotels this year for business reasons and this was easily the best experience we had. The staff was warm and accommodating, we were actually surprised upon our arrival just how friendly the young man at the front desk was. It was incredibly welcoming and made us feel valued. The room was unbelievable especially for the price. As soon as we stepped inside it felt better than the photos we viewed before deciding. It's so sleek and modern but at the same time romantic and sexy. Just an overall pleasant experience and I can't wait until I need to book a hotel in the area again! An additional note, I'm originally from Stoney Creek and can't believe something so quality exists that close to home!

  • 5
    « AMAZING! »

    There is NO better place to stay! Love everything about this place! The staff, the food, the room, everything about this place is great. Highly recommended. The pool area is ok. The fitness room is fine for its purpose. The only down fall might be that the parking lot gets super full on Sunday nights because the restaurant gets so full for the 1/2 off pasta dishes Sunday nights!

    5
    « Ideal Rest During Vacation Trip! »

    I chose this hotel, in part, because of the ratings of both the hotel and the attached restaurant during our road trip. Both surpassed my expectations. The room was very clean, comfortable and spacious. Bath was very clean and featured plush and ample towels. Only inconvenience was waiting for the room to be checked during checkout, in order to refund deposit (evidently some people still smoke in rooms!!) Aside from that, it was a truly restful experience, which, as a traveler, is appreciated!

    3
    « Please provide more water »

    The in-room whirlpool takes 2 hours to fill up because the water pressure is so low. Could you please please update this. You hotel is amazing, but I need to fill the whirlpool in about 10 minutes or so. I know you are trying to save water but it does not make for a comfortable bath. Also, please install adjustable shower heads, with a hand attachment, and a full shower door, not just a half shower door. The water will drip on the floor. Could you kindly make the above mentioned changes. Thanks so much.

    3
    « Beautiful Hotel, Terrible Customer Service »

    Stayed at this hotel for business. It was a very nice hotel although the customer service was lacking. The check in greeting was poor(not like I cared). I broke some glass in my room and they came and brought a broom and dust pan and left it outside the room. Then front staff didnt take proper notes about extended check out and the the new person in the morning didn't believe us.

    5
    « The hotel is the best I've stayed in any hotel in Hamilton. Definitely luxurious. »

    The room was huge. We stayed in the "Gucci" which was very cute. Photo's on the wall Gucci themed and even had a book about Gucci on the desk I read in bed at night. That was a nice treat. Our room had a kitchenette, luxurious king bed, large sofa and even a jacuzzi tub in front of the television! Quiet on our floor and it was convenient location as the wedding I went to was next door at Carmen's Banquet Hall. Our check in was fast and easy. Brandy was very friendly. I ate at the hotel restaurant, Baci, between the church service and reception and the food was excellent. All in all, fabulous experience. Will definitely stay at this hotel again. Even just for an over night/weekend relaxing get away.

    5
    « Excellent experience »

    Hotel common areas and room are very clean and well maintained. Food in the restaurant was reasonably priced for the excellent quality. Great idea to have wine and cold beer for purchase at the front desk!

    5
    « Fantastic Hotel - Large Rooms »

    The amenities at this hotel found both in the rooms and in the hallways make it a fantastic choice. in addition the rooms were very spacious. We got a chance to see one of the 2 bedroom suites that had an entire kitchen - a home away from home.

    5
    « stoney creek »

    great rooms and food, staff is excellent and in the lobby and restaurant, only downside is limited parking in the main lot, additional parking across the street. Food is superb, and very reasonable, staff are great and are happy

    5
    « Wedding »

    Great place great food great drinks fantastic service very kind staff. Here from the states for a wedding and couldn't have had a better time. Highly recommend the restaurant .very clean rooms every room has a different theme to it. So book it now

    5
    « Awesome stay, hotel and rooms! »

    This was probably my favourite hotel room and stay ever. The décor of the rooms and hotel were outstanding. Spacious king room with Jacuzzi and mini bar. Loved the décor and space provided. We didn't to enjoy any other amenities of the hotel but having beverages available for purchase at check in and the speedy check out process was really helpful. Thank you for your hospitality.

  • 1
    « Horrible Experience »

    I came to hamilton for an interview at McMaster and was at my interview when I got repeated calls from the front desk telling me i had to check out at 1130am, i had informed them of a late checkout and when I got back to the hotel the person at the front desk handed me a bill for 40 dollars which I did not sign and asked to speak to the manager, at which point he said he's not here, he'll call you. I never received a call. I was charged 40 dollars for checking out at 1230.

    4
    « Beautiful »

    We stayed here for a night for a concert last night. What a beautiful hotel. However it's in the middle of nowhere. I called the night I booked the reservation to ask how much a cab to downtown would be they said 25 to 30 dollars it was more like 40 to 45. Had I know it was this much I would have stayed downtown. As well upon check in they noted that the restaurant was also closed that day. All of which would have been a deciding factors in just staying downtown. But the accommodation is A1. It's clean and the staff are very friendly. I'd stay again if I was passing through or looking for a romantic night away.

    5
    « Great Rates for High End Feel »

    Fantastic room! The premier king room has an amazing jet tub to relax in, huge TV, and super comfortable king bed. We were only there for one night and are so happy that we decided to go for the upgrade. The only thing that could have been better was if they could have had some control over the weather and prevented the freezing rain from knocking the power out ;)

    5
    « Fantastic Hotel!!! »

    Everything from the check in process, the hot chocolate in the lobby, the friendliness of the staff and the rooms were great! I believe the fellow who checked us in was Carlos?? 4 stars for his personality alone. I loved the theme rooms and restaurant on site was superb!! I would recommend this hotel in an instant.

    5
    « Great for families »

    We stayed at this hotel for a wedding. The suites were perfect for our family - having two separate rooms were amazing! Beautiful hotel, well decorated, would definitely go back! Hot chocolate in the lobby, and cookies at the front desk were a nice touch!

    5
    « Great Place to Stay! »

    Great place to stay for sure. You will not be let down. Nice restaurants near by to eat, and of course the dinner theatre and Cineplex movie theatre just down the road. Also close to the Lincoln M Alexander pkwy which is handy. Hotel staff are always cheerful and friendly, willing to lend a helping hand without even asking.

    5
    « Catrienas Wedding »

    I stayed here before and after a wedding at Carmens. It is amazing to be so close to the wedding and being able to go back to your room to freshen up and after a long day and night at the wedding! The room was spacious and clean the bed was comfortable and it was unbelievably hot but our room was nice and cool! The front desk attendant was pleasant both when we checked in and out! There was ample parking on site! Well worth it if you have a wedding here or just want to try there amazing Italian restaurant .

    4
    « Modern, new hotel, service was good. Beware, they'll nickel and dime you. »

    We stayed in one of the Platinum Suites which includes a fireplace, whirlpool tub and kitchenette. The room was clean and well maintained, gas fireplace was a highlight. Somewhat disappointed that we were told $20 for late checkout, which I declined and then when we found that there was no plates, bowls or utensils in the kitchenette the front desk told us they wanted $3 to bring them to us. Not what I expected from a "Premier" property. The "full-kitchenette" does include mini fridge, microwave, coffee maker and kitchen sink (no cook-top). There is a bottle opener and wine glasses but nothing else. Overall, we enjoyed our stay and would return. If I wanted late check-out I would negotiate it upon booking.

    5
    « Not your typical Best Western »

    Best Western's are usually decent for night, but this location was so beyond what was expected. Should definitely have a four star rating. Nice lobby, well decorated, and room service. Highly recommend this location and would travel to again.

    4
    « Elegant and very clean »

    I enjoyed my stay (I was attending a family wedding.) The room was nicely decorated: loved the Keurig right in the room with the complimentary tea and coffee, etc. Microwave and fridge were handy, too. I would definitely recommend this hotel to family and friends.

  • 5
    « Excellant »

    Not in the room for long.reserved it for Black Sabbath Concert.Live in Selwyn ont 200km from Hamilton .Beautiful room great staff at front desk ordered my cab.Totally perfect stay Great thanks to the Hamilton cab company as well

    5
    « Nice and clean »

    Staff was friendly and answered any question my boyfriend and I had. Very helpful and welcoming. The hotel and the room looked clean and well maintained. Was pleasantly surprised to find its both close to all things for food and entertainment but far enough away to not be to loud. Great location and great price, should I ever need to stay in Hamilton again this hotel is at the top of my list

    5
    « Amazing hotel and staff »

    It's was a great hotel, the staff was very friendly and really helpful and restaurant in the hotel was a great place to eat but make a reservation it fills up quick!! The room was really clean and the bed was very comfortable.

    5
    « Can't fault this one »

    We were booked in here by a business colleague Very pleasantly surprised with everything about this place! Very high attention to detail in every aspect from individual rooms named after significant Italian achievers, all 52 of them! Nicely renovated rooms, spacious, good sized beds, walk in showers too Loved the easy to use tv remote after some hotels having so called smart tv's take me 30 mins to get to use it! Would not hesitate to highly recommend this place.

    5
    « Skal International Hamilton AGM »

    Thanks to Joe and the fantastic C Hotel team for providing a great meal, atmosphere and meeting space for our AGM. Every staff member greeted us with a warm welcome and Joe was a super host as always. I would highly recommend the roof top meeting room!

    5
    « Wedding stay »

    We stayed for a family wedding. The staff were very friendly and helpful. The restaurant was busy in the evening, but the service was efficient and the food very good and reasonably priced. The wedding reception was well organized and the food good. Staff were receptive and very friendly. I would definitely recommend this hotel.

    4
    « These premiere Best Westerns are nice »

    This hotel was really nice. When you check in they really do make you feel special. I liked how the mat in front of the elevator said "good afternoon" I suspect they change it three times a day. It reminded me of being on a cruise where the carpets in the elevator changed to tell you what day it was. My room was great. Big enough for me to workout in to my Beachbody videos. I didn't eat at the restaurant but it was packed so that says good things. The hotel is in a bit of an odd area. Lots of bigbox stores close by. If I lived in Hamilton I would for sure put this place on my list for a date-night staycation. My room had a room number but it was also called "Prada" and had some Prada stories in it so that was nice. My room had a euro shower. So the glass wall only goes half way and the shower head is a rain style one. Not my favourite but some people love them. I'd stay there again

    5
    « Excellent Hotel »

    This hotel has been my first choice to stay at while on business trips. The staff is always very courteous and helpful with whatever you may need. Rooms are clean and modern. It's also very nice that there is a restaurant within the hotel with great food and beverages; makes your stay very simple after a long day.

    5
    « All around great »

    the hotel has excellent service and food. the rooms are modern and clean and the staff go above and beyond. kudos to the management and staff for providing excellent accomadations and great place to stay when in Hamilton!

    5
    « Great stay »

    From check in to check out, we had a great one night stay. The staff at the front desk are very helpful and friendly. The room was clean and very well decorated. We appreciated the nice touch of having the rooms named and individualized. The bathroom was modern. We had a lovely lunch at the hotel restaurant. The staff are very friendly and the food is good. Location is a bit outside of the Hamilton area (15min drive to downtown), but well worth it. Overall, I would recommend this hotel to anyone wishing to stay in the Hamilton area.

  • 5
    « Great night »

    From the initial greeting at the check in counter I had pleasant staff with great smiles that were eager to be helpful in assuring me a pleasant evening. As I am a Best Western / Harley Davidson reward member I was told that I had been upgraded in my room and given a welcome bag with a treat and drink of choice. The room was more than I had expected and was sorry I was alone and did not share with my wife but it was a business overnight booking. The gym was clean and well equipped as was the pool and hot tub to help me stay on my work out resolution and was well stocked with soft towels. The final bonus was the comfort of the bed and pillows allowing for a full nights rest. Thanks to the staff

    4
    « Great shows before Christmas »

    New Chefs, food very bland......not the quality or quantity you were once given! Bartender looked miserable, staff didn't even know what was on the menu! Service was slow and food was cold! Terrible !

    5
    « Great hotel experience »

    I travel for work fairly often. This hotel was a pleasure From the Check in to restaurant to decor. Very enjoyable. The rooms were top notch. Food excellent. Location perfect close to shopping and restaurants and the highways. You won't be disappointed

    4
    « A pleasant surprise!! »

    One of the best hotels we've been lately! We rent a fantastic suite with whirlpool and fireplace. Very quiet during the day and the night. Staff is very pleasant and helpful. I really love the warm water pool!! Free access to pool and free parking for costumers it's definitely a point in favour! The only reason to not give the "5 Stars" is the lack of cleanliness in the microwave, which still had leftovers and all the mirrors in the suite were dusty and greasy.

    4
    « Almost there »

    No triple A audit is telling. You will be impressed by this Hotel if you travel to Hamilton - it would be hard not to be. Once you have stayed more than one time a few of the key details will stand out. The restaurant closes very very early... this aligns with the overall mantra - cut costs. The coffee is terrible considering the rich Italian Heritage on display. The details are very easy to point out once the initial wow factor of all the talent that has performed at Carmen's, and likely never spent a night in this property, wears off. Besides the obvious cliches that are abundantly on display, you should also expect to experience; poor TV reception, faulty alarm clocks, almost zero interest in addressing noisy and obnoxious guests, Costco purchased snack offerings (resold at a premium price) among many other "minor details" The reality is you will pay a premium to stay here -- perhaps that is a good thing considering the city. When you catch the staff in full swing (between the hours of 5 and 8 pm), things are great... if you are a business traveler reconsider this and look at the Courtyard. This property has a clear vision, to be the choice for weddings and dinner theater folks of the local kind. They truly don't cater, or seem to care, about business travelers what-so-ever. I give a four because I am fair. The reality is, they are a four... with a few minor enhancements they can be a five.... trouble is, I dont truly think they care to be.

    4
    « Lovely hotel »

    Stayed at this hotel for 5 days, very lovely hotel with great rooms. A bit away from everything, so you need a car or to take taxi to the place you gonna go. I would go there again if I should find my way by Hamilton again.

    5
    « EXCELLENT HOTEL!! »

    Wow what an awesome place. Booked the King suite with the Jacuzzi tub, fireplace and King size bed. Room was absolutely beautiful! Room service was excellent. This was a 10+++star hotel. Would recommend this anyone!

    5
    « Great Value »

    The room was beautifully decorated and exceptionally clean. The bed was very comfortable and there was a lovely fireplace and kitchenette, as well as a whirlpool tub and glassed in shower. Perfect for a romantic evening.

    5
    « beyond typical Best Western! »

    My family (brothers & sister) 5 of us arrived in Hamilton for our brothers funeral service with plans to stay 1 week. We called the Best Western Premier C Hotel by Carmen's solely because we had best western points. We had no idea how kind, considerate, accommodating & friendly they would be. The 2 bedroom suite was roomy clean and comfortable. we ate all of our breakfasts in their restaurant as well as 1 dinner with pasta meals 1/2 price..Delicious.our family would like to thank Jennilee Ronna Nicole chris and carlos for their over the top care of our family during this very emotion filled week..

    4
    « Nice Clean Hotel - Almost Perfect in Many Ways »

    This is a nice hotel that's very clean. It handles a lot of weddings since it's attached to Carmen's banquet hall. The location for the traveler is not ideal since it's not really close to anything within walking distance. Shopping centres are nearby but still short drive. I didn't see a restaurant within walking distance. It has a well equipped weight room with 2 quality treadmills. The pool was OK, the hot tub was out of commission. Staff were very friendly, wifi is free and so is the outdoor parking - no indoor parking available. The rooms are spacious and well appointed - they even have safes. One constructive criticism is in regard to the pillows on the king size bed. There were 4 plus a tubular pillow. These are OK but all the pillows were 'high' or thick. Some of us prefer a thin pillow so we don't get a stiff neck by the morning. I usually bring my own pillow but forgot. It would be nice if the hotel supplied 2 thick and 2 thin pillows...this would be appreciated. Otherwise the room was perfect. Overall I would stay here again however I like the Sheraton downtown a bit better.

  • 5
    « WOW! Not your typical Best Western! »

    For those of you that may be thinking "this is probably your typical Best Western!" THINK AGAIN! This is one of the nicest hotels that I have stayed at. Fabulous location, super clean, totally up to date in terms of style and decor! Even better - the staff are super accommodating and very customer focused. I would highly recommend this hotel - we will certainly be back!

    5
    « Simply amazing »

    Hotel was phenomenal. I stayed here with my bridesmaids the night before my wedding and of course on my wedding night. It was actually hard to leave for the honeymoon, because this hotel was so amazing! Very luxurious, extremely friendly staff (especially Carlos and Steven - the bridesmaids and I had such a great time with them, they were a blast!) and the staff were always willing to go out of the way to help you with anything you need. The Bridal suite was the most beautiful hotel room I've ever seen. If you have to stay in Hamilton - you have to stay here!

    5
    « Best Hotel »

    This has to be one of the best hotels I have ever stayed at especially for the price. Everything seemed new, fresh, clean and everything worked. The room was great and well laid out. This will be my "go to" hotel when I'm in the area.

    5
    « Best hotel in area »

    If you're looking for class, luxury and style, stay here! The rooms are modern and chic. The restaurant serves up great meals. The front desk staff is welcoming and very accommodating. If there's a wedding happening, parking becomes an issue but the staff is more than ready to help out. Don't be let down, just ask where to park. The hot tub was nice and intimate. Worth the money!

    5
    « Very nice »

    Awesome hotel very nice room very clean love the style and the in house restaurant Baci is very good too, easy access of highway and good parking it's included. Next time when we come back to Hamilton we we definitely be staying at the Best Western!

    5
    « Amazing hotel »

    This is the best hotel I have ever stayed at!! Really cool each room has its own theme. I stayed in the Al Pacino honeymoon suite. I cant say enough about this hotel. The hotel was quiet had every amenity you needed, and the rooms and bed were very comfortable. Usually I do not sleep well at hotels but this hotel was amazing. I recommend to anyone!!!

    5
    « Superb Value and Great Staff »

    I have stayed at this Best Western in Hamilton in the past. I stay when working in Toronto, Mississauga, Oakville, Niagara Falls ect. Anytime the drive back to hotel is no more than 70 minutes. It worth the drive. The staff are always going out of their way to make your stay the best. The restaurant food is 5 star and the prices are more then reasonable. Everything you need is near by also - gas station, car wash, shopping, theatre, banks. On occasion Peter the owner stops by the restaurant and is always willing to share a story and time. When it comes to services this is # 1 Hotel and I have stayed at several all over the world.

    5
    « THE PLACE TO STAY WHILE IN "THE HAMMER" »

    Upon our arrival we were pleasantly greeted by "Carlos" and "Jamie" . Our Platinum suite was very clean , comfortable and well presented .Fitness room and pool / spa very nice . "Baci Restaurant is a great dining choice. "Chelsea our server was Great at meal time . Make sure to reserve a table for dinner even on week nights busy place the food is good. Parking lot is lit up well at night. The view and city lights are magical while enjoying a jacuzzi tub . "Carmen's Best Western is our destination home away from home in the Hammer :) . Andrew and Barb A. THANK YOU ! P.S. OH........ AND THANK YOU MR. AL PACINO

    5
    « Amazing »

    This is a wonderful hotel in a nice town. We are Best Western Diamond members and stay at them all the time. This is a great one. We stayed in a suite that had a king bed (very comfortable) a kitchen and dining area, whirlpool tub next to the fireplace and a large screen tv on the wall above the fireplace. My husband enjoyed sitting on the sofa to watch tv (that was in the "livingroom" area ) instead of on a bed like most hotels. The bathroom was very nice and the shower was a marble walk-in and nice shower head. There was a fridge and microwave. There is no breakfast but we went to the hotel restaurant for dinner (Baci Ristorante) It was excellent. We went on a Thursday evening and they normally have a pasta special, so it is busy. We had stopped to asked the host about it earlier in the afternoon and he asked if we had reservations, we did not know we need to make them, but he was very nice and told us he could maybe fit us in or we could sit at the bar. When we arrived, the gentlemen were still at the table that he was going to give us, so we just sat at the bar(which was not a problem at all- in fact the girl that waited on us was very very friendly . I would recommend going here for dinner, but check if you need to make reservations (it might just be for Thursdays ? I don't know) Enjoy your stay

    4
    « review of best western c hotel in hamilton ontario canada »

    I thought the Best Western C Hotel in Hamilton, Ontario was a very nice hotel! The rooms were clean and the staff was very accommodating! We had breakfast at the restaurant and that also was very nice. I would absolutely recommend this hotel and will definitely stay there again when I visit Hamilton!

  • 5
    « Stunning Hotel »

    Stayed one night in the King Jacuzzi Suite - GUCCI room. It was a beautiful room with a fireplace as a nice touch. The customer service from all the front desk staff was impeccable. The layout of the hotel is great and it has everything you possibly need and more. We will definitely be back and I highly recommend this hotel for corporate guests or couples.

    5
    « Beautiful Hotel! »

    Nothing bad to say- beyond the fact that the price is a little high for Hamilton... The hotel itself is great to look at from the inside and out. The rooms are a great size as well and very well decorated. I would recommend this hotel for a luxurious stay. The staff were also very happy to help at any point. The restaurant is wonderful- definitely recommend!

    5
    « Not your typical Best Western... »

    Amazing rooms. Very unexpected. My wife and I typically stay in higher end or boutique hotels (i.e. Intercontinental, Kimpton Hotels, etc.) but needed a room for a last minute stay. This was a huge surprise and totally changed our views on Best Western as a brand. We were not impressed with the on-site restaurant but the room more than made up for the underwhelming quality of the food.

    5
    « Excellent comfort »

    This hotel was great and the price was awesome. The staff were friendly. It was nice to have a kitchenette in the room. The bed was comfortable. I would like to have had the ability to purchase movies off the satellite however there is a DVD player so you can always bring movies with you. Overall the stay was great and I would recommend this hotel to others staying in the Hamilton area.

    4
    « Very modern and clean »

    This is a very modern BW hotel located on the east mountain in Hamilton. Room was average size with lovely large bathroom. Breakfast is not included with the room as there is a restaurant attached. There is also a wedding venue right beside the hotel. Since we were staying mid-week thought there would be no wedding parties; however that was not true. There was some noise in the middle of the night as guests returned to their rooms. Hotel suited us as we are knowledgeable about the city but it is not downtown and does require a car. On the other hand being in the suburbs it is quieter.

    5
    « Great Hotel »

    We stay at this hotel about 5 or 6 times a year when visiting family in the Hamilton area. It is clean, the staff are friendly and it is close to shopping, restaurants and theatres. The parking lot gets tight if there is a conference at the hotel, but there is additional parking across the street.

    5
    « Wedding Venue »

    I have never been here before, I was very impressed with the staff, we were there for a wedding. The food was paced out perfectly, and just enough. They did a great Job. Our room was clean and all the rooms have a theme.

    4
    « Nice clean hotel »

    This was a modern nice clean hotel. I went here for a wedding and it was beautiful. However when trying to sleep, even late at night, it is really noisy. The beds were extremely comfortable. I would go back to this hotel but not on a busy weekend- just work week.

    4
    « noisy room »

    this room had a strange noise coming fro the roof top as we were on the top floor ( 5th ) the room was very clean, the staff was helpful, plenty of free parking, all appliances were in excellent condition. the assistant manager was very helpful. unfortunately my wife had a fall in the front lobby, the floor had been recently washed. too bad because it cost us a day of our vacation trip. we stayed 3 nights and departed October 1st. we will have our family doctor look at my wife's ankle and left left leg.

    4
    « Excellent...except »

    Large, spacious room....comfortable bed....Keurig coffeemaker....microwave....fridge...table and 2 chairs...sofa...desk...wet bar....large closet..flatscreen tv with lots of channels. A minor negative is it was a bit difficult to find the lobby from the outside. I'd give it an excellent rating if it was not for the $250 deposit requested at check in for "incidentals." That's $250 for debit card or $150 for credit card. I am an older woman traveling alone. I have never run into this before and frankly, if it were not conveniently located, I would have gone elsewhere. Free cookies just don't make up for the feeling of being ambushed like that at check in time.

  • 5
    « Great Place »

    Amazing place. Had a great, great time. Best hotel at which I've ever stayed. Bed was firm and so were the pillows. Room was fantastic. Great layout. Easy to access local highways. Close by shopping and restaurants other than the one attached to the restaurant. This would be a great place to have a romantic weekend. Just saying. :)

    4
    « looking for a nice place for a family stay »

    I been to this place many time and never had an issued until today, Carlos was the only clerk behind the reception counter and he took almost 15 minutes before he acknowledge my presence there (don't get me wrong he was busy on the phones and checking people out) he should have more help to avoid people with disabilities (my wife is blind) wait that long

    5
    « Excellent Hamilton, Ontario hotel »

    My wife and I stayed here for 3 nights on our anniversary trip. The reservation for the suite with a fireplace was messed up, but Tanya got us into the room we wanted with no hassle at all. The room was big with a couch, large screen tv, large whirlpool tub and fireplace. It was everything that showed up on the pictures. The fresh cookies all day long at the front desk along with a free newspaper were just additional treats. The restaurant looked wonderful, with Italian cuisine, but even after being advised to make reservations we tried to walk in on a Wednesday night, but alas it was booked full. A waiter at another restaurant recommended eating there, so it must be good. Try the hotel out, you won't be disappointed.

 

Getting to the hotel ...

All directions
·From: Toronto/Mississauga. Take Gardiner Expressway W, continue onto Queen Elizabeth Way. Merge onto ON-403 West, make a slight left onto Queen Elizabeth Way (signs for Niagara/East Hamilton/Fort Erie). Take the Red Hill Valley Parkway Exit, then take the exit toward Stone Church Road East. Keep right and follow signs for Stone Church Road, turn right onto Stone Church Rd East. The BEST WESTERN PREMIER C Hotel by Carmen's will be on the left.
 

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