BEST WESTERN Raphael Hotel Altona,  Hambourg

4.0/5  - based on 148 guest reviews.
Praesident-Krahn-Strasse 13, 22765, Hamburg, Germany - See map
+49 40 380240 +49 40 3802 4444

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 148 traveler reviews
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Welcome to the BEST WESTERN Raphael Hotel Altona - a modern and comfortable city hotel with a personal touch. Right in the centre - close to the port, theatres, musicals, shopping and sightseeing - the hotel is in the trendy Altona-Ottensen district of Hamburg. The hotel is extremely easy to reach - only 100 m from the Altona train station, only 1500 m from the Hamburg-Altona Cruise terminal - and is therefore the ideal starting point for any business or leisure trip. Cyclists are given a warm welcome! Start or finish your cycle ride in the centre of a cosmopolitan city. Our hotel is the ideal place to stop over, and also has a safe place to leave your bicycles. It is right on the Elbe Cycle Route ("Elberadweg") on the section between Lühe/Wedel and Ochsenwerder. From here it is 68 km (42 miles) to Glückstadt and on the other side of the Elbe 82 km (51 miles) to Stade or 60 km (37 miles) to Lauenburg in the other direction. Our 43 individually furnished rooms offer a homely feel and 3-star-superior comfort. There is free WiFi Internet access throughout the hotel, and a free to use Internet terminal is available in the lounge. Start your day at our lavish breakfast buffet and enjoy an evening drink at our small hotel bar. Relax in the sauna area, which is open 24 hours a day. Whether you want to go sightseeing, shopping or sample the night life, all the main sights, the best shopping streets and the lively night spots are easy to reach on foot or by S-bahn from the BEST WESTERN Raphael Hotel Altona. From the Altona train station, the S-Bahn will take you to the Jungfernstieg, museums and musicals. The Fish Market, Reeperbahn and port area all easy to reach by foot. The lively restaurants and pubs in the Altona-Ottensen district are only a few minutes away from the hotel. It's also a great place to go shopping or just stroll. We look forward to welcoming you to BEST WESTERN Raphael Hotel Altona.

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Room 1

Guest reviews


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based on 148 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
24
Verygood
 
83
Medium
 
35
Poor
 
5
Horrible
 
1
Business Business 48
Couples Couples 55
Family Family 18
Friends getaway Friends getaway 14
Solo travel Solo travel 15
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Raphael Hotel Altona,Hambourg
  • 3
    « Nice clean hotel to stay one night . »

    Easy location with a lot of nice restaurants in the Neighbourhood . parking on the street at normal rates . Clean hotel , did not had time to enjoy breakfast so no comments here . At the back of the hotel is a small shopping mall ,and the station is on 2 minute walking distance .

    3
    « Unimpressed »

    My second visit to this hotel left me less impressed than the first. Good things : Efficient and friendly staff Good breakfast (when you have found it) Good location, close to Altona travel hub and local shops Not so good things : Room was small No air conditioning Carpet needed cleaning Florescent lighting was harsh No power for laptop on desk No power to recharge phone next to bed Not sure I'll be back a third time

    4
    « Good hotel to stay »

    Good hotel next to excellent local transport facilities such as trains, S-Bahn, buses and taxis. Very helpful staff and clean and comfortable rooms. Good choice of shopping facilities and restaurants in walking distance.

    3
    « Everything in Ordnung »

    We stayed there just for 1 Night but Everything was good and Ok. The rooms were clean , rather small but especially ok for a 1 Night.The Hotel is in a good location close to the Altona Station. I didnt expect that so nice Breakfast there..Receptionist were very Polite and helpful Nice staff.Typical German...

    4
    « Good business hotel »

    Clean rooms, rather small but ok for a few nights. Nice staff. Breakfast is served next door but the place does a nice job. Typical German breakfast with everything you need to start a great day. The location of the hotel is also convenient for many reasons.

    4
    « A great hotel in a very good location »

    I stayed here for 11 nights on a business trip. The hotel is in a good location close to the Altona station; it's very easy to reach from the airport (about 45 mins via the S-Bahn) and from pretty much anywhere in Hamburg via public transport. There's a nice selection of restaurants nearby. My room was a good size, always clean and had all the essentials. The bathroom was nice and the room had a safe, desk, tv, tea and coffee making facilities and a minifridge. I especially liked the little bag of jelly sheep left on my pillow the first night but was disappointed that this and the tea, coffee and wafers weren't replaced during my stay. My room looked out over the car park and was very quiet at night although some of my colleagues with rooms on the station side found it too noisy. The breakfast buffet was an additional 11 euros a day and had a good selection, although not quite enough to keep me interested for the whole 11 days (which is admittedly a fairly long stay). Overall a very good hotel that I'll be sure to stay in again when next in Hamburg!

    4
    « A Nice Place To Stay On Business »

    The Best Western is a thoroughly decent place to stay, especially for business trips to Hamburg, though it does have some faults. Let's start with the positives. The room I had, and stayed in for four nights, was always clean and well kept. I had a particularly large room with a well sized bathroom as well. It has the common amenities you'll find anywhere. The location is great, right next to the train station, lots of shopping, and not too far from the airport either. There is a daily breakfast available that has a decent spread and the 11 euro a day charge is reasonable. The negatives? The bed is firm but not unforgiving, so depending on your preference you might not like it. The pillows are terrible. The room had two that were completely over-stuffed and two that were lumpy and deflated, no compromise in between and made for a sore neck. Depending on your floor it can be a bit noisy, and it isn't even the train station its regular street noise. I was on the first floor and only noticed it a little. As I stated the shower is good (as are the towels) but the temperature tends to fluctuate for no reason. Overall a good place to stay, everything is nice, people are friendly, good location. A solid choice to hotel.

    4
    « Stag accommodation »

    I stayed in this hotel with my friends for my stag do and to be fair I was really happy. It's a nice hotel with clean rooms and decent shower. It was on a quiet street only a few doors away from a kebab house and McDonald's. We had 6 twin rooms and the pricing was ok. We were also about a 15 minute walk from the Reeperbahn which was ideal too. We didn't pre-order breakfast because quite frankly it would have been a waste of money as we were never awake for it. I would definitely recommend it and would have no problem staying again because for a lads holiday I think it was great.

    4
    « Altona Hamburg Hotel »

    Very close to the town center and railway and subway station. Center of Hamburg is only 15 mins away by subway. Good value hotel. Restaurants are a little thin on the ground in Altona but there are a few but you need to seek these out.

    3
    « average bordering on poor hotel »

    Pricey for what is a basic room, with poor water pressure, excessive noise - both internal and external (have they not heard of door cushions? it slams every time anyone opens it) and cleaning staff who leave the windows open - on a rainy day that is certainly not good for your belongings, or for your socks when you walk over to close the windows - that is once you realise it is the window and not just a draught!.

  • 4
    « Pretty Good »

    All in all, I quite enjoyed my stay. Being in Altona was a bit of a surprise, but I actually came to appreciate it. Great restaurants, smaller crowds and the feeling of being in Hamburg rather than just another international city. The hotel was fine. It is small, but just fine! My room was more than adequate (a premium room), with ample working space, a fine shower and a comfortable bed. With the U-Bahn only a few steps away, getting around the city is easy, and I would certainly return to this property.

    4
    « Hotel Altona is a Great Find! »

    Our room on the first floor facing the back courtyard was very good. We visited in the fall, temperatures were mild and room was comfortable although duvet was extremely hot. We had to take it off. It would be helpful if hotel provided a light sheet or blanket as an option. Bathroom is small and might be tight quarters for taller, larger persons. The shower was great except have to climb over tall bathtub enclosure and the shower doors don't close or seal properly so water leaked onto the floor. Hair dryer overheats quicky and had to wait 10-15 minutes before it could be used again. In-room coffee and tea service as well as mini-fridge are perfect. Internet service was a bit slow but consistent. Staff in reception area speak English, are very helpful with maps, directions, and recommendations. They are very competent and courteous. Hotel is situated in a central location, easy access to trains, taxi, bus and train services. Altona is a fantastic, quaint area with many coffee shops, bakeries, restaurants and boutiques with easy walking distance.

    4
    « Clean and fresh »

    The room was clean and fresh and the staff was very friendly. Had a room against train station but double windows isolated noise very good. During my stay the temperature was around 20 degree so missing air con was no problem. The wifi was very good in my room on 4th floor. Didn't try the breakfast.

    3
    « Tired Rooms - Noisy Also »

    Booked via Booking.com so maybe the 'rate' is for some specially reserved rooms in what used to be another hotel next door but accessed via a diferent entrance unless you are on the 3 rd floor. Don't make mistake of asking for a quite room meaning a 'quiet room' as you will just get one further down the corridor it seems - if you room faces the front of the building then you face the Altona Bahnhof - beware that night trains depart including trains carrying cars/bikes etc to the south incl Swiss - they queue in the road outside the hotel and load noisily for departure around 2300. Some traffic after that too. Noise from the staff at around 0600 preparing the breakfast room also permeates up the stairs. Rooms are certainly overdue a renovation - but they are clean. Bathrooms certainly dated. Rooms lack facilities particularly kettles/fridge. Location in West of City and links via S-Bahn is good with shopping centre and area surrounding - plenty of bakeries and restaurants too (and an IKEA just 5 mins walk). Direct S-Bahn link from Airport is bonus (40mins at Euros 3.10). Didn't take breakfast due to Bakeries at the Bahnhof. Overall - this goes down as en economy hotel in a reasonable area - fine for a night or 2 on a budget.

    3
    « Just clean and friendly staff »

    Stayed there during a business trip. I start with the Good things. Clean rooms,Friendly staff and Good Location (if you want to be near a train station). Thats about it. Now the bad. My room was on the ground level. I could hear the people outside on the street. It was hot so i had to have the window a bit open. The wifi connection was almost non existent. I had to stand by the door or be in the toilet to get a decent signal. Even then it was not good. The room was so small that if i had the suitcase open i almost could not walk from the toilet to the bed. The tv was on a hight that when you are in bed you can not see since with lcd tvs you must be in front and no such a bad view angle. The worse thing was that the bed was very short. My leg was touching the tv furniture. It was not possible not sleep with my legs streached.

    4
    « BW20150123 »

    Very good and cheap hotel for short time business trip near train station and city center. Service is fully consistent with the proposed price. Rooms well equipped with a minibar, two TVs and a kettle for tea or coffee making, which is also available at no extra charge.

 

Getting to the hotel ...

All directions
·From: A7. Take the Hamburg Othmarschen Exit. Turn right into Behringstrasse and drive straight. At the tunnel take the left lane. After the tunnel take a right into Prasident-Krahn-Strasse. After about 200 meters you will find the BEST WESTERN Raphael Altona Hotel on the left side. Near city center, close to Altona train station, musical shows, the harbour, the famous Reeperbahn and shopping areas.