BEST WESTERN PLUS Hotel St. Raphael,  Hambourg

4.0/5  - based on 348 guest reviews.
Adenauerallee 41, 20097, Hamburg, Germany - See map
+49 40 248200 +49 40 24820333

Destination

Dates

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Cocktail lounge
    Cocktail lounge
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
TripAdvisor Traveler Rating
based on 352 traveler reviews
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The BEST WESTERN PLUS Hotel St. Raphael is a comfortable, personal, first class hotel in the city center of Hamburg. Main station and main shopping area are within five minutes walking distance. We feature our full service restaurant Le Jardin, Captains corner bar, meeting and banquet facilities, 24-hour front desk, laundry and valet services, safe deposit box and fax services. Our guest rooms have a bath or shower, cable television with pay TV, hairdryer, mini-bar, radio, direct-dial telephone, alarm clock, trouser press and in-room safe. Enjoy our breakfast buffet at the rate of 17. 00 EUR per person per day. Enjoy your stay.

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Room 1

Guest reviews


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based on 352 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
64
Verygood
 
194
Medium
 
70
Poor
 
17
Horrible
 
7
Business Business 102
Couples Couples 139
Family Family 26
Friends getaway Friends getaway 33
Solo travel Solo travel 39
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN PLUS Hotel St. Raphael,Hambourg
  • 4
    « Good basic hotel, convenient location »

    Stayed for 3 nights during our first visit to Hamburg. The hotel is about 10 mins walk from the station (we got a train from the airport to the central station which took about 25 mins). First impressions of the area - a bit rough at night. Had I been staying here with another female i wouldn't have liked to do the 10 minute walk into the city centre. The room was not ready until 3pm so we left our bags and went to explore the city. When we were able to check in we found the room fairly small but perfectly comfortable for a short stay and also clean. There was a walk in wardrobe and small fridge, trouser press, tea and coffee, complimentary chocolates and water. We were on the third floor (out of 5) and felt some vibration/noise from the u bahn but not enough to disturb us. The bathroom was small but again clean and there was no bath but the shower was nice and powerful. One tip - there is a hair drier however it cuts out after 5-10 minutes use then has to 'rest' before you can use it again. Having long, thick hair I found it a bit of a pain to use and in hindsight would have brought my own. We loved Hamburg and will be recommending it to friends and family. The transport system is great and there is a lot to see and do. We would recommend the Fish market and the chocolate museum where you get to make and take away your own chocolate. This hotel is a great place to use as a base and is a good average hotel and we would stay again.

    4
    « Good value for money - close to the central station »

    Cheap parking in the hotel parking lot. Friendly staff. Nice and clean. Standard rooms are rather small but well furnished. Beds are fine and so is the bath room. Walking distance to the central station and pedestrian streets

    4
    « Perfect location for city visit »

    The hotel is in a great location, it's easy to get to from the airport and you can walk or go on a short train journey to all the sights. The decor is very dated but the beds are really comfy and the rooms were very clean. It hasn't got the wow factor, but is great for a clean, comfy stay.

    5
    « Excellent Service in an Accessible Location »

    My husband and I stayed here for a long weekend in the city of Hamburg. The hotel is in a great location - just a couple short blocks from the main train station and easily accessible by foot. The hotel staff greeted us warmly. Although we arrived well before check-in time, they allowed us to check in since there was a room ready! We booked a comfort double room, and it was so comfortable and spacious. There was a complimentary bottle of water, sweet treats on our pillows, and a hand-written welcome note. Aside from the small entryway and closet, there was a sleeping area with bed, nightstands and television, and then an additional sitting area with couch, desk, and television. Off of that area is the bathroom. For two adults, this amount of space in a European hotel felt luxurious. The furnishings were all new and well-kept. The bedding was comfortable, the towels were fluffy and large, and everything was clean. The hotel staff was helpful in answering all of our questions about the city, including restaurant recommendations. It was easy to travel from the hotel by walking to the metro or train station. We ate breakfast there one morning, and found it to be a good value for the convenience. The serving staff was friendly and quick to refill our coffee cups. Upon checkout, the hotel stored our luggage so that we could explore the city luggage-free on our last day. And they gave us each a chocolatey sweet before wishing us well on our travels. The Best Western St. Raphael is a perfect hotel in Hamburg, whether traveling for business, couples, or family, this hotel and its talented staff will meet all your needs. I highly recommend it and would definitely stay here again.

    4
    « Better than decent - good value »

    Rooms are nice, clean and comfortable. The best way I can summarise is to say that nothing is particularly memorable and everything is "correct". The building is well maintained, rooms are comfortable, clean and offer everything you expect. If I were to return I would feel confident there would be no unpleasant surprises.

    5
    « Good value »

    Nice hotel with a good value for Money. The bed was a bit hard. Very fresh and clean bathroom. Internet was a bit slow. The bar was typically German. If you travel for business, choose a hotel close to your next day appointment, since the traffic in Hamburg is terrible. Took me more than 1 hour to go 15 km.

    4
    « A neat hotel very close to the main station »

    I sumerize not great but good enough. The hotel is located at the very convenient area: only 10 mins-walk to hbf (the main station) and the city center to enjoy shopping, sightseeing and dining out although you might not feel too safe if you were a woman alone, walking around the hotel at night. The hotel itself was neat. The bathtab was huge and the sleeping quality was decent. The room was very clean and the breakfast was good and the staff was helpful.

    4
    « Very good hotel and location; suggest to avoid the cheapest (smallest) room »

    The hotel itself is excellent: clean, nice staff, good breakfast. A few (approx 5) minutes to the Underground station to catch the train direction center and most of the attractions (direct train to Landungsbruecken or St. Pauli). I have made a mistake and reserved the smallest/cheapest room which was realy tiny (size of a bigger walk in closet). Therefore suggest to all traveller to be less stingy (he he) and take a larger room (standard?)

    4
    « Very good stay at the St. Raphael »

    The décor of the room was classical but cozy. With the curtains closed, a comfy chair there plus a book and coffee and tea making facilities it made for a very cosy stay. Very well situated. The neighbourhood doesn't have the best reputation but it never bothered me. The choice of restaurants there is amazing. At Lange Reihe a good choice of bars too. The city of Hamburg is stretched out and there are very different neighbourhoods, from sleazy to chique. St. Georg really appealed to me. The only thing I didn't like about the room was the noise the ventilator makes in the bathroom, not relaxing when you take a bath. Staff were very friendly and I when in Hamburg I will return.

    5
    « Great hotel & friendly staff »

    Very good located hotel in Hamburg. Near the station & underground and with excellent places to eat just round the corner (Lange Reihe). The staff were all very friendly and helpful. Our room was very quiet.

  • 3
    « Nice & Clean Hotel for short stays »

    Frontdesk staff was very helpful and kind. Also we had a large and comfortable room. The hotel is 15-20 minutes walk to city center and just few minutes walk to train station. In general, this is a nice & clean hotel for short stays.

    5
    « Great hotel and nice staff »

    We loved our stay in this hotel.. Walking distance form the main bus stop and train station. Minutes away from St Pauli by tube. The rooms are comfortable and clean with nice beds and great pillows, the staff are always willing to help and are more than happy to give advice. The rooms are a little small but should not put you off from staying here as it is not unbearable!

    4
    « Good stay in Hamburg »

    This is a good business hotel quite close to central station Hamburg. Friendly staff and nice beds. The breakfast was ok, common German type. neighbourhood is ok, very quiet. I can recommend this hotel.

    3
    « nice location »

    The room is a little bit small.The staff is nice. The location is nice but a you feel a bit anxious since there are a lot of migrants around. But it's close to the train station and you reach to important points in the city on foot. The breakfast is very expensive though.

    3
    « OK, a little dated, convenient location for ZOB and Hbf »

    This hotel is located about equidistant between Hamburg Hauptbahnhof and Berliner Tor S-Bahn station, and almost opposite the ZOB (central bus station). The hotel itself is a little dated, especially in the reception area, lifts, stairwells and corridors. The room itself was alright, quite possibly been quite recently renovated. The bathroom in particular looked brand new. The room has all the usual things you'd expect - tea/coffee, TV, minibar, wardrobe, safe, etc. The bed was comfortable and I slept well both nights. Free wifi in the room. Staff were polite and helpful and spoke good German and English. There was one issue when my room safe refused to open - the Hausmeister came and opened it for me with no issues. Overall an acceptable base for exploring the city.

    4
    « A good base »

    10min walk from the main station, 5 mins from the bus station and main station south on the u bahn. Very stylish inside, friendly staff and a generally nice hotel. The area you walk through to get to the hotel is not exactly beautiful but we didn't have any issues. The rooms are small and the beds come only as doubles - even though we requested a twin room. The bathroom is a fair size, good walk in wardrobe but there isn't room to pass each other when walking round the bed. I would use the hotel again as the price and location was good.

    4
    « Nice hotel, close to everything »

    This was a nice hotel, close to Hamburg hbf train station. There is a "Real" supermarket accross the road & Lidl supermarket behind the hotel approx 500 m. The hotel room was comfortable, a bit on the dark side. Bed was comfortable. Both room & bathroom were clean. Water flow was good. Not the most modern bathroom but still nice. Hotel staff were friendly and helpful. We walked from the hotel to most attractions, the city was easy enough to navigate by foot. Docks area was a little further by foot, but as you passed attractions & stopped to look, you forgot about the distance. .

    4
    « Lovely hotel »

    We stayed for two nights and was not disappointed. The location was perfect for the train station but not close to be disturbed by noise/traffic. We didn't eat here as there was so many different cuisine's in the area we had to try. Gorgeous little pub in the lounge. Room could of been a bit bigger but was adequate, mirrored furniture made it feel bigger. Bed was super comfy and bathroom sparkling clean. One negative point is the only English language TV channels were BBC business news and CNN, could of done with couple more. Staff were friendly and helpful.

    1
    « What a stink!! »

    This is a smart hotel with very friendly and efficient staff. Unfortunately our stay was blighted by an awful smell from the drains which was very unpleasant. We mentioned it to the staff but nothing was done. I wouldn't say it ruined our weekend in Hamburg but having to open the window for 10 minutes when it's near freezing wasn't good.

    3
    « Ok Hotel »

    Clkean rooms, we had fairly small room but it was ok. What was terrible was the fact I had to wait 10 minutes for a beer. She made it, walked away for 2 minutes, refilles it and walked away again, another top up and walked away. Anoying. I told her, does it really need to take 10 minutes? She ignored me and did the serving extremely slow.

  • 1
    « Terrible to sleep in a Smoking room as a Non Smoker! »

    I stayed for 2 nights in this hotel and was awful. We received a room for Smoking people. When we did the reservation we did not have any option to choose a non-smoking room. I needed to call twice the reception to ask if they can change the room. The answer was that I need to pay extra and they cannot help me! Very unpolite and careless personal! When I arrived home, ALL my clothes (including Pyjama) were smelling like smoke! Unbelievable! It never happened to me. So, please be careful when you make a reservation at this 4 stars hotel because I had a bad experience! :(

    5
    « Hamburg new year »

    Lovely hotel, friendly staff near to city centre 10 minute walk, rooms very clean comfortable and spacious, had new years buffet meal and well worth the money spoilt for choice, wonderful city with beautiful atmosphere and architecture, overall a relaxing 5 days, the only disappointment was that the german Xmas markets ended on new years eve so if wanting to see them make sure you book prior to that

    4
    « Nice for the price »

    Maybe it was the time of year but every hotel I researched seemed quite cheap... I picked this because of the central location and I had stayed at a BW before without issues. This hotel did have the feel of the 1970's about it although staff were polite freindly and facilities clean. I sat in the tiny hotel bar for an hour or so which was empty but pleasant enough. The room was spotless and bathroom lovely and cosy.. I would probably try another hotel next time only because of the variety on offer.. Nothing bad about this hotel... But nothing amazing either.. Good location though.

    5
    « Great location »

    We stayed here for one night. It's located very close to the central train station - within easy walking distance. The staff were very friendly and made check in and check out very easy. The room was really nice. The bed was very comfortable and the bathroom was very clean. We would stay here again.

    4
    « Always when I go to Hamburg »

    I love this hotel. So convenient to St. Pauli and the area is nice. Every time I visit Hamburg this is where I stay. Rooms are tiny but I only use it to shower and sleep. I never even turn on the TV when I stay.

    4
    « Good choice »

    I stayed here1 night with my wife (they were full for the weekend so we had to move to another hotel). It is near the Main Train Station. Although there was renovation work going on, we were comfortable. Especially the breakfast menu is rich and nice.

    4
    « Good hotel »

    I stayed for couple of nights with family and we got interconnected spacious rooms . Locations very close to main station. Breakfast is having good variety. Only problem is there is no ramp at the entrance in the hotel and when you have luggage you have to lift it up up to the reception .as you can't carry it by wheels. They should look into this. Internet was free and with good quality.

    5
    « Very nice hotel only 5 min walking from central station »

    Was staying there for 3 nights in single room. Very nice hotel on very good location, only 5 minutes walk from central station! Friendly and polite stuff, clean and good sized rooms, wifi free and available in all areas! Recommended and probably would stay there again!

    2
    « Tiny rooms »

    I just came back from a trip in Hamburg , i stay at the hotel four nights but my company made the mistake to reserve a single room....Singles rooms at this hotel are so tiny that 1st i heart my back in the TV set 2nd you couldn't walk 3d you couldn't see TV when lying on the bed because it is very near and you see everythink black. But the worst was the closest 3 shirts one blouse and it was full!!!!

    4
    « Nice an friendly Hotel »

    We stayed at St. Raphael 5 times, and it has always been a pleasure. Nice a friendly staff, good a clean rooms, with comfortable beds, great breakfast Parking in the street or the hotels own parking space behind the hotel

  • 5
    « Very good hotel , very close to central bus station and central train station , very polite »

    Very good hotel , the room was very comfortable and very clean , the food was very good ,the connection with the hotel staf was very good ,close to central bus station and central train station , a lot of parking space

    4
    « VERY CLEAN business hotel »

    This hotel is not in St Georg, it's a ten minute walk from there, through a not great neighbourhood! It's five mins from the train station though, which makes finding it easy. The rooms are safe but really clean, especially the bathrooms, which look brand new! Nothing else in the hotel is remarkable, the reception & restaurants are tired & stuck in a time warp. To get to the business area of Hamburg you need to walk past the station every time, which is not a great area of such a nice city.

    3
    « Super breakfast »

    I was here two days: the hotel is ok maybe a little bit old. It's in the St.Georg area: in this period the area is full of immigrant. The room was ok but with a strange smell, probably a no polite client smoked in. Advantage: near the train station and 10 minute walk from the center. The breakfast was huge

    4
    « Basic rooms »

    Stayed here for 2 nights. it is in a good location right near the hauptbahnhof which is very convenient. it is about a 5-10min walk from the train station but easily accessible. The staff were nice. Only downside the room was quite small and the noise was loud outside as we were only on the first floor. Walking back late at night can be a little bit scary because there are Sudanese people everywhere and they can be a bit intimidating. No real issues though just something to note down.

    3
    « Basic, nice, good location »

    Nice hotel, in a good location. Breakfast was super. Nice staff, and you can buy different kinds on tickets at the reception. Hotel was quiet and we were able to relax well. Not a long way to metro and train station, short walking distance. Wi-fi worked well.

 

Getting to the hotel ...

All directions
·From: North Highway A1. At highway intersection Hamburg Ost take A24 to its end at Hamburg-Horn. Leave the roundabout to Centrum heading for Sievekingsallee. Cross three traffic lights. At the fourth, make a left into Sievekingsdamm to the end. The street makes a right curve and leads into the Hammer Landstrasse. Drive straight ahead into Borgfelder Straße. After passing the Siemens building, cross intersection and turn right into small side road (Adenauerallee) leading to the BEST WESTERN PLUS Hotel St. Raphael. ·From: South Hannover Highway. Cross Elbe river bridges (Elbbruecken) and use right lane of left-hand traffic to Centrum leading to Amsinckstrasse. Pass by the "Jet" filling statio...

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