Best Western soibelmanns Frankfurt Airport

During the booking process, we clearly communicated our late evening arrival and requested a reservation for a parking space, which was confirmed. However, upon our arrival, we were disappointed to find that the reserved parking space was unavailable. It seemed that the hotel had neglected to check on other guests, as two cars were occupying the space assigned to us, leaving us with no option to park. Regrettably, the hotel did not offer a satisfactory alternative for parking in their designated car park, forcing us to leave our car on the street, approximately 200 meters away from the hotel, amidst heavy rainfall. Furthermore, it is worth mentioning that the receptionists were unable to communicate in English, adding to the inconvenience of the situation. Additionally, both of the double beds in the two rooms we had booked were furnished with unusually short single duvets, which was quite uncomfortable. Moreover, I noticed the presence of mould in the corners of the bathroom in my room, which was disheartening.

I have stayed at this hotel countless times solo and with a group as big as 30 plus people. NEVER AGAIN. My organization(s) have in the past used exclusively Best Western through the USA and around the World again...NEVER AGAIN. WE HAVE BEEN IGNORED The anti American Night clerk who was not German but Middle Eastern that did not understand English that was rude and yelling at myself and two women when all we were trying to tell him is that we needed to pay. I was there for a sporting event and was wearing a loud USA Jacket basically and American flag. He ask me why I was speaking English, then told the women as they were explaining to him what we needed ...he stated that he is "MASTER and this is not America and they need to be quiet." They were not even talking to him. He offended them, scared the children that were there and angered myself and another man that was there again trying to pay our Bill. Ileft due to the fact he obviousky was upset that we woke him up from his slumber at 1115pm. I asked him for his name said it was none of my business. I reported this to Bookings tried to get a person to talk to and as I got to send part to talk to someone it blocked and lock me out of talking to someone. This I am taking to corparate and letting everyone and anyone know of this. 90% of the Guest at that hotel were there for the same event as us. And we do this several time a year. I have stayed at this hotwl several times through the decades BUT NEVER AGAIN. THE PEOPLE That I talked to this am about this basically did nothing and blamed it on a different entity company that runs the hotel at night. TERRIBLE CUSTOMER SERVICE. In his regard and in their regard in rectifying this. The Gemtle man was not German but middle eastern decent with very broken English amd obviously did not understand what we , I was trying to do. I told the day people what happened even left a message for management. It has been 4 nights 3 days since this has happened and I have yet to get a reply to my complaint inquiry. The other 6 people there that witnessed this have heard nothing either. I guess it is not important so BestWestern has lost my business from andy and all possible Hotel stays throughout the World.

We only stayed 1 overnight but everything worked perfect. Room was clean, breakfast was very good and more than enough. Transportation to airport and pickup back from the airport worked fine and our car was parked safely. I will recommend this hotel to all my friends.

For the price, this is a great value--free parking and internet and breakfast and a convenient location off the freeway. The rooms were clean and the staff was friendly. It isn't the most modern of hotels, but it's not fair to give a negative review for that because it's not a price point where more can fairly be expected. Breakfast was better than expected, and (perhaps because of corona) they served you at the table. Eggs, a plate of cheese and meat, a bread basket with jams/cream cheese/ nutella, and the possibility of fruit, yogurt, and cereal. My only complaint is that our room was too noisy to leave the window open due to traffic, and the room was quite warm with the window closed. There was no AC. I'm not sure if it's possible to get a fan, but I would inquire about that before booking this hotel in the heat of summer. We used it as a brief stopover in the middle of a road trip, and it was fine for that purpose. There is nothing nearby that I saw in terms of restaurants, etc. so plan on just coming to sleep, and I also wouldn't recommend this for a long stay as the bed was a bit hard so it's not the most comfortable night's sleep (if you like firm mattresses, this may not be an issue for you). The room came with a tea kettle and stocked mini fridge as well.

The staff is really friendly, but the hotel is really bare bones. Bed is terribly hard, 1 single flat pillow. Really uncomfortable. WiFi is quite slow, drops a lot and didn't reach my room. Breakfast in the mornings is good (not great, but good). There is NOTHING around it, so be prepared for a 29 min walk to anything. The city itself is almost all closed on the weekends so there is nothing to do here on the weekend. I would recommend you look elsewhere.

We came for a single night on our way up North. A perfect location very close to the A67 motorway. All service personnel was very friendly and helpful. Our room was spacious and functional. Great quality of beds so we found all we needed including a free parking slot in front of the hotel. Is this a helpful review? Then please give me a "Thumbs up Thank FrankGeisler" by clicking the button below.

We stayed two nights around Christmas and two nights over New Years by nature of all other Gross-Gerau hotels being closed for the holiday. I would have rated it 1 star, but the breakfasts were adequate (except when they ran out of certain food for lack of planning during the holiday season when their suppliers were closed), and they were indeed open during the week all other hotels in the region were shut. The internet signal is weak and spotty (the receptionist upon our first stay showed me the new WiFi device to be installed - but one week later when we returned, still they had not done that basic work), so conducting business there is hard to do. The staff is friendly but not given the training nor authority to handle anything but the most basic tasks - they did not even have keys to the data room or a manager or owner available to take a call for help (they tried - but no one responded to their text requests for help). The rooms have dirty carpets, there is an odd smell in the rooms as well. Just to be sure - the staff is not to blame here - it is the manager and more importantly the owner who bears responsibility for this poor effort - an attitude change in the ownership is sorely needed

The bed is very uncomfortable and too low. A single pillow & blanket like in a hostel. Wifi is almost non existent - no chance to work or even open web pages. No restaurant at the property tho breakfast is served. Spent a long time to check in because the receptionist was chatting with a colleague.

This hotel is very disappointing. There is no air conditioning with stifling hot rooms with windows that barely open, the WiFi sporadically works and even then is excruciating slow, and the hotel advertises as an "airport" hotel but is a $60 USD taxi ride from the airport. It is very disappointing for the Best Western brand. The one nice thing I can say is that the breakfast is pretty OK.

Having to book at a fairly late stage, I chose a Best Western hotel as usually it means you know what you are getting.....or so I thought! On arrival all seemed well, there was a decent sized free car park out front, and reception area seemed very modern. Reception staff were very friendly during check-in, then it all went very wrong: 1. After check-in I was informed Wi-Fi was 100% available, in the reception foyer only and it "might" be available in my room. I was only on 1st floor, and it wasn't. Fairly shocking to not have internet access in a hotel room in 2018, and quite inconvenient. 2. The room has NO air-conditioning, and as it was 30 degrees Celsius outside, it was not a comfortable night. 3. The TV only had a few local German channels available, no international channels. Considering I had had a deluxe Queen room, it was very poor. For a Best Western (allegedly refurbished recently), the basic amenities in a "deluxe" room were simply not good enough for a business traveller. Staff were friendly, and location is good for Frankfurt airport, only main selling points I'm afraid.

Stayed 6 nights, but the internet just didn't work despite mentioning it 3x to 3 different people at front desk daily until I just gave up....otherwise decent stay, you get what you paid for...the lobby & dining room were being renovated but that didn't bother us, just the internet....

Please be aware they are in the middle of major renovation. No lift to the first floor, no dining room or bar. Very primitive. No mention was made when we made reservations. Very disappointed! Help tried to help...

We stayed just one night at the unit 402. It has a spacious room (looks like a small conference room with a central table with four chairs), a bedroom and a bathroom. It was clean and comfortable, and the hotel location is very convenient for who is driving to the airport, just 25 km away just on highways. The hotel grounds has parking spaces and they are free. We were in this same hotel in Sep-2010 and it had an excellent breakfast, but unfortunately, we did not have too much time to enjoy it since we had an early train departure to Amsterdam. This time our flight was only at afternoon, so we were expecting to enjoy it with more time, but it changed a lot, from excellent to a poor breakfast, without coffee machine, no fruits, few options and really slow replacement of cheese, meat and bread. Still a convenient hotel to sleep before going to the FRA airport.

It was very very hot in the room. There was no A/C! Internet wifi is a disaster! I don't think that a hotel could reach a star (not mention 3) without A/C. Breakfast was always unprepared well, people are runnig for the coffe, juice or food...

I booked this hotel because it was a Best Western and thought nothing can go wrong. They offer a shuttle from the airport, but there was no shuttle, it seemed that the driver was sick, so they send a taxi to pick me up, that turned out to be EU35 that they didnt want to pay. They offer rooms with free wifi, but it just works at the lobby. Although it looks to be renovated, the hotel smells like rotten eggs. I would not recommend it at all.

The hotel is near the main road from Frankfurt to the south. Approx 15km from the airport. Rooms are nice and clean, but a bit smelly. I had a problem with my TV, and one of the stuff came immediately to fix it. The internet is free, but not stable and not strong. Breakfast is good in German terms. If you buy a drink in the Evenjoint it is expensive.

I have booked here for the past three years for a group of travelers arriving mostly from the USA but a few from Europe also. Other teams book here as well but this hotel in years past has been nice, even though the price you are paying surpasses the quality of the room. We stay here though due to the convenience so they have us captive. This year April 2016 I book as usual through an online search engine which tends to be much cheaper than going direct both to which are still over priced during this weekend for the type of rooms they have. You can get the rooms a week earlier or later for almost 90% cheaper. I reserved / booked four months earlier. I arrived into Frankfurt 2 weeks before we were to stay here, I always stop in to make sure everything is good. This year I was told I could get the rooms cheaper if I booked through them but I would need to cancel my booking from Booking.com. I was told I would save about 25 to 30 euros per room and I had 14 rooms reserved. I did this and was told that management would call me with new booking information etc etc. I assumed all would be well due to the fact I had stayed here before and management had always treated us well and knew me by first name. I received an email from Christiane Krahl -Assistant Manager- basically telling me that I would not receive my new 14 room with a reduced rate due to the fact the rooms they told me to cancel were automatically given to guest on a waiting list. ( COULD YOU IMAGINE THIS HAPPENING TO YOU TWO WEEKS OUT WITH ALL HOTELS IN THE AREA ALMOST SOLD OUT... Long story short they gave me rooms again after constructive conversation and getting upper management involved but it took three days. Those rooms were not discounted and cost more than what I had originally booked on Bookings. Karma was with me we stayed at the competitor in the city center of Gross Gerau. It was an amazing hotel and they accommodate us for all 14 rooms that were far superior than those at the Best Western and cheaper in price, something that turned out bad lead us to a better place. Several other team left the Best Western and Joined us at the same hotel a day or two later for this long weekend.

On business trip in Frankfurt, checked in in the Best Western Hotel Frankfurt Airport. Hotel kitchen was closed at 21:00pm. No way to get any food. No room service. Reception staff was not very friendly. Probably hotel for people medium to long stay. Very noisy. There was a fully equipped kitchen in my room. Wifi was very slow. Quite small area to get breakfast. When everybody has breakfast it was difficult to get down with the elevator.

The name of this airport is false advertising, it is 15-25 minutes away from the airport depending on traffic and how fast you drive on the autobahn. And their shuttle which they charge 15 euro per room for is only big enough to take three people with their luggage to the airport. We got in late so paid 50 euro taxi ride. The next morning 3 people from our party had to go to airport ahead of us because of the small "shuttle". When my husband and I were waiting in the lobby. I went over to the carafe of fruit water they had and the girl at the front counter YELLED at me saying that was for the "group", there was no one in the lobby except us. She could have refilled it after we left. Instead she managed to just embarrass me and PISS me off.

Very good , clean hotel near Frankfurt and Frankfurt airport , with excellent large rooms and excellent beds. Parking and good personal. Quite place with good view from your windows. Non smoking rooms. Really good.

The good: We had the Suite on the top floor offering excellent views and a balcony that went completely around the property...even to other rooms. Bed was very comfy, breakfast was tasty, all facilities were nice. The Bad: There was no AC in the room and the bedroom portion of the suite had no window making it very stuffy, but there was a fan provided. I would stay here again if ever back in the area.

I stayed here 5 nights for the fair in Frankfurt. The hotel is in a village out is the city , that offers a couple of restaurants and other services , but reaching the city is quite complex and expensive . At least one hour to go. Hotel inside is comfortable and good priced.

The room was good, the bed slept well. The room was spacious enough. There was enough room on the parking place in front of the hotel. We were passing through on our way to Austria, the hotel was close to the Auto-Bahn. We had a late check inn and this was ok. The breakfast was really good. Warm and cold stuff, from good quality. The problem is that we also picked out this hotel because they promised WiFi, and we had no WiFI connection at all. Not at night and not the next morning. The lady at the reception was clueless how to solve the WiFi problem for us.

Good facilities, you get what you pay for. Although the name, Frankfurt Airport is quite misleading as its more than 15 minutes drive on the Auto-Bahn. The only problem is the internet connection, its super slow & doesnt work in the morning, as it needs to sleep too..

We were pleasantly surprised by the hotel. It was very easy to find and convenient (if saddled with a rental car) to FRA. It's about a 15 minute drive to the airport. There are several good restaurants in Gross-Gerau. We loved the queen sized bed - no crack between like many European hotels.

I enjoyed my one night stay over at the Best Western Frankfurt Airport. The hotel itself is on the other side of Frankfurt city with FRA airport inbetween so if you are traveling to/from Frankfurt City expect a longer commute and a pricey taxi ride. The room itself was of generous size, very spacious with lounge (table chairs for meetings along with a work table) and a separated sleeping area and decent size bathrooms. Perfect for family trips with kids...Decent breakfast served... I would recommend if you are looking for a decent stay closer to airport for a early morning or late evening flight to catch... The airport shuttle fills up pretty quick so had to arrange for a private taxi to airport at a reasonable cost of 15 Euros which was not bad.

Stayed for one night on a business trip but was not that impressed room was pretty standard and very warm (the room heating was off),restaurant was reasonable for the evening meal but breakfast was a waste of money, tea was cold as was the coffee and the choice was pretty limited ,wifi signal was weak ,parking is free

Nice hotel with helpful staff and good food but is in need of some update. Carpeting stained very bad and needs replacement. Breakfast is good and the dinner menu excellent. Rooms were clean as was the restaurant and lobby. Reasonable shuttle fee of 15 E to airport. Good for a one night stopover.

I enjoyed my one night stay over at the Best Western Frankfurt Airport. It is a great place to stop over if you want convenience, clean rooms, and pleasant staff. I will definitely return if ever in the area again or need another stop over. The airport shuttle was fast and the driver was just wonderful....pleasant personality and eager to assist me when I had given my cell phone. He called me to make sure I could find the pickup area, 1st impression....then got to the hotel to find the front desk awaiting for me....then the restaurant cook went out of his way to serve me something before opening hours. I just cannot thank them enough....I was tired from a 14 day trip to 4 countries and needed food and rest. The ride from airport is about 15-20 minutes so it is not very close but if you just need a place, it is not important. A car may be needed if more than 1 night stay....i believe it was an industrial area. Breakfast was well presented with a lot of choices, even though I did not take advantage of the meat...it was plentiful. The hot food choices were good and the cold choices of breads and rolls were expected for Europe. Very Clean hotel....very clean. Thanks to the Staff

Was staying for 1 night passing through for international flight. The service was great and the food was delicious. I would not hesitate to stay there on another visit. It was not close to city centre but I did not need to be on this visit. If no car rental may not be a good choice otherwise.

I stayed at this hotel in January on business & I don't understand how or why they call it an Airport Hotel ? Otherwise the rooms, breakfast and the hotel is Great. I had dinner at their restaurant ( as everything else was very far ) and they need to add a few more options in the Menu.

Although we got a confirmation for 2 three-bedrooms, we only got 2 double-bedrooms. No apology and no other room available. Two persons had to sleep on the floor. We found out we were "lucky": other people got one double-bedroom instead of two single rooms that same evening ...

Stayed here as a stop over. We wanted a reasonable hotel where we could eat and stay the night before travelling on the next day. The rooms were very nice, but there was no restaurant open. This was a Friday night in a major European city, so I found this very surprising. The solution from the Hotel was for the receptionist to offer to ring for a take away pizza. As we had had nothing to eat, we did take them up on the offer (at our cost). We then sat in the bar and ate the take away pizza from the box it was delivered in. The hotel is also inadequately staffed as the receptionist was also the bar maid. The restaurant was then open for breakfast on the Saturday morning. We received no apology or explanation, save that the restaurant was closed. If you intend staying in Frankfurt and want a reasonable hotel at a very reasonable price, I would suggest checking whether the restaurant is open, or eating before you arrive.