BEST WESTERN Hotel Elixir Grasse,  Grasse 

3.5/5  - based on 201 guest reviews.
Rue Martine Carol, 06130, Grasse, France - See map
+33 493707070 +33 493704631

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Outdoor pool
    Outdoor pool
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Spa
    Spa
  • Free high speed internet connection
    Free high speed internet connection
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TripAdvisor Traveler Rating
based on 202 traveler reviews
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The BEST WESTERN Hotel Elixir Grasse, 4 Star hotel, enjoy an exceptional location close to the center of Grasse, just 8. 1 miles (13 kilometers) from Boulevard de la Croisette in Cannes, near Nice airport and close to the town's three golf courses. The Cote d'Azur, the French Riviera: its sun, its beaches. . . and especially its backcountry, a true haven of well-being, brimming with authentic flavours and fragrances! Rising from the hills above the Mediterranean is the city of Grasse, the perfume capital of the world, surrounded by the charming Provencal landscape and villages of the Pays de Grasse, the regional name for this breath taking and tranquil countryside. Together, they form the French Rivera's most beautiful balcony. Choose from our Standard Room, Superior Room and Family Room, overlooking the city hill or pool, or our Privilege Room offering a wide range of services. All rooms have air conditioning, satellite television, Wi-Fi Internet access, safe and bathroom with shower or bath. Start your day with a delicious buffet breakfast with a wide choice of local specialties. If you prefer, enjoy the continental breakfast in your room. Give in to temptation in our Elixir restaurant and enjoy the flavors of its southern cuisine based on Provencal herbs and spices. Don't miss out on the delights you will experience when you dine with us! The restaurant serves dinner only. Weekly closing day: Saturday. A moment of relaxation is guaranteed in the Elixir bar where you can try and taste our fine wines and other drinks. The hotel offers all the services you need for your business trip, including a dedicated business area. Our air-conditioned meeting rooms with natural light are equipped with a screen and video projector. On warm and sunny days, you are welcome to relax on the terrace or by the swimming pool. Enjoy your stay.

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 202 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
43
Verygood
 
88
Medium
 
37
Poor
 
27
Horrible
 
7
Business Business 35
Couples Couples 102
Family Family 33
Friends getaway Friends getaway 18
Solo travel Solo travel 7
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Hotel Elixir Grasse,Grasse
  • 4
    « Friendly welcome »

    A friendly welcome awaits that is replicated throughout with all staff. The rooms are of a reasonable size. Unfortunately the air con wasn't the greatest hence a mark down. Breakfast was a buffet that had plenty to choose from.

    4
    « Nice Hotel »

    A very nice Hotel up on the hill in Grasse. The staff is nice and the rooms are clean. The hotel property is back for the main road a bit so it is pretty quite all things considered. There is a morning breakfast too!

    3
    « Basic.. »

    Basic hotel with basic services. The hotel rooms are rather clean and somewhat practical. My only problem is that for both times I've been, the rooms I get have this bad smell that lingers in the air.. not so nice. Other than that the breakfast has it's basic necessities.. And also difficult to get access to Wifi in some of the rooms.

    3
    « Good stay for few nights in Grasse »

    Welcoming personnel. Free parking. Non heated swimming pool, well maintained. Sufficient breakfast, but delay in undressing and re-dressing tables. Bar service on the terrasse is quite poor. Better order at the bar. Free Wifi, but speed can be improved. Rooms are very convenient, clean, good bed, nice bathroom with italian shower. Complimentary coffee/tea, which is much appreciated. Quite a bit noisy, walld and doors should better retain noise from neighbours and corridor. Table in the room not very convenient for laptop working: quite narrow when curtains closed.

    4
    « Comfort, convenient & pleasant »

    This hotel makes a good choice for visiting Grasse. If you are just passing by (wedding, in our case), this hotel is convenient for a couple of nights. You will need a car to reach Grasse's old town (within 10 minutes driving distance), overall the hotel is bright, comfortable with all the standards expected of a chain hotel. We did enjoy having dinner by the swimming pool, the food is good and service is up to par. We just wished breakfast was included in the price, we tried their breakfast and thought it was of poor value to have to pay an extra price. Staff was courteous & helpful. Considering the location and amenities, it was overall a pleasant stay.

    3
    « Average Hotel with average service »

    Very average Hotel, that has a nice pool. During the week there was iterally no restaurant open during the day. It was not even possible to order food or drinks to the pool. Even though the staff working there was quite charming, the service was miserable.

    5
    « Pleasant surprise »

    Nice room, comfortable beds, clean bathroom. Delicious dinner and darling waitress. Pool was refreshing. Easy to find by car. Close to bus line. Friendly and helpful front desk ladies - all of them! Free parking

    3
    « Little star(s) »

    We stayed two nights for a friend's wedding in the region and we were told that it was the best deal for a short stay. I can't deny that the place is beautiful, with a terrace by the pool (where we had a drink the first night and breakfast the next morning..) but really, it's the only good thing I can think of. The staff was nice and polite but it doesn't quite make up for the fact that it's pricey, overall not that good value for money. Never seen this breakfast formula before ! You get a list of products to choose from and you can pick 5 of them... For 10€ !! One of my friend chose some viennoiserie and they were tiny.. the buffet is nice but pricey too. Also, not the best location if you're in for a longer time and want to go for a walk in town from the hotel. (Btw, it's a good 35min walk from the station..) next time, I'll make another choice, and do not really recommend... Definitely not my idea of a 4* !

    5
    « fine hotel- good location »

    This hotel was what we expected; clean rooms, free parking and a fine restaurant. We made this our first stop after arriving in Nice. It was about 45 minutes by car so we had a leisurely drive. The hotel was a very shot distance from the center of town which offered restaurants and the ceramics stores. We ate and shopped. The restaurant at the hotel offered a fine dinner. Staff was very helpful.

    5
    « Lovely »

    Very nice hotel. Room smartly decorated, clean & well maintained. Restaurant food was tasty. Staff very polite, friendly & helpful. Located 5mins taxi ride from train station and town centre. Bus stop to Cannes/Grasse centre right outside. Would stay again if in area.

  • 3
    « Friendly Staff and Nice Room »

    Perfectly nice hotel, quite basic. Friendly and helpful staff f. Dinner in the restaurant was good, and breakfast perfectly nice. Pool area looked nice, but didn't get chance to use it. But very expensive for a basic Best Western

    5
    « Good Place for a Stay »

    I visited the hotel in June 2016. Staff were extremely helpful when I had a problem and immediately responded to quickly solved it. My double room was large enough to move around the beds and the bathroom with shower a decent size. I really appreciated the extras, like Kleenex and a hot pot for coffee or hot chocolate. These are things not usually found in European hotels. The reception area, dining room, and my room were really clean and well maintained, and the air conditioning responded quickly. They even had ample off-street free parking and an elevator! I could not have been more pleased.

    4
    « Plain modern hotel a bit pricey »

    Clean, friendly desk staff, but a bit plain. Had to change rooms becaus air conditioning did not work. Restruant closed Sunday afternoon as are most other things in Grasse.new room ac was fine.refrigerator in room a positive.

    3
    « Not worth of so high price! »

    Hotel is ok, but the price are much too high! Rooms are clean but small in this size that I thought I am sleeping somewhere on some Boat(and was costing 170€ for night). Breakfast is not included in the room price, you have to pay for it separately, we did and I was sorry for it, ham was stinking, eggs where old, buffet was half empty, service jung and uneducated. At the end we finished with one night price around 200€. Much too high for this what you're getting for it!

    3
    « Ok if you have a car »

    Pros Swimming pool Nice breakfasts Cons Business type hotel - bit soulless Clueless receptionists on the local area Restaurant shut on Saturdays & limited menu when it is open Be aware this hotel is 25 minutes walk into Grasse- uphill in hot sun. Although were fit, it did become a bit off putting after 2 days. The hotel has nothing nearby except an empty pizza restaurant. Also a lot of Grasse appears shut during the evening during the week.

    5
    « The Third most Expensive but........... »

    Out of the 125 hotels booked during our trip this was the 3rd most expensive but it really was worth the money. To start with, the reception staff had to cope with us at very short notice but booking in was efficient, courteous and, given the language barriers on both sides, extremely enjoyable.At all times, whoever was behind Reception,was most helpful with information and assistance. I also commend the waiting staff, it is amazing how far a smile goes in making for an enjoyable staff. The food in the restaurant was exceptional in both taste and presentation. The rooms are not out of this world but they are very clean and comfortable. The beds and pillows made sleeping both easy and refreshing. Location is a bit of a journey away from Grasse Centre and on the side of a hill, the entrance to the Hotel is just past a corner and you can easily sail past if you are not watching for it. Our stay here was excellent and this Hotel is highly recommended.

    1
    « Beware of this hotel! »

    This is a deeply disappointing hotel. While it no doubt fulfils the technical requirements for its four star rating, we found none of the qualities that should distinguish a four star hotel from one with a much lower rating. Arriving this (Friday) evening after a strenuous day's travel, my wife and I were looking forward to a good Provençal meal in the hotel restaurant, which its website says is open Monday to Saturday. After checking in, however, we were informed that the restaurant was closed but room service was available. Further enquiry produced the answer that "the chef was on holiday". Looking at the room service menu, it offered six options - three cold, and three which had clearly been prepared earlier and would be reheated. It seems incredible - and is totally unprofessional - that a four star hotel's kitchen is incapable of functioning in the absence of the chef. The manager needs to do something to rectify this, and at least warn would-be guests of the situation. We eventually had a good pizza in a restaurant nearby, but that is not what we had expected or wanted. Apart from that, we were surprised to find that the only toiletries consisted of a multi-purpose gel serving as soap, shower gel and shampoo. This was in a dispenser on the walls over the sink and in the shower - more reminiscent of a student hostel than a four star hotel. All in all, we felt this hotel fell far short of the standard expected, and was seriously overpriced, particularly when breakfast (which we will not be having!) is an extra €15 per person.

    4
    « Hotel on the hill »

    This hotel is excellent for business or leisure. It is brand new and very well equipped. It is on the hotel near small village called Grasse. Without a car it is not very easily approached and I would like to recommend it to the people who want to just relax, being on the pool or do some small exercises in the gym. It has an excellent menu in restaurant with good wines. Especially, breakfasts are great with variety of objects and with quality. Hotel has fours stars and service is excellent.

    5
    « Above and beyond »

    The hotel itself was pretty good - as the other reviews would suggest, but they went above and beyond for us with the customer service. We had only brought hand luggage with us, as we were only in France for the night, and we realised that at Heathrow we had bought a 250ml bottle of Jo Malone perfume! We spoke to the receptionist and asked if they would kindly post it for us - and the generously agreed. We then quickly received a follow up email with a tracking number and everything - really great service on their part.

    2
    « Isolated and badly managed »

    The only reason I can see why you would want to stay here is that you have a meeting at the hotel and you need to stay overnight, during the week and not at weekends. Otherwise there are just too many reasons not to. Firstly one needs to be aware that this hotel is over 2 kms from the centre of town so should have all the catering facilities for their guests. They do but not every day. Clearly a management decision, but not a very bright one. It did not start great with reception being with a very nervous trainee. Next we were told that the restaurant that evening would be a barbeque outside...not what we wanted. We did get a table indoor with a non-barbeque menu but this was a very limited selection, but what we did get was very good. It gets worse when the following night there is no restaurant available at all with a suggestion that a local pizzeria should be adequate....we are not in France to eat Italian food and a pizzeria is not a restaurant is my view. Another questionable management decision. The room was small and badly appointed. There are no drawers for clothes and only one small wardrobe, part of which is occupied by the safe. There is a high top shelf but you would need to be over 7' tall to be able to see into it. Clearly they don't expect people to stay for long. Breakfast was a buffet affair but there was no muesli and a generally poor choice of cereals unless you like cornflakes....there were 2 choices for this! Next we had the fire alarm going off in the middle of the night. This sounded in the public areas but not in the room and if we had been awoken by other means we would not have heard it. The reason we were awoken was because of a thunder and lightning storm and initially thought we could hear a car alarm in the distance. There was no indication within the room that there was an emergency. Curiosity took us into the corridor and only then did we realise that there was a fire alarm. Having evacuated to the reception area we joined the huge throng of people wondering what was going on. There was no one to ask! No sign of any staff and nobody managing the situation. Some poor girls had gone out into the storm risking their lives with the lightning and were soaked and looked very miserable. The alarm just ceased. No explanation. No "all clear". No manager Nothing. No apology 6 hours later at check out. The explanation we got some days later was that the receptionist was away from the desk investigating the alarm. I wonder where the manager was? Is there a manager at this hotel at all and if so why are they not taking responsibility. I see very little evidence of competent management at this hotel. The whole thing needs a rethink.

  • 5
    « Excellent customer service »

    I can't recommend the hotel highly enough. I had a great room, the food was good, both the lunch by the pool, and excellent choice at breakfast. The staff were friendly and welcoming, and very helpful. Very easy to reach by public transport.

    4
    « Very relaxing »

    Spend two weeks at this four star hotel. It was very relaxing and nice and quiet. Rooms were cleaned to a high standard everyday. Although for some reason our plastic cups for rinsing your mouth after brushing your teeth kept being taken and no new ones left which was a nuisance even though we did mention it at reception. Food was amazing but pricey as was the drinks however this is what is expected for this type of hotel. Pool was very cold lol although we manage to go in it. We were able to book the spa area as part of our booking which was lovely. Small gym. Grasses is a lovely old town and well worth a visit. Plenty of other nice towns to visit and eat in around the area too. We had some fantastic meals out. Make sure you visit one of the perfumeries. We were able to creat our own perfum. Was such fun Nd was able to take home too.

    1
    « Too expensive »

    Definitely not a 4 star hotel. Rooms are very small, no ventilation in the bathroom, so there was still a lot of moist the next morning. Wifi only worked after 3 fruitless attempts to log on. Only 1 elevator, so had to wait quite a while. Only reason I stayed is that I arrived late in Grasse, without any reservation, so I was happy to find a hotel room at all. But now I know why there were vacancies

    4
    « Conveniently located near the Riviera »

    My family and I were staying at the Elixir Grasse in a family room. The family room consists of two adjoining rooms. In one room was a shower, and a bath in the other room. Rooms are equipped with a coffee set, refrigerator, safe, Wi-Fi (slow) and air conditioning. The rooms are clean, neat and simply decorated. The reception staff, nice, welcoming and happy to help. You can choose between a continental breakfast or a full breakfast, both with additional fee. Breakfast is delicious but with a limited selection of some cheeses, sausages, eggs, yogurt, breads, cereals, jams, fresh fruit coffee and tea. One evening we dined at the hotel and dinner submitted to us was delicious. The hotel also has a swimming pool and a spa.

    2
    « too expensive »

    I did not understand the reason of the price of this hotel. We have been forced to stay here for one night but the price is too high for the services the hotel offers. Furthermore, the people working in the hotel were not able to supply any information about wifi and only pointed to a pc in a corner. However, the wifi was available and working. My suggestion is to stay here only if you have no alternatives.

    3
    « Great position »

    We stayed in a third floor room for 4 nights. We expected the room to be a bit on the small side and it was. However very clean, comfortable and perfectly adequate for our needs. Again, bathroom met all our needs. Friendly English speaking staff. Great choice at breakfast, evening menu a little mixed but we found something to suit. Other restaurants nearby. Beautiful pool area and bar/terrace. Typically French. Would recommend this place if you're happy with a French hotel experience ( ie without all the frills!)

    5
    « Lovely staff, well presented hotel and a lovely city. »

    We spent a night here on the way back to the airport from the Alps. Everything was good. The staff deserve a special mention for being incredibly friendly as well as efficient. We would have loved to stay longer! Special thanks to the lady who arranged a taxi for us as we did not realise it is normal to book them about 24 hours in advance here. Hopefully by putting that in this review you will have less clueless English travellers trying to book one for ten minutes time! The room was very clean, well equiped and certainly not cramped. The close up mirror in bathroom was so good i was tempted to steal it. Next time we are in the area we would certainly book.

    4
    « Excellent overnight stay »

    From the time we booked in until the time we left the experience was top class. The receptionist was polite and very helpful and the staff member at breakfast was equally friendly. The room was clean and comfortable, complete with a coffee machine. Altogether a great experience on a night when it would not stop raining outside.

 

Getting to the hotel ...

All directions
·From: Nice 40 kilometers. Take the ramp Digne/Grenoble/to A8/ Carros. Merge onto Boulevard Georges Pompidou/M6202. Take the ramp to Cagnes/Cannes/Aix-en-Provence. Merge onto A8. Take exit 42 toward Grasse/Mougins/Mouans-Sartoux. At the roundabout, take the third exit onto Penetrante Grasse Cannes/D6185 heading to Grasse/Mougins/Sophia-Antipolis/Valbonne/Mouans-Saroux. At the roundabout, take the second exit onto D9. At the roundabout, take the fifth exit onto Avenue Georges Pompidou. Turn right onto Rue Martine Carol. The BEST WESTERN Hotel Elixir Grasse will be on the right. ·From: Menton 75 kilometers. Take A8 via the ramp to Monaco/Nice. Take exit 42 toward Grasse/Mougins/Mouans-Sartoux....

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