BEST WESTERN Plus Grand-Sault Hotel & Suites,  Grand Falls

4.5/5  - based on 250 guest reviews.
187 Ouellette Street, E3Z 3E8, Grand Falls, Canada - See map
+1 506 473 6200 +1 506 473 3564

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
TripAdvisor Traveler Rating
based on 252 traveler reviews
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Come and discover the sights of Eastern Canada while staying at this comfortable, newly built Grand Falls, New Brunswick Hotel. The BEST WESTERN PLUS Grand-Sault Hotel & Suites is the perfect place for vacationing families and business travelers. Free amenities in this (open year round) hotel include a full hot breakfast, a heated indoor salt water pool with hot tub, a fitness center, daily newspaper and free parking. Guest room amenities include free high-speed Internet access (wireless and wired), hairdryer, iron with ironing board and coffee maker. Microwaves and refrigerators are available in all rooms. The BEST WESTERN PLUS Grand-Sault Hotel & Suites is ideally located on the TransCanada Highway, off Exit 79. The hotel is close to all the tourist attractions such as the famous Falls & Gorge and only minutes away from the Canadian/U. S. A. border. The hotel is within walking distance to the Grand Falls Golf Club and the Regional Civic Center. Come and relax in the beautiful cocktail lounge and enjoy a refreshing drink! Make an on-line reservation today at the BEST WESTERN PLUS Grand-Sault Hotel & Suites in Grand Falls, New Brunswick, Canada. Special rates such as Best Western Rewards, Rewards - 1000 Bonus Points per Night, Best Value, AARP/Seniors are also available in the drop down box under View Additional Rates and Rewards.

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Room 1

Guest reviews


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based on 252 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
136
Verygood
 
90
Medium
 
19
Poor
 
6
Horrible
 
1
Business Business 60
Couples Couples 74
Family Family 89
Friends getaway Friends getaway 9
Solo travel Solo travel 6
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Grand-Sault Hotel & Suites,Grand Falls
  • 5
    « Best Stay »

    I Always choose a Best Western when possible, have very rarely been disappointed with anything, clean rooms, friendly staff and locations are great. The free breakfast in the morning always meets my expectations and I also enjoy the advanced check out service.

    5
    « Perfect place to stay »

    I stayed at this hotel in Nov. 2016 on a business trip. I was there for 2 nights. The room and bathroom were very clean. The bed was comfortable. I love the fact they have a small pool and hot tub for relaxation. The workout room is quite nice too. Breakfast was included and convenient (continental style with a decent variety). The parking is free. Wifi strenght was good, allowing me to stream Netflix without any issues. The staff was very, very friendly. The quality of this hotel made my stay enjoyable in Grand Falls. Thank you!

    5
    « Great value-very nice and clean »

    These are wonderful Hotel's to stay in. great beds, very clean and good breakfast and the best value around. No need to look any where else!! Travelling in the U.S. you would pay twice the amount for the same service.

    4
    « OK except for extra charge »

    This is a nice convenient fairly new motel with very easy access off the Trans Canada at Grand Falls and just the perfect overnight stop when travelling from Ottawa to Halifax or the Maritimes in general. The price was competitive if on the high side but was surprised at check-in to have an additional $20 tacked on for having a small pet. The hotel advertises as pet-friendly, and from previous stays with a dog, had not had the extra charge. I did mention the fact to the check-in clerk but nothing changed. The location has no restaurants immediately around but Grand Falls is not far away and there are a number of good choices. The rooms are nice, the beds are comfortable and the breakfast was more than adequate. Will definitely stay there again if I can be assured that no dog charge will apply.

    4
    « Good stop, quiet place. »

    We typically like to spend a night in the downtown areas we visit. This hotel is easy to find; it's right off the #1. These places can be noisy being right off the highway. This one isn't. It's quiet, clean and comfy. The staff is typical New Brunswick; friendly and cheerful. You'll enjoy your stay here.

    5
    « Could not be happier with service received! »

    Disclaimer: my 5* rating is, of course, based on comparison to other hotels in the same class I cannot tell you how pleased I was with what we received for the modest cost paid (well, these days) at this hotel. The service of the employees was excellent from check in to check out. Check in was quick and efficient, and we were given great tips about local sites and places nearby I could take my fussy children for a quick supper. Desk staff were very friendly. The room was a Queen Suite if memory serves, and I was very happy with both the cleanliness and the layout of the unit, perfect for myself and 3 children. The note from the housekeeper was a very nice touch. I was able to set up my children in the living area with things to watch on their devices using the (very fast) complimentary WiFi, while I was able to go into the bedroom, close the door, and have a much needed nap after driving for over 9 hours straight. We then headed out to collect some supper and returned to eat in room. Now rested and fed, my children couldn't wait to take advantage of the lovely indoor pool. While passing the desk to the pool, a staff member stopped us and asked if my 6 year old son had lost a hat. I hadn't even noticed, but he had indeed dropped a beloved ?moose? hat in reception. So glad they noticed that it was his and stopped us to return it! I would have had a very sad little boy had it been left behind. After spending a couple of hours splashing and playing in the pool, we returned to our room for the night. My boys were very happy on the pull-out couch, and slept fantastically and said it was very comfortable. My daughter and I slept in the bedroom queen bed, and it was heavenly. A wonderful night's sleep after spending the previous night sitting up in a chair on the Newfoundland ferry! In the morning, we awoke early to take advantage of the complementary breakfast. It was quiet when we arrived, and we were quickly able to each fix a plate of food. While the selections were not numerous (indeed, I have had breakfast at other chains that had a wider selection), it was certainly adequate and what was served was piping hot when it should be, and very tasty. The selections included scrambled eggs, hard boiled eggs, sausage links, waffle maker, various cold cereals, toast, bagels, muffins, yogurt, juices, coffee, etc. I wish I had gotten the name of the employee who handled the breakfast room. She was wonderful! It was the morning of Sunday, Oct 2nd if that helps. Not only was she completely on top of keeping the food selections filled and ready to go, but she took the time to banter with my children and help them with their plates when I had my hands full trying to help them all at once. She made suggestions to the kids, helped with the waffles, delivered cutlery to our table...fantastic! I can honestly say this is the first time I have happily left a tip for the breakfast staff...it was well deserved. Well rested, and with full tummy's, we hit the road for our final leg home. It wasn't until we arrived home that we realized that my son was missing the charging cord to his laptop. We retraced our steps, and realized the last time it had been plugged in was in our room at the hotel. A quick phone call was placed, and it was confirmed that the cord had indeed been found in our room and returned to the front desk. I was asked to leave my contact info with the front desk, and told they would contact me regarding options for having the cord returned. To make a long story short, in the business of getting back home, getting all the kids back to school and myself caught up at work, it slipped my mind for a week, and I realized I had neither heard back from the hotel nor followed up to provide payment for the shipping of the cord. I planned to contact the hotel when I returned home from work that evening, however when I checked the mail on the way home, I was both surprised and delighted to find a package which contained the missing laptop charger! I cannot begin to express how delighted we were to receive this so quickly, and with no hassle whatsoever! Again, I wish I had gotten the name of the person I had spoken to on the phone the evening of Oct 2nd when I called, as it was superb service.

    5
    « Perfect stop / midway point to the East coast »

    Stayed here twice in the last few weeks. Love this spot. Easy access to TransCan Hwy. This place was very clean with a comfortable bed and cozy room. Free bkft. was awesome. Hot fresh eggs and bacon/sausage with all the usual cold bkft. items. Very very friendly staff. Chantal on the front desk was amazing. Wifi worked. Sat, tv with enough channels to keep you up to date on the days events/Blue Jay games. I found the whirlpool a little cool; but clean. Smaller sized swimming pool, but adequate and super clean. Room/bathroom was spotless !!!!!! Housekeeping staff is definitely on the ball. To the manager - staff was fabulous, very friendly Chantal is the Woman you want to keep at the front desk. Perfect person for that job !!!!!!! She is the first of many reasons why I will be returning next Summer. Thanks !!!

    4
    « Good transit hotel »

    We only stayed one night as we were en route to Quebec. The hotel is standard Best Western and comes with all their amenities. This one has indoor pool and gym. Our room was a decent size and was comfortable and clean. Reception staff were friendly and gave advise on were to have dinner. There was a good variety for the self serve breakfast. We would stay here again if in the area.

    4
    « Nice Place »

    We stayed on route to our family vacation. Really your typical Best Western set-up. It is very clean and staff were friendly. The view from the room was surprisingly nice. The pool was very small and when it got busy it was difficult to do much of anything, but this seems to be the norm for this style of Best Western. Nice stop over location.

    5
    « Comfortable Stay »

    Very nice well maintained hotel. Conveniently located right off the freeway. Room was well equipped and nicely decorated. Reliable Internet connection. Tasty complimentary full breakfast. Friendly and caring staff. I would definitely return to this hotel if in the area again.

  • 4
    « Beautiful pool & hot tub »

    This is a very nice hotel, the beds are comfy, the TV is large and the remotes are clean (that's a nice touch). The room we had was a tad small, but it had every thing we needed, it had a fridge and microwave, the fridge was larger than a usual room fridge, which is nice. There is coffee hot chocolate and tea in the foyer. I also really appreciated the DVD player in the room, so I could use my exercise videos before we left in the morning. Thanks guys. There is also a free breakfast. Good job Best Western.

    4
    « A Good hotel - Best Western type »

    A Brazilian couple travelling around from Toronto, so we stoped in many other hotels on our trip. This beste western is a good 3 stars with an amazing river view. Our room was small, simple but very comfortable to spend a night. In our way back, we decided to stay here once again ;)

    5
    « Clean, Comfortable, Awesome Views, Friendly Staff »

    are four reasons to stay in this Best Western. The staff are very helpful and very friendly. We visited the lounge and enjoyed the bartenders great sense of humour and down to earth manner. The chicken wings were the best my husband ever had and we ate lots of them. But back to the hotel review. The view from our room was comparable to any of the many places we've stayed, both domestically and internationally. The room was very comfortable and immaculately clean. In fact, once our room was done, a room checker visited to ensure our room was done to our satisfaction. I moved away from the Grand Falls a number of years ago and when I visited the hotels were nice but next visit this is where I'll be staying. Last but not least! The complimentary breakfast is excellent. It's a FULL breakfast, not a continental breakfast.

    3
    « Very comfortable beds »

    This hotel felt very news. Beds and pillows very comfortable. Convenient location at the highway, but very quiet. Not so great for pets though, as we were on the 2nd floor. I noticed no rooms had direct access to the outside.

    4
    « Comfortable stop along the way »

    This hotel is conveniently located halfway between Riviere-du-Loup and Fredericton. It is clean, neat and comfortable. The staff are very friendly and answer all questions with a smile. The bed and room amenities were good. I would stay here again.

    4
    « Very nice hotel »

    Very sharp concept with a kind of plus value. Room very clean and nice design The mattresses were very comfortable Will go there on my next trip in NB around this location The breakfast was hot and various

    4
    « grand falls nb »

    very nice hotel to stay at. The pillows and bed were extremely comfortable. The hot tub could have been warmer and the jets a little stronger but overall a really great hotel to stay at and very easy access to the highway

    4
    « Thumbs Up »

    Location - check. Cleanliness - check. Friendly staff - check. Breakfast - check. Overall really happy with the choice. We stayed overnight on our way to Halifax and really liked this place. Plus it is close to the Grand Falls which was a nice surprise for us. Definitely recommended. Views are really good too all round from the hotel.

    5
    « Nice room and great Continental Breakfast »

    When we got to the room we found a lovely note from the chamber maid.. Yes she does it for everyone but how nice is that! Rooms were spotless, bathroom was very clean and even the remote was in a sanitary bag. Pillows were nice and fluffy and our room was cleaned and towels were replaced between nights. Great motel and the breakfast bar was very very good with a wide variety of everything. We had fun making our own waffles which was a great change from the usual pancake dispensing machine we seem to get everywhere else!

    4
    « Very satisfied »

    We were checking in late at a busy time of the year. The room was nice and the staff polite and helpful. Hot breakfast and plenty of it with a good selection. Would definitely stay there again and recommend it to family and friends.

  • 3
    « great sleep after long drive »

    Arrived late but registration fast and easy because booked in advance. Breakfast area in morning was separate and well organized. Would definitely stay at this location again when passing through. I would recommend this hotel to friends.

    4
    « On the way to Halifax »

    This trip was a one night stop on the way to Halifax. Hotel seemed relatively new. Room was fine, service was good and the kids had fun in the pool! the hotel is close to the highway and from this location, it's easy to get to downtown restaurants, the waterfalls, etc.

    4
    « Comfortable stay »

    We stayed overnight while travelling and we had a great stay. Our room was very clean and bed was quite comfortable. The staff at reception where very friendly and accommodating. The breakfast in the morning had lots of variety with hot food options as well. We will come back here for sure.

    4
    « Nice place »

    Everything is very good:location, comfort, breakfast,friendly bilingual staff. What we didn't like - swimming pool : bad ventilation, absolutely can't breath there. Open windows or doors outside would be very helpful.

    5
    « Lovely hotel with great facilities »

    We were on a long road trip, and this hotel was right where we needed it to be. It was easy to get to from the highway, easy to check in and out of, and was pleasant in all aspects. We were very tired, the night was hot and not very pleasant, but the hotel allowed us to quickly become comfortable and have our needs met.

    2
    « Staff is oblivious »

    I stayed in this hotel before with no issues. On this particular trip I checked in, and settled myself in my room with my laptop to work on a report for work. At 8:30pm the power went out so I went down to the front desk to see what was going on. The desk staff was belligerent and unable to explain to the guests what was going on, when it would be fixed etc. They offered no resolution i.e. flashlights, move the guests into the lounge etc. My options at that point were to hang out in the parking lot with the other lost guests or sit in a pitch black hotel room. I did not get the report completed and the power resumed much later when I was sleeping. In the morning I inquired if the guests would be receiving a discount to which I received an incredulous look from the front desk staff with a "I doubt it". I did not get what I paid for, despite the reasons and then was brushed out the door. That is customer service at it's finest.

    4
    « Road trip 1 night stay »

    Stopped over night during family road trip, probably the best place to stay overnight in the area...wouldn't stay here more than that. The room was clean, the bed was comfy. Nice pool and very basic fitness. Basic complimentary breakfast. When you access the hotel there is strong smell of chlorine from the pool, other than that nice lobby and friendly front desk. Used the laundry facilities, worked ok but had to use the dryer twice to dry everything properly.

    4
    « Just passing by »

    Spend the night once again on our way to PEI. It is a bit expensive for the location but I guess it is a premium spot. The staff is extremely friendly and accommodating. We did not make use of any of the faculties but saw some children really enjoying the pool. Checkout was quick and simple. Breakfast was ok. Was exactly what we needed

    5
    « Excellent stop over hotel »

    Don't stay anywhere else if travelling along the Transcanada Highway in northern New Brunswick. Excellent professional staff, very clean rooms, convenient location near Grand Falls. Lots of choice for breakfast and even lounge service in the evenings.

    2
    « Average room, awful breakfast and overpriced! »

    Reserved online thru Booking.com @ $156.00 including taxes but when we were presented with the bill they charged us $215.00! The breakfast was continental with most things gone 30 minutes before closing and what was available was awful. We ended up at Tim Horton's. Clean room but again ridiculously overpriced. Had I known we would be charged as much we would not have booked here and will not book here again as there are many hotels with more to offer for less money.

  • 5
    « Great place for an overnight »

    Right from the moment you walk in, you know a quality place when you see it. The front desk staff were helpful and quick. The room was very clean. Pillows were the most comfortable ones I'd slept on. Breakfast was great, check out was a breeze. Stay here you won't be disappointed.

    4
    « Good hotel - superb staff »

    I stayed overnight and was very well received by the staff who pointed out the best restaurant in town and also helped me retrieve a package I had left behind upon leaving. For a short syay this hotel is perfect and has all the amenities required.

    5
    « Overnight Stay »

    The Best Western Grand Falls has great staff, service and hotel we will definitely come back on a future visit to the area. Grand Falls was also a nice town to explore and dinner was great at Le Grand Saut.

    5
    « One night of Atlantic Tour »

    A great stop-over venue, the hotel was pleasant experience right from the welcoming, breakfast and checkout. Added unexpected bonus was the 24-hour self laundry service that was available. Clean and comfortable, great for families.

    5
    « Great place - no frills »

    Clean spacey room, friendly staff, close to the city and the Trans canada hgwy. The breakfast was good, the pool was clean. The price was fair. Can I ask for more ? Trolley available to bring in all your luggage. This hotel has 2 floors and an elevator. Weather permitting, you can turn off the A/C and open the windows, Huge outdoor parking, no indoor garage. I was impressed to see the TV remote in a clean sealed envelope.

    4
    « Stop over on Route to PEI »

    We made the stop over here on our way to PEI. It's clean but dated, beds were comfortable.The kids really enjoyed the pool. I didn't realize when I booked there was no restaurant which was a downside for us as we were very hungry on arrival. Very friendly staff!!

    4
    « Very nice, clean, new! »

    One night here returning from Maritimes. Convenient to highway, friendly staff, comfortable and clean. Despite power failure which was beyond hotel's control, we were happy with everything about this hotel. Close to downtown and the falls and gorge. Would stay here again.

    4
    « Great transit hotel »

    On our way to Acadia stopped at this location for a good sleep.rooms comfortable clean, good size. Just off highway for easy access but went into town area for dinner. Breakfast was good, staff fine wifi good. Television usual choices. Good stop.

    4
    « Clean and nice hotel »

    We stop for an overnight stay on the way to PEI. Hotel room is clean, has queen size bed. Very clean and the staff is very help full. will stay again on our next trip. Hot breakfast in the morning, so we don't have to drive around

    3
    « Comfortable stay »

    Stayed here for a night on the way from PEI to Ontario. Rooms were a bit dated, but clean and quiet. Hot tub was nice, but pool was quite small and not really deep enough to do any swimming. Breakfast was great - waffle maker always a hit with the kids.

  • 5
    « Great beds »

    This was an easy to find hotel with very comfortable beds and bedding. The rooms were clean and welcoming and the staff were friendly and helpful. The breakfast was good and had a few choices. It was an easy car ride to a nice restaurant.

    4
    « Stopped for the night, comfy clean and free breakfast! »

    Stopped in for the night here en route to nova Scotia from Quebec city. Rooms were comfortable clean and accommodating. Nothing too special average on the go breakfast but it did the trick for the on the go businessman or weary traveler. Pool and hot tub both were clean and tidy. Had to ask for towels but they were given and area stocked right away. Not many options for food after 6pm.... few places in town (about 3 miles away) or pizza delivery. You will find a faint very pleasant aroma of fried chicken in the air....yes fried chicken..... this is due to the "MCCain" frozen french fry plant about 1 mile away. overall nice stop.

    4
    « Great hotel »

    The hotel was safe, clean and comfortable with friendly, welcoming staff. A bit out of the way for picking up food after a long drive but otherwise the location was very easy to find and convenient to the highway. The breakfast buffet was delightfully presided over by Eveline. Cheerfully replenished and tidied when needed, it was another positive experience at BW.

    5
    « Friendly staff and Good breakfast »

    We arrived at the hotel at midnight, and the man working the desk was friendly and understanding of our tardiness. He gave us the wireless, the hours for breakfast, and answered our questions concerning driving in Canada (it was our first experience North of the border). All six of us slept very soundly and were up in time to enjoy the Keurig in our rooms and the full breakfast spread downstairs. The morning desk clerk helped us figure out a plan to exchange money and drive into Quebec. Overall our stay was comfortable, clean, and friendly. If we ever found ourselves driving through New Brunswick again, we would return.

    5
    « Great Stay! »

    Awesome hotel, ultra clean and modern, beautiful room, great staff and location! Couldn't have asked for a better stay! Not sure how they pulled off the great weather too! We always marvel at the scenic vistas offered when we travel to this area.

    5
    « Overbooked »

    Great hotel. Booked through Agoda. They booked a room and chraged me but the hotel was full. Luckily there was a cancellation just as we were leaving. The girl from the counter stopped us before we drove away. Thankfully or we would have been asking for a refund for a booking that we didnt use. The girl at the BW counter says they see many overbookings with Agoda. Watch out!!

    5
    « Really nice hotel »

    We stayed two nights on separate occasions, on our way to and from NL on vacation. The rooms are clean, the staff friendly and the complimentary breakfast was one of the best I've personally had in a Hotel. We had 4 people including my wife and two daughters and all of us agree this was the best place of the 5 hotels we stayed at during this trip. I will definitely stay there again.

    5
    « THE place to stay in Grand Falls - no one better! »

    I love this hotel. It is less than 10 years old I think but it still seems brand new. Staff are amazing. Great breakfast and it's nice that it has a bar in the evening. A great hotel for people stopping over while travelling or like me for work. Everything is excellent! Very convenient right off the highway. Only a couple kilometers drive to restaurants. A local pizza place delivers for free. Ask at the front desk.

    5
    « Grand hotel in Grand-Sault »

    I only stayed at this hotel for one night because we were on a business excursion to visit several different sites along the Maine/New Brunswick border. Had I known we would be staying in this wonderful location, I would have lobbied to stay an extra day or two to see more of Grand-Sault and enjoy the pool, hot tub, and fitness center offered here.

    5
    « Love this place! »

    Always friendly staff at this locationand comfy clean rooms! they have renovated since the last time I was here and it feels like a brand new hotel. the hotels was packed so I am guessing that many others liked it as well.

  • 5
    « All round good experience... »

    Quick and easy check in with upbeat and cheery staff! Room was spotless, comfortable and quiet. Bed was very good...as we're all other furnishings . Location is quick and easy from highway. Breakfast room and offerings were also well presented . Staff obviously cares! Would certainly stay again and recommend..

    5
    « Loved this hotel! »

    What wasn't to love about this hotel. The great view above this little city. Nice rooms with comfy beds, friendly service from staff and wait staff at breakfast. Pretty much appeared to be a new hotel, beginning to think Best Western Plus is just as good a chain as Hampton Inn for a heck of a lot less money.

    4
    « Yummy breakfast »

    My husband, 3 year old son, and I stayed here one night while relocating from New Brunswick to Alberta. Grand Falls was an unexpected stop due to vehicle trouble. Given the stress we were under, this hotel was a nice respite. We stayed in a standard two queen bed room which was extremely clean and was modern, quiet, and comfortable (although not overly large or fancy). There was a flat screen TV and microwave. The free wi-fi worked well and we were able to watch Netflix, which was very helpful in keeping our son entertained. We enjoyed the pool although we found it a bit cold. My favourite part of the experience was the breakfast. It was very good, with hot eggs, sausage, and a waffle machine. The staff were very friendly and my son particulary enjoyed flirting with the lady overseeing the breakfast room. The gentleman at the front desk was also very helpful, as I originally forgot to request the room discount I was entitled to and he changed it without complaint or question. We would definitely stay again if in the area. One complaint would be is that there is no restaurant in the hotel and nothing really within walking distance (although there is a Quiznos in the gas station across the street). The hotel does operate a lounge where you can get an alcoholic beverage, but it is a bit strange as it is in the breakfast room, only open from 5-10, and does not serve food.

    5
    « Wonderful experience. »

    This Best Western was one of the best I've stayed in. It was VERY clean and comfortable. The room had all the amenities that I wanted including a small refrigerator and microwave. If I was in the area again for any reason, I would definitely stay there. The service was also exceptional as was the selection of breakfast items. I really can not find anything that I did not like.

    5
    « Simply excellent! »

    We arrived quite late and had a special request and the front desk staff were extremely helpful. Rooms were very clean and had excellent amenities. The 'continental' breakfast has several hot items to choose from and an amazing variety. The server was constantly cleaning and replenishing and was very helpful with one of our party's gluten free diet needs. I highly recommend this hotel.

    5
    « Best Western Hotel »

    On our way to Ontario, we stopped for the night at the Best Western Plus Grand-Sault Hotel & Suites . The staff was very friendly and helpful when we arrived and we were very pleased with the room. We especially were impressed with the breakfast which as included with the room. We would recommend this hotel and would definitely stay there again.

    5
    « Great Stay in Grand Falls - will definitely be back! »

    This is the second time that I've stayed at this hotel, and I have to say the experience was again very positive. The hotel is clean and very well kept. The housekeeping staff always have a smile on their face, and the rooms are immaculate. There was even a friendly little note waiting for us when we first checked in, welcoming us to the hotel. The front desk staff are courteous, friendly and very helpful. They went out of their way to make us feel welcome - a smile and hello each time we walked in. There is a nice breakfast available each morning, included in the cost of the room. They even now have a few gluten free options, which in that part of the province, is not always easy to find. The fitness room is clean and well kept, with a variety of cardio equipment and free weights available. I would definitely recommend this hotel, and would happily stay there again when in the area.

    4
    « Road Trip »

    Nice place overall, easy access to highway, good half way point when travelling to east coast, offers some extras at the lounge/bar during the week. Friendly helpful staff, pool and fitness area's are clean and fresh

    5
    « Best on the planet »

    There is not a better place to stay if you in the Grand Falls area The staff and management are unbelievably friendly and courteous. This group of people understand the real meaning of customer service.

    4
    « Great Stay in Grand Falls »

    We always choose the Best Western Grand Falls as our stopover between Toronto and Antigonish, NS as it is clean, quiet and has a good breakfast. Located just off the Trans Canada highway, it is a perfect hotel to rest up after a long day of driving. Definitely make sure you visit the Falls and in the summer, take the pontoon boat ride to the gorge - it's awesome!

  • 4
    « Nice comfortable hotel »

    We stayed here for two nights and found the rooms to be comfortable and quiet. Service was nice and friendly. Rooms were clean. The breakfast in the morning was excellent and had bacon, ham, sausages, waffles, toast, cereal, eggs, etc. They even had gluten-free bread and a separate toaster for it. The pool and hot tub were nice, but I think the hot tub was low on water and not that warm. The pool is only 4 ft. deep at its deepest point, which is perfect for kids.

    5
    « The Best »

    I always try to stay at a Best Western when I travel, very clean and the staff is always friendly and appreciate you staying with them. Great continental breakfast and the amenities are awesome. Also I enjoy the rewards program for free night stays after so many visits and the hotels are usually placed in strategic places for easy commutes to restaurants and services.

    4
    « Good hotel that I would love to return to. »

    My family and I enjoyed our stay at this hotel. The staff were very helpful and even gave us a free cot for my daughter. (other places charge by the night for a cot). We stayed in a room with double bed and a pull-out sofa. The room was clean and bright. We arrived without any reservations and the lady at the front desk made an effort to find a room for us even though there was some event and most of the rooms were filled. The staff seem to all be bilingual but I am not surprised since Grand Falls is the most bilingual town in Canada. My wife and kids found the breakfast delicious. I just wish we would have been able to spend more time in Grand Falls on our way to Toronto from Nova Scotia. We did however come back to Grand Falls on the way back and I wish we had had time to revisit this Best Western. We made sure to sign up for the Best Western Rewards program after our stay at this Best Western. Maybe next time we will be able to stay longer in a bigger room.

    3
    « Average hotel stay »

    Hotel was clean, quiet and staff very efficient at front desk. Nothing fancy about the hotel, but had a good sleep in a clean, quiet room. Parking lot is well lit and spacious, nice to park by the front door! Breakfast was actually very good. The person in the kitchen area was very friendly and ensured everything was hot and fresh. Will stay again next time I am here on business.

    5
    « Another great stay »

    Visited Grand Falls and stayed at the Best Western. It was great as usual. The staff were very friendly and helpful. The rooms were clean and spacious. The rooms had small refrigerators and microwave ovens which came in handy. The hotel is located along the Trans Canada highway and is within minutes of restaurants and shopping in the Town of Grand Falls. I really enjoy staying here!!!

    4
    « excellent choice on the Trans Canada »

    We chose this hotel as a good stopping point on a two day drive from Halifax to Toronto just after Christmas. Alexa at check in was friendly and efficient and very proactive in promoting Best Western's frequent traveler programme. The room was very clean and spacious enough for two persons with luggage. The bathroom contained all the expected amenities including very large fluffy bath towels. The heat was not blasting which left the room cool enough for a very restful sleep. The Keurig coffee maker was very much appreciated. One little thing: real drinking glasses instead of plastic ones would have been nice. The inclusive breakfast buffet was very ample: coffee/tea, juices, milk, cereal, toast, baked goods, baked beans, sausages and scrambled eggs. Quite a surprise since these "buffets" are often just coffee and muffins in the lobby. There is no restaurant on site and we did not think there would be a lot of options in Grand Falls on Boxing Day, but Alexa gave us the brochures of three pizzarias with delivery. We chose Pizza Boy and ordered a pizza with the works which was one of the best we have ever eaten, and was even delivered with complimentary garlic fingers and dip. Good choice after a long day on the road. Highly recommended!

    5
    « Very nice place to stay »

    This was a nice and clean hotel, with very friendly staff. A great breakfast with many options is offered, to start the day off well, like most Best Western hotels. I would definitely stay here again if I was in the area, it has all you need.

    5
    « Really great experience! »

    I absolutely loved the hotel! It was super duper clean, the staff was beyond friendly and very helpful :) Would definitely stay again when passing through here! The pool was really nice! The breakfast was yummy! Everything about my stay was really good. I have nothing to complain about

    4
    « Great stay »

    As always It was a great stay at the Best Western. I often travel for Business and I will always stay at the Best Western chain. You get a great building a great room and friendly staff for a great price. I recommend this hotels to others. The breakfast is the only thing they could improve on

    4
    « First night ever »

    Best Western Plus was new for me, I am the right type of customer for that kind of hotel. A little conflict about our dogs, but I understand why. Well equiped and well located Fonctionnal for business trip. The owner invest money year after years, so they build value for Best Western

  • 4
    « Clean, Convenient, Modrrn »

    Motel is well kept with friendly staff. Rooms tastefully decorated spacious. Everything is clean and smells sweeice fire place in king suite. Nice linens, towels. Nothing worn, shabby or dated. Convenient to find. List od secure parking. Great value.

    5
    « Fantastic!! »

    This is our second time staying at this very clean and comfortable hotel and it won't be our last!!! This is by far, the best hotel that we have stayed at in a very long time. The rooms are very large, even with two queen beds and they even have two chairs which seems to be a very rare occurrence in hotels! The bathroom is excellent with a huge vanity! The breakfast is quite good despite it being a chain hotel and the hotel staff are very friendly. Thank you for another wonderful stay...we will be back!!

    5
    « Pleased with our stay »

    The staff was very Friendly and helpful. We liked the breakfast and thought it offered good value. There is a little bar area at night which is nice after a long day. The hotel seemed well run and was super clean. The rooms were modern and had a fridge. Convenient location for getting off the highway.

    5
    « very good »

    The hotel is fairly new and in good shape,rooms are large and clean and the bathroom is the same.Breakfast was good,typical hotel breakfast.My only complaint was the price was to high,but as a previous reviewer said ,you get what you pay for! '

    5
    « You get what you pay for. »

    On a recent 8 night road trip, & various motels booked. best western proved the best for your money. Other, tad cheaper, promised things in their ads that weren't available. Best Western had it all. Their breakfast was tops in starting out another day of travel. Rooms, clean, modern, everything worked, & staff extra friendly. You pay less, you get less. I'm convinced Best western is the way to go.

    4
    « Best Western Grand Falls »

    Good location just off highway,- easy to find. Breakfast was good but would have like to see some mixed fruit.- cut up melons, pineapple, etc.. Room was up to expectations.Did not use pool, business centre or lounge so I can not comment on these.

 

Getting to the hotel ...

All directions
·From: Province of Quebec. Follow TransCanada Highway 2, Exit at 79. Turn right at stop sign. The BEST WESTERN PLUS Grand-Sault Hotel & Suites is on your right. ·From: Fredericton. Follow TransCanada Highway 2, Exit at 79. Turn left under the overpass, then turn right at stop sign. The BEST WESTERN PLUS Grand-Sault Hotel & Suites is on your right. ·From: Plaster Rock Route 108. Follow direction for Grand Falls, take TransCanada Highway 2 south, Exit at 79. Then turn right at stop sign. The BEST WESTERN PLUS Grand-Sault Hotel & Suites is on your right. ·From: State of Maine Borders. Houlton-Gillespie-VanBuren follow TransCanada Highway 2 to Exit 79. Then turn right at stop sign. The BEST WEST...

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