BEST WESTERN Hotel Porto Antico,  Gênes

4.0/5  - based on 1013 guest reviews.
Via al Ponte Calvi, 05, 16124, Genova, Italy - See map
+39 0102518249 +39 010265759

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Airline Desk
    Airline Desk
  • Cocktail lounge
    Cocktail lounge
  • Massage services
    Massage services
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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The BEST WESTERN Hotel Porto Antico a brand new 3-Star designed hotel is located in a historical building in the heart of renaissance Genoa in front of the touristic harbor. Enjoy strolling in the magnificent old town, one of Italy's social and ethnical melting pots, live in the urban cultural area of Porto Antico or relax in the conditioned, soundproof and comfortable guest rooms. Parking is available. Wi-Fi is free and a 26-inch LCD TV is in each room. 10% national VAT included. Local city fee is 1 Euro per night, per adult over 14 years old. The additional fee is excluded and it will be paid directly at the hotel. Enjoy your stay.

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Room 1

Guest reviews


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based on 1014 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
367
Verygood
 
530
Medium
 
101
Poor
 
9
Horrible
 
7
Business Business 95
Couples Couples 255
Family Family 499
Friends getaway Friends getaway 53
Solo travel Solo travel 31
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Hotel Porto Antico,Gênes
  • 3
    « OK for a Short Stay »

    The Best Western is a good choice if you'd like to stay near the old city and the old port. Wedged into a wall of buildings, it's narrow and modern. The room was small, but adequate. There are no drawers (common in many European hotels), but there are a few small shelves. It was also dark, but that can't be helped due to its location on a narrow street in the old city. The bathroom was sub-par for an accommodation of this level. The shower was smaller than those found on most cruise ships, with poor water pressure, water temperature continually varying, and bad drainage. There was no counterspace and poor lighting. The WiFi is free, but terrible. Breakfast is very reasonable at 3 Euros. It was adequate but nothing fancy. A word about Genoa. We were only there for a day, but I found it grimy and polluted. There's a ton of graffiti, but also many beautiful building left from its glory days.

    4
    « Very good location, friendly staff, good breakfast »

    The hotel is very well located, two minutes walk from the aquarium, in a quiet street. My double room was reasonably spacious, with a very comfortable bed. Breakfast is very good, with a variety of savoury and sweet options, good fruit juices and coffee.

    5
    « Stayed here for son's birthday at aquarium »

    Excellent service. Hard to find by car as you have to go through the limited traffic area but definitely worth it. Excellent service. They even had a pushchair for our youngest. And helped me print out my daughter's homework. A short walk to the pirate ship, aquarium and all other kids' destinations. Superb cleanliness, excellent and varied breakfast . Wonderful all round Would certainly recommend

    4
    « Close to the Porto Antico »

    We had a room at the back of the hotel, a bit dark with a shuttered window, but importantly it was clean. The hotel's location was good, near the waterfront. and the many restaurants there. It was also close to many of the old city sights, especially the grand palaces. Breakfasts: the hotel's offer of 3 euros a person- really excellent value for money, compared to the exorbitant costs of French hotels' breakfasts. Parking is available in a nearby small underground car park- but do book a space with the hotel when you book the room. The Reception staff were excellent and very helpful day & night.

    4
    « High up in Genoa »

    Our room was on the seventh floor and did not have a view. It gave us a feel of what it is like to live in the narrow streets around the port. The room was clean and well designed. Breakfast was on the ground floor and was substantial. We came by car and requested a parking place. The garage was several alley ways away but to get their by car was challenging for visitors. The staff were very helpful.

    4
    « Great base »

    We came to the hotel by walking from the Genova Piazza Principe station - about 10-15 minutes, We took a shaded alley, which did not give us a great first impression of the neighbourhood. As we became more accustomed to the alleys and the grittiness of the old part of the city, we appreciated the hotel's location far more. Even at night we felt quite safe in the area. We could easily walk to the waterfront and to many of the old city sights, especially the UNESCO heritage trail through the grand palaces. The hotel was most satisfactory. We found the room large enough for two, the bathroom reasonable (although the shower is a squeeze for larger people). The bed was comfortable and the cleaning and servicing was quick and good. The WiFi was excellent and included in our charges. We did not have breakfast included, but took the hotel's offer of 3 euros a person and think it must be the best value in Italy. The reception staff were efficient, friendly and helpful. The hotel has lots of families stay as it is close to the Aquarium. If lots of kids bother you, consider this, especially during school holidays. We enjoyed our stay and would stay again.

    4
    « Great location to visit the old town »

    The staff was great, the room quite large, very convenient and absolutely clean; we had a large bed, very comfortable and there were enough pillows. The location of the hotel is perfect to discover the old town and the Porto Antico ? everything in walking distance. The breakfast buffet is OK, but not the hotel highlight. And the room was a little noisy (noise from other rooms, not from outdoors). But we would definitively come back to this hotel.

    4
    « Great hotel »

    Went there on our honeymoon in June and really loved it! Great location, staff was very friendly and helpful. Very close to the aquarium, and also short distance from the center of the old town. Only down side is there was no window in our room, because our room was facing an alley, so it was difficult to know how the weather was. But the room was big and very cozy. Would definitely go there again!

    4
    « Nice and clean hotel,perfect location »

    I was for 4 nights on July 2016.the weather was nice,the hotel so clean and staffs are very welcome ,always smiling and give good suggestion for food and places,the location is perfect ,near to harbor and old shoppings and Restaurants,try locanda spinola Resturant if you like special Italian sea food,little bit expensive but nice

    2
    « Horrible Stay! Great location thats it! »

    Lets begin with I was having trouble finding the designated parking garage, so I called the front desk twice asking for help. The first time, Paul was helpful and the second time he hung up while I was trying to explain to him where I was. Then when I got to the hotel, there was no mention of me being a Diamond member, receiving a welcome gift or room upgrade, or anything. He seemed as if he was very annoyed with his job. I did forget to add a crib to one of my reservations (I had a total of 3) and asked if I can get a crib that night, and was told housekeeping is not in so I cannot receive one until the next morning. I was very disappointed in the fact that a front desk associate could not run and get us one, keeping in mind when I asked there were two front desk associates up there. The mattress in the rooms are terrible. Its almost as if they just want you to stay one night and leave. Breakfast was decent the first day, then I'm not sure who made it but we chose not eat because the eggs looked like soup. That says a lot when id rather eat at McDonalds then to eat when I already paid for breakfast at hotel. Room size was small but that is common in Europe. The location to the aquarium and touristic sites, restaurants are outstanding! That's why I believe they don't value customer service, because they know people will stay there regardless because of location. I will never stay at this Best Western EVER again!! At some point the location doesn't mean anything compared to the horrible service we got.

  • 5
    « Great location and quite-peaceful rest »

    Could not ask for better location in the historic area of Genova. Highly recommend this as a place to stay whilst exploring Genova! Quite street with limited auto traffic, wonderful little piazza for relaxing just outside the doors of the hotel.

    4
    « Good value »

    The staff was friendly, welcoming and very helpful. Not only did they provide me with a map, but drew out a walking map for an hour long sight-seeing tour around some of the main sites. My rooms was indeed spotless and the interior facing rooms are super-quiet. The hotel is approx.15 mins from the train station on foot, so if you have little luggage, arrive in the day-time and have a good map, I would recommend that over taking a taxi since mine went the long way round and cost a whooping $12 euro.

    5
    « Hotel Porto Antico is a gem »

    The hotel provides excellent service, superior location, and well-priced excellent breakfast. The staff provided a map and informed advice on exploring the city and restaurant choices. The room was comfortable, with all the necessary amenities. We would return for a longer stay at the first opportunity.

    4
    « Perfect except for the noise »

    The staff were fantastic, the room was a decent size, spotlessly clean, with tea and coffee (but no milk), a TV, toiletries, all you'd expect really, the only fault was down to the way the hotel was built. The rooms and corridors are not carpeted, which is obviously great for cleanliness, but footsteps and voices reverberate around the building making is difficult to sleep. Additionally, a water pipe was located in the wall somewhere near the bed, so when the bathroom was used upstairs there was a very loud gushing noise which also made it difficult to sleep. However, this is not the fault of how the place is run and I would stay again - just bring earplugs if you're a light sleeper!

    1
    « peccato »

    I agree with those reported by other users. Staff inattentive and not very clear in the explanations. comfortable room with good service and cleanliness. sin. Try to improve for the future ... may be..

    4
    « Clean and affordable »

    Location is ideal: Really close to everything, silent enough (in an alley). Prices in line with Best Western Quality, Room was really clean and nice. The only negative is that breakfast was not included: considering the overall cost of the room, 3 euros for the breakfast is nothing.

    5
    « Probably the best reasonably priced hotel I have ever experienced. »

    Spotlessly clean everywhere. Fantastic location close to shops, restaurants, harbour and local attractions. Extremely pleasant and helpful staff, reception is a joy. Breakfast buffet has a great selection of breads & rolls, juices, cereals, cold meats and cheese and hot items. If you can request room 805. It is large roomy and beautiful with floor to ceiling double glass doors on 2 sides opening on to a large balcony. Like being in a Roman villa!! There is some street noise but you are in the Porto Antico after all!!

    5
    « One of the best hotels ever! »

    We recently stayed at the Best Western in Porto Antico, Genoa tor two nights. One upon our arrival to Genoa awaiting our cruise ship and on the last night before heading home from the cruise. Both times our stay was excellent. The staff are wonderful and very pleasant and helpful. Both times we arrived early morning and they accommodated us with an early check in to our room. This was extremely helpful when we had flown overnight from Canada and were very tired. I can honestly say I have never staying in a cleaner hotel, anywhere, even the lobby washroom was spotless. And what was very impressive was that they cater to woman travelling on their own as well. I have never seen that before. Well done. The breakfast buffet was very generous with lots of selection. I would highly, highly recommend this hotel to anyone visiting Genoa. It is perfectly situated in Porto Antico with lots of shops and restaurant very close by and a short walk to the waterfront. Sorry we had to leave! But if we ever travel back to Genoa, there will be no question as to where we will stay.

    5
    « Outstanding Accomodation »

    Excellent location, Beautiful room, fantastic staff, perfectly clean. Staff were extremely helpful, Breakfast was excellent. This hotel is in an excellent location ion the historic part of Genoa. Located close to many bars, restaurants and shops. we thoroughly enjoyed our stay.

    1
    « no good hotel »

    Clean but poor hotel, no view noise and poor breakfast. I've stayed in the past in many other hotel of this chain but they were much more better. NO green procedudure in reality.You have to improve for the future

  • 3
    « Genoa »

    The hotel is nice but the parking is far and expensive. The breakfast was big with bacon and eggs and the rest. Did not have a balcony to smoke. The room and bathroom was very very very small for 4 persons. This is the only city in Italy where I did not felt 100% save walking around at night. The old boat in the harbour was nice to see but after Rome and Siena and all the rest the sightseeing in Genoa is not wow. According to me this is not a must see in Italy

    5
    « Quality Stay... »

    Nice hotel in a great location. Convenient to the rail station, city and cruise terminal - all within 5-10 minutes walk. Room was clean, modern and spacious. It had comfortable beds and pillows, a big safe, TV and good fast wifi. We stayed in a top floor, family room with bunk beds for the kids. We all got a good night's sleep. Lift is small but fast... wasn't a problem Staff were friendly and very helpful. Breakfast was a good quality buffet which was kept replenished. Overall, a great stay and was value for money. Will stay there again.

    4
    « Nice rooms and locations »

    We liked the location and rooms but didn't give 5 stars because the parking was very far away and very expensive. The showers was leaking and splashing a lot. Breakfast was one of the best one we had in Italy. If you can get good rates from hotels.com, you should definitely book it.

    4
    « Stunning stay in Genoa »

    We stopped off in Genoa for a few days before our cruise. We booked and breakfast was included which was awesome. We also had the delight of a ladies room booked which included a salon dryer as well as flatiron. The room was on the 8th floor which was the top floor. We had a huge balcony with street view. Rooms very clean and very well maintained. The hotel staff were stunning as well and all fluent in English. They also gave good direction. They also assisted with organizing taxi for us to get to the port. They overall service was outstanding and we will be going their very soon again. The price is also very reasonable and with breakfast included it's definitely great value.

    4
    « good comunication excellent location »

    location: the best i8n genova, close to everything... Personnel, excellent to help you. Have a close parking what is extremely useful! The amenities are fine, the breakfast was excellent, even for kids.

    4
    « Close to the harbor, old city and Aquarium »

    Plus: Very well located. We strolled through the old town by foot from the hotel. Very close to the Porto Antico area, the Aquarium and the old ship replica. Large double bed, large room, good breakfast. Minus: No parking at the hotel and on a street with restricted traffic. I sent an email asking for directions but no reply received. Took us about 30 minutes to figure out where to park, about 200m from the hotel (Porto Antico Marina).

    4
    « Great location »

    The hotel was in a fantastic location. We arrived by car, but this was no problem as they had a private gated garage for guests. This did come at a charge of €18, but this was the same price as the public car park which was of equal distance. And you also get an allocated spot which is yours no matter if you come or go. The service at check in was very friendly and our language barrier was no problem! The room was pleasant. Our room felt a little small, but we were out most of the day so this wasn't a problem. We had a balcony which overlooked the street the hotel was on, and the air con in the room was fantastic, which was great for the hot weather we had. The location was a perfect middle ground for the port, the old town and the palazzos. Once we parked the car, we walked everywhere.

    4
    « Great location n value »

    Booked for two nights before we go hop onto our cruise. Hotel location is good, close to nearly everything, lots of restaurants, bars, shopping within walking distance. Continental breakfast as good, even served scramble eggs, plentiful of choices. The rooms are small, but space was sufficient for two, bathroom is well laid out. The rooms are very clean, staff at reception are very helpful and friendly. The restaurants around are well priced. One word of advise, because of the location of the hotel in one of the old town lanes, the taxi had to go right around to get to front of the hotel, and seriously if you are confident enough and want to save about 10 Euro, stop outside the aquarium, the hotel lane is right across the main road(crossing avail as well).

    4
    « Comfortable hotel »

    Good location close to the old port and the historical centre. Helpful friendly staff. We had booked a taxi for our return to the airport but the driver phoned the hotel to say he was ill. They called for another taxi that arrived in less than 5 minutes. Wifi is better in reception than in the rooms but that is normal with most hotels. Breakfast was OK but they could replenish the cold cuts more often at busy times.

    4
    « Great location, and good value for money »

    We stayed one night in a family room for 4 people. This was a regular size room with a sofa converted to a bunk bed in addition to a king size bed. This worked surprisingly well and we slept soundly. The main attractions of this hotel are a decent breakfast, a clean room, a low price, and a very central location. We could easily walk to all the main sights in central Genova including the Aquarium, and could choose from any number of bars and restaurants. We also took advantage of the private parking, but I would not recommend this to anyone with anything bigger than a Fiat 500. Great for staying centrally in Genova for a reasonable cost if you don't plan to spend a lot of time in your room.

  • 5
    « Great value. »

    Great value. Clean, reasonably quiet, modern, comfortable, friendly and knowledgeable staff. I would gladly stay here again. Centrally located well priced. Bed was firm and sheets were soft. Bathroom even had a heated rack to dry towels and laundry.

    3
    « Good value »

    We stayed here one night since we booked a tour of Cinque Terre. The room was small as well as the elevators. The breakfast was good and there are a number of restaurants around the hotel for dinner. Be on guard for pick pockets. We noticed some suspicious characters in the area, which is why we ate dinner across the street from the hotel.

    5
    « Best Western Genoa-Porto Antico »

    This hotel was in a great spot! Very close to the train station (5-10 minute cab ride) and across the street from the water. It was very near the Aquarium. There are many restaurants and shops right out the door. This hotel is in the charming tiny streets of Genoa. The lobby is clean and bright, the staff very helpful. The breakfast was good and there were plenty of choices. The room was great, we had a family room which had a good sized bed for 2 and a set of children's bunk beds. The Elevator was very small, only about 4 adults could squish in the lift at one time.

    5
    « Good clean hotel »

    Stayed for 1night , nice big comfortable bed room and hotel spotless .staff very helpful ,provided a map and highlighted a very interesting walk around the lovely old town . Breakfast excellent with plenty of variety

    4
    « nice hotel but pick your room »

    very nice hotel, refurbished so all is new Standard italian but Good breakfast. Very friendly staff, very helpful Only drawback : avoid a room giving over the street as it s noisy up till midnight with pedestraian traffic and customers eating in the Soho restaurant (actually good) Even if double window, the narrow alley amplifies the noise I would go back. i paid 83€/night with 2 months advance booking 10 min walk to the station, if you plan to visit the riviera Small drawback: wifi is cut from time to time

 

Getting to the hotel ...

All directions
·From: All directions: Use Genova Ovest highway exit. Follow indication for center/Acquario without using Sopraelevata. Turn left on via Cantore, follow via Milano, via Gramsci and you¿ll arrive at Piazza Caricamento. At Piazza Caricamento make a u turn via Gramsci. At the second traffic light turn right on via delle Fontane. Just ahead will be the BEST WESTERN Hotel Porto Antico.