BEST WESTERN Hotel Gastonia,  Gastonia

3.5/5  - based on 190 guest reviews.
360 Best Western Ct, 28054, Gastonia, United States - See map
+1 704 868 2000 +1 704 868 2000

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • High speed internet access
    High speed internet access
TripAdvisor Traveler Rating
based on 190 traveler reviews
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Welcome to the Best Western Gastonia. Have a great stay at the Best Western in Gastonia, NC. This is a smoke-free Gastonia leisure hotel just minutes away from the Charlotte-Douglas International Airport. Our convenient location off of Interstate 85 and near by a shopping mall makes this Gastonia family hotel your ideal lodging choice. Businesses in the area include the Caromont / Gaston Memorial Hospital, Stabilius, Roechling Engineering and Eaton Corporation. This hotel in Gastonia gives you easy access to other sites and activities like the Daniel Stowe Botanical Garden, Discovery Place museum, U. S. National Whitewater Center, Carowinds theme park, Crowder's Mountain State Park, Schiele Museum of Natural History and NASCAR Hall of Fame. Business travelers appreciate our business center, which offers copy and fax services and a computer with Internet access. Our Gastonia hotel caters to both vacationing tourists and business travelers alike with complimentary services and amenities such as free Wi-Fi, on-site business center, weekday newspaper and a seasonal outdoor pool. Start your trip to Gastonia with our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! We also happily serve you free coffee. We invite you to relax in your spacious guest room, which features a free Wi-Fi, select rooms also feature a seating area, flat-screen TV, desk, refrigerator and microwave. Enjoy the combination of cozy accommodations, friendly service and wonderful amenities at the Best Western Gastonia - Charlotte hotel. Book now -- we look forward to hosting you soon!

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Room 1

Guest reviews


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based on 190 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
59
Verygood
 
52
Medium
 
37
Poor
 
22
Horrible
 
20
Business Business 50
Couples Couples 42
Family Family 60
Friends getaway Friends getaway 13
Solo travel Solo travel 15
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Gastonia,Gastonia
  • 2
    « Could use some improvements »

    The carpet outside of rooms near the ice machine stays wet. This will lead to mildew. Non-smoking rooms smelled like smoke. The bathtub would drain extremely slow. The beds are hard. Not a lot of room in the breakfast area. Room towels had yellow lines on them.

    5
    « Very nice! »

    Staff was very great and eager to help in anyway. The rooms were very clean and very up to date. Close and convenient to restaurants. Very nice breakfast bar with fresh fruit and convenient to go bags if you're in a hurry. Highly suggest you stay here, you won't regret it

    5
    « Exceptional at every level »

    Everyone and everything was much better than I had expected. Wish I could have stayed longer. Will definitely plan future trips through that area to stay at this particular hotel. The check-in person was joyful and helpful. The breakfast was restaurant quality.

    1
    « Roach Motel »

    If you expect a nice clean place to spend the night and be refreshed the next morning this is not the place to stay. It is difficult to sleep when you wake up and find cockroaches in your bed and on the ceiling. There are other hotels in this area which offer the same rates and better quality.

    4
    « Overall a good night »

    The room was clean and a nice size. The transformers blew in the middle of the night so we didn't have any AC but we did get money back so it all worked out! The continental breakfast was okay, the biscuits were hard though. It's very close to everything and would definitely stay again if visiting family!

    5
    « Nice - Will stay again »

    Spent the weekend here and it was nice for the price. No issues aside from stairs and that's just because I'm lazy. Room was clean and comfortable, breakfast was good, and my boyfriend loved the misting option on the shower head in the bathroom. Definitely will stay here again soon.

    4
    « A nice place »

    Stayed here before. A nice place with very nice employees. Check-in and Check-out problem free. The room is very nice. Places to charge devices are adequate. Breakfast was standard fare. Breakfast room was very warm. Needs a fan of some wort.. I used a coupon with no problems at all. This I liked a lot. Easy access from I85. If you use the outdoor pool bring ear plugs. Not for the water but for the truck traffic that seems to be close enough to touch.

    3
    « Average »

    I don't complain here. I will tell you it's .an average motel. The rear part faces the interstate. The rooms (We got 2) are typical style, nothing fancy. The beds are for a motel thats lower in price. They are slightly lumpy. The a/c struggles to make the room cool, it's a wall unit near the door. So turn it on and go out to eat unless you don't mind it a little warm at first. Try to find or down load the app for The original red guide Travelcoupons.com The room is worth what's in that book, but no more. They do have a hot breakfast.

    5
    « Great All Way EXPERIENCE »

    My daughter and I were looking for a safe,clean well run hotel and we found all those things at this Best Western in Gastonia NC.Great nights sleep,top of the line mattress and pillows and a great breakfast,friendly people that made us feel welcome.

    2
    « Assigned one their older rooms. »

    -- from what I saw the only upgrades so far, were the TV, marble vanity, and granite in the bathroom. -- old mattress, old pillows (found hair on one of pillows), old furniture, old Jacuzzi tub, old lighting fixtures, old linen, old shower curtain, old shower fixtures, old toilet, old carpet, stale/musty smell in room (#109), old door locking mechanism; although door closed and was able to be locked, it did not fit flush up against the door frame. Also door did not automatically shut behind you, safety issue. -- room was not thoroughly cleaned - found hair on one of the pillows, musty/stale smell in room, roach feces by lamp on one of the night stands, debris in crevices of bathroom floor, stains on ceiling/possibly old water leak, desk shaky, bedframe not secured to floor and wall, mattress had sink in middle area, old spring mattress, lamp shade had stains, old sheets/pillows/bedspread/towels. --upon check-out, desk clerk attempted to explain that I got a deal in terms of the rate for a Jacuzzi room; I explained that I was there on business and I did not request that room. I would have rather had a clean, modern room, than what I was assigned.

  • 4
    « The Staff Made it a Four Star »

    This Best Western was a one night for me coming into the area for meeting the next day. It was okay.. and the room was clean. Somebody a few reviews ago went out of their minds that their room was so dirty it ruined their life. The staff must have read the review and made changes. It is well located with a steakhouse on the left and a Waffle House also next to it. I needed that Waffle House. The hotels hot breakfast was pretty bad.. I tried.. but ended up pouring my scrambled egg soup back into the chaffing dish// no meat.. no sausage gravy... and water soaked scrambled something or other... no problem.. the Waffle House worked well. Although if you are choosing the place for a hot quality breakfast.. you may want to re-think it. Why Four stars? Clean.. pretty comfortable, the wifi worked, well located, and each of the staff were gracious hosts one and all. It's a pretty good value for the money.

    5
    « Best Western »

    All employees that I dealt with(front desk & breakfast) were all extremely helpful & nice. Had no issues with the room other than I-85 within hearing distance of our room. Bring your own pillow as most Bw"s have gone too small soft pillows. Probably had an issue with pillows disappearing is my guess for the switch.

    3
    « Nice stay »

    I stayed here for 6 nights in August. Beds are comfortable, and staff was friendly. Pool was outside and always empty. Breakfast was just ok. Close to highway, so could hear some traffic at night. Overall a nice stay.

    4
    « Nice hotel with remodeled rooms that are very comfortable »

    This hotel is right off of the interstate and very convenient to many restaurants in the area. The room was very comfortable, as the bed was nice, and clean bathroom, but the A/C had a difficult time keeping up with the heat. I have stayed here before and always had a pleasant experience. Only one problem, which didn't bother me; as there is no elevator. Elana who checked me in, was very nice, and friendly, which always makes a difference. I would stay there again.

    1
    « How has anyone given this place a positive review? »

    I booked this hotel last minute on Hotels.com last night. I wasn't planning on stopping, but too tired to continue my drive. I selected it because it was under $100 ($96 with tax), the photos looked beautiful AND because visitor reviews rated it as "good." They were wrong. So wrong. :( The front desk rep was very nice. Despite it being midnight, she was still very friendly. The lobby was alright. It was obvious that it was spruced up enough to take really nice photos, but there was no fooling the eye in person. That was the only positive part of the stay. I was assigned Room 326. Although I'd only be there one night, I did have my large luggage, as this was a drive home from a longer vacation. Looking around for the elevator, the front desk rep told me there was no elevator. The only rooms available on the first or second floor were outside in a different building, and I didn't feel safe in the outdoor building so I opted to stay in 326. I thought the room was going to be nice based on the photos, but again, those are thanks to photoshop and a good photographer. Updates were cosmetic, but the room was gross. The obvious surfaces appeared clean, but the light switches, walls, corners, floors, etc - anything above or below eye level was gross. I'll upload some photos as proof. The room was just Gross. The outlet behind the bed was coming out of the wall and unsafe. The little signs that said "no smoking " and "be green and reuse towels" had grime and nastiness clumped on them. But it was obvious that the no smoking sign was ignored. I have a very sensitive nose to cigarettes and have asthma- my lungs don't lie! There was definitely residual cigarette smoke in the room. When checking out, the breakfast looked decent, but I couldn't eat from a kitchen after seeing their disregard for cleanliness.

    2
    « NO ELEVATOR, HIGHWAY NOISE ALL NIGHT! »

    This property is a 3 or 4-floor property, but it DOES NOT have an elevator! The lack of an elevator is not revealed in the description of the hotel on the hotel's website or on the bestwestern.com reservation site. The rooms on the back of the hotel directly face busy I-85. If you can't negotiate stairs and need a 1st floor room, they are located on the back. The noise is horrible all night making it very hard to sleep. NOT THE PLACE TO STAY UNTIL IT IS UPDATED!!!

    4
    « Short Stay »

    The 3 of us in my family traveled with another 3 person family. We only stayed 1 night. We both booked rooms with a king size bed and a sofa. We were upgraded to a jacuzzi room. It had a king size bed and the jacuzzi tub in the main room. There was no sofa so our son slept on the floor. This wasn't a huge deal for us. The jacuzzi was used so we didn't want to change our room. Our rooms were on the ground floor with outside doors to the parking lot. Our rooms were facing the highway so traffic could be heard. The pool was adequate. It didn't look like the chemicals were regularly checked. The bed and pillows were very soft and that made for a rough night sleep for us. If you like softer pillows and mattresses, then you will be fine. The breakfast was pretty good. Make your own waffles and pancakes, scrambled eggs (no one that ate these liked them), bacon, biscuits, sausage gravy (everyone in our group that ate this loved it), breads, cereal, juices, coffee. There were bowls for fruit, but no fruit was available. The manager was very nice. When we were checking in, she was on the phone with a customer and she was very professional and helped to diffuse the situation. The ice machine didn't work. The soda machine cost $1 for a can of soda. The snack machine didn't take bills. The man at the front desk was very nice and helpful when the snack machine didn't give my son his snack. He gave my son money to replace what was lost. I would go back to this hotel, but would request staying in an inside room.

    2
    « Problems »

    I had reservations for approx. 2 months & when I arrived my party was given rooms wherever the staff could find to put us. I had to climb stairs although I requested Lobby floor rooms. I have a very bad back & my mom who was with me is 80 yrs old & was forced to climb stairs as well. Bad experience.

    1
    « My trust in BW was decimated by this stay. »

    promised handicap room which was not delivered. room smelled of smoke and was so close to mhighway it felt liketrying to sleep under a bridge. Worst hotel experience I can remember ever an d I've stayed through out the US and Europe for 30 years.

    1
    « NIGHTMARE »

    Was given the keys to a room that was already occupied. Front desk was unprofessional and rude. Management offered to refund $45 but they took another $45 instead. Called the general manager and all he offered was $25 off next stay. We will never stay here again. I travel a lot for work and stay in a lot of hotels. This was by far the worst. Pool was closed in June

  • 4
    « deb florida »

    I stayed two nights,everything was fine except for the pool,lt was stated working but it wasn't available,my stays were a week apart both times it wasn't working.They need to get it working or take it down off the list of being available for your stay.

    5
    « Great stay »

    Friendly staff, quality room for great price. Great location. Easily accessible to mall and restaurants. Breakfast is good and bed is comfortable. Rooms are good size and quiet. I always stay here whenever i travel to NC.

    3
    « Pet Friendly Hotel »

    We were looking for a pet friendly hotel. We stayed with our small dog. There seemed to be a lot of people but not a lot of room outside to take them out for a "potty" break. It was not easily accessible as there was not elevator. Our room was not particularly dirty, but our dog found lots of different wrappers in the corners. We tried the breakfast on the first morning. I tried toasting an English muffin that was not particularly fresh. I tried to use the apple jelly and it was so hard/gooey that I couldn't get it to spread on my English muffin. I just gave up and we went to McDonalds. We skipped breakfast at the hotel after that first day.

    4
    « Will return again. »

    Clean and comfortable. Staff more than helpful and friendly. Ms. Alberta provided a lovely breakfast buffet with the addition of a spoonful of happiness making us feel as though we were guests at her table. We will definitely return, this was our second visit here and recommend it to any others.

    1
    « Poor choice »

    Would not stay at the motel again. If you must stay here ask for a room as far from I85 and the road noise as possible. We stayed three nights (should have changed motels). Room was not cleaned well between guests (we found lingerie from a prior guest). Water pressure in bathroom sink was poor. Restocking room was poor. Clerks didn't know how to get to the tourist attractions in Gastonia. Noise from I85 was horrendous and we couldn't sleep at night. Only good thing was the breakfast.

    2
    « Very Dirty »

    My room was quite awful. Aside from being frighteningly close to the highway, it reeked of cigarette smell (although a "non-smoking room), and was so old and filthy. Clock radio didn't work even for time and an alarm and the windows and doors had not been updated so that all of that road noise came right it. Being in the back of the property was like being in a basement room long since forgotten since the 70's. That and they didn't even have bottled water in the vending machines. What's up with that?

    1
    « Horrible-Dirty; Cockroaches »

    Would never ever stay at this Hotel in my life ever again even if it was free...smelled old and dingy, old fixtures in the bathroom, toilet hardly flushed, shower curtain ripped at the top, and water in Shower took forever to go down... Not to mention the next morning turned on the bathroom light to use the bathroom and a huge Cockroach was booking across the Counter....I screamed and it took off....finally found it few minutes after and had to chase it to kill it...after that we hurried up and checked out--requested refund for the 2nd night as we were not staying any longer..was refunded for 2nd night and 40% discount off of 1st night..never again...worst experience ever.

    5
    « Better than expected »

    Although there were several negative reviews, I decided to stay here. I was pleasantly surprised and glad I stayed here. The room was clean, bed comfortable. I liked the size of the refrigerator in the room as it was larger than other hotels I've stayed at. I liked the location as it was right off I-85.

    2
    « Nice Rooms, Poor Everything Else. »

    Not a bad hotel, but I cannot recommend it. It is old. It has been updated, but things like wholly inadequate outlets for charging have not been addressed. Even the lamp outlets have been so overly used, that they cannot hold a plug. Oh yeah.... no elevator. What else... when checking in on a Monday afternoon around 5 p.m., there were about 10 people waiting to check in at the desk. It took a painfully long amount of time. The clerk was very friendly, not her fault; the management failed to give her help, to save money. Additionally, the internet was horrible. It was great when no one was at the hotel in the early afternoon, but when everyone was back and using it, forget it. Hallways and bathrooms are painfully small. Overall, nice effort, but non-attention to detail makes me wish the property had been leveled and rebuilt with something modern. I like it when properties aren't wasted, and rehabilitated, but this one hasn't been given the right amount of care. When visiting the area again, I'll choose elsewhere. P.S. Pillows are lumpy as heck. Beds just OK.

    5
    « BP »

    Excellent stay experience and people are very helpful here and good breakfast. Owner of this hotel is nice person and helpful. i recommend this hotel as priority1 for everyone who like to stay in gastonia.

  • 5
    « Awesome place »

    Real nice place, great price, Texas Roadhouse a must and Tiffany was the nicest person ever!! You wanna hope you get her super young lady!!! Thanks Gastonia for making our stay fantastic!! Great breakfast as well!!! Looking forward to seeing you again soon!!!

    5
    « Great stay »

    Convenient to restaurants and stores. Waffle house and Cracker Barrels within walking distance of hotel. Comfortable stay and staff was very friendly. Rooms are roomy and provide comfortable sitting area.

    4
    « Two Words: Waffle Iron »

    My husband and I broke up what would have been a nine hour drive and stayed here overnight. We didn't have a reservation, and the front desk was very polite and got us a room, even apologizing that there were no king beds left (we didn't even request one). I'm a light sleeper so I85 messed a bit with my sleep, but I definitely knew that would be an issue with any of the hotels on that corner. Being able to walk to Cracker Barrel for dinner was a plus and the complimentary hotel breakfast had a WAFFLE IRON (always a perk).

    4
    « Hospitable hospitality »

    Super friendly and helpful staff (especially Tiffany). Clean, comfortable rooms and gracious, tasty breakfast. The Internet service all but died during the evening hours and the breakfast area was pressed for space, but an outstanding meal. The cleanliness and comfort of our room was great.

    3
    « Beds »

    The room was fine and staff was nice. I was having no issues until later in the evening I felt something poking into my thigh. I removed the sheets and realized there was a small 1/2 diameter coil tangled in the fitted sheet. I was able to remove it, however while doing so I realized how much hair was on the fitted sheet.

    5
    « Best Customer Service »

    Tiffany was working the night desk when I discovered that an item of sentimental value had been accidentally thrown away. When I reported this to Tiffany - at 10:00 p.m. - she went out of her way to figure out how we could find the item in that day's trash, then put on gloves, went to the dumpster, and went through the trash to help me find this item, which I did. Best customer service I have ever experienced.

    3
    « bad visit »

    The price was nice and restaurants right there. However, I had no hot water in shower, barely luke warm. The sheets are very chintzy and they are the kind that get them little balls on them and are icky. My visit consisted of cars in parking lot with extremely loud music and someones car alarm went off every 20 minutes for a bot 2 hours. The hotel did compensate me for the water issue but I will not stay again, too close to highway. You hear every single car.

    3
    « Good location, not the best property »

    This is a combination of hotel and motel all in one. We stayed in a king Jacuzzi room which was located around back with outside only entrance. The room had a strong smoke oder unless you constantly ran the air conditioning unit to filter it back out. When discussing with the staff of this oder, they all mentioned that this has been a continuing problem that they have also complained about to management but has yet to be resolved. Do not put your room key cards anywhere close to any cell phone or computer. They are way sensitive and become demagnetized instantly, making you go back to the front desk to get fixed. The staff mentioned that their system is an older version and they wished themselves that the hotel would get updated so that guests would not have the problems that do not occur at many other Best Western properties that I have stayed at successfully. The breakfast items were nothing to wow about. I've seen better at any other Best Western property.

    5
    « Pleasant Enviorment »

    We have stayed there 4 times now. We only go there when traveling for our stay in NC. The staff is always so very friendly and very hard workers. Our rooms have always been very clean. The breakfast is always a favorite of mine and a good variety. My last stay there over a week ago, I wanted banana's for breakfast and the attendant would tell me if we get our truck tomorrow I will put you some back. She was very eager to please her patrons. Just an outstanding employee and person. I would most definitely recommend to stay here.

    3
    « Not the Best Western »

    In town for a family crisis. We arrived with a reservation for a very late check in, quiet location, at about 5:00 AM. 1. Check in: After an 11 hour drive there appeared to be much ado about nothing at the font desk. The clerk was quiet insistent that multiple identifications be produced. I do carry credit cards in my maiden and married names with photo ID on them. However I carry only one drivers license, not in the name on the card that I used to make the reservation. Some fuss might be understandable, but after 11 hours on the road, it seemed such a fuss fuss fuss. 2. Room Location: Ow! My ears! On entering the hallway the roar of the highway coming from the right was a bit much. Room #1 was only a little quieter and we were too tired to move that night/morning we decided to stay. 3. Room # 1 Cleanliness: Pretty clean looking, except the heavy dust on the floor space between the beds near the night table. I routinely check the beds for evidence of 'Cimex lectularius' and the results here were inconclusive. On one of the beds I found unidentifiable dark fragments between the edge of mattress and box spring. Too tired to move on, I scrunched in with my partner in the other bed, which was clear on the edge that I checked. I slept on my right side and got a good night sleep. 4. Breakfast: My spouse loves waffles but the mix stuck to the iron and had to be scrapped off in pieces. The breakfast attendant at our request sort of sprayed the waffle iron with not enough spray, but that waffle stuck as well. We did not stay for another breakfast due to the discovered evidence of 'Cimex lectularius' and or 'Ctenocephalides' 4. Room # 2 Cleanliness: Next day we moved upstairs (no elevator) to a cleaner quieter location, or so we thought. We spent the day at the hospital. My spouse returned to the not the Best Western to switch rooms then returned to the hospital. That evening, one of the members of our party, who had arrived a day earlier, and was in a different room, discovered numerous bites on her arms! We checked the edges of the space between her mattress and box spring and they were clean, but on checking the middle of the mattress she found a couple of unidentified dead bugs. She did not show them to me. I then checked my newer cleaner room and found in the middle of one of our mattresses a gum wrapper and in the middle of the other mattress one mashed up difficult to identify dead bug and bug fragments! Our entire party fled to the Comfort Suites across the road and performed decontamination procedures until the wee hours of the morning. I discovered two bite marks on my right side. We received a refund from "not the Best Western" for the night we fled. They declined to refund the cost of decontamination (laundry, dry cleaning, a hot hot dryer, and hydrocortisone cream). . Please note: Comfort Suites across the road, no fuss at check in, and no evidence of 'Cimex lectularius' or 'Ctenocephalides'. We did have trouble finding enough quarters for the decontamination.

  • 4
    « Pleasant stay »

    I was in town for a funeral, and stayed two nights. The rooms were very clean. I was actually surprised at how nice they were considering the price. All the staff was very polite and professional. One particular person really stuck out. Alberta is the breakfast attendent. She was so cheerful, helpful, and all around nice person. I had my 9 month old son with me. Alberta helped on both mornings. She carried my plates to my table, personally made grits he was able to eat and brought them to the table. I can't say enough about how sweet she is. I will recommend this hotel to anyone looking for a nice affordable hotel with lots of friendly faces.

    4
    « Nice stay »

    We stayed only one night. The hotel is clean and well cared for. The breakfast area is a bit small but we did not encounter any big group. The breakfast was typical for this type of hotel and had plenty of food and good coffee. The room was decorated and arranged nicely. The bed was comfortable. The shower water was warm but not hot. Talked to clerk the next morning and she said they had the opposite problem a few weeks ago. They have a new boiler and they were working on adjusting it. Everyone was kind and professional. All was well; we would stay again.

    5
    « Pleasant Surprise »

    We enjoyed our night here. The room was comfortable and clean, the HVAC worked well and was quiet and we did not hear any noise from adjoining rooms or hall. Although the WiFi was not working well at first it was quickly fixed by a call to tech help. We appreciated the hotel's 10% dinner discount at the Texas Road House next door. The full hot breakfast with bake-your-own waffles, biscuits, sausage gravy, scrambled eggs, crispy bacon, yogurts, etc. was very good. The women helping with breakfast were among the most helpful and pleasant we have ever come upon in a reasonably priced hotel.

    5
    « Best Western stay »

    In town for funeral of friend and stayed at this location was superior value for price paid. This was not the Ritz but VERY satisfied with service, location and overall cleaniliness for price paid was comparable to motels I've paid twice as much to stay.

    3
    « Keep going! »

    After staying here, I do not plan on staying at anymore Best Westerns. Room next to highway...constant drone of traffic all night, parking lot lights facing directly into room window all night to keep me awake. No elevator, halls are dark with musty cigarette/perfume odor. While taking luggage down the stairway was greeted by workers sitting on steps who could not get up and make room for 5 people coming down the stairs...just sit there and read your paper. The breakfast was good, and the facilities on a general level were clean. Parking is tight, and there are a lot of restaurants within the area.

    5
    « Good Experience »

    We were on our way to visit relatives in Georgia, so we stayed only 1 night. Everything about the stay went well. Nothing negative. The room was clean. The bed was comfortable and the breakfast was very good with eggs, sausage, etc.

    5
    « No title »

    The rooms were clean, staff was extremely freindly. I'd recommend it to anyone in the area. When I go back to Gastonia I plan on staying here no questions asked. Julie was at front desk very personalable.

    3
    « my opinion »

    For the price it should offer more. one of the beds were worn and the other was fine. i did not complain to the workers. the toilet did not have all of the water pressure that it should have. the television was fuzzy. the breakfast was far from being fresh. i would not go back to this hotel again.

    5
    « Alberta »

    WE had a great stay at the Best Western in Gastonia. We would especially like to compliment Alberta who took care of the breakfast bar. She was so pleasant and accommodating. We enjoyed our chat with her. She takes great pride in her service.

    5
    « Attractive place and friendly staff »

    I absolutely loved this hotel. The décor was very up-to-date. Everything felt fresh and clean. In fact I loved the bedspread and would like to know where to purchase one! The staff was outstanding from the maintenance man to, Alberta, the breakfast hostess. The desk staff was also incredibly helpful. Would definitely stay here again.

  • 4
    « Changes »

    My husband and I have been coming here often for about 6years. All of a sudden, most of our favorite employees left. I don't understand. They built their loyalty based on staff that are no longer there. We're thinking about finding a different hotel. Standard rooms, most on an interior corridor. The only pool is outside but they have some jacuzzi suites. Full breakfast, mediocre quality.

    1
    « Very upset with the way we were treated. »

    I have never encountered a more rude and apathetic person during my many stays at hotels across our country. Upon check in the receptionist was not warm and friendly at all. I was using my fiances cc to pay for our room and when Venus (receptionist) noticed the name didn't match my ID she very rudely asked who jessica was and when I stated she was in the vehicle waiting on me outside she again very rudely stated that she had to come in so she could make a copy of her id. That was not an issue at all. It was they way she spoke to me. Then when jessica comes in with her ID she very aggresivly stated that if we smoked in the room we would be charged.. Neither myself nor jessica smokes so for her to just blurt that out with an attitude really rubbed us the wrong way. Then i proceed to ask whether they offered hot continental breakfast or just cold items and she rudely tells me I need to hold on she's trying to remember and type in some sort of password. Why she felt that I needed to know that is beyond me. Venus has no professionalism or compassion for guest who are staying at the hotel. I will not be coming back and I will be telling everyone I know how poorly we were treated.

    5
    « Very clean »

    This hotel is very clean and friendly. You got 4 restaurants within 1000 feet from the hotel. Room are all updated, I at this hotel at least once a week. There's a big mall within walking distance. Whatever you do don't buy water out of the machines buy it from the front desk cheaper.

    5
    « Clean and great staff »

    The whole motel was clean, in excellent repair, and the staff were just great. They are pet friendly for a pet fee of $20.00. The pet fee is a significant percentage of the room rate so I see that as a negative. The breakfast was excellent. The area was clean, the food was fresh and good and the hostess was just great.

    4
    « Fall Trip »

    My family and I had a great stay here. We came to enjoy the area for the fall season and really felt welcome in this clean friendly place. The front desk staff was helpful and quick to serve. Our favorite interaction was with Alberta in the breakfast area. She was so great, we looked forward to our meeting her each new day. My 6 yr old son even sang "Happy Birthday" to her before we left. This is a wonderful place for families to stay.

    5
    « Great Hotel near Kings Mt »

    The staff is friendly and very helpful. The hotel is close to Duke Energy training center in Kings Mt, The Breakfast was well stocked and fresh. Eggs, grits, sausage, biscuits, cereal, waffles, pastries, milk, juice and fruit daily. Hot coffee all day. A great choice for the price.

    1
    « NOISE!!! »

    Good service, good motel, good value BUT location terrible for noise. Rooms on back side are so near I-85 that sound from trucks ALL NIGHT LONG make sleep difficult--sometime the room would actually vibrate when big trucks went by!

    3
    « Nice Place - Good Price »

    I would give this hotel a 4 star but for the noise from the interstate. The hotel was recently renovated inside and out. The only thing that they missed during the renovation was replacing the windows with insulated glass, which would get rid of the freeway noise. Breakfast is included, staff and food is good. The hotel is next to a Cracker Barrel, Waffle House and Texas Road House. Also a shopping mall is just across the freeway. Staff is very good. TIP: ask for rooms on the north side to avoid noise from the freeway.

    5
    « New Orleans trip »

    Traveling from New Orleans to Baltimore we stayed in Gastonia overnight - the staff were friendly and professional gave us recommendations for dinner which included a substantial discount - great room, great service and great price

    3
    « A.O.K. but nothing to write home about »

    Everything was OK at this hotel, but nothing special. It was clean, comfortable, convenient and friendly. We booked this hotel because of convenience to Cracker Barrel and other restaurants, alas our flight from UK to Charlotte was 2 hours late so the restaurants surrounding this hotel were closed when we got there.

  • 4
    « good place nice rooms best location »

    staff friendly .. rooms clean .. price is great. cant go wrong.. next door to cracker barrel and a few other resturants, the mall and the interstate. updated and looks good .. also bfest was ok as well ..

    5
    « A weekend stay going to Carowinds »

    A very nice clean hotel. Have stayed here before. Easy to find off the interstate. Staff was nice and helpful. Julie was very helpful booking the two rooms we needed, and Michelle checked us in. Even though it was a race weekend the staff handled the check in and all the people very well. I would tell anyone to stay at this hotel.

    2
    « ****Not a great hotel*** »

    we were heading home from fla. due to the rain and closing of I95 in SC had to find another route home. after driving all day and it was 9pm time to stop and gastonia was the area. i always check marriotts first as they are my favorite but it was completely booked up. i had a coupon booklet so we decided to try the BW. all 5 or so of the hotels in parking lot looked pretty full, something must have been going on. went to front desk and no one was there, almost left, waited more than 5 min till girl came out. we were given choice of room on 1st floor with cable or room on 2nd floor no cable. chose 1st floor but took hubby awhile to get TV working. coupon said room renovated...not complete bathroom. housekeeping is not good as room and bathroom was not clean and up to my standards but just wanted to take a shower and get some sleep and back on the road. breakfast was good tho the usual, better than i expected. also when u ck in u get the receipt so just leave keys in the room which i have never heard of before. parking was awful, we were told the 1 spot to park. if needed there was a cracker barrel right next to hotel very good walking distance. i dont usually stay at BW as never had a good experience, it has been yrs but dont think i ever will again unless the only place.

    5
    « Very nice stay »

    The room was clean and spacious. Pam (who was super nice!) made my reservation last minute and was very accommodating. Allows pets which was a godsend for me. Didn't get up in time to enjoy the breakfast. Would definitely stay here again!

    3
    « Personal »

    Room could have two chairs for a couple to use. It seems that was not an elevator in hotel while it has 3 levels. That would be nice to add chairs. Staff very nice, trying their best to satisfy clients.

    3
    « Watch out for the hot and cold water faucet! »

    Stopped at this hotel on our way home. The check in went well. The bed was comfortable and they have a nice breakfast. The water is hooked up backwards in the bath sink, so beware. The cable TV was not working and the phone did not work. Thank goodness maintenance came in and plugged in the phone and reset the TV so most stations worked. Front desk said the cable was down, but that was not the case. The tub was slippery, but they did have grab rails. Could not open the coffee pouches and when I finally got one opened, the coffee pouch inside was not sealed correctly, hence grounds in the coffee. At least it is next to Texas Roadhouse, which is one of our favorite spots.

    4
    « Great place to stay »

    Stayed for 2 nights (wake/funeral). Very clean and updated. The water pressure in the shower head was little strong, which is rare (but I prefer it that way - you get a water massage off of it). Requested ground floor (stairs are too much for my mother) but Customer Service counter rep just checked us in, gave us the key and said we need to park in the back and your room is on the 3rd floor. HMMMM Aside from the stairs and Customer Service not listening, it was great

    5
    « Great confort and great price »

    Check it out, they are just as good as the high price ones. Location is right off the highway, restaurants you can walk to, room clean, updated, breakfast was great. Not noisy since it almost faces t he highway, smoking area outside on grounds, had a pleasant stay.

 

Getting to the hotel ...

All directions
·From: The North I-85 South, take Exit 20 then turn right on to New Hope Road. Take 1st right on to Remount Road, Take immediately right beside Cracker Barrell. The BEST WESTERN Gastonia is in the front. ·From: The south. Follow Interstate 85 north to Exit 20 then turn right on to New Hope Road. Take 1st right on to Remount Road, Take immediately right beside Cracker Barrell. The BEST WESTERN Gastonia is in the front.