BEST WESTERN PREMIER Hotel Victoria,  Freiburg

4.0/5  - based on 302 guest reviews.
Eisenbahnstrasse 54, 79098, Freiburg, Germany - See map
+49 761 207340 +49 (0) 761 207 34 444

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> Room 1

1 adult

 

Hotel advantages

  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
  • Onsite laundry
    Onsite laundry
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
TripAdvisor Traveler Rating
based on 304 traveler reviews
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The BEST WESTERN PREMIER Hotel Victoria is situated near the pedestrian zone, just 200 meters from the main station and 300 meters from the Freiburger Muenster Cathedral and is opposite the Colombi Park. This charming environmental friendly, historical hotel is furnished with care and offers visitors modern ambience, quiet rooms with aircondition and non-smoking floors. Enjoy your stay.

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Room 1

Guest reviews


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based on 304 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
127
Verygood
 
132
Medium
 
25
Poor
 
12
Horrible
 
8
Business Business 78
Couples Couples 121
Family Family 45
Friends getaway Friends getaway 19
Solo travel Solo travel 19
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN PREMIER Hotel Victoria,Freiburg
  • 5
    « Delightful Stay. Perfect location. Brilliant staff. »

    Stayed in a junior suite. Was extremely well appointed and comfortable. It had two full fledged bathrooms. What a bonus. Within two hundred metres from the main train station and the beautiful pedestrian area on the other side. Made for a perfect location. Restaurants,bars and bakeries virtually at the doorstep. Lovely breakfast, breakfast room and staff at reception and elsewhere including the popular Hemmingways bar. Pl look no further when travelling to beautiful Freiburg.

    4
    « Very chique hotel »

    This hotel had fantastic rooms, bed was very comfortable and hotel was very clean with excellent staff. Great location, just minutes from central town. It has a great bar downstairs and has received awards for being "Green". We loved this place.

    4
    « Pleasant Stay »

    I stayed one night at this hotel near the train station and historic Freiburg. The property is about five minutes walk from the station and convenient to many attractions of the city as well as tram service. The room was spacious and comfortable, bathroom was stylish with nice amenities as well. The lobby was compact but attractive and there was a comfortable sitting room with a coffee machine available to guests. There was a very small fitness center (treadmill and bike) with a sauna which looked appealing but I chose to run on the old streets instead. I didnt try the breakfast- there is a market very close and plenty of cafes to fill you nearby. The internet in my room was ok, my phone had trouble keeping the signal my computer was fine. The checkout was on the early side 11am though they extended to 12 without hesitation. I was satisfied given its location and reasonable cost.

    2
    « Crowded entrance and itchy bedding dulled our stay »

    The BW is well situated to walk the old town and rooms are reasonably clean. Finding the hotel is easy but parking is another matter entirely -- we were told there was private, covered parking and arrived to discover the parking was full and uncovered. Parking in front of the hotel is taken by a car sharing service, not convenient for travelers arriving on a busy afternoon! There is an underground garage 2 blocks away, which is totally fine save for being under construction. The BW's bedding and towels claim to be organic but we were itching all night long. Our friends in another room had the same experience. While the room has AC, it wouldn't cool below 22C, our options were to leave the window open and hear/smell smoke from the downstairs bar or sleep in warmth. The front desk staff was unhelpful upon checkin but their attitudes calmed the next morning upon checkout. Next time we'll skip our stay in Freiburg.

    5
    « Perfect hotel from which to explore Freiburg »

    I stayed here two nights and found it to be a clean, bright and comfortable hotel. It is located within short walking distance from the train station and also to the major sites in the city such as the open spire cathedral. The staff was friendly, helpful and the beds in the rooms were very comfortable. I would stay here again if visiting the city.

    4
    « Nice Rooms , good internet »

    Nice Hotel in the center of Freiburg. no restaurant but there are so many restaurants nearby so that's not a problem at all would be nice to have bigger Fitness room. Friendly people at the reception.

    4
    « A surprisingly modern and well appointed hotel »

    We arrived at what appeared to be an old fashioned hotel, but upon entry we found it to be a modern hotel with excellent staff. Once in our room we were delighted with the layout, size and set up. Only downside was that as we opened the door we were assailed with the smell of stale cigarette smoke. Once in the room we quickly got used to the smell and decided that the smell was trapped in the loop pile floor mat at the end of the bed. We purchased breakfast while we were there and were impressed with the range and quality - well worth the expense.

    4
    « A nice Bonus »

    I booked online one night in a room for 3 people and my confirmation said one bedroom suite which meant a separate bedroom for us and a rollaway for our son. What a surprise when we found out we had 2 bathrooms as well. A nice added bonus. We were happy with the hotel. It was comfortable and quiet. The first check in person wasn't very friendly though. Hotel in good location. Would recommend. We were lucky to be there on a Sunday night so could park in street at no cost and not have to pay hotel parking. Another bonus.

    4
    « Designer décor but limited space »

    If you are traveling with carry-on's only or one person and love Architecture Digest, Hotel Victoria is the place for you. Lovely hotel, eco status, excellent breakfast in beautiful room though a little pricy at €15 each. Nice lobby room with coffee or tea available all day. Very helpful and pleasant staff. However, easily half of rooms are small (business rooms) with very little place to put belongings in either the room or the bathroom other than hanging part of closet. One comfortable chair but if person is sitting in chair, they have to get up for the other person to go to the small desk. Very comfortable bed and quiet. We had a balcony, nice size but no chairs or place to sit. Within five minute walk to pedestrian zone or in the other direction five minutes to the train station.

    4
    « Nice hotel »

    The hotel is perfectly located right on the edge of the old centre of the city, so ideal to explore the old centre of Freiburg. The rooms are very nice & the staff is friendly & helpfull. The breakfast was good

  • 4
    « Great little hotel »

    This hotel is perfectly situated to walk anywhere in Freiburg and has a small car park to park your car (which you won't need for the city). It's style is very traditional and it prides itself on its Eco credentials. Our room was large, with a good size bathroom and all the usual extras you would expect. The room was quiet and bed comfortable so we had a really good nights sleep. We didn't use the fitness room and sauna but it looked modern, if a little small. The basement bar is worth a visit for some unusual cocktails.

    5
    « Great place to stay »

    Spent a wonderful week in the Black Forest and Hotel Victoria was our base. Lovely room for family split into two rooms with bathroom area joining the two. Clean, fresh and with lovely high ceilings and air-con (ideal as it got up to 37°C outside). No food on site but lots locally in Freiburg (literally a few steps away), they do have a nice cocktail bar (with non alcoholic ones so kids can join you) with helpful staff ready to translate the menu in English if needed. Special thanks to Sebastian (who seemed to be on reception 24/7) for his warm welcome, advice on restaurants and parking.

    5
    « Great hotel with modern decor »

    We stayed one nacht. We were very pleasantly suppriced by the modern and very tastefull decor! The hotel is in walking distance both from the Raiway station and the old town center.The staff is very friendly and helpfull, the breakfast were ok

    4
    « Nice hotel close to the tourist area of Freiburg »

    I spent a few days in this hotel in August, 2016. Few minutes walk to the train station, even less from the tourist area, pedestrian streets of Freiburg. Really good service, wide selection at breakfast, helpful people.

    4
    « An excellent classic hotel »

    what started off as one the worst ever check-in experience in all these years of travelling improved quite dramatically. We had arrived at the hotel around 8 pm after an almost 6 hr drive only to be greeted with a "why are you here" look from the receptionist and the check-in experience only went downwards from there on. since we were tired we got through the process and crashed in the room. Next day onwards though the experience changed quite dramatically with every staff we came across being polite, courteous and service focussed. Infact special mention to Sebastian who went out of the call of his duty to assist us beyond normal service hours. Hope the manager reads this and take the necessary steps with the one lady who is ruining their otherwise excellent experience

    5
    « Quiet and comfy hotel, near to rail station and decent walking distance into town? »

    As we travelled by train this hotel was ideally situated being just 5 mins walk away it's also an easy walk into town to take in the sights or find food of an evening. Room was pleasant, clean and comfortable, not huge but adequate as we were only staying 2 nights on route on our train journey to Switzerland. Breakfast was good, usual continental eggs, cold meats, cheese and breads etc, the dining room is quite grand. From the hotel it's only a 10 to 15 min walk into town to eat of an evening so pretty convenient, and food is served until at least 9 if not to around 10pm so no rush to get there, the hotel has a bar and tables on the street and though we didn't avail ourselves of this it looked busy, there's a eatery in the hotel too. Can recommend as a place to stay for if visiting town.

    4
    « Good hotel »

    A good hotel. Decent rooms, good breakfast and in a good location (easy walking distance from the train & bus station and to the city centre, various shops and restaurants etc). Freiburg is a nice laid back city as well. Worth walking up the schloss for an evening drink.

    4
    « Good Hotel »

    We had a lovely stay in this hotel. Nice room, good service, excellent breakfast, more than enough choice. Hotel is walkingdistance from city center. Easy check in and check out. Freibourg is a nice town.

    4
    « Good place to stay in Freiburg »

    I travell to Freiburg regularly on business and this has become one of my favorite place to stay. Normally I stay 1-3 nights. Good location with walking distance to restaurants etc. Nice rooms even though some of them are on the small side. Breakfast is excellent. What I am missing for a five grade is a larger, better equipt gym. The current one is very small and if two people join before you.. Its full.

    5
    « Great place to stay in freiburg »

    Central location - easy walking distance from railway and bus stations, and on the edge of the main shopping and business centre. Free local transport ticket allows visits to local places of interest like Titisee and Breisach.. Civilised with helpful staff and ready availability of hot and cold drinks. Peaceful and quiet atmosphere within the hotel.

  • 3
    « Not Sure!!!!!!!!!! »

    Jane and I based ourselves in Freiburg for our July adventure into the Black Forest. After careful research on Trip Advisor and reading of reviews we booked this hotel as it was close to the Railway Station and highly reviewed. Things did not go well from the time of our arrival bearing in mind we were tired after a flight and two train journeys. Despite booking this Hotel through Booking.com on the Trip Advisor Web site the reception staff were unable to retrieve our booking. On being told this my heart obviously dropped and Jane's face went white and she had to sit down. The staff did some enquiry and told me that the booking had been cancelled and had I cancelled it which I found slightly strange as I had arrived at the premises and showed the staff my booking confirmation and subsequent follow up e mails from Booking.com. The staff to their credit were able to give us a room for our 4 nights but it was not the comfort room we had booked but was adequate, clean and cheaper. We were also given a voucher for two free cocktails in the Hotel bar wh in were very nice indeed. The location of the hotel is excellent and just a short walk from the railway station. It is ideally placed for all the attractions of Freiburg. There is garage parking but it is limited and you have to book same at a cost of 12 euros per day. We booked breakfast which is 15 euros and was an excellent choice of buffet and tea and coffee. There is also free tea and coffee throughout the day and night in the lounge area. One morning we received a frosty reception from one of the cleaning staff as we had not gone down for breakfast but that's her problem. Do not get me wrong this is an ideal hotel for visiting Freiburg and is clean, and has everything you need but it did not do it for me. To this day I still do not know how my booking was cancelled.

    2
    « Very, very small rooms - made for utilitarian overnight stay »

    Our definition of a 2 rating - we would not stay here again. Clean, which should be a given in any hotel. Walking distance to the train station (which is why we originally chose it) and Munsterplatz. In retrospect, would have enjoyed larger room at another hotel and gladly paid for a taxi to the train station. What stands out the most in our memory of this place was its claustrophobic small bedroom and tiny, tiny bathroom. Walkup stairs outside and inside the building upon entry. Why in the world did they install a long lamp hanging from the ceiling that sways to and fro because it's in your way and you bump into it while walking past the bed because there's such a slight passage area? It hangs literally less than approx. 3 ft. from the floor. Never seen a bathroom like this before. Don't even try to have 2 people in there simultaneously to get ready in the morning...no room. The toilet is covered with a "bench", I guess for sitting on while drying off because it can't be used for anything else. Put things on it and they have to be removed to use the toilet. High bowl sink with no room to sit anything and water splashes everywhere. Oh, they do have a cutesy red tassle in the middle of the headboard. Pull it and it plays a lullabye goodnight to you. Would never choose to stay here again.

    4
    « One of the best eco friendly hotel in freiburg. »

    I had a stayed at the Best Western Premeir hotel several times,last time i was there with my wife when the christmas markets were on full swing..It has always been a pleasant stay.Its centrally located just 3 minutes walk from the train station. The major attractions like the Munster and the old town are walking distance away from the hotel.The hotel was recently renovated. The hotel rooms are neat and clean and they serve a good breakfast, prepared using the products cultivated from the farms near freiburg.

    5
    « Perfect reunion weekend in Freiburg »

    Excellent hotel, 2 minutes walk from the train station. 2 minutes walk from the Town Centre. We stayed for a long weekend visiting friends, a reunion with a few people I had not seen for a long time (since 2002!). Excellent cocktail bar in the hotel basement, one of the best in Freiburg, we visited every night, highly recommend it. The room was very large with a large bathroom, my only criticism would be the shower, the water flow was very weak, however this is an eco-hotel run on solar power, so was to be expected. We arrived back at the hotel very late most nights/ the next morning and there was always someone available on the front desk to let us in immediately. Freiburg is the most beautiful city and I would definitely stay here again.

    5
    « An Excellent Hotel »

    This hotel is perfectly located, walking distance from the train station, and within the city's lovely cluster of attractions. The staff was helpful, professional and the hotel itself is clean, comfortable and attentive.

    5
    « What a wonderful old hotel! »

    My husband and I stayed here for 4 nights! Our room on the 3rd floor was great, and what an amazing bathroom! The staff were lovely, and we adored the roof top garden where we had drinks and chilled out away from the crowds! Parking was ok, on the Saturday when we took the car out it was full and we had to pay 20 euros for parking, but that was the only thing! The hallways were stifling, so hot! But it was a change in season! The Hemingway bar underneath was incredible! We didn't have breakfast as were so full after dinner in restaurants so close to the hotel! You can walk anywhere from here! Highly recommended!

    4
    « Cozy Locatoni in the heart of the city »

    If you want a lovely hotel within walking distance of the train station, various markets and the historic/shopping area of old town in Freiburg, this is it. Rates are pretty good (for Germany), there is inexpensive garage parking for your rental, and you can easily walk the two blocks into the old town shopping and historic district of the city. It is a perfect location. And, if you get there on a Friday, it is market day at the cathedral square with food, crafts, flowers and more along with lovely outside cafes for people watching. Then take the walk over the scenic stroll up the hill to the east of town and stop in a brew at the local beer-garden halfway up the walk. Could not be better, plus the views of the surrounding area are amazing.

    4
    « Lovely character hotel »

    2 night stay at this well maintained hotel right in the centre of Freiberg. The hotel rooms have been modernised and are of high standard. Our rooms overlooked the street outside but noise levels with windows closed were ok, but noisy when we opened them in the night for fresh air. The hotel has zero emission rating for its green credentials. The buffet breakfast was well presented using local suppliers for the meat, cheese and breads.

    5
    « German Efficiency »

    Excellent hotel, comfortable, clean and well appointed near the main train and bus station. Nice gesture to give guests free bus tickets. The only negative for me as a vegetarian is that 15 euros for breakfast is too much. You simply cannot justify the cost for what you can eat. They should have a continental breakfast option. Other than that, I plan to stay there again next year.

    4
    « Cosy stay »

    Have been staying in this hotel for a number of occasion. Hotel are located ~5 min walk from the train station. The town center is also within walking distance ~5 min. Some rooms are small while some are spacious. I do not know how there are allocated for the guest. This time round I have got the big one. Anyway, the room are clean and bed is comfortable. Breakfast was good too. Free traveling pass around the nearby region are also provided upon request. Overall my 2 night stay was a pleasant one.

  • 5
    « Excellent hotel »

    I was staying for two nights. Excellent hotel, nice breakfast, very beautifully decotared rooms, especially the shower. Very clean. The hotel is located 5 minutes walk from the old city center and 3 minutes to the bus/train station.

    4
    « Really good ! »

    Ideally located between the railway station and city center, the Victoria Hotelis really a the hotel I prefer in Freibrug! Their commitment for sustanable development, the atmosphere, the design of the room, the quality of the breakfast... everything is great!

    5
    « beautiful and Eco-Hotel, Great location friendly staff »

    The hotel is very close to the Railways station. its very easy to spot as you walk towards the city. The staff at the hotel are very nice and friendly and very helpful. The rooms are medium size, and the bathrooms come with bath tub. Everything looks fresh and new. The location is very good and is surrounded with bars, cafes, restaurants.

    4
    « Nice stay »

    We had a good time at Best Western Premier Hotel Victoria. The location was ideal for our short visit to Freiburg. Parking is small so maybe it's better to ask ahead but pricing is okay, Breakfast was good as well. The hotel has two bars one where smoking is allowed, plenty of cocktails to choose from and friendly staff.

    4
    « Easy access from Train and to Old City »

    Spent one night here on business. Stayed in room 60 which is a double room on the ground floor. There are only two rooms on that end and it was INCREDIBLY QUIET. I loved that. Wifi was spotty, but I still was able to get work done. I walked to the Christmas Market and explored the old city. It was less than 5 minutes walk. From the train, be sure to go out the main entrance to be closer to Eisenbahnstrasse. I went out the far end and had to take a moment to get my bearings. In all I would happily stay in this property the next time in Freiburg.

    5
    « Superb Hotel! »

    What makes a great hotel stay? For me it includes friendly welcome, clean everywhere, comfortable bed, excellent shower, great breakfast, good free wi fi. This hotel has it all. We have stayed several times in the Victoria, it is in a convenient location a short walk from the main station and not far from the lovely town centre. Our room was really nice, fresh and clean, well equipped. Although the breakfast may seem expensive it is well worth it! A good selection of hot and cold dishes and very good coffee. We will certainly be staying at the Victoria again.

    5
    « 5 star+ in sustainability and quality »

    We have stayed in this hotel several times now and the high quality has always remained the same! Rooms are nice, comfy, cozy and spacey, parquet floor another plus. The sustainability in terms if products and material used it world class! Everything from pillows, covers, soap, drinks, breakfast etc etc is all organic and fairtrade...a lot of hotels and people operating in the hospitality sector should take example in a hotel like this. Good service all around, from bar man making amazing cocktails (try the dark'n'stormy!!) to reception, to cleaning and breakfast ladies! Perfect hotel in a cozy city, I cannot recommend it enough!

    4
    « Great location »

    One of our many stops throughout Europe, this hotel was very clean, staff was helpful and if you are a smoker there is a smokers lounge/bar in the basement. Location is only a few minute walk to train station and only a few minute walk the other way for shopping and sight seeing. Great spot and would definitely stay here again.

    5
    « Great visit to Freiburg »

    The room I was in was small in size but made up for it in cleanliness and view out the window to a nice little park across the street. The bed was amazingly comfortable and huge with a music box in the headboard and two separate mattress' contained together in one bed for couples who move around a lot (I am assuming), and the bathroom was clean and rather fancy looking. Almost immediately upon my arrival, I realized I had left my passport and wallet on the train with all of my ID, money, and credit cards. I rushed down to the front desk and the woman who was working there at the time, Laura, was extremely helpful. She called the embassy, the train company, and anybody else I needed to call, dealt with my little bit of attitude, and conveyed information to me completely with kindness and understanding. Not once did I feel like just another stupid American tourist, which is amazing. We did end up finding my passport (yay!) but the whole process took a couple hours, and Laura didn't falter in her understanding and helpfulness the entire time. After that I didn't get to spend as much time in the hotel as I wanted to but I had a great nights sleep in the very comfortable bed, and woke up the next morning refreshed for another train ride. The only thing I didn't get to try was the breakfast, partially because of the cost on top of the room but also because of a time crunch. Anyway, I would recommend the hotel to anyone looking to stay in Freiburg. I had a great experience there.

    4
    « Great stay in Freiburg »

    Our experience was delightful. The staff was helpful and friendly. Rooms are nice and updated. We were there during the "heat wave" and there was air conditioning in the room. Very good breakfast in the morning.

  • 4
    « Holiday in the Black Forest »

    The staff were very welcoming and the room was clean and a decent size. Unfortunately, there is no restaurant and the bar did not open until 1800. There is a free coffee / tea machine but the water was never hot enough to make tea but this is a German speciality! Parking was available at 12 Euros per day.

    4
    « Well positioned, comfortable hotel. »

    We booked into this hotel at the last minute, having been in a series of hotels that had no air conditioning. This was the only hotel we could find with a/c rooms available in Freiburg during this period of extremely hot weather (35-39oC). What a lucky find. The hotel is close to the old town and close to the railway station, on a cobbled road opposite a small park. It has parking facilities too. The rooms were exactly what you would expect from a hotel of this nature; clean, comfortable and well equipped. Excellent. The Wifi was a dream, easy to get on to and always there when needed. We didn't eat here as there was an event going on in the old town - so we visited that instead. The Hemmingway Bar, is a feature of the hotel and provides reasonably priced beer alongside a wide range of (to me) expensive cocktails. Great hotel.

 

Getting to the hotel ...

All directions
·From: All directions. Exit A5 Karlsruhe-Basel, Freiburg-Mitte, follow the signs Hauptbanhof/Konzerthaus. Turn right at the railway station into Eisenbahnstrasse. The BEST WESTERN PREMIER Hotel Victoria is opposite the Colombi Park on the right.
 

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