BEST WESTERN Imperial Hotel,  Fort William

3.5/5  - based on 630 guest reviews.
Fraser Square, PH33 6DW, Fort William, Great Britain - See map
+44 1397 702040 +44 1397 706277

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
See more
TripAdvisor Traveler Rating
based on 635 traveler reviews
See more comments >>
Photo gallery :
The BEST WESTERN Imperial Hotel is situated in Fort William's town center and offers splendid views of Loch Linnhe and the surrounding hills. You will enjoy the benefits of a friendly Highland welcome, excellent service and luxurious comfort during your stay. Your bedroom will be appointed with a choice of a single, twin or double beds and family rooms. A choice of dining options awaits you. be in our Blue Room a la carte restaurant, or in either of our bars. Located within easy walking distance of the Great Glen and magnificent Ben Nevis, the BEST WESTERN Imperial Hotel is ideal for touring the romantic West Highlands and Islands. Every turn the road takes reveals another breathtaking view of Scotland's many Lochs, Rivers, Bens, and Glens. Enjoy your stay.

See rates and availability

 
Room 1

Guest reviews


in partnership withtrip advisor img
based on 635 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
153
Verygood
 
180
Medium
 
158
Poor
 
77
Horrible
 
67
Business Business 62
Couples Couples 308
Family Family 57
Friends getaway Friends getaway 92
Solo travel Solo travel 44
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Imperial Hotel,Fort William
  • 3
    « Not bad »

    Nice place, good location. Fairly comfortable. Cheap. Parking is available but not great. The wifi works. Not a lot more to say, didn't try the restaurant or bar. But for a convenient decent place to stay, it worked for me.

    3
    « You get what you pay for »

    Small room, small double bed, TV on wall high up so strained neck watching. Staff very friendly. Limited parking. No haggis or black pudding for breakfast, poor choice of selection for breakfast (glad it was included in room rate)

    4
    « Good stay »

    Stayed two nights with family. All in all good stay and great location. Hotel situated in center with loch view. Clean rooms and good staff. Value for money. Good pizzeria on site with good selection of pizzas.

    4
    « Comfortable »

    Overnight stay. Hotel very comfortable and warm. Hotel is an older building in center of Fort William. Nice view from the room. Shower was a bit tempramental took a while to get hot water. Good breakfast.

    4
    « Very good indeed! »

    Stayed here for a birthday celebration. Our room was perfect. Four poster bed and a jacuzzi. Room itself was spotless. Staff were very very nice. Really great value for our money. Would definitely recommend.

    3
    « Clean, comfortable and affordable - no hot water though! »

    Stayed recently for 1 night. Was a clean, comfortable and affordable hotel with a good restaurant onsite. The downside was that was no hot water in the morning to have a shower and upon reporting this to reception they said that it is due to the low water pressure. Other guests were complaining about the same issue and the lady in reception wasn't apologetic at all. When we said that it wasn't the pressure and that it was just cold water, she eventually admitted to the issue being a problem. The thing is they know about it however the problem isn't being fixed.

    4
    « Comfortable rooms »

    Stay for a night on my way back to Edinburgh after visiting Isle of skye.Arrived in the evening ,the hotel didnt have sufficient parking spaces so the staff suggested to park in the open parking opposite the hotel which they said its free in the night.Check in was quick and the beds were comfortable.The food at the restaurant was good

    3
    « Ok for a night, you get what you pay for »

    We booked this hotel last minute. Literally minutes before arriving. So we paid little and did not expect much. I think this is more a 2star hotel than a 3 star. For a 2 star, it is ok. pros: centrally located, limited but free parking, cheap, clean room. With kettle and tea and instant coffee. Decent toiletries (shampoo, body wash, soap). service was polite. Cons: no lift, which might be a problem for some. Located right by the motorway, the noise filters through the old window, but did not stop me from sleeping well. The floor squeaks, so you hear all noise from people going up and down. the mattress and pillows were not very comfortable, but that is personal preference and we still slept ok. the shower was my nightmare. I could not figure it out for the life of me. Got burning water through bathtub (which I could not close) while lukewarm in showerhead and my husband had to come and help closing it after battling with it for a few minutes. Overall, we paid a cheap price for something that was expected to be not very good. We got what we paid for. I would recommend for a night only. I did not try their food, there are plenty of well recommended options just steps away from it.

    4
    « Heart of Fort William »

    Recently stayed here. Older building but well restored. Our room was comfortable but had to drag suitcases up flight of stairs, no elevator to our room. Limited parking. Short walk to pedestrian shopping strip which is being renovated. Breakfast room was light and bright.

    3
    « Autumn Visit »

    Booked an overnight and price was right inc. Breakfast at £90. Its a bit dated and although as advertised it is 'the nearest hotel to the water', it is also the nearest to the main road running right through Fort William. It has no lift and is a bit of a maze on the upper floors. Where this Hotel is most confused I think is in its food. It has an A La Carte Menu, a Pizzeria, a range if Indian foods and does Bar food at various levels. For that reason we simply went Weatherspoons !!! Staff are very friendly. It's budget and if that works for you then you'll probably find all you want here.

  • 4
    « Great stop off hotel »

    Great room. Upgraded on arrival. Clean, spacious. Clean bathroom, large soft towels. Tidy reception, attentive staff. Stayed one night on way to Skye. Would definatly book again with no hesitation. Only downside cistern in toilet ran all night. No on in reception to report to on checking out.

    5
    « Imperial hotle in Scotland's outdoor capital :) »

    I was in room 30 and there are some noise from water pump, but I don't find this like problem, because after 20km walks in hills you don't listen water pumps, you just sleep and wait for breakfast :) Room and bathroom was clean and good equiped. Great location for this hotel - near High street, bus and railway stops, 20 min. and you are on hill walking path. Nice bar at ground floor. Staff is very kind and polite. I recomend this hotel for others. Don't expect five stars, there are only three. But all three worth it:)

    3
    « Tired »

    Staff pleasant and helpful. Room small although clean, the only bug bear was the tv, it was fixed to a wall above a cupboard/wardrobe, gave you a crick in the neck trying to watch it. Nicely decorated bathroom. We had room at fire escape, handy if there is a fire but not so good if you wanted the window open during the night. Public area a bit old fashioned, could do with an update in carpets and furnishings.At £89 per night bed and breakfast it wasn't too bad. Breakfast perfectly cooked and piping hot

    3
    « Basic stay »

    Stayed here for partners birthday paid £85 for 1 night did not include breakfast . It was basic double room staff friendly. It was nicely situated with beautiful views . The only thing wrong was the shower was poor .

    4
    « Not quite the Best West! »

    Appears we were lucky to be put in rooms 24 and 25 as we had good views of the loch and precious little noise from the traffic. Our room (25) was a good size and impressed with bathroom which was spotlessly clean and appeared newly decorated. Only downside was the small double bed as we prefer a kingsize like room 24. All the usual facilities at a Best West were available in the room. The lack of a lift caused a wee problem as quite a lot of stairs to climb up and down. However friendly receptionist did ask if we would manage when we checked in. Main reception area is pleasant and toilets clean and tidy. Breakfast the first morning was a huge disappointment and put us off having an evening meal in the restaurant or pizzeria. Slightly better breakfast next day but lots of work needing done to improve. Cold meats and cheeses left uncovered, yoghurts not in a chiller so when opened one it appeared to be on the turn, hot breakfast not particularly tasty and certainly not hot, tables not cleared away, enough tea for two but only small pot of coffee for two, etc. Our first morning we were left to set up our own table and waitress stood and watched, unreal!! Not good! The second morning we ordered our hot breakfasts and had to laugh at the speed each person's breakfast was brought to the table, so slow! However, the waiter was attentive and brought hot water when asked. The best two things about this hotel is the cleanliness and the location and we would certainly give it another try as we all slept well!

    3
    « It is a curate's egg situation »

    We tended to think that this hotel was somewhat bad, but euphemistically could be credited with some good features. We stayed here as part of a tour for three nights. The first night provided us with a smallish room, not particularly well decorated and one of the bedside lamps was broken. The bathroom seemed to be in better condition although the water was tepid and the shower hose broken. Window frames all round supported an unreasonable amount of black mold. The food on this first night was as poor as it could be. The main course consisted of two cheap cuts of pork, three potatoes boiled in their skins and a large quantity of mixed vegetables from a cheap catering can. It was poorly presented and served without imagination. The plate of 'food' was refused. If it was not for the fact that the hotel had been prepaid, we would have moved elsewhere. The lounge/bar area was comfortable enough. The staff were friendly and probably did the best they could with what they had. As for a return visit - no thanks.

    1
    « A lick of paint on the outside of the building doesn't cover all the cracks »

    This was the first of two nights in hotels operated by SGE hotels. A theme quickly emerged. Check in was slow, a consequence of not having someone manning the reception, at six o'clock in the evening. I mean, who would expect someone to check in at the end of the day?????. If there had been a bell to press that might have helped but as it was all we saw was a very uninterested waitress who was clearly not having a great time serving no guests in the ?dining hall? (more of which later), and who was not at all interested in helping us. Don't book the Imperial if you need a good night's sleep. The hotel is right by the A82, which doesn't quieten down overnight. That would not be a problem if the hotel had decently fitting double glazed windows, but in our room at least, that wasn't a feature. Our room itself was very clean and had been fairly recently redecorated - always a good start. However, that is really where the positive experience ended. Walls are paper thin - a consequence of trying to fit too many rooms into too small a space and not wanting to put any sound proofing insulation in. The bar area was what you would call "cosy", and the food very average for the price. But the piece de resistance was breakfast, and the room it was served in. In the last 20 years I have averaged over 100 nights a year in hotels, and experience tells me that many sins can be forgiven if the hotelier takes the time to deliver a decent breakfast. Unfortunately, the overriding consideration this time was clearly the reduction of cost, and not the quality of the product being delivered. Breakfast consisted of the cheapest ingredients, served in a ?dining hall?, that had been subject to re-decoration and re-wiring of the slap it in and hope for the best variety. The food was much, much worse. Note to hotel owners ? we can tell when you are serving us sausages that can be bought at Tesco's at £1.09 for 20, and your tinned fruit selection isn't improved simply by throwing a big can of it into an even bigger bowl. When you are paying a decent amount of money to stay in a three-star hotel, you don't expect to get a one-star breakfast. If the hotel was to spend just £1 more per head on this meal, it would be transformed. As it was the meal was grim, and a bad way to start the day. Overall, I just can't recommend the Imperial as a place to stay. The hotel has potential, but clearly needs a change of management (who were invisible ? I didn't see a single supervisor guiding staff) and philosophy towards it's guests if it is to succeed in the long run. I felt sorry for the coach party that arrived the following day.

    1
    « Won't be back. »

    First of all, the hotel itself is old in facilities and need a refurbishment. At a price of around £120, this is not good value. Second, there was loud music at 5am in the morning and the hotel staff did not do anything to stop it. We chose the hotel so that my partner can have a good night's rest before running the Glencoe Marathon. He was badly disturbed in the early hours of the night. Third, the breakfast was poor quality. Although overall the staff seem friendly and helpful, the overall experience was bad. Last, the room had a strange smell.

    2
    « Don't expect much for the money you pay. »

    Stayed in the Imperial one night. No hot water for showers, two rooms, one for wife and self and two daughters, as no family rooms. Daughters were in separate part of the hotel and kept awake with noise from the pub, arguments and fights in the street. No hot water available in either a room for the night or in the morning. When checking out found that other guests had same problem. Receptionists did not take any notice and simply blamed the water pressure. Breakfast with basic.

    4
    « Comfortable 1 night stay »

    We picked this hotel as it is only a few minutes walk from the station but had a pleasant overnight stay. The bed was very comfortable and everything worked OK although the hairdryer was very low powered. Our main criticism was the noisy extractor fan which operated during dinner service time - it did go off about 9.30 as were told it would. Breakfast was adequate but the cooked breakfast could have been hotter.

  • 5
    « Excellent stay in a good location. »

    Recently and immaculately refurbished older hotel. The ONLY criticism I'd make at all is that it has no lift, but help was provided to get baggage upstairs. Staff exceedingly friendly and helpful and food very good in both restaurant and bar/lounge. It is near a busy highway but road noise was not heard by us even though our room faced in that direction. I give it excellent marks in every category except "Rooms" and there Very good only because of the lack of lift for upper floor rooms.

    2
    « Overnight stop. »

    Quite uncomfortable beds, noisy because of the large roundabout outside and all the traffic. Breakfast porridge very salty, in fact all breakfast food salty. Wifi only works in reception are! Cleanliness 6/10, staff very friendly and helpful.

    4
    « biker hol »

    have stayed there twice now. unfortunately we heard bad feedback about food...ended up at Alexandria short walk...ace. hotel was a little tired but in the heart of the city...will stay there again when we go up north

    1
    « NO! Just find something else. »

    Really poor showing for what is a Best Western. Minimal Car Parking means you are told to go and park in a car park 50meters away that specifically says NO overnight parking - great start. Fire doors all chocked open so if the worst was to happen you are totally screwed. Bedroom ok but looked out onto a grubby wall 6ft across an alleyway. Bathroom poor with no hot water until I called reception and was advised to run the sink hot water first before the shower! then it might work! I could hear all my neighbours ablutions including having to use the toilet as the walls are so thin! This place is well located with potentially a killer opportunity to make money but just is so poor its totally unrecommendable. Really disappointed with this one for the money.

    3
    « Friendly staff but badly in need of renovations! »

    We stayed here for one night and found the staff to be very friendly and helpful however the hotel itself was very dated. There are clearly problems with the plumbing and there is no double glazing on the windows despite it being next to a busy road. Paying £135 for one night for a 3 star hotel was also not value for money and although the staff were nice we would look to stay elsewhere the next time we visit Fort William.

    1
    « Awful »

    Booked for two night stayed just one. The room was very small and a bit smelly, the bathroom shower door broken, the view was just depressing. The morning staff were miserable, I had scrambled egg which was running in water. No atmoshere. My husband refused to stay another night.

    1
    « Not the Best Western »

    Told I had no reservation on arrival even though I was asked my name and then booking reference. Found booking via my name as soon as she looked on the list. Then made excuses!! Room tired and Hotel in need of updating. Concerned by amount of fire doors wedged open on my route to my room. Used the restaurant for my evening meal and breakfast both were extremely disappointing. I've had better microwave ready meals. Breakfast was tasteless and coffee lukewarm. Stayed in many Best Western hotels this is not befitting the name!

    2
    « Disappointing...here's why... »

    I'd cycled from Inverness to fort William and been boggled a) by the stunning views and b) by the consideration of the people. Car drivers would actually move out of the way to let me squeeze past and give me a wave (in Sheffield, where I live, you're fair game and the only gestures you get from car drivers are unrepeatable). So I was tired, somewhat in love with everything Scottish and maybe expecting a bit much from this hotel. I've stayed in best westerns before and they've generally been fine. I walked in and was met with 'sorry, on the phone' as the one receptionist (the other one was out the back having a fag, more of which in a moment) finished their call. Fair enough. As the receptionist finished their call, and I started to say who I was, the phone rang again, which the receptionist answered, ignoring the fact I was there first and that he'd cut me off. Not good. Five minutes of waiting like an idiot. Finally, this chap notices my presence, gives a rote repetition of the rules and regs and tells me he can show me where 'the secure lock up' for my bike is. This is out the back of the hotel (where receptionist 2 was having her fag) and neither secure nor indeed locked and was an open fire escape that anyone could have wondered into. When I realised this and called after our friendly receptionist, he'd vanished. Decide I need a shower. Go up to room which is a single, and was small. And drab. And had what looked like half a sofa stapled to the wall along with pictures that you'd find in a next seconds shop (the ones that are bland to the point of painful). Shower makes a noise like an outboard motor is starting up (to be fair, the hotel was in an old building with very old plumbing). Shower takes a few minutes to warm up and shower fittings and fixtures are all lose. Next door is also having a shower and their motor is audible clearly every time they flush/wash/go within 3 feet of their bathroom. Decide I'm not leaving my bike in what is basically an open invitation to theft. Collect said bike. Inform chap behind desk - he gives me a 'whatever' shrug. Hoping against hope, I ask him if he wouldn't mind plugging my garmin into his computer as it needs charge. He waves a box of left-behind-phone chargers at me. I say this won't work, it just needs a USB port, and is completely safe to his pc. He looks away, starts shuffling papers and says 'no usb' which could have been understandable if he'd said, 'really sorry, we can't access them for guests', but his manner by now had convinced me he'd really gone into the wrong line of work. I lug my bike up 3 flights of stairs (did I mention there's no lift? No, neither did the hotel website, which a lot of guests found particularly amusing as they lugged heavy bags up and down the stairs). Settle in for the night. Start to feel a bit depressed at my slightly drab little room. Listen to my neighbours and their cisterns/shower pump/snoring. Wake up - dash through cursory breakfast and get the hell out of dodge. So - to give a bit of perspective, the bed was comfy, the towels fluffy and the location is lovely. For me (and this is where every premier inn I've ever stayed in smashes it out of the park), if a receptionist doesn't make you feel welcome, even though you're the 50th idiot he's had through the door that day, you're in trouble. If you feel unwelcome in a hotel, your whole stay is probably going to suck and then you're more likely to notice the fading decor, awful prints and General air of bogginess much more. I haven't left a negative review before, but this was really...disappointing.

    4
    « Holiday »

    This was the first time I have visited Fort William, didn't have anywhere booked tried a couple before the Imperial but they were the best value, the staff were friendly, breakfast good, room very clean, bed very comfortable would recommend

    3
    « Okay but a bit tired »

    Stayed in Best Western Imperial, staff extremely helpful, room a tad tired, breakfast in the morning was a challenge, only whole milk on offer, no natural yoghurt only fudge or raspberry, not much cope with cereal, on asking about skimmed milk, received the response management only provide full creamed milk, think they should maybe look at that one?

  • 5
    « A big thank you to this hotel »

    After having a really bad experience of a hostel on Skye we contacted this hotel as two single women with nowhere to stay. The night manager told us that although they were full they would try to sort something. When we rang back he had found us a twin room even though we couldn't get to fort William until 3am. When we arrived he was very welcoming and carried my friend's bag upstairs because she had injured her arm. The room was great and of excellent standard. The next morning we were late down for breakfast due to our arrival at a ridiculous time in the morning Although we had missed the cooked food the restaurant staff let us get cereal, fruit and yogurt. Really grateful to this hotel and their wonderful staff for helping us out and making our stay so pleasant. I will definitely staying here again for any future trips to fort William

    4
    « Can't blame hotel for idiot guests »

    We stayed here for one night , had a comfortable and enjoyable stay. Spoiled unfortunately by having one of our party report being woken by the phone ringing at least three times during the night. He was under the impression that the night staff were calling him to complain of him snoring. I was livid about this but later discovered that another guest who thought his restful night was more important thought he would complain to reception,who to their credit, told them they could take no action. A pat on the back to the night staff for standing up to selfish guest. No blame to them for a disturbed night of a man in his 70s who felt intimidated into trying to remain awake all night so as to not snore and disturb the guest next door. Then we see a review here complaining! Unbelievable. What do you expect a man to do?

    5
    « The night manager who organised a room for us here at 2am in the morning deserves a medal!! »

    We were desperate having been let down with accommodation on the Isle of Skye (see previous review) At just gone midnight we were on the road crossing Skye bridge, aimed for Fort William without having a booking for anywhere to stay there. At 2am I had the good fortune to speak with the night manager at Best Western Imperial Hotel and he went out of his way to organise a room for us right away. He was waited up for us to arrive just past 3am and even helped to carry luggage up to our room. The room was bright clean quiet and very comfy with nice facilities such as hairdryer, toiletries and tea/coffee making supplies. It is in a great location a hop skip and jump from the main high street. It was easy to find and with the addition of a huge public carpark just over the road to supplement the hotel's own parking spaces, it was easy to move luggage back and forth. The staff were really lovely, the day manager just as nice and helpful as the night manager. I would highly recommend this hotel.

    3
    « Overall okay »

    A block of houses forming together the hotel on an excellent location Corridors make clear the hotel is outdated and renovation would be welcomed. We had room 47 which is a good trip to the backside. The room was okay, just the bedspirals were too dominant sensible, but it slept better than I expected. Breakfast was okay, but not for more than one or two days. The shower can give problems but if you ask how to operate it (typical that they don't give you an instruction while checking in) it works reasonably wel. We did not try the restaurant, there is enough choice in Highstreet.

    3
    « The dreaded snorer strikes again »

    I stayed ay the Imperial for one night and first impressions were good, check in smooth and pleasant, front of house looked clean Andy welcoming, up to my room which was again welcoming and clean so settled down for a drink in the bar and then an early night, long drive tomorrow, this is when it all went wrong, I was in room 30 but in room 31 a being half man half walrus had been checked in, the snoring was not of this earth, one hour passed, then two but it was getting worse, I called the night manager who was worse than useless, I can't do anything he repeatedly said in response to my requests for help, I have no other rooms to move you to, ok I said go knock on the door and tell him he is disturbing other guests, all fell on deaf ears. Very angry and frustrated I took matters into my own hands, hotel guests shouldn't be frost into a position were they have to confront other guests but the jelly backboned so called night manager lest me no choice. Some other issues to be aware of 1. The hotel rooms are on three floors and there is no lift so could be a problem. 2. Parking can be very difficult. 3.Busy road on one side of the building and a back street used be pub revellers on the other with all the related noise. Breakfast was great and the staff delightful

    5
    « great central location! »

    lovely hotel extremely helpful staff--very centrally located to train station nice breakfast as well We arrived prior to check in time with 9 tons of luggage and the staff was very accepting with helping us transport and store it so we could go sea kayaking

    3
    « Dated hotel, but great staff »

    A last minute booking via Internet. The hotel is dated in its decor, even though signs of modernisation is apparent. New bedroom sheets and curtains, but still 1980's carpet. Room was clean and welcoming. Staff were all very welcoming and helpful. Pack lunches were available to order for take away. Limited on site car parking (free, but only about 6 spaces ). The Italian on site restaurant needs improvement on flavours & presentation. Restaurant staff need training, but tried their best.

    3
    « Restaurant review only »

    We stopped here to eat at Rio Pizzaria which is inside this hotel. The pizza has very thin and crispy crust. One pizza would serve 2 medium appetites or 1 large appetite. Calzone was large and hot,ok but not great. Service was pleasant. This place was very clean.

    4
    « Decent hotel »

    Stopped here for three days July 20th 2016,it's a decent hotel,slightly dated,great location,average breakfast,very friendly staff who all work with great professionalism,would recommend,and would use again,fort William and surrounding areas are stunning.

    2
    « Stressfull ! »

    We had two rooms there. One of the rooms was fine, but the other with a tiny double bed was just impossible. I went back to the reception to ask them to change my kids room, but they said it was impossible. My husband was really upset and went back to the reception and asked for the manager. Then they found another room!

  • 4
    « Comfortable and welcoming »

    Right in the centre of town, very handy for the rail station. We had a big room, spotlessly clean, very comfortable. We were surrounded by roads but there was virtually no traffic noise between 11.0pm and 7.0am. Staff were pleasant and helpful. Very good breakfast. The stairs could do with some new carpet and a coat of paint but we had a pleasant two night stay.

    3
    « Average »

    Hotel focuses on tour groups as its main clientele, rather than individual travelers. This comment based on constantly changing breakfast arrangement to accommodate different bus tours. Good staff. Needs plumbing work on none functional Jacuzzi in room. Instruction worn out on plumbing fixtures, only possible to have either freezing cold water or boiling hot.

    4
    « good visit overall »

    i found the hotel nice and central.the reception staff we very helpful and polite. the breakfast was basic and the staff didn't seem very well trained. as soon as we had found our table the staff were asking what cooked breakfast we wanted as we had just sat down we hadnt even look yet grhhhhhhh.we were still eating and they were trying to take the plates away.apart from this it was a nice stay.

    4
    « Two night stay »

    On arrival was greeted by a most welcoming receptionist who helped with parking the car very close to the front door to assist our handicapped driver. Even on returning from a sight seeing trip she was once again on hand to assist. The room was very pleasant and clean, although being at the rear we could not have the window open due to noise from kitchen below. Just a minor complaint, maybe maintenance should check door hinges as they did tend to squeak especially the bathroom door. On the negative side, general parking is at a premium and the lack of a lift makes getting to a room a little strenuous. Overall a nice hotel with very good staff.

    3
    « Nice Hotel! »

    Hotel is very nice and well situated for the town centre, local attractions and train station. The food in the hotel is very good and fairly priced but the waiting on staff don't seem to be very happy in there work and in some cases not very well trained. Bedrooms are clean and tidy and the hotel has good wi fi facilities.

    4
    « Varied Food menu »

    Visited this hotel during my trek up Ben Nevis. It is surprizingly good It has varied menu Itlaian,Indian and English food I went for the Egg Pakora as a starter Be careful iot was pretty hot The Pizza for main -light base with plenty of cheese For the price it was great value Small bar in the restuanrt and they were showing the football for Euro 16

    4
    « A Three Star With many Extras »

    I picked the Best Western Imperial as it is on the Square in Fort William and is the end of the hike on the West Highland Way. For a three star, it is pricey but the rooms are clean and comfortable, the staff are amazing and go out of their way to ensure your stay meets your expectations. The food in the bar is not only the best (I had the Indian chicken) but is reasonably priced. The breakfast is good with continental offered as well as a hot breakfast. We got a free upgrade to a superior room which was immaculate with lots of windows, in-room coffee, tea and biscuits so cannot comment on the standard rooms. We left early on departure day and were very pleased that the kitchen had packed us a lunch. Those little extras mean a lot. I highly recommend the Best Western Imperial Fort William and we would stay again if we visit Fort William in future.

    3
    « One night stay »

    I stayed here for one night in a single room. I had expected the Best Western to be a more modern offering but it is rather dated. Not worth the money paid for a single room for one night. The car park offers about 7 spaces and I was fortunate to get one - after driving around for a while looking for a substantial hotel car park. Receptionist was lovely.

    2
    « Could be so much better »

    The hotel is centrally situated but has only a few parking spaces and you may be lucky to get one. The price paid was over £130 per night for a double room including breakfast. The room was fine, very clean and with a nce view of the Loch. There is no lift though and our room was qute high up. The decor in the hallways is dated and could do with a refurb. Not good for those with any issues with stairs or carrying luggage. We arrived quite late and so options for dining were limited. We tried the hotel restaurant, and the food was awful. We all struggled through it but it consisted of cheap ingedients, badly cooked and poorly presented with no finesse. Breakfast was more of the same, poorly pesented cooked fare with cheap ingredients. Most of the staff are friendly and helpful, especially the Receptionist from Romania, and the young waiter from Moldova, however, other home grown staff seemed disinterested and not customer focused. Overall, it is not somewhere we would return to despite its stunning location, as we did not feel we had value for money for what we paid.

    3
    « Utilitarian accomidation »

    The standard double room was small but adequate. Lots of stairs and weird turns to get to it. There was no free parking by the time we got here- we had to park in the public lot. The hot water was barely enough and the pressure was uneven. The location is great, being very near the high street and the water.

  • 3
    « Two night break »

    Stayed hear for 2 nights to take in a trip on the Jacobite train. Friendly welcome from staff and we were fortunate to get a space in the very small car park. Decent breakfast. Did not have any other meals in hotel.

    2
    « Overnight stay »

    What's with the accommodations in Scotland???? Not only did we have to argue to get a car space at the hotel (because yes, a hotel should have a car park) but let me tell you about the below average shower (which is a recurring theme in Scotland): started with no pressure until we figured out that we also had to turn on the hand basin; then it was a nice 20 min of moving and 'dancing' around the scalding trickle coming out of the shower. All in all, if you visit Scotland, avoid the best westerns and other hotel, go to a guesthouse or hire a camper van????

    3
    « One night stay »

    I was part of a coach tour who spent one night here. We were very warmly welcomed and soon settled into our rooms. This is not a place to stay if stairs are a problem but they weren't for us. The room was small but clean and the bathroom was equally clean there was no bath but a perfectly adequate shower. The hotel is situated beside a road so there is some traffic noise but even with the window open it didn't interrupt our sleep too much. The evening meal was reasonable and I particularly enjoyed the mushroom soup. The breakfast was also good enough and served to order. I would say this hotel is best suited for a short stay and not for unpacking and spending a week or more.

    3
    « Decent for short stay »

    We stayed here for just a night on our way to Skye from Glasgow. Pros: 1. Located in the centre of Fort William with a few good pubs and restaurants nearby. 2. It is well priced , cheaper than most other central hotels around. 3. Rooms are clean with comfortable bed, neat linen and necessary toiletries and amenities. 4. Front side rooms have a good view of the Loch. Cons: 1. Parking is very limited. We had to park our car in the paid parking slots. 2. Getting the shower to work was tricky, Also, there was no hot water. 3. The food in the restaurant was ok, nothing too great to write about. 4. The service in the restaurants was not upto the mark. The waitresses were too slow and seemed disinterested. Overall, it is a decent stay if it is only for a day or two and you are looking for budget accommodation. Would not recommend it for longer duration of stay.

    4
    « The staff outshine the actual hotel, but the staff are outstandingly good! »

    Disappointed on arrival to find there is no lift, as I had understood there to be one (I hadn't booked direct with the hotel, so not the fault of the hotel). As I am disabled, but fortunately not in a wheel chair, this proved a challenge! However, I have very seldom come across a Receptionist as helpful as Carmen! She came outside to assist me to park my car very close to the hotel, and then even helped me to climb the stairs to my room on the first floor. My room overlooked the Loch - a very rare treat to have a single room that didn't overlook the bins and the back of the hotel! It was a roomy and spotlessly clean room, with, to my even better surprise, had a shower cubicle instead of having to climb into a bath to take a shower! I have never understood why hotels continue to have over bath showers since most of us surely prefer to use a shower when staying away from home. A full compliment of tea and coffee and biscuits, and free Wi-Fi accessible in the room was another plus. So many hotels have Wi-Fi, but only in the public areas, so to be able to use it in the room is excellent. Breakfast is generous and there is a good choice of menu too. Certainly enough to 'set you up' for a day sightseeing or walking in the mountains. Again, a very helpful waitress called Tricia, added to the experience with her cheerful demeanour and hospitable way - a good ambassadress for Scottish hospitality. Yes, the Hotel could be improved in some ways - certainly with a lift - and a little refurbishment may be overdue, but all in all, with its proximity to the Station and the shops, and with some parking (though maybe not enough for all the guests) one of the better choices for travellers by train or coach. The evening menu has good choices and even a '2 course' or '3 course' menu at very reasonable prices but with generous servings. I would recommend this as somewhere to stay in Fort William knowing that only those who are looking for 5* luxury at 1* prices would be disappointed!

    1
    « Terrible night in most expensive room »

    I paid £170 for 1 night at the Best Western Imperial Hotel - I only paid this because because it was the last room in Fort William during the UCI World Cup mountain biking. Luckily I got a parking space, it's very limited! Staff were friendly but this didn't make up for hardly sleeping all night. I was in room 19 the Imperial Room and first impressions were good - big room, 4 poster bed, jacuzzi etc. Unfortunately the hotel walls must be made of paper - you could hear everything. It was like thunder every time the front door slammed, a car went by, people chatting in the street or anyone walking in the corridor. In the room next to me (don't know if it was a hotel or staff room) I could hear everything, including people chatting nearly all night long. The shower didn't put out any hot water, I've since read another review which mentions how to combat this. The bath took an age to run, I didn't run the jacuzzi as the jet heads looked so dirty. The bed itself creaked loudly every time you moved and on top of that there was loud music going on till about 3am. The heater was also on full blast and seemed impossible to turn off. Breakfast was ok as it was free but I wouldn't have paid for it. Avoid at all costs, needs to be pulled down..

    1
    « Very disappointing »

    The jacuzzi worked but could not switched off. Instead of a relaxing evening we had panicking men running through our room. Same thing with the heater, we switched it off but it still continued to be hot. The staff told us it was a oil heater and we had to be patient for the oil to cool down. After three days the heater was still hot and we lay sweating in our sagging hotel bed with all the windows open. Unfortunatly, the hotel lays next to a busy road and the view was over a car park. Breakfast was awfull: how can you make a British breakfast so untasty? Staff comes from countries like Hungary and Latvia and often don't understand American English (my husbands). For all the discomfort (heater, jacuzzi) we didn't get discount or even a drink from the house.

    2
    « Tired hotel don't expect too much »

    No parking when arrived full. When sorted given room and not able to use shower, reception informed who arrived in room and said you have to turn sink taps on first to activate the shower! You think they would have informed us of this before giving us the room. However very small note in shower cubicle to say this next to shower head! Food in bar Indian meals very greasy looked like they had microwaved them warm. Breakfast was another experience, had not even finished cereal when hot food was served and had to move bowl keep eating quickly whilst food was put in front of me! Would not go again even though it has a good location. Expected far better from best western.

    2
    « This hotel has had its day »

    This is a hotel for people with low expectations. It totally fails to live up to the claims on its website. Rooms are supposedly 'furnished to a very high standard'. Not to my standards. Everything, with the exception of the leather sofas in reception, is old, tatty and a bit musty. The carpets are dreadful. The soft furnishings all looked a bit grubby. Having expected to find ample parking in the hotel car park we arrived to discover there is no car park, just ten marked spaces in the road outside. This proved to be woefully inadequate for a hotel with around fifty rooms. The public car park 100m away has a limit of four hours and the sign clearly states 'no overnight parking'. My conversation with the receptionist about parking was very strange. When I asked where I could park and leave the car overnight he just kept saying there was no charge in the car park between 6 pm and 8 am. I explained that the sign said 'no overnight parking' and, in any case, I did not intend being up at 8 am to move the car assuming overnight parking was allowed. His next gambit was to suggest I park on the single yellow line outside the hotel until 10 am. I repeated that I wanted to leave the car in one spot overnight and for the next day and asked where in the town I could find a suitable car park. I asked him to show me on the map but he just stared at me. It was like trying to converse with a goldfish. In the end I drove round the block a couple of times until I got lucky and someone moved out of one of the ten spaces in the road outside the hotel. We had one of the so-called luxury doubles. Whilst the room is large there is nothing luxurious about its furnishings. The bed, advertised as king size, measures only 62in across (yes, I travel with a tape measure) is lumpy and creaks every time you move. The bathroom is huge but badly laid out. The electric heated towel rail (to which I could find no switch) is located at the wrong end of the bath. There is nowhere to hang a towel such that you can reach it before stepping out of the shower. There is a second heated towel rail by the basin but that's a good ten feet from the bath tub. The plastic shower screens are stiff and difficult to move. We couldn't position them adequately. You have to be very careful not to spray water outside the bath. The shower head sits in a cradle, like an old-fashioned telephone, on top of the taps. There is no fitting on the wall to hold the shower spray so you have to keep it in your hand or put it back on the taps. The water was eventually very hot but it took an age to come through. On the positive side, there was plenty of shelf and window ledge space on which to place toiletries etc. within the bathroom. Indeed, I can't recall ever seeing a bathroom with so much storage space. The toiletries supplied were of a quality that would make ASDA's look like a designer range. There is no lift. There is no safe in the room. No luggage rack was provided. Breakfast is cooked to order and was better than I feared it might be although the sausages were cheap and tasteless. The menu listed 'Chef's Special'. When I asked what this was, the waiter just starred at me. Fortunately his colleague, not a goldfish, overheard the question and came over with the answer: black pudding. Curiously when the goldfish came back to take our plates away he also removed the toast before we had a chance to eat it leaving us with hard, dry croissants probably baked several days previously. The hotel lacks internal soundproofing so you can hear the proverbial shoe dropping in the room above as well as doors opening and closing around you. We had little in the way of external noise at night though. The hotel bar didn't open until one thirty so when we came backat lunchtime, thirsty from a walk, I couldn't get a cold soft drink. All they had to offer was tea or coffee. The hotel certainly doesn't live up to the standard of other Best Westerns I've stated in either in England or the US. We thought the rooms were greatly overpriced, charging roughly double what you'd expect to pay, even in a city centre, for such low quality. Fort William as a town doesn't have much to commend it but it is surrounded by fabulous scenery. The approach through Glencoe is stunning. My advice would be don't stop overnight in Fort William but find a country inn instead.

    2
    « Unimpressive Imperial »

    Well located but a tired hotel that I am surprised Best Western are proud to put their brand name to. I appreciate location can dictate the price band but comparing value for money against same priced hotels this was really poor value. We paid extra for a loch view and a jacuzzi bath. The view was disappointing through the condensation on the secondary glazed Windows and it took an age to pull though hot water into the jacuzzi with broken trimmings. The decor of the room was garish not restful, in real need of a modernisation. Light switches difficult to get to behind furnishings and dreadful carpet. The bed was comfortable and perhaps the most appealing feature of he drab room. The staff were welcoming and polite. We chose not to dine at the hotel, but had a satisfactory breakfast the next morning. We only booked an overnight stay as we were travelling around Scotland. I'm sorry to say this was the poorest hotel we stayed in and I would not revisit unless it underwent a major revamp.

  • 3
    « Tired Hotel in Great Position »

    We stayed one night on the way between Skye and Glasgow. The hotel is ideally situated just off the main high street and within walking distance of the station. Parking is limited but there are public spaces close by. We had the Cameron room and were pleased with the wide windows that showed the loch (albeit with the main road too). The room was not that big but the bed was beautifully ornate and comfortable. Sadly though everything seemed tired and we could not get any hot water. In the morning the secondary glazing in the big window was too covered in condensation for us to see out. We ate in the bar and the food was perfectly acceptable but nothing to write home about. Breakfast was much the same. Staff were professional and one or two were friendly. Overall the hotel was okay for somewhere to sleep but needed updating. Slightly disappointing.

    3
    « Second night in Scotland - Ft. William »

    Easily found location. Approach access to lobby of hotel from Linnhe Road, this is where on-site parking is located. Must use hotel issued permit displayed on dash in very limited on-site parking. However, adjacent to hotel was a park and pay lot shared by the Royal Mail service. Lobby seating area and bar very cozy. Dining room large and spacious. Restaurants and shopping are steps away on parallel High Street. Supermarket and Scot-rail station are within walking distance (NE across Belford Road). You walk under using pedestrian tunnel. No elevator/lift in hotel so again one must carry baggage up stairwells through fire-doors and down narrow hallways. Adjusting room temp was tricky for someone not used to using a radiator. Beds were comfy. Make sure you bring an electrical adapter for your phone and devices. All electrical, lights, features were all switched. Staff was cordial but seemed distant still. I guess this was their professional face. Breakfast was not included in room price. However, full meals were available in there dining room. the location did not appear handicap friendly. Older building of course. Overall an ok visit.

    3
    « Andrew is great »

    Stayed for two nights at the end of the WHW. Room and bathroom clean and quite spacious. Andrew was the night manager who let us in after a night celebrating, he smiled and was very pleasant and then there he was again in the morning serving breakfast with the same smile and pleasant manner - a lovely guy. U fortunately the same couldn't be said for the haddock and poached eggs which were poor, however the full English the next morning was excellent. Would recommend to anyone not wanting haddock!!

    3
    « Good rooms and location, helpful reception staff »

    Stayed here for two nights at the end if the West Highland Way. Rooms were small but well presented, it was hot and we struggled to keep the sash window open. Wifi was excellent, really fast. The staff were friendly and helpful. Most disappointing was the breakfast which unfortunately was well below average, and most items had a surcharge.

    5
    « enjoyable stay »

    whilst taking a trip on the Jacobite Steam Train in itself a wonderful experience my wife and I stayed overnight in the Imperial,which added to our Fort William trip ,nice and clean...good food...wonderful ,helpful staff..you could not ask for anything more..!!!

    4
    « overnight stay »

    nice hotel room very spacious and clean,staff really friendly and helpful.only drawback hotel does not have a lift so not disabeld friendly.although was informed a member of staff tried to get in touch regarding the booking by phone ,did not recieve any calls..room view was buildings 1 of them bieng a noisy pub also street noisy with traffic....cost of breakfast was extra.choice of conntinetal or cooked

    1
    « Do not come unless you want to wait for ages for anything »

    Have came here on a business trip. Waited over half an hour to get to get a bottle of wine to our table, and then by the time we received it they had ran out of any more!!! When asked if they had anymore the common phrase was "i don't know". Food salty, hair in food, slow service, would avoid if you can. Also terrible parking!

    1
    « Would I recommend this Hotel : NO! »

    We booked this hotel online whilst travelling in Scotland with friends. The hotel is old but has undergone refurbishment recently and which is ongoing judging by the wet paint notices stuck on the windows. The room was adequate and completely redecorated. The bar staff and breakfast staff in the time we stayed there were at best very poor and very dour. Breakfast as served was good. The ommission from their website the fact that there is not a lift is not acceptable, especially if you are on the second or third floors. They did offer assistance with our luggage but that didn't help us old codgers to physically get to our room. Our room overlooked the Royal Mail depot and the main road which was not a problem. What was a problem was the karaoke pub next door which thumped out music and loud singing until the early hours of the morning....great fun if your participating but not if your trying to sleep! When our friends whose room overlooked the pub complained at check out, to be told it's is a town hotel....not helpful! We have stayed in many town hotels including Best Westerns around the world and never had a problem like this. All in all not worth the £ 130 we paid for one night....would have been better off in the local bunkhouse!

    3
    « Ok Hotel »

    The hotel was ok , not good, not bad. I had a little cosy room which seemed like a loft conversion and seemed to be below the boiler because you hear it now and again other than that a good sleep and decent breakfast.

    2
    « Service absolutely shocking »

    We didn't actually stay in the hotel but were on our way up to Mallaig from Edinburgh. This was also the day that I proposed to my girlfriend in Glenfinnan, which gives you an idea of the excitement and nerves that I had, hoping that they day went well. We had a walk around Fort William to find a place for lunch and decided that the Imperial would be the best place and I wish that I hadn't. As we walked in a woman staff member sort of greeted us in the reception by approaching us and asking "Can I help you?". We asked if we could have some lunch which she seemed surprised by, despite it being lunch time, and said we could either eat in the bar or the restaurant. We chose to eat in the bar as it looked kind of cosy and there was no one in there. (Although we didn't see anyone in the restaurant either so not sure if that had anyone). I ordered the scampi and my girlfriend (who is Australian) asked for the burger. All good. Or so we thought. After a really long wait the woman came back with my scampi but a haddock for my girlfriend. I noticed it as soon as she came in the door and my heart sank as if it had been anything other than fish, then I'm sure she would have just had it as we'd been waiting so long, but she hates fish. She immediately, a bit embarrassed (bearing in mind that the mistake wasn't hers) said "I'm sorry, but I ordered a burger". The staff member rather than apologise just looked at her, and waited a minute before asking "Do you want me to change it then?" She then took it through to the kitchen and we didn't see her again for about 10 minutes. I then had to eat my scampi before it went cold (which was actually really nice.) and she came back through with a burger and begrudgingly muttered "Sorry about that" before disappearing again. No offer of a drink for my girlfriend as she again waited for her meal to be made, no offer for me when I had to wait after finishing my meal but had to wait for my girlfriend to finish hers, no offer of any discount for the error at all when we paid for the bill. No proper apology, not even when we paid for the bill and left. Some of the worst customer service by someone who clearly doesn't want to work there.

  • 1
    « Wouldn't recommend. »

    After reading mostly positive reviews, I booked a room. The hotel was dirty, food and service from bar area was bad. The carpet in the room was dirty, I was worried about walking around without shoes and placing my bags on the floor. The bathroom was large however it was also dirty. The tub did not appear to be cleaned, nor was it stocked with wash clothes.

    4
    « Bargain break »

    This hotel is well priced, being cheaper than many B&B places for two people overnight but offering a full range of food and drink. Right in the town centre, with private parking, it could not be better placed. With bar food, restaurant food and a reasonable Italian style restaurant, it offers choice at good prices In addition, staff, mainly non-Scottish, are very helpful and efficient All in all, good value and very fair quality. We will return and enjoy the experience again

    4
    « Location friendly staff nice rooms »

    Really good location for exploring Fort W Ben Nevis Glenfinnan Viaduct etc; staff really friendly;family room spacious nice bathroom just shower should be more powerfull;nice brekkie defo will back and stay again

    4
    « Nice hotel »

    Nice, clean hotel very close to station and town centre. We arrived early and they checked if our room was ready, which it was, so allowed us to check in early. The room had everything we needed and was a perfectly good size. Plenty of space for all our things.

    5
    « Clean, comfortable and great service »

    Highly recommend the Best Western in Fort William. The room was a really good price and we even got an upgrade when we arrived to a very spacious room was spacious room with a hot tub. The staff were friendly and the breakfast was good. Great location right in the centre of Fort William with a few pubs and restaurants nearby.

    4
    « Short break to explore Fort William area »

    Clean room with a loch view. Staff were friendly, and Receptionist was very welcoming and always with a smile. Conveniently located in centre of town, short walking distance to Railway and Bus Stations. Hopefully will be back.

    3
    « Okay hotel, but nothing special »

    Spent a night with the family before hiking the Great Glen way. Booked for 2 adults and 2 children. As I didn't mention it, they didn't notice that we would belong together and would possibly like adjacent rooms. The receptionist however was very friendly and tried to make some changes, but it wasn't possible. The beds were comfortable and the breakfast good. Nothing special but friendly staff.

    4
    « Two nights away in the Highlands.. »

    I stayed here for 2 nights over the Easter weekend. We chose this hotel as it was excellent value for money. We got the 'Executive Suite' with the four poster bed and jacuzzi bath. The room was very spacious with a big tv. The staff are very friendly and the hotel is right in the town centre - perfect for exploring. Only downsides were the, we had troubles working the jacuzzi bath, the breakfast was pretty bland and the car park did not have enough spaces for the amount of people staying at the hotel.

    5
    « Quality Budget Hotel. »

    O.K., it's neither the Hilton nor Marriott, but for a budget hotel it punches way above it's weight. I'd looked at some previous reviews and wondered if I should have booked into somewhere more prestige - I needn't have worried. Whilst the luxury element might have been scaled down somewhat, everything you'd want was covered - clean, nice décor, smart en-suite, tea-coffee-biscuits, LCD TV. There is a nice lounge bar where I watched rugby in the evening. Breakfast was basic but really nice, and you could have everything from cereals, fruit, yoghurt, full cooked, continental, porridge, kippers, and the usual croissants, toast etc. Yes, good choice - glad I stayed and I'll definitely be back.

    3
    « Good location but needs more to compete »

    Hotel is perfectly situated with tremendous views. Parking is limited to free spaces but a pay & display is next door. Breakfast was really good!! Staff are very friendly. On a negative side, our room was OK but bedside table lamp had a loose (not fitted) shade and buzzed when switched on. Bathroom had mould in both shower head and riser rail and head didn't function correctly because of this. Needs replacing! Toilet was difficult to flush! Floor creaked throughout the building including out bedroom.

  • 1
    « Worst Ever Hotel! »

    Had to stay here on Business (February 2015 not April). The Staff were all very rood and dirty. They made a mistake with my booking (Saying I had to pay for it when it was already paid by the Company I was with) It was lucky I had to go on this trip and not my Colleague as he is disabled , so he wouldn't have been able to get up the stairs to any of the rooms. THIS HOTEL IS BREAKING THE LAW by not providing disabled access ... The decor throughout the Hotel was vile with and the smell was even worse. In the riom.. it wasn't so bad except I had to ask for clean towels as the ones provided were all stained.. the Bathroom was tiny. I'm only little and even I felt squashed. If you have any hope of sleep at night you will be very disappointed due to very poor plumbing system.. very loud! Sounded like a Ship docking every time the water ran... Not would you be making a loud noise at night, every time you washed your hands, you could hear the entire hotel going to the toilet too. Being on business I wasn't bothered about the view which was lucky as it was just the back door of the takeaway place with the food bins opposite. (Nice takeaway by the way) Go there for food...not here. Horrible service at breakfast and poorly presented. Had to return to the area the following week and lucky my Manager had arranged a nice Hotel. The Cruachan... How on earth they call the Imperial a BEST Western is beyond me... Best at being the worst I say.

    3
    « There Is A But »

    The location is perfect as everything is walkable. The staff are all very smiley and friendly. The car park is very small but we were lucky to get a space and just leave the car there. The room and bathroom were very clean with a lovely view of the loch BUT there is no deafening between the rooms. We had a young male and female through the wall and when we went out to dinner at 6.30 their music was blaring and they were shouting over it. Thankfully when we returned the music was down but we could hear every word they were saying. They woke us at 4.30am simply talking which you can't complain about. The cooked breakfast was very greasy. I wish I'd had the poached egg again. Shame about the inconsiderate neighbours as otherwise a good weekend

    4
    « Great value one night stay »

    Stayed here last Sunday on the first leg of our tour round this area. The staff were very friendly and helpful. There is a good choice of evening meal, either in the on site Italian or bar meals including Indian. We opted for the Italian and it was very tasty. Breakfast was cooked to order so nice and fresh. I requested large bed and sea view which we got, only draw back being no lift, and we were on the 2nd floor and had a heavy bag! Very pleasant stay!

    4
    « Great! »

    Although the hotel looks old outside and inside, the bedrooms themselves look surprisingly modern. Bathroom was clean and the bed was comfortable. Staff were friendly too. A lack of parking spaces but luckily enough when I arrived. Overall, nice, comfortable, cheap hotel. Beautiful view from the dining room during breakfast.

    3
    « Mr »

    Just spent a weekend here, first room we got was cold, tired looking and the bed was like lying on a wire mesh basket... But they gave us another room no bother, the staff were really helpful. We also had food in 2 of the 3 restaurants which was really nice too.....

    3
    « GOOD LOCATION, ATTENTIVE STAFF, BUT LET DOWN BY ALL OTHER FACTS! »

    This week I booked a room at this hotel on winter special offer for £37.07. I drove all the way from Blackpool, almost 300 miles, took 6 hours. On the way I enjoyed the sceneries specially after Erskine bridge, snow covered mountains and beautiful views of lochs - absolutely breathtaking! Easily found the hotel, situated between the Loch Linnhe promenade and Town centre. There was just 10 parking bays available for the 36 room hotel, luckily when I arrived at 5 pm I found a space. On my arrival, hotel's Marketing Manager Mr. Mahajan chaired the reception and warmly welcomed. Actually I booked a single room, as per my diamond status, upgraded to a double room. He said its a spacious large room. But honestly he acknowledged this room don't have any views and the hotel is fully booked therefore unable to allocate a room with views. I thought all the way I enjoyed eyeful of natures beauties and feel so tired after the long drive, accepted what he gave. My room number 6 in first floor, hotel's odd floor plan first confused me. Hotel don't have lift facilities. When I reached the room I really shocked about the size! He told it is a large room but just a double bed and small sitting space only there! Bathroom with showers also compact sized. I thought this is the size of "large room", then how about the single room? I realised whatever the money I paid this is fine. TV mounted top of the wardrobe with 10 or so basic channels only. Bed and pillows are medium comfort. Pleasant surprise, a welcome fruit platter, tea/coffee making facilities with biscuits - only great things about the room. Wifi easily connectable and speedy. Bathroom spotlessly clean. I had my dinner at the hotel's restaurant Rio Pizzeria. Actually it's an Italian restaurant. On my arrival welcomed by attentive staffers and got the order. I preferred soup of the day - chicken soup - £3.95, main Sirloin steak medium grilled £16.95. Soup is fine, Steak not perfectly matured. Maybe my fault ordered steak at an Italian restaurant. Staffers friendly and attentive. Breakfast served at the same place, continental buffet available, cooked breakfast served on request. I preferred full English, served accordingly within 5 minutes. Tea/coffee, juices, fruits available. Again attentive staffers. Big trouble all over the night. I watched TV until 10 pm and try to sleep. Oh, until 1 pm people going up and down, talking along the corridor, everything clearly heard! No sound proof at all. After 1 finally I slept, but again early morning same happened and woke up. Better anyone booking this hotel avoid room number 6 AT ANY COST, it's worth for a peaceful nights sleep! Free newspaper (I preferred Sunday Telegraph), complement shaving kits etc some good touch. Check out done smoothly. If I got a good room in this hotel, my views maybe different, however this is what I experienced.

    5
    « One night »

    This hotel was amazing had room 20 it was awesome with a jacuzzi which I have never used in my life till now brilliant. Room was big warm clean couldn't ask for better. Had breakfast great variety to choose from would recommend this hotel. Staff very friendly would go back ?? happy customer

    4
    « Central location, rooms good »

    I was in a single rooms that was small but adequate - good shower/bath. Bed and room was comfortable. Be aware that some rooms are two or thee floors up with no lift. Breakfast was the usual but generous. Staff friendly enough. There are some good deals to be had here making this place good value for money. It is well run and a pleasant place to stay.There is nothing outstanding or memorable about this place but nor can I find nothing detrimental or bad to say about it either.

    2
    « Second visit and never again »

    The staff are very helpful and attentive . Stayed in room 8 , the springs were coming through the mattress and you could hear every movement from the guest in room 7 as well as the loud t.v so lack of sleep didn't help . There was no food on menu for anyone with wheat and gluten tolerance problems and the chicken korma I did eat was very hot ! Not what a korma should be and the chicken was hard so never again.

    4
    « Wee Trip to climb Ben Nevis »

    Stayed for one night with my best friend to climb ben nevis - meal was delicious and had a lovely wander around the town. beds were very comfortable - however the bathroom was very cold and had to keep the door closed and then the room became too hot. great for one night - corridors were slightly confusing as we were in room ten right at the back

  • 1
    « Dirty and Avoid »

    On Arrival staff standing at front door smoking carpets ripped wallpaper ripped. Room very cold but was given Heater Nice view over loch from room. Staff spoke very poor English . Room needed good clean bedding ok. Breakfast No semi skimmed milk we don't do it ,no flora butter only Breakfast very small one sausage one bacon beans tomato. Asked for haggis we don't do it ,bread not fresh empty jugs after juice not filled if you asked for anything was told don't know I will ask. Others in breakfast room complaint of food that was off mould on the tomato . Whole place could do with avoid clean. Booked with Great Western but not the stand red you would expect of them A can of Coke 2.90 but price marked on tin 69p.

    3
    « Avoid room number 5 at all costs! »

    First impressions were okay. The room was dated but clean and the bed was comfortable. We then went out and only resturned at night time for our dinner at the Italian Restaurant, which was very nice and I would definitely recommend it! However, when we returned to our room the entire floor was vibrating and a very annoying constant sound started to get to us very soon. I went to reception to ask what the noise could be but the member of staff knew straight away that this was the kitchen fan and promised for it to be turned off immediately. Which it was, only that they turned it back on 5 minutes later. As I am not a big fan of complaining we just left it as we knew the kitchen closed at 10pm. However, would we have known that the kitchen fan would be back on at 7.30am on a Sunday morning, I wouldn't have just left it but asked to change the room. So after a very unpleasant 'wake up call' we went to have breakfast. It was nothing special and anything other than full english breakfast and continental breakfast had to be paid for. After breakfast we wanted to get ready but the water pressure from the shower was so weak that there seriously was no point in having a shower. Even after following their tip of running the sink tab for a couple of minutes, the shower pressure did not increase. On check-out I complained about the kitchen fan being turned on at 7.30am on a Sunday morning, and more to the point that staff very obviously knew about this issue but yet decides to rent out the room. The receptionist was not very helpful, at times even cheeky, but in the end refunded our dinner for the previous night. So while the Hotel in itself could have been perfectly fine, unfortunately staff and the fact that the kitchen fan is incredible noisy let it down.

    4
    « D and S in Fort WIlliam »

    We enjoyed our stay in the Imperial and were pleasantly surprised at how good it was. The staff were almost faultless! Would definitely stay again if we are in Fort William without our motorhome, Esmerelda.

    1
    « Loud Disco Next Door »

    Paid an upgrade and got a reasonable room but right next to a disco didn't get to sleep until past 2 in the morning on last night. Girl on reception wasn't interested in a refund and no manager to be found

    3
    « Lovely staff, average comfortable rooms but shame about the food! »

    We spent last weekend at the imperial as a birthday treat from my partner. We booked 2 nights DBB and was looking forward to this after reading we could have a choice of where we ate before we went. we decided on the pizzeria we sat down chose our dishes to be told we could not eat off this menu, only the set dinner menu which had only 4 choices on, hunters chicken, vegetarian lasagne and 2 others, nothing which we wanted. I went to reception to ask if we could eat off the other menu and the Carmen the receptionist went away and asked and said we could choose 2 items, for both of us our choices came to less than the 12.99 set menu. The Bruchetta which is a favourite of mine was mushed up on bread tomato based something but with spices in that certainly shouldn't be there its a simple dish of tomato garlic olive oil and basil, which i would think couldn't go wrong. I ordered the main course of arribiatta which is tomato and chilli, plain and simple, and mine had half pint of cream in, no mention on the menu of cream and this should not be in a arribiatta and this i could not eat as cream upsets my stomach. breakfast was a under cooked sausage the first day and second day we were told the "special today" was a "tattie scone" lol i did laugh but ordered with just egg and bacon but this had been deep fried which tasted like it had been fried in last nights fish oil it was disgusting.I thought i would have a croissant as i saw them brought out fresh and there was only myself and my partner and one other gentleman in the dining room and i couldn't eat it as although it was warm it was solid. That evening we sat in the bar to eat as we couldn't find anywhere else open and had cancelled our second night dinner. i chose the steak pie i thought cant go wrong, wrong, it was beautiful steak but spoilt by having lots of red peppers in this is a scottish national dish (well nearly) and this just didn't taste right with peppers. The staff were lovely, the beds comfortable and rooms warm but this hotel is badly let down by the food such a shame.

    4
    « Weekend away Gift from our family »

    Love this hotel for its location .check in was easy . Once we parked the car we never used it till we came away. Free parking as well.5 minute walk to the Train station , also 2 minute walk to the High Street .. We got a view of the Loch from our room ... Bedroom wasn't to big but shower room was massive and both were spotless .. We were Bed and Breakfast . Breakfast was great. Plenty of choice only one gripe was our waitress wasn't very keen to ask if we wanted a cooked breakfast . Sunday morning we had waited 30 minutes when we eventually asked the other waitress who took our order .. Then the waitress came out and asked .... Apart from that our weekend was amazing and we had snow as well.

    5
    « PERFECT A VERY GOOD HOTEL »

    a very good hotel located in a fantastic romantic position good friendly staff rooms very large very clean and confortable bed, delicious breakfast professional reception staff an hotel to go for special occasions

    5
    « Perfect. Outstanding service. »

    Outstanding customer service at this place. Can not state enough that Carman on reception is a huge credit to this hotel. Nothing was too much trouble for her and her hospitallity is second to none. Thanks for making us so welcome Carman. Great room and great food at a very low price.

    5
    « Spacious comfortable friendly and helpful! »

    Wonderful reception with European electricity adapter at our disposal and many practical information about the hotel and the village. A nice surprise was waiting for us once we got in the room. It was spacious and equipped with a 50inches tv screen with satelite chanels, an office desk and a spacious bathroom with Jakouzi! We immediately fitted the adaptor and we charged our camera, cell phones and laptop while drinking coffee, chatting and zapping on TV. The room made our 2days stay special.

    3
    « Fort William - Christmas 2015 »

    This hotel doesn't have a lift and rooms are on 1st and 2nd floors, so is not ideal for persons having difficulties using stairs. It is very close to the main road, so could be a bit noisy, especially at peak times. It is in an ideal location for visiting the town though. No sports or leisure facilities in the hotel.

  • 3
    « Near a loud noisy pub! »

    This is a clean budget style hotel. Our room was facing the main street. This was right opposite to a pub. This meant that we could hear the very loud rock band playing until midnight and sometimes 1am, this was on the weekend and Monday night. It was impossible to sleep with the noise of the music and drunken people screaming loudly outside. The hotel is walking distance to the town centre and transportation. We found our room at a good price. The internet worked well, however the TV reception had a bad connection. The bathroom was quite large and spacious although the shower had very low water pressure which was a bit annoying. The staff were well mannered and hospitable.

    4
    « Centrally situated hotel »

    Centrally situated, with friendly and helpful staff. Cosy bar with good food, choice of menus, we ate from bar menu. Limited hotel parking, but another car park close by. Room was on the small side but clean and comfortable.

    3
    « Cold »

    Cold, draughty, a bit old-fashioned but friendly staff and good food in the restaurant made up for these shortcomings. Certainly beats the characterless Premier Inns and Holiday Inns but perhaps a bit of attention could be given to central heating?

    5
    « Free upgrade without asking! »

    Manager organised this for me, whiich was a double executive room with large tv and jacuzzi bath as opposed to my small single room. Outstanding Very reasonable room rates 365. Stayed here many times and will in the future

    5
    « Amazing value for money »

    We initially booked this hotel due to the excellent price on offer. We had booked a standard room, however, when we checked in we were upgraded to the Imperial Room, which was superb. The room was very spacious and the ensuite was so large it had central pillar! There was a four poster bed, large screen TV and the bath had a jacuzzi function. The standard of cleanliness was also very impressive and clearly the staff take a lot of pride in their work. There is a hotel bar serving food and a separate Italian restaurant. Both had a good varied selection of food and the prices were very reasonable. The staff were very friendly and helpful. We would definitely stay here again.

    4
    « Overnight stay »

    Stayed one night, and found it to be very clean, room we had was a fair size, tea and coffee with biscuits were available as were toiletries. Shower took a bit to heat up, but once there it was fine. Ate in the hotel, had the chicken pakora and lamb curry, I enjoyed it but my wife thought the lamb a bit fatty. breakfast had a fair selection, and overall would stay there again. Parking is limited but the hotel could not be closer to the High Street, with its shops and bars. Hotel was fairly quiet, so we went elsewhere for a drink after dinner, however the bar area and restaurant were pleasant enough.

    4
    « Fishing trip »

    Booked for three nights 17,18, 19th Nov ,room no10 ,the room was very clean,with house keeping daily,shower over bath water was very hot, tea & coffee facilities in room Also hair dryer in room.Over all a pleasant stay in fort William would book again

    4
    « Best Western Imperial Hotel Fort William »

    Quite a nice hotel. Unfortunately no lift and lots of stairs. Room was comfortable with bath with over bath shower. Comfortable bed and had a good nights sleep. Had a very nice steak in the bar didn't feel like eating in the restaurant as I would have been the only one. Breakfast was good and taken in the restaurant. Overall a good overnight stay and I would quite happily stay here again.

    4
    « Bit worn, but welcoming. »

    I stayed there last weekend for 4 night, and to be honest it was just what we were looking for. Situated at the end of the main street, looking out onto Loch Linnie. The single room was clean tidy and well equipped, though a little tired. The food was good and plentiful, staff excellent and friendly. Nothing to moan or complain about, although the parking was limited, it was not a problem. I have to return next week and have already booked in.

    5
    « Much better than expected »

    I was getting a bit concerned after reading some of the reviews. All turned out to be unfounded in my opinion. Yes, the water is cold in the shower, but only for a minute. It's a big building, give it a minute or two to come through and it's hot. Language problems with staff. We didn't have any. Yes, mainly from outwith Scotland but very friendly and helpful and no problems at all. It really wouldn't have occured to mention it at all but for the negative comments from some other reviewers. Room (26) was spotless and very comfortable. TV reception could be a bit variable but we didn't go to Fort William to watch TV. Hotel advertises extensive european, Indian and Italian menus. Was concerned at first as we booked a dinner bed and breakfast package and, we were restricted to a set 4 starter, 4 main and 3 dessert menu. Concerns vanished when to food arrived at the table. First class food and first class service. Don't miss the chicken bhoona or steak pie! (it's real steak pie, not a wee bowl of stew with a bit of pastry dropped on top!). Combined with it's central location, one of the best places we've stayed in Fort William over 20 visits in the last few years.

  • 5
    « Fantastic weekend break »

    My partner booked the hotel and having read reviews, i wasn't sure what to expect... The welcome was warm and friendly, our room was amazing (including a four poster bed and spa bath) and the breakfast was yummy! We had a meal in the bar the first night we were there and it was the best meal we have had out in a long time! All the staff were friendly and helpful. I am not usually able to sleep well in a hotel but both nights I slept really well. We will definitely go back and can't recommend it highly enough!!

    3
    « Overlooks Loch (and busy road) »

    Upgraded to room 2. Jacuzzi tub was really nice after a day of driving. Bed comfortable as any other in UK. Decor dated, but furniture was functional. Got a great price, without breakfast. Great location next to High Street, with lots of restaurants.

    3
    « Best Western Imperial Hotel »

    This hotel is just a block off the main street of Fort William. It had the typical continental breakfast but you could add hot dishes for an up charge. Very close to the train station and the shopping district.

    4
    « Lovely room overlooking the loch »

    I was upgraded to room 2, overlooking the loch. The room was a good size with a jacuzzi bath and a couple of tables to work at. Wifi was good and we even had 4G here, first time in the Highlands! :) The underfloor heating in the bathroom was great too. There was some noise from the road between us and the loch and the views were obscured by the clouds and rain but on the odd days of sun it must be lovely. Check in was very pleasant, the rooms are a good price and there is parking outside. Breakfast was below standard - instead of making the most of the location and buying local the food was cheap and bland.

    4
    « Good priced hotel »

    This hotel is on the front so has beautiful views across the Loch. The room was freshly decorated, With an enormous bed! The deal also included a bottle of wine which we took down to drink with dinner, which was good.Good bathroom, although we did have a few dodgy tiles on the floor.. Usual breakfast which was fine. Friendly helpful waitress and receptionist.

    4
    « Adequate for short stay »

    Spent two nights in a suite at this hotel. No complaints and more than adequate for a short stay while exploring the surroundings. Convenient free parking and the bar and dining room provided a good breakfast and meals. A large coach tour group at the hotel which could have put pressure on the staff, but no complaints and we got our orders for meals in fair time. Friendly and helpful staff though getting up the stairs with luggage was a bit tiresome. The Jacuzzi in the bath was a bit OTT and the shower regulator had a large screw instead of a handle! Some street noise and from a pub nearby, so maybe the windows should have double glazing? These small issues aside, the hotel is perfectly adequate for a short-stay and the facilities are good.

    4
    « Nice place and staff »

    The manager organised a breakfast (in a bag) for me as I was running the Glencoe marathon as I had to leave prior to breakfast time, he also sorted out my parking for the day this was a great help and much appreciated. thanks

    3
    « Very average »

    It's okay but very average Andorra what you et, overpriced. Front desk did not know where the West Hughland Museum was (it's around the corner). The advertised full Scittish breakfast was a full English breakfast. It's near the center of town and not far from text station which is convenient

    1
    « Has been added to my 'never again' list! »

    A an elderly and somewhat dingy hotel in Fort William. Probably is used frequently by coach tours. Rooms we saw were small and unattractive. The staff said that there were 3 restaurants, actually one was the bar. A strange selection of food: Indian, Italian and basic Scottish. Menu prices were generally inexpensive, although there was no reason for them to be otherwise. We noted that we were charged around £2 for cans of soft drinks although they were marked 59p! The building has probably been modified considerably over the years. In common with other buildings from this era there are narrow corridors, different floor levels and odd layouts. Overall, well worth avoiding.

    4
    « A Gem »

    While doing a recce for someone else I booked into this hotel for one night in the double suite....what a result. 5 mins from the station, very friendly staff (mostly non UK nationals) and the room......my goodness it was excellent, comfortable, massive and well equipped, including a jacuzzi bath! Would stay here again and pay the price for the room after the long sleeper journey up from Cheltenham....good beer too!

  • 5
    « Not Bad At All »

    The people that post negative reviews of this place are just spoiled, whiny jerks. You know going in that this is not The Ritz, but it is more than comfortable enough, the rooms are of good size, especially by European standards, and the rooms are maintained very well. The bathroom was huge and very green, there must have been a sale on green tile when they were updating things. The stay was just fine. We were well rested, the room was comfortable, the staff helpful, and the breakfast was good enough. A good value for the money.

    2
    « Poor hotel »

    The Fort William Best Western is an aging building. We had trouble with the plumbing. Room was very small. We were in a tour so we didn't choose this hotel but would not stay again. Mediocre dinners were part of the package so we missed some good nearby restaurants. Breakfast was adequate but not great.

 

Getting to the hotel ...

All directions
·From: All directions. Adjacent to the main road in town center.
 

Our other hotels nearby